For small business networks located within the state of Arkansas, Progent's Microsoft and Cisco qualified technical experts can provide remote phone support and troubleshooting to resolve your computer network issues quickly and cost effectively. Progent has acquired top-notch expertise, software tools, and support databases to diagnose and fix IT problems while avoiding the high cost and time delays normally associated with in-person technical service dispatches.

If your Arkansas company is located beyond the larger metropolitan areas such as Little Rock, Fort Smith, or Fayetteville, your nearby network support choices may be limited in expertise, or unavailable during an emergency. This can result in a computer network that is unstable or causing efficiency loss due to technical problems continuing for too long. Progentís group of expert network consultants average more than twelve years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a diverse range of clients. This means you obtain not only the technical know how needed for the task, but an expert with proven methods for applying that expertise to deliver affordable network solutions.

Immediate Support for Urgent Problems
With Progentís emergency remote computer support services, you can receive instant assistance for issues that are causing lost productivity. Remote support does away with the long wait and increased cost associated with in-person computer service. For ordinary network administration work, Progentís online support engineers can complete the majority of jobs within minutes of receiving a request, rather than forcing your company to wait for up to a day for on-premise support to show up.

Eliminate Reliance on an Individual Freelance Consultant
By developing a relationship with a full-service computer consulting and support company like Progent rather than with a freelance consultant, you are ensured fast access to experienced professionals when you require them. You do not have to be concerned that illness, classes, time off, or conflicting jobs with different customers will leave you without help during an emergency.

Best Practices Applied by Seasoned Consultants
Many organizations located far from areas with plentiful network consultants utilize poorly trained or inexperienced local consultants for critical IT support. This can produce a network that is unstable or inefficient. Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the front lines of IT support, providing an extensive range of technical services for a diverse mix of clients. This means that with Progent you get not only high-level computer network skills, but a consultant who understands computer industry best practices in using those skills to solve actual business system issues efficiently and in a consistent fashion.

Easy Payment via Credit Card
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for emergency technical help include VISA, MasterCard, American Express, and Discover. Monthly billing and Net 15 payment terms are available for established accounts.

Juniper Support
Progent's Juniper-certified network engineers can help you to plan and deploy Juniper Firewall/VPN platforms, enhance and support your infrastructure, and migrate smoothly from discontinued equipment to current releases. Progent's Junos OS engineers can provide support for Juniper's flagship network control software to help your business to simplify the administration and improve the protection of your Juniper and NetScreen VPN appliances, routers, and high-performance switches. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system productss and can help organizations manage networks that incorporate a combination of Juniper's software platforms.

Wide and In-depth Knowledge of Office Networking
Progentís team of more than 80 network experts means clients can take advantage of the leverage of more than a thousand years of combined background and collective knowledge to fix the most vexing computer problems. Progentís accredited information technology consultants have the knowledge and experience to identify solutions fast and deliver them affordably.

Windows Server Hyper-V Virtual Server Consulting
Progent's Microsoft-certified Windows Hyper-V professionals can help you analyze the possible benefits of Hyper-V-powered virtualization for your company, conduct pilot installations to validate Hyper-V's operation with your production software, evaluate your network infrastructure for optimal operation with virtualization solutions, help you in migrating to Microsoft Windows Server 2008 R2 or upgrading to Windows Server 2012 and configuring Hyper-V, educate your network management staff to track and manage Hyper-V, provide expert consulting support for enhancing the protection of your virtual servers, establish and validate disaster recovery procedures that optimize network uptime, and provide ongoing consulting and technical support including low-cost remote repair and turn-key Help Desk outsourcing.

CRISC-certified IT Risk Mitigation Experts
The CRISC certification program was established by ISACA to verify a consultant's ability to design, deploy, and maintain information system controls to mitigate network risk. Progent can provide the services of a CRISC-certified consultant to assist your company to develop and execute a business continuity or disaster recovery plan based on industry best practices promoted by CRISC and crafted to align with your organization's risk appetite, business goals, and budgetary guidelines.

Linux Support Services and Linux/Windows Integration
If your organization's IT environment mixes Linux technology with Microsoft Windows, Progent can assist you to incorporate your servers into an efficient network that allows all your platforms to coexist peacefully for simpler management, transparent data exchange, fault tolerance, enhanced performance, and integrated security. If you are writing or testing Linux based-software on a network that includes Windows-powered servers, workstations, and application software, Progent offers comprehensive support outsourcing that allows you to focus on your area of expertise.

Extended Hours Online Support
Progent's low-priced extended hours remote support program offers companies 24x7 availability of online support from Progent's Technical Response Center. Support services offered beyond regular business hours include resolving issues with Microsoft-based servers, Microsoft Windows desktop troubleshooting, assistance with MS Office programs, system backup and recovery, and fundamental routing and switching help for Cisco technology.

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