Consulting Support Services for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry wireless smartphones were at one time among the most successful products for achieving anytime-anywhere connectivity to messaging, scheduling, web-based applications, and other vital business information. Progent offers Akron, Ohio companies the expertise of BlackBerry-premier professionals who can help companies to maintain existing BlackBerry deployments or transition efficiently to a current smartphone solution.

As the sophistication of small company networks has expanded, and as the demand for world-class security, dependability, and disaster recovery has grown to be the standard for businesses regardless of size, effective integration and maintenance of RIM BlackBerry solutions has become increasingly challenging. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse messaging servers and corporate databases, small businesses often resort to outside support firms who specialize in RIM BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified consultants who can help small businesses to plan, administer, and troubleshoot BlackBerry environments affordably and efficiently, eliminating the requirement for an internal BlackBerry technology specialist and reducing the cost and stress of maintaining wireless work groups. Progent's BlackBerry technology specialists have in-depth backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This range of experience, coupled with Progent's proven online service delivery model, provides small companies an economical alternative for incorporating BlackBerry technology seamlessly into their business information system.

Progent's engineers can help your business with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and messaging systems work optimally with BlackBerry BES Server. Progent can also show you how to migrate from previous versions of BlackBerry and Microsoft technology, set up streamlined management tools so you can monitor and support BlackBerry smartphones throughout your business, define security policies that are right for your company, develop custom mobile software, and ensure that your network infrastructure is appropriately designed to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your regular backup procedures in order that it can be recovered quickly and safely.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services


Consulting and Technical Expertise for BlackBerry Enterprise Server (BES)
RIM's advanced solution for managing large groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful software allows Microsoft Exchange, Lotus, or Novell GroupWise clients to send and receive emails that stay encrypted in wireless transit to provide maximum data protection. BES Server also simplifies a broad variety of key administrative tasks that span from BlackBerry setup and updates to wireless security and fault tolerance.

BlackBerry Enterprise Server Integration Support

Progent's BlackBerry-premier engineers can help you use BlackBerry Enterprise Server to perform basic tasks like:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Update BlackBerry device firmware wirelessly
  • Manage user settings with BES Server's extensive selection of policies

Progent's BlackBerry-premier engineers can also assist you to utilize BES Server to perform key procedures not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Configure and support BlackBerry's high-availability architecture based on virtual servers
  • Install BlackBerry smartphones remotely
  • Set custom management roles
  • Automatically track and report on the integrity of your BlackBerry system

How Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned engineer who has been awarded accreditations from Research in Motion in all key facets of BlackBerry technology. Progent's BlackBerry support services span areas from troubleshooting synchronization issues to designing wireless workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic support operations including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters and auto-signature, changing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your company messaging solution. Progent's seasoned service professionals can in addition assist you to troubleshoot a wide array of problems associated with synchronization, device detection, messaging consistency, web browsing, wireless connections, Instant Messaging, PC application installation, and Desktop Redirector.

As a top innovator in delivering nationwide online consulting services for small business IT networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry support expenses at a minimum and, by solving problems promptly, maximizes the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can show you how to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures such as troubleshooting enterprise activation issues, adding and removing BlackBerry smartphone clients, setting activation passwords, implementing wireless software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also show you how to operate management tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using WiFi for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and assist you to define and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Microsoft Exchange Server architecture for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry-certified engineer has support skills in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to add and remove BlackBerry device users on Microsoft Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System (MDS) and IM, install access control lists, control Exchange Server data flow, create, update, and assign wireless LAN and VPN configuration sets, implement SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ExpertsProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to design, deploy, test, repair, and produce documentation for a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and network needs analysis, solution design, roll-out strategy and implementation, performance optimization, design of a high-availability environment, data backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to create a mobile wireless system that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's suitability to support a BlackBerry BES Server, assist your organization to determine which management model and physical components match your requirements, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions concerning alternatives for software editions, server hardware and mass storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry expert can assist your company to select and enable sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-premier security specialists to perform network-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry solution.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Consultant
To contact Progent about consulting support for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.



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