Fast Remote Support for Addison Texas IT Networks
Immediate Phone Support for Addison NetworksFor businesses in Addison Texas, Progent provides remote support for networks powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging networking problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value due to the fact that they possess the practical background and have access to the sophisticated tools necessary to resolve most information system problems quickly. Efficient support reduces direct expenses because solutions use up fewer billable minutes. Remote support also avoids the expense of sending an engineer to your location. Your company benefits additionally with incidental expenses by minimizing or avoiding system downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting know-how is particularly helpful for organizations that rely on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.

Progent's pricing model for online help is structured to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to typical remote service firms, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor repairs somehow end up as major invoices. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes that promote the maximum level of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent's online support team can communicate with your company's computer system without breaching network security.

Progent's sophisticated customer support database application includes thorough documentation for all support that Progent's clients have received. Progent's authorized consultants have access to the details of assistance delivered to every customer by every consultant. This history of problems and fixes is structured as a conveniently searchable support database that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft open up other vast technical databases and permit fast response from vendors' in-house engineering staff so Progent's online consulting experts are able to find the most efficient solutions quickly.

Online support services available from Progent to clients in Addison Texas include:

Progent's ProSight Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, subscription-based managed services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all key facets of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your network, server, and desktop devices by providing tools for streamlining common time-consuming jobs. These include health monitoring, update management, automated remediation, endpoint deployment, backup and recovery, A/V response, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alarm to your designated IT staff and your assigned Progent consultant so that potential issues can be taken care of before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time management reporting plug-ins created to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and enable transparent backup and fast restoration of critical files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss caused by hardware failures, natural disasters, fire, malware like ransomware, user error, ill-intentioned insiders, or application glitches. Managed services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and give your password you are requested to confirm your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A broad selection of out-of-band devices can be utilized for this added means of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register multiple verification devices. To find out more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Service Desk offers a transparent supplement to your corporate IT support resources. End user access to the Help Desk, delivery of support, issue escalation, ticket generation and updates, performance measurement, and management of the support database are cohesive whether incidents are resolved by your core IT support group, by Progent's team, or both. You have complete versatility to extend or reduce your share of technical support work as needed. Progent takes care of initial installation and provisioning of the professional services PSA software as well as workflow documentation, testing and training. To learn more about ProSight Shared Call Desk, refer to ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of all sizes a versatile and affordable alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. In addition to maximizing the security and functionality of your IT network, Progent's patch management services free up time for your in-house IT staff to focus on more strategic projects and tasks that deliver the highest business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup/recovery system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology enables clients to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent's Call Center consulting services can support you in establishing an efficient new Call Center or improving your current organization, selecting or modifying Help Desk Call Center software products to handle the unique demands of your company, or providing temporary online staff to supplement your existing Help Desk Call Center resources during demanding events such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk team of seasoned network professionals provides your customers in Addison Texas fast contact with a reliable support resource with years of experience delivering phone consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center recognition as a key enabler of company success, and Progent's target is to fix instead of merely annotate IT issues.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply online professional consulting expertise and education in special business application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To find out additional information on Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Addison Texas remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to fit your environment so your IT maintenance is proactive and automated. By exposing potential problems before they grow into network outages, automated monitoring can minimize inconvenient and costly information system failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate multiple OS platforms.
How Your Addison Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote support with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Addison Texas, Progent's online computer support engineers can provide professional and cost-effective system help the instant your business needs it. More than 20 years of delivering remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair network problems quickly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your Addison organization relies on a regular independent support technician or maintains an in-house IT staff that can handle day-to-day computer issues, Progent's Microsoft certified consultants can still offer an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to solve sudden system emergencies or especially complicated integration projects.

Advantages of Progent's IT Support for Offices in Addison Texas
Progent's remote support services enable your Addison company to experience the advantages of immediate, enterprise-grade IT support without the expense of managing a full-time IT organization. Your information system will acquire greater business worth by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Seamless virtual expansion of your local support resources
    For most offices in Addison Texas, local network service resources, whether represented by independent consultants or an internal IT staff, can handle the majority of network issues. On the other hand, IT crises may spring up when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual service technicians. In these situations, Progent's online service professionals give you an easy, quick, and budget-friendly solution to augment your local help and to pass on useful information to increase your ability to resolve future issues in-house.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller organizations commonly rely on independent freelance service providers. While freelance service people have smaller internal costs than big service firms and can often charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of fallback help may force your company to wait for assistance during an emergency. As your network expands, system unavailability and trouble with critical software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve service expertise to make sure your IT system stays available.

  • Build a Scalable Foundation for Seamless Growth
    Organizations typically begin with an IT architecture implemented on a shoestring budget. Without a scalable framework, band-aid repairs can get piled onto a shaky foundation. As a network grows, stability and scalability issues can impede the success of the business. Such badly built systems need proper assessment, intelligent strategic planning, and broad-based IT expertise to upgrade to a system infrastructure able to provide the solid foundation to meet critical business demands and simplify downstream growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller organizations need advice and technical education to negotiate an ever more complicated maze of product options capable of promoting business growth and enhancing efficiency. These companies do not need a network consultant who is motivated to earn a commission on a certain vendor's products. IT consulting and product sales can lead to a situation where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to match IT consulting with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical expertise, fine tuned support tools, and familiarity with enterprise networking enable offices to escape the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, in the trenches of network support, executing a broad range of IT tasks for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This ensures that you get not just world-class IT capability, but also a consultant with proven approaches for using technical knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits by the minute. Consequently, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Companies who utilize familiar independent service providers or who employ internal support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote tracking services based on Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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