Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations in Akron
ProgentProgent's consulting support for IT service firms in Akron Ohio enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's brand as a transparent extension of your in-house network support group. This can help you grow your client base, fill out your service portfolio, create happy clients, and increase your profits.

Progent's nationwide roster of network engineers, desktop support technicians, IT administrators, and cybersecurity consultants have worked as seamless supplements to the IT groups of some of the world's largest IT support firms. Progent's range of expertise allows you to widen the capabilities of your IT service practice, and Progent's transparency helps you elevate and protect your branding.

Progent is an IT support firm with two decades of experience providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer support firm in the world. Progent has delivered remote technical assistance and consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Using Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your customers of professional services. Progent invoices your firm exclusively and performs under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers a low-cost Off-hours Support Service for clients who require access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing systems are fundamental to an efficient IT Call Center. But modern ticketing systems are not just costly to license and staff, but a hassle to configure and manage. Smaller IT service organizations do not have the necessary budget or personnel. Progent's Service Desk and ticketing program offers IT service organizations an affordable way to retain their custom branding while delivering their customers world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing program for IT service organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop services team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution enable your IT service firm to increase your physical and virtual support workload, the diversity of technologies your firm can handle, the number of locations you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's online desktop support group delivers Level 1 end user support with 1-hour SLA to begin work during standard business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in major metros is available across the US at additional cost.
  • You retain full control of your customers and billing.
  • Your customers submit requests through your branded Internet portal, a toll-free phone number, or by sending a request to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more information on Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service organizations allows your support team to become a sole point of contact for virtually all IT expertise your customers may need. You can grow your staff and core IT skills steadily without having to decline opportunities due to a gap in expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house support group, responding to your direction, and invoices your firm rather than your client.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Extensive Documentation: Progent uses an enterprise-class reporting platform to make sure all services delivered are thoroughly documented. This makes it easy for support group to transfer service responsibilities to in-house personnel once you have enough staff and relevant skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can easily and safely accept more jobs beyond your core areas of excellence and serve additional territories without the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum IT support provider by delivering more services to more clients using your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a broad array of IT disciplines and can be a dependable reservoir of skills for growing your IT service business.
  • Rapid Problem Escalation: Thanks to a large roster of high-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved promptly.
  • Make Your Customers Satisfied: Happy customers are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Online Support Experts: For two decades, Progent has provided remote IT support from Call Center services to advanced consulting. Effective online service cuts costs while delivering fast solutions.
  • Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISM, and GIAC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Akron, Ohio Companies
Progent's nationwide roster of certified engineers can provide Akron, Ohio companies a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Reseller Support for Network Service Providers in Akron, Ohio
To learn additional information about Progent's reseller support for network service organizations in Akron, Ohio, call 1-800-993-9400 or see Contact Progent.