Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to steal its way across a target network. For this reason, ransomware attacks are typically unleashed on weekends and late at night, when IT personnel may be slower to become aware of a break-in and are least able to organize a quick and coordinated defense. The more lateral movement ransomware can make inside a target's system, the longer it takes to recover core operations and scrambled files and the more information can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist organizations to complete the time-critical first phase in mitigating a ransomware attack by stopping the bleeding. Progent's online ransomware engineer can assist organizations in the Addison metro area to locate and quarantine infected servers and endpoints and protect clean resources from being penetrated.

If your network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Addison
Modern variants of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and invade any accessible system restores. Files synched to the cloud can also be corrupted. For a vulnerable environment, this can make automated recovery almost impossible and basically knocks the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware attack, demand a settlement fee for the decryption tools needed to unlock scrambled files. Ransomware assaults also try to exfiltrate information and hackers demand an additional settlement for not publishing this information on the dark web. Even if you can rollback your network to an acceptable date in time, exfiltration can pose a big issue according to the nature of the downloaded data.

The restoration process after a ransomware attack involves several crucial phases, most of which can be performed in parallel if the recovery team has enough members with the required experience.

  • Quarantine: This time-critical first response requires arresting the lateral progress of the attack across your IT system. The more time a ransomware attack is permitted to go unchecked, the longer and more expensive the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Containment activities include isolating affected endpoints from the rest of network to minimize the spread, documenting the IT system, and securing entry points.
  • System continuity: This covers bringing back the network to a basic acceptable degree of functionality with the shortest possible delay. This effort is typically at the highest level of urgency for the targets of the ransomware assault, who often see it as a life-or-death issue for their company. This project also demands the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual servers, PCs, notebooks and mobile phones, databases, office and line-of-business applications, network topology, and protected remote access. Progent's ransomware recovery experts use state-of-the-art collaboration platforms to coordinate the complex recovery process. Progent understands the urgency of working quickly, tirelessly, and in concert with a client's management and IT staff to prioritize activity and to put essential services on line again as fast as possible.
  • Data restoration: The effort necessary to recover data impacted by a ransomware assault varies according to the condition of the network, how many files are affected, and what restore methods are needed. Ransomware assaults can destroy key databases which, if not gracefully closed, may have to be reconstructed from scratch. This can include DNS and Active Directory (AD) databases. Microsoft Exchange and Microsoft SQL Server rely on AD, and many ERP and other mission-critical platforms depend on SQL Server. Often some detective work could be needed to locate clean data. For instance, non-encrypted Outlook Email Offline Folder Files may have survived on staff desktop computers and laptops that were off line at the time of the assault.
  • Implementing advanced antivirus/ransomware defense: Progent's Active Security Monitoring offers small and mid-sized companies the advantages of the identical anti-virus technology deployed by many of the world's biggest corporations including Netflix, Citi, and Salesforce. By delivering in-line malware filtering, identification, containment, recovery and analysis in one integrated platform, ProSight ASM reduces total cost of ownership, streamlines administration, and expedites resumption of operations. The next-generation endpoint protection (NGEP) built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Learn about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This calls for working closely with the victim and the insurance provider, if any. Activities include determining the kind of ransomware involved in the attack; identifying and establishing communications the hacker; testing decryption tool; deciding on a settlement amount with the victim and the cyber insurance provider; negotiating a settlement and timeline with the hacker; confirming adherence to anti-money laundering regulations; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryption tool; debugging decryption problems; building a pristine environment; mapping and connecting datastores to reflect precisely their pre-attack condition; and recovering computers and software services.
  • Forensic analysis: This activity involves uncovering the ransomware attack's storyline across the network from start to finish. This history of how a ransomware assault travelled through the network assists you to evaluate the impact and brings to light gaps in rules or work habits that need to be rectified to avoid later break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS, routers, firewalls, schedulers, and basic Windows systems to detect changes. Forensic analysis is typically assigned a top priority by the insurance provider. Since forensics can take time, it is vital that other key recovery processes like business resumption are pursued in parallel. Progent has a large team of information technology and data security professionals with the skills needed to carry out activities for containment, business resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has provided online and onsite network services throughout the U.S. for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SBEs) includes professionals who have earned high-level certifications in foundation technologies including Cisco infrastructure, VMware virtualization, and popular Linux distros. Progent's data security consultants have earned prestigious certifications including CISA, CISSP, and GIAC. (Refer to Progent's certifications). Progent also has top-tier support in financial management and Enterprise Resource Planning application software. This broad array of skills allows Progent to identify and integrate the surviving pieces of your IT environment after a ransomware assault and rebuild them quickly into a viable system. Progent has collaborated with top insurance providers like Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Services in Addison
For ransomware system restoration consulting in the Addison area, call Progent at 800-462-8800 or see Contact Progent.



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