For small office computer networks located in the state of Arkansas, Progent's Microsoft and Cisco qualified technical experts can provide online help and troubleshooting to resolve your computer system problems fast and cost effectively. Progent has acquired world-class skills, advanced software utilities, and support databases to diagnose and repair IT problems while avoiding the cost and delays normally associated with onsite service calls. If your Arkansas small business is situated beyond the larger urban areas such as Little Rock, Fort Smith, or Fayetteville, your nearby network systems support options may be limited in expertise, or not available during urgent situations. This results in a network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progent's team of expert network professionals average more than 10 years of real-world industry experience, in the trenches of network systems support, performing a large range of technical projects for a varied range of clients. This means you obtain not just the technical expertise needed for the job, but a professional with field proven methods for applying those skills to deliver cost effective network solutions.
MS Dynamics 365 Business Central (D365 NAV) Expertise
Microsoft Dynamics 365 Business Central, previously called Dynamics NAV and Navision, is an enterprise resource planning (ERP) platform created for cloud, on-premises, or hybrid environments. Progent's certified Microsoft 365 experts, Excel professionals, Teams system designers, and Microsoft Azure cloud consultants can help you to combine Dynamics 365 Business Central with popular Microsoft products. Progent's developers offer Microsoft SQL Server consulting and Power BI reporting mentoring to help you to use Dynamics Business Central to create custom apps and reports that allow you to improve business choices. Progent's Microsoft Dynamics 365 Business Central experts can assist your business to manage outdated releases of Dynamic NAV/Navision or plan and implement up-to-date Business Central environments.
Citrix Desktop Virtualization Engineering Support
Progent's Citrix virtual desktop experts can assist you to design, install, administer, and troubleshoot a virtualized Windows desktop and application delivery and management system by providing Citrix XenDesktop expertise and XenApp support services. Progent's Cisco CCIE network engineers can help you optimize your network for delivering server-side and client-side applications, and Progent's datacenter support experts can help your organization to manage and support a remote datacenter that features high uptime, enhanced protection, and rapid disaster recovery. Progent's Citrix technology experts can also assist you with additional virtualization products from Citrix by offering Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX consultant to help your organization design, deploy, manage and repair VMware vSphere-based virtualization solution for on-premises datacenters, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere consulting team can provide world-class expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent has extensive experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and application mobility.
Apple iPhone Integration
Progent's iPhone and iPad integration consultants offer cost-effective online assistance to help you to plan, deploy, and troubleshoot any aspect of your iPhone and Windows integration solution and is available for quick tasks to help you through specific technical bottlenecks or long-term engagements to help you finish business-critical projects on time and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you create or support a highly available, secure and efficient network infrastructure that is best suited to your mode of computing. Progent can also provide online or onsite training to help manage and use your iPhones and iPads in a secure, collaborative ecosystem that optimizes the strategic value of your IT network.
NetDocs Consulting Expertise
NetDocuments is a leading cloud-based document management system designed for legal workflows. Progent can provide access to NetDocs specialists who can provide expert advice to assist your organization to design, configure, administer, optimize, or debug a DMS environment based on NetDocs. For information about Progent's consulting services for NetDocs, go to NetDocs DMS consulting support.
Immediate Support for Urgent Issues
With Progentís urgent remote computer troubleshooting services, you can get instant help for issues that are causing network disruption. Online support does away with the lengthy wait and increased expense required for in-person computer service. For day-to-day IT management work, Progentís off-site support engineers can complete the majority of jobs within a few minutes of a request, instead of requiring you to live with a problem for up to a day for on-premises help to show up.
Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from legacy VoIP devices to the newest media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Cisco Unified CM, formerly named CallManager, or with Cisco Unified Communications Manager Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified Communications Manager apps such as Cisco Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, resolving IP phone registration issues, setting up SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco SRST systems for survivability.
Software/Firmware Update Management Services
Patch management entails installing software or firmware updates to operating systems and applications, servers and endpoints, peripherals such as printers and scanners, infrastructure appliances like routers and Wi-Fi APs, and Internet-of-Things (IoT) devices such as alarms and robotics. Timely and properly managed updating optimizes cybersecurity, regulatory compliance, availability, and functionality. Haphazard software update management can result in security gaps, compatibility issues, sluggish or inconsistent performance, unnecessary downtime, or unavailability of important features. Progent's managed services for patch management provide businesses of all sizes a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and tracking updates to your ever-evolving IT network. For more information, visit Progent's patch management service plans.
Expertise for Configuring Multiple Public Clouds
Progent can assist your IT team to plan and manage environments that include services from a mix of public clouds. Progent can provide a variety of public cloud integration services that include Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming, and Google Cloud Platform (GCP) management. For details, see Progent's consulting experts in configuring and managing multiple clouds.
Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of information technology security experts. GIAC accreditations are recognized by businesses and institutions throughout the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide support for all of the network security services covered under GIAC accreditation including evaluating network vulnerability, event management and response, traffic analysis, web application security and SIEM solutions for compliance with regulatory mandates for reporting security incidents.
Active Directory (AD) and Azure AD Design and Deployment Consulting
Progentís consultants can assist your organization to design and implement an efficient move from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid solution that uses Azure AD Domain Services and Azure AD Connect to centralize identity services across onsite and cloud applications. Progent's experts can also help your business to maintain and troubleshoot legacy implementations of Active Directory like Windows 2008 AD and AD DS. For more information, visit Active Directory and Azure Active Directory planning and deployment experts.
Co-managed Help Desk Services
Progent's Co-managed Help Desk service allows your IT group to divide responsibilities for Help Desk services seamlessly between your internal support staff and Progent's nationwide roster of certified IT service technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk is a collaborative IT support system built around ConnectWise Manage, the industry-leading PSA platform for administering IT service requests, issuing tickets, designating responsibility, tracking progress, and generating management analytics. The cost for Level 1 IT support for Progent's Shared Help Desk service is typically less than $18 per user per month. For details, visit Progentís co-managed Help Desk services.
MSP360 Backup Services
Progent's data protection experts can help your company to design, deploy and troubleshoot a backup/restore solution based on MSP360 technology. MSP360 enables file/folder or image backup/recovery for virtual machines and physical machines, works with all popular public clouds, and allows businesses to build a data protection ecosystem with a minimum Recovery Time Objective (RTO) and a granular RPO. With ProSight Data Protection Services 360 Backup, Progent offers comprehensive monitoring and management of your backup environment to protect against data loss caused by human mistakes, computer errors, malicious users, and malware attacks such as ransomware. To read more, go to ProSight DPS 360 Backup services.
Spam/Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out about the entire ProSight portfolio of value-priced outsourced network management services for small and mid-size businesses.
Video Conferencing and Telepresence Consulting Services
Progent offers the support of a certified video conferencing engineer with expertise integrating products from the major telepresence providers such as Cisco, Polycom, LifeSize and Radvision and can assist your company to design, configure, expand, or troubleshoot a video conferencing solution that protects your current investment and maximizes the business value of your information network. Progent can also provide the expertise of network infrastructure consultants who can assist companies of any size to create and maintain a communications network that provides the speed, dependability, security, and expandability you need to accommodate your telepresence environment.
Talk to a Progent Network Support Expert
To learn how to contact a Progent computer consultant for online or on-premises expertise, phone 1-800-993-9400 or go to Remote Network Help.