For small and midsize companies in Adelaide South Australia, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's remote support services offer excellent value due to the fact that they have the practical background and the sophisticated tools to solve most network problems quickly. This reduces direct expenses because service calls take up a smaller number of chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your organization benefits even more with incidental costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted management.
Progent's pricing model for remote help is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are charged only for the support that you actually get. In contrast to many remote service firms, Progent imposes no startup fee or minimum payments. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where quick fixes manage to turn into major tabs. Progent's skill at dealing with problems efficiently translates into your company conserving cash.
Progent's Online Technical Support Tools
Over time, Progent has developed an arsenal of customized technologies and field-proven processes which promote the highest degree of efficiency for online engineering help and repair for small company information systems. Progent offers protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to link to your environment without compromising corporate security.
Progent's advanced technical support database application maintains comprehensive histories for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of assistance provided to each Progent client by any engineer. This database of anomalies and solutions is structured as a readily exploitable proprietary knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft permit access to other massive support knowledge bases and permit priority response from vendors' internal support staff so Progent's online service experts can determine optimal resolutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's remote support in Adelaide South Australia or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network support, visit Immediate Urgent Support.
Phone-based Network Support Services Available from Progent
Progent's online support professionals offer credentials in an extensive set of disciplines. This broad scope of capability enables Progent's consultants to address virtually any emergency likely to occur in a small company information system. Certificates awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support businesses with mixed-operating system environments, Progent also provides the services of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote services available from Progent to companies in Adelaide include:
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UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of information technology such as network architecture, messaging systems, system and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and simplified management, and migration from legacy applications to current MS Windows or Linux environments. Progent's team-based methodology for resolving technical issues enables quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance for analyzing problems affecting UNIX/Linux networks based on popular variants of UNIX including:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- BSD
- SCO UNIX
- SGI/Irix
Important Linux variants for which Progent offers expertise include:
- RedHat Linux
- SUSE
- Debian-GNU
- Slackware Linux
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Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network professionals, and validates a consultant's network technology knowledge at the master level. CCIEs can handle even the most difficult challenges occurring in network infrastructure planning, installation, administration, security, and repair. Cisco CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs represent an excellent cost-effectiveness because their depth of expertise allows them to resolve even the most difficult problems quickly. In common instances, less qualified consultants can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes.
Few support firms make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone contact with a Cisco CCIE so your company can receive urgent help for severe network infrastructure issues that are crippling business efficiency but are beyond the scope of your regular network service personnel. Progent's Cisco-qualified CCIE engineers can connect to your computer system via the latest remote troubleshooting technology to perform quick, safe, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's popular selection of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network products.
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Certified Windows Expertise
Progent's Microsoft-expert online service experts can deliver computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist your company with a wide variety of technology support services such as Windows Server 2022 planning and migration support,
Windows Server 2019 consulting,
Windows Server 2016 migration support and cloud integration solutions,
Windows Server 2012 R2 maintenance,
Windows Server 2008 R2 upgrade (help, assistance,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting,
SharePoint 2019 design and configuration, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full range of online desktop services including Microsoft Windows 11 integration and planning and implementing Microsoft 365 cloud solutions for Windows desktops.
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CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISM and CISSP network security engineers can provide a variety of system protection services that can enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or help you to clean up quickly following a serious breach. Security services offered by Progent cover comprehensive network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; quick cleanup after malicious assaults; integrating firewalls; establishing secure architectures for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting to help companies of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist your IT team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid network models that utilize physical IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a variety of public cloud migration services that include Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects that small businesses frequently need. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based remote engineering services include:
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Call Center Support
Progent's Help Desk Call Center support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller businesses who don't have the money or time to build and maintain an in-house Help Desk Call Center but who want fast communication with an effective Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on the leading PSA platform for handling service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can guide you in building an efficient new Call Center or improving your current organization, evaluating or customizing Help Desk Call Center software to meet the special requirements of your business, or providing temporary phone support staff to supplement your in-house Help Desk Call Center resources during unusually busy scenarios like software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk team of veteran information technology professionals gives your workers in Adelaide South Australia immediate contact with a reliable support group with years of experience offering phone support and online diagnostics for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center perception as a major driver of business performance, and Progent's target is to resolve instead of simply record network issues.
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Business Applications Services: Training, Customization, and Integration
Progent's Applications Experts Group can supply remote and in-depth engineering support and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for popular Microsoft applications including CRM, Microsoft Office Project, MS Word, and Excel. To read more about Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac consultants can promote the artistic aspect of Mac computing by offering phone-based consulting support and education in graphics, audio, and video. Progent's consultants can provide expertise in a range of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio/video or building an audio/video post production facility.
Online Network Monitoring Support
Progent can provide businesses in Adelaide South Australia remote network and server monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to fit your business so your computer support is proactive rather than reactive. By exposing potential problems before they result in downtime, proactive monitoring can head off inconvenient and expensive service crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate a mix of platforms.
How Your Adelaide South Australia Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.