Fast and Affordable Remote Support for Addison Texas Information Networks
Urgent Remote Consulting for Addison NetworksFor companies located in Addison Texas, Progent offers remote support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's online technical support experts offer excellent value due to the fact that they possess the real-world background and have access to the sophisticated technology required to resolve the majority of information system issues quickly. Efficient support reduces direct costs because solutions accumulate fewer billable minutes. Remote support also avoids the cost of sending a consultant to your site. Your organization benefits even more in indirect expenses by minimizing or eliminating network downtime and related losses due to business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting expertise is especially valuable for organizations that are dependent on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you pay only for the services that you actually get. In contrast to typical online support organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from scenarios where fast repairs somehow turn into major tabs. Progent's penchant for solving problems efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized technologies and field-tested processes that allow the highest level of effectiveness for online engineering help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's online support team to interface to your company's environment without breaching network security.

Progent's advanced service reporting application stores extensive records for all support that Progent's customers have received. Progent's team consultants have access to the history of services delivered to each client by every engineer. This history of anomalies and responses is structured as a readily searchable support knowledge base that permits Progent's online support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close associations with major industry leaders such as Cisco and Microsoft make available additional vast technical knowledge bases and permit quick response from vendors' internal product engineers so Progent's remote consulting experts are able to come up with the most efficient solutions in the least time.

Remote support services offered by Progent to clients in Addison Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's top corporations. The ProSight series of network management outsourcing services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important fields of information technology allows clients to execute major projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service options for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent’s Help Desk Co-management services allow your business to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent’s Help Desk sharing service is an advanced service desk solution based on the leading PSA platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center team of experienced network experts provides your computer users in Addison Texas immediate access to an effective network service group with years of background providing telephone-based support and online diagnostics for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center perception as a key contributor to business success, and Progent's aim is to resolve and not just document network problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting staff can supply online and in-depth consulting support and education in special business application areas that include ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To find out more concerning Progent's consulting, custom development, and training offerings, visit Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Addison Texas remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so your IT support is proactive and automated. By spotting potential problems before they result in full-scale emergencies, system monitoring can ward off stressful and costly information system failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments powered by a combination of OS platforms.
How Your Addison Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Addison Texas, Progent's online computer support specialists are ready to deliver effective and affordable IT support the instant your business needs it. Long experience delivering online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to fix IT problems rapidly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your Addison organization has a local independent consultant or maintains an in-house organization that can deal with ordinary network problems, Progent’s Microsoft certified engineers can offer an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to address unexpected system emergencies or especially challenging integration problems.

Features of Progent's Online Computer Services for Addison Texas
Progent's phone support, remote troubleshooting, network security consulting, and network administration services offer offices in Addison Texas the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk support and system administration, Progent's professionals can provide your company world class network support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT experience, refined support tools, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Start Receiving Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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    Cisco's PIX 500 firewalls have been discontinued and Cisco may no longer support these devices. Progent still offers consulting support for Cisco's PIX firewalls to help you with management and troubleshooting and Progent can also help you assess whether to migrate to more current firewall technology from Cisco. Progent's Cisco technology specialists can help you design and implement a cost-effective migration to Cisco ASA 5500-X firewalls following leading practices.

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    Progent's Microsoft-certified network engineers can help you to assess the value of Exchange Server 2010 for your company and can assist your IT staff to plan and carry out an efficient migration to Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will offer fast return on investment by increasing your workers' efficiency, lowering the expense of hardware and support, streamlining management, and consolidating your vital communications platforms.

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    Progent's Microsoft-certified consultants can provide advanced expertise in implementing, operating and troubleshooting all versions of Microsoft Project Server and can deliver a wide variety of cost-effective online consulting services following proven best practices to help businesses of all sizes to receive all the benefits of this powerful project management solution. Support services offered by Progent include system planning, software configuration and migration, setting up secure file and status sharing among local and offsite users, network optimization, and specialized online training classes.

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    Progent can assist your organization in any facet of your migration to Exchange 2019 including deploying Windows Server 2019 Core for hosting Exchange; designing HA infrastructure for a local, cloud-based or hybrid deployment; migrating mailboxes; designing and configuring Windows Hyper-V; configuring hardware load balancing (HLB); building Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint Server or SharePoint Online; preparing firewalls; integration with O365; and setting up Outlook.

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