Enlarging your remote workforce can have a major effect on IT architecture, security, and company culture. Progent has two decades of background assisting businesses of all sizes to design, configure, administer, tune, and troubleshoot IT networks that support work-from-home employees. Progent can help your Adelaide organization to pick the appropriate technologies and follow leading practices in creating and maintaining a secure virtual office solution for telecommuters that facilitates collaboration and returns top value. Progent can provide services ranging from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Adelaide, South Australia businesses to succeed with any aspect of building a high-functioning work-from-home ecosystem by delivering infrastructure design and configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, cloud integration, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.

Help Desk Support for Remote Workers
A fast, enterprise-wide switchover to a telecommuter workforce, which might be driven by a pandemic or as a component of a disaster recovery/business continuity plan, can overwhelm even a well-staffed internal Call Desk. Progent's Call Center services allow organizations to outsource or augment their Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services utilize Progent's nationwide network of remote technical support experts along with world-class trouble ticketing and follow-up technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop technical support from service requests to ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal allows at-home employees to monitor or revise the status of their current tickets, enter details, and append screenshots or attachments. Technical support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 support specialists to deal with complex issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Center Supplemental Service allows you to expand your current Help Desk team by splitting responsibilities for Call Center support transparently between your regular IT support organization and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a collaborative support model utilizing the number one PSA tool for managing help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. For details about how Progent's Help Desk Augmentation Services can help your company to deliver world-class desktop support to your at-home workforce, go to Progent's Support Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Adelaide, South Australia organization, phone 1-800-993-9400 or go to Contact Progent.