Fast Online Help for Addison Texas Computer Systems
For companies in Addison Texas, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the services of CISSP-certified security consultants to handle high-level security architecture and troubleshooting jobs.
Progent's online technical support experts offer exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology required to solve the majority of network issues quickly. This lowers direct expenses because solutions require fewer billable consulting minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization saves even more in indirect expenses by reducing or avoiding network outages and related costs due to business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive remote consulting know-how is especially important in environments that rely on public clouds for vital infrastructure or software like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike many online support organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from scenarios where quick repairs manage to end up as substantial tabs. Progent's skill at disposing of problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies which ensure the maximum degree of efficiency for remote help and repair for computer systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's remote service group to connect to your company's network remotely without compromising corporate security.
Progent's proven service reporting system keeps extensive histories of all service that Progent's customers have received. Progent's team consultants have access to the details of support delivered to each Progent customer by any Progent consultant. This database of anomalies and fixes is stored as a quickly accessible internal knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and working relationships with major industry leaders including Cisco and Microsoft open up other vast technical support databases and allow priority response from vendors' in-house engineering staff so Progent's online service experts are able to arrive at the most efficient resolutions promptly.
Online technical services available from Progent to companies in Addison Texas include:
Certified MS Windows Experts
Progent's Microsoft-certified remote service engineers can deliver computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Skype for Business Server planning and deployment consulting, Lync Server integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop consulting and support services to help your business to install, integrate, repair, and administer desktop PCs and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 upgrade assistance plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and indicates an individual's technical skills at the expert level. Cisco CCIEs can deal with even the most complex issues associated with network infrastructure design, integration, management, compliance, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network management tools and developing workarounds or locating software updates. Cisco CCIEs provide exceptional value since their broad expertise enables them to find solutions for problems rapidly. In many instances, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can interface to your computer system via sophisticated remote support technology to provide efficient, secure, and economical diagnosis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||11325 Pegasus Street, Suite S-201
Dallas, TX 75238
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs can provide help for the complete line of Cisco's industry-leading selection of infrastructure appliances by delivering consulting services such as:
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions to improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against internal or external threats or help your company to clean up rapidly after a damaging penetration. Security consulting services offered by Progent include: comprehensive data security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; designing secure mechanisms for remote and mobile access; securing your email system from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of any size connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable workflow for recovering applications and services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high degree of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a wide array of computer technologies such as network infrastructure, email systems, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy management in environments that combine Linux-based systems with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also help with transitioning from older systems to Windows or Linux-powered solutions. Progent's group-based methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent online help analyzing anomalies within UNIX/Linux systems based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
Silicon Graphics IRIX
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced technology deployed by many of the world's top corporations. The ProSight suite of outsourced network management services addresses all critical areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, reconfigure and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery system that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important fields of computer technology allows clients to complete critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your Addison Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk service offerings for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA tool for handling service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center team of experienced network consultants offers your clients in Addison Texas immediate access to an effective technical support group with years of experience delivering phone help and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a major enabler of company productivity, and Progent's goal is to solve rather than just report IT issues.
- Applications Support: Education, Development, and Integration
Progent's Applications Consulting Team offers remote and in-depth consulting support and training in specific business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers companies in Addison Texas online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to fit your business so your computer support is proactive and automated. By anticipating emerging problems before they cause network outages, remote monitoring can ward off inconvenient and expensive network failures. Progent can also use system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by a mix of platforms.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For businesses and new businesses in Addison Texas, Progent's online network support specialists can provide effective and economical IT support whenever your company has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online access technology to fix network problems rapidly while eliminating the cost and lost time associated with in-person service visits.
Even if your Addison business works with a local freelance support technician or maintains a full time IT staff that know how to deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to deal with sudden network emergencies or particularly tough integration projects.
Benefits of Progent's IT Support for Businesses in Addison Texas
Progent's remote technical help services allow your Addison company to enjoy the advantages of timely, expert IT support without the expense of managing an in-house IT organization. Your information system will acquire added business worth by becoming more available, efficient, and protected. Benefits to your company include:
- Convenient remote expansion of your local IT resources
With most companies in Addison Texas, local network service providers, whether made up of independent consultants or an in-house maintenance staff, can resolve typical network issues. However, serious problems can spring up when your regular resources are too busy or absent, and some problems may stem from IT products that is beyond the scope of your usual support personnel. In these situations, Progent's online support specialists offer a convenient, fast, and affordable solution to supplement your local resources and to convey valuable information to improve your capability to handle downstream problems locally.
- Less Dependence on Freelance Consultants
For network maintenance, smaller companies commonly depend on individual freelance consultants. While freelance consultants carry less internal costs than larger consulting companies and can afford to charge marginally less, they are often stretched too thin, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of fallback personnel may force your business to wait for assistance during an IT crisis. As your network expands, system unavailability and trouble with vital software are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of backup service expertise to make sure your network is always up and running.
- Create a Solid Basis for Smooth Growth
Companies often start with an information system implemented on a shoestring budget. Lacking a robust infrastructure, band-aid repairs can get thrown onto a shaky foundation. As a network grows, reliability and expandability problems can impede the success of the organization. These badly designed environments need careful analysis, smart strategic planning, and wide IT knowledge to upgrade to a system architecture able to offer the stable foundation to handle critical business demands and facilitate future growth.
- Work with Solution Providers Rather Than Product Sellers
Smaller offices require advice and technical training to navigate through an ever more complex maze of technology options available for promoting business success and enhancing productivity. These companies do not need a computer consultant who is motivated to resell a certain vendor's products. Network consulting and product selling can result in a situation where the proposed
solution is designed around a predetermined technology instead of the true needs of a business. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to match IT consulting with the best interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, range of technical background, refined support tools, and understanding of enterprise networking enable businesses to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent offers world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment help, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and on-premises help per minute. As a result, you are billed only for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for quick fixes so you will not be forced to allow less critical problems to fester.
- Full Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support organizations who offer minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports sent by each consultant to each customer. The discipline of detailing and archiving service records allows more effective support and eliminates a variety of common problems such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only support companies to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.