Fast and Affordable Online Technical Support for Adelaide South Australia Computer Systems
Urgent Phone Technical Support for Adelaide NetworksFor companies located in Adelaide South Australia, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security design and troubleshooting issues.

Progent's remote support engineers offer excellent value due to the fact that they have the practical experience and are equipped with the advanced tools necessary to solve most network problems rapidly. This reduces direct costs since solutions use up minimal chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally with indirect costs by reducing or avoiding system downtime and associated costs stemming from business disruption, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support expertise is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to typical remote support companies, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing save you from situations where speedy. minor repairs manage to turn into large tabs. Progent's penchant for solving problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized tools and field-tested methodologies that ensure the maximum degree of efficiency for online consulting and repair for IT systems of all sizes. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the staff of Progent's Technical Response Center to link to your computer system remotely without compromising network security.

Progent's powerful technical support database application stores detailed histories describing all support that Progent's clients have received. Progent's authorized engineers have access to the specifics of all help delivered to each customer by any consultant. This archive of issues and fixes is organized as an easily searchable proprietary database that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of certifications and working relationships with major industry leaders such as Cisco and Microsoft open up additional extensive technical databases and permit priority access to vendors' internal engineering staff with the result that Progent's remote service experts are able to determine the best resolutions promptly.

Remote services provided by Progent to companies in Adelaide South Australia include:

ProSight Subscription-based Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight line of outsourced network management services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup technology vendors to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and enable non-disruptive backup and fast restoration of important files/folders, apps, images, plus virtual machines. ProSight DPS helps you avoid data loss caused by equipment failures, natural disasters, fire, malware like ransomware, human error, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information network. In addition to maximizing the protection and functionality of your IT environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business projects and tasks that derive maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. Using Duo 2FA, when you log into a secured application and enter your password you are requested to verify who you are on a device that only you possess and that is accessed using a different network channel. A broad range of devices can be utilized as this added means of ID validation including a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate several validation devices. To find out more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security vendors to provide web-based management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so all looming problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you�re making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progents Help Desk Co-management services make it possible for your business to split the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progents Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk staff of experienced network consultants offers your clients in Adelaide South Australia immediate access to an effective technical support group with years of background providing phone support and remote troubleshooting for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk perception as a significant driver of business performance, and Progent's policy is to fix and not simply annotate network issues.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply online professional consulting support and training in special application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for Microsoft applications including CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To learn more on Progent's consulting, custom programming, and training services, see Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consulting experts offer advanced online and onsite support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center2, extend or tune your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Adelaide South Australia remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can configure SCOM to accommodate your environment so that your network support is proactive and automated. By anticipating possible problems before they cause network outages, system monitoring can ward off disruptive and expensive information system failures. Progent can also provide help with system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or environments that support a variety of OS platforms.
How Your Adelaide Business Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Adelaide South Australia, Progent's phone-based computer support engineers are ready to provide professional and economical IT help the moment your company has to have it. Long experience delivering online repair services has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access tools to fix network problems rapidly while avoiding the expense and lost time associated with on-site support visits.

Even if your Adelaide office works with a local independent support technician or maintains a full time IT staff that know how to deal with the majority of computer problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either lack the availability or the expertise to resolve sudden network emergencies or particularly complex integration projects.

Details of Progent's Online Computer Services for Adelaide South Australia
Progent's online support, remote repair, network security expertise, and network administration services give businesses in Adelaide South Australia the greatest leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk call center support and system management, Progent's professionals can provide your company world class network support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT experience, refined support software, and understanding of corporate IT enable companies to escape the limitations associated with excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progents team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the forefront of network support, performing a wide variety of IT projects for a large mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This ensures that you get not only world-class technical help, but also a consultant with field-tested approaches for using computer knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and in-person help per minute. Consequently, you pay only for received services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization fee and requires no monthly commitment for support services provided during normal business hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you won't be tempted to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent has little competition. Companies who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more robust, secure, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your IT network from painful and costly availability disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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