For business computer networks located anywhere in the state of Arkansas, Progent's Microsoft authorized engineers can provide online help and remote troubleshooting to fix your computer network troubles fast and affordably. Progent has acquired enterprise-level expertise, software tools, and support knowledge bases to identify and resolve computer network problems without the expense and time delays associated with in-person service visits.

If your Arkansas company is situated outside of the larger metro areas such as Little Rock, Fort Smith, or Fayetteville, your local network systems support choices may be limited in expertise, or not available during an emergency. This can result in a office network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progentís group of seasoned network professionals average more than ten years of real-world IT industry experience, in the trenches of network support, performing a large variety of technical tasks for a varied range of customers. This means you get not just the technical competency needed for the task, but a consultant with demonstrated methods for applying those skills to provide cost effective network solutions.

Wi-Fi Site Survey
Progentís Wireless Site Survey helps you to design and implement a Wi-Fi wireless LAN customized for your facilities, offering your business a wireless solution that has the reception, speed, capacity, QoS, security, and roaming capability your business needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more comprehensive onsite service. Progentís on-premises survey features physical inspection, RF and security audits of your current wireless network, analysis of your buildingís layout, testing for RF contention, signal propagation modeling, identification of optimum locations for client-specified Wireless Access Points including Cisco Aironet indoor and outdoor APs, Cisco Meraki cloud-managed APs and Apple AirPort equipment, and a comprehensive document describing the new WLAN.

Help with Selecting an Internet Service Provider and a Service Package
Progent can provide the affordable services of remote Internet connectivity experts to assist your company to assess or update your Internet services so your Internet connectivity solution matches your business requirements. Services provided by Progent's engineers include assessment of your existing bandwidth utilization, vendor and service plan comparison and selection, network provisioning, and managing a smooth switchover to a different ISP and/or service plan. Network provisioning can include optimizing existing routers and switches and deploying additional ones, implementing firewalls, and designing dependable Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification awarded only to the highest tier of businesses that operate closely with Microsoft, have been tested for IT skills, and have verified client references. Gold Partners are required to maintain large staffs of Information Technology experts who have undergone comprehensive proficiency testing. Gold Partners are given access to special support and training programs from Microsoft and early exposure to beta software for training and evaluation purposes.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so all potential problems can be addressed before they can impact your network. Read about Progent's complete ProSight line of value-priced outsourced network management services for small and medium-size businesses.

Desktop Consulting and Support Services
Progent's desktop support team can assist you to set up workstations, laptops, or handheld communicators individually or help your business to design and implement a company-wide move to a new version of an OS or an updated release of a key desktop application. Progent's certified PC consultants can install titles from Microsoft's Office family of productivity products or Microsoft Dynamics accounting and customer relationship products on your workstations so they integrate efficiently with all Microsoft programs, products from popular vendors, SQL databases, and line-of-business services network-wide. As an example, Progent can configure Microsoft Outlook on a desktop or notebook to support both the work profile of the user and the security requirements of your business. Progent can in addition provide on-line and in-person technical services for desktops.

Progent's Integration Support for Microsoft Windows Server Essentials
Microsoft Windows Server Essentials is an affordable, entry-level platform that allows small businesses to transition from the traditional physical on-premises datacenter to the modern hybrid computing paradigm that combines local and virtualized cloud-hosted resources. Progent's certified Windows Server Essentials consulting experts offer budget-friendly remote consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible business benefits of moving to Essentials and implementing a hybrid on-premises/cloud design for your computing ecosystem. Progent offers full-service project management so you can design and carry out a smooth move to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Online applications and services. (Learn about Progent's Office 365 integration with on-premises Exchange deployments and Microsoft Azure integration consulting services.) Progent also offers ongoing consulting, troubleshooting, and customized training.

Comprehensive Support for Systems at Colocation Sites
There are several hundred world-class colocation centers in the San Francisco Bay Area and major metropolitan areas throughout the U.S., and Progent's Internet data center support group can enhance your systemís reliability and performance by helping you select a remote data center facility that meets the individual needs of your enterprise including geographic location, space, connectivity, affordability, and extra additional features and services. Progentís data center support services are intended for businesses with equipment housed at colocation hosting facilities and requiring timely on-premises help at the colo facility plus online help from Microsoft and Cisco qualified experts. Progent offers a variety of colo center support services such as network architecture analysis, Windows and Linux server installation and support, tech support for server and telecommunications networking, design and installation of non-stop configurations, defining and deploying layered security structures, firewall integration and support, designing load balancing environments, and planning high-availability server and storage cluster systems.

Progent's Consulting and Training Support for Office Desktop and Office 365
Progent's Office and Office 365 experts can help companies of any size to integrate Microsoft Office desktop and Microsoft Office 365 apps including Excel, Office Word, PowerPoint, Outlook, Access, Project and OneNote into a cohesive productivity solution that provides fast return on investment and enables improved business outcomes. Progent can help your company to integrate Microsoft Office or Office 365 apps with one another and with additional core Microsoft platforms including SharePoint, Exchange Server and Microsoft SQL Server. Progent's consultants can also assist you resolve compatibility issues with various releases of Microsoft Office and offers live online Microsoft Office and Office 365 instruction to individuals and groups.

Office Access Software Programming
Progent's Microsoft Access consultants offer economical remote consulting services for all releases of Microsoft Access including desktop and browser-based versions and can provide expert assistance for Access application programming, database migration, performance tuning, BI reporting, and troubleshooting. Progent also offers custom online training for Office Access application programming and DBA services.

Spam and Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Read about Progent's entire ProSight portfolio of value-priced outsourced network management services for small and mid-size organizations.

Get in Touch with a Progent Network Consultant
To find out how to access a Progent network support expert for online or onsite support in , call 1-800-993-9400 or visit Online Computer Help.

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