For small and midsize businesses in Adelaide South Australia, Progent provides technical support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity issues, plus the services of CISA and CISSP-certified security engineers to handle high-level security architecture and disaster recovery planning.
Progent's online support engineers represent excellent value because they have the practical background and the sophisticated tools to resolve the majority of information system problems rapidly. Efficient support lowers direct costs because solutions take up fewer billable minutes. Remote help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.
Progent's billing model for remote help is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you pay exclusively for the support that you receive. In contrast to typical online support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for billing do away with situations where quick solutions somehow turn into substantial tabs. Progent's penchant for disposing of technical issues efficiently results in your business saving cash.
Progent's Remote Support Technologies
Over the years, Progent has developed a set of optimized technologies and proven methodologies which ensure the maximum level of effectiveness for online engineering help and repair for small and midsize company IT systems. Progent offers protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology enables the staff of Progent's Technical Response Center to link to your system without violating network security.
Progent's advanced service database application stores detailed histories for all service that Progent's clients have received. Progent's authorized engineers have access to the specifics of support provided to each Progent customer by any Progent engineer. This archive of trouble tickets and fixes is organized as a readily exploitable proprietary knowledge base that allows Progent's remote support engineers to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major vendors including Cisco and Microsoft permit access to additional massive support knowledge bases and permit quick access to manufacturers' internal support staff so Progent's online service experts can come up with the best resolutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone support in Adelaide South Australia or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.
Online Technical Support Services Offered Progent
Progent's remote technical support engineers offer advanced credentials in a comprehensive set of disciplines. This broad range of technical skills permits Progent's consultants to manage practically any emergency likely to occur in a small or midsize business information system. Credentials held by Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To help businesses with multi-operating system networks, Progent also offers access to consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services available from Progent to clients in Adelaide include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide array of computer technology such as network architecture, messaging systems, system and process security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and easy management, and migration from legacy systems to the latest MS Windows or Linux environments. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Major Linux versions for which Progent offers expert support include:
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network consultants, and certifies a consultant's network technology skills at the expert level. CCIEs know how to handle the most difficult issues occurring in network infrastructure design, deployment, maintenance, security, and problem solving. CCIEs work closely with Cisco's internal product support engineers in analyzing problems with IOS network management tools and developing workarounds or identifying software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience permits them to find solutions for even the most difficult problems quickly. In many instances, less experienced consultants can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes.
Few service providers make CCIEs accessible to support small and medium sized companies. Progent offers quick telephone contact with a Cisco CCIE so you can get timely assistance for complex network problems that are crippling worker efficiency but are outside the scope of your local IT service personnel. Progent's CCIE support experts can communicate with your computer system via state-of-the-art remote support tools to perform fast, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network technology.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote support professionals can deliver network problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can help your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and integration, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a full array of online desktop consulting and support services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, integrating Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISM and CISSP security engineers can provide a variety of system protection services to enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your business to clean up rapidly following a serious breach. Security services available from Progent include: in depth security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm attacks; configuring firewalls; designing safe mechanisms for remote and mobile communication; defending your messaging infrastructure from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced online support services to help businesses of all sizes connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid network models that utilize physical resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent offers the services of seasoned remote consulting experts for special IT projects that small companies often request. Billing rates for longer-term development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to execute major projects economically and on schedule. Progent's special online consulting solutions include:
How Your Adelaide South Australia Business Can Contact Progent's Online Technical Support Professionals
Help Desk Expertise
Progent's Call Center support programs for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Call Center support services are designed for smaller businesses who don't have the resources to support an internal Help Desk but who require quick communication with an efficient Call Center with professional phone assistance plus the available expertise to escalate complex tasks to advanced engineers.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting services can guide you in building an efficient new Help Desk Call Center or improving your established organization, evaluating or modifying Call Center application software to handle the particular requirements of your business, or adding occasional phone support personnel to supplement your in-house Help Desk Call Center resources to handle demanding scenarios like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of seasoned information technology professionals provides your customers in Adelaide South Australia fast assistance from an effective network service resource with substantial background delivering telephone-based consulting and online troubleshooting for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center perception as a solid contributor to company efficiency, and Progent's goal is to resolve and not simply annotate network problems.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply remote professional consulting expertise and training in key application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, MS Word, and Excel. To read more concerning Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the artistic aspect of Macintosh systems by delivering phone-based help support and education in graphics, audio, and video. Progent's consultants offer expertise in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or integrating an audio/video production lab.
Remote Network Monitoring Services
Progent can provide businesses in Adelaide South Australia online network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your business so that your network support is proactive and automated. By uncovering possible trouble spots before they grow into full-scale emergencies, system monitoring can avoid disruptive and costly information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support a variety of OS platforms.
To contact Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.