For small companies located in Adelaide South Australia, Progent offers support for networks powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex connectivity issues, as well as the services of CISA and CISM-certified security consultants to handle high-level security design and business continuity planning.
Progent's remote support services represent exceptional value because they are equipped with the practical background and the sophisticated tools to solve most network problems rapidly. This lowers immediate expenses since solutions take up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company benefits even more with indirect expenses by reducing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to many online service companies, Progent asks for no startup fee or minimum fees. Progent's one-minute granularity and simple policy for billing do away with situations where fast solutions manage to end up as substantial invoices. Progent's skill at handling problems efficiently translates into your company spending less cash.
Progent's Online Technical Support Technologies
Over the years, Progent has developed an arsenal of optimized tools and proven processes which allow the maximum degree of effectiveness for online technical support and repair for small and midsize business information networks. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to connect to your system remotely without breaching system security.
Progent's advanced customer support reporting system stores comprehensive documentation describing the service that Progent's clients have been provided. Progent's authorized service personnel have access to the details of services provided to each Progent client by every Progent engineer. This archive of issues and responses is structured as a conveniently retrievable support knowledge base that enables Progent's remote support experts to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and allow priority response from manufacturers' internal product engineers with the result that Progent's online consulting specialists can find the most efficient resolutions promptly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone services in Adelaide South Australia or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, visit Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's phone-based consulting professionals offer certified skills in an extensive set of technologies. This wide range of IT skills allows Progent's consultants to tackle practically any problem that may occur in a small business information system. Certificates held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
To support customers with multi-OS environments, Progent also provides the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based support services Offered by Progent to clients in Adelaide include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a wide range of information technology such as network infrastructure, email systems, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy management, and transitioning from older systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical issues promotes quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent remote assistance for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX including:
Important Linux versions for which Progent offers expert support include:
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure professionals, and certifies a consultant's networking skills at the expert level. CCIEs know how to resolve the most stubborn issues encountered in network infrastructure planning, installation, maintenance, protection, and repair. CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with IOS Software network management utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer excellent value because their depth of expertise enables them to fix even the most difficult problems quickly. In typical instances, less qualified service providers can wrestle for hours or even days with the same tasks that a Cisco CCIE can resolve in a few minutes.
Few consulting firms make CCIEs accessible to assist small and medium sized companies. Progent can provide quick phone contact with a Cisco authorized CCIE so you can get urgent help for serious network problems that are hurting worker efficiency but are not within the experience of your local computer support providers. Progent's Cisco CCIE consultants can tie into your network via sophisticated on-line troubleshooting tools to perform fast, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote service professionals offer computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide range of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 planning and deployment, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of remote desktop consulting and support services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Specialists
Progent's qualified CISM and CISSP security engineers can provide a variety of system protection solutions to improve the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist your business to clean up rapidly after a serious breach. Security solutions available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; rapid recovery from malicious attacks; installing firewalls; establishing safe architectures for off-site and mobile communication; securing your email system against spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert online consulting support to help businesses of any size integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your IT team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small businesses frequently need. Progent's charges for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Adelaide South Australia Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk support alternatives for small companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk support services are intended for smaller businesses who lack the budget to support an internal Call Center but who require fast access to a dependable Help Desk Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex problems to high-level engineers.
Progent's Co-managed Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the top PSA platform for handling service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk or enhancing your current organization, identifying or modifying Help Desk Call Center software to address the particular demands of your corporation, or providing occasional phone support staff to work with your internal Call Center resources to handle unusually busy events like software transitions, mass upgrades, or installing new applications.
Progent's Call Center staff of experienced network professionals gives your computer users in Adelaide South Australia immediate access to a large network service group with years of background providing phone consulting and online troubleshooting for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Call Center the reputation as a major driver of company productivity, and Progent's aim is to fix rather than just record IT problems.
Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts Group provides phone-based and in-depth consulting expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for Microsoft applications such as Microsoft CRM, Office Project, MS Word, and MS Office Excel. To learn additional information on Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Apple Mac consultants can promote the artistic aspect of Apple Mac environments by providing phone-based consulting services and education in imaging, audio, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with common jobs like capturing or digitizing audio/video or establishing an audio/video production lab.
Remote Network Monitoring Support
Progent offers companies in Adelaide South Australia remote network and server monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your environment so that your IT support is proactive rather than reactive. By uncovering looming issues before they evolve into downtime, automated monitoring can head off inconvenient and costly network failures. Progent can also provide help with system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or environments that support a mix of OS platforms.
To contact Progent about emergency remote assistance with UNIX/Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.