Besides providing fast contact with high-level IT consultants and subject matter experts (SMEs) to assist Adelaide, South Australia companies with discrete IT issues or longer-term projects, Progent can provide temporary supplemental staffing to deliver more broadly defined services such as desktop help, network administration, and Help Desk call center response. On-demand staffing makes it possible for businesses to deal with anticipated or unexpected peaks in demand for IT personnel, which may result from scenarios such as company mergers, data center relocation, platform migration, paradigm shifts like work-from-home, disaster response, busy seasons, or regulatory mandates. Temporary supplemental staffing can also cover voids caused by the loss of in-house staff members because of scheduled vacations, illness, resignation, or other reasons.

Advantages of Progent's Temporary Staff Augmentation Services
Progent's temporary staff augmentation services give organizations the flexibility to respond to surges in demand for network personnel without dealing with the expense and delays that come with vetting and hiring reliable IT help and without the burden of increasing your full-time staff size.

Important features of Progent's temporary supplemental staffing services include:

  • Rapid access to seasoned network pros
  • Easy initiation, cessation, and resumption of services
  • Transparent augmentation of your full-time IT team
  • Comprehensive documentation of services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved promptly
  • Strong working relationship with a world-class, full-spectrum resource for network expertise
Progent's Co-managed Center Service
Progent's shared Help Desk Call Center program is a proven on-going staff augmentation alternative that allows IT organizations to divide the responsibilities of Help Desk support transparently between their full-time network staff and Progent's nationwide team of technical support specialists. Acting as a seamless supplement of your full-time Call Center, Progent's co-managed Help Desk service is a joint support solution powered by the industry's leading group PSA platform for managing, service calls, ticketing, assigning responsibility, tracking responses, and generating documentation.

Why Choose Progent?
Progent has 20 years of background providing remote and onsite IT expertise for organizations of all sizes throughout the U.S. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and CRISC. Learn more about Progent's certifications.

Progent's Practice Areas for Adelaide, South Australia Businesses
Progent's seasoned roster of certified consultants can deliver Adelaide, South Australia companies a wide array of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for network service organizations include:

Contact Progent for Short-Term Staff Augmentation for Adelaide, South Australia Organizations
To find out more about Progent's short-term staffing services for Adelaide, South Australia businesses, call 800-993-9400 or visit Contact Progent.