Fast and Affordable Online Troubleshooting for Addison IT Networks
For organizations in Addison or anywhere in the state of Texas, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic jobs.
Progent's online technical support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated technology required to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses because solutions require minimal chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally with incidental costs by reducing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting experience is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you receive. In contrast to typical remote support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent situations where speedy. minor repairs somehow turn into substantial tabs. Progent's skill at dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which permit the highest level of effectiveness for online technical support and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to interface to your system remotely without violating network security.
Progent's powerful technical support reporting application maintains detailed records of all support that Progent's customers have been provided. Progent's staff service personnel have access to the history of assistance provided to each Progent customer by every Progent consultant. This database of trouble tickets and fixes is organized as an easily searchable support database that enables Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and working associations with major industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and permit fast access to vendors' internal product engineers so Progent's remote service specialists can determine the most efficient resolutions promptly.
Online technical support services offered by Progent to companies in Addison and throughout the state of Texas include:
Authorized Windows Experts
Progent's Microsoft-certified online support professionals can deliver computer repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Skype for Business Server migration support, Lync Server management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of cost-effective desktop services to assist your business to deploy, configure, troubleshoot, and administer workstations and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 migration support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the premier recognition for networking consultants, and indicates an individual's technical skills at the master level. CCIEs know how to deal with even the most complex issues associated with network infrastructure design, integration, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network management tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep experience enables them to find solutions for problems quickly. In typical instances, less seasoned engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can interface to your environment by means of state-of-the-art remote troubleshooting technology to provide quick, secure, and economical analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000e
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's industry-leading selection of infrastructure appliances. Cisco technology consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch consulting, Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless VoIP phones configuration, Cisco Meraki wireless AP planning and set up, Aironet Wireless Access Points planning and integration help, Cisco WiFi controllers support Services, Cisco VPN Consulting expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security solutions that can enhance the immunity of your Windows, Apple macOS and OS X, or Linux network against attacks or help your company to recover rapidly after a serious breach. Security solutions offered by Progent include: comprehensive network security and compliance evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile communication; protecting your email infrastructure from viruses, spam and DHA attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring services quickly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to plan, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and managed with a high level of automation independent of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based support services to cover a broad spectrum of information technologies such as system architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in networks that include Linux and Microsoft Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux-based environments. Progent's team-based methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance diagnosing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology enables customers to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:
How Your Addison Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or improving your current organization, evaluating or modifying Help Desk application software to handle the unique needs of your corporation, or providing occasional phone support personnel to work with your internal Call Center team during demanding events such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk team of seasoned information technology experts offers your workers in Addison or anywhere in the state of Texas rapid access to an effective network service resource with substantial experience providing phone help and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a key driver of company success, and Progent's target is to resolve instead of merely document IT problems.
- Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team can supply online advanced engineering support and education in special application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver companies in Addison, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so your computer support is proactive and automated. By anticipating potential problems before they cause downtime, proactive monitoring can ward off disruptive and costly information system failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that support a combination of OS platforms.
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and startups in Addison or throughout the state of Texas, Progent's phone-based network support engineers are ready to provide expert and economical system support whenever your business needs it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to solve computer problems quickly while eliminating the cost and lost productivity associated with in-person support visits.
Even if your Addison business deals with a regular independent consultant or employs a full time IT staff that can handle typical network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your local resources in cases when your regular service personnel either lack the availability or the expertise to handle unexpected network crises or especially challenging integration problems.
Advantages of Progent's IT Support for Offices in Addison
Progent's remote network troubleshooting services enable your Addison business to realize the benefits of immediate, enterprise-level IT support without the expense of managing a full-time IT staff. Your network will derive added business worth by becoming increasingly reliable, productive, and secure. Advantages to your business include:
- Convenient remote extension of your local support resources
With most businesses in Addison or anywhere in Texas, local network support resources, whether consisting of outside consultants or an in-house maintenance staff, can resolve the majority of network problems. However, major troubles can spring up when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your onsite support personnel. In these instances, Progent's online support experts give you a convenient, quick, and affordable way to supplement your regular help and to transfer valuable information to increase your capability to resolve future problems in-house.
- Reduced Dependence on Individual Service Providers
For network maintenance, smaller companies often depend on independent freelance service providers. While freelance consultants have less overhead than big consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of backup help may require your business to wait for assistance during an IT crisis. As your company grows, network unavailability and problems with vital applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve service expertise to make sure your IT system stays up and running.
- Create a Solid Basis for Seamless Expansion
Companies typically start with an IT system created on a shoestring budget. Lacking a strong framework, slap-dash repairs can get piled on top of a shaky foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. Such badly designed environments require careful assessment, smart strategic planning, and wide IT expertise to upgrade to a system architecture that can offer the solid foundation to handle current business requirements and facilitate downstream growth.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller companies require guidance and technical training to navigate through an increasingly complicated array of product alternatives available for promoting business growth and improving efficiency. They hardly need a network consultant who is trying to sell a certain vendor's products. IT support and product selling can result in a scenario where the proposed
solution is designed around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align technical consulting with the real interests of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT knowledge, fine tuned support tools, and familiarity with enterprise networking allow businesses to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does My Business Begin Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Complete Range of Servers
Progent can provide world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 R2 support, Microsoft Windows 2003 maintenance, MS Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for online support and in-person help per minute. As a result, you are charged just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment for services provided during normal working hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has few competitors. Businesses who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.