For small office computer networks located anywhere in the state of Arkansas, Progent's Microsoft certified professionals can deliver phone support and troubleshooting to fix your computer network problems fast and affordably. Progent has acquired enterprise-level skills, advanced software utilities, and support databases to diagnose and resolve IT problems while avoiding the expense and time delays associated with on-site technical service visits.

If your Arkansas business is located beyond the larger metro areas such as Little Rock, Fort Smith, or Fayetteville, your nearby computer support options may be limited in skills, or not available during urgent situations. This can result in a network that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progentís team of seasoned network consultants average more than 12 years of real-world IT industry experience, in the trenches of computer network support, performing a extensive range of technical projects for a varied range of customers. This means you obtain not only the technical expertise needed for the task, but a consultant with proven methods for applying that expertise to provide affordable network solutions.

Immediate Help for Urgent Issues
With Progentís emergency online computer troubleshooting services, your company can receive instant support for issues that are causing lost productivity. Remote help does away with the long wait and increased cost required for in-person computer service. For ordinary administration work, Progentís online support engineers can finish most jobs within minutes of a request, rather than requiring your company to live with a problem for hours for on-site help to show up.

Remote Technical Support for Microsoft and Cisco-based Network Environments
Progentís Technical Response Center offers expert online support for Windows and Cisco-based environments Nationwide. Progent's certified professionals have the experience to help you to analyze and solve tough network problems rapidly and affordably. The scope of technical expertise represented by Progent's staff of engineers makes it possible to escalate even the most challenging problems to appropriate subject matter experts as required. Whether you need one-time phone support and online repair or continuing access to a Helpdesk Call Center, Progent's experts can provide your small business with enterprise-level support without the cost and administrative overhead of maintaining a large internal IT organization.

PC Desktop Support Services
Progent's desktop support staff can assist you to install desktop computers, laptops, or handheld devices individually or assist you to design and implement a company-wide migration to a current edition of an operating system or an updated release of a key desktop program. Progent's Microsoft PC consultants can install titles from Microsoft's Office line of productivity software or Microsoft Dynamics accounting and CRM programs on your workstations so they interact productively with all Microsoft programs, products from third-party vendors, database servers, and line-of-business services network-wide. As an example, Progent can configure Outlook email client on a workstation or notebook to align with both the work pattern of your employee and the protection requirements of your business. Progent can also offer on-line and in-person troubleshooting services for workstations.

Temporary Chief Information Officer Support Services
Progent can supply businesses with an information management professional who can act as a temporary or part-time Chief Information Officer. This experienced technology executive can offer long-term direction to help your company to deploy appropriate IT products to enhance business operations so they align more closely with your business objectives. Your company can create and install a well thought out information technology plan without incurring the cost of a full-time Chief Information Officer. Vital tasks Progent's temporary CIO can perform include growth strategies, rationalizing technology budgets, developing and tracking models for ROI, analyzing business processes, negotiating with suppliers, defining security and compliance standards, cash flow management, streamlining data center management, computer desktop management solutions, patch management, and disaster recovery/business continuity preparedness.

Full Range of Security Consulting Services
Progent's CISM, GIAC, and CISA certified security consultants can assist you to perform comprehensive security evaluations, restore operations rapidly from attacks, configure firewalls, configure safe techniques for remote and mobile connectivity, install advanced software for defense against viruses, spam, and directory harvest attacks, and craft a company-wide security plan built around round-the-clock automated monitoring.

Convenient Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment alternatives for urgent technical assistance include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 payment terms are available for regular business accounts.

Wide and In-depth Knowledge of Business Networks
Progentís group of more than 80 networking experts means clients can take advantage of the leverage of over 1,000 years of cumulative experience and shared information to fix the most vexing network problems. Progentís accredited network engineers possess the knowledge and experience to find solutions fast and deliver them cost effectively.

Wireless Site Survey
Progentís Wireless Site Survey helps you to design and implement a Wi-Fi wireless network optimized for your environment, offering your business a wireless solution that has the coverage, performance, capacity, QoS, security, and hand-off capability your company needs. Progent's Wireless Site Survey services are available either as an economical remote service or as a more comprehensive on-premise service. Progentís onsite wireless survey features onsite inspection, RF and data protection audits of your current WLAN, analysis of your buildingís layout, measuring for RF contention, signal propagation modeling, selection of optimum placement for customer-specified Wireless Access Points (WAPs) such as Aironet access points, Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive document describing the new wireless network.

Network Consulting for Local Governments and School Districts
Progent has extensive experience delivering a broad range of remote network consulting and urgent troubleshooting services to local governments and school districts throughout the United States. Progent is one of the pioneers in providing expert remote IT consulting and has provided IT solutions to clients in every state. Progent's remote computer support for local governments eliminates travel costs and resolves problems more quickly than on-premise support.

Planning and Configuration Consulting for Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified consultants can assist you to migrate to Aironet wireless access points and Cisco wireless controllers that comply with the new 802.11ac Wi-Fi specification, enabling you to triple the speed for your Wi-Fi network while expanding the coverage area.

64-bit Computing Upgrade Support Services
Progentís 64-bit migration support experts can assist your organization to update your application servers and desktop PCs efficiently from 32 to 64 bits. Progent can help your company to understand the risks and benefits of migrating to 64-bit processing, design an economical migration process that reduces operational interruptions, and provide responsive online help to aid you to install 64-bit operating systems and application software on your existing computers. Progent's Microsoft qualified computing engineers can assist your company to integrate the 64-bit editions of Microsoft platforms such as Windows Server 2008, SQL Server, Microsoft Windows 7, and Excel 2010.

Extended Hours Remote Technical Support
Progent's economical extended hours remote technical support program provides companies round-the-clock access to online technical support from Progent's Technical Response Center (TRC). Support services available outside regular work hours include fixing issues with Microsoft servers, Windows desktop troubleshooting, help with MS Office programs, network and system backup and restore, and fundamental routing and switching help for Cisco networking products.

Fast and Affordable Remote Consulting and Support Throughout the U.S.
Progent has provided remote or onsite technical support help to businesses in each state in the country. Many of these clients have shown their appreciation to Progent in the form of testimonials to the excellence of Progent's support personnel. Check out Progent's client testimonials to see what people say about the quality of Progent's IT services

Configuration of Cisco's Managed Switches
Cisco's managed switches allow IT managers to assign VLANs to allocate specific Ethernet hardware to handle throughput-critical applications like video conferencing and high-access databases in order to ensure Quality of Service and optimize productivity. Progent's Cisco consultants can assist organizations to design and configure VLANs to accommodate your vital workloads and reassign your VLANs as workload demands change. To learn about Progent's consulting and support for Cisco's market-leading portfolio of Catalyst switches, refer to Catalyst switch consulting and support services. To learn about Progent's consulting services for Cisco's Nexus Series of switches, refer to Cisco Nexus switch consulting and troubleshooting services.

Response Time of Progent's TRC for Remote Computer Support
Progent's Technical Response Center is dedicated to delivering the best level of remote network support available for urgent and standard problems. For urgent problems that affect multiple users, vital individuals, or a mission-critical program, the Technical Response Center can respond in less than an hour. For non-critical problems, the TRC will in two hours or less. In all cases, your ticket will be generated promptly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will contact you regarding each corrected issue to make sure you are comfortable with the outcome and willing to close the trouble ticket. Find out more concerning Progent's TRC Customer Commitment.
















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