Fast Remote Troubleshooting for Addison Computer Networks
Fast Phone Technical Support for Addison NetworksFor businesses in Addison or anywhere in the state of Texas, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's online support engineers provide exceptional value because they possess the practical background and are equipped with the advanced tools necessary to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since service calls use up minimal billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in indirect expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's extensive online consulting experience is particularly helpful for businesses that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for online help is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you receive. Unlike many online service organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing avoid situations where quick solutions manage to turn into substantial invoices. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and proven processes that ensure the maximum level of effectiveness for remote consulting and repair for information networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to interface to your computer system remotely without compromising network security.

Progent's advanced service reporting system stores thorough records of the service that Progent's customers have received. Progent's authorized engineers have the benefit of the history of assistance delivered to every client by every Progent engineer. This archive of problems and responses is stored as a conveniently retrievable internal knowledge base that permits Progent's online support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with major technology companies such as Cisco and Microsoft make available other extensive technical databases and allow quick response from manufacturers' internal product engineers so Progent's online consulting specialists are able to determine the best solutions quickly.

Online technical services available from Progent to clients in Addison and throughout the state of Texas include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that any potential issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special fields of information technology enables customers to execute major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for businesses who lack the budget to create an internal Call Center but who need fast communication with a reliable Help Desk with professional telephone assistance as well as the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk consulting expertise can assist you in creating an effective new Call Center or revamping your current organization, evaluating or enhancing Help Desk software products to meet the particular requirements of your company, or adding temporary phone support staff to supplement your internal Help Desk Call Center group to deal with high-demand situations such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of seasoned information technology professionals offers your workers in Addison or anywhere in the state of Texas quick contact with an effective network service resource with substantial experience delivering phone consulting and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center perception as a significant driver of company productivity, and Progent's aim is to solve instead of just report technical problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based advanced engineering support and training in special application areas including ERP, MRP, customizing accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for familiar Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, programming, and education services, refer to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Addison, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so that your computer support is proactive and automated. By spotting looming issues before they grow into crashes, automated monitoring can head off stressful and expensive service failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that incorporate multiple platforms.
How Your Addison Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Addison or anywhere in the state of Texas, Progent's online network support specialists are ready to provide expert and cost-effective system help the instant your business needs it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve network problems rapidly while eliminating the expense and lost time that comes with in-person support calls.

Even if your Addison office deals with a local freelance support technician or employs a full time organization that can handle ordinary network problems, Progent’s Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either lack the availability or the experience to deal with unexpected network crises or especially complex integration projects.

Features of Progent's Remote Computer Services for Addison
Progent's phone support, Internet-based troubleshooting, network security expertise, and network administration services give offices in Addison or anywhere in the state of Texas unparalleled leverage for your support investment. Whether you need occasional telephone help and remote network repair or ongoing Help Desk outsourcing support and system management, Progent's experts can deliver your office enterprise-level network support while allowing you to eliminate the cost and hassle of running a large internal IT staff. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT experience, refined support tools, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average longer than a decade of real-world industry background, at the front lines of IT support, performing a wide range of technical projects for an extensive array of customers. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not only expert technical skills, but also a support engineer with field-tested methods for using computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help per minute. Consequently, you pay exclusively for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services provided during normal business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Businesses who work with familiar freelance service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.