Abilene, TX Online Help from World-class Network Service Consultants
Progent's computer support services can provide your Abilene, TX business budget-friendly and dependable support from enterprise-class technical engineers. By delivering network consulting help when you require it, offering specialized knowledge for critical technologies, delivering value-added support such as automated network monitoring, and invoicing only for services you receive, Progent offers your Abilene, Texas company an economical option for optimizing the productivity of small office information systems. If you maintain a local system, connect to cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to build and support a robust and safe information network and to benefit from quick availability of the seasoned support ordinarily restricted to businesses who can support a sizeable in-house IT staff.

For mid-size and large businesses, Progent offers co-sourcing support to add to the subject matter expertise of your internal IT service personnel. This can reduce expenses and minimize technical risks for big projects such as application design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can also provide access to accredited experts to assist your company to design and implement a sensible cloud strategy.

Main Practice Areas Serviced by Progent for Businesses in Abilene, Texas
Progent's team of industry certified engineers provides assistance for all facets of information systems deployed by businesses of any size. Technologies supported by Progent in Abilene include:

Service Delivery Options Available for Abilene, Texas Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, and IT management. Progent's model for providing computer support services is based on the Help Desk Call Center structure common to larger IT groups. Progent's Help Desk Service Mechanism ensures rapid support, thorough activity records, reliable follow-through, and tight cost control across an array of network service delivery alternatives that include remote repairs, onsite support, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can assist clients to analyze and repair network problems without the expense or time loss of on-premises support calls. The experience of Progent's network engineers allows them to handle the majority of network problems quickly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address emergency situations and Progent bills by the minute with zero startup charges or minimums, so you pay only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Find out additional information about Progent's online network support services.

  • Onsite Service
    Progent provides on-site technical assistance for registered customers in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote service engineers to deliver small companies the best of both worlds: on-premises support technicians when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business application developers. The wait time for on-site support calls is typically under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more about why to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems. For details, refer to Help Desk Services.

  • Shared Help Desk Services
    Progent's Help Desk sharing services allow your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting. To learn more, see Progent's shared Help Desk services.

  • Consulting Services
    Progent provides small businesses budget-friendly availability of world-class IT professionals who can deliver assistance with critical technologies such as Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network infrastructure, company-wide network security engineering, high availability network consulting, virtualization strategies, plus integration, customization and support for small business software including accounting, ERP and MRP, reporting, CRM, and office productivity software. Progent can help with one-shot projects such as site moves and major software migrations, longer term initiatives like upgrading a legacy ERP system to a modern Microsoft Dynamics or Dynamics 365 package, relational database software programming and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency services like data restoration and malware removal.

  • Infrastructure Consulting Expertise for an At-Home Workforce
    Progent can assist small and mid-size companies to plan, set up and troubleshoot the network infrastructure needed to support work-from-home employees. Aspects of infrastructure for which Progent's experts offer assistance include safe and efficient VPN connections, VDI desktop platforms, router integration, Wi-Fi LAN design and implementation, and reliable Internet access. For details about Progent's network infrastructure consulting services for at-home workers, visit infrastructure consulting services for telecommuters.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for all of a small organization's production servers in an environment that not only provides the highest degree of dependability and scalability but that is also simple for customers to migrate to a different service firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that allow small businesses with mixed environments to benefit significantly on the costs of hardware, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can handle the mixed- platform and non- standardized environments common with small companies, and keeps control of the licenses in the customer's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote consulting support to help businesses of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure design and integration consulting, Amazon Web Services cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the complete malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you�re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability either to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that aligns with your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-Certified security experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide view of system protection and can assist with advanced security projects such as SIEM solutions to help enterprises comply with business guidelines and statutory requirements for IT data security and reporting.

The breadth and size of Progent's engineering team offer a powerful array of benefits to customers wishing to increase the productivity of their IT system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progent’s staff of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not just expert IT capability, but also a support engineer with proven approaches for repairing actual IT problems rapidly. Learn more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for phone service and on-site visits by the minute. Consequently, you are invoiced just for received support. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during regular working hours. Many support organizations demand large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids king-size bills for fast repairs. Another advantage of by-the-minute pricing is that you are not tempted to allow minor problems to fester until they grow into major ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service firms who provide scant documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service reports sent by every consultant to each customer. The discipline of documenting and archiving support activity results in more effective service and eliminates a slew of common problems such as when a service client is virtually held captive to a consultant who won’t release vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has little competition. Small companies who work with independent service providers or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and productive. Find out additional information about Progent's knowledge transfer services.

Contact Progent
In case your Abilene, Texas business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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  • Immediate Microsoft 365 Exchange Online and on-premises Exchange Professional Exchange admin center Onsite Technical Support

    • After Hours Integration SCCM 2012 Application Deployment
    Configuration Manager 2012 On-site Technical Support

    Progent can help you to plan for, implement, and operate Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to upgrade smoothly to SCCM 2012 from a legacy device management platform or help you to enhance your current SCCM 2012 environment to support your changing business requirements. Also, Progent can assist you to build a software foundation that fully supports SCCM 2012 by delivering expertise with related Microsoft platforms including Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.

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  • Linux Online Engineers Solaris Online Network Consulting Firm
  • Lync Server 2013 Reverse Proxy Server Engineer Lync Server 2013 and Exchange UM Server Professional
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  • MS Office Communications Server 2007 Professional Microsoft Office Communications Server Setup and Support

    • Consult Microsoft LCS Server
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    MS Office Communications Server provides Instant Messaging and presence as part of a scalable, enterprise-grade package offering advanced protection, seamless compatibility with additional Microsoft software, an expandable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can realize cost savings and elevated business efficiencies, enhanced individual productivity, and better IP security with this simple-to-administer, highly available IM platform. Successful deployments of Office Communications Server require careful planning and consideration prior to installation. Progent's Microsoft-certified professionals can deliver the expertise necessary to deliver all the benefits of Microsoft Office Communications Server throughout your entire organization.

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    • Software Security Consultant Cisco Switch
    Cisco Architecture Services

    Progent can help you to utilize Cisco's infrastructure products to create a solid basis for your onsite, private cloud, or hybrid data center and improve operations in key areas such as hardware utilization, security and compliance, manageability, availability, and recoverability.

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    • Microsoft Teams video conferencing Consultant
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    Progent can assist you to design an upgrade to Teams from Skype for Business Online or Lync Server and configure, manage, and debug a cloud or mixed implementation of Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.

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    • Patch management Engineer
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    Progent's support services for patch management provide organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoint devices printers and scanners, network infrastructure appliances such as switches and wireless APs, and IoT devices such as sensors and health monitors.

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    Progent's UNIX family support experts provide small and mid-size companies and software developers assistance with administering and maintaining UNIX, Linux or Solaris systems that operate with Microsoft-powered networks. Progent can give your organization contact with UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA credentials. This wide array of experience offers you a convenient single consulting firm to show you how to build and maintain a protected and robust cross-platform connectivity and communications infrastructure that supports UNIX and Microsoft interoperability by integrating Windows with major versions of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux platforms including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Progent can provide enterprise clients the help of a NetApp-certified consultant for online or on-premises support for NetApp's complete line of SAN software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN storage technology supported by Progent include SAN architecture, cloud integration, virtualization, migrations, non-disruptive updates, system management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to assist you to take care of problems with NetApp SAN environments quickly and affordably based on best practices.

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    Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on some of the top remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable and safer Active Directory implementation. Both versions also provide the long-term advantages of state-of-the-art remote network monitoring and management technology. These benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability.

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    • Technology Professional VMware NSX and Site Recovery Manager
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    VMware's NSX virtual network platform enables you to build complete logical networks in software. NSX permits virtual networks to be deployed instantly and managed with a high degree of automation regardless of the physical components making up the underlying IP network. VMware Site Recovery Manager (SRM) supports automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. When integrated with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly recover the entire logical network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help your organization to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.

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    Automatic Failover Engineer

    Progent’s non-stop interoffice connectivity and 24x7 system infrastructure consultants can help small companies create zero-downtime Interoffice connectivity by means of fully redundant system architectures with transparent failover. Progent’s CCIE engineers can plan and implement ultra-reliable Inter-office connections supported by non-stop EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over offers economical non-stop interoffice connectivity.

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    Progent's ransomware consultants can assist you to evaluate your ransomware vulnerability, remotely monitor and guard your IT environment, assist with settlement negotiations with a hacker, and reconstruct a network damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

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  • Online Technical Support Office Communications Server Release 2 24-Hour Office Communications Server Release 2 Integration Support
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    • Urgent Forefront TMG Firewall Remote Support
    Threat Management Gateway 2010 Consulting

    Forefront Threat Management Gateway 2010 builds on the proven security capabilities of ISA Server 2006 and provides a easily managed Internet gateway that delivers a one-server solution for a variety of security functions including an application and network layer firewall, URL filtering, antimalware, IPS, application proxy, VPN management, and HTTP and HTTPS inspection. Forefront Threat Management Gateway includes advanced web security reporting features, allows customized reports powered by Microsoft SQL Server, works with Active Directory to simplify policy enforcement, and can be deployed as a virtual server to lower costs and enhance recoverability. Progent's Microsoft-certified consultants can help your company to design and execute test and production implementations; integrate Microsoft Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Microsoft Exchange Server 2010, and SharePoint 2010; install Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and deliver continuing consulting and repair services. Progent's consultants can also assist your organization to upgrade economically to Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.

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    Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a more manageable and safer Active Directory environment. Both options also provide the ongoing advantages of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include easier network management, improved compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime.

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    • Microsoft SBS Server Consultants
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    Microsoft Small Business Server (SBS) is an affordable collection of essential servers that offers the basis for a feature-rich but easy-to-manage information. The integration requirements of the Microsoft .NET functions included with Microsoft Small Business Server 2011 requires a network consultant with real-world background and extensive experience in designing and building cohesive end-to-end business technology solutions. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies built into Microsoft SBS 2011 and Microsoft SBS 2008. This experience assures you success in deploying, administering, and troubleshooting network solutions based on the Microsoft SBS line of servers and programs.

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    • Meraki MR30H Access Point IT Consultants
    Meraki Dashboard Help and Support

    Progent's Cisco-certified Wi-Fi networking experts offer online and onsite consulting and support services to help your organization to design, configure, manage, optimize, and repair wireless networks that utilize Cisco's Meraki APs. Progent's experts can also help your organization to design and implement hybrid environments that combine on-premises and cloud-hosted services and that provide easy access, enhanced protection, unified management, and dependable performance for all your mobile and desktop endpoints.

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    The cluster technology built into the high-end editions of MS Windows Server 2008 has been radically re-engineered to simplify the installation, configuration, and management of clusters that provide improved levels of network dependability, protection, performance, and flexibility. New or enhanced capabilities include automated cluster verification, revamped configuration and installation, improved cluster administration, new cluster architecture for increased availability, hardened protection and quorum models, elimination of failure points, more storage and RAM capacity, and enhancements for geographically dispersed clusters. Progent's consultants can help your company assess the advantages of Windows clustering, design and implement an installation, educate your IT staff to administer your cluster environment, provide continuing consulting and support services, and produce and test a business continuity plan.

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    Progent can provide economical online access to consultants with expertise in a broad range of products and services that provide solutions for backing up Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and workstations plus notebooks and handhelds. Progent offers expertise for all major backup products such as Acronis, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan PRO, Double-Take Software, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and Solaris FLARs. Progent's consultants can help you to deploy, upgrade, or maintain data backup solutions for a range of topologies such as local, remote, cloud, or a mix.

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    Progent offers online and onsite expertise to help your organization with any aspect of business intelligence (BI) reporting from troubleshooting or enhancing applications to designing and deploying an advanced BI environment. Progent's BI experts can assist you to support your existing reporting system, assist you to upgrade reports and databases from a legacy reporting platform to a modern solution, and deliver custom remote mentoring tailored to your specific requirements. Progent’s management reporting and analytics consultants offer expertise in the leading business intelligence reporting and visualization tools such as Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Designer.

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  • SCDPM 2012 Security Network Consultant Help and Support SCDPM 2012 Upgrade
  • SCOM 2012 Application Monitoring Specialist Microsoft SCOM 2012 Migration Network Engineer
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  • SQL Server 2014 Migration On-site Technical Support SQL Server 2014 Security Consulting Services
  • SQL Server 2014 and Windows Server 2012 R2 Remote Support SQL Server 2014 Reporting Services Support and Integration
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  • SQL Server 2019 Cybersecurity Consulting Setup and Support SQL Server 2019 and Kubernetes
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  • Server patch management Consultants Communications device patch management Consultancy
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    • 24 Hour Online Support Windows Server 2008 Active Directory
    Windows 2008 R2 Support Services

    Windows Server 2008 is an important advance in making information systems more protected and available, simpler to virtualize and manage, higher performing, and able to offer an improved environment for web hosting and development. Progent can assist your business benefit fully from the enhancements built into Microsoft Windows Server 2008 by delivering certified consulting, technical support, training, temporary staffing, monitoring, and security engineering services.

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    Progent offers network support for mid-size companies who have 100 to 250 network clients. The mid-size business or office has typically been an overlooked segment of the market for network support expertise. The overhead and support access models of major third-party support organizations make them excessively expensive for the typical small company or small medium business (SMB), which usually has a minimal information technology budget with which to support an information system whose advanced technology and sophistication are often similar to the networks of much larger companies. Progent's support delivery model, which takes great advantage of remote support, virtual office technology and proactive network monitoring, dramatically lowers the network support expenses of an SMB while providing the small organization with big-company service from professional, world-class experts with background in a wide range of small business network solutions. If your medium size organization or small business is looking for the quality of IT help needed for a medium size office without paying big-company costs, contact Progent.

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    • Altaro Office 365 OneDrive Backup Computer Consulting
    Altaro Office 365 OneDrive Backup Engineer

    Progent is an Altaro partner and can plan and manage a deployment of Altaro O365 Backup to back up and restore your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.

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    Cisco Nexus switches are intended to deliver the performance, scale, uptime, virtualization support, density, data protection and manageability required to function as the heart of a world-class data center. Progent's CCIE-certified Nexus switch experts are available to provide remote and on-premises consulting services to assist your IT staff to plan an optimal network topology, set up test environments to validate your switching solution, deploy Nexus switches, create and enforce effective policies, perform security vulnerability assessments, set up advanced monitoring and alert systems, consolidate resources through virtualization, troubleshoot switching and routing issues, maximize system performance, plan for expected growth, and take advantage of the advanced high-availability (HA) capabilities incorporated into Cisco's Nexus family of switches. Progent can also help your business to upgrade non-disruptively from legacy Nexus models or Cisco Catalyst switches to current Nexus switches.

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    • Microsoft PowerPoint for Mac Trainer
    Mac Office PowerPoint Class

    Progent can provide onsite education customized for people who wish to broaden their knowledge of the macOS and OS X operating system, Apple Mac hardware, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or individual webinar classes for Mac application software.

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    Open Now Security Team Palo Alto Networks PAN-OS

    Progent's Palo Alto Networks firewall consultants can help you select, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a next-generation cybersecurity solution that extends across your data center and cloud resources and protects all users at any location with any endpoint device.

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    Progent can provide comprehensive support for every phase of your Microsoft Exchange 2010 upgrade including outsourced or co-sourced project management, site prep, project planning, specification of all new software and equipment required, recommended sourcing, system verification at client location or at Progent's test lab, setting up transitional coexistence of Exchange Server 2010 and Exchange 2003 or 2007, deployment of the production system, decommissioning the old system, and webinar training for customer's IT staff and end users.

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    Microsoft WSUS allows information technology managers to deploy and track the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, IT personnel can completely and effortlessly manage the distribution of patches that are published through Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial setup of Microsoft Software Update Services such as planning the Microsoft WSUS deployment, setting up client's computers, establishing the Group Policy settings, and making sure your Microsoft SUS GPO is linked to an Active Directory container that makes sense for your system environment.

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  • Windows 2003 IT Consulting Expert Microsoft Certified Outsourcing Windows 2003 Server
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    • SCCM Security Professionals
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    System Center Configuration Manager automates software provisioning and updating, centralizes security and compliance settings control, inventories network resources, protects against corporate data leakage, provides network health monitoring, allows safe self service, and offers a common control mechanism for administering mixed-OS ecosystems based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Azure cloud specialists can help you with any aspect of planning, installing, operating and troubleshooting a SCCM solution for local, cloud-based, or hybrid networks.

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    • Cisco ASA Configuration Support Services
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    The current Cisco ASA 5500-X Series Next-Generation Firewalls with Firepower Services offer significantly more bang for the buck than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-certified CCIE network experts can assist your company to manage your current PIX or ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, deploy, tune, administer and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.
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