Abilene, TX Online Help from World-class Network Service Professionals
Progent's computer tech support services can provide your Abilene, TX business budget-friendly and consistent access to enterprise-class consulting engineers. By providing network consulting service when you require it, providing specialized expertise for critical applications, offering unique services such as automated network monitoring, and billing only for services you receive, Progent gives your Abilene, Texas company an affordable alternative for optimizing the productivity and profitability of small office networks. If you have an on-premises system, connect to cloud resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations to build and maintain a robust and secure IT system and to have quick access to the experienced support typically restricted to enterprises who are able to set up a sizeable internal IT group.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the skills of your in-house IT service personnel. This can reduce expenses and minimize technical risks for big projects like application programming, business continuity planning, network security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of accredited consultants to help your business to plan and implement your cloud strategy.
Key IT Areas Supported by Progent for Business Networks in Abilene, Texas
Progent's group of certified consultants provides assistance for all facets of information technology used by companies of all sizes. Areas served by Progent in Abilene include:
Support Delivery Options Available for Abilene, Texas Companies
Progent has a variety of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, and network management. Progent's paradigm for providing IT support services is based on the Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Model ensures rapid support, comprehensive activity documentation, reliable follow-up, and tight expense monitoring across a range of network support delivery options that include online repairs, on-premises help, and top-tier consulting.
- Online Support
Progent's Technical Response Center offers urgent and routine remote support for Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can assist customers to analyze and repair network problems without the cost or time loss of on-premises service visits. The experience of Progent's network engineers makes it possible to resolve the majority of network issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-based signup process for new clients to accommodate emergency network problems and Progent bills per minute with no sign-up charges or minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out more information concerning Progent's online computer troubleshooting services.
- Onsite Support
Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's online support experts to deliver small and midsize businesses the ideal combination: onsite support professionals when you require them plus the remote help of Progent's seasoned team of network engineers, security specialists, and business application programmers. The wait time for on-site service calls is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more concerning how to sign up for Progent's in-person computer service.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems. For details, visit Online Help Desk Services.
- Help Desk Sharing Services
Progent's Help Desk sharing services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading PSA tool for managing service requests, ticketing, responsibility, status tracking, and reporting. For details, refer to Progent's Help Desk sharing services.
- IT Consulting Expertise
Progent offers small companies affordable availability of world-class consultants who can provide assistance with critical technologies such as Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero penetration test products, company-wide network security consulting, fault tolerant network engineering, virtualization solutions, plus configuration, customization and support for business programs including accounting, ERP, reporting, sales automation, and productivity packages. Progent can help with one-shot projects including office relocations and major software migrations, longer term initiatives such as upgrading a legacy MRP system to a current Microsoft Dynamics 365 package, relational database software development and DBA support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and network management, or urgent services like data restoration and virus removal.
- Network Infrastructure Consulting Services for Teleworkers
Progent can help small and medium-size businesses to design, set up and troubleshoot the infrastructure required for at-home workers. Aspects of network infrastructure where Progent's experts can deliver assistance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router integration, Wi-Fi LAN design and implementation, and reliable Internet connections. For information about Progent's infrastructure consulting expertise for at-home workers, refer to infrastructure consulting expertise for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for all of a small or midsize organization's production servers in an environment that not only provides the top degree of availability and scalability but that is also simple for clients to migrate to a different support provider or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtual server techniques that permit small businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system support, and IT administration while achieving world-class reliability and an unprecedented level of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can handle the multi- platform and non- standardized environments common with smaller companies, and keeps control of the software licenses in the client's hands so that migrating to a different virtual host is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Consulting
Progent can provide expert remote consulting support to help organizations of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to automate the entire threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security regulations, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance professionals offer a business-wide view of system protection and can help with advanced security projects like SIEM solutions to help enterprises meet business guidelines and statutory mandates for network information security and reporting.
The breadth and size of Progent's consulting staff offer a unique set of advantages to companies wishing to maximize the business value of their IT system within an affordable budget. These benefits include:
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world professional experience, at the front lines of network support, executing a broad variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not only world-class IT capability, but also a support engineer with proven approaches for resolving actual network problems efficiently.
Read more details about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you owe just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for support services delivered during normal business hours. Many service organizations demand large minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids major bills for fast fixes. An additional benefit of granular pricing is that clients won't be inclined to permit incipient issues to fester until they become major problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of IT Support
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or small support firms who provide scant documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every staff member to every customer. The discipline of detailing and organizing service records allows more effective support and avoids a slew of common misfortunes such as when a support client is virtually held captive to a consultant who won't release the keys to the kingdom.
Find out more about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent is able to focus on delivering high-value services where Progent faces little competition. Small companies who work with freelance consultants or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and efficient.
Learn more about Progent's knowledge transfer services.
How to Contact Progent
In case your Abilene, Texas company needs to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Fast Online Network Assistance
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).