UNIX, Linux, Sun Solaris, Mac OS X Technical Support

For small and midsize businesses located in Addison Texas, Progent provides help for networks powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure issues, plus the services of CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.

Progent's online support services offer exceptional leverage because they have the practical experience and the advanced tools to solve the majority of information system problems quickly. This reduces immediate costs since solutions accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your site. Your company saves additionally with indirect costs by reducing or avoiding network downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused management.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe only for the support that you actually get. Unlike many online service firms, Progent requires no startup charge or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from scenarios where speedy. minor repairs manage to end up as big tabs. Progent's skill at disposing of problems efficiently results in your business conserving cash.

Progent's Remote Support Tools
Over time, Progent has refined a set of optimized technologies and proven methodologies which ensure the highest degree of effectiveness for remote technical support and repair for small company IT networks. Progent provides protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to interface to your company's computer system without violating network security.

Progent's sophisticated technical support database application keeps thorough histories for all service that Progent's customers have received. Progent's team consultants have the benefit of the details of support provided to each client by every Progent consultant. This history of anomalies and solutions is structured as a readily searchable support database that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working associations with key industry leaders such as Cisco and Microsoft permit access to additional vast technical knowledge bases and allow quick access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to determine the best solutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone support in Addison Texas or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.

Phone-based Technical Services Offered Progent
Progent's phone-based technical service experts offer certified skills in an extensive set of products and technologies. This broad scope of technical skills enables Progent's consultants to tackle almost any emergency that may crop up in a small business network. Certificates held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To support businesses with mixed-OS networks, Progent also provides the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Phone-based support services Offered by Progent to customers in Addison include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a broad range of information technology such as network architecture, email solutions, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and easy management, and migration from legacy applications to current Windows or Linux environments. Progent's group-oriented approach to solving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.

  Progent's UNIX/Linux support engineers can offer urgent remote assistance for analyzing problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux versions for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and indicates an individual's network technology skills at the master level. CCIEs can deal with the most complex challenges occurring in network infrastructure planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of expertise permits them to fix the most difficult problems quickly. In many instances, less seasoned engineers can struggle for many hours or days with identical problems that a CCIE can resolve in a few minutes. Few consulting firms make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone access to a Cisco authorized CCIE so your company can receive urgent help for severe network infrastructure issues that are impacting business productivity but are not within the experience of your regular IT service personnel. Progent's Cisco CCIE consultants can communicate with your computer system by means of sophisticated remote troubleshooting technology to provide efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading family of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network technology.

• Authorized MS Windows Experts
  Progent's Microsoft-certified remote support engineers can deliver network troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can help your company with a broad range of technology support such as Microsoft Windows Server 2022 planning and integration support, Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration support, SharePoint 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server planning, Small Business Server consulting, and Windows Essentials migration and cloud integration.

  Progent also offers a broad range of online desktop support and troubleshooting services including Windows 11 migration and planning and implementing Microsoft 365 cloud solutions for Windows workstations.

• CISSP, ISSAP, and CISM Certified System Security Consultants
  Progent's certified CISSP and ISSAP network security engineers can provide a range of security solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against assaults or assist your company to recover quickly after a damaging penetration. Security consulting services available from Progent include: in depth network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm attacks; integrating firewalls; designing secure techniques for off-site and mobile access; defending your messaging system from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide expert remote consulting support to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid network models that combine physical resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

• Help Desk Call Center Services
  Progent's Help Desk Call Center programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are designed for small companies who lack the budget to build and maintain an internal Help Desk Call Center but who want fast communication with an efficient Help Desk Call Center with professional telephone assistance plus the available expertise to escalate complex tasks to high-level engineers.

  Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Call Center or revamping your existing organization, identifying or enhancing Help Desk Call Center software products to meet the special needs of your business, or providing occasional phone support staff to supplement your existing Help Desk Call Center team during high-demand situations such as software migrations, mass upgrades, or installing new applications.

  Progent's Call Center staff of veteran network professionals gives your clients in Addison Texas rapid access to a dependable network service group with extensive background offering phone consulting and remote repair service for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a major driver of company success, and Progent's target is to fix instead of simply track IT issues.

• Applications Support: Training, Customization, and Troubleshooting
  Progent's Applications Experts Team provides online professional consulting support and training in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and Microsoft Excel. To learn more information about Progent's consulting, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Mac professionals can support the artistic components of Mac systems by providing phone-based help support and training in graphics, audio, and motion video. Progent's consultants can provide expertise in a variety of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production facility.

  Remote Network Monitoring Services
  Progent offers companies in Addison Texas online computer system monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your business so your network maintenance is proactive and automated. By anticipating emerging problems before they result in crashes, system monitoring can head off disruptive and expensive network breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate a combination of operating systems.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.