Immediate Remote Troubleshooting for Addison Texas Information Networks
Fast Phone Consulting for Addison SystemsFor businesses located in Addison Texas, Progent provides online support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have delivered online support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's online support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools needed to resolve the majority of information system problems quickly. This lowers direct expenses because solutions use up minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company saves even more with incidental expenses by reducing or eliminating system outages and related costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support experience is especially important for businesses that depend on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. Unlike typical remote support organizations, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent scenarios where speedy. minor repairs somehow end up as big tabs. Progent's penchant for disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized technologies and field-proven processes that promote the maximum level of efficiency for online technical support and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to connect to your environment without breaching system security.

Progent's advanced customer support reporting application includes comprehensive records for all support that Progent's clients have received. Progent's staff service personnel have access to the records of support provided to every Progent client by every Progent engineer. This archive of anomalies and responses is stored as a quickly accessible support database that allows Progent's online technical experts to share their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's extensive list of certifications and close associations with key technology companies such as Cisco and Microsoft open up additional extensive support databases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to arrive at optimal solutions quickly.

Remote services available from Progent to businesses in Addison Texas include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based control and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, enhance and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management staff and your Progent consultant so that any potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that manages all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Call Center or enhancing your existing one, selecting or customizing Help Desk Call Center software products to handle the special requirements of your corporation, or providing temporary phone support staff to reinforce your internal Help Desk Call Center resources to deal with demanding scenarios like software transitions, mass upgrades, or installing new applications.

    Progent's Call Center team of seasoned information technology professionals provides your customers in Addison Texas rapid assistance from a dependable support group with extensive background providing telephone-based support and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center the reputation as a crucial driver of business productivity, and Progent's intent is to solve instead of simply annotate IT issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team can supply remote professional consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information about Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Addison Texas online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your business so that your computer maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into downtime, automated monitoring can avoid stressful and costly service crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that incorporate a combination of platforms.
How Your Addison Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency online help with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Addison Texas, Progent's online network support engineers are ready to deliver effective and cost-effective IT support whenever your company needs it. More than 15 years of providing remote repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity tools to fix network problems quickly while eliminating the expense and lost time associated with on-site service visits.

Even if your Addison business deals with a regular independent support technician or employs an in-house IT staff that can deal with typical computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to solve sudden network crises or particularly complex integration problems.

Benefits of Progent's Network Help for Companies in Addison Texas
Progent's remote network troubleshooting services enable your Addison organization to have the advantages of on-call, enterprise-grade IT support without the cost of maintaining a full-time IT staff. Your network will acquire added strategic worth by being increasingly available, productive, and protected. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    For most offices in Addison Texas, local computer support resources, whether consisting of freelance consultants or a full-time IT staff, can handle typical technical problems. However, serious problems sometimes spring up when local resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual service technicians. In these instances, Progent's on-call service professionals give you a convenient, fast, and economical way to supplement your local help and to transfer useful information to increase your ability to resolve future problems in-house.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller organizations often depend on independent freelance service providers. While freelance consultants have less internal costs than big support firms and can often charge marginally less, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the lack of reserve personnel may require your business to wait for help during an IT crisis. As your network grows, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your IT system stays up and running.

  • Build a Solid Basis for Seamless Growth
    Businesses often start with an IT architecture created on a modest budget. Lacking a proper infrastructure, band-aid fixes often get piled onto a weak foundation. As a network grows, stability and expandability issues can hinder the productivity of the organization. These poorly built systems need careful assessment, intelligent long-term planning, and extensive technical expertise to upgrade to a network infrastructure that can offer the stable foundation to handle vital business requirements and ease future growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller companies require guidance and technical training to negotiate an ever more complex maze of product options capable of promoting business success and improving productivity. They hardly need a computer engineer who is trying to earn a commission on a certain vendor's technology. Network support and product sales can lead to a situation where the proposed solution is built around a predetermined technology instead of the true needs of a client. Progent avoids these conflicts by offering only services rather than products. This allows Progent to match technical consulting with the real interests of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT expertise, fine tuned remote support software, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.



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    Microsoft SQL Server 2014 incorporates major enhancements in key areas including performance, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that operates transparently with all workloads including Online Transaction Processing (OLTP), enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and onsite services such as system design, deployment, management, remediation, and software development services to enable businesses of any size to realize maximum business value from their SQL Server 2014 deployment.

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    Progent can help you prepare and execute a smooth move to Dynamics GP/Great Plains so that you retain your data, improve your security, enhance your management reporting, take full advantage of Microsoft Office support, and minimize business disruption by creating and executing a sensible migration plan. Progent can also help train new Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can enhance your company reports and management analytics by offering Crystal Reports consulting, FRx programming, and Microsoft Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to produce specialized business software and eCommerce programs that integrate seamlessly with Dynamics GP.

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    The QTS Internet Data Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If your company is now using the QTS Sacramento data center as a colocation site or if your business is considering moving your primary or disaster recovery system to the Herakles data center, Progent can provide a range of affordable consulting services that include colocation relocation, equipment deployment and updates, infrastructure improvements, comprehensive project management, virtual server expertise, offsite network monitoring, streamlined network administration, software development, disaster recovery planning and testing, security evaluation, and the use of Progent's Test Lab.

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    Microsoft Lync 2010 supports Instant Messaging, Real Presence, voice/video conferencing, desktop collaboration, and both VoIP and PSTN calling. Microsoft Lync 2010 can enhance the capability of Exchange Server, SharePoint Server and Office or cloud-based Office 365 and streamlines administration via integration with Active Directory. Lync can also reduce capital and operational costs by doing away with Voice-over-IP hardware and subscription services, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified unified communications consultants can provide remote and onsite support services to assist your company to manage and troubleshoot your existing Lync 2010 environment or evaluate the benefits of upgrading from Lync to Skype for Business, which is Microsoft's new release of the product family. Progent can also help you to design and carry out a smooth Skype for Business upgrade.

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    Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Exchange Server 2003 upgrade strategy that avoids productivity downtime, simplifies long-term support requirements, and makes your Microsoft Exchange 2003 Server easy to manage. For complex multiple server or multi-location upgrades, Progent has the knowledge and experience to finish your move quickly and economically. Progent's Exchange Server 2003 help, troubleshooting, and design offerings include assistance with the integration of third-party add-ons to Exchange Server 2003 that are in keeping with your business needs.

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    Cisco's wireless IP phones are industrial-grade Wi-Fi devices designed for workers who are mobile within campus, hospitality, health-care or other environments where management requires portable phones that provide more control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Integration of Cisco's wireless IP phones typically demands that you set up and optimize many key pieces of your Wi-Fi environment including wireless access points, routers and switches, Cisco wireless LAN controllers, and network management software. Progent's certified experts can provide online and onsite assistance to help your organization build and maintain a Cisco wireless VoIP phone deployment by delivering services that range from debugging the configuration of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of a campus.

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    Exchange Server 2013 incorporates major enhancements to the functionality of its predecessor Exchange Server 2010 and introduces powerful innovations as well as a revamped architecture. These enhancements affect key IT areas such as manageability, high availability (HA), compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the potential advantages of migrating to Exchange Server 2013, design a cost-effective validation and rollout strategy, and train your IT staff to maintain your Exchange Server 2013 environment. Progent can also provide affordable online consulting and management services for Microsoft Exchange 2013.

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    Progent's Microsoft-certified consultants can provide cost-effective online support and development services to assist you to design, deploy, administer, and maintain Microsoft SharePoint 2010 environments that can include web sites that can function as portals, extranets, document and media management applications, wikis, data warehouses, business information systems, enterprise search engines, Visio-driven workflows, and other utilities to promote and improve teamwork. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with other data sources as well as with Microsoft's familiar office productivity applications like Excel, Word, Outlook, and Project. Progent can assist you to upgrade from previous releases of SharePoint or adapt a multi-vendor mix of web applications into a unified and easy-to-manage SharePoint 2010 environment.

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    Cisco's wireless IP phones are industrial-grade Wi-Fi handsets designed for professionals who are mobile within office, hospitality, health-care or other venues where IT management requires portable phones that offer more administrative control, data security and durability than is possible with the BYOD (Bring-Your-Own-Device) style of workplace communications. Integration of Cisco's wireless IP phones typically requires that IT teams set up and fine tune numerous key pieces of your Wi-Fi environment including wireless access points, routers, Cisco wireless LAN controllers, and call management tools. Progent's certified consultants offer remote and on-premises assistance to help you create and administer a Cisco wireless VoIP phone solution by providing services that can range from troubleshooting the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.

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