Progent: Technology Solutions for the Progressive Enterprise
Progent San Jose HeadquartersFor more than 20 years, Progent's IT experts have been the premier source of affordable integration, troubleshooting and development services for networks that incorporate technologies from Microsoft, Cisco, Apple, Linux, VMware, Palo Alto Networks, and other leading vendors. Progent is unique in offering fast online access to top-tier experts and has delivered online help to clients in every state in the U.S.

Headquartered in San Jose in the heart of California's Silicon Valley, Progent has also assembled full-service consulting teams capable of providing onsite expertise in dozens of metropolitan areas across the U.S. and Canada including New York City, Dallas, Atlanta, Pittsburgh, Seattle, Los Angeles, Miami, San Francisco and Toronto.

Whether your business needs quick guidance for configuring a VPN connection, wants project management help in rolling out a new release of Exchange, or requires seamless integration with Azure, AWS, or Google cloud services, Progent is the smart and affordable choice for supplementing your in-house IT staff with certified world-class talent.

IT Support Models to Match Your Needs and Budget
Progent offers a range of IT support models to meet virtually any client's technical needs and budget. If you're looking for occasional guidance from a subject matter specialist or urgent support from a desktop technician or network infrastructure engineer, Progent offers online access to seasoned IT experts at a per-minute billing rate. If you want turn-key outsourcing of a specific area of network management such as backup/recovery or active security monitoring, Progent offers the extensive ProSight suite of managed services, which are available on a subscription basis for a low monthly rate. Progent also offers specially priced packages of one-time services such as ransomware vulnerability assessment or stealth penetration testing. Progent's expertise in online support and troubleshooting and Progent's investment in the industry's most advanced remote monitoring and management (RMM) tools allow smaller organizations with little if any fulltime IT staff to benefit from the same level of support as major enterprises with large IT management and support organizations.

Remote Possibilities
Traditional delivery of IT support services to small businesses is based on the efforts of a local consultant on whom a client company relies for virtually all network assistance. This onsite model is fraught with problems due to the absence of a complementary remote support organization. Many issues that could be resolved immediately via a skilled team of remote support engineers are often unnecessarily prolonged while waiting for a local consultant to show up in person. The resulting losses in productivity are often compounded by a cost structure that typically requires minimum onsite charges that can turn a 10-minute problem into a 2-hour invoice. Progent's business model of billing by the minute for a la carte consulting and charging only for service actually delivered allows Progent's remote support experts to solve hundreds of small problems daily at the lowest possible cost. Further, the confidence of having ready access to a large team of network professionals makes it feasible for small organizations to take on strategic IT projects like cloud integration that they might otherwise shy away from for fear of having inadequate technical resources.

Progent's Value Proposition
Progent has built a roster of top technology experts across the US and Canada. Many IT support organizations have pursued a path of cost reduction by outsourcing expertise to countries where labor is cheap but where language and cultural barriers pose significant challenges to providing effective support. Progent has succeeded by leveraging a proven, state-of-the art virtual office infrastructure and an efficient remote support model to provide one of the best value propositions available to small and mid-size businesses. Progent's engineers know how to work effectively with a company's in-house support personnel to deliver fast solutions that minimize both consulting fees and lost productivity due to network downtime.

In-depth Expertise Saves Time and Money
Progent's team of more around 200 consultants includes IT generalists together with subject matter experts (SMEs), making it possible for clients to get the most efficient and cost-effective IT support possible. Rather than having IT generalists flail around with niche technologies with they may have little experience, Progent's first-level support personnel can escalate problems to veteran consultants. We draw on their deep technical knowledge to deal with complex issues. We follow industry best practices to provide solutions that build a solid foundation for today's requirements and future growth.

The ProSight Suite of Managed Services
Progent has partnered with world-class network management technology companies to create the ProSight family of remote network monitoring and services management. These subscription-based service offerings are designed to provide small and mid-size businesses with budget-friendly, enterprise-class solutions for all major aspects of network management, cybersecurity, and information assurance.

Key Facts About Progent
  • Progent is based in Silicon Valley, CA, the home of information technology giants like Cisco, Google, Apple, Intel, Facebook and VMware. This creative, fast-paced environment attracts and nurtures experts who are the best in the business, enabling Progent to provide clients access to consultants with world-class skills in developing, deploying and managing cutting-edge IT solutions.

  • Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's “Best Application of the Year Award.” Mr. Kent, a 35-year IT industry veteran and a former contributing editor of Infoworld magazine, has designed and implemented hundreds of innovative business solutions.

  • Progent is a Gold-certified Microsoft Partner and can give your business fast access to consultants with expertise in all Microsoft platforms including Windows Server, Hyper-V, Exchange and Outlook, SQL Server, Microsoft Teams, SharePoint, Dynamics, Microsoft Office, and Microsoft 365. Progent can help you maintain legacy versions of Microsoft software, even products no longer supported by Microsoft like Windows Server 2008. Progent can also help you evaluate the business value of new product releases and assist you to plan and carry out an efficient migration to the latest Microsoft technology.

  • Progent can provide quick online access to a Cisco-certified CCIE engineer or Juniper Networks JNCIE expert so you can get immediate help for urgent network problems beyond the scope of your regular IT support resources. Progent's CCIE and JNCIE consultants can establish secure remote connections to your system and use advanced network monitoring, analysis and troubleshooting tools to provide quick and affordable fixes to infrastructure problems.

  • Progent can help you integrate and manage your on-premises facilities, branch offices, telecommuters, and mobile workers with public cloud resources like Microsoft 365, Microsoft Azure, Amazon AWS and Google Cloud. By creating a hybrid network ecosystem that seamlessly incorporates cross-platform resources that includes local and cloud-based assets, Progent can help you optimize the productivity and minimize the cost of your information network.

  • Progent offers expertise in all aspects of building a high-performing work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration solutions, cloud integration, Call Desk services for telecommuters, endpoint security monitoring, backup/restore support for data protection, and unified management.

  • Progent's security services include comprehensive security audits, disaster recovery and business continuity planning, virus protection and mitigation, ransomware defense, spam filtering, data leakage protection, firewall configuration, active monitoring, automatic fault isolation and forensics, and email encryption. Advanced certifications earned by Progent's security team include CISA, CISM, CISSP, GIAC, and ISSAP.

  • Progent has the tools to conduct a wireless site survey remotely, making it affordable for you to optimize your Wi-Fi environment with precise placement and proper configuration of access points and other Wi-Fi infrastructure.

  • Progent can help you plan and manage an efficient move of your IT infrastructure to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, cloud integration, and coordinated system upgrades - all with comprehensive support as well as thorough testing and documentation.

  • Progent has in-depth experience helping businesses to plan, deploy, manage, tune, secure, and troubleshoot IT networks that seamlessly incorporate work-from-home employees and mobile users.
Download the About Progent Backgrounder
To view or download the About Progent backgrounder in PDF format, click:
About Progent backgrounder. (PDF - 226 KB)

Contact Progent for IT Consulting or Troubleshooting Expertise
If your business needs IT consulting services:
Call 800-993-9400 or visit Contact Progent.

For urgent troubleshooting or desktop support or to find out how to get in touch by phone with a Cisco-certified CCIE for fast assistance with your network infrastructure, visit Progent's Urgent Support.



An index of content::

  • 24 Hour Netwalker Ransomware Hot Line Alexandria Virginia NotPetya Ransomware Hot Line Northern Virginia
  • 24-7 Remote Support Services Debian Linux, Sun Solaris, UNIX Allentown, PA Debian Linux, Sun Solaris, UNIX Computer Consulting Allentown Bethlehem Easton

  • Contact Progent
    Contact Progent

    For small businesses considering Progent's network support outsourcing, design expertise, or technical support offerings, call 800-993-9400 or send email to information@progent.com.

  • 24/7 Ransomware Business Recovery Allentown Pennsylvania, America Maze Ransomware Hot Line Allentown Pennsylvania
  • At Home Workers Alpharetta Guidance - Solutions Consulting Services Alpharetta-Johns Creek, Georgia Work from Home Employees Alpharetta Consulting Experts - Support Expertise Alpharetta-Fulton County, GA
  • Augusta-Richmond County Teleworkers Setup Consulting Services Augusta Emergency Augusta-Richmond County At Home Workforce Infrastructure Consulting Experts Augusta
  • Barueri-Alphaville Remote Workers Data Protection Systems Expertise Alphaville, São Paulo Teleworkers Consulting near Barueri-Alphaville - Data Protection Solutions Consulting and Support Services
  • Best Dynamics GP-Great Plains Gold Partner near Irvine - Implementation Outsourcing Irvine Placentia Irvine Dynamics GP-Software Training Expert Irvine, CA, U.S.A.
  • Small Business Migration
  • Biggest Offsite Workforce Riverside Guidance - Voice/Video Conferencing Systems Consultants Riverside - Corona Riverside - Ontario Telecommuters Consulting and Support Services - Riverside - Video Conferencing Technology Assistance
  • Calgary Avaddon Crypto-Ransomware Data-Recovery 24-Hour Calgary WannaCry Crypto-Ransomware Cleanup Calgary
  • Cisco CCIE Install Antelope Valley California Microsoft and Cisco IT Specialist
  • Cisco Certified Expert Amazon AWS instances Expert Development 24/7 Amazon Web Services hybrid cloud integration Contract Programming Firm
  • Cisco Consulting Group Castroville, CA Cisco Help Center Salinas Monterey County
  • Small Office Systems Support
  • Cisco Integration Consulting Lima 24x7 Cisco Design Lima, La Molina
  • Cisco Network Security Consultant Sonoma CA Online Consulting Cisco Sonoma CA
  • IT Technical Support Company Small Office
  • Consultant Meraki WiFi 6 Access Point Consultant Meraki MR30H Access Point
  • Dallas Offsite Workforce Endpoint Security Systems Consulting Experts Downtown Dallas Telecommuters Dallas Consultants - Security Systems Expertise Dallas Fort Worth
  • Data Protection Manager 2016 Planning Consulting Technology Consulting Services Data Protection Manager 2016 and SQL Server
  • Edison-Somerset County Edison Avaddon Ransomware Restoration Edison Ryuk Ransomware Business-Recovery
  • Small Business Services
  • El Paso, TX Server Installation El Paso County Migration Consultants
  • Emergency Cisco Certified Rodeo Consulting Group Alameda Computer Specialist
  • Emergency Symantec VelociRaptor Security Contractor Cybersecurity Consultancy Symantec Firewall
  • Firewall Network Security Auditing Security Technical Support Oxford Science Park
  • Immediate MRP Contract Development 24 Hour Support and Setup QuickBooks Pro
  • Irvine Critical CryptoLocker Removal Consulting Irvine, Orange County Irvine Locky Crypto-Ransomware Detection and Restoration Irvine Newport Beach California

  • ISP Service Plan Selection Consultant
    ISP Selection Consult

    Progent offers access to the affordable services of online Internet connectivity experts to help your organization to evaluate or update your ISP services so your Internet connectivity solution aligns with your business requirements. Services available from Progent include assessment of your current bandwidth utilization, carrier and plan analysis and selection, network provisioning, and overseeing a smooth move to a different carrier and/or service arrangement. Provisioning can include enhancing current routers and switches and configuring new ones, implementing firewalls, and upgrading fault-tolerant BGP architectures.

  • Jacksonville Remote Workforce Cloud Integration Technology Consulting Experts Jacksonville Florida At Home Workers Jacksonville Expertise - Cloud Integration Solutions Consulting Jacksonville, Duval County
  • MS Certified Microsoft Azure migration Integration Firm Azure and SCDPM integration Professional
  • MS Office Communications Server 2007 Professionals Microsoft Office Communications Server 2007 Specialists
  • Manhattan Beach Work at Home Employees Conferencing Systems Consulting Experts Manhattan Beach Remote Workers Conferencing Systems Consultants Manhattan Beach-Redondo Beach, California
  • Melbourne Work from Home Employees Collaboration Systems Consulting and Support Services Melbourne, Victoria At Home Workforce Melbourne Guidance - Collaboration Systems Guidance Melbourne
  • Microsoft Dynamics GP-Software Lubbock Partner - Reporting Help Lubbock Preston Smith Airport LBB Lubbock Texas Microsoft Dynamics GP-Great Plains Lubbock Vender - Migration Support Services
  • Microsoft Exchange 2010 Business Computer Server Companies Waltham, Massachusetts 24x7 Implementation Exchange 2019 Waltham-Framingham, MA
  • Microsoft SQL 2008 Small Business Network Support Bellevue, King County, United States SQL 2014 Design Consultant Bellevue Washington
  • Mississippi SharePoint On Site service SharePoint Small Business Computer Consulting Group Mississippi
  • Nephilim Ransomware Hot Line Burlingame CA San Mateo California NotPetya Ransomware Hot Line
  • Ontario Consulting Experts for Network Support Providers Ontario Consulting Experts for IT Support Organizations
  • Open Now Consulting Services for Pasadena Network Service Companies Pasadena, Harris County Expertise for Pasadena IT Support Companies Pasadena, TX
  • Open Now Microsoft Expert Exchange 2013 Server Remote Support Services Exchange 2013 Migration On-site Technical Support
  • Network Administration Small Office
  • Parsippany Work from Home Employees Cloud Solutions Consulting Parsippany-Wayne, New Jersey Remote Workers Parsippany Consulting - Cloud Systems Consultants Parsippany-Wayne
  • Pleasanton-Dublin Technical Support Firms Cisco and Microsoft Pleasanton, California Technology Consultant
  • Small Office Computer Consultancy Companies
  • Porto Alegre At Home Workers Cloud Solutions Consultants Porto Alegre, State of Rio Grande do Sul Work at Home Employees Porto Alegre Consulting - Cloud Integration Systems Consulting and Support Services Rio Grande do Sul
  • Porto Alegre, RS Remote Workers Guidance near me in Porto Alegre - Backup Technology Consultants Porto Alegre Remote Workers Backup/Restore Systems Consulting Experts
  • Ransomware Cleanup Experts Mobile, AL Port of Mobile, Alabama, U.S.A. Mobile Crypto-Ransomware Recovery Consultants
  • Recife Crypto-Ransomware Assessment Recife Ransomware Netwalker Vulnerability Checkup
  • Small Business Implementation
  • Remote Microsoft Dynamics GP-Software Savannah Premier Partner - SQL Server Consultants Savannah Garden City Savannah Garden City Microsoft Dynamics GP Savannah Gold Partner - Implementation Development
  • Roseville Microsoft Dynamics GP-Great Plains Upgrade Consultants Roseville-North Highlands Microsoft Dynamics GP-Great Plains Partner near me in Roseville - Recovery Experts Roseville-Granite Bay, California
  • Seattle, WA Consulting Support for IT Service Companies near me in Seattle - Short-Term Support Team Assistance Top Rated Seattle Consulting Experts for Network Service Organizations
  • SharePoint Server 2016 Integration Top Ranked Microsoft SharePoint Server Consultant Services

  • ProSight network infrastructure documentation management Consultant Services
    ProSight IT documentation management Professional

    Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of the time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it.

  • Sherman Oaks MongoLock Ransomware System-Rebuild Sherman Oaks-Encino, CA Emergency Sherman Oaks Crypto-Ransomware Remediation and Data Restore Sherman Oaks, CA
  • Small Office Support Specialist MS Certified Small Business Consultancy
  • Small Office On-site Support
  • Telecommuters Guidance - Anaheim - Support Consultants Orange County Southern California Anaheim, Orange County Teleworkers Anaheim Consultants - Integration Consulting
  • Telecommuters Mission Viejo Consulting Services - Backup Technology Consultants Remote Workers Consulting Experts near Mission Viejo - Backup/Restore Systems Assistance Mission Viejo-Laguna Beach
  • Teleworkers Consultants in Richmond - Video Conferencing Systems Consulting and Support Services Remote Workers Expertise nearby Richmond - Voice/Video Conferencing Solutions Assistance Richmond San Pablo Hercules

  • Specialist Private Cloud Services
    Hosting for Virtual Servers Professional

    Progent's Private Cloud Hosting and Management service provides complete hosting of a small or mid-size company's production servers in a solution that gives the maximum level of dependability and scalability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting and Management options are based upon proven virtualization platforms that allow small and midsize companies with mixed- platform IT systems to save significantly on the costs of capital investments, system support, and IT management while achieving world-class fault tolerance and an unmatched level of vendor flexibility.

  • The Woodlands, TX, United States The Woodlands Spora Crypto-Ransomware Settlement Negotiation Guidance The Woodlands, U.S.A. The Woodlands MongoLock Ransomware Settlement Expertise
  • Top Quality Salt Lake City-Ogden IT Solution Providers Salt Lake City-West Jordan Contractor
  • Valencia Work from Home Employees Backup/Restore Technology Consultants Valencia-Santa Clarita Valencia At Home Workforce Data Protection Solutions Consulting Valencia-Sylmar, California

  • Consultants Microsoft Project Server 2013
    Microsoft Project Server 2013 Consulting

    Progent's Microsoft consultants can provide advanced expertise in implementing, managing and troubleshooting any edition of Microsoft Project Server and can provide a broad variety of affordable online support services based on industry best practices to assist organizations of any size to get all the benefits of this leading project management solution. Consulting support offered by Progent include solution planning, installation and migration, setting up secure collaboration among local and remote or mobile users, network optimization, and specialized webinar training classes.

  • Wichita DopplePaymer Ransomware Forensics Analysis Wichita Kansas Wichita Nephilim Crypto-Ransomware Forensics Investigation Wichita, Sedgwick County, US
  • Work At Home Job Microsoft Certified Consultant Castroville, CA Computer Consultant Virtual Office Job Marina, CA
  • Work from Home Employees Guidance near Waltham - Endpoint Management Systems Consultants Waltham, MA Waltham Telecommuters Management Solutions Guidance Waltham-Newton, Massachusetts
  • Work from Home Employees Santos Consulting and Support Services - Collaboration Solutions Consulting Praia Grande, Santos Santos Telecommuters Collaboration Technology Consulting Experts Praia Grande

  • Washington Upgrading
    Systems Support Nationwide Support

    Progent's Technical Response Center (TRC) offers affordable national extended hours remote troubleshooting for computer systems based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts provide extended hours telephone support and remote direct network access to isolate and repair technical problems rapidly and affordably.


    © 2002-2023 Progent Corporation. All rights reserved.