Fast Online Technical Support for Adelaide South Australia Computer Networks
Fast Online Consulting for Adelaide SystemsFor organizations in Adelaide South Australia, Progent provides online support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the assistance of CISSP-qualified security consultants to help with advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer excellent leverage because they have the real-world experience and are equipped with the advanced tools needed to solve most network issues rapidly. This lowers immediate expenses because service calls use up minimal chargeable minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company benefits additionally with incidental costs by reducing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's advanced remote technical support experience is especially helpful in environments that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's billing model for online support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many online service organizations, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate situations where fast fixes manage to end up as large tabs. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined a collection of customized tools and proven processes which permit the highest level of efficiency for online help and repair for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's online support team to communicate with your environment without breaching system security.

Progent's proven service database application keeps extensive documentation of the service that Progent's customers have received. Progent's authorized service personnel have access to the specifics of all help provided to every customer by every consultant. This database of problems and solutions is stored as a readily exploitable proprietary knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft open up other vast technical knowledge bases and allow priority access to manufacturers' internal engineering staff so Progent's online service specialists can find optimal resolutions in the least time.

Remote technical services offered by Progent to clients in Adelaide South Australia include:

ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's leading corporations. The ProSight series of network management outsourcing services covers all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable non-disruptive backup and fast restoration of critical files, apps, system images, and virtual machines. ProSight DPS lets you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned employees, or application bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. Besides optimizing the security and functionality of your IT environment, Progent's patch management services permit your IT staff to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured online account and give your password you are requested to confirm your identity on a unit that only you possess and that uses a different network channel. A broad range of devices can be used for this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. For more information about Duo identity validation services, refer to Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting utilities designed to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also include one year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's ability to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Progent's charges for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Call Center consulting services can aid you in building an efficient new Call Center or enhancing your existing organization, selecting or modifying Help Desk Call Center application software to meet the special needs of your business, or adding temporary online personnel to work with your internal Call Center resources during unusually busy scenarios such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of experienced network experts provides your workers in Adelaide South Australia quick contact with a dependable network service resource with substantial experience providing telephone-based help and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center perception as a key driver of business efficiency, and Progent's aim is to fix and not merely report IT issues.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting staff can supply phone-based and in-depth engineering support and training in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To learn more information on Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center2, extend or optimize an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Adelaide South Australia remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can configure Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By detecting possible issues before they grow into downtime, system monitoring can avoid stressful and expensive network breakdowns. Progent can also use system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments based on a mix of operating systems.
How Your Adelaide Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Adelaide South Australia, Progent's online network support engineers can provide effective and economical IT help whenever your company needs it. Over 20 years of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix network problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.

Even if your Adelaide office works with a local independent consultant or employs an in-house IT staff that can handle day-to-day computer problems, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to address sudden network emergencies or especially complex integration projects.

Features of Progent's Remote Computer Support for Adelaide South Australia
Progent's phone support, Internet-based repair, system security expertise, and network management services offer businesses in Adelaide South Australia unparalleled leverage for your IT budget. Whether you require occasional phone help and remote network repair or full-time Help Desk support and network administration, Progent's professionals can provide your office world class IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, fine tuned remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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  • Emergency Professionals BlackBerry Software
    24 Hour BlackBerry BPS Consulting

    Progent can provide the expertise of RIM BlackBerry-premier engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry technology affordably and successfully, doing away with the requirement for an in-house BlackBerry specialist and minimizing the expense and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry specialists offer extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE engineers, and CISSP and GIAC-certified security engineers. This wide range of knowledge, combined with Progent's efficient remote support model, provides small and mid-size businesses an efficient option for incorporating BlackBerry devices and software seamlessly into their information system.

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    SQL Server 2005 delivers powerful, standardized tools to computer experts as well as to information workers, reducing the difficulty of creating, integrating, managing, and accessing company information and analytical applications in environments ranging from handheld devices to corporate data systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consultant with hands-on expertise and broad knowledge in designing and building data-driven, comprehensive business technology solutions. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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    Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to streamline their operations by automating crucial sales activities including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can broaden their market, reduce their cost of sales, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and expedite your ROI.

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    Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows endpoints.

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  • Remote Access Outsourcing
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    Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size business integrate and support Cisco's security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are simple to administer and offer the flexibility to expand with your growing business requirements. Progent's Cisco-Certified network consultants support Cisco's comprehensive line of hardware and software aimed at eliminating data pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your information system. Progent can show you how to deploy Cisco technology to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control framework for user certification, permissions, and tracking from a graphical Web interface.

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  • Remote Support ProSight Remote Network Infrastructure Troubleshooting
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    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their connectivity hardware like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex network management activities, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require important software patches, or isolating performance issues.

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  • Remote Cybersecurity Companies Critical Security Protection Bulletins
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    This page contains current updates on security threats, patches, and best practices. Call or email Progent if you need assistance defending your system against the latest IT security threats.

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    Progent's ProSight Virtual hosting services offer small and midsize companies a variety of benefits such as reduced capital expenditures, reductions in operational expense, improved management focus, enterprise-class protection, enhanced fault tolerance, and regulatory compliance.

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    Progent can show you how to design, deploy, manage, and troubleshoot a viable Wi-Fi network architecture, select appropriate technology, and integrate access points, bridges, antennas, wireless controllers, and other wireless products. Progent can also help you create a thorough wireless network security plan that is well aligned with the security strategy for your overall corporate network.

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    Progent's IT outsourcing packages offer affordable computer consulting for small businesses. Whether it involves designing network architecture, creating an internal Help Desk or using an outside one, deploying a new e-mail platform, monitoring your system, or creating an on-line eCommerce solution, outsourcing your IT technical services can contain costs and minimize uncertainties, permitting network support budgets to grow in a more moderate and controlled manner than is feasible by building up a large, knowledgeable internal IT organization. Progent's Outsourcing White Paper and datasheets show how Progent can help you create a protected and robust system architecture for your vital business software based on Windows including Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.

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    Progent offers the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee defines the basic competencies and global standards of performance that information security professionals are expected to learn. CISM provides business management the confidence that consultants who have qualified for their CISM certification possess the background and knowledge to provide efficient security administration and consulting consulting.

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    Progent's Cisco CCIE-certified networking consultants offer advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    Progent's expert support team can show you how to define and deploy an efficient in-place Exchange Server 2003 migration strategy that minimizes network disruption, simplifies long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multiple server or multi-site upgrades, Progent has the experience to finish your project rapidly and economically. Progent's Exchange 2003 help, repair, and consulting offerings include expertise with the configuration of third-party enhancements of Exchange Server 2003 that are in keeping with your business needs.

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    Progent offers remote and on premises expertise to assist your organization with any phase of business intelligence reporting from troubleshooting or enhancing applications to planning and implementing an advanced business intelligence solution. Progent's BI consultants can assist you to maintain your existing reporting environment, help you to migrate reports from an outdated reporting product to a current solution, and deliver custom online training to meet your specific requirements. Progent's management reporting consultants can provide expertise in all popular business intelligence reporting platforms such as the SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, and Report Builder.

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    Small-Medium Business Small Business Specialist

    Progent offers IT support for mid-size companies with 100 to 250 network clients. The mid-size company or work group has typically been an underserved part of the market for network support services. The overhead and support access practices of major outside support firms make them too costly for the ordinary mid-size business or small medium business (SMB), which commonly relies on a modest IT budget with which to maintain an IT system whose advanced technology and sophistication are often comparable to the information systems of far larger enterprises. Progent's service delivery model, which takes full advantage of remote service, virtual office infrastructure and proactive network monitoring, significantly lowers the IT maintenance costs of an SMB while providing the small company with big-company support from certified, IT experts knowledgeable in a broad array of small business network solutions. If your medium size organization or small business is looking for levels of network support needed for a mid-size organization without budgeting big-company costs, you need Progent.

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  • Wireless Email Support Outsourcing Services
    Exchange System Recovery

    Progent's Microsoft-certified consultants have two decades of experience providing electronic messaging and unified email/telephony solutions for companies. Progent provides economical Exchange Server support services to strengthen email security and virus defense, provide fault tolerant email, and implement remote and wireless email connectivity. Progent's Microsoft Exchange help and support offerings can assist you in designing and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT system or outdated Microsoft Exchange software such as Exchange 5.5 to Exchange Server 2010.

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    Engineer Microsoft SUS

    Microsoft WSUS allows network administrators to install and monitor the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft WSUS, IT personnel can fully and effortlessly manage the distribution of updates that are released via Microsoft Update to servers and workstations in a company. Progent can help you with complex details of the initial configuration of Microsoft SUS such as planning the Microsoft WSUS deployment, configuring user's workstations, establishing the Group Policy parameters, and ensuring your Microsoft SUS Group Policy Object is linked to an Active Directory container that makes sense for your network environment.

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  • Juniper SRX Series Router Security Audits
    Juniper SRX650 Router Firewall Configure

    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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    MobileMe Help and Support

    Progent's experts can provide Mac users a variety of services such as desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows environments, Entourage and email help, network protection services, and one-on-one training. Progent can help clients to upgrade to macOS from Mac OS X or other earlier editions of Apple OS X and Progent can offer expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone integration and iPad management, or moving to iCloud services. For business environments based exclusively on Mac OS X or for systems with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the complexity of designing, configuring and supporting a network environment that is available, secure, efficient and aligned with your organization's objectives.

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  • Online Troubleshooting System Center 2016 Virtual Machine Manager
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    Microsoft System Center 2016 provides major enhancements for managing hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; unified management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting staff can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

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    Top HP Lights-Out 100c Remote Management Card Professional

    Remote management cards give network administrators complete control over a server without the need for an on-site visit. Using remote server management cards, all console screen information plus keyboard and mouse operations are transferred to a remote session to a support expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can assist you to plan, deploy, and manage a high-availability company network that includes remote management cards and Progent can use these remote management cards to provide low-cost remote technical assistance. Progent is familiar with a number of remote server management cards such as Aten remote management cards, American Megatrends remote server management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote server management cards.

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  • CCIE Certified Network Consultants DNA Center Management
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    Progent's Cisco-Certified network engineers can help you to use Cisco's network management utilities alongside a variety of specialized third-party applications to build a comprehensive network management strategy in order to keep your network operating reliably, fully utilize expensive resources, guard your data, revive rapidly from device failure or deliberate attacks, and enable you to expand or repurpose network resources intelligently and economically as your company grows.

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