Fast and Affordable Remote Support for Adelaide South Australia Computer Systems
Immediate Phone Help for Adelaide SystemsFor organizations in Adelaide South Australia, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers offer excellent value because they have the practical experience and have access to the sophisticated technology required to solve most information system problems quickly. Efficient support reduces immediate expenses because service calls require minimal billable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your company benefits additionally in incidental costs by reducing or avoiding system downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online consulting experience is especially helpful for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be useful.

Progent's billing model for remote support is structured to leverage your network support dollar. Progent bills per minute for phone consulting, so you are billed just for the support that you receive. In contrast to typical remote support companies, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing prevent scenarios where fast solutions somehow turn into big invoices. Progent's penchant for solving technical issues quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested processes which permit the maximum level of effectiveness for online technical support and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to access your system remotely without violating system security.

Progent's powerful service reporting application keeps comprehensive histories of all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the specifics of support delivered to each customer by any Progent engineer. This history of trouble tickets and responses is stored as a conveniently exploitable internal database that enables Progent's online support engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and allow quick response from vendors' in-house product engineers so Progent's remote consulting experts can find optimal solutions in the least time.

Remote technical services available from Progent to clients in Adelaide South Australia include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price managed services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight line of network management outsourcing services covers all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire threat progression including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable transparent backup and rapid recovery of important files, apps, images, plus VMs. ProSight DPS helps you protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides optimizing the protection and reliability of your computer network, Progent's software/firmware update management services free up time for your IT team to concentrate on line-of-business projects and activities that derive the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected online account and enter your password you are asked to verify your identity on a device that only you have and that uses a separate network channel. A wide selection of devices can be utilized for this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. For details about Duo two-factor identity authentication services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting utilities designed to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so that all looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current cybersecurity posture and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup/recovery environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows customers to complete major initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk staff of seasoned information technology experts offers your clients in Adelaide South Australia immediate contact with a dependable network service group with substantial experience delivering phone help and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a significant contributor to company productivity, and Progent's goal is to solve and not just document IT issues.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers online advanced consulting support and training in specific business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications including CRM, MS Project, Microsoft 365 Word, and Office Excel. To read additional information concerning Progent's expertise, programming, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center2, extend or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Adelaide South Australia online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager for your environment so your network maintenance is proactive rather than reactive. By detecting emerging problems before they expand into full-scale emergencies, automated monitoring can minimize disruptive and expensive information system breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks based on a combination of operating systems.
How Your Adelaide Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Adelaide South Australia, Progent's online computer support engineers are ready to deliver expert and economical IT help the instant your organization requires it. Over two decades of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to fix IT problems quickly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your Adelaide business works with a local independent consultant or employs a full time IT staff that can deal with day-to-day network problems, Progent's Microsoft certified consultants can still offer an easy and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the knowledge to handle unexpected system emergencies or particularly complex integration problems.

Details of Progent's Online Computer Services for Adelaide South Australia
Progent's online help, remote troubleshooting, network security consulting, and network administration services give businesses in Adelaide South Australia the greatest leverage for your IT budget. Whether you need one-time phone support and remote troubleshooting or full-time Help Desk call center services and network administration, Progent's experts can deliver your company enterprise-level network support while allowing you to eliminate the cost and hassle of maintaining a large in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT knowledge, fine tuned support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry background, at the front lines of network support, performing a broad variety of technical projects for a large array of customers. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This ensures that you get not just world-class technical skills, but also a consultant with field-tested methods for applying computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help by the minute. As a result, you owe exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for services delivered during regular business hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted freelance consultants or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.



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    Progent's Microsoft certified consultants provide a variety of support services for Dynamics GP/Great Plains. Dynamics GP/Great Plains is a Microsoft financial package and corporate management solution based, like all Microsoft financial tools, on the scalable and popular platform of Microsoft Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft financial products in the Dynamics GP family, offers an affordable solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Dynamics GP/Great Plains is simple to install and integrate, and with its modular design you can license only the capability you currently need, with the option to expand users and enlarge functionality when necessary. Progent's Dynamics GP/Great Plains Software support experts can show you how to deploy, configure and administer Microsoft Dynamics GP/Great Plains 2010 and also older editions of Microsoft Dynamics GP/Great Plains.

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    Microsoft Forefront Threat Management Gateway builds on the proven security technologies of Microsoft ISA Server 2006 and offers a easily managed web gateway that delivers a single-server platform for a variety of security features such as an multi-layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, VPN control, plus HTTP and HTTPS inspection. Forefront TMG 2010 provides advanced web security logging and reporting features, permits custom reporting powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be deployed as a virtual server to lower expenses and enhance recoverability. Progent's Microsoft-certified consultants can assist you to plan and execute test and production deployments; interface Forefront Threat Management Gateway with Windows Server 2008, AD, Microsoft SQL Server, Exchange Server 2010, and SharePoint; set up Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and provide continuing consulting and repair services. Progent can also help you to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.

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    Progent's certified cybersecurity experts can oversee security tests of enterprise-wide security to validate your company's cybersecurity profile compliance with important international security standards. Progent can provide ongoing managed services for security monitoring and response, on-demand company-wide security audits, and targeted cybersecurity evaluations for critical areas of cybersecurity like Active Directory or cloud applications. Progent's qualified security experts can also run extensive security assessments to evaluate your company's compliance with important industry security standards including HIPAA, NIST, and ISO 17799.

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    Progent's Windows Server 2016 disaster recovery/business continuity experts can assist your organization to design a DR system built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for enterprise-class storage clusters using commodity equipment, VM Load Balancing for improving the performance and fault-tolerance of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for fast, affordable creation of a failover cluster quorum witness.

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    E-Mail Guard is Progent's affordable anti-spam and virus defense service that offers small companies enterprise-quality protection against spam, viruses, DHA attacks, and other forms of e-mail-based assaults on IT systems. E-Mail Guard is powered by Postini's Perimeter Manager, a full suite of web-based anti-spam and virus defense services that defuse email assaults before they are able to penetrate the corporate firewall. Perimeter Manager also allows administrators track and control their e-mail systems, regardless of server vendor, hardware type, or data center location.

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    Dynamics GP software includes analytics and reporting capabilities that let you track all business processes, sales and expenses, and market patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting support expertise can enable you to design reports that allow you to understand your business more completely, converting uncooked data into useful business information. Progent can enhance your reporting and analytics by providing Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to delivering reporting help, Progent can provide Microsoft .NET support, Microsoft SQL Server expertise, and programming design with VBasic, XML and other development environments in order to offer specialized line-of-business software development and web commerce solutions that work seamlessly with Microsoft Dynamics GP.

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    Windows Hyper-V 2016 utilizes key technologies initially developed for and proven on Azure, one of the world's biggest public clouds. This significantly enhances the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing security, availability, scale, manageability, dependability and recoverability. Progent's Microsoft-certified consultants can assist you to evaluate the benefits of Hyper-V 2016 for your organization, configure test systems to verify the ability of Hyper-V 2016 to support your vital applications, plan a cost-effective network architecture for a cloud-centric or hybrid installation, develop and execute a smooth migration strategy, educate your IT administration and support staff, and deliver as-needed consulting and debugging support to ensure that your Hyper-V 2016 solution gives you the highest possible business benefit.

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    Progent offers cost-effective online and onsite support to assist businesses to migrate any portion of their core network infrastructure to Google Cloud Platform services. This can save management hassle and hardware costs and allow access to Google's cutting edge machine learning tools. Progent can assist your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, system design and review, pilot testing, deployment, administration, performance optimization, licensing management, backup/restore solutions, and security strategies.

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    Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional experience, in the trenches of IT support, executing a broad variety of technical tasks for a large array of customers. Each Progent consultant shares a refined set of individual best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not only world-class technical capability, but also a consultant with field-tested methods for using technical knowledge to fix real-world IT problems quickly.

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    Citrix offers a comprehensive family of platforms that provide advanced manageability, scalability, and responsiveness for server virtualization and for centralized distribution of Windows desktops and applications. For distributing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For creating and administering virtual servers, Citrix offers Citrix XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified engineers can help your company to assess the strategic advantages of Citrix virtualization products and show you how to plan, test, deploy, troubleshoot, and support Citrix solutions.

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    Progent's Microsoft certified consultants offer small and mid-size companies world-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to deliver critical applications quickly and reliably to specified users, lower product costs and adhere to licensing agreements by understanding patterns of usage, enhance Windows protection by increasing your knowledge of weak points and by installing targeted patches, manage your mobile workforce through accepted standards independent of connection or location, and lower operational expenses by efficiently exploiting the administrative functions incorporated into Windows. Progent's SMS consulting professionals can show you how to use SMS economically for automated software and application deployment, security patch administration, and resource monitoring management including software and appliance inventory.

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    Progent offers two low-cost service packages designed to enable small companies to get an objective network security evaluation from a premier security engineer. With Progent's External Security Inventory Checkup, a security expert administers an extensive examination of your network from outside your firewall to determine possible weaknesses in the security posture you present to the outside world. With Progent's Internal Network Security Inventory Scan, an engineer runs a system scan from an authorized computer within your company firewall to evaluate vulnerabilities to internal assaults. Both security inventory packages are configured and run from a protected external location.

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    Progent's Cisco Meraki wireless AP consultants provide remote and onsite support services to help organizations of any size to plan, install, manage, upgrade or repair Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to configure and support Meraki-based Wi-Fi infrastructure for environments that range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also help you to configure additional Cisco technology such as switches, routers and firewalls to build a cohesive ecosystem that delivers identical access, performance, security compliance, manageability and availability for wired and Wi-Fi users regardless of their location or device.

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    Network monitoring typically involves tracking a system's resource usage in order to uncover data traffic backups or fix hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring tools that run under Linux or UNIX and can be used to monitor mixed-platform networks where Linux and Windows operate together. Progent's system support consultants can help you use both these programs to tune and repair your network. Progent's Linux consulting professionals offer small companies and programmers assistance with administering and servicing UNIX/Linux and Solaris networks that coexist with Windows-based products.

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    For small organizations interested in Progent's IT outsourcing, design expertise, or technical support offerings, call 800-993-9400 or e-mail information@progent.com.

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    Progent's Windows consulting experts can assist organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Remote and onsite evaluation and upgrade support for Windows 10 provided by Progent's consultants include ROI estimates, project management, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud integration, mobile management, telecommuter access, data and identity security, automated provisioning and administration, network design, wired/wireless convergence, disaster recovery planning, custom training for IT support staff and end users, and post-migration Call Center support services.


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