Fast and Affordable Remote Support for Adelaide South Australia Networks
Immediate Online Consulting for Adelaide NetworksFor companies in Adelaide South Australia, Progent provides remote help for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex infrastructure issues, plus the services of CISA and CISSP-qualified security experts to handle high-level security architecture and diagnostic issues.

Progent's online technical support experts offer exceptional value because they possess the practical experience and have access to the advanced tools required to solve most network problems quickly. This reduces direct expenses since service calls use up fewer chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally in indirect expenses by reducing or avoiding system outages and associated losses resulting from business disruption, upset clients, idle workers, and de-focused management. Progent's advanced remote consulting experience is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's billing model for remote support is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you actually get. Unlike typical remote service firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and clean policy for billing avoid scenarios where quick solutions somehow end up as major tabs. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-tested methodologies that promote the maximum degree of efficiency for online engineering help and troubleshooting for information systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to link to your environment remotely without compromising corporate security.

Progent's powerful customer support reporting system stores extensive histories of the support that Progent's clients have been provided. Progent's staff engineers have access to the history of support provided to each client by any engineer. This history of anomalies and resolutions is organized as a conveniently searchable internal knowledge base that permits Progent's remote technical experts to communicate their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close associations with key vendors such as Cisco and Microsoft open up other extensive technical support databases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting experts can arrive at the most efficient resolutions promptly.

Online support services available from Progent to companies in Adelaide South Australia include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by some of the industry's top corporations. Progent's ProSight suite of network management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable transparent backup and rapid recovery of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user error, malicious insiders, or software bugs. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management provide organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your IT environment, Progent's patch management services permit your IT team to focus on line-of-business initiatives and tasks that derive maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a secured online account and enter your password you are requested to verify who you are via a unit that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this second means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. To find out more about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time reporting tools designed to integrate with the industry's top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows clients to complete major projects within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Call Center support alternatives for organizations with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide smaller businesses a comprehensive solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk team of seasoned network experts offers your clients in Adelaide South Australia instant access to a reliable network service group with extensive experience providing phone consulting and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk perception as a key driver of business efficiency, and Progent's goal is to fix instead of just report technical issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based and in-depth engineering support and education in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and education for Microsoft business applications such as CRM, Project, Office Word, and Microsoft 365 Excel. To find out more information on Progent's consulting, custom development, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center2, extend or optimize your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Adelaide South Australia online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager for your environment so your computer support is proactive and automated. By detecting possible trouble spots before they result in crashes, proactive monitoring can ward off stressful and expensive information system failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that incorporate multiple platforms.
How Your Adelaide Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Adelaide South Australia, Progent's online computer support specialists can deliver effective and affordable IT help the instant your organization needs it. More than two decades of delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online connectivity tools to repair network problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Adelaide office has a local independent support technician or employs an in-house IT staff that can handle common network problems, Progent's Microsoft and Cisco certified consultants can provide a convenient and transparent remote expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to handle unexpected network crises or particularly challenging integration problems.

Details of Progent's Remote Network Support for Adelaide South Australia
Progent's phone help, remote troubleshooting, network security expertise, and system administration services offer offices in Adelaide South Australia the greatest leverage for your support investment. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk call center services and system management, Progent's professionals can deliver your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT background, fine tuned support software, and familiarity with corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, at the forefront of network service, executing a wide variety of IT tasks for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This means that you get not just expert IT skills, but also a support engineer with proven approaches for applying technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person help by the minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for services delivered during normal working hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent has few competitors. Businesses who utilize trusted independent consultants or who employ internal support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important updates, or isolating performance problems.

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    Progent can assist your company to plan and implement an efficient transition from a UNIX-based IT environment to a network powered by Microsoft Windows and capable of running Microsoft's familiar office productivity software, business applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application specialists can help you guard your data and minimize productivity discontinuity by designing an efficient transition strategy that preserves your existing assets in UNIX application and technology. UNIX-to-Windows migration support services available from Progent include analysis of existing infrastructure, transition planning and testing, Microsoft Exchange migration services, information and application software transition, and server and storage system migration and economization.

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    Progent's pricing model is to charge for phone service and in-person help by the minute. Consequently, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services delivered during regular business hours. Many service firms impose large minimum payments or charge for every quarter hour or longer. Progent's small granularity does away with large invoices for fast fixes so you will not be forced to allow simple problems to fester.

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    Our Experts Team provides support in important areas such as Macintosh networking and programs; Consulting for Linux, UNIX-based, and Sun Solaris systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management consulting; Line-of-business and specialized program support; Chief Information Officer, business analyst, and project logistics outsourcing; Custom program design and integration; Web site, electronic business, EDI, and customer information portal design and integration; SQL support and efficiency help; Management intelligence expertise; and Telecommunications architecture consulting.

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    Progent's consultants have delivered support for Dynamics GP and Great Plains ERP software for more than 20 years and Progent has delivered integration, customization, training, and troubleshooting services since the platform's debut. Progent offers top-tier expertise for upgrading legacy Dynamics GP/Great Plains deployments. Progent can assist your business to design, pilot, and carry out an efficient upgrade from a an outdated release to the newest release of Microsoft Dynamics GP.

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    Remote 24x7 network monitoring, proactive alarms, and periodic reports are crucial to maintaining the proper operation of your network and avoiding unnecessary and expensive disruptions. Remote Monitoring and Management (RMM) solutions have progressed so far that businesses of all sizes can afford a level of network stability that was previously limited to large enterprises. Progent offers several RMM solutions available as economical service packages designed to assist your company to detect and fix a most network problems before they get big enough to disrupt your business.

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    Progent's short-term staff augmentation services enable you to meet the need for IT support personnel without incurring the expense and hassle associated with identifying and recruiting experienced technical workers and without adding to your permanent head count.

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    Cisco's Small Business family of wireless access points are Linux-powered devices intended as entry-level Wi-Fi APs for small offices. Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts offer remote or on-premises integration and debugging services to assist you to design, implement, update, tune, manage and troubleshoot Cisco Small Business wireless access point deployments of any size or topology.

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    Progent's Network Contact Center Outsourcing Services for PC desktop technical support are designed specifically for small organizations who require immediate access to a Help Desk Call Center with expert phone support and effective escalation capability but who must work within a modest information technology budget. Key components of Progent's Help Desk Outsourcing Services are Helpdesk Phone Support, Optional Remote Access Provisioning, Initial System Assessment, Expert Prioritization, Virtual Help Desk Support, Per Minute Billing, and Helpdesk Software Recommendation and Deployment.

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    DoubleTake/Carbonite Software publishes a selection of tools intended to provide small companies a variety of cost-effective solutions for backing up and restoring business-critical applications including Microsoft Exchange, Microsoft SQL, Blackberry, and Microsoft SharePoint. Progent's disaster recovery planning experts have extensive backgrounds integrating DoubleTake/Carbonite products into small business information networks to achieve an advanced state of fault tolerance and disaster recovery capability at a budget-friendly price.

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    Altaro VM Backup from Hornetsecurity offers small businesses a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, remote, multi-site, and cloud-hosted environments and also supports cost-effective backup to Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or onsite consulting services to assist you to plan, deploy, optimize and troubleshoot a modern backup and disaster recovery solution powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup technology.

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    Stealth penetration checking is an important component of any overall IT system security plan. Progent's security experts can run thorough intrusion tests without the knowledge of your company's internal IT resources. Stealth penetration testing shows whether current security monitoring tools such as intrusion incident warnings and event history analysis are correctly configured and consistently observed. Progent can provide continuous automatic PEN testing to define your internal/external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, compromised credentials, skipped patches, and dangerous IT product defaults can be chained together by hackers into the multi-vector attacks typical of the latest variants of ransomware.

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    If your company operates a UNIX, Linux, or Solaris environment or a mixed-platform computer system, Progent's CISA and CISSP-premier consultants can help your entire organization in a wide array of security areas such as security management procedures, security design and models, connection management products and techniques, applications development security, business processes security, hardware security, communications, network and Internet security, and business continuity preparedness. CISM and CISSP define the basic competencies and international standards of performance that network security professionals are required to master. These certification give IT management the assurance that consultants who have earned their CISM, CISSP or ISSAP qualification have the background and theory to offer effective security support and engineering services.

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    Cisco's network security and remote access products for small businesses represent a complete line of manageable security products to help protect your wired and wireless information system. Cisco's VPN line features switches, firewalls, intrusion detection systems and VPN concentrators. Progent's professional staff of consultants includes field-proven specialists with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional certifications who are able to assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and additional Cisco security technologies that align most closely with your business goals.

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    Progent's experienced ransomware recovery consultants can help you to rebuild an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.

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    The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to defend against ransomware or recover quickly after a ransomware incident. Progent will work with you directly to gather information concerning your current security profile and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery system that reduces your vulnerability to a ransomware attack and aligns with your business requirements.

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    Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security solutions for IT networks with many offices, mobile users, and line-of-business web applications. Progent's ISA Firewall experts can help your company in planning and implementing an installation of ISA Server 2000 or ISA Server 2004 that supports your information security requirements without adversely limiting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or any later editions of Internet Security and Acceleration Server.

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    Progent can help your business to plan and execute a smooth transition from a UNIX-powered information environment to a network powered by MS Windows and suited for supporting Microsoft's powerful office productivity products, commercial applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and application experts can help you preserve your information and minimize productivity disruption by developing an effective transition strategy that preserves your current assets in UNIX application and infrastructure. UNIX-to-Windows migration support expertise offered by Progent include evaluation of current environment, migration planning and testing, Exchange migration expertise, information and application porting, and processor and storage migration and consolidation.

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