Immediate Remote Support for Addison Texas Computer Systems
For companies located in Addison Texas, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex networking problems, as well as the services of CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting jobs.
Progent's online support experts provide excellent leverage due to the fact that they have the real-world experience and have access to the advanced technology needed to solve the majority of network problems rapidly. This lowers direct expenses since solutions use up fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company benefits even more with indirect expenses by minimizing or eliminating system outages and related losses due to business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive online technical support expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.
Progent's billing model for remote help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where quick solutions manage to end up as substantial bills. Progent's penchant for solving problems efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized tools and field-tested methodologies that permit the highest level of effectiveness for online technical support and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's online support team to link to your company's system remotely without compromising system security.
Progent's powerful customer support database system keeps detailed histories describing the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of services delivered to each client by any consultant. This archive of anomalies and repairs is organized as an easily accessible support database that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with important vendors such as Cisco and Microsoft open up additional vast technical databases and permit priority response from manufacturers' in-house support staff so Progent's remote service specialists are able to come up with the most efficient resolutions quickly.
Remote technical support services provided by Progent to businesses in Addison Texas include:
Authorized Microsoft Windows Support
Progent's Microsoft-certified online support engineers can provide computer troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide variety of technology support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration expertise, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop services to assist you business to install, configure, repair, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE credential is the highest recognition for network professionals, and certifies a person's network technology knowledge at the master level. CCIEs know how to deal with even the most difficult issues occurring in network planning, integration, administration, security, and problem solving. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with IOS network administration tools and developing alternate approaches or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness since their deep expertise permits them to fix problems rapidly. In many cases, less seasoned consultants can wrestle for many hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can connect to your network via advanced remote troubleshooting technology to perform quick, secure, and economical analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of networking devices. Cisco networking expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch support, Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and Cisco wireless VoIP phones solutions, Cisco Meraki Wi-Fi AP layout and set up, Aironet APs consulting services, Cisco WiFi controllers support Services, Cisco VPN and Security Integration services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to modernize your Wi-Fi infrastructure.
CISSP and ISSAP Certified Network Security Experts
Progent's certified CISM and CISSP cybersecurity experts offer a range of security services to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist your business to clean up quickly following a serious breach. Security consulting services available from Progent cover in depth information security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after malicious assaults; integrating firewalls; designing secure mechanisms for off-site and mobile connectivity; protecting your email system against spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote support services to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources as well as public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for restoring applications and services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation independent of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online support services to address a wide spectrum of information technologies such as system architecture, email systems, network and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent online help resolving problems within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to allow small and medium-size organizations to utilize the same advanced technology used by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:
How Your Addison Business Can Contact Progent's Online Service Experts
Help Desk Call Center Support
Progent's Help Desk programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progent's Help Desk Call Center consulting services can aid you in creating an effective new Help Desk Call Center or revamping your current one, selecting or modifying Call Center application software to handle the particular needs of your corporation, or adding temporary online personnel to supplement your internal Call Center team to deal with demanding situations such as software migrations, major updates, or rolling out new applications.
Progent's Call Center staff of experienced information technology professionals offers your workers in Addison Texas immediate communication with an efficient technical support group with extensive experience delivering telephone-based support and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center perception as a crucial driver of company success, and Progent's target is to solve instead of merely annotate technical problems.
- Applications Services: Training, Development, and Integration
Progent's Applications Consulting Team provides phone-based and in-depth consulting support and education in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Addison Texas remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so your computer support is proactive rather than reactive. By uncovering possible trouble spots before they evolve into full-scale emergencies, system monitoring can head off stressful and costly network failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks powered by a variety of platforms.
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Addison Texas, Progent's phone-based computer support engineers are ready to deliver effective and economical system support the instant your business requires it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to repair computer problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.
Even if your Addison organization relies on a local freelance support technician or maintains a full time IT staff that can handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden system emergencies or particularly challenging integration problems.
Details of Progent's Online Network Support for Addison Texas
Progent's online help, Internet-based repair, network security expertise, and system administration services give companies in Addison Texas unparalleled leverage for your support investment. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's experts can provide your business enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:
- Fast Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to offices in Addison Texas and is also ideal for networks in geographic areas that lack technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide range of Microsoft support tools, technical databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent provides remote help on a by-the-minute basis, so you pay only for the support you use. Progent has no minimum charge for online help and imposes no ongoing retainer for support services provided during normal business hours. This keeps you from facing big invoices for routine repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide the services of authorized professionals who have experience in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core support offerings include technology integration, Microsoft Exchange Server consulting, network security planning, and Help Desk sharing services. Progent's Experts Team offers world-class consulting support in critical business applications. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Programming
Microsoft Office Project and Project Online Support
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Training
Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL DBA Services and Application Development
Apple Mac Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service centralized source for network generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that address the unique needs of your business.
- State of the Art Online Access Tools
Secure remote access allows Progent's support professionals to observe precisely what your customers see. This makes it easier to find quick solutions to problems that might otherwise require an expensive onsite visit. Effective remote connectivity software and experienced technicians together enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote system monitoring.
- Support for Leading VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24-hour Support for Maximum System Uptime
For businesses with line-of-business applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-conscious companies whose workers require instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical expertise, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Remote Network Help from Progent?
- Certified Expertise in Microsoft's Full Family of Servers
Progent offers in-depth expertise for Microsoftís powerful server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Windows Server 2008 support, Windows 2003 Server upgrades, MS Exchange 2019 Server deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone service and on-site visits by the minute. As a result, you are charged only for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation fee and asks no retainer for services delivered during regular working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Companies who utilize familiar independent service providers or who maintain internal support staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, secure, and productive.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer 24x7 system tracking services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.