Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support personnel may be slower to recognize a breach and are least able to mount a quick and coordinated response. The more lateral movement ransomware is able to achieve inside a victim's network, the more time it takes to restore basic operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to take the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware experts can help businesses in the Addison area to locate and isolate infected servers and endpoints and protect undamaged resources from being compromised.

If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Addison
Modern strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and invade any accessible system restores. Data synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system restoration almost impossible and effectively knocks the datacenter back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware attack, demand a ransom payment in exchange for the decryption tools needed to unlock scrambled data. Ransomware attacks also try to steal (or "exfiltrate") files and TAs require an extra payment for not publishing this data on the dark web. Even if you can restore your network to a tolerable point in time, exfiltration can pose a big problem according to the sensitivity of the stolen data.

The restoration work after a ransomware breach involves a number of distinct stages, most of which can proceed concurrently if the recovery workgroup has enough people with the necessary skill sets.

  • Quarantine: This urgent initial step requires blocking the lateral spread of ransomware within your network. The more time a ransomware attack is permitted to go unrestricted, the longer and more costly the recovery effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery experts. Containment processes consist of cutting off infected endpoints from the network to restrict the spread, documenting the environment, and protecting entry points.
  • System continuity: This covers bringing back the network to a minimal acceptable degree of functionality with the shortest possible downtime. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This project also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and mobile phones, databases, productivity and line-of-business apps, network architecture, and protected endpoint access management. Progent's ransomware recovery team uses advanced collaboration platforms to coordinate the multi-faceted recovery effort. Progent appreciates the urgency of working rapidly, continuously, and in unison with a customer's managers and network support group to prioritize activity and to get essential resources back online as fast as feasible.
  • Data restoration: The effort necessary to recover files impacted by a ransomware assault depends on the condition of the systems, how many files are affected, and what restore methods are needed. Ransomware assaults can take down critical databases which, if not carefully shut down, may need to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server depend on AD, and many ERP and other mission-critical applications depend on Microsoft SQL Server. Some detective work may be needed to locate clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and notebooks that were not connected during the attack. Progent's ProSight Data Protection Services offer Altaro VM Backup tools to protect against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators.
  • Implementing advanced AV/ransomware protection: Progent's ProSight ASM utilizes SentinelOne's machine learning technology to give small and mid-sized companies the benefits of the identical AV tools deployed by many of the world's biggest enterprises such as Walmart, Visa, and NASDAQ. By providing real-time malware filtering, detection, mitigation, restoration and analysis in one integrated platform, ProSight ASM cuts TCO, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) built into in ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the victim and the cyber insurance carrier, if any. Activities consist of establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; verifying decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement amount and timeline with the TA; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency transfer to the hacker; receiving, learning, and using the decryption utility; troubleshooting decryption problems; creating a clean environment; mapping and reconnecting datastores to reflect exactly their pre-encryption condition; and reprovisioning computers and software services.
  • Forensic analysis: This activity involves learning the ransomware assault's storyline across the network from beginning to end. This audit trail of how a ransomware assault progressed through the network assists you to assess the damage and uncovers vulnerabilities in rules or processes that need to be rectified to prevent future breaches. Forensics entails the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for variations. Forensic analysis is typically assigned a top priority by the insurance provider. Because forensics can be time consuming, it is critical that other key recovery processes like operational continuity are performed in parallel. Progent has an extensive roster of information technology and security experts with the skills needed to carry out the work of containment, operational resumption, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided remote and on-premises network services throughout the U.S. for over 20 years and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of subject matter experts includes professionals who have earned high-level certifications in foundation technologies such as Cisco networking, VMware, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISM, CISSP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers guidance in financial management and Enterprise Resource Planning application software. This breadth of expertise allows Progent to identify and integrate the undamaged parts of your IT environment after a ransomware intrusion and rebuild them quickly into a functioning network. Progent has worked with leading insurance providers including Chubb to assist organizations clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting Services in Addison
For ransomware system recovery consulting services in the Addison area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent can assist small and mid-size companies to configure and debug teleconferencing applications to allow their at-home employees to communicate productively with fellow workers and customers.

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  • NinjaOne Desktop Monitoring and Reporting Remote Support Remote NinjaOne Automated Desktop Inventory Computer Engineer

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    Hyper-V 2016 Security and Compliance IT Consulting

    Hyper-V 2016 incorporates key features initially developed for and refined on Microsoft Azure, one of the world's biggest public clouds. This significantly enhances the ability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by improving data security, uptime, expandability, manageability, reliability and recoverability. Progent's Microsoft-certified consulting team can assist you to evaluate the advantages of Hyper-V 2016 for your organization, configure pilot environments to confirm the ability of Hyper-V 2016 to run your critical workloads, plan an efficient network architecture for a cloud-centric or hybrid deployment, create and carry out a smooth upgrade strategy, educate your IT administration and technical support personnel, and provide as-needed consulting and debugging support to ensure that your Hyper-V 2016 solution gives you the highest possible business benefit.

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    SIP PSTN Trunks Network Consultant

    Progent's Cisco CCIE-certified SIP infrastructure experts can assist organizations of any size to design, integrate, manage, troubleshoot and enhance Cisco's SIP infrastructure technology and Cisco's CUBE-based SIP trunks and offer affordable remote or onsite expertise to help companies to move efficiently to an advanced communications network that offers accelerated return on investment. Progent's certified Microsoft unified communications experts can assist you to set up interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business or Lync Server for access to a SIP-based IP PSTN trunk.

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    Outsourcing SCCM Patch Management

    System Center Configuration Manager automates application and device provisioning at scale, streamlines compliance settings management, inventories network resources, guards against corporate data leakage, provides network health reporting, allows secure self service, and delivers a single point of control for administering multi-OS networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud experts can help you with any facet of designing, installing, using and repairing a SCCM deployment for on-premises, cloud-based, or hybrid environments.

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    Remote Support and Setup Offsite Workers

    Progent has two decades of background helping small and mid-size businesses to plan, deploy, tune, administer, and debug IT networks that incorporate teleworkers.

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    Progent's Symantec consultants can assist you to maintain discontinued Symantec firewall and Symantec VPN products such as the Raptor and Symantec VelociRaptor line or show you how to upgrade to more recent firewall technology. Progent can also help you create and execute a comprehensive security plan that can incorporate firewall/VPN appliances and utilities, outsourced security and virus defense services, system monitoring software, and documented policies and processes. Progent has the expertise to be your one-stop resource for on-going technical support, maintenance, training, and security consulting.

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    Progent's Check Point Software experts can help you choose and deploy Check Point Software Firewall and VPN software and appliances based on Check Point's technology to provide an affordable and effective security defense for your information network. Progent can also show you how to integrate other Check Point technologies including ZoneAlarm and Check Point UTM-1 appliances with security products from other vendors and provide a single stop for on-going network support, administration, education, and consulting services.

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    Progent's ransomware experts can help your business to evaluate your ransomware defenses, monitor and protect your IT environment, assist with negotiating a settlement with a threat actor, and rebuild an information system damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor.

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    Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online ecosystem and automating their sales, merchants can broaden their reach, lower their cost of sales, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and training to help you shorten development time and expedite your ROI.

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  • SQL Server 2012 Outsourcing Technology Addison-Carrollton, Texas Service SQL Server 2012 Addison-Richardson, Texas
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  • Security Audits Law, Investigation and Ethics Security Company Sonicwall

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    Progent's support services for software/firmware update management provide organizations of all sizes a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoints printers, network appliances like routers and Wi-Fi APs, and IoT devices such as sensors and health monitors.

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  • SharePoint 2016 MinRole Integration Services SharePoint 2016 Federated Search IT Services
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  • Small Business IT Consulting Progent Small Office Progent Small Business Computer Support For Small Offices
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    Progent offers expert help for each phase of your Microsoft Exchange 2010 upgrade with services that include outsourced or co-sourced project management, site readiness preparation, project design and documentation, specification of new software and hardware needed, recommended vendor sourcing, pilot verification at customer location or at Progent's testing facility, managing transitional coexistence between Exchange Server 2010 and Exchange 2003 or 2007, implementation of the solution, deactivating the old system, and training for customer's support group and users.

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    Progent's certified Windows Server 2019 experts can assist your company to design and carry out a cost-effective migration to Windows Server 2019 using existing system architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 delivers major enhancements in capacity, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid local/cloud deployments, availability, and Linux support.

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  • Network Consultant Jobs
    Part-Time Jobs Cisco CCNP

    Progent is looking for a variety of full-time workers such as solutions-driven MCSEs; network experts who have Cisco CCNP or CCIE certification; and specialists in advanced system architecture with experience in mobile connectivity, wireless networking, high-availability systems, disaster recovery solutions, data protection, and virtual servers. We are also looking for workstation support experts, off-site troubleshooting specialists, and CISSP or CISA accredited security professionals. We are also seeking experienced managers able to perform effectively in Progent's dynamic, virtual office environment. Progent works with freelance professionals who have in-depth expertise and field background in important IT topics beyond Progent's main service concentration. Our Experts Group includes independent consultants who offer advice and development support for mission-critical solutions that include MRP, Enterprise Resource Planning, or CRM; possess deep expertise with popular platforms such as Linux derivatives, Apple OS, or Sun, or offer expert help in technologies like telecom, web design, EDI, web commerce, or database management. Independent contractors certified by us coordinate with Progent's full-time consultants to deliver comprehensive IT services for small business networks.

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    Catalyst Wi-Fi 6/6E AP Security Support

    Progent's Cisco-certified Wi-Fi technology consulting experts can assist organizations to configure, manage, and debug Cisco Wi-Fi products including Cisco's Aironet and Meraki 802.11ac Wi-Fi access points as well as Cisco's Wireless Network Controllers.

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  • 64-bit Computing Consultancy
    64-bit Computing Consult

    Progent's Microsoft-premier engineers can help you to enhance your workstations from 32 bits to 64 bits. Progent can assist your company to calculate the risks and benefits of migrating to 64-bit PC desktop processing, plan an efficient upgrade strategy that minimizes operational interruptions, and offer inexpensive, professional remote support to assist you to install 64-bit PC desktop software and applications on your current hardware.

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    Professionals Network Troubleshooting

    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their networking hardware like routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance problems.

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  • Hornetsecurity Altaro VM Backup Deduplication Computer Engineer
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    Altaro VM Backup software from Hornetsecurity provides small businesses a reliable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted environments and also enables low-cost backup to Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or onsite services to help you to plan, install, manage and debug a modern backup/restore system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup.

  • WiFi Site Surveys Network Support Network Integration Work at Home Integration
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    Progent's Microsoft-certified experts offer small and medium sized companies computer consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and data. SharePoint Portal Server provides a common location for your employees or customers to connect to, organize, distribute and interact with relevant data, documents, and applications and to communicate with one another. It allows quicker and more intelligent decisions, more effective access across groups and more streamlined business practices. The main objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of information accessible within and outside an organization. Windows SharePoint Services join employees, customers, teams and major tasks with the knowledge they've developed in a way that makes data convenient to find, download and re-use.

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