For small business network systems located in the state of Arkansas, Progent's Microsoft and Cisco certified professionals can deliver remote phone assistance and troubleshooting to solve your network troubles fast and affordably. Progent has acquired enterprise-class skills, software tools, and support knowledge bases to troubleshoot and fix network problems without the cost and time delays normally associated with in-person technical service calls.

If your Arkansas organization is located outside of the larger metro areas such as Little Rock, Fort Smith, or Fayetteville, your nearby network systems support options may be limited in technical capability, or not available during an emergency. This can result in a network that is unusable or causing productivity loss due to technical problems continuing for too long. Progentís group of field proven network engineers average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a wide range of technical projects for a varied range of clients. This means you obtain not only the technical know how needed for the job, but a consultant with proven methods for applying that expertise to provide excellent network solutions.

Immediate Assistance for Urgent Problems
With Progentís urgent remote computer support services, your company can get instant assistance for issues that are causing network disruption. Online support does away with the lengthy wait and higher expense associated with on-site technical help. For ordinary administration tasks, Progentís remote support consultants can perform most jobs within minutes of receiving a request, rather than forcing your company to wait for hours for on-premise support to show up.

Microsoft Windows 8 Migration and Integration
Progent's Microsoft-certified Windows 8 consulting experts can deliver a variety of network consulting services to help companies of all sizes to deploy, manage, and support environments that include workstations, notebooks, tablets, or Windows phones based on Windows 8. For larger organizations, Progent's senior project management consultants can assist to design and configure testing environments to assess Microsoft Windows 8 and develop and implement Windows 8 migration plans following proven methodologies.

Help with Selecting an ISP and a Service Package
Progent offers access to the affordable support of online Internet connectivity experts to help your organization to assess or enhance your Internet services so your Internet access solution meets your business needs. Services provided by Progent's engineers include evaluation of your existing bandwidth utilization, vendor and plan comparison and ordering, network provisioning, and managing a seamless switchover to a different ISP and/or service plan. Provisioning can include optimizing existing routers and deploying new ones, setting up firewalls, and designing dependable BGP architectures. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

MySQL Software Development and DBA Services
Progent's MySQL database management specialists can provide a selection of economical online support services to help companies to optimize the business value of MySQL technology. Consulting services offered by Progent for MySQL environments cover database administration support, software development, and database migration help.

Eliminate Dependence on Freelance Consultants
By creating a relationship with a full-service computer support organization such as Progent as opposed to a freelance consultant, your company is ensured fast availability of knowledgeable professionals whenever you require them. You no longer have to worry that sickness, training, vacations, or conflicting priorities with other customers will cause you to be with no help during an emergency.

WiFi Site Survey
Progentís Wireless Site Survey assists you to design and install a 802.11a wireless LAN adapted to your facilities, offering you a WLAN that has the reception, speed, capacity, Quality of Service, data protection, and roaming capability your company needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more detailed onsite service. Progentís on-premise survey features physical walkthroughs, RF and data protection audits of your existing WLAN, analysis of your buildingís floor plans, measuring for RF interference, signal propagation modeling, selection of optimum locations for client-requested WAPs such as Cisco and Apple AirPort equipment, and a comprehensive report defining the new WLAN.

Exchange Server 2013 Migration Support
Progent offers expert Microsoft Exchange Server 2013 migration consulting services such as cost/benefit evaluation, end-to-end project management, site readiness preparation, specification of all new software licenses and hardware required, setting up your Active Directory forest and its domains to work optimally with your Exchange 2013 environment, designing DAGS that provide maximum availability to your mailbox servers, system verification at a customer's site or at Progent's testing lab, setting up temporary coexistence of Exchange 2013 and older editions of Exchange, deployment of the production system, deactivating the previous servers, and training for client's support group and end users.

Citrix Certified XenServer Consulting Services
Progent's Citrix certified XenServer virtualization consultants can help you to understand the strategic benefits of XenServer and other Citrix platforms, and can assist your IT organization to plan, test, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can also assess your existing XenServer deployment and help you to enhance resource utilization, performance, protection, availability, and disaster recovery.

Windows Server Hyper-V Virtual Server Support
Progent's Microsoft-certified Hyper-V professionals can assist you to evaluate the possible advantages of Hyper-V-based virtualization for your company, conduct pilot implementations to verify Hyper-V's compatibility with your production applications, evaluate your network and server infrastructure for optimal operation with virtualization solutions, help you in migrating to Windows Server 2008 R2 or upgrading to Windows Server 2012 R2 and setting up Hyper-V, educate your IT staff to track and administer Hyper-V, provide expert consulting support for improving the security of your virtual servers, design and validate disaster recovery procedures that optimize system availability, and deliver continuing consulting and maintenance including affordable online repair and comprehensive Help Desk services.

Data Backup and Recovery Consulting Services
Progent's backup and restore engineers offer support for a broad array of utilities and services that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux servers and workstations as well as notebooks and smartphones. Progent offers help for leading data protection products such as Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, Mozy, Retrospect, Apple Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent's consultants can help your company to deploy, enhance, or maintain backup systems for a variety of topologies including on-premise, remote, cloud, or hybrid.

Planning Deployments of Cisco's Managed Switches
Cisco's managed switches permit IT managers to create VLANs to dedicate certain Ethernet hardware to support throughput-critical functions such as Voice over IP and SQL databases in order to ensure Quality of Service and optimize business productivity. Progent's certified Cisco consultants can assist organizations to design and configure Virtual LANs to accommodate your vital applications and reallocate your VLANs as business demands vary over time.

Expert Support Services for Systems at Colocation Data Centers
There are hundreds of world-class colocation centers in the San Francisco Bay Area and larger cities across the United States, and Progent's colocation center consulting team can enhance your systemís fault tolerance and performance by helping you select a colocation site that addresses the individual needs of your company such as geographic proximity, size, connectivity, affordability, and value-added features and services. Progentís colocation center support services are designed for businesses with equipment housed at collocation hosting sites and in need of on-demand on-premise help at the co-location facility as well as online support from Microsoft and Cisco qualified professionals. Progent offers a selection of colo center consulting services including network topology evaluation, Windows and Linux server integration and maintenance, troubleshooting for server and communications infrastructure, design and deployment of fault tolerant configurations, architecting and implementing layered security structures, firewall integration and troubleshooting, configuring load balancing environments, and planning fault tolerant server and storage cluster configurations.

Windows Server 2012 Migration and Support
Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can help you to assess the business value of Windows Server 2012 R2 for your organization, create pilot systems and rollout strategies, tune your infrastructure for local, multi-site, cloud-based, and hybrid environments, educate your IT support, team, develop an enterprise-wide security plan, automate network administration, assist with creating applications, and generate and test a DR/BC plan.

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