Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Akron
Progent's consulting services for IT service organizations in Akron Ohio allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a seamless supplement to your in-house IT support group. This can help you grow your revenue, flesh out your service catalog, satisfy your clients, and improve your profits.
Progent's nationwide team of network experts, desktop integration and troubleshooting specialists, network administrators, and cybersecurity professionals have worked as transparent adjuncts to the support groups of some of the world's largest IT service businesses. Progent's breadth and depth of expertise allows you to widen the capabilities of your IT service practice, and Progent's transparency lets you strengthen and protect your company's brand.
Progent is a network consulting firm with two decades of experience delivering remote expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any independent IT services firm in the world. Progent has provided remote IT support and consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)
Using Progent's Services Under Your Own Brand
Progent's reseller program for IT service firms features seamless resale to your clients of world-class services. Progent bills your firm directly and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for customers who need 24x7 technical support.
Help Desk and Ticketing for Network Service Organizations
Ticketing is fundamental to an efficient service desk. But full-featured ticketing platforms are not just costly to license and staff, but also challenging to configure and manage. Smaller IT service firms do not have the necessary resources. Progent's Call Center and ticketing solution gives IT support organizations an economical way to keep their custom branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution enable you to expand your support volume, the diversity of technical issues your firm can take on, the number of locations you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT service organizations include:
To see more details on Progent's Call Center and ticketing solution, see Help Desk and ticketing services for small businesses.
- Progent's remote desktop service team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is available at extra cost.
- Optional onsite support in major metros is available across the US at additional cost.
- You retain full control of your customers and billing.
- Your clients enter incident reports by means of your branded web portal, a toll-free phone number, or by directing an email to your designated mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service firms allows your support team to act as a sole point of contact for practically all IT expertise your customers may require. You can build your staff and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a gap in expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Firms include:
Key benefits of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent acts as a transparent extension of your internal IT service team, responding to your management, and invoices your firm instead of your customer.
- Granular Billing: Progent charges by the minute to reign in expenses.
- Detailed Service Documentation: Progent uses an enterprise-class service reporting platform to make sure all IT services delivered are thoroughly documented. This enables your IT support organization to transfer account assignments to in-house personnel when you have enough staff and appropriate technical skills.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.
- Safely Grow Your IT Support Practice: You can easily and affordably accept additional opportunities beyond your main fields of expertise and serve additional territories without the risks associated with expanding your full-time staff too quickly.
- Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT service provider by delivering more solutions to more clients under your own brand.
- Flesh Out Your IT Support Catalog: Progent offers top-tier support in a broad array of IT disciplines and can act as a dependable resource for growing your IT support operations.
- Rapid Problem Escalation: With a sizable roster of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
- Make Your Customers Satisfied: Satisfied customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help outside the fold.
- Remote Technical Support Professionals: For two decades, Progent has delivered remote network support from Call Center services to advanced consulting. Efficient online service cuts costs and produces quick solutions.
- Major Industry Certifications: Progent's engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP, CISA, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Akron, Ohio Organizations
Progent's veteran roster of certified consultants can provide Akron, Ohio companies a wide array of remote consulting and debugging services. Practice areas covered under Progent's reseller program for network service organizations include:
Learn More Details About Progent's Consulting Support for IT Service Organizations in Akron, Ohio
To learn more details about Progent's consulting program for IT service organizations in Akron, Ohio, call 1-800-993-9400 or refer to Contact Progent.