Low-cost Network Tech Support from Microsoft and Cisco certified Consultants for Businesses in Abilene, TX
By offering professional know-how when you need it, providing specialized expertise for key applications, offering high-value services like virtual data center hosting, billing solely for services you receive, and charging no sign-up or retainer fees for standard services, Progent helps you to maximize the business value of your It system and minimize support costs. Progent appreciates that network protection, dependability, and efficiency are as critical to small businesses as to major enterprises but that smaller organizations don't have the leverage to invest heavily in information networks and in-house support staffs. Progent's basic competitive advantage is that no network consulting firm can equal Progent's capability to provide the IT support expertise your company needs when you require it and at a cost you can afford.
For mid-size and large companies, Progent offers co-sourcing and project management services to add to the technical skills of your internal network support team. Co-sourcing can cut costs and help meet schedules for major IT initiatives like application programming, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations.
Progent can also offer access to accredited consultants to assist your company to plan and implement your cloud strategy.
Core Products and Technologies Serviced by Progent for Abilene, Texas Office Networks
A Microsoft-certified Partner computer support firm with a large group of Cisco CCIE network infrastructure experts and Apple accredited engineers, Progent offers urgent troubleshooting and affordable remote consulting to Abilene, TX companies for a wide array of computer technologies such as:
Service Delivery Alternatives for Abilene, Texas Companies
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, system architecture, and IT management. Progent's model for providing computer support services is built on the Call Center structure common to larger IT organizations. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive activity records, reliable follow-through, and tight expense monitoring for an array of IT service delivery modes that include online troubleshooting, onsite help, and high-end consulting.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can assist clients to analyze and fix network issues without the cost or delay of in-person service visits. The background of Progent's IT engineers makes it possible to handle most network problems quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time clients to accommodate emergency network problems and Progent bills per minute with zero startup charges or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security engineers. Learn additional information about Progent's remote network troubleshooting services.
- On-site Service
Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online support experts to give small and midsize companies the optimal solution: onsite service technicians when you need them as well as the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The wait time for in-person service calls is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more concerning how to sign up for Progent's in-person computer support.
- Help Desk Call Center
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, refer to Online Help Desk Services.
- Help Desk Sharing Services
Progentís Co-managed Help Desk services make it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's roster of veteran technical support technicians and subject matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution based on the top PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and metrics. For details, visit Progentís Help Desk sharing services.
- Consulting Expertise
Progent offers small companies affordable access to enterprise-class IT professionals who can deliver help with vital technologies including
- Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network security consulting, fault tolerant network engineering, server virtualization solutions, plus configuration, customization and training for business programs such as financials, operations, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects such as site moves and massive system migrations, extended initiatives such as customizing a legacy ERP platform to a modern Microsoft Dynamics 365 solution, database application development and administration support, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response such as data restoration and virus removal.
- Network Infrastructure Guidance for an At-Home Workforce
Progent can help small and medium-size businesses to plan, implement and debug the infrastructure required for remote workers. Aspects of network infrastructure for which Progent's experts can deliver guidance include safe and efficient VPN tunnel connections, VDI desktop platforms, router setup, wireless network design and implementation, and robust Internet connections. To find out about Progent's network infrastructure consulting services for remote workers, go to network infrastructure consulting services for telecommuters.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides complete hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the top degree of availability and expandability but that is in addition easy for clients to transfer to a different support provider or to move in-house when your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that permit small businesses with mixed environments to save significantly on the costs of capital equipment, system support, and IT administration while getting enterprise-class dependability and an unprecedented level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered package, can handle the mixed- OS and non- standardized environments common with smaller companies, and retains ownership of the software in the customer's hands so that moving to a different virtual system is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting Services
Progent can provide expert remote consulting support to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine local resources along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and within your budget.
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire threat progression including protection, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, enhance and troubleshoot their networking appliances like routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent consultant so all looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Abilene, Texas Small Businesses
Progent's size, scope of information technology expertise, and familiarity with corporate network consulting enable small businesses to sidestep the pitfalls associated with over reliance on small support firms or individual engineers.
Working with Progent's Experts allows your company to:
- Avoid Over Dependence on Freelance Consultants
For network services, small businesses sometimes depend heavily on freelance engineers. Although freelance service providers have lower overhead than more substantial support firms and can typically bill nominally lower fees, they are frequently too overworked to react rapidly to critical network problems. If an independent consultant is occupied with another customer, ill, on travelling, or in class, the absence of backup staff may force your business to wait for help in case of an emergency. As your small business grows, system unavailability or difficulties with critical programs become more expensive. The dollars you thought you were conserving on an independent consultant can disappear fast because of lower output. Also, when freelance consultants encounter unfamiliar problems, the lack of a big consulting team to count on for advice forces them to train with the meter running while your organization winds up footing the bill for their ongoing training.
- Have Access to Experts in Advanced Information Technology Issues
The majority of smaller service firms or freelance consultants who concentrate on small company IT support are capable of providing connect-the-dots solutions but don't have the background to work cost-effectively with complicated network configurations that have mixed operating systems, numerous offices, Voice over IP systems, mobile clients, interconnected financial and operational applications, data-driven web sites, and specialized line-of-business software. Progent's background with global companies and Progent's extensive team of specialists can benefit your small business because big-company environments are characteristically complex, integration issues require thorough understanding of in numerous technical areas, and achieving a high degree of robustness, reliability, and protection calls for industry-proven leading practices.
- Build a Firm Basis for Growth
Small companies often begin with a network implemented on a shoestring budget. Lacking a carefully designed basis, a series of band-aid repairs often get tossed on top of a tenuous foundation. As a company evolves, stability and scalability problems can hinder the success of the business. These networks require proper evaluation, intelligent strategic planning, and broad-based expertise to migrate to a network environment that can provide the solid basis to handle critical business requirements and ease future expansion.
- Team with Solution Finders, Not Product Resellers
Small businesses require guidance and education to navigate through an increasingly complicated maze of IT options available for enabling business growth and enhancing productivity. They do not need a network engineer or support organization that tries to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers consulting and services exclusively. This allows Progent to align technical services with the genuine needs of customers. Mixing IT consulting and product reselling can result in a situation where the proposed solution is built around a predetermined vendor instead of being based on the true requirements of a client.
In case your Abilene, Texas company needs to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Immediate Online Network Support
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).