Affordable Computer Tech Support from Microsoft and Cisco certified Professionals for Companies in Abilene, TX
By delivering professional support when you require it, making available specialized knowledge for critical business applications, providing innovative services such as virtual data center hosting, billing solely for services you receive, and requiring no sign-up fees or retainers for standard services, Progent enables your company to increase the business value of your information system and minimize support expenses. Progent understands that network security, reliability, and performance are as critical to small companies as to major corporations but that small organizations don't have the leverage to invest aggressively in information networks and in-house service groups. Progent's basic competitive advantage is that no network consulting organization can equal Progent's ability to provide the IT support your company requires whenever you require it and at prices you can justify.
For mid-size and large companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house network service team. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as application design and development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer the services of accredited consultants to help your company to design and execute a sensible cloud strategy.
Primary Practice Areas Serviced by Progent for Business Networks in Abilene, Texas
Progent's nationwide group of world-class experts offers assistance for all aspects of network systems deployed by businesses of any size. Practice areas supported by Progent in Abilene include:
Service Delivery Options for Abilene, Texas Companies
Progent has a variety of alternatives for providing small and midsize companies with cost-effective computer services for technical support, consulting, and IT administration. Progent's model for providing IT support is based on the Call Center structure common to big IT groups. Progent's Help Desk Call Center Service Model promotes rapid response, thorough activity documentation, dependable follow-up, and strict expense monitoring for a range of IT support delivery alternatives that include online troubleshooting, on-premises help, and high-end consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service experts can help customers to troubleshoot and fix network problems without the expense or delay of in-person support calls. The background of Progent's IT consultants makes it possible to resolve most network issues quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible signup process for first-time customers to address urgent situations and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out more information about Progent's online network troubleshooting services.
- Onsite Service
Progent provides onsite technical support for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's online support experts to deliver small and midsize businesses the best of both worlds: on-premises service technicians when you need them plus the on-line expertise of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for in-person service calls is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite support. Find out more concerning why to register for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. for more information, refer to Online Help Desk Services.
- Consulting Services
Progent offers small and midsize companies affordable access to world-class consultants who can provide assistance with critical products and technologies such as
- Microsoft Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network security consulting, high availability it system consulting, virtual server strategies, plus configuration, customization and support for small business software such as financials, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can help with short-term projects such as site moves and massive software migrations, longer term projects like management reporting application development and support, database application development and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network management, or urgent services such as disaster recovery and malware removal.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest degree of dependability and scalability but that is also easy for clients to migrate to a different service firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that permit companies with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure support, and IT management while achieving world-class availability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally managed solution, can handle the mixed- platform and loosely standardized environments common with smaller companies, and keeps ownership of the software licenses in the client's possession so that migrating to a different virtual system is quick, reliable, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced online support to help businesses of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid network models that combine local IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to deliver centralized management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT staff and your Progent consultant so that all looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Smart Alternative for Abilene, Texas Small Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with enterprise network consulting enable small businesses to avoid the problems associated with excessive reliance on small support firms or individual engineers.
Working with Progent allows your company to:
- Prevent Over Reliance on Freelance Consultants
For network support, small businesses often rely excessively on individual consultants. Though freelance support engineers carry lower overhead than more substantial IT service organizations and can typically charge nominally lower rates, freelancers are often spread too thin to respond rapidly to urgent network problems. If an independent consultant is occupied with different client, sick, on vacation, or in training, the absence of replacement personnel may require your business to wait for assistance in case of a crisis. As your small business grows, network unavailability or difficulties with line-of-business applications become more costly. The money you believed you were saving on a freelancer can disappear quickly because of lost productivity. Also, when independent engineers encounter new technologies, the unavailability of a large consulting team to depend on for help requires them to learn in place while your business winds up footing the bill for their ongoing education.
- Gain Access to Experts in Sophisticated Network Solutions
Many small support organizations or freelance engineers specializing in small business network consulting may excel at providing routine solutions but don't have the experience to deal cost-effectively with complex network configurations with a variety of operating systems, multiple locations, VoIP systems, mobile workers, integrated accounting and analytical software, eCommerce, and specialized business software. Progent's experience with global companies and Progent's extensive group of specialists can benefit your company because big-company networks are by nature complex, support issues demand thorough knowledge in many technical disciplines, and achieving a high level of robustness, availability, and protection calls for enterprise-tested processes.
- Build a Firm Basis for Growth
Small businesses typically begin with an IT system implemented on a tight budget. Without a strong architecture, a series of improvised fixes often get piled on top of a tenuous foundation. As a company evolves, reliability and expandability problems can undermine the productivity of the business. Such environments need thorough evaluation, smart business analysis, and broad-based expertise to migrate to an IT infrastructure that can provide the solid basis to meet critical business needs and ease downstream expansion.
- Work with Solution Finders, Not Product Vendors
Small companies need direction and education to work through an increasingly complicated maze of IT alternatives available for accelerating growth and enhancing productivity. They do not need a network consultant or support organization that tries to promote products. Progent eliminates conflicted motives by not reselling any products. Progent provides services only. This allows Progent to align technical support services with the genuine needs of clients. Combining IT support and product reselling can result in a situation where the recommended solution is based on a predetermined vendor instead of being based on the actual needs of a small business.
How to Contact Progent
In case your Abilene, Texas business needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.
Fast Remote Network Assistance
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).