Fast Remote Technical Support for Adelaide South Australia Computer Systems
Fast Phone Support for Adelaide SystemsFor businesses located in Adelaide South Australia, Progent provides online support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated technology needed to solve the majority of network problems rapidly. Efficient support lowers immediate expenses because solutions use up fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your company saves even more in indirect costs by minimizing or avoiding network outages and associated losses resulting from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced online technical support know-how is especially important in environments that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's billing policy for online support is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you pay exclusively for the support that you receive. In contrast to typical online service organizations, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and simple policy for pricing avoid situations where quick repairs somehow turn into substantial bills. Progent's penchant for handling technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized tools and field-proven processes which promote the highest level of effectiveness for online engineering help and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's remote service group to access your computer system remotely without breaching system security.

Progent's advanced technical support reporting application includes thorough documentation describing all service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of all help rendered to every client by any engineer. This archive of problems and fixes is stored as a readily searchable proprietary database that enables Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's online consulting experts can arrive at optimal resolutions quickly.

Remote services available from Progent to customers in Adelaide South Australia include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same best-of-breed technology used by some of the industry's top enterprises. The ProSight series of network management outsourcing services covers all critical areas of modern networking such as email protection, security and compliance, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow transparent backup and rapid recovery of critical files, apps, system images, and virtual machines. ProSight DPS lets your business avoid data loss caused by hardware breakdown, natural disasters, fire, malware like ransomware, user error, malicious employees, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are best suited for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a flexible and affordable alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to maximizing the protection and functionality of your computer network, Progent's software/firmware update management services allow your IT team to focus on line-of-business projects and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Android, and other personal devices. With 2FA, whenever you log into a secured application and enter your password you are asked to confirm your identity via a device that only you possess and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized as this added means of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate several verification devices. For details about ProSight Duo identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup system that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting experts for special information technology programs. Progent's charges for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that handles all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation tool for handling end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center team of veteran network professionals offers your clients in Adelaide South Australia quick contact with a reliable technical support resource with years of experience delivering phone support and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk perception as a significant contributor to business performance, and Progent's goal is to resolve and not just report technical problems.

  • Business Applications Services: Education, Development, and Integration
    Progent's Applications Consulting Group offers phone-based advanced engineering expertise and education in special application areas including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To read additional information on Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver businesses in Adelaide South Australia online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to suit your business so your computer maintenance is proactive and automated. By spotting possible issues before they expand into full-scale emergencies, proactive monitoring can head off stressful and costly network crises. Progent can also provide help with system monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or environments based on multiple operating systems.
How Your Adelaide Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Adelaide South Australia, Progent's online computer support engineers are ready to provide professional and cost-effective system support the instant your organization has to have it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair network problems quickly while avoiding the cost and lost productivity associated with on-premises support calls.

Even if your Adelaide business deals with a regular independent consultant or employs a full time IT staff that know how to deal with typical network problems, Progent�s Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the experience to fix sudden system crises or especially complex integration problems.

Benefits of Progent's IT Support for Businesses in Adelaide South Australia
Progent's online network troubleshooting services allow your Adelaide organization to experience the benefits of timely, enterprise-class IT support without the cost of maintaining a full-time IT organization. Your information system will acquire greater business value by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    With most organizations in Adelaide South Australia, nearby computer support providers, whether consisting of independent consultants or an internal IT staff, can handle the majority of network problems. On the other hand, major troubles may spring up when your regular resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local service personnel. In these instances, Progent's online service specialists provide an easy, fast, and affordable way to supplement your local resources and to pass on useful knowledge to improve your ability to deal with future problems in-house.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller businesses commonly rely on individual freelance service providers. While freelance consultants carry smaller internal costs than larger support firms and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the absence of backup personnel may require your business to wait for assistance during an IT crisis. As your business grows, system downtime and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of backup service experts to make sure your IT system remains available.

  • Create a Scalable Basis for Smooth Growth
    Businesses typically start with an information architecture implemented on a modest budget. Without a robust infrastructure, slap-dash fixes can get thrown onto a weak foundation. As a company grows, stability and scalability problems can impede the success of the organization. These badly designed systems require careful analysis, smart long-term planning, and broad-based IT expertise to upgrade to a network architecture able to offer the solid foundation to meet current business requirements and ease future expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller businesses need advice and technical training to negotiate an increasingly complicated array of technology options available for accelerating business growth and enhancing efficiency. These companies do not need a computer consultant who is attempting to sell a certain vendor's technology. IT consulting and product selling can result in a scenario where the recommended solution is designed around a profitable technology instead of the genuine requirements of a business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align technical expertise with the real needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of technical expertise, refined remote support tools, and understanding of enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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