For small businesses in Addison Texas, Progent offers support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for complex connectivity issues, plus the services of CISA and CISSP-certified security consultants to handle advanced security design and business continuity preparedness.
Progent's online support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced tools to solve most information system problems rapidly. Efficient support lowers immediate costs because service calls take up a smaller number of billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally in incidental costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives.
Progent's billing model for remote help is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are billed exclusively for the support that you actually get. Unlike many online support companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for billing prevent situations where speedy. minor repairs somehow turn into large tabs. Progent's penchant for handling technical issues efficiently translates into your business saving money.
Progent's Remote Support Tools
Over the years, Progent has fine tuned a collection of customized technologies and field-proven methodologies which promote the highest degree of efficiency for online engineering help and repair for small and midsize company information systems. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the staff of Progent's remote service group to communicate with your company's environment remotely without breaching corporate security.
Progent's advanced customer support database application stores thorough documentation describing all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of services provided to each customer by every consultant. This archive of issues and repairs is stored as an easily exploitable proprietary database that allows Progent's remote technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit quick response from manufacturers' internal support staff so Progent's online service specialists are able to find the most efficient resolutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Addison Texas or to find out more about Progent's online support options, contact Progent at
Phone-based Technical Services Provided by Progent
Progent's phone-based network support professionals have certified skills in a comprehensive set of products and technologies. This broad scope of technical skills permits Progent's engineers to tackle almost any crisis that may crop up in a small business information system. Certifications earned by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To provide assistance to clients with multi-OS networks, Progent also offers the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Online services provided by Progent to companies in Addison include:
Progent's UNIX and Linux consultants can provide urgent phone-based help for diagnosing anomalies within UNIX/Linux systems based on popular versions of UNIX such as:
Progent also offers a full array of online desktop support and troubleshooting services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
Progent’s shared Help Desk services make it possible for your business to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s shared Help Desk service is a collaborative support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk or enhancing your established one, selecting or modifying Call Center software to meet the particular requirements of your corporation, or adding occasional online staff to supplement your internal Call Center resources to deal with high-demand events like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk Call Center staff of veteran information technology professionals gives your clients in Addison Texas instant access to a large technical support group with extensive experience providing phone help and remote troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a solid driver of business efficiency, and Progent's target is to solve rather than merely report network issues.
Progent's Mac consultants can promote the imaginative aspect of Apple Mac computing by delivering remote help services and training in imaging, sound, and motion video. Progent's consultants offer help in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific jobs like scanning or digitizing audio or video or integrating an audio/video production lab.
Online Network and Server Monitoring Support
Progent can provide companies in Addison Texas online network monitoring support powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to accommodate your environment so your computer support is proactive rather than reactive. By spotting emerging problems before they evolve into downtime, automated monitoring can avoid inconvenient and costly network breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that support a mix of OS platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
City | Address | Phone | Link |
Addison | 5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 | Addison Network Support Services |
Allen | 1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 | Allen Network Support Services |
Arlington | 500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 | Arlington Network Support Services |
Dallas | 3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 | Dallas Network Support Services |
Fort Worth | 1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 | Fort Worth Network Support Services |
Garland | 675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 | Garland Network Support Services |
Irving | 5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 | Irving Network Support Services |
Plano | 5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 | Plano Network Support Services |
Southlake | 550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 | Southlake Network Support Services |