In addition to offering rapid access to guidance from high-level network consultants and subject matter experts (SBEs) to help Adelaide, South Australia organizations to resolve specific technical problems or longer-term initiatives, Progent offers short-term supplemental staffing to deal with more generalized services such as desktop support, IT administration, and Help Desk response. Short-term staffing makes it possible for organizations to deal with expected or unexpected peaks in demand for network personnel, which may result from situations like mergers and acquisitions, data center moves, technology upgrades, business process changes like telecommuting, disaster response, seasonal variations, or new compliance requirements. Temporary IT staff augmentation can also fill voids resulting from the loss of full-time staff members due to vacations, health issues, resignation, or other reasons.
Benefits of Progent's Temporary Staffing Services
Progent's short-term supplemental staffing services give businesses the flexibility to respond to increases in demand for network services without being saddled with the costs and hassle associated with identifying and hiring professional technical personnel and without the burden of adding to your full-time staff size.
Important features of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Program
- Fast availability of seasoned IT professionals
- Simple initiation, cessation, and re-engagement of services
- Seamless extension of your in-house network support team
- Full documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
- Strong relationship with a top-level, full-spectrum source for network support
Progent's shared Help Desk Call Center program is a proven on-going staff augmentation option that enables IT organizations to divide the work of Help Desk Call Center support seamlessly between their full-time IT personnel and Progent's extensive pool of technical support experts. Acting as a seamless extension of your full-time Call Center, Progent's shared Call Center service is a joint support alternative based on by the industry's leading shared professional services (PSA) platform for streamlining, service requests, ticketing, assigning responsibility, monitoring responses, and producing management reports.
Why Choose Progent?
Progent has two decades of background delivering online and on-premises network expertise for businesses across the United States. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Adelaide, South Australia Companies
Progent's veteran roster of certified consultants can provide Adelaide, South Australia companies a wide range of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for network service providers include:
Contact Progent for Temporary IT Staffing for Adelaide, South Australia Companies
To find out more details about Progent's temporary supplemental staffing services for Adelaide, South Australia organizations, call 800-993-9400 or visit Contact Progent.