Immediate Remote Help for Addison Texas IT Networks
For businesses in Addison Texas, Progent provides remote help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking problems, as well as the services of CISA and CISSP-certified security experts to handle advanced security design and diagnostic jobs.
Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the real-world background and are equipped with the advanced tools necessary to resolve the majority of information system problems rapidly. This reduces direct expenses because service calls require minimal billable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your company saves even more with incidental costs by reducing or avoiding network downtime and related losses stemming from business disruption, upset clients, unproductive employees, and de-focused executives. Progent's advanced remote technical support know-how is particularly important for organizations that depend on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's billing policy for online help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to typical remote support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid situations where fast solutions manage to turn into substantial bills. Progent's penchant for handling problems efficiently means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and proven processes which ensure the maximum level of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to interface to your company's computer system without breaching corporate security.
Progent's proven technical support reporting application maintains thorough documentation for the support that Progent's clients have received. Progent's staff consultants have the benefit of the specifics of assistance delivered to every customer by every Progent engineer. This database of anomalies and responses is structured as a conveniently exploitable proprietary knowledge base that enables Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's online service specialists can determine the best solutions in the least time.
Remote technical services offered by Progent to customers in Addison Texas include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified remote support professionals can deliver computer system repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Skype for Business Server planning and deployment support, Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop services to help your business to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager design and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and validates a person's network technology skills at the master level. Cisco CCIEs know how to deal with even the most stubborn issues occurring in network design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS network administration tools and developing alternate approaches or locating program patches. Cisco CCIEs provide excellent cost-effectiveness because their broad expertise enables them to find solutions for problems quickly. In common cases, less experienced service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco CCIE consultants can communicate with your environment using the latest remote support tools in order to provide fast, safe, and affordable analysis and remediation.
Dallas Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Dallas Metro Area.
Progent locations in Dallas Metro Area
|| 5080 Spectrum Drive, #1000
Addison, TX 75001
||Addison Network Support Services
||1333 W McDermott, Suite 150
Allen, TX 75013
||Allen Network Support Services
||500 E Front St, #160
Arlington, TX 76011
||Arlington Network Support Services
||3710 Rawlins St, Suite 1420
Dallas, TX 75219
||Dallas Network Support Services
||1617 Park Place Avenue
Fort Worth, TX 76110
||Fort Worth Network Support Services
||675 Town Square Blvd, Suite 200 Building 1A
Garland, TX 75040
||Garland Network Support Services
||5000 Riverside Dr, Suite 100 Bldg 6
Irving, TX 75202
||Irving Network Support Services
||5700 Granite Pkwy, Suite 200
Plano, TX 75024
||Plano Network Support Services
||550 Reserve Street, Suite 190 & 250
Southlake, TX 76092
||Southlake Network Support Services
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's top-selling selection of connectivity products. Cisco technology expertise available from Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Nexus switch consulting and support services, Meraki switches integration, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless Access Points consulting help, Cisco WiFi controllers consulting, Cisco VPN and Network Security Setup and troubleshooting assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration consulting. Progent can also provide online and on-premises Wi-Fi site surveys to help you to modernize your Wi-Fi ecosystem.
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security services to bolster the safety of your Microsoft Windows, macOS and OS X, or Linux network against attacks or assist your company to recover quickly after a serious penetration. Security solutions available from Progent include: comprehensive network security and compliance analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm attacks; installing firewalls; building secure mechanisms for off-site and mobile access; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock network monitoring.
Progent can provide advanced remote consulting to help organizations of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent process for restoring applications and services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to address a wide range of computer technologies including system infrastructure, messaging systems, system and operational security, plus UNIX and Windows integration. For server economization and simplified management in environments that include Linux and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for resolving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support expense.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same advanced technology used by some of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services covers all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering services include:
How Your Addison Business Can Contact Progent's Remote Technical Support Professionals
Call Center Services
Progent's Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of remote Level 1 desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís shared Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading PSA tool for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center team of seasoned information technology experts gives your customers in Addison Texas immediate assistance from an efficient network service group with substantial experience delivering phone consulting and remote repair service for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a crucial driver of business performance, and Progent's aim is to solve rather than simply track IT problems.
- Applications Services: Training, Custom Programming, and Troubleshooting
Progent's Applications Consulting staff provides online and in-depth engineering expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, custom development, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, programming, and training services, refer to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Addison Texas remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By anticipating potential trouble spots before they grow into full-scale emergencies, automated monitoring can avoid disruptive and expensive network crises. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks that support multiple operating systems.
To get in touch with Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Addison Texas, Progent's phone-based network support engineers can deliver professional and cost-effective IT support whenever your company needs it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair IT problems quickly while avoiding the cost and lost time that comes with on-premises support calls.
Even if your Addison organization has a local independent consultant or maintains an in-house organization that can handle common computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either lack the availability or the expertise to handle unexpected network emergencies or especially complex integration projects.
Features of Progent's Remote Computer Services for Addison Texas
Progent's online support, Internet-based repair, network security expertise, and system administration services give businesses in Addison Texas the greatest leverage for your support budget. Whether you need occasional telephone help and remote network repair or full-time Help Desk services and system management, Progent's experts can deliver your organization enterprise-level IT support while permitting you to avoid the cost and hassle of running a large internal IT staff. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Premier Professionals
Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Addison Texas and is also ideal for customers in geographic areas that lack technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft products. As a Microsoft Partner support firm, Progent has the advantage of a broad selection of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent provides remote support on a by-the-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum fee for phone support and imposes no ongoing retainer for services delivered during regular business hours. This protects you from facing big bills for routine repairs.
- Availability of Cisco Network Design Experts
Progent's certified experts for Cisco offers the services of on-staff specialists who have experience in designing, deploying, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected connectivity for local and remote networking.
- Application Experts Team
Progent's basic consulting services include system integration, MS Exchange Server expertise, system security design, and shared Help Desk services. Progent's Experts group offers world-class consulting expertise for critical application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Training
Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Development
MySQL Management and Application Programming
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient centralized source for network generalists and application experts, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that align with the unique needs of your company.
- Advanced Online Access Tools
Secure online connectivity permits Progent's service experts to see exactly what your customers see. This makes it possible to find fast solutions to issues that might otherwise demand an expensive onsite service call. Cutting-edge online access software and experienced technicians combine to enable Progent to repair most network problems quickly and affordably. Progent is a pioneer in offsite support and remote network tracking.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Service for High System Uptime
For organizations with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce high network uptime.
- Help Desk Outsourcing
Progent's Help Desk support services are designed especially for budget-conscious businesses whose workers need instant access to a Help Desk service with effective telephone support and full escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical expertise, refined remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does My Business Start Getting Online Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average more than a decade of real-world industry background, at the front lines of IT support, executing a broad range of technical tasks for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support personnel. This ensures that you get not only expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits by the minute. Consequently, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services provided during normal working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent has little competition. Businesses who utilize familiar independent service providers or who employ internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.