Consulting Support Services for BlackBerry Environments
BlackBerry mobile PDAs were at one time among the most popular products for maintaining mobile connectivity to email, calendars, web programs, and other critical business data. Progent offers Adelaide, South Australia companies support from BlackBerry-premier professionals who can help companies to maintain their BlackBerry deployments or transition efficiently to a more popular smartphone solution.
As the complexity of small company IT technology has expanded, and as the need for enterprise-class security, reliability, and recoverability has grown to be the norm for organizations regardless of size, successful deployment and maintenance of BlackBerry solutions has become increasingly challenging. To address areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with a variety of messaging servers and company databases, small organizations frequently turn to outside consulting firms who offer expertise in RIM BlackBerry installation and troubleshooting.
Progent offers the expertise of BlackBerry-premier engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based environments economically and effectively, doing away with the necessity for an in-house BlackBerry technology specialist and reducing the expense and stress of maintaining wireless workers. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This range of knowledge, coupled with Progent's efficient online support capabilities, provides small companies an economical solution for integrating BlackBerry products productively into their information system.
Progent's engineers can help your company with SQL Server 2019 integration consulting, SQL Server 2016 migration and management support, and Microsoft Exchange Server setup so that your database and messaging systems work efficiently with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft technology, configure easy-to-use administration tools to enable you to track and control BlackBerry devices across your business, recommend security policies that are right for your business, develop custom mobile applications, and make sure that your IT network architecture is properly configured to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your regular backup processes in order that it can be recovered quickly and safely.
Consulting Help for BlackBerry BES Server
RIM's advanced solution for administering big groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful software enables Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to transmit and receive emails that stay encrypted during wireless transit to ensure maximum security. BES Server also streamlines a wide selection of key administrative tasks ranging from BlackBerry configuration and upgrades to wireless security and fault tolerance.

Progent's BlackBerry-certified consultants can help you utilize BlackBerry Enterprise Server to do routine jobs like:
Progent's BlackBerry-premier engineers can also help your company to utilize BlackBerry BES Server to perform key tasks not supported by the entry-level BlackBerry BES Server Express. These procedures include:
How Progent Can Assist Your Business to Manage and Support Your BlackBerry Solution
Progent can provide an experienced engineer who has been awarded certifications from RIM in all major facets of BlackBerry integration. Progent's BlackBerry support services range from troubleshooting synchronization issues to designing mobile workforce solutions based on BlackBerry Enterprise Server. These BlackBerry certifications and their associated practice areas include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out common support functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up messaging filters, modifying user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your corporate email software. Progent's certified experts can also help your company to troubleshoot a broad array of issues concerning synchronization, device detection, email consistency, web browsing, wireless connections, Instant Messaging, desktop software installation, and Desktop Redirector.
As a top innovator in delivering countrywide remote help for small company IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your wireless technical support expenses at a minimum and, by solving problems promptly, maximizes the efficiency of your BlackBerry smartphone users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can show you how to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation issues, adding and deleting BlackBerry device clients, setting activation passwords, implementing wireless program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.
Progent's BlackBerry engineers can also help you to operate administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise system and assist you to select and implement appropriate security configurations.
Progent's certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant has expertise in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry smartphone users on Exchange Server and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy access control lists, control Microsoft Exchange Server data flow, create, edit, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps, and produce reports based on SNMP data.
Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.
BlackBerry Certified Solution Designer
Progent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, troubleshoot, and document a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and technology requirements analysis, solution architecture, roll-out planning and execution, performance tuning, configuration of a fault-tolerant architecture, data backup and business recovery consulting, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to create a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, help you to decide which management model and equipment match your requirements, and evaluate your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions about options for software editions, processors and storage, network architecture, and application configuration.
To optimize system protection, Progent's BlackBerry consultant can help your company to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security engineers to perform company-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry solution.
Call or Email Progent for Support from a RIM BlackBerry-Certified Specialist
To get in touch with Progent about engineering support for BlackBerry mobile wireless solutions, call