Consulting Support Services for BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile PDAs were once one of the most successful solutions for achieving mobile access to messaging, scheduling, web-based applications, and other vital business information. Progent can provide Adelaide, South Australia businesses the services of BlackBerry-certified experts who can assist organizations to maintain existing BlackBerry deployments or transition smoothly to a modern smartphone solution.

As the sophistication of small business networks has increased, and as the need for enterprise-class security, dependability, and recoverability has grown to be the norm for companies regardless of size, effective integration and maintenance of RIM BlackBerry technology has become more challenging. To deal with areas like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and corporate databases, small businesses frequently resort to external support professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-premier engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry solutions economically and effectively, eliminating the necessity for an in-house BlackBerry technology expert and reducing the expense and stress of supporting wireless workers. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of experience, coupled with Progent's efficient remote support model, provides small businesses a budget-friendly solution for integrating RIM BlackBerry products productively into their information system.

Progent's engineers can help your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your data and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older versions of BlackBerry and Microsoft technology, configure easy-to-use management utilities to enable you to track and support BlackBerry smartphones across your business, recommend security policies that are right for your company, develop custom mobile software, and make sure that your IT network infrastructure is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be restored rapidly and safely.

Technical Help for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for administering big groups of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful software enables Exchange, Lotus, or Groupwise clients to send and receive emails that stay encrypted during wireless transit to provide maximum security. BlackBerry Enterprise Server also streamlines a broad selection of key administrative tasks ranging from BlackBerry configuration and updates to wireless security and fault tolerance.

RIM BlackBerry BES Server Integration Support

Progent's BlackBerry-premier consultants can help you utilize BlackBerry Enterprise Server to perform routine tasks like:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Control client configurations with BES Server's vast library of IT policies

Progent's BlackBerry-premier consultants can also help you to use BlackBerry BES Server to implement important tasks not available with the entry-level BlackBerry BES Server Express. These procedures include:

  • Set up and manage BES Server's fault-tolerant architecture using virtual servers
  • Install BlackBerry devices wirelessly
  • Establish specialized management roles
  • Automatically track and report on the health of your system

Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has been awarded certifications from RIM in all major facets of BlackBerry integration. Progent's BlackBerry support services range from troubleshooting synchronization issues to architecting wireless workforce solutions based on BlackBerry BES Server. These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can help your company to carry out basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up e-mail filters, changing user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate messaging solution. Progent's seasoned service professionals can also help your company to troubleshoot a broad array of issues associated with synchronization, device detection, messaging consistency, web access, mobile connections, Instant Messaging, desktop software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide remote help for small office networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your mobile technical support costs low and, by resolving problems promptly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can help you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks including troubleshooting enterprise activation issues, registering and deleting BlackBerry smartphone clients, setting activation passwords, configuring wireless software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified consultants can also help you to use management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing wireless LANs for activation. Also, Progent can explain the role of operational policies in the BlackBerry Enterprise environment and help your company to select and implement sensible security options.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange. Progent's BlackBerry-certified consultant has support skills in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to install and remove BlackBerry device users on Exchange and Microsoft Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and IM, deploy push and pull access control lists, manage Microsoft Exchange Server data flow, generate, update, and apply WLAN and VPN configurations, implement SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, validate, repair, and produce documentation for a mobile wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and technology requirements assessment, system architecture, roll-out planning and execution, performance optimization, configuration of a high-availability environment, information backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational objectives and to create a wireless system that meets your IT budget and aligns with your business strategy. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to support a BlackBerry BES Server, assist you to decide which management model and equipment meet your needs, and evaluate your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices about alternatives for software versions, processors and mass storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry-certified expert can assist your company to choose and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-premier security engineers to perform network-wide security assessment and compliance testing and suggest improvements to support your BlackBerry environment.

Contact Progent to Get Support from a RIM BlackBerry-Qualified Specialist
In order to contact Progent about technical support for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.

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    Progent's Microsoft-certified professionals have 20 years of background designing, installing, and maintaining email systems for companies in the and throughout the United States. Progent provides affordable Microsoft Exchange Servers consulting support to ensure that your email system offers protection, high uptime, easy connectivity for remote and wireless users, efficient administrative tools, and productive integration with telecommunications. Progent offers expertise and support services for Microsoft Exchange 2016 Server, Exchange 2013, Microsoft Exchange 2010 Server, Microsoft Exchange 2007, Microsoft Exchange 2003 Server, and Exchange 20000 Server. Progent can also assist small or medium businesses to upgrade to MS Exchange 2016 Server or MS Exchange 2013.

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    Progent's Citrix-certified experts can assist you to evaluate the strategic benefits of the various editions of Essentials for Hyper-V, assist you to integrate Citrix administration utilities in your Hyper-V environment, and show you how to use Citrix Essentials for Hyper-V to enhance the responsiveness, availability, flexibility, and recoverability of your virtual environment while lowering the cost of resources and support and simplifying management tasks.

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    With virtual server technology, companies are able to operate multiple virtual machines on a single physical server. Virtual server technology allows businesses to enjoy all the advantages of server isolation, while avoiding the costs that goes with buying additional server hardware. Virtual servers are the enabling technology behind private clouds, which offer major advantages such as reducing the costs of hardware, datacenter facilities, and administration while enhancing data protection, system availability, and recoverability. Other useful server management options include server monitoring software, Microsoft WSUS, and remote system management hardware. Progent's professional server management experts can help you in all areas of server consolidation and administration to allow your company to contain costs and save time.

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    Progent's Microsoft-certified professionals can assist you to evaluate the business value of Windows Server 2012 R2 for your organization, create pilot environments and migration strategies, tune your network for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT support, team, develop a corporate-wide security strategy, streamline network management, help with application development, and build and test a DR/BC plan.

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    Progent can help your company to design, implement and troubleshoot a backup/restore plan built around MSP360 software. MSP360 offers file or image backup/recovery for VMs and physical computers, supports all popular public clouds, and allows businesses to create a backup solution with a low RTO and a defined RPO. With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and management of your backup environment to protect against data loss caused by user mistakes, computer errors, ill-intentioned users, and external attacks such as ransomware.

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    Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.

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    In conducting consulting tasks for corporate clients, Progent follows a phased approach driven by specified milestones so as to achieve financial, timing and technical targets while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards based on the best practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, test models, design adjustments, and professional deployment. All phases are documented to make available a comprehensive summary of IT services delivered and to help in downstream network maintenance.

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    Progent provides live remote instruction for a range of desktop apps and operating systems such as Office and Microsoft 365 Excel, Word, Publisher and Project plus Adobe Acrobat Writer, Photoshop, Crystal Reports, and Windows 10 and 8.1. Online training offers the benefits of traditional in-person instruction, such as immediate communication between students and trainers, but avoids the costs of transportation and the challenge of trying to accommodate the schedules of many trainees. Offered to individuals or groups of all sizes, Progent's live online instruction allows the teacher to conduct the class from an online office while the students can be spread across an office or across the country. Live online instruction utilizes proven teaching tools like broadcast white boards, real-time questions, and shared desktops. Sessions can be brief and targeted to specialized topics or longer in duration and broader in coverage.

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    Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric cyberthreat management solution that includes AI software and expert services to deliver cutting-edge endpoint detection and response (EDR).

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