For small office networks located anywhere in the state of Arkansas, Progent's Microsoft and Cisco certified consultants can deliver online support and troubleshooting to solve your computer system issues quickly and affordably. Progent has developed enterprise-class expertise, advanced software tools, and support databases to troubleshoot and fix IT problems while avoiding the cost and delays normally associated with on-site technical service visits. In case your Arkansas small business is located outside of the larger metro areas such as  Little Rock, Fort Smith, or Fayetteville, your local network systems support choices may be limited in expertise, or unavailable during an emergency. This results in a computer network that is unstable or causing productivity loss due to technical issues persisting for too long. Progent's group of network engineers average more than 12 years of real-world computer industry experience, in the trenches of network support, performing a extensive variety of technical projects for a extensive range of customers. This means you obtain not only the technical skills needed for the job, but a professional with demonstrated methods for applying that expertise to assist with cost effective network solutions.

Desktop Support Services
Progent offers a wide array of affordable services to help your company to deploy, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent's desktop support services include Windows 11 deployment support, Windows 10 planning and migration assistance, Microsoft Windows 8.1 consulting expertise, Microsoft Windows 7 support, MS Office and Microsoft 365 integration and training, and 64-bit operating system expertise.

ProSight Data Protection Services ECHO Managed Cloud Backup
ProSight Data Protection Services (DPS) ECHO offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS ECHO automates your backup processes and enables fast restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Read about Progent's complete ProSight family of low-cost network management outsourcing services for small organizations.

Exchange 2016 Migration Services
Progent's Microsoft Exchange 2016 Server experts can assist your business in any and all phases of your upgrade to Exchange Server 2016 such as planning high availability architecture for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange and Microsoft Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; determining storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing (HLB) for high-availability CAS services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web. Progent can also provide Exchange 2019 planning and deployment help and Exchange Online consulting to assist you to move to a more modern release of Exchange Server.

SharePoint 2019 Planning and Deployment Consulting
SharePoint 2019 offers much of the modern look and feel of SharePoint Online, serving as a transitional product between the traditional UI of SharePoint 2016 and the modern SharePoint experience. Progent's certified SharePoint 2019 and SharePoint Online consultants can provide affordable remote and onsite consulting expertise, software development, and debugging services for organizations of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can help you design and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates onsite and cloud-based resources into a cohesive information management system. To learn more, visit SharePoint 2019 Server configuration and development consulting.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a disaster recovery software suite that uses failover storage clustering with replication to provide fast, zero RPO disaster recovery (DR) between sites located up to 185 miles (300km) apart from each other. Progent offers access to a certified NetApp MetroCluster expert who can assist your business to plan, deploy, administer, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that meets your functional needs and IT budget. Progent can make sure you follow leading practices for configuring your MetroCluster solution by providing help with tasks like assigning shelf IDs, determining plexes layout, provisioning volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your disaster recovery solution to prove adherence with information assurance standards and regulatory requirements.

CISM-certified Cybersecurity Management Consultants
Progent can provide the expertise of CISM Certified network security management experts. The Certified Information Security Manager (CISM) organization defines the core capabilities and global standards of skill that IT security professionals are required to learn. CISM provides business management the confidence that those who have qualified for their CISM certification have the experience and capability to provide effective security management and consulting consulting.

Dynamics GP Migration and Integration Consulting Services
Progent has supported Microsoft Dynamics GP and Great Plains software for almost 20 years and Progent has delivered integration, software development, training, and debugging since the product's original release. Progent offers advanced support for upgrading out of date Dynamics GP/Great Plains ERP systems. Progent can help your business to design, validate, and carry out an efficient upgrade from a an outdated release to the latest edition of Microsoft Dynamics GP. Learn about Progent's Dynamics GP upgrade and system integration consulting.

Cisco Firepower Series Firewalls Integration Expertise
Cisco's Firepower NGFWs Firewalls deliver a major performance boost compared to Cisco's popular ASA 5500-X security appliances and offer unified control of modern security features like application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco-certified CCIE-certified firewall experts can help your organization to design and execute a smooth migration to Firepower firewalls from legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's security services to create and centrally manage IT environments that span local offices, data centers, private clouds and public clouds. For details about Cisco's Firepower family of NGFWs Firewalls, see Cisco Firepower Series firewalls integration expertise.

Duo MFA two-factor Authentication Services for Access Security
Progent's Duo MFA managed services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured application and enter your password you are requested to verify who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used as this second form of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To find out more about Duo identity validation services, go to Duo MFA two-factor authentication services for access security.

Catalyst 9100 Line of Wireless APs Expertise
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and 6E Wireless Access Point experts offer economical online and onsite help for Catalyst Wi-Fi 6 and 6E wireless APs. For details about Progent's consulting services for Cisco's Catalyst 9100 Series Wi-Fi 6 and 6E 802.11ax Access Points, see Cisco Catalyst 9100 Wi-Fi 6 and 6E 802.11ax APs system planning, deployment, and management services.

Virtualization Support
Virtual compute, storage and networking techniques enable IT organizations to optimize resource utilization, simplify network administration, and improve application continuity and data protection. operate several virtual machines on one physical processor. Typical usage scenarios for virtualization are hardware consolidation, inexpensive hosts for applications that require older operating systems, and affordable quarantining of software programming or pilot environments from production ones. Progent's virtual server engineers offer Microsoft Windows 2022 Hyper-V Virtualization solutions, Windows 2019 Hyper-V Virtual Server expertise, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtualization consulting services, VMware vSphere planning and deployment, VMware NSX network virtualization architecture and integration, and Citrix XenServer virtual server support. Progent can install virtual machines to maximize performance, fault tolerance and ease of administration while simultaneously cutting expenses; suggest and validate business recovery plans that minimize downtown in the event of a major failure; and deliver ongoing support, repair, and consulting assistance as computer technology evolves.

Progent's Cloud Integration Services for Windows 2012 R2 Server Essentials
Microsoft Windows Server Essentials is an affordable, entry-level platform that allows small businesses to transition from the traditional stand-alone on-premises datacenter to the contemporary hybrid networking paradigm that combines both local and virtualized cloud-based resources. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consulting experts offer budget-friendly remote guidance and troubleshooting support to assist you maintain your Windows Server Essentials deployment. After releasing Windows Server 2012-R2 Essentials, Microsoft brought out Windows Server 2016 Essentials and then Windows Server 2019 Essentials. These newer versions improved Azure cloud integration but eventually deprecated the pivotal Administrative Dashboard from the Essentials Experience Role. The result was that all management and setup must be performed by hand. This also removes the client backup and remote web access features. Microsoft recommends that small businesses using Windows Server Essentials transition to Microsoft 365. Progent's Microsoft Azure cloud integration experts can help you plan and implement a cost-effective migration from any release of Windows Essentials to Microsoft 365.

SharePoint Support
Progent's Microsoft-authorized SharePoint Server developers offer SharePoint Server 2019 planning assistance, Microsoft SharePoint Server 2016 application development, Microsoft SharePoint Server 2013 upgrade planning, and SharePoint Server 2010 migration. Progent can assist you to evaluate the economic case for implementing the latest version of Microsoft SharePoint Server, consult with you on the appropriate edition of SharePoint Portal Server for your application, offer configuration and deployment services, assist you to install Microsoft SQL Server as a supporting database manager, improve your network integrity, integrate your standard and custom application software to work with Microsoft SharePoint Server, design a comprehensive security plan that includes portal technology, and deliver troubleshooting and Help Desk Call Center support.

Migration Consulting for Lync Server 2013
Microsoft Lync 2013, rebranded Skype for Business Server, is a self-hosted platform that allows organizations of any size to build a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with instant messaging (IM), presence, audio/video and web meetings with application sharing and whiteboard, and both IP and PSTN telephony enabled for a broad assortment of stationary PCs and mobile devices. Progent's certified Lync 2013 experts can help your company to maintain your legacy Lync deployment or plan and carry out a cost-effective upgrade to a more current system by offering Microsoft Skype for Business expertise. Progent can also help you build a hybrid cloud solution that integrates on-prem Microsoft Skype for Business with Skype for Business Online or with Teams cloud platforms.

Microsoft Windows 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Hyper-V 2016 incorporates core technologies initially designed for and proven on Microsoft Azure, among the world's largest public clouds. This pedigree significantly improves the suitability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by improving security, availability, expandability, manageability, dependability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V consulting team can help you to evaluate the benefits of Hyper-V 2016 for your business, set up test systems to verify the ability of Hyper-V 2016 to run your critical applications, plan an efficient network architecture for a cloud-based or hybrid installation, create and execute a smooth migration strategy, educate your IT management and support personnel, and provide ongoing consulting and debugging services to make sure that your Hyper-V 2016 solution gives you maximum business value.

Talk to a Progent Network Consultant
To see how you can get in touch with a Progent computer consultant for online or onsite help, phone 1-800-993-9400 or go to Remote Network Support.



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    Progent's Ekahau-certified Wi-Fi experts can assist you to design, install, enhance, manage and debug a Wi-Fi solution customized for your building. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning and Ekahau Sidekick for onsite RF signal analysis.

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    Technical Support Firm Microsoft Exchange Upgrade

    Progent's Microsoft-certified consultants have 20 years of background providing e-mail and integrated email/telephony solutions for companies. Progent provides economical Microsoft Exchange 2007 Server consulting services to enhance email security and virus protection, achieve fault tolerant email, and facilitate remote and mobile email connectivity. Progent's Microsoft Exchange help and support services can aid you in designing and implementing a Microsoft Exchange update or a migration from a legacy SMPT system or older Microsoft Exchange software such as Exchange 5.5 to Microsoft Exchange Server 2010.

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    Progent's pricing policy is to bill for phone service and on-premises help by the minute. As a result, you are billed only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during regular working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.

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    Progent's Technical Response Center offers national remote support for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Certified service experts offer telephone help and online secure computer connection to isolate and resolve network problems rapidly and economically. The scope of technical expertise represented by Progent's team of country-wide service engineers makes it possible to escalate even the most difficult network issues to appropriate experts as needed.

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