Fast and Affordable Remote Support for Addison IT Networks
Fast Phone Help for Addison SystemsFor businesses located in Addison or anywhere in the state of Texas, Progent provides remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking problems, plus the services of CISSP-certified security experts to help with high-level security architecture and diagnostic jobs.

Progent's online support engineers provide excellent value due to the fact that they have the real-world background and are equipped with the advanced technology necessary to resolve most network issues rapidly. Efficient support reduces direct costs since service calls use up minimal billable minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves additionally with indirect costs by minimizing or avoiding system outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support experience is particularly important for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for online support is structured to leverage your network support investment. Progent charges per minute for phone consulting, so you owe just for the support that you receive. Unlike many online service organizations, Progent asks for no service activation charge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid scenarios where quick repairs somehow turn into major invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized tools and field-proven processes which promote the maximum level of effectiveness for online help and troubleshooting for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the consultants of Progent's remote service group to access your system remotely without compromising corporate security.

Progent's powerful service database application keeps comprehensive histories of all support that Progent's customers have received. Progent's team engineers have access to the details of all help provided to each Progent customer by every consultant. This database of problems and solutions is structured as a quickly exploitable internal knowledge base that allows Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft make available additional vast technical databases and allow priority access to vendors' internal engineering staff so Progent's online consulting specialists can find the most efficient resolutions in the least time.

Online support services provided by Progent to companies in Addison and anywhere in the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price services designed to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by many of the world's top enterprises. Progent's ProSight suite of outsourced network management services addresses all key aspects of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent engineering consultant so all looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability to block or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows clients to execute critical initiatives economically and on time. Progent's special online engineering services include:

  • Call Center Expertise
    Progent's Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Call Center or revamping your current organization, identifying or modifying Help Desk software products to address the special demands of your business, or providing occasional phone support personnel to work with your internal Help Desk group during high-demand events such as software migrations, major upgrades, or installing new applications.

    Progent's Call Center team of seasoned information technology professionals provides your clients in Addison or anywhere in the state of Texas instant access to a large support group with years of experience delivering phone support and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Call Center recognition as a significant enabler of company efficiency, and Progent's intent is to solve rather than just annotate technical issues.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based advanced engineering support and education in special business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Addison, or anywhere in the state of Texas, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so your IT support is proactive and automated. By uncovering potential issues before they grow into network outages, remote monitoring can minimize stressful and costly service crises. Progent can also use network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows environments, or environments that support a variety of operating systems.
How Your Addison Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote assistance with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Addison or anywhere in the state of Texas, Progent's online computer support specialists can provide expert and cost-effective system support the moment your business has to have it. Long experience delivering online tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to solve computer problems rapidly while avoiding the cost and lost productivity that comes with on-site service visits.

Even if your Addison company works with a regular independent consultant or employs a full time organization that know how to handle ordinary computer issues, Progent’s Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to solve sudden network emergencies or particularly tough integration problems.

Benefits of Progent's IT Support for Businesses in Addison
Progent's remote network troubleshooting services enable your Addison company to have the benefits of timely, expert IT support without the expense of maintaining an in-house IT organization. Your information system will derive added business value by becoming more reliable, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    For most organizations in Addison and throughout Texas, local network support providers, whether made up of independent consultants or a full-time IT staff, can solve the majority of network problems. On the other hand, major troubles can strike when local resources are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual support people. In these cases, Progent's online service specialists provide a convenient, fast, and economical solution to augment your local resources and to transfer useful information to improve your ability to deal with future problems locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller companies often rely on independent freelance service providers. Although freelance consultants carry less internal costs than big service companies and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, sick, on vacation, or in class, the lack of backup personnel may force your company to go without help during an emergency. As your company expands, network downtime and problems with vital software are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a dependable source of reserve service experts to insure your IT system is always up and running.

  • Create a Solid Foundation for Smooth Expansion
    Businesses typically start with an information architecture implemented on a shoestring budget. Lacking a strong infrastructure, band-aid repairs can get piled onto a shaky foundation. As a company grows, reliability and expandability issues can hinder the productivity of the business. These badly designed systems require proper assessment, smart long-term planning, and broad-based technical expertise to evolve to a system architecture able to deliver the stable foundation to handle vital business requirements and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller businesses require guidance and technical education to negotiate an ever more complex array of technology options available for accelerating business growth and enhancing efficiency. They do not need a computer engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is designed around a profitable product rather than the true needs of a client. Progent eliminates these dilemmas by selling just services instead of products. This allows Progent to align technical expertise with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT background, refined support software, and familiarity with corporate IT enable offices to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional experience, at the forefront of network service, executing a wide variety of technical tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This ensures that you get not just expert technical capability, but also a support engineer with field-tested methods for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits per minute. As a result, you pay only for received support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for services delivered during regular business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be tempted to allow simple problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each staff member to every client. The practice of detailing and organizing support records allows more efficient service and eliminates a variety of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, network monitoring can save your information network from painful and costly availability losses.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.