Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Firms in Akron
ProgentProgentís consulting support for IT service organizations in Akron Ohio allows you to offer your customers Progent's consulting and Help Desk support with your company's brand as a transparent supplement to your regular IT services team. These services can help you add to your revenue, close gaps in your service offerings, satisfy your customers, and increase your bottom line.

Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have worked as transparent expansions to the IT staffs of some of the worldís biggest IT service firms. Progentís breadth and depth of expertise enables you to widen the capabilities of your IT service practice, and Progentís close integration with your support team helps you promote and preserve your company's brand.

Progent is a network support company with two decades of background delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer services company in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the country. (See recommendations from Progent's customers.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for network service providers offers transparent resale to your customers of world-class IT services. Progent invoices you directly and works under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent offers an affordable Off-hours Support Service for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind an effective IT Call Center. But full-featured ticketing systems are not just expensive to license and staff, but also challenging to configure and maintain. Small or niche IT service firms seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program gives IT support organizations an economical way to keep their custom branding while delivering their clients world-class desktop support backed by an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The features offered with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support workload, the range of technical issues your firm can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT support firms include:

  • Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at additional cost.
  • Optional onsite service in major metros is available throughout the country at extra cost.
  • You keep full control of your customers and invoicing.
  • Your clients submit service requests via your own branded Internet portal, a toll-free phone number, or by sending an email to your specified email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional information about Progent's Call Center and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service firms allows you to become a single point of contact for virtually all technical expertise your clients may need. You can build your staff and core in-house competencies at your own pace without having to say no to opportunities due to a gap in in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your in-house support group, under your management, and bills you instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Service Reporting: Progent utilizes an advanced service documentation system to make sure all IT services performed are fully documented. This makes it easy for your IT support organization to shift account assignments to internal consultants when you have sufficient staff and appropriate technical skills.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can easily and affordably take on more opportunities outside your main fields of expertise and open new geographies without the risks involved with increasing your head count too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive IT support firm by delivering more solutions to more clients under your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier expertise in a broad range of technologies and can act as a dependable reservoir of skills for growing your IT service operations.
  • Rapid Escalation: Thanks to a large team of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek help outside the fold.
  • Online Support Experts: For two decades, Progent has provided remote IT support ranging from Help Desk support to high-level consulting. Effective online support saves money while delivering quick solutions.
  • Top Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Akron, Ohio Organizations
Progent's seasoned roster of certified engineers offers Akron, Ohio organizations a broad range of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Reseller Support for Network Service Firms in Akron, Ohio
For more information about Progent's reseller program for network service firms in Akron, Ohio, call 1-800-993-9400 or visit Contact Progent.