Immediate Online Technical Support for Adelaide South Australia IT Networks
Fast Remote Technical Support for Adelaide SystemsFor organizations located in Adelaide South Australia, Progent provides remote support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, as well as the services of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's online technical support experts provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology necessary to resolve the majority of information system issues rapidly. This lowers direct costs since service calls require fewer chargeable minutes. Remote help also avoids the expense of sending an engineer to your office. Your company saves additionally in incidental costs by minimizing or avoiding system outages and associated costs stemming from business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive remote consulting know-how is particularly important for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you owe only for the support that you receive. Unlike many online service firms, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and simple model for billing eliminate situations where speedy. minor repairs somehow turn into large bills. Progent's penchant for dealing with problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized tools and field-tested processes that promote the highest level of efficiency for remote engineering help and repair for computer networks of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's remote service group to interface to your company's network without breaching corporate security.

Progent's proven customer support reporting application stores detailed documentation describing all support that Progent's customers have received. Progent's team engineers have access to the history of services provided to every customer by any Progent consultant. This database of trouble tickets and fixes is structured as a conveniently searchable support database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available other vast technical knowledge bases and permit fast access to manufacturers' internal support staff with the result that Progent's remote consulting experts are able to determine the best resolutions quickly.

Online technical support services available from Progent to businesses in Adelaide South Australia include:

ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's leading enterprises. Progent's ProSight series of network monitoring and management services addresses all key aspects of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup technology vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup processes and enable non-disruptive backup and fast restoration of critical files/folders, applications, system images, and VMs. ProSight DPS helps your business protect against data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application glitches. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. Besides optimizing the security and reliability of your computer environment, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic initiatives and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected application and give your password you are requested to verify who you are on a device that only you have and that is accessed using a different network channel. A broad range of devices can be utilized as this added means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For more information about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of real-time and in-depth reporting utilities designed to work with the industry's top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and debug their networking hardware like routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows clients to complete critical initiatives within budget and on schedule. Progent's special remote engineering services include:

  • Call Center Support
    Progent's Help Desk support alternatives for companies with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk sharing services allow your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk staff of veteran information technology professionals offers your clients in Adelaide South Australia fast communication with a large support group with substantial background providing telephone-based help and remote troubleshooting for IT systems powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center the reputation as a solid contributor to business performance, and Progent's intent is to resolve and not just track network issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts Group provides online advanced consulting expertise and education in specific business application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, customization, and training for popular Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To read more information on Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts offer world-class online and onsite expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center2, expand or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Adelaide South Australia remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can adapt SCOM to fit your environment so that your IT support is proactive and automated. By uncovering possible issues before they evolve into network outages, proactive monitoring can ward off stressful and costly information system crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a combination of operating systems.
How Your Adelaide Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Adelaide South Australia, Progent's online network support specialists can provide professional and cost-effective IT help whenever your business requires it. More than two decades of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online access technology to repair IT problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Adelaide office deals with a regular freelance consultant or employs a full time organization that know how to handle ordinary network issues, Progent's Microsoft and Cisco certified engineers can offer an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the time or the experience to address unexpected system emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Offices in Adelaide South Australia
Progent's remote network troubleshooting services allow your Adelaide company to realize the advantages of on-call, world-class network support without the expense of managing a full-time IT staff. Your information system will derive greater business worth by becoming increasingly reliable, productive, and protected. Benefits to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most companies in Adelaide South Australia, nearby network support providers, whether made up of freelance consultants or a full-time maintenance staff, can resolve the majority of technical issues. However, major troubles might spring up when your regular support personnel are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your local service personnel. In these instances, Progent's on-call service specialists offer a convenient, quick, and budget-friendly solution to supplement your regular help and to pass on valuable knowledge to improve your capability to deal with future issues locally.

  • Less Reliance on Individual Consultants
    For network support, smaller businesses commonly rely on individual freelance consultants. While freelance service people have less internal costs than larger support companies and can afford to charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of fallback help may require your company to go without assistance during an emergency. As your company grows, network downtime and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve support expertise to make sure your network remains available.

  • Create a Solid Foundation for Seamless Growth
    Companies typically begin with an information system created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get piled onto an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the organization. These poorly built environments require careful analysis, smart long-term planning, and broad-based IT expertise to evolve to a system architecture that can deliver the solid foundation to handle critical business requirements and ease future expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller organizations need advice and technical training to negotiate an ever more complicated maze of product options capable of promoting business growth and improving efficiency. They hardly need a network engineer who is trying to resell a specific vendor's products. IT support and product selling can result in a scenario where the proposed solution is built around a profitable technology rather than the true needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align technical expertise with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical background, refined remote support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.



An index of content::


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    For large organizations, Progent can leverage internal network support staffs by providing extensive experience in deploying key Microsoft and Cisco products. Progent's certified experts offer Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint experience, and Microsoft SQL Server help. For the nationwide or global businesses with branch offices, Progent can perform as a seamless nearby supplement of corporate IT management. Progent's enterprise support services include corporate-wide security, online branch office support, system architecture, Sarbox compliance, project management, and world-class service for multi-site office environments based on Enterprise Windows 2003. Progent can provide field engineers and specialists to assist with a site relocation or office move, or a system architect to assist with setting up or using an Internet Data Center or co-location site.

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    Remote management cards give IT managers complete control over a server without the requirement for an on-site visit. Through remote management cards, all console screen data plus keyboard and mouse operations are transferred to an off-site session to a support professional who can be located anywhere in the world. Progent's Microsoft and Cisco authorized engineers can assist you to plan, deploy, and manage a high-availability business network that incorporates remote management cards and Progent can utilize these remote management cards to deliver efficient remote technical help. Progent is familiar with a number of remote server management cards such as Aten IP9001 remote server management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote server management cards.

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    Progent's experienced ransomware recovery consultants can help your business to reconstruct a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.

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    Progent's certified Internet Security and Acceleration Server consultants have long experience configuring Microsoft ISA Server-based security solutions for IT networks with many offices, mobile workers, and mission-critical eCommerce applications. Progent's ISA Firewall consultants are available to help your company in designing and implementing a configuration of ISA 2000 Server or ISA 2004 Server that supports your network protection requirements without overly restricting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.

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    Years of background providing Microsoft support and Cisco network consulting has allowed Progent to build a unique capability for supporting branch offices that need network help with the responsiveness common to with small organizations but which includes professional communications, complete documentation, and adherence to corporate IT protocols. If your enterprise maintains a branch office situated anywhere in or any area served by Progent's consultants, Progent can offer a broad array of in-person and off-site network support services and network design expertise.

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    Progent's Cisco CCIE-certified networking consultants can assist your organization to maintain older PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to set up, manage, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

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    Microsoft allows you to create transparent hybrid ecosystems that combine Microsoft 365 and local Exchange deployments. This permits you to have some Exchange mailboxes located on your on-premises datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can assist you with any facet of designing, integrating and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can deliver as-needed expertise to help you through stubborn technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Exchange solution is completed on schedule and within budget.

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    Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that enables the rapid creation of cutting-edge high-end programs that can give your company a significant competitive edge. SQL Server features core support for XML and the capability to query across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft technology, assures you success in planning, installing and administering Microsoft SQL Server solutions that are well connected with other applications based on Microsoft's .NET platform.

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    Progent can help small and medium-size businesses to deploy and troubleshoot video conferencing applications to enable their at-home workers to interact efficiently with fellow workers and customers.

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    If your company is developing Linux-based applications on a network that includes Microsoft Windows-based servers, desktops, and office productivity products, Progent offers full-service IT outsourcing that frees you to focus on your field of strategic know-how without the continual hassle of managing your business network. By using automated network monitoring and by delivering remote and in-person support as your business needs it, Progent offers an affordable way for supporting an IT network that provides excellent availability, security, and performance. Progent's UNIX/Linux developer support services include full-service network support outsourcing, virtual infrastructure, remote and on-site support and repair, network monitoring, and Helpdesk support.

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    Progent's CISSP-certified network security experts can assist organizations of all sizes with any facet of information system security. Progent can create cost-effective cybersecurity solutions that guard a small business from modern threats or Progent can plan, deploy, and manage a comprehensive security strategy for hybrid networks that support onsite, online, and mobile users accessing IT resources spread over multiple physical sites and public and private clouds.

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    Progent offers one-on-one education customized for people who wish to broaden their understanding of the macOS and OS X platform, Apple Mac computers, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one online classes for macOS and Mac OS X application software.

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  • Unified Mobility Connect Computer Consulting
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    Cisco Unified Communications Manager (CUCM or Unified CM), previously named CallManager, is the center of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express (CME) offer a location-independent IP-PBX by integrating with apps such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's Cisco-certified consultants offer efficient and budget-friendly remote and on-premises support to help organizations of all sizes to build and administer Unified CM environments by providing Unified Communications Manager integration and technical support services that deliver maximum productivity. Progent can assist with any facet of Unified Communications Manager support and troubleshooting in areas that include integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, configuring SIP connections and PSTN support, installing ISR G2 routers with CUBE VoIP networking support, creating Cisco UCS server clustering solutions for survivability, capacity planning, and integration with Exchange Server and Skype for Business.

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    If your office network mixes Solaris technology with Windows, Progent can show you how to incorporate your IT resources into a cohesive environment that allows all your OS platforms to run side by side for simple management, seamless dataflow, high availability, superior performance, and strong protection. Progent's Solaris and MS Windows integration assistance offerings feature IT architecture configuration and support, support for Microsoft Windows services for UNIX (SFU), remote server monitoring and management, online network support and repair, on-site technical support, and Helpdesk outsourcing.

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    SQL Server 2014 includes significant improvements in critical areas including performance, availability, compliance, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that works transparently with all workloads including OLTP, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and onsite services such as system design, deployment, management, remediation, and application development services to enable businesses of all sizes to achieve maximum business value from their SQL Server 2014 investment.

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    Progent's ProSight Active Security Monitoring incorporates cutting edge behavior-based analysis tools from SentinelOne to defend endpoint devices and servers and VMs against known as well as novel ransomware crypto-worms such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

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    Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing on your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows endpoints.

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    Progent can help small and mid-size companies to plan, implement, validate and manage backup systems required for a remote workforce.

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  • Award Winning Microsoft Experts Exchange Server 2007 Technical Support
    Microsoft Exchange Network Consulting

    Progent's expert consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that avoids network downtime, reduces ongoing support demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multi-server or multi-site upgrades, Progent has the experience to finish your project quickly and affordably. Progent's Microsoft Exchange 2007 help, troubleshooting, and design services include assistance with the configuration of third-party add-ons to Microsoft Exchange 2007 Server and the design of unified messaging solutions powered by Microsoft Exchange Server 2007.

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