Immediate Remote Help for Addison Texas IT Networks
Fast Remote Technical Support for Addison NetworksFor businesses in Addison Texas, Progent provides remote help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking problems, as well as the services of CISA and CISSP-certified security experts to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to resolve the majority of information system problems rapidly. This reduces direct expenses because service calls require minimal billable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company saves even more with incidental costs by reducing or avoiding network downtime and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support know-how is particularly important for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's billing policy for online help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to typical remote support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid situations where fast solutions manage to turn into substantial bills. Progent's penchant for handling problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and proven processes which ensure the maximum level of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to interface to your company's computer system without breaching corporate security.

Progent's proven technical support reporting application maintains thorough documentation for the support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of assistance delivered to every customer by every Progent engineer. This database of anomalies and responses is structured as a conveniently exploitable proprietary knowledge base that enables Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's online service specialists can determine the best solutions in the least time.

Remote technical services offered by Progent to customers in Addison Texas include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same advanced technology used by some of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services covers all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you’re planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:

  • Call Center Services
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent’s shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution built around the leading PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center team of seasoned information technology experts gives your customers in Addison Texas immediate assistance from an efficient network service group with substantial experience delivering phone consulting and remote repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a crucial driver of business performance, and Progent's aim is to solve rather than simply track IT problems.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff provides online and in-depth engineering expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, custom development, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, programming, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Addison Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By anticipating potential trouble spots before they grow into full-scale emergencies, automated monitoring can avoid disruptive and expensive network crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks that support multiple operating systems.
How Your Addison Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Addison Texas, Progent's phone-based network support engineers can deliver professional and cost-effective IT support whenever your company needs it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair IT problems quickly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Addison organization has a local independent consultant or maintains an in-house organization that can handle common computer issues, Progent’s Microsoft and Cisco certified engineers can provide a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either lack the availability or the expertise to handle unexpected network emergencies or especially complex integration projects.

Features of Progent's Remote Computer Services for Addison Texas
Progent's online support, Internet-based repair, network security expertise, and system administration services give businesses in Addison Texas the greatest leverage for your support budget. Whether you need occasional telephone help and remote network repair or full-time Help Desk services and system management, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the cost and hassle of running a large internal IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical expertise, refined remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, at the front lines of IT support, executing a broad range of technical tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This ensures that you get not only expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits by the minute. Consequently, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services provided during normal working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has little competition. Businesses who utilize familiar independent service providers or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service disruptions.
How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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    Progent can assist your business in all phases of your migration to Exchange 2016 including planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization strategy; specifying mass storage capacity required for your virtual machines, mailbox databases and log files; setting up HLB for high-availability client access services; planning, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent provides expertise for security analysis products including Microsoft Baseline Security Analyzer for running a variety of automatic system testing scans to identify potential security problems. Progent has broad experience with security auditing tools and can help you to make sense of audit reports and react effectively. Progent can show you how to design security into your company operations, configure auditing tools, define and implement a secure network environment, and recommend policies to optimize the security of your network. Progent's security professionals are ready to show you how to configure a firewall, implement secure remote connectivity to email and data, and install VPN. Progent's certified security consultants can also validate the security of web-based applications and can provide extensive information security assessments of enterprise-wide security to validate your company's compliance with important industry security standards such as HIPAA, PCI, and ISO.

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    Progent offers the guidance of a CRISC-certified risk management consultant to assist your company to plan and implement an enterprise risk management (ERM) solution following best practices promoted by CRISC and crafted to align with your organization's risk appetite, business goals, and budgetary guidelines.

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    Progent’s Microsoft-premier engineers can help you to enhance your workstations from 32 bits to 64 bits. Progent can assist you to understand the risks and benefits of upgrading to 64-bit desktop processing, plan an affordable upgrade process that minimizes business interruptions, and provide inexpensive, expert remote help to assist you to install 64-bit PC desktop operating systems and application programs on your current hardware.

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    Progent can assist your business to evaluate the wealth of subscription plans available with Office 365 and integrate your network with Office 365 so you derive maximum business value. Progent supports multi-vendor networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and manage hybrid solutions that seamlessly integrate on-premises and cloud-based resources.

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    Progent's certified database application developers can provide businesses of any size remote DBA and programming services for popular RDBMS platforms such as MS SQL Server, Oracle, MySQL, and Office Access. Support services offered by Progent include software installation and configuration, database design and programming, administration support, replication strategies, storage management, tuning, migration, security and compliance, backup and recovery options, problem solving, and webinar training.

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    Progent offers economical online access to consultants skilled in a broad range of products and technologies that deliver solutions for protecting Windows, Apple Mac, and Linux physical and virtual servers and desktops as well as notebooks and smartphones. Progent can provide consulting support for leading data protection platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Apple Time Machine, VMware Data Recovery (VDR), and FLARs. Progent can help you to design, enhance, or troubleshoot backup systems for a range of environments such as local, remote, cloud, or hybrid.

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    By using virtual server technology, companies are able to operate many virtual machines on one physical server. Virtual server technology allows businesses to gain all the advantages of server segmentation, but without the costs associated with purchasing extra server equipment. Virtualization is also the critical technology for building private clouds, which provide important benefits such as lowering the costs of capital equipment, datacenter facilities, and administration while improving information security, system reliability, and recoverability. Other important server management technologies are network monitoring utilities, Microsoft WSUS, and remote system management cards. Progent's professional server management specialists can assist you in all areas of server consolidation and administration to allow your company to cut expenses and save time.

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    Widows Server 2012 R2 Hyper-V enhances virtualization in important areas such as multitenancy, agile infrastructure, cloud support, expandability and performance, and high availability. Progent's Microsoft-certified consultants can assist your business to take advantage of Windows Server 2012 R2 Hyper-V to deploy and maintain virtual servers to cut IT costs and enhance availability.

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    Progent can provide onsite training designed for people who wish to broaden their knowledge of the Apple macOS and OS X operating system, Mac hardware, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar training for Mac application software.

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    Top Quality Consultants CRISC Certified Risk and Information Systems Control Manager

    Progent offers the services of a CRISC-certified risk management expert to assist you to design and implement an enterprise risk management (ERM) solution based on best practices identified by CRISC and crafted to match your organization's risk tolerance, business goals, and budgetary guidelines.

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    Progent's Microsoft and Cisco certified computer consultants offer expert help with a broad range of technologies and can provide that expertise remotely anywhere in the U.S. or in person in select cities throughout the country and anywhere in . Progent offers online support for information systems powered by Microsoft Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for systems that incorporate a mix of Microsoft and UNIX-family platforms. Progent also can provide access to the expertise of Cisco CCIE infrastructure engineers for the toughest connectivity issues, as well as the the support of CISSP-qualified security engineers to handle high-level security planning and problem solving. Progent has delivered remote network support to businesses in every state in the United States.

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    Progent's UNIX platform support experts offer small and mid-size businesses and developers help with managing and supporting UNIX, Linux or Solaris systems that run with Microsoft-powered technology. Progent offers your organization access to UNIX experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This broad range of experience provides you with a convenient one-stop consulting firm to help you create and manage a secure and robust cross-platform network and communications environment that supports UNIX and Microsoft interoperability by integrating Windows with major variants of UNIX such as Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware Linux.

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    Progent’s Microsoft-certified experts can provide small and midsize businesses computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and information. SharePoint Portal Server provides a central location for your workers or clients to connect to, manage, share and interact with relevant information, documents, and software and to interact with one another. It allows faster and more intelligent decisions, more efficient sharing across groups and more economical business processes. The primary goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of information available inside and without an organization. Windows SharePoint Services join employees, clients, workgroups and projects with the knowledge they’ve developed in a way that makes data easy to find, download and re-use.

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    Colocation data centers allow businesses to share world-class data centers for housing network equipment that supports mission-critical applications and services. Progent's Microsoft and Cisco certified consultants can help your small business with all facets of your colocation strategy including choosing and moving to a colocation facility, designing network architecture, specifying hardware, on-premises and on-line troubleshooting, establishing remote system administration, and education your support personnel.

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    Progent offers customers the services of engineers who have been awarded some of the IT industry's most prized certifications. Progent believes that clients deserve to know that their IT support consultants have formal testing plus broad real-world field experience so that Progent's customers can use Progent's service with confidence. Often, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) brings priority for significantly superior vendor support than is offered to uncertified service providers, allowing Progent to deliver clients a higher class of computer service. In addition, major credentials such as CISA or ISSAP for IT security can aid corporate clients to show compliance with regulatory demands by engaging the services of recognized industry professionals.

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    Progent's pricing policy is to bill for remote support and on-site visits by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services provided during regular business hours. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you will not be forced to allow simple problems to fester.

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    Progent can give you access to programmers who can modify your Microsoft Business Solutions ERP, MRP, and accounting system applications to suit your unique business requirements. Progent’s Microsoft consultants offer experience in Microsoft Dynamics AX ERP Software, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Business Solutions Retail Management System. Progent also offers expert e-Commerce integration services for safe, company-wide resource sharing plus interfacing with Customer Relationship Management applications.

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    If your company network combines UNIX, Linux or Solaris technology with Windows, Progent can help you to integrate your servers into a cohesive environment that allows all your operating systems to coexist for easy management, transparent dataflow, high dependability, superior performance, and tight security. Progent's UNIX and MS Windows integration support offerings include IT architecture configuration and service, consulting for Windows services for UNIX, remote network monitoring and administration, online technical help and troubleshooting, on-site technical support, and Help Desk support.

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    Progent's ProSight Email Guard solution uses the technology of leading information security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's ProSight Email Guard integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.

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    Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 AP experts offer economical remote and onsite support for Catalyst Wi-Fi 6 wireless APs.

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    • Consultant Cost Network Support Technician
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    Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you owe just for received services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with large bills for quick fixes so you will not be tempted to allow less critical problems to fester.

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    • Immediate Office 365 integration with on-premises environments Integration
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    Progent can assist your business to understand the many subscription plans available with Office 365 and configure your information network with Office 365 so you realize maximum business value. Progent supports multi-vendor environments that include Windows, macOS or OS X, and Linux software. Progent can also assist you to create and maintain hybrid networks that transparently integrate local and cloud-based products and services.

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    • Urgent Microsoft Exchange Server Computer Consultants
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    Progent's Microsoft-certified professionals have 20 years of experience planning, installing, and maintaining email solutions for clients in the and throughout the U.S. Progent offers economical Microsoft Exchange Servers consulting services to make sure that your email environment offers compliance, high uptime, easy access for remote and wireless users, efficient management utilities, and seamless integration with telecommunications. Progent offers expertise and support services for Microsoft Exchange 2016 Server, Microsoft Exchange 2013, Microsoft Exchange 2010, Microsoft Exchange 2007 Server, Exchange 2003, and Exchange 2000. Progent can also help small or mid-size businesses to migrate to MS Exchange 2016 Server or MS Exchange 2013.

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