In addition to providing rapid access to top-tier network consultants and subject matter experts to assist Akron, Ohio organizations to resolve specific technical problems or strategic initiatives, Progent can provide temporary supplemental staffing to deliver more generalized assistance like PC help, network management, and Help Desk call center response. Short-term staffing can help organizations to respond to planned or surprise increases in the need for IT personnel, which may be caused by situations like company mergers, site relocation, platform migration, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Short-term staffing can also cover gaps caused by the loss of full-time IT personnel because of vacations, health issues, resignation, etc.

Advantages of Progent's Temporary Staff Augmentation Services
Progent's short-term supplemental staffing services give businesses the ability to respond to surges in requirements for network services without being saddled with the expense and hassle associated with vetting and recruiting reliable technical help and without the risk of increasing your in-house head count.

Important features of Progent's short-term supplemental staffing services include:

  • Rapid availability of seasoned IT professionals
  • Easy engagement, termination, and resumption of services
  • Seamless augmentation of your full-time network support staff
  • Full reporting of services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the toughest problems can be handled promptly
  • Strong working relationship with a world-class, full-service source for IT support
Progent's Shared Center Program
Progent's co-managed Help Desk program is a proven flexible staff expansion option that allows IT organizations to share the work of Help Desk support transparently between their internal IT personnel and Progent's extensive pool of IT support experts. Acting as a transparent extension of your in-house Call Center, Progent's co-managed Help Desk program is a joint support alternative based on by the industry's leading group professional services (PSA) platform for managing, service calls, ticketing, assigning responsibility, tracking responses, and producing documentation.

Why Choose Progent?
Progent has 20 years of experience providing online and on-premises IT expertise for organizations of all sizes throughout the U.S. Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and GIAC. Learn more details about Progent's technology certifications.

Progent's Practice Areas for Akron, Ohio Companies
Progent's seasoned team of certified engineers offers Akron, Ohio companies a broad range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Contact Progent for Temporary Staff Augmentation for Akron, Ohio Organizations
To learn more details about Progent's short-term supplemental staffing services for Akron, Ohio organizations, call 800-993-9400 or visit Contact Progent.