Enlarging your remote workforce may have a significant impact on IT architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting SMBs to plan, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can assist your Adelaide company to select the appropriate technologies and follow best practices in building and operating a secure virtual solution for teleworkers that promotes teamwork and returns top value. Progent offers support services ranging from as-needed guidance for getting you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical tasks.

Progent's consultants can assist Adelaide, South Australia companies to succeed with any aspect of creating a high-functioning work-at-home ecosystem by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk services, endpoint security, data protection solutions, and centralized management.

Help Desk Services for Remote Workers
A fast, company-wide transition to a telecommuter business model, which might be the result of an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient in-house Help Desk. Progent's Call Center services allow businesses to outsource or supplement their Call Desk with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk services leverage Progent's extensive network of remote IT support specialists combined with world-class ticketing and tracking software to offer an affordable, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 desktop support from initial help requests to trouble ticket generation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to monitor or revise the status of their current trouble tickets, add details, and append screenshots or attachments. Support services are delivered at a substantial discount off Progent's normal Level 1 technical support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 support experts to resolve complex problems. For details, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Support Desk Augmentation Service enables your business to supplement your existing Help Desk Call Center staff by splitting delivery of Call Desk services transparently between your regular IT support organization and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Help Desk service uses a collaborative support solution based on the number one professional services automation platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and generating management reports. To find out how Progent's Call Desk Supplementation Services can enable your business to provide world-class IT support to your at-home workforce, visit Progent's Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive work-from-home solution for your Adelaide, South Australia business, call 1-800-993-9400 or go to Contact Progent.