Fast Remote Help for Addison Texas IT Networks
Urgent Remote Technical Support for Addison NetworksFor companies in Addison Texas, Progent provides online support for information systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's remote support engineers offer exceptional leverage because they possess the practical experience and have access to the advanced tools required to solve the majority of information system problems quickly. Efficient support reduces immediate costs since solutions require fewer chargeable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company saves even more in indirect expenses by minimizing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's extensive online consulting experience is particularly important for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's billing model for online help is structured to leverage your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. Unlike typical remote support firms, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where fast solutions somehow end up as major invoices. Progent's skill at dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and proven methodologies which promote the highest level of efficiency for online engineering help and troubleshooting for information systems of any size. Progent offers safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's online support team to interface to your company's environment remotely without breaching corporate security.

Progent's proven customer support reporting system stores detailed records of all support that Progent's clients have received. Progent's staff service personnel have access to the details of services delivered to each Progent customer by every engineer. This archive of problems and responses is structured as an easily searchable internal database that enables Progent's online support engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of certifications and close relationships with key technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast access to manufacturers' in-house support staff so Progent's online consulting specialists can come up with the most efficient solutions quickly.

Online services provided by Progent to companies in Addison Texas include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's top enterprises. Progent's ProSight line of outsourced network management services covers all key aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management processes, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup/recovery environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows customers to execute critical projects within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle challenging problems.

    Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network professionals offers your workers in Addison Texas quick communication with an effective technical support group with years of experience offering telephone-based consulting and remote troubleshooting for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a crucial enabler of company success, and Progent's intent is to solve rather than merely document network issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Group offers online professional consulting expertise and training in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can deliver consulting, programming, and training for familiar Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Addison Texas online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so that your computer maintenance is proactive rather than reactive. By anticipating potential issues before they expand into crashes, system monitoring can minimize disruptive and expensive information system crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks powered by a variety of OS platforms.
How Your Addison Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Addison Texas, Progent's phone-based network support specialists can deliver expert and affordable system help the instant your organization has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the expense and lost time associated with in-person service visits.

Even if your Addison office works with a local independent consultant or employs an in-house IT staff that can handle ordinary network issues, Progentís Microsoft certified consultants can still offer a convenient and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the availability or the experience to fix sudden system emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Organizations in Addison Texas
Progent's remote IT consulting services allow your Addison company to experience the benefits of immediate, enterprise-grade IT support without the expense of managing an in-house IT organization. Your information system will derive added business value by being more reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site support resources
    For most offices in Addison Texas, local network service providers, whether made up of independent consultants or an internal IT staff, can handle the majority of technical problems. However, major troubles might strike when local resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your local support personnel. In these situations, Progent's on-call support professionals provide a convenient, quick, and economical solution to augment your local help and to transfer useful information to improve your ability to handle future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network maintenance, smaller businesses commonly rely on independent freelance consultants. While independent service people have less overhead than larger consulting organizations and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the absence of backup personnel may require your company to go without help during an IT crisis. As your network expands, system downtime and problems with critical software become more costly. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of backup support experts to make sure your IT system remains up and running.

  • Build a Solid Foundation for Smooth Growth
    Businesses often begin with an information architecture implemented on a modest budget. Lacking a scalable framework, slap-dash repairs often get thrown onto a shaky foundation. As a company grows, reliability and expandability problems can impede the productivity of the business. Such poorly designed environments need careful assessment, intelligent long-term planning, and broad-based IT expertise to evolve to a system infrastructure able to offer the solid foundation to meet critical business demands and simplify downstream growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller companies require guidance and technical education to navigate through an ever more complex array of product alternatives available for promoting business success and improving productivity. They do not need a network consultant who is attempting to resell a specific vendor's technology. Network support and product selling can result in a scenario where the proposed solution is designed around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts by offering just services instead of products. This allows Progent to match technical expertise with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of technical experience, refined support software, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    Progent is hiring a variety of on-staff employees such as motivated Microsoft Certified Systems Engineers; system experts who have Cisco CCNP or CCIE credentials; and specialists in fault-tolerant system design with experience in mobile access, wireless networking, non-stop systems, business continuity planning, data protection, and virtual servers. We are also looking for workstation support experts, remote service specialists, and CISSP or CISM accredited security professionals. Progent is also hiring veteran managers and administrators able to perform efficiently in our dynamic, virtual office model. Progent contracts independent professionals who have specialized expertise and working experience in important information technology topics beyond Progent's primary technical focus. Our Experts Group hires freelance consultants who can provide consulting and development services for mission-critical applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have deep expertise with non-Microsoft platforms such as Linux derivatives, Apple OS, or Sun, or can provide expert help in technologies like telecom, web site development, EDI, eCommerce, or dbm programming. Independent contractors premier by us cooperate with Progent's staff professionals to deliver comprehensive solutions for small and midsize company networks.

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    Progent offers customized remote training for popular client applications and environments including Microsoft Office Excel, Word, PowerPoint and Visio plus Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Remote training provides the advantages of conventional physical classroom seminars, including immediate interaction between clients and trainers, but eliminates the expenses of travel and the challenge of trying to synchronize the schedules of many workers. Offered to single students or classes of all sizes, Progent's virtual training permits the instructor to run the seminar from a remote office while the clients can be spread across an office or across the country. Live online learning supports proven learning aids like broadcast white boards, real-time questions, and shared desktops. Sessions can be short and personalized to specific topics or extended in time and broader in scope.

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    Progent's Cisco-certified Wi-Fi networking consultants can provide online and on-premises consulting and support services to assist your organization to plan, configure, manage, optimize, and repair Wi-Fi networks that utilize Cisco's Meraki access points. Progent's experts can also assist your organization to plan and implement hybrid networks that integrate local and cloud-hosted resources and that provide seamless connectivity, enhanced protection, streamlined management, and dependable performance for all your wired and wireless devices.

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    Exchange Servers and Apple Mac computers can co-exist efficiently. Progent's Apple and Microsoft certified experts can help you install Microsoft Entourage and Exchange so your Apple Macintosh users can collaborate with teammates who run Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to receive and send email, examine the GAL, copy addresses, synchronize appointments, and alert fellow workers to meetings with your Exchange account. Progent will make sure that your Exchange Server is properly configured and that WebDAV and Outlook Web Access are enabled. Progent also offers customized onsite Entourage training.

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    SCDPM 2012 Upgrade Professionals

    Progent's Microsoft-certified consultants offer remote or onsite support to assist businesses of any size to plan, implement, administer, and repair a backup/restore solution based on System Center 2012 Data Protection Manager. Progent can help you to upgrade from earlier versions of SCDPM or from a different backup platform, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud, or hybrid datacenters. Progent can provide as-needed help for fixing particularly challenging problems, or comprehensive project management support. Progent's consultants can also assist your business to design Data Protection Manager into a comprehensive disaster recovery plan.

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    GIAC was founded in 1999 to validate the knowledge of IT security professionals. GIAC accreditations are acknowledged by businesses and government organizations around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer expertise with any of the network security services addressed within GIAC certification such as evaluating infrastructure vulnerability, incident handling, traffic analysis, web services security and security information and event management (SIEM) solutions.

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  • Offsite Managed Data Backup Service Support and Help 24x7x365 Offsite Managed Backup Service Consulting Services

  • Macintosh OSX Professionals
    Onsite Technical Support OS X

    Progent's experts can provide Mac users a range of services including workstation support, Apple macOS and OS X expertise, Mac integration with Windows networks, Microsoft Entourage and email help, security services, and custom education. Progent can assist businesses to upgrade to macOS from OS X or earlier versions of OS X and Progent can provide expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with iPhone integration and iPad management, or moving to Apple's iCloud. For business networks based solely on Apple macOS or OS X or for networks with a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, configuring and maintaining a network environment that is reliable, secure, efficient and able to achieve your organization's business goals.

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  • Open Now Project Implementation Professionals Microsoft Project Management Professional

  • On-site Support Office 2016
    MCSE Expert Certified Server Setup Excel Sparklines

    Progent's Microsoft Office and Office 365 consultants can assist businesses of any size to incorporate Microsoft Office desktop and Office 365 applications such as Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a cohesive productivity solution that provides fast ROI and promotes improved business outcomes. Progent can assist you to integrate Microsoft Office or Office 365 apps with one another and with additional key Microsoft technologies such as SharePoint, Exchange Server and SQL Server deployed locally or in the cloud. Progent can also assist you to resolve compatibility issues with various versions of Office desktop and can provide customized online training to individuals and groups.

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  • 24-Hour Server Monitoring Network Consultant
    After Hours Microsoft System Center Operations Manager Network Consultant

    Even if your company has a minimal network support staff and a modest technology budget, your information network can still have the same high reliability and responsiveness that once needed a substantial in-house service group. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-certified and Cisco-premier IT professionals, the most recent system management products for proactive monitoring and threshold alarms, and economical support programs such as a help desk service to keep your mission-critical business applications and hardware operating.

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  • Cisco Certified Security Professional (CCSP) Consultancy
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    Progent provides customers the services of consultants who have been awarded some of the IT industry's most prized certifications. Progent thinks that clients have the right to know that their IT support professionals have accredited testing as well as broad practical field experience so that Progent's clients can engage Progent's support with trust. Often, vendor credentials like the CCIE confers privileges for significantly better vendor help than is offered to uncertified consultants, allowing Progent to offer customers a higher level of IT support. In addition, recognized credentials such as CISM or CISSP for IT security can help enterprise customers to show compliance with regulatory demands by engaging the assistance of recognized industry professionals.

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  • Small Office Assessment
    Small Business Network Support Service

    Progent delivers the help of Microsoft and Cisco-Certified IT consulting experts to show clients affordable alternatives to help companies maximize the benefits of Microsoft and Cisco products. For networks that range from small offices to large enterprises, Progent's expert consultants can assist you to enhance your network's e-mail architecture, protection, reliability, throughput, and IT administration.

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  • Google Cloud firewall integration Consult
    Google Cloud solutions Consultant Services

    Progent can provide cost-effective online and on-premises consulting to help companies to move all or part of their critical network resources to Google Cloud Platform (GCP). This can save time and equipment costs and allow access to Google's cutting edge AI and machine learning technology. Progent can help you with every phase of Google Cloud Platform integration including requirements analysis, readiness evaluation, architectural design, testing, configuration, centralized administration, performance tuning, software license management, backup/restore solutions, and security and compliance.

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  • Remote Monitoring and Reporting Engineer Microsoft Operations Manager Support and Integration

  • Solaris Remote Engineers
    After Hours Specialist Linux Remote

    Progent offers nationwide remote technical support and consulting services for businesses who operate Sun Solaris networks or whose information systems include a mix of Sun Solaris and Microsoft Windows technology. Online IT help provides optimum return for your information technology budget by preserving user productivity and limiting the hours charged for computer analysis and repair. Advanced online support technology and skilled service specialists and engineers allow Progent to handle the majority of network problems without wasting time and expense by going to your location. In the vast majority of cases your IT problems can be dealt with over the phone or via a combination of phone support and remote access. Progent can make available Cisco CCIE network experts and CISA and CISM certified security professionals to assist with the most challenging system problems.

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  • ProSight Active Security Monitoring Specialists
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    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including protection, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats.

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  • SCCM 2012 Mobile Device Management Support Services SCCM 2012 Windows Server Deployment Technical Support Services
  • SQL Server 2014 and Hyper-V Outsourcing 24/7 Microsoft Experts SQL Server 2014 Database Migration Specialist

  • Urgent Specialist Citrix Workflow Studio
    Consulting Services Citrix StorageLink Site Recovery

    Progent's Citrix-certified consultants can help your organization to assess the potential strategic value of the various editions of Citrix Essentials for Hyper-V, help you to integrate Citrix administration tools with your Microsoft Hyper-V network, and show you how you can deploy Citrix Essentials to enhance the performance, uptime, flexibility, and fault tolerance of your virtualized environment while reducing the cost of resources and support and streamlining administrative tasks.

  • SQL Server 2016 R Services Support and Integration IT Consultants SQL Server 2016 Express
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  • Secure Check Point VPN-1 Urgent Security Firms Check Point NGX VPN

  • MRTG for Linux Consultants
    24-Hour Engineers Nagios for Linux

    Nagios and MRTG are useful, Open Source monitoring utilities that run on Linux and can be used to monitor UNIX/Linux environments, MS Windows networks, or multi-platform environments in which the Linux OS and Microsoft Windows coexist. The Nagios monitor lets system support engineers to monitor system services such as SMTP, HTTP, SSH, and NNTP. MRTG lets you track the traffic in and out of SNMP network appliances including servers, routers, and switches. Progent's network monitoring experts can help you utilize both these tools to streamline and troubleshoot your system.

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  • SharePoint Server 2010 Professionals
    24 Hour SPS Help and Support

    Progent's Microsoft-authorized consultants can show you how to evaluate the business justification for implementing SharePoint 2007, consult with you on the appropriate version of SharePoint for your application, offer setup and deployment expertise, help you to install MS SQL Server as a supporting database manager, optimize your network integrity, integrate your standard and custom application programs to operate with Microsoft SharePoint Server 2007, develop a company-wide security plan that includes portal solutions, and deliver troubleshooting and Help Desk support.

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  • Consultant Price Configure
    Consultant Price Support Team

    Progent's pricing policy is to charge for remote support and on-premises visits per minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization charge and asks no retainer for services delivered during regular working hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.

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  • MS SQL 2008 Online Technical Support
    Network Consultant SQL Server 2008

    Microsoft SQL Server 2008 offers indispensable, familiar tools to IT professionals and information workers, reducing the complexity of designing, deploying, administering, and accessing company information and database programs in environments ranging from mobile devices to enterprise information networks. The complexity and integration demands of Microsoft SQL Server 2008 call for a network consulting firm with real-world expertise and broad knowledge in designing and building information-based, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background supporting Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.

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  • Solaris-Windows Upgrade Consultants Solaris Migration Consultants

  • wireless IP phone security Consultants
    Wi-Fi VoIP phone integration Specialist

    Progent's wireless VoIP phone configuration and troubleshooting experts offer remote and onsite assistance to help you create and manage a Cisco wireless IP phone solution by delivering services that can range from troubleshooting the set up of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of a campus.

  • Specialists Microsoft Operations Manager Remote Monitoring and Reporting Troubleshooting
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  • Support Outsourcing BlackBerry BES Server Blackberry Consultant Services
  • Support Services ASA Firewall with Firepower Cisco Firepower AMP Online Consulting
  • System Center 2016 and VMware Integration Engineer 24 Hour System Center 2016 and Skype for Business Integration Support and Setup
  • System Center Management Packs Consultants Microsoft Expert Data center Monitoring Remote Technical Support
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  • Systems Consultant Cisco Addison-Richardson, Texas Cisco IT Consulting Services Addison-Farmers Branch

  • Security Tech Services Juniper Junos Configuration
    Juniper Junos Management Firewall Configure

    Progent's Juniper Networks-authorized network consultants can assist your company to design and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your network infrastructure, and upgrade smoothly from discontinued devices to the latest releases. Progent's Junos OS consultants can also provide expertise with Juniper's flagship network operating system to help your business to simplify the administration and improve the security of your Juniper VPN devices firewalls, and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can assist you manage networks that incorporate a combination of Juniper's OS platforms.

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  • Microsoft Windows Small Business Networking
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    To provide cost-effective IT services for small businesses, Progent offers comprehensive computer outsourcing plans that give small offices fast access to network help without forcing you to hire, train, and manage a large in-house IT staff. Progentís IT outsourcing services give you an affordable way for building a secure and robust system for your important Microsoft Windows business productivity products such as Office XP and Microsoft Office 2003.

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  • Time Machine and Outlook for Mac Computer Consultant Entourage and Exchange IT Consulting
  • Top ProSight Virtual Machine Hosting Specialist Consult ProSight VM Hosting
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  • After Hours Windows and UNIX Consultants
    Solaris with Windows Consultants

    If your company is developing UNIX or Linux applications on a network that includes Microsoft Windows-based processors, PCs, and office applications, Progent can provide comprehensive IT outsourcing that frees you to concentrate on your field of strategic expertise without the continual hassle of managing your business network. Through the use of automated server monitoring and by delivering remote and on-site support when your company needs it, Progent represents an economical way for supporting an IT network that provides excellent dependability, protection, and efficiency. Progent's developer assistance offerings include comprehensive network support outsourcing, virtual infrastructure, online and on-premises service and troubleshooting, network monitoring, and Help Desk Call Center services.

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