UNIX, Linux, Solaris, and Apple Mac OS X Support

For small and midsize businesses located in Addison Texas, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery planning.

Progent's online support engineers offer excellent value because they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system issues quickly. Efficient support lowers direct expenses because service calls require fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect expenses by reducing or avoiding system downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused management.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical online service organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing do away with scenarios where speedy. minor fixes somehow turn into big tabs. Progent's penchant for dealing with technical issues efficiently results in your company saving cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a set of optimized technologies and proven processes which permit the maximum level of efficiency for remote consulting and troubleshooting for small and midsize company IT systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to link to your company's computer system remotely without violating system security.

Progent's advanced technical support database application includes comprehensive histories describing all service that Progent's customers have received. Progent's team consultants have the benefit of the records of assistance delivered to each Progent client by any Progent engineer. This archive of issues and solutions is stored as an easily retrievable internal knowledge base that permits Progent's online support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft permit access to other massive support knowledge bases and permit priority access to vendors' in-house product engineers so Progent's remote service experts can determine the most efficient solutions in the least time.

Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Addison Texas or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's online technical support professionals have advanced credentials in a comprehensive array of disciplines. This broad range of IT skills allows Progent's engineers to manage virtually any crisis likely to crop up in a small business network. Certifications held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support companies with mixed-operating system environments, Progent also offers the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based services available from Progent to small businesses in Addison include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a wide range of information technology such as network infrastructure, email solutions, network and operational security, UNIX and Windows coexistence, VMware technologies for server economization and easy administration, and migration from older applications to the latest Windows or Linux solutions. Progent's team-based approach to solving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.

  Progent's UNIX/Linux consultants can offer emergency online assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Important Linux variants for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Talk to a Cisco CCIE for High-level Network Troubleshooting
  The Cisco CCIE certification is the top recognition for network infrastructure professionals, and validates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs can resolve the most difficult issues occurring in network planning, deployment, management, security, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating software updates. CCIEs offer exceptional value because their depth of expertise permits them to find solutions for the most complex problems rapidly. In many cases, less experienced engineers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Few service firms make CCIEs available to assist small and mid-size companies. Progent offers fast phone access to a CCIE so your company can receive timely help for severe network infrastructure issues that are crippling worker productivity but are beyond the experience of your local IT service providers. Progent's Cisco CCIE engineers can connect to your network via sophisticated on-line support tools in order to perform efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network technology.

• Certified MS Windows Support
  Progent's Microsoft-premier remote support experts can deliver network repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can help your company with a wide variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2019 Server integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration support, SharePoint Server 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a full array of online desktop support such as Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.

• CISSP and ISSAP Premier System Security Specialists
  Progent's qualified CISSP and ISSAP security engineers can provide a range of security solutions that can strengthen the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your company to clean up quickly following a damaging breach. Security consulting services available from Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for remote and mobile connectivity; protecting your email system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online support services to help organizations of all sizes integrate their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize on-premises resources along with public clouds. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

• Call Center Services
  Progent's Call Center service options for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center support services are a convenient solution for smaller organizations who lack the budget to assemble and manage an internal Help Desk but who need fast access to a dependable Call Center with proficient telephone support plus the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.

  Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Help Desk Call Center or enhancing your current one, evaluating or customizing Call Center application software to meet the particular requirements of your corporation, or providing temporary phone support personnel to supplement your internal Call Center resources during demanding events such as software transitions, major upgrades, or installing brand new business software.

  Progent's Help Desk team of seasoned information technology professionals offers your computer users in Addison Texas instant contact with an efficient technical support resource with substantial experience delivering phone help and online repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a crucial enabler of company performance, and Progent's target is to fix instead of merely report technical issues.

• Applications Services: Education, Custom Development, and Troubleshooting
  Progent's Applications Experts staff provides remote and in-depth engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for Microsoft applications including Microsoft CRM, MS Office Project, MS Office Word, and Excel. To find out additional information about Progent's consulting, customization, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

  Progent's Mac professionals can nurture the imaginative elements of Apple Mac environments by offering remote help services and education in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio/video or integrating an audio/video production lab.

  Online Network and Server Monitoring Support
  Progent offers companies in Addison Texas remote network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your network support is proactive and automated. By uncovering emerging issues before they cause crashes, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on a combination of platforms.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.