Fast and Affordable Online Help for Adelaide South Australia Computer Systems
For organizations in Adelaide South Australia, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the services of CISA and CISSP-accredited security experts to help with high-level security design and troubleshooting issues.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the practical background and are equipped with the advanced tools needed to resolve most information system issues quickly. Efficient support reduces direct costs since service calls require fewer chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company saves additionally in incidental expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote technical support know-how is especially valuable in environments that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you are invoiced only for the support that you actually get. In contrast to typical online service organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from situations where speedy. minor solutions manage to end up as substantial invoices. Progent's penchant for disposing of technical issues efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and field-proven processes which ensure the maximum degree of efficiency for online consulting and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's online support team to interface to your company's system remotely without compromising corporate security.
Progent's sophisticated technical support database application stores extensive documentation describing the support that Progent's clients have been provided. Progent's staff consultants have access to the details of services provided to each client by every consultant. This history of issues and responses is structured as an easily exploitable proprietary knowledge base that allows Progent's online technical engineers to share their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's advanced certifications and close relationships with key vendors including Cisco and Microsoft open up other vast technical knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's online service specialists can find the most efficient solutions quickly.
Remote technical support services offered by Progent to clients in Adelaide South Australia include:
Authorized MS Windows Support
Progent's Microsoft-expert remote support experts can deliver network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist you with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 migration, Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable PC desktop support services to help your business to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration help as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune integration help to streamline the administration of your desktops along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and indicates an individual's technical skills at the expert level. Cisco-qualified CCIEs can handle the most stubborn challenges associated with network design, deployment, management, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration utilities and developing workarounds or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience enables them to resolve problems rapidly. In typical instances, less experienced consultants can struggle for hours or even days with the same problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE certified consultants can connect to your environment using advanced remote troubleshooting technology in order to provide efficient, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure devices by delivering services that include:
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions to enhance the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux network against attacks or assist your company to clean up rapidly after a damaging penetration. Security solutions offered by Progent include: in depth network security assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm assaults; integrating firewalls; building safe techniques for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Progent offers advanced remote consulting support to help companies of all sizes connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than two decades of experience providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable workflow for recovering services rapidly following a breakdown. SRM supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, configure, test and maintain a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be set up or migrated instantly and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to cover a wide array of information technologies including network infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and simplified administration in environments that incorporate Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux-based solutions. Progent's group-based approach to resolving network problems promotes quick escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support expense.
Progent's UNIX/Linux support engineers can provide urgent phone-based help troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Mac OS X
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight suite of outsourced network management services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical data, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPAA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's background in these important areas of information technology enables customers to execute major projects economically and on schedule. Progent's special online consulting solutions include:
How Your Adelaide Business Can Contact Progent's Online Technical Support Experts
Help Desk Support
Progent's Call Center service offerings for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues.
Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk Call Center or enhancing your existing one, selecting or modifying Help Desk application software to handle the special demands of your corporation, or adding temporary phone support personnel to reinforce your in-house Help Desk resources to deal with demanding scenarios such as software transitions, major updates, or installing brand new business software.
Progent's Help Desk staff of experienced information technology consultants offers your workers in Adelaide South Australia quick assistance from an effective support resource with substantial background providing phone help and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a crucial driver of company success, and Progent's target is to resolve instead of simply track technical problems.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group offers online and in-depth consulting expertise and training in key application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Office 365 Excel. To learn more on Progent's expertise, programming, and training services, visit Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Adelaide South Australia online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so that your computer maintenance is proactive rather than reactive. By spotting potential problems before they grow into downtime, automated monitoring can ward off stressful and costly network crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks powered by a combination of operating systems.
To get in touch with Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Adelaide South Australia, Progent's phone-based network support specialists can deliver expert and economical system support the moment your organization needs it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access technology to repair network problems quickly while eliminating the cost and lost time associated with in-person service calls.
Even if your Adelaide company deals with a local freelance consultant or maintains a full time IT staff that can handle ordinary computer issues, Progentís Microsoft certified consultants can still offer an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to deal with unexpected network emergencies or particularly tough integration problems.
Benefits of Progent's Network Help for Offices in Adelaide South Australia
Progent's online network troubleshooting services allow your Adelaide company to realize the advantages of on-call, expert IT support without the expense of managing an in-house IT staff. Your information system will acquire added strategic value by being more reliable, efficient, and protected. Advantages to your business include:
- Convenient remote extension of your local support resources
For most offices in Adelaide South Australia, nearby computer service resources, whether consisting of outside consultants or an internal IT staff, can take care of typical technical issues. However, serious problems might occur when local resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service technicians. In these cases, Progent's online support professionals give you a convenient, quick, and budget-friendly way to supplement your regular resources and to convey useful knowledge to increase your capability to deal with downstream issues in-house.
- Less Reliance on Freelance Consultants
For IT support, smaller organizations often rely on individual freelance service providers. Although independent service people have smaller internal costs than larger support firms and can often charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the absence of reserve help may require your business to go without assistance during an IT crisis. As your company expands, network unavailability and problems with critical software become more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of backup service experts to make sure your IT system stays up and running.
- Create a Scalable Basis for Smooth Expansion
Companies typically start with an information architecture created on a modest budget. Lacking a scalable infrastructure, slap-dash fixes can get piled on top of a shaky foundation. When a company grows, stability and scalability problems can impede the productivity of the business. Such poorly built systems require careful analysis, smart long-term planning, and broad-based technical knowledge to evolve to a network infrastructure able to deliver the stable foundation to meet current business demands and facilitate future expansion.
- Work with Problem Solvers Rather Than Technology Vendors
Smaller organizations need advice and technical training to negotiate an ever more complex maze of technology alternatives available for accelerating business growth and improving productivity. Businesses hardly need a computer consultant who is motivated to resell a specific vendor's products. IT support and product sales can lead to a scenario where the proposed
solution is designed around a profitable technology instead of the true requirements of a business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align technical consulting with the best needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of technical expertise, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.
Progent adds value by offering:
How Does Our Company Start Getting Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Entire Family of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Windows Server 2008 R2 support, Microsoft Windows Server 2003 maintenance, MS Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises visits per minute. As a result, you pay exclusively for received services. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for support services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent has little competition. Businesses who work with trusted independent service providers or who maintain internal IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer 24x7 network monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.