For small companies located in Addison Texas, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex infrastructure issues, as well as the services of CISSP-certified security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote support engineers offer excellent leverage because they have the real-world experience and the sophisticated tools to solve most information system issues quickly. Efficient support reduces immediate expenses since service calls accumulate fewer billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your company saves additionally in indirect expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's billing model for online support is designed to maximize the impact of your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed just for the services that you actually get. Unlike typical remote support firms, Progent requires no startup fee or minimum fees. Progent's one-minute granularity and clean policy for pricing save you from situations where fast repairs manage to end up as large invoices. Progent's penchant for disposing of technical issues efficiently translates into your business conserving cash.
Progent's Remote Service Tools
Over time, Progent has developed an arsenal of customized technologies and field-proven processes that permit the highest degree of efficiency for remote technical support and troubleshooting for small company IT systems. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology allows the consultants of Progent's Technical Response Center to communicate with your company's network remotely without compromising network security.
Progent's advanced customer support reporting application includes detailed records describing the support that Progent's clients have been provided. Progent's team service personnel have access to the records of services delivered to each Progent client by any consultant. This history of anomalies and fixes is structured as a readily accessible support database that permits Progent's online support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit fast response from vendors' internal support staff so Progent's remote service specialists are able to find the most efficient resolutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote services in Addison Texas or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's phone-based technical service engineers have credentials in an extensive array of products and technologies. This breadth of IT skills enables Progent's consultants to resolve virtually any problem likely to crop up in a small or midsize company information system. Credentials awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support customers with mixed-operating system environments, Progent also offers the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online technical support services available from Progent to companies in Addison include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a broad spectrum of information technology such as system infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy administration, and migration from older systems to the latest Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for troubleshooting problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Important Linux variants for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the premier recognition for networking consultants, and certifies a person's network technology knowledge at the expert level. Cisco CCIEs can handle even the most complex challenges associated with network design, integration, management, protection, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs are an excellent cost-effectiveness because their deep expertise allows them to solve the most difficult problems rapidly. In many instances, less experienced consultants can struggle for many hours or days with identical problems that a Cisco CCIE can fix in a few minutes.
Few support firms make Cisco CCIEs available to help small and medium sized companies. Progent can provide fast phone contact with a Cisco CCIE so your company can get immediate help for serious network infrastructure problems that are hurting business productivity but are beyond the experience of your ordinary IT support resources. Progent's Cisco-qualified CCIE support experts can interface to your environment using state-of-the-art remote support tools in order to provide quick, safe, and economical diagnosis and repair.
Progent's CCIEs can provide consulting for the complete line of Cisco's popular family of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN technology.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service engineers can provide computer system problem solving and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a broad range of platform support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 design and integration, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide array of remote PC desktop consulting and support services including Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier System Security Professionals
Progent's qualified CISSP and ISSAP security engineers offer a variety of security solutions to enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to clean up quickly after a serious penetration. Security support services offered by Progent include: in depth security audits using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; installing firewalls; designing secure techniques for remote and mobile access; protecting your email system against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting services to help organizations of all sizes integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services that include Microsoft 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for contract IT projects that small businesses often request. Progent's charges for ongoing consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important areas of information technology enables clients to execute major projects economically and on time. Progent's special remote consulting services include:
How Your Addison Texas Company Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk programs for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are intended for smaller businesses who lack the budget to assemble and manage an in-house Call Center but who require quick access to a reliable Help Desk Call Center with professional phone support plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progent's shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the top professional services automation tool for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting expertise can support you in building an effective new Call Center or improving your established organization, identifying or enhancing Help Desk software to address the special needs of your corporation, or providing occasional online staff to supplement your existing Call Center resources to handle high-demand situations such as software transitions, major upgrades, or installing new business software.
Progent's Help Desk Call Center team of seasoned network experts gives your computer users in Addison Texas instant contact with an effective technical support group with years of experience providing phone consulting and online troubleshooting for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a solid contributor to company productivity, and Progent's goal is to solve instead of merely report network issues.
Business Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts staff provides phone-based and in-depth consulting expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for familiar Microsoft applications such as CRM, Project, MS Word, and MS Office Excel. To find out more information about Progent's consulting, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac professionals can promote the creative aspect of Apple Mac systems by offering phone-based consulting services and training in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or configuring an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide businesses in Addison Texas remote network monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By detecting potential trouble spots before they cause network outages, automated monitoring can ward off stressful and costly network failures. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or systems that incorporate a mix of OS platforms.
To contact Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services