Fast and Affordable Online Support for Adelaide South Australia Information Networks
Immediate Online Technical Support for Adelaide NetworksFor companies in Adelaide South Australia, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.

Progent's remote support experts offer excellent leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to resolve the majority of information system problems quickly. This lowers direct expenses because solutions use up minimal billable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by reducing or avoiding network outages and related losses due to business disruption, upset clients, idle employees, and distracted management. Progent's advanced online consulting experience is especially valuable for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.

Progent's pricing model for online help is structured to leverage your network support investment. Progent bills by the minute for phone assistance, so you pay only for the support that you receive. Unlike many remote service firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and clean model for billing save you from scenarios where speedy. minor fixes manage to turn into big tabs. Progent's skill at handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized tools and proven methodologies that allow the highest level of effectiveness for remote technical support and repair for information networks of any size. Progent provides safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's Technical Response Center to access your computer system without violating system security.

Progent's sophisticated customer support database system keeps thorough records describing all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of assistance delivered to each customer by every engineer. This database of problems and repairs is stored as a conveniently searchable support knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's online service experts can determine optimal resolutions in the least time.

Online services available from Progent to clients in Adelaide South Australia include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable non-disruptive backup and fast restoration of critical files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user error, malicious employees, or software bugs. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of all sizes a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving information system. In addition to optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your IT team to focus on more strategic projects and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected application and enter your password you are requested to confirm who you are on a device that only you have and that is accessed using a different network channel. A wide range of devices can be utilized as this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple validation devices. To find out more about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.

    Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the leading PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk staff of veteran network professionals provides your computer users in Adelaide South Australia fast access to an efficient network service group with years of background providing telephone-based consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a significant enabler of business success, and Progent's policy is to resolve rather than simply record IT issues.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group provides remote professional engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications such as CRM, Project, Office Word, and Microsoft 365 Excel. To read more on Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center2, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Adelaide South Australia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to accommodate your environment so that your IT maintenance is proactive rather than reactive. By detecting potential problems before they grow into downtime, system monitoring can head off stressful and expensive information system crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems powered by a variety of operating systems.
How Your Adelaide Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Adelaide South Australia, Progent's phone-based network support engineers can provide professional and cost-effective IT support the instant your business requires it. Over two decades of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online access tools to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Adelaide business has a regular independent consultant or employs an in-house IT staff that can handle ordinary network problems, Progent's Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to handle unexpected network emergencies or particularly complex integration problems.

Features of Progent's Online Network Services for Adelaide South Australia
Progent's phone support, Internet-based troubleshooting, network security expertise, and system management services give businesses in Adelaide South Australia the greatest leverage for your IT budget. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can provide your company world class network support while permitting you to eliminate the expense and hassle of running a large internal IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical background, fine tuned support tools, and understanding of corporate IT enable companies to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, at the forefront of network service, performing a wide variety of technical tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert IT help, but also a support engineer with proven methods for applying technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who provide scant documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports sent by every consultant to each client. The practice of detailing and organizing service records results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Start Getting Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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    E-Mail Guard is Progent's economical anti-spam and antivirus managed service that offers small companies enterprise-quality defense from spam, viruses, directory harvesting, and other varieties of e-mail-based assaults on IT systems. E-Mail Guard is based on Postini's Perimeter Manager, a comprehensive library of web-managed spam filtering and virus protection services that ward off email attacks before they are able to penetrate the corporate firewall. Perimeter Manager also lets administrators monitor and manage their email systems, regardless of server vendor, hardware technology, or data center location.

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    Cisco's Firepower NGFWs Firewalls provide a major performance improvement over Cisco's popular ASA 5500-X firewalls and offer unified control of modern cybersecurity capabilities like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall experts can assist you to plan and carry out an efficient migration to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower appliances with Cisco's cloud-based services to build and centrally manage IT ecosystems that include local offices, data centers, and cloud resources.

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    Progent's disaster recovery support and business continuity professionals can show you how to create a disaster recovery strategy to prepare for an IT network disaster. Progent can help you create a comprehensive disaster recovery plan that includes scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified professionals can also show you how to create an affordable, zero-downtime network architecture that addresses reliability issues involving a wide range of infrastructure technologies and processes.

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    Progent offers the part-time or temporary services of a veteran CIO who can offer strategic direction to help you pick and maintain network solutions to match your present needs and that can be a firm foundation for your future growth. Progent's part-time CIO services offer financial advantages to companies who want to optimize the impact of their IT expenditures but who are unable or unwilling to add another high-level position to their head count. Since Progent is vendor-agnostic, with a large staff of consultants certified to maintain all leading OS platforms and connectivity technologies plus a wide range and business applications, Progent is in a unique position to provide unbiased advice along with advanced technical help for creating information solutions that fit the particular needs of your business.

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and simplified restore functions for Microsoft environment. Data Protection Manager 2016 offers application-aware backup for critical workloads such as Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux virtual machines, works with virtual machines hosted by Hyper-V and VMware, and integrates seamlessly with Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified experts can assist organizations of any size to design, implement, manage, and repair a multi-site backup/recovery system powered by System Center 2016 Data Protection Manager. Progent can assist you to migrate from an older version of DPM or from a legacy solution, and Progent can tune your SCDPM 2016 environment for on local, hosted, cloud or hybrid deployments. Progent can provide remote or onsite support and can deliver as-needed guidance to help you through challenging issues or deliver end-to-end project management services to make sure you complete your SCDPM 2016 initiative on time and within your budget.

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    Progent offers onsite education designed for people who wish to broaden their understanding of the macOS and OS X operating system, Mac hardware, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one webinar classes for macOS and Mac OS X application software.

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    Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.

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    Cisco's Catalyst line of wireless controllers simplify the management of wireless LANs by unifying the provisioning and control of Wi-Fi APs, optimizing Wi-Fi throughput by limiting the effect of RF congestion, enhancing wireless availability with fast auto-failover, and strengthening security by detecting threats and analyzing traffic content according to user type and location. Progent's Wi-Fi consultants can assist your business to configure Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's modern wireless controller technology.

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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies over a quarter century of background helping manufacturing and service companies to manage complex supply chains and improve the efficiency of key processes in order to get products to market fast and adhere to customer commitments consistently. Progent can provide the expertise of an ERP consultant with more than 20 years of experience with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or on-premises consulting that can range from occasional guidance to comprehensive solution design and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Excel and SQL integration, disaster recovery planning, and DBA services.

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    Progent's Microsoft-certified information technology consultants offer Windows Server 2016 integration consulting to assist businesses of all sizes to design and implement an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can assist you to evaluate the business value of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

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    Progent's experts offer Mac users a variety of services such as workstation support, Apple macOS and OS X expertise, Mac co-existence with Windows environments, Entourage and email expertise, network protection services, and custom education. Progent can assist businesses to migrate to macOS from OS X or earlier editions of OS X and Progent can offer expertise with Apple macOS and Mac OS X application software. Progent can also assist you with Apple iPhone support and Apple iPad synchronization, or moving to iCloud services. For business networks built exclusively on macOS or OS X or for networks with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of designing, integrating and supporting a network infrastructure that is available, secure, efficient and able to achieve your organization's business goals.

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    For small organizations interested in Progent's IT outsourcing, design expertise, or troubleshooting offerings, phone 800-993-9400 or e-mail

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    Progent's expert software programmers, relational database architects, and program managers can assist enterprise clients to carry out development programs for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include access to seasoned project managers for high-level planning and project co-ordination or Progent can assist clients fill in expertise gaps by providing relational database designers and software programmers skilled in developing RDBMS applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help clients to integrate SharePoint with additional applications like SQL Server and Excel to create data-driven intranets and portal sites. Progent also can provide experience with multiple web development technologies and can help clients to build, expand, repair, or port web applications to take advantage of the most current web technology.

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    Progent's Microsoft-certified ISA Server consultants have extensive backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with multiple offices, mobile users, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts are available to assist your company in designing and deploying a configuration of ISA Server 2000 or ISA 2004 Server that meets your information security needs without overly restricting your IT system accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any up-to-date versions of ISA Server.

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    Progent's IT outsourcing services provide economical computer support for small companies. Whether it involves designing network architecture, creating an in-house Help Desk or using an outside one, deploying a new email platform, monitoring your system, or creating a web-based business solution, outsourcing your network engineering services can contain expenses and eliminate uncertainties, permitting network support budgets to grow in a more linear and manageable fashion than is possible by building up a bulky, all-purpose in-house IT staff. Progent's Outsourcing White Paper and flyers show how Progent can help you create a protected and robust network foundation for your vital business software based on Microsoft Windows such as Office XP, Office 2003, and Microsoft Office 2000.

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    Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small or mid-size organization's servers in a solution that delivers the highest degree of availability and scalability and is also simple to transfer to another host. ProSight Virtual Hosting options are based upon mature virtualization technologies that allow small companies with multi- platform IT systems to economize dramatically on the expense of capital equipment, system support, and network management while benefiting from enterprise-class reliability and an unmatched degree of vendor independence.

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    Lync Server 2010 provides IM, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and traditional PSTN calling. Microsoft Lync Server 2010 can extend the functionality of Microsoft Exchange Server, SharePoint and Office or cloud-based Microsoft 365 and streamlines administration through integration with Windows AD. Lync 2010 can also reduce expenses by doing away with Voice-over-IP hardware and subscription fees, PBX systems, or conventional teleconferencing technology. Progent's certified unified communications experts can provide online and onsite support to assist you to maintain and troubleshoot your existing Lync 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is the renamed and revamped release of the product. Progent can also help you to plan and carry out a smooth Skype for Business migration or a migration to Microsoft Teams.

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    Progent's management team includes industry veterans with years of background providing computer consulting services, technical support, and strategic information system planning to businesses ranging from startups to global enterprises. Great service requires great personnel, and Progent is proud to have assembled a management staff that can provide businesses with the best service value available anywhere.

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    Progent's Technical Response Center (TRC) offers low-cost national extended hours remote troubleshooting for computer systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service professionals provide extended hours phone help and remote direct network connection to isolate and repair technical problems rapidly and affordably.

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    Progent can assist your business in any and all phases of your upgrade to Exchange Server 2016 including designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying storage requirements for your virtual machines (VMs), mailbox databases and logs; configuring HLB for fault-tolerant client access services; designing, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent's team of application experts can provide in-depth consulting, software programming, deployment help, and webinar classes for leading applications covering vital areas including ERP, financials, business analytics, web commerce application development, and the MS Office family of business productivity software. As a Microsoft Partner with years of background delivering high-level consulting and troubleshooting services online, Progent can assist clients throughout the U.S. to save the time and expense associated with travel and on-site activity without compromising the high quality of consulting support.

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    Progent's ProSight Email Guard uses the technology of leading data security companies to deliver web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.

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