Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a target network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when support staff are likely to take longer to recognize a breach and are least able to mount a quick and coordinated defense. The more lateral progress ransomware can make within a target's network, the more time it will require to recover basic IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to take the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware engineers can help organizations in the Addison area to identify and quarantine breached devices and guard clean assets from being penetrated.

If your system has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Addison
Modern variants of ransomware like Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make system recovery nearly impossible and effectively knocks the datacenter back to square one. Threat Actors, the hackers behind a ransomware assault, insist on a ransom payment in exchange for the decryption tools needed to unlock encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") files and hackers demand an additional payment for not publishing this data on the dark web. Even if you can rollback your system to an acceptable date in time, exfiltration can be a big issue according to the nature of the stolen data.

The recovery process after a ransomware attack involves several distinct stages, the majority of which can proceed concurrently if the response workgroup has enough members with the required experience.

  • Quarantine: This urgent initial step involves arresting the lateral spread of the attack within your network. The longer a ransomware attack is allowed to run unrestricted, the longer and more costly the recovery effort. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine processes include isolating affected endpoints from the network to restrict the contagion, documenting the IT system, and securing entry points.
  • Operational continuity: This involves bringing back the network to a minimal acceptable degree of capability with the least delay. This process is typically the highest priority for the targets of the ransomware attack, who often see it as an existential issue for their business. This activity also requires the broadest range of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, productivity and line-of-business apps, network topology, and safe endpoint access management. Progent's ransomware recovery team uses advanced workgroup platforms to coordinate the complicated restoration effort. Progent appreciates the urgency of working rapidly, tirelessly, and in unison with a customer's management and network support group to prioritize tasks and to get vital services back online as fast as possible.
  • Data recovery: The work necessary to recover files damaged by a ransomware assault varies according to the condition of the network, how many files are encrypted, and what restore methods are required. Ransomware assaults can take down pivotal databases which, if not gracefully closed, might need to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other business-critical platforms depend on Microsoft SQL Server. Some detective work could be needed to find undamaged data. For example, non-encrypted OST files may exist on staff desktop computers and laptops that were off line at the time of the ransomware assault. Progent's Altaro VM Backup experts can assist you to utilize immutability for cloud storage, allowing tamper-proof data while under the defined policy so that backup data cannot be modified or deleted by any user including administrators. This provides an extra level of protection and recoverability in case of a ransomware breach.
  • Implementing modern AV/ransomware protection: Progent's ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the advantages of the identical AV technology used by many of the world's largest corporations including Netflix, Visa, and Salesforce. By providing in-line malware filtering, detection, mitigation, recovery and analysis in a single integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the victim and the cyber insurance provider, if there is one. Activities consist of establishing the kind of ransomware used in the attack; identifying and making contact with the hacker; testing decryption capabilities; budgeting a settlement amount with the victim and the cyber insurance provider; establishing a settlement amount and timeline with the hacker; confirming compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the hacker; receiving, learning, and using the decryption tool; debugging decryption problems; creating a pristine environment; mapping and connecting datastores to reflect precisely their pre-attack state; and restoring physical and virtual devices and services.
  • Forensic analysis: This activity involves learning the ransomware attack's storyline throughout the targeted network from start to finish. This audit trail of the way a ransomware assault travelled through the network assists you to evaluate the impact and uncovers shortcomings in rules or work habits that should be rectified to prevent later breaches. Forensics involves the review of all logs, registry, Group Policy Object (GPO), Active Directory, DNS servers, routers, firewalls, schedulers, and basic Windows systems to look for changes. Forensic analysis is usually assigned a high priority by the insurance provider. Since forensic analysis can be time consuming, it is vital that other key activities like operational resumption are executed concurrently. Progent maintains a large roster of IT and security professionals with the knowledge and experience needed to carry out activities for containment, operational continuity, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has provided online and on-premises IT services throughout the United States for more than two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes professionals who have earned advanced certifications in foundation technology platforms including Cisco networking, VMware, and major Linux distros. Progent's data security consultants have earned industry-recognized certifications including CISM, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and Enterprise Resource Planning applications. This breadth of skills gives Progent the ability to identify and integrate the undamaged pieces of your network after a ransomware attack and rebuild them rapidly into an operational network. Progent has worked with leading insurance providers including Chubb to assist organizations recover from ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting Services in Addison
For ransomware system restoration consulting services in the Addison area, call Progent at 800-462-8800 or visit Contact Progent.



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    Progent is hiring a variety of on-staff workers such as solutions-driven MCSEs; network experts who have Cisco CCDP or CCIE credentials; and specialists in advanced system design with experience in mobile access, wireless networking, high-availability systems, disaster recovery planning, data protection, and server virtualization. We are also seeking workstation support technicians, remote service professionals, and CISSP or CISM certified security consultants. We are also hiring veteran managers and administrators able to perform effectively in our dynamic, virtual office model. Progent contracts independent professionals who have specialized expertise and field background in crucial information technology areas outside Progent's main service concentration. Our Experts Team employs freelance consultants who can provide consulting and programming support for line-of-business applications that include MRP, Enterprise Resource Planning, or CRM; have specialized expertise with popular platforms such as Linux, Macintosh, or Solaris, or offer expert skills in areas such as telecom, web site design, EDI, eCommerce, or database management. Independent consultants certified by us coordinate with Progent's staff consultants to deliver end-to-end IT services for small business networks.

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    Progent's Microsoft-certified consultants can help you design, document, implement, administer, and repair a network-wide migration to 64-bit server and client operating systems and applications. Progent can help you pilot your 64-bit environment to make sure it supports all of the key 32-bit applications which you intend to keep as well as the latest 64-bit editions of applications you plan to install.

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  • ProSight DPS Backup and Recovery Services Remote Support
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    ProSight Data Protection Services ECHO from Progent provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery specialists can provide world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your business-critical information.

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    Progent's Cisco-authorized IT professionals can show you how to build an economical, fault tolerant Internet configuration solution that can achieve non-stop Internet connectivity through a wide range of fault tolerant Internet network products and services including non-stop BGP, automatic fail-over, and redundant ISPs. Progent offers CCIE engineers to show you how to utilize the most current technology for 24x7 Internet connectivity to create an affordable, fully redundant Internet interface with automatic failover and other features to deliver fault tolerant Internet connections.

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    Progent's Microsoft-certified ISA Server consulting experts have extensive experience creating corporate security solutions for information systems with many sites, remote users, and line-of-business web-based applications. A Progent ISA Server consultant is ready to help your small company plan and implement an installation of Microsoft ISA Server 2004 that meets your IT security requirements without limiting your network.

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    Progent's Helpdesk management and co-management service programs help organizations to save money and increase productivity.

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    Progent delivers the help of Microsoft and Cisco-Certified network support professionals to offer clients economical alternatives to help businesses optimize the value of Microsoft and Cisco technology. For networks that range from remote offices to nationwide enterprises, Progent's expert engineers can show you how to improve your information system's e-mail architecture, protection, availability, performance, and network administration.

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    Progent's Microsoft-certified consultants offer remote or in-person support to assist organizations of any size to design, implement, manage, and repair a backup system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from earlier releases of Data Protection Manager or from another backup/recovery system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud-based, or hybrid environments. Progent offers occasional help for resolving particularly challenging issues, or comprehensive project management services. Progent's consultants can also assist you to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    Progent's Microsoft-certified Windows Server 2000 experts offer computer help and IT consulting services for the complete family of .NET Enterprise Servers, Windows Server 2000, and Microsoft Windows Server 2003. Progent's Windows 2000 Server configuration, optimization, and support services include network design, deployment, project management, local and remote support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent provides national online phone support and troubleshooting services for companies who operate environments powered by variants of Linux or whose IT systems feature a combination of Linux platforms/Linux and Microsoft Windows technology. Remote IT help provides maximum return for your IT budget by protecting client productivity and limiting the hours billed for computer repair services. Advanced online support tools and skilled technicians and consultants allow Progent to solve most network issues without squandering time and money by traveling to your site. In the vast majority of situations your network issues can be dealt with over the phone or via a combination of telephone help and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA and CISM certified security specialists to help with the most difficult system issues.

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    Progent's certified Windows Server 2019 experts can help your organization to plan and carry out an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid model. Microsoft Windows Server 2019 offers significant improvements in scale, speed, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, availability, and Linux support.

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    Progent's Microsoft consultants can provide advanced support in deploying, managing and troubleshooting all versions of Microsoft Project Server and can deliver a broad range of affordable online consulting services following industry best practices to assist organizations of all sizes to receive all the benefits of this leading project management solution. Consulting support offered by Progent include solution planning, installation and migration, setting up secure file and status sharing among onsite and offsite users, network optimization, and customized online training classes.

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    Progent's pricing model is to charge for online service and in-person help by the minute. Consequently, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you won't be forced to allow simple problems to stay unaddressed.

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  • SQL Server Configuration Manager Support and Integration
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    Progent can provide the support of Microsoft-certified engineers and experienced database application developers, database administrators, project managers, network infrastructure engineers, disaster recovery/business continuity specialists, and certified data security consultants to help you to assess the likely benefits of Microsoft SQL Server 2012 for your organization, install pilot systems at your datacenter or at Progent's lab, plan and carry out an efficient transition to SQL Server 2012 from previous versions of SQL Server or from other RDBMS platforms, and configure a cost-effective and secure network infrastructure that helps you maximize the strategic benefit of SQL Server 2012.

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  • Microsoft Exchange Upgrade Technology Consulting Services
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    Progent is among the most qualified network consulting companies for integrating e-mail systems powered by Exchange 2000 Server. Progent specializes in helping small companies get the full benefits of Microsoft Exchange Server 2000 for typical scenarios such as updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.

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