For business computer networks located throughout the state of Arkansas, Progent's Microsoft and Cisco certified professionals can deliver remote phone help and troubleshooting to solve your computer system troubles fast and cost effectively. Progent has acquired enterprise-grade expertise, software utilities, and support knowledge bases to identify and fix computer network problems without the expense and delays normally associated with in-person service visits.

If your Arkansas organization is situated beyond the larger urban areas such as Little Rock, Fort Smith, or Fayetteville, your nearby network systems support options may be limited in technical expertise, or not available during a crisis. This can result in a network environment that is unusable or causing efficiency loss due to technical problems persisting for too long. Progent’s group of expert network consultants average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a broad range of customers. This means you get not just the technical expertise needed for the job, but a professional with proven methods for applying those skills to deliver efficient network solutions.

Microsoft Windows 8 Integration Services
Progent's certified Windows 8 experts can deliver a variety of IT outsourcing and co-sourcing services to assist companies of all sizes to install, manage, and support networks that include workstations, laptops, tablets, or Windows phones based on Windows 8. For enterprise customers, Progent's senior project managers can help design and configure test environments to assess Windows 8 and plan and manage Windows 8 deployment projects based on leading practices.

Online Consulting for Microsoft Windows Server 2008
Windows Server 2008 R2 represents a major advance in making IT systems more secure and available, simpler to virtualize and manage, faster, and able to provide an improved environment for web publishing. Progent's Microsoft-certified Windows Server 2008 professionals can deliver expert, affordable online consulting to assist your business benefit fully from the enhancements built into Microsoft Windows Server 2008 R2 by delivering consulting, tech support, training, management, network monitoring, and security expertise.

Network Consulting Services for Small Governments and School Districts
Progent has extensive experience delivering a full-spectrum of remote network support and urgent repair services to local governments and schools throughout the United States. Progent is one of the pioneers in providing advanced online IT consulting and has provided network support to organizations in every state. Progent's remote IT support for local governments eliminates travel costs and resolves issues faster than onsite support.

Temporary Chief Information Officer Services
Progent can supply businesses with an information management expert who can act as a part-time Chief Information Officer. This experienced technology officer can provide long-term direction to help your company to deploy sensible IT products to improve business operations so they align more closely with your corporate goals. Your company can create and install a well conceived IT plan without incurring the expense of a full-time Chief Information Officer. Key services Progent's part-time Chief Information Officer can carry out include strategic planning, establishing IT budgets, creating and tracking models for ROI, analyzing business processes, negotiating contracts with suppliers, defining security and compliance policies, cash flow management, streamlining network administration, computer desktop support solutions, patch management, and disaster recovery planning.

Full Range of Security Help
Progent's CISM, GIAC, and CISA certified security engineers can help your company to perform complete security evaluations, restore operations rapidly from virus attacks, configure firewalls, configure safe techniques for remote and mobile connectivity, install advanced software for defense against viruses, spam, and email-borne attacks, and craft a corporate-wide security strategy based on 24x7 automated monitoring.

Virtual Datacenter Hosting Services
Progent's Virtual Data Center Hosting service offers proven virtual server platforms, a world-class datacenter facility, plus the support expertise of Progent's Microsoft Gold qualified engineering team to give small businesses a comprehensive network outsourcing alternative that improves network reliability and security, eliminates management overhead, and cuts costs. With Progent's Virtual Data Center Hosting model, the client owns the data, the OS platforms, and the software applications. Since the environment is virtualized, it can be transported immediately to a different hardware host without lengthy and risky reinstallation and configuration. With Virtual Hosting, you are not held captive to a specific hosting provider.

Automated Server Monitoring with Microsoft System Center Operations Manager
Progent offers an assortment of network support packages built on Microsoft System Center Operations Manager. Progent's automated, 24x7 network monitoring makes your computer network support proactive rather than crisis-based. By identifying emerging problems before they result in system downtime, Progent's automated server monitoring can keep your network environment free of untimely and expensive service interruptions.

Video Conferencing Consulting Services
Progent can provide the support of a certified video conferencing and telepresence consultant with expertise deploying products from the leading telepresence providers including Cisco, Polycom, and LifeSize and can assist you to design, install, expand, or maintain a telepresence solution that preserves your current investment and optimizes the strategic value of your IT network. Progent also offers the services of network infrastructure consultants who can assist companies of any size to create and troubleshoot a network that provides the performance, dependability, protection, and scalability you need to accommodate your telepresence solution.

Consulting and Support for Cisco's Catalyst and Nexus Switches
Progent's Cisco-certified consultants can provide online and on-premise Catalyst switch consulting and Nexus switch expertise to assist your organization to plan an efficient switch architecture, build test environments to validate your network design, deploy Catalyst or Nexus switches, create and implement effective policies, run security vulnerability evaluations, configure proactive monitoring and alert systems, fully utilize network resources by means of virtualization technologies, analyze and repair switching and routing problems, maximize system performance, plan for expected growth, and set up the advanced zero-downtime features available for Cisco's Catalyst and Nexus switches. Progent can also help you to upgrade efficiently from legacy Catalyst or Nexus switches to current switches.

Cisco IOS Upgrade Support
If your network includes Cisco appliances, you may be using an outdated version of Cisco IOS, the network OS powering virtually all Cisco router and the latest switches from Cisco. Cisco often publishes upgrades to IOS in order to correct bugs, shore up security weaknesses, or add features. However, updating Cisco IOS and other Cisco OS platforms can be tricky, depending on your Cisco appliance and your system infrastructure. As an example, there may be limitations of internal Flash storage that might cause a new OS release to execute incorrectly. Progent's Cisco CCIE-certified network engineers offer a broad selection of services associated with updating Cisco IOS software or any other Cisco software platform like IOS EX or CallManager. Progent can perform version audits of your router software, propose sensible upgrades, provision Cisco devices, copy images, activate and verify your Cisco software, tune throughput, troubleshoot problems, and train your IT managers how to get the benefits of all important new features.

Microsoft Windows Server 2012 Integration Support
Progent's certified Windows Server 2012 R2 consultants can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout plans, optimize your network infrastructure for local, multi-site, cloud-based, and partial-cloud environments, educate your IT management, team, create an enterprise-wide security strategy, streamline network management, help with creating applications, and build and test a DR/BC plan.

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