Besides providing rapid access to top-tier network professionals and subject matter experts (SBEs) to assist Akron, Ohio companies with discrete technical problems or longer-term projects, Progent offers short-term staffing to deal with more broadly defined services like desktop support, IT administration, and Help Desk call center services. Short-term staffing makes it possible for organizations to deal with anticipated or surprise surges in demand for network services, which may be caused by scenarios such as mergers and acquisitions, site relocation, platform upgrades, business process changes like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Short-term supplemental staffing can also cover gaps resulting from the loss of full-time staff members due to scheduled vacations, illness, resignation, or other reasons.
Benefits of Progent's Short-Term IT Staffing Services
Progent's temporary staffing services offer organizations the versatility to react to increases in requirements for network personnel without dealing with the costs and hassle that come with reviewing and hiring professional technical help and without the burden of adding to your permanent staff size.
Important features of Progent's short-term staff augmentation services include:
Progent's Shared Help Desk Call Center Service
- Rapid access to proven IT professionals
- Simple initiation, cessation, and re-engagement of services
- Seamless extension of your full-time IT staff
- Full documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
- Strong working relationship with a world-class, full-service source for IT expertise
Progent's co-managed Call Center service is a proven flexible staff augmentation option that enables IT organizations to share the responsibilities of Help Desk Call Center support seamlessly between their in-house network staff and Progent's nationwide team of technical support experts. Working as a transparent extension of your full-time Help Desk, Progent's co-managed Call Center service is a joint support alternative based on by the industry's leading group professional services (PSA) platform for streamlining, service requests, ticketing, assigning ownership, tracking responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of experience delivering online and onsite network services for businesses throughout the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more details about Progent's certifications.
Progent's Practice Areas for Akron, Ohio Companies
Progent's nationwide roster of certified consultants offers Akron, Ohio organizations a broad array of online consulting and debugging services. Areas of expertise covered under Progent's consulting program for network service firms include:
Contact Progent for Temporary Staff Augmentation for Akron, Ohio Organizations
To find out more about Progent's short-term staffing services for Akron, Ohio businesses, call 800-993-9400 or visit Contact Progent.