For small and midsize businesses in Addison or anywhere in the state of Texas, Progent provides support for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISSP-accredited security consultants to handle high-level security design and disaster recovery preparedness.
Progent's remote support services offer exceptional value due to the fact that they are equipped with the real-world background and the advanced tools to resolve the majority of network issues rapidly. Efficient support reduces direct costs because solutions accumulate a smaller number of billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company saves additionally in indirect expenses by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives.
Progent's billing policy for online help is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the support that you receive. In contrast to typical remote service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and clean policy for billing do away with situations where speedy. minor solutions somehow end up as big tabs. Progent's skill at dealing with technical issues efficiently translates into your business spending less cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a set of customized technologies and field-proven methodologies that allow the highest degree of efficiency for remote technical support and repair for small company information networks. Progent provides secure Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access enables the consultants of Progent's online support team to access your company's computer system without compromising corporate security.
Progent's highly evolved technical support database application keeps extensive histories describing the service that Progent's clients have been provided. Progent's team service personnel have access to the history of assistance delivered to every customer by every Progent consultant. This archive of trouble tickets and repairs is structured as a readily searchable proprietary knowledge base that allows Progent's online support professionals to communicate their knowledge company-wide to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close associations with major technology companies including Cisco and Microsoft make available additional massive support databases and permit priority access to vendors' in-house support staff so Progent's online service specialists are able to determine the most efficient resolutions in the least time.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in Addison or anywhere in Texas or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.
Phone-based Technical Services Available from Progent
Progent's remote technical support engineers have advanced credentials in a comprehensive set of disciplines. This broad range of technical skills permits Progent's consultants to resolve practically any emergency likely to take place in a small or midsize company information system. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.
To support businesses with mixed-platform environments, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical support services Offered by Progent to customers in Addison and anywhere in the state of Texas include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online consulting services cover a wide array of information technology including system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server economization and easy administration, and transitioning from legacy systems to the latest Windows or Linux solutions. Progent's team-based methodology for solving network issues enables fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide urgent remote help for analyzing problems within UNIX, Linux, or Solaris networks powered by popular versions of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the premier accreditation for network consultants, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs know how to resolve the most complex challenges occurring in network planning, deployment, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating anomalies with IOS network management utilities and developing workarounds or identifying program patches. CCIEs offer excellent cost-effectiveness since their deep expertise enables them to fix even the most intractable problems rapidly. In many instances, less qualified engineers can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes.
Few service firms make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast phone access to a Cisco authorized CCIE so your company can receive immediate help for complex network problems that are impacting business efficiency but are outside the comfort zone of your ordinary IT maintenance group or consultant. Progent's Cisco CCIE engineers can communicate with your network by means of the latest remote troubleshooting tools to provide efficient, secure, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in all of Cisco's top-selling family of infrastructure products including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Windows Expertise
Progent's Microsoft-certified remote support engineers offer computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can help your company with a broad variety of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad range of remote desktop support services such as Windows 7 integration, moving to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier System Security Engineers
Progent's accredited CISSP and ISSAP security consultants can provide a range of system protection services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to clean up quickly following a serious breach. Security consulting services available from Progent include: comprehensive security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; designing secure mechanisms for off-site and mobile access; securing your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting support to help businesses of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local resources along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the skills of world-class online consulting experts for special IT projects that small companies often request. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:
How Your Addison Business Can Contact Progent's Remote Technical Support Professionals
Call Center Support
Progent's Help Desk Call Center service options for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Call Center support services are a convenient solution for small companies who lack the resources to create an in-house Help Desk Call Center but who need fast access to an effective Help Desk Call Center with professional telephone support as well as the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation platform for managing service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can aid you in building an effective new Help Desk or enhancing your existing organization, selecting or enhancing Call Center software to address the particular needs of your company, or providing occasional online staff to supplement your in-house Call Center resources to deal with demanding situations such as software transitions, mass upgrades, or installing new business software.
Progent's Help Desk Call Center team of experienced information technology experts provides your computer users in Addison or anywhere in the state of Texas instant contact with a dependable support resource with years of experience delivering telephone-based help and remote troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk the reputation as a solid contributor to company success, and Progent's target is to solve instead of merely report network problems.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Experts Group can supply phone-based advanced engineering expertise and education in specific application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, programming, and training for Microsoft applications including CRM, Microsoft Project, Microsoft Word, and MS Excel. To find out more information on Progent's consulting, programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac consultants can promote the artistic elements of Macintosh computing by offering remote help services and education in graphics, sound, and video. Progent's support professionals offer assistance in a large selection of Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio/video or establishing an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Addison, or anywhere in the state of Texas, remote network and server monitoring support centered around MS System Center Operations Manager network monitoring, customized by Progent for your environment so your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they expand into downtime, remote monitoring can ward off disruptive and costly service breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments powered by a mix of operating systems.
To contact Progent about urgent online support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Online Support, call 1-800-993-9400, or go to Contact Progent.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive, #1000e
Addison, Texas, 75001
||Addison, TX Network Support Services
||1333 W McDermott Dr, Suite 150
Allen, Texas, 75013
||Allen, TX Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, Texas, 75219
||Dallas, TX Network Support Services
||420 Throckmorton Street, Suite 200
Fort Worth, Texas, 76102
||Fort Worth, TX Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, Texas, 75039
||Irving, TX Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, Texas, 75024
||Plano, TX Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, Texas, 76092
||Southlake, TX Network Support Services