Fast and Affordable Online Troubleshooting for Addison Texas Computer Networks
For businesses in Addison Texas, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking problems, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's remote support experts provide excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools needed to resolve most information system problems rapidly. This lowers direct expenses because solutions require minimal chargeable minutes. Online support also avoids the expense of dispatching a consultant to your location. Your company saves additionally in indirect costs by minimizing or eliminating network outages and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is especially helpful in environments that depend on public clouds for vital infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.
Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent bills by the minute for phone consulting, so you are billed exclusively for the services that you receive. Unlike many remote service firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where fast repairs manage to end up as large tabs. Progent's penchant for disposing of technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-proven methodologies that allow the highest degree of effectiveness for online engineering help and repair for IT networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to connect to your computer system without violating network security.
Progent's advanced service reporting application keeps extensive histories describing the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of support provided to every Progent customer by every Progent consultant. This database of anomalies and repairs is stored as a quickly retrievable proprietary knowledge base that allows Progent's online support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and working associations with major industry leaders including Cisco and Microsoft make available other vast technical knowledge bases and allow fast response from vendors' internal engineering staff so Progent's remote consulting specialists are able to determine the most efficient solutions quickly.
Online services available from Progent to customers in Addison Texas include:
Authorized MS Windows Expertise
Progent's Microsoft-certified remote support professionals can deliver network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of affordable PC desktop services to help your company to deploy, configure, repair, and administer desktop PCs and notebooks powered by Windows. Progent's desktop support services include providing Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and indicates a consultant's technical knowledge at the master level. Cisco CCIEs can resolve even the most difficult issues surrounding network design, installation, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying software updates. CCIEs offer exceptional cost-effectiveness since their deep experience permits them to fix problems quickly. In common instances, less experienced engineers can wrestle for many hours or even days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can tie into your environment using state-of-the-art remote troubleshooting tools in order to perform efficient, safe, and affordable diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's market leading family of infrastructure appliances. Cisco networking consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch consulting and support, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet APs engineering help, Cisco wireless controllers integration consulting, Cisco VPN and Security engineering assistance, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a variety of security services that can enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to recuperate quickly following a damaging penetration. Security consulting services offered by Progent cover comprehensive data security and compliance audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious assaults; integrating firewalls; designing secure techniques for off-site and mobile access; guarding your email infrastructure from viruses, spam and directory harvest attacks; and managing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting support to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid architectures that utilize local IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent process for restoring applications and services quickly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer phone-based support services to cover a broad array of information technologies including system architecture, messaging solutions, network and process security, plus UNIX and Windows integration. For server economization and simplified administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with migration from older systems to Windows or Linux solutions. Progent's team-based approach to solving technical issues enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent remote assistance analyzing anomalies affecting UNIX/Linux systems based on popular versions of UNIX such as:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's leading corporations. The ProSight portfolio of network management outsourcing services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete threat progression including blocking, identification, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your data backup processes and enable non-disruptive backup and fast recovery of vital files/folders, apps, system images, and virtual machines. ProSight DPS lets you protect against data loss resulting from equipment failures, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your organization's ability either to block or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that meets your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Addison Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, shared Help Desk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk Co-management services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk team of veteran network experts gives your clients in Addison Texas quick assistance from an efficient technical support resource with substantial background providing telephone-based help and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk perception as a solid enabler of business efficiency, and Progent's intent is to solve instead of just annotate IT issues.
- Business Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team provides remote professional consulting expertise and training in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more information about Progent's expertise, programming, and education offerings, see Progent's Business Application Experts Group.
- Unified and Automated Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Addison Texas online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize SCOM for your environment so that your computer support is proactive rather than reactive. By uncovering potential problems before they grow into crashes, proactive monitoring can head off inconvenient and expensive information system breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems powered by a combination of OS platforms.
To contact Progent about urgent online expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Addison Texas, Progent's online computer support engineers can deliver effective and economical IT help the instant your company has to have it. More than 15 years of delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to solve computer problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.
Even if your Addison company has a local freelance support technician or employs a full time organization that can deal with day-to-day network problems, Progentís Microsoft certified engineers can still provide a convenient and seamless remote extension of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to resolve unexpected network emergencies or especially challenging integration projects.
Details of Progent's Remote Computer Services for Addison Texas
Progent's online support, remote repair, network security consulting, and system administration services give offices in Addison Texas the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's professionals can provide your business world class network support while allowing you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Phone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to offices in Addison Texas and is also ideal for customers in more remote regions that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad selection of Microsoft support tools, service databases, and continuing training.
- Per Minute Billing to Reduce Costs
Progent offers remote support on a minute-by-minute billing plan, so you pay only for the support you receive. Progent requires no minimum charge for online support and imposes no ongoing subscription fee for support services provided during normal working hours. This protects you from paying big invoices for routine repairs.
- Availability of Cisco Network Design Experts
Progent's registered experts for Cisco offers the services of on-staff specialists with experience in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected connectivity for wireline and wireless networking.
- Application Experts Group
Progent's basic consulting services consist of system integration, MS Exchange consulting, system security design, and Help Desk sharing services. Progent's Experts group offers in-depth consulting support in specific application areas. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Support
Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Development
MySQL Database Administration and Software Programming
Apple Macintosh Help
Amazon MWS Programming
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to tailor fast, affordable, and thorough IT solutions that match the unique needs of your business.
- Sophisticated Online Connectivity Software
Secure online connectivity permits Progent's support professionals to observe exactly what your customers see. This makes it easier to produce fast fixes to problems that might otherwise demand an expensive personal visit. Cutting-edge remote connectivity software and expert engineers together allow Progent to resolve most IT issues rapidly and economically. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Products
Progent can provide secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- Round-the-Clock Service for High System Uptime
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help produce high network availability.
- Help Desk Services
Progent's Help Desk Call Center programs are intended especially for budget-constrained businesses whose workers require instant recourse to a Help Desk service with expert phone support and full escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical expertise, refined support software, and familiarity with corporate IT enable companies to escape the pitfalls of excessive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Network Help from Progent?
- In-depth Knowledge of Microsoft's Full Range of Server Platforms
Progent offers world-class support for Microsoftís popular server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 support, Windows Server 2003 upgrades, MS Exchange 2019 Server deployment, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person help by the minute. As a result, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services delivered during regular working hours. Many service firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who offer minimal documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each staff member to every customer. The discipline of documenting and archiving support activity allows more efficient support and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer 24x7 remote tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.