Arkansas Network Support Services

If your Arkansas organization is located outside of the larger metro areas such as Little Rock, Fort Smith, or Fayetteville, your nearby computer support options may be limited in technical expertise, or unavailable during urgent situations. This can result in a office network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progent’s staff of seasoned network consultants average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a large variety of technical tasks for a extensive range of customers. This means you obtain not only the technical competency needed for the job, but a consultant with field proven methods for applying that expertise to deliver excellent network solutions.

Help with Selecting an ISP and an Internet Connection Plan
Progent can provide the cost-effective services of online Internet connectivity consultants to assist your organization to evaluate or enhance your Internet services so your Internet connectivity solution aligns with your business needs. Services provided by Progent include assessment of your current bandwidth utilization, vendor and service plan analysis and selection, network provisioning, and managing a seamless switchover to a new carrier and/or service plan. Provisioning can include optimizing existing routers and configuring additional ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent’s elite team of Cisco Certified Internetwork Expert (CCIE) network engineers have earned an accreditation reserved for the most accomplished specialists for designing, configuring, implementing, and troubleshooting a wide range of Cisco networking and connectivity solutions. There are only about seven thousand CCIE’s worldwide, and attaining this distinction involves comprehensive proof of networking skills through written exams and hands-on demonstrations to make sure that CCIE’s know how to apply knowledge to practical situations. CCIE’s have a base knowledge of core networking concepts and protocols that allow for quickly crafting multi-vendor solutions.

Advanced Project Management Experts
For enterprise clients looking for advanced project management support, Progent offers access to senior information technology professionals with decades of background in IT management, application development, and business process design for organizations from Big 4 companies to dot-com startups to state government agencies. These proven IT managers can provide project management expertise to help businesses to adhere to leading practices to ensure that major projects are successfully completed on time and within budget.

Online Technical Support for Microsoft and Cisco-based Network Environments
Progent’s Technical Response Center provides expert remote support for Microsoft and Cisco-based systems anywhere in the U.S. Progent's certified professionals have the experience to assist you to troubleshoot and resolve difficult network problems rapidly and cost effectively. The breadth of information technology expertise represented by Progent's team of engineers allows them to escalate even the toughest problems to the right specialists as required. Whether you need one-time phone support and remote repair or continuing access to a Help Desk Call Center, Progent's engineers can provide your organization with enterprise-level expertise without the high cost and administrative hassle of running a large in-house support organization.

Online Training for Popular Desktop Applications
Progent provides live online training for popular client applications and operating systems such as Microsoft Excel, Word, Access, Visio, Adobe Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and Windows 8. Webinar-based education offers all the advantages of traditional in-person sessions, such as instant communication between students and trainers, but avoids the expenses of transportation and the hassle of attempting to synchronize the availability of many students.

Business Intelligence Reporting Consulting
Progent’s BI reporting consultants offer remote and onsite expertise to help your organization with any aspect of business intelligence (BI) reporting from troubleshooting or enhancing reports to designing and implementing an advanced business intelligence solution. Progent's management reporting consultants can assist you to maintain your current reporting environment, assist you to migrate reports from a legacy reporting platform to a current one, and provide as-needed online mentoring to meet your individual needs. Progent’s management reporting professionals can provide expertise in all popular business intelligence reporting and visualization platforms such as Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.

One-stop Shopping for Full-spectrum Computer Network Support Services
Progent can be a single source for most IT support requirements for businesses. While concentrated on supporting products from Microsoft and Cisco, Progent consultants frequently deploy, integrate, and troubleshoot products from leading hardware and software companies including Check Point, WatchGuard, and SonicWALL. Progent also offers support for Mac OS X and Apple IOS technology, Linux consulting, Citrix consulting, and Juniper expertise.

CRISC-certified IT Risk Mitigation Experts
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to verify an IT professional's skills to plan, deploy, and support information system controls to reduce IT risk. Progent can provide the services of a CRISC-certified engineer to assist you to develop and execute a business continuity or disaster recovery plan based on leading practices identified by CRISC and crafted to align with your organization's risk appetite, business goals, and IT budget.

SQL Server Application Development
Progent's Microsoft-certified SQL Server application programmers can help with the entire lifecycle of building and maintaining SQL Server applications. Progent adheres to leading practices using Microsoft's MSF Framework to develop scalable, easy-to-manage line-of-business applications and to complete application projects on time and within your budget. Software development expertise offered by Progent for SQL Server applications includes requirements analysis, database modeling, normalization, data migration, T-SQL coding, software installation, storage management, performance optimization, backup/recovery strategies, clustering and virtualization, replication, security and compliance, and business continuity.

Exchange Server 2013 Upgrade Consulting
Progent offers comprehensive Microsoft Exchange 2013 migration consulting services such as cost/benefit evaluation, end-to-end project management, site readiness preparation, cost estimates of new software licenses and equipment needed, setting up your Active Directory forest and domains to work optimally with your Exchange 2013 environment, configuring Database Availability Groups that deliver maximum availability to your mailbox servers, system testing at a customer's location or at Progent's test facility, setting up transitional coexistence of Exchange 2013 and previous editions of Exchange Server, implementation of the production Exchange environment, deactivating the previous servers, and training for customer's IT staff and end users.

SharePoint Server Consulting Services
Progent's Microsoft-authorized Microsoft SharePoint Server 2010 specialists and Microsoft SharePoint 2007 consultants can help you evaluate the business justification for implementing the current release of Microsoft SharePoint, advise you on the most sensible version of SharePoint for your application, provide setup and integration expertise, assist you to set up MS SQL Server as a back-end database manager, optimize your network integrity, integrate your off-the-shelf and custom application software to operate with Microsoft SharePoint Server, develop a company-wide security plan that incorporates portal technology, and deliver maintenance and Help Desk services.

Talk to a Progent Network Consultant
To find out how to contact a Progent computer support expert for online or on-premises help in , phone 1-800-993-9400 or visit Online Network Support.