For small company computer networks located in the state of Arkansas, Progent's Microsoft and Cisco certified technical team members can provide remote phone support and remote troubleshooting to resolve your computer network troubles quickly and affordably. Progent has developed top-notch expertise, sophisticated utilities, and support knowledge bases to identify and resolve network problems while avoiding the high cost and time delays normally associated with in-person service dispatches.

If your Arkansas organization is located outside of the larger urban areas such as Little Rock, Fort Smith, or Fayetteville, your local computer network support options may be limited in technical expertise, or not available during an emergency. This results in a computer network that is unusable or causing wasted time due to technical problems persisting for too long. Progentís team of seasoned network engineers average more than 12 years of real-world industry experience, in the trenches of network support, performing a broad range of technical tasks for a varied range of clients. This means you get not only the technical know how needed for the task, but an expert with demonstrated methods for applying those skills to provide efficient network solutions.

Easy Payment via Credit Card
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment alternatives for urgent technical assistance include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net terms are available for recurring corporate accounts.

MySQL Database Application Programming and Database Administration Support
Progent's certified MySQL relational database management system consultants can provide a selection of economical online support services to assist organizations of all sizes to optimize the strategic value of MySQL. Support services provided by Progent for MySQL include database administration services, application development, and MySQL migration assistance.

Assistance with Choosing an Internet Service Provider and an Internet Connection Plan
Progent offers access to the affordable support of remote Internet connectivity consultants to help your organization to assess or enhance your ISP services so your Internet access solution matches your business needs. Services provided by Progent's engineers include evaluation of your existing bandwidth utilization, carrier and plan comparison and ordering, network provisioning, and managing a smooth switchover to a different carrier and/or service plan. Network provisioning can include enhancing current routers and configuring additional ones, setting up firewalls, and designing fault-tolerant BGP architectures. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Remote Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center offers world-class online support for Windows and Cisco-based environments Nationwide. Progent's certified professionals have the knowledge and experience to assist you to troubleshoot and resolve difficult network problems quickly and affordably. The breadth of technical expertise offered by Progent's team of consultants makes it possible to escalate even the most difficult issues to the right subject matter experts as necessary. Whether you require occasional phone support and online troubleshooting or ongoing availability of a Help Desk Call Center, Progent's experts can provide your organization with enterprise-level support without the high cost and administrative hassle of running a big in-house IT organization.

Part-time Chief Information Officer Support Services
Progent can supply companies with an IT management professional who can serve as a part-time Chief Information Officer. This veteran IT officer can offer long-term direction to assist you to deploy sensible technology to enhance business processes so they match better with your corporate objectives. Your company can create and install a well conceived IT plan without incurring the expense of a full-time senior IT executive. Key tasks Progent's temporary CIO can perform include strategic planning, planning IT budgets, developing and tracking models for TCO, analyzing workflows, negotiating with suppliers, defining security and compliance standards, business impact analysis, streamlining network management, desktop support solutions, patch management, and business continuity planning.

PC Desktop Consulting and Support Services
Progent's desktop support team can help you to set up PCs, notebooks, or wireless devices individually or help your business to plan and execute a large-scale migration to a new edition of an operating system or a new release of an important end-user program. Progent's Microsoft-certified PC specialists can configure programs from Microsoft's Office line of productivity software or Microsoft Dynamics financial and customer relationship products on your client PCs so they integrate efficiently with other Microsoft applications, software from popular publishers, database servers, and line-of-business services network-wide. As an example, Progent can configure Microsoft Outlook on a desktop or notebook to align with both the work pattern of the user and the protection policies of your business. Progent can also offer remote and in-person technical support for workstations.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the top tier of businesses that work closely with Microsoft, have proven their IT expertise, and have confirmed client references. Gold Partners are required to maintain large staffs of Information Technology experts who have completed extensive certification testing. Gold Certified Partners are provided access to exclusive support and training opportunities from Microsoft and early access to new software for training and study purposes.

Progent's Test and Design Lab at the Herakles/Quality Technology Services Data Center
Progent's Test and Training Lab located at the Herakles Internet Data Center in Sacramento, California has a variety of dedicated servers and network equipment that can be utilized online or on site to facilitate piloting, assessments, capacity testing, troubleshooting, business continuity planning, training, and other purposes to help Progent's customers succeed with large-scale IT initiatives.

IT Consulting for Small Governments and School Districts
Progent has extensive experience providing a full-spectrum of online IT consulting and emergency troubleshooting services to local governments and schools across the U.S. Progent is one of the industryís pioneers in delivering expert online IT consulting and has delivered IT solutions to organizations in every state. Progent's remote IT support for local governments saves travel expenses and solves issues more quickly than onsite support.

Windows 2008 Hyper-V Virtualization Support
Progent's Microsoft-certified Hyper-V engineers can help you analyze the possible advantages of Hyper-V-based server virtualization for your company, perform pilot implementations to validate Hyper-V's operation with your line-of-business software, evaluate your network and server infrastructure for smooth performance with virtual server solutions, assist you in migrating to Microsoft Windows Server 2008 R2 or transitioning to Windows Server 2012 R2 and configuring Hyper-V, train your IT personnel to track and manage Hyper-V, offer expert consulting support for enhancing the security of your virtual servers, design and test disaster recovery processes that maximize network uptime, and deliver continuing consulting and maintenance including affordable remote troubleshooting and turn-key Help Desk outsourcing.

Exchange Server 2010 Upgrade Help
Progent's Microsoft-certified Exchange Server 2010 engineers can assist your company to advantages the benefits of Microsoft Exchange 2010 for your organization and can help you to design and carry out an affordable migration to Exchange 2010 from Exchange 2003 or Microsoft Exchange 2K that will offer quick payback by increasing your workers' efficiency, lowering the expense of equipment and service, streamlining administration, and integrating your vital communications platforms.

Cisco PIX Firewall and ASA Firewall Consulting
Progentís Cisco CCIE-certified security consultants can provide expert Cisco PIX Firewall and ASA Firewall consulting support including architecture, configuration, and management of Cisco firewall solutions. The PIX and ASA Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home offices to scalable gigabit products, Cisco PIX and ASA Firewalls provide advanced security, performance, and excellent availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built operating system, minimizing possible operating system-specific security holes.

Microsoft Windows Server 2012 Consulting Support
Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can help you to assess the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and migration strategies, optimize your infrastructure for on-premise, multi-site, private or public cloud-based, and hybrid environments, train your IT support, team, create an enterprise-wide security strategy, automate network administration, help with application development, and generate and test a disaster recovery/business continuity plan.

Complete Documentation of Services Delivered
Progent provides complete and detailed reports of all service activity to ensure clients donít ever feel ďcaptiveĒ to their IT service organization. Progent sends email documentation of services shortly after finishing each service interaction, and also encloses a hard copy along with monthly invoices. Comprehensive IT service reporting makes it less risky for customers to move to a new service organization or assume more support responsibilities in house. Good service reporting also give IT managers the information needed to evaluate maintenance services and develop more realistic network expense projections.

Responsiveness of Progent's Technical Response Center for Online Technical Support
Progent's Technical Response Center (TRC) is committed to delivering the highest quality of remote network support possible for urgent and standard problems. For emergency issues that impact multiple users, key personnel, or a mission-critical application, the TRC is set up to respond within an hour. For standard issues, the TRC is committed to respond in less than two hours. Under any circumstance, your trouble ticket will be generated quickly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will get in touch with you on every resolved problem to verify you are comfortable with the results and willing to close the trouble ticket. Learn more details concerning Progent's TRC Customer Commitment.

Extended Hours Remote Support
Progent's low-priced after-hours online support program offers clients 24x7 access to remote technical support from Progent's Technical Response Center. Services offered outside regular work hours include fixing problems with Microsoft-based servers, Microsoft Windows desktop troubleshooting, assistance with MS Office programs, system backup and restore, and fundamental routing and switching support for Cisco technology.

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