Affordable Network Support from Microsoft and Cisco premier Experts for Companies in Abilene, TX
By delivering professional support when you need it, providing specialized expertise for key business applications, offering innovative services such as virtual data center hosting, billing solely for services delivered, and requiring no sign-up fees or retainers for standard services, Progent enables your company to increase the business value of your It network and cut service expenses. Progent understands that information system security, reliability, and efficiency are as important to small companies as to large enterprises but that small companies don't have the economy of scale to invest heavily in information networks and internal service groups. Progent's basic value proposition is that no network consulting firm can equal Progent's ability to deliver the IT support your company needs whenever you require it and at a cost you can justify.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT support team. This can cut costs and help meet schedules for big IT initiatives such as software design and development, disaster recovery planning, security evaluations, merging datacenters, or technology migrations.

Progent can also offer the services of certified consultants to help your business to plan and implement your cloud computing strategy.

Core Technical Areas Supported by Progent for Abilene, Texas Office Networks
As a Microsoft-certified Partner consulting firm with a large team of Cisco Premier CCIE networking consultants and Apple Computer certified consultants, Progent provides emergency assistance and affordable remote consulting to Abilene, TX companies for a wide array of computer technologies including:

Support Delivery Alternatives for Abilene, Texas Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting, and IT management. Progent's paradigm for delivering network support is built on the Help Desk Call Center structure common to larger IT support organizations. Progent's Help Desk Service Mechanism ensures rapid support, thorough service documentation, reliable follow-through, and strict expense control across an array of network support delivery alternatives that include online repairs, in-person support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progent’s Technical Response Center offers urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can assist customers to analyze and repair network problems without the cost or time loss of in-person service calls. The experience of Progent's network engineers allows them to handle most IT issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-based registration procedure for new customers to address emergency network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's online network support expertise.

  • On-site Support
    Progent offers onsite computer support for registered clients in larger cities in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: hands-on service professionals when you need them as well as the on-line help of Progent's worldwide team of network consultants, security specialists, and business application programmers. The response time for on-site service calls is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more concerning how to register for Progent's onsite computer service.

  • Help Desk
    Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. To learn more, visit Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to world-class consultants who can deliver assistance with vital technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, high availability network design, virtual server solutions, plus integration, programming and support for business software such as financials, operations, management reporting, CRM, and office productivity packages. Progent can help with one-time projects such as site moves and massive system migrations, longer term initiatives such as business analytics application programming and support, database software programming and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency response like disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host critical business applications such as Microsoft Exchange Server and MS SQL to provide small and midsize businesses with greater levels of dependability, security, and performance than is possible using the class of on-site data center that is achievable for most small and midsize companies. Because Progent utilizes the same data centers that host the gear of many of the planet's largest IT organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for world-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and revisions stay current, protection and performance is continually monitored, and systems are consistently backed up and ready for full and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small company's servers in a setting that not only provides the top degree of dependability and extensibility but that is also easy for clients to migrate to another service provider or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow small businesses with mixed environments to save significantly on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class reliability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally managed service, can support the multi- OS and non- standardized networks common with smaller companies, and retains control of the software in the client's possession so that migrating to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online support services to help businesses of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you’re making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide help for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-Premier security experts, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide view of system security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government regulations for IT data protection and incident reporting.

The scope and depth of Progent's engineering staff bring a powerful array of benefits to clients wishing to maximize the productivity of their information network within a reasonable budget. These advantages include:

  • Best Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average more than a decade of real-world industry background, in the trenches of network support, performing a wide range of IT tasks for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This means that you get not only world-class technical capability, but also a consultant with field-tested methods for repairing real-world network problems quickly. Read more concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for online support and on-site visits by the minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular business hours. Many service organizations impose large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids big invoices for quick repairs. An additional advantage of by-the-minute pricing is that customers will be less tempted to allow simple issues to stay unaddressed until they become big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide minimal documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by each consultant to every client. The discipline of documenting and archiving support records results in more effective support and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent faces little competition. Small companies who work with freelance service providers or who employ in-house IT staffs benefit when Progent passes on information about new technology and proven processes to make their networks more robust, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Abilene, Texas company needs to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For fast online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    The knowledge and experience of Progent's certified Windows Server consultants, with an average of more than 10 years of support in Microsoft technology, assures you success in selecting the edition and configuration of Windows 2003 Server that aligns most closely with your company's goals. Progent can also help you with planning, deploying, administering and supporting powerful information technology applications based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Microsoft Windows NT.

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