Immediate Remote Support for Addison Texas Computer Systems
Urgent Remote Technical Support for Addison SystemsFor companies located in Addison Texas, Progent offers remote support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex networking problems, as well as the services of CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's online support experts provide excellent leverage due to the fact that they have the real-world experience and have access to the advanced technology needed to solve the majority of network problems rapidly. This lowers direct expenses since solutions use up fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company benefits even more with indirect expenses by minimizing or eliminating system outages and related losses due to business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive online technical support expertise is particularly important for organizations that are dependent on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an alternative.

Progent's billing model for remote help is structured to leverage your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed just for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where quick solutions manage to end up as substantial bills. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized tools and field-tested methodologies that permit the highest level of effectiveness for online technical support and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's online support team to link to your company's system remotely without compromising system security.

Progent's powerful customer support database system keeps detailed histories describing the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of services delivered to each client by any consultant. This archive of anomalies and repairs is organized as an easily accessible support database that permits Progent's remote technical experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with important vendors such as Cisco and Microsoft open up additional vast technical databases and permit priority response from manufacturers' in-house support staff so Progent's remote service specialists are able to come up with the most efficient resolutions quickly.

Remote technical support services provided by Progent to businesses in Addison Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to allow small and medium-size organizations to utilize the same advanced technology used by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry data security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing charges for longer-term consulting tasks are set according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute major projects within budget and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Help Desk Call Center consulting services can aid you in creating an effective new Help Desk Call Center or revamping your current one, selecting or modifying Call Center application software to handle the particular needs of your corporation, or adding temporary online personnel to supplement your internal Call Center team to deal with demanding situations such as software migrations, major updates, or rolling out new applications.

    Progent's Call Center staff of experienced information technology professionals offers your workers in Addison Texas immediate communication with an efficient technical support group with extensive experience delivering telephone-based support and online troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center perception as a crucial driver of company success, and Progent's target is to solve instead of merely annotate technical problems.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Team provides phone-based and in-depth consulting support and education in key application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's expertise, programming, and education offerings, go to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Addison Texas remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so your computer support is proactive rather than reactive. By uncovering possible trouble spots before they evolve into full-scale emergencies, system monitoring can head off stressful and costly network failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks powered by a variety of platforms.
How Your Addison Business Can Contact Progent's Online Service Experts
To contact Progent about emergency remote support with Windows, macOS and OS X, or Linux networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Addison Texas, Progent's phone-based computer support engineers are ready to deliver effective and economical system support the instant your business requires it. Long experience providing remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online access technology to repair computer problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Addison organization relies on a local freelance support technician or maintains a full time IT staff that can handle the majority of computer issues, Progent’s Microsoft and Cisco certified engineers are available to offer an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to handle sudden system emergencies or particularly challenging integration problems.

Details of Progent's Online Network Support for Addison Texas
Progent's online help, Internet-based repair, network security expertise, and system administration services give companies in Addison Texas unparalleled leverage for your support investment. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's experts can provide your business enterprise-level IT support while allowing you to avoid the cost and hassle of carrying a large internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of technical expertise, fine tuned support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.



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    Dynamics GP 2010 accounting software is a full-featured business management platform that integrates data and processes throughout your company, communicates easily with other solutions, and brings together employees, customers and vendors regardless of time or location. Designed for small to mid-size businesses, Dynamics GP 2010 and Dynamics GP Version 10.0 deliver functionality for accounting, analytics and reporting, project management, inventory and order control, eCommerce, HRM, customer relationship management, field force automation, manufacturing, retail, and online business services. Progent can show you how to set up and manage a robust, protected server and network infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains professionals to help your business benefit from the full potential of Dynamics GP/Great Plains 2010.

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    Stealth intrusion checking is a key component of any overall IT system security strategy. Progent’s security professionals can perform thorough penetration tests without the knowledge of your organization's internal IT resources. Stealth penetration testing shows whether current security defense tools such as intrusion incident warnings and event log analysis are correctly configured and actively observed.

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    Progent's certified SharePoint 2019 and SharePoint Online experts can provide economical remote and onsite expertise, software development, and debugging services for organizations of any size who want to migrate to SharePoint 2019 or SharePoint Online from legacy releases of SharePoint. Progent can help customers plan and carry out an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates onsite and cloud-based infrastructure into a seamless information management solution.

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    Forefront TMG 2010 is based on the powerful security capabilities of Microsoft ISA Server 2006 and provides a centrally administered web gateway that acts as a one-server platform for an array of security features such as an application layer and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, Virtual Private Network control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 includes comprehensive web security logging and reporting features, permits custom reporting powered by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be operated as a virtual machine to lower costs and improve availability. Progent's Microsoft engineers can assist you to plan and carry out test and production implementations; integrate Forefront TMG 2010 with Windows 2008, Active Directory, SQL Server, Exchange Server, and SharePoint 2010; set up Microsoft Forefront TMG 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent can also help your organization to migrate smoothly to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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    Progent’s IT outsourcing packages provide budget-friendly network support for small companies. Whether it includes designing system infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying a new e-mail platform, monitoring your system, or developing an on-line eCommerce application, outsourcing your IT technical services can contain costs and eliminate uncertainties, allowing IT support budgets to grow in a more moderate and manageable manner than is possible by assembling a large, knowledgeable in-house IT staff. Progent’s Outsourcing White Paper and flyers show how Progent can enable you to create a protected and highly available system foundation for your vital business software powered by Microsoft Windows including Microsoft Office XP, Microsoft Office 2003, and Office 2000.

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    For small businesses interested in Progent's IT outsourcing, consulting, or troubleshooting services, call 800-993-9400 or e-mail information@progent.com.

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    Progent can provide affordable online consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Glacier for value-priced long-term archiving. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, system design, testing, configuration, centralized administration, performance tuning, software license management, backup/restore solutions, and security. Progent offers advanced expertise with firewall configuration and VPN access and can show you how to deploy cloud-centric or hybrid cloud environments that seamlessly integrate Amazon AWS cloud services. Progent offers as-needed consulting to help you to overcome technical roadblocks or Progent can provide comprehensive project management outsourcing or co-sourcing to help you migrate to the Amazon AWS platform on schedule and within budget.

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    Progent's certified IT experts can provide Windows Server 2016 migration consulting to assist businesses of all sizes to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can help you to evaluate the business value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to take advantage of the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain failover clusters.

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    Progent's Apple Mac consultants can support the creative aspect of Mac environments by providing consulting services and training in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Mac programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special jobs such as capturing or digitizing audio or video or setting up an audio/video post production studio.

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    Progent's Microsoft-certified SQL Server 2017 consultants can help your business to evaluate the business benefits of upgrading to SQL Server 2017 and can assist you to plan and implement a cost-effective migration of your databases and applications to any deployment model including on-premises, cloud-hosted, or hybrid. Progent's consultants offer remote or onsite support services ranging from on-demand architecture review or troubleshooting to end-to-end project management to make sure your SQL Server 2017 project is successfully completed on time and on budget.

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    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance issues.

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    Progent’s non-stop interoffice connectivity and 24x7 system connection engineers can help small companies achieve zero-downtime Interoffice connectivity via fully redundant system architectures with automatic failover. Progent’s CCIE engineers can design and deploy high-availability Inter-office networks based on fault tolerant EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over can provide affordable 24x7 interoffice connectivity.

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    Progent's Check Point Software consultants can show you how to choose and deploy Check Point Firewall software and appliances based on Check Point Software's security platform to offer an economical and efficient security solution for your IT network. Progent can also help you configure other Check Point products such as ZoneAlarm and Check Point UTM-1 firewalls with security solutions from other suppliers and offer a single stop for continuing network support, administration, education, and design expertise.

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    Progent can provide the cost-effective services of online Internet connectivity consultants to assist your organization to assess or update your ISP services so your Internet access solution aligns with your business requirements. Support services available from Progent's engineers include assessment of your current bandwidth utilization, vendor and plan comparison and ordering, network provisioning, and overseeing a seamless switchover to a different carrier and/or service plan. Provisioning can include enhancing current routers and switches and deploying additional ones, implementing firewalls, and upgrading dependable Border Gateway Protocol architectures.
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