Enlarging your remote workforce can have a significant effect on IT architecture, cybersecurity, and company processes. Progent has two decades of background assisting businesses of all sizes to design, deploy, administer, optimize, and debug IT networks that incorporate work-from-home employees. Progent can help your Adelaide company to select the right technologies and adhere to leading practices in creating and maintaining a secure virtual office ecosystem for telecommuters that facilitates teamwork and delivers maximum business value. Progent can provide support services ranging from as-needed expertise for getting you over challenging IT bottlenecks to comprehensive project management to help you successfully complete business-critical initiatives.
Progent can help Adelaide, South Australia companies to succeed with any aspect of building a high-functioning telecommuting ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, security and compliance, data protection solutions, and unified management.
Help Desk Support for Teleworkers
A fast, enterprise-wide changeover to a from-home business model, which might be the result of an epidemic or as an element of a disaster recovery/business continuity process, can overwhelm even a high-performing internal Call Center. Progent's Call Center services make it possible for organizations to outsource or augment their Help Desk with Progent's online Technical Response Center services.
- Progent's Standard Help Desk support services utilize Progent's nationwide team of remote technical support specialists combined with enterprise-class ticketing and tracking technology to provide an economical, modern Call Desk. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC technical support from service requests through ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to monitor or revise their active tickets, add information, and upload screen captures or relevant files. Technical support services are delivered at a significant discount off Progent's ordinary Level 1 desktop support rates, and Progent offers optional fast hand-off to Level 2 and Level 3 IT experts to deal with complex issues. For more information, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Supplemental Service allows your company to augment your existing Call Center staff by sharing responsibilities for Help Desk Call Center support services transparently between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a collective support model utilizing the number one PSA tool for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. To find out how Progent's Help Desk Supplementation Services can enable your company to deliver best-in-class IT support to your from-home workers, refer to Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and maintaining an efficient work-from-home solution for your Adelaide, South Australia company, call 1-800-993-9400 or refer to Contact Progent.