Consulting Support Services for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry wireless smartphones were at one time one of the most popular products for achieving anytime-anywhere access to email, calendars, web programs, and other critical business data. Progent can provide Akron, Ohio companies the expertise of BlackBerry-certified consultants who can assist companies to maintain existing BlackBerry deployments or transition efficiently to a more popular smartphone solution.

As the complexity of small company IT technology has increased, and as the demand for enterprise-class protection, reliability, and recoverability has grown to be the standard for companies of any size, effective integration and maintenance of BlackBerry technology has grown increasingly difficult. To address issues like data protection, business continuity, and synchronization of BlackBerry smartphones with diverse messaging servers and corporate databases, small businesses often turn to external consulting firms who offer expertise in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can assist small businesses to design, administer, and troubleshoot BlackBerry environments affordably and efficiently, eliminating the need for an internal BlackBerry technology specialist and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry technology specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of experience, combined with Progent's proven remote service delivery model, provides small businesses a budget-friendly solution for integrating BlackBerry technology productively into their business information network.

Progent's experts can assist you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange setup so that your database and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft software, configure streamlined management utilities to help you track and support BlackBerry devices across your company, recommend security policies that are right for your business, develop custom mobile software, and make sure that your IT network infrastructure is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help ensure that your BlackBerry data is incorporated in your regular backup processes so that it can be recovered quickly and safely.

Consulting and Technical Help for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and support of RIM BlackBerry devices, offering a centralized solution for handling critical tasks such as device installation, updates, and deactivation and providing a solid foundation for data protection and fault tolerance. BlackBerry BES Server delivers seamless integration between Microsoft Exchange, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry users and supports remote synchronization.

BlackBerry Enterprise Server Configuration Assistance

BlackBerry BES Server offers a wealth of data protection capabilities beginning with advanced data encryption of messages transmitted between a BlackBerry device and BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also permits great versatility in selecting degrees of protection to meet the special requirements of your mobile environment. Progent's BlackBerry authorized engineers can help your company to choose advanced security functions and activate them remotely. Samples of these over-the-air selectable security features include:

  • Disable a smartphone
  • Erase data from a lost or stolen BlackBerry smartphone
  • Disable Bluetooth
  • Activate built-in protection against malware

BlackBerry BES Server also provides versatility in determining mechanisms to keep mobile users from installing or executing unsecure or unauthorized applications. Progent can help you to choose blocking techniques such as:

  • Specify precisely which programs are allowed on the device
  • Prevent third-party software from using persistent storage on the BlackBerry device
  • Determine what functions third-party programs can use on the device
  • Limit the types of access third-party software running on the smartphone can establish
  • Prevent all third-party applications from being installed or run on the device

Progent's Remote BlackBerry-premier Support is Quick and Economical
For businesses in Akron, Ohio who need fast and economical help from an authorized BlackBerry support expert, Progent offers effective remote help from a seasoned network support team who have delivered IT solutions to companies in every state in the country. (See Progent's client testimonials.)

Remote consulting services eliminates travel costs and enables specialists to fix technical issues rapidly, allowing you to minimize wasted productivity. Progent's BlackBerry specialists have been awarded certifications in all BlackBerry technologies and can provide expert help in fields including fixing synchronization problems, deploying BlackBerry Enterprise Server, and designing a protected, high-availability system infrastructure for BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help you to carry out basic support operations including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified service professionals can also help your company to resolve a wide array of problems associated with synchronization, device recognition, messaging reconciliation, web access, wireless connections, IM, PC application installation, and Desktop Redirector.

As a leader in providing nationwide remote support for small office networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your mobile technical support expenses low and, by solving problems quickly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important procedures including resolving enterprise activation problems, registering and deleting BlackBerry smartphone clients, activating passwords, configuring wireless program loading and setup, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery processes.

Progent's BlackBerry consultants can also show you how to operate administration software such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and assist your company to select and install appropriate security configurations.

Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry-certified engineer offers expertise in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and remove BlackBerry smartphone users on Exchange Server and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and manage storage groups, configure permissions, set up the MDS and IM, implement push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a number of environments such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, validate, repair, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced consulting services for BlackBerry technology include business and network requirements analysis, system architecture, deployment planning and execution, performance optimization, design of a high-availability environment, data backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your functional objectives and to design a wireless environment that meets your information technology budget and supports your business plans. Progent can explain the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to support a BlackBerry BES Server, assist you to determine which management model and physical components meet your requirements, and analyze your messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about options for software editions, processors and mass storage, network topology, and application set up.

To maximize system protection, Progent's BlackBerry-certified consultant can assist your company to select and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-certified security engineers to perform network-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Certified Professional
In order to ask Progent about technical expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.