Enlarging your at-home workforce may have a major impact on IT architecture, security, and corporate workflows. Progent has 20 years of experience assisting SMBs to design, deploy, manage, optimize, and debug IT environments that support a remote workforce. Progent can help your Adelaide company to pick the appropriate technologies and follow leading practices in creating and maintaining a secure virtual office ecosystem for teleworkers that facilitates collaboration and returns top value. Progent can provide support services ranging from on demand expertise for helping you past challenging IT bottlenecks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can help Adelaide, South Australia businesses to succeed with any aspect of creating a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, cybersecurity, data protection solutions, and centralized management.

Help Desk Call Center Services for At-Home Workers
An emergency, enterprise-wide switchover to a from-home workforce, which could be driven by a pandemic or as part of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk services make it possible for businesses of any size to outsource or augment their Support Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Support Desk support services utilize Progent's extensive network of remote IT support specialists combined with world-class ticketing and follow-up technology to provide an affordable, modern Call Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from initial service requests through ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or edit the status of their active tickets, enter details, and upload screenshots or attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to resolve complex issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Help Desk Call Center Supplemental Service allows you to augment your existing Help Desk Call Center organization by splitting delivery of Support Desk support transparently between your in-house support organization and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Support Desk service uses a collaborative support model utilizing the number one professional services automation tool for managing service requests and ticketing, establishing ownership, monitoring progress, and generating management reports. For details about how Progent's Support Desk Supplementation Services can enable your business to deliver world-class technical support to your from-home workers, see Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and managing a productive telecommuter environment for your Adelaide, South Australia company, call 1-800-993-9400 or go to Contact Progent.