Fast and Affordable Remote Technical Support for Addison Texas Computer Systems
Immediate Remote Help for Addison NetworksFor companies located in Addison Texas, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided online troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical experience and have access to the advanced tools required to solve the majority of network issues quickly. Efficient support lowers direct costs because service calls require fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company saves even more with incidental expenses by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online consulting know-how is particularly helpful in environments that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to typical online support organizations, Progent asks for no service activation fee or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate situations where speedy. minor repairs somehow turn into substantial invoices. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a set of customized tools and proven methodologies that ensure the highest level of effectiveness for online consulting and troubleshooting for information systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to connect to your company's computer system without violating network security.

Progent's proven service database application keeps comprehensive records of all support that Progent's clients have received. Progent's staff engineers have the benefit of the history of support rendered to each customer by every engineer. This database of anomalies and repairs is structured as a conveniently accessible support knowledge base that enables Progent's online support experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working associations with important industry leaders such as Cisco and Microsoft make available other massive support databases and permit quick response from vendors' in-house product engineers so Progent's remote service specialists can come up with the most efficient solutions in the least time.

Remote support services offered by Progent to businesses in Addison Texas include:

ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services designed to enable small and medium-size businesses to benefit from the same advanced technology used by many of the industry's top enterprises. The ProSight suite of network monitoring and management services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a family of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and allow non-disruptive backup and fast recovery of critical files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, user error, ill-intentioned employees, or application bugs. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the security and reliability of your computer network, Progent's software/firmware update management services free up time for your in-house IT team to focus on more strategic projects and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation on iOS, Android, and other personal devices. Using 2FA, whenever you sign into a protected application and give your password you are asked to verify your identity via a device that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized for this added means of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. To find out more about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth management reporting utilities designed to work with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always current, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex network management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT projects. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows clients to complete major projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution based on the leading professional services automation platform for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology experts provides your clients in Addison Texas fast contact with a reliable support resource with substantial background providing phone help and online repair service for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center the reputation as a key driver of business success, and Progent's aim is to solve rather than just annotate IT problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group can supply online and in-depth engineering support and training in special application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for popular Microsoft business applications such as CRM, MS Office Project, Microsoft 365 Word, and Office Excel. To find out additional information concerning Progent's consulting, customization, and education services, see Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center2, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Addison Texas remote IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can configure Operations Manager for your business so that your computer support is proactive and automated. By anticipating potential problems before they expand into full-scale emergencies, remote monitoring can minimize stressful and expensive network breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks that incorporate multiple platforms.
How Your Addison Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Addison Texas, Progent's online computer support specialists can deliver expert and affordable system help the instant your company requires it. Over 20 years of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to repair computer problems rapidly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Addison company relies on a regular independent consultant or employs an in-house organization that can handle typical network issues, Progent's Microsoft and Cisco certified engineers are available to provide an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the expertise to address unexpected network emergencies or especially tough integration projects.

Features of Progent's Remote Computer Support for Addison Texas
Progent's phone help, remote repair, system security expertise, and network management services give offices in Addison Texas unparalleled leverage for your support budget. Whether you require one-time telephone support and remote network repair or ongoing Help Desk services and network management, Progent's professionals can deliver your company enterprise-level network support while allowing you to avoid the expense and hassle of running a large in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical knowledge, fine tuned support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry experience, in the trenches of IT service, performing a broad range of IT tasks for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This means that you get not just world-class IT help, but also a consultant with proven methods for using technical knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and in-person help per minute. Consequently, you pay just for received support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services delivered during normal business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be forced to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent has little competition. Businesses who work with familiar independent service providers or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 remote monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your information network from stressful and costly service disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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