Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in the Dallas Metro Area
||5080 Spectrum Drive
Addison, Texas, 75001
|Sales Phone: 469-317-9411
Link: Addison, TX Network Support Services
||1333 W McDermott Dr
Allen, Texas, 75013
|Sales Phone: 469-342-0443
Link: Allen, TX Network Support Services
||3710 Rawlins St
Dallas, Texas, 75219
|Sales Phone: 214-446-3777
Link: Dallas, TX Network Support Services
|Fort Worth, TX
||420 Throckmorton Street
Fort Worth, Texas, 76102
|Sales Phone: 682-267-0022
Link: Fort Worth, TX Network Support Services
||5000 Riverside Dr
Suite 100 Bldg 6
Irving, Texas, 75039
|Sales Phone: 469-565-9652
Link: Irving, TX Network Support Services
||5700 Granite Pkwy
Plano, Texas, 75024
|Sales Phone: 469-929-2939
Link: Plano, TX Network Support Services
||550 Reserve Street
Suite 190 & 250
Southlake, Texas, 76092
|Sales Phone: 817-756-6968
Link: Southlake, TX Network Support Services
Fast and Affordable Online Troubleshooting for Addison IT Networks
For businesses located in Addison or anywhere in Texas, Progent offers remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, as well as the assistance of CISSP-qualified cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's online technical support experts provide exceptional leverage because they possess the practical background and are equipped with the sophisticated tools required to solve most network issues quickly. Efficient support reduces immediate expenses since solutions accumulate minimal billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company saves additionally with incidental expenses by minimizing or eliminating system downtime and related costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support expertise is especially helpful for organizations that rely on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.
Progent's billing model for remote help is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike many remote support companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor repairs manage to end up as large invoices. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of customized technologies and field-proven processes which promote the highest degree of efficiency for remote technical support and repair for computer networks of any size. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to access your network without violating corporate security.
Progent's proven service reporting system maintains comprehensive documentation describing the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services rendered to every client by any consultant. This history of anomalies and repairs is stored as a conveniently retrievable proprietary knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft open up additional vast technical support databases and allow quick response from vendors' internal product engineers so Progent's remote service specialists can come up with the best resolutions quickly.
Online technical services provided by Progent to companies in Addison and throughout the state of Texas include:
Authorized Windows Expertise
Progent's Microsoft-certified online service professionals can provide computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can assist your company with a broad range of technology support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint 2013 application development,
Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of cost-effective desktop consulting and support services to help your business to deploy, integrate, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration help as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and validates a consultant's network technology knowledge at the master level. Cisco CCIEs can resolve even the most complex issues associated with network infrastructure planning, integration, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. CCIEs represent an excellent value since their depth of expertise allows them to resolve problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE support experts can communicate with your environment using the latest remote troubleshooting tools to provide quick, secure, and economical diagnosis and repair.
Progent's CCIEs offer expertise in the entire range of Cisco's market leading selection of connectivity products. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers installation and upgrades, Catalyst switch consulting and support, Nexus switch consulting and support services, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless Access Points consulting help, Cisco WiFi controllers consulting, Cisco VPN and Security Consulting services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Qualified Network Security Consultants
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection services to improve the safety of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist your company to clean up rapidly after a serious penetration. Security solutions available from Progent include: comprehensive network security and compliance analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm attacks; installing firewalls; designing secure techniques for remote and mobile access; defending your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting to help companies of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine physical resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for recovering services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer remote support services to address a wide spectrum of information technologies such as network infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older applications to Windows or Linux environments. Progent's group-based approach to solving network problems promotes fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.
Important Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services deliver economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing charges for longer-term consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables customers to complete critical projects economically and on time. Progent's special remote consulting services include:
How Your Addison Business Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk programs for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are intended for organizations who lack the money or time to support an internal Help Desk Call Center but who want fast communication with a reliable Help Desk with proficient telephone support plus the expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Help Desk is designed for bigger businesses and acts as a transparent supplement to your established Help Desk organization. Progent's Virtual Help Desk can operate as a an escalation alternative to resolve the toughest technical issues, or be available in overflow instances when your other service providers are too busy.
Progent's Help Desk Call Center staff of veteran network consultants offers your customers in Addison or anywhere in the state of Texas instant assistance from an efficient technical support resource with extensive background providing phone support and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk Call Center recognition as a key enabler of business productivity, and Progent's intent is to solve instead of just track IT issues.
- Applications Support: Training, Customization, and Problem Solving
Progent's Applications Consulting staff provides online and in-depth consulting expertise and training in key application fields that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft applications including Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, programming, and education services, see Progent's Business Application Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Addison, or anywhere in the state of Texas, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so your computer support is proactive and automated. By spotting potential problems before they result in downtime, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments based on a variety of platforms.
To contact Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Addison or throughout the state of Texas, Progent's online computer support engineers can deliver professional and economical system support the moment your company needs it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to repair IT problems quickly while avoiding the cost and lost productivity that comes with on-premises support visits.
Even if your Addison business deals with a regular freelance consultant or maintains an in-house IT staff that know how to deal with ordinary computer problems, Progentís Microsoft certified consultants can provide an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the knowledge to solve unexpected system crises or particularly tough integration problems.
Advantages of Progent's IT Support for Organizations in Addison
Progent's online support services enable your Addison business to realize the benefits of on-call, expert IT support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic worth by being more reliable, efficient, and secure. Advantages to your business include:
- Convenient remote extension of your local IT resources
With most companies in Addison and throughout Texas, local computer service resources, whether made up of freelance consultants or a full-time IT staff, can take care of typical technical problems. However, major troubles sometimes spring up when local support personnel are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service personnel. In these situations, Progent's online support specialists offer a convenient, fast, and budget-friendly solution to augment your regular help and to convey valuable information to improve your capability to resolve future issues locally.
- Reduced Reliance on Individual Consultants
For IT support, smaller businesses often rely on independent freelance consultants. While independent consultants have smaller internal costs than big consulting firms and can often charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the absence of reserve help may force your company to wait for help during an emergency. As your business expands, network unavailability and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup service expertise to make sure your IT system remains available.
- Create a Solid Foundation for Seamless Growth
Companies often begin with an information architecture implemented on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs can get piled on top of an unstable foundation. When a network grows, reliability and scalability issues can impede the productivity of the organization. These poorly designed systems require careful assessment, smart strategic planning, and extensive technical expertise to evolve to a system infrastructure able to deliver the stable foundation to meet current business requirements and ease downstream growth.
- Interact with Solution Providers Rather Than Technology Resellers
Smaller companies require advice and technical education to negotiate an increasingly complex array of technology alternatives available for accelerating business success and enhancing productivity. They do not need a network consultant who is motivated to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a situation where the proposed
solution is designed around a profitable product instead of the true requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to align IT expertise with the real needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT experience, refined support software, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, in the trenches of network support, performing a wide range of technical tasks for an extensive array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not only expert technical help, but also a support engineer with field-tested methods for using computer knowledge to fix real-world network problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits by the minute. As a result, you are invoiced just for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no retainer for support services delivered during normal business hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation sent by each consultant to every customer. The practice of documenting and archiving service records results in more effective service and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting firms to provide round-the-clock network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your IT network from stressful and costly availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.