Immediate Online Support for Addison Texas Information Networks
Immediate Online Technical Support for Addison SystemsFor organizations located in Addison Texas, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex networking problems, as well as the services of CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent leverage because they have the real-world experience and are equipped with the sophisticated technology required to resolve the majority of information system problems rapidly. This reduces immediate expenses since service calls require fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization benefits additionally in incidental costs by minimizing or avoiding system outages and related costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online consulting experience is especially important for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are billed just for the services that you actually get. Unlike many remote service companies, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing prevent scenarios where quick repairs manage to end up as substantial invoices. Progent's penchant for dealing with technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of customized tools and proven processes that permit the highest degree of effectiveness for remote technical support and repair for computer systems of all sizes. Progent offers safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your environment remotely without compromising system security.

Progent's powerful technical support reporting application stores comprehensive documentation of all support that Progent's customers have received. Progent's staff service personnel have access to the records of services provided to each client by every engineer. This database of issues and responses is organized as a conveniently exploitable support database that permits Progent's online technical engineers to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft make available additional vast support knowledge bases and allow quick response from manufacturers' in-house support staff so Progent's remote consulting specialists can find the best solutions promptly.

Online services provided by Progent to clients in Addison Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight portfolio of outsourced network management services covers all key facets of information technology including email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete threat progression including blocking, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further level of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is designed to assess your company's ability to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Billing charges for longer-term development or consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these important fields of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting services can aid you in building an effective new Call Center or revamping your current one, selecting or modifying Help Desk Call Center software to meet the unique demands of your company, or adding occasional phone support staff to supplement your internal Call Center group to handle demanding scenarios like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk staff of experienced network consultants offers your workers in Addison Texas fast contact with an effective support group with substantial experience offering phone support and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk recognition as a crucial driver of company success, and Progent's aim is to solve and not merely document technical problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Team offers phone-based advanced engineering support and training in key application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for Microsoft applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Addison Texas remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so that your IT support is proactive rather than reactive. By spotting emerging trouble spots before they expand into network outages, automated monitoring can avoid disruptive and expensive network failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or systems based on a mix of platforms.
How Your Addison Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Addison Texas, Progent's online computer support specialists are ready to deliver expert and affordable system support the instant your company requires it. More than 15 years of offering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems quickly while avoiding the expense and lost productivity associated with in-person service visits.

Even if your Addison office works with a regular independent consultant or maintains an in-house organization that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your local resources in cases when your regular service personnel either lack the bandwidth or the knowledge to handle sudden network emergencies or especially complex integration problems.

Features of Progent's Online Network Support for Addison Texas
Progent's online help, remote repair, system security expertise, and system management services offer offices in Addison Texas the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk call center services and network management, Progent's professionals can provide your office enterprise-level IT support while permitting you to avoid the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, range of IT expertise, refined support tools, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

An index of content::

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    Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification through thorough testing and significant experience with information security architecture. ISSAP consultants possess comprehensive understanding of access management systems and techniques, phone system and network infrastructure security, cryptography, needs evaluation, business continuity and DRP, and physical security integration. Progent's ISSAP-premier security experts can help your business with all aspects of architecture security.

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    Progent offers fast access to the expertise of seasoned Wi-Fi consultants who can assist organizations to assess the benefits of Ubiquiti UniFi wireless APs for your company and help you to plan, deploy, maintain, and debug your UniFi network. Progent can also carry out a wireless site survey to assist you to choose, configure, and position UniFi wireless APs for optimal coverage and performance.

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    ProSight LAN Watch is Progentís server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital devices that drive your network environment. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt your business.

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    Progent offers cost-effective remote and onsite support to assist companies of any size to migrate all or part of their critical IT resources to Google Cloud Platform (GCP). This can save management hassle and hardware expense and enable the use of Google's state-of-the-art machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform integration including needs analysis, readiness evaluation, architectural design, testing, configuration, centralized administration, performance tuning, software license management, disaster recovery solutions, and security and compliance.

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    Progent can help your organization to plan for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can help you to upgrade efficiently to SCCM 2012 from an older device and application management platform or help you to modify your current SCCM 2012 ecosystem to support your evolving IT requirements. Also, Progent can help you to build an infrastructure that fully supports SCCM by delivering expertise with associated Microsoft platforms including ADDS, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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    Progent's Juniper-authorized network engineer can help you to design and deploy Juniper Firewall/VPN technology, optimize and troubleshoot your network infrastructure, and upgrade efficiently from discontinued products to current versions. Progent's Junos OS engineers can offer expertise with Juniper's premier network operating system to help your business to streamline the administration and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations manage networks that incorporate a mix of Juniper's OS platforms.

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    Medium-size companies can get all the advantages of Microsoft System Center Operations Manager 2007 and have quick availability of Progentís Microsoft and Cisco Premier network support experts. Thanks to Progent's economically priced IT support programs, mid-size businesses can select a basic co-sourcing package built around Microsoft Operations Manager 2007 with server monitoring, proactive warnings, in-depth system analysis, Help Desk support, and online troubleshooting. For companies with mission-critical applications who need non-stop networking, Progent offers a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft Operations Manager 2007 to offer mid-size business networks enterprise-class availability, security and performance.

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    SCDPM 2012 Compliance On-site Support

    Progent's Microsoft-certified consultants offer online or onsite support to assist businesses of all sizes to design, deploy, administer, and troubleshoot a backup/recovery solution built around System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from older versions of Data Protection Manager or from another backup platform, and Progent can optimize your Data Protection Manager implementation for on premises, cloud-based, or hybrid environments. Progent offers as-needed help for resolving particularly stubborn issues, or full project management services. Progent can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    Medium-size companies can derive all the advantages of Microsoft Operations Manager and have fast availability of Progentís Microsoft and Cisco Certified network support professionals. With Progent's affordably priced network support packages, mid-size businesses can select a basic co-sourcing package based on Microsoft System Center Operations Manager 2007 with network monitoring, proactive alerts, comprehensive system analysis, Help Desk support, and online troubleshooting. For companies with mission-critical environments who need high availability networking, Progent can provide a comprehensive 24x7 outsourcing package. Progent offers expertise in Microsoft Operations Manager 2007 to offer medium-size company information systems enterprise-class reliability, security and productivity.

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    For large businesses, Progent can leverage internal IT staffs by providing world-class experience in deploying key Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server consulting. For the national or global businesses with branch offices, Progent can act as a seamless nearby extension of enterprise network management. Progentís enterprise consulting services include corporate-wide security, online branch office support, network architecture, Sarbox conformance, project planning, and world-class support for multiple location network environments based on Enterprise Windows 2000. Progent can offer on-site consultants and specialists to assist with a campus relocation or branch move, or a network architect to help with building or using an Internet Data Center or Hosting Facility.

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    Cisco's wireless VoIP phones are hardened wireless devices intended for professionals who are on the move within office, warehouse, health-care or other environments where IT management wants user endpoints that provide more control, data security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Successful integration of Cisco's wireless IP phones usually requires that IT teams configure and optimize many key pieces of your Wi-Fi environment including APs, routers, wireless LAN controllers, and management tools. Progent's Cisco-certified experts can provide online and onsite support to help your organization create and manage a Cisco wireless VoIP phone solution by providing integration services that can range from troubleshooting the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.

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    Progentís Disaster Recovery/Business Continuity specialists offer extensive backgrounds assisting small and mid-size businesses to minimize system downtime by providing affordable remote consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, data backup and restore solutions, and transparent system maintenance. Progentís business continuity consultants can help you to plan and test an efficient business continuity plan that matches your business goals and IT budget. Progentís disaster recovery specialists can assist you to architect, implement, and maintain fault-tolerant technologies including redundant Internet access, virtualization, fail-over clustering, network load balancing, continual online backup, and multi-location data centers.

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    Progent's Microsoft and Cisco-certified consulting engineers can assist you to assess the benefits of Exchange 2010 for your company and can assist your IT staff to design and implement a smooth upgrade to Exchange Server 2010 from Exchange Server 2003 or Exchange 2007 Server that will offer fast payback by improving your productivity, cutting the expense of hardware and service, streamlining administration, and integrating your key communications technologies.

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    Progent's support specialists in Apple OS X and Microsoft Windows technology can help you integrate Apple Macintosh and Windows computers into seamless networks with full sharing and workgroup functionality. Allowing productive cooperation among a mix of servers and workstations powered by Mac OS and Microsoft Windows calls for broad knowledge of and experience with Mac and Microsoft technology. Progent's background in Windows and Macintosh consulting makes it possible to provide expert support to businesses that rely on these platforms to keep their competitive advantage. Progent's consultants can also help your business to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    Configuration Manager automates application and device deployment at scale, simplifies security and compliance settings control, inventories network assets, protects against corporate data leakage, performs network health reporting, allows secure self service, and delivers a common control mechanism for administering mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consultants and Azure cloud experts can assist you with any aspect of designing, installing, operating and repairing a SCCM solution for local, cloud-based, or hybrid networks.

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    Consultants Microsoft Office SharePoint Server 2007

    Progentís Microsoft-certified experts can provide organizations of any size consulting, troubleshooting, and application development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise platform that utilizes web-based technology for intelligently connecting people, teams and data. Microsoft SharePoint Server offers a common location for your employees or clients to connect to, manage, share and manipulate useful information, files, and software and to communicate with other people. Microsoft SharePoint enables quicker and more intelligent decisions, more efficient sharing across teams and more streamlined business processes. Windows SharePoint Services join workers, clients, workgroups and projects with the information theyíve created in a manner that makes data convenient to locate, retrieve and re-use. Progent's certified SharePoint experts can assist your organization to manage your current SharePoint environment or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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    Remote continuous monitoring, automated alerts, and periodic reports are vital to preserving the proper operation of your IT system and avoiding unnecessary and expensive downtime. Remote Monitoring and Management solutions have progressed to the point that businesses of any size can get a degree of protection that was previously limited to enterprises. Progent offers a variety Remote Monitoring and Management options available as low-cost services designed to assist your company to identify and fix a an array of network problems before they can disrupt productivity.

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    Progent can help you in any phase of your migration to Microsoft Exchange 2019 such as deploying Windows Server 2019 Core as a host for Exchange; designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V; setting up hardware load balancing (HLB); configuring DAG groups with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; preparing firewalls; integration with O365; and setting up Outlook clients.

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    Progent can assist you to understand the many subscription plans available with Office 365 and configure your information network with Office 365 so you realize maximum business value. Progent supports multi-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also help you to create and manage hybrid ecosystems that seamlessly combine on-premises and cloud products and services.

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    Altaro VM Backup software offers small organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud-hosted architectures and also supports cost-effective backup to Microsoft Azure storage. Top features include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection with backup spacing as short as five minutes for reducing your Recovery Point Objective, advanced encryption, item-level restore capability for individual files and emails, support for Windows Cluster Shared Volumes and for VMware vCenter for handling larger environments, and support for Microsoft VSS technology to back up online VMs with zero downtime. Progent is an Altaro partner and can provide a broad range of consulting services to help you to plan, install, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup software.

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    GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of information technology security professionals. GIAC accreditations are acknowledged by businesses and government organizations throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with any of the network security capabilities addressed under GIAC accreditation such as auditing infrastructure vulnerability, security incident handling, traffic analysis, web application security and security information and event management (SIEM) solutions.

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    Progent's Microsoft-certified consulting experts have over a decade of background planning, deploying, enhancing and fixing System Center Operations Manager environments and can provide companies of any size expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability needed to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid environment. Progent's SCOM consultants can also help you to install and set up Microsoft SCOM 2012 management packs based on leading practices for tracking network fabric as well as both Microsoft and third-party applications and services. Also, Progent can deliver fast online or on-premises troubleshooting to assist you to fix critical problems uncovered by Microsoft SCOM 2012.

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    Technical Support Services Android and SQL Server integration

    Progent's seasoned team of network consultants and application experts have years of background delivering remote and on-premises support for organizations of any size who need to integrate Android phones and tablets into their IT networks so that users can communicate and collaborate from virtually anywhere. Progent has the range of know-how to solve network problems that involve multiple manufacturers and that entail a mix of older and current technology. Progent offers cost-effective online consulting to help you with any facet of designing, deploying, managing and maintaining your BYOD solution. Progent can deliver as-needed support to assist you to handle especially challenging IT problems, or Progent can provide comprehensive project management support to help you finish strategic network projects on schedule and on budget. Progent can assist with on-premises, cloud-based, or hybrid networks and can provide expertise with all major operating systems, apps, management utilities and network infrastructure. Progent also can provide customized group or individual classes to help you manage and use Android phones to maximize their business value.

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    Microsoft Exchange and Macintosh computers can work together efficiently. Progent's Apple and Microsoft premier experts can help you install Microsoft Entourage and Exchange so your Apple Macintosh users can collaborate with colleagues who run Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to get and transmit email, search the Exchange global address list, copy addresses, synchronize appointments, and invite fellow workers to conferences with your Microsoft Exchange account. Progent will make sure that your Microsoft Server is properly set up and that WebDAV and Outlook Web connectivity are enabled. Progent also offers customized onsite Entourage training.

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    Progent is convinced that a well designed and implemented information system can be a crucial piece for enabling a company's growth, and Progent follows this credo in our own system infrastructure. Progent has built a zero-downtime virtual office infrastructure that allows our staff consultants and authorized contractors to offer fast and efficient service, cooperate easily on complex jobs, and experience career and personal growth from being part of an exciting company culture of personal drive and independence.

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    Progent provides national online help and troubleshooting services for businesses that run Sun Solaris environments or whose information systems include a mix of Solaris and Microsoft products. Online network consulting provides optimum leverage for your information technology budget by preserving user productivity and limiting the time charged for network repair services. Sophisticated online access technology and experienced technicians and engineers combine to enable Progent to handle the majority of network problems without wasting time and expense by traveling to your location. In most of cases your network problems can be dealt with over the phone or through a mix of telephone support and remote access. Progent can put you in touch with Cisco CCIE network engineers and CISSP certified security specialists to assist with the most difficult system problems.

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    Progent uses a sophisticated service reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support reports sent by each staff member to every client. The practice of detailing and archiving support records allows more efficient support and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of vital service information.

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    Progentís Microsoft-certified engineers can help you to update your application servers or workstations from 32 bits to 64 bits. Progent can assist your company to understand the risks and advantages of upgrading to 64-bit computing, plan an affordable upgrade strategy that reduces operational disruptions, and provide inexpensive, expert remote support to aid you to configure 64-bit operating systems and applications on your existing computers.

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  • Microsoft Certified Support Services Forefront TMG Firewall
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    Microsoft Forefront Threat Management Gateway 2010 builds on the proven security capabilities of Microsoft ISA Server and provides a easily managed web gateway that acts as a one-server solution for an array of security features including an application layer and network layer firewall, URL filtering, antimalware, IPS, reputation services, VPN control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting capabilities, allows customized reports generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be deployed as a virtual server to cut expenses and enhance recoverability. Progent's Microsoft engineers can help your company to plan and execute test and production deployments; interface Forefront TMG 2010 with Windows 2008, Active Directory, SQL Server, Exchange Server, and SharePoint 2010; install Microsoft Forefront TMG 2010 to run on a virtual machine with Windows Hyper-V; and deliver ongoing consulting and repair services. Progent can also assist your organization to migrate smoothly to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.

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    Lync 2013, rebranded Skype for Business, enables businesses of all sizes to create a manageable and secure communications environment that supports a BYOD computing style with instant messaging, real-time presence, web meetings with app sharing, and both IP and PSTN telephony enabled for a broad assortment of stationary PCs and handheld clients. Progent's Microsoft-certified Lync 2013 consultants and system integrators can help you to assess the advantages of Lync 2013, design an in-house, cloud-based (with Microsoft Lync Online) or mixed model appropriate for your current and long-term goals, implement Lync 2013 in a way that expedites your return on investment, and provide custom webinar and onsite training to your management team and end users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook clients and PowerPoint.

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  • Windows, Linux, UNIX, Solaris Remote Technical Support 24 Hour Windows and Linux Network Engineer
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    Progent's network consultants can help your company to automate desktop update and patch deployment by providing support for management tools such as Microsoft System Center Configuration Manager, Systems Management Server 2003, and Windows Server Update Services.

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