For small and midsize businesses in Addison Texas, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the services of CISSP and CISM-accredited security consultants to help with high-level security architecture and business continuity planning.
Progent's online support engineers offer exceptional leverage due to the fact that they have the practical experience and the sophisticated technology to solve the majority of information system problems quickly. Efficient support lowers direct expenses since solutions require a smaller number of billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company benefits even more in indirect costs by minimizing or eliminating system outages and associated losses due to business disruption, upset clients, unproductive workers, and de-focused executives.
Progent's billing model for online support is designed to get the most out of your IT service investment. Progent bills by the minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to many online support organizations, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor fixes manage to end up as substantial invoices. Progent's penchant for dealing with problems quickly translates into your business conserving money.
Progent's Remote Support Tools
Over time, Progent has developed an arsenal of customized tools and field-tested processes which promote the maximum level of effectiveness for remote engineering help and troubleshooting for small business computer networks. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the engineers of Progent's Technical Response Center to link to your environment remotely without violating system security.
Progent's proprietary technical support database system includes thorough records describing all support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of services delivered to each client by every Progent consultant. This archive of problems and solutions is structured as a readily retrievable proprietary database that permits Progent's remote support engineers to share their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and allow quick access to manufacturers' internal support staff with the result that Progent's remote consulting experts can arrive at optimal resolutions promptly.
Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Addison Texas or to find out additional information about Progent's online support options, contact Progent at
Phone-based Technical Support Services Offered Progent
Progent's remote technical service experts possess advanced credentials in a comprehensive array of products and technologies. This broad scope of IT skills permits Progent's consultants to address practically any problem likely to crop up in a small business network. Credentials earned by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.
To support businesses with multi-platform networks, Progent also provides access to engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services provided by Progent to customers in Addison include:
Progent's UNIX/Linux support engineers can provide emergency remote help for troubleshooting problems affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Progent in addition can deliver a full range of remote desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating desktop configuration.
Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting support can guide you in establishing an effective new Help Desk Call Center or enhancing your existing one, selecting or enhancing Help Desk Call Center software products to handle the particular needs of your company, or providing temporary phone support staff to supplement your existing Help Desk Call Center team to handle demanding situations such as software migrations, major updates, or installing new business software.
Progent's Help Desk staff of experienced information technology experts provides your computer users in Addison Texas quick assistance from an effective technical support group with years of experience providing phone help and remote repair service for networks powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk perception as a major enabler of company productivity, and Progent's intent is to solve instead of merely track technical problems.
Progent's Apple Mac consultants can nurture the artistic facets of Mac computing by delivering phone-based consulting support and education in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with specific jobs like capturing or digitizing audio/video or establishing an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Addison Texas remote computer system monitoring services based on Microsoft Operations Manager network monitoring and reporting, enhanced by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By uncovering looming trouble spots before they expand into network outages, remote monitoring can avoid stressful and costly network breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems based on multiple OS platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |