Immediate Remote Technical Support for Addison Texas Computer Networks
For organizations in Addison Texas, Progent provides remote support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's remote support experts provide exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools required to solve the majority of network issues quickly. Efficient support reduces direct costs because service calls accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally in incidental costs by reducing or eliminating network outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is particularly valuable for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's billing policy for online help is structured to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to typical online support firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from situations where quick solutions somehow end up as large bills. Progent's penchant for handling problems quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized technologies and proven processes which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to interface to your computer system without compromising corporate security.
Progent's proven service reporting application includes detailed histories of all service that Progent's clients have been provided. Progent's team service personnel have access to the specifics of services rendered to each Progent customer by any engineer. This archive of issues and repairs is organized as a conveniently exploitable internal knowledge base that allows Progent's remote support professionals to communicate their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's advanced accreditations and working associations with important vendors including Cisco and Microsoft open up additional extensive support databases and permit quick response from vendors' in-house support staff with the result that Progent's remote service experts can arrive at the best solutions in the least time.
Remote support provided by Progent to customers in Addison Texas include:
Certified Windows Experts
Progent's Microsoft-premier remote service experts offer computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a wide range of platform support services including Windows Server 2022 solution design and integration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration, and Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop services to help your company to deploy, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 11 planning and upgrade assistance and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for networking consultants, and indicates a person's networking knowledge at the master level. Cisco CCIEs can resolve even the most complex challenges encountered in network infrastructure planning, deployment, management, protection, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network management utilities and coming up with alternate approaches or locating software patches. CCIEs are an exceptional cost-effectiveness since their depth of experience allows them to resolve problems quickly. In many cases, less seasoned consultants can struggle for hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can tie into your network using the latest on-line troubleshooting technology in order to provide quick, safe, and affordable analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling family of networking devices by delivering consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants can provide a variety of system protection services to enhance the defenses of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or help your company to recover rapidly following a damaging breach. Security solutions available from Progent include: in depth information security assessment utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm attacks; configuring firewalls; establishing safe mechanisms for remote and mobile connectivity; protecting your messaging system from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-prem installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based consulting services to address a broad array of information technologies such as system infrastructure, messaging systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and simplified administration in environments that incorporate Linux with Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for solving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service expense.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by some of the world's leading corporations. The ProSight line of network management outsourcing services addresses all critical areas of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a single platform to address the entire threat lifecycle including protection, identification, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your data backup operations and allow non-disruptive backup and rapid restoration of important files/folders, apps, images, and VMs. ProSight DPS lets you protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or application glitches. Managed services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these fully managed services are most appropriate for your IT environment.
- Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to optimizing the protection and functionality of your IT environment, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and activities that derive maximum business value from your network. Learn more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation with iOS, Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and enter your password you are requested to verify who you are via a device that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be used as this added form of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. For details about ProSight Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of in-depth management reporting utilities created to integrate with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to provide centralized control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that require critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of information technology enables customers to complete major projects economically and on schedule. Progent's special remote engineering solutions include:
How Your Addison Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progent's shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center staff of veteran network professionals gives your clients in Addison Texas rapid assistance from a dependable network service group with extensive background providing telephone-based help and online diagnostics for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Call Center the reputation as a key driver of company efficiency, and Progent's policy is to fix and not simply record network issues.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Experts staff offers online professional consulting support and education in special business application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn additional information on Progent's consulting, custom development, and education offerings, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new implementation of System Center2, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Addison Texas online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager for your environment so that your network maintenance is proactive rather than reactive. By exposing looming problems before they result in crashes, proactive monitoring can minimize disruptive and costly network failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments based on multiple platforms.
To get in touch with Progent about urgent remote support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Addison Texas, Progent's online network support specialists are ready to provide expert and cost-effective IT help whenever your business has to have it. Over two decades of delivering online technical assistance has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair network problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Addison company has a regular freelance consultant or maintains an in-house organization that can handle ordinary network issues, Progent's Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to solve unexpected system crises or especially complicated integration projects.
Advantages of Progent's IT Support for Businesses in Addison Texas
Progent's online network troubleshooting services enable your Addison organization to realize the benefits of immediate, enterprise-level IT support without the cost of managing a full-time IT staff. Your information system will derive added strategic worth by being increasingly available, efficient, and protected. Advantages to your company include:
- Convenient virtual extension of your local support resources
For most companies in Addison Texas, local computer support resources, whether made up of independent consultants or an in-house IT staff, can deal with typical technical problems. On the other hand, serious problems may occur when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual support people. In these instances, Progent's on-call support specialists provide a convenient, fast, and budget-friendly solution to augment your local help and to convey valuable information to improve your ability to resolve future problems locally.
- Reduced Dependence on Individual Consultants
For IT support, smaller companies commonly depend on individual freelance service providers. Although independent service people carry less internal costs than larger support firms and can afford to charge lower rates, they are often overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the absence of reserve personnel may require your company to wait for help during an emergency. As your business expands, system unavailability and trouble with vital software become more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of backup service experts to insure your network is always available.
- Build a Solid Foundation for Smooth Expansion
Companies often begin with an information architecture created on a shoestring budget. Without a strong framework, slap-dash repairs often get thrown onto a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the business. Such badly built systems need proper analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a system infrastructure able to provide the solid foundation to meet vital business demands and simplify future expansion.
- Interact with Solution Providers Rather Than Product Sellers
Smaller organizations need guidance and technical training to navigate through an ever more complicated maze of product options capable of promoting business growth and improving efficiency. These companies do not need a computer engineer who is attempting to resell a certain vendor's products. Network consulting and product sales can lead to a situation where the proposed
solution is built around a predetermined technology instead of the true needs of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align technical expertise with the real needs of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT expertise, refined support software, and familiarity with enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Technical Help from Progent?
- Certified Expertise in Microsoft's Complete Line of Servers
Progent offers world-class support for Microsoft's powerful server products with services such as Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 upgrades, Windows 2003 Server maintenance, Microsoft Exchange Server 2019 integration, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server moves, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for phone support and on-site visits by the minute. As a result, you owe just for received services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick solutions so you will not be forced to permit minor problems to fester.
- Full Documentation of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation transmitted by each staff member to every customer. The discipline of detailing and archiving support activity results in more efficient service and avoids a variety of common problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can keep your information network from painful and expensive availability losses.
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.