UNIX and Linux Technical Support

For small and midsize businesses located in Addison Texas, Progent provides help for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and business continuity preparedness.

Progent's remote support engineers represent exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced tools to solve the majority of network issues rapidly. This reduces direct costs since solutions take up fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your organization saves even more in incidental costs by minimizing or eliminating network downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's pricing policy for remote help is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay just for the support that you receive. Unlike many online support companies, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing save you from scenarios where fast solutions manage to turn into substantial tabs. Progent's penchant for handling problems efficiently results in your company conserving money.

Progent's Online Technical Support Technologies
Through years of experience, Progent has developed an arsenal of optimized technologies and field-proven methodologies which allow the maximum degree of efficiency for online help and repair for small and midsize company information networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology enables the consultants of Progent's Technical Response Center to connect to your computer system without violating corporate security.

Progent's proprietary technical support reporting application keeps comprehensive histories for the support that Progent's customers have received. Progent's staff engineers have the benefit of the history of support rendered to every customer by every engineer. This database of anomalies and fixes is organized as a readily accessible support knowledge base that permits Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft permit access to other vast support knowledge bases and allow fast response from vendors' in-house support staff so Progent's remote service specialists can arrive at optimal solutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Addison Texas or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network support, visit Immediate Emergency Support.

Online Network Support Services Offered Progent
Progent's online network support experts offer certified skills in a comprehensive array of technologies. This broad scope of IT skills permits Progent's engineers to tackle practically any crisis likely to occur in a small business information system. Credentials earned by Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Professional.

To support businesses with multi-platform networks, Progent also provides the support of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based services provided by Progent to small businesses in Addison include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide spectrum of information technology such as network infrastructure, email solutions, system and process security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and simplified administration, and migration from older systems to current Microsoft Windows or Linux environments. Progent's team-based methodology for solving technical problems enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service costs.

  Progent's UNIX/Linux consultants can provide emergency phone-based help for diagnosing problems within UNIX/Linux systems powered by leading variants of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Major Linux variants for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the highest accreditation for networking engineers, and validates an individual's network technology knowledge at the master level. CCIEs can handle even the most stubborn problems encountered in network infrastructure planning, installation, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program updates. Cisco CCIEs offer excellent cost-effectiveness because their deep expertise allows them to resolve even the most complex problems rapidly. In many cases, less seasoned service providers can wrestle for hours or even days with identical tasks that a CCIE can fix in minutes. Few service firms make Cisco CCIEs available to help small and mid-size companies. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can receive timely support for complex network infrastructure issues that are impacting business efficiency but are outside the experience of your regular IT maintenance group or consultant. Progent's Cisco CCIE consultants can connect to your environment by means of state-of-the-art on-line troubleshooting tools in order to perform fast, secure, and economical diagnosis and repair. Progent's CCIEs offer expertise in the complete line of Cisco's top-selling selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network products.

• Authorized Windows Support
  Progent's Microsoft-certified remote service engineers can provide computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of consulting professionals who can assist you with a broad range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2019 Server integration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Exchange 2010 management, SharePoint Server 2016 migration consulting services, SharePoint Server 2019 planning and integration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition can deliver a full array of online desktop support services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.

• CISM and CISSP Premier Network Security Engineers
  Progent's qualified CISM and CISSP security engineers offer a range of system protection solutions that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help you to recuperate quickly following a damaging penetration. Security consulting services available from Progent cover comprehensive security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious attacks; configuring firewalls; designing secure techniques for off-site and mobile connectivity; guarding your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.

• Hybrid Cloud Solutions
  Progent offers advanced remote consulting support to help businesses of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine on-premises IT assets along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.

• Help Desk Expertise
  Progent's Call Center support programs for small companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Call Center services are well suited for small businesses who don't have the money or time to support an in-house Help Desk Call Center but who want quick response from an effective Help Desk Call Center with professional phone assistance as well as the available expertise to escalate complex problems to advanced engineers.

  Progent's Help Desk Co-management services allow your IT organization to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and metrics.

  Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Call Center or improving your current one, evaluating or enhancing Help Desk Call Center application software to address the particular requirements of your company, or providing temporary phone support personnel to work with your in-house Help Desk Call Center team to deal with demanding situations such as software migrations, mass upgrades, or installing new business software.

  Progent's Call Center team of seasoned information technology professionals provides your computer users in Addison Texas immediate contact with a dependable network service group with substantial experience offering phone help and remote diagnostics for computer environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center the reputation as a significant contributor to business success, and Progent's target is to fix rather than just report technical problems.

• Applications Support: Training, Custom Programming, and Troubleshooting
  Progent's Applications Experts Group provides online professional consulting support and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, custom development, and training for popular Microsoft business applications including CRM, MS Project, MS Word, and Office Excel. To find out more information on Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

  Progent's Apple Mac professionals can promote the artistic aspect of Mac computing by providing phone-based consulting support and training in imaging, audio, and motion video. Progent's consultants can provide help in a range of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special jobs like scanning or digitizing audio/video or establishing an audio/video production studio.

  Remote Network Monitoring Services
  Progent can provide companies in Addison Texas online network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent to suit your business so your network maintenance is proactive and automated. By detecting looming trouble spots before they result in network outages, remote monitoring can ward off disruptive and expensive service crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that incorporate a mix of OS platforms.

Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.