Expanding your at-home workforce may have a major impact on network architecture, security, and company culture. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, optimize, and troubleshoot IT networks that support a remote workforce. Progent can assist your Adelaide organization to pick the right technologies and adhere to leading practices in creating and operating a secure virtual ecosystem for teleworkers that promotes collaboration and returns maximum business value. Progent can provide support services that go from on demand expertise for helping you past occasional technical bottlenecks to full project management to help you carry out business-critical tasks.

Progent can help Adelaide, South Australia organizations to succeed with any facet of building a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Help Desk services, data security, backup/restore solutions, and streamlined management.

Help Desk Support for At-Home Workers
A sudden, organization-wide switchover to a teleworker business model, which could be driven by an epidemic or as a component of a disaster recovery process, can overstretch even a high-performing internal Call Center. Progent's Help Desk Call Center services allow businesses of any size to outsource or supplement their Support Desk by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of remote technical support experts along with world-class trouble ticketing and tracking technology to offer an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial service requests to ticket creation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows teleworkers to check or revise the status of their current tickets, enter details, and append screen captures or relevant files. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to deal with complex problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service enables your business to expand your existing Help Desk organization by splitting delivery of Call Desk support seamlessly between your regular IT support personnel and Progent's nationwide pool of PC support technicians and subject matter specialists. Progent's co-managed Call Center service uses a collaborative support solution based on the number one professional services automation tool for handling help requests and trouble tickets, establishing responsibility, monitoring progress, and producing reports. For details about how Progent's Support Desk Supplementation Services can help your company to deliver best-in-class IT support to your teleworkers, see Progent's Call Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive telecommuter solution for your Adelaide, South Australia organization, phone 1-800-993-9400 or go to Contact Progent.