Affordable Computer Tech Support from Microsoft and Cisco premier Experts for Companies in Abilene, TX
By offering professional know-how whenever you need it, providing in-depth expertise for critical business applications, providing high-value services like virtual server hosting, billing only for services you receive, and charging no sign-up fees or retainers for standard services, Progent helps your company to maximize the business value of your It network and reduce support expenses. Progent recognizes that network security, dependability, and efficiency are as important to small companies as to major corporations but that smaller organizations don't have the economy of scale to invest aggressively in information technology and in-house support staffs. Progent's basic competitive advantage is that no IT consulting organization can match Progent's capability to provide the network support expertise your business needs when you require it and at a cost you can afford.
For medium-size and enterprise companies, Progent offers co-sourcing and project management support to reinforce the technical skills of your internal network service team. Co-sourcing can save money and minimize technical risks for major projects like application design and development, disaster recovery preparedness, network security evaluations, office consolidations, or software migrations.
Progent can also provide the services of certified consultants to help your business to design and execute your cloud computing strategy.
Primary IT Areas Supported by Progent for Businesses in Abilene, Texas
Progent offers the services of qualified experts for all facets of business network technology deployed in small and midsize companies and local governments. Products and technologies serviced by Progent's consultants include:
Support Delivery Options for Abilene, Texas Businesses
Progent offers a selection of options for providing small and midsize businesses with cost-effective IT services for technical support, system architecture, hosting, and IT management. Progent's model for delivering IT support services is based on the Help Desk structure common to larger IT organizations. Progent's Helpdesk Service Model ensures rapid response, thorough service records, consistent follow-through, and tight expense monitoring for an array of network service delivery modes that include online repairs, onsite support, high-end consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support experts can help clients to analyze and fix network issues without the expense or delay of travel for onsite service visits. The experience of Progent's IT consultants allows them to handle most IT issues rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a convenient, web-accessible registration procedure for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the assistance you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Learn additional details concerning Progent's online network troubleshooting expertise.
- On-site Support
Progent offers onsite computer support for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online service engineers to give small companies the optimal solution: hands-on service technicians when you need them as well as the remote expertise of Progent's seasoned team of network consultants, security professionals, and business software developers. The wait time for on-site support visits is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more about how and why to register for Progent's in-person network support.
- Help Desk Call Center
Progent's Contact Center Services are designed for all companies who need prompt and dependable access to a professional Helpdesk with efficient phone assistance, remote repair capability, and enough technical depth for full escalation. Since small and midsize businesses usually have tight information technology budgets and can spare little executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Services could be the most cost-effective option to make sure that business computer networks are always productive. Read more about Progent's Helpdesk outsourcing services.
- Consulting Services
Progent provides small companies affordable access to world-class IT professionals who can deliver help with vital products and technologies such as
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security engineering, fault tolerant network consulting, server virtualization solutions, plus integration, programming and training for business programs including financials, ERP, reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects including office relocations and massive system upgrades, longer term initiatives such as business analytics software development and customization, database application programming and DBA services, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system management, or urgent services such as data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for key applications like Exchange Server and Microsoft SQL to provide small companies with higher degrees of dependability, security, and recoverability than is possible using the class of in-house data center that is realistically affordable for the majority of small organizations. Because Progent uses the same data centers that support the equipment of many of the world's largest IT companies, Progent can eliminate the cost of creating and maintaining the systems required for world-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is constantly monitored, and systems and data files are consistently backed up and available for full and rapid recovery. Find out additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers full hosting for all of a small company's production servers in an environment that not only delivers the highest degree of fault-tolerance and scalability but that is in addition convenient for customers to transfer to a different support provider or to move in-house when your situation warrants it. Progent's Private Cloud hosting is based on proven virtual server technologies that allow small businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while getting world-class availability and an unparalleled level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered package, can support the multi- platform and loosely standardized environments common with smaller businesses, and retains ownership of the software in the customer's hands so that moving to a different virtual system is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent can provide expert online consulting to help businesses of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that utilize local IT assets as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent attention. Progent can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to deliver web-based control and world-class protection for your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is intended to evaluate your company's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated collection of network products including PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-Premier cybersecurity experts,
CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a company-wide view of system security and can assist with advanced security projects like SIEM solutions to help enterprises comply with business guidelines and government mandates for IT data protection and reporting.
The breadth and size of Progent's consulting team bring a powerful array of advantages to companies wishing to increase the productivity of their information network within a reasonable budget. These advantages include:
- Best Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, at the forefront of network service, executing a broad range of IT tasks for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This means that you get not just world-class technical help, but also a support engineer with proven methods for fixing actual IT problems rapidly.
Read more details concerning Progent's best practices for network consulting.
- Granular Pricing Structure
Progent's pricing model is to charge for remote service and on-site visits per minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no retainer for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with big bills for fast solutions. An additional advantage of by-the-minute billing is that you are less inclined to allow minor problems to stay unaddressed until they become major ones.
Read more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation sent by every consultant to each client. The discipline of documenting and organizing support activity allows more effective service and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Small businesses who utilize freelance consultants or who employ internal IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and efficient.
Learn more details concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Abilene, Texas company wants to get in touch with Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.
Immediate Online Technical Help
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).