Enlarging your remote workforce may have a major effect on IT architecture, cybersecurity, and company processes. Progent has 20 years of background helping SMBs to plan, configure, manage, optimize, and troubleshoot IT environments that support a remote workforce. Progent can assist your Adelaide company to select the appropriate tools and follow leading practices in building and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent can provide support services ranging from as-needed expertise for getting you past challenging technical roadblocks to comprehensive project management to help you successfully complete business-critical tasks.

Progent can help Adelaide, South Australia businesses to with any aspect of building a high-performing work-at-home ecosystem by delivering network infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, cloud connectivity, helpdesk outsourcing, security monitoring, backup/restore solutions, and streamlined management.

Help Desk Services for Telecommuters
A fast, organization-wide changeover to a from-home workforce, which could be motivated by a pandemic or as a component of a disaster recovery plan, can overstretch even the most efficient in-house Call Desk. Progent's Help Desk services make it possible for businesses to outsource or augment their Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services utilize Progent's nationwide team of remote IT support specialists along with enterprise-class ticketing and follow-up software to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop support from help requests through ticket generation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables at-home employees to check or edit the status of their active tickets, add information, and append screen captures or attachments. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent offers optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced problems. To find out more, refer to Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Desk Augmentation Service allows your business to supplement your existing Help Desk staff by sharing delivery of Call Center support transparently between your regular IT support organization and Progent's extensive pool of desktop support engineers and subject matter experts. Progent's shared Call Center service is based on a collective support model based on the leading professional services automation (PSA) tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. For information about how Progent's Help Desk Supplementation Services can help your company to provide best-in-class desktop support to your from-home workers, refer to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive work-from-home solution for your Adelaide, South Australia business, phone 1-800-993-9400 or go to Contact Progent.