Abilene, TX Remote Support from Certified Computer Service Professionals
Progent's computer network troubleshooting services can provide your Abilene, TX business low cost and consistent support from world-class technical experts. By delivering IT consulting service when you need it, offering advanced expertise for line-of-business applications, offering unique services such as automated network monitoring, and billing only for services you receive, Progent offers your Abilene, Texas company an economical alternative for maximizing the profitability of small office information systems. If you run an onsite datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to create and manage a reliable and secure information system and to have fast access to the skilled consulting typically restricted to businesses who are able to set up a large in-house IT organization.

For larger businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house IT support staff. This can cut costs and minimize technical risks for major projects such as software programming, business continuity preparedness, security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide access to certified experts to assist your company to design and execute your cloud strategy.

Primary Technologies Supported by Progent for Office Networks in Abilene, Texas
Progent offers the support of certified consultants for all facets of information technology found in small organizations. Technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Abilene, Texas Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, and IT administration. Progent's paradigm for delivering computer support is built on the Help Desk structure familiar to larger IT groups. Progent's Helpdesk Service Model ensures rapid support, thorough service documentation, reliable follow-up, and strict expense control across a range of network service delivery alternatives that include online troubleshooting, on-premises support, and high-end consulting.

  • Remote Support
    Progent's Technical Response Center offers emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's certified service experts can help clients to troubleshoot and repair network issues without the cost or delay of travel for onsite support calls. The experience of Progent's IT consultants makes it possible to handle most network issues rapidly. For the most complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-based registration procedure for first-time customers to accommodate emergency network problems and Progent charges by the minute with no startup charges or time minimums, so you pay only for the assistance you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security engineers. Learn more details concerning Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's online service experts to deliver small and midsize businesses the ideal combination: hands-on service professionals when you require them as well as the remote help of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The wait time for in-person support calls is usually less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite service. Learn more about how to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues. For details, refer to Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative support solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting. For more information, refer to Progent's Help Desk sharing services.

  • Consulting Services
    Progent offers small businesses affordable access to enterprise-class IT professionals who can deliver assistance with critical technologies such as Microsoft Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, network security engineering, fault tolerant network engineering, virtual server solutions, plus integration, customization and training for small business software such as financials, operations, management reporting, CRM, and productivity suites. Progent can provide assistance with one-shot projects including site relocations and major system migrations, extended initiatives like customizing an older ERP platform to a modern Microsoft Dynamics 365 solution, database software development and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent services such as data restoration and malware cleanup.

  • Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can help small and medium-size businesses to design, configure and troubleshoot the infrastructure required for teleworkers. Areas of network infrastructure for which Progent's consultants can deliver support include safe and convenient VPN connectivity, VDI desktop software, router configuration, wireless LAN planning and implementation, and reliable Internet connections. To learn about Progent's infrastructure consulting services for telecommuters, refer to infrastructure consulting expertise for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's production servers in an environment that not only provides the highest degree of dependability and extensibility but that is in addition simple for customers to migrate to another service firm or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtualization technologies that allow small businesses with mixed environments to save significantly on the costs of capital equipment, system maintenance, and IT management while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed package, can support the mixed- platform and non- standardized environments common with smaller companies, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtual system is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced online support to help businesses of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that combine local resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so any potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Abilene, Texas Businesses
Progent's size, depth of technical skill, and familiarity with corporate network support enable small and midsize businesses to sidestep the pitfalls related to over reliance on thinly staffed service organizations or freelance engineers.

Teaming with Progent allows your business to:

  • Avoid Over Dependence on Individual Consultants
    For network services, small businesses often depend excessively on individual engineers. Though freelance service engineers carry lower overhead than more substantial support organizations and can afford to charge apparently smaller fees, individuals are sometimes spread too thin to react quickly to urgent problems. If a freelance engineer is occupied with different client, ill, on travelling, or in training, the lack of backup staff may force your business to go without help during a crisis. The more your small business grows, system unavailability or problems with critical applications become more costly. The dollars you believed you were conserving on a freelancer can evaporate quickly because of lower productivity. Also, when freelance consultants encounter unfamiliar technologies, the unavailability of a large engineering team to rely on for assistance requires them to train on the job while your company ends up with the costs for their continuing education.

  • Gain Access to Certified Professionals in Advanced IT Issues
    Many small support firms or freelance engineers who concentrate on small business network support may excel at delivering routine solutions but don't have the background to work efficiently with complex network environments with a variety of platforms, many sites, Voice over IP implementations, remote clients, integrated accounting and operational software, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide companies and Progent's large team of specialists can be valuable to your small business because big-company networks are characteristically complex, support issues require thorough knowledge in numerous technical areas, and achieving an acceptable level of stability, availability, and security calls for enterprise-proven processes.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often start with an IT system cobbled together on a tight budget. Without a proper basis, a series of band-aid repairs commonly get thrown onto of a weak structure. As a business evolves, reliability and scalability issues can obstruct the productivity of the business. These networks require proper evaluation, intelligent strategic planning, and broad-based expertise to upgrade to a network environment that will act as the solid basis to meet critical business needs and ease future growth.

  • Partner with Solution Consultants, Not Resellers
    Small companies need direction and education to work through an ever more complex maze of technology alternatives offered for enabling business growth and enhancing efficiency. Businesses do not need an IT consultant or support organization that tries to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services only. This allows Progent to align consulting support with the real needs of customers. Combining network consulting and product selling can lead to a situation where the recommended solution is built around a predetermined vendor rather than being driven by the true needs of a small business.

How to Contact Progent
In case your Abilene, Texas company needs to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's Microsoft-certified SQL Server 2017 experts can assist you to evaluate the business advantages of upgrading to SQL Server 2017 and can help you to design and carry out a cost-effective migration of your current SQL Server environment to any deployment model including local, cloud-hosted, or hybrid. Progent's SQL Server experts offer online or onsite support services ranging from on-demand design review or debugging to comprehensive project management and co-management to make sure your SQL Server 2017 initiative is carried out on schedule and on budget.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help your business to contain the spread of an active ransomware breach. Call 800-462-8800

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    Progent's Cisco-certified CCIE consultants can assist you to configure, manage, update, optimize and debug Catalyst switches. Progent can also help you to enhance the security of Catalyst switches and move smoothly from outdated appliances to current models.

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    The Progent Test and Training Lab located at the QTS Colocation Center is available for testing mission-critical applications, creating cost-effective system upgrade procedures, assessing and tuning performance, designing or validating disaster recovery strategies, mitigating compatibility issues, and establishing training systems for the latest products and technologies. For Progent customers who lack adequate internal resources to assemble proper pilot environments, the lab cuts capital costs and engineering risk and helps keep vital network initiatives on schedule.

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    VMware's NSX virtual network technology allows you to create complete logical networks in software. NSX allows virtual networks to be provisioned instantly and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also permits non-disruptive testing for site recovery, updates and patches and can generate reports to verify full service recovery, validate SLAs and prove DR compliance. When used with VMware's NSX virtual network platform, VMware SRM can quickly recover the complete virtualized network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help your organization to plan, deploy, test and administer a DR solution powered by VMware Site Recovery Manager and VMware NSX.

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    Progent's ProSight Active Security Monitoring (ASM) incorporates cutting edge behavior AI tools from SentinelOne to defend endpoints as well as servers and VMs against recognized and novel ransomware variants like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.

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    Progent's Wireless Consulting Services offer a convenient, economical option for companies of any size to configure, manage and repair cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and deploy appliances like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless messaging and web-based business applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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    Progent's Cisco certified networking experts offer advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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    Progent offers national remote technical support and consulting services for companies who run UNIX, Linux, or Solaris networks or whose IT systems feature a combination of UNIX/Linux and Microsoft technology. Remote IT help provides optimum leverage for your information technology budget by protecting client efficiency and limiting the hours billed for computer analysis and repair. Advanced remote support utilities and experienced service specialists and consultants allow Progent to solve the majority of network issues without wasting time and money by traveling to your site. In most of situations your network issues can be dealt with by telephone or via a combination of telephone support and online network analysis. Progent can offer the services of Cisco CCIE network experts and CISA certified security specialists to assist with the toughest network problems.

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    If you are a network engineer with system support experience, teaming with Progent and assisting Progent's clients will expand your skills via interaction with Progent's team of mutually supportive, high-output consultants. Progent's commitment to offering network consulting and computer support to small companies will offer you the opportunity to work closely with business leaders and contribute significantly to the growth of exciting companies. Also, Progent's virtual office network offers the most advanced tools for remote service and wireless access to help you to come up with speedy solutions when you troubleshoot mission-critical issues.

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    Progent's Duo managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity verification with iOS, Android, and other personal devices.

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    Progent can assist your IT team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that utilize local IT assets as well as one or more public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services that include Microsoft Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has 20 years of background providing advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

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