Onsite and Online Computer Network Consulting and Troubleshooting

Fast Remote Help for Adelaide South Australia Information Networks
For organizations located in Adelaide South Australia, Progent provides remote support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided remote support to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with complex infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to help with advanced security design and troubleshooting issues.

Progent's remote support engineers provide exceptional value because they have the practical background and have access to the advanced tools necessary to solve the majority of information system problems rapidly. This lowers immediate expenses since solutions use up minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your company benefits even more with indirect expenses by reducing or avoiding system outages and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote consulting experience is particularly helpful in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are billed only for the support that you actually get. In contrast to many online service firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and simple model for pricing save you from situations where fast repairs somehow turn into big tabs. Progent's penchant for handling technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of customized tools and field-tested methodologies that ensure the maximum level of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's Technical Response Center to interface to your company's system remotely without compromising corporate security.

Progent's proven technical support database application keeps comprehensive documentation describing the service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services rendered to every customer by every engineer. This database of problems and responses is structured as a readily retrievable support database that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's extensive list of certifications and close associations with major technology companies including Cisco and Microsoft open up other vast support knowledge bases and permit priority access to vendors' internal product engineers so Progent's remote service experts are able to determine optimal resolutions quickly.

Online support services offered by Progent to businesses in Adelaide South Australia include:

• Certified Microsoft Windows Experts
  Progent's Microsoft-certified remote service experts can deliver computer troubleshooting and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a broad variety of platform support including Windows Server 2022 planning and integration expertise, Windows Server 2019 migration, Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 maintenance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Exchange Server 2010 monitoring and support, SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams planning and integration, Skype for Business migration support, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Project Server Online planning, Microsoft Office Access Development and Training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition can deliver a wide array of affordable desktop consulting and support services to help you company to deploy, integrate, troubleshoot, and administer workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 system design and migration support and Windows 10 configuration assistance, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune expertise to centralize the management of your PCs along with your cloud-connected tablets and smartphones.

• Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and validates a person's networking skills at the expert level. Cisco CCIEs know how to resolve even the most stubborn challenges encountered in network planning, integration, administration, compliance, and problem solving. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network administration utilities and coming up with workarounds or identifying program patches. Cisco CCIEs are an excellent value since their broad expertise permits them to fix problems quickly. In common cases, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can tie into your environment via state-of-the-art on-line troubleshooting tools in order to perform efficient, secure, and economical diagnosis and remediation.

  Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's top-selling selection of infrastructure products by providing consulting services such as:

  • Cisco ASA 5500-X Next Generation Firewalls with Firepower Services Integration and Troubleshooting
  • Cisco Routers Consulting Support
  • Catalyst Switches Engineering Services
  • Nexus Switches Deployment Expertise
  • Cisco Meraki MS Switches Consulting and Support Expertise
  • Cisco Aironet Wireless Access Points Deployment Help
  • Cisco Wireless Controllers Support Services
  • Meraki Wireless Access Points Deployment Help
  • Cisco Unified Communications Manager/CallManager Configuration
  • Cisco VoIP Phones and IP Video Phones Consulting Services and Cisco Wireless IP Phone Configuration
  • Cisco VPN Integration Expertise
  • SIP and CUBE Integration Solutions: SIP PSTN Trunks and CUBE Integration Expertise

• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is intended to guide organizations to take the time-critical first phase in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware expert can assist businesses to locate and isolate breached devices and guard clean assets from being compromised. If your Adelaide system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal Services
  Progent's ransomware recovery consultants can assist your Adelaide company to rebuild a system victimized by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor. Progent's team of IT security experts bring the broad range of knowledge required to rebuild all critical facets of a compromised network quickly and with little data loss. To learn more, see Progent's ransomware cleanup and operational continuity expertise.

• CISSP, ISSAP, and CISM Premier Network Security Experts
  Progent's qualified CISM and CISSP cybersecurity consultants can provide a range of security services that can enhance the defenses of your Windows, macOS and OS X, or Linux network against internal or external threats or assist you to recover rapidly after a damaging penetration. Security support services available from Progent cover in depth information security and compliance assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile communication; defending your email system from viruses, spam and DHA attacks; and setting up round-the-clock proactive monitoring.

• Cloud Integration
  Progent can provide advanced remote support services to help organizations of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your IT team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that combine local IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services such as Microsoft 365 integration with local Exchange deployments, Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.

• VMware Site Recovery Manager (SRM) Consulting
  VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for site recovery, updates and fixes and can produce audit reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and manage a DR system based on VMware SRM.

  Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation regardless of the hardware making up the underlying IP network.

• UNIX/Linux, Solaris, and macOS and OS X Support Services
  Progent's UNIX, Linux experts and macOS and OS X technology specialists offer phone-based consulting services to cover a wide spectrum of information technologies including network infrastructure, email systems, network and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in networks that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux environments. Progent's team-based methodology for solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.

  Progent's UNIX and Linux consultants can provide emergency online assistance diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular variants of UNIX including:
  — Apple Mac OS X
  — Sun Solaris
  — IBM AIX
  — HP-UX (Hewlett Packard UNIX)
  — BSD
  — Silicon Graphics IRIX (SGI/IRIX)
  

Progent's ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced technology deployed by some of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
  ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your data backup operations and allow non-disruptive backup and fast recovery of critical files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or application bugs. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your IT environment.

• Patch Management: Patch Management Services
  Progent's support services for patch management provide businesses of any size a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your ever-evolving information network. In addition to maximizing the protection and functionality of your IT environment, Progent's patch management services allow your in-house IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your information network. Read more about Progent's software/firmware update management support services.

• ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Android, and other out-of-band devices. Using Duo 2FA, when you sign into a secured online account and enter your password you are requested to confirm who you are via a device that only you have and that uses a different network channel. A broad selection of out-of-band devices can be utilized as this second means of authentication including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may register multiple validation devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing family of real-time reporting plug-ins created to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation and Password Management Services
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness either to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's project-based remote consulting solutions include:

• Call Center Support
  Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex problems.

  Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk or revamping your existing organization, selecting or enhancing Call Center software to handle the special needs of your company, or providing temporary phone support personnel to reinforce your in-house Call Center resources to deal with demanding events like software transitions, mass updates, or installing brand new business software.

  Progent's Help Desk staff of experienced information technology consultants provides your clients in Adelaide South Australia rapid access to a reliable technical support group with extensive experience providing phone support and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center the reputation as a major contributor to company success, and Progent's aim is to resolve instead of just record network problems.

• Business Applications Services: Education, Programming, and Integration
  Progent's Applications Consulting staff provides online advanced consulting expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting, custom development, and training for Microsoft applications including CRM, Microsoft Project, Office Word, and Microsoft 365 Excel. To read more about Progent's expertise, customization, and education offerings, go to Progent's Business Application Experts Services.

• Unified and Streamlined Management of Hybrid Cloud Networks
  System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center2, expand or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

• Online IT Infrastructure Monitoring and Reporting Support
  Progent offers companies in Adelaide South Australia online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to fit your business so that your computer maintenance is proactive rather than reactive. By exposing emerging issues before they result in downtime, system monitoring can head off stressful and expensive network breakdowns. Progent can also utilize network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a mix of OS platforms.

Even if your Adelaide organization works with a regular freelance support technician or maintains an in-house organization that can handle ordinary network problems, Progent's Microsoft certified engineers can still provide a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the expertise to handle unexpected system emergencies or especially complicated integration projects.

Features of Progent's Online Computer Services for Adelaide South Australia
Progent's online help, Internet-based repair, system security consulting, and system administration services give businesses in Adelaide South Australia unparalleled leverage for your support budget. Whether you need one-time telephone help and Internet-based network repair or full-time Help Desk call center support and network management, Progent's professionals can provide your office enterprise-level network support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

• Immediate Phone Contact with Microsoft Certified Experts
  Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Adelaide South Australia and is also ideal for customers in geographic regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Certified Partner support firm, Progent has the use of a broad range of Microsoft support tools, technical information, and on-going education.

• By the Minute Billing to Minimize Expenses
  Progent offers remote help on a per-minute basis, so you are charged only for the services you use. Progent requires no minimum fee for phone support and requires no periodic retainer for services provided during regular working hours. This keeps you from facing big bills for routine fixes.

• Availability of Cisco Certified Network Architecture Professionals
  Progent's registered experts for Cisco can provide help from authorized professionals who have skill in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.

• Application Experts Consulting
  Progent's basic support offerings consist of system integration, Microsoft Exchange Server expertise, network security planning, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting expertise in specific application areas. Support offered by the Application Experts Group covers:
  — Dynamics GP Consulting and Customization
  — Microsoft Project Support
  — Microsoft Office 365 solutions support
  — Office Excel and Office 365 Excel Technical Support and Application Development
  — Office Word and Microsoft Office 365 Word Support
  — Business Information (BI) Reporting Consulting and Training
  — Power BI Integration Consulting
  — UNIX, Linux and Solaris Integration
  — MS SQL Server 2019 solution design, MS SQL Server 2017 migration, SQL Server 2016 Software Design, and Microsoft SQL Server 2014 Application Development and Troubleshooting
  — Oracle Management and Application Programming
  — MySQL Database Administration and Software Development
  — Apple Macintosh Integration
  — Amazon Marketplace Web Service (Amazon MWS) Application Development

  By offering a convenient one-stop source for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive IT solutions that meet the special needs of your company.

• Sophisticated Remote Access Software
  Secure online connectivity permits Progent's support experts to observe exactly what your customers see. This makes it easier to find fast solutions to issues that could otherwise require a costly personal visit. State-of-the-art online access software and expert technicians combine to enable Progent to repair most IT problems quickly and affordably. Progent is a pioneer in offsite support and automated network monitoring.

• Compatibility with Leading VPN Products
  Progent supports secure VPN access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.

• 24x7 Service for Maximum System Availability
  For offices with vital applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system uptime.

• Help Desk Outsourcing
  Progent's Help Desk Call Center programs are designed specifically for budget-conscious organizations whose clients need immediate access to a Help Desk service with effective phone support and full escalation ability.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT experience, fine tuned support software, and familiarity with enterprise networking allow offices to escape the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

• Best Practices
  Progent's staff of Microsoft and Cisco Certified experts average longer than ten years of real-world industry experience, in the trenches of network service, executing a wide range of technical tasks for a large mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just world-class technical help, but also a consultant with field-tested approaches for applying technical knowledge to solve actual IT problems quickly.

• Value Pricing
  Progent's pricing policy is to charge for online support and on-premises help per minute. As a result, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be forced to allow simple problems to fester.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent faces few competitors. Companies who work with familiar freelance consultants or who employ internal IT staffs benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and efficient.

• Automated Server Monitoring with MS System Center Operations Manager
  Progent is one of the only support companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.