Fast Online Help for Adelaide South Australia Computer Networks
For organizations located in Adelaide South Australia, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the assistance of CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's online technical support engineers offer excellent value because they possess the real-world experience and are equipped with the sophisticated tools required to solve the majority of network issues quickly. This reduces direct expenses because solutions use up minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your location. Your organization benefits even more with incidental costs by reducing or eliminating system outages and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive online technical support expertise is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing model for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. Unlike typical remote service organizations, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and clean model for billing eliminate situations where speedy. minor fixes manage to end up as big invoices. Progent's penchant for dealing with problems efficiently means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized tools and field-tested processes that promote the maximum degree of effectiveness for online technical support and troubleshooting for information networks of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to interface to your network without breaching network security.
Progent's powerful customer support reporting system includes detailed records for all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of all help delivered to every Progent client by any engineer. This history of problems and responses is stored as an easily retrievable internal database that permits Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft open up additional vast technical support databases and allow quick response from vendors' internal support staff so Progent's online service experts can determine the best resolutions quickly.
Remote support services offered by Progent to clients in Adelaide South Australia include:
Authorized MS Windows Expertise
Progent's Microsoft-premier online support experts offer network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist you with a wide range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 planning and configuration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams configuration help, Skype for Business Server migration support, Lync Server management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop consulting and support services to assist you business to deploy, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop consulting services include providing Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your desktops and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco-qualified CCIEs know how to handle the most difficult problems associated with network planning, installation, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS network management tools and developing workarounds or locating software updates. CCIEs offer exceptional cost-effectiveness since their depth of expertise allows them to find solutions for problems quickly. In typical cases, less qualified service providers can struggle for hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can interface to your network by means of advanced on-line support tools to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's market leading selection of infrastructure appliances by delivering services such as:
CISM and CISSP Certified System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or assist your business to recover quickly following a damaging breach. Security consulting services available from Progent include: comprehensive network security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recovery from malicious assaults; configuring firewalls; designing safe architectures for remote and mobile connectivity; protecting your messaging infrastructure from spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote support services to help companies of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that utilize physical resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and verify a repeatable workflow for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that provide high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists offer online consulting services to cover a wide array of computer technologies including network infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in environments that incorporate Linux and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with transitioning from older applications to Windows or Linux-based solutions. Progent's group-oriented approach to solving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts service expense.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within one agent managed from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup/restore product vendors to produce ProSight Data Protection Services (DPS), a selection of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and enable non-disruptive backup and fast restoration of vital files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup system that meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for special IT programs. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special areas of information technology enables clients to execute major initiatives within budget and on time. Progent's special online consulting solutions include:
How Your Adelaide Business Can Contact Progent's Remote Support Experts
Help Desk Support
Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, shared Helpdesk support services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progentís Help Desk Co-management services allow your IT organization to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progentís Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk staff of experienced information technology experts provides your computer users in Adelaide South Australia instant contact with an effective technical support resource with years of background providing telephone-based support and online repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center the reputation as a significant contributor to business productivity, and Progent's intent is to solve rather than simply track technical problems.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting staff provides remote professional engineering support and education in special business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft applications such as CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers organizations in Adelaide South Australia online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so that your IT maintenance is proactive and automated. By anticipating potential trouble spots before they cause network outages, remote monitoring can avoid stressful and costly service crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or networks that incorporate a mix of platforms.
To get in touch with Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Adelaide South Australia, Progent's online network support engineers are ready to deliver professional and affordable IT support the moment your organization requires it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine online access technology to solve IT problems quickly while eliminating the expense and lost productivity associated with in-person service visits.
Even if your Adelaide organization relies on a regular freelance consultant or maintains a full time organization that know how to handle typical computer issues, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the knowledge to deal with sudden network emergencies or especially complicated integration projects.
Details of Progent's Online Computer Services for Adelaide South Australia
Progent's online support, remote troubleshooting, network security expertise, and system administration services give offices in Adelaide South Australia unparalleled leverage for your support investment. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk services and network management, Progent's professionals can provide your organization enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a large internal IT staff. Highlights of Progent's online help program include:
- Fast Telephone Access to Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to offices in Adelaide South Australia and is also ideal for customers in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad selection of Microsoft support tools, service databases, and continuing training.
- By the Minute Billing to Minimize Costs
Progent provides online help on a minute-by-minute billing plan, so you pay only for the services you receive. Progent requires no minimum charge for phone support and requires no ongoing subscription fee for services provided during normal business hours. This saves you from facing big bills for simple repairs.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco can provide the services of on-staff professionals with experience in planning, deploying, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, reliable, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting offerings consist of technology integration, Microsoft Exchange Server expertise, system security planning, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting support for critical business applications. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Expertise
Office 365 solutions consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Programming
MySQL Project Management and Software Design
Apple Macintosh Help
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a full service centralized resource for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that address the specific requirements of your business.
- Sophisticated Online Connectivity Tools
Protected remote access allows Progent's service professionals to see precisely what your customers see. This makes it easier to produce quick solutions to problems that could otherwise demand a costly personal visit. State-of-the-art online access software and experienced technicians together allow Progent to resolve most network problems rapidly and economically. Progent is a pioneer in offsite troubleshooting and remote system analysis.
- Support for Popular VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Service for High Network Availability
For offices with mission-critical applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-conscious offices whose clients require immediate recourse to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT knowledge, refined support software, and understanding of corporate IT allow offices to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does My Business Start Receiving Online Computer Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of hands-on industry experience, at the forefront of IT support, executing a broad range of IT projects for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This means that you get not only world-class technical skills, but also a consultant with field-tested approaches for using computer knowledge to repair actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits per minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for services provided during normal working hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you won't be forced to allow less critical problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has few competitors. Companies who work with familiar independent service providers or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, protected, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service companies to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can save your information network from stressful and costly availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.