Fast Online Support for Addison Computer Systems
Immediate Phone Technical Support for Addison NetworksFor businesses located in Addison or anywhere in Texas, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to handle complex networking problems, plus the services of CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage because they have the real-world experience and have access to the advanced tools needed to resolve the majority of information system problems quickly. This lowers direct expenses because solutions require fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves additionally in indirect expenses by reducing or eliminating system downtime and related costs resulting from business disruption, upset clients, idle employees, and distracted management. Progent's extensive online consulting expertise is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote support is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you are billed just for the support that you actually get. Unlike many remote support companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and simple policy for billing prevent situations where quick solutions somehow end up as substantial bills. Progent's skill at handling technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and proven methodologies that permit the highest degree of efficiency for online help and repair for information systems of all sizes. Progent offers protected VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to connect to your company's environment remotely without breaching network security.

Progent's sophisticated customer support database system maintains comprehensive documentation of all service that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of all help provided to every Progent client by every engineer. This database of problems and responses is organized as a conveniently exploitable support knowledge base that permits Progent's online technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft open up additional extensive technical knowledge bases and allow quick response from vendors' internal product engineers so Progent's remote consulting experts can come up with the most efficient solutions in the least time.

Online support services available from Progent to businesses in Addison and throughout the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, flat-rate services intended to allow small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you’re planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective security and backup environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows clients to execute critical projects within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that manages all facets of remote Level 1 desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent’s Help Desk Co-management services allow your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center team of veteran network professionals provides your workers in Addison or anywhere in the state of Texas immediate contact with an effective support group with years of experience delivering phone support and online repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a crucial driver of business performance, and Progent's goal is to fix rather than merely report network problems.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team provides remote professional consulting expertise and education in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, customization, and education for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Addison, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your environment so that your computer support is proactive rather than reactive. By exposing looming trouble spots before they expand into downtime, system monitoring can ward off disruptive and costly information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or networks powered by a combination of OS platforms.
How Your Addison Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Addison or anywhere in the state of Texas, Progent's phone-based computer support engineers are ready to provide effective and economical IT help the instant your business has to have it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to refine remote access technology to fix computer problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Addison office has a local freelance consultant or employs an in-house organization that know how to deal with typical network problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the availability or the experience to address sudden network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Companies in Addison
Progent's remote IT consulting services enable your Addison business to have the benefits of timely, expert IT support without the expense of maintaining an in-house IT organization. Your information system will derive added business value by becoming increasingly available, efficient, and secure. Advantages to your business include:

  • Seamless remote extension of your local support resources
    With most organizations in Addison and throughout Texas, nearby network service resources, whether consisting of independent consultants or a full-time maintenance staff, can handle typical network issues. On the other hand, IT crises might spring up when your regular support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your local support people. In these cases, Progent's on-call support specialists give you a convenient, quick, and budget-friendly solution to augment your regular resources and to pass on useful information to improve your capability to resolve future issues locally.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller businesses often depend on independent freelance service providers. Although freelance service people have smaller overhead than larger service organizations and can often charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the lack of backup help may require your business to go without help during an IT crisis. As your business grows, system unavailability and trouble with vital software become more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a ready source of backup service expertise to make sure your IT system stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    Businesses often start with an information architecture created on a modest budget. Lacking a proper framework, slap-dash repairs often get piled onto a weak foundation. As a network grows, stability and expandability problems can hinder the productivity of the business. Such badly built environments require proper analysis, intelligent long-term planning, and extensive IT knowledge to upgrade to a network architecture able to provide the solid foundation to handle critical business demands and simplify downstream expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller offices need advice and technical education to negotiate an increasingly complicated array of technology alternatives capable of accelerating business growth and improving efficiency. Businesses do not need a computer engineer who is trying to earn a commission on a specific vendor's technology. IT consulting and product selling can lead to a scenario where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align IT consulting with the real interests of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical experience, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier consultants average longer than a decade of real-world industry experience, in the trenches of network support, performing a wide variety of technical tasks for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent teaches its support staff. This means that you get not just world-class technical help, but also a consultant with field-tested methods for applying technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person visits by the minute. Consequently, you pay just for received support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services delivered during regular business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by every consultant to every client. The discipline of documenting and organizing support records results in more efficient support and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who won’t release vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only support companies to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.