Ransomware : Your Crippling IT Catastrophe
Ransomware  Remediation ExpertsCrypto-Ransomware has become a modern cyber pandemic that poses an extinction-level threat for businesses of all sizes vulnerable to an assault. Versions of ransomware like the CryptoLocker, Fusob, Locky, Syskey and MongoLock cryptoworms have been out in the wild for years and continue to inflict harm. Newer variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, as well as additional unnamed viruses, not only encrypt online files but also infect most configured system protection mechanisms. Files synched to cloud environments can also be rendered useless. In a poorly architected data protection solution, this can make automatic restore operations hopeless and effectively knocks the entire system back to zero.

Retrieving services and information following a ransomware attack becomes a race against the clock as the victim tries its best to contain and clear the ransomware and to resume enterprise-critical activity. Since crypto-ransomware requires time to spread, assaults are frequently launched at night, when successful penetrations in many cases take more time to discover. This multiplies the difficulty of promptly mobilizing and orchestrating a qualified mitigation team.

Progent makes available an assortment of services for securing Adelaide businesses from crypto-ransomware attacks. Among these are user education to help recognize and avoid phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response (EDR) using SentinelOne's AI-based cyberthreat protection to identify and disable zero-day malware attacks. Progent in addition provides the assistance of seasoned ransomware recovery professionals with the talent and commitment to rebuild a breached system as quickly as possible.

Progent's Ransomware Restoration Help
Subsequent to a ransomware attack, even paying the ransom in cryptocurrency does not provide any assurance that criminal gangs will provide the keys to decipher all your data. Kaspersky Labs determined that seventeen percent of ransomware victims never recovered their data even after having sent off the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET determined to be approximately $13,000 for small businesses. The other path is to piece back together the critical parts of your IT environment. Without access to full system backups, this calls for a wide complement of IT skills, top notch team management, and the ability to work non-stop until the recovery project is over.

For twenty years, Progent has made available expert Information Technology services for companies throughout the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have attained advanced certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security experts have earned internationally-recognized certifications including CISM, CISSP, CRISC, and GIAC. (Visit Progent's certifications). Progent also has experience in financial systems and ERP software solutions. This breadth of expertise gives Progent the ability to quickly understand necessary systems and integrate the remaining components of your computer network environment following a ransomware attack and rebuild them into an operational network.

Progent's security team deploys state-of-the-art project management tools to orchestrate the sophisticated recovery process. Progent appreciates the urgency of acting quickly and together with a client's management and Information Technology team members to assign priority to tasks and to get the most important systems back on-line as soon as humanly possible.

Customer Story: A Successful Ransomware Intrusion Restoration
A business engaged Progent after their network was attacked by Ryuk ransomware virus. Ryuk is generally considered to have been deployed by North Korean state criminal gangs, suspected of adopting techniques exposed from the United States National Security Agency. Ryuk attacks specific companies with little or no room for disruption and is among the most profitable iterations of ransomware malware. Well Known victims include Data Resolution, a California-based data warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a small manufacturing company located in Chicago with about 500 workers. The Ryuk attack had shut down all essential operations and manufacturing capabilities. Most of the client's backups had been on-line at the start of the attack and were destroyed. The client was pursuing financing for paying the ransom (in excess of $200,000) and wishfully thinking for good luck, but in the end made the decision to use Progent.


"I can't tell you enough about the support Progent gave us throughout the most fearful period of (our) company's survival. We most likely would have paid the cyber criminals behind the attack except for the confidence the Progent group provided us. The fact that you were able to get our messaging and production servers back faster than 1 week was incredible. Every single consultant I interacted with or texted at Progent was laser focused on getting us restored and was working non-stop to bail us out."

Progent worked with the customer to quickly get our arms around and prioritize the critical systems that needed to be restored in order to restart company functions:

  • Microsoft Active Directory
  • Microsoft Exchange Server
  • MRP System
To begin, Progent followed Anti-virus penetration mitigation best practices by stopping the spread and clearing up compromised systems. Progent then initiated the process of bringing back online Microsoft AD, the core of enterprise systems built upon Microsoft Windows technology. Microsoft Exchange Server email will not function without Windows AD, and the client's MRP system used SQL Server, which requires Windows AD for authentication to the information.

Within 2 days, Progent was able to rebuild Active Directory services to its pre-virus state. Progent then assisted with rebuilding and storage recovery of mission critical systems. All Exchange Server data and attributes were usable, which facilitated the restore of Exchange. Progent was able to locate local OST files (Outlook Email Offline Data Files) on team desktop computers and laptops to recover mail information. A recent offline backup of the customer's financials/ERP systems made it possible to restore these vital programs back available to users. Although significant work was left to recover completely from the Ryuk attack, the most important systems were restored rapidly:


"For the most part, the assembly line operation was never shut down and we did not miss any customer deliverables."

Throughout the next couple of weeks key milestones in the recovery process were completed in close collaboration between Progent consultants and the customer:

  • In-house web sites were restored with no loss of information.
  • The MailStore Server containing more than four million archived emails was brought on-line and available for users.
  • CRM/Orders/Invoices/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control capabilities were 100% restored.
  • A new Palo Alto 850 firewall was set up and programmed.
  • Ninety percent of the desktop computers were fully operational.

"Much of what went on in the early hours is nearly entirely a blur for me, but my management will not soon forget the commitment all of your team put in to help get our company back. I've utilized Progent for the past ten years, maybe more, and every time Progent has impressed me and delivered as promised. This time was no exception but maybe more Herculean."

Conclusion
A likely company-ending disaster was avoided by top-tier experts, a broad spectrum of subject matter expertise, and close teamwork. Although in retrospect the crypto-ransomware virus penetration detailed here could have been stopped with current cyber security solutions and ISO/IEC 27001 best practices, team education, and properly executed security procedures for data protection and proper patching controls, the fact is that government-sponsored hackers from Russia, China and elsewhere are relentless and are an ongoing threat. If you do get hit by a crypto-ransomware virus, feel confident that Progent's roster of professionals has a proven track record in ransomware virus blocking, mitigation, and data restoration.


"So, to Darrin, Matt, Aaron, Dan, Jesse, Arnaud, Allen, Tony and Chris (and any others who were contributing), thanks very much for allowing me to get rested after we made it past the initial fire. All of you did an incredible effort, and if any of your team is in the Chicago area, a great meal is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Consulting in Adelaide
For ransomware system recovery expertise in the Adelaide area, phone Progent at 800-462-8800 or go to Contact Progent.



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    Progent's Cisco-certified wireless networking experts offer remote and on-premises consulting and troubleshooting services to help your organization to plan, configure, manage, optimize, and repair wireless networks that incorporate Cisco's Meraki APs. Progent can also help your organization to design and deploy hybrid environments that integrate on-premises and cloud-based services and that provide seamless connectivity, advanced security, unified management, and consistent operation for all your mobile and desktop endpoints.

  • ProSight Virtual Hosting Technology Professional ProSight Virtual Server Private Cloud Hosting Professionals

  • Technology Professional NetApp MetroCluster Switchover
    Urgent NetApp Clustered Data ONTAP Specialist

    Progent can provide enterprise customers the services of a NetApp-certified consultant for remote or on-premises support for NetApp's entire line of SAN storage products including ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN storage technology supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, transparent updates, storage management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to help you to resolve issues with NetApp SAN deployments efficiently based on leading practices.

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  • Progent Small Company Computer Consulting Companies Microsoft Certified Partner Network Specialist Progent Startup Companies
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  • Cisco Access Point Engineer
    Cisco Router Network Management Services

    Progent's Cisco certified network infrastructure experts have extensive experience assisting ISPs to design, deploy, administer, optimize, and troubleshoot high-availability, extensible connectivity environments appropriate for shared public networks.

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  • Remote Workforce Adelaide Guidance - Conferencing Technology Consulting Experts Adelaide Teleworkers Adelaide Assistance - Video Conferencing Technology Expertise Adelaide
  • SCOM 2012 Microsoft Azure Monitoring Remote Support SCOM 2012 R2 Technical Support Services
  • SQL Server 2012 Consulting Services Integration Services SQL Server 2012 xVelocity
  • SQL Server 2014 and Hyper-V Consulting Immediate Support SQL Server 2014 AlwaysOn Availability Groups
  • SQL Server 2016 Application Migration Remote Consulting Technical Support SQL Server 2016 PolyBase

  • Microsoft Teams AD Federation Services Consultancy
    Microsoft Teams video conferencing Professional

    Progent can help you to design a migration to Teams from Skype for Business Online and install, manage, and debug a cloud-based or hybrid deployment of Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.

  • SQL Server 2017 Always On Support and Setup SQL Server 2017 Development Remote Support Services
  • SQL Server 2017 Automatic Database Tuning Outsourcing SQL Server 2017 Always On Online Troubleshooting

  • MRTG for Linux Services
    Nagios Support and Help

    Nagios and MRTG are useful, Open Source monitoring utilities that run under Linux and can be used to monitor UNIX/Linux environments, MS Windows networks, or multi-platform networks where Linux and Windows coexist. Nagios allows system managers to track network services including POP3, HTTP, FTP, and NNTP. MRTG permits you to graph the bandwidth in and out of SNMP-enabled network devices such as processors, routers, and switches. Progent's system integration experts can help you utilize both these programs to streamline and troubleshoot your network.

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  • Top Rated Expert Development Amazon Marketplace Web Service integration
    Amazon Marketplace Web Service development Programming Company

    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales functions such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their reach, lower their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and speed up your return on investment.

  • SharePoint Server 2003 Professional Microsoft Office SharePoint Server 2003 Online Support

  • Windows Server 2012 R2 Server Manager IT Consultants
    Technical Consultant Windows Server 2012 R2 Configuration Manager

    Progent's certified professionals can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, develop test systems and migration strategies, optimize your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud environments, train your IT management staff, create a corporate-wide security plan, automate network administration, assist with application development, and build and validate a DR/BC plan.

  • Skype for Business dial plans Professionals Skype for Business high availability Engineer

  • Cisco VPN Network Consulting
    VPN Outsourcing

    Cisco's security and offsite access solutions for small to mid-size businesses represent a complete array of manageable protection hardware and software to let you safeguard your entire network infrastructure. Cisco's Virtual Private Network product family includes switches, firewalls, and Virtual Private Network solutions. Progent's expert staff of consultants includes field-proven engineers with Cisco's CCIE and CCNP certifications who can help your organization to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security technologies that align best with your business objectives.

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  • Small Business IT Consulting Firm Small Office Networking Companies

  • 24-Hour Microsoft Certified Expert SQL Server 2016 Application Migration Technical Support
    MCSE Expert Certified SQL Server 2016 Express Configuration

    Microsoft SQL Server 2016 introduces significant improvements in performance, scale, security, availability, mobile computing integration, plus built-in analytics and reporting. Innovations include PolyBase for processing structured and unstructured databases in one appliance for data warehousing, R language support, Always Encrypted mode, Mobile Reports, and centralized control over local and cloud-based operations and services. Progent's Microsoft-certified consulting team can provide remote and onsite support to assist businesses of any size to implement, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft products including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics CRM and GP, Skype for Business, and SCOM.

  • Small Company Support Outsourcing Small Company IT Consulting
  • Solaris Network Consultant UNIX Engineer
  • Specialists scom 2016 data warehouse scom 2016 Operations Management Suite integration IT Consultants
  • Adelaide Lockbit Crypto-Ransomware Rollback
  • Sun Solaris Remote Specialist Sun Solaris Remote Consultant Services

  • Amazon Marketplace Web Service integration Design Firm
    Engineer Amazon MWS integration training

    Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to streamline their operations by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales, merchants can expand their market, reduce their cost of sales, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and speed up your return on investment.

  • Support Firms PC Desktop Information Technology Installation Service PC Desktop

  • Top Ranked CISSP Certified Security Manager Consulting Services
    CISSP Certified Security Systems Engineer Consultants

    Progent's CISSP-premier network security consultants can help organizations of all sizes with any aspect of information system security. Progent can implement efficient cybersecurity solutions that protect a small business from modern malware attacks or Progent can design, configure, and monitor a comprehensive security strategy for hybrid enterprise networks that accommodate onsite, remote, and mobile clients accessing IT resources spread across a mix of physical sites and various clouds.

  • Symantec Firewall Consulting Services Symantec Firewall Security Tech Services
  • System Center Operations Manager Engineer Expert Microsoft Certified Support and Setup Comprehensive Event Management
  • Systems Consultant BlackBerry BPS Adelaide 24/7 BlackBerry Email Integration Companies Adelaide
  • Systems Management Server 2003 Help and Support SMS Server 2003 Migration Support

  • Web Application Security Security Audit Services
    GIAC Certified Network Consultant

    GIAC was founded in 1999 to validate the skill of network security professionals. GIAC certifications are recognized by businesses and institutions throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer support for any of the network security disciplines covered within GIAC certification such as auditing network vulnerability, event management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions.

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  • Telecommuters Adelaide Expertise - Management Solutions Guidance At Home Workers Adelaide Consultants - Management Systems Consultants South Australia
  • Teleworker Collaboration Information Technology Consulting Consultant Telecommuter Collaboration
  • Threat Management Gateway Consulting MCSE Expert Certified Engineer Forefront TMG
  • Top Quality Infor SyteLine CloudSuite Factory Track Specialist Infor SyteLine CloudSuite Personalization Professionals
  • Top Rated Adelaide Crypto-Ransomware Hermes Preparedness Evaluation Adelaide, South Australia Adelaide Ransomware Snatch Vulnerability Review Adelaide
  • UNIX Migration Consultants Upgrade Help Sun Solaris
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  • Citrix Essentials Consultants
    Citrix and Microsoft Hyper-V Online Support

    Progent's Citrix experts can assist your organization to evaluate the strategic benefits of the available versions of Essentials for Hyper-V, help you to integrate Citrix administration tools in your Hyper-V network, and show you how to deploy Citrix Essentials for Hyper-V to enhance the responsiveness, availability, consistency, and fault tolerance of your virtual environment while lowering the cost of equipment and operations and streamlining administrative processes.

  • Unified Communications Manager IM and Presence Service Computer Consultant Consulting Expressway
  • Urgent Dynamics NAV Integration Services Navision and Dynamics NAV Applications Consultants
  • Urgent Windows 2008 Server Network Engineer Microsoft Windows Server 2016 Online Technical Support

  • Cisco Meraki wireless Integration
    Wireless Network On-site Technical Support

    Progent's Wireless Consulting Services provide a fast, economical option for companies of all sizes to configure, manage, monitor and repair advanced wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.

  • VMware Server Virtualization Professionals VMware Hy7brid Cloud Consultancy
  • VPN Remote Troubleshooting Remote Technical Support Cisco Virtual Private Network
  • Virtual Server 2005 Consulting Microsoft Virtual Server 2005 Consultancy
  • WAP Technical Support Services CCIE Expert Certified Aironet 2700 Access Point Online Troubleshooting
  • Web Application Security Secure GIAC Security Audits
  • Windows 2000 Server Support and Setup Microsoft Windows 2000 Specialist
  • Windows 7 Training Support and Integration Small Business Computer Consulting Services Windows 7 Migration

  • WatchGuard Firebox M5600 Firewall Cybersecurity Firms
    WatchGuard Firebox T15 Firewall Security Consultant

    Progent provides consulting expertise for WatchGuard Firewall security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can help you select, deploy, and maintain a WatchGuard Firewall/VPN product that fits your security needs and budget. Progent can assist you to manage legacy WatchGuard firewall appliances or migrate smoothly to current WatchGuard firewall solutions.

  • Windows Server 2012 R2 Clustering Technical Support Services Windows Server 2012 R2 Active Directory Specialists
  • Windows Server 2012 R2 Storage Spaces Integration Support Technical Consultant Windows 2012 R2
  • Windows Server 2019 Hybrid Integration Online Technical Support Windows Server 2019 Encrypted Networks Consult
  • Work at Home Employees Guidance nearby Adelaide - Cloud Technology Consulting Experts Telecommuters Expertise - Adelaide - Cloud Integration Systems Consulting Adelaide, SA
  • Work from Home Employees Adelaide Consulting - Collaboration Technology Consulting Services Adelaide Telecommuters Collaboration Technology Consulting and Support Services

  • Skype for Business conference bridges Engineer
    Microsoft Skype for Business 2015 Professional

    Progent's Microsoft-certified consultants can provide online and onsite consulting services for organizations of any size to assess the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any version of Lync Server or Microsoft Office Communications Server. Progent can assist you to design a local, cloud or mixed topology; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Microsoft or Microsoft 365; set up high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication systems such as Cisco UC. Progent's certified data security consultants can assist you design and verify a security strategy for your Skype for Business deployment that is compliant with government and industry requirements.

  • Work from Home Support Services At Home Workers Remote Support
  • Zero Downtime Network Specialist Fault Tolerant Inter-Office Connection Technical Support Services
  • macOS Computer Network Support Firms Professional macOS Configuration
  • ransomware cleanup and file recovery Specialist Ryuk ransomware cleanup Consultants
  • wireless IP phones and Meraki APs IT Consultant wireless IP phones and CUCM IT Services

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