For small companies located in Addison Texas, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has provided remote support to companies in every state in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the assistance of CISSP and CISM-accredited security consultants to help with high-level security design and disaster recovery planning.
Progent's remote technical support services represent exceptional value because they have the real-world experience and the advanced technology to resolve the majority of network problems rapidly. This reduces direct costs since solutions require a smaller number of chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally with indirect expenses by minimizing or eliminating network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for remote help is designed to maximize the impact of your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the support that you receive. In contrast to typical remote support companies, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from situations where quick solutions somehow end up as large invoices. Progent's skill at dealing with technical issues efficiently translates into your business spending less money.
Progent's Online Service Tools
Through years of experience, Progent has refined a collection of customized tools and proven processes which promote the highest degree of efficiency for online help and troubleshooting for small company computer systems. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology allows the consultants of Progent's online support team to connect to your company's network remotely without compromising system security.
Progent's proprietary service database system stores detailed records of all support that Progent's customers have been provided. Progent's authorized engineers have access to the records of all help provided to every Progent customer by any Progent engineer. This archive of problems and resolutions is organized as an easily retrievable proprietary knowledge base that permits Progent's online technical professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and working relationships with important technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and allow fast response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts are able to find optimal resolutions promptly.
Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Addison Texas or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.
Online Support Services Available from Progent
Progent's online technical support engineers offer certified skills in a comprehensive array of disciplines. This broad range of capability allows Progent's engineers to address virtually any problem that may take place in a small or midsize company network. Certificates held by Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.
To support companies with mixed-OS networks, Progent also offers the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical support services Offered by Progent to small businesses in Addison include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide range of computer technology including network architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified administration, and transitioning from older applications to current MS Windows or Linux-based environments. Progent's group-based methodology for solving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based help for analyzing anomalies affecting UNIX/Linux systems powered by leading variants of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Slackware Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and validates a consultant's technical skills at the expert level. Cisco CCIEs can deal with even the most intractable problems encountered in network design, deployment, management, protection, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and developing workarounds or locating software patches. CCIEs offer exceptional cost-effectiveness since their deep experience permits them to resolve the most complex problems rapidly. In common instances, less experienced service providers can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes.
Few consulting organizations make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide quick phone access to a Cisco CCIE so you can get urgent help for severe network infrastructure problems that are lowering worker efficiency but are beyond the experience of your ordinary IT maintenance resources. Progent's Cisco CCIE engineers can communicate with your environment via advanced on-line support technology in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's CCIEs offer consulting for the complete line of Cisco's popular family of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-premier remote service professionals can deliver computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can help your company with a wide variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint 2019 planning and deployment,
Skype for Business Server migration consulting, Lync Server management and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a broad array of remote PC desktop services such as Microsoft Windows 7 integration, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Premier System Security Specialists
Progent's certified CISM and CISSP network security consultants can provide a range of system protection solutions to improve the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to recover quickly following a damaging breach. Security services available from Progent cover comprehensive network security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Nikto; quick recuperation from malicious assaults; configuring firewalls; designing secure architectures for remote and mobile connectivity; guarding your email infrastructure against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help organizations of any size connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine on-premises resources along with public clouds. To help you to integrate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the skills of world-class remote consulting professionals for special IT projects that small businesses often need. Billing rates for longer-term consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Addison Texas Company Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Call Center programs for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk services are well suited for smaller businesses who don't have the budget to build and maintain an in-house Call Center but who need fast response from a reliable Help Desk with professional telephone assistance plus the available expertise to escalate complex problems to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Help Desk Call Center or revamping your current organization, evaluating or enhancing Call Center application software to address the particular requirements of your business, or adding temporary phone support personnel to reinforce your in-house Help Desk resources to handle demanding situations like software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk team of veteran information technology experts offers your computer users in Addison Texas instant contact with a dependable network service group with years of experience offering telephone-based consulting and remote repair service for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk perception as a solid contributor to company efficiency, and Progent's goal is to solve instead of simply document technical problems.
Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts staff can supply online advanced engineering support and education in key business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Word, and Microsoft Office Excel. To find out more information about Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac experts can support the creative elements of Apple Mac environments by delivering phone-based help support and education in imaging, sound, and motion video. Progent's support professionals can provide help in a variety of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio/video or setting up an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide businesses in Addison Texas remote network and server monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By spotting possible issues before they expand into crashes, system monitoring can avoid stressful and expensive information system crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks that support a mix of platforms.
To get in touch with Progent about emergency online expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||11325 Pegasus Street, Suite S-201
Dallas, TX 75238
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services