Consulting Support Services for BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless smartphones were once among the most successful solutions for maintaining anytime-anywhere access to email, scheduling, web applications, and other vital business data. Progent offers Akron, Ohio companies the expertise of BlackBerry-certified experts who can assist businesses to manage their BlackBerry deployments or transition smoothly to a more popular smartphone platform.

As the complexity of small business IT technology has increased, and as the demand for world-class security, dependability, and disaster recovery has become the standard for businesses of all sizes, effective integration and support of BlackBerry solutions has become increasingly difficult. To handle areas like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and corporate databases, small organizations frequently turn to outside support professionals who specialize in BlackBerry integration and maintenance.

Progent can provide the expertise of BlackBerry-certified consultants who can help small organizations to plan, manage, and repair BlackBerry environments economically and efficiently, eliminating the need for an in-house BlackBerry solutions expert and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This range of experience, combined with Progent's proven remote service delivery capabilities, provides small businesses an economical alternative for incorporating BlackBerry products seamlessly into their information network.

Progent's consultants can help you with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange Server setup so that your database and messaging systems work optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous editions of BlackBerry and Microsoft technology, configure streamlined management tools to help you monitor and support BlackBerry smartphones across your company, define security policies that are right for your company, customize wireless software, and make sure that your network architecture is properly designed to handle your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your regular backup processes in order that it can be recovered quickly and thoroughly.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services


Technical Services for BlackBerry Enterprise Server
Research in Motion's high-end platform for administering big collections of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated tool allows Exchange Server, IBM Lotus Domino, or Novell GroupWise clients to transmit and receive emails that are encrypted in transit to ensure optimum security. BES Server also simplifies a wide selection of crucial management jobs ranging from smartphone setup and updates to mobile security and fault tolerance.

RIM BlackBerry BES Server Troubleshooting Assistance

Progent's BlackBerry-premier engineers can assist you to utilize BlackBerry BES Server to perform routine tasks such as:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Upgrade BlackBerry device firmware remotely
  • Manage client settings with BES Server's extensive selection of policies

Progent's BlackBerry-certified engineers can also assist your company to utilize BlackBerry Enterprise Server to implement key tasks not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Set up and support BES Server's high-availability infrastructure using virtual servers
  • Install BlackBerry smartphones wirelessly
  • Establish specialized administration roles
  • Monitor and report on the health of your solution

Progent's Online BlackBerry-certified Consulting Services is Quick and Economical
For companies in Akron, Ohio who need quick and affordable help from a certified RIM BlackBerry support professional, Progent offers efficient online help from a veteran network support team who have provided IT solutions to organizations in each state in the country. (Refer to Progent's customer testimonials.)

Remote consulting services avoids travel expense and enables specialists to resolve problems rapidly, so you minimize lost productivity. Progent's BlackBerry specialists have earned accreditations in the entire range of BlackBerry solutions and can provide professional help in fields such as fixing synchronization problems, configuring BlackBerry Enterprise Server (BES), and designing a secure, fault-tolerant network architecture for BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic technical operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, setting up e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your corporate email solution. Progent's certified experts can also assist you to troubleshoot a broad array of issues associated with synchronization, device recognition, messaging reconciliation, web access, mobile connections, Instant Messaging, PC software installation, and Desktop Redirector.

As a top innovator in providing countrywide online support for small office IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry support costs at a minimum and, by solving issues promptly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to utilize tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures such as troubleshooting enterprise activation issues, adding and deleting BlackBerry device clients, activating passwords, implementing over-the-air program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry engineers can also help you to use management tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using WiFi for activation. Also, Progent can help you understand the function of operational policies in the BlackBerry Enterprise environment and help you to define and implement sensible security options.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Microsoft Exchange architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email system powered by Exchange. Progent's BlackBerry-certified consultant offers support skills in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can help you to install and delete BlackBerry smartphone clients on Microsoft Exchange Server and Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, install access control lists, control Exchange data flow, generate, edit, and assign wireless LAN and VPN configurations, set up SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent to Get Help from a RIM BlackBerry-Certified Specialist
In order to contact Progent about technical help for BlackBerry mobile wireless integration, phone 1-800-993-9400 or see Contact Progent.



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