Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.

Dallas Metro Area Onsite IT Consulting
Progent locations in the Dallas Metro Area

City Street Address Contact Information
Addison, TX 5080 Spectrum Drive
Addison, Texas, 75001
Sales Phone: 469-317-9411

Link: Addison, TX Network Support Services
Allen, TX 1333 W McDermott Dr
Suite 150
Allen, Texas, 75013
Sales Phone: 469-342-0443

Link: Allen, TX Network Support Services
Dallas, TX 3710 Rawlins St
Suite 1420
Dallas, Texas, 75219
Sales Phone: 214-446-3777

Link: Dallas, TX Network Support Services
Fort Worth, TX 420 Throckmorton Street
Suite 200
Fort Worth, Texas, 76102
Sales Phone: 682-267-0022

Link: Fort Worth, TX Network Support Services
Irving, TX 5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
Sales Phone: 469-565-9652

Link: Irving, TX Network Support Services
Plano, TX 5700 Granite Pkwy
Suite 200
Plano, Texas, 75024
Sales Phone: 469-929-2939

Link: Plano, TX Network Support Services
Southlake, TX 550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
Sales Phone: 817-756-6968

Link: Southlake, TX Network Support Services

Fast and Affordable Online Troubleshooting for Addison IT Networks
Immediate Phone Technical Support for Addison NetworksFor businesses located in Addison or anywhere in Texas, Progent offers remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's online technical support experts provide exceptional leverage because they possess the practical background and are equipped with the sophisticated tools required to solve most network issues quickly. Efficient support reduces immediate expenses since solutions accumulate minimal billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company saves additionally with incidental expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially helpful for organizations that rely on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing model for remote help is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike many remote support companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor repairs manage to end up as large invoices. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes which promote the highest degree of efficiency for remote technical support and repair for computer networks of any size. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to access your network without violating corporate security.

Progent's proven service reporting system maintains comprehensive documentation describing the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services rendered to every client by any consultant. This history of anomalies and repairs is stored as a conveniently retrievable proprietary knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft open up additional vast technical support databases and allow quick response from vendors' internal product engineers so Progent's remote service specialists can come up with the best resolutions quickly.

Online technical services provided by Progent to companies in Addison and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing charges for longer-term consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables customers to complete critical projects economically and on time. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are intended for organizations who lack the money or time to support an internal Help Desk Call Center but who want fast communication with a reliable Help Desk with proficient telephone support plus the expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and acts as a transparent supplement to your established Help Desk organization. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve the toughest technical issues, or be available in overflow instances when your other service providers are too busy.

    Progent's Help Desk Call Center staff of veteran network consultants offers your customers in Addison or anywhere in the state of Texas instant assistance from an efficient technical support resource with extensive background providing phone support and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a key enabler of business productivity, and Progent's intent is to solve instead of just track IT issues.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff provides online and in-depth consulting expertise and training in key application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, programming, and education services, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Addison, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so your computer support is proactive and automated. By spotting potential problems before they result in downtime, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on a variety of platforms.
How Your Addison Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Addison or throughout the state of Texas, Progent's online computer support engineers can deliver professional and economical system support the moment your company needs it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to repair IT problems quickly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Addison business deals with a regular freelance consultant or maintains an in-house IT staff that know how to deal with ordinary computer problems, Progentís Microsoft certified consultants can provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to solve unexpected system crises or particularly tough integration problems.

Advantages of Progent's IT Support for Organizations in Addison
Progent's online support services enable your Addison business to realize the benefits of on-call, expert IT support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic worth by being more reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    With most companies in Addison and throughout Texas, local computer service resources, whether made up of freelance consultants or a full-time IT staff, can take care of typical technical problems. However, major troubles sometimes spring up when local support personnel are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service personnel. In these situations, Progent's online support specialists offer a convenient, fast, and budget-friendly solution to augment your regular help and to convey valuable information to improve your capability to resolve future issues locally.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller businesses often rely on independent freelance consultants. While independent consultants have smaller internal costs than big consulting firms and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the absence of reserve help may force your company to wait for help during an emergency. As your business expands, network unavailability and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup service expertise to make sure your IT system remains available.

  • Create a Solid Foundation for Seamless Growth
    Companies often begin with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get piled on top of an unstable foundation. When a network grows, reliability and scalability issues can impede the productivity of the organization. These poorly designed systems require careful assessment, smart strategic planning, and extensive technical expertise to evolve to a system infrastructure able to deliver the stable foundation to meet current business requirements and ease downstream growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Smaller companies require advice and technical education to negotiate an increasingly complex array of technology alternatives available for accelerating business success and enhancing productivity. They do not need a network consultant who is motivated to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is designed around a profitable product instead of the true requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align IT expertise with the real needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT experience, refined support software, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, in the trenches of network support, performing a wide range of technical tasks for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not only expert technical help, but also a support engineer with field-tested methods for using computer knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits by the minute. As a result, you are invoiced just for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no retainer for support services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by each consultant to every customer. The practice of documenting and archiving service records results in more effective service and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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