Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
For small companies located in Addison or anywhere in the state of Texas, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to help with advanced security architecture and business continuity planning.
Progent's online technical support engineers represent exceptional leverage because they have the real-world experience and the advanced tools to solve most information system problems rapidly. Efficient support lowers immediate costs because service calls accumulate a smaller number of billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with indirect costs by minimizing or avoiding system downtime and related costs resulting from business disruption, upset clients, idle workers, and distracted management.
Progent's billing model for remote help is structured to get the most out of your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you receive. In contrast to many online service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing eliminate situations where speedy. minor solutions somehow turn into major tabs. Progent's penchant for dealing with problems quickly translates into your business saving cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has developed a set of customized tools and field-tested processes that ensure the maximum level of efficiency for remote consulting and troubleshooting for small company information systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to connect to your company's system without violating network security.
Progent's highly evolved service reporting application maintains thorough documentation for the support that Progent's clients have received. Progent's staff service personnel have the benefit of the records of all help delivered to each client by any engineer. This history of anomalies and fixes is organized as a quickly retrievable support knowledge base that allows Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working relationships with major vendors including Cisco and Microsoft make available other extensive support databases and allow quick response from vendors' in-house engineering staff with the result that Progent's online consulting specialists are able to arrive at optimal solutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Addison or anywhere in Texas or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.
Online Technical Support Services Available from Progent
Progent's remote consulting engineers offer credentials in a comprehensive array of technologies. This breadth of technical skills enables Progent's engineers to manage virtually any crisis likely to take place in a small business network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support companies with mixed-platform networks, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online support services provided by Progent to customers in Addison and anywhere in the state of Texas include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad range of information technology including system architecture, email systems, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server hardware economization and easy administration, and migration from legacy applications to the latest MS Windows or Linux-based solutions. Progent's group-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide emergency online assistance for diagnosing anomalies affecting UNIX/Linux systems powered by popular variants of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and certifies a person's networking knowledge at the master level. Cisco qualified CCIEs can deal with even the most difficult challenges surrounding network design, deployment, administration, protection, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal engineers in isolating anomalies with IOS Software network management utilities and coming up with workarounds or locating program updates. CCIEs provide exceptional cost-effectiveness since their depth of experience enables them to find solutions for the most complex problems quickly. In common cases, less experienced service providers can struggle for hours or even days with the same problems that a CCIE can resolve in a few minutes.
Few support organizations make CCIEs accessible to support small and mid-size businesses. Progent can provide quick telephone access to a CCIE so your company can receive immediate help for complex network problems that are lowering business efficiency but are beyond the experience of your local network service personnel. Progent's CCIE support experts can tie into your computer system via state-of-the-art remote support tools in order to perform quick, secure, and economical analysis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as VPN solutions.
Authorized Windows Expertise
Progent's Microsoft-certified online support engineers offer computer problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can assist your company with a wide range of technology support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2013 design,
Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad array of remote PC desktop support such as Microsoft Windows 7 integration, preparing for to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISM and CISSP network security engineers can provide a range of system protection solutions to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to recuperate rapidly following a serious breach. Security solutions available from Progent include: thorough security analysis utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; establishing safe techniques for off-site and mobile connectivity; guarding your email system from spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that seamlessly combine local resources as well as public clouds. To help you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent offers the skills of seasoned remote consulting professionals for special IT projects that small businesses often need. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows customers to execute major projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Addison Business Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Help Desk service options for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller organizations who lack the money or time to create an internal Help Desk Call Center but who require quick communication with a dependable Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is designed for larger businesses and serves as a transparent addition to your established Help Desk resources. Progent's Virtual Help Desk can operate as an escalation option to resolve complex computer system issues, or be ready in overflow circumstances when your regular resources are overwhelmed.
Progent's Call Center consulting support can support you in establishing an effective new Call Center or revamping your established one, identifying or enhancing Help Desk software to address the unique demands of your company, or providing temporary online personnel to reinforce your in-house Call Center team to handle demanding situations such as software migrations, major updates, or installing new business software.
Progent's Help Desk Call Center team of veteran information technology consultants provides your workers in Addison or anywhere in the state of Texas immediate assistance from a large technical support resource with extensive background offering phone help and remote repair service for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk perception as a crucial driver of business success, and Progent's goal is to resolve and not just track IT problems.
Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Group offers remote and in-depth engineering expertise and education in specific application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for Microsoft applications including CRM, Project, MS Office Word, and MS Office Excel. To read more information concerning Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac experts can nurture the artistic aspect of Mac systems by offering phone-based help support and education in graphics, audio, and video. Progent's support professionals offer expertise in a variety of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio/video or configuring an audio/video production studio.
Remote Network Monitoring Services
Progent can provide businesses in Addison, or anywhere in the state of Texas, online computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your computer maintenance is proactive and automated. By spotting potential issues before they evolve into downtime, proactive monitoring can avoid inconvenient and expensive information system failures. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or networks based on a variety of platforms.
To contact Progent about urgent remote support with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent.