Expanding your remote workforce can have a significant effect on IT infrastructure, security/compliance, and company processes. Progent has two decades of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Adelaide organization to pick the appropriate tools and follow best practices in creating and operating a secure virtual office solution for teleworkers that promotes teamwork and returns maximum business value. Progent offers support services that go from as-needed expertise for getting you over occasional technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.

Progent's consultants can help Adelaide, South Australia organizations to with any aspect of building a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, cybersecurity, backup/restore solutions, and unified management.

Help Desk Call Center Services for Remote Workers
A sudden, company-wide transition to a teleworker workforce, which could be motivated by an epidemic or as a component of a disaster recovery plan, can overstretch even a high-performing internal Call Desk. Progent's Help Desk services allow organizations of any size to outsource or augment their Call Desk with Progent's online Technical Response Center team.

  • Progent's Standard Support Desk services utilize Progent's extensive network of online technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to offer an affordable, advanced Help Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of remote Level 1 desktop support from service requests through ticket creation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or update their active tickets, add details, and upload screen captures or attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of fast escalation to Level 2 and Level 3 support specialists to deal with complex problems. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables you to augment your existing Call Desk staff by sharing delivery of Help Desk support services transparently between your regular IT support personnel and Progent's extensive roster of PC support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collective support solution utilizing the number one PSA platform for managing service requests and ticketing, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Call Center Augmentation Services can help your business to deliver best-in-class desktop support to your at-home workforce, see Progent's Help Desk augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Adelaide, South Australia company, call 1-800-993-9400 or refer to Contact Progent.