Fast and Affordable Remote Support for Adelaide South Australia IT Networks
Urgent Remote Support for Adelaide SystemsFor organizations in Adelaide South Australia, Progent offers online help for computer systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online support to businesses in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and diagnostic issues.

Progent's remote support experts offer excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced technology required to resolve the majority of information system issues quickly. This reduces immediate expenses because service calls accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company benefits additionally with indirect costs by minimizing or avoiding system downtime and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.

Progent's billing policy for online help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based assistance, so you owe just for the services that you actually get. Unlike many remote service organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent scenarios where quick repairs somehow end up as large invoices. Progent's penchant for handling technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized technologies and field-proven processes which allow the highest degree of efficiency for remote engineering help and troubleshooting for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's remote service group to communicate with your company's environment without breaching network security.

Progent's advanced service database application keeps detailed documentation describing all service that Progent's customers have received. Progent's team service personnel have access to the records of support rendered to every customer by any Progent consultant. This database of problems and responses is stored as a conveniently retrievable support database that enables Progent's online support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft open up other extensive technical knowledge bases and permit quick access to vendors' in-house product engineers so Progent's remote consulting experts are able to determine optimal solutions in the least time.

Remote support provided by Progent to businesses in Adelaide South Australia include:

ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the world's top enterprises. Progent's ProSight series of network monitoring and management services covers all critical facets of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology companies to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow transparent backup and fast restoration of vital files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, malicious insiders, or application glitches. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of any size a versatile and affordable solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides optimizing the protection and reliability of your IT network, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. With 2FA, when you log into a secured application and enter your password you are asked to confirm your identity via a device that only you possess and that is accessed using a separate network channel. A wide range of out-of-band devices can be used for this second form of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. To learn more about ProSight Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of in-depth reporting utilities designed to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and troubleshoot their connectivity appliances like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any looming issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For more information, refer to The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special IT programs. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology enables clients to complete critical projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk support programs for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle challenging problems.

    Progent's Help Desk Co-management services allow your business to split responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced information technology experts gives your workers in Adelaide South Australia quick contact with a large technical support group with substantial experience offering phone support and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center perception as a solid enabler of business efficiency, and Progent's intent is to resolve and not just annotate IT problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Team provides remote advanced consulting expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Project, Microsoft 365 Word, and Office Excel. To read more about Progent's consulting, programming, and training services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center2, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in Adelaide South Australia remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize Operations Manager to suit your business so that your computer support is proactive and automated. By uncovering looming problems before they cause network outages, remote monitoring can head off stressful and costly service crises. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a mix of platforms.
How Your Adelaide Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Adelaide South Australia, Progent's phone-based network support engineers can deliver effective and affordable IT help the moment your organization has to have it. More than 20 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to fix network problems rapidly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Adelaide company has a local freelance consultant or employs an in-house organization that can deal with day-to-day computer issues, Progent's Microsoft certified engineers can offer a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to deal with sudden network crises or especially challenging integration projects.

Benefits of Progent's IT Support for Companies in Adelaide South Australia
Progent's remote technical help services enable your Adelaide company to experience the advantages of on-call, world-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire added business value by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient remote expansion of your on-site IT resources
    With most offices in Adelaide South Australia, local computer support providers, whether made up of freelance consultants or an internal IT staff, can solve the majority of technical issues. On the other hand, serious problems may strike when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your usual service people. In these situations, Progent's on-call support specialists give you a convenient, quick, and budget-friendly way to supplement your regular resources and to pass on valuable information to increase your capability to deal with downstream issues in-house.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller offices often rely on independent freelance service providers. Although independent service people carry less overhead than larger consulting firms and can afford to charge marginally less, they are often overextended, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another client, ill, on a trip, or in training, the absence of reserve personnel may force your company to go without help during an IT crisis. As your company grows, network downtime and problems with vital software become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve support experts to insure your IT system is always up and running.

  • Build a Solid Basis for Smooth Expansion
    Companies often begin with an IT system created on a modest budget. Without a robust infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. Such poorly built systems need proper analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a network architecture that can provide the stable foundation to meet current business requirements and simplify downstream growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller businesses need advice and technical education to navigate through an ever more complicated maze of product options available for accelerating business success and enhancing productivity. Businesses do not need a network engineer who is attempting to earn a commission on a certain vendor's products. IT support and product sales can result in a situation where the proposed solution is designed around a profitable product rather than the true requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align IT consulting with the best interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of technical knowledge, refined remote support tools, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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