Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry wireless PDAs were once among the most popular products for maintaining location-independent connectivity to email, calendars, web-based programs, and other vital business data. Progent offers Addison, Texas businesses support from BlackBerry-certified consultants who can help businesses to maintain existing BlackBerry environments or transition smoothly to a current smartphone solution.

As the sophistication of small business networks has expanded, and as the demand for enterprise-class protection, dependability, and recoverability has become the norm for businesses regardless of size, successful integration and support of RIM BlackBerry technology has grown increasingly challenging. To deal with issues like security, disaster recovery, and synchronization of BlackBerry PDAs with diverse email systems and company databases, small businesses often turn to external consulting professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can help small organizations to design, manage, and repair BlackBerry-based environments affordably and effectively, dispensing with the need for an in-house BlackBerry technology expert and lowering the expense and hassle of maintaining wireless workers. Progent's BlackBerry specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security specialists. This breadth of knowledge, combined with Progent's efficient online support model, gives small businesses an affordable solution for incorporating BlackBerry technology seamlessly into their business information system.

Progent's experts can help your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and messaging systems work optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft software, set up easy-to-use administration utilities to help you monitor and control BlackBerry smartphones throughout your business, recommend security policies that make sense for your business, develop custom wireless software, and make sure that your network infrastructure is appropriately configured to handle your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be recovered rapidly and safely.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Dallas Metro Area Onsite IT Consulting
Progent locations in the Dallas Metro Area

City Street Address Contact Information
Addison 5080 Spectrum Drive
Addison, Texas, 75001
Sales Phone: 469-317-9411

Link: Addison, TX Network Support Services
Allen 1333 W McDermott Dr
Suite 150
Allen, Texas, 75013
Sales Phone: 469-342-0443

Link: Allen, TX Network Support Services
Dallas 3710 Rawlins St
Suite 1420
Dallas, Texas, 75219
Sales Phone: 214-446-3777

Link: Dallas, TX Network Support Services
Fort Worth 420 Throckmorton Street
Suite 200
Fort Worth, Texas, 76102
Sales Phone: 682-267-0022

Link: Fort Worth, TX Network Support Services
Irving 5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
Sales Phone: 469-565-9652

Link: Irving, TX Network Support Services
Plano 5700 Granite Pkwy
Suite 200
Plano, Texas, 75024
Sales Phone: 469-929-2939

Link: Plano, TX Network Support Services
Southlake 550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
Sales Phone: 817-756-6968

Link: Southlake, TX Network Support Services

Consulting and Technical Help for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies administration and support of RIM BlackBerry devices, providing a single solution for controlling critical tasks like smartphone deployment, upgrades, and deactivation and also offering a strong foundation for security and high availability. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange Server, Groupwise, or Lotus Domino email platforms and BlackBerry smartphones and supports remote synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Support

BlackBerry Enterprise Server features a variety of security options starting with advanced encryption of information sent between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also permits great flexibility in adjusting levels of protection to match the special requirements of your mobile environment. Progent's BlackBerry authorized engineers can assist you to select powerful security features and enable them remotely. Examples of these wirelessly selectable security settings are:

  • Disable a BlackBerry smartphone
  • Wipe data from a missing or stolen smartphone
  • Lock out Bluetooth functionality
  • Activate internal defenses against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining mechanisms to prevent mobile users from loading or executing unsecure or prohibited applications. Progent can help you to choose protective techniques like:

  • Specify exactly which applications are allowed on the device
  • Prevent external applications from allocating persistent storage on the smartphone
  • Select what resources third-party programs can access on the BlackBerry smartphone
  • Restrict the types of connections third-party programs running on the smartphone can establish
  • Block all external applications from being loaded or run on the device

Professional RIM BlackBerry Consulting and Technical Services Available Online from Progent
Progent's authorized BlackBerry engineers are accessible online to deliver expert technical help to companies in the Addison region or throughout the state of Texas. Progent's seasoned remote technical support experts have helped IT organizations solve computer issues and reduce support expenses in every state in the country and established a large following of satisfied clients. (See Progent's client testimonials.)

Progent offers remote assistance for a wide selection of technologies related to BlackBerry products including wireless synchronization, integration with Exchange, setting up BlackBerry BES Server, and strengthening mobile security. Major RIM BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can help you to perform basic technical operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters, modifying user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging solution. Progent's certified experts can in addition help your company to resolve a broad range of problems associated with synchronization, handset detection, email consistency, web browsing, wireless connectivity, Instant Messaging, workstation application installation, and Desktop Redirector.

As a top innovator in delivering nationwide remote consulting services for small office networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless support expenses at a minimum and, by solving issues promptly, maximizes the output of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to add and delete BlackBerry device users on Exchange Server and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System and IM, implement access control lists, control Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, install, test, repair, and produce documentation for a wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class consulting services for BlackBerry include business and network requirements analysis, solution design, deployment strategy and execution, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to create a wireless system that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to support a BlackBerry BES Server, help you to decide which management model and physical components match your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed choices about alternatives for software versions, processors and storage, network architecture, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can help your company to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-premier security engineers to run network-wide security vulnerability and compliance testing and suggest enhancements to account for your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Qualified Expert
In order to ask Progent about engineering help for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.