Ransomware : Your Worst IT Nightmare
Ransomware  Recovery ExpertsRansomware has become an escalating cyberplague that represents an enterprise-level danger for organizations vulnerable to an assault. Different iterations of ransomware like the CrySIS, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been replicating for years and continue to cause havoc. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Conti and Egregor, plus additional unnamed newcomers, not only encrypt online critical data but also infiltrate any available system backup. Files synched to cloud environments can also be encrypted. In a poorly architected system, this can make any recovery hopeless and basically knocks the network back to zero.

Restoring applications and information following a crypto-ransomware outage becomes a race against the clock as the victim struggles to stop the spread and cleanup the crypto-ransomware and to resume enterprise-critical operations. Due to the fact that ransomware needs time to spread, penetrations are often launched on weekends and holidays, when successful attacks may take longer to discover. This multiplies the difficulty of quickly marshalling and coordinating a qualified mitigation team.

Progent has a variety of help services for protecting Adelaide enterprises from ransomware attacks. Among these are user training to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus installation of modern security gateways with artificial intelligence technology to quickly detect and suppress day-zero cyber threats. Progent in addition provides the services of expert ransomware recovery engineers with the track record and commitment to re-deploy a compromised network as soon as possible.

Progent's Ransomware Recovery Services
Following a ransomware attack, sending the ransom demands in cryptocurrency does not guarantee that distant criminals will return the needed keys to decipher any or all of your files. Kaspersky estimated that 17% of ransomware victims never restored their information after having sent off the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the average crypto-ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The alternative is to setup from scratch the essential parts of your IT environment. Absent access to complete system backups, this requires a wide range of skill sets, professional project management, and the willingness to work non-stop until the task is finished.

For two decades, Progent has made available certified expert Information Technology services for companies throughout the United States and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes engineers who have earned top industry certifications in key technologies including Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity engineers have earned internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has expertise in accounting and ERP applications. This breadth of experience gives Progent the skills to quickly ascertain critical systems and organize the surviving parts of your IT system following a ransomware penetration and rebuild them into an operational system.

Progent's recovery team of experts has top notch project management systems to orchestrate the complex restoration process. Progent understands the urgency of acting swiftly and in concert with a client's management and IT resources to assign priority to tasks and to put key applications back online as soon as possible.

Client Case Study: A Successful Crypto-Ransomware Intrusion Recovery
A small business escalated to Progent after their network system was attacked by Ryuk crypto-ransomware. Ryuk is believed to have been launched by North Korean state cybercriminals, suspected of using strategies leaked from the U.S. National Security Agency. Ryuk attacks specific companies with little room for operational disruption and is one of the most lucrative iterations of crypto-ransomware. Well Known organizations include Data Resolution, a California-based info warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturer located in Chicago and has about 500 workers. The Ryuk event had paralyzed all company operations and manufacturing capabilities. The majority of the client's data protection had been online at the beginning of the intrusion and were damaged. The client was pursuing financing for paying the ransom demand (in excess of two hundred thousand dollars) and hoping for the best, but in the end brought in Progent.

"I cannot speak enough in regards to the care Progent provided us throughout the most critical time of (our) companyís life. We had little choice but to pay the cyber criminals behind the attack except for the confidence the Progent group afforded us. That you could get our messaging and critical applications back faster than one week was incredible. Each staff member I spoke to or communicated with at Progent was absolutely committed on getting us restored and was working 24/7 to bail us out."

Progent worked together with the customer to rapidly assess and prioritize the most important areas that needed to be addressed to make it possible to resume company functions:

  • Microsoft Active Directory
  • Microsoft Exchange Server
  • Financials/MRP
To get going, Progent adhered to ransomware event response industry best practices by halting the spread and clearing up compromised systems. Progent then started the work of restoring Microsoft Active Directory, the heart of enterprise systems built upon Microsoft technology. Microsoft Exchange email will not function without AD, and the client's financials and MRP software utilized SQL Server, which requires Active Directory for security authorization to the information.

Within 48 hours, Progent was able to restore Active Directory services to its pre-attack state. Progent then initiated setup and storage recovery on critical systems. All Exchange ties and configuration information were usable, which greatly helped the restore of Exchange. Progent was also able to locate intact OST data files (Outlook Email Offline Data Files) on team PCs in order to recover email data. A recent offline backup of the client's accounting systems made them able to restore these required applications back online. Although major work was left to recover totally from the Ryuk event, essential systems were returned to operations rapidly:

"For the most part, the production line operation was never shut down and we did not miss any customer orders."

During the following month critical milestones in the restoration project were accomplished through tight cooperation between Progent engineers and the client:

  • Internal web sites were brought back up with no loss of data.
  • The MailStore Server containing more than 4 million archived messages was spun up and accessible to users.
  • CRM/Orders/Invoicing/Accounts Payable (AP)/AR/Inventory Control capabilities were 100% restored.
  • A new Palo Alto 850 firewall was brought online.
  • 90% of the user desktops and notebooks were functioning as before the incident.

"A lot of what happened during the initial response is nearly entirely a blur for me, but my team will not forget the countless hours each and every one of you accomplished to help get our company back. I have entrusted Progent for at least 10 years, possibly more, and every time I needed help Progent has come through and delivered. This situation was a testament to your capabilities."

A likely business-killing catastrophe was averted by dedicated experts, a broad range of IT skills, and close collaboration. Although in retrospect the ransomware virus incident described here should have been identified and prevented with advanced cyber security systems and security best practices, team education, and well thought out security procedures for data protection and applying software patches, the fact remains that state-sponsored cyber criminals from Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a crypto-ransomware incident, feel confident that Progent's team of experts has proven experience in crypto-ransomware virus defense, removal, and data recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others who were helping), thank you for letting me get rested after we made it past the initial push. Everyone did an amazing effort, and if anyone is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this customer story, please click:
Progent's Ryuk Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Recovery Expertise in Adelaide
For ransomware cleanup services in the Adelaide area, phone Progent at 800-462-8800 or go to Contact Progent.

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    Progent can help your organization in any phase of your migration to Exchange Server 2019 such as deploying Windows Server 2019 Core as a host for Exchange; designing high availability system topology for a local, cloud-based or hybrid environment; migrating mailboxes; designing and configuring Hyper-V virtualization; configuring hardware load balancing; building DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook clients.

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    Office 365 Skype for Business Integration Remote Support Services

    Microsoft 365, formerly branded Office 365, is Microsoft's extensive family of productivity apps and cloud services available on a subscription basis. Microsoft 365 applications and cloud services are offered in a variety of product bundles targeted at customers ranging from individuals and households to enterprises. Progent offers fast and affordable remote access to consultants with in-depth knowledge of Microsoft, macOS, Apple iOS, and Android platforms. Progent can help you to evaluate the many subscription options available with Microsoft 365 and integrate your network with Microsoft 365 in a way that delivers top business value. Progent offers expertise with multi-vendor networks that incorporate Windows, macOS, and Linux software. Progent can also assist your business to build and manage hybrid networks that transparently combine local and cloud-based products and services.

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  • 24/7 ransomware removal and data recovery Consult
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    Progent's experienced ransomware recovery experts can assist you to reconstruct a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

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    Top Ranked CCDP Expert Certified Catalyst Switching Configuration

    Progent's Cisco-certified CCIE networking consultants can assist your business to set up, manage, update, tune and troubleshoot Catalyst switches. Progent can also help you to enhance the security and compliance of Catalyst switches and migrate smoothly from legacy switches to current devices.

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  • Windows Server 2012 R2 Server Manager On-site Support Support and Integration Windows 2012 R2

  • Postini Small Business Subscription
    24/7/365 Technology Consulting Services Postini

    E-Mail Guard is Progent's affordable anti-spam and anti-virus service that gives small companies world-class protection against spam, viruses, DHA attacks, and other types of email-borne assaults on IT systems. E-Mail Guard is powered by Postini's Perimeter Manager, a comprehensive suite of web-managed anti-spam and virus defense services that defuse email assaults before they are able to penetrate the network firewall. Perimeter Manager also lets administrators track and control their email application, irrespective of server vendor, hardware technology, or data center location.

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  • Windows and Linux Remote Troubleshooting Linux with Windows Consultants
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  • Windows and Solaris Online Technical Support Technology Professional Solaris with Windows

  • SharePoint Server 2007 Computer Consultants
    Remote Troubleshooting Office SharePoint Server 2007

    Progentís Microsoft-certified consultants offer companies of any size consulting, technical support, and development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that uses web-based technology for efficiently connecting people, teams and information. Microsoft SharePoint offers a central location for your employees or customers to connect to, manage, share and interact with useful information, documents, and software and to interact with one another. Microsoft SharePoint allows faster and better decisions, more efficient sharing across groups and more streamlined business processes. Windows SharePoint Services connect workers, clients, workgroups and projects with the knowledge theyíve created in a manner that makes data convenient to locate, retrieve and re-use. Progent's certified SharePoint experts can assist you to maintain your current SharePoint environment or upgrade to the latest version of SharePoint Server or to SharePoint Online.

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