Immediate Online Technical Support for Addison Computer Networks
For businesses located in Addison or anywhere in the state of Texas, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the assistance of CISSP-accredited cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's online technical support experts offer exceptional leverage because they have the real-world background and have access to the sophisticated technology needed to solve most information system issues quickly. Efficient support reduces direct expenses since service calls accumulate fewer chargeable minutes. Remote help also eliminates the cost of sending a consultant to your site. Your organization benefits even more with indirect expenses by reducing or eliminating network outages and related losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are charged just for the support that you receive. Unlike typical online support companies, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing save you from situations where speedy. minor fixes manage to end up as large invoices. Progent's skill at solving technical issues efficiently means you saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized tools and field-tested processes that permit the maximum level of efficiency for remote engineering help and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the staff of Progent's Technical Response Center to communicate with your computer system remotely without violating network security.
Progent's sophisticated service reporting application stores comprehensive records of the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of assistance provided to each client by every Progent consultant. This archive of anomalies and resolutions is structured as a readily retrievable internal database that enables Progent's remote support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft make available additional vast support knowledge bases and permit fast access to manufacturers' in-house product engineers so Progent's online consulting specialists can determine the best solutions quickly.
Online support available from Progent to clients in Addison and throughout the state of Texas include:
Certified Windows Experts
Progent's Microsoft-premier online support engineers can provide computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a broad range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration consulting services, Microsoft Skype for Business Server migration support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide array of affordable PC desktop consulting and support services to help you company to install, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration assistance plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the top recognition for networking engineers, and indicates an individual's technical skills at the master level. Cisco-qualified CCIEs know how to deal with the most challenging problems encountered in network infrastructure planning, deployment, management, security, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an excellent value because their deep experience allows them to resolve problems quickly. In typical instances, less seasoned engineers can wrestle for many hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE consultants can connect to your environment by means of sophisticated on-line support tools to provide efficient, safe, and economical diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Progent's CCIEs offer help for the entire range of Cisco's market leading selection of infrastructure appliances by delivering services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of security solutions that can strengthen the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your company to recuperate rapidly following a serious breach. Security solutions offered by Progent cover in depth information security evaluation using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; setting up firewalls; establishing secure architectures for remote and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online consulting services to help companies of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that combine physical IT assets along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for restoring services quickly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that provide high availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high degree of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer remote support services to cover a broad spectrum of information technologies including network infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in networks that combine Linux and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-based environments. Progent's group-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Important Linux versions for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight suite of network monitoring and management services addresses all critical aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide centralized control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup system that meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's background in these special fields of information technology enables customers to complete major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Addison Company Can Contact Progent's Remote Support Experts
Call Center Support
Progent's Help Desk Call Center service options for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that manages all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting services can aid you in building an efficient new Help Desk Call Center or revamping your current one, evaluating or modifying Call Center software to address the particular demands of your company, or adding occasional online staff to supplement your in-house Help Desk team during demanding scenarios such as software migrations, major upgrades, or rolling out brand new applications.
Progent's Help Desk team of veteran information technology experts provides your computer users in Addison or anywhere in the state of Texas immediate communication with a dependable technical support group with years of experience delivering phone support and online troubleshooting for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a crucial contributor to business performance, and Progent's target is to fix rather than just track IT issues.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Experts Group provides phone-based advanced engineering expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Addison, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your environment so your computer maintenance is proactive and automated. By uncovering potential issues before they result in crashes, automated monitoring can ward off disruptive and costly information system crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate multiple platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Addison or anywhere in the state of Texas, Progent's phone-based network support engineers are ready to deliver effective and economical IT help the instant your business has to have it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to repair IT problems rapidly while avoiding the expense and lost time associated with in-person service visits.
Even if your Addison business deals with a local independent consultant or employs an in-house organization that can handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to solve sudden network emergencies or particularly complex integration projects.
Details of Progent's Online Computer Support for Addison
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services give companies in Addison or throughout the state of Texas the greatest leverage for your support investment. Whether you require occasional telephone help and remote network repair or ongoing Help Desk call center support and network administration, Progent's experts can deliver your company world class network support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Addison and is also ideal for networks in more remote areas of Texas that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the advantage of a wide array of Microsoft support utilities, technical databases, and on-going training.
- By the Minute Rates to Reduce Costs
Progent provides online help on a per-minute billing plan, so you pay only for the services you use. Progent has no minimum charge for phone support and requires no ongoing subscription fee for support services delivered during regular business hours. This saves you from paying big invoices for quick repairs.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco offers access to authorized specialists who have experience in planning, implementing, and supporting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build fast, reliable, and protected connectivity for local and remote networking.
- Application Specialists Consulting
Progent's core consulting services include technology integration, MS Exchange Server expertise, network security design, and shared Help Desk services. Progent's Experts Team can provide in-depth consulting expertise for critical application areas. Support offered by the Application Experts Team covers:
Dynamics GP Consulting and Customization
MS Project and Project Online Training
Office 365 integration support
Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Development and Debugging
Oracle Database Administration and Software Programming
MySQL DBA Services and Software Programming
Amazon MWS Programming and Debugging
By providing a full service one-stop resource for network generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive IT solutions that align with the unique requirements of your company.
- Advanced Remote Connectivity Software
Protected remote access permits Progent's support experts to see exactly what your users see. This makes it easier to produce fast fixes to issues that could otherwise require a costly personal service call. State-of-the-art online access tools and expert engineers combine to enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and remote system analysis.
- Support for Leading VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your system remotely without compromising system security.
- Round-the-Clock Support for Maximum Network Availability
For offices with vital applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are designed specifically for budget-conscious companies whose workers need immediate access to a Help Desk Call Center with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT background, refined remote support software, and understanding of corporate IT enable offices to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the forefront of network service, executing a broad variety of IT tasks for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support personnel. This means that you get not just expert IT help, but also a consultant with proven approaches for using technical knowledge to repair real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits by the minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no retainer for support services delivered during regular business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast repairs so you will not be forced to permit simple problems to fester.
- Complete Documentation of Delivered Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports transmitted by each staff member to every customer. The practice of detailing and archiving service records allows more effective service and eliminates a slew of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 network monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.