In addition to providing rapid access to high-level network consultants and subject matter experts (SMEs) to assist Akron, Ohio companies with specific IT problems or strategic projects, Progent offers short-term staffing to deliver more broadly defined services such as desktop help, network administration, and Help Desk services. Short-term staffing can help organizations to deal with expected or unplanned increases in demand for IT personnel, which may result from scenarios like company mergers, site moves, technology migration, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or new regulations. Temporary IT staff augmentation can also cover gaps caused by the absence of full-time IT personnel because of vacations, health issues, termination, etc.
Benefits of Progent's Short-Term Staff Augmentation Services
Progent's short-term staff augmentation services give businesses the ability to respond to increases in requirements for IT personnel without being saddled with the costs and delays that come with vetting and recruiting professional IT help and without the risk of increasing your permanent head count.
Important aspects of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Service
- Fast access to seasoned network professionals
- Simple engagement, cessation, and re-engagement of services
- Transparent extension of your in-house network support team
- Comprehensive documentation of services delivered
- Available escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
- Close relationship with a top-level, full-service source for IT expertise
Progent's co-managed Call Center program is a specialized on-going staff augmentation option that allows IT organizations to divide the work of Call Center support seamlessly between their in-house IT staff and Progent's extensive team of technical support experts. Acting as a seamless supplement of your in-house Call Center, Progent's shared Help Desk Call Center program is a collaborative service solution powered by the industry's leading group professional services platform for streamlining, service requests, ticketing, assigning ownership, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has two decades of background delivering remote and on-premises network expertise for organizations of all sizes throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Akron, Ohio Organizations
Progent's veteran roster of certified consultants offers Akron, Ohio companies a wide range of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for network service providers include:
Contact Progent for Short-Term Staff Augmentation for Akron, Ohio Companies
To learn more details about Progent's temporary staff augmentation services for Akron, Ohio businesses, call 800-993-9400 or visit Contact Progent.