For small and midsize companies located in Addison Texas, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent offers the expertise of CCIE-qualified network specialists for complex connectivity problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security architecture and disaster recovery planning.
Progent's remote support engineers offer exceptional value because they have the real-world background and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support lowers direct costs because service calls require a smaller number of billable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in incidental costs by reducing or eliminating system outages and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe exclusively for the services that you receive. In contrast to many online service firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing avoid situations where speedy. minor repairs somehow turn into big invoices. Progent's skill at handling problems efficiently results in your business conserving cash.
Progent's Online Support Technologies
Through years of experience, Progent has developed a set of customized technologies and field-tested processes which ensure the highest degree of efficiency for remote technical support and repair for small company computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity enables the engineers of Progent's remote service group to access your company's network without violating system security.
Progent's powerful customer support database application maintains thorough histories describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of support delivered to every Progent customer by any Progent consultant. This archive of problems and repairs is structured as an easily retrievable support knowledge base that enables Progent's online technical professionals to share their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with major technology companies including Cisco and Microsoft permit access to other vast support databases and allow priority response from manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions quickly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Addison Texas or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's online support engineers offer credentials in an extensive set of disciplines. This broad range of capability enables Progent's consultants to handle virtually any crisis that may take place in a small business information system. Credentials earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To help companies with multi-OS networks, Progent also provides the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Phone-based technical support services available from Progent to clients in Addison include:
Additional Support Programs Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a wide array of computer technology such as network architecture, email solutions, network and process security, UNIX and Windows integration, virtual server products for server hardware economization and simplified administration, and transitioning from older applications to the latest Windows or Linux solutions. Progent's group-based approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help for analyzing problems within UNIX/Linux systems powered by popular variants of UNIX including:
Major Linux platforms for which Progent offers expertise include:
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and validates a person's network technology knowledge at the master level. CCIEs can handle even the most complex challenges occurring in network infrastructure design, installation, management, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with IOS Software network administration tools and coming up with workarounds or locating software patches. CCIEs provide excellent cost-effectiveness because their broad experience permits them to solve the most difficult problems rapidly. In many cases, less experienced engineers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few service organizations make CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can get timely support for complex network problems that are hurting worker efficiency but are not within the scope of your local computer service group or consultant. Progent's Cisco-qualified CCIE consultants can tie into your computer system by means of sophisticated on-line support tools in order to perform fast, safe, and economical analysis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading family of networking appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN solutions.
Certified Windows Expertise
Progent's Microsoft-certified online service professionals can provide network troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your company the expertise of support professionals who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of remote PC desktop support services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating workstation deployment.
CISM and CISSP Certified Network Security Consultants
Progent's accredited CISSP and ISSAP security consultants can provide a variety of security solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Mac or Windows environment against attacks or help your company to recuperate quickly following a damaging breach. Security services offered by Progent cover thorough network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent can provide the services of world-class remote consulting experts for contract projects that small companies frequently need. Billing charges for longer-term consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based online consulting services include:
How Your Addison Texas Company Can Contact Progent's Online Support Professionals
Call Center Services
Progent's Help Desk service options for small and midsize businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk services are designed for smaller companies who don't have the resources to create an in-house Help Desk Call Center but who require quick communication with an effective Call Center with professional telephone support plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can assist you in building an efficient new Call Center or improving your established organization, selecting or enhancing Call Center software products to address the particular requirements of your business, or providing temporary online staff to work with your internal Help Desk Call Center resources during unusually busy events such as software migrations, mass upgrades, or installing new applications.
Progent's Call Center staff of seasoned network consultants offers your computer users in Addison Texas immediate contact with a dependable technical support group with extensive experience delivering telephone-based support and online troubleshooting for networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center the reputation as a major enabler of company efficiency, and Progent's goal is to fix and not merely annotate network problems.
Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group provides phone-based professional engineering support and education in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft business applications including CRM, MS Project, Word, and Microsoft Office Excel. For more information on Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the artistic aspect of Apple Mac systems by providing remote consulting support and education in imaging, audio, and motion video. Progent's support professionals offer help in a range of Apple Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common projects such as capturing or digitizing audio or video or building an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers companies in Addison Texas online computer system monitoring services centered around MS Operations Manager network monitoring and reporting, enhanced by Progent for your business so that your network maintenance is proactive and automated. By exposing possible trouble spots before they grow into downtime, proactive monitoring can ward off stressful and expensive service crises. Progent can also deploy system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems based on a variety of operating systems.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services