Arkansas Network Support Services

If your Arkansas organization is located outside of the larger metro areas such as Little Rock, Fort Smith, or Fayetteville, your nearby computer support options may be limited in technical expertise, or unavailable during urgent situations. This can result in a office network that is unpredictable or causing wasted time due to technical problems continuing for too long. Progent’s staff of seasoned network consultants average more than 12 years of real-world computer industry experience, in the trenches of IT support, performing a large variety of technical tasks for a extensive range of customers. This means you obtain not only the technical competency needed for the job, but a consultant with field proven methods for applying that expertise to deliver excellent network solutions.

Help with Selecting an ISP and an Internet Connection Plan
Progent can provide the cost-effective services of online Internet connectivity consultants to assist your organization to evaluate or enhance your Internet services so your Internet connectivity solution aligns with your business needs. Services provided by Progent include assessment of your current bandwidth utilization, vendor and service plan analysis and selection, network provisioning, and managing a seamless switchover to a new carrier and/or service plan. Provisioning can include optimizing existing routers and configuring additional ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent’s elite team of Cisco Certified Internetwork Expert (CCIE) network engineers have earned an accreditation reserved for the most accomplished specialists for designing, configuring, implementing, and troubleshooting a wide range of Cisco networking and connectivity solutions. There are only about seven thousand CCIE’s worldwide, and attaining this distinction involves comprehensive proof of networking skills through written exams and hands-on demonstrations to make sure that CCIE’s know how to apply knowledge to practical situations. CCIE’s have a base knowledge of core networking concepts and protocols that allow for quickly crafting multi-vendor solutions.

Temporary Chief Information Officer Services
Progent can provide businesses with an information management expert who can act as a part-time CIO. This veteran technology officer can offer long-term direction to assist your company to deploy appropriate IT products to enhance business operations so they align more closely with your corporate objectives. Your company can develop and install a well thought out IT strategy without absorbing the cost of a full-time senior IT executive. Key services Progent's temporary Chief Information Officer can perform include strategic planning, establishing technology budgets, creating and tracking models for TCO and ROI, reengineering business processes, reviewing contracts with suppliers, defining security policies, business impact analysis, automating network administration, computer desktop support solutions, software revision control, and disaster recovery preparedness.

Remote Support for Windows and Cisco-based Networking Environments
Progent’s Technical Response Center provides expert online support for Microsoft and Cisco-based systems anywhere in the U.S. Progent's certified professionals have the knowledge and experience to assist you to troubleshoot and solve difficult network problems quickly and affordably. The scope of technical expertise represented by Progent's staff of engineers makes it possible to escalate even the most challenging issues to appropriate specialists as required. Whether you require occasional phone support and online repair or ongoing access to a Helpdesk Call Center, Progent's consultants can provide your company with enterprise-level expertise without the cost and management hassle of maintaining a big in-house IT group.

Private Cloud Hosting Services
Progent's Private Cloud Hosting service offers proven virtualization platforms, a world-class datacenter facility, and the support experience of Progent's Microsoft Gold Certified engineering team to provide small companies a complete network outsourcing solution that improves network reliability and security, reduces administrative hassle, and saves money. With Progent's Private Cloud Hosting model, the customer owns the data, the operating systems, and the applications. Because the environment is virtualized, it can be moved instantly to a new hardware environment without lengthy and risky reinstallation and configuration. With Private Cloud hosting, your network is not held hostage to a single hosting service.

Business Intelligence Reporting Consulting and Troubleshooting
Progent’s BI reporting consultants offer remote and on premises expertise to help your organization with any aspect of business intelligence reporting ranging from troubleshooting or enhancing applications to designing and implementing an advanced BI environment. Progent's management reporting consultants can assist your company to support your existing BI system, help you to migrate reports from a discontinued reporting product to a current one, and provide custom online training tailored to your individual needs. Progent’s business reporting and analytics professionals offer experience in the leading BI reporting and visualization tools including Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot, Power Query and Power View, and Report Designer.

Microsoft Office Access Software Programming
Progent's Microsoft Access developers and consultants can provide cost-effective online support for all releases of Microsoft Office Access including Access desktop and Access Web App and offers advanced help for Access application programming, database conversion, performance optimization, BI reporting, and troubleshooting. Progent also offers tailored webinar training for Office Access programming and DBA services.

Remote Server Monitoring with Microsoft System Center Operations Manager
Progent offers a range of network maintenance packages built on System Center Operations Manager. Progent's remote, 24x7 network monitoring makes your server support proactive rather than reactive. By anticipating emerging problems before they cause system disruptions, Progent's server monitoring can keep your network environment free of stressful and expensive service interruptions.

Exchange 2013 Upgrade Consulting
Progent offers comprehensive Microsoft Exchange 2013 migration support services such as cost/benefit evaluation, end-to-end project management services, site analysis, cost estimates of all new software licenses and hardware required, preparing your Active Directory (AD) forest and its domains for optimal operation with your Exchange 2013 solution, designing Database Availability Groups that deliver maximum availability to your Exchange mailboxes, system verification at a customer's site or at Progent's test lab, managing temporary coexistence between Exchange Server 2013 and previous editions of Exchange, installation of the new system, decommissioning the old system, and training for client's support group and users.

Spam and Virus Filtering and Email Encryption
Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall.

Mac Support
Progent's consultants for Apple Mac technology can provide Apple Mac users a range of technical services including desktop support, assistance with Mac OS X applications, security and connectivity consulting, incorporation with Windows networks, and one-on-one training. For business systems based exclusively on Apple Mac OS X or for networks incorporating a mix of Mac OS X, Linux, and Windows powered servers and desktops, Progent has the background and depth to handle the complexity of architecting, setting up and managing a network infrastructure that is stable, secure, efficient, and aligned with your business needs.

Progent's Consulting and Training Services for Office Desktop and Office 365
Progent's Office and Office 365 experts can help companies to integrate Microsoft Office desktop and Microsoft Office 365 applications such as Excel, Office Word, PowerPoint, Outlook, Access, Visio and Publisher into a cohesive productivity solution that provides quick ROI and promotes improved business results. Progent can help you to integrate Microsoft Office or Office 365 apps with one another and with additional key Microsoft technologies including SharePoint, Exchange Server and Microsoft SQL Server. Progent can also assist you resolve compatibility problems with various releases of Microsoft Office and offers customized online Office and Office 365 training to individual users or groups.

Get in Touch with a Progent Network Support Expert
To see how you can contact a Progent network support expert for remote or onsite assistance in , phone 1-800-993-9400 or go to Remote Computer Support.