Fast and Affordable Online Troubleshooting for Addison Computer Systems
Urgent Phone Technical Support for Addison SystemsFor businesses located in Addison or anywhere in the state of Texas, Progent provides online help for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting jobs.

Progent's online support experts offer exceptional value because they have the real-world experience and are equipped with the advanced tools required to solve most network problems quickly. This reduces direct costs because solutions require minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves additionally with indirect expenses by reducing or avoiding system downtime and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting expertise is especially valuable in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing model for online support is designed to leverage your network support dollar. Progent bills by the minute for phone consulting, so you are charged just for the support that you receive. Unlike many online service organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from scenarios where fast repairs manage to turn into big tabs. Progent's penchant for disposing of technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of optimized tools and field-proven processes which ensure the highest degree of effectiveness for remote engineering help and troubleshooting for IT networks of any size. Progent offers safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to connect to your system remotely without violating corporate security.

Progent's sophisticated technical support database system includes detailed records for the service that Progent's customers have received. Progent's team engineers have the benefit of the records of assistance rendered to every Progent customer by every Progent engineer. This database of issues and fixes is organized as a readily accessible internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other massive support knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's remote consulting experts are able to determine the most efficient solutions quickly.

Online support services provided by Progent to customers in Addison and anywhere in the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. The ProSight suite of IT management outsourcing services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows customers to execute major initiatives within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an effective new Help Desk Call Center or revamping your established one, identifying or customizing Help Desk software products to handle the unique requirements of your business, or adding occasional phone support staff to supplement your in-house Call Center group to deal with unusually busy situations such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology experts offers your workers in Addison or anywhere in the state of Texas rapid contact with a reliable network service resource with substantial experience delivering telephone-based help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center perception as a significant driver of company productivity, and Progent's aim is to fix and not just annotate technical problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group provides remote professional engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom programming, and training offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Addison, or anywhere in the state of Texas, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your environment so that your network support is proactive rather than reactive. By anticipating potential problems before they result in crashes, automated monitoring can head off inconvenient and costly network crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or networks that incorporate a mix of platforms.
How Your Addison Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote help with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Addison or throughout the state of Texas, Progent's phone-based computer support specialists are ready to deliver effective and affordable IT support the moment your company needs it. More than a decade of providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online access technology to solve network problems quickly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Addison organization deals with a regular independent support technician or employs a full time organization that can handle day-to-day computer problems, Progent’s Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to fix unexpected network emergencies or especially challenging integration projects.

Details of Progent's Online Computer Support for Addison
Progent's phone help, Internet-based troubleshooting, system security expertise, and network management services offer companies in Addison or anywhere in the state of Texas the greatest leverage for your support investment. Whether you need one-time telephone help and remote network repair or full-time Help Desk call center services and system management, Progent's professionals can provide your business world class IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical experience, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry background, at the front lines of network service, performing a broad range of technical tasks for a large mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This guarantees that you get not just world-class IT skills, but also a support engineer with field-tested methods for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person visits per minute. As a result, you are billed only for delivered services. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during regular business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent is able to focus on offering high-value services where Progent faces few competitors. Companies who work with familiar independent service providers or who maintain internal support personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.