Consulting and Technical Support for BlackBerry Technology
BlackBerry Support ServicesBlackBerry wireless PDAs were at one time among the most successful products for achieving mobile connectivity to email, calendars, web-based programs, and other vital business information. Progent can provide Akron, Ohio businesses the expertise of BlackBerry-premier experts who can help businesses to maintain existing BlackBerry environments or migrate smoothly to a current mobile platform.

As the sophistication of small company IT technology has increased, and as the need for world-class protection, reliability, and disaster recovery has become the standard for companies of any size, successful deployment and maintenance of RIM BlackBerry solutions has grown more difficult. To address areas like data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of email systems and corporate databases, small businesses frequently turn to outside support professionals who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-premier consultants who can help small organizations to design, manage, and repair BlackBerry environments economically and effectively, doing away with the requirement for an in-house BlackBerry technology expert and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This range of knowledge, coupled with Progent's efficient remote support model, provides small businesses a budget-friendly solution for incorporating RIM BlackBerry technology productively into their business information network.

Progent's consultants can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your database and email systems function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, set up easy-to-use administration utilities so you can monitor and control BlackBerry smartphones throughout your company, recommend security policies that are right for your company, customize wireless applications, and ensure that your network infrastructure is appropriately designed to accommodate your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is incorporated in your regular backup procedures in order that it can be restored rapidly and thoroughly.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services


BlackBerry Enterprise Server Integration Support
The BlackBerry Enterprise Server gives companies a centralized and secure mechanism for integrating BlackBerry smartphones into their messaging, collaboration, and software application infrastructure. BlackBerry Enterprise Server allows wireless BlackBerry users to access Exchange, Domino, or Novell GroupWise email and to synchronize BlackBerry smartphones with PC desktops to achieve data consistency for collaborative programs such a calendars, contact lists, tasks, notes, and custom business programs. Due to BlackBerry Enterprise Server (BES) support for Exchange Server, users with BlackBerry handsets can have push-based connectivity with Exchange messages as well as to instant messaging-capable software via Microsoft Communications Server and Lync Server 2010 integration.

BlackBerry Enterprise Server Support Services

Progent's BlackBerry-certified engineers can assist you to plan, deploy, and support BlackBerry BES Server so that you improve the efficiency of BlackBerry clients, streamline the management of a BlackBerry environment, and lower the expense of supporting a mobile workforce.

Expert BlackBerry Consulting Support Services Available Online from Progent
Progent's authorized RIM BlackBerry support specialists are available online to provide prompt technical help to businesses in the Akron area or anywhere in Ohio. Progent's seasoned online technical support experts have helped IT organizations solve network problems and cut support expenses in every state in the United States and established a large base of satisfied clients. (See Progent's customer testimonials.)

Progent can provide online help for a wide selection of issues associated with BlackBerry products including synchronization, integration with Microsoft Exchange, setting up BlackBerry BES Server, and strengthening mobile security. Major RIM BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can help you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures such as resolving enterprise activation issues, adding and deleting BlackBerry smartphone clients, setting activation passwords, configuring over-the-air program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.

Progent's BlackBerry engineers can also assist you to operate administration software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can help you understand the function of operational policies in the BlackBerry BES system and help you to select and install sensible security options.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in key areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to add and remove BlackBerry device clients on Exchange Server and Windows Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and support storage groups, configure permissions, install the MDS and IM, deploy push and pull access control lists, manage Microsoft Exchange Server data flow, create, edit, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, repair, and produce documentation for a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced engineering support services for BlackBerry include business and technology needs analysis, system design, roll-out planning and implementation, performance optimization, configuration of a fault-tolerant environment, data backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional goals and to design a wireless solution that meets your information technology budget and supports your business strategy. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's suitability to support a BlackBerry Enterprise Server, assist you to determine which administration model and physical components meet your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed choices about alternatives for software editions, server hardware and mass storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry consultant can assist your company to choose and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to run network-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry environment.

Contact Progent to Get Assistance from a RIM BlackBerry-Qualified Consultant
If you wish to get in touch with Progent about consulting expertise for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Medium-size businesses can enjoy all the benefits of Microsoft Operations Manager 2007 and have fast availability of Progentís Microsoft and Cisco Premier IT support professionals. With Progent's economically priced network support programs, mid-size businesses can choose a basic co-sourcing package built around Operations Manager with network monitoring, automated warnings, in-depth reporting, Help Desk support, and online troubleshooting. For companies with mission-critical applications who need zero-downtime networking, Progent offers a complete 24x7 outsourcing solution. Progent supports Operations Manager to offer medium-size business networks world-class availability, security and performance.

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    Progent can help organizations of any size to follow leading practices to set up SCVMM 2012 hosts, networking, storage systems, and libraries; plan, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your business to upgrade from an earlier edition of SCVMM or from another management platform, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 ecosystem so you realize the highest possible return on investment.

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    Microsoft System Center 2016 delivers major improvements in the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; unified management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting staff offers world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

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    ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it.

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    System Center Configuration Manager automates application and device deployment and updating, simplifies security and compliance settings control, inventories network resources, guards against corporate data leakage, performs health reporting, allows safe end-user self service, and delivers a common point of control for administering mixed-operating system networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration experts can assist your organization with any facet of planning, installing, using and repairing a System Center Configuration Manager deployment for local, cloud-based, or hybrid networks.

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    Progent can help you prepare and execute an efficient move to Microsoft Dynamics GP/Great Plains so that you retain your data, improve your security, modernize your management reporting, take complete advantage of Microsoft Office support, and reduce business interruption by creating and following a sensible migration strategy. Progent can also help train new Dynamics GP/Great Plains 2010 users so you don't waste productivity. Progent can improve your financial reports and management analytics by providing Crystal Reports help, FRx programming, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to produce specialized line-of-business software and eCommerce solutions that integrate seamlessly with Dynamics GP.

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    Progent's Windows Server 2019 disaster recovery/business continuity preparedness experts can assist your business to plan and deploy a disaster recovery system built around Microsoft's advanced Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.

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    Progentís expert programmers, database designers, and project managers can assist large businesses to carry out development projects for Windows, Linux, or Web applications. Progent's co-sourcing services include fast access to veteran program managers for advanced planning and program co-ordination or Progent can assist clients fill in expertise gaps by offering database designers and programmers skilled in developing RDBMS applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist clients to integrate SharePoint with additional data sources such as SQL Server and Excel to build data-intensive intranets and portal sites. Progent also can provide experience with web development technologies and can assist clients to create, expand, troubleshoot, or port web applications to utilize the most current web technology.

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    Progentís staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on professional background, at the forefront of network service, performing a wide variety of technical tasks for an extensive array of businesses. Each Progent support professional shares a proven set of personal best practices that are incorporated into company-wide best practices training that Progent teaches its support staff. This means that you get not only expert IT help, but also a support engineer with field-tested methods for applying computer knowledge to fix real-world network problems rapidly.

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    Progentís IT outsourcing packages offer affordable computer support for mid-size corporations. Whether it includes planning system infrastructure, creating an internal Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your system, or building a web-based business solution, outsourcing your IT engineering services can reduce costs and eliminate risks, permitting network support expenses to grow in a more moderate and manageable manner than is possible by assembling a bulky, all-purpose in-house IT staff. Progentís Outsourcing White Paper and datasheets explain how Progent can enable you to build a protected and robust network foundation for your vital Windows-based applications including Windows 2008, Microsoft Exchange Server, and Microsoft SQL Server 2008.

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