Expanding your at-home workforce may have a significant impact on network architecture, cybersecurity, and corporate processes. Progent has two decades of experience helping small and mid-size businesses to design, configure, manage, tune, and debug IT networks that support at-home workers. Progent can help your Adelaide company to select the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual solution for teleworkers that facilitates collaboration and returns maximum business value. Progent can provide services ranging from on demand guidance for getting you past occasional technical roadblocks to full project management to help you successfully complete business-critical tasks.

Progent can help Adelaide, South Australia organizations to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, Help Desk outsourcing, security and compliance, backup/restore solutions, and unified management.

Help Desk Call Center Services for Teleworkers
A rapid, company-wide switchover to a teleworker business model, which could be activated by a pandemic or as part of a business continuity plan, can overstretch even the most efficient internal Support Desk. Progent's Help Desk services allow businesses to outsource or expand their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Support Desk support services utilize Progent's nationwide team of online technical support experts along with world-class trouble ticketing and tracking technology to offer an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC technical support from service requests through ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to check or update the status of their active trouble tickets, enter details, and upload screen captures and attachments. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop service charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service allows you to supplement your current Call Center team by splitting delivery of Call Desk services seamlessly between your in-house IT support organization and Progent's extensive pool of PC support technicians and subject matter experts. Progent's co-managed Help Desk service is based on a co-sourcing support model utilizing the number one PSA platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing reports. For details about how Progent's Call Desk Supplementation Services can enable your business to deliver best-in-class technical support to your telecommuters, see Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient work-from-home environment for your Adelaide, South Australia business, phone 1-800-993-9400 or visit Contact Progent.