For small business network systems located anywhere in the state of Arizona, Progent's Microsoft certified consultants can provide remote phone support and troubleshooting to repair your computer system problems quickly and cost effectively. Progent has developed enterprise-level skills, advanced software tools, and support databases to troubleshoot and fix IT problems without the expense and delays normally associated with on-site service dispatches. If your Arizona organization is situated beyond the larger metropolitan areas such as Phoenix, Tucson, Mesa, or Glendale, your local network support options may be limited in technical capability, or not available during an emergency. This results in a computer network that is unstable or causing wasted time due to technical issues persisting for too long. Progent's group of seasoned network engineers average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a varied range of clients. This means you get not only the technical competency needed for the job, but a professional with demonstrated methods for applying those skills to deliver affordable network solutions.

Business Intelligence Reporting Consulting and Troubleshooting
Progentís BI reporting experts can provide online and on premises consulting to assist you with any phase of business intelligence (BI) reporting ranging from troubleshooting or modernizing reports to designing and implementing a comprehensive business intelligence environment. Progent's BI consultants can assist your company to support your existing reporting system, assist you to migrate reports and databases from a legacy reporting platform to a modern solution, and deliver custom online mentoring to meet your individual requirements. Progentís business reporting professionals can provide experience in the leading BI reporting and visualization platforms including the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot and Power View, Report Designer and Report Builder.

Duo MFA two-factor Authentication Services for Access Security
Progent's Duo MFA service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and enter your password you are asked to confirm your identity on a unit that only you have and that uses a different network channel. A broad range of devices can be used as this second means of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You may register several validation devices. For more information about ProSight Duo two-factor identity validation services, visit ProSight Duo MFA two-factor authentication (2FA) services for access security.

Ekahau-certified Wi-Fi Site Planning Experts
Progent's Ekahau-certified Wi-Fi network design consultants can assist your business to plan, implement, enhance, manage and troubleshoot a Wi-Fi solution optimized for your building. Progent offers online or on-premises support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF measurement, Ekahau Analyzer for resolving RF signal problems, Ekahau Insights for tracking the health of multiple Wi-Fi sites, and Ekahau Capture to capture Wi-Fi radio packets with the Ekahau Sidekick in order to help wireless experts to diagnose complicated Wi-Fi network issues.

SQL Server 2017 Migration Consulting
Progent's Microsoft-certified SQL Server 2017 experts can help your business to evaluate the business advantages of upgrading to SQL Server 2017 and can help your organization to design and implement a cost-effective migration of your current SQL Server environment to any deployment model including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts offer online or onsite support ranging from on-demand architecture assessment or troubleshooting to end-to-end project management and co-management to ensure your SQL Server 2017 initiative is successfully completed on schedule and on budget. Also, Progent's SQL Server 2019 integration experts can help you to migrate smoothly from SQL Server 2017 to a more modern release of SQL Server. To find out more, refer to SQL Server 2017 migration expertise.

Solutions for Managing the Remote Endpoints of Your At-Home Workers
Progent can help small and mid-size organizations to install centralized remote endpoint management and monitoring tools for maintaining endpoint devices operated by an offsite workforce. To find out about how Progent's consultants can assist your organization to manage and monitor the remote endpoints of your at-home workers, refer to consulting for managing and monitoring the endpoints of your at-home workers.

Unified CM and Cisco Unified CM Express Consulting
Cisco Unified Communications Manager, originally known as CallManager, is the heart of Cisco's collaboration platform. Unified CM and Cisco Unified Communications Manager Express (CME) offer a modern IP-PBX solution by integrating closely with applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent's Cisco-certified CUCM experts can assist with any aspect of Unified CM support and debugging in areas that include integrating VoIP phones and video phones, reviewing dial plans, setting up SIP trunks and CUBE internetworking, installing ISR routers with CUBE support, designing Cisco UCS server failover solutions for high availability, and integration with Microsoft Exchange Server and Skype for Business.

Rapid and Affordable .NET Application Development
Progent's software experts have worked for two decades with .NET tools and the Visual Studio development system and are able to create or modernize .NET applications rapidly and at low cost. For details about the benefits of Progent's .NET software development expertise, refer to Progent's rapid and low-cost .NET software development services.

ProSight WAN Watch Infrastructure Management
ProSight WAN Watch infrastructure management service makes it simple and inexpensive for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance issues. Read more about Progent's entire ProSight series of value-priced managed services for small and medium-size businesses.

Microsoft 365 Integration with On-premises Exchange
Microsoft has made a strong effort to enable seamless hybrid ecosystems that combine Office 365 Exchange Online and on-premises installations of Exchange. This permits you to have certain Exchange mailboxes hosted on your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can help you with any facet of planning, integrating and troubleshooting your hybrid Office 365 network. Progent's Exchange consultants can provide as-needed support to help you resolve challenging technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is completed on time and within budget. To find out more about Progent's consulting expertise for integrating Office 365 and on-premises Exchange systems, visit Office 365 integration with on-premises Exchange.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to specify, automate and test a consistent workflow for restoring services quickly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports transparent testing for disaster recovery, updates and patches and can produce reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and administer a DR system based on VMware SRM.

VMware NSX Virtual Networking
VMware's NSX virtual network technology allows you to create entire networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high level of automation regardless of the physical components making up the underlying IP network. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also permits transparent testing for site recovery, updates and patches and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the entire logical network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help your organization to plan, deploy, test and manage a DR system powered by VMware SRM and VMware NSX.

Help Desk Co-management Services
Progent's Shared Help Desk service permits your IT group to divide activity for Service Desk support seamlessly between your in-house support resources and Progent's nationwide roster of certified IT support engineers and subject matter experts. Progent's Co-managed Service Desk is a joint IT service system based on ConnectWise Manage, the leading PSA platform for administering IT support requests, issuing trouble tickets, assigning ownership, monitoring progress, and producing management reports. The cost for Level 1 support for Progent's Shared Help Desk service is typically less than $18 per user per month. To learn more, visit Progentís shared Help Desk services.

Online Call Center Services for Small Organizations
Progent's Standard Help Desk Services offer an end-to-end solution that manages all facets of remote desktop support from service requests through ticketing, managing ownership, screen sharing, progress tracking, problem solving, and and reporting. Designed for smaller companies with few in-house service technicians for desktop issues, Progent's Help Desk Services provide remote support at a significant discount off Progent's normal Level 1 desktop troubleshooting rates. Progent can also provide rapid on-demand escalation to subject matter experts to resolve complex problems. To learn more, visit Progentís online Call Center services for small businesses.

ProSight Managed Services for Network Management
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and mid-size businesses to utilize the same advanced technology used by some of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, update management, automated backup and disaster recovery, network infrastructure health monitoring, private cloud hosting, and network documentation management. To read Progent's white paper about the benefits of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

Get in Touch with a Progent Network Consultant
To learn how you can contact a Progent network consultant for remote or onsite expertise, phone 1-800-993-9400 or go to Remote Network Support.



An index of content::

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