For small businesses in Addison Texas, Progent provides technical support for computer systems powered by UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for complex connectivity issues, as well as the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers represent excellent leverage because they are equipped with the real-world experience and the advanced technology to resolve the majority of information system issues quickly. This lowers immediate costs because service calls accumulate fewer billable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization saves additionally with incidental expenses by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled clients, idle employees, and de-focused executives.
Progent's billing policy for online support is designed to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike typical remote service companies, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate situations where fast solutions manage to turn into big invoices. Progent's penchant for handling technical issues quickly results in your company spending less cash.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned a set of optimized tools and field-tested processes that permit the maximum level of efficiency for remote help and troubleshooting for small company computer networks. Progent offers protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's remote service group to communicate with your computer system without breaching corporate security.
Progent's proprietary customer support reporting system stores thorough documentation for all service that Progent's clients have received. Progent's team service personnel have access to the history of services delivered to every client by every Progent engineer. This history of anomalies and solutions is organized as a quickly accessible proprietary knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft permit access to additional vast technical databases and permit fast response from manufacturers' internal engineering staff with the result that Progent's online service experts can come up with the most efficient solutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Addison Texas or to find out additional information about Progent's online support options, call Progent at
Remote Support Services Offered Progent
Progent's online technical service experts have certified skills in an extensive set of products and technologies. This broad scope of capability allows Progent's consultants to resolve almost any emergency likely to occur in a small business network. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, Voice Professional, CCDA and CCDP.
To help clients with mixed-platform environments, Progent also offers access to engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services provided by Progent to clients in Addison include:
Progent's UNIX/Linux support engineers can provide urgent phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX including:
Progent also can deliver a wide range of remote PC desktop support such as Windows 11 integration and designing and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading PSA platform for handling service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Call Center consulting expertise can guide you in building an efficient new Call Center or enhancing your current one, evaluating or modifying Help Desk Call Center software to handle the special demands of your company, or adding occasional phone support personnel to supplement your existing Help Desk team to deal with high-demand scenarios such as software migrations, major updates, or installing new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your customers in Addison Texas instant communication with a large technical support group with extensive experience offering phone support and online diagnostics for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center the reputation as a significant enabler of business efficiency, and Progent's target is to resolve and not simply report technical problems.
Progent's Apple Mac consultants can promote the imaginative components of Macintosh environments by offering phone-based consulting services and education in graphics, audio, and video. Progent's consultants offer help in a range of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures such as scanning or digitizing audio/video or putting together an audio/video post production lab.
Remote Network Monitoring Services
Progent offers businesses in Addison Texas online computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your environment so your IT support is proactive rather than reactive. By anticipating possible problems before they evolve into network outages, automated monitoring can minimize stressful and expensive network failures. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems based on a variety of platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |