Fast and Affordable Online Technical Support for Addison Texas Computer Networks
Fast Online Technical Support for Addison NetworksFor companies located in Addison Texas, Progent provides remote technical support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex networking problems, plus the services of CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's online technical support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the advanced technology required to resolve most network problems quickly. Efficient support reduces direct costs because service calls require minimal chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your company benefits additionally with incidental costs by reducing or avoiding system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote consulting experience is especially important for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing model for online support is designed to leverage your IT service investment. Progent bills per minute for phone assistance, so you are charged exclusively for the services that you receive. In contrast to typical remote support companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent scenarios where quick solutions manage to turn into major invoices. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of customized tools and proven methodologies that permit the maximum degree of efficiency for remote technical support and repair for IT networks of all sizes. Progent's remote service group can communicate with your company's system without violating network security.

Progent's powerful customer support reporting system includes thorough records for all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of support provided to every Progent customer by any consultant. This archive of issues and resolutions is organized as a conveniently searchable internal database that allows Progent's remote technical engineers to share their experiences with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft open up additional massive technical support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's online service experts can arrive at the best solutions promptly.

Online services available from Progent to clients in Addison Texas include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top corporations. Progent's ProSight line of network management outsourcing services covers all key facets of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, optimize and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth reporting plug-ins designed to integrate with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid recovery of vital files, apps, system images, and VMs. ProSight DPS helps your business recover from data loss caused by hardware failures, natural calamities, fire, malware like ransomware, human error, malicious employees, or application bugs. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity verification with iOS, Google Android, and other personal devices. With 2FA, whenever you log into a secured application and give your password you are requested to verify who you are on a device that only you possess and that is accessed using a separate network channel. A broad range of devices can be utilized as this second form of authentication such as a smartphone or wearable, a hardware token, a landline telephone, etc. You can designate several verification devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed Call Center Services
    Progent's Co-managed Service Desk offers a transparent supplement to your corporate network support organization. End user access to the Help Desk, delivery of support services, problem escalation, ticket creation and updates, performance metrics, and management of the support database are consistent regardless of whether issues are taken care of by your in-house IT support group, by Progent, or by a combination. You have unrestricted flexibility to expand or reduce your part of IT support activity as required. Progent takes care of startup installation and provisioning of the professional services PSA software as well as documentation, testing and training. To find out more about ProSight Co-Managed Help Desk, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. Besides maximizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT staff to concentrate on more strategic projects and tasks that deliver maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup environment that aligns with your business needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Services
    Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Help Desk or revamping your existing one, evaluating or modifying Help Desk Call Center application software to handle the particular requirements of your corporation, or providing occasional phone support personnel to work with your internal Help Desk Call Center team to handle high-demand scenarios like software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center team of seasoned information technology experts offers your computer users in Addison Texas rapid access to a reliable technical support group with extensive experience providing telephone-based consulting and online troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a significant contributor to business performance, and Progent's intent is to fix instead of just track IT issues.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team offers online advanced consulting expertise and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for popular Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information on Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Addison Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM for your environment so that your computer support is proactive rather than reactive. By exposing potential issues before they grow into crashes, remote monitoring can minimize disruptive and expensive network failures. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or systems powered by a combination of OS platforms.
How Your Addison Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent. For offices and startups in Addison Texas, Progent's online computer support specialists are ready to deliver expert and cost-effective system help whenever your company has to have it. More than two decades of delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve computer problems rapidly while avoiding the cost and lost time associated with on-site service calls.

Even if your Addison office works with a local independent consultant or employs an in-house IT staff that know how to deal with the majority of computer problems, Progent's Microsoft certified consultants can offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to handle sudden network crises or particularly complex integration projects.

Advantages of Progent's IT Support for Offices in Addison Texas
Progent's online IT consulting services allow your Addison business to realize the advantages of timely, expert IT support without the expense of managing an in-house IT staff. Your network will derive added business value by being increasingly reliable, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site IT resources
    For most offices in Addison Texas, nearby computer service providers, whether consisting of independent consultants or a full-time IT staff, can take care of typical network problems. On the other hand, serious problems sometimes occur when your regular support personnel are too busy or absent, and some problems may be associated with technology that is beyond the scope of your onsite service personnel. In these cases, Progent's online support professionals offer a convenient, quick, and affordable way to augment your regular help and to transfer useful information to improve your capability to resolve future problems in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller companies often rely on individual freelance consultants. Although independent consultants have less overhead than big support companies and can often charge marginally less, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may force your company to go without assistance during an IT crisis. As your network expands, network unavailability and trouble with critical applications are more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your IT system is always available.

  • Create a Solid Foundation for Smooth Growth
    Organizations typically start with an information architecture implemented on a modest budget. Lacking a robust framework, slap-dash repairs can get piled on top of a shaky foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. Such poorly designed systems need proper assessment, intelligent long-term planning, and wide technical knowledge to upgrade to a network infrastructure able to offer the stable foundation to meet critical business requirements and facilitate downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller offices need guidance and technical education to navigate through an ever more complex array of technology alternatives capable of accelerating business growth and improving efficiency. Businesses do not need a network engineer who is motivated to resell a specific vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is built around a profitable product rather than the true requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align technical expertise with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of hands-on industry background, at the front lines of IT support, performing a wide range of technical projects for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its support team. This ensures that you get not only expert technical skills, but also a support engineer with proven approaches for using technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-premises visits by the minute. Consequently, you are charged just for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services provided during regular business hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Companies who work with familiar independent service providers or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their networks more robust, secure, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.



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