For small company networks located within the state of Arkansas, Progent's Microsoft and Cisco qualified technicians can provide online assistance and troubleshooting to resolve your network troubles fast and affordably. Progent has acquired world-class skills, sophisticated utilities, and support databases to troubleshoot and resolve computer network problems while avoiding the high cost and time delays associated with onsite service calls.

If your Arkansas business is situated beyond the larger urban areas such as Little Rock, Fort Smith, or Fayetteville, your local computer network support options may be limited in technical expertise, or not available during urgent situations. This can result in a computer network that is unusable or causing wasted time due to technical problems going unresolved for too long. Progentís staff of expert network professionals average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a diverse range of customers. This means you obtain not only the technical know how needed for the task, but an expert with field proven methods for applying those skills to assist with excellent network solutions.

Simple Engagement and Billing Model
Progent has made it simple to be a customer. Progent requests no complicated contracts, no minimum commitment, no retainers, and no minimum job fee for services delivered during regular working hours. All support time is fully documented and invoiced to the actual minutes utilized. By-the-minute billing avoids scenarios in which clients are charged big dollars for quick repairs. Your company is charged only for the services you are provided.

Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to plan and implement a Wi-Fi wireless network customized for your facilities, providing you a WLAN that has the coverage, performance, capacity, QoS, data protection, and hand-off capability your business requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed on-premises service. Progentís onsite survey features physical walkthroughs, spectrum and data protection assessment of your existing wireless network, analysis of your site's layout, measuring for radio frequency contention, signal propagation modeling, selection of the best placement for client-requested Wireless Access Points such as Cisco Aironet access points, Meraki cloud-managed APs and Apple AirPort equipment, and a detailed report defining a new wireless network.

Online Support for Windows Server 2008 R2
Windows Server 2008 R2 represents a major step forward in making IT systems more secure and available, easier to virtualize and administer, more expandable, and able to offer an improved environment for web publishing. Progent's Microsoft Gold-certified Windows Server 2008 engineers can provide expert, affordable remote support to help your company get the most from the enhancements built into Microsoft Windows Server 2008 R2 by providing Microsoft-certified consulting, troubleshooting, training, administration, monitoring, and security expertise.

Planning and Support Services for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can assist organizations of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage, and libraries; design, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help your business to upgrade from a legacy release of SCVMM or from another management system, and Progent can assist you to optimize and troubleshoot your existing SCVMM ecosystem to make sure you get the highest possible business value. Progent also offers SCVMM 2016 migration consulting to assist your organization to plan and execute an efficient migration from Virtual Machine Manager 2012 to SCVMM 2016 in order to benefit from stronger security features, high availability VMM storage options, and other enhancements.

MySQL Database Application Programming and DBA Support
Progent's certified MySQL database management experts offer a range of economical support services to assist companies to maximize the business benefit of MySQL technology. Support services available from Progent for MySQL systems include database administration services, application programming, and database migration help.

ZENO Monitoring and Management for IP-based Resources
ZENO is Progentís monitoring and reporting subscription service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of all critical IP-based assets that constitute your IT environment. When ZENO uncovers a problem, an alert is sent automatically to your designated IT management staff and your assigned Progent consultant so any potential problems can be addressed before they can disrupt or take down network.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification awarded only to the highest class of businesses that operate closely with Microsoft, have demonstrated advanced IT expertise, and have confirmed client references. Microsoft Gold Certified Partners are required to maintain large staffs of Information Technology professionals who have completed extensive certification testing. Microsoft Gold Certified Partners are provided access to special support and training programs from Microsoft and early exposure to beta software for training and study purposes.

CRISC IT Risk Mitigation Specialists
The Certified in Risk and Information Systems Control (CRISC) certification program was established by ISACA to verify an IT professional's ability to design, implement, and support information system controls to reduce network risk. Progent offers the services of a CRISC-certified consultant to help your company to create and carry out a business continuity strategy based on industry best practices identified by CRISC and crafted to align with your company's risk appetite, business goals, and budgetary guidelines.

SQL Server Software Development
Progent's certified SQL Server application developers can help with the entire lifecycle of creating and maintaining SQL Server-powered applications. Progent follows industry best practices using Microsoft's MSF Framework to develop expandable, easy-to-manage custom software applications and to finish application projects on schedule and on budget. Software development expertise available from Progent for Microsoft SQL Server applications includes specification of features and scope, database modeling, normalization, data migration, T-SQL coding, software installation, storage management, tuning, backup and restoration, partitioning, synchronization, security, and fault tolerance.

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was established in 1999 to validate the skill of IT security experts. GIAC accreditations are recognized by businesses and institutions throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer expertise with all of the network security disciplines covered within the GIAC accreditation including evaluating network security mechanisms, security incident management and response, traffic analysis, web services security and SIEM solutions for compliance with regulatory mandates for reporting incidents.

Microsoft Azure Integration Consulting
Progent's Azure cloud integration experts can help you with every phase of Azure cloud integration such as needs definition, readiness evaluation, solution design, pre-production testing, implementation, centralized management, performance optimization, license management, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can assist you to configure and debug firewall appliances and VPN connections so your users can securely connect to Azure-based resources, and Progent's Microsoft-certified consultants can help you integrate critical Microsoft platforms to run in the cloud including Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist you to set up a hybrid environment that seamlessly integrates on-premises datacenters with Azure resources.

Microsoft Office 365 Exchange Online Integration with On-premises Exchange
Microsoft supports transparent hybrid environments that integrate Office 365 and on-premises Exchange deployments. This permits you to have specific mailboxes hosted at your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consultants can help your organization with any facet of designing, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange specialists can provide occasional expertise to help you through challenging technical issues and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is carried out on schedule and within budget. For more information about Progent's consulting support for hybrid Office 365 and on-premises Exchange systems, go to Office 365 integration with on-premises Exchange.

Contact a Progent Computer Support Expert
To see how you can access a Progent computer consultant for online or on-premises expertise in , phone 1-800-993-9400 or go to Remote Computer Help.

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