Abilene, TX Remote Support from World-class Network Troubleshooting Consultants
Progent's computer technical support services can provide your Abilene, TX company budget-friendly and consistent support from enterprise-class consulting experts. By providing network support help when you require it, offering specialized expertise for critical technologies, offering unique services such as automated network monitoring, and invoicing only for services you use, Progent offers your Abilene, Texas business an economical option for maximizing the business value of small business information systems. If you maintain an onsite system, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the smart way for organizations and local governments to create and maintain a robust and secure information system and to benefit from quick availability of the seasoned consulting ordinarily restricted to businesses who are able to afford a large in-house IT group.
For mid-size and large companies, Progent can provide co-sourcing support to add to the subject matter expertise of your in-house IT service personnel. This can reduce expenses and help meet schedules for major IT initiatives like application programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations.
Progent can in addition offer access to accredited consultants to help your business to plan and execute a sensible cloud computing strategy.
Core Practice Areas Serviced by Progent for Business Networks in Abilene, Texas
Progent offers the services of certified consultants for all aspects of business network technology found in small companies. Products and technologies serviced by Progent include:
Support Delivery Alternatives Available for Abilene, Texas Businesses
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, and IT management outsourcing. Progent's model for delivering IT support is based on the Help Desk operational structure common to big IT groups. Progent's Help Desk Call Center Support Model ensures fast response, thorough activity documentation, dependable follow-up, and strict cost control across an array of IT support delivery modes that include online repairs, on-premises support, and top-tier consulting.
- Remote Support
Progent's Technical Response Center offers urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's seasoned service experts can help clients to troubleshoot and fix hardware and software issues without the expense or delay of on-premises support visits. The experience of Progent's network engineers makes it possible to handle most IT problems rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup procedure for new clients to accommodate emergency situations and Progent charges per minute with no sign-up charges or minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Learn more information about Progent's online computer support expertise.
- On-site Service
Progent offers onsite technical support for registered clients in major metropolitan areas in the United States. Progent's onsite support personnel can work in tandem with Progent's online service engineers to deliver small businesses the best of both worlds: in-person service professionals when you need them as well as the remote help of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The wait time for in-person support visits is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for on-premises service. Find out more details about how to register for Progent's onsite network support.
- Help Desk
Progent's Standard Help Desk Services offer small businesses a comprehensive service desk solution that manages all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues. To learn more, see Online Help Desk Services for Small Businesses.
- Help Desk Sharing Services
Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's pool of veteran technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and metrics. For details, refer to Progent's Co-managed Help Desk services.
- Consulting Expertise
Progent offers small businesses affordable access to world-class IT professionals who can deliver assistance with critical products and technologies including Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting support for Horizon3.ai's NodeZero pentest products, network security consulting, high availability it system consulting, server virtualization solutions, plus configuration, programming and training for business programs such as financials, operations, management reporting, CRM, and productivity packages. Progent can help with short-term projects such as office relocations and massive system migrations, longer term projects like customizing a legacy ERP system to a current MS Dynamics 365 package, database software programming and administration services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services like data restoration and malware removal.
- Network Infrastructure Consulting Services for Teleworkers
Progent can help small and mid-size businesses to design, configure and debug the infrastructure needed to support remote workers. Areas of network infrastructure for which Progent's consultants offer assistance include secure and convenient VPN tunnel connections, VDI desktop platforms, router configuration, Wi-Fi network design and implementation, and reliable Internet connectivity. For details about Progent's infrastructure consulting services for remote workers, refer to infrastructure support services for an at-home workforce.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize organization's production servers in a setting that not only provides the top degree of dependability and scalability but that is in addition simple for clients to migrate to a different service provider or to bring internally when your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow businesses with mixed networks to save dramatically on the costs of capital equipment, infrastructure maintenance, and network management while getting enterprise-class dependability and an unparalleled level of vendor alternatives. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed package, can handle the mixed- OS and loosely standardized networks typical of smaller businesses, and keeps control of the licenses in the customer's possession so that migrating to a different virtual system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert remote support services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to deliver web-based control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent consultant so all looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Smart Choice for Abilene, Texas Businesses
Progent's staff size, depth of information technology expertise, and familiarity with corporate network support enable small companies to avoid the pitfalls associated with over reliance on thinly staffed support firms or independent engineers.
Working with Progent's Experts allows your company to:
- Prevent Over Dependence on Freelance Support Consultants
For network services, small companies often depend heavily on independent engineers. Though individual support providers carry lower expenses than more substantial support firms and can typically bill apparently smaller rates, freelancers are often stretched to far to react rapidly to urgent problems. If a freelance consultant is occupied with different customer, ill, on vacation, or in class, the lack of replacement personnel may require your company to wait for help during a crisis. As your small business expands, system unavailability or problems with critical programs become more costly. The dollars you thought you were saving on an independent consultant can be eaten up quickly due to lower output. Also, when freelance engineers confront unfamiliar technologies, the lack of a large consulting team to fall back on for assistance forces them to learn with the meter running while your company winds up footing the bill for their continuing training.
- Gain Access to Experts in Complex Information Technology Issues
Many small support firms or freelance engineers specializing in small business network support may excel at providing routine fixes but don't have the experience to deal cost-effectively with complicated network infrastructures with mixed operating systems, multiple locations, Voice over IP systems, remote workers, integrated accounting and operational software, data-driven web sites, and specialized business software. Progent's background with global companies and Progent's extensive team of experts can benefit your small business because enterprise environments are by nature complicated, support problems require thorough knowledge in many technical areas, and achieving an acceptable level of stability, reliability, and protection requires industry-tested leading practices.
- Create a Solid Basis for Growth
Small companies often start with a network cobbled together on a tight budget. Without a strong architecture, a sequence of band-aid fixes commonly get tossed on top of a marginal foundation. As a company grows, reliability and expandability issues can obstruct the success of the business. Such networks need proper evaluation, intelligent strategic planning, and broad-based expertise to migrate to an IT infrastructure that will act as the reliable foundation to handle critical business needs and support downstream growth.
- Work with Solution Finders, Not Resellers
Small companies require direction and education to navigate through an ever more complex maze of technology options offered for enabling business growth and enhancing productivity. They do not need a network consultant or support organization that attempts to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent sells services and expertise exclusively. This permits Progent to match technical support with the genuine needs of clients. Combining IT consulting and product reselling can lead to a situation where the proposed solution is based on a predetermined vendor instead of being driven by the actual needs of a customer.
How to Contact Progent
If your Abilene, Texas company wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Help
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).