Abilene, TX Online Support from Certified Network Troubleshooting Experts
Progent's computer network tech support services can deliver your Abilene, TX company affordable and consistent access to world-class computer engineers. By providing IT consulting service when you require it, offering specialized expertise for key applications, delivering value-added services such as 24x7 server monitoring, and invoicing only for support you receive, Progent offers your Abilene, Texas business an affordable alternative for maximizing the profitability of small business networks. If you run an onsite system, rely on cloud resources, or have a hybrid cloud-and-local solution, Progent is the smart way for organizations to build and support a robust and secure information network and to benefit from quick availability of the experienced support usually restricted to businesses who are able to afford a large internal IT group.
For medium-size and enterprise companies, Progent can provide co-sourcing support to reinforce the skills of your in-house IT support personnel. Co-sourcing can save money and help meet schedules for big projects such as application programming, business continuity planning, security evaluations, office consolidations, or technology migrations.
Progent can also offer access to certified consultants to help your company to plan and execute a sensible cloud strategy.
Key Technologies Serviced by Progent for Abilene, Texas Office Networks
A Microsoft-certified Partner IT service company with a large team of Cisco Certified CCIE network experts and Apple Computer accredited engineers, Progent provides emergency assistance and low-cost online consulting to Abilene, TX companies for a broad range of computer technologies including:
Support Delivery Alternatives Available for Abilene, Texas Companies
Progent has a variety of options for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting services, and network administration. Progent's model for delivering network support is built on the Help Desk structure common to big IT support organizations. Progent's Contact Center Support Model ensures fast support, thorough activity documentation, dependable follow-up, and tight expense monitoring for a range of IT service delivery alternatives that include remote troubleshooting, onsite help, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help clients to analyze and fix network issues without the expense or delay of in-person support visits. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for first-time customers to address urgent situations and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Experts available remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out more information about Progent's remote computer troubleshooting services.
- On-site Service
Progent provides onsite computer support for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize businesses the ideal combination: in-person service technicians when you need them as well as the on-line help of Progent's seasoned team of network consultants, security specialists, and business software developers. The response time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Learn more about why to register for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that manages all aspects of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve complex problems. To learn more, refer to Help Desk Services.
- IT Consulting Expertise
Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, company-wide network security engineering, non-stop it system design, virtual server strategies, plus integration, programming and training for business software such as accounting, ERP and MRP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects including site relocations and massive software migrations, longer term projects such as management reporting application development and customization, relational database application programming and DBA services, and web design, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent services such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for critical business applications like Exchange and SQL Server in order to provide small businesses with higher levels of availability, security, and performance than is feasible with the class of on-site data center that is realistically affordable for most small and midsize companies. Since Progent utilizes the same facilities that host the gear of many of the world's largest IT organizations, Progent can save you the cost of building and managing the infrastructure needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs remain updated, security and efficiency is constantly tracked, and systems and data files are regularly archived and available for complete and prompt recovery. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize organization's servers in an environment that not only provides the highest degree of dependability and extensibility but that is also simple for clients to transfer to a different support firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that permit small businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, system maintenance, and network management while getting world-class reliability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can support the mixed- OS and non- standardized networks typical of small companies, and retains control of the software in the client's possession so that migrating to a different virtualized system is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Services
Progent can provide expert online support services to help companies of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight line of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire threat progression including blocking, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex array of infrastructure products such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-authorized security engineers, CISA-certified security audit specialists and GIAC-certified information assurance professionals offer a company-wide perspective on network protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and government regulations for network data protection and incident reporting.
The scope and depth of Progent's consulting staff bring a unique set of benefits to companies wishing to maximize the productivity of their IT system within an affordable budget. These benefits include:
- Best Industry Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on professional background, at the front lines of network support, executing a wide variety of technical projects for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This means that you get not only expert technical capability, but also a support engineer with field-tested approaches for solving real-world IT problems quickly.
Find out more details about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for remote support and on-site help per minute. Consequently, you are charged just for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services provided during regular business hours. Many service firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates major bills for quick fixes. An additional advantage of granular billing is that clients are not tempted to allow less critical problems to stay unaddressed until they grow into big problems.
Find out more details about Progent's value pricing for IT outsourcing.
- Full Reporting of Network Support
Progent has created a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike many independent consultants or small support firms who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation sent by each consultant to every client. The practice of documenting and organizing service records allows more efficient support and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
Read additional information concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find skills where Progent faces few competitors. Small businesses who utilize freelance consultants or who employ internal support personnel gain when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
Read additional information concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Abilene, Texas business wants to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Support
For fast remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).