Consulting and Technical Support for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry mobile PDAs were once one of the most successful solutions for achieving anytime-anywhere access to messaging, scheduling, web applications, and other critical business data. Progent offers Adelaide, South Australia businesses support from BlackBerry-premier professionals who can help companies to manage their BlackBerry deployments or transition smoothly to a current smartphone platform.

As the complexity of small company IT technology has expanded, and as the need for world-class security, dependability, and recoverability has grown to be the norm for organizations of all sizes, effective deployment and maintenance of RIM BlackBerry solutions has grown increasingly challenging. To handle issues such as security, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging servers and company databases, small organizations frequently resort to outside support professionals who offer expertise in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-premier consultants who can help small organizations to plan, administer, and troubleshoot BlackBerry-based solutions economically and effectively, eliminating the requirement for an in-house BlackBerry technology specialist and reducing the expense and hassle of supporting wireless workers. Progent's BlackBerry specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of knowledge, combined with Progent's efficient online service delivery model, gives small companies an economical solution for integrating BlackBerry products seamlessly into their IT network.

Progent's consultants can help your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, set up easy-to-use administration tools to enable you to monitor and control BlackBerry devices across your business, define security policies that make sense for your company, customize mobile software, and make sure that your IT network architecture is properly configured to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help make sure that your BlackBerry data is included in your regular backup processes so that it can be recovered rapidly and safely.

Integration Support for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of RIM BlackBerry devices, offering a centralized solution for handling key tasks such as device deployment, upgrades, and deactivation and also providing a strong foundation for security and high availability. BlackBerry Enterprise Server (BES) supports seamless integration between Exchange, Groupwise, or Lotus Domino messaging platforms and BlackBerry handsets and supports remote synchronization.

BlackBerry BES Server Configuration Assistance

BES Server provides a variety of data protection options beginning with automatic encryption of information sent between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows great flexibility in adjusting levels of protection to meet the special needs of your network. Progent's BlackBerry authorized engineers can assist you to choose powerful security features and enable them remotely. Samples of these over-the-air selectable security features include:

  • Lock down a smartphone
  • Wipe information from a missing or stolen BlackBerry device
  • Lock out Bluetooth
  • Enable internal protection against malicious attacks

BES Server also offers flexibility in determining mechanisms to prevent BlackBerry users from loading or executing unsafe or prohibited applications. Progent can assist you to select blocking processes such as:

  • Specify exactly which applications are allowed on the device
  • Block third-party programs from using persistent storage on the BlackBerry device
  • Select which functions third-party applications can use on the BlackBerry smartphone
  • Restrict the kinds of connections external applications running on the BlackBerry smartphone can establish
  • Block all third-party software from being installed or run on the BlackBerry device

Some Ways That Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned engineer who has earned accreditations from Research in Motion in all key facets of BlackBerry integration. Progent's BlackBerry support skills span areas from troubleshooting synchronization issues to architecting wireless productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to carry out basic support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to run with your company email solution. Progent's certified experts can in addition assist you to resolve a wide array of problems associated with synchronization, handset detection, messaging consistency, web access, mobile connections, IM, desktop software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online technical assistance for small business networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile technical support expenses at a minimum and, by handling problems promptly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, repair, and document a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and network requirements analysis, solution design, deployment planning and execution, performance optimization, design of a fault-tolerant architecture, information backup and business recovery consulting, and security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to create a mobile wireless environment that fits within your IT budget and supports your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to support a BlackBerry BES Server, assist your organization to determine which administration model and equipment meet your needs, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed choices about options for software versions, processors and storage, network design, and application set up.

To maximize network security, Progent's BlackBerry consultant can help you to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security specialists to run company-wide security assessment and compliance testing and suggest enhancements to accommodate your BlackBerry environment.

Call or Email Progent to Get Support from a BlackBerry-Qualified Professional
In order to get in touch with Progent about consulting help for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.



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    The current Cisco ASA 5500-X Family of firewalls with Firepower Services deliver substantially more value than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network experts can help your company to maintain your legacy PIX or ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, configure, optimize, manage and troubleshoot firewall solutions built around Cisco ASA firewalls with Firepower Services.

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