Immediate Online Troubleshooting for Adelaide South Australia Computer Networks
Urgent Online Technical Support for Adelaide SystemsFor companies located in Adelaide South Australia, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISA and CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's online support engineers offer excellent value due to the fact that they possess the real-world background and have access to the advanced tools necessary to resolve the majority of information system issues rapidly. Efficient support reduces direct costs since service calls accumulate fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company saves even more in incidental expenses by minimizing or eliminating network outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced remote consulting experience is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you actually get. In contrast to many online support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing avoid situations where fast repairs somehow end up as large bills. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized technologies and field-tested processes that ensure the maximum level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to link to your company's system without breaching corporate security.

Progent's powerful service reporting system keeps detailed documentation describing all service that Progent's customers have received. Progent's team consultants have access to the records of support rendered to every customer by every engineer. This history of problems and solutions is structured as a readily exploitable proprietary knowledge base that enables Progent's remote technical engineers to share their experiences company-wide to make sure that the value of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with major industry leaders such as Cisco and Microsoft open up additional massive technical databases and allow quick access to vendors' internal support staff with the result that Progent's online consulting experts are able to find the best resolutions promptly.

Online services offered by Progent to customers in Adelaide South Australia include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services designed to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by many of the world's top corporations. The ProSight series of IT management outsourcing services addresses all key aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the entire malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup environment that aligns with your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are set according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to complete critical initiatives economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small businesses a complete solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex issues.

    Progent's Call Center consulting expertise can aid you in building an effective new Call Center or revamping your established one, selecting or modifying Help Desk Call Center application software to meet the particular demands of your business, or providing occasional phone support staff to supplement your existing Help Desk Call Center group to handle demanding events like software transitions, major updates, or installing brand new applications.

    Progent's Help Desk staff of veteran information technology consultants provides your clients in Adelaide South Australia immediate contact with an effective network service group with substantial background delivering telephone-based help and remote diagnostics for computer environments powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center perception as a significant enabler of company success, and Progent's policy is to resolve rather than just document technical issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply remote advanced engineering support and education in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's consulting, programming, and training services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Adelaide South Australia remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your business so that your IT maintenance is proactive and automated. By exposing emerging issues before they result in crashes, system monitoring can ward off inconvenient and costly service breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments powered by multiple platforms.
How Your Adelaide Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent. For companies and new businesses in Adelaide South Australia, Progent's online computer support engineers can provide effective and economical IT help the moment your company needs it. More than 15 years of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to solve network problems rapidly while avoiding the expense and lost time associated with on-site service visits.

Even if your Adelaide company relies on a local freelance support technician or employs a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the availability or the expertise to deal with unexpected system emergencies or especially complicated integration projects.

Advantages of Progent's Network Help for Organizations in Adelaide South Australia
Progent's remote support services allow your Adelaide organization to have the advantages of timely, world-class IT support without the expense of managing an in-house IT organization. Your network will derive added business worth by becoming more available, efficient, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    For most businesses in Adelaide South Australia, local network service resources, whether made up of outside consultants or an internal maintenance staff, can solve typical network problems. On the other hand, IT crises can strike when local support personnel are overstretched or absent, and some trouble may be associated with IT products that is unfamiliar to your usual support technicians. In these situations, Progent's online support experts provide a convenient, fast, and economical way to supplement your local resources and to convey useful knowledge to increase your ability to handle future problems locally.

  • Less Dependence on Individual Service Providers
    For network support, smaller companies often depend on independent freelance service providers. Although independent service people have less internal costs than big service firms and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of reserve personnel may require your business to wait for help during an IT crisis. As your network expands, network downtime and trouble with vital applications are more expensive. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service experts to insure your IT system is always available.

  • Create a Scalable Foundation for Smooth Growth
    Organizations often start with an information system created on a modest budget. Without a proper framework, band-aid repairs often get piled onto a shaky foundation. When a company grows, reliability and expandability issues can impede the productivity of the business. These poorly built systems need careful analysis, intelligent strategic planning, and broad-based technical knowledge to upgrade to a network infrastructure that can provide the solid foundation to meet critical business demands and facilitate downstream growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller organizations require advice and technical education to negotiate an increasingly complex maze of technology alternatives available for accelerating business growth and improving productivity. Businesses do not need a computer consultant who is attempting to resell a certain vendor's products. Network support and product sales can lead to a scenario where the recommended solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align technical expertise with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, depth of IT experience, refined support software, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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    Progent's expert application designers and programmers can help your company to build enhancements to Microsoft Dynamics GP that support the unique needs of your organization while retaining the benefits of Windows integration and connectivity. Progent can also offer help with a range of software development technologies that can be utilized to create user-interface and data integrations with Microsoft GP. These integration tools include Dexterity, Modifier, Visual Studio for Dynamics, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.

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    Progent's background delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms enable Progent to create custom line-of-business programs and eCommerce solutions that operate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP/Great Plains reporting services can show you how to create reports that let you track your business more effectively, transforming raw information into useful insights into your business.

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    System Center 2016 Operations Manager helps to promote top performance and dependable availability for key workloads by providing unified, cross-platform tracking of physical and virtual resources installed throughout local systems and cloud environments. Progent's SCOM consulting team offers world-class remote and onsite support to help organizations of any size to design, integrate, optimize, enhance and repair SCOM 2016 solutions. Progent can assist your company to migrate to Operations Manager 2016 from earlier releases or from other IT infrastructure monitoring platforms, or combine multiple monitoring systems into a cohesive IT management ecosystem. Progent can also show you how to extend your SCOM 2016 scope to incorporate infrastructure based in public clouds such as Microsoft Azure and Amazon AWS.

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    For advanced project management support, Progent offers access to veteran information technology professionals with years of experience in technology management, application development, and business process engineering for organizations from Big 4 firms to dot-com startups to state government agencies. These high-level IT managers can provide project management expertise to assist enterprise clients adhere to best practices to ensure that major projects are completed on schedule and on budget.

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