Immediate, Low-cost Online Network Assistance for Abilene, Texas Small Companies
For more than twenty years, Progent has specialized in providing world-quality network support to customers who have small-business IT budgets. Progent has built a unique support system that includes a low-overhead, seamless virtual office infrastructure, custom online troubleshooting technology, a large pool of consultants certified in a wide array of technical disciplines, a Help Desk Call Center operational structure that maximizes responsiveness and ensures follow-up, a global team of on-line troubleshooting professionals, on-site support options for the majority of most zip codes in the U.S., and a company ethos committed to resolving technical issues in the shortest time and at the least cost to clients.
For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the technical skills of your internal IT service personnel. This can reduce expenses and help meet schedules for major IT initiatives such as application design and development, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition provide access to certified consultants to help your business to plan and execute a sensible cloud strategy.
Key Products and Technologies Serviced by Progent for Businesses in Abilene, Texas
Progent's nationwide team of industry certified experts offers help for virtually all facets of information technology used by companies of any size. Areas served by Progent in Abilene include:
Support Delivery Alternatives Available for Abilene, Texas Businesses
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, consulting, and network administration. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure common to larger IT organizations. Progent's Helpdesk Support Model promotes rapid support, comprehensive activity records, consistent follow-through, and tight expense monitoring across a range of network service delivery modes that include remote troubleshooting, onsite support, and top-level consulting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned support experts can help customers to analyze and repair hardware and software issues without the expense or delay of on-premises service calls. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup process for first-time clients to address emergency situations and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the help you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISSP-certified security engineers. Find out additional details concerning Progent's remote network support services.
- On-site Service
Progent offers on-site computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's online service experts to deliver small and midsize businesses the best of both worlds: hands-on service professionals when you need them plus the remote help of Progent's worldwide team of network consultants, security professionals, and business software developers. The response time for on-site support visits is usually less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more concerning how to sign up for Progent's onsite network support services.
- Help Desk
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. for more information, visit Help Desk Services.
- Shared Help Desk Services
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics. For more information, visit Progentís shared Help Desk services.
- IT Consulting Expertise
Progent provides small and midsize businesses affordable access to world-class IT professionals who can deliver help with vital technologies including
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, network protection consulting, fault tolerant network consulting, server virtualization solutions, plus integration, customization and support for small business programs such as financials, ERP, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects such as office moves and major system migrations, extended initiatives such as upgrading an older ERP platform to a modern MS Dynamics or Dynamics 365 solution, database application development and DBA services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as data restoration and malware removal.
- Infrastructure Guidance for Teleworkers
Progent can help small and mid-size businesses to plan, deploy and debug the network infrastructure to support offsite workers. Areas of network infrastructure where Progent's consultants can provide support include secure and efficient VPN connections, Virtual Desktop Infrastructure platforms, router configuration, wireless LAN planning and implementation, and reliable Internet connectivity. To learn about Progent's network infrastructure consulting services for teleworkers, see network infrastructure consulting expertise for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting services for the entirety of a small company's servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is in addition simple for clients to transfer to a different service firm or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtual server technologies that allow businesses with multi-vendor environments to benefit significantly on the expense of hardware, system maintenance, and IT administration while getting enterprise-class dependability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed package, can support the mixed- platform and loosely standardized networks typical of small businesses, and keeps ownership of the software licenses in the customer's hands so that migrating to a different virtualized system is fast, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent can provide advanced remote support to help companies of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital files, applications and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management staff and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Alternative for Abilene, Texas Businesses
Progent's size, breadth and depth of technical skill, and familiarity with corporate network support allow small and midsize companies to avoid the pitfalls related to over reliance on small support firms or independent engineers.
Working with Progent allows your company to:
- Avoid Over Dependence on Individual Support Consultants
For IT services, small companies often rely heavily on freelance engineers. Though individual support engineers have lower overhead than more substantial IT service firms and can afford to charge nominally smaller fees, freelancers are sometimes too busy to react quickly to critical situations. If an independent consultant is occupied with another customer, ill, on travelling, or in class, the absence of backup personnel may require your company to wait for help during a crisis. The more your small business expands, system unavailability or problems with critical programs get more costly. The money you thought you were saving on a freelancer can evaporate fast because of lower productivity. In addition, when freelance engineers confront unfamiliar technologies, the lack of a large consulting group to rely on for assistance requires them to learn in place while your organization ends up with the costs for their ongoing education.
- Gain Access to Certified Professionals in Sophisticated IT Issues
Many smaller service organizations or freelance engineers who concentrate on small company network consulting may excel at delivering routine solutions but lack the experience to deal efficiently with complex IT infrastructures with mixed platforms, numerous offices, Voice over IP implementations, remote workforces, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of experts can benefit your business because big-company networks are inherently complex, integration issues require thorough knowledge in many technical disciplines, and reaching a high level of robustness, reliability, and security requires enterprise-tested leading practices.
- Create a Firm Basis for Growth
Small businesses often begin with a network cobbled together on a tight budget. Without a strong architecture, a sequence of band-aid fixes commonly get piled onto of a marginal foundation. As a company evolves, reliability and scalability issues can undermine the success of the business. Such networks require thorough assessment, smart business planning, and in-depth expertise to migrate to an IT environment that will act as the solid foundation to handle critical business needs and ease future expansion.
- Work with Solution Finders, Not Product Vendors
Smaller companies require guidance and insight to work through an increasingly complicated maze of technology options available for enabling growth and enhancing efficiency. Businesses do not need a network consultant or service organization that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides consulting and services exclusively. This allows Progent to align technical services with the genuine needs of customers. Combining IT consulting and product reselling can result in a situation where the recommended solution is based on a predetermined vendor rather than being based on the actual needs of a customer.
How to Contact Progent
In case your Abilene, Texas company needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Fast Online Network Help
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).