Fast Online Support for Addison Texas Computer Systems
Fast Remote Technical Support for Addison SystemsFor organizations located in Addison Texas, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging networking issues, as well as the services of CISA and CISSP-qualified security experts to help with advanced security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent value due to the fact that they possess the real-world experience and have access to the sophisticated technology needed to resolve the majority of information system problems quickly. This lowers immediate costs since solutions use up fewer chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits additionally in incidental expenses by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is particularly important for businesses that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an option.

Progent's pricing model for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the support that you actually get. In contrast to many online support firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent scenarios where speedy. minor repairs manage to end up as big tabs. Progent's skill at solving problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and proven methodologies that allow the maximum level of effectiveness for remote consulting and repair for IT networks of any size. Progent provides protected VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to link to your company's computer system without breaching system security.

Progent's proven service reporting application maintains comprehensive records for all service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of support delivered to each Progent customer by every Progent engineer. This archive of trouble tickets and solutions is stored as an easily accessible internal knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's extensive list of certifications and close associations with important technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and allow quick response from manufacturers' internal support staff with the result that Progent's online consulting specialists can come up with the most efficient solutions in the least time.

Remote technical services provided by Progent to clients in Addison Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same best-of-breed technology used by some of the world's leading corporations. Progent's ProSight series of IT management outsourcing services covers all critical areas of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior machine learning tools to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with leading backup technology vendors to create ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup processes and enable transparent backup and fast recovery of vital files/folders, applications, images, and VMs. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, malicious insiders, or software glitches. Managed services in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide businesses of all sizes a flexible and affordable solution for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT system. Besides optimizing the security and functionality of your IT network, Progent's software/firmware update management services free up time for your IT team to focus on line-of-business initiatives and activities that deliver maximum business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other personal devices. Using 2FA, whenever you log into a protected online account and enter your password you are requested to confirm your identity on a device that only you have and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added form of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. For more information about ProSight Duo two-factor identity validation services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent�s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you�re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is designed to assess your organization's ability to block or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for special information technology projects. Billing rates for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Support
    Progent's Call Center support programs for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve challenging issues.

    Progents Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progents shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and reporting.

    Progent's Help Desk team of experienced network consultants offers your workers in Addison Texas immediate assistance from an effective technical support resource with years of background offering telephone-based help and remote repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's goal is to fix rather than simply annotate technical issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts Team can supply remote professional engineering expertise and education in special application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts can provide advanced remote and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Addison Texas online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can tune SCOM for your business so that your IT maintenance is proactive and automated. By uncovering potential problems before they expand into full-scale emergencies, system monitoring can head off inconvenient and costly information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or systems that support a variety of operating systems.
How Your Addison Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent. For offices and startups in Addison Texas, Progent's phone-based network support engineers can deliver expert and economical IT help whenever your business requires it. More than 15 years of offering online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Addison company relies on a regular freelance support technician or employs an in-house IT staff that know how to deal with ordinary computer problems, Progent's Microsoft certified engineers are available to offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to deal with unexpected network crises or particularly complex integration projects.

Advantages of Progent's IT Support for Offices in Addison Texas
Progent's remote support services allow your Addison company to enjoy the benefits of on-call, enterprise-grade network support without the expense of managing an in-house IT staff. Your information system will derive added strategic value by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    With most organizations in Addison Texas, local computer service providers, whether represented by outside consultants or an in-house maintenance staff, can deal with the majority of network problems. On the other hand, major troubles can spring up when your regular resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your onsite service personnel. In these cases, Progent's on-call service professionals give you an easy, quick, and affordable way to supplement your local resources and to transfer valuable knowledge to increase your capability to deal with downstream issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller businesses commonly depend on independent freelance service providers. Although independent service people carry smaller overhead than big service organizations and can afford to charge marginally less, they are often stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in training, the absence of reserve help may force your company to go without help during an emergency. As your company grows, network downtime and trouble with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of reserve service experts to insure your IT system remains up and running.

  • Create a Solid Foundation for Seamless Growth
    Businesses often begin with an IT architecture created on a shoestring budget. Without a strong framework, slap-dash repairs often get piled on top of a shaky foundation. As a company grows, stability and scalability issues can impede the success of the business. Such badly designed systems require careful assessment, intelligent long-term planning, and broad-based IT knowledge to evolve to a network infrastructure that can provide the stable foundation to meet vital business demands and facilitate downstream expansion.

  • Interact with Solution Providers Rather Than Product Resellers
    Smaller organizations need guidance and technical education to negotiate an increasingly complex array of technology options available for promoting business growth and improving efficiency. They do not need a network engineer who is motivated to resell a certain vendor's products. Network support and product selling can result in a situation where the recommended solution is built around a predetermined technology rather than the genuine requirements of a business. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match IT expertise with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned remote support tools, and familiarity with corporate IT enable companies to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progents team of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, at the front lines of IT service, executing a broad range of technical tasks for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested approaches for using computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help per minute. As a result, you pay just for delivered services. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent provides in-person support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you will not be forced to permit minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or local service firms who provide minimal documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by each staff member to each customer. The discipline of detailing and organizing service activity allows more efficient service and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who wont release vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service losses.
How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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    Progent's consultants can provide macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X expertise, Mac integration with Windows environments, Entourage and email expertise, security services, and one-on-one education. Progent can help businesses to upgrade to macOS from OS X or earlier editions of OS X and Progent can provide expertise with Apple Mac applications. Progent's specialists in Apple technology can also assist your business with Apple iPhone integration and Apple iPad synchronization, or moving to Apple's iCloud. For computer environments based solely on macOS or OS X or for networks with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the complexity of planning, configuring and supporting a network infrastructure that is reliable, secure, efficient and aligned with your company's business goals.

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