Adelaide Remote Workers Integration Consulting Partner
Call Desk Solutions Consulting
Enlarging your remote workforce may have a significant impact on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting SMBs to plan, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can assist your Adelaide company to select the appropriate technologies and follow best practices in building and operating a secure virtual solution for teleworkers that promotes teamwork and returns top value. Progent offers support services ranging from as-needed guidance for getting you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.
Progent's consultants can assist Adelaide, South Australia companies to succeed with any aspect of creating a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, endpoint security, data protection solutions, and centralized management.
Help Desk Services for Remote Workers
A fast, company-wide transition to a telecommuter business model, which might be the result of an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services allow businesses to outsource or supplement their Call Desk with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk services leverage Progent's extensive network of remote IT support specialists combined with world-class ticketing and tracking software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from initial help requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to monitor or revise the status of their current trouble tickets, add details, and append screenshots or attachments. Support services are delivered at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to resolve complex problems. For details, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Support Desk Augmentation Service enables your business to supplement your existing Help Desk Call Center staff by splitting delivery of Call Desk services transparently between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution based on the number one professional services automation platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Call Desk Supplementation Services can enable your business to provide world-class IT support to your at-home workforce, visit Progent's Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive work-from-home solution for your Adelaide, South Australia business, call
An index of content::
Award Winning Work from Home IP Voice Technical Consultant
At Home Employees VoIP IT Consulting
Progent can help small and mid-size organizations to deploy IP voice technology to provide their telecommuters the advantage of virtual extensions of the corporate phone system.
Microsoft Consulting Best Practices IT Consultants
Company-wide Standards for Best Practices Computer Network Companies
Progent’s team of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, at the forefront of IT support, performing a wide range of IT tasks for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for applying technical knowledge to fix real-world network problems quickly.
Tracking Service Costs Computer Consultant
Service Reports Remote Support
Progent uses a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or small support firms who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by each staff member to every client. The discipline of detailing and organizing support records results in more effective support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Ohio Computer Firms
Technology Consultant Missouri
If your business does not need immediate remote help but expects to need assistance with your network soon, you can save time and money and ensure that the appropriate expertise will be ready when you require it by getting in touch with a Progent sales agent and registering as a client. For details, phone 800-993-9400 or send email to information@progent.com.
Co-managed Support Desk Consultant
Shared Network Support Help Desk Network Consultant
Progent's Microsoft and Cisco certified experts provide several service programs to help mid-size and large businesses create a cost-effective and successful internal Computer Support Helpdesk. Progent's consulting services include ROI analysis, process study and improvement, executive reporting, education of internal staff, and documentation of processes. Progent's Software Evaluation and Integration Services help businesses analyze the various top level Help Desk application programs on the market and determine what products may be excessively expensive, miss critical capabilities, or align badly with your organization's business goals. Progent also provides short-term staffing for companies who want to augment their internal Help Desk staff for occasional projects or to substitute for vacationing or incapacitated personnel.
Security Consultant Juniper SRX Series Firewall
Juniper SRX650 Router Security Auditing
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Lync Server 2013 high availability Engineers
Urgent Lync Server 2013 PSTN Gateway Consultancy
Progent's Microsoft-certified consultants can help you to evaluate the value of Lync Server 2010 for your environment and can assist you to design and execute a rollout of Microsoft Lync Server 2010 that consolidates the administration of Instant Messaging and Presence and increases the productivity of your in-house employees, telecommuters, and mobile workforce. Progent can in addition assist your company to perform an efficient upgrade to Microsoft Lync Server 2010 from Office Communications Server or from Live Communications Server, interface Lync Server with Exchange, SharePoint, and SQL Server, show you how to run Lync Server to improve the team-computing capabilities of Microsoft Office programs, and offer online seminars and ongoing support for Microsoft Lync Server and other Microsoft products.
Technology Professional ProSight Managed IT Services
Integration Services Managed IT Services Consulting
Progent's ProSight portfolio of managed services are intended to offer organizations who have minimal in-house network support teams with low-cost access to enterprise-class management tools and technical experts. Benefits of the ProSight line of managed IT services include flat-rate network maintenance costs, smart automation of routine management tasks, continual absorption of new technology, graceful transition from legacy technology to modern solutions, close alignment of computer technology with strategic goals, guidance from veteran IT consultants, and allowing management to focus on business instead of ever-changing computer technology.
Collocation Technical Support
Top Internet Data Center Consulting Services
Progent’s colocation center support services are designed for companies with hardware housed at IDCs or data center collocation hosting facilities and in need of on-demand on-site assistance at the colocation facility as well as off-site help from Microsoft and Cisco Certified professionals. Progent offers a full range of IDC and data center and colocation support services including network architecture analysis, Windows and UNIX server integration and maintenance, tech support for server and telecommunications infrastructure, design and installation of fault tolerant systems, architecting and implementing layered security defenses, firewall configuration and support, configuring load balancing solutions, and planning high-availability server clustering configurations.
Microsoft Experts Windows 10 Training IT Consulting
24 Hour CCIE Expert Certified Remote Support Microsoft Windows 10 Evaluation
Progent's Windows consultants can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Online and onsite assessment and upgrade support for Windows 10 provided by Progent's consultants include ROI analysis, project supervision, application compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, teleworker access, data and identity security, automated provisioning and management, network infrastructure design, wired/wireless convergence, business continuity planning, webinar training for network management personnel and users, and post-migration technical help.
Dynamics GP Power BI Remote Technical Support
Great Plains Migration Troubleshooting
Progent’s Microsoft certified consultants provide a range of consulting services for Microsoft Dynamics GP. Dynamics GP/Great Plains is a Microsoft accounting platform and corporate management solution built, like all Microsoft financial tools, on the scalable and popular platform of Windows technology. Dynamics GP 2010, the most recent version of Microsoft accounting software in the Microsoft Dynamics GP line, offers an affordable solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP is simple to deploy and integrate, and with its segmented approach you can purchase only the capability you currently need, with the ability to expand clients and enlarge functionality when necessary. Progent’s Microsoft Dynamics GP Software support experts can show you how to install, configure and manage Microsoft Dynamics GP/Great Plains 2010 as well as earlier versions of Dynamics GP/Great Plains.
Office Word forms Consultant
Urgent Consultant Services Office Word for Android
Progent's Microsoft Office Word and Office 365 Word experts can provide a broad selection of affordable online consulting services to assist your organization to manage your current Microsoft Word environment or help you to move to a current version of Microsoft Office Word. Services available from Progent's Word experts include VBA programming, isolating and resolving compatibility issues between different releases of Office Word, integrating Word with other Office apps such as Excel and Microsoft Outlook or with third-party platforms and add-ons,network enhancements for dependable. reliable cloud access, security consulting, smart phone and tablet synchronization, and remote training classes tailored for individuals or groups.
SCOM 2012 R2 IT Consultant
System Center Management Packs Engineer
Progent's Microsoft-certified consultants have more than a decade of background planning, implementing, optimizing and troubleshooting Microsoft SCOM solutions and offer companies of any size advanced online or on-premises consulting services for Microsoft SCOM 2012. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also help you to import and set up SCOM 2012 management packs according to industry best practices for monitoring network infrastructure and Microsoft and third-party apps and services. In addition, Progent can deliver responsive online or on-premises technical support to help you to fix serious issues uncovered by Microsoft SCOM 2012.
MS CRM Online Troubleshooting
Microsoft Dynamics CRM Computer Engineer
Microsoft Dynamics Customer Relationship Management helps small businesses build positive customer relationships. Integrated Sales and Customer Service modules allow employees to share data to help promote sales success and offer steady, efficient customer service. Progent can set up the optimal server and communications infrastructure, including local and offsite wireless access, to support Microsoft CRM, and Progent's Experts Team can provide your company with a certified MS CRM professional who can help you combine Microsoft CRM with your marketing or customer service databases.
802.11ac Upgrade Outsourcing
wireless VoIP phone integration Technology Consulting
Progent's Cisco-certified Wi-Fi integration experts can assist you to configure, manage, and troubleshoot Cisco wireless devices such as Aironet and Meraki 802.11ac wireless access points plus Cisco's Wireless Network Controllers.
Remote Monitoring and Reporting Technology Consulting
Comprehensive Event Management Online Help
Progent's Microsoft-certified consultants have over 10 years of experience planning, deploying, enhancing and troubleshooting SCOM environments and offer organizations of all sizes advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to watch over your IT resources effectively, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also help you to import and set up SCOM 2012 management packs according to industry best practices for monitoring network fabric as well as Microsoft and third-party apps and services. Also, Progent can deliver responsive online or on-premises technical support to assist you to remediate critical issues uncovered by System Center 2012 Operations Manager.
Sun Solaris Remote Troubleshooting
Solaris Computer Consultants
If your company computer system mixes Solaris technology with Windows, Progent can assist you to incorporate your servers into a cohesive network that allows all your operating systems to coexist for simple management, transparent dataflow, high dependability, superior performance, and tight protection. Progent's Solaris and MS Windows coexistence assistance services feature network infrastructure configuration and support, support for Windows services for UNIX, online network monitoring and management, online technical support and repair, in-person technical support, and Contact Center services.
Cisco Firepower Management On-site Technical Support
ASA 5500-X Firewall with Firepower Integration
The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver substantially more performance than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-premier CCIE network experts can help your company to maintain your current PIX or ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, configure, tune, manage and debug firewall solutions based around ASA firewalls with Firepower Services.
Consultants Dharma ransomware recovery
Consulting Services ransomware business recovery
Progent's experienced ransomware recovery consultants can assist your business to rebuild an IT network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.
SQL Server 2019 Migration Information Technology Consulting
Consultant SQL Server 2019 SSAS
Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online experts can provide affordable online and on-premises consulting expertise, software development, and technical support services for businesses of all sizes who intend to upgrade to SharePoint Server 2019 or SharePoint Online from earlier versions of SharePoint. Progent can assist customers design and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud resources into a cohesive intranet solution.
Dynamics GP Refreshable Excel Reports Design Firms
Dynamics GP Refreshable Excel Reports Development Companies
Microsoft Dynamics GP/Great Plains software offers analysis and reporting features that let you track all business processes, sales and expenses, and sales trends with built-in drill-down, inquiry, and reporting functions. Progent's Dynamics GP reporting consulting services can help you design reports that let you understand your business more thoroughly, turning raw data into useful business information. Progent is able to improve your reporting and analytics by providing Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can provide Microsoft .NET support, Microsoft SQL Server help, and application design with VBasic, XML and other tools in order to offer custom line-of-business application development and web commerce solutions that work transparently with Microsoft Dynamics GP.
Adaptive Security Appliances Network Consultant
ASA 5550 Firewall Specialist
Progent's Cisco certified network infrastructure consultants can assist your organization to maintain legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also assist you to configure, administer, update and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.
Microsoft Desktop IT Consulting Services
Computer Network Support Company Microsoft and Mac Desktop
Progent offers a wide range of affordable consulting and support services to assist your business to install, integrate, troubleshoot, and manage workstations and notebooks based on Windows, Apple macOS and OS X, or popular versions of Linux. Progent can offer on-premises or remote assistance for single computers or notebooks or help you to design and carry out a large-scale migration to new or revised OS platforms and business applications. Progent can also supply consultants and technicians to assist you to prepare for and complete a site relocation or merger designed to cause minimal interruption to your business.
Top Quality VoIP PBX Consulting From Home Job
Home Based Virtual Office Recruiter Home Based Cisco Consultant
Progent's company culture will allow you to become a more capable consultant by enhancing your information technology skills and boosting the satisfaction of your customers. Progent delivers this commitment by recruiting the best professional talent for you to operate with, providing an advanced network and communications infrastructure, using specialized application tools to enable the highest level of support, and by streamlining our business structures for finding and maintaining clients.
Consulting Blackberry
Immediate Support Windows Mobile
Progent’s professionals provide expertise in a variety of disciplines related to mobile networking such as system topology, wireless data synchronization, wireless protection, wireless e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile software development. Progent's certified consultants can save your business work and money by applying their wireless experience to help you choose and integrate mobile networking technologies that fit the needs of your business. Progent can also optimize your IT architecture so that wireless appliances work better.
Microsoft Windows Implementation Consulting Companies
Microsoft Office 2003 Computer Consulting
To provide cost-effective IT support for small businesses, Progent offers comprehensive computer outsourcing plans that offer small companies fast access to technical help without forcing you to hire, train, and maintain a large full-time IT staff. Progent’s IT outsourcing services offer you an economical way for building a protected and reliable environment for your favorite Microsoft Windows office productivity suites including Microsoft Office XP and Office 2003.
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