In addition to offering rapid access to guidance from top-tier IT professionals and subject matter experts to assist Akron, Ohio companies to resolve discrete technical problems or strategic initiatives, Progent can provide temporary staff augmentation to deliver more generalized services like PC help, network administration, and Help Desk call center response. Short-term staffing can help businesses to respond to planned or unexpected surges in the need for network personnel, which may be caused by scenarios such as mergers and acquisitions, data center moves, platform migration, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Short-term IT staff augmentation can also cover voids caused by the absence of full-time staff members due to scheduled vacations, health issues, termination, or other reasons.
Benefits of Progent's Temporary IT Staffing Program
Progent's temporary staffing services give businesses the ability to react to increases in requirements for IT personnel without being saddled with the expense and hassle associated with reviewing and hiring reliable technical personnel and without the burden of increasing your full-time staff size.
Key features of Progent's short-term supplemental staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Rapid availability of proven network pros
- Easy engagement, termination, and re-engagement of services
- Seamless extension of your in-house IT staff
- Full reporting of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled promptly
- Strong working relationship with a top-level, full-service resource for network expertise
Progent's co-managed Call Center service is a specialized flexible staff augmentation option that enables IT groups to share the responsibilities of Help Desk support seamlessly between their internal network staff and Progent's extensive team of IT support experts. Working as a transparent extension of your in-house Help Desk, Progent's shared Help Desk Call Center program is a collaborative support solution based on by the industry's leading shared professional services (PSA) platform for streamlining, service requests, ticketing, assigning ownership, monitoring responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of background providing online and onsite network expertise for organizations of all sizes throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and GIAC. Learn more details about Progent's industry certifications.
Progent's Areas of Expertise for Akron, Ohio Businesses
Progent's nationwide team of certified consultants offers Akron, Ohio companies a broad range of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service providers include:
Contact Progent for Short-Term Staff Augmentation for Akron, Ohio Companies
To learn more about Progent's temporary staff augmentation services for Akron, Ohio organizations, call 800-993-9400 or visit Contact Progent.