Progent: Technology Solutions for the Progressive Enterprise
Progent San Jose HeadquartersFor more than 20 years, Progent's IT experts have been the premier source of affordable integration, troubleshooting and development services for networks that incorporate technologies from Microsoft, Cisco, Apple, Linux, VMware, Palo Alto Networks, and other leading vendors. Progent is unique in offering fast online access to top-tier experts and has delivered online help to clients in every state in the U.S.

Headquartered in San Jose in the heart of California's Silicon Valley, Progent has also assembled full-service consulting teams capable of providing onsite expertise in dozens of metropolitan areas across the U.S. and Canada including New York City, Dallas, Atlanta, Pittsburgh, Seattle, Los Angeles, Miami and Toronto.

Whether your business needs quick guidance for configuring a VPN connection, wants project management help in rolling out a new release of Exchange, or requires seamless integration with Azure, AWS, or Google cloud services, Progent is the smart and affordable choice for supplementing your in-house IT staff with certified world-class talent.

IT Support Models to Match Your Needs and Budget
Progent offers a range of IT support models to meet virtually any client's technical needs and budget. If you're looking for occasional guidance from a subject matter specialist or urgent support from a desktop technician or network infrastructure engineer, Progent offers online access to seasoned IT experts at a per-minute billing rate. If you want turn-key outsourcing of a specific area of network management such as backup/recovery or active security monitoring, Progent offers the extensive ProSight suite of managed services, which are available on a subscription basis for a low monthly rate. Progent also offers specially priced packages of one-time services such as ransomware vulnerability assessment or stealth penetration testing. Progent's expertise in online support and troubleshooting and Progent's investment in the industry's most advanced remote monitoring and management (RMM) tools allow smaller organizations with little if any fulltime IT staff to benefit from the same level of support as major enterprises with large IT management and support organizations.

Remote Possibilities
Traditional delivery of IT support services to small businesses is based on the efforts of a local consultant on whom a client company relies for virtually all network assistance. This onsite model is fraught with problems due to the absence of a complementary remote support organization. Many issues that could be resolved immediately via a skilled team of remote support engineers are often unnecessarily prolonged while waiting for a local consultant to show up in person. The resulting losses in productivity are often compounded by a cost structure that typically requires minimum onsite charges that can turn a 10-minute problem into a 2-hour invoice. Progentís business model of billing by the minute for a la carte consulting and charging only for service actually delivered allows Progentís remote support experts to solve hundreds of small problems daily at the lowest possible cost. Further, the confidence of having ready access to a large team of network professionals makes it feasible for small organizations to take on strategic IT projects like cloud integration that they might otherwise shy away from for fear of having inadequate technical resources.

Progent's Value Proposition
Progent has built a roster of top technology experts across the US and Canada. Many IT support organizations have pursued a path of cost reduction by outsourcing expertise to countries where labor is cheap but where language and cultural barriers pose significant challenges to providing effective support. Progent has succeeded by leveraging a proven, state-of-the art virtual office infrastructure and an efficient remote support model to provide one of the best value propositions available to small and mid-size businesses. Progentís engineers know how to work effectively with a companyís in-house support personnel to deliver fast solutions that minimize both consulting fees and lost productivity due to network downtime.

In-depth Expertise Saves Time and Money
Progent's team of more around 200 consultants includes IT generalists together with subject matter experts (SMEs), making it possible for clients to get the most efficient and cost-effective IT support possible. Rather than having IT generalists flail around with niche technologies with they may have little experience, Progent's first-level support personnel can escalate problems to veteran consultants. We draw on their deep technical knowledge to deal with complex issues. We follow industry best practices to provide solutions that build a solid foundation for todayís requirements and future growth.

ProSight Managed Services Available from Progent
Progent has partnered with world-class network management technology companies to create the ProSight family of remote network monitoring and services management. These subscription-based service offerings are designed to provide small and mid-size businesses with budget-friendly, enterprise-class solutions for all major aspects of network management, cybersecurity, and information assurance.

Download the About Progent Backgrounder
To view or download the About Progent backgrounder in PDF format, click:
About Progent backgrounder. (PDF - 226 KB)

Contact Progent for IT Consulting or Troubleshooting Expertise
If your business needs IT consulting services:
Call 800-993-9400 or visit Contact Progent.

For urgent troubleshooting or desktop support or to find out how to get in touch by phone with a Cisco-certified CCIE for fast assistance with your network infrastructure, visit Progent's Urgent Support.

An index of content::

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  • Remote Support Risk Mitigation
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    Progent's disaster recovery support and business continuity consultants can show you how to design a disaster recovery plan to prepare for an IT system catastrophe. Progent can help you define a complete disaster recovery strategy that incorporates periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified consultants can also show you how to build an affordable, zero-downtime system architecture that addresses reliability issues involving a broad array of network technologies and processes.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that stays within your corporate firewall.

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  • Intune Policy Settings Remote Technical Support
    Intune and Android Professionals

    Progent's Microsoft-certified Intune consultants can help your organization to understand the strategic case for utilizing Microsoft Intune for configuring and managing your web-facing mobile devices including laptops, smartphones, and tablets based on Windows, iOS, and Google Android. Progent's Intune consultants can assist your company to configure security policies, set up test environments to confirm the benefits of Intune for your network, install Intune across your enterprise, integrate Intune with SCCM for single-console change management, and provide ongoing support for your Microsoft Intune solution.

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  • Urgent Professionals Monitoring and Reporting
    Microsoft Operations Manager Online Consulting

    Even if your business has a minimal network services staff and a modest IT budget, your information network can still have the same high reliability and performance that once required a large internal service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-expert and Cisco-certified network professionals, the most recent network management products for proactive monitoring and threshold alarms, and cost-effective service programs such as a help desk service to keep your vital network applications and hardware operating.

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  • Top Rated System Center 2016 and Operations Management Suite Technical Support Services
    24x7x365 SCCMM 2016 On-site Technical Support

    System Center 2016 delivers important improvements in the management of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10 clients; unified management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team offers advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

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  • Urgent Online Microsoft Project Training Services
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  • Monitoring and Reporting Support and Setup System Center Operations Manager Remote Support Services
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  • Microsoft Exchange Specialists
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  • Exchange 2013 DLP Technical Support Services
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  • Meraki MS 400 Series Switch Configuration
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    Cisco's Meraki line of access and distribution switches are intended for environments ranging from branch offices to large campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online expertise to assist your company to design and deploy an efficient network architecture that incorporates Meraki switches, simplify network monitoring and administration with Meraki's cloud-based management tools, define policies to ensure security and compliance, create and test a disaster preparedness strategy, and troubleshoot technical issues related to any aspect of your Meraki deployment. Progent can also help you to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki wireless access points to create a cohesive networking solution.

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  • Windows and UNIX Engineer
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