Fast Remote Support for Adelaide South Australia Information Networks
For companies in Adelaide South Australia, Progent offers online support for information systems based on Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the services of CISSP-qualified security experts to handle high-level security architecture and troubleshooting issues.
Progent's online technical support experts offer excellent value due to the fact that they have the real-world background and have access to the advanced technology necessary to resolve most network issues quickly. This reduces immediate costs because service calls require minimal billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your company saves even more with indirect costs by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly important in environments that depend on public clouds for vital network infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you owe just for the services that you actually get. Unlike many remote service organizations, Progent asks for no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for billing do away with situations where quick solutions manage to turn into large invoices. Progent's skill at disposing of problems quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of optimized technologies and field-proven processes which ensure the maximum level of effectiveness for remote engineering help and repair for information systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's online support team to access your environment without violating corporate security.
Progent's proven customer support database application stores thorough records describing all service that Progent's customers have received. Progent's staff service personnel have access to the details of services delivered to every customer by every engineer. This archive of issues and responses is stored as a quickly exploitable internal knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working relationships with important vendors including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow quick response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to arrive at optimal solutions quickly.
Remote services offered by Progent to clients in Adelaide South Australia include:
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Certified MS Windows Expertise
Progent's Microsoft-expert online service experts can deliver network problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide range of platform support services such as Windows Server 2022 planning and migration services,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to assist you company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and upgrade assistance and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs and web-facing mobile devices.
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Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for networking engineers, and indicates an individual's technical knowledge at the expert level. Cisco CCIEs can deal with the most difficult issues associated with network infrastructure design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software patches. CCIEs offer excellent value since their depth of experience allows them to solve problems rapidly. In many cases, less experienced engineers can wrestle for many hours or even days with the same tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE support experts can communicate with your computer system by means of sophisticated remote support tools in order to perform fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's industry-leading selection of networking products by providing services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to carry out the urgent first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware expert can help you to locate and quarantine infected servers and endpoints and protect undamaged assets from being penetrated. If your Adelaide system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Services
Progent's ransomware recovery consultants can help your Adelaide organization to rebuild an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's group of IT security experts have the wide selection of skills required to reconstruct all critical components of a targeted system quickly and with minimal loss of data. To find out more, see Progent's ransomware cleanup and operational continuity expertise.
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CISM and CISSP Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of security services that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your business to recover quickly after a damaging breach. Security solutions offered by Progent include: thorough data security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick cleanup after virus and worm attacks; setting up firewalls; building safe mechanisms for remote and mobile communication; protecting your email system from spam and DHA attacks; and initiating round-the-clock network monitoring.
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Cloud Integration
Progent can provide expert online support services to help companies of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Microsoft 365 integration solutions with local Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
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VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you specify, automate and verify a repeatable process for recovering services rapidly after a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation regardless of the hardware making up the basic network infrastructure.
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UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer phone-based support services to address a broad spectrum of computer technologies such as system architecture, messaging systems, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and simplified administration in networks that include Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-based methodology for solving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts service expense.
Progent's UNIX/Linux support engineers can offer urgent online help diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX including:
Apple Mac OS X
Solaris
IBM AIX OS
HP-UX
Berkeley UNIX (BSD)
SGI/Irix
Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced IT solutions used by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the entire threat progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and allow transparent backup and fast recovery of vital files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT system. Besides optimizing the protection and reliability of your IT network, Progent's software/firmware update management services free up time for your IT staff to focus on line-of-business initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on iOS, Android, and other personal devices. With 2FA, when you sign into a secured application and give your password you are requested to confirm who you are on a device that only you have and that uses a separate network channel. A broad selection of devices can be utilized for this second form of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. To find out more about ProSight Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time and in-depth management reporting plug-ins created to work with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup environment that meets your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
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Help Desk Call Center Services
Progent's Help Desk Call Center service options for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk consulting support can aid you in building an effective new Help Desk or revamping your current one, evaluating or customizing Help Desk application software to handle the particular needs of your company, or adding occasional phone support personnel to reinforce your in-house Call Center team to handle unusually busy situations like software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk staff of experienced information technology consultants gives your workers in Adelaide South Australia rapid contact with an efficient network service resource with substantial experience providing phone help and online diagnostics for networks powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a solid driver of business productivity, and Progent's aim is to fix rather than merely report IT issues.
- Applications Services: Education, Development, and Integration
Progent's Applications Experts Group can supply phone-based professional consulting expertise and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications including CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To read more information about Progent's expertise, custom development, and education services, visit Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide advanced remote and onsite support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of Microsoft System Center2, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver businesses in Adelaide South Australia online IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can adapt SCOM to fit your environment so your computer maintenance is proactive and automated. By exposing looming trouble spots before they expand into downtime, system monitoring can minimize inconvenient and costly network failures. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that support multiple OS platforms.
How Your Adelaide Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
For offices and startups in Adelaide South Australia, Progent's online network support engineers can deliver expert and cost-effective IT support the moment your company needs it. Over 20 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix IT problems quickly while eliminating the cost and lost time associated with in-person service visits.
Even if your Adelaide office deals with a regular independent support technician or maintains a full time IT staff that can deal with ordinary computer problems, Progent's Microsoft and Cisco certified consultants can still provide an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to handle sudden network crises or particularly challenging integration problems.
Details of Progent's Remote Network Services for Adelaide South Australia
Progent's phone help, remote repair, network security consulting, and system management services offer businesses in Adelaide South Australia the greatest leverage for your support investment. Whether you require one-time telephone support and remote network repair or ongoing Help Desk call center support and system management, Progent's professionals can provide your office world class network support while allowing you to avoid the expense and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Adelaide South Australia and is also ideal for customers in geographic areas that lack consultants with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the use of a wide range of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Minimize Costs
Progent offers remote support on a by-the-minute billing plan, so you pay only for the support you receive. Progent has no minimum charge for phone service and asks for no periodic subscription fee for support services delivered during regular working hours. This protects you from paying big bills for routine fixes.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide help from on-staff specialists with skill in planning, deploying, and managing networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Team
Progent's core consulting services include technology integration, MS Exchange expertise, corporate security planning, and Help Desk Co-management services. Progent's Experts Team can provide world-class consulting expertise in critical application areas. Support available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Project Support
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and Microsoft SQL 2014 Software Development and Debugging
Oracle Management Support and Application Programming
MySQL DBA Services and Application Programming
Apple Mac Integration
Amazon MWS Programming and Debugging
By providing a convenient centralized source for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough IT solutions that fit the unique requirements of your business.
- State of the Art Remote Connectivity Software
Secure online access allows Progent's support experts to see precisely what your users see. This makes it possible to produce fast solutions to issues that could otherwise require a costly personal service call. Cutting-edge online access software and expert technicians together allow Progent to repair most network problems quickly and economically. Progent is a pioneer in offsite support and remote system monitoring.
- Support for Leading VPN Gateways
Progent can provide safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24-hour Service for High Network Availability
For offices with vital applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-conscious organizations whose clients need immediate recourse to a Help Desk service with effective phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned remote support software, and understanding of corporate IT enable offices to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent stands out by providing:
- Proven Methodology
Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, at the forefront of IT support, executing a wide variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This ensures that you get not just expert technical skills, but also a support engineer with field-tested methods for using computer knowledge to repair actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online service and on-site visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for support services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be forced to permit simple problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local service organizations who provide scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation sent by each consultant to each customer. The practice of detailing and organizing support records results in more effective service and avoids a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide 24x7 system tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they result in downtime, network monitoring can save your information network from painful and costly availability losses.
How Does My Business Begin Receiving Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.