Consulting Support for BlackBerry Solutions
BlackBerry SupportBlackBerry wireless smartphones were once among the most successful products for maintaining location-independent access to messaging, scheduling, web applications, and other critical business data. Progent can provide Akron, Ohio businesses support from BlackBerry-certified professionals who can help organizations to manage their BlackBerry deployments or migrate smoothly to a more popular mobile solution.

As the complexity of small company IT technology has expanded, and as the need for world-class protection, dependability, and recoverability has grown to be the standard for organizations regardless of size, successful deployment and maintenance of RIM BlackBerry solutions has grown more challenging. To deal with areas such as data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and company databases, small organizations frequently turn to outside consulting professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified consultants who can assist small businesses to design, manage, and troubleshoot BlackBerry solutions affordably and efficiently, dispensing with the necessity for an in-house BlackBerry technology specialist and lowering the cost and stress of maintaining mobile work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This breadth of experience, combined with Progent's efficient online support capabilities, provides small companies an economical solution for integrating RIM BlackBerry technology seamlessly into their IT network.

Progent's engineers can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your database and messaging infrastructure function efficiently with BlackBerry Enterprise Server. Progent can also help you to migrate from previous versions of BlackBerry and Microsoft technology, set up easy-to-use administration tools so you can track and control BlackBerry smartphones throughout your company, define security policies that are right for your business, develop custom wireless software, and make sure that your network architecture is appropriately configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be restored quickly and thoroughly.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services


Integration Help for BlackBerry Enterprise Server
Research in Motion's high-end platform for administering large collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated software allows Microsoft Exchange, Lotus, or Groupwise users to send and receive messages that stay encrypted during wireless transit to provide maximum data protection. BlackBerry Enterprise Server also simplifies a broad selection of critical administrative tasks that span from BlackBerry setup and upgrades to mobile security and fault tolerance.

BlackBerry BES Server Troubleshooting Assistance

Progent's BlackBerry-certified engineers can help you use BlackBerry BES Server to do basic tasks like:

  • Deploy and manage applications
  • Plan device, application, and policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Control user configurations with BES Server's extensive library of policies

Progent's BlackBerry-premier engineers can also assist you to use BlackBerry Enterprise Server to implement key tasks not supported by the less advanced BES Server Express. These procedures include:

  • Set up and manage BES Server's high-availability infrastructure based on virtualization
  • Deploy BlackBerry devices wirelessly
  • Establish custom administration roles
  • Automatically track and report on the overall health of your BlackBerry system

Professional RIM BlackBerry Technical Support Services Offered Online from Progent
Progent's authorized BlackBerry support specialists are available online to deliver expert assistance to companies in the Akron area or anywhere in Ohio. Progent's seasoned online consulting team has helped businesses resolve computer issues and reduce support expenses in every state in the United States and established a substantial following of satisfied customers. (Refer to Progent's client testimonials.)

Progent can provide remote assistance for a wide selection of issues related to RIM BlackBerry software and devices including synchronization, configuration with Exchange Server, managing BlackBerry BES Server, and strengthening wireless security. Major BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, troubleshoot, and document a mobile wireless environment built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and technology requirements assessment, system design, installation strategy and implementation, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to design a mobile wireless system that fits within your IT budget and aligns with your business strategy. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which management model and physical components match your needs, and analyze your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions about alternatives for software editions, server hardware and storage, network design, and application set up.

To maximize network security, Progent's BlackBerry expert can assist your company to select and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to run company-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry consultant has support skills in important technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and remove BlackBerry device users on Exchange and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, manage Exchange Server data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Expert
In order to contact Progent about technical help for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.



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    Progent makes use of the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent has a team of network consultants located in the vicinity of Tampa, and Progent also offers remote support from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware virtualization specialists, and senior disaster recovery/business continuity preparedness consultants. Progent can also help your business to design and carry out a migration to the Flexential facility by providing services such as planning system architecture, specifying hardware components, system setup and testing, debugging, setting up online management, and educating your network support team.

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    Progent's Microsoft-certified consultants offer remote or in-person expertise to help companies of any size to design, deploy, administer, and troubleshoot a backup/restore system built around System Center 2012 Data Protection Manager. Progent can help you to upgrade from earlier releases of SCDPM or from another backup system, and Progent can integrate your SCDPM 2012 deployment for onsite, cloud, or hybrid datacenters. Progent can provide occasional support for resolving especially stubborn problems, or full project management services. Progent can also help your business to incorporate Data Protection Manager into a comprehensive disaster recovery strategy.

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