Fast Remote Troubleshooting for Addison Information Networks
Urgent Phone Help for Addison NetworksFor companies located in Addison or anywhere in Texas, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have provided remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex networking issues, plus the assistance of CISA and CISSP-accredited security experts to handle advanced security architecture and diagnostic issues.

Progent's remote technical support engineers offer exceptional leverage due to the fact that they possess the real-world experience and have access to the advanced technology required to solve the majority of network problems rapidly. Efficient support lowers direct costs since solutions use up minimal chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support expertise is especially valuable for organizations that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for remote help is designed to leverage your IT service investment. Progent bills per minute for phone assistance, so you pay only for the support that you actually get. In contrast to many online service organizations, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor solutions manage to end up as large bills. Progent's penchant for handling problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized tools and field-proven processes that ensure the maximum level of effectiveness for remote engineering help and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's Technical Response Center to access your company's system remotely without compromising corporate security.

Progent's powerful service database application maintains detailed histories for the support that Progent's clients have received. Progent's authorized engineers have the benefit of the history of support rendered to each customer by any Progent engineer. This archive of problems and fixes is structured as a quickly searchable support knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and permit priority access to manufacturers' in-house support staff so Progent's remote consulting experts can find the best resolutions quickly.

Online support services offered by Progent to businesses in Addison and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top enterprises. The ProSight suite of network monitoring and management services addresses all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security companies to provide web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology allows customers to execute major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who lack the resources to create an internal Help Desk but who require quick communication with an efficient Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk consulting services can aid you in building an efficient new Help Desk or enhancing your established organization, selecting or modifying Help Desk software products to handle the unique requirements of your corporation, or adding temporary online staff to reinforce your in-house Help Desk group to handle unusually busy scenarios such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Call Center team of seasoned information technology professionals provides your clients in Addison or anywhere in the state of Texas fast assistance from an efficient technical support resource with extensive experience providing phone support and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a significant contributor to business success, and Progent's aim is to resolve instead of just record IT issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts staff can supply remote and in-depth consulting support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, customization, and education services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Addison, or anywhere in the state of Texas, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your environment so that your network support is proactive and automated. By exposing emerging issues before they result in crashes, remote monitoring can head off stressful and costly information system breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or environments powered by multiple operating systems.
How Your Addison Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Addison or throughout the state of Texas, Progent's online computer support engineers can provide expert and cost-effective system help the moment your organization has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to solve computer problems rapidly while eliminating the cost and lost productivity associated with on-site service visits.

Even if your Addison organization has a local independent support technician or maintains an in-house organization that know how to handle ordinary computer issues, Progent’s Microsoft and Cisco certified consultants can offer a convenient and seamless virtual expansion of your local resources for situations when your regular service personnel either lack the time or the knowledge to fix sudden network emergencies or especially complex integration projects.

Advantages of Progent's IT Support for Organizations in Addison
Progent's remote IT consulting services allow your Addison business to experience the benefits of timely, world-class network support without the cost of managing an in-house IT staff. Your information system will acquire added strategic worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site IT resources
    For most organizations in Addison and throughout Texas, local computer support resources, whether consisting of outside consultants or a full-time maintenance staff, can deal with the majority of technical issues. On the other hand, IT crises might strike when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your onsite support technicians. In these cases, Progent's on-call support experts offer an easy, fast, and affordable way to supplement your regular resources and to pass on valuable knowledge to increase your ability to handle downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller organizations commonly rely on independent freelance consultants. Although freelance consultants have smaller overhead than larger consulting firms and can often charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in training, the lack of backup help may force your company to go without assistance during an emergency. As your network grows, network downtime and trouble with critical software are more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides a ready source of reserve service expertise to insure your IT system remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Businesses typically start with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes can get thrown on top of a shaky foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. Such poorly built environments require careful analysis, intelligent strategic planning, and wide IT knowledge to upgrade to a network infrastructure able to provide the stable foundation to meet current business requirements and simplify downstream expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller businesses need guidance and technical education to negotiate an ever more complicated array of technology alternatives capable of promoting business success and enhancing efficiency. They do not need a computer consultant who is trying to sell a specific vendor's products. Network support and product selling can result in a situation where the recommended solution is built around a predetermined technology instead of the genuine requirements of a business. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match technical expertise with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified experts average longer than a decade of real-world industry experience, at the front lines of network support, performing a broad variety of IT tasks for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not only expert IT capability, but also a consultant with field-tested methods for applying computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site help per minute. Consequently, you are charged just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and asks no retainer for services provided during normal working hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has little competition. Businesses who utilize trusted independent service providers or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.