For small and midsize companies located in Adelaide South Australia, Progent provides help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to businesses in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity problems, plus the services of CISSP-certified security engineers to handle high-level security design and disaster recovery planning.
Progent's online support services offer excellent value because they have the practical background and the advanced tools to resolve most information system problems quickly. This lowers direct costs since solutions take up fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your office. Your company saves even more in incidental costs by reducing or avoiding network outages and associated losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused executives.
Progent's billing model for remote help is designed to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the services that you receive. In contrast to typical online service companies, Progent requires no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for billing prevent situations where fast fixes somehow turn into big invoices. Progent's skill at handling technical issues quickly results in your company spending less cash.
Progent's Remote Service Tools
Through years of experience, Progent has developed a collection of optimized tools and field-proven processes that permit the highest degree of effectiveness for remote engineering help and troubleshooting for small business information networks. Progent provides secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology permits the experts of Progent's online support team to link to your company's network without violating network security.
Progent's sophisticated customer support reporting application keeps detailed documentation for all service that Progent's clients have been provided. Progent's staff service personnel have access to the specifics of assistance provided to every Progent customer by every engineer. This archive of trouble tickets and solutions is structured as a quickly retrievable proprietary database that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and close associations with important vendors such as Cisco and Microsoft permit access to other massive support databases and permit priority access to vendors' internal support staff so Progent's remote service specialists are able to arrive at the most efficient solutions in the least time.
Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Adelaide South Australia or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, go to Immediate Emergency Support.
Phone-based Technical Support Services Provided by Progent
Progent's remote technical support professionals have advanced credentials in a comprehensive set of technologies. This wide range of technical skills allows Progent's engineers to manage virtually any problem that may crop up in a small business network. Credentials held by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.
To support companies with multi-operating system environments, Progent also offers the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online technical support services Offered by Progent to companies in Adelaide include:
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UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad range of information technology including network architecture, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified administration, and migration from older applications to the latest Windows or Linux-powered solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide urgent phone-based help for resolving anomalies within UNIX/Linux networks based on popular derivatives of UNIX such as:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX
- BSD
- SCO
- Silicon Graphics IRIX
Major Linux versions for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Debian-GNU
- Slackware
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Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and validates a consultant's networking knowledge at the master level. CCIEs can resolve the most stubborn issues surrounding network design, installation, administration, security, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating software updates. CCIEs provide excellent value because their deep experience permits them to find solutions for even the most difficult problems rapidly. In common instances, less experienced engineers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent offers fast telephone access to a CCIE so you can receive timely support for severe network issues that are hurting worker productivity but are outside the scope of your ordinary computer maintenance resources. Progent's Cisco CCIE consultants can tie into your computer system using sophisticated on-line support tools to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst family switches, plus VPN technology.
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Authorized Microsoft Windows Expertise
Progent's Microsoft-premier online service experts can provide computer system problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can help your company with a wide range of technology support services including Microsoft Windows Server 2022 planning and migration support,
Microsoft Windows Server 2019 consulting,
Microsoft Windows Server 2016 migration and hybrid cloud consulting,
Windows Server 2012 R2 maintenance,
Windows Server 2008 R2 migration (help, assistance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 planning and integration, Microsoft Teams planning and integration, Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a full range of online desktop services such as Microsoft Windows 11 migration help and planning and implementing Microsoft 365 cloud environments for Windows desktops.
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CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISM and CISSP security consultants offer a range of system protection solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist your company to recover quickly after a damaging breach. Security consulting services offered by Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious assaults; installing firewalls; designing secure techniques for off-site and mobile connectivity; defending your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine on-premises resources as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for special projects that small companies frequently need. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these special fields of information technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
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Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small organizations with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Call Center support services are designed for smaller companies who don't have the money or time to support an internal Call Center but who require fast access to a reliable Help Desk with professional telephone assistance as well as the available expertise to escalate complex tasks to advanced engineers.
Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or revamping your current organization, identifying or enhancing Call Center application software to address the unique demands of your company, or adding occasional online personnel to work with your internal Call Center resources to deal with high-demand events such as software transitions, major updates, or rolling out new business software.
Progent's Help Desk staff of veteran information technology professionals provides your workers in Adelaide South Australia quick communication with a large network service resource with substantial background providing telephone-based consulting and remote repair service for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center the reputation as a crucial enabler of business productivity, and Progent's policy is to resolve rather than merely record network problems.
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Applications Services: Training, Programming, and Integration
Progent's Applications Consulting Team provides online professional engineering expertise and education in special application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for popular Microsoft applications such as CRM, MS Office Project, Word, and MS Office Excel. To read additional information on Progent's expertise, custom development, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can support the artistic aspect of Macintosh environments by delivering remote consulting support and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a large selection of Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special jobs such as capturing or digitizing audio or video or setting up an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Adelaide South Australia online computer system monitoring support based on MS System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your network maintenance is proactive rather than reactive. By detecting looming issues before they evolve into downtime, proactive monitoring can head off disruptive and expensive information system failures. Progent can also utilize system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments powered by a variety of OS platforms.
How Your Adelaide South Australia Business Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.