Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware attacks are typically launched on weekends and late at night, when support staff are likely to take longer to recognize a break-in and are least able to organize a rapid and forceful response. The more lateral movement ransomware is able to make inside a target's network, the longer it will require to restore basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to take the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware expert can help businesses in the Addison area to locate and isolate breached devices and guard undamaged assets from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Addison
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and attack any accessible system restores. Data synched to the cloud can also be impacted. For a poorly defended network, this can make system recovery nearly impossible and basically throws the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom fee for the decryption tools required to unlock encrypted files. Ransomware attacks also try to exfiltrate information and hackers require an additional ransom for not posting this data or selling it. Even if you are able to rollback your system to an acceptable date in time, exfiltration can be a major problem according to the sensitivity of the downloaded information.

The recovery work subsequent to ransomware penetration involves several distinct phases, the majority of which can be performed in parallel if the response workgroup has enough members with the required skill sets.

  • Quarantine: This time-critical first response requires blocking the lateral spread of the attack within your IT system. The more time a ransomware assault is permitted to run unrestricted, the longer and more expensive the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities include isolating affected endpoints from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers restoring the network to a minimal acceptable level of capability with the shortest possible delay. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the widest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and mission-critical apps, network topology, and safe endpoint access management. Progent's ransomware recovery team uses advanced workgroup platforms to organize the multi-faceted recovery effort. Progent understands the importance of working rapidly, tirelessly, and in unison with a client's managers and network support group to prioritize activity and to put essential resources on line again as fast as feasible.
  • Data recovery: The effort necessary to recover files damaged by a ransomware assault depends on the condition of the systems, how many files are encrypted, and what restore techniques are required. Ransomware assaults can destroy key databases which, if not properly closed, may need to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other business-critical platforms depend on SQL Server. Some detective work could be needed to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were not connected at the time of the ransomware assault.
  • Implementing modern AV/ransomware defense: ProSight ASM offers small and medium-sized companies the advantages of the identical anti-virus tools implemented by many of the world's largest enterprises such as Netflix, Visa, and Salesforce. By providing in-line malware blocking, detection, containment, restoration and forensics in a single integrated platform, Progent's ProSight ASM reduces TCO, streamlines management, and expedites recovery. The next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the victim and the insurance carrier, if there is one. Services include determining the kind of ransomware involved in the assault; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement amount with the victim and the insurance provider; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the hacker; receiving, learning, and operating the decryption utility; debugging failed files; creating a pristine environment; remapping and reconnecting drives to reflect precisely their pre-attack state; and recovering machines and services.
  • Forensics: This process is aimed at learning the ransomware assault's progress throughout the targeted network from start to finish. This history of the way a ransomware attack progressed within the network assists you to assess the impact and uncovers shortcomings in security policies or work habits that should be rectified to prevent later breaches. Forensics involves the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensics is typically given a high priority by the insurance provider. Since forensics can be time consuming, it is essential that other key activities such as operational continuity are pursued in parallel. Progent maintains an extensive team of information technology and cybersecurity professionals with the knowledge and experience required to carry out the work of containment, business resumption, and data restoration without disrupting forensic analysis.
Progent's Qualifications
Progent has provided remote and onsite network services across the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SBEs includes consultants who have been awarded high-level certifications in core technologies including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications including CISM, CISSP, and CRISC. (See Progent's certifications). Progent also has guidance in financial management and ERP applications. This breadth of expertise allows Progent to identify and integrate the undamaged parts of your information system after a ransomware intrusion and rebuild them rapidly into a viable network. Progent has worked with leading cyber insurance carriers including Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware Recovery Consulting in Addison
For ransomware system recovery services in the Addison area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent's ProSight Email Guard uses the technology of top data security companies to provide centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter.

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    Progent can help your business to understand the many subscription options offered with Microsoft 365, formerly branded Office 365, and integrate your information network with Microsoft 365 in a way that delivers top business value. Progent supports cross-platform environments that include Windows, macOS, and Linux technology. Progent can also assist your business to build and manage hybrid ecosystems that transparently integrate on-premises and cloud resources.

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    Small to mid-sized companies can now get all the benefits of Microsoft System Center Operations Manager 2007 and also have quick access to Progentís Microsoft and Cisco Certified IT consulting experts. With Progent's affordably priced network service programs, small and midsize businesses can select a simple Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package. Progent supports System Center Operations Manager to provide small business information systems enterprise-class reliability, protection, and performance.

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    Progent's Microsoft certified Consultants provide several ways to help medium-size and large organizations create an efficient and successful in-house Network Support Help Desk Call Center. Progent's help desk consulting services include Return on Investment analysis, process study and enhancement, executive reporting, education of in-house staff, and documentation of processes. Progent's Software Selection and Deployment Services help organizations sift through the numerous top level Help Desk application programs on the market and determine what products might be too costly, lack key functions, or align badly with your company's corporate culture. Progent also provides temporary staffing for organizations who need to reinforce their in-house Help Desk staff for special projects or to fill in for absent or incapacitated personnel.

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    Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, vendors can broaden their market, lower their cost of sales, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development staff and provide programming, workflow integration, project management support, and mentoring so you can cut development time and get to market quickly.

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    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats.

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    Progent's wireless site survey and predictive modeling help you to plan, install and troubleshoot a Wi-Fi network adapted to your environment, providing you a WLAN that delivers the reception, performance, density, QoS, data protection, and hand-off ability your business requires. Wireless site survey services from Progent include remote predictive analysis for designing a Wi-Fi network and onsite survey services for validating, tuning, and debugging a functioning Wi-Fi LAN.

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    Progent can supply small companies with an information management expert who can function as a part-time CIO. This part-time Chief Information Officer can offer strategic direction to help you integrate appropriate IT products to enhance business processes so they align better with your corporate goals. Your business can develop and install a well thought out information technology plan without absorbing the cost of a full-time senior IT executive.

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    The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 11 years of support in Microsoft technology, ensures you success in identifying the version and set up of Windows 2003 Server that aligns best with your company's goals. Progent can also help you with designing, installing, administering and troubleshooting powerful information technology applications based on Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 Server or Microsoft Windows NT.

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    Progentís Cisco-Premier network consultants offer professional PIX Firewall support services covering architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector threat security, and safe access services. Extending from small, easy-to-install desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a healthy level of security, speed and availability for information environments of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and networking services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and flexible management solutions. Progentís network consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Microsoft Premier engineers can provide world-class consulting for enterprise-wide implementations of Microsoft Exchange. Progent's experts can show you how to prepare for multi-site Exchange Server rollouts or upgrades and can provide onsite personnel to help large companies with deployments of Exchange Server 2007 in the or any region served by Progent's engineers.


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