Fast Online Help for Addison Texas IT Networks
For companies in Addison Texas, Progent provides online support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security design and diagnostic jobs.
Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced tools needed to solve the majority of network issues quickly. Efficient support reduces immediate expenses because solutions require minimal chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your company benefits additionally with incidental expenses by reducing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted executives. Progent's extensive remote technical support expertise is especially important for businesses that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing policy for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike typical remote support firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute granularity and clean policy for billing save you from scenarios where fast solutions somehow end up as major bills. Progent's skill at solving technical issues efficiently means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies which promote the maximum level of effectiveness for remote consulting and troubleshooting for information networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's remote service group to access your company's system remotely without violating network security.
Progent's proven technical support reporting application maintains thorough histories for the service that Progent's clients have received. Progent's team service personnel have access to the history of assistance provided to every Progent client by any consultant. This archive of issues and solutions is stored as an easily exploitable internal database that enables Progent's online technical professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional vast technical support databases and permit fast response from manufacturers' internal engineering staff so Progent's remote service experts can determine optimal solutions in the least time.
Online technical services available from Progent to companies in Addison Texas include:
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Certified MS Windows Expertise
Progent's Microsoft-premier online service professionals offer network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting professionals who can help you with a broad variety of technology support services such as Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams expertise, Skype for Business migration support, Lync Server integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop consulting and support services to help your company to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 planning and migration assistance and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your desktops and cloud-connected mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and validates an individual's network technology knowledge at the expert level. Cisco CCIEs can handle the most difficult challenges associated with network planning, installation, maintenance, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating anomalies with IOS network management tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad experience enables them to find solutions for problems quickly. In many instances, less seasoned service providers can wrestle for hours or even days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE engineers can communicate with your computer system by means of state-of-the-art remote support technology to perform quick, safe, and economical diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
City |
Address |
Phone |
Link |
Addison |
5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 |
Addison Network Support Services |
Allen |
1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 |
Allen Network Support Services |
Arlington |
500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 |
Arlington Network Support Services |
Dallas |
3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 |
Dallas Network Support Services |
Fort Worth |
1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 |
Fort Worth Network Support Services |
Garland |
675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 |
Garland Network Support Services |
Irving |
5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 |
Irving Network Support Services |
Plano |
5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 |
Plano Network Support Services |
Southlake |
550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 |
Southlake Network Support Services |
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of connectivity products. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support services, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Security Integration expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to modernize your Wi-Fi ecosystem.
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CISSP and ISSAP Certified System Security Specialists
Progent's certified CISM and CISSP cybersecurity experts can provide a range of system protection solutions that can enhance the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or help your business to clean up quickly following a serious penetration. Security solutions available from Progent cover comprehensive network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recovery from malicious assaults; configuring firewalls; designing safe architectures for off-site and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent offers expert online consulting support to help businesses of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that utilize physical resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Microsoft 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists can provide phone-based support services to cover a wide range of information technologies such as network infrastructure, email solutions, system and process security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in networks that combine Linux-based systems with Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from older systems to MS Windows or Linux solutions. Progent's group-oriented approach to solving network problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent online help analyzing anomalies affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Apple Mac OS X
Solaris
IBM AIX OS
HP-UX
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight series of IT management outsourcing services addresses all critical facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and rapid recovery of vital files/folders, applications, images, plus virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed services are best suited for your network.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to maximizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic initiatives and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured application and enter your password you are requested to confirm who you are via a device that only you have and that uses a different network channel. A wide selection of devices can be used for this added form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You can register several verification devices. For details about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time and in-depth management reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your Progent consultant so all looming problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's background in these important areas of information technology allows customers to execute critical projects within budget and on schedule. Progent's special online consulting services include:
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Help Desk Services
Progent's Call Center support alternatives for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete solution that handles all aspects of online Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk team of veteran information technology experts provides your customers in Addison Texas immediate assistance from an effective network service resource with extensive background offering phone help and online repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk perception as a significant contributor to company success, and Progent's policy is to resolve rather than just record technical problems.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Experts Group provides phone-based professional consulting support and education in special application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. For more concerning Progent's consulting, custom development, and education services, visit Progent's Applications Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Addison Texas online hybrid network monitoring and reporting by providing System Center Operations Manager expertise. Progent can adapt SCOM to fit your environment so that your IT maintenance is proactive rather than reactive. By anticipating possible trouble spots before they expand into crashes, system monitoring can minimize stressful and expensive service failures. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support multiple operating systems.
How Your Addison Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For organizations and new businesses in Addison Texas, Progent's phone-based network support specialists can deliver professional and affordable IT support the instant your organization requires it. More than 20 years of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair IT problems quickly while eliminating the cost and lost time associated with in-person service calls.
Even if your Addison business relies on a regular independent consultant or employs a full time organization that know how to handle typical network problems, Progent's Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the experience to resolve unexpected system emergencies or especially complicated integration projects.
Advantages of Progent's IT Support for Companies in Addison Texas
Progent's online network troubleshooting services enable your Addison organization to have the benefits of on-call, enterprise-class IT support without the cost of managing an in-house IT organization. Your network will acquire added business worth by being increasingly available, productive, and protected. Benefits to your company include:
- Seamless virtual expansion of your local IT resources
With most organizations in Addison Texas, nearby network support providers, whether made up of freelance consultants or an internal maintenance staff, can handle typical network issues. On the other hand, major troubles might strike when local resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your onsite support personnel. In these instances, Progent's on-call service experts provide an easy, quick, and affordable way to supplement your regular help and to convey valuable information to increase your capability to deal with future issues locally.
- Reduced Dependence on Individual Service Providers
For network maintenance, smaller offices commonly depend on individual freelance consultants. While independent service people carry less overhead than big consulting organizations and can afford to charge lower rates, they are sometimes overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of fallback help may force your business to wait for assistance during an IT crisis. As your network grows, network unavailability and problems with vital software are more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup support expertise to make sure your IT system is always up and running.
- Create a Scalable Foundation for Seamless Growth
Organizations typically start with an IT architecture created on a modest budget. Lacking a scalable infrastructure, slap-dash repairs often get thrown onto an unstable foundation. As a company grows, reliability and scalability issues can impede the success of the business. These poorly designed systems require proper assessment, smart strategic planning, and broad-based technical knowledge to evolve to a network infrastructure that can deliver the stable foundation to handle vital business demands and ease future growth.
- Interact with Solution Providers Instead of Technology Sellers
Smaller offices need advice and technical training to navigate through an ever more complicated maze of technology options available for accelerating business growth and enhancing productivity. Businesses hardly need a computer consultant who is attempting to earn a commission on a certain vendor's products. Network consulting and product sales can lead to a situation where the recommended
solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts of interest by selling only services instead of products. This allows Progent to align IT expertise with the real interests of clients.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, refined remote support tools, and understanding of enterprise networking enable companies to escape the limitations of excessive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
- In-depth Knowledge of Microsoft's Entire Range of Servers
Progent offers world-class support for Microsoft's powerful server platforms with services that include Windows Server 2022 solution design and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for online service and in-person help per minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates large bills for fast repairs so you won't be tempted to allow simple problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by every consultant to every client. The discipline of detailing and organizing support activity results in more effective service and avoids a variety of typical misfortunes such as when a support client is virtually held hostage to a consultant who won't let go of the keys to the kingdom.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide round-the-clock system tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.