Ransomware : Your Feared IT Catastrophe
Crypto-Ransomware  Remediation ProfessionalsCrypto-Ransomware has become a modern cyber pandemic that poses an enterprise-level threat for businesses vulnerable to an attack. Versions of ransomware like the Dharma, CryptoWall, Locky, NotPetya and MongoLock cryptoworms have been running rampant for many years and continue to inflict destruction. Newer variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as frequent as yet unnamed malware, not only encrypt on-line data but also infiltrate any accessible system backup. Files replicated to off-site disaster recovery sites can also be encrypted. In a poorly designed environment, this can render any restoration hopeless and effectively knocks the datacenter back to zero.

Retrieving services and information after a ransomware attack becomes a race against the clock as the victim struggles to stop the spread and cleanup the virus and to restore mission-critical activity. Due to the fact that ransomware requires time to move laterally, penetrations are usually launched on weekends and holidays, when attacks are likely to take longer to detect. This compounds the difficulty of rapidly assembling and coordinating a knowledgeable response team.

Progent makes available an assortment of help services for securing Adelaide enterprises from ransomware penetrations. Among these are user education to help recognize and avoid phishing attempts, ProSight Active Security Monitoring for endpoint detection and response utilizing SentinelOne's AI-based cyberthreat defense to detect and quarantine zero-day modern malware assaults. Progent in addition can provide the services of expert crypto-ransomware recovery professionals with the track record and perseverance to re-deploy a breached network as soon as possible.

Progent's Ransomware Recovery Services
Soon after a ransomware penetration, paying the ransom in cryptocurrency does not provide any assurance that cyber criminals will return the codes to decipher any of your information. Kaspersky ascertained that 17% of crypto-ransomware victims never restored their files even after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The fallback is to setup from scratch the mission-critical elements of your IT environment. Without access to complete information backups, this requires a broad range of IT skills, professional project management, and the ability to work continuously until the job is finished.

For decades, Progent has made available professional IT services for businesses throughout the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned high-level industry certifications in important technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security specialists have garnered internationally-renowned industry certifications including CISA, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has experience with accounting and ERP software solutions. This breadth of experience affords Progent the skills to rapidly understand critical systems and organize the surviving parts of your Information Technology system following a ransomware event and assemble them into a functioning system.

Progent's security team uses best of breed project management systems to coordinate the complicated recovery process. Progent understands the importance of working quickly and in concert with a customer's management and IT resources to prioritize tasks and to get essential systems back online as soon as humanly possible.

Client Story: A Successful Ransomware Virus Recovery
A client hired Progent after their company was brought down by Ryuk ransomware. Ryuk is believed to have been developed by Northern Korean state sponsored hackers, suspected of using algorithms exposed from America's National Security Agency. Ryuk goes after specific companies with little tolerance for operational disruption and is among the most profitable instances of crypto-ransomware. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a single-location manufacturing business based in Chicago with around 500 employees. The Ryuk event had shut down all essential operations and manufacturing processes. Most of the client's data backups had been online at the beginning of the attack and were destroyed. The client was taking steps for paying the ransom demand (more than $200,000) and praying for the best, but in the end utilized Progent.

"I cannot say enough about the help Progent provided us throughout the most fearful time of (our) company's existence. We may have had to pay the cyber criminals behind the attack if not for the confidence the Progent group gave us. That you were able to get our e-mail and important applications back online sooner than one week was something I thought impossible. Every single person I spoke to or e-mailed at Progent was amazingly focused on getting us operational and was working day and night on our behalf."

Progent worked hand in hand the client to rapidly identify and prioritize the mission critical applications that had to be addressed in order to resume departmental functions:

  • Microsoft Active Directory
  • Microsoft Exchange
  • MRP System
To get going, Progent followed ransomware event response best practices by halting lateral movement and removing active viruses. Progent then started the work of bringing back online Windows Active Directory, the core of enterprise networks built upon Microsoft Windows Server technology. Exchange email will not operate without Windows AD, and the customer's financials and MRP applications leveraged SQL Server, which needs Active Directory services for access to the information.

In less than 2 days, Progent was able to restore Active Directory to its pre-penetration state. Progent then accomplished setup and hard drive recovery of the most important systems. All Exchange schema and attributes were intact, which accelerated the restore of Exchange. Progent was able to find local OST data files (Outlook Email Offline Folder Files) on team PCs and laptops to recover email data. A recent off-line backup of the customer's accounting/MRP systems made them able to recover these vital programs back on-line. Although major work remained to recover totally from the Ryuk damage, critical services were returned to operations rapidly:

"For the most part, the manufacturing operation survived unscathed and we did not miss any customer deliverables."

Throughout the next couple of weeks critical milestones in the recovery process were made through close cooperation between Progent consultants and the customer:

  • Self-hosted web applications were returned to operation without losing any information.
  • The MailStore Microsoft Exchange Server with over 4 million historical messages was brought on-line and accessible to users.
  • CRM/Customer Orders/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control capabilities were 100% functional.
  • A new Palo Alto Networks 850 firewall was brought online.
  • Ninety percent of the user workstations were being used by staff.

"A huge amount of what transpired during the initial response is mostly a blur for me, but our team will not forget the urgency each and every one of you accomplished to help get our company back. I have entrusted Progent for at least 10 years, possibly more, and each time I needed help Progent has outperformed my expectations and delivered. This situation was a stunning achievement."

A likely business disaster was dodged by top-tier professionals, a broad range of knowledge, and tight collaboration. Although in retrospect the crypto-ransomware virus attack detailed here could have been identified and stopped with current cyber security technology solutions and NIST Cybersecurity Framework or ISO/IEC 27001 best practices, staff education, and well designed incident response procedures for data backup and proper patching controls, the reality remains that government-sponsored criminal cyber gangs from Russia, China and elsewhere are relentless and will continue. If you do fall victim to a ransomware incursion, remember that Progent's team of experts has extensive experience in crypto-ransomware virus blocking, cleanup, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were helping), thank you for making it so I could get some sleep after we got through the most critical parts. All of you did an amazing effort, and if any of your team is visiting the Chicago area, a great meal is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting Services in Adelaide
For ransomware recovery expertise in the Adelaide metro area, phone Progent at 800-462-8800 or visit Contact Progent.

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    Progent's UNIX family support services provide small companies and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience provides you with a convenient one-stop source to show you how to build and manage a protected and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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    Top Network Consultants Windows Server 2019 Deduplication

    Progent's certified Windows Server 2019 consultants can assist your organization to design and carry out an efficient migration to Windows Server 2019 using your current system architecture or a new cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers major improvements in capacity, performance, manageability, Hyper-V virtualization, cybersecurity, hybrid local/cloud deployments, resilience, and container support.

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    Progent's SonicWall firewall consultants can help you integrate, maintain, and troubleshoot SonicWall firewall/VPN devices including the newer SonicWall TZ and NSa Series of firewalls and the legacy SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified network security experts can show you how to incorporate SonicWall security gateways into an end-to-end security plan and design security into your corporate operations.

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    Microsoft Partner System Consultants

    Progent is a Microsoft Certified Partner with accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the most successful organizations who receive the top customer endorsement and enjoy the tightest working relationship with Microsoft. The knowledge, capabilities, and dedication required to achieve the status of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to offer your business more complete support for your IT network.

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    Microsoft 365 Exchange Online allows you to use cloud-resident virtual machines, mailboxes and associated email components to lower capital expense and management hassle. You can use Exchange Online to run all your Exchange mailboxes, or you can run a hybrid solution that combines on-premises and cloud-hosted mailboxes. Progent's Microsoft-certified consulting experts offer budget-friendly remote support to help your organizations to assess the potential advantages of Microsoft 365 Exchange Online, plan a network topology that aligns with your business needs and IT budget, carry out an efficient move from your existing Exchange organization to one that includes Exchange Online, train your IT staff and users, and deliver as-needed consulting and technical support.

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    SQL Server 2005 offers powerful, familiar tools to IT experts as well as to network users, reducing the difficulty of creating, integrating, administering, and accessing enterprise data and analytical applications on platforms ranging from handheld devices to corporate data networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require a network consulting firm with real-world experience and broad knowledge in planning and building information-based, comprehensive business technology applications. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft technology, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.

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    Progent offers support expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and manage a WatchGuard Firewall product that aligns with your security needs and budget. Progent can assist you to manage outdated WatchGuard firewalls or migrate efficiently to modern WatchGuard firewalls.

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    Training Microsoft Outlook for Mac

    Progent offers one-on-one education customized for people who want to expand their knowledge of the Apple macOS and OS X operating system, Mac computers, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual webinar training for macOS and Mac OS X application software.

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    Desktop Small Business Computer Consultants

    Progent can deliver a variety of affordable online and on-premises support services to assist your business to deploy, administer, and debug desktops and handhelds based on Windows, Apple macOS/OS X, Apple iOS, Google Android, or Linux.

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    Remote server management cards offer IT administrators complete control over a server without the requirement for a personal visit. Using remote management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to a support expert who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can help you to plan, implement, and support a high-availability company network that incorporates remote management cards and Progent can use these remote server management cards to deliver efficient off-site technical help. Progent has experience with a number of remote management cards including Aten remote management cards, American Megatrends MegaRAC remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.

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    Progent can help small and mid-size businesses to set up cybersecurity protection solutions and deliver response services needed to support offsite workers.

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    Progent's Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the top shared professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.

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  • Windows 7 Integration Integration Services Microsoft Windows 7 Specialist
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  • Windows, UNIX, Solaris Specialist
    Expert Microsoft Certified Solaris with Windows Specialists

    If your company is producing UNIX or Linux applications in an environment that includes Microsoft Windows-based processors, PCs, and office applications, Progent offers comprehensive IT outsourcing that frees you to concentrate on your area of strategic expertise without the continual hassle of maintaining your business network. Through the use of automated network monitoring and by delivering remote and on-site support as your business needs it, Progent represents an economical solution for supporting an information system that features high reliability, security, and performance. Progent's developer assistance offerings feature full-service network support outsourcing, virtual server infrastructure, online and on-premises service and troubleshooting, proactive network monitoring services, and Help Desk Call Center outsourcing.

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  • Windows Server 2016 High Availability Remote Technical Support Windows Server 2016 Information Assurance Engineer
  • Windows Server 2019 Hybrid Configuration Troubleshooting 24x7 Windows Server 2019 Windows Defender ATP Online Consulting
  • Windows Server 2019 Windows Defender ATP Support Windows Server 2019 System Insights Remote Consulting
  • Windows Server 2022 Clusters Sets On-site Technical Support Windows Server 2022 Encrypted Networks Consult
  • Windows Server 2022 with Linux Technical Support Windows Server 2022 Virtual Machine Technical Consultant
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  • Top Rated Network Consultant ProSight Reporting Auvik Network Managemrnt
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    ProSight Reporting is an expanding line of in-depth reporting tools designed to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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