For small office computer networks located throughout the state of Arkansas, Progent's Microsoft certified technicians can provide online support and remote troubleshooting to fix your network systems problems quickly and cost effectively. Progent has acquired world-class expertise, sophisticated tools, and support databases to diagnose and repair IT problems without the high cost and time delays associated with in-person service dispatches.

If your Arkansas organization is located outside of the larger metropolitan areas such as Little Rock, Fort Smith, or Fayetteville, your nearby computer network support choices may be limited in expertise, or not available during an emergency. This results in a network environment that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progentís team of network professionals average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a extensive range of technical projects for a diverse range of clients. This means you obtain not only the technical skills needed for the job, but an expert with proven methods for applying those skills to provide excellent network solutions.

IT Consulting for Local Governments and School Districts
Progent has a long background delivering a broad range of remote IT support and urgent repair services to local governments and school districts throughout the U.S. Progent is one of the industryís pioneers in providing advanced online IT support and has delivered network support to organizations in every state. Progent's remote IT consulting for local governments eliminates travel costs and resolves issues more quickly than onsite support.

Hosting Services
Progent's Virtual Hosting support offers proven virtual server technology, a state-of-the-art datacenter facility, plus the support expertise of Progent's Microsoft Gold Certified engineering team to give small businesses a comprehensive IT outsourcing alternative that improves network reliability and security, eliminates management hassle, and saves money. With Progent's Virtual Data Center Hosting structure, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be transported instantly to a new physical host without lengthy and risky reinstallation. With Virtual Hosting, your business is not kept hostage to a single hosting service.

Simple Engagement and Billing Structure
Progent has made it simple to be a customer. Progent requires no complex contracts, no minimum commitment, no retainer fees, and no minimum support time for services provided during regular business hours. All service time is fully documented and invoiced to the precise number of minutes used. Per-minute billing eliminates situations in which customers are charged big bucks for fast repairs. Your company is billed only for the support you are provided.

Oracle Administration Services and Application Development
Progent offers the services of an Oracle certified consultant for Oracle database administration support or an Oracle software programmer for creating RDBMS applications. Progent's Oracle DBAs can help your business to streamline critical Oracle database management activities such as database tuning, backup/recovery strategies, and information protection. Progent's Oracle application developers can assist you to design, test, troubleshoot, or port Oracle-based applications using PL/SQL. Progent offers experience with SQL Developer, SQL *Plus, and JDeveloper and can help you to tune existing SQL code by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

Wireless Site Survey
Progentís Wireless Site Survey makes it easy to design and implement a Wi-Fi wireless network optimized for your facilities, providing your business a wireless solution that has the reception, performance, load-handling capability, Quality of Service, security, and hand-off ability your business requires. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more comprehensive on-premise service. Progentís onsite survey features onsite walkthroughs, spectrum and security audits of your existing WLAN, analysis of your site's layout, testing for RF contention, RF propagation modeling, identification of the best placement for client-specified WAPs including Cisco Aironet and Apple AirPort equipment, and a comprehensive document describing the new WLAN.

Immediate Support for Urgent Problems
With Progentís urgent remote computer support services, your company can get instant help for problems that are causing network disruption. Remote help eliminates the lengthy wait and higher cost associated with on-site technical help. For typical network administration work, Progentís online support engineers can complete the majority of jobs within a few minutes of a request, rather than forcing your company to live with a problem for hours for on-site help to arrive.

Virtual Training for Desktop Software
Progent offers online virtual learning for an array of desktop applications and operating systems such as Microsoft Office Excel, Word, PowerPoint, Visio, Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 7 and Windows 8. Virtual learning provides all the benefits of conventional in-person seminars, such as immediate interaction between clients and trainers, but eliminates the expenses of travel and the challenge of attempting to accommodate the availability of many trainees.

Best Practices Applied by Seasoned Consultants
Many companies located far from areas with plentiful network engineers resort to less qualified or unseasoned local resources for critical computer network support. This can result in a system that is unstable or inefficient. Progentís staff of Microsoft and Cisco qualified engineers average over a decade of real-world industry experience, in the front lines of network support, performing a wide range of information system services for a broad mix of clients. This means that with Progent you receive not only high-level technical skills, but an engineer who understands computer industry leading practices in applying those skills to resolve real-world business network problems efficiently and in a consistent way.

Planning Deployments of Cisco's Managed Switches
Cisco's managed switches permit IT managers to assign Virtual LANs to segment specific Ethernet hardware to support performance-critical functions like Voice over IP and SQL databases in order to guarantee Quality of Service and optimize business productivity. Progent's Cisco consultants can assist you to plan and implement Virtual LANs to support your vital workloads and reassign your VLANs as workload requirements change. For information about Progent's support for Cisco's market-leading family of Catalyst switches, see Cisco Catalyst switch consulting services. For details about Progent's support for Cisco's Nexus family of switches, refer to Nexus switch consulting and support.

VoIP and Telepresence Design and Consulting Services
Progent can provide online or on-premise access to a Cisco Certified Internetwork Expert (CCIE) Collaboration expert to assist you to design, deploy, administer and troubleshoot unified communications environments that incorporate Cisco Unified Communication products in an in-house, cloud-based, or hybrid deployment. Progent's Cisco-certified Unified Communications consultants have extensive backgrounds supporting Unified Communications Manager and CallManager, VoIP phones and soft phones, UC applications such as Cisco Jabber and WebEx Meeting Center, Cisco's video conferencing products, and collaboration gatekeepers.

Cisco PIX and ASA Firewall Support Services
Progentís Cisco certified network consultants can provide high-level Cisco PIX Firewall and ASA Firewall consulting services covering infrastructure design, configuration, and management of Cisco firewall technology. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack defense, and secure connectivity services. Ranging from economical, plug-and-play desktop appliances for small and home offices to modular enterprise-level products, Cisco PIX Firewall and ASA Firewalls provide advanced security, high throughput, and excellent reliability for IT systems of all sizes. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built operating system, minimizing possible operating system-specific security holes.

Immediate and Economical Remote Support Throughout the U.S.
Progent has provided remote or on-premise network support assistance to organizations in each state in the country. Many of these customers have shown their high regard for Progent through testimonials to the quality of Progent's service personnel. Take a look at Progent's client testimonials to learn what they have said about the quality of Progent's IT services

Windows Server 2008 Hyper-V Virtualization Support
Progent's certified Hyper-V professionals can help you analyze the possible benefits of Hyper-V-based virtualization for your business, perform pilot implementations to validate Hyper-V's compatibility with your production applications, evaluate your network and server infrastructure for optimal operation with virtual server solutions, help you in migrating to Windows Server 2008 or upgrading to Windows Server 2012 R2 and setting up Hyper-V, educate your IT staff to monitor and administer Hyper-V, offer expert consulting help for improving the protection of your virtual servers, design and validate business continuity processes that optimize system uptime, and provide continuing consulting and technical support including affordable online repair and comprehensive Help Desk outsourcing.

Mac OS X Support
Progent's experts in Apple Mac OS X technology can provide Apple Macintosh users a range of services such as desktop support, help with Mac OS X applications, security and connectivity consulting, incorporation with Windows networks, and one-on-one education. For small business networks based exclusively on Mac OS X or for networks incorporating a mix of Apple Mac, Linux, and Windows powered servers and workstations, Progent has the background and depth to deal with the complexity of architecting, configuring and managing a network system that is reliable, secure, fast, and aligned with your business needs.

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