For small businesses in Addison or anywhere in Texas, Progent offers support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISSP-certified security engineers to handle high-level security design and business continuity preparedness.
Progent's remote technical support services offer exceptional leverage due to the fact that they have the practical background and the advanced tools to resolve the majority of information system issues rapidly. This lowers immediate costs since solutions require a smaller number of chargeable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits even more with indirect expenses by reducing or avoiding system outages and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's pricing model for remote support is designed to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the support that you receive. Unlike typical online service organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid scenarios where fast repairs somehow turn into big tabs. Progent's penchant for handling technical issues quickly results in your company conserving money.
Progent's Remote Service Technologies
Over the years, Progent has fine tuned a set of customized technologies and field-proven methodologies that permit the highest level of effectiveness for online engineering help and repair for small and midsize business IT systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the consultants of Progent's online support team to link to your network remotely without breaching network security.
Progent's highly evolved customer support database system includes thorough histories for all support that Progent's clients have received. Progent's team engineers have access to the records of assistance delivered to every Progent client by every Progent engineer. This archive of anomalies and responses is organized as a conveniently accessible internal knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft permit access to other extensive support databases and allow quick response from manufacturers' in-house product engineers with the result that Progent's remote service experts can find the best resolutions quickly.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Addison or anywhere in Texas or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's online technical service experts possess advanced credentials in a comprehensive set of disciplines. This broad scope of IT skills permits Progent's consultants to handle practically any emergency that may take place in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To provide assistance to customers with multi-operating system environments, Progent also provides the services of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services provided by Progent to clients in Addison and throughout the state of Texas include:
Additional Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad spectrum of computer technology such as network architecture, email solutions, system and process security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and transitioning from older applications to current MS Windows or Linux-based environments. Progent's team-based approach to resolving technical issues enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent online help for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:
Major Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and indicates a person's networking skills at the expert level. CCIEs know how to resolve the most difficult issues occurring in network design, installation, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with IOS Software network management tools and developing alternate approaches or locating software updates. Cisco CCIEs provide excellent cost-effectiveness since their broad experience enables them to fix the most complex problems rapidly. In many cases, less seasoned service providers can struggle for many hours or even days with identical tasks that a CCIE can resolve in minutes.
Few consulting firms make Cisco CCIEs available to assist small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can get timely help for complex network problems that are impacting worker efficiency but are not within the comfort zone of your ordinary IT support group or consultant. Progent's CCIE engineers can tie into your network via advanced on-line support tools to perform fast, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular family of connectivity devices such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.
Authorized MS Windows Expertise
Progent's Microsoft-expert online support engineers can deliver network problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration support,
SharePoint Server 2019 design and deployment,
Skype for Business Server migration support, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of remote PC desktop support such as Windows 7 migration support, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Premier Network Security Consultants
Progent's qualified CISM and CISSP network security consultants can provide a range of system protection solutions to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to recover rapidly after a serious penetration. Security support services available from Progent cover thorough security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recovery from virus and worm assaults; configuring firewalls; designing secure techniques for remote and mobile connectivity; securing your messaging infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine local resources as well as cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small companies frequently need. Billing rates for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Addison Company Can Contact Progent's Online Support Experts
Call Center Expertise
Progent's Help Desk Call Center service options for small companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are designed for small organizations who don't have the resources to support an internal Call Center but who need quick response from an efficient Call Center with professional phone assistance as well as the in-depth expertise to escalate complex tasks to high-level engineers.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top PSA platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk or enhancing your established organization, evaluating or customizing Help Desk software products to handle the special requirements of your company, or adding occasional online personnel to supplement your in-house Help Desk Call Center resources to deal with unusually busy events such as software transitions, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of veteran information technology experts gives your computer users in Addison or anywhere in the state of Texas instant communication with an efficient support group with years of background offering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk recognition as a crucial driver of business productivity, and Progent's aim is to solve rather than merely record IT issues.
Business Applications Support: Education, Programming, and Troubleshooting
Progent's Applications Consulting Team provides remote professional engineering expertise and education in key application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft business applications including CRM, Project, Word, and MS Office Excel. To find out more information on Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Mac experts can promote the creative facets of Mac environments by providing remote help services and training in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as scanning or digitizing audio or video or establishing an audio/video post production studio.
Remote Network Monitoring Services
Progent can provide businesses in Addison, or anywhere in the state of Texas, online computer system monitoring support powered by MS System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your environment so that your network maintenance is proactive and automated. By uncovering potential problems before they expand into downtime, automated monitoring can avoid disruptive and costly network crises. Progent can also assist with system monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments powered by a combination of OS platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services