Fast and Affordable Remote Support for Addison Texas Computer Networks
For companies located in Addison Texas, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the services of CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online support engineers provide exceptional leverage because they possess the practical background and have access to the advanced tools necessary to resolve the majority of network issues quickly. This lowers immediate expenses because service calls require fewer billable minutes. Online help also avoids the expense of sending an engineer to your office. Your company saves even more with indirect expenses by reducing or avoiding system downtime and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive online technical support experience is particularly valuable for organizations that depend on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing model for online support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay only for the services that you actually get. In contrast to typical online support firms, Progent asks for no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid situations where fast repairs somehow turn into big bills. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized tools and proven processes that promote the maximum level of effectiveness for online consulting and repair for information systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's online support team to communicate with your company's network without violating corporate security.
Progent's powerful service reporting system maintains thorough records describing the service that Progent's customers have received. Progent's staff service personnel have access to the specifics of services provided to every client by every consultant. This database of issues and fixes is structured as a readily searchable support knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working associations with key technology companies such as Cisco and Microsoft make available additional vast technical support databases and permit fast response from vendors' in-house engineering staff with the result that Progent's online consulting experts can come up with the best resolutions in the least time.
Remote support services available from Progent to customers in Addison Texas include:
Authorized MS Windows Expertise
Progent's Microsoft-expert remote service experts can deliver computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can assist you with a broad range of platform support including Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Skype for Business planning and deployment support, Lync Server 2013 management, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop services to help your business to install, integrate, repair, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services include providing Windows 11 system design and upgrade assistance and Windows 10 integration consulting, plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and validates a person's technical skills at the expert level. CCIEs can resolve the most difficult problems encountered in network design, installation, maintenance, compliance, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness since their depth of experience allows them to fix problems quickly. In common cases, less qualified engineers can wrestle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can interface to your computer system using advanced on-line support tools in order to perform fast, secure, and affordable diagnosis and repair.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs offer consulting for all of Cisco's top-selling family of networking products. Cisco networking expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Cisco Nexus switch consulting services, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Aironet Wireless APs consulting help, Cisco wireless controllers support Services, Cisco VPN engineering support, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISM and CISSP Premier Network Security Engineers
Progent's certified CISM and CISSP cybersecurity consultants can provide a variety of security solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux environment against assaults or help your business to clean up rapidly following a serious penetration. Security support services offered by Progent cover thorough data security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; setting up firewalls; building safe architectures for off-site and mobile access; securing your messaging infrastructure against spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online support services to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To help you to integrate public clouds with networks, Progent offers a range of cloud integration support services such as Microsoft 365 integration solutions with local Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and manage a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to cover a broad range of information technologies including network architecture, messaging solutions, network and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in networks that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux-based solutions. Progent's team-oriented approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same advanced technology used by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services addresses all key aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the entire threat progression including protection, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup processes and allow transparent backup and rapid recovery of critical files, applications, system images, plus virtual machines. ProSight DPS lets you recover from data loss resulting from equipment failures, natural disasters, fire, malware such as ransomware, human error, malicious employees, or application bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer organizations of any size a versatile and affordable alternative for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic IT network. In addition to optimizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. With 2FA, when you sign into a secured application and enter your password you are requested to verify who you are via a unit that only you have and that is accessed using a separate network channel. A wide selection of out-of-band devices can be used as this added form of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. For details about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is ProgentÔŅĹs server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent consultant so that any potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youÔŅĹre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to execute major projects economically and on time. Progent's special online engineering services include:
How Your Addison Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Support
Progent's Call Center programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.
Progentís Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center staff of experienced network experts offers your computer users in Addison Texas rapid assistance from an effective network service resource with extensive experience delivering telephone-based support and remote troubleshooting for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk perception as a key driver of company productivity, and Progent's policy is to resolve rather than just record network problems.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Experts Team offers phone-based advanced consulting expertise and education in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for popular Microsoft applications including CRM, Microsoft Office Project, Office Word, and Microsoft 365 Excel. To read additional information about Progent's expertise, custom programming, and education offerings, refer to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center2, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent offers companies in Addison Texas remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can tune Operations Manager to fit your environment so that your IT support is proactive and automated. By uncovering looming issues before they cause downtime, remote monitoring can avoid stressful and expensive information system breakdowns. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or systems powered by a combination of platforms.
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Addison Texas, Progent's online computer support engineers can provide effective and affordable system help the moment your company needs it. Long experience offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix IT problems rapidly while avoiding the cost and lost time associated with on-site support visits.
Even if your Addison office works with a local freelance consultant or employs an in-house organization that can deal with typical network problems, Progent's Microsoft and Cisco certified engineers can still provide a convenient and seamless remote extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to fix unexpected system crises or particularly tough integration projects.
Advantages of Progent's Network Help for Companies in Addison Texas
Progent's remote network troubleshooting services allow your Addison company to have the benefits of immediate, enterprise-grade network support without the expense of managing an in-house IT organization. Your network will acquire greater business value by being more reliable, productive, and protected. Advantages to your company include:
- Convenient remote extension of your on-site support resources
With most businesses in Addison Texas, local computer service providers, whether represented by freelance consultants or a full-time maintenance staff, can resolve the majority of technical issues. On the other hand, serious problems might strike when local resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your usual service people. In these situations, Progent's on-call support professionals give you an easy, fast, and budget-friendly solution to augment your local help and to convey useful information to improve your capability to deal with future issues locally.
- Reduced Dependence on Individual Consultants
For network support, smaller offices commonly depend on independent freelance consultants. While independent consultants have less internal costs than larger service companies and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in class, the lack of fallback personnel may require your business to wait for help during an emergency. As your business grows, network unavailability and problems with vital applications become more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of backup service experts to make sure your IT system is always available.
- Create a Solid Basis for Smooth Growth
Businesses typically start with an IT architecture created on a modest budget. Without a proper framework, slap-dash fixes can get piled on top of a shaky foundation. When a network grows, stability and expandability issues can impede the success of the business. Such poorly built environments need proper assessment, intelligent long-term planning, and wide IT expertise to evolve to a system architecture able to provide the stable foundation to meet current business demands and simplify future growth.
- Interact with Solution Providers Rather Than Product Resellers
Smaller companies need guidance and technical training to negotiate an increasingly complicated maze of technology options capable of promoting business success and enhancing efficiency. These companies do not need a computer engineer who is attempting to earn a commission on a specific vendor's technology. IT support and product selling can result in a situation where the recommended
solution is designed around a profitable product instead of the true requirements of a client. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the best needs of clients.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT knowledge, refined remote support tools, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
How Does My Business Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, in the trenches of IT support, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested approaches for using computer knowledge to repair real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote support and in-person help per minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports transmitted by every staff member to each client. The practice of detailing and archiving support activity results in more effective support and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer round-the-clock system monitoring services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.