Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware  Remediation ExpertsRansomware has become a too-frequent cyber pandemic that represents an enterprise-level danger for organizations unprepared for an attack. Versions of ransomware such as Reveton, Fusob, Locky, Syskey and MongoLock cryptoworms have been circulating for years and still cause damage. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, Lockbit and Nephilim, as well as daily as yet unnamed newcomers, not only encrypt on-line data files but also infect many available system backup. Information synched to off-site disaster recovery sites can also be ransomed. In a poorly architected environment, it can render automated recovery impossible and basically sets the datacenter back to square one.

Getting back programs and data following a ransomware attack becomes a race against the clock as the victim struggles to contain the damage and remove the crypto-ransomware and to restore enterprise-critical operations. Due to the fact that ransomware needs time to replicate, attacks are frequently launched at night, when penetrations are likely to take more time to detect. This compounds the difficulty of promptly assembling and coordinating a qualified mitigation team.

Progent has a variety of solutions for protecting Adelaide enterprises from ransomware penetrations. These include team member education to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, along with setup and configuration of next-generation security appliances with machine learning technology to rapidly identify and suppress new cyber attacks. Progent also provides the assistance of experienced ransomware recovery engineers with the skills and perseverance to restore a compromised system as urgently as possible.

Progent's Ransomware Recovery Help
Following a ransomware attack, even paying the ransom demands in Bitcoin cryptocurrency does not provide any assurance that merciless criminals will provide the keys to unencrypt any or all of your files. Kaspersky ascertained that 17% of crypto-ransomware victims never restored their data even after having paid the ransom, resulting in additional losses. The gamble is also costly. Ryuk ransoms frequently range from 15-40 BTC ($120,000 and $400,000). This is greatly above the usual crypto-ransomware demands, which ZDNET determined to be around $13,000 for small businesses. The other path is to piece back together the mission-critical elements of your IT environment. Without the availability of complete information backups, this calls for a wide range of IT skills, professional team management, and the ability to work non-stop until the task is finished.

For decades, Progent has provided certified expert Information Technology services for businesses across the U.S. and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have attained advanced certifications in important technologies like Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cybersecurity experts have earned internationally-recognized industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent in addition has expertise with accounting and ERP application software. This breadth of experience affords Progent the ability to rapidly identify critical systems and consolidate the surviving pieces of your network environment following a crypto-ransomware event and configure them into an operational network.

Progent's recovery group deploys powerful project management systems to orchestrate the sophisticated restoration process. Progent appreciates the importance of working swiftly and in unison with a client's management and IT team members to assign priority to tasks and to put critical applications back online as fast as possible.

Case Study: A Successful Ransomware Virus Response
A customer hired Progent after their company was taken over by Ryuk ransomware. Ryuk is believed to have been deployed by Northern Korean government sponsored cybercriminals, suspected of using technology exposed from Americaís National Security Agency. Ryuk seeks specific organizations with little or no ability to sustain operational disruption and is one of the most lucrative versions of ransomware malware. High publicized organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing company headquartered in Chicago and has about 500 employees. The Ryuk event had brought down all company operations and manufacturing processes. Most of the client's data backups had been on-line at the beginning of the intrusion and were damaged. The client was taking steps for paying the ransom demand (exceeding two hundred thousand dollars) and praying for good luck, but in the end called Progent.

"I canít tell you enough about the care Progent gave us during the most stressful period of (our) companyís life. We had little choice but to pay the cyber criminals except for the confidence the Progent team afforded us. The fact that you could get our messaging and key servers back online sooner than five days was incredible. Each consultant I got help from or messaged at Progent was laser focused on getting us operational and was working all day and night on our behalf."

Progent worked with the customer to quickly get our arms around and assign priority to the key elements that had to be recovered in order to restart business operations:

  • Active Directory (AD)
  • Microsoft Exchange
  • Accounting/MRP
To get going, Progent followed AV/Malware Processes penetration response best practices by halting lateral movement and cleaning systems of viruses. Progent then initiated the work of restoring Windows Active Directory, the foundation of enterprise systems built on Microsoft Windows Server technology. Microsoft Exchange Server messaging will not operate without Windows AD, and the customerís accounting and MRP system used Microsoft SQL Server, which needs Active Directory for security authorization to the data.

Within two days, Progent was able to recover Active Directory services to its pre-virus state. Progent then initiated rebuilding and hard drive recovery on essential systems. All Exchange data and attributes were usable, which accelerated the rebuild of Exchange. Progent was able to assemble non-encrypted OST data files (Outlook Email Offline Data Files) on staff workstations and laptops in order to recover mail information. A recent off-line backup of the client's manufacturing systems made it possible to return these essential applications back on-line. Although a large amount of work was left to recover totally from the Ryuk virus, critical systems were recovered rapidly:

"For the most part, the assembly line operation never missed a beat and we did not miss any customer orders."

Over the next couple of weeks key milestones in the restoration process were achieved in close cooperation between Progent team members and the customer:

  • Self-hosted web applications were restored with no loss of data.
  • The MailStore Microsoft Exchange Server exceeding four million archived emails was spun up and available for users.
  • CRM/Orders/Invoicing/Accounts Payable/AR/Inventory Control capabilities were 100% recovered.
  • A new Palo Alto 850 firewall was set up.
  • Most of the user PCs were functioning as before the incident.

"A huge amount of what happened in the early hours is mostly a fog for me, but our team will not forget the care each and every one of the team put in to help get our business back. I have been working with Progent for at least 10 years, maybe more, and each time Progent has shined and delivered. This event was no exception but maybe more Herculean."

A potential business disaster was evaded by results-oriented experts, a broad array of subject matter expertise, and tight collaboration. Although in post mortem the crypto-ransomware incident detailed here would have been disabled with modern cyber security solutions and NIST Cybersecurity Framework best practices, staff education, and well designed security procedures for information protection and applying software patches, the reality remains that state-sponsored hackers from China, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware incursion, feel confident that Progent's team of experts has substantial experience in crypto-ransomware virus defense, mitigation, and file recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others who were involved), thank you for making it so I could get rested after we got through the most critical parts. Everyone did an incredible effort, and if any of your team is visiting the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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  • Microsoft Windows Server 2008 R2 Consult Windows Server 2008 DirectAccess Remote Troubleshooting
  • Microsoft Windows Small Business Server 2008 Consulting Services MS Windows Small Business Server 2008 Services

  • SCCM 2012 Asset Inventory Computer Consulting
    Technology Consulting Services System Center 2012 Configuration Manager

    Progent's Microsoft-certified consultants can assist your organization to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can help you to upgrade efficiently to Configuration Manager 2012 from an older device and application management solution or assist you to modify your current SCCM 2012 ecosystem to support your changing IT needs. In addition, Progent can assist you to build an infrastructure that fully supports SCCM by delivering expertise with associated Microsoft platforms such as Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

  • Mississippi Computer Expert New Jersey Computer Network Specialist
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  • Network System Support Consultant Microsoft Certified Certified Microsoft Partner Small Business Computer Consulting Group
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  • Windows PC Simulation on Mac Online Consulting
    24-7 Remote Desktop Connection Client for Mac Online Troubleshooting

    For companies with a mix of Mac and Microsoft Windows desktops, there exist two popular alternatives for using Windows-dependent applications on macOS or OS X: remote access to a physical Windows PC or local simulation of a Microsoft Windows environment on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection for Apple Mac enables you to connect a Mac to a networked Windows-powered PC to run Windows applications and share network resources. Microsoft's Virtual PC for Apple Mac simulates Microsoft Windows on a Mac computer so that you are able to run Windows applications directly. Progent's macOS and Mac OS X technology consultants can help your organization to maintain these products for running Windows programs on your Apple Macs and can in addition help your company to evaluate and configure third-party products for Windows PC simulation.

  • Office 365 and iOS Network Consulting Office 365 integration with on-premises environments Specialist
  • Office Outlook for Mac Training Microsoft Outlook for Mac Training
  • Offsite Workforce Consultants in Adelaide - Network Security Systems Consulting Services Adelaide, SA Adelaide, SA Remote Workers Adelaide Consulting and Support Services - Security Systems Consulting
  • On-site Support CIO CIO Remote Technical Support
  • On-site Support Microsoft Activesync Windows Mobile Online Technical Support
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  • Online Consulting SharePoint Server 2007 Microsoft Certified Partner Office SharePoint Server 2007 Onsite Technical Support
  • Online Support Services IT Services for Network Service Firms Consulting Support for IT Service Providers On-site Technical Support
  • Online Technical Support Wireless 802.11ac Migration Online Troubleshooting
  • Outsourcing IT Support Florida Top Pennsylvania Software Security Consultant
  • Part-Time Job Home Based Cisco Consultants Recruit Home Based Network Consultant Freelancing Job

  • SQL Server Capacity Planning Development Companies
    Award Winning SQL Server 2008 Migration

    SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the rapid development of a new generation of enterprise-class programs that can give your business a critical competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the capability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of work supporting Microsoft integration, assures you success in designing, deploying and supporting Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET platform.

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  • ProSight Behavior-based Antivirus Consulting Services Integration ProSight Endpoint Security
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  • ProSight Managed IT Services for Small Businesses Professionals ProSight IT Management Outsourcing Professionals
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  • ProSight Remote Network Infrastructure Management Remote Support Services Network Device Configuration Management Online Consulting

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    Juniper SSG Series Firewall Network Security Audit

    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

  • ProSight Virtual Machine Hosting Specialists ProSight Virtual Hosting Engineer
  • Professionals Windows 10 Microsoft Deployment Toolkit Windows 10 Compatibility Testing Server Setup
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  • Remote Support Services Jabber Jabber Remote Support Services
  • Remote Technical Support Microsoft GP/Great Plains Dynamics GP Great Plains Software Professionals
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  • Remote Technical Support Windows Server 2019 migration Microsoft Expert Windows Server 2019 Windows Admin Center Online Support
  • Remote Windows 2016 Support and Setup Integration Support Windows 2019 Server
  • Remote Workers Adelaide Guidance - VoIP Systems Consulting and Support Services Adelaide Teleworkers Consulting near me in Adelaide - IP Voice Systems Consulting

  • 24-7 On-site Technical Support iPhone integration
    iPhone integration Support Outsourcing

    Progent offers affordable remote consulting to assist you to plan, configure, and fix any facet of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you through occasional technical bottlenecks or long-term engagements to help you complete business-critical initiatives on schedule and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid networks and can help you create or maintain a highly available, secure and efficient infrastructure that is best suited to your computing model. Progent also offers remote and onsite training for individuals or groups to help manage and use your iPhones and iPads in a safe, team-oriented environment that maximizes the business value of your information network.

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    Citrix NetScaler Network Consultant

    Citrix has developed a comprehensive family of platforms that deliver advanced manageability, expandability, and responsiveness for server virtualization and for centralized delivery of virtual Windows desktops and applications. For distributing virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed Citrix XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can help you to evaluate the strategic advantages of Citrix technology and can help you design, validate, implement, optimize, and support Citrix solutions.

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  • Exchange 2000 Server Onsite Technical Support
    Microsoft Exchange Professionals

    Progent is among the most qualified information technology consulting companies for integrating email and messaging systems based on Microsoft Exchange 2000. Progent is skilled in helping small and mid-size businesses get all the advantages of Exchange 2000 under common scenarios including updating from Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 administration.

  • SCCM Mobile Application Management Technical Support Services SCCM Asset Management Network Consultant
  • SQL 2008 Reporting Services Development Firms Design Firm SQL

  • Emergency Postini Support and Setup
    Anti-Virus Information Technology Consulting

    E-Mail Guard is a comprehensive solution for defending against spam and viruses. E-Mail Guard handles the protection and management of company email by offering continually updated spam and virus filtering, policy administration, content filtering, and protection against email-based DHA and Distributed Denial of Service attacks. E-Mail Guard also features tracking, management and analysis utilities plus outgoing email testing to let you troubleshoot your e-mail environment and specify and enforce corporate email policy.

  • SQL Server 2014 Online Support SQL Server 2014 Backup Computer Consultants

  • Top Quality Microsoft Windows Systems Consultant
    Microsoft Office System Computer Consultancy Services

    Progentís IT outsourcing support offerings for small businesses include designing 2003 Server, Microsoft .NET Server, and BackOffice systems, managing upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and on-site repair, resolving chronic IT issues, and creating a company-wide security strategy. Progent can help you enhance network reliability and performance via fault-tolerant technologies, redundant network topology, and proactive network monitoring. Progent also offers special project assistance for large-scale migrations and can help with requirements definition, resource inventory, bill of materials development, sourcing qualification, procurement coordination, and complete documentation. Progentís computer outsourcing service also includes training for office productivity packages such as Office XP.

  • SQL Server 2016 Security Network Consultants Microsoft Certified Partner SQL Server 2016 Always Encrypted Online Technical Support
  • SQL Server 2019 Security and Compliance Online Help SQL Server 2019 Security and Compliance Technical Support Services

  • Modern Network Security Support Services
    Android Security Computer Consultants

    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware.

  • 24x7 Adelaide Spora Ransomware Cleanup
  • Security Firms GIAC GIAC Security and Compliance Test Specialists
  • Server Installation Windows 8.1 DirectAccess Consultant Services Microsoft Windows 8.1
  • Shared Computer Support Help Desk Setup and Support Shared Help Desk Ticketing Computer Engineer
  • Small Business Computer Consulting Group Microsoft SQL Server 2016 Information Technology Support Microsoft SQL Server 2016 Adelaide
  • Small Business Network Consultant Small Business Small Office IT Support
  • Small Business Networking Consultant Network Admin Companies Small Business
  • Small Business Subscription Anti-Virus Antivirus Technology Consulting Services
  • Small Business WAP131 Network Consultants Top Quality Small Business WAP581 Onsite Technical Support
  • Small Office Network Consultants Cisco VoIP 24x7x365 Professional Services Cisco Switch

  • Exchange 2007 Edge Server Online Support Services
    Microsoft Certified Partner Exchange 2007 Server Consult

    Progent's expert consultants can help you design and implement a smooth in-place Exchange Server 2007 migration strategy that minimizes productivity downtime, simplifies long-term support demands, and makes your Exchange Server 2007 easy to administer. For complicated multi-server or multi-location migrations, Progent has the background to complete your move quickly and affordably. Progent's Exchange Server 2007 help, repair, and consulting services include assistance with the integration of third-party add-ons to Microsoft Exchange 2007 Server and the creation of unified messaging solutions powered by Microsoft Exchange Server 2007.

  • Small Office Network Support Outsourcing Small Office Network IT Consultant
  • Solaris Consultants Solaris Support Services

  • 64-bit Server Network Consulting
    64-bit Server Online Technical Support

    Progentís Microsoft-premier engineers can help you to update your desktops from 32 bits to 64 bits. Progent can assist your company to calculate the costs and advantages of upgrading to 64-bit PC desktop processing, design an efficient upgrade strategy that reduces business interruptions, and offer economical, professional online help to aid your company to install 64-bit desktop operating systems and applications on your current computers.

  • Solaris Remote Consultant Consultant Services Linux Online
  • Specialists CRISC Certified Information Risk and Information Systems Control Officer Consultant CRISC Certified Risk and Information Systems Control Auditor

  • ISA Server Consult
    Internet Security and Acceleration Server Support Outsourcing

    Progent's Microsoft-certified ISA Server consulting experts have broad backgrounds developing corporate security designs for IT networks with many locations, mobile workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer can help your small company design and deploy an installation of Microsoft ISA Server 2004 that meets your information security needs without restricting your productivity.

  • Specialists Microsoft LCS Server Live Communications Server Configuration
  • Support Services Cisco VoIP Phones and Jabber Support and Setup Cisco IP phones
  • Support Virtual Server Hyper-V Microsoft Hyper-V 3.0 Server Consolidation Online Support Services

  • Shared Support Desk Computer Consulting
    Virtual Helpdesk Online Technical Support

    Progent's Network Help Desk Outsourcing Support Services for desktop support are intended specifically for small businesses who require immediate availability of a Help Desk Service Center with expert phone support and effective escalation options but who must operate within a modest IT budget. Important components of Progent's Help Desk Outsourcing Services are Help Desk Call Center Phone Support, Secure Remote Access Support, System Assessment, Expert Prioritization, Virtual Help Desk Support, By-the-Minute Billing, and Helpdesk Applications Selection and Deployment.

  • Support and Help Microsoft SQL Server MS SQL Security Organization
  • Symantec Firewall Network Consultants Symantec Raptor Secure
  • System Center 2012 Operations Manager Technical Consultant System Center 2012 Operations Manager Support Outsourcing
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  • Microsoft Teams topology Professionals
    24/7 Microsoft Teams work from home Consultants

    Progent can assist your business to design a migration to Microsoft Teams from Skype for Business Online and configure, administer, and debug a cloud-based or hybrid deployment of Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.

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  • Telecommuter Services Online Help Telecommuter Integration Technology Consulting
  • Top CIO Professional CIO Online Troubleshooting
  • Top Quality Internet Security and Acceleration Server Online Support ISA 2004 Online Help
  • Top Rated Small Office IT Management Small Offices Network Design and Consulting

  • Technical Support Services Small Business Server 2011
    Small Business Server 2011 Integration Services

    Microsoft Small Business Server is a low-cost collection of server products that provides the basis for a powerful but manageable information. The IT demands of the Microsoft .NET components bundled with Microsoft Small Business Server 2011 requires a computer consultant with hands-on experience designing and integrating cohesive, end-to-end business network solutions. Progent's SBS Server professionals have an average of over 10 years of experience supporting business networks built on Microsoft technology. This experience ensures you results in installing, administering, and troubleshooting IT environments that incorporate the Microsoft Small Business Server package of servers and productivity software.

  • Top SBS Online Consulting On-site Technical Support Microsoft Small Business Server 2003

  • IT Services Windows Server 2012 R2 Hyper-V
    Microsoft Hyper-V 3.0 Virtual Server Integration Services

    Microsoft Windows Server 2012 R2 Hyper-V improves virtualization in key areas including multitenancy, agile network infrastructure, cloud readiness, scalability and throughput, and high availability. Progent's Microsoft-certified consulting experts can help your business to take advantage of Hyper-V to deploy and manage virtual servers to reduce network expenses and enhance productivity.

  • Top Technology Consulting Windows, Linux, UNIX, Solaris Windows and Linux On-site Support
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  • Urgent Automatic Network Topology Diagrams Integration IP Address Management IT Consultants
  • Urgent Cisco ASA 5500-X Firewall Computer Consultants After Hours Support and Help Cisco PIX to ASA upgrade

  • Virtual Support Desk Remote Consulting
    Microsoft Experts Consulting Supplemental Support Desk

    Progentís Co-managed Help Desk service allows your IT organization to share responsibilities for Help Desk services transparently between your IT team and Progent's pool of seasoned desktop support engineers and subject matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading shared professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

  • Urgent SCCM 2012 Intune Integration Support Services Remote SCCM 2012 Windows 2010 Provisioning On-site Technical Support
  • Urgent Specialists Microsoft Dynamics GP/Great Plains Microsoft Great Plains Application Consultant
  • Website Developer Firm Programming Company Custom Web
  • Wi-Fi Technical Consultant WLAN IT Consulting
  • Windows 2000 Consulting Windows 2000 Server Online Technical Support
  • Windows Hyper-V 2016 Hybrid Cloud IT Services Windows Server Hyper-V 2016 Containers Online Consulting
  • Windows Server 2003 Specialist Top Windows Server 2003 Specialist
  • Windows Server 2008 DirectAccess Remote Technical Support Microsoft Certified Windows Server 2008 BranchCache Specialist
  • Windows Server 2012 R2 Live Migration Technology Consulting Network Consulting Windows Server 2012 R2 Private Cloud
  • Windows Server 2016 Disaster Recovery Remote Troubleshooting Onsite Technical Support Windows Server 2016 Hybrid
  • Windows Server 2016 Software Load Balancing Online Technical Support Online Support Services Windows Server 2016 Software Load Balancing
  • Windows Server 2019 On Site service Adelaide Windows Server 2012 Small Business Network Consulting Adelaide
  • Windows Server Update Services Specialist Microsoft SUS Specialists
  • Windows SharePoint 2007 Services Remote Consulting 24x7x365 Microsoft Office SharePoint Server 2007 IT Consulting
  • Windows desktop virtualization Consultants Citrix VDI Network Consultant
  • Work from Home Teleconferencing IT Services Biggest Offsite Workforce Video Conferencing Remote Support Services

  • 24-Hour Mobile Device Management Network Consultant
    Mobile Application Management Remote Support Services

    Progent's Microsoft-certified Intune consultants can help you to assess the strategic case for adopting Microsoft Intune for configuring and managing your mobile devices including notebooks, smartphones, and tablets powered by Windows, Apple iOS, and Android. Progent's Intune consultants can help you to configure security policies, set up test environments to evaluate the benefits of Intune for your network, install Intune throughout your enterprise, integrate Intune with SCCM for single-console change management, and provide ongoing support for your Intune solution.

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