Enlarging your at-home workforce can have a significant impact on network architecture, cybersecurity, and company culture. Progent has two decades of background helping small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Adelaide organization to pick the appropriate technologies and adhere to leading practices in building and operating a safe virtual office ecosystem for teleworkers that promotes collaboration and returns maximum value. Progent offers support services that go from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Adelaide, South Australia organizations to succeed with any aspect of creating a high-functioning work-from-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, cloud integration, helpdesk services, security and compliance, backup/restore solutions, and unified management.

Help Desk Services for Telecommuters
A sudden, company-wide transition to a teleworker workforce, which might be motivated by an epidemic or as part of a business continuity process, can overwhelm even the most efficient in-house Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or augment their Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services utilize Progent's nationwide team of online IT support experts along with enterprise-class ticketing and tracking software to provide an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 PC technical support from service requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to monitor or update their current tickets, add details, and append screen captures or relevant files. Support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
  • Progent's Support Desk Augmentation Service enables your business to expand your current Call Center team by splitting responsibilities for Call Desk support services transparently between your in-house IT support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collective support model utilizing the leading PSA tool for managing help requests and ticketing, assigning responsibility, tracking progress, and generating management reports. For information about how Progent's Support Desk Supplementation Services can enable your business to provide best-in-class desktop support to your teleworkers, refer to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Support Services
To get in touch with Progent about building and maintaining a productive telecommuter environment for your Adelaide, South Australia company, phone 1-800-993-9400 or visit Contact Progent.