UNIX, Linux, Sun Solaris, Mac OS X Support Services

For small and midsize businesses in Addison Texas, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows technology. Progent has provided online support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISSP-certified security consultants to handle high-level security architecture and business continuity planning.

Progent's online technical support services offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated technology to resolve most network problems quickly. This lowers immediate costs since service calls accumulate fewer chargeable minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization saves additionally in incidental expenses by minimizing or eliminating system downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.

Progent's billing model for online support is structured to maximize the impact of your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to typical remote service firms, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing prevent scenarios where quick fixes manage to end up as substantial tabs. Progent's penchant for solving technical issues efficiently results in your business saving money.

Progent's Online Support Technologies
Over time, Progent has developed an array of optimized tools and field-proven methodologies that allow the maximum level of effectiveness for online help and repair for small and midsize company IT networks. Progent provides safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the staff of Progent's remote service group to connect to your computer system without violating network security.

Progent's sophisticated technical support database application stores thorough histories describing all service that Progent's clients have received. Progent's team consultants have the benefit of the specifics of all help provided to every customer by any Progent engineer. This archive of anomalies and repairs is organized as a readily accessible internal knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the quality of Progent's support services improves over time. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft make available other massive technical support knowledge bases and allow priority access to vendors' in-house support staff so Progent's online consulting specialists are able to come up with the best solutions promptly.

Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's remote services in Addison Texas or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.

Phone-based Technical Services Available from Progent
Progent's remote technical support experts possess credentials in an extensive set of technologies. This breadth of IT skills permits Progent's engineers to resolve practically any emergency that may occur in a small company information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.

To help customers with mixed-OS networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online support available from Progent to companies in Addison include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide array of information technology including network architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified management, and migration from legacy systems to the latest MS Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts service costs.

  Progent's UNIX/Linux support engineers can offer emergency remote assistance for resolving problems affecting UNIX/Linux systems powered by popular variants of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux versions for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and indicates a person's network technology skills at the master level. CCIEs know how to deal with the most difficult problems encountered in network infrastructure planning, installation, maintenance, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or locating program updates. CCIEs are an excellent cost-effectiveness since their deep experience enables them to find solutions for the most complex problems rapidly. In typical instances, less experienced engineers can wrestle for many hours or days with the same tasks that a CCIE can resolve in minutes. Few support firms make Cisco CCIEs available to assist small and mid-size companies. Progent offers fast phone contact with a Cisco CCIE so your company can get urgent support for complex network issues that are lowering business efficiency but are beyond the comfort zone of your ordinary network service providers. Progent's CCIE engineers can interface to your computer system via sophisticated remote support tools in order to perform quick, safe, and economical diagnosis and remediation. Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading selection of networking products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.

• Authorized Microsoft Windows Support
  Progent's Microsoft-expert online support experts can provide computer problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can help you with a broad variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration support, SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a wide array of online desktop support and troubleshooting services including Windows 7 integration, moving to 64-bit workstation software, integrating Office 2010, and streamlining desktop configuration.

• CISSP and ISSAP Premier Network Security Consultants
  Progent's accredited CISM and CISSP network security engineers can provide a range of system protection solutions that can improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your business to clean up rapidly following a damaging breach. Security consulting services available from Progent cover in depth security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; quick recuperation from malicious attacks; configuring firewalls; designing safe techniques for off-site and mobile connectivity; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online support to help companies of all sizes integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.

• Help Desk Services
  Progent's Call Center support alternatives for small and midsize companies with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Call Center support services are ideal for small companies who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want fast access to a reliable Help Desk Call Center with proficient telephone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.

  Progent’s Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent’s shared Help Desk service is an advanced support solution based on the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

  Progent's Call Center consulting expertise can assist you in building an effective new Help Desk or enhancing your existing organization, identifying or enhancing Help Desk Call Center software products to handle the special demands of your corporation, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center group during demanding scenarios such as software migrations, mass updates, or rolling out new business software.

  Progent's Call Center staff of veteran information technology experts offers your customers in Addison Texas immediate assistance from a dependable network service resource with substantial experience offering phone help and remote repair service for networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center the reputation as a key driver of company performance, and Progent's target is to resolve rather than merely record IT problems.

• Business Applications Services: Education, Development, and Troubleshooting
  Progent's Applications Consulting Group provides online advanced consulting expertise and education in key business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Word, and MS Excel. For more information on Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

  Progent's Apple Mac consultants can promote the artistic facets of Mac systems by delivering phone-based consulting support and training in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures such as scanning or digitizing audio or video or integrating an audio/video post production facility.

  Online Network Monitoring Support
  Progent offers companies in Addison Texas online network monitoring support centered around Microsoft Operations Manager network monitoring and reporting, adapted by Progent for your environment so your network support is proactive rather than reactive. By uncovering possible trouble spots before they evolve into downtime, proactive monitoring can minimize disruptive and expensive service crises. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate a combination of OS platforms.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.