Ransomware Hot Line: 800-462-8800
24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware needs time to work its way across a network. Because of this, ransomware attacks are commonly launched on weekends and at night, when support staff may be slower to recognize a break-in and are least able to organize a quick and forceful response. The more lateral progress ransomware can make within a victim's system, the longer it will require to recover basic operations and damaged files and the more data can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to assist organizations to carry out the urgent first phase in responding to a ransomware attack by containing the malware. Progent's online ransomware engineers can assist businesses in the Addison metro area to identify and quarantine infected servers and endpoints and protect undamaged assets from being compromised.
If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Addison
Modern strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and infiltrate any available system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make system recovery nearly impossible and basically knocks the IT system back to square one. Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a settlement payment in exchange for the decryption tools needed to unlock scrambled data. Ransomware attacks also try to exfiltrate information and TAs demand an additional payment for not publishing this information on the dark web. Even if you can restore your network to an acceptable point in time, exfiltration can be a major problem according to the nature of the downloaded data.
The restoration process subsequent to ransomware penetration involves a number of crucial stages, most of which can proceed in parallel if the response team has enough members with the required experience.
- Quarantine: This urgent first step involves blocking the lateral progress of ransomware within your IT system. The longer a ransomware attack is permitted to run unchecked, the more complex and more costly the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine processes consist of isolating infected endpoint devices from the rest of network to minimize the spread, documenting the environment, and securing entry points.
- Operational continuity: This covers restoring the IT system to a basic useful degree of capability with the least delay. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their company. This activity also requires the broadest range of technical skills that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, productivity and mission-critical applications, network architecture, and protected remote access management. Progent's ransomware recovery team uses state-of-the-art collaboration tools to coordinate the complex recovery process. Progent understands the urgency of working rapidly, tirelessly, and in unison with a client's management and IT staff to prioritize activity and to get critical resources on line again as fast as possible.
- Data restoration: The effort necessary to restore data impacted by a ransomware assault varies according to the condition of the network, the number of files that are encrypted, and what restore techniques are needed. Ransomware assaults can take down key databases which, if not properly shut down, may have to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other business-critical platforms depend on SQL Server. Some detective work could be needed to find clean data. For instance, undamaged Outlook Email Offline Folder Files may exist on employees' PCs and laptops that were off line during the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to protect against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by anyone including root users.
- Deploying modern antivirus/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's machine learning technology to give small and medium-sized companies the benefits of the identical AV tools used by some of the world's biggest enterprises including Netflix, Citi, and NASDAQ. By delivering in-line malware filtering, classification, containment, recovery and analysis in a single integrated platform, ProSight Active Security Monitoring cuts total cost of ownership, streamlines management, and expedites resumption of operations. SentinelOne's next-generation endpoint protection engine built into in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense with SentinelOne technology.
- Negotiating a settlement with the hacker Progent is experienced in negotiating settlements with threat actors. This requires working closely with the victim and the insurance carrier, if any. Services consist of establishing the type of ransomware involved in the attack; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance carrier; negotiating a settlement amount and timeline with the hacker; confirming adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the TA; acquiring, learning, and operating the decryptor utility; debugging decryption problems; creating a clean environment; mapping and reconnecting datastores to reflect exactly their pre-attack condition; and restoring physical and virtual devices and software services.
- Forensics: This process involves uncovering the ransomware assault's progress throughout the targeted network from start to finish. This history of the way a ransomware assault travelled within the network helps you to evaluate the impact and brings to light weaknesses in security policies or processes that need to be rectified to avoid future break-ins. Forensics entails the review of all logs, registry, Group Policy Object, AD, DNS servers, routers, firewalls, schedulers, and basic Windows systems to check for changes. Forensic analysis is typically given a high priority by the cyber insurance provider. Because forensic analysis can be time consuming, it is critical that other key activities such as operational continuity are performed in parallel. Progent has an extensive team of information technology and data security professionals with the knowledge and experience needed to perform activities for containment, operational continuity, and data restoration without disrupting forensics.
Progent's Background
Progent has delivered remote and on-premises network services across the United States for over 20 years and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have been awarded high-level certifications in core technology platforms including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned internationally recognized certifications such as CISA, CISSP-ISSAP, CRISC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also has top-tier support in financial management and Enterprise Resource Planning software. This broad array of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your network after a ransomware attack and reconstruct them rapidly into an operational network. Progent has worked with top cyber insurance providers including Chubb to help businesses clean up after ransomware attacks.
Contact Progent for Ransomware System Restoration Consulting Services in Addison
For ransomware cleanup consulting services in the Addison metro area, call Progent at 800-462-8800 or visit Contact Progent.