Fast Remote Troubleshooting for Addison Computer Networks
Fast Phone Technical Support for Addison NetworksFor businesses in Addison or anywhere in the state of Texas, Progent offers remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.

Progent's online support engineers provide exceptional value because they possess the practical background and are equipped with the advanced tools necessary to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since service calls use up minimal billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company benefits additionally in indirect expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's extensive online consulting experience is particularly helpful for businesses that depend on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for online help is structured to leverage your network support investment. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you receive. Unlike many online service organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing avoid situations where quick solutions manage to turn into substantial invoices. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and proven processes that ensure the maximum level of effectiveness for remote consulting and repair for information networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to interface to your computer system remotely without compromising network security.

Progent's advanced service reporting system stores thorough records of the service that Progent's customers have received. Progent's authorized engineers have the benefit of the history of assistance delivered to every client by every Progent engineer. This archive of problems and responses is stored as a conveniently retrievable internal knowledge base that permits Progent's online support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's extensive list of certifications and working relationships with major technology companies such as Cisco and Microsoft make available other extensive technical databases and allow quick response from manufacturers' internal product engineers so Progent's online consulting specialists are able to determine the best solutions quickly.

Online technical services available from Progent to clients in Addison and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's leading corporations. Progent's ProSight series of outsourced network management services covers all critical areas of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery environment that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Call Center Services
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are intended for companies who lack the resources to create an in-house Help Desk but who require fast response from an efficient Help Desk Call Center with proficient telephone support as well as the expertise to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting services can assist you in establishing an efficient new Help Desk or improving your current organization, evaluating or enhancing Help Desk Call Center software products to address the unique needs of your business, or providing occasional online personnel to reinforce your in-house Help Desk Call Center resources during unusually busy scenarios such as software transitions, major updates, or rolling out new applications.

    Progent's Call Center staff of seasoned network experts provides your computer users in Addison or anywhere in the state of Texas rapid access to a large network service group with extensive experience delivering telephone-based support and remote diagnostics for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center perception as a significant enabler of company efficiency, and Progent's policy is to resolve instead of simply report network problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group can supply phone-based and in-depth engineering expertise and education in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, customization, and training services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Addison, or anywhere in the state of Texas, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so that your IT support is proactive and automated. By exposing possible issues before they evolve into full-scale emergencies, remote monitoring can head off inconvenient and costly information system crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or networks that incorporate a mix of OS platforms.
How Your Addison Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Addison or anywhere in the state of Texas, Progent's phone-based network support specialists can provide expert and cost-effective system help the instant your company requires it. Long experience providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix network problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Addison office relies on a regular freelance support technician or employs an in-house organization that can handle common network issues, Progent’s Microsoft and Cisco certified consultants can provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to solve sudden system emergencies or especially tough integration projects.

Details of Progent's Online Network Services for Addison
Progent's phone support, remote troubleshooting, network security expertise, and system management services offer companies in Addison or anywhere in the state of Texas unparalleled leverage for your IT investment. Whether you need occasional telephone support and remote network repair or full-time Help Desk Call Center support and network administration, Progent's professionals can provide your office enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier experts average longer than ten years of real-world industry experience, at the forefront of network support, executing a broad variety of technical projects for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not only expert IT skills, but also a consultant with proven approaches for applying computer knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you are invoiced just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for services provided during normal business hours. Many support organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Businesses who work with trusted freelance service providers or who employ in-house support staffs benefit when Progent transfers information about new technology and proven processes to make their IT environments more robust, protected, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.