Immediate Online Help for Adelaide South Australia IT Networks
For companies located in Adelaide South Australia, Progent provides remote technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex infrastructure issues, plus the assistance of CISA and CISSP-qualified security experts to handle high-level security design and troubleshooting issues.
Progent's online technical support experts provide exceptional leverage because they have the practical background and have access to the advanced technology needed to solve the majority of network issues rapidly. This reduces immediate costs because solutions use up fewer chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits additionally in indirect costs by minimizing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote consulting experience is particularly important for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for online support is structured to stretch your network support investment. Progent bills by the minute for telephone-based consulting, so you are charged just for the support that you receive. In contrast to many remote support companies, Progent requires no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent scenarios where fast solutions manage to turn into big invoices. Progent's skill at solving technical issues quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized tools and field-proven processes that permit the maximum level of effectiveness for remote consulting and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's remote service group to access your system remotely without violating network security.
Progent's powerful customer support reporting system includes detailed histories describing all service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of support provided to each customer by every engineer. This history of problems and solutions is organized as an easily searchable internal database that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level certifications and close associations with important vendors such as Cisco and Microsoft open up other extensive technical databases and permit fast access to manufacturers' in-house product engineers so Progent's online service specialists can determine the most efficient solutions in the least time.
Online support offered by Progent to companies in Adelaide South Australia include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online support professionals can deliver network problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide range of technology support such as Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams planning and integration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop consulting and support services to assist you business to deploy, integrate, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services include providing Windows 11 system design and upgrade assistance and Windows 10 configuration support, plus Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your PCs and web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for networking consultants, and indicates a person's networking skills at the expert level. Cisco CCIEs can resolve the most complex issues associated with network planning, installation, management, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or locating program updates. CCIEs are an exceptional cost-effectiveness because their broad expertise allows them to resolve problems quickly. In many instances, less qualified service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE support experts can connect to your computer system via state-of-the-art remote troubleshooting tools to provide fast, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading selection of connectivity devices. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch integration and support, Nexus switch consulting, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet APs deployment help, Cisco WiFi controllers support Services, Cisco Security and VPN Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISSP and ISSAP Premier Network Security Professionals
Progent's accredited CISM and CISSP security and compliance consultants offer a variety of security services to bolster the immunity of your Windows, Apple macOS and OS X, or Linux network against attacks or assist your business to recuperate quickly following a damaging breach. Security solutions offered by Progent cover comprehensive information security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; rapid cleanup after virus and worm assaults; configuring firewalls; establishing secure techniques for remote and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert online consulting support to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical resources along with public clouds. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration support services such as Microsoft 365 integration with local installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can generate reports to confirm complete service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, configure, test and manage a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide remote consulting services to cover a broad range of computer technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Windows integration. For server hardware economization and easy administration in networks that combine Linux with Microsoft Windows, Progent offers VMware consulting and Citrix XenServer support. Progent can also assist with migration from older applications to Microsoft Windows or Linux-powered environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex situations. This expedites repair of critical problems, reduces lost productivity, and lowers support expense.
Major Linux platforms for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to utilize the same advanced technology used by some of the world's leading enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical aspects of modern networking including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and allow transparent backup and rapid recovery of vital files, apps, system images, and virtual machines. ProSight DPS helps you protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, human error, malicious insiders, or software bugs. Managed services available in the ProSight Data Protection Services product line include ProSight Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking updates to your dynamic IT system. Besides maximizing the protection and functionality of your IT environment, Progent's patch management services permit your IT staff to focus on line-of-business initiatives and activities that deliver maximum business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, when you sign into a secured online account and give your password you are requested to confirm your identity on a device that only you have and that uses a separate network channel. A wide range of out-of-band devices can be utilized as this second form of ID validation such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several verification devices. For details about Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based management and world-class protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so that any looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance expert. The interview is designed to assess your organization's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows clients to complete major projects within budget and on schedule. Progent's special online engineering services include:
How Your Adelaide Company Can Contact Progent's Online Service Professionals
Call Center Expertise
Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all aspects of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to handle challenging problems.
Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center team of seasoned information technology experts offers your clients in Adelaide South Australia immediate contact with a large network service group with extensive background offering phone consulting and remote troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center perception as a crucial enabler of company productivity, and Progent's aim is to fix instead of simply document network issues.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Experts Team can supply online and in-depth consulting support and education in special business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To learn more information about Progent's expertise, customization, and training offerings, see Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of System Center2, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Adelaide South Australia remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can configure SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By anticipating emerging issues before they result in downtime, system monitoring can ward off stressful and expensive network breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems powered by a combination of operating systems.
To get in touch with Progent about emergency remote support with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Adelaide South Australia, Progent's online computer support engineers are ready to provide effective and economical IT help whenever your company needs it. Over 20 years of providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair network problems quickly while eliminating the cost and lost time that comes with in-person support calls.
Even if your Adelaide company relies on a regular independent support technician or maintains a full time organization that can deal with ordinary computer issues, Progent's Microsoft and Cisco certified consultants can provide an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the time or the experience to handle unexpected system emergencies or particularly complicated integration problems.
Details of Progent's Remote Computer Services for Adelaide South Australia
Progent's phone help, Internet-based troubleshooting, network security expertise, and network administration services offer businesses in Adelaide South Australia the greatest leverage for your support investment. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk call center services and system management, Progent's experts can deliver your company enterprise-level IT support while permitting you to eliminate the expense and hassle of running a large internal IT staff. Key features of Progent's National Remote Support services include:
- Immediate Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Adelaide South Australia and is also ideal for networks in more remote regions that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a wide array of Microsoft support utilities, technical databases, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides online support on a per-minute basis, so you are billed only for the services you use. Progent has no minimum fee for online service and requires no monthly retainer for services provided during regular business hours. This saves you from paying big bills for quick fixes.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco can provide help from authorized specialists with experience in designing, deploying, and supporting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting offerings consist of technology integration, MS Exchange Server consulting, system security design, and Help Desk Co-management services. Progent's Application Experts group offers in-depth consulting support for critical business applications. Help available from the Application Experts Team includes:
Dynamics GP Support and Programming
Microsoft Project and Project Online Support
Microsoft Office 365 integration support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Help
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL 2014 Application Programming and Debugging
Oracle DBA Services and Application Programming
MySQL Management Support and Application Development
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a convenient centralized source for network generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that align with the specific needs of your business.
- Advanced Remote Connectivity Software
Secure online connectivity allows Progent's support professionals to observe precisely what your customers see. This makes it easier to produce fast solutions to problems that might otherwise require a costly onsite service call. Sophisticated remote connectivity software and expert engineers together enable Progent to repair most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated network monitoring.
- Compatibility with Mainstream VPN Gateways
Progent supports secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
- Round-the-Clock Support for Maximum System Uptime
For businesses with vital applications, Progent can provide optional 24x7 remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing services are intended specifically for budget-constrained companies whose clients need immediate recourse to a Help Desk Call Center with expert phone support and full escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of IT expertise, refined support software, and understanding of enterprise networking enable companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Online Network Help from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, in the trenches of IT support, executing a broad variety of IT projects for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert technical skills, but also a consultant with proven approaches for using computer knowledge to solve real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-premises help per minute. As a result, you owe just for received services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for services provided during regular business hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be tempted to allow minor problems to stay unaddressed.
- Complete Records of IT Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by every staff member to each client. The discipline of detailing and organizing service records results in more efficient support and avoids a slew of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the few support companies to offer round-the-clock remote monitoring services based on MS Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your IT network from painful and costly service disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.