For small and midsize businesses located in Addison Texas, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the services of CISSP-certified security consultants to help with high-level security design and business continuity planning.
Progent's remote technical support services represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve most network issues rapidly. This reduces direct expenses since service calls take up fewer billable consulting minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization benefits additionally in incidental costs by reducing or eliminating network outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused executives.
Progent's billing model for remote support is designed to get the most out of your IT service dollar. Progent charges per minute for phone assistance, so you are invoiced just for the support that you actually get. Unlike many online support organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and simple model for pricing eliminate scenarios where speedy. minor repairs manage to turn into major invoices. Progent's skill at dealing with problems efficiently results in your company spending less money.
Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned a set of optimized tools and field-proven processes that permit the maximum degree of effectiveness for online technical support and troubleshooting for small and midsize company information networks. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity enables the experts of Progent's online support team to access your network without compromising corporate security.
Progent's advanced service database application keeps detailed records for all support that Progent's clients have been provided. Progent's team engineers have access to the records of services provided to every Progent client by any consultant. This database of problems and solutions is structured as a conveniently retrievable support knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow priority response from vendors' internal support staff with the result that Progent's remote consulting experts are able to determine optimal solutions in the least time.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To access Progent's phone services in Addison Texas or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.
Phone-based Support Services Available from Progent
Progent's online consulting professionals have credentials in an extensive array of disciplines. This broad scope of capability enables Progent's consultants to manage practically any crisis likely to occur in a small or midsize company network. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.
To help clients with multi-OS environments, Progent also provides access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.
Phone-based technical services available from Progent to clients in Addison include:
Additional Support Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad spectrum of information technology including network architecture, messaging solutions, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and easy administration, and migration from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to resolving technical issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency online assistance for resolving anomalies within UNIX/Linux systems based on leading derivatives of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for network infrastructure engineers, and indicates a person's networking knowledge at the expert level. Cisco CCIEs can handle even the most complex problems encountered in network infrastructure planning, deployment, administration, security, and repair. CCIEs operate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying program patches. Cisco qualified CCIEs represent an excellent value since their depth of experience allows them to find solutions for even the most complex problems rapidly. In many cases, less seasoned engineers can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes.
Few support organizations make CCIEs accessible to support small and mid-size companies. Progent can provide quick telephone contact with a CCIE so your company can get timely support for severe network infrastructure problems that are crippling worker efficiency but are outside the experience of your ordinary IT maintenance resources. Progent's Cisco-qualified CCIE consultants can connect to your network via state-of-the-art remote support technology to perform fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs offer consulting for the entire range of Cisco's popular selection of networking appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized MS Windows Expertise
Progent's Microsoft-certified remote service professionals offer computer system problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can help your company with a wide range of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint 2016 migration expertise,
SharePoint 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide array of online desktop consulting and support services including Windows 7 migration support, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISSP and ISSAP network security consultants can provide a variety of security services that can enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist your business to clean up rapidly after a serious breach. Security services offered by Progent include: thorough network security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious attacks; installing firewalls; building secure architectures for remote and mobile communication; defending your messaging infrastructure from spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote consulting to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of seasoned online consulting professionals for special projects that small businesses frequently need. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Addison Texas Business Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk service offerings for small businesses with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small companies who lack the money or time to assemble and manage an in-house Call Center but who require quick access to an effective Help Desk with professional phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting support can aid you in building an efficient new Call Center or enhancing your existing one, evaluating or modifying Help Desk Call Center software to meet the special demands of your corporation, or providing temporary online personnel to supplement your in-house Call Center resources during high-demand scenarios like software migrations, major updates, or installing brand new business software.
Progent's Help Desk team of seasoned information technology experts offers your computer users in Addison Texas rapid assistance from a reliable technical support resource with substantial background providing telephone-based consulting and remote repair service for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center the reputation as a solid enabler of company performance, and Progent's policy is to fix and not just document network issues.
Applications Support: Training, Development, and Integration
Progent's Applications Consulting staff can supply remote and in-depth engineering support and education in specific business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft Office Word, and Excel. To learn more information concerning Progent's consulting, custom development, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Apple Mac experts can nurture the artistic facets of Mac environments by providing phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals offer expertise in a large selection of Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures like scanning or digitizing audio or video or integrating an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent can provide companies in Addison Texas remote network monitoring support powered by MS Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your IT maintenance is proactive and automated. By detecting emerging problems before they evolve into crashes, system monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a variety of operating systems.
To contact Progent about urgent online support with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services