Fast Remote Support for Addison Texas IT Networks
For businesses in Addison Texas, Progent offers online support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the services of CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage because they possess the real-world background and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. This lowers immediate expenses since solutions accumulate minimal billable minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization benefits additionally in indirect costs by reducing or avoiding network downtime and associated losses resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is especially valuable for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike many online support companies, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from scenarios where fast repairs somehow turn into major tabs. Progent's penchant for disposing of problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of optimized tools and field-proven processes that ensure the highest level of efficiency for remote consulting and troubleshooting for computer networks of any size. Progent's Technical Response Center can link to your system remotely without violating system security.
Progent's proven service database system stores thorough records for all support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of services provided to every customer by every Progent engineer. This database of anomalies and fixes is structured as a readily retrievable proprietary knowledge base that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of certifications and close associations with major vendors including Cisco and Microsoft open up additional vast support databases and permit quick response from manufacturers' internal product engineers with the result that Progent's remote service experts are able to determine optimal solutions in the least time.
Online support services provided by Progent to clients in Addison Texas include:
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Certified Microsoft Windows Expertise
Progent's Microsoft-expert online service experts can provide network problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can help your company with a wide range of platform support services including Microsoft Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration consulting, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server training,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop support services to help your company to install, integrate, repair, and manage desktop PCs and laptops based on Windows. Progent's desktop consulting services cover areas such as providing Windows 11 system design and migration support and Windows 10 integration support, plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.
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Contact a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and indicates an individual's networking knowledge at the master level. Cisco-qualified CCIEs know how to deal with the most complex issues surrounding network planning, integration, administration, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing problems with IOS network administration utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs are an exceptional value since their deep experience allows them to fix problems rapidly. In typical instances, less experienced engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can tie into your environment by means of the latest remote troubleshooting technology to perform efficient, safe, and economical analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
City |
Address |
Phone |
Link |
Addison |
5080 Spectrum Drive, #1000 Addison, TX 75001 United States |
(469) 317-9411 |
Addison Network Support Services |
Allen |
1333 W McDermott, Suite 150 Allen, TX 75013 United States |
(469) 342-0443 |
Allen Network Support Services |
Arlington |
500 E Front St, #160 Arlington, TX 76011 United States |
(817) 751-7716 |
Arlington Network Support Services |
Dallas |
3710 Rawlins St, Suite 1420 Dallas, TX 75219 United States |
(214) 446-3777 |
Dallas Network Support Services |
Fort Worth |
1617 Park Place Avenue Fort Worth, TX 76110 United States |
(682) 267-0022 |
Fort Worth Network Support Services |
Garland |
675 Town Square Blvd, Suite 200 Building 1A Garland, TX 75040 United States |
(469) 649-1400 |
Garland Network Support Services |
Irving |
5000 Riverside Dr, Suite 100 Bldg 6 Irving, TX 75202 United States |
(469) 565-9652 |
Irving Network Support Services |
Plano |
5700 Granite Pkwy, Suite 200 Plano, TX 75024 United States |
(469) 929-2939 |
Plano Network Support Services |
Southlake |
550 Reserve Street, Suite 190 & 250 Southlake, TX 76092 United States |
(817) 756-6968 |
Southlake Network Support Services |
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's market leading selection of networking products by offering services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to complete the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's online ransomware engineer can help businesses to locate and quarantine breached servers and endpoints and protect clean assets from being penetrated. If your Addison system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal and Operational Continuity Services
Progent's ransomware recovery consultants can help your Addison company to restore a system breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor. Progent's team of cybersecurity experts bring the wide selection of knowledge required to reconstruct all vital facets of a compromised system rapidly and with minimal loss of data. To find out more, visit Progent's ransomware cleanup and operational restoration expertise.
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CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security services to bolster the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your company to clean up rapidly following a serious breach. Security consulting services offered by Progent include: in depth data security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recuperation from malicious assaults; installing firewalls; building safe mechanisms for off-site and mobile communication; guarding your email system from spam and DHA attacks; and instituting 24x7 network monitoring.
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Cloud Integration

Progent can provide expert remote consulting support to help businesses of any size connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Microsoft 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent runbook for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the underlying IP network.
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UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer remote consulting services to cover a broad range of information technologies including network architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server consolidation and simplified management in networks that incorporate Linux-based systems and Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical issues promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux consultants can provide emergency remote help diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Mac OS X
Sun Solaris
IBM AIX Open UNIX
HP-UX
BSD
Silicon Graphics IRIX
ProSight Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, subscription-based managed services designed to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by many of the world's leading enterprises. The ProSight suite of network management outsourcing services addresses all key areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering an environment for performing common time-consuming tasks. These include health checking, patch management, automated remediation, endpoint setup, backup and restore, A/V protection, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alert to your designated IT personnel and your assigned Progent technical consultant so potential issues can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing line of real-time reporting plug-ins created to integrate with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and rapid restoration of important files/folders, applications, images, and virtual machines. ProSight DPS lets you recover from data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, human mistakes, malicious employees, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a secured online account and enter your password you are requested to verify who you are via a unit that only you possess and that is accessed using a separate network channel. A broad range of devices can be utilized as this second form of authentication such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. To learn more about Duo identity validation services, see Duo MFA two-factor authentication services for access security.
- ProSight Shared Help Desk: Outsourced and Shared Help Desk Services
Progent's Shared Help Desk Service offers a seamless supplement to your in-house IT support group. End user interaction with the Service Desk, delivery of support, problem escalation, ticket creation and tracking, performance measurement, and management of the service database are cohesive whether issues are taken care of by your internal IT support resources, by Progent's team, or both. You have complete versatility to expand or shrink your part of support work as needed. Progent provides initial installation and provisioning of the professional services PSA software plus documentation, testing and education.
To find out more about ProSight Co-Managed Support, see ProSight Co-Managed Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, applying, and tracking updates to your ever-evolving IT system. In addition to maximizing the protection and reliability of your IT network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's special online engineering services include:
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Help Desk Call Center Services
Progent's Help Desk service options for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Progent's Help Desk consulting support can aid you in building an efficient new Help Desk or revamping your established organization, selecting or modifying Help Desk Call Center application software to address the unique requirements of your corporation, or providing occasional online personnel to work with your internal Help Desk resources during demanding events like software transitions, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of seasoned information technology professionals gives your computer users in Addison Texas fast access to a reliable support group with years of background offering telephone-based consulting and remote diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a major driver of company efficiency, and Progent's target is to fix rather than just document IT problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff can supply remote advanced engineering expertise and training in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To read more on Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
Microsoft System Center centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers businesses in Addison Texas online hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to suit your business so that your IT support is proactive and automated. By exposing looming trouble spots before they expand into crashes, proactive monitoring can ward off disruptive and costly information system crises. Progent can also assist with network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or systems that support multiple platforms.
How Your Addison Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Addison Texas, Progent's phone-based network support engineers can deliver expert and economical IT support the moment your company needs it. More than two decades of providing online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to fix IT problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.
Even if your Addison organization has a regular independent consultant or employs a full time organization that can handle typical network problems, Progent's Microsoft certified engineers can offer a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the time or the experience to handle unexpected system emergencies or especially challenging integration projects.
Benefits of Progent's IT Support for Companies in Addison Texas
Progent's remote technical help services enable your Addison company to have the advantages of on-call, world-class network support without the expense of maintaining a full-time IT organization. Your information system will derive added business value by becoming more reliable, productive, and secure. Advantages to your business include:
- Seamless virtual extension of your local support resources
For most organizations in Addison Texas, nearby computer service providers, whether represented by outside consultants or a full-time IT staff, can deal with typical technical problems. However, IT crises can spring up when your regular resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your onsite support technicians. In these instances, Progent's on-call service professionals give you an easy, fast, and affordable way to supplement your local help and to convey useful information to increase your capability to deal with downstream problems in-house.
- Less Reliance on Individual Consultants
For network maintenance, smaller organizations often depend on individual freelance service providers. Although freelance service people carry smaller overhead than larger support firms and can afford to charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of backup personnel may force your company to go without assistance during an IT crisis. As your business grows, system downtime and problems with vital applications are more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of backup service expertise to insure your network is always available.
- Build a Solid Foundation for Seamless Expansion
Companies often start with an IT architecture implemented on a modest budget. Lacking a scalable infrastructure, slap-dash repairs can get piled onto a weak foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. Such poorly designed environments require proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can provide the solid foundation to meet critical business requirements and simplify future growth.
- Work with Problem Solvers Instead of Product Sellers
Smaller organizations require advice and technical education to negotiate an increasingly complex array of technology options capable of promoting business success and improving productivity. They do not need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network support and product sales can result in a situation where the recommended
solution is built around a profitable technology instead of the genuine needs of a business. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match technical consulting with the best interests of clients.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT background, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by offering:
- Certified Knowledge of Microsoft's Full Range of Server Platforms
Progent can provide in-depth support for Microsoft's leading server products with services that include Microsoft Windows Server 2022 planning and migration expertise, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2019 integration, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for phone service and on-premises visits per minute. Consequently, you are billed only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent faces little competition. Businesses who utilize trusted freelance service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, secure, and efficient.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from painful and expensive availability losses.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.