For small and midsize businesses located in Addison Texas, Progent offers support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle high-level security design and disaster recovery preparedness.
Progent's remote support services offer exceptional leverage due to the fact that they have the practical experience and the advanced tools to solve the majority of information system issues quickly. This reduces direct costs since service calls accumulate a smaller number of billable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your organization saves even more in incidental expenses by minimizing or eliminating network outages and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives.
Progent's pricing model for online support is designed to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to typical online service companies, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and simple policy for billing prevent situations where fast solutions manage to turn into big bills. Progent's skill at solving technical issues quickly results in your business spending less money.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned a collection of optimized technologies and field-proven methodologies that permit the highest degree of effectiveness for remote help and repair for small and midsize company information networks. Progent provides safe VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to interface to your company's computer system without breaching corporate security.
Progent's highly evolved technical support reporting application maintains comprehensive documentation for all service that Progent's customers have received. Progent's authorized consultants have the benefit of the history of support rendered to every Progent customer by every Progent consultant. This history of problems and responses is organized as a conveniently accessible support database that enables Progent's online support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft permit access to additional extensive support databases and allow priority access to manufacturers' internal support staff so Progent's remote consulting experts are able to determine optimal resolutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone support in Addison Texas or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's online consulting professionals possess certified skills in an extensive array of disciplines. This broad scope of IT skills allows Progent's consultants to manage almost any problem that may occur in a small company information system. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with mixed-OS networks, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.
Remote support available from Progent to customers in Addison include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide spectrum of computer technology including network infrastructure, messaging systems, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and simplified administration, and transitioning from older applications to the latest Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for resolving problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Important Linux versions for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and indicates a consultant's networking skills at the expert level. CCIEs can handle the most difficult problems encountered in network infrastructure design, deployment, administration, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness because their depth of expertise enables them to solve even the most complex problems quickly. In typical cases, less experienced engineers can struggle for hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes.
Few consulting providers make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide fast telephone access to a Cisco CCIE so you can receive urgent assistance for complex network infrastructure issues that are hurting business efficiency but are not within the experience of your regular computer support providers. Progent's Cisco-qualified CCIE consultants can tie into your network via sophisticated remote support technology in order to perform efficient, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's top-selling family of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Authorized MS Windows Expertise
Progent's Microsoft-certified online support engineers offer computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a wide range of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote PC desktop support and troubleshooting services such as Windows 7 migration support, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a variety of system protection services to enhance the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your company to clean up rapidly after a serious penetration. Security services offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious assaults; setting up firewalls; building safe architectures for off-site and mobile access; protecting your messaging system from spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online consulting services to help companies of all sizes connect their networks with popular public clouds including Azure and Amazon AWS. Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine physical resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small businesses often request. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows customers to complete major projects economically and on time. Progent's project-based remote engineering solutions include:
How Your Addison Texas Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service offerings for small and midsize organizations with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller businesses who lack the resources to build and maintain an internal Call Center but who want quick response from an efficient Help Desk with professional phone assistance as well as the available expertise to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk sharing services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution built around the leading PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can support you in creating an efficient new Help Desk Call Center or enhancing your current organization, evaluating or enhancing Call Center software products to address the particular demands of your business, or providing temporary phone support personnel to reinforce your in-house Help Desk team to handle demanding situations like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk Call Center team of veteran information technology consultants offers your computer users in Addison Texas rapid access to an effective technical support group with substantial background offering phone support and remote troubleshooting for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center recognition as a significant driver of company productivity, and Progent's aim is to fix instead of merely document technical problems.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff can supply remote professional consulting expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and Excel. For more about Progent's consulting, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the creative components of Apple Mac environments by offering phone-based consulting services and training in imaging, sound, and video. Progent's support professionals offer expertise in a range of Macintosh creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special projects such as scanning or digitizing audio or video or configuring an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Addison Texas remote computer system monitoring support powered by MS Operations Manager network monitoring, enhanced by Progent to suit your business so that your IT support is proactive rather than reactive. By exposing potential problems before they cause downtime, proactive monitoring can ward off disruptive and costly information system crises. Progent can also assist with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks powered by a combination of OS platforms.
To contact Progent about urgent remote support with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services