Fast Phone Technical Support for Adelaide South Australia UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies located in Adelaide South Australia, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity problems, plus the services of CISSP-certified security engineers to handle high-level security design and disaster recovery planning.

Progent's online support services offer excellent value because they have the practical background and the advanced tools to resolve most information system problems quickly. This lowers direct costs since solutions take up fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your office. Your company saves even more in incidental costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives.

Progent's billing model for remote help is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you receive. In contrast to typical online service companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for billing prevent situations where fast fixes somehow turn into big invoices. Progent's skill at handling technical issues quickly results in your company spending less cash.

Progent's Remote Service Tools
Through years of experience, Progent has developed a collection of optimized tools and field-proven processes that permit the highest degree of effectiveness for remote engineering help and troubleshooting for small business information networks. Progent provides secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the experts of Progent's online support team to link to your company's network without violating network security.

Progent's sophisticated customer support reporting application keeps detailed documentation for all service that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of assistance provided to every Progent customer by every engineer. This archive of trouble tickets and solutions is structured as a quickly retrievable proprietary database that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft permit access to other massive support databases and permit priority access to vendors' internal support staff so Progent's remote service specialists are able to arrive at the most efficient solutions in the least time.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Adelaide South Australia or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.

Phone-based Technical Support Services Provided by Progent
Progent's remote technical support professionals have advanced credentials in a comprehensive set of technologies. This wide range of technical skills allows Progent's engineers to manage virtually any problem that may crop up in a small business network. Credentials held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.

To support companies with multi-operating system environments, Progent also offers the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Online technical support services Offered by Progent to companies in Adelaide include:

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special projects that small companies frequently need. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who don't have the money or time to support an internal Call Center but who require fast access to a reliable Help Desk with professional telephone assistance as well as the available expertise to escalate complex tasks to advanced engineers.

    Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or revamping your current organization, identifying or enhancing Call Center application software to address the unique demands of your company, or adding occasional online personnel to work with your internal Call Center resources to deal with high-demand events such as software transitions, major updates, or rolling out new business software.

    Progent's Help Desk staff of veteran information technology professionals provides your workers in Adelaide South Australia quick communication with a large network service resource with substantial background providing telephone-based consulting and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center the reputation as a crucial enabler of business productivity, and Progent's policy is to resolve rather than merely record network problems.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Team provides online professional engineering expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for popular Microsoft applications such as CRM, MS Office Project, Word, and MS Office Excel. To read additional information on Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Mac consultants can support the artistic aspect of Macintosh environments by delivering remote consulting support and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a large selection of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs such as capturing or digitizing audio or video or setting up an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Adelaide South Australia online computer system monitoring support based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your network maintenance is proactive rather than reactive. By detecting looming issues before they evolve into downtime, proactive monitoring can head off disruptive and expensive information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by a variety of OS platforms.

How Your Adelaide South Australia Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.



An index of content::

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    If you are producing Linux-based software on a network that has MS Windows-based processors, desktops, and office applications, Progent offers comprehensive information technology outsourcing that frees you to focus on your field of strategic know-how while avoiding the constant distraction of maintaining your company information system. Through the use of smart network monitoring and by providing online and on-site assistance as your business needs it, Progent offers an economical alternative for maintaining an information system that features high dependability, security, and performance. Progent's Linux developer support offerings include full-service information technology outsourcing, virtual server infrastructure, online and on-site support and troubleshooting, network monitoring, and Contact Center outsourcing.

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    Nagios and MRTG are powerful, license-free monitoring utilities that run under Linux and can be deployed to monitor UNIX networks, Windows systems, or mixed-OS networks in which the Linux OS and Microsoft Windows run side by side. The Nagios monitor allows network support engineers to track network services such as SMTP, HTTP, FTP, and PING. MRTG lets you graph the traffic through SNMP network appliances such as processors, routers, and switches. Progent's network monitoring engineers can show you how to utilize both these utilities to tune and repair your computer network.

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    For businesses with a mix of Apple Mac and Windows computers, there are two popular alternatives for using Microsoft Windows-dependent software on an Apple Mac: remote access to an actual Windows PC or local emulation of a Microsoft Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac enables you to connect an Apple Mac to a networked Windows-powered PC to use Windows software and access network resources. Virtual PC for Apple Mac emulates Microsoft Windows on a Mac system so that you are able to use Microsoft Windows programs locally. Progent's Mac technology consultants can assist your business to manage these solutions for running Microsoft Windows software on your Macs and can also assist your company to evaluate and configure third-party solutions for Microsoft Windows PC emulation.


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