Consulting Support for BlackBerry Environments
BlackBerry wireless PDAs were at one time one of the most successful solutions for achieving anytime-anywhere connectivity to messaging, calendars, web-based programs, and other vital business data. Progent offers Akron, Ohio businesses support from BlackBerry-certified consultants who can assist organizations to maintain their BlackBerry environments or transition efficiently to a modern smartphone solution.
As the sophistication of small business networks has increased, and as the demand for enterprise-class protection, dependability, and disaster recovery has become the norm for companies regardless of size, successful deployment and support of RIM BlackBerry solutions has become increasingly difficult. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging systems and corporate databases, small organizations often resort to external support firms who specialize in BlackBerry integration and maintenance.
Progent can provide the expertise of BlackBerry-certified engineers who can assist small organizations to plan, administer, and troubleshoot BlackBerry solutions economically and efficiently, eliminating the necessity for an in-house BlackBerry solutions expert and lowering the expense and hassle of maintaining mobile work groups. Progent's BlackBerry engineers have extensive backgrounds cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This range of experience, coupled with Progent's proven online support capabilities, gives small companies an affordable alternative for integrating RIM BlackBerry products seamlessly into their IT network.
Progent's experts can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your database and messaging infrastructure function optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from older editions of BlackBerry and Microsoft software, configure streamlined administration utilities to enable you to monitor and control BlackBerry devices throughout your business, define security policies that make sense for your business, develop custom wireless software, and ensure that your IT network infrastructure is appropriately designed to handle your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored quickly and thoroughly.
Technical Support Services for BlackBerry Enterprise Server
BlackBerry BES Server streamlines administration and support of BlackBerry smartphones, offering a centralized platform for controlling critical jobs like smartphone deployment, upgrades, and deactivation and providing a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) supports transparent communication between Exchange Server, Groupwise, or Domino messaging servers and BlackBerry smartphones and allows remote synchronization.
BlackBerry Enterprise Server offers a wealth of data protection capabilities starting with advanced encryption of information sent between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent versatility in selecting degrees of security to meet the special requirements of your mobile environment. Progent's BlackBerry authorized consultants can assist your company to choose powerful security features and enable them wirelessly. Examples of these over-the-air configurable security settings are:
- Disable a BlackBerry smartphone
- Erase information from a lost BlackBerry smartphone
- Lock out Bluetooth functionality
- Activate internal defenses against malicious attacks
BlackBerry BES Server also offers flexibility in selecting mechanisms to keep users from loading or executing unsecure or prohibited software. Progent can help you to select blocking techniques such as:
- Specify exactly what applications are permitted on the device
- Prevent external applications from allocating non-volatile memory on the BlackBerry smartphone
- Determine which resources third-party software can access on the device
- Limit the kinds of access third-party programs running on the smartphone can initialize
- Block all third-party programs from being installed or run on the BlackBerry smartphone
Professional RIM BlackBerry Consulting and Technical Services Available Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available by phone to provide prompt assistance to companies in the Akron region or anywhere in the state of Ohio. Progent's experienced online technical support team has helped businesses resolve network issues and cut support expenses in every state in the U.S. and established a substantial following of satisfied clients. (Refer to Progent's client testimonials.)
Progent can provide online consulting support for a wide array of issues associated with BlackBerry software and devices including wireless synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Important BlackBerry credentials earned by Progent's consulting professionals include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can help you to carry out basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, changing user profiles, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned service professionals can also help your company to resolve a broad range of problems concerning synchronization, handset detection, email reconciliation, web browsing, wireless connections, IM, desktop software configuration, and BlackBerry Desktop Redirector.
As a top innovator in providing nationwide remote support for small business networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless technical support expenses low and, by handling problems quickly, optimizes the efficiency of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can help you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important tasks including resolving enterprise activation problems, adding and deleting BlackBerry device clients, setting activation passwords, implementing over-the-air software loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and restore mechanisms.
Progent's BlackBerry consultants can also assist you to operate administration software such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and assist you to define and install appropriate security options.
Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange Server infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, tracking, and maintaining one or several BlackBerry BES Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry consultant has expertise in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry smartphone users on Exchange Server and Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System and IM, install push and pull access control lists, manage Microsoft Exchange Server data flow, generate, edit, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP data.
Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
Contact Progent to Get Help from a BlackBerry-Certified Consultant
In order to get in touch with Progent about engineering assistance for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.