UNIX and Linux Technical Support

For small and midsize companies in Adelaide South Australia, Progent provides help for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to businesses in every state in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE engineers for complex connectivity problems, as well as the assistance of CISA and CISSP-certified security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's remote support services offer exceptional leverage due to the fact that they have the practical experience and the advanced tools to resolve the majority of information system issues quickly. This lowers immediate expenses because solutions require fewer chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization benefits even more in incidental costs by reducing or avoiding system downtime and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's pricing policy for online support is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many online support firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for billing do away with situations where quick solutions manage to end up as big invoices. Progent's skill at disposing of technical issues quickly translates into your business saving cash.

Progent's Remote Support Tools
Over the years, Progent has refined an arsenal of optimized tools and proven processes which promote the maximum degree of efficiency for online engineering help and repair for small business computer networks. Progent provides safe VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity allows the experts of Progent's online support team to link to your system remotely without compromising corporate security.

Progent's proprietary technical support database system maintains extensive histories of the support that Progent's clients have been provided. Progent's staff service personnel have access to the records of assistance provided to every customer by any Progent consultant. This history of anomalies and resolutions is organized as a readily exploitable support database that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's high-level certifications and close associations with important technology companies such as Cisco and Microsoft permit access to additional massive support databases and allow priority access to manufacturers' internal product engineers with the result that Progent's online consulting specialists can find the most efficient solutions in the least time.

Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Adelaide South Australia or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network support, go to Immediate Urgent Support.

Remote Network Support Services Available from Progent
Progent's online consulting experts offer certified skills in an extensive array of products and technologies. This breadth of capability allows Progent's consultants to manage practically any problem likely to occur in a small company information system. Certificates held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.

To support businesses with multi-operating system networks, Progent also provides access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Online support provided by Progent to customers in Adelaide include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X online support services cover a broad array of computer technology including network infrastructure, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from older systems to the latest Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts support expense.

  Progent's UNIX and Linux support engineers can provide urgent phone-based help for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco CCIE certification is the top accreditation for network consultants, and validates an individual's technical skills at the expert level. CCIEs can deal with even the most difficult problems occurring in network infrastructure design, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration tools and developing workarounds or locating software patches. CCIEs offer excellent cost-effectiveness since their broad experience allows them to fix the most difficult problems rapidly. In many cases, less experienced engineers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Few consulting organizations make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick telephone access to a Cisco CCIE so you can receive urgent assistance for severe network issues that are hurting worker efficiency but are outside the comfort zone of your ordinary IT service resources. Progent's Cisco-qualified CCIE consultants can connect to your network using sophisticated on-line support technology in order to perform efficient, secure, and affordable diagnosis and remediation. Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading selection of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN technology.

• Certified Windows Expertise
  Progent's Microsoft-expert remote service experts offer computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support professionals who can help you with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint 2016 migration support, SharePoint 2019 planning and deployment, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent also can deliver a full array of remote desktop services including Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

• CISSP and ISSAP Certified System Security Consultants
  Progent's qualified CISM and CISSP network security engineers can provide a range of system protection services that can enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or help your business to clean up quickly after a damaging penetration. Security consulting services available from Progent cover thorough security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious attacks; installing firewalls; designing safe techniques for off-site and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and setting up 24x7 network monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online consulting support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that utilize local resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.

• Call Center Services
  Progent's Call Center service offerings for small and midsize companies with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are intended for smaller businesses who lack the money or time to build and maintain an in-house Help Desk but who want quick access to an efficient Help Desk Call Center with proficient telephone support plus the available expertise to escalate complex tasks to high-level engineers.

  Progent’s Help Desk sharing services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Help Desk consulting support can assist you in building an effective new Help Desk Call Center or improving your existing organization, identifying or enhancing Call Center software products to meet the unique requirements of your corporation, or adding occasional phone support staff to reinforce your in-house Call Center team during unusually busy scenarios like software migrations, major upgrades, or rolling out new business software.

  Progent's Help Desk team of veteran network professionals offers your clients in Adelaide South Australia fast access to a reliable support group with years of experience offering phone help and remote troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a crucial enabler of business success, and Progent's intent is to fix and not just record network problems.

• Business Applications Support: Training, Customization, and Problem Solving
  Progent's Applications Consulting staff offers phone-based advanced consulting support and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and education for popular Microsoft business applications including CRM, MS Project, Microsoft Word, and MS Office Excel. To read more concerning Progent's expertise, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

  Progent's Apple Mac experts can promote the artistic elements of Macintosh computing by providing phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific jobs such as scanning or digitizing audio or video or integrating an audio/video post production lab.

  Remote Network and Server Monitoring Support
  Progent offers businesses in Adelaide South Australia online network monitoring services powered by MS System Center Operations Manager network monitoring, enhanced by Progent for your environment so that your network maintenance is proactive rather than reactive. By spotting possible issues before they expand into crashes, system monitoring can avoid stressful and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments powered by a variety of platforms.