Quick, Low-cost Remote Computer Troubleshooting for Abilene, Texas Small Companies
For over two decades, Progent has focused on providing enterprise-class network support to customers who have small-company budgets. Progent has built a powerful service solution that features a cost-effective, seamless virtual office infrastructure, custom remote troubleshooting tools, a large team of consultants certified in a broad range of IT practice areas, a Help Desk operational structure that maximizes efficiency and ensures follow-through, a worldwide team of on-line support experts, on-site service dispatching for the majority of most zip codes in the United States, and a company ethos committed to fixing technical problems in the least time and at the least cost to clients.
For medium-size and enterprise companies, Progent offers co-sourcing services to reinforce the technical skills of your internal network service staff. This can cut costs and minimize technical risks for major IT initiatives such as application development, disaster recovery planning and testing, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition provide the services of accredited experts to help your business to design and implement a sensible cloud computing strategy.
Main Practice Areas Supported by Progent for Abilene, Texas Business Networks
A Microsoft-certified Partner computer support company with a large group of Cisco Premier CCIE networking experts and Apple accredited consultants, Progent offers urgent troubleshooting and affordable remote consulting to Abilene, TX companies for a broad range of computer technologies such as:
Support Delivery Alternatives Available for Abilene, Texas Businesses
Progent offers a variety of options for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing IT support is built on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Service Mechanism promotes rapid support, thorough activity documentation, dependable follow-through, and strict cost control for an array of IT service delivery options that include remote repairs, on-premises help, high-end consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and repair network issues without the cost or time loss of on-premises support calls. The experience of Progent's network engineers allows them to resolve the majority of IT problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time clients to accommodate urgent situations and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSEs, and CISSP-certified security professionals. Find out more details about Progent's online network support expertise.
- Onsite Support
Progent provides onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote service experts to give small businesses the optimal solution: on-premises service professionals when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for in-person support calls is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more concerning how to register for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve the most issues. for more information, see Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small and midsize businesses affordable access to world-class consultants who can provide help with critical products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, high availability network engineering, server virtualization solutions, plus configuration, customization and support for business programs such as financials, ERP, management reporting, sales automation, and productivity suites. Progent can help with one-shot projects such as office moves and massive software upgrades, longer term initiatives such as management reporting software development and support, relational database application development and administration support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent services such as disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for vital business applications like Exchange Server and MS SQL to provide small and midsize businesses with higher levels of dependability, protection, and recoverability than is possible using the class of internal data center that is practical for most small organizations. Since Progent uses the same data centers that host the equipment of many of the planet's largest IT organizations, Progent can save you the expense of creating and managing the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and revisions remain current, security and performance is continually monitored, and systems and data files are consistently backed up and ready for full and prompt recovery. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of availability and scalability but that is also simple for clients to migrate to a different support provider or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system support, and network management while achieving world-class dependability and an unprecedented level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered package, can support the multi- OS and non- standardized environments typical of small companies, and keeps control of the software licenses in the customer's hands so that migrating to a different virtual host is fast, reliable, and affordable. This eliminates becoming a captive to a single hosting service while still offering all the economies related to SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent offers expert online consulting services to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of experience providing advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and debug their networking appliances such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so any potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security requirements, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs important to the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of network products such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a company-wide view of network protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government requirements for IT information security and incident reporting.
The breadth and depth of Progent's consulting team bring a powerful array of benefits to organizations wishing to increase the productivity of their IT system within an affordable budget. These benefits include:
- Best Industry Service Methodology
Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry background, in the trenches of network service, performing a broad variety of technical projects for a large array of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This means that you get not only world-class technical help, but also a consultant with proven methods for fixing real-world network problems quickly.
Read more details about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you owe just for delivered services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no retainer for support services provided during normal business hours. Many service firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates king-size invoices for fast repairs. Another advantage of granular billing is that clients are not inclined to allow simple issues to stay unaddressed until they become major problems.
Learn more concerning Progent's value pricing for IT outsourcing.
- Full Reporting of IT Support
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support reports sent by each consultant to every customer. The practice of documenting and archiving service records results in more efficient support and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to release vital service information.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Small companies who work with freelance consultants or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and productive.
Find out more details about Progent's knowledge transfer services.
How to Contact Progent
In case your Abilene, Texas business needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Network Help
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).