Fast Remote Technical Support for Addison Texas Computer Systems
Immediate Phone Consulting for Addison SystemsFor organizations in Addison Texas, Progent provides online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the services of CISSP-qualified cybersecurity consultants to handle advanced security design and troubleshooting jobs.

Progent's remote support experts offer excellent value due to the fact that they possess the real-world experience and have access to the advanced tools needed to resolve most information system problems rapidly. This reduces direct expenses because solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote technical support know-how is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe exclusively for the support that you receive. Unlike many remote support companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent scenarios where fast repairs somehow end up as large bills. Progent's penchant for disposing of technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of customized tools and field-tested processes that ensure the maximum degree of effectiveness for online engineering help and repair for computer networks of any size. Progent provides secure VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's online support team to interface to your company's computer system without breaching corporate security.

Progent's proven technical support reporting application maintains comprehensive documentation for all service that Progent's customers have received. Progent's staff engineers have access to the history of all help provided to every client by any Progent consultant. This database of trouble tickets and resolutions is stored as a quickly searchable proprietary database that allows Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's online service specialists can determine the most efficient resolutions in the least time.

Remote technical services provided by Progent to companies in Addison Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all critical facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and enable transparent backup and rapid recovery of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, user error, malicious insiders, or software bugs. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a flexible and affordable alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information system. In addition to maximizing the security and functionality of your computer network, Progent's patch management services free up time for your in-house IT staff to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm your identity on a device that only you possess and that is accessed using a different network channel. A broad range of out-of-band devices can be used as this second form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may designate several verification devices. For more information about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time management reporting plug-ins created to integrate with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important fields of information technology allows customers to complete critical projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Call Center service options for companies with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all facets of online desktop support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the top professional services automation (PSA) platform for handling service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Call Center staff of seasoned information technology professionals provides your customers in Addison Texas quick assistance from a reliable technical support group with years of background providing telephone-based help and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center perception as a crucial contributor to company productivity, and Progent's intent is to fix instead of simply record network issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based advanced consulting expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and training for Microsoft applications such as CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more on Progent's expertise, customization, and training services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in Addison Texas remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting. Progent can tune Operations Manager to accommodate your business so your IT support is proactive rather than reactive. By spotting possible trouble spots before they result in downtime, proactive monitoring can minimize inconvenient and expensive information system failures. Progent can also utilize system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or environments that support a variety of OS platforms.
How Your Addison Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Addison Texas, Progent's phone-based computer support engineers are ready to provide expert and affordable IT support whenever your business has to have it. Over two decades of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine online access tools to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-premises service calls.

Even if your Addison company relies on a local freelance consultant or employs a full time IT staff that can handle common network issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to deal with sudden system crises or particularly complicated integration projects.

Benefits of Progent's Network Help for Organizations in Addison Texas
Progent's online network troubleshooting services enable your Addison organization to experience the advantages of timely, world-class network support without the expense of maintaining a full-time IT staff. Your network will acquire added strategic worth by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    For most offices in Addison Texas, nearby network support resources, whether represented by independent consultants or an in-house IT staff, can take care of the majority of technical issues. On the other hand, serious problems may spring up when local resources are overstretched or absent, and some problems may involve technology that is unfamiliar to your local service technicians. In these instances, Progent's on-call service professionals provide an easy, quick, and affordable way to augment your local resources and to convey useful information to improve your capability to resolve future issues in-house.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller offices often depend on individual freelance consultants. While independent consultants carry less overhead than big support organizations and can often charge marginally less, they are often overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the absence of backup personnel may force your business to go without assistance during an IT crisis. As your network grows, system unavailability and trouble with vital software become more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your IT system is always up and running.

  • Build a Scalable Basis for Seamless Expansion
    Companies often start with an IT system implemented on a modest budget. Lacking a robust framework, slap-dash fixes can get thrown onto a weak foundation. When a network grows, reliability and scalability problems can hinder the productivity of the business. These badly built systems need careful analysis, intelligent strategic planning, and wide technical expertise to evolve to a network architecture that can provide the solid foundation to meet critical business requirements and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller businesses need guidance and technical education to navigate through an increasingly complicated maze of technology alternatives available for accelerating business success and enhancing efficiency. Businesses do not need a network consultant who is motivated to resell a specific vendor's technology. Network consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the true needs of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to align IT consulting with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT experience, refined support tools, and understanding of enterprise networking enable offices to avoid the limitations of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average more than a decade of hands-on professional experience, at the front lines of network support, executing a wide range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This ensures that you get not just expert IT capability, but also a support engineer with field-tested methods for using technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services provided during normal working hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast repairs so you won't be tempted to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on delivering high-value services where Progent faces few competitors. Businesses who work with familiar independent consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, system monitoring can keep your information network from painful and costly service losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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