Professional Remote Service for Abilene, Texas Networks from Certified Engineers
Small businesses have traditionally been ignored by large IT support firms. Many small companies allow themselves to grow dangerously reliant on individual engineers or small consulting firms who lack the bandwidth or extensive skill sets to respond promptly or efficiently to network emergencies. Still other small businesses resort to giant service firms staffed with personnel taught to offer by-the-numbers solutions to common problems but who are missing the experience and versatility to deal with the diversity of environments and lack of standardization that characterizes small business IT systems.

Progent's time-tested methodology for delivering affordable and successful network service to small businesses has made Progent one of the most respected Microsoft-certified IT service firms in the country. Progent has provided remote support to small businesses in every state in the United States (refer to Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing support to add to the technical skills of your internal network service staff. This can cut costs and help meet schedules for major projects like application design and development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to certified experts to assist your business to plan and execute your cloud strategy.

Main Technologies Serviced by Progent for Business Networks in Abilene, Texas
Progent's nationwide team of certified support professionals offers support for all facets of information technology deployed by companies of all sizes. Technologies supported by Progent in and around Abilene include:

Support Delivery Options Available for Abilene, Texas Businesses
Progent has a selection of alternatives for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for providing network support is based on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Contact Center Support Mechanism promotes fast support, comprehensive activity records, reliable follow-through, and strict expense monitoring across a range of IT service delivery options that include remote repairs, onsite support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) offers urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and fix hardware and software issues without the expense or delay of travel for onsite service calls. The background of Progent's network consultants allows them to handle most network issues rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for first-time clients to accommodate urgent situations and Progent bills per minute with no startup fees or time minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn additional details about Progent's remote computer troubleshooting services.

  • On-site Support
    Progent offers onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service personnel can work in conjunction with Progent's remote service experts to give small companies the best of both worlds: in-person service professionals when you need them as well as the on-line expertise of Progent's seasoned team of network consultants, security specialists, and business software developers. The response time for on-site service calls is typically under 24 hours. There is no start-up or retainer fee for registering as a Progent customer for on-premises support. Find out more details concerning how to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for all businesses who need fast and reliable access to an online Help Desk with efficient telephone support, online troubleshooting tools, and sufficient technical depth for all needed escalation. Because smaller companies typically are constrained by limited IT budgets and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Help Desk Services can be the most cost-effective option to ensure that small business information systems stay up and running. Read more details concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can provide assistance with critical products and technologies including
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network security consulting, fault tolerant it system design, server virtualization solutions, plus integration, programming and training for business software such as accounting, ERP and MRP, management reporting, CRM, and productivity packages. Progent can help with one-time projects including office relocations and major software migrations, longer term initiatives such as business analytics application programming and customization, database application programming and DBA support, and web development, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and system management, or emergency response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications like Exchange and MS SQL in order to provide small businesses with greater levels of availability, protection, and performance than is feasible with the type of in-house data center that is practical for the majority of small organizations. Because Progent uses the same facilities that host the gear of many of the world's biggest IT companies, Progent can save you the expense of building and maintaining the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and service packs remain updated, security and performance is continually monitored, and systems are regularly archived and ready for complete and prompt restoration. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize company's servers in a setting that not only provides the highest degree of availability and scalability but that is in addition convenient for customers to transfer to a different support firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit companies with multi-vendor networks to save dramatically on the costs of hardware, system maintenance, and IT management while getting enterprise-class dependability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered service, can handle the multi- platform and non- standardized environments typical of small companies, and keeps control of the software in the client's possession so that migrating to a new virtualized system is quick, safe, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online support to help organizations of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that combine physical IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so any looming issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated array of network products such as firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance experts can provide a company-wide view of system protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory requirements for IT information protection and incident reporting.

The breadth and depth of Progent's engineering staff offer a unique array of benefits to companies trying to maximize the productivity of their IT network within a realistic budget. These benefits include:

  • Best Practices
    Progent’s staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional experience, at the forefront of IT service, executing a wide variety of technical tasks for a large array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support staff. This ensures that you get not just expert IT help, but also a consultant with proven methods for solving actual IT problems rapidly. Read more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for online service and in-person visits by the minute. Consequently, you pay exclusively for received services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during normal business hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity avoids big invoices for fast fixes. Another advantage of granular pricing is that customers won't be inclined to permit minor problems to stay unaddressed until they become major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike many freelance consultants or local support firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every staff member to each client. The discipline of documenting and archiving support activity results in more effective service and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces few competitors. Small companies who work with independent service providers or who employ internal IT personnel gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Abilene, Texas business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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