In addition to offering fast access to guidance from high-level IT consultants and subject matter experts to help Adelaide, South Australia businesses to resolve discrete technical issues or longer-term projects, Progent can provide short-term supplemental staffing to deliver more broadly defined services like PC help, network management, and Help Desk response. Short-term staffing makes it possible for businesses to respond to planned or surprise increases in demand for IT personnel, which may result from scenarios such as company mergers, data center relocation, platform migration, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new regulations. Short-term supplemental staffing can also fill voids left by the absence of full-time IT personnel because of scheduled vacations, illness, termination, etc.
Advantages of Progent's Temporary IT Staffing Program
Progent's short-term staffing services give organizations the ability to react to increases in demand for IT personnel without being saddled with the costs and hassle associated with reviewing and recruiting reliable IT personnel and without the risk of adding to your permanent head count.
Important features of Progent's short-term staffing services include:
Progent's Co-managed Center Service
- Rapid availability of seasoned IT professionals
- Simple initiation, cessation, and resumption of services
- Transparent augmentation of your in-house IT team
- Comprehensive documentation of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled promptly
- Close working relationship with a top-level, full-spectrum resource for IT support
Progent's co-managed Help Desk Call Center program is a specialized on-going staff expansion alternative that enables IT groups to share the responsibilities of Help Desk support seamlessly between their internal network personnel and Progent's nationwide pool of IT support specialists. Acting as a transparent extension of your in-house Call Center, Progent's co-managed Help Desk service is a joint support solution powered by the industry's leading shared professional services (PSA) tool for managing, service calls, generating tickets, assigning responsibility, tracking responses, and generating management reports.
Why Choose Progent?
Progent has two decades of background delivering online and on-premises IT expertise for organizations of all sizes throughout the U.S. Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Adelaide, South Australia Businesses
Progent's seasoned roster of certified consultants and technical experts can deliver Adelaide, South Australia companies a broad range of remote technical guidance and debugging services. Practice areas offered under Progent's consulting program for IT service organizations include:
Contact Progent for Short-Term Staff Augmentation for Adelaide, South Australia Businesses
To learn more details about Progent's short-term supplemental staffing services for Adelaide, South Australia businesses, call 800-993-9400 or visit Contact Progent.