Adelaide Teleworkers Configuration Consulting Company
Call Desk Augmentation and Outsourcing Consulting Services
Enlarging your at-home workforce may have a major effect on IT architecture, security/compliance, and corporate culture. Progent has two decades of background assisting businesses of all sizes to design, deploy, administer, tune, and debug IT networks that support work-from-home employees. Progent can help your Adelaide organization to pick the right tools and follow leading practices in building and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and delivers maximum business value. Progent offers support services ranging from on demand expertise for helping you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent's consultants can assist Adelaide, South Australia organizations to with any facet of creating a high-functioning work-at-home environment by providing infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Services for Remote Workers
A fast, enterprise-wide switchover to a from-home business model, which might be driven by a pandemic or as an element of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center team.
- Progent's Standard Support Desk support services leverage Progent's extensive network of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an affordable, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of remote Level 1 desktop support from service requests through trouble ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or revise the status of their current tickets, add details, and append screenshots and attachments. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to resolve complex issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Augmentation Service enables you to augment your current Call Desk team by sharing delivery of Help Desk support services transparently between your regular support personnel and Progent's nationwide pool of desktop support technicians and subject matter experts. Progent's shared Help Desk service uses a collaborative support solution based on the number one professional services automation platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. For information about how Progent's Help Desk Augmentation Services can help your company to provide best-in-class desktop support to your from-home workers, go to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient work-from-home environment for your Adelaide, South Australia company, call
An index of content::
Contract Development Excel PivotTable
Excel 3D Map Contract Programmer
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a wide variety of remote support services to help you to plan, program, pilot test, deploy, manage, and debug business applications based on any version of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can help you to migrate your legacy Excel applications to the newest versions of Excel, support Excel on iOS-powered iPhones and iPads and Google Android phones and tablets, and resolve compatibility problems between different versions of Excel. Progent can provide as-needed help to organizations who need a fast solution to a specific problem related to Excel and Progent can also provide comprehensive project management support for upgrading or creating mission-critical application software based on Office Excel. Progent's affordable online training classes for Office Excel can be custom tailored to meet the needs of individuals or teams.
Configuration Exchange 2019 and Skype for Business
Support and Help Exchange 2019 SharePoint Integration
Progent can assist you in any facet of your migration to Microsoft Exchange 2019 such as deploying Windows Server 2019 for hosting Exchange; planning high availability architecture for an on-premises, cloud-based or hybrid environment; migrating mailboxes; designing and implementing Hyper-V; configuring HLB; building Database Availability Groups (DAGs) with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft 365; and configuring Outlook clients.
Small Office Install
Small Business Tech Support Outsource
For more than two decades, Progent has provided budget-friendly IT design, integration, troubleshooting, cybersecurity, and development for information networks of all sizes.
Microsoft Exchange 2003 Upgrade Online Support Services
Exchange Server 2003 Upgrade Remote Technical Support
Progent's Microsoft Premier professionals offer expert support for major implementations of Microsoft Exchange. Progent's experts can help you prepare for multi-site Exchange Server 2007 rollouts or upgrades and can provide local personnel to help enterprises with deployments of Microsoft Exchange in the or any area served by Progent's consultants.
Upgrade Consultant Exchange 2000 Upgrade
Migration Exchange 2000
Progent is among the most qualified information technology support firms for creating email and messaging solutions based on Microsoft Exchange 2000 Server. Progent specializes in helping small businesses get all the benefits of Exchange 2000 under common situations including upgrading from Microsoft Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 Server support.
Exchange Server 2003 Online Support
Exchange 2003 Upgrade Technical Consultant
Progent's certified professionals offer technical help and network consulting expertise for Exchange 2003 Server, Windows Server 2003, and for the entire family of Microsoft Servers. Progent's migration, configuration, management, and support services for Microsoft Exchange Server 2003 include system design, deployment, project management, onsite and remote troubleshooting, Help Desk Call Center support, expert security evaluation, and full-service IT outsourcing.
ProSight Spam Filtering Consultant Services
ProSight Email Data Leakage Prevention Engineer
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall.
Fault-tolerant Data Centers Consultant Services
Support High Availability Data Center
Progent's Data Center consultants can help you identify high availability data centers that match the particular requirements of your company. High availability Internet Data Centers are especially appealing to small businesses because of their low cost and simplified logistics in comparison to taking a do-it-yourself strategy. Trying to build an on-site data center that offers even a basic degree of fault tolerance is financially prohibitive for typical small companies. Progent is ready to help you get all the advantages of non-stop data centers and 24x7 colo sites by providing a complete range of engineering and maintenance services.
Biggest Professional Microsoft Teams hybrid
Microsoft Teams with OneDrive Engineers
Progent can assist your organization to design an upgrade to Microsoft Teams from Skype for Business or Lync Server and install, administer, and debug a cloud or mixed implementation of Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.
Hornetsecurity Altaro M365 Mailbox Backup Technology Consulting
Configuration Hornetsecurity Altaro 365 Total OneDrive Backup
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows laptops and desktops.
WiFi 6/6E Online Technical Support
Wi-Fi Information Technology Consulting
Progent's Wireless Consulting Services offer a convenient, affordable option for businesses of any size to integrate, manage, monitor and troubleshoot advanced wireless connectivity technology. For 802.11n and the latest 802.11ac wireless networks, Progent can show you how to plan and deploy appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and online applications, Progent can help with Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Data Center Support and Help
Site Move Consulting
For corporations with branches in or any region covered by Progent's consultants, Progent's Microsoft-Certified network consulting professionals and certified Cisco system specialists can provide a variety of network consulting services such as project management, Sarbanes Oxley compliance, office moves, enterprise security, system design, on-site or phone-based branch office support, and technical support for data center hosting environments. A Progent IT architect can help you design a multi-site information system that makes smart use of co-location facilities and Internet hosting sites. Progent's Microsoft Certified consultants can help major corporations design, deploy and support major rollouts of updated versions of Microsoft technology such as Enterprise Active Directory, Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progent's Cisco Certified Internetwork Expert and CCNP experts can help you configure Cisco products for connectivity solutions that incorporate simple, high-performance, integrated, and wireless networking.
NetApp MetroCluster Troubleshooting Professionals
NetApp MetroCluster Troubleshooting Consulting
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering with continual replication to deliver rapid, zero RPO disaster recovery (DR) between sites located as far as 185 miles away from one another. Progent's roster of veteran network experts can help your business to design, deploy, administer, update, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster deployment that aligns with your technical requirements and budget. Progent can ensure you adhere to best practices for configuring your MetroCluster solution by providing guidance with procedures such as assigning disk pools, arranging aggregate and plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery solution to prove adherence with industry standards and government requirements.
After Hours Microsoft Certified Expert MOM 2016 Support and Integration
Microsoft Certified Support Services Monitoring and Reporting
Progent provides a variety of IT service bundles for small companies. These IT outsourcing and server monitoring services are based on the anticipatory problem handling capabilities of Microsoft System Center Operations Manager 2007, a state-of-the-art network and IT support software platform that monitors the availability, performance, and security of your information system and isolates potential troubles before they can disrupt your system. With Progent's economically priced IT support packages, small organizations can choose a basic co-sourcing package based on Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution.
ransomware data recovery Professional
ransomware hot line Consultant Services
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist your business to contain the progress of an active ransomware attack. Call 800-462-8800
DopplePaymer ransomware recovery Technology Professional
Ryuk ransomware protection Specialists
Progent's ransomware experts can help you to evaluate your ransomware defenses, remotely monitor and guard your network, help with settlement negotiations with a hacker, and rebuild a network damaged by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor.
Multi-site Network Specialists
Enterprise Network Architect
For corporations with branches in California or any region served by Progent's consultants, Progent's Microsoft-Premier network consulting professionals and authorized Cisco system consultants can provide a range of network support services such as project planning, Sarbanes Oxley compliance, office relocations, corporate security, network architecture, local or remote branch office support, and technical support for co-location hosting facilities. A Progent IT architect can show you how to design a multi-site information system that makes efficient use of colocation facilities and Internet data centers. Progent's Microsoft Premier engineers can help large corporations design, deploy and maintain major rollouts of updated versions of Microsoft technology including Enterprise Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent's Cisco Certified Internetwork Expert and Cisco Certified Network Professional experts can assist you to deploy Cisco technology for connectivity solutions that incorporate basic, high-speed, integrated, and wireless networking.
Cybersecurity Firms Palo Alto Networks WildFire
Information Technology Consulting Palo Alto Networks PA-220 Series Firewalls
Progent's Palo Alto Networks firewall experts can show you how to choose, configure, and manage Palo Alto Networks PA-Series firewalls to create a next-generation cybersecurity solution that spans your on-premises and cloud assets and guards any user at any location with any endpoint device.
Microsoft Certified Partner Onsite and Remote Support
24-7 Certified Microsoft Partner Small Business IT Consulting Companies
Progent is a Microsoft Certified Partner with special competencies that include Information Worker Solutions. Microsoft Certified Partners represent the most successful organizations who receive the top client endorsement and enjoy the tightest operational relationship with Microsoft. The understanding, skills, and commitment needed to achieve the status of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to offer your business better solutions for your information network.
Microsoft Azure VPN configuration Designer
Microsoft Azure IPsec configuration Contract Programming
Progent's consultants can assist you to design and carry out a smooth move from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity management for both onsite and cloud resources.
Citrix XenMotion Professionals
Citrix Xen Hypervisor Consultants
Progent's Citrix-certified consultants can assist you to understand the strategic advantages of XenServer and other Citrix platforms, and can help your IT organization to design, validate, implement, troubleshoot, and maintain a XenServer solution. Progent can also assess your current Citrix technology environment and help you to optimize resource utilization, responsiveness, protection, uptime, and disaster recovery.
Network Engineer Cisco ASA Configuration
Adaptive Security Device Manager Network Consulting
Progent's Cisco-certified CCIE network engineers can help your company to manage your existing PIX or ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to plan, configure, tune, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services
Consult Microsoft Teams DLP
Microsoft Teams Active Directory Federation Services Consulting
Progent can assist you to design an upgrade to Teams from Skype for Business Online or Lync Server and install, manage, and debug a cloud or hybrid implementation of Teams. Progent can help you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PBX.
.NET Android Designer
.NET Blazor Coder
If you want to update your corporate web site, build internal webs for applications such as HR or employee education, design a powerful web presence for a new business, or write line-of-business, data-driven specialized web applications, Progent can supply skilled and proven web designers. Progent's experts can also help you build and manage a secure, robust server and communications infrastructure, including remote and wireless connectivity, to support your web tools.
Professionals Lync Server 2013 high availability
Consulting Lync Server 2013 and iPhone
Lync 2013, now called Skype for Business, allows businesses of all sizes to create a manageable and protected communications environment that permits a Bring-Your-Own-Device computing model with instant messaging (IM), real-time presence, web conferencing with app sharing and whiteboard, and both IP-based and PSTN telephony across a broad range of stationary PCs and mobile clients. Progent's certified Lync 2013 experts and network architects can help your company to evaluate the advantages of Lync Server 2013, design an in-house, cloud-based (with Microsoft Lync Online) or hybrid model suitable for your present and future plans, implement Lync 2013 so as to speed up your ROI, and provide live webinar and on-premises training to your IT staff and users. Progent offers in-depth expertise in key components of a Lync 2013 deployment including Microsoft Windows Server, SQL Server and Exchange, and Progent can help your organization to integrate Lync Server 2013 with key Microsoft 365 applications such as Outlook and PowerPoint.
Amazon EC2 VPN Development
Amazon EC2 instances Contract Programmer
Progent offers cost-effective online consulting to assist businesses to integrate Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security.
Consultancy LockBit ransomware recovery
Avaddon ransomware recovery Engineer
Progent's proven ransomware recovery experts can assist you to reconstruct a network victimized by a ransomware virus such as Ryuk, Dharma, NotPetya, or MongoLock.
Work at Home Collaboration Outsourcing
Remote Workforce Collaboration Software Technical Consultant
Progent can help small and medium-size companies to configure collaboration applications to make it easy for their remote workforce to benefit from positive interaction with colleagues and customers.
Virtual Helpdesk Integration Services
Help Desk Sharing Online Troubleshooting
Progent's Standard Help Desk Services offer a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Support services are offered at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging issues.
24 Hour Supplemental Service Desk Technical Support Services
CISSP Certified Expert Co-managed Service Desk Technology Consulting
Progent offers three essential kinds of Contact Center services including Microsoft Helpdesk Outsourcing Services, Virtual Helpdesk Services, and Help Desk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft professionals gives your customers convenient access to a reliable technical resource with extensive experience delivering phone support and remote access repair for networks powered by Microsoft technology. Progent's focus is on earning the support Call Center a positive image as a key contributor to business performance. Progent's target is to fix and not simply record problems.
Setup and Support Work from Home Conferencing
Remote Workers Video Conferencing Online Support
Progent can assist small and mid-size companies to implement and debug conferencing solutions to enable their remote workforce to communicate efficiently with teammates and customers.
Specialists Fully Redundant Network
24 Hour Automatic Failover Consultancy
Progent's non-stop interoffice connectivity and 24x7 network connection consultants can help small organizations create non-stop Interoffice connectivity through fully redundant system architectures featuring automatic failover. Progent's CCIE engineers can plan and deploy ultra-reliable Inter-office connections based on fault tolerant EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connectivity and automatic fail-over offers affordable non-stop interoffice connectivity.
Service Reports Integration Services
Services Documentation Support and Integration
Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support firms who provide scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports sent by each staff member to each customer. The practice of detailing and organizing service activity results in more efficient service and eliminates a variety of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Spora ransomware hot line Engineer
ransomware system rebuild Services
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to contain the spread of an active ransomware breach. Call 800-462-8800
Software Security Consultant Small Office
Largest Configuration Services Small Business
Progent is a pioneer in affordably providing world-class IT help to small companies. Progent's achievement in handling the network support requirements of the historically underserviced small company sector is the combined outcome of key technical and operational innovations that have removed much of the conventional costs out of administering network support, added unmatched professional skill into the IT service mechanism, and dramatically streamlined the solution cycle.
Technical Consultant Microsoft System Center 2016
Specialists System Center 2016 Migration
Small to mid-sized businesses can now enjoy all the advantages of System Center Operations Manager 2007 and in addition have fast access to Progent's Microsoft and Cisco Certified IT support professionals. With Progent's economically priced network service programs, small and midsize organizations can select a basic System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a comprehensive round-the-clock outsourcing solution. Progent supports Operations Manager 2007 to offer small business information systems enterprise-class availability, protection, and productivity.
Hermes ransomware hot line Technology Professional
Top Consultancy NotPetya ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to contain the progress of an ongoing ransomware attack. Call 800-462-8800
Consulting Support for Network Service Providers Support
Technical Consultant Consulting for IT Service Firms
Progent's Reseller Program for IT Service Providers lets you use Progent's consulting experts while retaining your own service brand as a transparent arm of your IT consulting staff.
NodeZero PEN Testing Security Evaluation
Cisco and Microsoft Certified Forensics Services NodeZero Certified Threat Assessment
Progent's certified cybersecurity consultants can perform NodeZero-based threat assessments to verify your security defense tools and policies are correctly set up and effective.
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