Fast Remote Help for Adelaide South Australia Computer Systems
For companies located in Adelaide South Australia, Progent offers online help for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Certified engineers have provided remote support to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex networking problems, plus the assistance of CISA and CISSP-qualified security consultants to help with advanced security architecture and diagnostic jobs.
Progent's online technical support engineers provide excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated tools necessary to solve most information system issues rapidly. Efficient support lowers immediate expenses since solutions require minimal billable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company saves even more with incidental expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting experience is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.
Progent's pricing model for remote help is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you owe only for the support that you actually get. Unlike many online service organizations, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate scenarios where speedy. minor solutions somehow turn into major tabs. Progent's penchant for disposing of technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered an array of optimized technologies and proven methodologies which promote the maximum level of efficiency for remote technical support and troubleshooting for information systems of any size. Progent's remote service group can access your network without compromising system security.
Progent's sophisticated customer support database application maintains comprehensive histories of all support that Progent's clients have been provided. Progent's authorized consultants have access to the details of support provided to every client by every Progent consultant. This database of trouble tickets and solutions is organized as an easily accessible internal database that permits Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and permit fast response from vendors' internal support staff so Progent's online consulting experts are able to determine the best resolutions quickly.
Remote services offered by Progent to businesses in Adelaide South Australia include:
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Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support experts can provide computer repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a broad variety of platform support services including Microsoft Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide array of affordable desktop support services to assist you company to deploy, configure, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services include offering Windows 11 system design and upgrade consulting and Windows 10 integration consulting, plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your PCs and web-facing tablets and smartphones.
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Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and validates a person's network technology skills at the expert level. CCIEs can deal with even the most complex problems associated with network design, installation, management, security, and troubleshooting. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs provide excellent value because their deep expertise enables them to fix problems quickly. In common instances, less seasoned engineers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network via state-of-the-art on-line support tools in order to perform efficient, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular family of networking appliances. Cisco technology support provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless Access Points engineering help, Cisco wireless controllers consulting, Cisco VPN and Security Consulting help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to carry out the urgent first step in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware engineer can assist businesses to identify and isolate infected servers and endpoints and protect undamaged resources from being penetrated. If your Adelaide system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Help
Progent's ransomware recovery consultants can help your Adelaide organization to restore an IT network victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's group of cybersecurity experts bring the wide range of skills required to rebuild all critical facets of a compromised system rapidly and with minimal data loss. To learn more, see Progent's ransomware cleanup and business continuity services.
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CISM and CISSP Premier Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of system protection solutions to enhance the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to recuperate rapidly after a serious penetration. Security support services offered by Progent cover in depth information security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious attacks; installing firewalls; building safe techniques for off-site and mobile communication; securing your email system from spam and DHA attacks; and managing round-the-clock network monitoring.
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Cloud Integration

Progent can provide advanced online consulting services to help organizations of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that utilize local resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration services that include Microsoft 365 Exchange Online integration solutions with local Exchange environments,
Azure hybrid cloud planning and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services quickly after an outage. SRM provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also allows transparent testing for site recovery, updates and patches and can generate reports to verify full service recovery, validate SLAs and prove DR compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist you to design, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud used for managing private and public cloud and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and managed with a high level of automation independent of the hardware making up the underlying network infrastructure.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists can provide phone-based support services to cover a broad array of information technologies such as network infrastructure, email solutions, system and process security, plus UNIX and Microsoft Windows coexistence. For server hardware economization and easy management in networks that include Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also assist with transitioning from older systems to MS Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.
Important Linux platforms for which Progent offers expert support include:
RedHat
SUSE
Debian-GNU
Slackware Linux
Ubuntu
ProSight Subscription-based Services for Small and Mid-size Businesses
Progent provides a family of low-cost, subscription-based managed services intended to enable small and medium-size organizations to utilize the same cutting-edge technology used by many of the world's leading corporations. The ProSight portfolio of network monitoring and management services addresses all critical facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by offering tools for performing common time-consuming jobs. These include health monitoring, patch management, automated repairs, endpoint configuration, backup and recovery, A/V defense, remote access, standard and custom scripts, asset inventory, endpoint profile reports, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your designated IT management staff and your Progent consultant so emerging problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking hardware such as switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time and in-depth management reporting tools created to integrate with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a family of management offerings that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and allow transparent backup and fast restoration of vital files, applications, system images, plus VMs. ProSight DPS helps your business protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight MFA with Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification on iOS, Android, and other personal devices. With Duo 2FA, when you log into a secured application and give your password you are asked to confirm who you are on a device that only you possess and that uses a separate network channel. A broad range of devices can be utilized for this added means of ID validation such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can register multiple verification devices. For details about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Shared Call Desk: Outsourced and Shared IT Support Desk Services
Progent's Shared Service Desk provides a seamless extension of your core network support staff. Client interaction with the Help Desk, provision of technical assistance, problem escalation, trouble ticket generation and updates, efficiency metrics, and management of the service database are cohesive whether incidents are taken care of by your internal support resources, by Progent's team, or a mix of the two. You have unrestricted flexibility to expand or reduce your share of support activity as circumstances demand. Progent takes care of startup installation and provisioning of the professional services automation (PSA) software plus documentation, validation and training.
To learn more about ProSight Co-Managed Support, refer to ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and tasks that deliver the highest business value from your network. Read more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security regulations, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery system that meets your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:
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Call Center Support
Progent's Help Desk Call Center programs for companies with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progent's Help Desk consulting services can aid you in creating an efficient new Help Desk Call Center or improving your established organization, identifying or modifying Call Center software products to address the unique demands of your company, or providing occasional online personnel to reinforce your internal Call Center group during high-demand scenarios such as software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk team of experienced information technology experts provides your clients in Adelaide South Australia fast contact with a dependable technical support group with substantial background offering phone help and remote troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center recognition as a major enabler of company performance, and Progent's aim is to fix and not simply track technical issues.
- Business Applications Services: Education, Programming, and Integration
Progent's Applications Experts Group offers phone-based and in-depth consulting support and training in special business application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn additional information on Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center2, expand or optimize an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Adelaide South Australia online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can adapt SCOM to accommodate your business so your IT maintenance is proactive rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can ward off inconvenient and costly service failures. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by a mix of operating systems.
How Your Adelaide Business Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Adelaide South Australia, Progent's online network support specialists are ready to deliver effective and cost-effective system help the instant your business requires it. More than two decades of providing online technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity technology to repair network problems quickly while eliminating the expense and lost productivity associated with on-site service calls.
Even if your Adelaide company has a regular freelance consultant or employs an in-house organization that can handle common computer problems, Progent's Microsoft certified engineers are available to offer a convenient and transparent remote extension of your local resources in cases when your regular service personnel either don't have the availability or the experience to deal with unexpected network emergencies or especially complex integration problems.
Benefits of Progent's Network Help for Businesses in Adelaide South Australia
Progent's online network troubleshooting services enable your Adelaide organization to have the benefits of timely, enterprise-class IT support without the expense of maintaining a full-time IT staff. Your network will acquire added business worth by being more reliable, productive, and secure. Advantages to your business include:
- Seamless remote expansion of your local support resources
For most businesses in Adelaide South Australia, nearby network service providers, whether consisting of outside consultants or an internal IT staff, can handle typical technical problems. On the other hand, major troubles may occur when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual support people. In these situations, Progent's on-call service specialists provide a convenient, quick, and budget-friendly solution to supplement your regular resources and to transfer valuable information to increase your capability to deal with future issues in-house.
- Reduced Reliance on Individual Service Providers
For IT support, smaller organizations often depend on independent freelance consultants. While independent service people have smaller overhead than larger service organizations and can often charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the lack of fallback help may require your company to go without help during an emergency. As your company expands, network unavailability and trouble with critical software become more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of backup service expertise to make sure your IT system remains up and running.
- Build a Solid Basis for Seamless Growth
Businesses often begin with an information architecture created on a modest budget. Without a proper framework, band-aid repairs can get thrown onto an unstable foundation. When a network grows, stability and scalability problems can impede the productivity of the business. These poorly built systems require proper assessment, intelligent strategic planning, and wide technical expertise to upgrade to a system infrastructure that can deliver the solid foundation to meet vital business demands and simplify future expansion.
- Interact with Problem Solvers Rather Than Technology Vendors
Smaller organizations need advice and technical education to negotiate an ever more complicated maze of product options capable of promoting business success and improving productivity. Businesses hardly need a network consultant who is trying to resell a certain vendor's technology. Network support and product sales can result in a scenario where the proposed
solution is built around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts of interest by selling just services rather than products. This allows Progent to match technical consulting with the best interests of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical expertise, refined support software, and understanding of corporate IT enable companies to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.
Progent stands out by providing:
- Proven Methodology
Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, at the front lines of network support, executing a broad variety of technical projects for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not just expert IT help, but also a support engineer with field-tested methods for using technical knowledge to solve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote support and in-person visits by the minute. As a result, you pay just for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for services delivered during regular working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast solutions so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent faces few competitors. Businesses who utilize familiar freelance consultants or who employ in-house IT personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, protected, and efficient.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.