In addition to providing rapid access to top-tier network professionals and subject matter experts (SMEs) to help Akron, Ohio companies to resolve discrete IT issues or longer-term initiatives, Progent can provide short-term staffing to deal with more broadly defined services such as PC support, IT management, and Help Desk services. Temporary staffing makes it possible for businesses to deal with expected or unplanned surges in demand for network services, which may be caused by situations such as company mergers, data center moves, technology upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or regulatory mandates. Short-term supplemental staffing can also cover gaps resulting from the loss of in-house staff members due to scheduled vacations, health issues, resignation, or other reasons.
Advantages of Progent's Short-Term Staff Augmentation Services
Progent's short-term staffing services give businesses the flexibility to react to surges in requirements for IT personnel without dealing with the costs and hassle associated with reviewing and recruiting reliable IT help and without the burden of increasing your in-house head count.
Key features of Progent's short-term supplemental staffing services include:
Progent's Shared Help Desk Service
- Fast availability of proven network professionals
- Easy initiation, cessation, and resumption of services
- Seamless augmentation of your in-house network support team
- Full documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging problems can be handled promptly
- Strong working relationship with a world-class, full-spectrum resource for IT expertise
Progent's co-managed Help Desk Call Center program is a proven on-going staff expansion alternative that enables IT organizations to divide the responsibilities of Help Desk Call Center support seamlessly between their in-house network staff and Progent's nationwide team of IT support specialists. Acting as a transparent extension of your in-house Help Desk, Progent's co-managed Help Desk program is a joint service solution powered by the leading group professional services (PSA) tool for streamlining, service calls, ticketing, assigning ownership, tracking progress, and producing documentation.
Why Choose Progent?
Progent has two decades of experience providing remote and on-premises network expertise for businesses across the United States. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Akron, Ohio Businesses
Progent's veteran team of certified consultants and technical experts offers Akron, Ohio businesses a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for network service firms include:
Contact Progent for Short-Term IT Staffing for Akron, Ohio Companies
To find out more about Progent's temporary supplemental staffing services for Akron, Ohio businesses, call 800-993-9400 or visit Contact Progent.