Immediate, Affordable Remote Computer Network Assistance for Abilene, Texas Small Companies
For more than two decades, Progent has focused on providing enterprise-class computer support to customers who have small-business IT budgets. Progent has developed a unique service solution that includes a low-overhead, tightly connected virtual office network, sophisticated online repair technology, a large pool of consultants accredited in a broad range of technical disciplines, a Help Desk Call Center operational structure that maximizes efficiency and guarantees follow-up, a global team of on-line service experts, in-person support dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to fixing technical issues in the shortest time and at the lowest cost to clients.

For mid-size and large businesses, Progent offers co-sourcing services to add to the technical skills of your in-house network service team. This can save money and help meet schedules for big IT initiatives like application programming, business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to help your company to plan and execute a sensible cloud computing strategy.

Key Practice Areas Supported by Progent for Business Networks in Abilene, Texas
Progent provides the support of accredited experts for all aspects of information technology found in small and midsize companies. Technologies serviced by Progent's consultants include:

Service Delivery Options Available for Abilene, Texas Companies
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, and IT management. Progent's model for providing computer support services is based on the Help Desk Call Center operational structure familiar to big IT groups. Progent's Helpdesk Service Model promotes fast support, thorough service records, consistent follow-up, and tight expense monitoring across an array of IT support delivery options that include online repairs, onsite help, and top-level consulting.

  • Online Support
    Progent's Technical Response Center offers emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service experts can help customers to analyze and fix hardware and software problems without the cost or delay of in-person service visits. The experience of Progent's IT consultants makes it possible to resolve the majority of IT problems quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent charges by the minute with no startup fees or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security professionals. Find out additional information concerning Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent offers on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in conjunction with Progent's online support experts to deliver small businesses the best of both worlds: onsite service professionals when you need them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for in-person service visits is typically less than one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more details concerning why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most issues. for more information, refer to Help Desk Services.

  • Help Desk Co-management Services
    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the leading PSA tool for managing end-user service requests, ticketing, ownership, progress tracking, and metrics. For more information, refer to Progent's shared Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can deliver assistance with vital technologies including Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, network protection consulting, fault tolerant network engineering, virtual server strategies, plus configuration, programming and support for small business software including financials, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, extended projects like customizing a legacy MRP system to a modern MS Dynamics 365 package, database software programming and DBA support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent services like data restoration and malware removal.

  • Network Infrastructure Consulting Services for Telecommuters
    Progent can help small and mid-size businesses to plan, implement and debug the infrastructure needed to support remote workers. Aspects of network infrastructure where Progent's consultants offer guidance include safe and convenient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router configuration, Wi-Fi network planning and deployment, and robust Internet access. To learn about Progent's infrastructure consulting services for an at-home workforce, visit network infrastructure consulting services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize organization's production servers in an environment that not only delivers the top degree of fault-tolerance and scalability but that is also simple for clients to transfer to a different support firm or to move internally whenever your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that allow small businesses with mixed environments to save significantly on the expense of hardware, infrastructure support, and network management while getting enterprise-class reliability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed solution, can handle the mixed- OS and loosely standardized networks common with small businesses, and retains ownership of the licenses in the client's hands so that migrating to a new virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting to help organizations of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that combine physical IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security companies to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Abilene, Texas Businesses
Progent's staff size, scope of information technology expertise, and familiarity with enterprise IT consulting allow small businesses to sidestep the pitfalls related to over reliance on thinly staffed service firms or individual engineers.

Working with Progent allows your small business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network services, smaller companies sometimes depend excessively on freelance engineers. Although freelance support providers carry lower overhead than larger support organizations and can typically bill apparently smaller rates, they are often spread too thin to react quickly to critical problems. If an independent engineer is busy with another client, ill, on travelling, or in class, the absence of replacement personnel may force your company to wait for help in case of an emergency. The more your company grows, system downtime or difficulties with line-of-business programs become more costly. The dollars you thought you were conserving on a freelancer can evaporate fast due to lost productivity. Also, when freelance engineers encounter unfamiliar problems, the lack of a big consulting group to count on for help forces them to train in place while your organization winds up footing the costs for their continuing education.

  • Gain Access to Expertise in Sophisticated Information Technology Solutions
    Many smaller service organizations or independent engineers who concentrate on small company IT support may excel at providing routine fixes but lack the experience to deal cost-effectively with complicated network infrastructures that have mixed operating systems, many offices, Voice over IP implementations, remote workers, interconnected accounting and operational software, data-driven web sites, and specialized business software. Progent's experience with global companies and Progent's extensive group of experts can be valuable to your company because enterprise environments are characteristically complex, support problems demand in-depth knowledge in numerous technical areas, and reaching an acceptable level of stability, availability, and security requires enterprise-tested processes.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Without a solid basis, a sequence of band-aid repairs often get thrown onto of a marginal foundation. As a company grows, reliability and scalability issues can hinder the productivity of the business. Such networks need thorough assessment, intelligent business planning, and in-depth expertise to upgrade to an IT environment that can act as the solid foundation to handle current business requirements and support future expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller businesses require direction and insight to navigate through an ever more complex maze of IT options available for accelerating growth and improving productivity. Businesses do not need a network consultant or service firm that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This allows Progent to match technical support services with the genuine needs of customers. Mixing IT consulting and product selling can result in a conflict where the proposed solution is based on a predetermined technology rather than being based on the true requirements of a small business.

Get in Touch with Progent
In case your Abilene, Texas company wants to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's data center support services are designed for businesses with equipment housed at Internet Data Centers or data center colocation hosting facilities and in need of on-demand on-site assistance at the co-location facility plus remote help from Microsoft and Cisco Certified experts. Progent offers a complete range of Internet Data Centers and IDC and colo support services including system architecture analysis, Windows and Linux server installation and support, tech support for server and telecommunications networking, development and installation of high availability systems, architecting and deploying layered security defenses, firewall configuration and support, configuring load balancing solutions, and creating fault tolerant server clustering configurations.

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