Fast and Affordable Remote Support for Adelaide South Australia Networks
For companies in Adelaide South Australia, Progent provides remote help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the services of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.
Progent's online technical support experts offer exceptional value because they possess the practical experience and have access to the advanced tools required to solve most network problems quickly. This reduces direct expenses since service calls use up fewer chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally in indirect expenses by reducing or avoiding system outages and associated losses resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's advanced remote consulting experience is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's billing model for remote support is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you actually get. Unlike typical remote service firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing avoid scenarios where quick solutions somehow end up as major tabs. Progent's skill at disposing of technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-tested methodologies that promote the maximum degree of efficiency for online engineering help and troubleshooting for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to link to your environment remotely without compromising corporate security.
Progent's powerful customer support reporting system stores extensive histories of the support that Progent's clients have been provided. Progent's staff engineers have access to the history of support provided to each client by any engineer. This history of anomalies and resolutions is organized as a conveniently searchable internal knowledge base that permits Progent's remote technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft open up other extensive technical support databases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting experts can arrive at the most efficient resolutions promptly.
Online support services available from Progent to companies in Adelaide South Australia include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service engineers can deliver network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help your company with a wide range of platform support services such as Microsoft Windows Server 2022 planning and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams planning and integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to assist you business to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as offering Windows 11 planning and migration consulting and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking professionals, and indicates an individual's technical knowledge at the expert level. CCIEs know how to resolve the most challenging problems occurring in network infrastructure design, deployment, administration, protection, and troubleshooting. CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and developing alternate approaches or identifying software updates. Cisco CCIEs are an exceptional value since their depth of experience permits them to resolve problems quickly. In typical instances, less qualified service providers can struggle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network by means of the latest remote support tools in order to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular selection of networking devices. Cisco networking expertise offered by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers setup and debugging, Cisco Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones solutions and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet APs planning and integration expertise, Cisco wireless controllers integration consulting, Cisco VPN and Security Consulting services, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help organizations to complete the time-critical first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware expert can help businesses to locate and quarantine breached devices and protect clean resources from being penetrated. If your Adelaide network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Cleanup Help
Progent's ransomware recovery consultants can help your Adelaide organization to reconstruct an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. Progent's group of cybersecurity experts have the broad range of knowledge necessary to reconstruct all vital facets of a targeted network quickly and with minimal loss of data. To learn more, visit Progent's ransomware cleanup and business restoration services.
CISSP and ISSAP Certified System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of system protection services to improve the defenses of your Microsoft Windows, macOS and OS X, or Linux environment against internal or external threats or assist your business to clean up rapidly after a damaging breach. Security services available from Progent include: in depth data security and compliance evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious attacks; setting up firewalls; establishing secure architectures for off-site and mobile connectivity; guarding your email system against spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Progent can provide expert remote consulting support to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize on-premises resources along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over 20 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate audit reports to verify full service recovery, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite used for administering private and public cloud and hybrid cloud solutions that deliver high uptime, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based support services to address a wide spectrum of computer technologies such as network architecture, email systems, system and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified administration in networks that include Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older applications to Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems enables fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency remote assistance resolving anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight suite of network management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable transparent backup and rapid recovery of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user error, malicious insiders, or software bugs. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services permit your IT team to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and enter your password you are requested to verify who you are via a unit that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this second means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. To find out more about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time reporting tools designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's special remote engineering services include:
How Your Adelaide Business Can Contact Progent's Remote Technical Support Experts
Call Center Expertise
Progent's Call Center support alternatives for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk team of seasoned network experts offers your clients in Adelaide South Australia instant access to a reliable network service group with extensive experience providing phone consulting and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk perception as a key driver of business efficiency, and Progent's goal is to fix instead of just report technical issues.
- Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Team provides phone-based and in-depth engineering support and education in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and education for Microsoft business applications such as CRM, Project, Office Word, and Microsoft 365 Excel. To find out more information on Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Team.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center2, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Adelaide South Australia online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager for your environment so your computer support is proactive and automated. By detecting possible trouble spots before they result in crashes, proactive monitoring can ward off stressful and expensive information system failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that incorporate multiple platforms.
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Adelaide South Australia, Progent's online computer support specialists can deliver effective and affordable IT help the instant your organization needs it. More than two decades of delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair network problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.
Even if your Adelaide office has a local independent support technician or employs an in-house IT staff that can handle common network problems, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to handle unexpected network crises or particularly challenging integration problems.
Details of Progent's Remote Network Support for Adelaide South Australia
Progent's phone help, remote troubleshooting, network security expertise, and system administration services offer offices in Adelaide South Australia the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Adelaide South Australia and is also ideal for networks in geographic areas that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and on-going training.
- By the Minute Billing to Reduce Costs
Progent provides remote support on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum fee for phone support and requires no monthly subscription fee for services provided during normal working hours. This protects you from paying big bills for quick fixes.
- Availability of Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers the services of on-staff specialists who have skill in planning, deploying, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support offerings consist of system integration, Microsoft Exchange consulting, network security design, and Help Desk Co-management services. Progent's Application Experts Team can provide in-depth consulting support for critical business applications. Support offered by the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Expertise
Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL DBA Services and Software Design
Amazon MWS Software Integration
By providing a full service one-stop source for network generalists and specialists, Progent can tailor fast, cost-effective, and thorough IT solutions that meet the special needs of your company.
- State of the Art Online Access Tools
Protected online connectivity permits Progent's service professionals to see exactly what your users see. This makes it possible to find quick solutions to issues that might otherwise demand an expensive personal visit. Cutting-edge online access tools and experienced technicians together enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in online troubleshooting and remote network monitoring.
- Compatibility with Leading VPN Products
Progent can provide secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Support for High System Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this service can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-constrained businesses whose clients need instant access to a Help Desk Call Center with effective telephone support and complete escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, fine tuned support software, and familiarity with corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Remote Technical Support from Progent?
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, at the forefront of network service, executing a wide variety of IT tasks for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This means that you get not just expert IT skills, but also a support engineer with proven approaches for applying technical knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person help by the minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be forced to allow simple problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent has few competitors. Businesses who utilize trusted independent consultants or who employ internal support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.