Immediate Online Help for Addison Texas UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Addison Texas, Progent offers support for computer systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISA and CISM-certified security consultants to handle advanced security architecture and business continuity planning.

Progent's online technical support engineers represent exceptional leverage because they have the real-world experience and the advanced technology to solve most network issues rapidly. Efficient support reduces direct expenses because solutions require a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves even more with indirect costs by reducing or eliminating system downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives.

Progent's billing model for online help is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you pay exclusively for the services that you receive. Unlike many remote support companies, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and clean model for billing avoid situations where speedy. minor solutions somehow end up as substantial tabs. Progent's skill at solving problems quickly results in your company spending less cash.

Progent's Online Technical Support Technologies
Over the years, Progent has developed an arsenal of customized technologies and proven methodologies which ensure the highest degree of effectiveness for remote engineering help and troubleshooting for small and midsize business information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access enables the consultants of Progent's online support team to connect to your computer system remotely without violating system security.

Progent's highly evolved technical support database application maintains detailed records of the support that Progent's customers have received. Progent's authorized engineers have access to the history of support rendered to every customer by any Progent engineer. This database of problems and solutions is organized as an easily searchable internal knowledge base that allows Progent's remote support professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and working relationships with important vendors including Cisco and Microsoft make available additional extensive support knowledge bases and permit quick response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can come up with the most efficient solutions in the least time.

Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To get started with Progent's remote support in Addison Texas or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, go to Immediate Emergency Support.

Remote Technical Services Available from Progent
Progent's phone-based support experts possess certified skills in a comprehensive set of technologies. This breadth of technical skills enables Progent's consultants to tackle practically any crisis likely to crop up in a small or midsize company network. Credentials earned by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support businesses with mixed-OS environments, Progent also provides the support of consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional engineers.

Remote support available from Progent to clients in Addison include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a wide spectrum of computer technology including system architecture, email solutions, system and operational security, UNIX and Windows integration, VMware technologies for server consolidation and easy administration, and transitioning from legacy applications to current Windows or Linux-based solutions. Progent's group-oriented approach to resolving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer urgent phone-based help for analyzing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX Open UNIX
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux versions for which Progent offers expertise include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Addison TexasThe Cisco CCIE credential is the top accreditation for networking consultants, and indicates an individual's network technology skills at the expert level. Cisco qualified CCIEs know how to deal with even the most intractable problems occurring in network design, installation, administration, security, and troubleshooting. Cisco CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS network management tools and coming up with alternate approaches or locating software patches. CCIEs are an excellent value because their broad expertise permits them to solve even the most complex problems quickly. In common cases, less qualified engineers can wrestle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Few service providers make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers fast phone access to a Cisco-qualified CCIE so your company can get immediate assistance for complex network issues that are hurting worker productivity but are outside the experience of your ordinary computer support providers. Progent's CCIE support experts can interface to your environment by means of advanced remote support tools to perform quick, secure, and affordable diagnosis and remediation. Progent's CCIEs can provide consulting for the complete line of Cisco's market leading selection of connectivity devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, plus VPN technology.

  • Authorized Windows Experts
    Microsoft Windows Experts for Addison TexasProgent's Microsoft-premier remote support engineers offer network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist you with a wide range of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 management, SharePoint 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a wide array of online PC desktop services including Microsoft Windows 7 migration help, preparing for to 64-bit desktop applications, integrating Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Premier System Security Specialists
    CISSP Certified Network Security Specialists for Addison TexasProgent's qualified CISSP, ISSAP, and CISM security consultants offer a variety of security services that can bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or help your company to clean up rapidly following a serious breach. Security support services offered by Progent cover in depth security audits using tools such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after malicious attacks; integrating firewalls; establishing secure techniques for off-site and mobile communication; protecting your messaging system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract projects that small businesses frequently need. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important fields of computer technology allows clients to complete critical projects economically and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for small companies with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center support services are designed for smaller organizations who lack the resources to create an internal Help Desk Call Center but who need fast response from a reliable Help Desk Call Center with proficient phone support plus the in-depth expertise to escalate complex problems to advanced engineers.

    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk consulting support can guide you in creating an effective new Help Desk Call Center or improving your established one, selecting or customizing Help Desk application software to address the unique demands of your company, or adding occasional phone support personnel to supplement your existing Help Desk Call Center group to deal with demanding events like software migrations, major updates, or rolling out new applications.

    Progent's Call Center staff of veteran network consultants offers your computer users in Addison Texas immediate communication with a dependable support group with substantial experience offering phone help and online troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center the reputation as a crucial driver of company efficiency, and Progent's policy is to solve instead of just track IT problems.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based and in-depth engineering support and training in key business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom development, and training for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. To find out more information concerning Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac consultants can support the artistic facets of Apple Mac systems by providing phone-based help services and education in graphics, audio, and motion video. Progent's consultants can provide assistance in a large selection of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures like scanning or digitizing audio or video or putting together an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent offers businesses in Addison Texas remote network monitoring services based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they grow into full-scale emergencies, proactive monitoring can head off stressful and costly information system crises. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems based on a mix of operating systems.

How Your Addison Texas Company Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based help with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Onsite IT Consulting
Progent locations in Dallas Metro Area

City Address Phone Link
Addison 5080 Spectrum Drive, #1000
Addison, TX 75001
United States
(469) 317-9411 Addison Network Support Services
Allen 1333 W McDermott, Suite 150
Allen, TX 75013
United States
(469) 342-0443 Allen Network Support Services
Arlington 500 E Front St, #160
Arlington, TX 76011
United States
(817) 751-7716 Arlington Network Support Services
Dallas 3710 Rawlins St, Suite 1420
Dallas, TX 75219
United States
(214) 446-3777 Dallas Network Support Services
Fort Worth 1617 Park Place Avenue
Fort Worth, TX 76110
United States
(682) 267-0022 Fort Worth Network Support Services
Garland 675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
United States
(469) 649-1400 Garland Network Support Services
Irving 5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
United States
(469) 565-9652 Irving Network Support Services
Plano 5700 Granite Pkwy, Suite 200
Plano, TX 75024
United States
(469) 929-2939 Plano Network Support Services
Southlake 550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
United States
(817) 756-6968 Southlake Network Support Services




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    If your company computer system combines Sun Solaris platforms with Windows, Progent can show you how to incorporate your servers into a cohesive environment that permits all your operating systems to run side by side for easy management, seamless information exchange, high reliability, superior performance, and strong security. Progent's Solaris and MS Windows integration support services include IT infrastructure integration and support, support for Windows services for UNIX, online server monitoring and management, online technical help and troubleshooting, on-site technical support, and Contact Center services.

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    Progent's Microsoft consultants offer cost-effective online technical support and development services to help you to design, deploy, administer, and troubleshoot SharePoint 2010 environments that can involve web sites that can function as portals, extranets, document management tools, wikis, data warehouses, business information systems, enterprise search engines, Visio-driven workflows, and other tools to promote and improve information sharing. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with third-party data sources and with Microsoft's familiar desktop applications including Excel, Word, Outlook, and Visio. Progent can help you to upgrade from previous versions of SharePoint or move a mix of web technologies into a unified and easy-to-manage SharePoint 2010 solution.

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    Configuration Manager automates software deployment across multiple sites, simplifies compliance settings control, keeps track of network assets, protects against corporate data leakage, performs network health reporting, enables safe end-user self service, and offers a common control mechanism for administering mixed-operating system ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consulting team and Microsoft Azure cloud integration experts can assist businesses of any size with any aspect of planning, implementing, operating and troubleshooting a SCCM solution for on-premises, cloud, or hybrid environments.

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    Progent can help you to prepare for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to Configuration Manager 2012 from a legacy device management platform or assist you to modify your current SCCM 2012 environment to accommodate your evolving IT needs. In addition, Progent can help you to build a software foundation that extracts the most value from SCCM by providing advanced consulting support for related Microsoft platforms such as Active Directory Domain Services (ADDS), Microsoft SQL Server and SQL Server Reporting Services (SSRS), and IIS.

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    Progent's certified Internet Security and Acceleration Server consulting experts have long backgrounds developing Microsoft ISA Server-based security solutions for IT networks with many offices, remote users, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts are available to assist your company in designing and deploying a configuration of ISA 2000 Server or ISA 2004 Server that meets your information security needs without overly limiting your IT system productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    VMware's NSX network virtualization technology allows you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation regardless of the physical components used by the underlying IP network. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and demonstrate compliance. When integrated with VMware's NSX network virtualization technology, VMware SRM can quickly restore the entire logical network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist you to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.

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    Largest Remote Support Services Windows 2003

    Progent's certified Windows Server 2003 engineers can provide computer help and expert consulting services for the complete line of Microsoft .NET Servers, Microsoft Windows 2003 Server, and Windows 2000 Server. Progent's Windows 2003 upgrade, configuration, update, and maintenance services include network design, installation, project management, on-site and off-site network support and troubleshooting, Help Desk services, CISM-certified security services, turn-key outsourcing, and cost-effective co-sourcing.

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    System Center Configuration Manager 2016 automates software deployment at scale, centralizes compliance settings control, inventories network assets, guards against company data leakage, provides health reporting, allows secure end-user self service, and delivers a single point of control for administering mixed-operating system ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud integration experts can assist you with any aspect of designing, installing, using and troubleshooting a SCCM 2016 deployment for local, cloud, or hybrid environments.

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    Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent has a group of IT consultants based in the vicinity of Tampa, and Progent can also provide online expertise from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware professionals, and veteran disaster recover preparedness consultants. Progent can also assist your business to plan and execute a migration to the Flexential data center by providing services such as designing solution architecture, specifying hardware, system configuration and validation, troubleshooting, streamlining online management, and educating your IT staff.

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  • Windows 2008 Server Network Engineers Addison-Farmers Branch, Texas Microsoft Windows Server 2016 Network Engineers Addison-Carrollton, Texas
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  • Windows Server 2016 and SCOM Online Technical Support IT Consulting Windows Server 2016 Multi-domain clusters
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    Specialists Cisco VoIP Phones and Cisco Unity

    Progent's Cisco CCIE-certified networking consultants offer high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server high availability solutions.

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