For small companies in Addison or anywhere in the state of Texas, Progent offers support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE engineers for complex connectivity problems, plus the assistance of CISA and CISM-certified security consultants to help with advanced security architecture and business continuity planning.
Progent's remote technical support services represent exceptional value due to the fact that they have the practical experience and the sophisticated tools to solve most network problems quickly. Efficient support lowers immediate costs because solutions require a smaller number of billable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally with incidental expenses by reducing or eliminating system downtime and associated losses due to business disruption, upset customers and vendors, idle employees, and de-focused executives.
Progent's pricing model for remote support is structured to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged only for the support that you receive. Unlike typical remote support companies, Progent asks for no service activation fee or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate scenarios where fast solutions manage to turn into big invoices. Progent's skill at solving problems quickly results in your company conserving cash.
Progent's Online Service Technologies
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies which ensure the maximum degree of efficiency for remote consulting and troubleshooting for small company IT networks. Progent provides secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity enables the staff of Progent's Technical Response Center to link to your network remotely without violating system security.
Progent's sophisticated service reporting application maintains extensive records describing the support that Progent's clients have received. Progent's staff engineers have access to the details of services rendered to every customer by any Progent consultant. This archive of anomalies and responses is structured as an easily accessible internal knowledge base that enables Progent's online support engineers to share their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and permit quick response from vendors' internal support staff so Progent's remote service specialists can find the most efficient resolutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in Addison or anywhere in Texas or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's online consulting professionals offer advanced credentials in a comprehensive set of technologies. This breadth of IT skills permits Progent's consultants to address almost any crisis that may occur in a small business network. Certifications held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
To help companies with multi-platform environments, Progent also offers access to engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Remote technical services Offered by Progent to companies in Addison and anywhere in the state of Texas include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a wide spectrum of computer technology including system architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and easy administration, and transitioning from older applications to current Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for resolving network issues enables quick escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent phone-based help for troubleshooting problems affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest accreditation for networking consultants, and validates a consultant's network technology skills at the master level. Cisco qualified CCIEs know how to deal with the most difficult problems surrounding network design, integration, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs are an excellent cost-effectiveness since their depth of experience permits them to solve the most intractable problems rapidly. In typical instances, less experienced consultants can wrestle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes.
Few support providers make Cisco CCIEs available to help small and mid-size businesses. Progent offers fast phone access to a Cisco-qualified CCIE so your company can receive immediate help for severe network infrastructure problems that are hurting business productivity but are not within the experience of your ordinary IT service group or consultant. Progent's Cisco CCIE engineers can tie into your computer system via state-of-the-art remote troubleshooting tools to perform efficient, secure, and economical analysis and repair.
Progent's CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Certified Windows Expertise
Progent's Microsoft-certified online support professionals can provide computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can assist you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and deployment,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of remote PC desktop support including Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISSP and ISSAP network security engineers offer a range of system protection services that can enhance the defenses of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or assist your company to recover quickly following a serious penetration. Security solutions available from Progent cover comprehensive security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious assaults; setting up firewalls; designing safe architectures for off-site and mobile connectivity; guarding your messaging infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help organizations of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of seasoned remote consulting experts for special IT projects that small companies often need. Billing rates for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows clients to complete critical initiatives economically and on time. Progent's special remote consulting services include:
How Your Addison Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for small companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk support services are ideal for smaller companies who don't have the resources to assemble and manage an internal Help Desk but who need quick access to an effective Call Center with proficient telephone assistance plus the in-depth expertise to escalate the most challenging problems to advanced consultants.
Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting support can aid you in creating an efficient new Help Desk Call Center or enhancing your current one, evaluating or enhancing Call Center software products to handle the special requirements of your corporation, or providing temporary online staff to supplement your internal Help Desk group to deal with demanding scenarios like software transitions, major upgrades, or rolling out new business software.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your clients in Addison or anywhere in the state of Texas quick assistance from a reliable support resource with extensive background offering telephone-based support and remote diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk the reputation as a major enabler of company success, and Progent's goal is to fix rather than simply document network issues.
Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff can supply remote and in-depth engineering support and education in special application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Word, and Office Excel. For more information concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac consultants can support the artistic components of Mac environments by offering remote help support and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with specific projects such as scanning or digitizing audio or video or establishing an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Addison, or anywhere in the state of Texas, remote computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your environment so that your IT support is proactive rather than reactive. By exposing potential trouble spots before they expand into network outages, automated monitoring can head off disruptive and expensive network breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems powered by multiple platforms.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services