Fast Online Technical Support for Adelaide South Australia Computer Networks
Urgent Phone Technical Support for Adelaide SystemsFor organizations located in Adelaide South Australia, Progent offers online technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the services of CISA and CISSP-certified security consultants to handle high-level security design and troubleshooting issues.

Progent's remote support engineers offer excellent value due to the fact that they possess the real-world background and have access to the advanced tools required to resolve the majority of network issues quickly. Efficient support reduces direct costs because solutions use up fewer billable minutes. Online support also eliminates the expense of sending an engineer to your location. Your organization saves additionally with indirect expenses by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting expertise is especially valuable for businesses that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an alternative.

Progent's billing policy for remote help is designed to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the support that you receive. In contrast to many online support firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where speedy. minor repairs manage to turn into major bills. Progent's penchant for handling problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized tools and field-tested processes that allow the maximum level of efficiency for remote help and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to access your network remotely without compromising corporate security.

Progent's sophisticated service database system keeps thorough documentation for all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of all help delivered to every Progent client by every engineer. This history of issues and fixes is organized as a readily searchable proprietary database that enables Progent's online support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft open up additional massive support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's remote service specialists are able to find the most efficient solutions quickly.

Remote support available from Progent to customers in Adelaide South Australia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight line of outsourced network management services addresses all key facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your Progent consultant so that any potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent information assurance expert. The interview is intended to assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup system that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special fields of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all aspects of online Level 1 desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve the most problems.

    Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center staff of veteran information technology professionals gives your clients in Adelaide South Australia fast access to a dependable support group with extensive experience providing phone support and online troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center recognition as a crucial enabler of company productivity, and Progent's target is to resolve and not merely document technical problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team offers online and in-depth consulting expertise and training in special application areas such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information concerning Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Adelaide South Australia remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so that your IT maintenance is proactive rather than reactive. By exposing looming trouble spots before they cause crashes, system monitoring can ward off disruptive and costly network failures. Progent can also use network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks powered by multiple OS platforms.
How Your Adelaide Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote expertise with Windows, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Adelaide South Australia, Progent's phone-based computer support engineers can provide effective and cost-effective system support the instant your company requires it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair network problems rapidly while eliminating the cost and lost time associated with on-site support visits.

Even if your Adelaide organization has a regular freelance consultant or maintains a full time organization that can deal with typical computer issues, Progentís Microsoft certified engineers can still provide an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to handle sudden network emergencies or especially tough integration projects.

Advantages of Progent's Network Help for Organizations in Adelaide South Australia
Progent's online network troubleshooting services enable your Adelaide organization to experience the benefits of timely, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your information system will derive added strategic worth by becoming more reliable, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    For most offices in Adelaide South Australia, local computer service providers, whether represented by independent consultants or an in-house IT staff, can solve the majority of technical issues. On the other hand, major troubles can strike when local support personnel are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call service specialists give you a convenient, quick, and budget-friendly way to augment your regular resources and to transfer useful knowledge to improve your ability to deal with downstream problems locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly rely on individual freelance consultants. While independent consultants carry smaller overhead than big service firms and can afford to charge lower rates, they are often overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the absence of backup personnel may force your business to wait for help during an emergency. As your network grows, network downtime and trouble with critical applications become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a dependable source of backup support expertise to make sure your network stays available.

  • Build a Scalable Basis for Smooth Growth
    Companies typically start with an information architecture implemented on a shoestring budget. Lacking a scalable framework, band-aid repairs often get piled onto an unstable foundation. When a network grows, reliability and scalability issues can impede the success of the organization. These badly built systems need proper assessment, smart strategic planning, and broad-based IT expertise to evolve to a system infrastructure that can provide the stable foundation to handle current business requirements and facilitate future expansion.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller organizations require guidance and technical education to navigate through an ever more complicated maze of product alternatives capable of promoting business growth and enhancing efficiency. Businesses hardly need a computer consultant who is trying to resell a certain vendor's technology. IT support and product sales can result in a situation where the recommended solution is designed around a predetermined technology rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align technical consulting with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT experience, refined remote support tools, and familiarity with enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does Our Company Start Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.



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    Progent offers the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization defines the basic capabilities and global standards of skill that IT security professionals are required to master. CISM provides business management the assurance that those who have qualified for their CISM credential possess the experience and capability to deliver effective security administration and support services.

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    Progent offers national urgent help and troubleshooting services for businesses who operate Sun Solaris environments or whose information systems feature a mix of Sun Solaris and Microsoft Windows products. Remote IT help offers optimum return for your IT dollar by protecting client productivity and shortening the hours charged for network analysis and repair. Sophisticated online support tools and skilled service specialists and engineers allow Progent to handle most IT problems without squandering time and expense by going to your site. In most of cases your IT problems can be remediated by telephone or through a combination of telephone help and remote access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISA and CISM premier security professionals to assist with the toughest system problems.

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