Expert Online Troubleshooting for Abilene, Texas Networks from World-class Engineers
Small companies have traditionally been underserved by major IT service firms. Some small companies allow themselves to become excessively reliant on freelance engineers or small support organizations who lack the bandwidth or broad knowledge to respond quickly or effectively to technical emergencies. Other small businesses turn to giant support firms that employ technicians trained to offer by-the-numbers solutions to common issues but who do not have the experience and technical scope to handle the variety of environments and absence of standards that characterizes small business IT networks.
Progent's time-tested methodology for providing low-cost and successful technical support to small businesses has made Progent one of the premiere Microsoft-certified network service firms in the country. Progent has provided online support to small businesses in every state in the U.S. (refer to Progent's customer testimonials).
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to supplement the skills of your internal IT service group. Co-sourcing can cut costs and help meet schedules for big projects such as software development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations.
Progent can also provide the services of certified experts to assist your business to design and implement your cloud strategy.
Main IT Areas Supported by Progent for Businesses in Abilene, Texas
Progent's group of world-class engineers offers help for all aspects of network systems deployed by companies of any size. Areas supported by Progent in and around Abilene include:
Support Delivery Options Available for Abilene, Texas Companies
Progent offers a variety of options for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, hosting, and IT management. Progent's paradigm for providing IT support is built on the Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Service Model promotes rapid support, comprehensive service documentation, dependable follow-through, and tight expense control for a range of IT service delivery alternatives that include remote troubleshooting, in-person help, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist clients to analyze and repair network issues without the expense or time loss of travel for onsite support calls. The background of Progent's network consultants makes it possible to handle the majority of IT issues quickly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup process for new customers to accommodate emergency situations and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security engineers. Learn more information concerning Progent's online computer support services.
- On-site Service
Progent provides onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote support experts to give small and midsize businesses the ideal combination: on-premises service professionals when you need them as well as the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The wait time for in-person service calls is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more details about how to register for Progent's onsite computer support services.
- Help Desk
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues. for more information, see Help Desk Services.
- IT Consulting Services
Progent offers small and midsize companies budget-friendly access to world-class consultants who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network protection engineering, non-stop network engineering, server virtualization solutions, plus configuration, programming and training for small business applications such as financials, ERP and MRP, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as office moves and major system upgrades, longer term initiatives such as business reporting software programming and customization, database software development and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system administration, or emergency services like disaster recovery and virus removal.
- Application Hosting
Progent can host critical business applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with greater degrees of reliability, protection, and recoverability than is feasible using the type of in-house data center that is achievable for the majority of small companies. Because Progent utilizes the same facilities that host the gear of many of the world's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the systems needed for world-class cooling, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay current, protection and efficiency is continually tracked, and systems and data files are consistently backed up and ready for complete and rapid restoration. Learn additional information about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the top degree of dependability and expandability but that is in addition easy for clients to migrate to a different support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting is built around proven virtual server technologies that permit businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting world-class reliability and an unparalleled level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can support the multi- OS and loosely standardized environments typical of smaller companies, and retains control of the licenses in the customer's possession so that moving to a new virtualized system is quick, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers advanced online support services to help businesses of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine physical IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's affordable ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with legal and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to provide web-based management and world-class security for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more complex array of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance experts can provide a business-wide perspective on network protection and can assist with advanced security programs such as SIEM solutions to help enterprises comply with business standards and government mandates for IT data security and reporting.
The breadth and depth of Progent's consulting team bring a unique array of advantages to customers wishing to maximize the business value of their IT system within a realistic budget. These benefits include:
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry background, in the trenches of IT support, performing a broad range of technical projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for fixing real-world network problems efficiently.
Learn more concerning Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing policy is to charge for phone service and in-person visits per minute. As a result, you owe just for received support. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for support services delivered during regular business hours. Many service organizations demand large minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity does away with big bills for fast fixes. An additional benefit of by-the-minute invoicing is that you are not tempted to permit incipient issues to stay unaddressed until they become big ones.
Find out additional information about Progent's value pricing for IT outsourcing.
- Full Reporting of IT Services
Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local support firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports given by every staff member to every customer. The discipline of detailing and organizing support records allows more effective support and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
Learn more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent can focus on offering high-value skills where Progent has few competitors. Small companies who utilize freelance service providers or who employ in-house support staffs gain when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and efficient.
Learn additional information concerning Progent's knowledge transfer services.
How to Contact Progent
If your Abilene, Texas business needs to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Help
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).