Immediate Remote Support for Addison Texas IT Networks
Immediate Online Help for Addison NetworksFor businesses located in Addison Texas, Progent offers remote support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online support to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to help with high-level security design and troubleshooting jobs.

Progent's remote support experts offer excellent value because they have the real-world background and are equipped with the sophisticated technology necessary to solve most network problems quickly. This lowers immediate expenses because service calls require fewer billable minutes. Online help also avoids the cost of dispatching a consultant to your office. Your organization saves additionally with incidental expenses by reducing or eliminating system outages and associated losses stemming from business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive online consulting expertise is particularly important for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an alternative.

Progent's billing model for online help is designed to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to many online service firms, Progent requires no service activation charge or minimum payments. Progent's one-minute granularity and clean policy for pricing avoid scenarios where fast fixes manage to end up as large invoices. Progent's skill at disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of customized tools and field-proven processes which ensure the maximum level of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's Technical Response Center to access your computer system without breaching corporate security.

Progent's powerful service reporting system maintains extensive histories describing the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of all help delivered to each Progent customer by any consultant. This history of problems and resolutions is organized as a conveniently accessible support database that enables Progent's remote technical experts to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft open up other massive technical support knowledge bases and permit priority access to vendors' internal support staff so Progent's remote consulting specialists are able to determine the best resolutions quickly.

Remote support provided by Progent to businesses in Addison Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate services designed to enable small and medium-size organizations to utilize the same best-of-breed technology deployed by many of the industry's top corporations. The ProSight series of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup technology companies to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable non-disruptive backup and fast restoration of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information network. In addition to optimizing the security and functionality of your computer network, Progent's software/firmware update management services allow your IT staff to focus on line-of-business initiatives and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and enter your password you are asked to verify who you are on a unit that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be used as this second form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. To find out more about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized control and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT staff and your Progent engineering consultant so any potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup/recovery environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Help Desk Call Center or enhancing your existing one, evaluating or enhancing Call Center software products to address the particular needs of your business, or adding temporary online personnel to work with your internal Call Center resources to handle demanding events such as software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center staff of experienced network professionals gives your computer users in Addison Texas quick contact with a large support resource with substantial experience providing telephone-based consulting and remote diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a major driver of business performance, and Progent's target is to solve instead of just report network problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Team offers online and in-depth engineering expertise and education in key business application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. To learn more concerning Progent's expertise, customization, and training services, go to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new deployment of Microsoft System Center2, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Addison Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can configure Operations Manager to fit your environment so your network support is proactive rather than reactive. By anticipating looming issues before they result in full-scale emergencies, automated monitoring can minimize stressful and expensive network failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a variety of platforms.
How Your Addison Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Addison Texas, Progent's phone-based computer support specialists can deliver effective and economical system help whenever your company requires it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems quickly while eliminating the expense and lost time associated with in-person support calls.

Even if your Addison organization has a local independent consultant or maintains a full time IT staff that know how to deal with day-to-day computer issues, Progent's Microsoft certified engineers can still provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the time or the experience to address unexpected system emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Businesses in Addison Texas
Progent's online support services allow your Addison organization to experience the benefits of on-call, world-class IT support without the expense of maintaining an in-house IT organization. Your network will derive added business worth by becoming more available, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most organizations in Addison Texas, nearby computer support resources, whether made up of freelance consultants or an internal IT staff, can solve the majority of technical problems. However, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your onsite support people. In these situations, Progent's online support professionals offer an easy, quick, and budget-friendly way to augment your regular resources and to pass on valuable information to increase your capability to handle future problems in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller organizations often rely on independent freelance consultants. While freelance consultants have smaller internal costs than larger support firms and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the absence of fallback personnel may force your company to go without help during an IT crisis. As your business expands, network downtime and trouble with critical applications become more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve service experts to make sure your network remains available.

  • Build a Solid Foundation for Smooth Expansion
    Companies often begin with an IT system implemented on a modest budget. Without a scalable framework, slap-dash repairs often get piled onto a shaky foundation. As a company grows, stability and scalability issues can impede the productivity of the organization. These badly designed systems need proper assessment, intelligent strategic planning, and wide technical knowledge to evolve to a network infrastructure able to provide the solid foundation to handle critical business requirements and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller offices require advice and technical training to negotiate an increasingly complex array of technology options available for accelerating business success and enhancing efficiency. These companies do not need a computer engineer who is motivated to sell a specific vendor's technology. IT support and product selling can lead to a scenario where the proposed solution is built around a predetermined technology rather than the true requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align IT expertise with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT background, refined remote support tools, and understanding of corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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    Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small organization's servers in an environment that gives the highest degree of availability and scalability and is also easy to migrate to another host. ProSight Virtual Hosting services are based upon mature virtualization techniques that allow small and midsize businesses with multi- platform IT systems to save dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while achieving enterprise-class fault tolerance and an unmatched level of vendor flexibility.

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    Progent's certified SQL Server 2017 consultants can help you to plan and carry out a smooth upgrade from your current SQL Server databases and applications to SQL Server 2017.

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    Our Experts Team provides consulting in key technologies that include Apple OS integration and applications; Expertise for Linux-powered, UNIX, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management expertise; Mission-critical and vertical application support; Chief Information Officer, management information analyst, and project management services; Custom program development and integration; Web, electronic business, EDI, and customer portal development and integration; DBM management and performance consulting; Business intelligence consulting; and Telecom systems consulting.

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    MS Office Communications Server provides IM and presence as part of a scalable, world-class solution offering enhanced protection, seamless compatibility with popular Microsoft products, an expandable, industry-standard development environment, and support for regulatory requirements such as HIPAA, SOX, and GLB. Your organization can realize lower costs and elevated operational efficiencies, increased worker productivity, and stronger IP security with this simple-to-manage, highly available solution. Successful implementations of Microsoft Office Communications Server require careful planning and consideration prior to roll out. Progent's Microsoft-authorized professionals can provide the expertise necessary to deliver all the benefits of Microsoft Office Communications Server across your entire corporation.

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    Progent's Microsoft certified consultants offers offsite and on-premises consulting services to assist you to manage, support, and troubleshoot computers powered by Windows 7 and can also provide assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, data and identity protection, disaster recovery, online access, smartphone and tablet management, wireless configuration, and 24x7 system monitoring.

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    Progent's IT outsourcing services offer affordable computer support for small organizations. Whether it includes designing system infrastructure, creating an internal Help Desk or outsourcing a one, rolling out an updated email platform, monitoring your network, or creating a web-based business application, outsourcing your IT engineering services can contain expenses and eliminate uncertainties, permitting IT service expenses to grow in a more linear and controlled fashion than is possible by building up a bulky, knowledgeable internal network support organization. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to build a secure and robust system foundation for your vital business software powered by Microsoft Windows such as Office XP, Office 2003, and Office 2000.

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    Cisco's Firepower NGFWs Firewalls provide a major performance boost compared to Cisco's popular ASA 5500-X firewalls and offer centralized control of advanced cybersecurity capabilities like application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist your organization to plan and carry out a smooth upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's cloud-based services to build and centrally control IT ecosystems that span local offices, data centers, and cloud resources.

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    Even if your company has a minimal network support staff and a modest technology budget, your information network can still have the same high reliability and responsiveness that once needed a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-premier IT professionals, the most recent system management software for proactive monitoring and alerts, and cost-effective support programs such as a help desk service to keep your mission-critical business applications and hardware up and running.

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    Altaro VM Backup offers small and mid-size businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for local, remote, distributed, and cloud environments and also supports cost-effective cloud backup to Azure Block Blob storage. Top capabilities include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection with backup intervals as short as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, granular recovery capability for individual files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and for VMware vCenter for handling larger deployments, and support for Microsoft Volume Shadow Copy Service to back up live virtual machines with zero downtime. Progent is an Altaro partner and offers a broad array of consulting services to help you to plan, deploy, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup software.

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    Progent can help small and medium-size organizations to configure VoIP platforms to give their at-home employees the advantage of virtual extensions of the corporate phone system.

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    Progent's Microsoft-authorized consultants can show you how to evaluate the business case for implementing Microsoft SharePoint 2007, consult with you on the appropriate edition of Microsoft SharePoint Server for your circumstances, offer configuration and deployment expertise, assist you to install MS SQL Server as a back-end DBM, improve your network integrity, integrate your off-the-shelf and custom application software to operate with SharePoint Server 2007, design a comprehensive security strategy that encompasses portal technology, and deliver troubleshooting and Help Desk support.

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    Progent's Microsoft-certified consulting experts can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an older release of Windows. Online and on-premises assessment and upgrade services for Windows 10 available from Progent include ROI analysis, project management, compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud integration, mobile management and synchronization, teleworker access, security and compliance, automated provisioning and administration, network design, Wi-Fi support, disaster recovery planning, group and personal training for network management personnel and users, and post-migration consulting support.

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    Progent's proven ransomware recovery experts can help your business to reconstruct an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.

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    Lync 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop collaboration, and both IP-based and public switched telephone network voice communication. Lync Server 2010 can extend the capability of Exchange Server, SharePoint and Office desktop or cloud-based Microsoft 365 and streamlines administration via integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription services, PBX gear, or conventional video conferencing solutions. Progent's certified IM and Presence experts can provide online and onsite support services to assist your company to maintain and repair your existing Lync 2010 deployment or evaluate the advantages of migrating from Lync to Skype for Business, which is the new release of the product family. Progent can also assist your organization to design and carry out an efficient Skype for Business migration or a migration to Microsoft Teams.

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    Progent's Microsoft-Certified SQL Server consultants can provide a range of services to help small companies to plan, implement, administer, and troubleshoot Microsoft SQL 2008 systems so that they receive the maximum strategic advantage from Microsoft's state-of-the-art relational database platform. Also, Progent can provide assistance with system infrastructure, company-wide protection, and application programming to increase the strategic advantage of your information investment.

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    If you want to revamp your production web site, build internal websites for purposes such as HR or worker education, establish a powerful web presence for a new venture, or generate enterprise-class, data-driven specialized web applications, Progent can provide skilled and proven web designers. Progent's consultants can also show you how to design and maintain a secure, robust server and communications infrastructure, including remote and wireless connectivity, to run your web solutions.

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    Progent's Linux support experts offer small businesses and software developers assistance with administering and maintaining Linux systems that run with Microsoft-based technology. Progent can give your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This wide range of expertise offers you a convenient single source to help you build and maintain a protected and robust mixed-platform connectivity and communications solution that allows Linux and Microsoft interoperability by combining MS Windows with leading Linux variations including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Nexus series switches are engineered to deliver the speed, scale, availability, cloud readiness, capacity, data protection and manageability required to function as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch experts are available to provide online and on-premises support expertise to assist your IT staff to design an efficient switch topology, set up pilot systems to validate your switching solution, install and configure Nexus switches, define and enforce appropriate policies, run security vulnerability evaluations, configure advanced monitoring and alert systems, consolidate network resources through virtualization technologies, troubleshoot switching and routing problems, maximize performance, plan for expected growth, and take advantage of the advanced fault-tolerant features available for Nexus family of switches. Progent's consultants can also help your business to migrate efficiently from outdated Nexus models or Catalyst switches to current Nexus platforms.

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    Progent's Private Cloud Hosting service offers complete hosting of a small or mid-size organization's production servers in an environment that gives the maximum degree of availability and expandability and is also easy to move to any data center. Progent's Private Cloud Hosting options are built on proven virtualization technologies that allow small businesses with mixed- platform IT systems to economize significantly on the expense of capital equipment, infrastructure maintenance, and network administration while benefiting from enterprise-class reliability and an unmatched degree of vendor flexibility.

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