Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. Because of this, ransomware attacks are commonly launched on weekends and at night, when IT personnel are likely to be slower to become aware of a breach and are less able to mount a quick and coordinated defense. The more lateral movement ransomware can achieve within a target's network, the longer it takes to recover core IT services and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the time-critical first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware experts can help organizations in the Addison metro area to locate and isolate breached devices and protect clean resources from being compromised.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Addison
Modern variants of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and invade any available system restores. Data synched to the cloud can also be corrupted. For a poorly defended network, this can make system restoration nearly impossible and basically knocks the datacenter back to the beginning. Threat Actors (TAs), the hackers responsible for ransomware assault, demand a settlement fee for the decryption tools needed to unlock encrypted data. Ransomware assaults also attempt to steal (or "exfiltrate") information and TAs require an additional settlement for not posting this information on the dark web. Even if you can restore your network to an acceptable point in time, exfiltration can pose a major issue depending on the nature of the downloaded information.

The recovery process after a ransomware incursion involves a number of distinct phases, most of which can proceed in parallel if the response team has a sufficient number of people with the necessary skill sets.

  • Containment: This urgent initial step involves arresting the lateral spread of the attack within your IT system. The more time a ransomware attack is allowed to go unchecked, the more complex and more expensive the recovery effort. Recognizing this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware response experts. Containment activities include isolating affected endpoint devices from the rest of network to restrict the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers restoring the network to a minimal useful level of functionality with the least downtime. This effort is usually the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their company. This activity also demands the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, productivity and line-of-business apps, network architecture, and safe endpoint access management. Progent's ransomware recovery team uses advanced workgroup platforms to coordinate the complicated recovery effort. Progent appreciates the urgency of working quickly, continuously, and in concert with a customer's management and network support group to prioritize activity and to get vital services on line again as fast as possible.
  • Data restoration: The effort necessary to recover data impacted by a ransomware attack varies according to the state of the network, the number of files that are affected, and which recovery methods are required. Ransomware attacks can destroy critical databases which, if not properly shut down, may have to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other business-critical applications depend on Microsoft SQL Server. Some detective work may be needed to find clean data. For example, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and laptops that were off line at the time of the ransomware assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by any user including root users.
  • Implementing advanced antivirus/ransomware defense: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to give small and mid-sized companies the benefits of the same AV tools implemented by many of the world's largest corporations including Walmart, Visa, and Salesforce. By providing in-line malware filtering, detection, mitigation, recovery and analysis in one integrated platform, Progent's ProSight Active Security Monitoring cuts TCO, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the threat actor (TA): Progent has experience negotiating settlements with hackers. This requires working closely with the ransomware victim and the insurance provider, if there is one. Activities include determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement with the victim and the cyber insurance provider; negotiating a settlement amount and schedule with the TA; confirming adherence to anti-money laundering sanctions; carrying out the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryptor utility; troubleshooting failed files; creating a clean environment; remapping and reconnecting drives to reflect precisely their pre-encryption condition; and recovering computers and services.
  • Forensic analysis: This process involves discovering the ransomware assault's storyline throughout the targeted network from start to finish. This audit trail of how a ransomware assault travelled through the network helps your IT staff to evaluate the damage and uncovers vulnerabilities in policies or work habits that should be rectified to prevent later breaches. Forensics involves the review of all logs, registry, Group Policy Object, Active Directory, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensics is typically assigned a high priority by the cyber insurance carrier. Since forensic analysis can be time consuming, it is vital that other important recovery processes such as operational resumption are performed in parallel. Progent maintains an extensive team of information technology and data security experts with the knowledge and experience required to perform activities for containment, operational resumption, and data restoration without interfering with forensic analysis.
Progent's Background
Progent has delivered remote and on-premises IT services throughout the U.S. for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded advanced certifications in core technologies such as Cisco networking, VMware virtualization, and major Linux distros. Progent's cybersecurity experts have earned prestigious certifications including CISM, CISSP, GIAC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also has guidance in financial and ERP application software. This broad array of skills allows Progent to identify and integrate the undamaged parts of your network following a ransomware attack and reconstruct them rapidly into a functioning network. Progent has collaborated with leading cyber insurance providers including Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Consulting Services in Addison
For ransomware system recovery consulting services in the Addison metro area, call Progent at 800-462-8800 or go to Contact Progent.



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    Before Progent's MOM-based solution, network issues were handled reactively, once workers were impacted by them. With the benefit of proactive, computer generated warnings and trend analyses sent by Microsoft Operations Manager, Progent can now anticipate network issues before they becomes critical enough to disrupt network uptime. Because of Microsoft Operations Manager, Progent can deal with incipient problems before clients suspect that the problems are there. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class service continuity, security and productivity.

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  • On-site Technical Support Microsoft LCS Server Instant Messaging Live Communications Server Technical Support Services
  • On-site Technical Support Mobile Application Management Intune and Windows 8.1 Specialists
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  • Addison NotPetya Crypto-Ransomware Business Recovery Addison-Richardson
  • Onsite Technical Support MSP360 Ultimate Backup Immediate MSP360 Desktop Backup Computer Engineer
  • Open Now Configuration Manager 2007 Online Support SCCM 2007 Asset Management Remote Consulting
  • Open Now iPhone backup Online Technical Support iPhone and Skype for Business integration Help and Support

  • Technology Consulting Palo Alto Networks PA-5450 Firewall
    Palo Alto Networks PA-5400 Series Firewalls Firewall Network Install

    Progent's Palo Alto Networks firewall consultants can help you choose, deploy, and manage Palo Alto Networks firewalls to provide a modern security ecosystem that extends across your data center and cloud-based resources and protects any user anywhere with any device.

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  • Progent Small Company Network Installations Immediate Progent Small Offices Network Engineers
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  • Remote Outsourcing Microsoft SMS SMS 2003 Upgrade Configuration
  • Remote SQL Server 2012 Consolidation Addison-Richardson, TX, United States Contractor Microsoft SQL Server 2016

  • Engineers VMware ESX Server
    VMware Infrastructure Consultancy

    Progent can provide the support of a certified VMware VCDX expert to help your organization plan, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid cloud systems. Progent can provide advanced expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and business continuity. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility.

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  • Remote Technical Support Remote Access Integration Services VPN
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  • SCCM Intune Integration Specialist Configuration Manager Remote Consulting
  • SCOM 2012 Fabric Monitoring Onsite Technical Support SCOM 2012 Infrastructure Monitoring Technical Support Services
  • SMS Server 2003 Migration Specialists Systems Management Server Online Support

  • Consulting Support for Network Service Providers Network Consulting
    Consulting Support for IT Service Firms Remote Support Services

    Progent's Reseller Program for IT Service Organizations lets you take advantage of Progent's consulting engineers under your own brand as a seamless arm of your network services team.

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  • Meraki Switches Consultants
    Award Winning Meraki MS 300 Series Switch Consulting Services

    Cisco's Meraki family of access and aggregation switches are designed for sites that go from small branches to campuses. Progent's Cisco-certified consultants offer affordable remote expertise to assist your company to design and deploy an efficient network architecture that incorporates Meraki switches, simplify network administration with Meraki's cloud-centric management tools, define policies to maintain security and compliance, develop and validate a disaster recovery plan, and resolve issues associated with any aspect of your Meraki deployment. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to create a unified networking infrastructure.

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  • SQL Server 2017 Performance Tuning Information Technology Consulting Computer Engineer SQL Server 2017 and VMWare
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  • SharePoint Server 2007 Remote Support Services Consulting Services SharePoint Server 2013
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  • 802.11ax Management IT Services
    Wireless Bridge Information Technology Consulting

    Progent's Wireless Consulting Services offer a convenient, economical option for businesses of any size to integrate, manage, monitor and repair cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and deploy hardware such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and online business applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

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  • Small Business WiFi Site Surveys Online Troubleshooting Small Business Work at Home Integration Support Team
  • Small Office IT Consulting Services Microsoft Certified Microsoft Certified Partner IT Service Provider
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  • SonicWall NSA 9450 Firewall Compliance Audit SonicWall Capture ATP Network Security Evaluation
  • Specialist ransomware protection audits Spora ransomware protection and recovery Professional
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  • Support and Help MSP360 B2 Backup Storage 24/7 MSP360 Managed Backup Technology Consulting Services
  • Support and Integration Hornetsecurity Altaro 365 Total OneDrive Backup Hornetsecurity Altaro 365 Total Teams Chat Backup Specialists
  • Support and Integration SQL Server 2017 Data Mining Support and Setup SQL Server 2017 and Excel
  • System Center 2012 Operations Manager Computer Consulting Network Consulting Data center Monitoring
  • Technical Support Windows SharePoint Services SharePoint Server Configuration
  • Addison-Carrollton, Texas 24-Hour Addison NotPetya Crypto-Ransomware Remediation
  • Teleworkers Consulting Experts nearby Addison - Backup/Recovery Technology Guidance Addison-Farmers Branch Addison Remote Workers Data Protection Systems Guidance Addison

  • ISA 2006 Firewall Specialists
    Internet Security and Acceleration Server 2006 Computer Consultants

    Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more control over intranet applications while enabling increased efficiency by making these applications available to legitimate remote or mobile users. Internet Security and Acceleration Server helps protect corporate applications, services, and information throughout all network components with application-layer filtering and powerful publishing wizards. Progent's Microsoft-premier Internet Security and Acceleration Server 2006 consultants can show you how to design, install, configure, and support ISA Server on your system so that your business achieves a highly functional and affordable combination of protection, convenience, and performance.

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  • Exchange Server 2019 Network Consulting
    Exchange 2019 Planning Onsite Technical Support

    Progent can help you in any facet of your migration to Microsoft Exchange 2019 including configuring Windows Server 2019 as a host for Exchange; planning high availability architecture for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V virtualization; configuring hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.

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  • Computer Consulting Wireless Site Survey
    Wi-Fi RF Spectrum Analysis for Wi-Fi Technical Support

    Progent's wireless site survey services make it easy to plan, install and troubleshoot a Wi-Fi LAN adapted to your facilities, providing your business a WLAN that delivers the reception, speed, density, Quality of Service, data protection, and roaming capability your company needs. Wi-Fi site survey services from Progent include online predictive analysis for designing a wireless LAN and on-premises site survey services for confirming, optimizing, and debugging a functioning wireless network.

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  • Biggest Windows Server Essentials Launchpad Consulting Services
    Windows Server Essentials Client Computer Backup Consult

    Progent's Microsoft-certified consultants can provide cost-effective online consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent offers comprehensive project management support to help you plan and execute an efficient migration from Windows Server Essentials to Microsoft 365 and other Microsoft Cloud platforms and services.

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  • Top Quality SQL Server 2019 SSAS Remote Consulting SQL Server 2019 and Power BI Outsourcing
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  • Top Ranked ProSight Private Cloud Hosting Services Consult 24/7 ProSight Hosting for Virtual Servers Consultants
  • VMware Cross vCenter NSX Professional Top VMware Site Recovery Manager and NSX Consultant Services

  • Cisco Engineering Positions
    Cisco CCNA Freelance Jobs

    Progent is looking for a variety of on-staff employees including solutions-driven Microsoft Certified Systems Engineers; network experts with Cisco CCDP or CCIE certification; and consultants for advanced network design with backgrounds in mobile access, wireless integration, high-availability systems, business continuity solutions, data protection, and virtual servers. We are also looking for desktop support technicians, off-site service specialists, and CISSP or CISA certified security professionals. Progent is also seeking experienced managers and administrators who can perform effectively in Progent's high-growth, virtual office model. Progent works with independent professionals who have proven expertise and working background in crucial IT topics beyond Progent's primary service concentration. Our Experts Team includes contractors who offer advice and development support for mission-critical solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have deep expertise with popular operating systems such as Linux, Apple OS, or Sun, or offer expert help in areas like telecom, web design, Electronic Data Interchange, eCommerce, or database management. Freelance contractors certified by us cooperate with our in-house engineers to provide end-to-end IT services for small and midsize business networks.

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  • Windows Server 2008 Active Directory Online Support Services Microsoft Windows Server 2008 R2 Consultancy
  • Windows Server 2012 Cluster Management Computer Consultants Immediate Windows 2012 Failover Clustering Network Consultants
  • Windows Server 2012 R2 Configuration Manager Professionals Windows Server 2012R2 Clustering IT Services

  • Symantec Security Network Intrusion Penetration Testing
    24-7 Symantec VelociRaptor Cybersecurity Consultancy

    Progent's Symantec experts can assist you to support discontinued Symantec firewall and Symantec VPN appliances such as the Symantec Raptor and VelociRaptor line or help you upgrade to more recent firewall technology. Progent can also help you design and implement a complete security plan that can incorporate firewall and VPN devices and utilities, managed security and network protection services, server and application monitoring products, and documented policies and processes. Progent has the expertise to be your one-stop source for on-going network help, maintenance, education, and security consulting.

  • Windows Server 2012 R2 Online Troubleshooting Addison-Farmers Branch, Texas Addison-Lewisville, TX Windows Server 2016 Implementation Support
  • Windows Server 2016 Failover Clusters Remote Support Services Windows Server 2016 High Availability On-site Technical Support
  • Windows Server 2016 Hyper-V Consultants Windows Server 2016 Virtual Machine Load Balancing Remote Support

  • Private Cloud Solutions Technology Professional
    Technology Professional Private Cloud Integration

    Progent's private cloud hosting allows small and midsize businesses to run key applications like SQL and Exchange from a hardened Tier III data center on fully redundant equipment with geographically separate backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup replication and restore. Smaller organizations can take advantage of Progent's private cloud to avoid major investments in the purchase, upkeep, and management of computer hardware and data center facilities while achieving world-class levels of system reliability and physical security.

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  • Windows Server 2022 Clusters Sets IT Consultants Support and Setup Windows Server 2022 Storage Replica
  • Windows Server Essentials Compliance Specialists Windows Server Essentials Disaster Recovery Consultancy
  • Wireless LAN Site Survey Online Support Services Wireless Site Survey Troubleshooting

  • Exchange 2013 Unified communications Consultants
    Exchange 2013 Load Balancing Network Consulting

    Exchange 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange Server 2010 and delivers powerful new features as well as a revamped architecture. These improvements favorably impact key areas such as ease of administration, high availability (HA), security, operational costs, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to evaluate the potential advantages of upgrading to Exchange Server 2013, create a cost-effective validation and rollout strategy, and train your IT team to manage your Microsoft Exchange 2013 environment. Progent also offers affordable online consulting and management for Microsoft Exchange Server 2013.

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