Fast and Affordable Online Troubleshooting for Addison IT Networks
Fast Phone Help for Addison NetworksFor organizations in Addison or anywhere in the state of Texas, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic jobs.

Progent's online technical support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated technology required to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses because solutions require minimal chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally with incidental costs by reducing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting experience is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises IT support may not be useful.

Progent's pricing model for online help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged only for the support that you receive. In contrast to typical remote support organizations, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing prevent situations where speedy. minor repairs somehow turn into substantial tabs. Progent's skill at dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which permit the highest level of effectiveness for online technical support and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the consultants of Progent's online support team to interface to your system remotely without violating network security.

Progent's powerful technical support reporting application maintains detailed records of all support that Progent's customers have been provided. Progent's staff service personnel have access to the history of assistance provided to each Progent customer by every Progent consultant. This database of trouble tickets and fixes is organized as an easily searchable support database that enables Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and working associations with major industry leaders such as Cisco and Microsoft open up other vast support knowledge bases and permit fast access to vendors' internal product engineers so Progent's remote service specialists can determine the most efficient resolutions promptly.

Online technical support services offered by Progent to companies in Addison and throughout the state of Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same advanced technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's ability to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these important fields of computer technology enables customers to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or improving your current organization, evaluating or modifying Help Desk application software to handle the unique needs of your corporation, or providing occasional phone support personnel to work with your internal Call Center team during demanding events such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk team of seasoned information technology experts offers your workers in Addison or anywhere in the state of Texas rapid access to an effective network service resource with substantial experience providing phone help and online diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a key driver of company success, and Progent's target is to resolve instead of merely document IT problems.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Team can supply online advanced engineering support and education in special application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Addison, or anywhere in the state of Texas, online hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so your computer support is proactive and automated. By anticipating potential problems before they cause downtime, proactive monitoring can ward off disruptive and costly information system failures. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that support a combination of OS platforms.
How Your Addison Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Addison or throughout the state of Texas, Progent's phone-based network support engineers are ready to provide expert and economical system support whenever your business needs it. More than 15 years of providing online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to solve computer problems quickly while eliminating the cost and lost productivity associated with in-person support visits.

Even if your Addison business deals with a regular independent consultant or employs a full time IT staff that can handle typical network problems, Progent’s Microsoft and Cisco certified engineers can offer a convenient and transparent remote extension of your local resources in cases when your regular service personnel either lack the availability or the expertise to handle unexpected network crises or especially challenging integration problems.

Advantages of Progent's IT Support for Offices in Addison
Progent's remote network troubleshooting services enable your Addison business to realize the benefits of immediate, enterprise-level IT support without the expense of managing a full-time IT staff. Your network will derive added business worth by becoming increasingly reliable, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your local support resources
    With most businesses in Addison or anywhere in Texas, local network support resources, whether consisting of outside consultants or an in-house maintenance staff, can resolve the majority of network problems. However, major troubles can spring up when your regular support personnel are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your onsite support personnel. In these instances, Progent's online support experts give you a convenient, quick, and affordable way to supplement your regular help and to transfer valuable information to increase your capability to resolve future problems in-house.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller companies often depend on independent freelance service providers. While freelance consultants have less overhead than big consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of backup help may require your business to wait for assistance during an IT crisis. As your company grows, network unavailability and problems with vital applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of reserve service expertise to make sure your IT system stays up and running.

  • Create a Solid Basis for Seamless Expansion
    Companies typically start with an IT system created on a shoestring budget. Lacking a strong framework, slap-dash repairs can get piled on top of a shaky foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. Such badly designed environments require careful assessment, smart strategic planning, and wide IT expertise to upgrade to a system architecture that can offer the solid foundation to handle current business requirements and facilitate downstream growth.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller companies require guidance and technical training to navigate through an increasingly complicated array of product alternatives available for promoting business growth and improving efficiency. They hardly need a network consultant who is trying to sell a certain vendor's products. IT support and product selling can result in a scenario where the proposed solution is designed around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align technical consulting with the real interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, range of IT knowledge, fine tuned support tools, and familiarity with enterprise networking allow businesses to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.