Consulting and Technical Support Services for BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile PDAs were once one of the most popular products for achieving anytime-anywhere access to email, calendars, web-based applications, and other vital business information. Progent offers Adelaide, South Australia businesses support from BlackBerry-premier professionals who can help organizations to maintain their BlackBerry deployments or transition smoothly to a modern smartphone platform.

As the complexity of small business IT technology has increased, and as the need for enterprise-class protection, dependability, and recoverability has grown to be the standard for companies of any size, effective integration and maintenance of RIM BlackBerry solutions has become more challenging. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email systems and corporate databases, small businesses frequently resort to external support professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified consultants who can help small organizations to plan, manage, and repair BlackBerry environments economically and efficiently, dispensing with the necessity for an in-house BlackBerry solutions expert and reducing the cost and stress of supporting wireless work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified network security specialists. This breadth of knowledge, coupled with Progent's proven remote service delivery model, gives small companies a budget-friendly alternative for integrating RIM BlackBerry technology seamlessly into their information system.

Progent's experts can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your database and messaging systems operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft software, configure easy-to-use management tools to help you monitor and support BlackBerry smartphones throughout your business, define security policies that are right for your company, customize mobile software, and ensure that your network infrastructure is properly designed to handle your BlackBerry users. In addition, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup procedures so that it can be recovered quickly and safely.

Technical Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines management and support of RIM BlackBerry devices, offering a single platform for handling key jobs such as smartphone deployment, updates, and retirement and also providing a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange, Groupwise, or Domino messaging servers and BlackBerry users and supports remote synchronization.

RIM BlackBerry BES Server Integration Assistance

BlackBerry BES Server includes a wealth of data protection capabilities starting with automatic encryption of messages sent between a BlackBerry wireless handset and BES Server using AES or Triple DES. BlackBerry BES Server also allows great flexibility in selecting levels of security to match the specific needs of your mobile environment. Progent's BlackBerry authorized consultants can assist you to choose powerful security features and enable them remotely. Samples of these wirelessly configurable security features are:

  • Lock down a BlackBerry smartphone
  • Wipe data from a lost smartphone
  • Disable Bluetooth
  • Activate built-in protection against malware

BlackBerry Enterprise Server also provides flexibility in selecting ways to prevent BlackBerry users from loading or executing unsafe or unauthorized software. Progent can assist you to choose protective techniques such as:

  • List exactly which applications are permitted on the device
  • Prevent external programs from allocating non-volatile memory on the smartphone
  • Select which functions external programs can access on the smartphone
  • Limit the kinds of connections third-party applications running on the BlackBerry device can establish
  • Prevent all third-party applications from being installed or executed on the smartphone

Professional BlackBerry Consulting and Technical Services Offered Remotely from Progent
Progent's authorized BlackBerry engineers are accessible remotely to provide prompt assistance to businesses in the Adelaide region or throughout South Australia. Progent's experienced remote technical support team has helped IT organizations resolve computer problems and cut IT service costs in every state in the United States and established a large base of satisfied clients. (See Progent's customer testimonials.)

Progent offers online consulting support for a broad selection of technologies related to RIM BlackBerry products including wireless synchronization, integration with Exchange, setting up BlackBerry BES Server, and strengthening mobile security. Major RIM BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can assist your business to perform common support operations including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters, modifying user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your company email solution. Progent's seasoned service professionals can in addition help you to resolve a broad range of problems concerning synchronization, handset recognition, email consistency, web access, wireless connections, IM, PC software configuration, and Desktop Redirector.

As a top innovator in providing nationwide online help for small office IT networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless support expenses low and, by dealing with issues quickly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, troubleshoot, and produce documentation for a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology requirements analysis, solution architecture, roll-out strategy and execution, performance optimization, design of a fault-tolerant environment, data backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional objectives and to create a mobile wireless system that fits within your information technology budget and supports your business strategy. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to support a BlackBerry Enterprise Server, assist you to determine which administration approach and hardware products meet your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software editions, server hardware and mass storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can help you to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security specialists to run company-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry solution.

Contact Progent for Assistance from a BlackBerry-Qualified Specialist
In order to ask Progent about professional help for BlackBerry wireless integration, phone 1-800-993-9400 or refer to Contact Progent.

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