Consulting and Technical Support for BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry mobile smartphones were at one time one of the most successful products for maintaining mobile connectivity to messaging, calendars, web applications, and other vital business data. Progent can provide Addison, Texas businesses support from BlackBerry-premier consultants who can help organizations to manage their BlackBerry environments or transition efficiently to a more popular smartphone platform.

As the sophistication of small business IT technology has increased, and as the need for world-class security, reliability, and recoverability has grown to be the standard for businesses regardless of size, successful deployment and support of RIM BlackBerry solutions has grown more difficult. To handle issues such as security, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging systems and corporate databases, small organizations frequently turn to outside consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-certified engineers who can help small businesses to plan, manage, and troubleshoot BlackBerry solutions affordably and effectively, eliminating the requirement for an internal BlackBerry solutions expert and reducing the cost and hassle of maintaining mobile work groups. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security professionals. This breadth of knowledge, combined with Progent's proven online support capabilities, provides small companies an affordable solution for incorporating RIM BlackBerry products seamlessly into their business information system.

Progent's consultants can assist your company with SQL Server 2019 development consulting, SQL Server 2016 migration and management consulting, and Exchange Server setup so that your data and messaging systems operate efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft technology, configure easy-to-use management utilities to enable you to monitor and control BlackBerry smartphones throughout your business, define security policies that make sense for your company, customize mobile software, and make sure that your network infrastructure is appropriately configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be recovered quickly and thoroughly.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services


Integration Support for BlackBerry BES Server
BlackBerry BES Server streamlines administration and support of RIM BlackBerry wireless handsets, offering a single solution for handling critical tasks like device installation, updates, and deactivation and providing a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent communication between Exchange, Groupwise, or Domino email platforms and BlackBerry handsets and allows wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BES Server offers a variety of data protection options beginning with automatic encryption of information sent between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent flexibility in adjusting levels of protection to match the specific requirements of your company's network. Progent's BlackBerry authorized engineers can help your company to choose powerful security functions and activate them remotely. Samples of these over-the-air selectable security settings are:

  • Disable a BlackBerry smartphone
  • Wipe information from a missing or stolen smartphone
  • Lock out Bluetooth
  • Activate internal defenses against malware

BES Server also provides versatility in selecting mechanisms to prevent BlackBerry users from loading or running unsafe or unauthorized software. Progent can assist you to choose blocking techniques like:

  • Specify precisely what programs are permitted on the device
  • Block external programs from allocating non-volatile memory on the BlackBerry smartphone
  • Determine what functions third-party software can access on the BlackBerry smartphone
  • Limit the types of access third-party programs running on the device can establish
  • Prevent all third-party applications from being loaded or executed on the smartphone

Progent's Remote BlackBerry-certified Technical Support is Quick and Affordable
For companies in Addison, Texas who require quick and affordable access to an authorized RIM BlackBerry support expert, Progent offers efficient online assistance from a veteran support staff who have delivered network solutions to companies in each state in the United States. (Refer to Progent's client testimonials.)

Remote consulting services avoids travel costs and lets engineers solve technical issues quickly, so you minimize wasted productivity. Progent's RIM BlackBerry consultants have been awarded accreditations in the entire range of BlackBerry solutions and offer expert help in areas including fixing synchronization issues, configuring BlackBerry BES Server, and creating a secure, high-availability network infrastructure for RIM BlackBerry users. Credentials held and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can help your company to perform common support operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters and auto-signature, modifying user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified experts can in addition assist your business to resolve a broad range of problems concerning synchronization, device recognition, email consistency, web browsing, wireless connectivity, IM, workstation software configuration, and Desktop Redirector.

As a top innovator in providing countrywide remote support for small company networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless technical support costs at a minimum and, by handling issues quickly, improves the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run critical tasks including troubleshooting enterprise activation problems, adding and removing BlackBerry device users, setting activation passwords, implementing wireless software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery processes.

Progent's BlackBerry engineers can also show you how to use administration software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can explain the function of IT policies in the BlackBerry BES environment and help you to select and implement sensible security options.

Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Exchange architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry engineer offers expertise in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to install and remove BlackBerry smartphone users on Microsoft Exchange and Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange Server data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

Call or Email Progent for Support from a RIM BlackBerry-Certified Professional
If you wish to ask Progent about professional expertise for BlackBerry wireless integration, phone 1-800-993-9400 or refer to Contact Progent.



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