Akron Consulting Services
Staffing for Network Support Teams
Besides providing rapid access to top-tier network professionals and subject matter experts (SBEs) to assist Akron, Ohio companies with discrete technical problems or longer-term projects, Progent offers short-term staffing to deal with more broadly defined services like desktop support, IT administration, and Help Desk call center services. Short-term staffing makes it possible for organizations to deal with anticipated or surprise surges in demand for network services, which may be caused by scenarios such as mergers and acquisitions, site relocation, platform upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Short-term supplemental staffing can also cover gaps resulting from the loss of full-time staff members due to scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term IT Staffing Services Progent's temporary staffing services offer organizations the versatility to react to increases in requirements for network personnel without dealing with the costs and hassle that come with reviewing and hiring professional technical help and without the burden of adding to your permanent staff size.
Important features of Progent's short-term staff augmentation services include:
- Rapid access to proven IT professionals
- Simple initiation, cessation, and re-engagement of services
- Seamless extension of your full-time IT staff
- Full documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
- Strong working relationship with a world-class, full-service source for IT expertise
Progent's co-managed Call Center service is a proven flexible staff augmentation option that enables IT organizations to share the responsibilities of Help Desk Call Center support seamlessly between their in-house network staff and Progent's nationwide team of technical support experts. Working as a transparent extension of your full-time Help Desk, Progent's co-managed Call Center service is a joint support alternative based on by the industry's leading group professional services (PSA) platform for streamlining, service requests, ticketing, assigning ownership, tracking responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience delivering online and onsite network services for businesses throughout the United States. Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Practice Areas for Akron, Ohio Companies
Progent's nationwide roster of certified consultants offers Akron, Ohio organizations a broad array of online consulting and debugging services. Areas of expertise covered under Progent's consulting program for network service firms include:
- Exchange Server 2019 Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure Active Directory Integration
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Expertise
- Azure, Amazon AWS, Google Cloud
- Online Network Troubleshooting
- Telecommuter Integration
- Cisco Network Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Integration
- Security and Compliance Consultants
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Support Services
- Data Center Support
- Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Consulting
- Virtualization Management
- Windows Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- iPhone and Android Integration
- Apple iPhone Support
- Android Phone Support
- Ransomware Defense and Recovery
- Data Backup/Recovery Solutions
- Cisco IP Voice Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- Wi-Fi Site Surveys
Contact Progent for Temporary Staff Augmentation for Akron, Ohio Organizations
To find out more about Progent's short-term staffing services for Akron, Ohio businesses, call
An index of content::
Exchange 2013 Data Loss Prevention IT Services
Support Outsourcing Exchange 2013 Upgrade
Microsoft Exchange Server 2013 incorporates major improvements to the capabilities of Exchange Server 2010 and delivers powerful new features as well as a redesigned structure. These enhancements affect vital facets of IT including manageability, availability, security and compliance, cost of ownership, teamwork, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to evaluate the potential business benefits of upgrading to Microsoft Exchange 2013, design a cost-effective test and deployment plan, and train your IT team to manage your Exchange Server 2013 solution. Progent also offers ongoing online support and management services for Exchange 2013.
SQL 2008 Reporting Services Consulting
SQL 2008 Specialists
Progent's Microsoft-Premier SQL consultants can provide an array of services to help small and midsize companies to design, deploy, manage, and repair MS SQL 2008 systems so that they realize the optimum competitive advantage from this state-of-the-art information management platform. In addition, Progent offers expertise for network architecture, company-wide protection, and software development to increase the strategic value of your IT network.
24 Hour Google Cloud Access Management Specialist
Consultants Google Cloud GKE
Progent can provide cost-effective remote and on-premises support to help organizations of any size to move any part of their critical network infrastructure to Google Cloud Platform (GCP). This can save management hassle and equipment costs and enable the use of Google's cutting edge AI and machine learning tools. Progent can help you with every aspect of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness assessment, architectural design and review, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security strategies.
Consultant ProSight Data Protection Services
ProSight DPS Cloud Backup Services Professional
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's disaster recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information.
Designer Amazon EC2 instances
Expert Development Amazon Web Services enterprise hybrid cloud solutions
Progent offers cost-effective remote consulting to assist businesses to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, architectural design and review, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery solutions, and security.
Live Communications Server Computer Consultant
Live Communications Server 2007 Engineers
Microsoft Office Communications Server provides Instant Messaging and presence as part of an extensible, world-class solution featuring enhanced protection, transparent integration with popular Microsoft products, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Communications Server offers lower costs and improved operational efficiencies, increased worker productivity, and stronger intellectual property security. Microsoft Office Communications Server 2007 has been superseded by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence experts offer online and on-premises configuration support and mediation services for your Office Communications Server 2007 environment and can assist you to evaluate the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also help you to design and carry out an efficient migration that will add significant strategic value to your information network
Microsoft Expert MS SQL Security Company
Specialists Microsoft SQL
Microsoft SQL Server 2005 delivers powerful, standardized tools to computer professionals and information workers, reducing the complexity of creating, integrating, managing, and using company information and analytical applications on platforms ranging from mobile devices to enterprise data networks. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for a network consultant with hands-on expertise and broad knowledge in designing and building data-driven, end-to-end business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft technology, assures you success in planning, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Microsoft Exchange Server 2016 Migration Computer Consulting
Microsoft Exchange Server 2016 Upgrade Planning Online Technical Support
Progent can assist your business in all facets of your upgrade to Exchange Server 2016 such as planning high availability architecture for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining storage requirements for your virtual machines, databases and log files; setting up hardware load balancing for high-availability client access services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
24/7 Jabber and VPN Network Consultants
Immediate Jabber File Transfer Technology Consulting Services
Progent's Cisco Jabber consultants offer online or onsite expertise to assist businesses of any size to plan, implement, manage, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth expertise for all the products, technologies and services that go into building a cohesive Jabber collaboration solution including Cisco network appliances and management software, Microsoft Office apps, Windows and Mac desktops, Apple iOS and Android smartphones, SIP trunking, Wi-Fi networks, security and compliance, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other components of a modern collaboration ecosystem.
iPad patch management Engineer
iPad patch management Engineer
Progent's managed services for patch management offer organizations of any size a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and documenting updates to your servers, such as scanners, network appliances like routers and wireless APs, and Internet-of-Things (IoT) devices like alarms and health monitors.
SQL Server 2017 Standard Onsite Technical Support
Top Quality SQL Server 2017 Security and Compliance Consulting Services
Progent's certified SQL Server 2017 experts can assist your organization to design and implement a cost-effective migration from your existing SQL Server deployment to SQL Server 2017.
Dynamics GP System Migration Professionals
Consultant Services Microsoft Dynamics GP Migration Planning
Progent's consultants have delivered support for Dynamics GP and Great Plains software for nearly 20 years and Progent has provided system integration, customization, education, and debugging services since the platform's debut. Progent offers in-depth expertise for updating out of date Dynamics GP deployments. Progent can assist you to design, test, and carry out a cost-effective migration from a a legacy version of GP to the latest version of Microsoft Dynamics GP.
Consulting Services Exchange Upgrade
Exchange 2010 Migration Technology Professional
Progent offers comprehensive help for each phase of your Microsoft Exchange 2010 migration with services that include end-to-end project management services, site readiness preparation, project planning, cost estimates of all new software and equipment required, recommended sourcing, pilot verification at client location or at Progent's testing facility, setting up transitional coexistence between Exchange Server 2010 and Exchange Server 2003 or 2007, deployment of the production system, decommissioning the old servers, and webinar training for customer's support staff and end users.
NetDocs Search Specialists
NetDocs Compliance Services
NetDocuments (NetDocs) is a leading cloud-based document management system (DMS) built specifically for legal workflows. Progent offers remote guidance from NetDocuments consultants who can assist your law firm to plan, deploy, manage, optimize, or troubleshoot a document management system (DMS) environment based on NetDocuments.
Cisco Help Desk Computer Consultants
Help Desk Call Center Onsite Technical Support
The Help Desk Call Center service delivery model used by Progent's Technical Response Center offers small companies an dependable alternative to reliance on independent consultants by offering extensive technical knowledge shared by numerous engineering groups, optional round-the-clock availability of urgent help, escalation capability to top-level engineers for handling even the most difficult problems, service consistency and dependability, prompt follow-up overseen by seasoned support managers, a selection of convenient techniques for requesting service jobs, and a high level of progress transparency enabled by trouble ticket updates and available through a web portal.
24 Hour Microsoft Hyper-V Server Consolidation Computer Consultant
Support and Integration Microsoft Hyper-V 3.0 Virtual Machines
Progent's network consultants can assist you to analyze the potential advantages of Hyper-V-powered server virtualization for your company, perform pilot implementations to validate Hyper-V's operation with your line-of-business applications, evaluate your network architecture for optimal operation with virtualization solutions, help you in upgrading to Microsoft Windows Server 2008 and configuring Windows Hyper-V, train your IT staff to monitor and manage Hyper-V, provide world-class consulting help for improving the protection of your virtual servers, design and validate business continuity procedures that maximize system uptime, and provide ongoing consulting and technical support including affordable remote repair and turn-key Help Desk outsourcing.
Largest Online Consulting Windows Server 2008 Hyper-VI
Expert Microsoft Certified Windows Server 2008 R2 Onsite Technical Support
Progent's Microsoft-certified professionals can help you to calculate the benefits of Windows Server 2008 for your business, develop test systems and migration plans, integrate Windows Server 2008 with your network infrastructure and workload, train your IT staff how to use enhanced management tools, and deliver continuing consulting and technical support via affordable alternatives including Contact Center service and online technical support.
7600 Edge Router Support
500 Router Computer Consultant
Cisco has developed an extensive array of routers that includes routers built to deliver the security, performance, and availability demanded by customers from branch offices to global enterprises. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved reliability and system uptime. Progent can help you choose and configure Cisco routers to build a solid foundation for your IT system and to make it economical to expand as you support new users, start new offices, deploy new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers help with a variety of routers based on the Cisco IOS operating system, such as Cisco's 800 family of small office routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus legacy 2500 and 2700 Series Routers.
At Home Employees Teleconferencing Integration
Remote Employees Video Conferencing Remote Technical Support
Progent can help small and mid-size organizations to implement and troubleshoot video conferencing platforms to allow their at-home employees to interact productively with colleagues and customers.
24-7 Cisco Telepresence Specialist
Engineer Tandberg Video Conferencing
Progent offers the support of a veteran consultant with years of hands-on experience configuring, managing, and upgrading immersive telepresence platforms from leading suppliers including Cisco/TANDBERG, Polycom, LifeSize, and Radvision. Progent can coordinate with your internal IT support team, your Internet Service Provider, and your telepresence platform vendor to help your company increase the business value of your video conferencing solution.
Windows Server 2019 Security and Compliance IT Consultant
After Hours Windows Server 2019 Storage Spaces Direct Online Consulting
Progent's certified Windows Server 2019 experts can help your company to design and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Microsoft Windows Server 2019 delivers major enhancements in scale, performance, ease of management, virtualization, cybersecurity, hybrid on-prem plus cloud integration, resilience, and Linux support.
Top Microsoft MCP Virtual Office Job
Senior Network Engineer Employment Opportunities
Progent is looking for a range of on-staff employees including motivated MCSEs; system experts who have Cisco CCNP or CCIE certification; and consultants for fault-tolerant network design with backgrounds in mobile access, wireless integration, high-availability environments, business continuity solutions, data preservation, and server virtualization. Progent is also seeking workstation support experts, remote service specialists, and CISSP or CISM accredited security consultants. We are also hiring experienced managers and administrators who can operate effectively in our dynamic, virtual office model. Progent works with independent consultants who have in-depth expertise and field background in high-demand information technology areas outside our primary technical focus. Progent's Experts Group employs freelance consultants who offer advice and development support for strategic applications such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have in-depth expertise with popular operating systems such as Linux, Macintosh, or Solaris, or offer expert skills in technologies such as telecommunications, web site development, EDI, web commerce, or dbm programming. Freelance contractors premier by us coordinate with our in-house professionals to deliver end-to-end IT services for small business networks.
Colocation Center Migration Consultant
Co-Location Online Support
Colocation data centers allow businesses to share enterprise-class data centers for hosting network hardware that runs mission-critical applications. Progent's Microsoft and Cisco premier IT experts can assist your company with all facets of your colocation strategy such as selecting and migrating to a colocation facility, designing network topology, defining required equipment, on-site and on-line maintenance, setting up offsite system management, and training your IT personnel.
CISSP Certified Security Small Office Consultancy Firms
Networking Firm Small Office
Progent is a pioneer in economically delivering world-class network help to small businesses. Progent's success in handling the IT service needs of the chronically underserved small company sector is the combined outcome of major technical and process innovations that have removed a great deal of the conventional costs out of managing IT support, added unprecedented technical skill into the IT service mechanism, and dramatically accelerated the solution cycle.
Wi-Fi 6 WiFi Remote Consulting
Specialists Wi-Fi
Progent’s Wireless Consulting Services provide a convenient, affordable way for companies of all sizes to configure, manage and troubleshoot advanced wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Windows Server 2016 Computer Consulting
Network Consultant Windows Server 2016 Software Load Balancing
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting services to assist organizations of all sizes to design and implement an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain clusters.
Support Desk Sharing Help and Support
IT Consultant Extended Support Desk
Progent’s Shared Help Desk service allows your business to split responsibilities for Help Desk support transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution built around the leading shared PSA platform for managing end-user service requests, ticketing, ownership, progress tracking, and reporting.
Dynamics GP/Great Plains Remote Support
Dynamics GP/Great Plains Specialists
Key characteristics of Dynamics GP software include a modular structure that allows you to buy just the components you require, a standards-based architecture based on Microsoft technologies to protect your investment and provide a highly interconnected environment, advanced reporting capabilities that permit you to track all activities, revenues and spending and sales patterns, integration with Microsoft Office to speed access to corporate information, the capability to process information from virtually any db software or desktop software into Microsoft GP, and an open architecture that makes it easy to develop custom applications. Progent can help you configure and support a reliable, secure server and communications infrastructure to support Dynamics GP, and can provide experienced GP support professionals to help you convert the advanced features of Dynamics GP business accounting software into a productive business management solution.
Consulting Windows Server 2016 Hybrid Integration
Microsoft Windows Server 2016 Clustering Troubleshooting
Progent's Windows Server 2016 disaster recovery experts can help your organization to plan and deploy a DR system built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using industry-standard equipment, VM Load Balancing for improving the speed and resilience of Failover Clusters while minimizing TCO and management overhead, and Cloud Witness for fast, economical deployment of a stretch cluster quorum witness.
Exchange Server 2010 Upgrade Specialists
Microsoft Exchange Server 2010 Migration Consultants
Progent's Microsoft-certified consulting experts can assist your organization to determine the benefits of Microsoft Exchange 2010 for your company and can help you to design and carry out an efficient upgrade to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Exchange 2007 that will offer fast return on investment by improving your workers' efficiency, cutting the cost of equipment and support, streamlining administration, and consolidating your key communications platforms.
Best Online Support Services Contact Center
Unified Contact center Remote Support
Cisco Cisco Unified Communications Manager, formerly named CallManager, operates as the center of Cisco's communications and collaboration platform. Unified Communications Manager and Unified Communications Manager Express provide an advanced IP-PBX by integrating tightly with apps like Unified CM IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's CCIE-certified consultants can deliver effective and affordable remote and onsite expertise to help organizations of all sizes to create and maintain CUCM ecosystems by providing Cisco Unified Communications Manager configuration and technical support services that add optimum business value. Progent's consultants can help with any facet of Unified Communications Manager setup and debugging in areas that include integrating VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE support, designing Cisco UCS server clustering systems for survivability, capacity planning, and integration with Exchange Server and Skype for Business.
Training InDesign
InDesign Instruction
Progent's Mac consultants can support the creative aspect of Macintosh environments by providing help services and education in imaging, sound, and motion video. Progent's consultants offer expertise in a range of Apple Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video post production studio.
Configuration Threat Management Gateway 2010
Expert Microsoft Certified Support Forefront Threat Management Gateway
Forefront Threat Management Gateway builds on the proven security capabilities of Internet Security and Acceleration Server 2006 and offers a centrally managed web gateway that delivers a one-server platform for a variety of security functions including an multi-layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, Virtual Private Network management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security reporting features, permits customized reporting powered by SQL Server, works with Active Directory to streamline policy enforcement, and can be deployed as a virtual server to lower costs and improve recoverability. Progent's Microsoft consultants can assist you to plan and carry out test and production implementations; interface Microsoft Forefront TMG 2010 with Windows Server 2008 R2, Active Directory, SQL Server, Exchange Server, and SharePoint; set up Microsoft Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent's consultants can also help you to upgrade smoothly to Microsoft Forefront TMG 2010 from ISA Server.
