For small and midsize companies in Addison or anywhere in the state of Texas, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE engineers for complex connectivity problems, as well as the services of CISA and CISM-certified security engineers to help with high-level security design and disaster recovery planning.
Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the sophisticated tools to solve most information system problems quickly. Efficient support lowers immediate expenses because solutions require a smaller number of chargeable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in indirect costs by minimizing or avoiding system downtime and associated losses resulting from business discontinuity, upset clients, unproductive workers, and distracted management.
Progent's pricing policy for remote help is structured to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you pay only for the support that you actually get. In contrast to many online support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate situations where fast repairs somehow end up as big tabs. Progent's penchant for solving problems efficiently results in your company spending less money.
Progent's Online Technical Support Technologies
Through years of experience, Progent has refined an array of customized technologies and proven methodologies which permit the highest degree of efficiency for online help and troubleshooting for small business computer networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology enables the engineers of Progent's online support team to link to your company's computer system without violating corporate security.
Progent's advanced service database system keeps detailed histories describing the service that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of services delivered to every Progent client by any consultant. This archive of trouble tickets and solutions is stored as a readily accessible support database that permits Progent's online support engineers to share their knowledge company-wide to ensure that the quality of Progent's support services grows over time. Progent's high-level certifications and working associations with important industry leaders including Cisco and Microsoft permit access to other massive support databases and allow fast response from manufacturers' internal engineering staff so Progent's remote service specialists are able to find the best resolutions promptly.
Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Addison or anywhere in Texas or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.
Phone-based Support Services Provided by Progent
Progent's remote network support engineers offer certified skills in an extensive array of technologies. This broad range of capability allows Progent's engineers to manage virtually any emergency likely to crop up in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To help customers with mixed-operating system environments, Progent also offers the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Remote services available from Progent to customers in Addison and throughout the state of Texas include:
Special Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services cover a broad range of computer technology such as network architecture, email solutions, network and process security, UNIX and Windows integration, VMware technologies for server hardware economization and easy administration, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's group-based methodology for solving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for resolving anomalies affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Major Linux variants for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking engineers, and validates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can deal with even the most complex issues associated with network infrastructure planning, deployment, maintenance, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating anomalies with IOS Software network management tools and coming up with workarounds or locating program patches. Cisco CCIEs offer excellent value since their deep experience permits them to find solutions for even the most difficult problems quickly. In typical cases, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in a few minutes.
Few consulting providers make CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco CCIE so you can receive timely assistance for serious network infrastructure issues that are lowering worker efficiency but are not within the scope of your regular network maintenance providers. Progent's CCIE support experts can communicate with your environment by means of the latest remote support technology in order to perform fast, secure, and economical analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst switches, plus VPN solutions.
Certified Microsoft Windows Support
Progent's Microsoft-expert remote support experts offer network repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server design,
Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide array of remote desktop services such as Windows 7 migration, preparing for to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
CISSP and ISSAP Certified System Security Professionals
Progent's certified CISSP, ISSAP, and CISM network security engineers offer a variety of security solutions to improve the protection of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or assist your company to recuperate rapidly following a serious penetration. Security consulting services available from Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recuperation from malicious assaults; configuring firewalls; designing safe architectures for remote and mobile connectivity; protecting your email system against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help businesses of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Progent offers the services of seasoned remote consulting experts for special projects that small businesses frequently need. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:
How Your Addison Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Call Center service offerings for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing support services are well suited for small companies who lack the budget to build and maintain an internal Help Desk but who need fast response from a reliable Help Desk Call Center with professional phone support plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Call Center is designed for bigger businesses and serves as a transparent addition to your current Help Desk staff. Progent's Virtual Help Desk can operate as an escalation resource to resolve the toughest network challenges, or be ready in hectic situations when your other support engineers are too busy.
Progent's Call Center consulting support can assist you in establishing an effective new Help Desk or revamping your current organization, identifying or modifying Help Desk Call Center software to handle the unique demands of your company, or providing temporary phone support personnel to work with your existing Call Center group during unusually busy events such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced network experts offers your computer users in Addison or anywhere in the state of Texas quick assistance from an effective network service resource with extensive experience offering phone help and online diagnostics for computer environments powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center recognition as a significant enabler of business performance, and Progent's policy is to fix instead of simply annotate technical issues.
Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team can supply remote advanced engineering expertise and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and training for Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft Office Excel. To learn more information concerning Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can promote the creative elements of Apple Mac systems by delivering phone-based consulting support and education in graphics, audio, and video. Progent's support professionals offer help in a range of Apple Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video post production lab.
Remote Network Monitoring Support
Progent offers businesses in Addison, or anywhere in the state of Texas, online network monitoring services based on Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they result in network outages, system monitoring can head off stressful and costly information system crises. Progent can also assist with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows networks, or environments powered by a combination of platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services