For small and midsize companies located in Adelaide South Australia, Progent provides technical support for networks based on UNIX or Linux or for networks that include a mix of UNIX and Microsoft technology. Progent has delivered remote support to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE-certified engineers for complex infrastructure problems, as well as the services of CISA and CISM-certified security engineers to handle advanced security design and disaster recovery planning.
Progent's remote technical support services represent excellent leverage due to the fact that they are equipped with the practical background and the advanced technology to resolve most information system problems rapidly. This reduces immediate costs because service calls require a smaller number of chargeable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your company benefits additionally in incidental expenses by minimizing or eliminating network outages and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management.
Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged only for the services that you receive. Unlike typical online service firms, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where quick solutions manage to end up as major bills. Progent's penchant for handling problems efficiently translates into your business spending less cash.
Progent's Remote Support Tools
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-tested methodologies that ensure the highest degree of efficiency for online engineering help and troubleshooting for small company IT systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to link to your system without compromising network security.
Progent's sophisticated customer support reporting system stores extensive records of all service that Progent's clients have been provided. Progent's staff consultants have access to the history of services rendered to every client by every Progent consultant. This archive of problems and repairs is organized as an easily searchable proprietary knowledge base that permits Progent's remote technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support services improves daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available other vast technical support knowledge bases and allow fast response from manufacturers' internal engineering staff with the result that Progent's online service experts are able to arrive at optimal solutions promptly.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Adelaide South Australia or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network help, visit Immediate Urgent Support.
Online Technical Services Offered Progent
Progent's remote technical service professionals have advanced credentials in an extensive array of products and technologies. This wide range of capability permits Progent's consultants to handle almost any emergency that may occur in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, and Design Associate.
To support businesses with multi-platform networks, Progent also offers the support of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.
Remote support services available from Progent to customers in Adelaide include:
Additional Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of information technology including network architecture, email systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified management, and migration from older systems to current MS Windows or Linux-powered environments. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network consultants, and validates an individual's network technology skills at the expert level. Cisco CCIEs can deal with the most stubborn challenges encountered in network design, deployment, management, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness because their deep expertise permits them to find solutions for the most complex problems quickly. In common cases, less qualified engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide fast telephone contact with a Cisco CCIE so you can get timely support for complex network issues that are hurting worker efficiency but are beyond the experience of your regular IT service group or consultant. Progent's Cisco-qualified CCIE support experts can connect to your computer system by means of sophisticated on-line support tools to provide fast, safe, and economical diagnosis and remediation.
Progent's CCIEs offer expertise in the entire range of Cisco's industry-leading family of networking appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Support
Progent's Microsoft-expert remote support professionals can deliver computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and integration, Microsoft Teams planning and integration, Skype for Business migration support, Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of online PC desktop support and troubleshooting services such as Windows 7 migration support, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISSP, ISSAP, and CISM security consultants offer a range of system protection solutions that can enhance the protection of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help your company to recuperate rapidly after a damaging penetration. Security solutions available from Progent cover in depth network security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile access; guarding your email system from viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting to help organizations of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize on-premises resources along with public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of world-class online consulting experts for contract IT projects that small businesses frequently need. Billing charges for longer-term development or consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of computer technology enables clients to execute major projects within budget and on time. Progent's special online consulting services include:
How Your Adelaide South Australia Company Can Contact Progent's Online Service Experts
Help Desk Support
Progent's Help Desk Call Center service options for small organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Call Center services are a convenient solution for small organizations who don't have the resources to support an internal Help Desk but who want quick response from an effective Help Desk with professional telephone support as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the top PSA tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in building an effective new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Call Center software to handle the special demands of your corporation, or adding occasional phone support staff to supplement your existing Help Desk Call Center team during demanding scenarios like software migrations, major upgrades, or rolling out brand new business software.
Progent's Call Center team of veteran information technology experts gives your customers in Adelaide South Australia quick communication with a dependable support resource with years of background offering telephone-based consulting and online repair service for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center perception as a significant enabler of business performance, and Progent's target is to resolve rather than just track network issues.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff offers remote professional engineering support and training in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Excel. For more concerning Progent's expertise, custom development, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Progent's Mac experts can support the creative aspect of Mac systems by providing phone-based help support and training in graphics, sound, and motion video. Progent's consultants can provide help in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio or video or building an audio/video post production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Adelaide South Australia online network and server monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your IT support is proactive rather than reactive. By detecting possible problems before they grow into downtime, automated monitoring can ward off inconvenient and costly service failures. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a variety of OS platforms.
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.