Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry ConsultantsBlackBerry mobile PDAs were once among the most popular products for maintaining anytime-anywhere access to email, calendars, web-based programs, and other critical business data. Progent can provide Addison, Texas businesses support from BlackBerry-certified experts who can assist businesses to manage existing BlackBerry deployments or migrate efficiently to a more popular mobile platform.

As the complexity of small company networks has increased, and as the need for world-class security, reliability, and disaster recovery has grown to be the norm for businesses of any size, successful deployment and maintenance of RIM BlackBerry technology has become more challenging. To handle issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small businesses frequently turn to outside consulting firms who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to design, manage, and troubleshoot BlackBerry solutions affordably and efficiently, dispensing with the necessity for an in-house BlackBerry solutions specialist and lowering the expense and hassle of maintaining wireless work groups. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security specialists. This breadth of experience, combined with Progent's proven online support model, provides small companies an economical solution for integrating BlackBerry technology productively into their business information network.

Progent's engineers can help you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your data and email systems work optimally with BlackBerry Enterprise Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft technology, set up easy-to-use management utilities so you can track and control BlackBerry smartphones across your business, recommend security policies that make sense for your company, develop custom wireless applications, and make sure that your IT network architecture is properly designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is included in your regular backup procedures in order that it can be recovered rapidly and safely.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services

Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies management and support of BlackBerry smartphones, offering a centralized platform for controlling key jobs such as smartphone installation, updates, and retirement and providing a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange Server, Groupwise, or Lotus email platforms and BlackBerry users and allows over-the-air synchronization.

BlackBerry BES Server Troubleshooting Support

BlackBerry Enterprise Server features a variety of data protection capabilities starting with advanced data encryption of messages transmitted between a BlackBerry smartphone and BES Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent flexibility in adjusting levels of protection to match the specific needs of your company's environment. Progent's BlackBerry certified consultants can assist you to choose powerful security functions and enable them remotely. Examples of these wirelessly configurable security features include:

  • Lock down a BlackBerry device
  • Erase information from a misplaced or stolen BlackBerry smartphone
  • Lock out Bluetooth
  • Enable internal protection against malicious attacks

BES Server also provides versatility in determining how to prevent BlackBerry users from loading or executing unsafe or prohibited programs. Progent can help you to choose blocking techniques like:

  • Specify precisely which programs are allowed on the device
  • Prevent third-party applications from using non-volatile storage on the smartphone
  • Select which functions external software can access on the BlackBerry smartphone
  • Restrict the types of connections third-party programs running on the BlackBerry smartphone can initialize
  • Prevent all external applications from being installed or executed on the BlackBerry device

How Progent Can Help You to Manage and Support Your BlackBerry Environment
Progent can provide a seasoned engineer who has been awarded accreditations from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support skills span areas from resolving synchronization problems to architecting wireless productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to perform common support operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, changing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email software. Progent's certified experts can in addition assist your business to troubleshoot a broad array of problems concerning synchronization, handset recognition, email consistency, web browsing, mobile connectivity, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote technical assistance for small business networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless support expenses low and, by solving problems quickly, optimizes the productivity of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system based on Exchange. Progent's BlackBerry-certified engineer has support skills in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to add and delete BlackBerry device users on Exchange and Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, install the MDS and Instant Messaging, install push and pull access control lists, control Microsoft Exchange data flow, create, update, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a number of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, deploy, validate, repair, and document a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and network needs analysis, solution design, installation planning and execution, performance optimization, design of a fault-tolerant architecture, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational objectives and to design a mobile wireless solution that meets your IT budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to support a BlackBerry Enterprise Server, assist you to decide which administration approach and hardware products meet your needs, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices concerning options for software editions, server hardware and mass storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry consultant can help you to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security specialists to run network-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Professional
If you wish to ask Progent about professional help for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.

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    VMware's NSX virtual network technology enables you to build complete logical networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high level of automation regardless of the hardware making up the underlying IP network. VMware Site Recovery Manager supports programmatic disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help you to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager and VMware NSX.

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    If your company network combines Linux technology platforms with Windows, Progent can help you to incorporate your computers into a unified environment that permits all your OS platforms to coexist for easy management, transparent dataflow, high reliability, superior throughput, and tight protection. Progent's Linux and MS Windows coexistence assistance services include IT infrastructure configuration and support, consulting for Windows services for UNIX, online network monitoring and management, remote network help and repair, in-person technical support, and Helpdesk services.

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    Cisco offers a full product line of routers that includes routers built to deliver the protection, performance, and availability required by organizations from branch offices to global enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved fault tolerance and system uptime. Progent can show you how to select and configure Cisco routers to build a reliable infrastructure for your IT system and to make it economical to grow as you add new users, open new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide help with a variety of routers based on Cisco's IOS platform, including Cisco's 800 series of small business routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Routers.

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    Progent's Microsoft certified consultants provide a variety of support services for Dynamics GP/Great Plains. Dynamics GP is a Microsoft financial platform and corporate management tool based, like all Microsoft accounting solutions, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP 2010, the latest edition of Microsoft accounting software in the Microsoft Dynamics GP family, provides an affordable solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Dynamics GP/Great Plains is easy to install and configure, and with its modular approach you are able to purchase only the capability you currently need, with the option to expand clients and increase capabilities when necessary. Progent's Dynamics GP Software support engineers can show you how to install, customize and administer Microsoft Dynamics GP 2010 as well as earlier versions of Dynamics GP.

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    Progent's certified Internet Security and Acceleration Server consulting experts have long experience configuring Microsoft ISA Server-based security installations for information systems with multiple offices, mobile workers, and mission-critical eCommerce applications. Progent's ISA Firewall experts are available to help your small business in planning and deploying an installation of ISA Server 2000 or ISA Server 2004 that meets your information protection requirements without overly limiting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Microsoft Small Business Server (SBS) is an affordable collection of server products that offers the foundation for a powerful but easy-to-manage IT network. The IT demands of the Microsoft .NET components included with Small Business Server requires a network support expert with real-world experience designing and building seamless, comprehensive business network environments. Progent's Microsoft Small Business Server consultants have an average of over 10 years of background integrating computer networks powered by Microsoft technology. This expertise ensures you success in deploying, administering, and troubleshooting IT solutions that include the SBS Server suite of servers and applications.

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    Progent can help you to evaluate the many subscription options available with Microsoft 365, previously branded Office 365, and configure your network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-vendor networks that include Windows, macOS, and Linux technology. Progent can also help your business to create and maintain hybrid ecosystems that transparently integrate local and cloud-based resources.

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    Progent's expert consultants can show you how to design and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that avoids network downtime, reduces long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complex multi-server or multi-location migrations, Progent offers the experience to finish your move quickly and affordably. Progent's Microsoft Exchange 2003 support, troubleshooting, and design offerings include expertise with the configuration of outside vendor enhancements of Exchange Server 2003 that are in keeping with your business goals.

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    Microsoft Small Business Server (SBS) is an affordable suite of server products that offers the basis for a powerful but easy-to-manage IT network. The inter-connectivity requirements of the Microsoft .NET functions included with Microsoft Small Business Server 2011 requires an IT consultant with real-world background and broad knowledge in planning and implementing effective end-to-end business technology solutions. Progent's Microsoft-certified experts have extensive backgrounds with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This expertise assures you success in deploying, administering, and servicing network environments based on the SBS suite of servers and programs.

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    Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to promote top performance and maximum availability for key applications by providing unified, cross-platform monitoring of physical and virtual resources installed throughout local systems and cloud environments. Progent's consulting group can provide advanced remote and onsite expertise to help organizations of any size to design, integrate, tune, update and repair SCOM 2016 deployments. Progent can assist you to migrate to SCOM 2016 from earlier releases of Operations Manager or from other monitoring platforms, or integrate multiple monitoring systems into a unified infrastructure management ecosystem. Progent can also help you extend your Operations Manager 2016 scope to include resources hosted on public clouds including Microsoft Azure and Amazon AWS.

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    Progent provides Microsoft Windows 2003 Cluster Server assistance to help your company deploy high availability clustered servers that can provide 100% uptime. Clustered Windows servers for zero-downtime networks include Windows 2003 Cluster Server, SQL Cluster, and Exchange Cluster. By helping you create zero-downtime clustered server solutions around Windows Server Cluster 2003, Progent's Certified Windows experts make sure that your non-stop server clusters are configured to optimize the business advantage of your IT system.

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  • Top Rated SQL Server 2014 and Hyper-V Online Support Services
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    Microsoft SQL Server 2014 includes significant enhancements in key areas including performance, uptime, security, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly with all types of applications including Online Transaction Processing, data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and on-premises consulting services including planning, configuration, management, remediation, and software development expertise to help organizations of any size to realize maximum business value from their SQL Server 2014 investment.

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