Consulting Support Services for BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless PDAs were once one of the most popular products for achieving mobile access to messaging, calendars, web applications, and other vital business data. Progent can provide Addison, Texas businesses support from BlackBerry-premier consultants who can assist organizations to maintain their BlackBerry environments or transition smoothly to a modern mobile solution.

As the sophistication of small business IT technology has increased, and as the demand for enterprise-class security, reliability, and recoverability has become the norm for companies of all sizes, effective deployment and support of BlackBerry solutions has become increasingly difficult. To address areas like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and company databases, small organizations often turn to outside support professionals who specialize in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-premier engineers who can help small businesses to design, manage, and troubleshoot BlackBerry-based solutions affordably and efficiently, eliminating the need for an internal BlackBerry solutions specialist and reducing the cost and hassle of supporting wireless workers. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This breadth of experience, coupled with Progent's efficient remote support capabilities, gives small companies a budget-friendly alternative for incorporating RIM BlackBerry technology productively into their IT network.

Progent's consultants can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 deployment and Exchange setup so that your database and email systems work efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft technology, configure streamlined management utilities to help you monitor and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your business, customize wireless applications, and ensure that your IT network infrastructure is appropriately designed to accommodate your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup processes so that it can be restored quickly and safely.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Dallas Metro Area Onsite IT Consulting
Progent locations in the Dallas Metro Area

City Street Address Contact Information
Addison 5080 Spectrum Drive
#1000e
Addison, Texas, 75001
Sales Phone: 469-317-9411

Link: Addison, TX Network Support Services
Allen 1333 W McDermott Dr
Suite 150
Allen, Texas, 75013
Sales Phone: 469-342-0443

Link: Allen, TX Network Support Services
Dallas 3710 Rawlins St
Suite 1420
Dallas, Texas, 75219
Sales Phone: 214-446-3777

Link: Dallas, TX Network Support Services
Fort Worth 420 Throckmorton Street
Suite 200
Fort Worth, Texas, 76102
Sales Phone: 682-267-0022

Link: Fort Worth, TX Network Support Services
Irving 5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
Sales Phone: 469-565-9652

Link: Irving, TX Network Support Services
Plano 5700 Granite Pkwy
Suite 200
Plano, Texas, 75024
Sales Phone: 469-929-2939

Link: Plano, TX Network Support Services
Southlake 550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
Sales Phone: 817-756-6968

Link: Southlake, TX Network Support Services

Consulting Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of BlackBerry devices, offering a single solution for controlling critical tasks like device deployment, upgrades, and deactivation while also offering a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange Server, Novell GroupWise, or Lotus email servers and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry Enterprise Server Configuration Assistance

BlackBerry BES Server includes a variety of data protection options starting with advanced data encryption of messages sent between a BlackBerry device and BES Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent flexibility in selecting degrees of protection to meet the specific needs of your company's network. Progent's BlackBerry certified consultants can assist your company to select powerful security features and activate them remotely. Samples of these over-the-air selectable security features are:

  • Lock down a device
  • Erase data from a lost BlackBerry device
  • Disable Bluetooth functionality
  • Enable internal defenses against malicious attacks

BlackBerry Enterprise Server also provides flexibility in determining mechanisms to keep mobile users from installing or executing unsafe or unauthorized programs. Progent can assist you to select blocking processes such as:

  • List precisely which programs are permitted on the device
  • Block third-party programs from allocating persistent storage on the BlackBerry smartphone
  • Determine what resources third-party software can use on the device
  • Limit the types of access third-party applications running on the device can establish
  • Prevent all external programs from being loaded or executed on the smartphone

Professional RIM BlackBerry Consulting Services Offered Online from Progent
Progent's authorized BlackBerry support specialists are available by phone to provide prompt assistance to companies in the Addison region or throughout the state of Texas. Progent's experienced online technical support experts have helped IT organizations solve network issues and reduce IT service costs in every state in the United States and established a substantial following of satisfied customers. (Refer to Progent's client testimonials.)

Progent can provide remote assistance for a wide selection of issues associated with BlackBerry software and devices including wireless synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Important RIM BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to carry out basic technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters and auto-signature, modifying user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned service professionals can also assist you to resolve a wide array of problems associated with synchronization, handset recognition, messaging consistency, web browsing, wireless connections, IM, PC software configuration, and Desktop Redirector.

As a leader in delivering nationwide online consulting services for small company networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry technical support expenses at a minimum and, by resolving issues promptly, improves the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can show you how to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks such as troubleshooting enterprise activation issues, registering and removing BlackBerry device clients, activating passwords, implementing over-the-air software loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also assist you to use management software like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and help you to define and install appropriate security configurations.

Progent's certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange Server infrastructure for operating in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging system powered by Exchange. Progent's BlackBerry-certified engineer offers expertise in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to add and remove BlackBerry smartphone clients on Exchange Server and Windows Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and manage storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and assign WLAN and VPN configuration sets, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Call or Email Progent for Support from a RIM BlackBerry-Certified Expert
To ask Progent about technical assistance for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.