Fast and Affordable Remote Troubleshooting for Addison Texas Information Networks
Fast Phone Consulting for Addison NetworksFor businesses in Addison Texas, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, as well as the assistance of CISSP-certified security consultants to handle high-level security design and diagnostic issues.

Progent's remote support engineers provide excellent leverage because they have the real-world experience and have access to the sophisticated tools necessary to resolve most network issues quickly. Efficient support reduces direct expenses since solutions require fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your office. Your company benefits even more with incidental costs by minimizing or eliminating network downtime and related costs due to business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive remote consulting expertise is particularly valuable for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an option.

Progent's billing model for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. Unlike typical online service organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid situations where speedy. minor fixes somehow end up as big invoices. Progent's penchant for solving problems quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of optimized technologies and field-proven processes which ensure the highest degree of efficiency for online help and repair for information networks of any size. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's Technical Response Center to link to your computer system without breaching network security.

Progent's proven technical support reporting application includes comprehensive histories of the service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of all help delivered to each customer by every engineer. This archive of anomalies and fixes is structured as an easily searchable proprietary knowledge base that enables Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's support grows daily. Progent's high-level certifications and working relationships with key vendors such as Cisco and Microsoft open up additional massive technical support databases and allow priority access to vendors' internal support staff with the result that Progent's online consulting experts can determine the best resolutions promptly.

Online support services available from Progent to companies in Addison Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by some of the world's top corporations. The ProSight suite of outsourced network management services addresses all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the entire malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow transparent backup and fast restoration of important files, applications, system images, plus virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or software glitches. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed services are best suited for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. Besides maximizing the security and functionality of your computer network, Progent's patch management services permit your in-house IT staff to focus on more strategic projects and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo enables single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and enter your password you are asked to confirm who you are via a unit that only you possess and that is accessed using a different network channel. A wide range of devices can be used for this second means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register multiple verification devices. For details about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth reporting tools created to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent consultant so that any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special information technology programs. Billing charges for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology allows clients to complete critical projects economically and on time. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for organizations with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk or revamping your existing organization, evaluating or enhancing Help Desk Call Center application software to address the special requirements of your corporation, or adding occasional online personnel to reinforce your existing Call Center resources to handle unusually busy scenarios such as software transitions, mass updates, or rolling out new applications.

    Progent's Call Center staff of experienced network consultants provides your workers in Addison Texas fast assistance from a reliable technical support resource with substantial background providing telephone-based help and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center perception as a solid enabler of company productivity, and Progent's target is to resolve and not merely document IT problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group can supply online and in-depth engineering expertise and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more about Progent's consulting, programming, and education services, see Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Addison Texas online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM for your environment so that your computer support is proactive and automated. By detecting possible problems before they result in full-scale emergencies, proactive monitoring can minimize inconvenient and costly network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks that support multiple OS platforms.
How Your Addison Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based support with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Addison Texas, Progent's online computer support specialists are ready to provide expert and affordable IT help the instant your organization requires it. Over two decades of providing remote repair services has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair computer problems quickly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Addison office works with a regular freelance support technician or maintains an in-house IT staff that can deal with day-to-day network issues, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent virtual extension of your local resources for situations when your usual IT support personnel either lack the time or the experience to solve sudden system emergencies or particularly challenging integration problems.

Features of Progent's Remote Computer Services for Addison Texas
Progent's phone help, remote repair, network security expertise, and system management services give companies in Addison Texas unparalleled leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk services and system management, Progent's experts can deliver your business world class IT support while allowing you to avoid the cost and hassle of running a full-service in-house IT organization. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, depth of technical expertise, refined support tools, and familiarity with corporate IT enable offices to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



An index of content::

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    At Home Employees VoIP Online Support

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    Progent can provide the part-time assistance of a seasoned CIO who can provide a broad perspective to help your company select and support network solutions to meet your current needs and that can be a firm basis for your growth. Progent's part-time or temporary CIO services offer economic advantages to companies who want to optimize the impact of their network expenditures but who are without the budget or hesitant to add one more executive-level position to their head count. Since Progent is vendor-agnostic, with a sizable staff of engineers certified to support all major operating systems and networking technologies plus a wide range and business software, Progent is in a unique situation to provide objective advice as well as expert technical support for creating information systems that fit the special needs of your organization.

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    Progent's Microsoft certified Consultants offer three ways to help medium-size and large businesses create a cost-effective and productive internal Network Support Helpdesk. Progent's consulting services include ROI evaluation, process analysis and enhancement, executive reporting, education of internal staff, and documentation of processes. Progent's Software Selection and Integration Services help businesses sift through the numerous top level Help Desk application programs on the market and determine which packages might be too costly, miss key functions, or align badly with your company's corporate culture. Progent also offers short-term staffing for businesses who want to reinforce their internal Help Desk staff for special tasks or to substitute for vacationing or incapacitated workers.

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