For small business computer networks located anywhere in the state of Arkansas, Progent's Microsoft and Cisco certified engineers can provide online support and troubleshooting to repair your network systems troubles quickly and cost effectively. Progent has developed top-notch skills, advanced software tools, and support databases to diagnose and resolve network problems while avoiding the expense and delays associated with on-site technical service dispatches.

If your Arkansas company is situated beyond the larger urban areas such as Little Rock, Fort Smith, or Fayetteville, your nearby network systems support options may be limited in skills, or not available during an emergency. This results in a network that is unstable or causing productivity loss due to technical problems going unresolved for too long. Progent’s group of seasoned network consultants average more than twelve years of real-world industry experience, in the trenches of network systems support, performing a broad range of technical projects for a extensive range of customers. This means you get not just the technical competency needed for the job, but a consultant with demonstrated methods for applying those skills to provide cost effective network solutions.

High-level Project Management Experts
For enterprise clients looking for high-level project management assistance, Progent can provide access to veteran IT experts with decades of background in technology management, program development, and process design for organizations from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management expertise to assist businesses to follow best practices to make sure development or deployment projects are completed on time and on budget.

Online Consulting for Microsoft Windows Server 2008 R2
Windows Server 2008 R2 represents an important advance in making information systems more secure and fault tolerant, simpler to virtualize and manage, faster, and able to provide a better platform for web publishing. Progent's Microsoft-certified Windows 2008 engineers can deliver advanced, affordable remote support to assist your company benefit fully from the enhancements built into Microsoft Windows Server 2008 R2 by delivering consulting, tech support, education, management, monitoring, and security engineering services.

Easy Engagement and Billing Model
Progent has made it simple to be a customer. Progent requires no complex contracts, no minimum commitment, no retainer fees, and no minimum support time for services performed during regular business hours. All support time is documented in detail and billed to the actual minutes utilized. By-the-minute invoicing avoids scenarios in which customers are charged big bucks for quick repairs. Your company is billed exclusively for the support you are provided.

Virtual Training for Desktop Applications
Progent provides online virtual learning for an array of client programs and environments including Office Excel, Word, PowerPoint, Visio, Acrobat Writer, Adobe Photoshop, Crystal Reports, and Microsoft Windows 7 and Windows 8. Webinar-based learning provides all the benefits of traditional classroom seminars, including immediate interaction between students and trainers, but eliminates the costs of transportation and the challenge of attempting to accommodate the schedules of multiple students.

Eliminate Reliance on Freelance Consultants
By creating a partnership with a full-service network consulting and support firm like Progent rather than with a freelance consultant, your company is ensured timely access to capable professionals when you need them. You do not have to be concerned that sickness, training, time off, or conflicting priorities with different customers will cause you to be without support during a crisis.

In-depth Expertise in Microsoft's Leading Server Solutions
Progent provides broad experience with Microsoft’s leading server platforms. Progent offers Windows Server 2012 R2 consulting and support, Microsoft Windows Server 2008 R2 engineering services, Windows Server 2003 assistance, Microsoft Windows 2000 upgrade support, Exchange Server 2013 consulting services, Microsoft Exchange 2010 planning, Exchange Server 2007 professional help, and Microsoft SQL Server professional help.

Complete Documentation of Services
Progent provides complete and meaningful reports of all support activity to make sure customers do not feel “captive” to their support organization. Progent sends email accounts of support activity shortly after completion of each support interaction, and also sends a hard copy along with monthly billings. Comprehensive network service reporting makes it less disruptive for clients to move to a different support provider or assume increased service responsibilities internally. Good support documentation also give management the visibility needed to assess the quality of support services and produce better informed IT budgets.

Security Vulnerability Evaluation for Small and Mid-size Businesses
Progent has put together two ultra-affordable service bundles intended to allow small companies to get an impartial security evaluation from a certified security engineer. With Progent's External Security Inventory Scan, a security engineer runs an extensive examination of your IT infrastructure from outside your firewalled perimeter to determine possible risks in the security profile you expose to the outside world. With Progent's Internal Security Inventory Scan, a security expert runs a system scan from an authorized computer inside your company firewall to evaluate vulnerabilities to inside threats. Both security inventory services are configured and run from a protected external site.

Data Backup/Restore Consulting Services
Progent's backup engineers can provide consulting support for a wide array of products and services that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux physical and virtual servers and workstations as well as notebooks and smartphones. Progent can provide help for all major data protection products such as Acronis, Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, MozyPro, Retrospect for Macintosh, Apple Time Machine, vSphere Data Protection, and Oracle Solaris FLARs. Progent's consultants can assist your company to deploy, enhance, or maintain data backup solutions for a variety of topologies such as on-premise, remote, cloud-based, or a mix.

MS Dynamics GP Programming and Support
Progent can provide a Microsoft Dynamics GP (Great Plains) technical expert to help you to maintain and improve your Microsoft Dynamics GP-based management information system. Progent can also help you to architect and deploy a smooth Microsoft Dynamics GP migration from an older accounting package so that you retain your data, enhance your security, extend your financial reporting and analytics, leverage Microsoft Office support, and eliminate business disruption by architecting and completing an efficient migration strategy.

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