Fast and Affordable Online Support for Adelaide South Australia Information Networks
For companies in Adelaide South Australia, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex infrastructure problems, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security design and troubleshooting jobs.
Progent's remote support experts offer excellent leverage due to the fact that they possess the practical background and are equipped with the advanced technology needed to resolve the majority of information system problems quickly. This lowers direct expenses because solutions use up minimal billable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by reducing or avoiding network outages and related losses due to business disruption, upset clients, idle employees, and distracted management. Progent's advanced online consulting experience is especially valuable for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's pricing model for online help is structured to leverage your network support investment. Progent bills by the minute for phone assistance, so you pay only for the support that you receive. Unlike many remote service firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and clean model for billing save you from scenarios where speedy. minor fixes manage to turn into big tabs. Progent's skill at handling technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of customized tools and proven methodologies that allow the highest level of effectiveness for remote technical support and repair for information networks of any size. Progent provides safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's Technical Response Center to access your computer system without violating system security.
Progent's sophisticated customer support database system keeps thorough records describing all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of assistance delivered to each customer by every engineer. This database of problems and repairs is stored as a conveniently searchable support knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority access to vendors' internal support staff with the result that Progent's online service experts can determine optimal resolutions in the least time.
Online services available from Progent to clients in Adelaide South Australia include:
Certified Windows Experts
Progent's Microsoft-premier remote support engineers can deliver computer system repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a broad range of platform support including Microsoft Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams integration, Microsoft Skype for Business migration consulting, Microsoft Lync Server management, and Office Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of cost-effective desktop consulting and support services to help your business to deploy, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 11 planning and upgrade consulting and Windows 10 integration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure consultants, and validates an individual's networking knowledge at the expert level. Cisco CCIEs can resolve even the most difficult issues occurring in network infrastructure planning, integration, management, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying software patches. CCIEs provide excellent value since their deep expertise allows them to fix problems rapidly. In typical cases, less seasoned service providers can struggle for many hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco CCIE certified consultants can communicate with your computer system using the latest remote troubleshooting technology in order to provide fast, safe, and economical diagnosis and repair.
Progent's CCIEs offer assistance with all of Cisco's top-selling family of networking devices. Cisco networking consulting provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting and support services, Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager/CallManager consulting and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and Cisco wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Aironet APs consulting support, Cisco wireless controllers integration consulting, Cisco VPN and Network Security engineering assistance, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of security solutions that can enhance the defenses of your Windows, macOS and OS X, or Linux environment against attacks or assist your company to clean up rapidly following a damaging penetration. Security services offered by Progent cover thorough data security and compliance audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm assaults; configuring firewalls; building secure mechanisms for off-site and mobile access; guarding your email system against viruses, spam and directory harvest attacks; and establishing 24x7 network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting to help businesses of all sizes connect their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration support services that include Microsoft 365 Exchange Online integration solutions with local installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable process for restoring services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and patches and can generate reports to verify full service restoration, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online consulting services to cover a broad array of information technologies including system architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server hardware economization and simplified management in environments that include Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance analyzing anomalies affecting UNIX/Linux systems based on leading versions of UNIX such as:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services designed to allow small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's leading enterprises. Progent's ProSight line of network monitoring and management services covers all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to automate the complete malware attack progression including blocking, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a selection of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and monitor your backup operations and enable non-disruptive backup and fast restoration of critical files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural disasters, fire, malware such as ransomware, user error, malicious employees, or software bugs. Managed backup services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these managed backup services are best suited for your IT environment.
- Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of all sizes a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving information system. In addition to optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your IT team to focus on more strategic projects and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected application and enter your password you are requested to confirm who you are on a device that only you have and that is accessed using a different network channel. A wide range of devices can be utilized as this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register multiple validation devices. To find out more about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver web-based management and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that need important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can save as much as half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you're planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
How Your Adelaide Company Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Call Center support alternatives for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of remote desktop technical support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent offers help desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progent's Help Desk Co-management services allow your IT organization to split the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is an advanced service desk solution based on the leading PSA platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk staff of veteran network professionals provides your computer users in Adelaide South Australia fast access to an efficient network service group with years of background providing telephone-based consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk the reputation as a significant enabler of business success, and Progent's policy is to resolve rather than simply record IT issues.
- Business Applications Services: Training, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides remote professional engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft business applications such as CRM, Project, Office Word, and Microsoft 365 Excel. To read more on Progent's consulting, customization, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center2, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring Support
Progent can deliver businesses in Adelaide South Australia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize SCOM to accommodate your environment so that your IT maintenance is proactive rather than reactive. By detecting potential problems before they grow into downtime, system monitoring can head off stressful and expensive information system crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems powered by a variety of operating systems.
To get in touch with Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Adelaide South Australia, Progent's phone-based network support engineers can provide professional and cost-effective IT support the instant your business requires it. Over two decades of delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to refine online access tools to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.
Even if your Adelaide business has a regular independent consultant or employs an in-house IT staff that can handle ordinary network problems, Progent's Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to handle unexpected network emergencies or particularly complex integration problems.
Features of Progent's Online Network Services for Adelaide South Australia
Progent's phone support, Internet-based troubleshooting, network security expertise, and system management services give businesses in Adelaide South Australia the greatest leverage for your IT budget. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk call center support and network administration, Progent's experts can provide your company world class network support while permitting you to eliminate the expense and hassle of running a large internal IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Adelaide South Australia and is also ideal for customers in more remote areas that have a limited supply of consultants with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide range of Microsoft support tools, technical databases, and continuing education.
- By the Minute Rates to Minimize Costs
Progent provides online support on a minute-by-minute basis, so you pay only for the support you receive. Progent has no minimum fee for online help and imposes no monthly retainer for services delivered during regular working hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Infrastructure Specialists
Progent's registered experts for Cisco offers the services of authorized specialists who have skill in planning, deploying, and managing networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core consulting services consist of technology integration, Microsoft Exchange expertise, corporate security planning, and shared Help Desk services. Progent's Experts group offers in-depth consulting support for specific application areas. Help offered by the Application Experts Group covers:
Dynamics GP Support and Programming
MS Project and Project Online Expertise
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Support
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Development
MySQL Database Administration and Application Design
Apple Mac Integration
Amazon MWS Programming
By offering a full service centralized source for network generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive information technology solutions that address the special requirements of your company.
- Advanced Remote Access Tools
Secure online access permits Progent's support experts to observe exactly what your users see. This makes it possible to find fast fixes to problems that could otherwise require a costly onsite visit. State-of-the-art remote access tools and expert engineers together allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in offsite support and remote system monitoring.
- Support for Leading VPN Gateways
Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- Round-the-Clock Support for High Network Uptime
For companies with mission-critical applications, Progent offers optional 24x7 online support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this offering can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-conscious businesses whose clients require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical background, fine tuned support tools, and understanding of corporate IT enable companies to avoid the limitations of excessive reliance on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Getting Online Computer Help from Progent?
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on professional experience, at the forefront of network service, performing a wide variety of technical tasks for a large mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert IT help, but also a support engineer with proven methods for applying technical knowledge to solve real-world IT problems quickly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises visits by the minute. Consequently, you are billed exclusively for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you will not be forced to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many independent consultants or local service firms who provide scant documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports sent by every consultant to each client. The practice of detailing and organizing service records results in more efficient support and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible issues before they cause downtime, network monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.