Fast and Affordable Remote Technical Support for Adelaide South Australia Information Networks
For businesses located in Adelaide South Australia, Progent provides remote support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security design and troubleshooting jobs.
Progent's online technical support experts provide exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools needed to resolve the majority of information system problems rapidly. This lowers direct expenses because solutions use up fewer chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting know-how is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are charged exclusively for the support that you actually get. Unlike typical online service organizations, Progent asks for no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing avoid situations where fast fixes somehow end up as large invoices. Progent's penchant for solving problems efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of customized tools and field-proven methodologies which ensure the maximum level of effectiveness for remote engineering help and troubleshooting for computer systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to access your computer system remotely without compromising system security.
Progent's proven technical support reporting application maintains extensive histories describing the support that Progent's clients have been provided. Progent's authorized engineers have access to the records of support delivered to every customer by every consultant. This archive of problems and fixes is organized as a conveniently accessible proprietary knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and close associations with key vendors including Cisco and Microsoft open up other massive technical databases and allow fast response from manufacturers' in-house product engineers so Progent's remote service experts are able to determine the best solutions quickly.
Remote technical support services offered by Progent to customers in Adelaide South Australia include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote service engineers can deliver computer repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist your company with a wide range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid deployment consulting, Microsoft Teams configuration help, Microsoft Skype for Business migration support, Microsoft Lync Server integration, and Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a broad range of affordable desktop consulting and support services to help your company to deploy, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network engineers, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to deal with the most difficult problems occurring in network planning, deployment, maintenance, protection, and repair. CCIEs work on a privileged basis with Cisco's internal support staff in isolating problems with IOS network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad experience permits them to find solutions for problems rapidly. In common instances, less experienced consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your network using state-of-the-art on-line support technology to provide efficient, secure, and affordable diagnosis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of infrastructure appliances by delivering services that include:
CISSP and ISSAP Certified System Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security services to strengthen the safety of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your business to clean up rapidly following a serious penetration. Security consulting services available from Progent include: thorough data security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious attacks; setting up firewalls; designing secure mechanisms for off-site and mobile communication; protecting your messaging system against spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote consulting to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine local resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for recovering services quickly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can produce reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, deploy, test and administer a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud tools for managing private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the basic IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online support services to address a wide array of computer technologies such as network architecture, email solutions, network and process security, plus UNIX and Windows coexistence. For server consolidation and simplified management in environments that combine Linux with Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues enables fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and cuts service costs.
Major Linux platforms for which Progent can provide expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the world's leading corporations. The ProSight series of network management outsourcing services addresses all critical facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup environment that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these special areas of computer technology enables customers to complete major initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Adelaide Business Can Contact Progent's Remote Support Experts
Help Desk Services
Progent's Help Desk support alternatives for businesses with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Progentís Help Desk sharing services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned network professionals offers your workers in Adelaide South Australia immediate communication with a large support group with extensive background delivering phone support and online repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a major enabler of company efficiency, and Progent's target is to fix and not merely track network issues.
- Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and education in key application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, customization, and training services, go to Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver businesses in Adelaide South Australia online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so that your IT support is proactive and automated. By uncovering potential trouble spots before they evolve into downtime, proactive monitoring can avoid inconvenient and costly network crises. Progent can also use system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments powered by a mix of platforms.
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Adelaide South Australia, Progent's online network support engineers are ready to deliver effective and cost-effective system help the instant your organization has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to solve computer problems quickly while avoiding the cost and lost productivity that comes with on-site service visits.
Even if your Adelaide business relies on a regular freelance support technician or maintains a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and transparent remote extension of your on-site resources for situations when your regular service personnel either don't have the availability or the knowledge to address unexpected system emergencies or particularly complicated integration projects.
Features of Progent's Online Computer Support for Adelaide South Australia
Progent's phone support, Internet-based troubleshooting, system security expertise, and network administration services give companies in Adelaide South Australia the greatest leverage for your IT investment. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk services and network management, Progent's experts can deliver your company world class network support while allowing you to avoid the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Adelaide South Australia and is also ideal for networks in more remote regions that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner support company, Progent has the advantage of a wide array of Microsoft support tools, technical databases, and continuing training.
- By the Minute Rates to Reduce Expenses
Progent provides remote support on a by-the-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for phone service and imposes no monthly subscription fee for services provided during regular business hours. This saves you from facing big invoices for simple repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco offers help from on-staff professionals who have experience in planning, deploying, and managing networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and secure infrastructure for local and remote networking.
- Application Specialists Group
Progent's core support services consist of system integration, MS Exchange Server consulting, corporate security planning, and Co-managed Help Desk services. Progent's Application Experts Team can provide in-depth consulting support in specific business applications. Support available from the Application Experts Team includes:
Microsoft Dynamics GP Support and Programming
MS Project and Project Online Expertise
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management and Application Development
MySQL Management Support and Software Design
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient one-stop source for network generalists and application experts, Progent is able to deliver timely, inexpensive, and comprehensive IT solutions that address the unique requirements of your company.
- Advanced Online Access Tools
Secure online access permits Progent's service professionals to see precisely what your customers see. This makes it easier to find fast fixes to problems that might otherwise require a costly personal visit. Effective remote connectivity tools and experienced engineers combine to allow Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network tracking.
- Support for Leading VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- Round-the-Clock Service for High System Availability
For businesses with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help ensure high network availability.
- Help Desk Call Center
Progent's Help Desk Call Center services are intended especially for budget-constrained businesses whose workers require immediate recourse to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical experience, refined support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.
Progent stands out by offering:
How Does My Business Begin Getting Online Network Support from Progent?
- In-depth Expertise in Microsoft's Full Line of Servers
Progent can provide world-class expertise for Microsoftís powerful server products with services that include Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2019 Server planning and configuration, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to charge for online service and in-person visits per minute. As a result, you are invoiced only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and asks no retainer for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for quick repairs so you won't be tempted to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Businesses who work with trusted independent consultants or who employ in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide 24x7 network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.