Fast and Affordable Remote Help for Addison Texas IT Networks
For companies located in Addison Texas, Progent provides online help for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, as well as the services of CISSP-accredited security experts to handle high-level security design and troubleshooting issues.
Progent's online technical support engineers provide excellent value due to the fact that they possess the practical background and are equipped with the advanced tools necessary to resolve most information system problems quickly. This lowers direct costs since solutions use up minimal chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally in indirect costs by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is especially important for businesses that depend on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay just for the services that you actually get. Unlike many remote support organizations, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast fixes manage to turn into large invoices. Progent's penchant for solving problems quickly means your business saves cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and field-tested processes which ensure the highest level of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to access your company's system remotely without breaching network security.
Progent's proven technical support database system includes extensive histories of all service that Progent's clients have been provided. Progent's staff engineers have access to the records of support provided to every client by every Progent engineer. This archive of issues and resolutions is stored as a readily accessible support knowledge base that enables Progent's online technical professionals to share their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft open up additional massive support knowledge bases and permit quick response from vendors' in-house product engineers so Progent's online consulting experts can come up with the best resolutions quickly.
Remote support services available from Progent to customers in Addison Texas include:
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support professionals can deliver computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help your company with a broad range of platform support including Microsoft Windows Server 2022 planning and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint 2016 migration consulting, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server 2013 integration, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide array of affordable desktop support services to assist you business to install, integrate, troubleshoot, and administer workstations and laptops powered by Windows. Progent's desktop consulting services include offering Windows 11 planning and upgrade support and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest accreditation for network engineers, and certifies a person's network technology skills at the expert level. Cisco-qualified CCIEs know how to handle even the most complex issues associated with network infrastructure planning, integration, administration, compliance, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing workarounds or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness because their broad expertise permits them to resolve problems quickly. In common cases, less qualified consultants can wrestle for many hours or days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your network by means of state-of-the-art on-line troubleshooting tools to provide fast, secure, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs can provide help for all of Cisco's market leading family of infrastructure appliances by providing services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to assist you to take the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can help businesses to locate and quarantine breached devices and protect undamaged assets from being compromised. If your Addison system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Services
Progent's ransomware recovery consultants can help your Addison business to restore a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's team of IT security specialists bring the wide range of skills required to rebuild all vital facets of a compromised system quickly and with minimal data loss. To learn more, see Progent's ransomware removal and operational restoration experts.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISM and CISSP security and compliance consultants offer a variety of system protection solutions that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux network against internal or external threats or assist your business to recuperate rapidly following a damaging penetration. Security support services offered by Progent cover comprehensive network security and compliance analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile access; securing your messaging system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services such as Microsoft 365 integration with local installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent process for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer phone-based consulting services to address a broad array of computer technologies such as system infrastructure, email systems, network and operational security, plus UNIX and Windows integration. For server hardware economization and simplified management in environments that combine Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with migration from older systems to Windows or Linux-based solutions. Progent's team-based methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support costs.
Important Linux versions for which Progent offers expertise include:
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the world's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore technology vendors to create ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and fast recovery of critical files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer organizations of all sizes a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services permit your IT team to focus on more strategic initiatives and tasks that derive the highest business value from your network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, when you sign into a protected application and enter your password you are asked to confirm who you are on a unit that only you possess and that uses a different ("out-of-band") network channel. A wide selection of devices can be used for this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. To learn more about Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time management reporting tools designed to integrate with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, reconfigure and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Addison Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Call Center service offerings for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Call Center consulting support can support you in creating an efficient new Help Desk Call Center or revamping your established organization, identifying or modifying Help Desk Call Center software to meet the special demands of your corporation, or providing temporary phone support personnel to reinforce your internal Call Center team during high-demand scenarios like software migrations, major updates, or rolling out brand new business software.
Progent's Call Center staff of experienced network consultants provides your computer users in Addison Texas quick communication with an effective technical support group with substantial background delivering telephone-based consulting and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk the reputation as a solid contributor to company success, and Progent's goal is to fix rather than just document IT problems.
- Business Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts staff provides online advanced engineering support and education in special application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for familiar Microsoft applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To read more about Progent's expertise, customization, and education services, see Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center2, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Addison Texas online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager for your environment so that your computer maintenance is proactive and automated. By exposing possible trouble spots before they result in downtime, remote monitoring can minimize inconvenient and expensive network failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that support a combination of OS platforms.
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Addison Texas, Progent's phone-based network support engineers are ready to provide expert and cost-effective IT support whenever your organization requires it. Over 20 years of delivering online tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online access tools to fix IT problems rapidly while eliminating the cost and lost time that comes with in-person support calls.
Even if your Addison office deals with a local freelance support technician or employs a full time organization that know how to deal with common network problems, Progent's Microsoft certified consultants can offer a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the availability or the experience to solve sudden system crises or particularly complex integration projects.
Features of Progent's Remote Network Services for Addison Texas
Progent's online help, remote repair, system security consulting, and system administration services give offices in Addison Texas unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk support and system management, Progent's experts can provide your company enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to businesses in Addison Texas and is also ideal for networks in geographic regions that have a limited supply of consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a wide array of Microsoft support tools, service information, and on-going education.
- By the Minute Billing to Minimize Costs
Progent offers online support on a per-minute billing plan, so you pay only for the services you receive. Progent has no minimum charge for phone service and imposes no periodic retainer for services provided during normal business hours. This keeps you from paying big invoices for quick repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's registered experts for Cisco offers the services of on-staff specialists with experience in planning, implementing, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected connectivity for fixed and mobile networking.
- Application Experts Consulting
Progent's basic consulting services consist of system integration, Microsoft Exchange Server consulting, network security design, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting expertise in specific business applications. Support offered by the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Support and Programming
MS Project Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Software Development and Debugging
Oracle DBA Services and Software Programming
MySQL Database Administration and Software Development
Apple Mac Integration
Amazon MWS Software Design and Programming
By offering a convenient centralized resource for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that match the specific needs of your company.
- Sophisticated Remote Access Software
Secure online connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it easier to produce quick solutions to issues that might otherwise demand an expensive personal service call. State-of-the-art remote connectivity tools and experienced engineers together enable Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online support and remote system tracking.
- Support for Leading VPN Products
Progent supports secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24-hour Service for Maximum System Uptime
For organizations with line-of-business applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Services
Progent's Help Desk Call Center services are designed specifically for budget-constrained businesses whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of technical knowledge, fine tuned support tools, and understanding of corporate IT allow companies to escape the limitations associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Technical Support from Progent?
- Certified Expertise in Microsoft's Full Family of Server Platforms
Progent offers in-depth expertise for Microsoft's leading server products with services that include Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 R2 migration, Windows 2003 upgrades, MS Exchange Server 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person help per minute. Consequently, you are charged just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has few competitors. Businesses who utilize trusted freelance service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, secure, and productive.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide round-the-clock remote monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your information network from painful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.