Fast and Affordable Remote Troubleshooting for Addison Texas Information Networks
For businesses in Addison Texas, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the assistance of CISSP-certified security consultants to handle high-level security design and diagnostic issues.
Progent's remote support engineers provide excellent leverage because they have the real-world experience and have access to the sophisticated tools necessary to resolve most network issues quickly. Efficient support reduces direct expenses since solutions require fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits even more with incidental costs by minimizing or eliminating network downtime and related costs due to business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote consulting expertise is particularly valuable for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.
Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. Unlike typical online service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid situations where speedy. minor fixes somehow end up as big invoices. Progent's penchant for solving problems quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-proven processes which ensure the highest degree of efficiency for online help and repair for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's Technical Response Center to link to your computer system without breaching network security.
Progent's proven technical support reporting application includes comprehensive histories of the service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of all help delivered to each customer by every engineer. This archive of anomalies and fixes is structured as an easily searchable proprietary knowledge base that enables Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's support grows daily. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft open up additional massive technical support databases and allow priority access to vendors' internal support staff with the result that Progent's online consulting experts can determine the best resolutions promptly.
Online support services available from Progent to companies in Addison Texas include:
Certified Microsoft Windows Expertise
Progent's Microsoft-expert online support professionals can provide network problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can assist you with a wide range of technology support such as Microsoft Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Lync Server 2013 management, and Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable PC desktop consulting and support services to help you company to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include offering Windows 11 planning and upgrade support and Windows 10 configuration assistance, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE certification is the highest recognition for network infrastructure professionals, and validates a person's network technology skills at the master level. CCIEs know how to handle even the most challenging challenges associated with network infrastructure design, integration, management, security, and problem solving. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their depth of expertise allows them to solve problems rapidly. In common cases, less qualified engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can connect to your computer system by means of sophisticated remote troubleshooting tools in order to perform fast, safe, and economical analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
| 5080 Spectrum Drive, #1000
Addison, TX 75001
|Addison Network Support Services
|1333 W McDermott, Suite 150
Allen, TX 75013
|Allen Network Support Services
|500 E Front St, #160
Arlington, TX 76011
|Arlington Network Support Services
|3710 Rawlins St, Suite 1420
Dallas, TX 75219
|Dallas Network Support Services
|1617 Park Place Avenue
Fort Worth, TX 76110
|Fort Worth Network Support Services
|675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
|Garland Network Support Services
|5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
|Irving Network Support Services
|5700 Granite Pkwy, Suite 200
Plano, TX 75024
|Plano Network Support Services
|550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
|Southlake Network Support Services
Progent's Cisco CCIEs can provide help for the entire range of Cisco's top-selling family of infrastructure devices by delivering services that include:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to complete the time-critical first step in responding to a ransomware attack by containing the malware. Progent's online ransomware engineer can assist you to identify and isolate breached servers and endpoints and protect undamaged resources from being compromised. If your Addison network has been breached by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Help
Progent's ransomware recovery consultants can help your Addison business to restore a system damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor. Progent's team of cybersecurity specialists have the wide range of knowledge required to reconstruct all vital facets of a compromised system quickly and with minimal loss of data. To learn more, visit Progent's ransomware cleanup and operational continuity experts.
CISM and CISSP Certified Network Security Engineers
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of system protection solutions to improve the immunity of your Windows, macOS and OS X, Linux, or UNIX network against attacks or help your business to recover quickly after a damaging breach. Security support services offered by Progent include: comprehensive data security analysis utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm assaults; setting up firewalls; designing secure techniques for remote and mobile access; protecting your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting to help companies of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize on-premises IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of cloud migration support services that include Microsoft 365 integration with local Exchange environments,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also supports non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer phone-based support services to cover a wide spectrum of computer technologies including system infrastructure, messaging systems, system and process security, plus UNIX and Windows coexistence. For server consolidation and simplified administration in environments that combine Linux with Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from older applications to Windows or Linux-based solutions. Progent's team-based approach to solving technical problems enables quick escalation, when required, to engineers with appropriate expertise to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency remote assistance resolving problems within UNIX/Linux networks powered by leading variants of UNIX including:
Apple Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's top corporations. The ProSight suite of outsourced network management services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the entire malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with leading backup technology companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow transparent backup and fast restoration of important files, applications, system images, plus virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. Besides maximizing the security and functionality of your computer network, Progent's patch management services permit your in-house IT staff to focus on more strategic projects and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and enter your password you are asked to confirm who you are via a unit that only you possess and that is accessed using a different network channel. A wide range of devices can be used for this second means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. For details about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of in-depth reporting tools created to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so that any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology programs. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows clients to complete critical projects economically and on time. Progent's special online consulting services include:
How Your Addison Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk or revamping your existing organization, evaluating or enhancing Help Desk Call Center application software to address the special requirements of your corporation, or adding occasional online personnel to reinforce your existing Call Center resources to handle unusually busy scenarios such as software transitions, mass updates, or rolling out new applications.
Progent's Call Center staff of experienced network consultants provides your workers in Addison Texas fast assistance from a reliable technical support resource with substantial background providing telephone-based help and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center perception as a solid enabler of company productivity, and Progent's target is to resolve and not merely document IT problems.
- Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Group can supply online and in-depth engineering expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more about Progent's consulting, programming, and education services, see Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Addison Texas online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM for your environment so that your computer support is proactive and automated. By detecting possible problems before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and costly network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks that support multiple OS platforms.
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Addison Texas, Progent's online computer support specialists are ready to provide expert and affordable IT help the instant your organization requires it. Over two decades of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair computer problems quickly while avoiding the cost and lost time associated with on-premises support calls.
Even if your Addison office works with a regular freelance support technician or maintains an in-house IT staff that can deal with day-to-day network issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the time or the experience to solve sudden system emergencies or particularly challenging integration problems.
Features of Progent's Remote Computer Services for Addison Texas
Progent's phone help, remote repair, network security expertise, and system management services give companies in Addison Texas unparalleled leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk services and system management, Progent's experts can deliver your business world class IT support while allowing you to avoid the cost and hassle of running a full-service in-house IT organization. Highlights of Progent's online help program include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Addison Texas and is also ideal for networks in more remote regions that lack consultants with proven expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support company, Progent has access to a broad array of Microsoft support tools, service information, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent provides online support on a by-the-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for phone help and asks for no periodic subscription fee for support services delivered during normal working hours. This keeps you from paying big invoices for simple fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's certified experts for Cisco can provide access to on-staff specialists with skill in planning, deploying, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core support services consist of system integration, Microsoft Exchange consulting, network security planning, and Co-managed Help Desk services. Progent's Application Experts group offers in-depth consulting support for specific application areas. Support available from the Application Experts Team includes:
Dynamics GP Consulting and Customization
Microsoft Office Project Expertise
Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and SQL Server 2014 Software Development and Troubleshooting
Oracle Database Administration and Software Programming
MySQL DBA Services and Software Programming
Amazon Marketplace Web Service (Amazon MWS) Application Development
By providing a full service one-stop resource for network generalists and specialists, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that match the special needs of your business.
- Sophisticated Online Access Tools
Secure online connectivity permits Progent's support professionals to observe exactly what your users see. This makes it easier to produce quick fixes to issues that could otherwise demand an expensive personal service call. Cutting-edge online connectivity tools and expert engineers together allow Progent to repair most network issues rapidly and affordably. Progent is an industry leader in online support and automated system analysis.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Support for Maximum Network Availability
For organizations with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this offering can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed especially for budget-conscious companies whose workers require immediate access to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical expertise, refined support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Network Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent can provide world-class support for Microsoft's leading server platforms with services such as Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 support, Microsoft Windows 2003 upgrades, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises visits by the minute. As a result, you pay just for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for support services provided during normal working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Companies who utilize familiar freelance service providers or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only IT service firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.