If yourArizonasmall business is situated outside of the larger urban areas such asPhoenix, Tucson, Mesa, or Glendale, your nearby computer support options may be limited in technical expertise, or not available during a crisis. This can result in a office network that is unusable or causing wasted time due to technical problems persisting for too long. Progent's team of network consultants average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a wide range of technical projects for a varied range of customers. This means you obtain not only the technical expertise needed for the task, but a professional with proven methods for applying those skills to assist with cost effective network solutions.
Remote Technical Support for Windows and Cisco-based Network Environments
Progentís Technical Response Center provides world-class online technical support for Microsoft and Cisco-based environments anywhere in the United States. Progent's certified professionals have the experience to assist you to troubleshoot and solve difficult network problems quickly and affordably. The scope of technical expertise represented by Progent's staff of consultants allows them to escalate even the most difficult problems to the right subject matter experts as required. Whether you need occasional phone support and online repair or continuing access to a Helpdesk Technical Response Center, Progent's experts can provide your organization with enterprise-level expertise without the high cost and management hassle of maintaining a big in-house IT organization.
Dynamics GP Upgrade and System Integration Consulting Services
Progent has supported Microsoft Dynamics GP and Great Plains software for almost two decades and Progent has delivered system integration, customization, training, and troubleshooting since the product's original release. Progent offers top-tier support for updating out of date Dynamics GP deployments. Progent can help your business to plan, validate, and carry out an efficient upgrade from a an outdated version of GP to the latest edition of Dynamics GP. Find out about Progent's Dynamics GP upgrade and system integration consulting.
Windows 8.1 Administration and Troubleshooting and Migration
Progent's certified Windows 8.1 consulting experts can deliver a range of network consulting services to assist organizations of any size to support, manage, and repair environments that include workstations, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 migration help and Windows 11 deployment help.
Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultants offer expert online consulting support to assist organizations of any size to connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective hybrid environments that support Windows and Linux operating systems and apps in hybrid architectures that combine on-premises resources as well as public cloud services. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Microsoft 365 integration solutions with on-premises Exchange and Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting.
Apple iPhone Integration and Management
Progent's iPhone and iPad integration consultants can provide cost-effective remote assistance to assist your business to design, configure, and troubleshoot any facet of your iPhone and Windows integration solution and is available for short-term jobs to help you get past specific technical roadblocks or long-term engagements to help you complete large-scale projects on time and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you create or maintain a resilient, secure and scalable infrastructure that aligns with your mode of computing. Progent also offers online or onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, team-oriented environment that optimizes the business value of your information system.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability either to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Part-time Chief Information Officer Services
Progent can supply businesses with an information management professional who can function as a temporary or part-time CIO. This experienced IT executive can provide long-term direction to help you to deploy appropriate IT products to improve business processes so they align more closely with your business objectives. Your business can develop and implement a well conceived IT strategy without incurring the expense of a full-time senior IT executive. Key tasks Progent's temporary CIO can carry out include strategic planning, rationalizing IT budgets, creating and tracking models for Return on Investment, optimizing business processes, negotiating contracts with suppliers, establishing security policies, business impact analysis, streamlining network administration, patch management, network asset documentation management, and disaster recovery/business continuity planning.
Microsoft Desktop Virtualization Support Services
Microsoft's virtual desktop solutions lower the work required for IT managers to deploy applications so that they are consistent across an entire user base, provide the ability to control access to critical data, and enable fast installation of additional or upgraded workstations. With Microsoft Windows Server 2016, the Terminal Services utility has been revamped and named Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) behind RDS streamlines desktop access, enhances responsiveness, strengthens security, centralizes management, and offers an almost transparent client environment. Progent's Windows Server 2016 engineers can help your company to evaluate the business benefits of Microsoft's virtual desktop solutions, configure pilot and production environments, improve your system architecture to accommodate virtualized desktops effectively, assess and remediate security problems, and train your network administrators to utilize best practices to achieve a fast ROI from client virtualization.
ProSight WAN Watch Network Infrastructure Monitoring and Management
Progentís ProSight WAN Watch network infrastructure monitoring and management service makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance problems. Learn more about Progent's entire ProSight family of low-cost network management outsourcing services for small and mid-size organizations.
Cisco WiFi Controller Integration and Support Consultants
Cisco's Catalyst family of Wi-Fi controllers simplify the administration of Wi-Fi networks by unifying the configuration and management of wireless access points, tuning Wi-Fi throughput by limiting the impact of radio frequency congestion, improving Wi-Fi availability with rapid auto-failover, and hardening data security by identifying cyber threats and analyzing network traffic according to user class and locale. Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controller appliances to manage wireless LANs of any size. Progent can help you to administer and troubleshoot your current Cisco-based Wi-Fi solution or carry out an efficient upgrade to Cisco's modern Wi-Fi controller technology. For details, visit Cisco Catalyst Wi-Fi controller consulting services.
VMware NSX Virtual Networking
VMware's NSX virtual network technology allows you to build complete logical networks in software. NSX permits virtual networks to be provisioned in minutes and administered with a high degree of automation regardless of the physical components used by the basic IP network. VMware Site Recovery Manager (SRM) allows automated disaster recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove DR compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly recover the entire logical network topology at the recovery site. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist you to plan, deploy, test and manage a DR system powered by VMware Site Recovery Manager and VMware NSX.
Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified information technology experts offer Windows Server 2016 integration consulting to assist organizations of any size to plan and carry out a smooth deployment of Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid model. Progent can help your company to evaluate the benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain failover clusters. Also, Progent's Windows Server 2022 migration consultants and Microsoft Windows Server 2019 migration consultants can assist you to design and carry out an efficient upgrade from Windows Server 2016 to a newer release of Microsoft Windows Server.
CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified cybersecurity consultants can assist organizations of all sizes with any facet of IT security. Progent can create cost-effective security solutions that guard a small business from modern threats or Progent can plan, configure, and manage an end-to-end security strategy for hybrid enterprise networks that support onsite, online, and mobile users sharing network resources distributed across multiple physical sites and various clouds.
Talk to a Progent Computer Support Expert
To see how you can get in touch with a Progent computer support expert for online or onsite support, call