For small and midsize companies located in Adelaide South Australia, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also offers the consultation Cisco CCIE engineers for challenging connectivity issues, plus the services of CISA and CISM-accredited security engineers to handle advanced security design and business continuity planning.
Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the sophisticated technology to solve the majority of network problems quickly. This lowers immediate costs because service calls accumulate a smaller number of chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your location. Your company benefits additionally with incidental costs by minimizing or eliminating network downtime and associated losses resulting from business disruption, upset clients, idle employees, and distracted management.
Progent's billing model for remote support is designed to maximize the impact of your network support investment. Progent charges per minute for telephone-based assistance, so you owe exclusively for the support that you actually get. In contrast to typical online service firms, Progent requires no service activation charge or minimum fees. Progent's one-minute granularity and clean policy for pricing eliminate situations where fast fixes manage to end up as major bills. Progent's skill at disposing of problems efficiently results in your company conserving money.
Progent's Remote Support Tools
Over time, Progent has refined a collection of customized tools and proven methodologies which promote the maximum level of effectiveness for remote engineering help and troubleshooting for small and midsize business computer systems. Progent provides safe VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity enables the consultants of Progent's remote service group to access your environment without compromising system security.
Progent's proprietary technical support reporting system keeps extensive documentation describing the service that Progent's customers have received. Progent's staff service personnel have the benefit of the history of all help delivered to each Progent customer by every consultant. This archive of anomalies and fixes is stored as a readily exploitable support database that allows Progent's online support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and allow fast response from vendors' internal engineering staff so Progent's remote service specialists can come up with optimal solutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote support in Adelaide South Australia or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's remote consulting engineers have certified skills in a comprehensive set of technologies. This broad range of technical skills allows Progent's engineers to tackle practically any crisis likely to crop up in a small or midsize business network. Credentials awarded to Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To support customers with multi-operating system networks, Progent also offers the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Remote support Offered by Progent to customers in Adelaide include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a broad range of computer technology such as system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server consolidation and easy management, and transitioning from older systems to current Microsoft Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network issues promotes fast escalation, if necessary, to engineers with appropriate experience to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.
Progent's UNIX/Linux consultants can offer urgent online assistance for troubleshooting anomalies within UNIX/Linux networks based on leading versions of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure professionals, and validates a consultant's networking skills at the master level. Cisco CCIEs know how to handle even the most difficult problems encountered in network infrastructure design, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying software updates. Cisco CCIEs provide excellent value because their depth of experience enables them to find solutions for even the most difficult problems quickly. In common instances, less seasoned service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few service firms make Cisco-qualified CCIEs available to support small and mid-size companies. Progent can provide fast telephone contact with a CCIE so your company can get immediate assistance for severe network infrastructure problems that are crippling worker efficiency but are outside the experience of your local network service personnel. Progent's CCIE consultants can tie into your environment via sophisticated remote support tools in order to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading selection of networking devices such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus Virtual Private Network technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-expert remote service professionals can deliver computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help you with a broad range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and deployment, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of remote desktop services including Windows 7 migration, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Experts
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of security solutions to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or help you to clean up rapidly after a serious breach. Security services offered by Progent include: thorough network security analysis utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from malicious attacks; setting up firewalls; building secure architectures for remote and mobile access; protecting your messaging system against spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine local resources along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services such as Microsoft 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small companies often request. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables customers to execute major initiatives economically and on time. Progent's special remote consulting services include:
How Your Adelaide South Australia Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Call Center support alternatives for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are designed for smaller companies who don't have the resources to create an in-house Help Desk Call Center but who want quick communication with a reliable Help Desk with proficient telephone support plus the technical depth to escalate complex problems to advanced consultants.
Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the top professional services automation (PSA) tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in creating an effective new Help Desk or enhancing your existing one, evaluating or enhancing Help Desk Call Center software to handle the special requirements of your business, or providing occasional online staff to work with your internal Call Center resources to handle high-demand scenarios such as software migrations, major updates, or rolling out new applications.
Progent's Call Center staff of veteran information technology consultants provides your workers in Adelaide South Australia instant contact with a dependable support group with extensive experience delivering phone support and online diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Call Center the reputation as a key driver of company success, and Progent's goal is to resolve and not just annotate network issues.
Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers remote advanced engineering support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting expertise, customization, and training for Microsoft business applications such as CRM, Office Project, Microsoft Word, and MS Office Excel. For more on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Mac experts can promote the creative components of Macintosh environments by delivering phone-based consulting support and training in imaging, audio, and motion video. Progent's support professionals can provide assistance in a variety of Macintosh programs including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific procedures like capturing or digitizing audio or video or configuring an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide businesses in Adelaide South Australia remote network monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so your IT support is proactive rather than reactive. By exposing emerging issues before they expand into crashes, system monitoring can minimize inconvenient and costly information system crises. Progent can also utilize network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments powered by a variety of OS platforms.
To contact Progent about urgent remote assistance with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.