Expanding your at-home workforce can have a major impact on IT architecture, security, and company workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Adelaide company to pick the appropriate tools and adhere to best practices in creating and maintaining a secure virtual solution for telecommuters that promotes collaboration and delivers maximum business value. Progent offers services ranging from as-needed expertise for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can assist Adelaide, South Australia organizations to with any facet of creating a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, cybersecurity, data protection solutions, and unified management.

Help Desk Support for Telecommuters
A fast, enterprise-wide transition to a telecommuter workforce, which could be driven by a pandemic or as a component of a disaster recovery process, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Call Center with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of online IT support specialists along with world-class ticketing and follow-up software to offer an economical, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of remote Level 1 desktop support from help requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables teleworkers to monitor or edit the status of their current trouble tickets, add information, and upload screenshots or attachments. Technical support services are delivered at a substantial price reduction off Progent's ordinary Level 1 desktop service rates, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced issues. To find out more, go to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your business to expand your existing Call Center organization by sharing responsibilities for Support Desk services seamlessly between your regular support organization and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a collective support solution based on the leading professional services automation (PSA) platform for managing help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For information about how Progent's Call Desk Supplementation Services can enable your business to provide best-in-class IT support to your teleworkers, refer to Progent's Help Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about creating and managing an efficient work-from-home environment for your Adelaide, South Australia business, call 1-800-993-9400 or refer to Contact Progent.