For business network systems located in the state of Arkansas, Progent's Microsoft certified engineers can deliver remote phone support and remote troubleshooting to resolve your computer system issues quickly and cost effectively. Progent has acquired enterprise-level skills, software utilities, and support knowledge bases to troubleshoot and resolve IT problems while avoiding the cost and time delays normally associated with on-site service dispatches.
If your Arkansas small business is situated outside of the larger metro areas such as Little Rock, Fort Smith, or Fayetteville, your local network support options may be limited in technical expertise, or unavailable during an emergency. This can result in a computer network that is unstable or causing productivity loss due to technical problems persisting for too long. Progentís staff of seasoned network engineers average more than ten years of real-world industry experience, in the trenches of network support, performing a wide variety of technical projects for a varied range of customers. This means you obtain not only the technical know how needed for the job, but a consultant with proven methods for applying those skills to assist with excellent network solutions.
Advanced Project Management Experts
For enterprise project management support, Progent can provide access to senior information technology experts with years of experience as IT project managers for program development, business technology implementation, and process engineering working with organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven project managers offer world-class management skills to assist enterprise clients to follow leading practices to ensure that development or deployment projects are successfully completed on schedule and within budget.
Design and Deployment Consulting for Meraki Indoor and Outdoor Wireless APs
Progent's Cisco Meraki Wi-Fi AP consultants offer online and onsite support to help organizations of any size to design, install, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki cloud-managed wireless access points. Progent can help you to set up and support Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco technology including switches, ASR routers and ASA firewalls to create a seamless ecosystem that delivers the same connectivity, performance, security, manageability and availability for wired and Wi-Fi clients regardless of their location or computing device. (See Meraki switches integration.)
IT Support for Small Governments and School Districts
Progent has extensive experience providing a full-spectrum of remote IT consulting and emergency troubleshooting services to local governments and school districts across the U.S. Progent is one of the industryís pioneers in providing expert remote IT support and has delivered IT solutions to clients in all 50 states. Progent's online network consulting for local governments eliminates travel expenses and solves problems more quickly than onsite support.
Cisco VoIP Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can help you to configure, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from legacy VoIP products to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Cisco Unified CM, originally branded CallManager, or with Cisco Unified CM Express (CME) to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's consultants can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, configuring SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.
CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) program was established by ISACA in 2010 to verify an IT professional's ability to design, implement, and support information system control mechanisms to reduce network risk. Progent can provide the expertise of a CRISC-certified risk management expert to help your company to develop and carry out a risk management strategy based on industry best practices identified by CRISC and geared to match your organization's risk appetite, business goals, and budgetary guidelines.
MySQL Application Programming and Database Administration Consulting
Progent's MySQL application developers and database administrators can provide affordable remote database administration or application programming services and can help organizations of any size to integrate and support MySQL within a reliable network infrastructure that provides advanced speed, scalability, and security. Progent also has proven skill assisting businesses migrate applications from Oracle to MySQL.
Simple Sign-on and Pricing Structure
Progent's simple per-minute billing policy has no complex contracts, retainers or hidden fees. Many competitors have minimum billable time or other extra charges that increase service. For remote support during normal business hours, you only pay for the actual time spent working on your problem. If it only takes ten minutes to resolve your issue, then you are only billed for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you are charged exclusively for the time when a Progent expert is actually on premises working on your problems. Just Progent's competitive by-the-minute rate. For emergency same-day onsite service calls, you may have to pay for our consultant's travel time, but not a higher emergency rate. Because Progent has a large pool of consultants located throughout the entire service territory, an available engineer is typically close by to help. Progent can in addition dispatch on-premises technical support to most zip codes in the U.S. within 24 hours of answering a support call. Progent's online technical support team has delivered assistance to small businesses in every state (See Progent's nationwide testimonials.)
Progent's Online Consulting, Programming and Training Services for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's certified Excel and Office 365 Excel application consultants can provide a broad variety of remote support services to assist you to plan, program, pilot test, install, administer, and debug applications based on any version of Excel, including Office Excel desktop and Office 365 Excel. Progent can help your business to move your existing Excel solutions to the latest releases of Excel, support Excel on Apple iOS and Google Android smart phones and tablets, and fix compatibility issues between different versions of Excel. Progent can provide on-demand support to organizations looking for a quick fix to a stubborn problem related to Excel and Progent can also provide full project management support for migrating or developing line-of-business applications based on Office Excel. Progent's cost-effective webinar training for Office Excel can be customized to address the needs of individual users or groups.
BI Reporting and Analytics Consulting
Progentís business information reporting experts can provide remote and onsite expertise to assist you with any facet of BI reporting from debugging or enhancing applications to planning and implementing an advanced BI environment. Progent's BI consultants can help you to maintain your existing reporting system, assist you to migrate databases and applications from an outdated reporting product to a modern solution, and provide custom remote mentoring tailored to your specific requirements. Progentís business reporting and analytics professionals offer expertise in all popular business intelligence reporting platforms such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Builder.
Microsoft Office 365 Exchange Online Integration with On-premises Exchange
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 Exchange Online and on-premises installations of Exchange. This allows you to have certain mailboxes located on your physical datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist your organization with any phase of designing, integrating and debugging your hybrid Office 365/Exchange solution. Progent's Exchange consultants can provide as-needed expertise to help you resolve challenging technical issues and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is completed on time and on budget. For details about Progent's consulting support for integrating Office 365 and on-premises Exchange environments, go to Office 365 integration with on-premises Exchange.
ProSight WAN Watch Infrastructure Monitoring and Management
Progentís ProSight WAN Watch infrastructure monitoring and management service makes it simple and affordable for small and mid-sized organizations to map out, track, optimize and debug their networking hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Read more about Progent's complete ProSight series of value-priced outsourced network management services for small and medium-size businesses.
Cisco Wireless VoIP Phone Solutions
Creating solutions with Cisco's wireless VoIP phones usually requires that you configure and fine tune many key pieces of your Wi-Fi environment including APs, routers, Cisco wireless LAN controllers, and management tools. Progent's Cisco wireless VoIP phone configuration experts offer remote and onsite assistance to help your organization build and manage a Cisco wireless IP phone solution by providing integration services that range from debugging the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.
Cisco IOS Upgrade Support
If your network incorporates Cisco appliances, you may be running an old release of Cisco IOS, the operating system used in virtually all Cisco router and the latest Cisco switches. Cisco frequently offers upgrades to IOS to fix bugs, plug security weaknesses, or improve functionality. However, updating Cisco IOS or other Cisco OS platforms can be tricky, depending on your Cisco appliance and your network environment. As an example, there could be limited internal Flash storage that might cause a new software version to execute incorrectly. Progent's Cisco CCIE network engineers offer a broad selection of services associated with upgrading Cisco IOS software or other Cisco software platform such as IOS EX, CallManager or Unified Communications Manager. Progent can run audits of your router software, recommend appropriate updates, provision Cisco appliances, transfer images/, activate and test your Cisco software, tune throughput, troubleshoot issues, and teach your network support managers how to take advantage of all important new capabilities.
Apple macOS and OS X Consulting Services
Progent's experts can provide Apple macOS and OS X clients a variety of IT services such as remote Mac desktop support, help with Mac applications, Outlook for Mac and Exchange Server consulting, Mac security and connectivity consulting, integration between Apple macOS and OS X and Windows networks, and one-on-one training. For computer systems based exclusively on Mac or for systems incorporating a mix of Apple macOS and OS X, Linux, and Windows-based servers and desktops, Progent has the experience and knowledge to handle the complexity of designing, configuring, and maintaining an IT infrastructure that is dependable, safe, fast, and supportive of your company's objectives.
If you want to spruce up your corporate Web site, develop internal Webs for applications like human resources or employee education, build a powerful Web presence for a new business, or create enterprise-class, data-driven web applications, Progent can provide skilled and experienced web designers and developers. Progent's experts can also assist your company to host your web environment by building and maintaining a secure, robust server and communications environment featuring offsite and wireless connectivity. Services available through Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training for leading web site development platforms. For database-driven web sites, Progent can provide the help of certified SQL Server programmers, Oracle developers and database administrators, and MySQL experts.
Talk to a Progent Computer Consultant
To find out how you can contact a Progent network consultant for remote or onsite support in , call 1-800-993-9400 or visit Online Computer Support.