Eliminate Dependence on an Individual Freelance Consultant
By developing a partnership with a full-service network support company such as Progent rather than with a freelance consultant, your company is ensured fast access to knowledgeable professionals whenever you need them. You do not have to be concerned that sickness, classes, time off, or conflicting jobs with other customers will cause you to be without support during a crisis.
Simple Sign-on and Billing Model
Progent's easy per-minute billing policy requires no complex contracts, retainers or hidden fees. Many competitors have minimum charges or other additional fees that increase support costs. For remote support during normal working hours, you only get billed for the actual time spent resolving your problem. If it only requires ten minutes to resolve your issue, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are charged exclusively for the time when Progent's team member is actually on-site working on your issues. Just Progent's competitive per-minute rate. For emergency same-day on-site service calls, you may be billed for our expert’s travel time, but never an increased emergency rate. Since Progent maintains a large pool of consultants located within the entire service territory, an available consultant is usually near to help. Progent can in addition provide onsite service to the majority of zip codes in the U.S. within 24 hours of receiving a service request. Progent's remote support team has delivered help to small businesses in every state in the U.S (Refer to Progent's nationwide testimonials.)
Disaster Recovery/Business Continuity Planning Support Services
Progent offers advanced online consulting for business continuity planning, validation, and education to assist you to prepare for potential disasters, minimize downtime for your essential IT functions, avoid data loss, and comply with examiners' letters and contractual requirements. Progent's business continuity experts can team with your executive and network administration group to perform risk and business impact evaluation, identify dependencies, identify human and physical resources needed to run your organization, prioritize business-critical network functions and specify acceptable restoration times, select colocation centers, set up safe offsite access capability for crucial employees, plan notification mechanisms and define duties for personnel, write a complete recovery plan, and provide training for key people to execute the business continuity plan. Progent's Windows Server 2019 failover cluster consultants and Windows Server 2016 disaster recovery consultants can help you to create an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's massive Azure public cloud.
ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing service provides complete hosting of a small or mid-size organization's servers in a solution that gives the maximum level of dependability and scalability and is in addition easy to move to another host. Progent's Private Cloud hosting and management options are based on proven virtualization techniques that allow small businesses with mixed- platform IT systems to economize significantly on the costs of capital equipment, system support, and IT administration while achieving enterprise-class reliability and an unprecedented degree of vendor flexibility. Learn about Progent's ProSight family of managed services for small and mid-size businesses.
ProSight IT Asset Management for Network Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out about Progent's ProSight family of managed services for small organizations.
SQL Server 2017 Integration Consulting
Progent's Microsoft-certified SQL Server 2017 experts can assist your business to evaluate the business benefits of upgrading to SQL Server 2017 and can help your organization to plan and implement a smooth migration of your databases and applications to any deployment model including on-premises, cloud-based, or hybrid. Progent's SQL Server experts can provide online or onsite support services ranging from on-demand architecture review or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 project is carried out on schedule and within budget. In addition, Progent's SQL Server 2019 integration consultants can assist you to migrate efficiently from Microsoft SQL Server 2017 to a newer version of SQL Server. For more information, see SQL Server 2017 integration consulting expertise.
Google Android Smartphone Integration and Management
Progent's Android phone integration consultants have extensive experience delivering online and on-premises assistance for organizations of any size who want to integrate Android phones into their IT systems so that mobile clients can work together from virtually anywhere. Progent has the range of know-how to resolve technical issues that involve multiple manufacturers and that represent a mix of older and up-to-date information technology. Progent provides affordable online consulting to assist you with any facet of designing, configuring, managing and maintaining your BYOD solution. Progent can provide as-needed technical support to assist you to handle especially stubborn technical problems, or Progent can provide comprehensive project management support to ensure that you finish strategic network projects on time and within budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and offers expertise with all major operating systems, apps, management utilities and hardware infrastructure. Progent also can provide specialized group or one-on-one training to show you how to manage and operate Android phones securely and productively.
Microsoft 365 Cloud Migration Expertise
Progent offers the services of a Cloud Solutions Architect to help you to plan a smooth migration to Microsoft 365 customized for your IT environment. Prior to presenting this migration project, Progent's cloud consultant will conduct a set of investigative exercises that include running tools such as IdFix, the Exchange Best Practices Analyzer (ExBPA), and specialized scripts for reviewing your AD, messaging, and Mobile Device Management (MDM) environment. Critical information that cannot be found with these techniques will be determined via discussions with your IT staff. Find out more information about Progent's Microsoft 365 cloud integration expertise.
MySQL Application Development and Database Administration Consulting
Progent's MySQL application programmers, database architects, and DBAs can provide affordable online database administration or application development services and can help organizations of any size to configure and manage MySQL within a robust IT environment that provides high levels of speed, expandability, and protection. Progent also has proven skill helping businesses port applications from an Oracle environment to MySQL.
Video Conferencing Consulting Expertise for an At-Home Workforce
Progent can help small and mid-size organizations to set up and debug video conferencing applications to enable their teleworkers to interact safely and effectively with fellow workers and clients. For details about how Progent's experts can help you to install and manage teleconferencing applications for an at-home workforce, see teleconferencing expertise for at-home workers.
Online Help Desk Services for Small Organizations
Progent's Standard Help Desk Services provide a complete solution that manages all facets of remote desktop support from service requests through trouble ticket generation, managing responsibility, remote desktop control, status tracking, problem resolution, and and metrics. Intended for small businesses with few if any in-house supprt personnel for end users, Progent's Help Desk Services offer remote support at a significant savings from Progent's normal desktop support rates. Progent can also provide rapid as-needed escalation to Level 2 and Level 3 consultants to resolve complex problems. For more information, visit Progent’s remote Help Desk services for small organizations.
Microsoft Active Directory (AD) and Microsoft Entra (Formerly Azure Active Directory) Design and Deployment Consulting
Progent can assist you to plan and carry out an efficient migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity services across onsite and cloud assets. For more information, visit Active Directory and Microsoft Entra ID planning and deployment consultants.
Cisco IOS software Update Support
If you includes Cisco routers, you could be running an old version of Cisco IOS, the network OS used in almost every Cisco router and the latest Cisco switches. Cisco frequently provides updates to IOS to fix problems, shore up security vulnerabilities, or improve functionality. However, updating Cisco IOS and other Cisco OS platforms can be a challenge, depending upon your Cisco equipment and your network infrastructure. As an example, there may be limitations of internal Flash storage that could cause a new OS release to operate incorrectly. Progent's Cisco CCIE-certified network engineers offer a broad selection of services related to updating Cisco IOS software or any other Cisco software platform such as IOS XR, CallManager or Unified Communications Manager. Progent's consultants can run audits of your Cisco software, propose appropriate updates, provision Cisco appliances, transfer software images/, activate and verify your new software, tune performance, troubleshoot issues, and train your IT managers how to take advantage of any significant new capabilities.
Microsoft Azure Integration Consulting
Progent's Azure integration consultants can assist you with every phase of Microsoft Azure integration including needs definition, prerequisites assessment, system architecture, pilot testing, deployment, automated administration, performance tuning, software license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can help you to set up and troubleshoot firewall appliances and VPN connections so your users can securely connect to Azure-based resources, and Progent's Microsoft-certified consulting experts can help you set up critical Microsoft platforms to run in the cloud including Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist you to create a hybrid ecosystem that transparently combines on-premises datacenters with Azure services.
Linux Consulting and UNIX/Windows Integration
If your company network combines Linux technology with Windows, Progent can assist you to integrate your servers into a cohesive system that permits all your platforms to coexist peacefully for easy administration, transparent data exchange, high availability, enhanced performance, and tight security. If you are creating Linux applications on a network that incorporates Microsoft-based servers, desktops, and application software, Progent offers comprehensive IT outsourcing that allows you to concentrate on your area of high-value expertise.
Contact a Progent Computer Consultant
To learn how you can access a Progent network support expert for remote or on-premises expertise, phone