Fast Online Technical Support for Adelaide South Australia Computer Networks
For organizations in Adelaide South Australia, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the assistance of CISSP-qualified security consultants to help with advanced security architecture and troubleshooting issues.
Progent's online technical support experts offer excellent leverage because they have the real-world experience and are equipped with the advanced tools needed to solve most network issues rapidly. This lowers immediate expenses because service calls use up minimal chargeable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company benefits additionally with incidental costs by reducing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote technical support experience is especially helpful in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's billing model for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many online service organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate situations where fast fixes manage to end up as large tabs. Progent's skill at solving technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized tools and proven processes which permit the highest level of efficiency for online help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's online support team to communicate with your environment without breaching system security.
Progent's proven service database application keeps extensive documentation of the service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of all help provided to every customer by every consultant. This database of problems and solutions is stored as a readily exploitable proprietary knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft open up other vast technical knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's online service specialists can find optimal resolutions in the least time.
Remote technical services offered by Progent to clients in Adelaide South Australia include:
Certified Microsoft Windows Support
Progent's Microsoft-premier remote service experts can deliver computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help you with a wide variety of technology support including Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Access Programming,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable PC desktop support services to assist your business to install, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 11 system design and migration support and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to streamline the administration of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network professionals, and certifies a person's networking skills at the expert level. CCIEs know how to deal with even the most stubborn problems surrounding network planning, deployment, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an excellent value because their broad experience enables them to solve problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can interface to your network using the latest remote troubleshooting technology in order to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's popular selection of networking appliances. Cisco networking consulting available from Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Nexus switch consulting, Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki wireless AP layout and configuration, Cisco Aironet APs engineering support, Cisco wireless controllers consulting, Cisco VPN and Network Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a range of system protection services to enhance the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against assaults or assist you to clean up quickly after a damaging breach. Security support services available from Progent include: in depth data security and compliance assessment using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; rapid cleanup after malicious assaults; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent can provide expert online consulting support to help organizations of all sizes connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize local resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Microsoft 365 integration with on-premises Exchange environments,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a repeatable workflow for recovering services rapidly after an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that deliver maximum availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high level of automation independent of the hardware making up the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists offer online consulting services to address a wide range of information technologies such as network architecture, email solutions, network and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy administration in environments that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux-based environments. Progent's group-based methodology for resolving technical problems enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer urgent remote help troubleshooting problems within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's leading corporations. The ProSight series of network management outsourcing services covers all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and fast restoration of critical files, apps, system images, and virtual machines. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your network.
- Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer businesses of any size a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides optimizing the security and functionality of your IT environment, Progent's patch management services permit your IT staff to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Read more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are requested to confirm your identity on a unit that only you possess and that uses a different network channel. A broad range of devices can be used for this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. For more information about Duo identity validation services, refer to Duo MFA two-factor authentication services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of in-depth management reporting utilities designed to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Adelaide Company Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.
Progent's Call Center consulting services can aid you in building an efficient new Call Center or enhancing your existing organization, selecting or modifying Help Desk Call Center application software to meet the special needs of your business, or adding temporary online personnel to work with your internal Call Center resources during unusually busy scenarios such as software migrations, mass upgrades, or rolling out brand new applications.
Progent's Help Desk staff of experienced network experts provides your workers in Adelaide South Australia quick contact with a dependable network service resource with substantial experience providing telephone-based help and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a key driver of business efficiency, and Progent's aim is to fix and not merely report IT issues.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff can supply phone-based and in-depth engineering support and training in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To learn more information on Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver organizations in Adelaide South Australia remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By detecting possible issues before they grow into downtime, system monitoring can avoid stressful and expensive network breakdowns. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments based on a mix of operating systems.
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new businesses in Adelaide South Australia, Progent's online network support engineers can provide effective and economical IT help whenever your company needs it. Over 20 years of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.
Even if your Adelaide office works with a local independent consultant or employs an in-house IT staff that can handle day-to-day computer problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to address sudden network emergencies or especially complex integration projects.
Features of Progent's Remote Computer Support for Adelaide South Australia
Progent's phone support, Internet-based repair, system security expertise, and network management services offer businesses in Adelaide South Australia unparalleled leverage for your IT budget. Whether you require occasional phone help and remote network repair or full-time Help Desk support and network administration, Progent's professionals can provide your office world class IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Fast Phone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Adelaide South Australia and is also ideal for networks in more remote areas that lack consultants with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has access to a broad range of Microsoft support utilities, service information, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides remote support on a per-minute billing plan, so you are charged only for the services you receive. Progent asks for no minimum fee for phone help and requires no periodic retainer for support services provided during regular business hours. This protects you from paying big invoices for routine fixes.
- Access to Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers the services of on-staff specialists with skill in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's core support offerings include system integration, MS Exchange Server consulting, corporate security design, and Help Desk sharing services. Progent's Experts Team offers world-class consulting support in critical business applications. Support available from the Application Experts Group covers:
Dynamics GP/Great Plains Consulting and Customization
Microsoft Project Support
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and SQL Server 2014 Software Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Database Administration and Software Design
Apple Macintosh Support
Amazon Marketplace Web Service Application Development
By providing a full service one-stop source for IT generalists and specialists, Progent can deliver timely, cost-effective, and comprehensive IT solutions that meet the special requirements of your company.
- State of the Art Online Access Software
Secure remote connectivity allows Progent's support experts to observe exactly what your users see. This makes it possible to find quick fixes to issues that might otherwise require an expensive personal service call. State-of-the-art remote connectivity tools and experienced engineers together allow Progent to resolve most network issues quickly and economically. Progent is a pioneer in online troubleshooting and remote network monitoring.
- Compatibility with Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- Round-the-Clock Support for Maximum Network Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on MS Operations Manager, this offering can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended especially for budget-constrained organizations whose clients require immediate recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, fine tuned remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Start Receiving Online Technical Support from Progent?
- In-depth Expertise in Microsoft's Complete Range of Servers
Progent offers in-depth expertise for Microsoft's powerful server products with services such as Microsoft Windows Server 2022 solution design and integration expertise, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support, Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 moves, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing policy is to charge for online service and on-site visits per minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services delivered during regular working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you will not be forced to allow minor problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or local service organizations who offer minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by each staff member to each customer. The practice of documenting and organizing support activity results in more effective service and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to provide round-the-clock system monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.