Greater Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Dallas Metro Area.

Greater Dallas Metro Area Onsite IT Consulting
Progent locations in the Greater Dallas Metro Area

City Street Address Contact Information
Addison, TX 5080 Spectrum Drive
Addison, Texas, 75001
Sales Phone: 469-317-9411

Link: Addison, TX Network Support Services
Allen, TX 1333 W McDermott Dr
Suite 150
Allen, Texas, 75013
Sales Phone: 469-342-0443

Link: Allen, TX Network Support Services
Dallas, TX 3710 Rawlins St
Suite 1420
Dallas, Texas, 75219
Sales Phone: 214-446-3777

Link: Dallas, TX Network Support Services
Fort Worth, TX 420 Throckmorton Street
Suite 200
Fort Worth, Texas, 76102
Sales Phone: 682-499-9550

Link: Fort Worth, TX Network Support Services
Irving, TX 5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
Sales Phone: 469-565-9652

Link: Irving, TX Network Support Services
Plano, TX 5700 Granite Pkwy
Suite 200
Plano, Texas, 75024
Sales Phone: 469-929-2939

Link: Plano, TX Network Support Services
Southlake, TX 550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
Sales Phone: 817-756-6968

Link: Southlake, TX Network Support Services

Immediate Remote Help for Addison Computer Systems
Fast Remote Help for Addison SystemsFor companies located in Addison or anywhere in the state of Texas, Progent offers online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking issues, plus the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's remote support experts provide excellent leverage because they have the real-world background and have access to the sophisticated technology needed to solve most information system problems rapidly. Efficient support reduces immediate costs since solutions use up fewer billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves even more with incidental expenses by reducing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting expertise is particularly important in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you pay exclusively for the support that you actually get. In contrast to typical remote service firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing do away with scenarios where quick repairs somehow end up as major invoices. Progent's penchant for solving problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized tools and field-tested processes that allow the highest level of efficiency for remote help and repair for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's online support team to communicate with your company's computer system without compromising corporate security.

Progent's powerful customer support database application includes detailed histories of all support that Progent's customers have received. Progent's staff service personnel have access to the details of all help provided to each customer by every engineer. This archive of anomalies and resolutions is stored as a conveniently exploitable support knowledge base that enables Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with major industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority response from manufacturers' internal support staff with the result that Progent's remote service experts can find the best solutions promptly.

Online services offered by Progent to customers in Addison and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are intended for organizations who don't have the resources to create an in-house Help Desk but who want quick communication with an efficient Help Desk with professional phone support plus the ability to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and serves as a seamless addition to your current Call Center team. Progent's Virtual Call Center can act as a an escalation alternative to resolve the most difficult network issues, or be ready in overflow situations when your regular resources are too busy.

    Progent's Help Desk team of experienced network consultants offers your clients in Addison or anywhere in the state of Texas immediate communication with a large technical support resource with extensive experience delivering telephone-based consulting and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a solid enabler of company success, and Progent's target is to solve rather than just document technical problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply online professional engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Addison, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive and automated. By uncovering possible trouble spots before they grow into network outages, automated monitoring can avoid stressful and costly information system breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate a variety of OS platforms.
How Your Addison Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Addison or anywhere in the state of Texas, Progent's online network support engineers can deliver expert and affordable IT help the instant your company has to have it. More than a decade of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Addison office deals with a regular freelance support technician or maintains an in-house IT staff that can deal with typical computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to address unexpected network crises or particularly challenging integration problems.

Features of Progent's Remote Network Services for Addison
Progent's phone support, Internet-based troubleshooting, network security consulting, and network management services offer offices in Addison or throughout the state of Texas unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's professionals can deliver your company world class network support while permitting you to eliminate the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's online help program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT experience, refined support software, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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