Fast Online Technical Support for Adelaide South Australia Computer Systems
Fast Phone Consulting for Adelaide SystemsFor businesses located in Adelaide South Australia, Progent provides remote support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified professionals have delivered remote support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex networking issues, as well as the services of CISSP-accredited security experts to help with high-level security architecture and diagnostic issues.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve most network issues quickly. Efficient support reduces immediate costs because service calls use up minimal billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company saves even more in incidental expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support experience is especially important for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are billed just for the services that you actually get. Unlike many remote support organizations, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for billing prevent situations where quick solutions manage to turn into major invoices. Progent's skill at disposing of technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which promote the highest level of effectiveness for online consulting and troubleshooting for computer systems of all sizes. Progent's remote service group can communicate with your environment remotely without compromising corporate security.

Progent's advanced customer support reporting system keeps comprehensive histories describing all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of services provided to every Progent client by every Progent consultant. This database of problems and responses is structured as a conveniently exploitable internal database that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and close associations with key technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's remote service experts are able to come up with the best solutions quickly.

Online technical services provided by Progent to businesses in Adelaide South Australia include:

ProSight Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, subscription-based managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight suite of IT management outsourcing services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they can impact your network. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming tasks. These include health checking, patch management, automated repairs, endpoint deployment, backup and recovery, A/V protection, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alert to your specified IT personnel and your Progent consultant so that potential issues can be fixed before they interfere with your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth management reporting utilities created to integrate with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-up or machines with missing patches. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore product vendors to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service. ProSight DPS services manage and track your data backup processes and allow transparent backup and fast recovery of critical files, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, user mistakes, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Google Android, and other personal devices. With Duo 2FA, when you log into a secured online account and give your password you are asked to confirm your identity on a unit that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized for this second form of ID validation including a smartphone or wearable, a hardware token, a landline telephone, etc. You can register several validation devices. To learn more about Duo two-factor identity validation services, visit Duo MFA two-factor authentication services.

  • ProSight Shared Help Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Help Desk Service offers a seamless extension of your corporate IT support organization. Client access to the Service Desk, provision of technical assistance, escalation, ticket creation and updates, performance measurement, and management of the support database are consistent regardless of whether issues are taken care of by your internal IT support resources, by Progent's team, or both. Your business has complete versatility to extend or reduce your share of support activity as required. Progent provides startup installation and provisioning of the professional services PSA software as well as workflow documentation, testing and education. For more information about ProSight Shared Help Desk, visit ProSight Co-Managed Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. In addition to optimizing the security and reliability of your IT environment, Progent's patch management services free up time for your IT team to concentrate on more strategic projects and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote consulting services include:

  • Call Center Services
    Progent's Call Center service options for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk Call Center or enhancing your current one, identifying or modifying Help Desk Call Center software to address the unique requirements of your business, or adding temporary online staff to work with your internal Help Desk group to handle demanding events like software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran network professionals provides your clients in Adelaide South Australia instant access to an effective network service resource with substantial background offering phone help and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a crucial contributor to business productivity, and Progent's goal is to resolve and not simply report network issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts staff provides remote advanced consulting support and education in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. To find out more information concerning Progent's expertise, programming, and education offerings, refer to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center2, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Adelaide South Australia remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager to accommodate your business so that your IT maintenance is proactive and automated. By anticipating potential trouble spots before they expand into crashes, automated monitoring can ward off stressful and expensive information system breakdowns. Progent can also use system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on a variety of operating systems.
How Your Adelaide Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Adelaide South Australia, Progent's phone-based computer support specialists are ready to deliver professional and cost-effective IT support the moment your organization requires it. Over 20 years of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to refine online access tools to fix network problems quickly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Adelaide business deals with a local freelance support technician or employs an in-house organization that know how to deal with typical network issues, Progent's Microsoft certified engineers are available to offer an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to deal with sudden system emergencies or especially complicated integration projects.

Details of Progent's Online Network Support for Adelaide South Australia
Progent's phone help, remote repair, system security consulting, and system administration services offer offices in Adelaide South Australia the greatest leverage for your support investment. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk support and system management, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the expense and administration overhead of running a full-service in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical background, refined remote support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does Our Company Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



An index of content::

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    Dynamics GP Development Engineer

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