For small businesses in Addison Texas, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the services of CISA and CISSP-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced tools to solve most information system problems rapidly. Efficient support lowers immediate costs because service calls take up a smaller number of billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally in incidental costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's billing model for remote help is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. Unlike many online support companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for billing prevent situations where speedy. minor repairs somehow turn into large tabs. Progent's penchant for handling technical issues efficiently translates into your business saving money.
Progent's Remote Support Tools
Over the years, Progent has fine tuned a collection of customized technologies and field-proven methodologies which promote the highest degree of efficiency for online engineering help and repair for small and midsize company information systems. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's remote service group to communicate with your company's environment remotely without breaching corporate security.
Progent's advanced customer support database application stores thorough documentation describing all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of services provided to each customer by every consultant. This archive of issues and repairs is stored as an easily exploitable proprietary database that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's online service specialists are able to find the most efficient resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Addison Texas or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based network support professionals have certified skills in a comprehensive set of products and technologies. This broad scope of technical skills permits Progent's engineers to tackle almost any crisis that may crop up in a small business information system. Certifications earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to clients with multi-OS networks, Progent also offers the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online services provided by Progent to companies in Addison include:
Special Consulting Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services cover a wide array of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and migration from older applications to the latest Windows or Linux-based solutions. Progent's group-oriented methodology for resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based help for diagnosing anomalies within UNIX/Linux systems based on popular versions of UNIX such as:
Major Linux versions for which Progent can provide expertise include:
- Debian GNU/Linux
Contact a Cisco CCIE for High-level Network Troubleshooting
The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and indicates an individual's technical knowledge at the master level. CCIEs know how to resolve the most difficult issues encountered in network design, installation, management, protection, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in isolating problems with IOS network management tools and coming up with alternate approaches or identifying software updates. CCIEs provide excellent value since their depth of experience permits them to find solutions for even the most difficult problems quickly. In typical instances, less seasoned engineers can struggle for hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting providers make CCIEs available to help small and medium sized companies. Progent can provide quick telephone access to a CCIE so your company can receive urgent support for complex network infrastructure problems that are lowering business productivity but are outside the scope of your ordinary computer maintenance group or consultant. Progent's Cisco CCIE engineers can interface to your network via sophisticated remote support tools to perform efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's market leading selection of networking devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as VPN products.
Authorized Windows Experts
Progent's Microsoft-premier online support engineers can provide computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of support engineers who can assist you with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint Server 2019 planning and configuration, Microsoft Teams expertise, Skype for Business Server migration support, Lync Server management and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also offers a full array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Premier System Security Consultants
Progent's accredited CISSP and ISSAP network security engineers offer a range of security services to improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your business to clean up rapidly after a damaging penetration. Security solutions offered by Progent include: thorough security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after virus and worm assaults; configuring firewalls; building secure techniques for remote and mobile access; protecting your email infrastructure against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote support to help organizations of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting experts for special IT projects that small businesses often request. Billing charges for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Addison Texas Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk Call Center support programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk services are designed for smaller companies who don't have the money or time to support an internal Help Desk but who want fast communication with an efficient Call Center with proficient telephone support as well as the available expertise to escalate the most challenging problems to advanced consultants.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk or enhancing your established one, selecting or modifying Call Center software to meet the particular requirements of your corporation, or adding occasional online staff to supplement your internal Call Center resources to deal with high-demand events like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your clients in Addison Texas instant access to a large technical support group with extensive experience providing phone help and remote troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a solid driver of business efficiency, and Progent's target is to solve rather than merely report network issues.
Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Group can supply remote advanced consulting support and training in specific application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Excel. To find out more on Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac consultants can promote the imaginative aspect of Apple Mac computing by delivering remote help services and training in imaging, sound, and motion video. Progent's consultants offer help in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific jobs like scanning or digitizing audio or video or integrating an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Addison Texas online network monitoring support powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your computer support is proactive rather than reactive. By spotting emerging problems before they evolve into downtime, automated monitoring can avoid inconvenient and costly network breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that support a mix of OS platforms.
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services