Immediate Online Troubleshooting for Addison Texas IT Networks
Fast Online Help for Addison NetworksFor organizations located in Addison Texas, Progent offers online help for networks based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure problems, plus the services of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's online support experts provide excellent value because they possess the practical background and are equipped with the advanced technology required to resolve the majority of network issues quickly. This lowers immediate costs since solutions accumulate fewer billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company saves even more with incidental costs by reducing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is especially valuable for organizations that are dependent on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises tech support may not be useful.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you receive. In contrast to many remote support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing do away with scenarios where speedy. minor fixes somehow end up as large bills. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized technologies and field-tested methodologies which promote the maximum level of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent provides safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's remote service group to link to your environment remotely without compromising corporate security.

Progent's advanced service database system includes detailed documentation describing the support that Progent's customers have received. Progent's team engineers have the benefit of the history of all help delivered to each client by every Progent consultant. This history of anomalies and solutions is organized as a conveniently searchable proprietary knowledge base that enables Progent's online support experts to communicate their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close associations with major technology companies such as Cisco and Microsoft open up additional extensive technical support databases and allow quick response from vendors' internal product engineers with the result that Progent's online consulting experts can come up with the most efficient resolutions quickly.

Remote support offered by Progent to companies in Addison Texas include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a family of affordable, fixed-price services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. Progent's ProSight line of network management outsourcing services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the entire malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and allow transparent backup and fast restoration of critical files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to optimizing the protection and functionality of your computer network, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic initiatives and activities that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other personal devices. With 2FA, whenever you sign into a protected application and enter your password you are requested to confirm your identity via a device that only you have and that is accessed using a different network channel. A broad range of devices can be used for this second form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. To learn more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time management reporting tools created to work with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized control and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so all potential problems can be addressed before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup system that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Call Center programs for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution built around the leading PSA platform for managing service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Call Center team of veteran information technology experts provides your computer users in Addison Texas fast assistance from an effective network service group with years of background providing phone consulting and remote diagnostics for networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a key contributor to business success, and Progent's aim is to resolve rather than simply document technical problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based advanced engineering support and training in key business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and Office Excel. For additional information concerning Progent's expertise, customization, and education services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center2, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Addison Texas remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can adapt SCOM to suit your business so that your network support is proactive rather than reactive. By exposing looming trouble spots before they result in crashes, system monitoring can avoid disruptive and expensive service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or networks that support multiple operating systems.
How Your Addison Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online support with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Addison Texas, Progent's online computer support engineers are ready to provide professional and economical system help the instant your company needs it. More than two decades of providing online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix network problems rapidly while eliminating the expense and lost time that comes with on-site service visits.

Even if your Addison company relies on a local freelance support technician or employs a full time organization that know how to deal with typical network issues, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the time or the expertise to resolve sudden network crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Companies in Addison Texas
Progent's remote technical help services enable your Addison business to have the advantages of immediate, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will derive greater business worth by becoming more reliable, productive, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site support resources
    For most organizations in Addison Texas, local computer support providers, whether consisting of independent consultants or a full-time IT staff, can solve the majority of technical issues. On the other hand, major troubles may strike when your regular resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your onsite service people. In these cases, Progent's on-call support specialists give you a convenient, fast, and affordable way to augment your local resources and to transfer valuable knowledge to increase your capability to handle downstream problems locally.

  • Less Dependence on Individual Service Providers
    For network maintenance, smaller businesses commonly depend on individual freelance consultants. Although independent service people have less overhead than big service companies and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in training, the absence of reserve personnel may force your company to wait for help during an emergency. As your network grows, system unavailability and problems with critical software are more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of backup support experts to make sure your IT system stays up and running.

  • Build a Scalable Basis for Smooth Expansion
    Businesses typically start with an IT architecture created on a modest budget. Lacking a robust infrastructure, band-aid repairs can get thrown on top of a weak foundation. When a company grows, reliability and expandability problems can impede the productivity of the business. Such badly built systems require proper analysis, intelligent long-term planning, and wide IT expertise to upgrade to a network architecture able to provide the solid foundation to handle vital business requirements and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller businesses require advice and technical training to navigate through an ever more complex array of product alternatives available for promoting business growth and improving productivity. These companies hardly need a network consultant who is motivated to sell a certain vendor's products. Network support and product sales can result in a scenario where the proposed solution is designed around a predetermined technology rather than the genuine needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align technical consulting with the best interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT knowledge, refined support tools, and understanding of enterprise networking allow companies to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Email Virus Signature Consultant

    Progent's ProSight Email Guard uses the technology of top data security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter.

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