Abilene, Texas Microsoft and Cisco Certified Consultants

Service Delivery Options for Abilene, Texas Companies
Progent has a selection of options for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, and network management outsourcing. Progent's paradigm for providing network support services is built on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Model ensures rapid support, comprehensive activity documentation, reliable follow-through, and tight expense control for an array of IT service delivery modes that include remote repairs, on-premises support, and top-level consulting.

• Online Support
  Progent’s Technical Response Center (TRC) provides emergency and routine online assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can help clients to analyze and repair hardware and software problems without the cost or time loss of in-person service visits. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for new customers to accommodate urgent network problems and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Premier MCSE consultants, and CISA-certified security professionals. Find out additional details about Progent's remote computer troubleshooting services.

• On-site Support
  Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to deliver small and midsize businesses the optimal solution: hands-on service technicians when you require them plus the on-line help of Progent's worldwide team of IT consultants, security professionals, and business software developers. The response time for in-person support calls is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more details concerning how and why to sign up for Progent's in-person computer support services.

• Help Desk
  Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging issues. For details, refer to Online Help Desk Services for Small Businesses.

• IT Consulting Services
  Progent provides small companies affordable access to world-class IT professionals who can provide assistance with vital technologies including
• Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security engineering, fault tolerant network consulting, virtualization strategies, plus integration, customization and training for business applications such as financials, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can help with one-shot projects such as office moves and major system upgrades, extended projects like business information application development and customization, relational database software development and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency response such as disaster recovery and virus cleanup.

• Private Cloud Hosting Services
  Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's production servers in a setting that not only provides the top level of dependability and scalability but that is also simple for clients to transfer to a different service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that allow businesses with mixed networks to save significantly on the costs of capital equipment, system support, and network administration while achieving world-class availability and an unprecedented level of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can support the multi- OS and non- standardized networks common with smaller companies, and retains ownership of the software in the client's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the cost savings associated with SaaS hosting services.

• Hybrid Cloud Integration Consulting
  Progent can provide expert online consulting to help companies of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine physical resources along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.

• ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Unified Endpoint Protection
  ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

• ProSight DPS: Managed Backup
  ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

• ProSight WAN Watch: Network Infrastructure Management
  Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
  ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

• ProSight LAN Watch: Server and Endpoint Remote Monitoring
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is intended to assess your organization's ability either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-Premier security experts, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide perspective on system protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory requirements for network information security and incident reporting.

The scope and depth of Progent's engineering team offer a powerful set of benefits to clients wishing to increase the productivity of their information system within a reasonable budget. These benefits include:

• Best Industry Service Methodology
  Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world professional experience, at the forefront of network support, executing a wide range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not just world-class IT skills, but also a support engineer with field-tested methods for solving real-world IT problems quickly. Find out more details about Progent's best practices for network consulting.

• Efficient Pricing Model
  Progent's pricing model is to bill for online service and on-premises visits per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or priority support, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no registration charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity does away with king-size invoices for fast fixes. An additional benefit of by-the-minute billing is that your company are not inclined to allow incipient problems to stay unaddressed until they grow into major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

• Comprehensive Documentation of IT Services
  Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who offer scant documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports sent by every staff member to every client. The practice of detailing and archiving service activity results in more effective service and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information. Read more concerning Progent's documentation of IT outsourcing services.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces few competitors. Small companies who utilize independent service providers or who maintain internal IT personnel gain when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and productive. Find out more concerning Progent's knowledge transfer services.

Contact Progent
In case your Abilene, Texas business wants to get in touch with Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).