In addition to offering rapid access to high-level network professionals and subject matter experts to assist Akron, Ohio companies to resolve specific technical issues or longer-term projects, Progent can provide short-term supplemental staffing to deal with more broadly defined services such as PC help, IT management, and Call Center services. Short-term staffing makes it possible for organizations to deal with anticipated or unplanned increases in demand for network personnel, which may be caused by scenarios such as mergers and acquisitions, data center relocation, technology upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Short-term supplemental staffing can also cover gaps caused by the absence of full-time IT personnel due to vacations, illness, termination, or other reasons.

Benefits of Progent's Short-Term IT Staffing Program
Progent's temporary staffing services offer businesses the versatility to react to surges in demand for IT personnel without being saddled with the costs and delays that come with identifying and hiring reliable technical help and without the burden of increasing your permanent staff size.

Important features of Progent's short-term staff augmentation services include:

  • Fast access to seasoned network professionals
  • Easy initiation, termination, and re-engagement of services
  • Transparent extension of your full-time IT team
  • Comprehensive documentation of all services delivered
  • Available escalation from Tier 1 up to Tier 3 support so even the toughest problems can be handled fast
  • Close working relationship with a world-class, full-service resource for network support
Progent's Co-managed Center Service
Progent's shared Call Center service is a specialized on-going staff expansion option that allows IT groups to divide the work of Help Desk Call Center support seamlessly between their internal network staff and Progent's nationwide team of IT support specialists. Acting as a transparent extension of your in-house Call Center, Progent's shared Call Center service is a collaborative support solution powered by the industry's leading group professional services tool for streamlining, service calls, ticketing, assigning ownership, monitoring responses, and generating management reports.

Why Choose Progent?
Progent has two decades of background delivering online and on-premises network expertise for organizations across the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.

Progent's Areas of Expertise for Akron, Ohio Businesses
Progent's seasoned team of certified engineers can provide Akron, Ohio companies a broad array of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Contact Progent for Temporary IT Staffing for Akron, Ohio Companies
To learn more details about Progent's short-term staffing services for Akron, Ohio organizations, call 800-993-9400 or visit Contact Progent.