Enlarging your remote workforce may have a significant impact on network architecture, security/compliance, and corporate workflows. Progent has two decades of experience assisting SMBs to plan, configure, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can assist your Adelaide organization to select the right tools and follow best practices in building and maintaining a safe virtual office solution for telecommuters that promotes teamwork and delivers top business value. Progent offers services that go from on demand guidance for getting you past occasional technical roadblocks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent can assist Adelaide, South Australia organizations to succeed with any facet of building a high-functioning work-at-home environment by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, Help Desk outsourcing, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
A fast, enterprise-wide transition to a from-home workforce, which could be the result of a pandemic or as a component of a disaster recovery/business continuity plan, can overstretch even the most efficient in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's extensive network of online technical support experts combined with world-class trouble ticketing and tracking technology to provide an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 PC technical support from service requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A web-based User's Service Portal allows from-home workers to monitor or edit their current trouble tickets, add details, and upload screen captures and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 technical support charges, and Progent makes available optional fast escalation to Level 2 and Level 3 support experts to resolve complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Augmentation Service enables you to supplement your current Support Desk staff by splitting delivery of Help Desk Call Center services seamlessly between your in-house support organization and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support solution based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating reports. For details about how Progent's Call Center Supplementation Services can help your company to deliver world-class technical support to your from-home workers, see Progent's Help Desk supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining an efficient work-from-home environment for your Adelaide, South Australia organization, call 1-800-993-9400 or refer to Contact Progent.