Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way across a target network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when IT staff may take longer to become aware of a breach and are less able to mount a rapid and coordinated response. The more lateral movement ransomware can make inside a target's system, the longer it takes to restore core operations and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to guide you to carry out the urgent first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can help organizations in the Addison area to identify and quarantine infected servers and endpoints and guard clean assets from being compromised.

If your system has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Available in Addison
Current variants of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and attack any available system restores. Files synched to the cloud can also be impacted. For a vulnerable environment, this can make automated restoration almost impossible and effectively knocks the IT system back to the beginning. Threat Actors (TAs), the cybercriminals behind a ransomware assault, insist on a ransom fee in exchange for the decryptors required to unlock encrypted data. Ransomware attacks also try to steal (or "exfiltrate") files and TAs require an extra settlement in exchange for not posting this data on the dark web. Even if you are able to rollback your system to an acceptable point in time, exfiltration can pose a big problem depending on the nature of the downloaded information.

The recovery process subsequent to ransomware attack involves several crucial phases, the majority of which can be performed concurrently if the recovery workgroup has a sufficient number of people with the required experience.

  • Quarantine: This time-critical first response requires blocking the sideways progress of ransomware within your network. The longer a ransomware attack is permitted to run unrestricted, the longer and more expensive the recovery effort. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Quarantine activities consist of cutting off affected endpoints from the network to minimize the spread, documenting the environment, and securing entry points.
  • Operational continuity: This covers restoring the network to a minimal acceptable degree of functionality with the shortest possible downtime. This effort is typically at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their company. This project also requires the widest range of IT skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and mission-critical applications, network topology, and protected remote access. Progent's recovery experts use state-of-the-art workgroup tools to organize the complicated restoration process. Progent appreciates the importance of working quickly, continuously, and in concert with a customer's managers and IT staff to prioritize activity and to get vital services on line again as quickly as possible.
  • Data restoration: The effort required to recover data impacted by a ransomware attack depends on the state of the systems, the number of files that are affected, and what recovery methods are needed. Ransomware assaults can destroy pivotal databases which, if not carefully closed, may have to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many manufacturing and other business-critical applications are powered by Microsoft SQL Server. Often some detective work could be needed to find clean data. For example, non-encrypted OST files may have survived on employees' PCs and laptops that were not connected during the attack. Progent's Altaro VM Backup consultants can help you to deploy immutability for cloud object storage, enabling tamper-proof data for a set duration so that backup data cannot be modified or deleted by any user including root users. This adds another level of protection and recoverability in the event of a ransomware breach.
  • Setting up modern AV/ransomware protection: Progent's Active Security Monitoring incorporates SentinelOne's machine learning technology to give small and mid-sized businesses the advantages of the same anti-virus technology implemented by many of the world's biggest enterprises such as Walmart, Visa, and Salesforce. By delivering in-line malware filtering, detection, mitigation, repair and analysis in one integrated platform, Progent's ASM cuts TCO, streamlines administration, and expedites recovery. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating settlements with hackers. This requires close co-operation with the victim and the cyber insurance carrier, if any. Activities consist of establishing the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; deciding on a settlement with the victim and the cyber insurance provider; establishing a settlement amount and schedule with the TA; confirming adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency transfer to the hacker; receiving, learning, and using the decryptor tool; debugging decryption problems; building a pristine environment; mapping and reconnecting drives to match exactly their pre-encryption condition; and recovering machines and services.
  • Forensics: This activity involves uncovering the ransomware attack's storyline across the targeted network from beginning to end. This history of the way a ransomware attack progressed through the network assists you to evaluate the impact and highlights shortcomings in policies or processes that should be corrected to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, Active Directory (AD), DNS, routers, firewalls, scheduled tasks, and basic Windows systems to look for changes. Forensic analysis is typically given a top priority by the cyber insurance carrier. Since forensic analysis can take time, it is vital that other key activities such as operational resumption are performed concurrently. Progent maintains a large roster of IT and security professionals with the knowledge and experience required to perform activities for containment, business continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has delivered remote and on-premises IT services across the U.S. for more than two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes consultants who have been awarded high-level certifications in core technology platforms such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's cybersecurity experts have earned prestigious certifications including CISA, CISSP-ISSAP, and GIAC. (Refer to Progent's certifications). Progent also offers guidance in financial management and ERP application software. This breadth of expertise gives Progent the ability to salvage and consolidate the surviving parts of your information system after a ransomware assault and rebuild them quickly into an operational system. Progent has worked with leading insurance carriers like Chubb to assist businesses recover from ransomware attacks.

Contact Progent for Ransomware Cleanup Services in Addison
For ransomware cleanup services in the Addison metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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