For office networks located within the state of Arkansas, Progent's Microsoft and Cisco authorized engineers can provide remote phone support and remote troubleshooting to repair your network systems troubles fast and affordably. Progent has acquired top-notch expertise, software tools, and support databases to identify and resolve computer network problems without the expense and time delays normally associated with on-site technical service dispatches.

If your Arkansas business is situated outside of the larger urban areas such as Little Rock, Fort Smith, or Fayetteville, your nearby computer support options may be limited in skills, or not available during a crisis. This can result in a network that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progentís team of expert network professionals average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a broad range of technical projects for a diverse range of customers. This means you obtain not just the technical competency needed for the job, but a professional with field proven methods for applying that expertise to deliver cost effective network solutions.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent's disaster recovery experts can show you how to design a disaster recovery plan in case of a catastrophic system failure. Progent can help you create a complete disaster recovery plan that incorporates periodic disaster recovery assessments and testing so that when a catastrophic failure takes place, you minimize network downtime. Progent's Microsoft and Cisco-authorized consultants can also assist your company to build an affordable, zero-downtime network architecture that takes into account availability issues covering a broad array of infrastructure technologies and processes. Progent's business continuity experts can help you to prepare for the high-level issues related to keeping your business going after a catastrophe by taking into account not only IT concerns but additional issues such as notifying key staff members, locating alternate office space, accessing replacement transportation, finding substitute employees, and submitting regulatory documents.

Easy Sign-on and Pricing Model
Progent makes it simple to become a customer. Progent requires no complicated contracts, no minimum commitment, no retainer fees, and no minimum support time for services performed during normal business hours. All service time is fully documented and invoiced to the precise number of minutes used. By-the-minute billing avoids situations where customers pay major dollars for fast repairs. Your company is charged exclusively for the support you receive.

Juniper Networks Consulting Services
Progent's Juniper Networks-certified network engineers can assist your company to plan and deploy Juniper Firewall and VPN technology, enhance and support your network infrastructure, and migrate smoothly from discontinued devices to the latest releases. Progent's Junos OS consultants offer support for Juniper's flagship network operating system to enable your business to simplify the administration and improve the security of your Juniper and NetScreen VPN appliances, multi-access gateways, and high-performance switches. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software productss and can assist you manage environments that include a combination of Juniper's OS platforms.

MySQL Application Programming and Database Administration Support
Progent's certified MySQL database specialists can provide a range of budget-friendly online support services to help organizations of all sizes to optimize the business value of MySQL technology. Support services available from Progent for MySQL systems cover DBA support, software programming, and MySQL migration assistance.

Business Reporting Support
Progentís management reporting consultants offer expertise in Crystal Reports, FRx, SQL Server Reporting Services, and Microsoft Access reporting tools. Progent can also help you set up the server, networking and security infrastructure necessary to support a state-of-the-art reporting solution. Progentís reporting specialists can be especially helpful in assisting you to combine data from multiple data sources including Office Access, Excel, XML, OLAP, SQL and a wide range of financial packages and enterprise planning programs.

Eliminate Dependence on an Individual Freelance Consultant
By developing a partnership with a full-service IT support company such as Progent rather than with an individual freelance consultant, you are ensured timely access to capable experts when you need them. You no longer have to worry that illness, classes, vacations, or conflicting priorities with other clients will leave you with no help when you have a crisis.

Design, Deployment and Troubleshooting Expertise for System center 2012
Progent's System Center 2012 consultants have more than 10 years of experience integrating, maintaining and fixing the key components that make up System Center and can assist you to design, configure, manage, and fix your Microsoft System Center ecosystem to optimize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent's consultants can assist your organization to migrate to the current version of System Center from a previous release or from another datacenter management solution to provide the advantages of best-in-class deployment, automation, security, plus infrastructure and application availability and performance monitoring.

Exchange 2013 Upgrade Support
Progent offers comprehensive Microsoft Exchange 2013 migration support including ROI evaluation, outsourced or co-sourced project management services, site prep, specification of all new software and hardware needed, preparing your Active Directory (AD) forest and its domains for optimal operation with your Exchange Server 2013 solution, configuring DAGS that deliver HA and resilience to your mailbox servers, pilot testing at a customer's site or at Progent's testing lab, setting up transitional coexistence between Exchange 2013 and previous versions of Exchange Server, implementation of the new system, deactivating the old system, and webinar training for client's IT staff and end users.

Progent's Consulting and Development Services for Microsoft SQL Server 2014
SQL Server 2014 incorporates major improvements in key areas including performance, uptime, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly with all types of applications including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite consulting services that include system design, configuration, administration, remediation, and software development services to help businesses of all sizes to realize fast return from their SQL Server 2014 deployment.

Response Time of Progent's TRC for Remote Support
Progent's Technical Response Center is committed to providing the highest level of online network support services possible for both emergency and non-critical problems. For emergency problems that affect many workers, key individuals, or a line-of-business program, the Technical Response Center can respond in one hour or less. For standard issues, the TRC will in two hours or less. Regardless of criticality, your trouble ticket will be generated promptly and accurately, You will be sent an acknowledgement from the ticketing system, and the TRC will contact you on every corrected issue to make sure you are satisfied with the outcome and willing to close the trouble ticket. Find out more details concerning Progent's TRC Customer Commitment.

Affordable Computer Support Solutions
Many small companies utilize poor metrics when searching for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate experience can take several times longer to perform the identical task than an experienced Information Technology professional. As an example, charging a third less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly designed or implemented network environment that is undependable and hard to administer or expand can cost a small business many times over its initial price due to lost productivity. Progent's customer testimonials from satisfied businesses throughout the U.S. confirm the effectiveness of Progent's service model and the technical capability of Progent's staff of engineers.

Extended Hours Online Support
Progent's economical extended hours remote technical support program offers companies 24x7 availability of remote technical support from Progent's TRC. Support services offered outside regular business hours include fixing issues with Microsoft-based servers, Microsoft Windows desktop support, help with MS Office applications, system backup and restore, and fundamental routing and switching support for Cisco networking products.

Windows Hyper-V Virtual Server Support
Progent's certified Hyper-V engineers can help you evaluate the potential advantages of Hyper-V-powered virtualization for your company, perform test installations to verify Hyper-V's operation with your line-of-business applications, evaluate your network and server infrastructure for optimal operation with virtualization solutions, help you in moving to Windows Server 2008 or transitioning to Windows Server 2012 R2 and configuring Hyper-V, train your network management personnel to monitor and manage Hyper-V, provide world-class consulting support for improving the protection of your virtual machines, design and test disaster recovery procedures that optimize network uptime, and deliver continuing consulting and technical support including affordable remote troubleshooting and turn-key Help Desk outsourcing.

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