Immediate Remote Troubleshooting for Addison Computer Systems
Immediate Phone Help for Addison NetworksFor companies in Addison or anywhere in the state of Texas, Progent provides online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with complex infrastructure problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve most network problems quickly. This lowers direct expenses because service calls use up minimal billable minutes. Remote help also avoids the expense of sending an engineer to your office. Your organization benefits additionally in incidental costs by reducing or eliminating system downtime and related losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting experience is especially helpful for organizations that rely on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's pricing policy for online help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe only for the services that you receive. Unlike many remote service organizations, Progent requires no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for pricing eliminate situations where fast solutions somehow end up as large invoices. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a collection of optimized technologies and proven methodologies that ensure the maximum degree of efficiency for online technical support and troubleshooting for computer systems of all sizes. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your network without compromising network security.

Progent's proven technical support reporting system stores thorough histories of all support that Progent's clients have received. Progent's team consultants have access to the details of all help delivered to every Progent client by every engineer. This archive of issues and repairs is stored as a quickly searchable internal knowledge base that enables Progent's online technical experts to share their knowledge with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working relationships with important industry leaders including Cisco and Microsoft make available other extensive support knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to come up with optimal solutions quickly.

Remote technical support services offered by Progent to businesses in Addison and anywhere in the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the world's leading enterprises. The ProSight series of outsourced network management services covers all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Help Desk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk or improving your established one, selecting or enhancing Call Center software to meet the unique demands of your company, or adding temporary online staff to work with your existing Help Desk group during unusually busy situations like software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your workers in Addison or anywhere in the state of Texas immediate communication with an efficient network service group with substantial background offering telephone-based support and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk the reputation as a crucial enabler of company performance, and Progent's aim is to solve instead of just report network issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Group can supply online and in-depth engineering expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, programming, and training services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Addison, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your network maintenance is proactive and automated. By anticipating possible problems before they grow into network outages, remote monitoring can minimize inconvenient and expensive network breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks that support a combination of platforms.
How Your Addison Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote help with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Addison or throughout the state of Texas, Progent's phone-based network support specialists are ready to provide expert and affordable system help the moment your company has to have it. More than 15 years of delivering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to fix network problems rapidly while avoiding the expense and lost productivity associated with in-person support visits.

Even if your Addison office relies on a regular freelance support technician or employs a full time organization that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the time or the experience to address unexpected system crises or especially challenging integration problems.

Details of Progent's Remote Computer Support for Addison
Progent's online support, remote repair, system security expertise, and network administration services offer businesses in Addison or throughout the state of Texas the greatest leverage for your support budget. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's professionals can provide your business world class IT support while allowing you to avoid the cost and hassle of running a full-service in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical expertise, refined support software, and understanding of corporate IT enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified consultants average more than a decade of hands-on industry experience, at the front lines of network service, performing a broad range of IT tasks for an extensive mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This ensures that you get not just world-class technical capability, but also a consultant with proven methods for applying technical knowledge to resolve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises visits per minute. As a result, you are charged exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for support services delivered during normal business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent faces little competition. Businesses who work with trusted freelance service providers or who maintain internal IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.