Fast and Affordable Remote Troubleshooting for Adelaide South Australia Computer Networks
Urgent Phone Help for Adelaide NetworksFor businesses in Adelaide South Australia, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, plus the assistance of CISSP-certified security experts to handle advanced security design and diagnostic issues.

Progent's online technical support experts provide excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools required to solve most information system problems quickly. This reduces direct expenses since service calls accumulate minimal billable minutes. Online support also eliminates the cost of sending a consultant to your location. Your company saves even more in indirect expenses by minimizing or eliminating network outages and related costs resulting from business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive remote consulting experience is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's billing model for remote help is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you are billed only for the support that you receive. Unlike many online support organizations, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and clean model for billing avoid situations where quick solutions somehow turn into big invoices. Progent's penchant for solving technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of optimized tools and field-proven methodologies that promote the highest level of effectiveness for remote help and repair for information systems of all sizes. Progent's online support team can communicate with your company's network without violating system security.

Progent's powerful service reporting system stores detailed histories for the support that Progent's customers have received. Progent's authorized consultants have access to the details of assistance delivered to every customer by every Progent engineer. This history of issues and resolutions is stored as a conveniently retrievable support knowledge base that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and working relationships with key technology companies such as Cisco and Microsoft make available additional massive support knowledge bases and permit priority access to vendors' in-house support staff so Progent's remote consulting experts can find the most efficient resolutions promptly.

Remote support provided by Progent to clients in Adelaide South Australia include:

ProSight Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, subscription-based services intended to allow small and medium-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's top corporations. The ProSight portfolio of IT management outsourcing services addresses all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any looming issues can be addressed before they have a chance to impact productivity. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for managing your client-server infrastructure by offering an environment for streamlining common time-consuming tasks. These can include health monitoring, update management, automated remediation, endpoint setup, backup and restore, anti-virus defense, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it sends an alert to your specified IT personnel and your assigned Progent technical consultant so that potential problems can be taken care of before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time management reporting utilities created to integrate with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and monitor your backup processes and allow transparent backup and fast restoration of vital files, applications, system images, plus VMs. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity verification on iOS, Android, and other personal devices. Using 2FA, when you log into a secured application and enter your password you are asked to verify your identity via a device that only you possess and that uses a separate network channel. A wide range of out-of-band devices can be used for this second form of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For more information about Duo identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Service Desk provides a transparent supplement to your internal network support group. End user access to the Service Desk, provision of technical assistance, escalation, trouble ticket creation and updates, performance measurement, and maintenance of the support database are consistent regardless of whether issues are resolved by your internal IT support group, by Progent's team, or by a combination. Your business has complete flexibility to extend or reduce your share of support activity as required. Progent takes care of startup deployment and onboarding of the professional services PSA software plus documentation, testing and training. For details about ProSight Shared Support, go to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information system. Besides optimizing the security and functionality of your IT network, Progent's software/firmware update management services permit your in-house IT staff to concentrate on more strategic initiatives and activities that derive maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup/recovery system that aligns with your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT programs. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of information technology allows customers to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Help Desk Co-management services make it possible for your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk staff of seasoned information technology professionals provides your workers in Adelaide South Australia immediate contact with a dependable support resource with extensive background offering telephone-based consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center perception as a crucial driver of company performance, and Progent's aim is to resolve instead of merely report IT problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Experts staff offers remote professional consulting expertise and training in special business application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for Microsoft business applications such as CRM, Project, Office Word, and Office Excel. To learn more information about Progent's consulting, custom development, and training services, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center2, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Adelaide South Australia online hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can adapt SCOM to accommodate your environment so your network support is proactive rather than reactive. By anticipating emerging trouble spots before they cause crashes, system monitoring can head off disruptive and expensive network failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or networks that support a mix of OS platforms.
How Your Adelaide Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Adelaide South Australia, Progent's online network support specialists are ready to deliver expert and economical system help the moment your organization needs it. More than two decades of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to repair computer problems quickly while avoiding the expense and lost time associated with on-site support visits.

Even if your Adelaide company deals with a local independent support technician or maintains an in-house organization that know how to deal with the majority of computer problems, Progent's Microsoft certified engineers can offer a convenient and transparent remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to resolve sudden system crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Offices in Adelaide South Australia
Progent's online technical help services allow your Adelaide organization to experience the advantages of immediate, world-class IT support without the expense of maintaining a full-time IT organization. Your information system will derive added business value by being increasingly reliable, productive, and secure. Benefits to your company include:

  • Seamless virtual expansion of your local support resources
    With most companies in Adelaide South Australia, local computer service resources, whether consisting of independent consultants or an internal IT staff, can handle typical network problems. On the other hand, IT crises can spring up when local resources are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your usual support people. In these cases, Progent's online support experts give you an easy, fast, and budget-friendly way to augment your regular help and to convey useful information to improve your capability to resolve downstream issues in-house.

  • Less Dependence on Individual Consultants
    For network support, smaller offices often depend on independent freelance service providers. Although freelance consultants have less internal costs than big support firms and can often charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the lack of fallback personnel may require your company to go without help during an emergency. As your company grows, network unavailability and problems with critical applications are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service experts to make sure your network is always up and running.

  • Create a Scalable Basis for Smooth Growth
    Organizations often begin with an IT architecture created on a shoestring budget. Without a strong framework, band-aid fixes often get thrown onto a shaky foundation. When a company grows, stability and scalability problems can hinder the success of the organization. Such badly designed systems need careful analysis, smart strategic planning, and wide IT expertise to evolve to a network infrastructure that can provide the solid foundation to meet current business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations need guidance and technical education to negotiate an increasingly complicated array of product options available for promoting business success and enhancing productivity. Businesses do not need a computer engineer who is trying to earn a commission on a certain vendor's technology. Network consulting and product sales can result in a situation where the proposed solution is designed around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts by offering just services instead of products. This allows Progent to align technical expertise with the best needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical expertise, refined support software, and familiarity with enterprise networking enable companies to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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