Consulting and Technical Support for BlackBerry Technology
BlackBerry ConsultantsBlackBerry mobile smartphones were at one time among the most successful products for maintaining anytime-anywhere connectivity to messaging, calendars, web-based applications, and other vital business data. Progent offers Addison, Texas businesses the expertise of BlackBerry-premier consultants who can help organizations to manage existing BlackBerry environments or transition smoothly to a current mobile solution.

As the complexity of small company networks has increased, and as the demand for enterprise-class security, reliability, and recoverability has become the norm for organizations regardless of size, effective integration and maintenance of BlackBerry solutions has grown more difficult. To address issues such as security, business continuity, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small businesses often resort to external consulting professionals who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can help small businesses to plan, manage, and repair BlackBerry-based environments affordably and efficiently, eliminating the need for an internal BlackBerry solutions expert and reducing the expense and stress of supporting mobile workers. Progent's BlackBerry engineers have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This range of experience, combined with Progent's proven remote service delivery model, gives small companies a budget-friendly alternative for integrating BlackBerry products productively into their IT network.

Progent's experts can help your company with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Exchange setup so that your data and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft software, configure easy-to-use management tools to enable you to monitor and support BlackBerry smartphones across your company, recommend security policies that make sense for your business, develop custom wireless applications, and make sure that your IT network infrastructure is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes so that it can be recovered rapidly and safely.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services


Technical Support for BlackBerry Enterprise Server
Research in Motion's advanced platform for administering large groups of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated software enables Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise users to transmit and receive emails that are encrypted in wireless transit to ensure maximum security. BES Server also simplifies a wide selection of vital management tasks ranging from smartphone deployment and upgrades to wireless security and high availability.

RIM BlackBerry BES Server Configuration Support

Progent's BlackBerry-certified engineers can assist you to use RIM BlackBerry Enterprise Server to perform basic jobs such as:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Update BlackBerry device software remotely
  • Manage user configurations with BlackBerry's extensive library of IT policies

Progent's BlackBerry-certified consultants can also assist you to utilize BlackBerry BES Server to perform key procedures not available with the less advanced BlackBerry BES Server Express. These procedures include:

  • Configure and support BES Server's fault-tolerant architecture based on virtualization
  • Install BlackBerry devices remotely
  • Establish custom management roles
  • Automatically track and report on the health of your solution

Progent's Online BlackBerry-certified Support is Fast and Economical
For companies in Addison, Texas who need fast and affordable access to a certified BlackBerry consultant, Progent delivers efficient online help from a seasoned network support team who have delivered IT solutions to companies in each state in the U.S. (See Progent's customer testimonials.)

Online support eliminates travel expense and allows consultants to fix technical issues quickly, allowing you to minimize lost productivity. Progent's BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry solutions and can provide expert help in fields such as resolving synchronization issues, setting up BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant system infrastructure for BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to perform common support functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, editing user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's certified service professionals can in addition assist you to resolve a broad array of problems associated with synchronization, device recognition, messaging reconciliation, web browsing, wireless connectivity, Instant Messaging, workstation software configuration, and Desktop Redirector.

As a top innovator in providing nationwide online help for small company IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry support costs low and, by dealing with issues promptly, improves the productivity of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry engineer has support skills in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to install and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, implement access control lists, manage Microsoft Exchange Server data flow, create, update, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of settings such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, install, validate, troubleshoot, and produce documentation for a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and network needs analysis, solution architecture, deployment planning and execution, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional objectives and to create a wireless system that fits within your IT budget and supports your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to support a BlackBerry Enterprise Server, assist your organization to determine which administration approach and hardware products meet your needs, and evaluate your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at informed choices concerning alternatives for software versions, processors and storage, network design, and application set up.

To optimize network security, Progent's BlackBerry-certified consultant can help you to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security engineers to perform network-wide security vulnerability and compliance validation and suggest enhancements to account for your BlackBerry environment.

Call or Email Progent for Support from a RIM BlackBerry-Certified Expert
If you wish to ask Progent about technical support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or go to Contact Progent.



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