For small companies located in Addison Texas, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISSP-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote support engineers offer excellent leverage because they have the real-world experience and the sophisticated tools to solve most information system issues quickly. Efficient support reduces immediate expenses since service calls accumulate fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your company saves additionally in indirect expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's billing model for online support is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you actually get. Unlike typical remote support firms, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from situations where fast repairs manage to end up as large invoices. Progent's penchant for disposing of technical issues efficiently translates into your business conserving cash.
Progent's Remote Service Tools
Over time, Progent has developed an arsenal of customized technologies and field-proven processes that permit the highest degree of efficiency for remote technical support and troubleshooting for small company IT systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology allows the consultants of Progent's Technical Response Center to communicate with your company's network remotely without compromising network security.
Progent's advanced customer support reporting application includes detailed records describing the support that Progent's clients have been provided. Progent's team service personnel have access to the records of services delivered to each Progent client by any consultant. This history of anomalies and fixes is structured as a readily accessible support database that permits Progent's online support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast response from vendors' internal support staff so Progent's remote service specialists are able to find the most efficient resolutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Addison Texas or to learn additional information about Progent's online support options, call Progent at
Phone-based Technical Services Offered Progent
Progent's phone-based technical service engineers have credentials in an extensive array of products and technologies. This breadth of IT skills enables Progent's consultants to resolve virtually any problem likely to crop up in a small or midsize company information system. Credentials awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support customers with mixed-operating system environments, Progent also offers the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical support services available from Progent to companies in Addison include:
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Progent also can deliver a wide array of remote PC desktop consulting and support services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the top professional services automation tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can support you in building an effective new Call Center or improving your established organization, identifying or enhancing Help Desk software to address the special needs of your corporation, or providing occasional online staff to supplement your existing Call Center resources to handle high-demand situations such as software transitions, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of seasoned network experts gives your computer users in Addison Texas instant contact with an effective technical support group with years of experience providing phone consulting and online troubleshooting for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a solid contributor to company productivity, and Progent's goal is to solve instead of merely report network issues.
Progent's Mac professionals can promote the creative aspect of Apple Mac systems by offering phone-based consulting services and training in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or configuring an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide businesses in Addison Texas remote network monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By detecting potential trouble spots before they cause network outages, automated monitoring can ward off stressful and costly network failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems that incorporate a mix of OS platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |