For small and midsize companies located in Addison Texas, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a combination of UNIX and Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging connectivity problems, as well as the services of CISSP-accredited security consultants to help with high-level security design and business continuity planning.
Progent's remote technical support services represent excellent leverage due to the fact that they have the real-world experience and the sophisticated tools to solve the majority of information system problems rapidly. Efficient support reduces immediate costs since service calls require fewer chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your organization saves additionally in incidental costs by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives.
Progent's pricing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike many remote service firms, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and simple model for billing prevent situations where speedy. minor fixes manage to end up as big invoices. Progent's penchant for disposing of problems efficiently translates into your company saving money.
Progent's Remote Technical Support Technologies
Over time, Progent has refined a set of optimized tools and field-proven methodologies which allow the maximum degree of efficiency for online help and troubleshooting for small company IT systems. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to link to your computer system without violating corporate security.
Progent's advanced customer support database application maintains thorough documentation for the service that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of all help delivered to each client by any consultant. This archive of trouble tickets and solutions is structured as an easily exploitable support knowledge base that allows Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft make available additional extensive support databases and allow fast access to vendors' internal engineering staff with the result that Progent's online service specialists can arrive at optimal resolutions quickly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote support in Addison Texas or to find out more about Progent's phone support programs, contact Progent at
Phone-based Network Support Services Provided by Progent
Progent's phone-based consulting engineers have advanced credentials in an extensive set of products and technologies. This broad scope of IT skills permits Progent's engineers to tackle virtually any emergency likely to crop up in a small company information system. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.
To support businesses with multi-platform networks, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online technical support services available from Progent to companies in Addison include:
Progent's UNIX and Linux support engineers can offer emergency phone-based help for analyzing anomalies within UNIX/Linux systems based on popular derivatives of UNIX including:
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and indicates a person's technical skills at the expert level. Cisco qualified CCIEs know how to handle the most difficult challenges associated with network design, integration, administration, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal engineers in analyzing problems with IOS network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional value since their deep expertise enables them to solve even the most complex problems quickly. In many cases, less experienced consultants can struggle for hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few consulting providers make CCIEs available to assist small and medium sized businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can receive urgent assistance for severe network problems that are crippling business productivity but are outside the experience of your local IT support group or consultant. Progent's CCIE consultants can communicate with your environment by means of the latest on-line support tools in order to perform quick, secure, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN solutions.
Progent's Microsoft-certified remote support professionals can deliver computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can assist your company with a broad variety of platform support services including Microsoft Windows Server 2022 solution design and migration consulting,
Microsoft Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration and hybrid cloud consulting,
Windows Server 2012 R2 migration expertise,
Windows Server 2008 migration (help, assistance,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint 2019 design and configuration, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full range of online desktop support services including Microsoft Windows 11 migration and designing and deploying Microsoft 365 cloud environments for Windows desktops.
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of security services that can strengthen the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help your company to recuperate quickly after a serious breach. Security consulting services offered by Progent include: in depth security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid recuperation from virus and worm assaults; configuring firewalls; building secure mechanisms for remote and mobile connectivity; guarding your email system against spam and DHA attacks; and offering 24x7 network monitoring.
Progent's shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in establishing an efficient new Call Center or improving your existing one, selecting or enhancing Help Desk software to handle the unique needs of your business, or providing occasional online staff to work with your in-house Help Desk Call Center resources to handle high-demand situations such as software migrations, major updates, or installing new business software.
Progent's Call Center team of seasoned information technology consultants gives your clients in Addison Texas rapid communication with a dependable network service group with substantial experience offering phone consulting and remote diagnostics for computer environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center the reputation as a major enabler of business productivity, and Progent's aim is to solve instead of merely report technical problems.
Progent's Apple Mac consultants can support the creative aspect of Mac systems by offering phone-based help services and training in graphics, audio, and video. Progent's consultants offer assistance in a large selection of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures like capturing or digitizing audio/video or configuring an audio/video post production lab.
Online Network and Server Monitoring Support
Progent can provide businesses in Addison Texas online computer system monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so your IT maintenance is proactive and automated. By uncovering potential trouble spots before they grow into downtime, remote monitoring can ward off disruptive and expensive information system breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or environments powered by a mix of OS platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
| City | Address | Phone | Link |
| Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
| Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
| Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
| Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
| Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
| Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
| Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
| Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
| Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |