Fast Remote Technical Support for Addison Networks
Immediate Online Help for Addison SystemsFor businesses in Addison or anywhere in Texas, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to handle complex networking issues, as well as the assistance of CISA and CISSP-qualified security experts to help with advanced security architecture and troubleshooting issues.

Progent's online support engineers provide excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated tools required to resolve the majority of network problems quickly. This reduces direct expenses because solutions use up minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization saves additionally with incidental expenses by reducing or eliminating network outages and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting experience is especially helpful for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are charged only for the support that you actually get. Unlike typical online support organizations, Progent requires no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing eliminate scenarios where fast solutions manage to turn into substantial invoices. Progent's penchant for handling problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of customized technologies and field-proven methodologies which permit the maximum level of effectiveness for online help and repair for IT networks of any size. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's online support team to connect to your environment without violating system security.

Progent's sophisticated technical support database application maintains detailed documentation describing the service that Progent's clients have been provided. Progent's team engineers have access to the history of support delivered to each client by every consultant. This history of trouble tickets and fixes is structured as a conveniently searchable internal knowledge base that permits Progent's online technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's online service experts can come up with the most efficient solutions promptly.

Remote support provided by Progent to businesses in Addison and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and medium-size businesses to utilize the same best-of-breed technology used by some of the industry's top enterprises. The ProSight line of IT management outsourcing services addresses all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants required. Progent's experience with these special areas of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for companies who lack the resources to assemble and manage an internal Help Desk but who want quick communication with a reliable Call Center with proficient telephone support as well as the expertise to escalate complex tasks to advanced consultants.

    Progent’s Virtual Call Center is designed for bigger companies and acts as a transparent addition to your established Helpdesk team. Progent's Virtual Help Desk Call Center can serve as a an escalation resource for the most difficult computer system challenges, or be available in hectic situations when your ordinary support engineers are swamped.

    Progent's Help Desk team of seasoned information technology consultants offers your clients in Addison or anywhere in the state of Texas rapid contact with an efficient network service resource with extensive background delivering telephone-based support and online troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial contributor to business productivity, and Progent's goal is to resolve and not simply report technical issues.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff can supply online professional consulting expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for Microsoft applications including CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's consulting, customization, and education services, see Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Addison, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to accommodate your environment so that your network maintenance is proactive and automated. By uncovering potential issues before they result in network outages, remote monitoring can head off disruptive and costly service crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Windows systems, or environments that support multiple operating systems.
How Your Addison Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Addison or anywhere in the state of Texas, Progent's phone-based network support specialists can deliver professional and economical IT support the moment your company requires it. More than 15 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to fix network problems quickly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Addison office works with a local independent consultant or maintains a full time IT staff that know how to handle the majority of computer issues, Progent’s Microsoft certified engineers can provide a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the experience to handle unexpected network emergencies or especially complicated integration projects.

Advantages of Progent's Network Help for Offices in Addison
Progent's remote IT consulting services enable your Addison company to enjoy the advantages of timely, expert network support without the expense of managing an in-house IT organization. Your network will acquire greater business value by becoming more available, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your local IT resources
    For most offices in Addison or anywhere in Texas, nearby network service resources, whether made up of independent consultants or an in-house IT staff, can solve the majority of network problems. However, serious problems sometimes spring up when your regular resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service people. In these instances, Progent's on-call support specialists provide an easy, fast, and budget-friendly solution to supplement your regular resources and to pass on useful knowledge to improve your ability to deal with future problems locally.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller offices often depend on independent freelance service providers. Although independent consultants have smaller overhead than big support organizations and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the absence of reserve help may require your business to wait for help during an IT crisis. As your network grows, system unavailability and trouble with vital applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your network stays up and running.

  • Create a Scalable Foundation for Smooth Expansion
    Businesses typically start with an information architecture created on a modest budget. Without a strong infrastructure, slap-dash fixes can get thrown onto an unstable foundation. As a company grows, stability and expandability issues can hinder the success of the organization. Such poorly designed systems need careful assessment, smart long-term planning, and wide technical knowledge to upgrade to a system infrastructure able to offer the solid foundation to meet current business demands and ease future expansion.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller companies need advice and technical training to navigate through an ever more complicated maze of product options capable of promoting business success and enhancing efficiency. These companies hardly need a network consultant who is attempting to sell a certain vendor's technology. IT consulting and product sales can lead to a scenario where the recommended solution is built around a profitable technology rather than the genuine needs of a business. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to align IT consulting with the best interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT background, refined remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, at the forefront of network support, executing a broad range of technical tasks for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting staff. This ensures that you get not only expert technical skills, but also a consultant with proven approaches for applying computer knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help per minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for support services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick repairs so you won't be tempted to allow simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by each staff member to every client. The discipline of documenting and archiving service records results in more effective support and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.