Fast Remote Troubleshooting for Adelaide South Australia Computer Systems
Fast Phone Consulting for Adelaide SystemsFor businesses located in Adelaide South Australia, Progent provides remote technical support for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve complex networking problems, as well as the assistance of CISSP-qualified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent value due to the fact that they have the practical experience and have access to the sophisticated technology necessary to resolve most network issues rapidly. This lowers immediate costs because service calls require minimal billable consulting minutes. Online support also avoids the expense of dispatching a consultant to your location. Your organization saves additionally in indirect expenses by reducing or avoiding system outages and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online technical support experience is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be an option.

Progent's pricing model for online help is designed to stretch your network support investment. Progent charges by the minute for phone assistance, so you are invoiced exclusively for the support that you receive. Unlike many remote support companies, Progent requires no initialization fee or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from situations where quick repairs somehow turn into big tabs. Progent's penchant for dealing with problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies that allow the maximum level of efficiency for remote consulting and repair for information networks of any size. Progent's Technical Response Center can connect to your company's system remotely without breaching network security.

Progent's sophisticated customer support database system maintains comprehensive records describing all service that Progent's clients have been provided. Progent's authorized consultants have access to the records of support delivered to each Progent client by every Progent engineer. This history of issues and responses is structured as a conveniently retrievable internal knowledge base that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and working associations with key vendors including Cisco and Microsoft make available other extensive technical support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to determine the best solutions in the least time.

Remote support services available from Progent to clients in Adelaide South Australia include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the world's top corporations. The ProSight portfolio of IT management outsourcing services addresses all key facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services, a portfolio of offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and rapid restoration of vital files, apps, system images, plus virtual machines. ProSight DPS helps you avoid data loss resulting from hardware failures, natural calamities, fire, malware like ransomware, human mistakes, malicious insiders, or application bugs. Managed services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT network. Besides optimizing the protection and reliability of your IT environment, Progent's patch management services free up time for your IT team to focus on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other personal devices. With 2FA, when you log into a protected online account and enter your password you are requested to verify your identity on a unit that only you possess and that uses a different network channel. A wide selection of out-of-band devices can be used for this added means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may register several verification devices. To find out more about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of real-time and in-depth reporting tools designed to work with the industry's top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security vendors to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so all looming problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup environment that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special IT programs. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, shared Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution based on the leading PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced information technology experts provides your workers in Adelaide South Australia fast contact with a dependable network service group with years of background offering phone help and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a key contributor to company efficiency, and Progent's aim is to fix rather than simply annotate network problems.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Group can supply remote advanced engineering expertise and education in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for popular Microsoft applications including CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn more information concerning Progent's expertise, programming, and training services, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center2, expand or tune your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Adelaide South Australia remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting. Progent can adapt SCOM for your environment so that your computer maintenance is proactive rather than reactive. By exposing looming problems before they expand into network outages, proactive monitoring can head off stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate a combination of platforms.
How Your Adelaide Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote help with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Adelaide South Australia, Progent's online computer support specialists are ready to deliver expert and economical system help the moment your business requires it. More than 20 years of providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair network problems quickly while eliminating the expense and lost time associated with in-person support visits.

Even if your Adelaide office has a regular freelance consultant or employs an in-house IT staff that know how to deal with the majority of computer problems, Progent's Microsoft certified engineers can still offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to resolve unexpected network emergencies or particularly challenging integration problems.

Advantages of Progent's IT Support for Companies in Adelaide South Australia
Progent's remote support services allow your Adelaide business to experience the advantages of immediate, expert network support without the expense of managing a full-time IT organization. Your information system will derive greater business value by becoming increasingly reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site support resources
    For most offices in Adelaide South Australia, nearby network service resources, whether consisting of freelance consultants or a full-time IT staff, can take care of the majority of technical problems. On the other hand, major troubles might strike when local support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your local support personnel. In these cases, Progent's online service specialists provide a convenient, fast, and affordable solution to augment your local resources and to convey useful information to improve your capability to resolve downstream issues locally.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller offices often rely on individual freelance service providers. While freelance service people have less internal costs than larger consulting companies and can afford to charge marginally less, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the lack of reserve personnel may force your business to go without assistance during an emergency. As your network grows, system unavailability and trouble with critical applications are more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your IT system stays up and running.

  • Build a Solid Foundation for Smooth Expansion
    Businesses typically begin with an information system implemented on a modest budget. Lacking a proper infrastructure, band-aid fixes often get thrown on top of a weak foundation. As a network grows, stability and expandability issues can hinder the productivity of the organization. These badly built environments need proper analysis, smart strategic planning, and broad-based IT expertise to evolve to a system infrastructure able to provide the stable foundation to meet critical business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller organizations need advice and technical education to navigate through an increasingly complex maze of product alternatives capable of promoting business success and improving efficiency. These companies do not need a computer engineer who is motivated to resell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts by offering only services rather than products. This enables Progent to align technical expertise with the real interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT expertise, refined support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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    Progent's seasoned group of network consultants and subject matter experts have years of background providing remote and on-premises support for businesses of all sizes who want to integrate Android phones into their information systems so that users can communicate and collaborate from anywhere. Progent has the breadth of skills to solve technical problems that span numerous vendors and that represent a combination of legacy and up-to-date technology. Progent provides budget-friendly remote technical support to assist you with any aspect of planning, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to assist you to resolve especially challenging IT problems, or Progent can provide outsourced or co-sourced project management support to help you finish major IT projects on schedule and within budget. Progent can help with local, cloud-centric, or hybrid network environments and can provide support for operating systems, apps, management utilities and hardware infrastructure. Progent also offers customized group or individual classes to help you manage and use Android phones and tablets to maximize their business value.

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