For small and midsize businesses in Addison Texas, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's online support engineers offer exceptional leverage due to the fact that they have the practical experience and the sophisticated technology to solve the majority of information system problems quickly. Efficient support lowers direct expenses since solutions require a smaller number of billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits even more in indirect costs by minimizing or eliminating system outages and associated losses due to business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's billing model for online support is designed to get the most out of your IT service investment. Progent bills by the minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to many online support organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for dealing with problems quickly translates into your business conserving money.
Progent's Remote Support Tools
Over time, Progent has developed an arsenal of customized tools and field-tested processes which promote the maximum level of effectiveness for remote engineering help and troubleshooting for small business computer networks. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the engineers of Progent's Technical Response Center to link to your environment remotely without violating system security.
Progent's proprietary technical support database system includes thorough records describing all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of services delivered to each client by every Progent consultant. This archive of problems and solutions is structured as a readily retrievable proprietary database that permits Progent's remote support engineers to share their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and allow quick access to manufacturers' internal support staff with the result that Progent's remote consulting experts can arrive at optimal resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Addison Texas or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Emergency Support.
Phone-based Technical Support Services Offered Progent
Progent's remote technical service experts possess advanced credentials in a comprehensive array of products and technologies. This broad scope of IT skills permits Progent's consultants to address practically any problem likely to crop up in a small business network. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.
To support businesses with multi-platform networks, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services provided by Progent to customers in Addison include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services address a wide range of information technology including system architecture, messaging solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware economization and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for troubleshooting problems affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE certification is the top recognition for network engineers, and validates an individual's network technology skills at the master level. Cisco qualified CCIEs know how to resolve the most intractable issues encountered in network design, deployment, management, security, and problem solving. CCIEs work with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad expertise enables them to find solutions for the most difficult problems rapidly. In typical cases, less experienced consultants can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to help small and medium sized companies. Progent offers fast telephone contact with a Cisco CCIE so your company can get timely support for complex network infrastructure issues that are impacting business productivity but are not within the scope of your regular computer support resources. Progent's Cisco CCIE consultants can communicate with your network by means of state-of-the-art remote troubleshooting technology to perform efficient, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus VPN solutions.
Certified Microsoft Windows Support
Progent's Microsoft-premier online service engineers can deliver computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can help you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a full range of remote desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISSP, ISSAP, and CISM security engineers can provide a range of security services that can enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to recuperate quickly following a damaging breach. Security consulting services available from Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; designing secure techniques for remote and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online support services to help organizations of any size integrate their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that utilize physical IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent can provide the skills of world-class online consulting experts for contract IT projects that small companies often request. Billing rates for longer-term consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows customers to complete critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Addison Texas Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk service options for small and midsize organizations with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are intended for small businesses who don't have the money or time to create an internal Help Desk but who need quick communication with an efficient Help Desk Call Center with proficient telephone support plus the technical depth to escalate the most challenging problems to advanced engineers.
Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk Call Center or enhancing your existing one, selecting or enhancing Help Desk Call Center software products to handle the particular needs of your company, or providing temporary phone support staff to supplement your existing Help Desk Call Center team to handle demanding situations such as software migrations, major updates, or installing new business software.
Progent's Help Desk staff of experienced information technology experts provides your computer users in Addison Texas quick assistance from an effective technical support group with years of experience providing phone help and remote repair service for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk perception as a major enabler of company productivity, and Progent's intent is to solve instead of merely track technical problems.
Applications Services: Education, Programming, and Integration
Progent's Applications Consulting Team offers online and in-depth consulting support and training in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, Office Project, MS Office Word, and Microsoft Office Excel. To find out more information on Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac consultants can nurture the artistic facets of Mac computing by delivering phone-based consulting support and education in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs like capturing or digitizing audio/video or establishing an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Addison Texas remote computer system monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By uncovering looming trouble spots before they expand into network outages, remote monitoring can avoid stressful and costly network breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on multiple OS platforms.
To get in touch with Progent about emergency remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services