Cisco Certified Remote and Onsite Network Help
Akron Enterprise IT Network Environments
For businesses of any size in Akron Ohio, Progent can provide easy, quick, and economical access to CCIE-Premier network experts. CCIEs are top-level network professionals who achieve this prestigious certification by completing rigorous testing overseen by Cisco. CCIE-certified consultants can tackle the most complicated issues associated with network integration, repair, and configuration. Progent’s CCIE-certified support specialists operate directly with Cisco's internal engineers in analyzing problems with IOS or Cisco NX-OS software and coming up with workarounds or obtaining software updates to correct problems. A Cisco certified CCIE can detect the cause of computer network difficulties stemming from network appliances or software.
Progent can provide fast and affordable online contact with a CCIE specialist so that your company has the opportunity to get high-level help for complex network issues that are impacting productivity but are beyond the scope of your ordinary network maintenance resources. Progent's CCIE-Premier support professionals can examine your network using state-of-the-art remote support tools that allow them to provide fast and cost-effective diagnosis and remediation of critical network issues.
Progent's CCIE Support Services
Most CCIEs work for big enterprises or national Internet providers, and so their skills are not easily accessible to smaller organizations. Progent is one of the few consulting providers to make CCIEs accessible to support small and medium sized companies. In addition, Progent offers quick contact with a CCIE by telephone so you can receive immediate help for urgent network issues that are hurting worker efficiency. To learn how to contact a Progent CCIE for timely help with your IT infrastructure, go to Progent's online network troubleshooting.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
| City | Address | Phone | Link |
| Akron | 1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 | Akron Network Support Services |
| Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
| Cleveland | 2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 | Cleveland Network Support Services |
| Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
| Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
| Toledo | 5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 | Toledo Network Support Services |
Progent maintains one of the largest teams of Cisco-certified CCIE engineers of any independent consulting firm in the United States. As a result, Progent can provide world-class expertise in finding networking solutions based on Cisco products. Since Progent is also a Microsoft Partner and provides expert application help for a wide array of business applications, Progent can deliver end-to-end information technology solutions that maximize the business value of your information system.
CCIEs are an excellent value because their depth of experience enables them to resolve the most intractable problems rapidly. In most cases, less qualified consultants can burn up many hours or days wrestling with a task that an experienced CCIE can solve in just a few minutes. The majority of Progent CCIEs are not only expert at Cisco products, but also have a variety of advanced industry certifications including Microsoft Certified Systems Engineer (MCSE), and an important network protection credential such as CISSP or CISM. This allows Progent to provide comprehensive services that address a wide array of IT products without incurring extra costs and interruptions managing too many specialists.
Patch Management for Cisco Network Devices
Patch management is a critical and complicated task. Timely and properly managed updating maximizes security, regulatory compliance, uptime, and capability. Sporadic patch management can cause security gaps, compatibility issues, slow or inconsistent performance, unnecessary offline stretches, or unavailability of key functions. Patching involves more than occasional updates of operating systems and apps for servers and endpoints. Firmware updates can be as essential for infrastructure appliances such as switches, firewalls, and wireless APs.
Progent has provided high-end assistance for Cisco infrastructure products for more than twenty years and Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective option for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information network. To learn about Progent's services for firmware update management, check out Progent's software update management solutions.
To find out more about Progent's consulting support services for Cisco network technology, select a topic:
- Overview of Progent's Cisco Support
- Fast and Affordable Online Access to a Cisco Certified Internetwork Expert (CCIE) Network Engineer
- Cisco Firepower Series Firewalls: Integration and Management Expertise
- Cisco ASA 5500-X Firewall with Cisco Firepower: Integration and Troubleshooting Support
- ASA 5500 Firewall Engineering Assistance
- PIX Firewall Engineering Expertise
- Cisco Routers Consulting Services
- Cisco Wireless Consulting Services
- Aironet Wireless APs Consulting Services
- Cisco Small Business 100, 300 and 500 Wireless Access Points System Design Expertise
- Cisco Catalyst 802.11ax Access Points Solution Design, Deployment and Troubleshooting Support
- Cisco WiFi Controllers Support Services
- Meraki Wireless Access Points Deployment Services
- Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Configuration and Troubleshooting
- Cisco Voice over IP (VoIP) Phones and IP Video Desktop Phones Consulting Services and Cisco Wireless IP Phone Configuration
- Cisco Jabber and Management Expertise
- Cisco Catalyst Switches Engineering Expertise
- Nexus Switches Configuration and Maintenance Services
- Cisco Meraki MS Switches Configuration and Maintenance Expertise
- Cisco VPN and Security Integration Expertise
- SIP and CUBE Infrastructure Solutions: SIP Trunks and Cisco CUBE Integration Expertise
- Design and Support for Cisco-based Data Centers
- Infrastructure Design Expertise for Service Providers
- Centralized Network Management Techniques for Cisco-based Environments
- NetApp and Cisco Cloud Architecture Consulting
Besides Cisco technology, Progent's consultants offer expertise for a variety of major areas of computer technology, allowing Progent's experts to deliver comprehensive business solutions for companies of any size. A few vital areas where Progent can provide world-class expertise are:
- Windows Server 2022 planning and integration services
- Windows Server 2019 migration consulting
- Windows 2016 Hybrid Cloud/On-premises Solutions
- Windows Server Deployment
- ProSight WAN Watch Infrastructure Management Consulting
- Microsoft Exchange Server 2010 Integration
- Security Vulnerability Assessment and Problem Remediation
- Disaster Recovery/Business Continuity Planning and Verification
- Microsoft SQL Server 2019 Solution Design, Microsoft SQL 2017 Migration and Application Development and Microsoft SQL 2016 Integration and Troubleshooting
- SharePoint Server Application Development
- Oracle Database Administration and Programming and MySQL Application Design and Development
- Hyper-V Consulting
- Hyper-V Consulting
- VMware vSphere Configuration and Troubleshooting
- VMware Site Recovery Manager Business Continuity Consulting
- VMware NSX Virtual Network Architecture and Management
- Citrix Server and Desktop Virtualization Consulting and Support
- Project Management Outsourcing
- Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud solutions, and Google Cloud Platform integration expertise
An index of content::
Consulting Services SMS Server 2003 Migration
Engineer SMS 2003 Upgrade
Microsoft Systems Management Server 2003 offers extra functionality for change and configuration management of Windows-powered systems via SMS Feature Packs. Feature Packs reduce the overall administrative expense of managing and deploying software products by making it simpler to install system images, control mobile devices, and operate management utilities. In addition to advising you about ways to save management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and perform IT tasks involving areas that Feature Packs are intended to streamline. Progent's migration and update services can minimize cost and reduce business disruption as you move to new operating systems and programs. Progent's wireless consulting experts can help you define efficient processes and policies to manage handheld computers and smart portable communication devices so your mobile workforce stays efficient and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can show you how to develop a security strategy that includes policies, procedures and IT products to keep your IT computer system protected.
Work from Home Data Protection On-site Technical Support
Technical Consultant Offsite Workforce Data Protection
Progent can assist small and mid-size companies to design, deploy, validate and troubleshoot backup systems for remote workers.
24 Hour Office Word for Mac Training
Mac Office PowerPoint Trainer
Progent offers one-on-one education customized for people who wish to expand their knowledge of the macOS and OS X platform, Mac hardware, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual webinar training for Mac application software.
Top Ranked Consulting Redundant Branch office Connectivity
Fault Tolerant Network Connection Consulting Services
Progent’s non-stop interoffice connectivity and fault tolerant network infrastructure consultants can help small businesses create non-stop Interoffice connectivity through fully redundant networks featuring automatic failover. Progent’s Cisco Certified Internetwork Experts can plan and implement high-availability Inter-office connections based on zero-downtime EIGRP network routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over offers affordable 24x7 interoffice networking.
At Home Workforce Helpdesk Engineer
Offsite Workers Helpdesk On-site Support
Progent offers small and medium-size organizations supplemental or fully outsourced Help Desk call center services for offsite workers.
Skype for Business and Cisco Unified Communications Consulting
Consultants Skype for Business and iPhone
Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop collaboration, as well as IP-based and public switched telephone network (PSTN) voice communication. Microsoft Lync Server 2010 can enhance the capability of Exchange, SharePoint and Office desktop or Microsoft 365 and simplify administration via integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with VoIP hardware and subscription services, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence consultants can provide online and onsite support to assist you to manage and troubleshoot your existing Lync 2010 deployment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product family. Progent can also assist you to plan and carry out a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Microsoft Project Onsite Technical Support
Part-time CIO Small Office Network Consultants
Progent's team of application experts offer in-depth consulting, software development, deployment assistance, and webinar training for leading business applications covering vital areas including ERP and MRP, general accounting, management reporting, web application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with decades of background providing advanced consulting support online, Progent can assist clients anywhere in the United States to eliminate the time and fees associated with travel and on-site activity without compromising the high quality of consulting services.
Knowledge Transfer Online Help
Immediate Information Transfer Computer Consulting
Progent practices information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Small businesses who utilize trusted freelance service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient.
Consultants System Pilot Testing Lab
Network Testing Lab Professionals
Progent's Test and Training Lab located at the QTS Data Center can be used for testing line-of-business applications, creating cost-effective system upgrade procedures, evaluating and optimizing performance, planning or validating disaster recovery solutions, mitigating compatibility problems, and building training systems for the latest products and technologies. For Progent clients who lack sufficient internal resources to assemble effective pilot systems, the lab reduces capital outlay and technical risk and helps keep vital IT projects on schedule.
On-site Support Integration
Onsite Support Setup and Support
For medium-size companies who need network consulting services, Progent offers an array of options including local service, remote support, phone-based Call Center, round-the-clock support with automatic network monitoring, temporary staffing, site relocation services, application development, and professional consultation. For midsize businesses in California or other areas serviced by Progent's onsite consultants, Progent offers professional on-premises support for solving network issues quickly and affordably.
ransomware cleanup and recovery Engineers
ransomware cleanup and restore Engineer
Progent's seasoned ransomware recovery experts can assist your business to reconstruct a network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
24x7 Call Center Help and Support
Microsoft and Cisco Authorized Expert Help Desk Call Center IT Services
The Contact Center support delivery structure adopted by Progent gives small companies an efficient option to dependence on independent consultants by offering broad expertise accessible to multiple support teams, optional 24x7 access to emergency assistance, fast escalation to appropriate experts for solving even the most difficult problems, support consistency and dependability, prompt follow through enforced by seasoned IT service managers, a choice of convenient techniques for initiating support jobs, plus a high level of progress visibility made possible by ticket updates and accessible via a web portal.
NetApp MetroCluster Design Consultant Services
NetApp SAN Fabric Specialists
Progent can provide enterprise customers the services of a certified NetApp consultant to deliver online or on-premises expertise for NetApp's complete family of SAN storage software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN storage solutions supported by Progent include system dsign, cloud integration, virtualization, migrations, non-disruptive updates, system management, security and compliance, disaster recovery, and remediation. Progent can provide Tier 3 support to assist you to resolve issues with NetApp SAN deployments quickly and affordably following leading practices.
Computer Consultant SQL Server 2017 Development
Microsoft SQL Server 2017 Technical Support Services
Progent's Microsoft-certified SQL Server 2017 consultants can help your business to assess the business advantages of upgrading to SQL Server 2017 and can assist you to plan and carry out a cost-effective migration of your databases and applications to any network architecture including on-premises, cloud-based, or hybrid. Progent's consultants can provide remote or on-premises support services ranging from as-needed architecture assessment or debugging to end-to-end project management to ensure your SQL Server 2017 initiative is carried out on schedule and on budget.
Biggest Information Technology Consulting Service Reporting
Service Reporting Technology Consulting
Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service reports sent by every consultant to every customer. The discipline of documenting and organizing service activity allows more effective support and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who won’t release the keys to the kingdom.
Technical Consultant ISA Server
ISA 2004 Enterprise Edition Server Online Technical Support
Progent's Microsoft-certified ISA Server consulting experts have long backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with many offices, remote workers, and mission-critical web applications. Progent's ISA Firewall experts are available to assist your company in planning and implementing a configuration of ISA 2000 Server or ISA Server 2004 that supports your information security requirements without adversely restricting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later editions of Internet Security and Acceleration Server.
24-7 Consulting Services Dell DRAC
Biggest Consulting Services Dell DRAC
Remote server management cards offer network managers complete control over a server without the requirement for an on-site presence. Through remote server management cards, all console screen information plus keyboard and mouse functionality are exported to a remote session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified consultants can help you to design, implement, and manage a fault-tolerant business network that includes remote management cards and Progent can utilize these remote server management cards to deliver efficient remote technical assistance. Progent has experience with a number of remote management cards such as Aten remote server management cards, American Megatrends remote server management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote management cards.
MSP360 Desktop Backup Specialist
MSP360 SQL Backup Integration Support
Progent can help your company to create, implement and debug a backup solution based on MSP360 software. MSP360 enables file/folder or image backup/restore for VMs and physical computers, works with all popular public clouds, and allows businesses to build a data protection solution with a low Recovery Time Objective and a defined Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent offers end-to-end monitoring and remote management of your backup environment to protect against data loss resulting from user miscues, system errors, ill-intentioned insiders, and external attacks such as ransomware. To learn more, go to ProSight DPS 360 Backup solutions.
Microsoft MCP Part Time Job
Cisco Certified Openings
Progent is looking for a range of full-time workers including motivated MCSEs; network consultants with Cisco CCNP or CCIE credentials; and consultants for advanced network design with experience in mobile access, wireless networking, non-stop systems, business continuity planning, data protection, and server virtualization. We are also hiring workstation support technicians, off-site troubleshooting professionals, and CISSP or CISA certified security consultants. We are also looking for veteran managers able to operate efficiently in Progent's dynamic, virtual office environment. Progent works with freelance professionals with specialized expertise and hands-on background in crucial information technology topics beyond our primary service focus. Progent's Experts Group employs independent consultants who offer advice and development services for mission-critical solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have in-depth expertise with non-Microsoft operating systems such as Linux, Macintosh, or Solaris, or offer expert skills in technologies like telecom, web site development, Electronic Data Interchange, eCommerce, or dbm programming. Freelance consultants certified by us coordinate with Progent's full-time professionals to deliver end-to-end solutions for small business networks.
Outsourced Programming MS SQL Server
SQL Server 2008 Migration Consulting
Microsoft SQL Server 2005 offers indispensable, standardized tools to computer experts as well as to network users, reducing the complexity of creating, integrating, managing, and accessing enterprise information and database programs in environments ranging from mobile devices to corporate data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for a network consultant with hands-on experience and broad knowledge in planning and building information-based, end-to-end business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.
Urgent Professional Solaris
Solaris Professional
If your business network combines Sun Solaris technology with Windows, Progent can help you to integrate your computers into a unified environment that permits all your OS platforms to coexist for simple management, seamless dataflow, high reliability, enhanced throughput, and strong security. Progent's Sun Solaris and MS Windows coexistence support services feature network infrastructure configuration and support, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and management, online technical help and repair, in-person technical support, and Helpdesk support.
24x7 ProSight Duo MFA Network Consultants
Duo Zero Trust Cybersecurity Help and Support
Progent's Duo service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices.
ransomware system rebuild Consulting Services
ransomware removal and restore Consultants
Progent's seasoned ransomware recovery consultants can help your business to rebuild a network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
SharePoint 2019 Information Rights Management IT Consultant
Remote Consulting SharePoint 2019 Web Parts
Progent's certified SharePoint 2019 and SharePoint Online consultants offer affordable online and on-premises expertise, software development, and debugging services for organizations of any size who intend to upgrade to SharePoint 2019 or SharePoint Online from earlier versions of SharePoint. Progent can help you plan and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud components into a cohesive intranet system.
Juniper Firewalls Network Consultant
Juniper NetScreen Security Certification
Progent's Juniper-authorized NetScreen engineer can assist your company to install and optimize NetScreen 5200 and 5400 routers, upgrade from older NetScreen products to more current Juniper products, and repair network infrastructure issues in Juniper-only or mixed-vendor environments.
Office Move Technology Professional
Software Security Consultant Multi-site
For large organizations, Progent can supplement in-house IT groups by offering world-class background in deploying key Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint expertise, and Microsoft SQL Server consulting. For the nationwide or global businesses with branches, Progent can perform as a transparent local extension of corporate network management. Progent’s enterprise support services include company-wide security, remote branch office support, network design, Sarbox conformance, project planning, and world-class service for multi-site network environments based on Enterprise Windows 2000. Progent can provide on-site consultants and specialists to assist with a site relocation or office move, or a system architect to help with setting up or utilizing an Internet Data Center or co-location site.
Dynamics GP 2010 Technical Support
Dynamics GP Accounting Support and Integration
Progent can show you how to plan and implement an efficient migration to Dynamics GP so that you retain your data, improve your protection, enhance your analytics, take full advantage of Microsoft Office support, and minimize productivity disruption by designing and executing a sensible migration strategy. Progent can also help educate new Dynamics GP 2010 users so you don't lose productivity. Progent can enhance your financial reports and business analytics by providing Crystal Reports consulting, FRx assistance, and Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to create custom business applications and eCommerce solutions that work transparently with Dynamics GP.
Microsoft 365 and iOS Engineer
Microsoft 365 Exchange Online and on-premises Exchange Configuration
Microsoft has made a strong effort to enable seamless hybrid networks that combine Microsoft 365 and local Exchange deployments. This permits you to have some mailboxes hosted at your physical datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can help you with any facet of planning, integrating and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can deliver as-needed support to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and within budget.
Internet of Things patch management Technology Professional
Printer firmware patch management Consultant Services
Progent's managed services for software/firmware update management offer organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your servers, endpoint devices scanners, infrastructure appliances like switches and Wi-Fi access points, and IoT devices like sensors and health monitors.
Microsoft and Cisco Oracle database administration Security Team
Oracle database Reporting
Progent offers fast and affordable online access to an authorized Oracle DBA consultant or an Oracle application developer. Progent can provide comprehensive DBA services for all versions of Oracle including 10g and 11g and can also help design, create, enhance, or fix Oracle applications based on SQL and PL/SQL. Progent also can provide consulting for Streams replication technologies and Oracle Recovery Manager.
Contract Programmer Custom Applications
Microsoft Access Report Contract Development
For custom program creation, Progent can supply software design consultants to produce business applications in areas such as commercial transaction webs, web development, Microsoft Business Solutions packages such as Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Microsoft IIS to build company-specific eCommerce solutions powered by Microsoft ASP.NET. In addition, Progent offers experts in a wide range of custom software development environments including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized programming based on any Microsoft development platform.
Emergency Support SMS Server Migration
SMS Migration Network Consultant
Systems Management Server 2003 offers extra capability for change and configuration management of Windows-powered systems through introducing Feature Packs. Feature Packs lower the overall operational costs of managing and deploying software products by making it simpler to copy system images, control mobile computers, and operate management utilities. In addition to alerting you about techniques to cut management costs by installing SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and implement IT tasks involving areas that Feature Packs are designed to make more efficient. Progent's adoption and upgrade services can minimize spending and eliminate business disruption as you move to the latest operating systems and applications. Progent's wireless engineers can show you how to develop sensible processes and standards to manage PDAs and smart mobile phones so your field force remains productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you design a security plan that includes policies, procedures and IT products to keep your IT network protected.
Virtual Support Desk Onsite Technical Support
Network Engineer Extended Call Desk
Progent’s Shared Call Center service makes it possible for your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the top shared PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and reporting.
On-site Support Altaro O365 Backup
24-Hour Altaro Office 365 Backup Online Support Services
Progent is a certified Altaro partner and can design and manage a deployment of Altaro O365 Backup to preserve your M365 user and group mailboxes, files residing within your company's OneDrive Accounts and SharePoint sites, plus Teams Chats.
24-7 Microsoft Technical Support Services Microsoft ISA 2004 Server
Microsoft ISA Server Technology Consulting
Progent's certified ISA Server consultants have long backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security installations for IT networks with many offices, mobile workers, and line-of-business eCommerce applications. Progent's ISA Firewall consultants are available to assist your small business in planning and implementing a configuration of ISA 2000 Server or ISA 2004 Server that meets your network security requirements without adversely restricting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other later editions of ISA Server.
24x7x365 SharePoint Business Connectivity Services Integration
Top Quality SharePoint Designer 2010 Network Consulting
Progent's Microsoft engineers offer affordable online support and programming services to assist you to plan, implement, manage, and troubleshoot SharePoint 2010 environments that can include web sites that can function as intranets, extranets, document management tools, blogs, data marts, business analytics, enterprise search, Visio-driven workflows, and other tools to promote and enhance teamwork. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with other data sources as well as with Microsoft's familiar office productivity applications like Office Excel, Word, PowerPoint, and Project. Progent can help you to upgrade from previous releases of SharePoint or move a multi-vendor mix of web applications into a unified and easily managed SharePoint 2010 environment.
Double-Take Software Support and Help
Double-Take Replication Network Consultants
DoubleTake/Carbonite Software publishes a selection of products intended to provide small and midsize businesses a range of affordable alternatives for replicating and recovering vital applications such as Exchange Server, SQL Server, Blackberry, and Microsoft SharePoint. Progent’s disaster recovery planning consultants have extensive experience incorporating DoubleTake/Carbonite products into small business information systems to achieve a high level of availability and business continuity readiness at an affordable price.
Catalyst Wi-Fi 6 AP Planning Remote Consulting
Integration Services Catalyst Wi-Fi 6 and Wi-Fi 6E AP Security
Progent's Cisco Catalyst 802.11ax AP consultants offer affordable remote and on-premises help for Catalyst next-generation Wi-Fi 6 wireless access points.
24-Hour System Center Operations Manager Onsite Technical Support
Microsoft System Center Operations Manager Onsite Technical Support
Progent provides a selection of IT service packages for small businesses. These information technology outsourcing and network monitoring services are built around the anticipatory problem handling abilities of Operations Manager, a next-generation network and IT support software platform that tracks the reliability, throughput, and security of your information system and isolates potential problems before they can bring down your system. With Progent's economically priced network service programs, small businesses can choose a basic co-sourcing service program based on System Center Operations Manager with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package.
Juniper SA2500 SSL VPN Forensics Services
Security Company Juniper SSL VPN
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Urgent ProSight Remote Managed IT Services Services
Small Business Managed IT services Engineers
Progent's ProSight portfolio of managed services are designed to provide businesses who have small in-house IT support teams with affordable access to world-class management tools and consulting experts. Benefits of the ProSight catalog of managed services include fixed IT management costs, smart automation of common administrative tasks, ongoing adoption of the latest information technology, smooth migration from older technology to current solutions, close alignment of computer technology with strategic goals, guidance from seasoned IT experts, and allowing management to concentrate on business instead of ever-changing information technology.
24x7 Nexus 7000 Switch Remote Support
Nexus Switch Latency Specialists
Cisco Nexus series switches are engineered to provide the speed, scale, availability, virtualization support, density, security and ease of management required to function as the foundation of an enterprise data center. Progent's CCIE-certified Nexus switch experts are available to provide online and on-premises consulting expertise to assist you to design an efficient switch topology, build pilot systems to confirm your switching solution, deploy Nexus switches, define and enforce appropriate policies, perform security vulnerability evaluations, configure advanced monitoring, consolidate network resources through virtualization, analyze and repair switching and routing issues, optimize system performance, plan for expected growth, and set up the advanced zero-downtime capabilities available for Cisco's Nexus family of switches. Progent's consultants can also help your business to upgrade efficiently from outdated Nexus switches or Catalyst switches to up-to-date Nexus platforms.
Top Small Offices Technician
Network Recovery Small Business
Progent provides the help of Microsoft and Cisco-Certified network consulting experts to offer clients economical alternatives to help businesses optimize the value of Microsoft and Cisco products. For networks that range from remote offices to large corporations, Progent's expert engineers can assist you to improve your information system's e-mail architecture, protection, availability, performance, and network management.
Supplemental Helpdesk Online Help
Supplemental Call Center Computer Consultants
Progent’s Co-managed Call Center service makes it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the leading shared PSA tool for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Wi-Fi RF Coverage Maps Support
Consultants 802.11x Wi-Fi Site Survey
Progent's Wi-Fi site survey services help you to plan, deploy and troubleshoot a Wi-Fi network optimized for your environment, offering your business a WLAN that delivers the reception, speed, density, data protection, and hand-off capability your company needs.
Microsoft Expert Exchange Server Migration Consultancy
Exchange 2010 Migration Consulting
Progent offers expert support for each phase of your Microsoft Exchange 2010 migration with services that include end-to-end project management services, site readiness preparation, project planning, cost estimates of all new software and equipment required, recommended vendor sourcing, system verification at client site or at Progent's testing lab, managing transitional coexistence of Exchange 2010 and Exchange 2003 or 2007, deployment of the production system, decommissioning the previous system, and training for customer's IT group and end users.
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