Onsite and Remote Computer Network Consulting and Troubleshooting for

Greater Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Greater Dallas Metro Area.

Immediate Remote Help for Addison Computer Systems
For companies located in Addison or anywhere in the state of Texas, Progent offers online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking issues, plus the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic jobs.

Progent's remote support experts provide excellent leverage because they have the real-world background and have access to the sophisticated technology needed to solve most information system problems rapidly. Efficient support reduces immediate costs since solutions use up fewer billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves even more with incidental expenses by reducing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting expertise is particularly important in environments that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent charges per minute for phone consulting, so you pay exclusively for the support that you actually get. In contrast to typical remote service firms, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing do away with scenarios where quick repairs somehow end up as major invoices. Progent's penchant for solving problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized tools and field-tested processes that allow the highest level of efficiency for remote help and repair for information systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's online support team to communicate with your company's computer system without compromising corporate security.

Progent's powerful customer support database application includes detailed histories of all support that Progent's customers have received. Progent's staff service personnel have access to the details of all help provided to each customer by every engineer. This archive of anomalies and resolutions is stored as a conveniently exploitable support knowledge base that enables Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of accreditations and close associations with major industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority response from manufacturers' internal support staff with the result that Progent's remote service experts can find the best solutions promptly.

Online services offered by Progent to customers in Addison and throughout the state of Texas include:

• Authorized Microsoft Windows Experts
  Progent's Microsoft-qualified online service experts offer computer problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can help you with a broad variety of platform support services such as Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration, Windows Server 2008 migration, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 management, SharePoint 2013 development, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Project Server Online training, Microsoft Access Programming, Small Business Server 2011 support, and Windows Essentials cloud integration.

  Progent also offers a broad range of cost-effective desktop support services to help you company to deploy, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 migration support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs along with your cloud-connected tablets and smartphones.

• Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
  The Cisco CCIE certification is the top accreditation for network engineers, and validates a person's networking skills at the master level. Cisco CCIEs know how to resolve the most stubborn challenges surrounding network design, deployment, maintenance, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs are an exceptional value since their broad experience allows them to solve problems rapidly. In many instances, less experienced engineers can struggle for many hours or days with the same tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can interface to your network using the latest remote troubleshooting tools to provide efficient, secure, and economical analysis and repair.

  Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading family of infrastructure appliances. Cisco infrastructure support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers installation and upgrades, Cisco Catalyst switch consulting services, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones support and Cisco wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet APs deployment help, Cisco wireless controllers consulting, Cisco VPN and Security Integration help, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to assist you to modernize your Wi-Fi infrastructure.

• CISSP and ISSAP Certified Network Security Engineers
  Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of system protection solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your business to clean up rapidly following a serious penetration. Security services offered by Progent cover comprehensive data security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; integrating firewalls; designing secure techniques for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and managing 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote support services to help businesses of any size connect their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent process for restoring services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and patches and can produce reports to verify complete service recovery, validate SLAs and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, configure, test and administer a DR system powered by VMware SRM.

  Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure.

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to address a broad array of computer technologies including system architecture, email solutions, system and process security, plus UNIX and Windows integration. For server hardware economization and simplified administration in networks that incorporate Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-oriented approach to resolving network issues enables quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This expedites repair of urgent problems, minimizes lost productivity, and lowers support costs.

  Progent's UNIX and Linux support engineers can provide emergency phone-based help troubleshooting problems affecting UNIX/Linux systems powered by leading variants of UNIX including:
  — Mac OS X
  — Solaris
  — IBM AIX Open UNIX
  — HP-UX
  — Berkeley UNIX (BSD)
  — SGI/Irix
  

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of outsourced network management services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Progent's rates for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to complete critical initiatives within budget and on time. Progent's special online consulting solutions include:

• Call Center Expertise
  Progent's Help Desk Call Center programs for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are intended for organizations who don't have the resources to create an in-house Help Desk but who want quick communication with an efficient Help Desk with professional phone support plus the ability to escalate complex problems to advanced consultants.

  Progent’s Virtual Help Desk Call Center is intended for bigger businesses and serves as a seamless addition to your current Call Center team. Progent's Virtual Call Center can act as a an escalation alternative to resolve the most difficult network issues, or be ready in overflow situations when your regular resources are too busy.

  Progent's Help Desk team of experienced network consultants offers your clients in Addison or anywhere in the state of Texas immediate communication with a large technical support resource with extensive experience delivering telephone-based consulting and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a solid enabler of company success, and Progent's target is to solve rather than just document technical problems.

• Applications Support: Education, Custom Development, and Troubleshooting
  Progent's Applications Experts Group can supply online professional engineering expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, customization, and education offerings, refer to Progent's Business Application Experts Services.

• Centralized and Streamlined Management of Hybrid Cloud Networks
  System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

• Remote Hybrid Network Monitoring and Reporting Services
  Progent can deliver companies in Addison, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive and automated. By uncovering possible trouble spots before they grow into network outages, automated monitoring can avoid stressful and costly information system breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate a variety of OS platforms.

Even if your Addison office deals with a regular freelance support technician or maintains an in-house IT staff that can deal with typical computer problems, Progent’s Microsoft certified engineers can still provide an easy and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to address unexpected network crises or particularly challenging integration problems.

Features of Progent's Remote Network Services for Addison
Progent's phone support, Internet-based troubleshooting, network security consulting, and network management services offer offices in Addison or throughout the state of Texas unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's professionals can deliver your company world class network support while permitting you to eliminate the cost and administration overhead of carrying a large internal IT staff. Key features of Progent's online help program include:

• Immediate Phone Access to Microsoft Qualified Professionals
  Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to offices in Addison and is also ideal for networks in more remote areas of Texas that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a wide selection of Microsoft support utilities, service databases, and continuing education.

• Per Minute Billing to Reduce Costs
  Progent offers online help on a by-the-minute billing plan, so you are charged only for the services you receive. Progent has no minimum charge for online support and imposes no periodic retainer for support services provided during regular business hours. This saves you from paying big invoices for routine repairs.

• Access to Cisco Certified Network Infrastructure Professionals
  Progent's registered experts for Cisco offers access to on-staff professionals with skill in designing, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected infrastructure for wireline and wireless networking.

• Application Specialists Team
  Progent's basic support offerings include technology integration, MS Exchange expertise, network security planning, and Help Desk outsourcing services. Progent's Experts Team offers in-depth consulting expertise for critical business applications. Support available from the Application Experts staff covers:
  — Microsoft Dynamics GP Support and Customization
  — Microsoft Office Project Support
  — Office 365 solutions consulting
  — Office Excel and Office 365 Excel Technical Support and Application Development
  — Microsoft Office Word and Office 365 Word Expertise
  — BI Reporting Development and Troubleshooting
  — BI Reporting Development and Training
  — UNIX, Linux and Sun Solaris Integration
  — Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Programming, and SQL Server 2014 Application Development and Troubleshooting
  — Oracle Management and Software Development
  — MySQL Project Management and Software Development
  — Apple Mac Support
  — Amazon MWS Application Development

  By providing a full service centralized source for network generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that fit the special requirements of your company.

• State of the Art Remote Connectivity Software
  Protected online connectivity permits Progent's support experts to see precisely what your users see. This makes it possible to find fast fixes to problems that might otherwise demand an expensive personal visit. Effective remote connectivity tools and expert engineers together allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in online support and remote system analysis.

• Compatibility with Leading VPN Products
  Progent supports secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without weakening system security.

• Round-the-Clock Support for Maximum System Availability
  For businesses with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure maximum system availability.

• Help Desk Outsourcing
  Progent's Help Desk Call Center programs are designed specifically for budget-constrained companies whose clients require immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT experience, refined support software, and familiarity with enterprise networking allow offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

• Certified Knowledge of Microsoft's Entire Family of Servers
  Progent offers in-depth expertise for Microsoft’s powerful server products with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange Server 2003 upgrades, plus MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server maintenance.

• Value Pricing
  Progent's pricing model is to bill for online service and on-premises visits per minute. Consequently, you pay just for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be forced to permit simple problems to stay unaddressed.

• Complete Documentation of IT Services
  Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by every staff member to each client. The discipline of detailing and archiving service records results in more effective support and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

• Automated Network Monitoring with MS Operations Manager
  Progent is one of the only IT service firms to offer 24x7 remote tracking services based on MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.

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