Fast and Affordable Online Troubleshooting for Addison Texas Networks
Immediate Remote Consulting for Addison SystemsFor organizations located in Addison Texas, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support engineers offer exceptional value because they have the practical experience and have access to the advanced technology required to resolve the majority of network issues quickly. This reduces immediate costs since solutions require fewer billable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization saves additionally in incidental costs by reducing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is especially helpful for businesses that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you owe exclusively for the services that you receive. Unlike typical online support companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for billing avoid scenarios where speedy. minor fixes somehow turn into big bills. Progent's skill at dealing with problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and field-tested processes that permit the maximum degree of efficiency for remote technical support and repair for information systems of any size. Progent provides safe VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to link to your system remotely without compromising network security.

Progent's sophisticated customer support database system keeps comprehensive records of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of all help provided to each Progent customer by any engineer. This archive of problems and repairs is organized as a quickly exploitable proprietary database that enables Progent's online support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working associations with important technology companies including Cisco and Microsoft open up additional massive support knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to find the most efficient resolutions quickly.

Remote services available from Progent to businesses in Addison Texas include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and fast recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human mistakes, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight DPS portfolio include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed backup services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information system. Besides optimizing the security and reliability of your IT environment, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. With 2FA, whenever you sign into a protected online account and give your password you are requested to verify your identity on a device that only you have and that uses a different network channel. A broad selection of out-of-band devices can be utilized as this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may register several validation devices. To learn more about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management activities, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special information technology programs. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special fields of information technology enables clients to execute critical projects economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that handles all facets of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk or enhancing your current organization, evaluating or modifying Help Desk software products to handle the special requirements of your corporation, or adding occasional phone support personnel to work with your internal Call Center resources during high-demand events like software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk team of experienced network consultants offers your workers in Addison Texas rapid contact with an effective support resource with extensive experience offering telephone-based support and online repair service for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center perception as a significant contributor to company success, and Progent's policy is to solve instead of simply record IT problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts staff provides phone-based professional consulting support and training in key business application fields including ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Project, Office Word, and Office Excel. To learn more on Progent's consulting, customization, and training offerings, refer to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Addison Texas remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so your IT maintenance is proactive rather than reactive. By detecting looming issues before they grow into network outages, system monitoring can head off inconvenient and costly information system failures. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments based on multiple OS platforms.
How Your Addison Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote assistance with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and startups in Addison Texas, Progent's online network support specialists are ready to deliver expert and cost-effective IT support the moment your business has to have it. More than 15 years of offering remote repair services has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to solve computer problems quickly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Addison company has a regular independent support technician or employs an in-house IT staff that know how to deal with typical computer problems, ProgentÔŅĹs Microsoft certified consultants are available to offer a convenient and transparent remote extension of your local resources in cases when your regular service personnel either don't have the time or the knowledge to solve sudden system crises or especially complicated integration projects.

Benefits of Progent's Network Help for Organizations in Addison Texas
Progent's remote technical help services enable your Addison business to enjoy the benefits of on-call, expert IT support without the expense of managing a full-time IT staff. Your information system will derive added business worth by being more reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual expansion of your on-site IT resources
    For most businesses in Addison Texas, nearby computer service resources, whether represented by outside consultants or an internal IT staff, can resolve the majority of network problems. On the other hand, IT crises may spring up when local resources are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your local support personnel. In these instances, Progent's online service professionals provide a convenient, fast, and economical solution to augment your local resources and to pass on useful information to improve your capability to handle future issues locally.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller offices commonly depend on independent freelance consultants. Although freelance consultants carry less overhead than larger service companies and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the absence of fallback help may require your company to go without assistance during an emergency. As your company grows, network unavailability and problems with critical applications are more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup service expertise to make sure your IT system remains up and running.

  • Create a Solid Foundation for Seamless Expansion
    Businesses often start with an information architecture implemented on a shoestring budget. Without a robust framework, slap-dash repairs often get piled on top of an unstable foundation. As a company grows, reliability and expandability problems can impede the success of the organization. Such badly built systems require careful assessment, intelligent strategic planning, and wide IT knowledge to evolve to a network architecture able to offer the solid foundation to handle current business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller organizations need guidance and technical training to negotiate an increasingly complex maze of product options capable of promoting business growth and improving efficiency. These companies do not need a computer engineer who is motivated to resell a certain vendor's technology. IT consulting and product selling can lead to a scenario where the proposed solution is designed around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to match IT consulting with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT experience, refined remote support tools, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, at the forefront of network service, performing a wide variety of IT tasks for a large array of customers. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This means that you get not just world-class IT capability, but also a consultant with proven methods for applying technical knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site help by the minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer for support services provided during regular working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you won't be tempted to allow minor problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local service firms who offer scant documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by each consultant to each client. The practice of detailing and organizing service activity allows more effective support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock network tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your information network from painful and costly service disruptions.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.



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