For business networks located within the state of Arkansas, Progent's Microsoft authorized professionals can deliver phone help and troubleshooting to repair your network issues quickly and affordably. Progent has developed enterprise-level expertise, software tools, and support knowledge bases to troubleshoot and repair computer network problems while avoiding the expense and time delays associated with onsite service calls.

If your Arkansas organization is located beyond the larger metropolitan areas such as Little Rock, Fort Smith, or Fayetteville, your local computer support options may be limited in technical expertise, or unavailable during a crisis. This results in a computer network that is unusable or causing efficiency loss due to technical issues continuing for too long. Progent’s staff of seasoned network engineers average more than 10 years of real-world industry experience, in the trenches of network systems support, performing a large variety of technical projects for a varied range of customers. This means you get not only the technical expertise needed for the job, but an expert with field proven methods for applying those skills to provide affordable network solutions.

Oracle Administration Services and Software Programming
Progent offers the services of an Oracle consultant for Oracle DBA expertise or an Oracle software programmer for creating database business applications. Progent's Oracle database administrators can help your business to streamline critical Oracle management activities including performance tuning, backup and restore processes, and database security. Progent's Oracle software developers can assist your company to build, test, enhance, or migrate Oracle-based programs based on PL/SQL. Progent offers experience with SQL Developer, SQL *Plus, and JDeveloper and can also assist you to optimize existing SQL programs by utilizing Oracle's SQL Tuning Advisor.

Private Cloud Hosting Services
Progent's Private Cloud Hosting support combines proven virtualization platforms, a world-class data center, and the technical experience of Progent's Microsoft Gold Certified engineering staff to give small businesses a comprehensive IT outsourcing solution that enhances system reliability and security, eliminates administrative hassle, and cuts costs. With Progent's Private Cloud Hosting model, the client retains ownership of the data, the operating systems, and the applications. Because the environment is virtualized, it can be transported immediately to a new hardware environment without time-consuming and risky reinstallation and configuration. With Private Cloud hosting, you are not kept hostage to a single hosting service.

Microsoft Exchange 2016 Migration Consulting
Progent's MS Exchange 2016 Server migration consultants can help your business in any and all phases of your migration to Microsoft Exchange 2016 such as designing HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; planning, configuring and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Advanced Project Management Experts
For enterprise clients in need of advanced project management assistance, Progent offers the services of veteran IT professionals with years of background in IT management, application development, and process design for organizations ranging from Big 4 firms to dot-com startups to government agencies. These seasoned IT managers offer project management skills to help businesses to adhere to leading practices to make sure development or deployment projects are successfully completed on time and on budget.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification given exclusively to the highest tier of businesses that work closely with Microsoft, have proven their technical skills, and have verified customer references. Microsoft Gold Certified Partners must maintain large staffs of Information Technology experts who have undergone comprehensive certification testing. Microsoft Gold Certified Partners are provided access to special support and training programs from Microsoft and early exposure to beta software for training and study purposes.

Desktop Support Services
Progent's desktop support team can assist you to install workstations, notebooks, or handheld devices individually or assist your business to design and implement a company-wide migration to a new edition of an OS or a new version of a key end-user application. Progent's Microsoft desktop consultants can install titles from Microsoft's Office suite of productivity software or Microsoft Dynamics accounting and CRM products on your client PCs so they interact productively with other Microsoft programs, software from third-party vendors, business servers, and key services network-wide. For example, Progent can configure Microsoft Outlook on a workstation or notebook to align with both the usage pattern of your employee and the security policies of your company. Progent can in addition offer remote and in-person technical support for workstations.

IT Support for Small Governments
Progent has extensive experience delivering a broad range of online network support and urgent repair services to local governments and schools across the United States. Progent is among the pioneers in providing expert online IT support and has delivered network solutions to clients in all 50 states. Progent's online IT support for local governments eliminates travel expenses and solves issues more quickly than onsite support.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering with synchronous replication to provide fast, zero data loss disaster recovery between datacenters located up to 185 miles (300km) apart from each other. Progent can provide access to a NetApp MetroCluster consultant who can help your business to plan, configure, administer, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that aligns with your technical requirements and budget. Progent can ensure you adhere to best practices for configuring your MetroCluster solution by providing help with procedures such as assigning disk pools, arranging aggregate and plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker, setting up a configuration replication network, and testing your MetroCluster DR solution to show adherence with information assurance standards and government mandates.

Juniper and NetScreen Support
Progent's Juniper Networks-authorized network engineers can help your company to plan and implement Juniper Firewall/VPN technology, optimize and troubleshoot your network infrastructure, and upgrade efficiently from discontinued devices to the latest versions. Progent's Junos OS engineers offer support for Juniper's premiere network operating system to help your business to simplify the management and strengthen the security of your Juniper Networks VPN devices, firewalls, and switches. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software productss and can assist organizations manage networks that include a mix of Juniper's software platforms.

Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide online or onsite access to a certified CCIE specialist to assist your business to design, deploy, administer and repair unified communications networks based on Cisco Unified Communication products in an in-house, cloud-based, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have in-depth backgrounds assisting organizations of any size to build collaboration ecosystems by providing services that include Cisco Unified Communications Manager (CUCM) and Cisco CallManager system design and deployment, VoIP phones setup, and Cisco wireless VoIP phone solutions. Progent can help you with Cisco's entire library of UC applications such as Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center Express, and Unified Attendant Console.

Microsoft Dynamics GP Customization and Training
Progent can provide a Microsoft Dynamics GP technical expert to help you to maintain and enhance your Great Plains-based business information system. Progent can also help you to plan and deploy an efficient Microsoft Dynamics GP upgrade from an older system so that you preserve your information, improve your protection, improve your reporting and management analytics, take full advantage of Microsoft Office compatibility, and minimize network disruption by architecting and adhering to an efficient upgrade strategy.

Extended Hours Online Support
Progent's economical after-hours online technical support program provides clients 24x7 access to online technical support from Progent's TRC. Support services offered beyond standard business hours include fixing issues with Microsoft server products, MS Windows desktop troubleshooting, help with MS Office applications, network and system backup and recovery, and fundamental routing and switching support for Cisco networking products.

Responsiveness of Progent's TRC for Remote Technical Support
Progent's Technical Response Center is dedicated to delivering the highest quality of remote IT support services offered anywhere for both emergency and non-critical problems. For urgent problems that impact many users, key individuals, or a line-of-business program, the Technical Response Center will engage in less than an hour. For non-critical issues, the TRC is committed to respond within two hours. Regardless of criticality, your ticket will be generated promptly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will get in touch with you on each corrected issue to verify you are satisfied with the results and willing to close out the ticket. Learn more details about Progent's Technical Response Center Customer Commitment.

Security Vulnerability Assessment for Small Businesses
Progent has put together two low-cost service packages intended to enable small businesses to get an objective network security evaluation from a qualified security consultant. With Progent's External Network Security Inventory Scan, a security expert administers a comprehensive examination of your network from beyond your firewall to determine potential weaknesses in the security profile you present to the outside world. With Progent's Internal Security Inventory Scan, a security expert runs a network scan from an authorized machine within your company firewall to assess your exposure to inside threats. Both security inventory packages are set up and run from a secured remote location.

Get in Touch with a Progent Network Support Expert
To see how to access a Progent computer support expert for remote or onsite expertise in , phone 1-800-993-9400 or go to Remote Computer Help.

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