For companies of any size in Addison Texas, Progent offers convenient, fast, and economical communication with CCIE-Premier engineers. Cisco CCIEs are top-level network professionals who achieve this elite certification by completing rigorous examinations overseen by Cisco. CCIE-qualified engineers can tackle the most complicated problems surrounding network integration, troubleshooting, and optimization. Progent's CCIE-certified support specialists work closely with Cisco's in-house staff in identifying anomalies with Cisco IOS or Cisco NX-OS software and coming up with workarounds or obtaining program patches to correct problems. A Cisco certified CCIE knows how to detect the origin of network problems whether from network appliances or software.

Progent offers fast remote contact with a CCIE expert so your company can receive high-level assistance for complex network problems that are impacting business productivity but are outside the scope of your ordinary IT support organization. Progent's CCIE-Certified network experts can connect to your system via advanced remote connectivity tools that allow them to provide fast and economical diagnosis and remediation of serious network issues.

Progent's CCIE Support Services
The vast majority of CCIEs work for big corporations or national ISPs, and consequently their help is not readily available to the general public. Progent is one of the rare consulting providers that makes CCIEs accessible to help small and mid-size businesses. Also, Progent can provide fast contact with a CCIE by telephone so you can get immediate help for complex network issues that are reducing business efficiency. To learn how to get in touch with a Progent CCIE for timely assistance with your network, go to online network help.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services


Cisco's large selection of new and legacy connectivity appliances supported by Progent includes ASA 5500 Firewalls and PIX Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs and aggregation switches, wired and wireless IP systems, Catalyst and Nexus family switches, as well as data security and Virtual Private Network (VPN) products. With the resources of one of the largest groups of Cisco-certified CCIE consultants of any independent support company, Progent has priority access to Cisco's engineering support specialists and the advanced learning resources to stay at the leading edge of network technology.

Patch Management for Cisco Network Infrastructure Appliances
Software update management is crucial and complex task. Timely and properly managed updating maximizes security, compliance, uptime, and functionality. Sporadic software update management can cause security gaps, compatibility problems, slow or inconsistent responsiveness, needless offline stretches, or unavailability of key functions. Patching entails more than periodic updates of an OS and apps for servers and user machines. Firmware updates can be as vital for infrastructure appliances like switches, firewalls, and wireless APs.

Patch Management Support for Network Infrastructure Devices

Progent can provide patch management expertise for network devices from Cisco and other vendors

Progent has provided high-end help for Cisco networking appliances for over twenty years and Progent's managed services for patch management provide businesses of any size a versatile and cost-effective option for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT network. To learn about Progent's service programs for software update management, check out Progent's patch management service plans.

To learn more information concerning Progent's world-class support for Cisco network infrastructure, select a subject:

Additional Consulting Expertise Available from Progent
In addition to Cisco products and technology, Progent's consultants can provide advanced support for other major facets of computer technology, enabling Progent's experts to deliver full-featured IT solutions for companies of any size. A few key disciplines where Progent's IT consultants can provide world-class expertise are: By providing an efficient one-stop resource for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that fit the unique requirements of businesses in Addison Texas.



An index of content::

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  • Consult Virtualization
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    Server growth wreaks havoc on network budgets and administrative resources. Server consolidation through a virtual architecture offers lower TCO of servers and quicker ROI, more efficient utilization of servers, streamlined operations, increased system availability, and easier manageability. Common uses for virtual machines are resource consolidation, low-cost hosts for line-of-business legacy software running on obsolete operating systems, and affordable isolation of software development or pilot testing environments from on-line systems.

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    Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-first threat management platform that incorporates AI software and expert services to provide cutting-edge endpoint detection and response (EDR).

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    Computer Consultants Dynamics GP Great Plains Software

    Microsoft Dynamics GP/Great Plains 2010 accounting software is a full-featured business management and analytics platform that integrates data and operations across your business, interfaces seamlessly with other applications, and connects employees, customers and suppliers unrestricted by time or location. Designed for small to mid-size businesses, MS Dynamics GP 2010 and Dynamics GP Version 10.0 deliver capability for financials, analytics and reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field service, manufacturing, retail, and online business services. Progent can show you how to install and maintain a robust, secure computer and communications environment to support Microsoft Dynamics Great Plains, and can provide experienced Great Plains professionals to help your company exploit the full potential of Microsoft Dynamics GP 2010.

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    Progent's Symantec consultants can help you support discontinued Symantec firewall and VPN products such as the Raptor and VelociRaptor family or help you migrate to current firewall/VPN technology. Progent can also enable you to create and execute a complete security strategy that can include firewall and VPN appliances and utilities, outsourced security and virus protection services, system monitoring software, and formal policies and enforcement procedures. Progent has the expertise to be your one-stop source for on-going network help, maintenance, training, and security expertise.

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  • iPad Online Technical Support
    iPad 3 Online Support

    Progent's experts offer macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and Exchange Server expertise, network protection services, and one-on-one education. Progent can help clients to upgrade to macOS from OS X or other earlier versions of Mac OS X and Progent can offer expertise with macOS and Mac OS X application software. Progent can also help your business with Apple iPhone support and iPad management, or moving to iCloud services. For computer networks based exclusively on Mac OS X or for networks with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the complexity of planning, configuring and maintaining a network infrastructure that is reliable, safe, fast and aligned with your organization's objectives.

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  • Integration Support Hybrid Microsoft 365 Exchange integration
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    Microsoft supports transparent hybrid ecosystems that integrate Microsoft 365 and on-premises Exchange deployments. This allows you to have certain Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can assist you with any facet of planning, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange specialists can provide occasional expertise to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Exchange initiative is completed on time and within budget.

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  • ISA 2004 Enterprise Edition Server Consulting
    Microsoft ISA 2004 Server Support Services

    Progent's certified ISA Server consultants have extensive backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for information systems with multiple offices, remote users, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can help your small business in designing and implementing a configuration of ISA Server 2000 or ISA 2004 Server that supports your information security needs without overly restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later editions of ISA Server.

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    Progent offers a broad array of affordable services to help you to install, integrate, repair, and administer desktop PCs and notebooks based on Microsoft Windows, Apple macOS and OS X, or popular versions of Linux. Progent can offer onsite or remote assistance for individual machines or notebooks or help your business to design and implement a large-scale migration to new or revised operating system platforms and applications. Progent can also supply engineers and technical workers to assist you to plan for and implement a site move or merger designed to cause the least possible interruption to your productivity.

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  • Oracle PL/SQL Coding Oracle 10g Applications Support
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    Progent's Private Cloud Hosting service offers complete hosting of a small or mid-size company's production servers in an environment that delivers the maximum degree of dependability and scalability and is also easy to transfer to another host. Progent's Private Cloud Hosting services are based on mature virtualization platforms that allow small companies with mixed- platform environments to economize significantly on the costs of capital equipment, system support, and network administration while benefiting from world-class reliability and an unprecedented level of vendor flexibility.

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    Progent's disaster recovery planning and business continuity engineers can show you how to create a disaster recovery plan to prepare for an IT network disaster. Progent can show you how to develop a comprehensive disaster recovery strategy that includes scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified engineers can also show you how to create an affordable, zero-downtime system architecture that addresses reliability issues involving a broad range of infrastructure technologies and procedures.

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    Progent can supply small companies with an IT management professional who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can offer strategic direction to help you integrate appropriate technology to improve business processes so they match better with your business goals. Your business can develop and implement a well thought out information technology strategy without incurring the expense of a full-time Chief Information Officer.

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    Microsoft Dynamics GP/Great Plains allows you to expand and manage your business better by offering deep availability of decision-driving information and a fast ROI. Microsoft Dynamics GP offers major business benefits including its ability to extend the presence of your company, handle your financials, automate financial operations, standardize processes throughout your company, refine inventory control, increase order accuracy, expand revenue and minimize turnaround time, and increase cash flow. Progent can show you how to set up and maintain a robust, secure server and network infrastructure to support Great Plains, and can provide expert Microsoft Dynamics GP/Great Plains consultants to make sure you reap all the benefits of your Microsoft Dynamics GP/Great Plains software.

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    Progent's application experts have worked for 20 years with .NET tools and the Visual Studio development environment and can build or modernize .NET applications quickly and affordably.

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    The new Cisco ASA 5500-X Series of firewalls with Firepower Services offer substantially more performance than Cisco's previous firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-premier CCIE network consultants can help your company to maintain your legacy PIX or ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, configure, tune, administer and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

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    Progent offers comprehensive help for each step of your Exchange Server 2010 upgrade with services that include end-to-end project management, site readiness preparation, project design and documentation, cost estimates of all new software and hardware required, recommended vendor sourcing, system testing at client site or at Progent's test lab, managing temporary coexistence between Exchange 2010 and Exchange 2003 or 2007, implementation of the production system, decommissioning the previous system, and training for customer's support staff and end users.

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    Progent offers several basic kinds of Helpdesk services including Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco professionals offers your clients convenient access to a reliable support group with years of experience providing phone support and remote access troubleshooting for IT systems powered by Microsoft products. Progent's focus is on earning the support Help Desk a positive reputation as a solid contributor to business productivity. Progent's goal is to fix and not simply report problems.

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    Progent's Microsoft-certified consultants can help you plan, document, carry out, manage, and repair a network-wide move to 64-bit server and client OS software and applications. Progent can help you test your 64-bit environment to make sure it handles all of the key 32-bit programs which you intend to retain plus the latest 64-bit editions of software you plan to install.

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    Stealth intrusion checking is an important component of any overall network security plan. Progent's security professionals can perform extensive intrusion checks without the awareness of your organization's in-house IT resources. Unannounced penetration checking uncovers whether existing security defense systems such as intrusion incident alerts and event log analysis are correctly set up and actively monitored. Progent can provide ongoing autonomous penetration testing to define your internal/external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, harvested credentials, uninstalled patches, and dangerous IT product defaults can be combined by hackers into the multi-vector attacks typical of the latest strains of ransomware.

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    Progent's Microsoft consultants offer advanced support in deploying, using and debugging any edition of Project Server and can deliver a wide range of affordable online support services following industry best practices to assist businesses of all sizes to get all the benefits of this powerful project management solution. Support services available from Progent include solution planning, installation and upgrades, strategies for secure collaboration among local and offsite users, network infrastructure optimization, and customized webinar training classes.

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    Cisco's PIX Series firewalls have reached end of life and Cisco might not support these devices. Progent still offers consulting assistance for Cisco's PIX Series firewalls to help you with maintenance and management and Progent can also help you assess if you should move up to the latest firewall products from Cisco. Progent's Cisco-certified experts can help you plan and carry out a cost-effective upgrade to Cisco ASA 5500-X firewalls based on industry best practices.

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    Progent's Apple Mac experts can promote the creative aspect of Mac computing by offering consulting services and training in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or configuring an audio/video post production studio.

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    Citrix has developed a comprehensive family of products that provide enterprise-class manageability, scalability, and responsiveness for server virtualization and for centralized distribution of Windows desktops and applications. For delivering virtualized desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed Citrix XenServer and Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can assist you to assess the business advantages of Citrix virtualization products and show you how to plan, validate, deploy, troubleshoot, and maintain Citrix virtualization platforms.

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    Progent's consultants can assist you to plan and implement a smooth migration from onsite Active Directory to cloud-based Azure AD or to a hybrid system that deploys Azure AD Domain Services and AD Connect to unify identity management for both onsite and cloud assets.

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