Immediate Online Help for Addison Texas Computer Networks
For companies located in Addison Texas, Progent offers remote support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure issues, plus the assistance of CISSP-accredited security experts to help with high-level security design and troubleshooting issues.
Progent's online support engineers offer exceptional leverage because they possess the real-world background and have access to the advanced tools required to resolve most network issues quickly. Efficient support reduces immediate costs since service calls require fewer chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your location. Your company benefits additionally in indirect costs by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive remote consulting experience is especially important for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite support may not be an option.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent bills per minute for telephone-based consulting, so you are billed only for the support that you receive. Unlike many remote support firms, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing prevent situations where quick solutions somehow end up as big tabs. Progent's skill at disposing of problems quickly means you spends less money.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven methodologies that ensure the maximum level of effectiveness for online help and repair for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to connect to your company's system remotely without compromising system security.
Progent's powerful service reporting system maintains comprehensive documentation for the support that Progent's customers have been provided. Progent's authorized engineers have access to the details of services provided to each client by every Progent engineer. This archive of trouble tickets and solutions is stored as a conveniently retrievable support database that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft open up additional massive technical databases and permit fast access to manufacturers' internal product engineers so Progent's remote consulting experts are able to arrive at the most efficient solutions quickly.
Online support available from Progent to clients in Addison Texas include:
Authorized MS Windows Experts
Progent's Microsoft-expert remote support professionals offer computer system problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a wide variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2019 planning and deployment, SharePoint 2016 migration consulting services, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of affordable PC desktop consulting and support services to assist your company to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and validates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs can resolve even the most difficult issues occurring in network design, deployment, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating software patches. CCIEs represent an excellent cost-effectiveness because their broad experience enables them to find solutions for problems rapidly. In many cases, less experienced consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified support experts can tie into your environment via state-of-the-art remote support tools to provide quick, safe, and affordable analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs can provide assistance with all of Cisco's top-selling family of infrastructure products. Cisco networking support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers planning and management, Catalyst switch consulting services, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points deployment help, Cisco WiFi controllers consulting, Cisco VPN and Network Security Consulting expertise, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISM and CISSP cybersecurity consultants can provide a variety of system protection services that can enhance the safety of your Windows, macOS and OS X, or Linux network against assaults or help you to recuperate rapidly following a damaging breach. Security consulting services offered by Progent cover in depth network security and compliance analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; fast recuperation from malicious assaults; configuring firewalls; designing safe mechanisms for off-site and mobile connectivity; protecting your messaging system from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Progent can provide advanced remote consulting services to help businesses of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help your organization to design, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote support services to address a wide spectrum of information technologies including system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in environments that combine Linux with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving technical issues promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can provide emergency phone-based help resolving anomalies affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top corporations. Progent's ProSight series of outsourced network management services addresses all key areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to address the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based control and world-class security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is intended to assess your company's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Progent's charges for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Addison Business Can Contact Progent's Online Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Call Center team of seasoned network experts offers your clients in Addison Texas quick access to an effective network service resource with years of experience providing telephone-based support and remote repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk recognition as a crucial driver of company performance, and Progent's policy is to solve rather than merely record IT issues.
- Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting Team provides phone-based advanced engineering support and training in special application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, programming, and education services, refer to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Addison Texas online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By anticipating potential problems before they grow into full-scale emergencies, system monitoring can avoid stressful and expensive information system failures. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that support a variety of operating systems.
To contact Progent about emergency online help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Addison Texas, Progent's online computer support engineers can deliver expert and cost-effective IT help the instant your company needs it. More than a decade of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to repair IT problems rapidly while avoiding the expense and lost productivity that comes with on-site support visits.
Even if your Addison office deals with a local independent consultant or employs an in-house organization that can handle day-to-day network issues, Progentís Microsoft certified consultants are available to provide a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the expertise to handle unexpected system emergencies or particularly challenging integration projects.
Details of Progent's Remote Computer Services for Addison Texas
Progent's phone help, remote troubleshooting, system security consulting, and system administration services offer businesses in Addison Texas unparalleled leverage for your support investment. Whether you require one-time telephone support and remote network repair or full-time Help Desk call center services and network administration, Progent's professionals can provide your business world class network support while allowing you to eliminate the cost and hassle of running a large internal IT organization. Highlights of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to businesses in Addison Texas and is also ideal for networks in geographic areas that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has access to a broad array of Microsoft support utilities, technical databases, and on-going training.
- Per Minute Billing to Minimize Expenses
Progent provides remote help on a per-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum fee for online service and imposes no monthly retainer for services provided during normal working hours. This saves you from facing big invoices for simple fixes.
- Access to Cisco Network Infrastructure Professionals
Progent's certified experts for Cisco can provide the services of on-staff professionals who have skill in designing, implementing, and managing networking solutions powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and secure connectivity for local and remote networking.
- Application Experts Group
Progent's core support services include technology integration, Microsoft Exchange Server expertise, network security planning, and Help Desk sharing services. Progent's Experts Team offers world-class consulting expertise for critical business applications. Help available from the Application Experts Team covers:
Microsoft Dynamics GP Consulting and Programming
MS Project and Project Online Support
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Integration and Training
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management Support and Application Development
MySQL Project Management and Application Programming
Amazon Marketplace Web Service Application Development
By providing a convenient centralized source for IT generalists and specialists, Progent can deliver timely, affordable, and thorough IT solutions that match the specific requirements of your company.
- Advanced Online Connectivity Tools
Protected online access permits Progent's service professionals to observe exactly what your customers see. This makes it possible to produce fast solutions to problems that might otherwise require a costly onsite service call. Sophisticated remote connectivity software and expert technicians together allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24-hour Support for High System Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-conscious offices whose workers need instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical background, refined support software, and familiarity with enterprise networking allow offices to escape the limitations of excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does Our Company Start Receiving Online Technical Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to repair actual IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits by the minute. Consequently, you are charged exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for services delivered during regular working hours. Many service firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be forced to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small service firms who offer scant documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by each staff member to each client. The practice of documenting and archiving service activity results in more effective support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential issues before they cause downtime, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.