Abilene, TX Remote Support from Certified Network Troubleshooting Experts
Progent's computer help services can deliver your Abilene, TX business budget-friendly and reliable support from enterprise-class information technology experts. By delivering IT consulting service when you require it, providing advanced expertise for mission-critical applications, offering unique support such as automated network monitoring, and invoicing only for support you receive, Progent offers your Abilene, Texas company an economical option for optimizing the productivity of small-scale office networks. If you run a local system, connect to cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses to build and support a reliable and safe information network and to benefit from quick availability of the seasoned consulting typically available only to enterprises who can maintain a sizeable in-house information technology staff.

For larger businesses, Progent can provide co-sourcing services to add to the skills of your in-house IT support team. Co-sourcing can save money and help meet schedules for big IT initiatives such as software design and development, disaster recovery planning and testing, security audits, office consolidations, or technology migrations.

Progent can in addition provide access to accredited experts to help your business to design and execute your cloud computing strategy.

Popular Products and Technologies Serviced by Progent's Consultants for Companies in Abilene, Texas
Progent's nationwide team of certified consultants provides support for all aspects of network technology deployed by organizations of any size. Practice areas served by Progent in Abilene include:

Service Delivery Alternatives Available for Abilene, Texas Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT management. Progent's model for delivering computer support is built on the Help Desk operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Support Mechanism ensures rapid support, comprehensive activity records, reliable follow-through, and strict expense control for a range of IT service delivery alternatives that include online repairs, onsite support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service professionals can assist clients to analyze and fix hardware and software issues without the cost or time loss of on-premises service calls. The background of Progent's network engineers allows them to resolve the majority of IT issues quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible signup process for first-time customers to address urgent situations and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the assistance you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out additional details about Progent's remote network support expertise.

  • Onsite Service
    Progent offers onsite computer support for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online support engineers to give small businesses the ideal combination: on-premises service professionals when you need them plus the on-line help of Progent's worldwide team of network consultants, security professionals, and business application developers. The wait time for on-site support calls is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more details concerning how and why to sign up for Progent's onsite computer support services.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for all companies who need prompt and dependable access to a professional Helpdesk with efficient telephone support, online troubleshooting tools, and sufficient technical depth for all needed escalation. Because smaller companies typically are constrained by tight IT budgets and can provide scant management bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that business computer systems are always up and running. Read more concerning Progent's Helpdesk services.

  • Consulting Services
    Progent offers small companies affordable availability of world-class consultants who can deliver help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, network protection engineering, fault tolerant it system design, virtualization solutions, plus configuration, customization and support for small business programs including accounting, ERP, reporting, CRM, and productivity software. Progent can help with one-time projects such as office relocations and massive software migrations, extended initiatives like business information application development and customization, database application development and administration services, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent can host mission-critical applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small companies with higher degrees of reliability, security, and performance than is feasible using the type of in-house data center that is practical for the majority of small and midsize organizations. Since Progent utilizes the same facilities that host the gear of many of the world's largest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet access. For managed applications, Progent can also see to it that patches and service packs remain updated, protection and efficiency is continually monitored, and systems are regularly archived and ready for complete and rapid restoration. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for all of a small organization's servers in an environment that not only provides the top degree of dependability and expandability but that is also easy for clients to migrate to a different service provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is based on tested virtual server technologies that permit businesses with multi-vendor environments to save significantly on the costs of capital equipment, infrastructure maintenance, and network management while getting world-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered solution, can handle the multi- platform and non- standardized networks common with smaller businesses, and keeps ownership of the licenses in the customer's hands so that moving to a new virtual system is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert online consulting services to help organizations of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Abilene, Texas Small Businesses
Progent's staff size, breadth of technical skill, and familiarity with enterprise IT support enable small businesses to sidestep the problems related to excessive dependence on small support firms or independent consultants.

Working with Progent enables your small business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT services, small companies sometimes depend heavily on independent engineers. Although individual service providers carry lower expenses than more substantial IT service organizations and can typically bill nominally lower rates, individuals are frequently spread too thin to respond rapidly to critical network problems. If a freelance engineer is occupied with different client, ill, on travelling, or in training, the lack of backup staff may require your business to wait for help during a crisis. As your company expands, network downtime or problems with critical programs become more expensive. The dollars you thought you were saving on a freelancer can be eaten up fast due to lower output. Also, when freelance consultants confront unfamiliar technologies, the lack of a large engineering group to depend on for help requires them to learn in place while your organization ends up with the costs for their continuing education.

  • Gain Access to Certified Professionals in Sophisticated IT Solutions
    The majority of smaller service firms or independent engineers focused on small company IT support may excel at providing connect-the-dots fixes but lack the background to deal cost-effectively with complicated network infrastructures with mixed platforms, many offices, Voice over IP implementations, remote workers, interconnected accounting and operational applications, eCommerce, and custom business applications. Progent's background with global enterprises and Progent's extensive team of specialists can benefit your business because enterprise environments are inherently complicated, integration issues require in-depth understanding of in numerous technical areas, and achieving a high level of stability, reliability, and security calls for enterprise-tested processes.

  • Build a Firm Basis for Growth
    Small businesses often start with an IT system cobbled together on a shoestring budget. Lacking a strong architecture, a series of improvised repairs commonly get tossed onto of a tenuous foundation. As a company evolves, stability and expandability problems can undermine the productivity of the organization. These networks require thorough assessment, intelligent business planning, and in-depth expertise to migrate to a network infrastructure that will provide the reliable basis to handle current business requirements and support downstream expansion.

  • Team with Solution Finders, Not Product Vendors
    Small businesses need guidance and education to navigate through an ever more complicated array of IT options available for accelerating growth and improving efficiency. They do not need an IT engineer or support organization that attempts to sell them products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This allows Progent to match technical services with the genuine needs of customers. Combining network consulting and product reselling can lead to a conflict where the proposed solution is based on a preselected technology instead of being based on the actual requirements of a small business.

Get in Touch with Progent
In case your Abilene, Texas company needs to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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