For small and midsize businesses located in Addison Texas, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery planning.
Progent's online support engineers offer excellent value because they are equipped with the real-world background and the sophisticated tools to resolve the majority of information system issues quickly. Efficient support lowers direct expenses because service calls require fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally with indirect expenses by reducing or avoiding system downtime and associated costs resulting from business disruption, upset clients, unproductive workers, and de-focused management.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical online service organizations, Progent asks for no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing do away with scenarios where speedy. minor fixes somehow turn into big tabs. Progent's penchant for dealing with technical issues efficiently results in your company saving cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a set of optimized technologies and proven processes which permit the maximum level of efficiency for remote consulting and troubleshooting for small and midsize company IT systems. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's remote service group to link to your company's computer system remotely without violating system security.
Progent's advanced technical support database application includes comprehensive histories describing all service that Progent's customers have received. Progent's team consultants have the benefit of the records of assistance delivered to each Progent client by any Progent engineer. This archive of issues and solutions is stored as an easily retrievable internal knowledge base that permits Progent's online support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft permit access to other massive support knowledge bases and permit priority access to vendors' in-house product engineers so Progent's remote service experts can determine the most efficient solutions in the least time.
Get Online UNIX, Linux, Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Addison Texas or to find out additional information about Progent's phone support options, contact Progent at
Remote Technical Support Services Provided by Progent
Progent's online technical support professionals have advanced credentials in a comprehensive array of disciplines. This broad range of IT skills allows Progent's engineers to manage virtually any crisis likely to crop up in a small business network. Certifications held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support companies with mixed-operating system environments, Progent also offers the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based services available from Progent to small businesses in Addison include:
Progent's UNIX/Linux consultants can offer emergency online assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Progent in addition can deliver a full array of online desktop support such as Windows 7 migration help, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining PC desktop image creation.
Progent's shared Help Desk services allow your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting services can guide you in establishing an efficient new Help Desk Call Center or enhancing your current one, evaluating or customizing Call Center application software to meet the particular requirements of your corporation, or providing temporary phone support personnel to supplement your internal Call Center resources during demanding events such as software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk team of seasoned information technology professionals offers your computer users in Addison Texas instant contact with an efficient technical support resource with substantial experience delivering phone help and online repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a crucial enabler of company performance, and Progent's target is to fix instead of merely report technical issues.
Progent's Mac professionals can nurture the imaginative elements of Apple Mac environments by offering remote help services and education in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs like capturing or digitizing audio/video or integrating an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers companies in Addison Texas remote network and server monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to fit your business so that your network support is proactive and automated. By uncovering emerging issues before they cause crashes, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks based on a combination of platforms.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
|Addison|| 5080 Spectrum Drive, #1000
Addison, TX 75001
|(469) 317-9411||Addison Network Support Services|
|Allen||1333 W McDermott, Suite 150
Allen, TX 75013
|(469) 342-0443||Allen Network Support Services|
|Arlington||500 E Front St, #160
Arlington, TX 76011
|(817) 751-7716||Arlington Network Support Services|
|Dallas||3710 Rawlins St, Suite 1420
Dallas, TX 75219
|(214) 446-3777||Dallas Network Support Services|
|Fort Worth||1617 Park Place Avenue
Fort Worth, TX 76110
|(682) 267-0022||Fort Worth Network Support Services|
|Garland||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
|(469) 649-1400||Garland Network Support Services|
|Irving||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
|(469) 565-9652||Irving Network Support Services|
|Plano||5700 Granite Pkwy, Suite 200
Plano, TX 75024
|(469) 929-2939||Plano Network Support Services|
|Southlake||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
|(817) 756-6968||Southlake Network Support Services|