In addition to providing fast access to high-level network consultants and subject matter experts (SBEs) to help Akron, Ohio businesses to resolve specific IT issues or longer-term initiatives, Progent can provide temporary staff augmentation to deliver more generalized assistance such as PC help, network management, and Help Desk call center services. Short-term staffing can help businesses to respond to planned or unexpected increases in demand for network personnel, which may be caused by scenarios such as mergers and acquisitions, data center relocation, technology upgrades, paradigm shifts like telecommuting, disaster response, seasonal variations, or regulatory changes. Short-term supplemental staffing can also cover gaps left by the absence of full-time staff members due to scheduled vacations, health issues, resignation, or other reasons.
Advantages of Progent's Temporary Staff Augmentation Services
Progent's short-term staff augmentation services offer businesses the ability to respond to surges in demand for network services without dealing with the costs and hassle that come with identifying and hiring appropriate IT help and without the risk of adding to your in-house staff size.
Key aspects of Progent's short-term staffing services include:
Progent's Shared Help Desk Call Center Program
- Fast availability of reliable network professionals
- Simple initiation, cessation, and re-engagement of services
- Seamless extension of your in-house IT staff
- Comprehensive documentation of services performed
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
- Close relationship with a world-class, full-spectrum resource for network support
Progent's shared Call Center program is a proven flexible staff augmentation option that allows IT groups to divide the responsibilities of Help Desk support transparently between their internal network personnel and Progent's extensive pool of technical support experts. Acting as a transparent supplement of your full-time Call Center, Progent's shared Call Center program is a collaborative service solution powered by the leading group professional services platform for managing, service requests, ticketing, assigning ownership, monitoring progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and onsite network expertise for organizations of all sizes throughout the U.S. Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Akron, Ohio Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Akron, Ohio organizations a wide range of remote consulting and troubleshooting services. Practice areas offered under Progent's consulting program for IT service organizations include:
Contact Progent for Temporary Staff Augmentation for Akron, Ohio Businesses
To learn more about Progent's short-term staff augmentation services for Akron, Ohio businesses, call 800-993-9400 or visit Contact Progent.