Fast Online Technical Support for Adelaide South Australia Computer Networks
For organizations located in Adelaide South Australia, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting issues.
Progent's remote support engineers offer excellent value due to the fact that they possess the real-world background and have access to the advanced tools required to resolve the majority of network issues quickly. Efficient support reduces direct costs because solutions use up fewer billable minutes. Online support also eliminates the expense of sending an engineer to your location. Your organization saves additionally with indirect expenses by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting expertise is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.
Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you receive. In contrast to many online support firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor repairs manage to turn into major bills. Progent's penchant for handling problems quickly means your business spends less cash.
Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized tools and field-tested processes that allow the maximum level of efficiency for remote help and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to access your network remotely without compromising corporate security.
Progent's sophisticated service database system keeps thorough documentation for all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of all help delivered to every Progent client by every engineer. This history of issues and fixes is organized as a readily searchable proprietary database that enables Progent's online support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft open up additional massive support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's remote service specialists are able to find the most efficient solutions quickly.
Remote support available from Progent to customers in Adelaide South Australia include:
Certified Windows Expertise
Progent's Microsoft-premier remote support experts offer computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams consulting, Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop support services to help you business to deploy, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Windows 10 migration support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for network consultants, and certifies a consultant's technical skills at the master level. Cisco CCIEs know how to handle the most complex problems associated with network design, integration, maintenance, security, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their deep expertise allows them to resolve problems quickly. In typical instances, less seasoned service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE engineers can connect to your network via state-of-the-art remote troubleshooting technology to provide quick, secure, and economical analysis and repair.
Progent's CCIEs can provide assistance with all of Cisco's market leading selection of infrastructure appliances by delivering services that include:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's certified CISM and CISSP cybersecurity experts can provide a range of security services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist your business to recover rapidly after a damaging penetration. Security consulting services offered by Progent include: comprehensive network security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after malicious assaults; configuring firewalls; building safe architectures for remote and mobile access; protecting your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.
Progent offers advanced remote consulting services to help organizations of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has over 20 years of background providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering applications and services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to verify full service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that provide high availability, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online support services to address a wide range of information technologies including network architecture, email systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy administration in networks that incorporate Linux and Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from older systems to Windows or Linux solutions. Progent's team-based approach to solving technical issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency remote help troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
Berkeley UNIX (BSD)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight line of outsourced network management services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so that any potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is intended to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special fields of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Adelaide Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center staff of veteran information technology professionals gives your clients in Adelaide South Australia fast access to a dependable support group with extensive experience providing phone support and online troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center recognition as a crucial enabler of company productivity, and Progent's target is to resolve and not merely document technical problems.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team offers online and in-depth consulting expertise and training in special application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers organizations in Adelaide South Australia remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By exposing looming trouble spots before they cause crashes, system monitoring can ward off disruptive and costly network failures. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks powered by multiple OS platforms.
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.
For companies and new ventures in Adelaide South Australia, Progent's phone-based computer support engineers can provide effective and cost-effective system support the instant your company requires it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair network problems rapidly while eliminating the cost and lost time associated with on-site support visits.
Even if your Adelaide organization has a regular freelance consultant or maintains a full time organization that can deal with typical computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to handle sudden network emergencies or especially tough integration projects.
Advantages of Progent's Network Help for Organizations in Adelaide South Australia
Progent's online network troubleshooting services enable your Adelaide organization to experience the benefits of timely, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your information system will derive added strategic worth by becoming more reliable, efficient, and protected. Advantages to your company include:
- Convenient remote expansion of your local support resources
For most offices in Adelaide South Australia, local computer service providers, whether represented by independent consultants or an in-house IT staff, can solve the majority of technical issues. On the other hand, major troubles can strike when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call service specialists give you a convenient, quick, and budget-friendly way to augment your regular resources and to transfer useful knowledge to improve your ability to deal with downstream problems locally.
- Less Reliance on Freelance Consultants
For network maintenance, smaller businesses commonly rely on individual freelance consultants. While independent consultants carry smaller overhead than big service firms and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the absence of backup personnel may force your business to wait for help during an emergency. As your network grows, network downtime and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a dependable source of backup support expertise to make sure your network stays available.
- Build a Scalable Basis for Smooth Growth
Companies typically start with an information architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid repairs often get piled onto an unstable foundation. When a network grows, reliability and scalability issues can impede the success of the organization. These badly built systems need proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can provide the stable foundation to handle current business requirements and facilitate future expansion.
- Interact with Solution Providers Rather Than Technology Vendors
Smaller organizations require guidance and technical education to navigate through an ever more complicated maze of product alternatives capable of promoting business growth and enhancing efficiency. Businesses hardly need a computer consultant who is trying to resell a certain vendor's technology. IT support and product sales can result in a situation where the recommended
solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align technical consulting with the real needs of clients.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT experience, refined remote support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Network Support from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent offers in-depth support for Microsoftís leading server platforms with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 upgrades, MS Exchange 2019 deployment, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange 2003 Server migration, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent can focus on providing hard-to-find skills where Progent faces few competitors. Businesses who work with familiar freelance consultants or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to offer 24x7 network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from painful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.