Expert Remote Troubleshooting for Abilene, Texas Networks from Microsoft Certified Consultants
Small companies have traditionally been underserved by major IT support organizations. Many small companies permit themselves to become dangerously dependent on freelance engineers or small consulting organizations who don't have the size or broad skill sets to respond promptly or efficiently to network crises. Other small companies turn to mass-market support providers staffed with technicians trained to provide standardized solutions to common issues but who do not have the background and technical scope to handle the diversity of configurations and lack of standardization typical of small company IT networks.

Progent's time-tested approach to providing affordable and successful technical service to small businesses has made Progent one of the top Microsoft-certified IT consulting firms in the United States. Progent has delivered online help to companies in every state in the U.S. (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the skills of your internal network support group. This can save money and help meet schedules for major IT initiatives such as application design and development, disaster recovery planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of certified consultants to help your company to plan and implement a sensible cloud strategy.

Core Products and Technologies Serviced by Progent's Consultants for Business Networks in Abilene, Texas
Progent's nationwide team of world-class support professionals provides assistance for all facets of network systems used by organizations of any size. Technologies supported by Progent in Abilene include:

Service Delivery Options Available for Abilene, Texas Businesses
Progent has a variety of alternatives for providing small companies and local governments with cost-effective IT services for technical support, consulting, and network management outsourcing. Progent's paradigm for delivering computer support is built on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Support Mechanism ensures fast response, thorough service records, dependable follow-through, and strict expense monitoring for an array of network service delivery alternatives that include remote troubleshooting, in-person help, and top-level consulting.

  • Remote Support
    Progent's Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can assist clients to troubleshoot and fix hardware and software problems without the cost or delay of in-person support calls. The experience of Progent's IT engineers allows them to handle most network problems quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for first-time clients to address urgent network problems and Progent charges per minute with zero startup charges or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISM-certified security professionals. Learn additional information about Progent's remote network troubleshooting services.

  • On-site Service
    Progent provides onsite computer assistance for signed-up clients in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's online service engineers to deliver small and midsize companies the ideal combination: onsite service professionals when you require them as well as the remote expertise of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The wait time for in-person support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more concerning how to register for Progent's in-person computer service.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve challenging problems. For details, see Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticketing, ownership, status tracking, and metrics. To learn more, refer to Progent's Help Desk Co-management services.

  • Consulting Services
    Progent provides small companies budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero PEN test platform, company-wide network protection engineering, fault tolerant it system engineering, virtualization strategies, plus integration, programming and support for business programs such as financials, ERP, reporting, sales automation, and productivity packages. Progent can help with one-time projects such as office relocations and major system migrations, longer term projects such as customizing an older MRP platform to a current MS Dynamics or Dynamics 365 package, database software development and DBA services, and web design, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network administration, or emergency services like disaster recovery and malware removal.

  • Network Infrastructure Support Services for an At-Home Workforce
    Progent can help small and mid-size businesses to plan, configure and troubleshoot the infrastructure needed to support work-from-home employees. Areas of network infrastructure where Progent's consultants can deliver assistance include secure and efficient VPN tunnel connectivity, VDI desktop platforms, router integration, wireless network planning and deployment, and reliable Internet connectivity. For information about Progent's network infrastructure expertise for at-home workers, visit network infrastructure support services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small company's production servers in an environment that not only provides the highest level of dependability and extensibility but that is also easy for clients to migrate to a different service provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtualization technologies that permit businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and IT administration while achieving world-class availability and an unprecedented degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed package, can handle the multi- OS and loosely standardized networks common with small businesses, and retains control of the software licenses in the client's hands so that migrating to a different virtualized host is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote consulting services to help companies of any size integrate their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help your IT team to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize physical IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of background delivering high-level consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security vendors to provide centralized control and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity programs important to most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies including firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-Premier security experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide perspective on system security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory requirements for IT information security and reporting.

The breadth and size of Progent's consulting staff offer a unique array of benefits to customers trying to maximize the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on industry experience, in the trenches of IT support, executing a broad range of technical tasks for an extensive mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting personnel. This ensures that you get not only world-class IT help, but also a support engineer with proven approaches for solving actual network problems rapidly. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you are invoiced only for received support. Progent does not demand a higher rate for after-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no sign-up fee and requires no retainer for support services delivered during regular business hours. Many support firms impose substantial minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates king-size bills for fast repairs. Another advantage of granular invoicing is that clients won't be tempted to permit less critical issues to fester until they become major ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who offer scant documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to each customer. The discipline of documenting and organizing service activity results in more effective service and avoids a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Small companies who utilize independent service providers or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Learn more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Abilene, Texas business wants to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Support
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Aironet Access Point Management Network Consulting

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    PowerPivot for Excel Technical Consultant

    Progent offers the expertise of certified engineers as well as experienced software programmers, DBAs, project management experts, Cisco-certified network architects, disaster recovery/business continuity specialists, and certified security professionals to help your business to evaluate the likely benefits of Microsoft SQL Server 2012 for your organization, set up pilot environments at your site or at Progent's test lab, design and execute out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from legacy database solutions, and define an efficient and secure network infrastructure that helps you realize the full strategic benefit of SQL Server 2012.

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    • Firesight Configuration
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    Progent's Cisco-Certified technology experts provide experienced PIX Firewall support services covering design, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and safe access services. Ranging from compact, plug-and-play desktop appliances for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a healthy level of security, speed and reliability for business networks of all sizes. PIX firewalls are based on a proven, purpose-built operating system, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and connectivity services, including powerful application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and flexible management solutions. Progent's network experts can help you select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    ASA 5500-X Firewall with Firepower Support Services

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    Progent's Microsoft-certified SQL Server 2019 experts can help you to assess the advantages for upgrading to SQL Server 2019 and can deliver rapid remote or onsite access to experts in solution design and deployment, application programming, database administration, and network security.

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    Progent's Citrix-authorized engineers can help your company to understand the strategic advantages of XenServer as well as other Citrix products, and can assist your IT organization to design, validate, execute, troubleshoot, and maintain a Citrix XenServer installation. Progent can also analyze your existing Citrix technology environment and show you how to enhance resource utilization, responsiveness, protection, availability, and recoverability.

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    Progent's Duo service plans incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with iOS, Android, and other personal devices.

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    Years of experience providing Microsoft support and Cisco technology consulting has enabled Progent to build a unique capability for serving branch offices that need network service with the flexibility common to with small organizations but which includes professional communications, thorough documentation, and adherence to enterprise IT protocols. If your enterprise has a remote office situated anywhere in California or any area covered by Progent's engineers, Progent can offer a wide range of onsite and on-line IT consulting services and network architecture assistance.

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    Progent's Microsoft certified consultants provide a range of consulting services for Microsoft Dynamics GP (formerly Great Plains). Microsoft Dynamics GP is a financial and business analysis platform built, like all Microsoft financial tools, on the expandable and familiar platform of Windows technology. Dynamics GP offers a cost-effective solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to install and integrate, and with its segmented design you can license only the functions you currently require, with the option to expand clients and increase capabilities in the future. Progent's Microsoft Dynamics GP consulting experts can show you how to deploy, configure and manage the current version of Dynamics GP or migrate efficiently from an earlier version.

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    Cisco's Catalyst wireless controllers simplify the administration of wireless networks by unifying the configuration and control of Wi-Fi access points, optimizing Wi-Fi performance by reducing the impact of radio frequency congestion, improving Wi-Fi availability with fast failover, and strengthening security by detecting threats and analyzing traffic content based on user type and locale. Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controller appliances to manage wireless networks of all sizes. Progent can assist you to administer and debug your existing Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's latest wireless controller solutions.

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    Progent's Meraki Wi-Fi access point experts offer online and on-premises support services to help businesses of all sizes to plan, deploy, manage, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can help your business to configure and support Meraki-based wireless networks for environments that can range from a teleworker's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco technology including switches, routers and ASA firewalls to build a cohesive network infrastructure that delivers the same connectivity, performance, security compliance, manageability and uptime for wired and wireless users regardless of their mobility or device.

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    Hyper-V 2016 utilizes core features initially designed for and refined on Microsoft Azure, one of the world's largest public clouds. This pedigree dramatically enhances the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by enhancing security, uptime, scale, manageability, dependability and disaster recovery. Progent's Microsoft-certified consultants can help you to evaluate the benefits of Hyper-V 2016 for your organization, configure test systems to verify the ability of Hyper-V 2016 to run your critical workloads, plan an efficient network topology for a cloud-centric or hybrid deployment, create and execute a non-disruptive upgrade plan, train your IT administration and technical support staff, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 investment delivers the highest possible business value.

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    Progent can assist you to plan and implement an efficient move from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity services for both on-premises and Azure resources.

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    Progent can help your company to plan and execute a smooth transition from a Sun Solaris-powered information environment to a network powered by Microsoft Windows and capable of running Microsoft's powerful office productivity products, commercial applications, and developer tools. Progent's Solaris, Windows and Cisco engineers and application specialists can help you guard your data and minimize business disruption by developing an effective migration plan that protects your current investments in Solaris software and technology. UNIX-to-Windows migration consulting expertise available from Progent include analysis of current environment, migration strategy and testing, Microsoft Exchange migration support, information and application transition, and server and mass storage migration and consolidation.

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    ProSight LAN Watch is Progent's server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so all looming problems can be resolved before they can impact productivity.

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    Progent's Windows consulting experts can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from any earlier release of Windows. Remote and onsite evaluation and migration support for Windows 10 provided by Progent's consultants include Return on Investment estimates, project supervision, application compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid integration, mobile device management, telecommuter access, security and compliance, streamlined provisioning and management, network infrastructure optimization, wired/wireless convergence, disaster recovery planning, custom training for network management staff and users, and post-migration Call Center support services.

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    Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows endpoints.

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    Progent offers three basic types of Contact Center support including Microsoft Call Center Outsourcing Services, Virtual Help Desk Services, and Helpdesk Process Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft and Cisco experts offers your clients convenient access to a dependable support resource with years of experience delivering phone support and remote access repair for networks powered by Microsoft technology. Progent's concentration is on earning the support Call Center a respected reputation as a solid contributor to company productivity. Progent's goal is to resolve and not merely report problems.

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    Colocation sites allow companies to share world-class data centers for housing network equipment that runs critical applications and services. Progent's Microsoft and Cisco certified IT experts can assist your business with all aspects of your colocation strategy including choosing and moving to a colocation facility, designing system architecture, specifying hardware, on-premises and remote maintenance, establishing online system management, and training your support staff.

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    Windows Server 2008 R2 features high levels of speed, security, fault tolerance, scalability, and flexibility that accelerate productivity of local, branch office, and mobile users. Progent's Microsoft-certified experts can deliver cost-effective remote engineering, technical support, and education services to help you to plan, execute, and maintain Microsoft Windows Server 2008 R2 to add substantial business value to your network.

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    Progent's Cisco-certified IT experts can help you build an economical, high availability Internet configuration solution that can achieve non-stop Internet connectivity through a wide array of fault tolerant Internet access products and services including non-stop BGP, transparent fail-over, and multiple ISPs. Progent can provide Cisco Certified Internetwork Expert consultants to help you utilize the most current technology for high availability Internet connectivity to implement a cost-effective, completely redundant Internet interface with automatic failover and other capabilities to create fault tolerant Internet availability.

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    Infor CloudSuite Industrial, previously branded SyteLine, is an ERP platform that embodies over a quarter century of experience assisting manufacturing, distribution and service companies to manage complicated supply chains and streamline critical business processes in order to get products to market fast and meet customer schedules dependably. Progent can provide the skills of an ERP specialist with over two decades of experience working with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide online or on-premises consulting that spans from as-needed guidance to solution design and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include implementation, migration, process improvement, customization, CPQ, web site integration, troubleshooting, data conversion, Amazon AWS integration, disaster recovery planning, and database administration.

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    Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable and safer AD implementation. Both options also offer the long-term advantages of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime.

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    Remote continuous network monitoring, proactive alerts, and periodic reports are vital to maintaining the health of your network and eliminating preventable and expensive downtime. Remote Monitoring and Management solutions have progressed to the point that companies of any size can afford a level of network stability that was once reserved for large enterprises. Progent offers a variety RMM solutions available as low-cost service packages designed to assist you to detect and resolve a an array of IT network problems before they get big enough to disrupt productivity.

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    The Help Desk support model used by Progent's Technical Response Center offers small organizations an dependable alternative to reliance on freelance service individuals by offering broad expertise shared by multiple support teams, optional round-the-clock access to urgent assistance, escalation capability to top-level engineers for handling the most intractable issues, service consistency and dependability, quick follow-up enforced by seasoned service administrators, a selection of easy-to-use mechanisms for initiating service jobs, plus excellent progress visibility enabled by ticket updates and available via a web-based portal.

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    Progent's Microsoft certified consultants provide a variety of consulting services for Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft financial package and corporate management solution based, like all Microsoft financial solutions, on the scalable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the most recent edition of Microsoft financial products in the Dynamics GP/Great Plains family, provides a cost-effective tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Dynamics GP/Great Plains is easy to deploy and integrate, and with its segmented approach you are able to license only the capability you currently require, with the option to expand users and increase functionality in the future. Progent's Microsoft Dynamics GP/Great Plains Software support engineers can show you how to install, configure and manage Microsoft Dynamics GP 2010 and also older editions of Dynamics GP.

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    Progent's ProSight Email Guard uses the services and infrastructure of top information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall.

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    Progent's high availability system experts provide non-stop computing consulting, disaster recovery services, system load balancing, non-stop interoffice access, high-availability Internet architecture design, fault-tolerant data center support, and other 24x7 networking consulting to show your small business integrate a non-stop environment for line-of-business applications. Progent has the experience to develop affordable, high-availability systems by deploying the evolving library of Microsoft Windows Cluster servers such as Microsoft Windows Cluster Server 2003, SQL Server Cluster, and Exchange Cluster Server. Progent's Microsoft and Cisco authorized engineers can show you how to you design a fault tolerant mutli-site network with a fully redundant Internet interface and efficient system load balancing.

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    Progent's certified Internet Security and Acceleration Server consulting experts have extensive experience developing corporate security designs for information systems with many locations, mobile users, and line-of-business web-based applications. A Progent ISA Server engineer can help your small company plan and deploy an installation of Microsoft ISA Server 2004 that supports your IT protection requirements without restricting your network.

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    For corporations with branches in California or any area covered by Progent's consultants, Progent's Microsoft-Premier IT consulting professionals and certified Cisco system consultants can provide a range of network support services including project planning, Sarbanes Oxley compliance, site relocations, enterprise security, system design, local or remote branch office support, and technical support for colocation hosting facilities. A Progent network consultant can help you design a multi-site information system that makes efficient use of colocation services and Internet data centers. Progent's Microsoft Certified consultants can help large enterprises design, deploy and support massive rollouts of updated versions of Microsoft products including Enterprise Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progent's CCIE and Cisco Certified Network Professional experts can help you configure Cisco products for connectivity solutions that combine simple, high-speed, integrated, and remote networking.

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    Progent's Cisco-authorized IT experts can show you how to design an affordable, fault tolerant Internet connection solution that can deliver 24x7 Internet connectivity via a broad range of fault tolerant Internet network products and services including high availability BGP, transparent fail-over, and redundant ISPs. Progent offers CCIE professionals to help you utilize the latest technology for high availability Internet connections to build a cost-effective, fully redundant Internet interface with automatic failover and other features to deliver non-stop Internet connections.

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    Progent's Citrix experts can assist your organization to assess the potential strategic value of the available versions of Essentials for Hyper-V, assist you to integrate Citrix management utilities in your Hyper-V network, and show you how you can use Citrix Essentials for Hyper-V to enhance the responsiveness, uptime, consistency, and fault tolerance of your virtual network while reducing the cost of equipment and operations and simplifying administrative tasks.

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    Microsoft supports seamless hybrid networks that combine Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have some Exchange mailboxes hosted on your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consultants can assist you with any facet of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can provide as-needed expertise to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Exchange solution is completed on time and within budget.

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    Progent's certified Windows 2000 consulting staff can help you enhance the functionality of your current Windows 2000 Servers and can simplify network management, offer technical support and repair, and strengthen security. Progent can also help you create, justify, and execute a strategy to migrate from Windows Server 2K to Windows 2003 Server. Progent is expert in setting up pilot installations to reduce the technical risk associated with moving to Windows Server 2003 by uncovering possible hardware and software compatibility problems.

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    Progent's Microsoft-certified consulting experts have more than a decade of background planning, implementing, optimizing and troubleshooting Microsoft SCOM environments and can provide companies of all sizes advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that delivers the performance and resilience needed to watch over your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also assist you to import and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network fabric and Microsoft and third-party apps and services. In addition, Progent can deliver fast online or on-premises troubleshooting to help you to fix critical issues detected by System Center 2012 Operations Manager.

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