Onsite and Online Computer Consulting

Immediate Online Technical Support for Adelaide South Australia IT Networks
For organizations located in Adelaide South Australia, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the services of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's online technical support experts provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to resolve the majority of information system issues rapidly. This lowers direct costs since service calls require fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves additionally in incidental costs by minimizing or avoiding system outages and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is particularly important for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe only for the support that you receive. Unlike many online service firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where speedy. minor repairs somehow turn into large bills. Progent's penchant for dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized tools and field-tested processes that promote the highest level of efficiency for remote engineering help and repair for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to interface to your company's network without breaching corporate security.

Progent's proven customer support reporting application stores detailed documentation describing all support that Progent's customers have received. Progent's team engineers have access to the history of services provided to every customer by any Progent consultant. This database of trouble tickets and fixes is structured as a conveniently searchable support database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's remote consulting experts are able to determine the best resolutions quickly.

Online technical support services available from Progent to businesses in Adelaide South Australia include:

• Authorized MS Windows Expertise
  Progent's Microsoft-expert remote service experts can deliver network problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a broad variety of platform support including Microsoft Windows Server 2022 planning and migration expertise, Windows Server 2019 migration, Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 migration, Exchange 2013 integration, Exchange Server 2010 management, SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server management, and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Project Server Online training, Microsoft Office Access Development and Training, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

  Progent also offers a wide range of affordable desktop support services to help you company to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Windows. Progent's desktop support services include offering Windows 11 system design and migration assistance and Windows 10 integration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your cloud-connected mobile devices.

• Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
  The Cisco Certified Internetwork Expert credential is the highest recognition for networking engineers, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs can deal with the most complex problems encountered in network planning, installation, administration, security, and problem solving. CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs are an exceptional value since their deep expertise allows them to find solutions for problems rapidly. In typical instances, less experienced consultants can struggle for many hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of state-of-the-art on-line support technology to provide quick, safe, and economical analysis and repair.

  Progent's Cisco CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity products. Cisco technology consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers installation and upgrades, Catalyst switch support, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless VoIP phones solutions, Cisco Meraki wireless AP planning and configuration, Cisco Aironet Wireless Access Points planning and integration expertise, Cisco WiFi controllers support Services, Cisco VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.

• CISSP, ISSAP, and CISM Certified System Security Engineers
  Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts offer a range of system protection solutions that can improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your business to recover rapidly following a damaging breach. Security services offered by Progent include: in depth data security assessment using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick cleanup after malicious assaults; setting up firewalls; designing safe mechanisms for remote and mobile communication; defending your messaging system from viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.

• Hybrid Cloud Integration Solutions
  Progent offers expert remote support to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine physical resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud integration support services such as Microsoft 365 Exchange Online integration solutions with on-prem Exchange environments, Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a repeatable process for recovering services quickly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can generate audit reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and manage a DR solution based on VMware SRM.

  Progent's VMware vSphere and vCloud consultants have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the hardware making up the basic network infrastructure.

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online support services to cover a wide spectrum of information technologies including system architecture, messaging solutions, network and operational security, plus UNIX and Windows integration. For server consolidation and easy administration in networks that combine Linux-based systems and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from older systems to Microsoft Windows or Linux environments. Progent's group-based methodology for resolving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers support costs.

  Important Linux variants for which Progent can provide expertise include:
  — RedHat Linux
  — SUSE Linux
  — Debian GNU/Linux
  — Slackware
  — Ubuntu
  

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all key aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery
  Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and enable non-disruptive backup and fast restoration of critical files/folders, applications, system images, and VMs. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your IT environment.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. Besides optimizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.

• ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected application and give your password you are requested to verify who you are on a device that only you have and that is accessed using a different network channel. A broad range of devices can be utilized as this added means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For more information about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for access security.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding line of real-time and in-depth reporting utilities designed to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and debug their networking hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote engineering services include:

• Call Center Support
  Progent's Help Desk support alternatives for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

  Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.

  Progent's Help Desk staff of veteran information technology professionals offers your clients in Adelaide South Australia fast communication with a large support group with substantial background providing telephone-based help and remote troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a solid contributor to business performance, and Progent's intent is to resolve and not just track network issues.

• Applications Support: Education, Programming, and Problem Solving
  Progent's Applications Experts Group provides online advanced consulting expertise and education in specific business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To read more information on Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Team.

• Centralized and Automated Management of Hybrid Cloud Environments
  System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center2, expand or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

• Remote Hybrid Network Monitoring Support
  Progent offers organizations in Adelaide South Australia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can adapt SCOM to fit your environment so that your IT support is proactive and automated. By uncovering possible issues before they evolve into network outages, proactive monitoring can ward off stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a combination of operating systems.

Even if your Adelaide office deals with a regular freelance consultant or employs a full time organization that know how to handle ordinary network issues, Progent's Microsoft and Cisco certified engineers can offer an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the time or the experience to address unexpected system emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Offices in Adelaide South Australia
Progent's remote network troubleshooting services allow your Adelaide company to realize the advantages of on-call, world-class network support without the expense of managing a full-time IT staff. Your information system will derive greater business worth by becoming increasingly reliable, productive, and protected. Benefits to your company include:

• Convenient virtual expansion of your on-site support resources
  With most companies in Adelaide South Australia, nearby network support providers, whether made up of freelance consultants or a full-time maintenance staff, can resolve the majority of technical issues. However, major troubles might spring up when your regular support personnel are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your local service personnel. In these instances, Progent's on-call service specialists offer a convenient, quick, and budget-friendly solution to supplement your regular help and to pass on valuable knowledge to improve your capability to deal with future issues locally.

• Less Reliance on Individual Consultants
  For network support, smaller businesses commonly rely on individual freelance consultants. While freelance service people have less internal costs than larger support companies and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of fallback help may require your company to go without assistance during an emergency. As your company grows, network downtime and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve support expertise to make sure your network remains available.

• Create a Solid Foundation for Seamless Growth
  Companies typically begin with an information system created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get piled onto an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the organization. These poorly built environments require careful analysis, smart long-term planning, and broad-based IT expertise to evolve to a system architecture that can deliver the solid foundation to handle critical business requirements and ease future expansion.

• Work with Solution Providers Instead of Product Resellers
  Smaller organizations need advice and technical training to negotiate an ever more complicated maze of product options capable of promoting business growth and improving efficiency. They hardly need a network engineer who is trying to resell a specific vendor's products. IT support and product selling can result in a scenario where the proposed solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align technical expertise with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical background, refined remote support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

• In-depth Expertise in Microsoft's Full Line of Servers
  Progent can provide in-depth support for Microsoft's leading server platforms with services that include Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server maintenance, MS Exchange Server 2019 integration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.

• Value Pricing
  Progent's pricing model is to charge for online service and on-site help by the minute. Consequently, you owe just for received support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for quick fixes so you won't be forced to allow minor problems to fester.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Companies who work with familiar independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, protected, and efficient.

• Automated Network Monitoring with MS System Center Operations Manager
  Progent is one of the few support companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.