Besides offering fast access to high-level network professionals and subject matter experts (SMEs) to assist Adelaide, South Australia businesses to resolve specific technical issues or longer-term initiatives, Progent can provide temporary staff augmentation to deliver more generalized assistance like desktop help, network management, and Call Center response. On-demand staffing makes it possible for organizations to deal with anticipated or unexpected surges in demand for IT services, which may be caused by scenarios like mergers and acquisitions, data center moves, technology upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or new regulations. Temporary staffing can also fill voids resulting from the absence of full-time IT personnel due to scheduled vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staff Augmentation Program
Progent's temporary staff augmentation services offer organizations the ability to respond to increases in requirements for IT personnel without dealing with the expense and hassle that come with vetting and recruiting appropriate IT personnel and without the burden of adding to your permanent head count.
Important aspects of Progent's short-term staff augmentation services include:
Progent's Co-managed Center Service
- Fast availability of proven network professionals
- Easy initiation, cessation, and resumption of services
- Seamless extension of your in-house IT staff
- Comprehensive reporting of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled fast
- Close relationship with a top-level, full-service resource for network expertise
Progent's shared Call Center program is a specialized flexible staff augmentation option that allows IT groups to divide the work of Help Desk Call Center support seamlessly between their full-time IT personnel and Progent's extensive pool of technical support specialists. Acting as a transparent extension of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a collaborative service solution powered by the leading group professional services tool for managing, service requests, ticketing, assigning ownership, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises network expertise for businesses across the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Adelaide, South Australia Organizations
Progent's nationwide team of certified consultants and technical experts can provide Adelaide, South Australia companies a wide range of remote technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for network service organizations include:
Contact Progent for Short-Term Staff Augmentation for Adelaide, South Australia Organizations
To find out more about Progent's temporary supplemental staffing services for Adelaide, South Australia companies, call 800-993-9400 or visit Contact Progent.