For office networks located anywhere in the state ofArkansas, Progent's Microsoft qualified technical team members can provide online help and troubleshooting to repair your computer system troubles fast and cost effectively. Progent has acquired enterprise-grade skills, advanced software tools, and support knowledge bases to troubleshoot and repair IT problems while avoiding the expense and delays associated with in-person service calls.

If yourArkansassmall business is located outside of the larger metropolitan areas such as Little Rock, Fort Smith, or Fayetteville, your local computer support options may be limited in technical capability, or not available during an emergency. This results in a network that is unpredictable or causing wasted time due to technical issues going unresolved for too long. Progentís group of network engineers average more than 10 years of real-world IT industry experience, in the trenches of network support, performing a wide range of technical projects for a extensive range of clients. This means you get not just the technical know how needed for the task, but an expert with proven methods for applying those skills to assist with cost effective network solutions.

GIAC-certified Information Assurance Consultants
Global Information Assurance Certification (GIAC) was established in 1999 to certify the knowledge of IT security professionals. GIAC certifications are acknowledged by businesses and government organizations around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer expertise with all of the security capabilities covered under GIAC certification such as auditing infrastructure vulnerability, incident handling, intrusion detection, web-based application security and security information and event management (SIEM) solutions.

Progent's Online Consulting, Programming and Training Services for Office Excel and Office 365 Excel
Progent's certified Office Excel and Office 365 Excel consultants offer a wide range of online support services to assist you to design, develop, test, deploy, administer, and troubleshoot business applications based on any version of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist your business to migrate your existing Excel solutions to the newest versions of Excel, integrate Excel with Apple iOS and Google Android mobile devices, and fix compatibility issues between various releases of Excel. Progent offers as-needed help to clients who need a quick solution to a specific issue related to Excel and Progent also offers comprehensive project management services for migrating or developing line-of-business applications based on Excel. Progent's cost-effective webinar training classes for Office Excel can be customized to meet the special requirements of individual users or teams.

Broad Experience with Microsoft's Popular Server Technology
Progent's staff of IT consulting experts can assist large businesses to plan, set up, and support major rollouts of key Microsoft technology by offering services such as Active Directory and Azure Active Directory design, Exchange Server 2019 migration, Microsoft Exchange 2016 Server maintenance, Microsoft Exchange Server 2013 configuration, SharePoint Server 2019 configuration, Teams consulting and Microsoft Skype for Business planning and deployment support plus SQL Server 2019 DBA services and SQL Server 2016 integration and development. Progent has worked with some of the world's largest companies to integrate solutions based on Microsoft products and offers branch office support for enterprises with branch offices in the or major cities across the U.S.

Simple Sign-on and Billing Structure
Progent's simple by-the-minute billing model requires no complicated contracts, retainers or hidden charges. Many competitors have minimum charges or other extra charges that increase support costs. For remote support from Progent during regular working hours, you only pay for the time spent resolving your issue. If it only requires ten minutes to solve your problem, then you are only billed for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you are charged only for the time when a Progent consultant is actually on-site working on your issues. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you may have to pay for our consultant's travel time, but not a higher emergency rate. Because Progent maintains a large pool of engineers located within the entire service territory, an available engineer is typically close by to help. Progent can also dispatch onsite service to most zip codes in the United States within 24 hours of answering a support call. Progent's remote technical support group has delivered help to small businesses in every state in the U.S (Refer to Progent's nationwide testimonials.)

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after a ransomware incident. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Dynamics GP Migration and Integration Consulting Services
Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for almost 20 years and Progent has delivered integration, software development, education, and troubleshooting since the platform's original release. Progent can provide high-level expertise for upgrading out of date Dynamics GP ERP systems. Progent can assist you to design, pilot, and implement an efficient upgrade from a a legacy version of GP to the newest version of Microsoft Dynamics GP, Learn} about Progent's Dynamics GP upgrade and integration consulting services.

Active Directory (AD) and Azure AD Planning and Deployment Consulting
Progentís consultants can help you to plan and implement a smooth migration from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid system that deploys Azure AD Domain Services and Azure AD Connect to unify identity and access services for both onsite and Azure assets. Progent's experts can also help your business to maintain and troubleshoot legacy deployments of Active Directory like Windows 2008 AD and AD DS. For more information, refer to Active Directory and Azure AD design and implementation expertise.

Check Point Software Firewall Configuration Consulting
Progent's Check Point firewall consultants can help you plan, configure, and administer firewall environments built around Check Point Next Generation security gateways and Check Point's subscription-based security services. To find out about Progent's consulting services for Check Point firewalls, visit Check Point Software firewall integration expertise.

Google Cloud Platform (GCP) Planning and Integration Expertise
Progent's Google Cloud Platform (GCP) integration experts offer cost-effective remote and on-premises support to assist organizations to migrate all or part of their core IT infrastructure to Google Cloud Platform services. This can reduce time and equipment expense and allow access to Google's cutting edge machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, readiness evaluation, architectural design, pilot testing, configuration, administration, performance tuning, software license management, backup/restore mechanisms, and security.

Altaro VM Backup Software for Backup and Disaster Recovery
Altaro VM Backup software provides small and mid-size organizations a dependable and affordable platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud-hosted environments and also supports cost-effective cloud backup to Azure Block Blob storage. Progent is an Altaro partner and offers a broad array of remote or on-premises services to assist you to plan, install, manage and debug a modern backup/restore system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup technology. For more information, see Altaro VM Backup consulting.

Wireless IP Phone Integration
Successful integration of Cisco's wireless VoIP phones usually requires that you configure and fine tune numerous key pieces of your wireless environment such as access points, routers and switches, wireless LAN controllers, and call management software. Progent's wireless VoIP phone configuration consultants can provide remote and onsite support to help you create and administer a Cisco wireless VoIP phone solution by providing services that can range from troubleshooting the configuration of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.

Talk to a Progent Computer Support Expert
To see how you can get in touch with a Progent network consultant for online or onsite support, call 1-800-993-9400 or visit Online Network Help.

An index of content::

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    Progent can help you plan, configure, manage, and repair a viable Wireless LAN architecture, recommend appropriate products, and configure access points, wireless bridges, antennas, wireless controllers, and other wireless products. Progent can also help you create a thorough 802.11x network security plan that is well aligned with the security plan for your entire corporate network.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top information security vendors to provide centralized control and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter.

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  • ProSight Ransomware Rollback Troubleshooting
    ProSight Ransomware Recovery Technical Consultant

    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including filtering, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats.

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    Forefront Threat Management Gateway 2010 Technical Support Services

    Forefront TMG 2010 is based on the proven security capabilities of ISA Server and offers a easily managed Internet gateway that acts as a single-server solution for a variety of security functions including an application layer and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, VPN control, plus HTTP/HTTPS inspection. Forefront TMG 2010 provides comprehensive web security reporting features, allows customized reports powered by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be installed as a virtual server to cut expenses and improve recoverability. Progent's Microsoft-certified consultants can help you to design and carry out pilot and production deployments; interface Forefront Threat Management Gateway with Windows 2008, AD, SQL Server, Exchange Server 2010, and SharePoint; set up Microsoft Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing consulting and repair services. Progent's consultants can also assist you to upgrade economically to Forefront Threat Management Gateway 2010 from ISA Server.

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    Progent can provide access to a senior specialist with years of experience installing, managing, and enhancing telepresence platforms from leading vendors such as Cisco/TANDBERG, Polycom, and LifeSize. Progent's consultants can work with your in-house network support group, your ISP, and your telepresence technology supplier to help your company maximize the strategic value of your video conferencing ecosystem.

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    Progent offers cost-effective online access to an Oracle-certified MySQL DBA or application programmer and can help businesses of any size to configure and support MySQL within a reliable network environment that offers advanced speed, expandability, and protection. Progent also has experience assisting companies port databases from Oracle to MySQL.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online selling environment and automating their sales, merchants can expand their market, lower their operating costs, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and training to help you cut development time and get to market quickly.

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  • Setup and Support OS X
    Macintosh OSX Integration Support

    Progent's experts can provide Apple macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Microsoft Entourage and Exchange Server expertise, network protection services, and custom education. Progent can help businesses to migrate to macOS from OS X or earlier versions of Mac OS X and Progent can provide expertise with Apple Mac application software. Progent's specialists in Apple technology can also help you with iPhone support and iPad management, or moving to iCloud services. For computer networks built exclusively on Apple macOS or OS X or for systems with a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the complexity of designing, configuring and supporting a network environment that is available, secure, efficient and able to achieve your organization's objectives.

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    Microsoft 365 integration with on-premises environments Professionals

    Microsoft supports transparent hybrid ecosystems that integrate Office 365 and local Exchange deployments. This permits you to have specific mailboxes hosted on your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any phase of designing, implementing and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange specialists can provide occasional support to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is completed on schedule and on budget.

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  • Development Firms ERP
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    Progent can provide you with experts who can modify your Microsoft Dynamics ERP, MRP, and accounting system packages to suit your unique business needs. Progentís Microsoft consultants offer experience in Microsoft Dynamics AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also provides expert e-Commerce consulting services for safe, company-wide resource sharing plus interfacing with Customer Relationship Management packages.

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  • Urgent ISA Server Consult
    ISA 2004 Computer Consulting

    Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive experience developing corporate security designs for information systems with many locations, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small company design and deploy a configuration of ISA Server 2004 that supports your IT security requirements without limiting your network.

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    Cisco ASA 5500 Firewall Upgrade Support Services

    Progent's CCIE-certified networking experts can assist your organization to manage older PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to configure, administer, upgrade and debug Cisco ASA 5500-X security appliances with Firepower Services.

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    Wireless EMail Online Support Services

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    Progent can assist your business to design an upgrade to Teams from Skype for Business Online or Lync Server and install, administer, and debug a cloud-based or hybrid implementation of Microsoft Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.

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  • Development Company Dynamics NAV MRP
    Navision and Dynamics NAV Support and Help

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  • Solaris to Windows Migration Consultants Migration Consulting Solaris-Windows
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  • Remote Support Microsoft LCS Server 2007
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  • Amazon SQS Integration Companies
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    Progent can provide cost-effective remote consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for value-priced long-term archiving. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design, testing, deployment, administration, performance optimization, licensing management, disaster recovery solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN access and can help you deploy all-cloud or hybrid cloud networking models that efficiently integrate Amazon AWS resources. Progent can provide occasional expertise to assist you to overcome technical roadblocks or Progent can provide comprehensive project management outsourcing to help you migrate to the Amazon AWS platform on schedule and on budget.

  • Urgent Ransomware Cleanup Engineers WannaCry Ransomware Recovery Consulting Services

  • Cisco Expert Aironet Access Point Security Specialist
    Aironet 802.11ac AP Online Support

    Progent's certified wireless networking consulting experts can help businesses of any size to plan, implement, administer and repair Cisco Aironet wireless access point solutions to achieve the throughput, range, density, expandability, security and manageability needed for transparent connectivity between wireless and wired network infrastructure. Progent offers affordable remote and on-premises consulting services for end-of-life and current 802.11ac Aironet wireless access points and Progent can help your business plan and maintain deployments of indoor and outdoor Aironet Wi-Fi APs.

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  • Dynamics GP/Great Plains Onsite Technical Support
    Configuration Dynamics GP Great Plains Accounting

    important features of Microsoft Dynamics GP/Great Plains software include a modular structure that allows you to license only the functionality you require, a standardized architecture built on Microsoft technologies to protect your investment and offer a highly integrated environment, advanced reporting services that permit you to track all activities, revenues and spending and sales patterns, compatibility with Microsoft Office to speed access to business information, the capability to integrate data from almost any database or desktop software into Microsoft Dynamics GP, and an open architecture that makes it easy to create custom programs. Progent can help you configure and maintain a reliable, protected server and communications network to support Microsoft Dynamics GP, and can offer expert GP support professionals to help you convert the powerful features of Microsoft Dynamics GP accounting into a productive business management solution.

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  • Cisco Architecture Network Architect
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    Progent's Cisco CCIE-certified networking consultants have extensive experience helping ISPs to design, deploy, administer, optimize, and troubleshoot fault-tolerant, scalable network solutions suitable for shared public networks.

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