Fast Online Help for Addison Texas IT Networks
Urgent Phone Consulting for Addison NetworksFor organizations located in Addison Texas, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers offer excellent value because they have the practical experience and have access to the advanced tools required to resolve most network problems quickly. Efficient support lowers direct expenses because solutions accumulate fewer billable minutes. Online help also eliminates the cost of sending an engineer to your location. Your organization benefits additionally in incidental expenses by reducing or eliminating network outages and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support know-how is especially helpful in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you pay just for the services that you receive. Unlike many online support organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing do away with scenarios where speedy. minor repairs somehow end up as big tabs. Progent's skill at dealing with problems quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has mastered an arsenal of optimized tools and field-proven methodologies that permit the highest degree of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to connect to your system without compromising system security.

Progent's powerful service reporting system keeps extensive records of all service that Progent's customers have received. Progent's team consultants have access to the details of all help delivered to each client by every consultant. This history of anomalies and responses is stored as a quickly exploitable proprietary database that enables Progent's remote support engineers to share their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available additional massive support databases and allow fast response from vendors' internal product engineers so Progent's remote consulting experts can determine the most efficient solutions promptly.

Remote services offered by Progent to companies in Addison Texas include:

ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the world's leading enterprises. Progent's ProSight suite of network management outsourcing services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and allow transparent backup and rapid recovery of critical files, applications, system images, and virtual machines. ProSight DPS helps you recover from data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned insiders, or application glitches. Managed services available in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting updates to your dynamic IT system. In addition to maximizing the protection and functionality of your computer network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic initiatives and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured online account and give your password you are asked to verify who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this added means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For details about Duo identity validation services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, finding devices that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard data about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service options for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's shared Help Desk services make it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Call Center team of seasoned network professionals provides your workers in Addison Texas immediate access to a dependable network service group with extensive background delivering telephone-based consulting and remote repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a key enabler of company performance, and Progent's target is to solve rather than just document network issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based advanced consulting expertise and training in specific application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To read more information concerning Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center2, expand or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Addison Texas remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can configure Operations Manager for your environment so your computer maintenance is proactive and automated. By spotting emerging trouble spots before they expand into downtime, proactive monitoring can head off inconvenient and expensive service crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments that incorporate multiple operating systems.
How Your Addison Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Addison Texas, Progent's online computer support engineers are ready to provide professional and economical IT help the instant your company has to have it. More than 20 years of providing remote tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Addison business has a regular independent support technician or employs an in-house IT staff that know how to handle ordinary network problems, Progent's Microsoft certified engineers can still provide an easy and transparent virtual expansion of your local resources for situations when your usual IT support personnel either don't have the time or the experience to resolve sudden system crises or especially challenging integration problems.

Benefits of Progent's Network Help for Businesses in Addison Texas
Progent's remote support services allow your Addison business to have the advantages of immediate, enterprise-class network support without the expense of maintaining a full-time IT organization. Your network will acquire greater strategic value by becoming more available, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your local IT resources
    With most businesses in Addison Texas, local network service providers, whether represented by outside consultants or an internal maintenance staff, can deal with the majority of network issues. On the other hand, major troubles may occur when local support personnel are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your usual support technicians. In these situations, Progent's online service professionals give you an easy, quick, and economical way to augment your regular help and to pass on valuable knowledge to improve your capability to resolve downstream problems in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller offices commonly depend on independent freelance consultants. While independent service people have less internal costs than big support organizations and can often charge marginally less, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the lack of backup personnel may require your business to go without help during an emergency. As your company grows, system downtime and trouble with vital software are more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of reserve service experts to make sure your network remains available.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically begin with an IT system implemented on a shoestring budget. Without a robust framework, band-aid fixes often get thrown onto an unstable foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. Such poorly built systems require careful analysis, intelligent strategic planning, and extensive technical expertise to evolve to a system architecture able to offer the stable foundation to handle critical business demands and ease downstream expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller organizations require guidance and technical education to negotiate an increasingly complicated maze of technology alternatives available for promoting business success and improving productivity. These companies hardly need a computer engineer who is trying to sell a certain vendor's technology. Network support and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the true needs of a client. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to match technical expertise with the real needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT expertise, fine tuned remote support tools, and familiarity with corporate IT allow companies to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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