Ransomware : Your Feared Information Technology Catastrophe
Ransomware  Recovery ExpertsCrypto-Ransomware has become an escalating cyber pandemic that presents an extinction-level threat for businesses poorly prepared for an attack. Multiple generations of crypto-ransomware such as CryptoLocker, Fusob, Locky, Syskey and MongoLock cryptoworms have been around for years and continue to inflict havoc. Modern strains of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, along with additional unnamed newcomers, not only encrypt online files but also infect most configured system protection. Information synchronized to cloud environments can also be encrypted. In a poorly architected system, it can make automatic restore operations impossible and effectively sets the datacenter back to zero.

Getting back on-line services and information after a ransomware outage becomes a sprint against time as the targeted business struggles to contain and cleanup the ransomware and to restore mission-critical activity. Due to the fact that crypto-ransomware requires time to move laterally, penetrations are often launched on weekends, when successful penetrations may take more time to detect. This multiplies the difficulty of promptly marshalling and orchestrating a knowledgeable response team.

Progent offers a variety of help services for protecting Adelaide organizations from ransomware attacks. Among these are team education to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's behavior-based threat protection to identify and suppress zero-day malware assaults. Progent also provides the assistance of expert crypto-ransomware recovery engineers with the talent and commitment to rebuild a compromised system as quickly as possible.

Progent's Crypto-Ransomware Restoration Services
Subsequent to a ransomware penetration, sending the ransom demands in Bitcoin cryptocurrency does not guarantee that distant criminals will provide the needed keys to decrypt all your data. Kaspersky estimated that seventeen percent of ransomware victims never restored their files after having sent off the ransom, resulting in additional losses. The risk is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller organizations. The other path is to re-install the critical components of your IT environment. Absent access to essential system backups, this requires a wide range of skills, well-coordinated project management, and the willingness to work non-stop until the recovery project is finished.

For twenty years, Progent has made available professional Information Technology services for companies across the U.S. and has achieved Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes consultants who have been awarded high-level certifications in important technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's security experts have earned internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise in accounting and ERP software solutions. This breadth of expertise affords Progent the capability to quickly identify important systems and organize the surviving components of your network environment following a crypto-ransomware event and rebuild them into a functioning network.

Progent's security team of experts uses state-of-the-art project management applications to coordinate the sophisticated restoration process. Progent knows the importance of working swiftly and together with a customer's management and Information Technology staff to prioritize tasks and to put the most important applications back on-line as fast as possible.

Client Case Study: A Successful Ransomware Incident Restoration
A client sought out Progent after their network system was penetrated by Ryuk ransomware virus. Ryuk is generally considered to have been launched by Northern Korean state sponsored hackers, possibly using strategies exposed from America's National Security Agency. Ryuk attacks specific companies with little room for operational disruption and is among the most lucrative iterations of ransomware viruses. High publicized organizations include Data Resolution, a California-based info warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a small manufacturing business located in Chicago and has around 500 workers. The Ryuk intrusion had shut down all essential operations and manufacturing capabilities. The majority of the client's data protection had been directly accessible at the beginning of the attack and were damaged. The client considered paying the ransom demand (exceeding $200K) and praying for the best, but ultimately brought in Progent.

"I cannot tell you enough about the care Progent provided us throughout the most fearful time of (our) businesses existence. We would have paid the cyber criminals behind the attack if not for the confidence the Progent experts provided us. The fact that you could get our e-mail system and essential applications back in less than a week was incredible. Each consultant I worked with or texted at Progent was urgently focused on getting us back online and was working day and night to bail us out."

Progent worked hand in hand the client to rapidly identify and assign priority to the essential applications that needed to be recovered in order to restart company functions:

  • Active Directory (AD)
  • E-Mail
  • MRP System
To begin, Progent adhered to AV/Malware Processes incident mitigation best practices by halting lateral movement and clearing up compromised systems. Progent then began the steps of recovering Active Directory, the heart of enterprise networks built on Microsoft Windows technology. Exchange email will not work without AD, and the client's MRP software used Microsoft SQL, which needs Windows AD for security authorization to the database.

In less than two days, Progent was able to restore Active Directory to its pre-attack state. Progent then helped perform setup and storage recovery on essential applications. All Microsoft Exchange Server ties and attributes were intact, which greatly helped the restore of Exchange. Progent was able to assemble local OST data files (Microsoft Outlook Off-Line Folder Files) on team desktop computers and laptops in order to recover email messages. A not too old off-line backup of the client's manufacturing systems made it possible to recover these required services back online. Although a lot of work remained to recover completely from the Ryuk attack, critical services were returned to operations quickly:

"For the most part, the production operation did not miss a beat and we made all customer orders."

Over the next few weeks key milestones in the recovery process were completed in close collaboration between Progent team members and the client:

  • Internal web applications were brought back up with no loss of data.
  • The MailStore Exchange Server exceeding four million archived emails was restored to operations and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory capabilities were fully operational.
  • A new Palo Alto Networks 850 firewall was set up.
  • Ninety percent of the user desktops and notebooks were operational.

"A lot of what went on in the initial days is mostly a blur for me, but I will not forget the dedication each of your team accomplished to give us our business back. I've trusted Progent for the past ten years, maybe more, and every time Progent has come through and delivered as promised. This event was the most impressive ever."

A probable business-ending catastrophe was evaded with results-oriented experts, a broad range of knowledge, and tight teamwork. Although in hindsight the ransomware penetration described here should have been blocked with advanced security solutions and best practices, user and IT administrator education, and properly executed security procedures for data backup and keeping systems up to date with security patches, the fact remains that state-sponsored hackers from China, North Korea and elsewhere are relentless and will continue. If you do get hit by a ransomware penetration, feel confident that Progent's roster of experts has a proven track record in ransomware virus defense, mitigation, and data disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (along with others who were helping), I'm grateful for making it so I could get some sleep after we got through the initial push. All of you did an fabulous job, and if any of your guys is in the Chicago area, a great meal is the least I can do!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this customer story, click:
Progent's Ryuk Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Consulting in Adelaide
For ransomware recovery consulting in the Adelaide metro area, call Progent at 800-462-8800 or visit Contact Progent.

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    Progent offers cost-effective remote and onsite consulting to assist companies of any size to move any part of their critical network resources to Google Cloud Platform services. This can save time and hardware costs and allow access to Google's cutting edge AI and machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform integration including requirements analysis, preparedness assessment, architectural design and review, testing, configuration, centralized administration, performance tuning, software license management, disaster recovery solutions, and security strategies.

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  • South Australia Top Quality Adelaide Lockbit Crypto-Ransomware Business-Recovery
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  • Power Query Contract Programming Firm Programming Companies Power Pivot
  • ProSight Private Cloud Hosting Services Specialist Top ProSight Private Cloud Hosting Services Consulting
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  • ProSight Virtual Machine Hosting Services 24-Hour ProSight VM Hosting Professional
  • Professional Remote Data Backup and Restore Service Offsite Managed Backup Service Specialists
  • Programming Companies Dynamics GP 2015 Management Reporter Urgent Dynamics GP 2015 Data Extraction Specialist
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  • Remote Server Management Professionals Aten IP9001 Consult

  • Technology Professional Remote Network Support
    Remote Network Support Services

    For medium-size companies looking for IT consulting services, Progent offers a variety of options such as local help, on-line assistance, off-site Help Desk, round-the-clock support with automatic network monitoring, temporary staff augmentation, business relocation services, software programming, and professional consulting. For medium-size businesses in California or other areas serviced by Progent's onsite consultants, Progent offers expert in-person help for fixing network problems rapidly and economically.

  • Remote Support Great Plains Accounting Software Open Now Remote Support Dynamics GP Software
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  • Remote Support Services Microsoft Exchange 2016 Upgrade Microsoft Exchange 2016 Upgrade Planning Configuration
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  • Dynamics GP Analytical Accounting Engineers
    Specialists Dynamics GP SmartList

    Microsoft Dynamics GP/Great Plains accounting offers analysis and reporting features that allow you to monitor all business processes, sales and expenses, and market patterns with integrated drill-down, query, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting consulting expertise can help you design reports that let you analyze your business more completely, turning raw data into useful business information. Progent is able to improve your reporting and business analysis by providing Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to offering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application design with VBasic, XML and other tools in order to deliver specialized business software development and eCommerce solutions that work seamlessly with Dynamics GP/Great Plains.

  • SCOM 2012 R2 Computer Consulting SCOM 2012 Cloud Monitoring Support and Integration
  • SQL 2012 Server Consultants Adelaide, South Australia SQL Server 2019 Support Organizations Adelaide, South Australia

  • Computer Companies Office 2019
    Microsoft 365 Security IT Outsourcing Company

    Progent's certified Microsoft Office and Microsoft 365 experts can assist companies to integrate Microsoft Office desktop and Microsoft 365 apps such as Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a cohesive solution that offers quick ROI and promotes improved business results. Progent can help your company to integrate Office or Microsoft 365 apps with each other and with other core Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server deployed on-premises or hosted in the cloud. Progent can also help you to fix compatibility issues between different versions of Office and can provide customized online instruction to individual users and teams.

  • SQL Server Reporting Services IT Consulting Top Rated Online Support Services Microsoft SQL Server 2017
  • SentinelOne Singularity Complete Integration Engineer SentinelOne Singularity Control Integration Consultant Services
  • Adelaide Lockbit Ransomware Rollback Adelaide
  • SharePoint Designer 2013 Support Outsourcing SharePoint 2013 eDiscovery Center Professionals
  • Short-Term Staffing Services Consulting South Australia Open Now Adelaide Temporary IT Staffing Support Services Adelaide, South Australia

  • Windows Server 2012 R2 Hyper-V Computer Engineer
    Computer Consultants Microsoft Hyper-V Virtual Server

    Progent's certified consultants can help you analyze the possible benefits of Hyper-V-powered server virtualization for your business, perform pilot installations to validate Hyper-V's compatibility with your production applications, evaluate your network infrastructure for smooth operation with virtual server technology, assist you in migrating to Microsoft Windows Server 2008 and configuring Windows Hyper-V, train your IT personnel to monitor and manage Hyper-V, offer expert consulting support for improving the protection of your virtual servers, establish and test disaster recovery processes that maximize system availability, and deliver ongoing consulting and maintenance including low-cost online troubleshooting and comprehensive Help Desk services.

  • Small Business IT Service Small Business Consultancy
  • Small Business Installer Cisco and Microsoft Certified Small Business Network Assessments
  • Specialists Exchange 2013 In-Place Hold Exchange 2013 Load Balancing Configuration
  • Sun Solaris Professionals UNIX Small Business Network Support
  • Support Services Exchange 2019 Consulting Services Exchange 2019 MCDB Cache
  • Symantec Raptor Security Auditor 24x7 Symantec Raptor Network Security Auditor
  • System Consulting Services Microsoft Desktop Desktop Information Technology Installation Service
  • Technical Consultant System Center 2016 and SQL Server Online Troubleshooting System Center 2016 and VMware Integration
  • Technology Consultant Michigan District of Columbia Software Consultants
  • Teleworker Data Protection Remote Technical Support Top On-site Technical Support Remote Employees Data Protection
  • Teleworker Endpoint Management Computer Consultant At Home Workforce Endpoint Management Computer Consultant
  • Top Rated OS X Disaster Recovery Consultant Award Winning macOS Penetration Testing Online Consulting
  • Adelaide Ryuk Crypto-Ransomware Remediation
  • Top Rated Online Technical Support SCCM 2007 Asset Inventory SCCM 2007 Troubleshooting Consultant
  • Top Rated Specialist UNIX Solaris Technology Professional
  • Adelaide Crypto-Ransomware Operational-Recovery Adelaide
  • Urgent Microsoft Exchange 2010 Upgrade Consulting Exchange Upgrade Specialist
  • Urgent Network Consultants Microsoft SQL 2008 Microsoft SQL Server 2008 Online Support Services
  • VPN Network Consulting Outsourcing VPN
  • WatchGuard Fireware Security Certification WatchGuard Firebox M4800 Firewall Computer Security Specialist

  • Network Consultants SharePoint 2013 Migration
    Help and Support SharePoint 2013

    Progent has been providing SharePoint support since the initial product was released more than 20 years ago, and Progent has the breadth and depth of technical know-how to assist businesses of all sizes to plan and implement a SharePoint Server 2013 installation and create SharePoint 2013 apps that bring substantial business value to your IT investment. Progent's Microsoft-certified consultants can assist you to evaluate the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from a different collaboration environment; determine if an on-premises, online or hybrid deployment is best suited for your busi9ness; and select the most appropriate version of SharePoint 2013 for your purposes. Progent can provide comprehensive project management services or can help in specific tasks related to your SharePoint 2013 migration.

  • WiFi 6/6E Specialists WLAN Consultant Services
  • Windows 10 Microsoft Deployment Toolkit Engineer Expert Microsoft Certified Windows 10 Training Consulting
  • Windows Knowledge Transfer Knowledge Transfer Network
  • Windows Server 2012 R2 Cloud Consultants Windows Server 2012 R2 Storage Spaces Computer Engineer
  • Windows Server 2012 R2 Hyper-V 3.0 Consulting Online Technical Support Windows Server 2012 R2 Hyper-V
  • Windows Server 2012 R2 Virtual Fibre Channel Computer Engineer Windows Server 2012R2 Private Cloud Network Consulting
  • Windows Server 2016 Hybrid Integration Network Engineer Support Services Windows Server 2016 Business Continuity
  • Windows Server 2016 Software Load Balancing Remote Consulting Technology Consulting Services Windows Server 2016 Integration
  • Adelaide Netwalker Crypto-Ransomware Cleanup
  • Windows Server 2016 Upgrading Windows Server 2016 Small Office Computer Consultant Adelaide, South Australia
  • Adelaide Hermes Ransomware Business-Recovery Adelaide
  • Windows Server 2016 upgrade Computer Consultants Microsoft Expert Windows Server 2016 Cloud Witness Engineer
  • Windows Server 2019 USB Drive Witness Computer Consultants Windows Server 2019 and SCOM IT Services
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  • Work from Home Infrastructure Computer Consultant IT Consulting Work from Home Network Infrastructure
  • macOS Remote Consultants macOS Technical Support Specialist

  • 24/7/365 macOS Configuration Engineer
    Mac Technical Support Consultant Services

    Progent provides national online help and consulting services for businesses who operate Apple macOS and OS X networks or whose information systems include a mix of Apple Mac and Microsoft Windows technology. Progent's consultants offer Apple macOS and OS X clients a range of IT services such as desktop support, migration to the latest edition of macOS from legacy editions of macOS or OS X, plus help with Mac applications. Progent's specialists in Apple technology can also assist your business with iPhone and Apple iPad support, or moving to iCloud. Online network consulting provides optimum leverage for your IT budget by extending user efficiency and limiting the time billed for network repair services. Advanced remote support utilities and experienced technicians and engineers allow Progent to solve most IT issues without squandering time and money by going to your site. In most of situations your network issues can be remediated over the phone or via a mix of phone help and online access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISM premier security professionals to help you with the most challenging system issues.

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  • High-Availability Branch office Connections Remote Technical Support
    Microsoft High Availability Interoffice Connectivity Consulting Services

    Progent's high availability inter-site connectivity and 24x7 system connection engineers can help small businesses create zero-downtime Interoffice connectivity through fully redundant system architectures featuring transparent failover. Progent's CCIE engineers can plan and deploy fault tolerant Inter-office connections supported by zero-downtime EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how multi-path connections and automatic fail-over offers affordable non-stop interoffice connectivity.

  • wireless IP phones and Cisco Unified Communications Manager Outsourcing wireless VoIP phones and Meraki APs Onsite Technical Support
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