Arkansas Network System Support Services

If your Arkansas organization is located outside of the larger metropolitan areas such as Little Rock, Fort Smith, or Fayetteville, your nearby computer support options may be limited in technical expertise, or unavailable during a crisis. This results in a network environment that is unusable or causing efficiency loss due to technical problems persisting for too long. Progent’s group of network consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a broad range of clients. This means you get not only the technical know how needed for the task, but a professional with demonstrated methods for applying that expertise to deliver excellent network solutions.

Help with Selecting an Internet Service Provider and an Internet Service Package
Progent can provide the affordable services of remote Internet connectivity consultants to help your organization to evaluate or update your Internet services so your Internet connectivity solution matches your business requirements. Support services available from Progent include evaluation of your current bandwidth utilization, carrier and plan comparison and selection, network provisioning, and overseeing a seamless move to a different carrier and/or service plan. Network provisioning can include optimizing existing routers and switches and configuring new ones, setting up firewalls, and designing fault-tolerant BGP architectures. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Easy Payment Methods
Progent's easy payment options for emergency network assistance include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net payment terms are available for recurring accounts.

World-class Cisco Help from Experienced CCIE-certified Engineers
Progent’s exclusive team of Cisco certified CCIE consultants have earned a certification restricted to the most capable experts for architecting, programming, installing, and debugging a diverse range of Cisco network and connectivity products. There are only about 7,000 CCIE’s worldwide, and attaining certification requires comprehensive verification of networking skills through written examinations and hands-on lab demonstrations to make sure that CCIE’s know how to apply knowledge to real-world situations. CCIE’s have a base knowledge of core networking technologies and protocols that enable quickly developing multi-vendor solutions.

Advanced Project Management Experts
For enterprise clients looking for high-level project management support, Progent can provide access to veteran IT experts with decades of background in technology management, program development, and business process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management expertise to help organizations to follow leading practices to make sure major projects are successfully completed on time and within budget.

Virtual Training for Desktop Software
Progent offers live virtual education for a range of client applications and operating systems such as Microsoft Office Excel, Word, Publisher, Project, Acrobat, Photoshop, Crystal Reports, and Microsoft Windows 7 and 8. Webinar-based education provides the benefits of traditional classroom sessions, such as immediate interaction between clients and teachers, but avoids the costs of transportation and the challenge of trying to accommodate the availability of many trainees.

IT Consulting Services for Local Governments and School Districts
Progent has a long background providing a full-spectrum of online IT support and urgent troubleshooting services to local governments and schools across the U.S. Progent is one of the pioneers in delivering advanced remote IT consulting and has delivered network solutions to organizations in every state. Progent's remote computer support for local governments eliminates travel expenses and resolves issues faster than onsite support.

Virus and Spam Protection via Managed Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your company mail safe from spam and malware. E-Mail Guard is a hosted service built around Postini’s Perimeter Manager technology that takes care of the security and management of company email by delivering continually upgraded spam and virus filtering, content filtering, and protection against email-based directory harvesting and DoS attacks. E-Mail Guard also provides monitoring, reporting, and content management tools plus outbound scanning to assist you to diagnose your email environment and specify and police company email policies.

Cost-effective Computer Support Solutions
Many small companies rely on flawed metrics when searching for a computer network consultant. Cost per hour is seldom a reliable measure for value. A consultant with insufficient technical background can take many times longer to complete the identical task than an experienced IT professional. For example, billing 30% less per hour, but taking three times longer for the same job is not a bargain. Even worse, a poorly architected or configured IT environment that is unreliable and hard to manage or expand can cost a business many times over its setup price because of lost productivity. Progent's client testimonials from satisfied companies throughout the United States indicate the effectiveness of Progent's service model and the technical capability of Progent's staff of engineers.

MS SQL Server Application Development
Progent's certified SQL Server developers can help with all stages of building and managing SQL Server-powered database applications. Progent follows leading practices within Microsoft's .NET architecture to develop expandable, easy-to-manage custom software applications and to complete application projects on schedule and on budget. Software development expertise offered by Progent for Microsoft SQL Server environments includes specification of features and scope, logical and physical modeling, ETL development, data migration, T-SQL programming, software configuration, storage management, tuning, backup and restoration, partitioning, synchronization, security, and fault tolerance.

Exchange Server 2010 Migration Consulting
Progent can provide comprehensive Microsoft Exchange 2010 migration support that includes end-to-end project management services, site analysis, project design and documentation, cost estimates of new software and equipment needed, recommended vendor sourcing, pilot verification at client location or at Progent's test facility, managing temporary coexistence between Microsoft Exchange 2010 and Exchange Server 2003 or 2007, implementation of the production system, decommissioning the previous servers, and training for customer's IT staff and end users.