Fast and Affordable Online Technical Support for Addison Texas Computer Networks
Fast Phone Consulting for Addison NetworksFor companies in Addison Texas, Progent offers online technical support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISSP-accredited security experts to handle high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated technology needed to resolve most network issues quickly. This lowers direct expenses since solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced online technical support expertise is particularly important for organizations that are dependent on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent charges per minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike many remote service firms, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple policy for billing save you from scenarios where quick repairs somehow turn into substantial bills. Progent's penchant for disposing of technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of optimized technologies and field-proven methodologies which ensure the maximum degree of efficiency for remote technical support and repair for information systems of all sizes. Progent's remote service group can access your company's environment without breaching system security.

Progent's proven customer support reporting application keeps extensive histories describing all support that Progent's clients have received. Progent's team engineers have access to the specifics of services delivered to each Progent client by every consultant. This history of problems and fixes is organized as a quickly accessible support knowledge base that enables Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's extensive list of certifications and close relationships with major technology companies such as Cisco and Microsoft open up other extensive technical databases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote service experts can come up with optimal resolutions quickly.

Online services provided by Progent to businesses in Addison Texas include:

ProSight Subscription-based Services for Small and Medium Size Businesses
Progent provides a family of low-cost, subscription-based managed services intended to allow small and medium-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services addresses all key areas of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your network, server, and desktop devices by offering tools for performing common time-consuming tasks. These include health monitoring, patch management, automated repairs, endpoint setup, backup and recovery, anti-virus response, remote access, built-in and custom scripts, asset inventory, endpoint status reports, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alarm to your designated IT personnel and your Progent consultant so emerging issues can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth management reporting utilities designed to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and enable non-disruptive backup and rapid restoration of vital files/folders, applications, images, plus VMs. ProSight DPS lets you recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or software bugs. Managed services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services utilize Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured application and enter your password you are requested to confirm who you are via a unit that only you possess and that is accessed using a separate network channel. A wide range of out-of-band devices can be used as this added means of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. For details about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
    Progent's Shared Help Desk Service offers a seamless extension of your internal IT support team. End user interaction with the Service Desk, delivery of technical assistance, problem escalation, ticket generation and tracking, efficiency metrics, and maintenance of the service database are consistent whether incidents are resolved by your internal support organization, by Progent's team, or both. Your business has unrestricted flexibility to extend or reduce your share of IT support activity as required. Progent takes care of startup installation and provisioning of the professional services PSA software as well as documentation, testing and training. For details about ProSight Shared Help Desk, refer to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide organizations of any size a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. Besides maximizing the protection and reliability of your IT network, Progent's patch management services free up time for your IT staff to focus on more strategic projects and tasks that derive the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's preparedness to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient AV and backup environment that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special fields of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle complex problems.

    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk team of experienced network professionals offers your computer users in Addison Texas instant access to a reliable network service resource with extensive background delivering telephone-based help and remote diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center perception as a significant driver of company efficiency, and Progent's target is to fix instead of simply track network problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Team offers remote advanced engineering support and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. For additional information about Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center2, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Addison Texas remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to accommodate your business so that your IT support is proactive and automated. By detecting emerging issues before they grow into crashes, proactive monitoring can minimize stressful and expensive network failures. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems based on a variety of operating systems.
How Your Addison Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Addison Texas, Progent's phone-based network support specialists can deliver expert and economical IT support the moment your company requires it. More than 20 years of delivering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online access technology to repair network problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.

Even if your Addison office works with a local freelance support technician or employs a full time IT staff that can deal with common computer issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the expertise to address unexpected system emergencies or especially challenging integration projects.

Details of Progent's Remote Computer Support for Addison Texas
Progent's phone help, remote repair, network security expertise, and network management services give companies in Addison Texas unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk support and system administration, Progent's experts can deliver your organization world class network support while permitting you to avoid the cost and hassle of running a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT background, refined remote support software, and understanding of corporate IT allow offices to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the front lines of network support, executing a wide variety of IT tasks for a large mix of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting team. This means that you get not just world-class IT capability, but also a support engineer with field-tested approaches for using technical knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits per minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation charge and requires no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast solutions so you will not be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent has little competition. Companies who utilize trusted freelance consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 remote tracking services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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