Fast and Affordable Online Help for Adelaide South Australia Information Networks
For businesses located in Adelaide South Australia, Progent provides online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided remote troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex infrastructure problems, plus the services of CISA and CISSP-accredited cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's remote support experts offer excellent leverage because they possess the practical background and are equipped with the sophisticated technology needed to solve the majority of network problems quickly. This lowers direct costs since service calls require fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization saves even more with incidental costs by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting experience is particularly valuable in environments that depend on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.
Progent's billing model for remote support is designed to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike many remote support firms, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and simple model for billing eliminate situations where speedy. minor repairs somehow turn into large tabs. Progent's skill at solving problems quickly means you saves cash.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized tools and field-proven processes that ensure the highest degree of effectiveness for online engineering help and troubleshooting for IT networks of any size. Progent provides protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's online support team to interface to your company's environment remotely without compromising system security.
Progent's proven technical support reporting application keeps extensive documentation describing all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of support delivered to each Progent client by any engineer. This database of issues and repairs is organized as a readily exploitable proprietary knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft make available other extensive support databases and allow priority response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to determine optimal solutions promptly.
Remote technical services available from Progent to clients in Adelaide South Australia include:
Authorized Windows Experts
Progent's Microsoft-certified online service experts offer computer repair and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 management,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration consulting, Microsoft Teams configuration help, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide array of cost-effective PC desktop consulting and support services to help your business to install, configure, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 migration support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure professionals, and indicates a consultant's networking knowledge at the expert level. CCIEs can handle the most complex issues surrounding network infrastructure design, deployment, management, compliance, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's internal support staff in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying software patches. Cisco qualified CCIEs represent an exceptional value because their deep expertise permits them to fix problems rapidly. In typical cases, less experienced service providers can wrestle for many hours or even days with identical problems that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your network by means of advanced on-line troubleshooting technology in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs can provide help for all of Cisco's market leading selection of networking products by offering services such as:
CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's accredited CISM and CISSP security and compliance experts offer a variety of system protection services to improve the safety of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to clean up quickly after a serious breach. Security solutions available from Progent include: in depth information security and compliance analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; configuring firewalls; establishing safe architectures for remote and mobile connectivity; protecting your email system against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote support to help businesses of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a repeatable process for recovering services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and fixes and can generate reports to confirm complete service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to design, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation regardless of the hardware used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide online consulting services to cover a wide spectrum of information technologies including network infrastructure, email solutions, system and operational security, plus UNIX and Windows coexistence. For server hardware economization and simplified management in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to MS Windows or Linux-based solutions. Progent's team-based methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent online help analyzing problems affecting UNIX/Linux networks powered by popular derivatives of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's top enterprises. Progent's ProSight line of network management outsourcing services covers all key areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has worked with advanced backup product vendors to create ProSight Data Protection Services, a portfolio of offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and allow transparent backup and fast restoration of important files, applications, images, plus virtual machines. ProSight DPS helps your business recover from data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or software bugs. Managed services available in the ProSight DPS portfolio include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these managed services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your existing security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for contract IT projects. Billing rates for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows customers to execute critical projects economically and on time. Progent's special remote consulting services include:
How Your Adelaide Company Can Contact Progent's Online Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center services, shared Help Desk support services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle complex problems.
Progent's Help Desk Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or revamping your established one, evaluating or modifying Help Desk application software to meet the unique requirements of your business, or providing occasional online staff to reinforce your existing Help Desk Call Center team during unusually busy scenarios such as software transitions, major updates, or installing brand new applications.
Progent's Help Desk team of seasoned network experts gives your clients in Adelaide South Australia rapid communication with an effective technical support group with substantial experience providing phone consulting and remote diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a key driver of company performance, and Progent's goal is to fix and not simply record technical issues.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based advanced engineering support and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft business applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more on Progent's consulting, programming, and education offerings, go to Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers organizations in Adelaide South Australia remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your environment so your computer maintenance is proactive and automated. By anticipating emerging trouble spots before they result in crashes, system monitoring can head off inconvenient and costly service breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that support a variety of OS platforms.
To contact Progent about urgent online support with Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For businesses and new ventures in Adelaide South Australia, Progent's phone-based computer support specialists are ready to provide effective and affordable IT support whenever your company needs it. More than a decade of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair computer problems rapidly while eliminating the cost and lost productivity associated with on-premises service visits.
Even if your Adelaide company has a regular independent consultant or employs an in-house organization that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the experience to deal with sudden system emergencies or particularly tough integration projects.
Details of Progent's Remote Network Services for Adelaide South Australia
Progent's online support, remote repair, system security expertise, and system management services give offices in Adelaide South Australia the greatest leverage for your IT investment. Whether you need occasional phone help and remote network repair or full-time Help Desk call center support and network management, Progent's experts can deliver your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a large in-house IT organization. Highlights of Progent's online help services include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Adelaide South Australia and is also ideal for networks in more remote regions that lack consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a wide selection of Microsoft support utilities, service databases, and continuing training.
- By the Minute Billing to Minimize Expenses
Progent provides remote help on a per-minute basis, so you are billed only for the support you use. Progent has no minimum charge for online support and asks for no ongoing retainer for support services delivered during regular working hours. This protects you from paying big bills for routine repairs.
- Availability of Cisco Network Design Specialists
Progent's registered experts for Cisco offers help from authorized professionals with skill in planning, deploying, and supporting networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and protected connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic consulting services consist of technology integration, MS Exchange consulting, network security planning, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting expertise for critical business applications. Help available from the Application Experts Team includes:
Dynamics GP Consulting and Customization
Microsoft Project Support
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Design, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Management and Software Programming
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient one-stop source for network generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that meet the unique requirements of your business.
- State of the Art Remote Connectivity Software
Secure remote connectivity allows Progent's support professionals to see precisely what your users see. This makes it possible to find fast solutions to issues that might otherwise demand a costly personal service call. State-of-the-art remote access tools and experienced technicians combine to enable Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in offsite support and remote system monitoring.
- Support for Leading VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Support for Maximum System Uptime
For businesses with vital applications, Progent can provide optional round-the-clock remote technical services. Combined with automated 24x7 network monitoring based on MS Operations Manager, this offering can help ensure high system availability.
- Help Desk Call Center
Progent's Help Desk support services are intended especially for budget-constrained businesses whose workers need instant access to a Help Desk Call Center with expert phone support and full escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of IT knowledge, refined remote support software, and understanding of enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Receiving Online Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional background, at the front lines of IT support, performing a wide variety of IT tasks for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not just expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises visits by the minute. Consequently, you pay only for delivered support. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be forced to permit minor problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent can focus on offering high-value skills where Progent faces few competitors. Businesses who utilize trusted independent consultants or who maintain internal IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.