Fast and Affordable Online Technical Support for Adelaide South Australia Computer Systems
For companies in Adelaide South Australia, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISSP-certified security experts to help with advanced security architecture and diagnostic jobs.
Progent's online support engineers provide exceptional value because they possess the real-world experience and have access to the sophisticated tools required to resolve the majority of information system issues rapidly. This lowers immediate costs since service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company saves additionally in incidental costs by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online technical support experience is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's billing model for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged only for the support that you receive. In contrast to typical online service organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor repairs somehow end up as substantial invoices. Progent's penchant for handling problems efficiently means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized tools and proven processes which promote the highest level of effectiveness for remote technical support and repair for computer systems of any size. Progent's remote service group can communicate with your network remotely without compromising system security.
Progent's advanced service database application keeps thorough histories for the service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of assistance provided to each Progent customer by every Progent engineer. This history of trouble tickets and fixes is organized as a quickly searchable internal knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available other vast support databases and allow priority access to manufacturers' in-house engineering staff so Progent's online service experts are able to arrive at the best solutions promptly.
Online support services available from Progent to companies in Adelaide South Australia include:
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Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers offer network troubleshooting and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a broad variety of platform support services such as Windows Server 2022 solution design and migration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of affordable PC desktop services to help you company to install, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop support services include providing Windows 11 planning and migration consulting and Windows 10 integration support, as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops along with your cloud-connected tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and certifies a consultant's technical knowledge at the expert level. Cisco CCIEs know how to handle even the most challenging issues surrounding network infrastructure planning, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs provide exceptional value since their depth of experience allows them to fix problems rapidly. In common instances, less experienced service providers can struggle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your environment by means of advanced remote support tools in order to provide fast, safe, and economical diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure appliances. Cisco networking expertise available from Progent includes ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless VoIP phones solutions, Cisco Meraki wireless access point layout and set up, Aironet Wireless APs planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco VPN Setup and troubleshooting support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to optimize your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help organizations to carry out the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can help businesses to identify and quarantine infected servers and endpoints and protect clean resources from being compromised. If your Adelaide network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Help
Progent's ransomware recovery consultants can assist your Adelaide company to restore a system damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's group of IT security specialists have the broad selection of skills necessary to reconstruct all critical facets of a compromised network rapidly and with little data loss. To learn more, visit Progent's ransomware removal and business continuity expertise.
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CISSP and ISSAP Premier System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of security services that can bolster the immunity of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or help your business to recuperate quickly following a damaging penetration. Security services available from Progent include: thorough network security and compliance evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; designing safe techniques for off-site and mobile access; protecting your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
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Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help organizations of all sizes integrate their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine local IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a range of cloud integration services such as Microsoft 365 Exchange Online integration solutions with local Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than 20 years of background providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a consistent runbook for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum uptime, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.
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UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X specialists can provide remote support services to address a broad array of information technologies including system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in environments that include Linux-based systems with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving network problems enables quick escalation, when required, to engineers with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can offer emergency remote help diagnosing problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Apple Mac OS X
Solaris
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
SGI/Irix
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to enable small and mid-size businesses to utilize the same advanced technology deployed by some of the industry's top corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup product vendors to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast recovery of critical files, apps, system images, plus virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information network. Besides optimizing the security and reliability of your IT network, Progent's patch management services allow your IT staff to focus on more strategic projects and tasks that deliver the highest business value from your network. Read more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured online account and enter your password you are asked to confirm your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding family of real-time and in-depth reporting tools created to work with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
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Help Desk Expertise
Progent's Call Center support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.
Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center staff of seasoned information technology consultants gives your workers in Adelaide South Australia quick assistance from an effective support resource with years of experience delivering telephone-based support and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a significant enabler of business performance, and Progent's aim is to resolve and not just annotate network problems.
- Business Applications Services: Training, Customization, and Troubleshooting
Progent's Applications Consulting Group can supply phone-based professional consulting support and training in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more concerning Progent's expertise, custom development, and training services, see Progent's Applications Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center2, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent offers companies in Adelaide South Australia online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to fit your business so that your network support is proactive rather than reactive. By spotting potential trouble spots before they grow into full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate a mix of operating systems.
How Your Adelaide Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent.
For offices and new ventures in Adelaide South Australia, Progent's phone-based computer support specialists are ready to deliver effective and affordable system help whenever your organization needs it. Over 20 years of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity that comes with on-premises support visits.
Even if your Adelaide business relies on a local freelance support technician or employs a full time IT staff that can deal with common network problems, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the experience to address sudden network emergencies or particularly complex integration projects.
Details of Progent's Online Network Support for Adelaide South Australia
Progent's online help, remote repair, network security expertise, and network management services give offices in Adelaide South Australia the greatest leverage for your IT investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk call center services and network administration, Progent's professionals can provide your company world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help program include:
- Fast Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Adelaide South Australia and is also ideal for networks in geographic regions that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a broad range of Microsoft support utilities, service information, and on-going education.
- Per Minute Billing to Reduce Costs
Progent provides online help on a by-the-minute billing plan, so you are billed only for the services you receive. Progent has no minimum fee for phone support and imposes no ongoing subscription fee for support services provided during regular working hours. This saves you from facing big bills for simple fixes.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide help from on-staff specialists who have experience in designing, deploying, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Team
Progent's basic consulting offerings include system integration, Microsoft Exchange expertise, system security planning, and Co-managed Help Desk services. Progent's Experts Team offers in-depth consulting expertise in specific application areas. Support offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Programming
Microsoft Office Project and Project Online Expertise
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and SQL Server 2014 Application Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Database Administration and Application Programming
Apple Macintosh Integration
Amazon Marketplace Web Service Software Integration
By providing a full service one-stop source for IT generalists and application experts, Progent is able to deliver fast, affordable, and thorough information technology solutions that meet the specific requirements of your business.
- State of the Art Remote Connectivity Tools
Secure remote access allows Progent's support experts to observe exactly what your customers see. This makes it easier to produce quick fixes to problems that could otherwise require an expensive personal visit. Cutting-edge remote connectivity software and experienced technicians combine to allow Progent to resolve most network problems quickly and economically. Progent is a pioneer in offsite troubleshooting and automated system monitoring.
- Support for Mainstream VPN Products
Progent can provide secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum Network Availability
For offices with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are designed especially for budget-conscious businesses whose clients require immediate access to a Help Desk service with expert telephone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT knowledge, refined remote support software, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry background, at the forefront of IT service, executing a broad range of technical tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not just expert IT skills, but also a support engineer with proven approaches for applying computer knowledge to solve actual network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has little competition. Companies who work with familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only consulting companies to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.