Fast and Affordable Online Troubleshooting for Addison Texas Networks
For businesses in Addison Texas, Progent offers remote technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's remote technical support experts offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology needed to solve the majority of information system issues quickly. This lowers direct expenses since solutions use up fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your organization saves even more with indirect expenses by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support know-how is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's billing policy for remote help is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the services that you receive. In contrast to many online support firms, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for pricing do away with scenarios where fast fixes somehow turn into large bills. Progent's penchant for dealing with problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an array of optimized tools and proven processes that permit the highest degree of efficiency for online consulting and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's online support team to connect to your computer system remotely without compromising system security.
Progent's advanced technical support reporting system keeps extensive records describing the service that Progent's customers have received. Progent's team service personnel have access to the records of services provided to every Progent client by every Progent engineer. This history of issues and solutions is structured as a readily retrievable internal database that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with important vendors including Cisco and Microsoft make available additional extensive technical databases and permit priority response from manufacturers' internal engineering staff so Progent's remote consulting experts can determine the best solutions quickly.
Online technical support services provided by Progent to businesses in Addison Texas include:
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Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote service professionals can provide network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a wide range of technology support services including Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop support services to assist your company to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Windows 11 planning and migration support and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the administration of your desktops and cloud-connected tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the highest recognition for network infrastructure engineers, and certifies a consultant's networking knowledge at the master level. CCIEs know how to handle the most difficult problems encountered in network planning, installation, management, protection, and problem solving. Cisco CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and developing workarounds or identifying program patches. CCIEs represent an excellent value since their depth of expertise allows them to solve problems rapidly. In many cases, less qualified service providers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system using advanced remote support technology in order to perform quick, secure, and affordable analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
City |
Address |
Phone |
Link |
Addison |
5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 |
Addison Network Support Services |
Allen |
1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 |
Allen Network Support Services |
Arlington |
500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 |
Arlington Network Support Services |
Dallas |
3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 |
Dallas Network Support Services |
Fort Worth |
1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 |
Fort Worth Network Support Services |
Garland |
675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 |
Garland Network Support Services |
Irving |
5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 |
Irving Network Support Services |
Plano |
5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 |
Plano Network Support Services |
Southlake |
550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 |
Southlake Network Support Services |
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity appliances by offering services that include:
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CISM and CISSP Premier Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux environment against internal or external threats or assist your company to recuperate quickly after a serious breach. Security services available from Progent cover thorough information security assessment using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; integrating firewalls; building secure mechanisms for off-site and mobile communication; securing your email system from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
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Hybrid Cloud Integration Solutions

Progent offers expert online consulting support to help companies of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine physical IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Microsoft 365 integration solutions with on-prem Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable workflow for restoring applications and services quickly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also supports transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and hybrid cloud environments that provide high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the underlying IP network.
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UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote support services to address a broad range of computer technologies including system infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified administration in networks that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from older applications to Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.
Major Linux platforms for which Progent offers expertise include:
RedHat Linux
SUSE
Debian-GNU
Slackware
Ubuntu
ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the world's top corporations. The ProSight portfolio of network management outsourcing services covers all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire threat progression including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup product companies to create ProSight Data Protection Services, a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable transparent backup and rapid recovery of critical files/folders, applications, system images, plus VMs. ProSight DPS lets you avoid data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or application glitches. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to optimizing the security and reliability of your IT network, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Read more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a secured online account and give your password you are requested to verify who you are via a device that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be used for this added means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. To find out more about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of real-time management reporting plug-ins designed to integrate with the leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Progent's rates for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:
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Help Desk Services
Progent's Help Desk service options for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Co-management services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the top PSA platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center staff of experienced network consultants gives your clients in Addison Texas immediate communication with a large technical support resource with years of experience providing telephone-based consulting and online repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Help Desk the reputation as a significant enabler of business productivity, and Progent's policy is to resolve instead of simply annotate network issues.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Team can supply phone-based advanced engineering support and training in specific application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for popular Microsoft business applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more about Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Addison Texas remote IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can configure Operations Manager for your environment so your IT support is proactive and automated. By anticipating possible trouble spots before they result in downtime, automated monitoring can head off disruptive and expensive information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or networks that support a mix of platforms.
How Your Addison Business Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Addison Texas, Progent's online computer support engineers are ready to provide expert and economical IT help the moment your company has to have it. More than 20 years of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine remote access tools to solve computer problems rapidly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Addison company deals with a regular independent consultant or maintains a full time organization that know how to handle common computer issues, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual extension of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to handle unexpected network crises or particularly complex integration projects.
Details of Progent's Online Network Services for Addison Texas
Progent's online help, remote repair, system security expertise, and system administration services offer businesses in Addison Texas the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk support and system administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help services include:
- Fast Phone Contact with Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to companies in Addison Texas and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad range of Microsoft support tools, technical databases, and continuing training.
- Per Minute Rates to Reduce Costs
Progent provides remote support on a by-the-minute billing plan, so you are billed only for the support you receive. Progent has no minimum fee for online service and asks for no periodic subscription fee for support services provided during normal business hours. This protects you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Design Experts
Progent's registered experts for Cisco offers access to on-staff specialists with skill in designing, deploying, and troubleshooting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's core support services include technology integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Co-management services. Progent's Application Experts group can provide world-class consulting support in critical application areas. Support offered by the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Training
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Development and Debugging
Oracle Management and Application Development
MySQL Project Management and Software Development
Apple Macintosh Help
Amazon MWS Software Integration
By offering a full service centralized source for IT generalists and specialists, Progent can deliver fast, inexpensive, and thorough information technology solutions that fit the special requirements of your company.
- State of the Art Online Connectivity Software
Protected online connectivity allows Progent's service experts to see precisely what your customers see. This makes it possible to find fast fixes to issues that could otherwise require a costly onsite visit. State-of-the-art remote connectivity software and expert technicians combine to enable Progent to resolve most network problems quickly and economically. Progent is an industry leader in online support and remote network tracking.
- Compatibility with Popular VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24-hour Service for High Network Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-constrained businesses whose workers require immediate recourse to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent stands out by providing:
- Certified Knowledge of Microsoft's Complete Line of Server Platforms
Progent can provide in-depth expertise for Microsoft's popular server platforms with services such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 upgrades, Windows 2003 maintenance, MS Exchange Server 2019 deployment, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for online service and on-premises visits by the minute. Consequently, you are invoiced only for received services. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for services provided during regular business hours. Many support firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to allow minor problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Businesses who utilize trusted independent consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.
- 24x7 Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.