Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Engineer
Ransomware requires time to work its way across a network. Because of this, ransomware attacks are typically launched on weekends and late at night, when support staff are likely to take longer to recognize a break-in and are least able to organize a rapid and forceful response. The more lateral movement ransomware is able to make inside a target's network, the longer it will require to restore basic operations and damaged files and the more information can be exfiltrated to the dark web.
Progent's Ransomware Hot Line is intended to help you to take the time-critical first phase in responding to a ransomware assault by containing the malware. Progent's remote ransomware expert can help businesses in the Addison area to locate and isolate breached devices and guard undamaged assets from being penetrated.
If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Addison
Modern variants of crypto-ransomware like Ryuk, Sodinokibi, Netwalker, and Egregor encrypt online files and attack any accessible system restores. Data synched to the cloud can also be impacted. For a poorly defended network, this can make system recovery nearly impossible and basically throws the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware attack, demand a ransom fee for the decryption tools required to unlock encrypted files. Ransomware attacks also try to exfiltrate information and hackers require an additional ransom for not posting this data or selling it. Even if you are able to rollback your system to an acceptable date in time, exfiltration can be a major problem according to the sensitivity of the downloaded information.
The recovery work subsequent to ransomware penetration involves several distinct phases, the majority of which can be performed in parallel if the response workgroup has enough members with the required skill sets.
- Quarantine: This time-critical first response requires blocking the lateral spread of the attack within your IT system. The more time a ransomware assault is permitted to run unrestricted, the longer and more expensive the restoration effort. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities include isolating affected endpoints from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
- System continuity: This covers restoring the network to a minimal acceptable level of capability with the shortest possible delay. This effort is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their company. This activity also requires the widest array of technical abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and mission-critical apps, network topology, and safe endpoint access management. Progent's ransomware recovery team uses advanced workgroup platforms to organize the multi-faceted recovery effort. Progent understands the importance of working rapidly, tirelessly, and in unison with a client's managers and network support group to prioritize activity and to put essential resources on line again as fast as feasible.
- Data recovery: The effort necessary to recover files damaged by a ransomware assault depends on the condition of the systems, how many files are encrypted, and what restore techniques are required. Ransomware assaults can destroy key databases which, if not properly closed, may need to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other business-critical platforms depend on SQL Server. Some detective work could be needed to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may have survived on staff PCs and notebooks that were not connected at the time of the ransomware assault.
- Implementing modern AV/ransomware defense: ProSight ASM offers small and medium-sized companies the advantages of the identical anti-virus tools implemented by many of the world's largest enterprises such as Netflix, Visa, and Salesforce. By providing in-line malware blocking, detection, containment, restoration and forensics in a single integrated platform, Progent's ProSight ASM reduces TCO, streamlines management, and expedites recovery. The next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the victim and the insurance carrier, if there is one. Services include determining the kind of ransomware involved in the assault; identifying and establishing communications the hacker; verifying decryption tool; deciding on a settlement amount with the victim and the insurance provider; negotiating a settlement and timeline with the hacker; checking adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency disbursement to the hacker; receiving, learning, and operating the decryption utility; debugging failed files; creating a pristine environment; remapping and reconnecting drives to reflect precisely their pre-attack state; and recovering machines and services.
- Forensics: This process is aimed at learning the ransomware assault's progress throughout the targeted network from start to finish. This history of the way a ransomware attack progressed within the network assists you to assess the impact and uncovers shortcomings in security policies or work habits that should be rectified to prevent later breaches. Forensics involves the examination of all logs, registry, GPO, AD, DNS, routers, firewalls, scheduled tasks, and core Windows systems to check for changes. Forensics is typically given a high priority by the insurance provider. Since forensics can be time consuming, it is essential that other key activities such as operational continuity are pursued in parallel. Progent maintains an extensive team of information technology and cybersecurity professionals with the knowledge and experience required to carry out the work of containment, business resumption, and data restoration without disrupting forensic analysis.
Progent has provided remote and onsite network services across the U.S. for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SBEs includes consultants who have been awarded high-level certifications in core technologies including Cisco infrastructure, VMware virtualization, and major distributions of Linux. Progent's cybersecurity consultants have earned industry-recognized certifications including CISM, CISSP, and CRISC. (See Progent's certifications). Progent also has guidance in financial management and ERP applications. This breadth of expertise allows Progent to identify and integrate the undamaged parts of your information system after a ransomware intrusion and rebuild them rapidly into a viable network. Progent has worked with leading cyber insurance carriers including Chubb to assist businesses recover from ransomware assaults.
Contact Progent for Ransomware Recovery Consulting in Addison
For ransomware system recovery services in the Addison area, call Progent at 800-462-8800 or visit Contact Progent.