Fast and Affordable Online Technical Support for Adelaide South Australia Computer Systems
Immediate Remote Help for Adelaide NetworksFor companies in Adelaide South Australia, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISSP-certified security experts to help with advanced security architecture and diagnostic jobs.

Progent's online support engineers provide exceptional value because they possess the real-world experience and have access to the sophisticated tools required to resolve the majority of information system issues rapidly. This lowers immediate costs since service calls accumulate minimal chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company saves additionally in incidental costs by reducing or eliminating system outages and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced online technical support experience is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing model for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged only for the support that you receive. In contrast to typical online service organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor repairs somehow end up as substantial invoices. Progent's penchant for handling problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of customized tools and proven processes which promote the highest level of effectiveness for remote technical support and repair for computer systems of any size. Progent's remote service group can communicate with your network remotely without compromising system security.

Progent's advanced service database application keeps thorough histories for the service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of assistance provided to each Progent customer by every Progent engineer. This history of trouble tickets and fixes is organized as a quickly searchable internal knowledge base that allows Progent's online support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with major industry leaders such as Cisco and Microsoft make available other vast support databases and allow priority access to manufacturers' in-house engineering staff so Progent's online service experts are able to arrive at the best solutions promptly.

Online support services available from Progent to companies in Adelaide South Australia include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services designed to enable small and mid-size businesses to utilize the same advanced technology deployed by some of the industry's top corporations. The ProSight suite of IT management outsourcing services addresses all key aspects of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup product vendors to create ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow non-disruptive backup and fast recovery of critical files, apps, system images, plus virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human error, ill-intentioned employees, or software bugs. Managed services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving information network. Besides optimizing the security and reliability of your IT network, Progent's patch management services allow your IT staff to focus on more strategic projects and tasks that deliver the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity confirmation on iOS, Google Android, and other personal devices. With 2FA, when you sign into a secured online account and enter your password you are asked to confirm your identity on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this added means of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To find out more about ProSight Duo identity authentication services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding family of real-time and in-depth reporting tools created to work with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's preparedness to stop or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Call Center support programs for businesses with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that manages all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) platform for handling service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center staff of seasoned information technology consultants gives your workers in Adelaide South Australia quick assistance from an effective support resource with years of experience delivering telephone-based support and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center perception as a significant enabler of business performance, and Progent's aim is to resolve and not just annotate network problems.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Group can supply phone-based professional consulting support and training in special business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, custom programming, and education for popular Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more concerning Progent's expertise, custom development, and training services, see Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center2, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Adelaide South Australia online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM to fit your business so that your network support is proactive rather than reactive. By spotting potential trouble spots before they grow into full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows environments, or networks that incorporate a mix of operating systems.
How Your Adelaide Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based help with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Adelaide South Australia, Progent's phone-based computer support specialists are ready to deliver effective and affordable system help whenever your organization needs it. Over 20 years of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems quickly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Adelaide business relies on a local freelance support technician or employs a full time IT staff that can deal with common network problems, Progent's Microsoft and Cisco certified consultants can still offer an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the experience to address sudden network emergencies or particularly complex integration projects.

Details of Progent's Online Network Support for Adelaide South Australia
Progent's online help, remote repair, network security expertise, and network management services give offices in Adelaide South Australia the greatest leverage for your IT investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk call center services and network administration, Progent's professionals can provide your company world class IT support while permitting you to eliminate the expense and administration overhead of maintaining a large internal IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT knowledge, refined remote support software, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier experts average longer than a decade of real-world industry background, at the forefront of IT service, executing a broad range of technical tasks for a large array of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support staff. This ensures that you get not just expert IT skills, but also a support engineer with proven approaches for applying computer knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation charge and requires no monthly commitment for services delivered during regular business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has little competition. Companies who work with familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.



An index of content::

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    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to deal with problems that are within their scope, Progent can concentrate on delivering high-value services where Progent has few competitors. Medium-size businesses who work with familiar independent consultants or who maintain internal support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient.

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    Progent can assist small and medium-size companies to configure security protection systems and provide mitigation expertise required for at-home workers.

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    Progent can help you in any and all facets of your upgrade to Microsoft Exchange Server 2016 such as designing high availability infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your VMs, mailbox databases and log files; configuring hardware load balancing for high-availability CAS services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Citrix offers a powerful line of products that provide enterprise-level manageability, expandability, and responsiveness for server virtualization and for centralized distribution of Windows desktops and Windows applications. For managing virtualized Windows desktops and applications, Citrix has developed Citrix XenDesktop and XenApp. For making and administering virtual servers, Citrix has developed XenServer and Citrix Essentials. Progent's Citrix-certified consultants can assist you to assess the strategic benefits of Citrix technology and show you how to design, validate, deploy, troubleshoot, and support Citrix virtualization platforms.

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    Progent is a Microsoft Certified Partner and has earned special competencies such as Information Worker Solutions. Microsoft Certified Partners are the most successful organizations who earn the highest customer endorsement and are afforded the tightest working relationship with Microsoft. The understanding, skills, and commitment needed to achieve the status of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to offer your company more complete technical solutions for your information network.

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    Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business advantages of migrating to SQL Server 2017 and can assist your organization to plan and implement a smooth migration of your databases and applications to any deployment architecture including onsite, cloud-based, or hybrid. Progent's SQL Server experts can provide online or on-premises support ranging from on-demand architecture review or debugging to comprehensive project management to ensure your SQL Server 2017 project is carried out on time and on budget.

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    Progent's Microsoft engineers offer in-depth expertise in deploying, using and debugging any edition of Project, Project Server, and Project Online and can provide a wide range of cost-effective remote support services based on industry best practices to help businesses of any size to receive all the benefits of this powerful platform. Consulting support offered by Progent include system planning, software configuration and upgrades, strategies for safe file and status sharing among local and remote or mobile users, network infrastructure optimization, and customized online training classes.

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    Progent's Check Point experts can show you how to select and deploy Check Point Firewall utilities and hardware based on Check Point Software's technology to provide an affordable and efficient security solution for your information network. Progent can also help you configure other Check Point technologies such as Check Point ZoneAlarm and Check Point Power-1 firewalls with security products from other vendors and provide a central stop for continuing network support, administration, training, and design services.

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    Progent's Apple Mac support engineers can assist you with a broad array of network infrastructure issues such as network architecture, off-site and mobile access, internetwork communication, protection, and new technologies including Voice over IP and fast wireless connectivity. For company networks built solely on Mac OS X or for environments incorporating a mix of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and depth to deal with the complexity of designing, configuring, and supporting a system architecture that is robust, safe, productive and aligned with your corporate objectives. Progent can show you how to deploy Apple's Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage systems, and Apple's Xsan SAN systems. Progent can also provide certified professionals to help you with Cisco routers and switches.

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    Progent's Citrix consultants can assist your business to design, deploy, manage, and support a virtualized application delivery and management system based on XenApp. Progent's Cisco CCIE network consultants can help you optimize your network for delivering server-side and client-side applications, and Progent's remote datacenter management and support experts can assist you to administer and support an off-site datacenter that offers high availability, enhanced protection, and rapid recovery.

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    Progent can provide affordable online assistance to assist your business to plan, configure, and troubleshoot any aspect of your iOS and Windows integration efforts and is available for quick tasks to help you through occasional technical roadblocks or major engagements to help you complete large-scale initiatives on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you build or maintain a resilient, protected and scalable network infrastructure that aligns with your computing model. Progent also offers online and onsite training for individuals or groups to help manage and use your iOS devices in a secure, collaborative ecosystem that optimizes the strategic value of your information system.

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    Progent's expert application designers and software developers can help your company to create customizations to Microsoft GP that address the special requirement of your organization while retaining the advantages of Windows integration. Progent can also provide help with a variety of development tools that can be used to build user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Dexterity, Modifier with VBA, Visual Studio Tools for Dynamics, Continuum, eConnect, Web Services for Dynamics GP, and Integration Manager.

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    Progent's ProSight Virtual hosting services offer small businesses a variety of advantages such as lower capital costs, reductions in operational expense, improved management focus, enterprise-class protection, enhanced fault tolerance, and business continuity.

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    Progent's Microsoft certified consultants can help you define and implement an efficient in-place Microsoft Exchange 2003 migration strategy that avoids productivity disruption, reduces long-term support demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multiple server or multi-location upgrades, Progent has the background to complete your project rapidly and economically. Progent's Exchange 2003 help, troubleshooting, and consulting offerings include expertise with the integration of outside vendor enhancements of Exchange 2003 Server that are in keeping with your business needs.

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    Progent's IT outsourcing services for small businesses feature planning Server 2003, .NET Server, and Microsoft BackOffice systems, coordinating migrations Microsoft Windows XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, online and on-site repair, fixing chronic IT issues, and creating a comprehensive security plan. Progent can help you enhance network availability and performance with fault-tolerant configuration, redundant network topology, and proactive server monitoring. Progent also offers project management assistance for major upgrades and can assist with needs assessment, resource inventory, BOM production, vendor selection, purchasing logistics, and full documentation. Progent's computer outsourcing help also includes training for office productivity products such as Microsoft Office.

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    Microsoft Windows Server 2012 R2 Hyper-V enhances virtualization in critical areas including secure multitenancy, flexible network infrastructure, cloud readiness, scalability and throughput, and high availability. Progent's Microsoft-certified consulting experts can assist your business to take advantage of Windows Server 2012 R2 Hyper-V to deploy and manage virtual servers to reduce IT costs and enhance productivity.

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    Microsoft allows you to create transparent hybrid networks that combine Microsoft 365 Exchange Online and local Exchange systems. This permits you to have some Exchange mailboxes located on your corporate datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can help your organization with any facet of designing, integrating and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can deliver as-needed support to help you resolve challenging technical issues and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange solution is completed on time and on budget.

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    ProSight Data Protection Services ECHO from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPAA, FINRA, and PCI and, whenever necessary, can assist you to recover your critical information.

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    Progent is a Microsoft Certified Partner with special competencies such as Advanced Infrastructure Solutions. Microsoft Certified Partners are the elite organizations who receive the top customer endorsement and enjoy the closest working relationship with Microsoft. The understanding, capabilities, and commitment required to achieve the status of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to provide your company more complete solutions for your information network.

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    Progent's Help Desk outsourcing and co-sourcing service programs help organizations to reduce costs and enhance productivity.

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    Progent's Microsoft-certified Windows Server 2019 consultants can help your company to design and carry out a cost-effective migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 delivers major enhancements in capacity, speed, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud deployments, availability, and Linux support.

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    Progent offers cost-effective online consulting to assist companies of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for scalable high-performance storage, and Amazon Glacier for value-priced archival storage. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness evaluation, system design and review, testing, configuration, centralized administration, performance optimization, software license management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you deploy cloud-centric or hybrid cloud environments that seamlessly incorporate Amazon AWS cloud services. Progent offers occasional expertise to help you to resolve technical roadblocks or Progent can provide comprehensive project management outsourcing or co-sourcing services to help you move to the Amazon AWS platform on time and within budget.

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    Progent's expert consultants can show you how to define and deploy an efficient in-place Exchange Server 2007 upgrade plan that minimizes productivity downtime, simplifies ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multi-server or multi-site migrations, Progent has the experience to complete your move quickly and economically. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include expertise with the integration of outside vendor enhancements of Exchange Server 2007 and the creation of unified messaging solutions based on Exchange 2007 Server.

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  • Windows and macOS Specialist
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    Progent's support specialists in Mac and Microsoft Windows technology can show you how to combine Apple Macintosh and Windows computers into cohesive networks with resource sharing and workgroup support. Allowing productive cooperation among a mix of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and experience with Mac and Microsoft products. Progent's background in Microsoft and Apple consulting makes it possible to offer world class assistance to companies that rely on these platforms to maintain their strategic edge. Progent's consultants can also help you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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