Microsoft Communications Server delivers Instant Messaging and presence as part of an extensible, enterprise-grade package offering enhanced security, transparent compatibility with additional Microsoft software, an expandable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server allows lower costs and improved operational efficiencies, increased individual output, and stronger IP security. Microsoft Office Communications Server has been replaced by Lync Server, which in turn has been replaced by Skype for Business. Progent's Microsoft-certified IM and Presence experts offer remote and on-premises support and troubleshooting help for your Office Communications Server environment and can help you to evaluate the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also help you to design and carry out an efficient upgrade that will add business value to your information network
Progent's ProSight Email Guard uses the technology of leading information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall.
Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Exchange Server 2007 upgrade plan that minimizes productivity disruption, reduces ongoing service demands, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-location migrations, Progent offers the background to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include expertise with the integration of outside vendor enhancements of Microsoft Exchange 2007 Server and the design of unified messaging implementations based on Microsoft Exchange 2007 Server.
Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop sharing, as well as VoIP and PSTN calling. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange, SharePoint and Office or cloud-based Microsoft 365 and simplify administration via integration with Windows AD. Lync 2010 can also cut expenses by eliminating VoIP hardware and subscription services, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts offer online and onsite support to assist you to maintain and repair your current Lync Server 2010 environment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also help your organization to plan and carry out a smooth Skype for Business migration or a migration to Microsoft Teams.
Progent's Citrix-accredited engineers can help you to evaluate the strategic benefits of XenServer as well as additional Citrix products, and can assist your IT organization to design, test, execute, troubleshoot, and support a Citrix XenServer solution. Progent can also analyze your existing Citrix technology environment and show you how to optimize resource utilization, performance, security and compliance, availability, and recoverability.
Progent’s Technical Response Center offers low-cost national extended hours online help for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier service experts provide 24x7 telephone help and online direct computer connection to troubleshoot and repair network problems rapidly and economically.
Progent's Microsoft-certified consultants have over a decade of background designing, deploying, enhancing and troubleshooting Microsoft SCOM solutions and can provide companies of any size advanced online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist you to plan a topology for System Center 2012 Operations Manager servers that provides the performance and availability required to monitor your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs according to industry best practices for monitoring network fabric and both Microsoft and 3rd-party applications and services. Also, Progent can deliver responsive remote or onsite troubleshooting to assist you to fix critical issues detected by Microsoft SCOM 2012.
Progent's Ekahau-certified Wi-Fi network design consultants can assist your business to design, deploy, tune, manage and troubleshoot a Wi-Fi solution optimized for your facilities. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for on-premises RF signal measurement, Ekahau Analyzer for troubleshooting RF issues, and Ekahau Insights for monitoring the health of multiple Wi-Fi sites.
Progent's background delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and other developer tools enable Progent to design custom line-of-business applications and eCommerce solutions that operate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can show you how to create reports that let you track your business more thoroughly, transforming uncooked information into useful understanding of your company and customers.
Configuration Manager 2016 automates software provisioning across multiple sites, simplifies compliance settings management, keeps track of network resources, guards against corporate data leakage, performs network health monitoring, enables safe self service, and offers a single point of control for managing mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud specialists can assist your organization with any facet of planning, implementing, using and troubleshooting a SCCM 2016 deployment for on-premises, cloud, or hybrid environments.
Progent's Cisco-Certified network consultants can help you to use Cisco's network management utilities along with a variety of specialized third-party products to create a comprehensive network management solution in order to keep your network running smoothly, conserve limited resources, protect your data, recover quickly from device breakdown or deliberate assaults, and allow you to add or reassign valuable resources sensibly and affordably as your business evolves.
Progent's Symantec experts can assist you to support legacy Symantec firewall and Symantec VPN appliances such as the Symantec Raptor and VelociRaptor family or show you how to upgrade to current firewall technology. Progent can also help you design and implement a comprehensive security strategy that can incorporate firewall and VPN devices and utilities, managed security and virus defense services, server and application monitoring software, and formal policies and processes. Progent has the expertise to be your single resource for on-going technical support, administration, training, and security consulting.
Progent is an Altaro partner and can plan and manage an implementation of Altaro Office 365 Backup to safeguard your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.
Progent offers small businesses a pair of low-cost network security evaluation packages that include, for a preset fee, remotely administered scans of your network security profile which are analyzed by certified security engineers who assess the data collected by the scan, present unbiased evaluations of your current security vulnerability, and make recommendations for remediation. Progent has developed two non-overlapping security evaluation scanning packages for external and internal scanning that are priced to fit the restricted budgets of small companies while providing enterprise-class assessments of your network's vulnerability to attack.
Progent offers remote and on premises expertise to assist you with any aspect of BI reporting from troubleshooting or modernizing reports to designing and implementing a comprehensive BI environment. Progent's management reporting experts can assist your company to support your existing BI system, help you to upgrade databases and applications from a discontinued reporting product to a modern one, and provide custom online training to meet your individual requirements. Progent’s management reporting professionals offer experience in all popular business analytics reporting and visualization platforms such as Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools such as Power Pivot, Power Query and Power View, and Report Builder.
Progent’s Microsoft-expert engineers can assist your organization to update your workstations from 32 to 64 bits. Progent can assist your company to calculate the costs and advantages of moving to 64-bit desktop processing, plan an affordable upgrade process that reduces operational disruptions, and deliver inexpensive, expert remote help to aid your company to install 64-bit PC desktop software and applications on your current computers.
Progent’s Microsoft-certified experts offer companies of all sizes consulting, troubleshooting, and development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that utilizes web technology for efficiently coordinating people, teams and information. SharePoint offers a common location for your employees or customers to connect to, organize, distribute and interact with relevant data, documents, and software and to interact with one another. Microsoft SharePoint enables faster and better decisions, more effective sharing across groups and more streamlined business processes. Windows SharePoint Services join employees, clients, workgroups and major tasks with the data they’ve created in a way that makes data easy to locate, retrieve and re-use. Progent's SharePoint consultants can help you to support your existing SharePoint solution or migrate to the current version of SharePoint.
System Center Configuration Manager 2016 automates software provisioning across multiple sites, simplifies security and compliance settings control, keeps track of network assets, guards against corporate data leakage, provides network health reporting, enables secure end-user self service, and delivers a common point of control for managing multi-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud integration specialists can help your organization with any facet of designing, installing, using and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid environments.
Progent’s Co-managed Help Desk service allows your business to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the leading shared PSA tool for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's wireless VoIP phone configuration consultants offer remote and on-premises support to help you build and manage a Cisco Wi-Fi VoIP phone solution by providing services that range from troubleshooting the configuration of a wireless IP phone or AP to offering project management outsourcing or co-sourcing for modernizing the wireless infrastructure of a campus.
If your company is developing UNIX or Linux software in an environment that has Windows-based processors, PCs, and office productivity products, Progent can provide full-service network support outsourcing that frees you to focus on your area of high-value expertise while avoiding the continual distraction of maintaining your company information system. Through the use of smart server monitoring and by providing remote and on-site assistance when your business needs it, Progent represents an affordable alternative for supporting an information system that features excellent dependability, protection, and efficiency. Progent's Linux developer support services include comprehensive network support outsourcing, virtual infrastructure, remote and on-site service and troubleshooting, 24x7 monitoring services, and Contact Center outsourcing.
Years of background providing Microsoft support and Cisco network consulting has allowed Progent to build a unique capability for supporting branch offices that need IT service with the flexibility associated with with small organizations but which offers professional communications, complete documentation, and compliance with enterprise IT protocols. If your enterprise has a branch office situated anywhere in California or any region covered by Progent's consultants, Progent can provide a wide array of onsite and remote network consulting services and system architecture assistance.
Progent's certified ISA Server consulting experts have extensive backgrounds developing corporate security solutions for information systems with multiple sites, mobile users, and mission-critical web-based applications. A Progent ISA Server consultant is ready to help your small or mid-size business plan and implement a configuration of ISA Server 2004 that supports your information security requirements without limiting your network.
Progent's Juniper-certified NetScreen engineer can assist your company to configure and integrate NetScreen 5200 and 5400 routers, upgrade from older NetScreen devices to more current Juniper technologies, and troubleshoot network infrastructure problems in all-Juniper or mixed-technology systems.
Microsoft 365, formerly called Office 365, is Microsoft's growing family of productivity apps and cloud services available on a subscription basis. Microsoft 365 apps and cloud-based services are available in an array of product bundles intended for customers from students and home offices to enterprises. Progent can provide quick and affordable remote access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Google Android technology. Progent can help you to understand the wealth of subscription plans offered with Microsoft 365 and configure your information network with Microsoft 365 so you realize maximum business value. Progent supports multi-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also assist your business to build and maintain hybrid networks that transparently combine on-premises and cloud-based resources.
Microsoft Lync Server 2013, renamed Skype for Business, enables businesses of all sizes to create a manageable and protected communications ecosystem that supports a Bring-Your-Own-Device computing style with IM, real-time presence, web conferencing with application sharing and whiteboard, as well as IP-based and PSTN telephony enabled for a wide range of desktop and mobile devices. Progent's Microsoft-certified Lync 2013 experts and network integrators can assist your company to assess the business benefits of Lync Server 2013, create an in-house, cloud-resident (with Microsoft Lync Online) or mixed topology suitable for your current and long-term goals, implement Lync 2013 so as to speed up your return on investment, and provide live online and onsite training to your IT staff and users. Progent has expertise in critical pieces of a Lync 2013 deployment including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with key Microsoft Office and Microsoft 365 apps such as Outlook and PowerPoint.
Progent's Microsoft Certified engineers offer expert consulting for enterprise-wide implementations of Microsoft Exchange Server. Progent's experts can show you how to prepare for multi-site Exchange Server 2007 rollouts or upgrades and can provide onsite personnel to assist enterprises with installations of Exchange Server in the or any area covered by Progent's consultants.
Microsoft Exchange Server 2013 includes major improvements to the capabilities of Exchange 2010 and delivers powerful innovations as well as a redesigned architecture. These improvements favorably impact vital areas like ease of administration, availability, security and compliance, operational costs, collaboration, scalability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to evaluate the possible business benefits of migrating to Exchange Server 2013, design an efficient validation and rollout plan, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing remote support and management services for Exchange Server 2013.
Progent's Microsoft-certified engineers can provide affordable online and on-premises help to carry out your migration to Microsoft Exchange 2010, produce extensive documentation of your upgraded email environment, train your network support staff and users to get them ramped up rapidly on Exchange 2010, and provide continuing administrative consulting and technical help. Progent can also help you upgrade from Exchange 2010 to Exchange Server 2013 or Exchange 2016.
Progent's Cisco Meraki wireless AP experts provide online and on-premises support to help businesses of any size to design, deploy, maintain, expand or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist you to set up and support Meraki-based wireless infrastructure for environments that range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products including Catalyst and Nexus switches, routers and ASA firewalls to build a seamless network infrastructure that provides the same connectivity, performance, security compliance, ease of management and availability for wired and wireless users irrespective of their mobility or device.
Microsoft allows you to create transparent hybrid ecosystems that integrate Microsoft 365 and local Exchange deployments. This allows you to have specific Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any facet of designing, integrating and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can provide occasional support to help you through challenging technical bottlenecks and also can provide extensive project management outsourcing to ensure your hybrid Exchange solution is completed on schedule and on budget.
Progent's certified SharePoint Server 2019 and SharePoint Online experts offer economical remote and onsite consulting expertise, application development, and technical support services for organizations of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from prior versions of SharePoint. Progent can help customers design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud infrastructure into a seamless intranet solution.
Dynamics GP can help you grow and manage your company more efficiently by delivering deep access to decision-driving information and a fast ROI. Dynamics GP/Great Plains confers major productivity benefits such as its ability to extend the presence of your organization, handle your accounting, computerize financial processes, standardize procedures throughout your company, improve inventory control, enhance order accuracy, grow revenue and minimize turnaround time, and increase cash flow. Progent can help you set up and maintain a reliable, secure server and network infrastructure to support Great Plains, and can offer expert Dynamics GP/Great Plains consultants to help you reap the full advantages of your Microsoft Dynamics GP software.
Progent can provide the support of certified engineers and seasoned software programmers, database administrators, project managers, network infrastructure engineers, disaster recovery specialists, and data security professionals to assist your business to assess the potential benefits of SQL Server 2012 for your business, set up pilot systems at your site or at Progent's test lab, plan and execute out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS solutions, and define an efficient and secure IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012.
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of thorough testing and significant work with network security design. ISSAP security experts have comprehensive understanding of access management mechanisms and methodologies, phone system and network infrastructure security, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security experts can assist your business with all aspects of secure network architecture.
NetDocuments (NetDocs) is a cloud-based document management system (DMS) built for legal workflows. Progent offers online access to NetDocuments consultants to help legal departments and law firms to plan, configure, administer, tune, or debug a document management system (DMS) environment based on NetDocuments.
Widows Server 2012 R2 Hyper-V advances the power of virtualization in important areas including secure multitenancy, flexible infrastructure, cloud support, scalability and performance, and high availability. Progent's Microsoft-certified consulting experts can help your company to benefit from Hyper-V to install and maintain virtual servers to reduce IT expenses and enhance productivity.
Cisco's wireless IP phones are industrial-grade wireless handsets intended for workers who are mobile within office, hospitality, retail or other environments where IT management requires user endpoints that offer more administrative control, data security and durability than is possible with the BYOD style of mobile collaboration. Integration of Cisco's wireless VoIP phones typically demands that you set up and optimize many key pieces of your Wi-Fi environment such as access points, routers, wireless LAN controllers, and network management software. Progent's Cisco-certified consultants offer online and on-premises assistance to help your organization create and maintain a Cisco wireless IP phone deployment by providing services that can range from troubleshooting the set up of a wireless IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of a campus.
Les Kent has a 35-year track record of effective technology integration, business management, sales, and operations. He has demonstrated a knack for creating elegant IT solutions in his roles as as a network designer, application developer, project manager, implementation consultant, and problem solver for small businesses, start-ups, and major enterprises.
Progent can help your organization to maintain System Center 2007 Configuration Manager to streamline administration, enhance compliance, and increase productivity by ensuring that critical applications stay current, managing licensing, and monitoring resource usage profiles so you can make informed buying decisions. When your organization is set to upgrade your SCCM 2007 configuration management solution, Progent can help you to plan and implement a smooth migration to System Center 2012 Configuration Manager.
DoubleTake/Carbonite Software publishes a selection of products intended to deliver small and midsize businesses a variety of affordable alternatives for replicating and restoring vital applications such as Microsoft Exchange, SQL Server, Blackberry, and Microsoft SharePoint. Progent’s business continuity planning experts have extensive experience incorporating DoubleTake/Carbonite products into small business IT systems to create a high state of availability and business continuity capability at an affordable cost.
System Center Configuration Manager 2016 automates software provisioning and updating, streamlines compliance settings control, inventories network resources, protects against company data leakage, provides network health monitoring, allows safe end-user self service, and delivers a common control mechanism for managing mixed-OS networks running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud specialists can assist your organization with any facet of planning, implementing, using and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud, or hybrid environments.
Microsoft SQL Server 2005 delivers indispensable, familiar tools to computer professionals as well as to information workers, lessening the complexity of designing, integrating, managing, and accessing company information and analytical applications on platforms ranging from handheld devices to corporate information networks. The sophistication and integration demands of Microsoft SQL Server 2005 require a network consultant with real-world expertise and wide knowledge in planning and deploying data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft technology, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET platform.
Windows Hyper-V 2016 utilizes core features initially designed for and proven on Azure, one of the world's biggest public clouds. This pedigree significantly enhances the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by improving security, uptime, expandability, manageability, dependability and recoverability. Progent’s Microsoft-certified consultants can help you to evaluate the advantages of Hyper-V 2016 for your business, configure test systems to confirm the ability of Hyper-V 2016 to support your vital workloads, design a cost-effective network topology for a cloud-centric or hybrid installation, create and execute a smooth upgrade plan, educate your IT management and support staff, and deliver as-needed consulting and debugging services to make sure that your Hyper-V 2016 solution gives you maximum business benefit.
The current ASA 5500-X Family of firewalls with Firepower Services provide significantly more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-premier CCIE network experts can assist you to maintain your current PIX or Cisco ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, deploy, optimize, administer and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.
In conducting IT tasks for enterprise customers, Progent uses a structured methodology driven by specified milestones so as to meet budgetary, scheduling and technical goals while minimizing productivity disruption. Progent's Enterprise Services Methodology utilizes accepted project management standards based on the best practices defined by the Microsoft MSF methodology which includes requirements definition, design recommendations, pilots, design tuning, and expert implementation. All facets are recorded to provide a comprehensive description of technical services delivered and to help in ongoing network maintenance.
Small to middle size businesses can now get all the benefits of Microsoft Operations Manager and also have fast access to Progent’s Microsoft certified IT support professionals. With Progent's affordably priced IT support packages, mid-size organizations can select a basic co-sourcing package built around Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to offer small company information systems world-class availability, protection and performance.