Affordable Computer Troubleshooting from Microsoft premier Consultants for Businesses in Abilene, TX
By delivering world-class know-how when you need it, providing in-depth knowledge for critical business applications, offering innovative services such as virtual data center hosting, invoicing solely for services delivered, and requiring no setup or retainer fees for standard services, Progent allows your company to maximize the competitive value of your It network and cut support expenses. Progent recognizes that network security, reliability, and efficiency are just as critical to small businesses as to large enterprises but that small companies don't have the economy of scale to spend aggressively in computer networks and internal service groups. Progent's basic competitive advantage is that no network consulting firm can match Progent's capability to provide the IT support expertise your business requires whenever you require it and at prices you can afford.
For mid-size and large businesses, Progent offers co-sourcing and project management services to add to the technical skills of your internal network support team. Co-sourcing can reduce expenses and minimize technical risks for major projects such as software design and development, business continuity planning, security audits, office consolidations, or technology migrations.
Progent can also provide the services of certified consultants to help your business to plan and execute a sensible cloud computing strategy.
Main Technologies Supported by Progent for Business Networks in Abilene, Texas
Progent's nationwide team of world-class experts offers help for all facets of network systems used by businesses of all sizes. Technologies served by Progent in and around Abilene include:
Support Delivery Options Available for Abilene, Texas Businesses
Progent offers a selection of options for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for providing computer support is built on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Contact Center Service Model promotes fast support, thorough activity documentation, consistent follow-through, and tight expense monitoring across an array of network service delivery modes that include remote troubleshooting, on-premises help, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix network problems without the cost or time loss of on-premises support visits. The experience of Progent's IT engineers makes it possible to handle most IT problems rapidly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible registration procedure for first-time clients to accommodate urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the support you get. Experts available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security professionals. Find out more details about Progent's online computer troubleshooting services.
- On-site Support
Progent provides on-site technical support for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's online service experts to deliver small companies the best of both worlds: on-premises support professionals when you need them plus the on-line help of Progent's worldwide team of network consultants, security professionals, and business software developers. The response time for on-site support calls is typically less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Find out more concerning how and why to sign up for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle complex issues. For details, refer to Online Help Desk Services for Small Businesses.
- IT Consulting Expertise
Progent offers small businesses affordable access to enterprise-class consultants who can provide help with vital technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, non-stop network consulting, server virtualization strategies, plus configuration, programming and support for small business programs such as accounting, ERP and MRP, business analytics, sales automation, and productivity software. Progent can provide assistance with short-term projects including office relocations and massive system migrations, extended projects like business reporting software programming and support, relational database software development and administration support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network management, or emergency services like disaster recovery and malware cleanup.
- Application Hosting
Progent can host key applications like Exchange and SQL Server in order to provide small businesses with greater levels of dependability, security, and performance than is possible with the type of in-house data center that is realistically affordable for most small and midsize companies. Because Progent utilizes the same data centers that support the gear of some of the planet's largest information technology companies, Progent can eliminate the cost of creating and maintaining the infrastructure needed for world-class environmental control, power backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions stay updated, security and performance is continually tracked, and systems are consistently archived and available for complete and prompt restoration. Find out more about Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers complete hosting for all of a small company's servers in an environment that not only delivers the highest level of availability and extensibility but that is in addition convenient for customers to migrate to a different support firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that allow companies with mixed networks to benefit significantly on the costs of hardware, system maintenance, and IT administration while getting world-class dependability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can handle the multi- OS and loosely standardized environments common with small businesses, and keeps ownership of the licenses in the client's possession so that moving to a different virtual host is quick, safe, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting services.
- Hybrid Cloud Migration Services
Progent offers expert remote consulting to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that utilize on-premises resources as well as cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of background delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's affordable ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so all looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also offers expertise for an increasingly complex array of network products such as PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's
CISSP-Premier security consultants,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide view of system protection and can help with complex security projects such as SIEM solutions to help companies comply with business guidelines and statutory mandates for IT information protection and incident reporting.
The scope and size of Progent's engineering staff offer a powerful array of benefits to companies trying to increase the business value of their information network within a realistic budget. These advantages include:
- Best Methodology
Progentís staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry experience, at the front lines of IT service, executing a broad variety of technical projects for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support staff. This means that you get not just world-class IT skills, but also a consultant with proven approaches for repairing real-world IT problems efficiently.
Find out more details about Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for phone service and on-premises visits per minute. Consequently, you are billed only for delivered services. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no sign-up fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's small pricing granularity eliminates king-size invoices for fast solutions. Another advantage of by-the-minute pricing is that your company won't be inclined to allow less critical issues to stay unaddressed until they grow into big ones.
Learn more about Progent's value pricing for IT outsourcing.
- Full Documentation of Delivered Support
Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local support organizations who provide scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports given by each staff member to every customer. The practice of documenting and archiving service records results in more efficient service and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
Learn additional information about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Small businesses who work with freelance consultants or who maintain in-house IT personnel gain when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient.
Find out additional information about Progent's knowledge transfer services.
Get in Touch with Progent
If your Abilene, Texas business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Help
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).