Akron Consulting Expertise for Network Support Firms
Transparent Short-Term Support Staff Augmentation
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Akron
Progent's consulting services for IT service organizations in Akron Ohio allows you to provide your clients Progent's consulting and Help Desk support using your company's own branding as a transparent supplement to your regular network services team. These services can ease the way for you to grow your revenue, expand your service portfolio, satisfy your clients, and improve your bottom line.
Progent's nationwide team of network infrastructure engineers, PC integration and troubleshooting technicians, network administrators, and data security consultants have worked as transparent expansions to the IT staffs of some of the country's biggest IT service firms. Progent's range of technical knowledge allows you to widen the scope of your IT service business, and Progent's transparency helps you strengthen and preserve your branding.
Progent is an IT support company with 20 years of background delivering online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network experts of any private computer support company in the world. Progent has delivered remote IT assistance and consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)
Using Progent's Services With Your Branding
Progent's reseller program for network service organizations features seamless resale to your clients of world-class services. Progent invoices your firm directly and works under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for clients who require 24x7 support.
Help Desk and Ticketing Services for Network Service Providers
Ticketing is the heart of a successful service desk. But enterprise-grade ticketing systems are not just costly to acquire and staff, but challenging to configure and manage. Small or niche IT support providers seldom have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support organizations an affordable way to retain their own branding while delivering their customers responsive desktop support services backed by a best-of-breed ticketing platform and supplemented by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Call Center and ticketing solution allow you to expand your physical and virtual support workload, the diversity of technical issues your firm can handle, the number of locations you can service, and your hours of availability.
Important features of Progent's Help Desk and ticketing solution for IT support firms include:
- Progent's online desktop support staff delivers Level 1 end user help with 1-hour SLA to commence work during normal work hours.
- Normal support hours are from 5am to 7pm PST, five days per week.
- Extended support is available at extra cost.
- Optional onsite service in major metros is offered across the country at extra cost.
- You have complete control of your customers and invoicing.
- Your clients submit incident reports using your branded Internet portal, an 800 phone number, or by directing a message to your designated email address.
- Each end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service organizations allows you to become a sole point of contact for virtually all technical guidance and troubleshooting your customers may require. You can grow your team and strategic IT skills steadily without having to decline new business owing to a lack of expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a transparent extension of your in-house support team, under your direction, and bills your firm instead of your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in costs.
- Detailed Documentation: Progent uses an enterprise-class documentation system to ensure that all services delivered are thoroughly documented. This makes it easy for support group to transfer service assignments to in-house personnel once you have sufficient people and appropriate skill sets.
- Safely Grow Your Service Practice: You can easily and efficiently take on additional jobs outside your main fields of excellence and open additional territories without assuming the risks associated with increasing your full-time staff too quickly.
- Re-enforce Your Brand: You can solidify your positioning as a comprehensive network service provider by offering more solutions to more clients under your own brand.
- Add to Your Services Portfolio: Progent offers top-tier expertise in a wide array of technologies and can be a dependable reservoir of skills for growing your IT support business.
- Fast Escalation: Thanks to a large roster of senior IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
- Make Your Customers Happy: Happy clients stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from your competitors.
- Online Support Professionals: For two decades, Progent has delivered online IT support ranging from Call Center support to high-level consulting. Effective remote support saves money and produces fast solutions.
- Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Akron, Ohio Businesses
Progent's seasoned roster of certified engineers can deliver Akron, Ohio organizations a broad range of online technical guidance and debugging services. Practice areas offered under Progent's reseller program for IT service organizations include:
- Exchange 2019 Consulting
- Exchange Server 2016 Integration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Support Services
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure Active Directory Planning
- Office/Microsoft 365 Integration
- Microsoft Dynamics GP Reporting
- Microsoft Azure, AWS, Google Cloud Platform
- Remote Network Troubleshooting
- Telecommuter Integration
- Cisco Network
- Juniper Expertise
- Cisco Routers Consultants
- Cybersecurity Consultants
- Business Continuity Preparedness
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Support Services
- Colo Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Expertise
- Virtualization Management
- Fast, Affordable .NET Software Development.
- Hyper-V Integration
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Expertise
- iPhone and Android Integration
- iPhone Integration
- Android Smartphone Management
- Ransomware Defense/Recovery
- Data Backup/Recovery Expertise
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Configuration
- Wi-Fi Site Surveys
Learn More Details About Progent's Consulting Support for IT Service Firms in Akron, Ohio For more details about Progent's reseller support for network service firms in Akron, Ohio, call 1-800-993-9400 or visit Contact Progent.
An index of content::
IT Services SQL Server 2012 AlwaysOn Failover Cluster
Consulting PowerPivot for Excel
Progent offers the expertise of Microsoft-certified engineers as well as experienced software programmers, database administrators, project management experts, Cisco-certified network architects, disaster recovery planning specialists, and data security professionals to assist you to assess the potential advantages of SQL Server 2012 for your organization, install test environments at your datacenter or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from earlier versions of SQL Server or from legacy database solutions, and configure an efficient and safe IT infrastructure that helps you realize the full business benefit of SQL Server 2012.
Consultant Services ProSight Email Denial of Service Protection
Email Anti-fraud Intelligence Engineers
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your corporate firewall.
Expert Microsoft Certified scom 2016 Operations Management Suite integration IT Services
Consulting scom 2016 migration
Microsoft System Center 2016 Operations Manager is designed to ensure top performance and dependable uptime for critical applications by providing unified, mixed-platform tracking of IT infrastructure installed across on-premises systems and private and public clouds. Progent's SCOM consulting group offers world-class online and onsite expertise to assist businesses of any size to plan, integrate, tune, enhance and troubleshoot SCOM 2016 solutions. Progent can assist you to move to SCOM 2016 from earlier releases of Operations Manager or from different monitoring products, or combine a variety of monitoring tools into a unified IT management ecosystem. Progent can also help you extend your SCOM 2016 scope to include infrastructure hosted on public clouds such as Microsoft Azure and Amazon AWS.
System Center 2016 Endpoint Protection Computer Consultant
System Center 2016 and Windows Server 2016 Integration
Progent's Microsoft-certified consultants have over a decade of background planning, implementing, enhancing and troubleshooting SCOM environments and offer organizations of any size advanced remote or onsite consulting services for SCOM 2012. Progent can assist your company to plan an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience required to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent can also help you to import and customize SCOM 2012 management packs according to leading practices for tracking network fabric and both Microsoft and third-party applications and services. Also, Progent can provide fast online or on-premises troubleshooting to assist you to remediate serious issues detected by Microsoft SCOM 2012.
MS Certified Amazon EC2 VPN Design
Amazon EC2 firewall integration Integration Firm
Progent offers affordable remote support to help companies of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable low-latency storage, and Glacier for value-priced archival storage. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security. Progent offers advanced expertise with firewalls and VPN technology and can help you deploy all-cloud or hybrid cloud environments that efficiently incorporate Amazon AWS resources. Progent can provide as-needed support to assist you to resolve technical roadblocks or Progent can deliver comprehensive project management outsourcing services to help you migrate to the Amazon AWS cloud on time and on budget.
Microsoft Exchange Server 2010 Upgrade Specialists
Microsoft Exchange Server Migration Specialist
Progent's Microsoft and Cisco-certified consulting experts can help your organization to assess the benefits of Exchange Server 2010 for your business and can help your IT staff to design and carry out a smooth migration to Exchange 2010 from Microsoft Exchange 2003 or Microsoft Exchange 2007 Server that will offer fast payback by improving your workers' efficiency, cutting the cost of equipment and service, streamlining management, and consolidating your key communications technologies.
Information Risk Evaluation Consulting Services
Consultant Services Network Security Assessment
Progent offers special network security service bundles intended to provide larger corporations an objective and thorough network security audit from a team of certified security engineers. All Progent's network security assessment bundles feature a collection of services like network scans from inside and from beyond the company security perimeter, expert analysis of captured data by accredited security consultants, production of a report documenting the results, plus an interactive high-level executive summary and an in-depth interactive review for internal IT engineers.
Microsoft Office System Software Consulting
Microsoft Office System Troubleshooters
Progent imposes no startup fee and requires no monthly commitment for services provided during regular business hours. Progent's one-minute granularity avoids large bills for fast repairs so you won't be tempted to permit minor problems to fester. .
ProSight Email Content Filtering Service Engineers
Email Scoring Thresholds Specialist
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to provide web-based management and comprehensive protection for your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter.
Private Cloud Integration Technology Professional
ProSight Virtual Hosting Consultant
Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size organization's servers in a solution that gives the highest level of availability and scalability and is also simple to transfer to any data center. ProSight Virtual Hosting and management options are based upon mature virtualization technologies that allow small and midsize businesses with multi- platform IT systems to save significantly on the expense of capital investments, infrastructure support, and IT administration while achieving enterprise-class fault tolerance and an unmatched degree of vendor independence.
Urgent Microsoft Certified Partner Network Design Consultant
After Hours Microsoft Certified Partner Computer Network Consulting
Progent is a Microsoft Certified Partner with special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the most successful organizations who earn the top client endorsement and are afforded the tightest working relationship with Microsoft. The understanding, capabilities, and commitment required to earn the level of Microsoft Certified Partner benefits Progent's customers by enabling Progent to offer your company better technical solutions for your IT network.
Best Engineer ISR 1000 Router
Computer Consulting Edge Routers
Cisco has developed a full product line of routers including routers designed to provide the protection, bandwidth, and reliability required by organizations from small offices to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failover, and backup power for improved reliability and network availability. Progent can show you how to select and integrate Cisco routers to build a solid infrastructure for your network and to make it economical to expand as you add new users, open new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS operating system, such as the Cisco 800 family of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Series Routers.
IT Services Aironet 3700 Access Point
Top Aironet 802.11ax Wireless Troubleshooting
Progent's Cisco-certified wireless networking consulting experts can assist businesses of any size to design, deploy, administer and troubleshoot Cisco Aironet wireless access point solutions to provide the performance, range, capacity, expandability, security compliance and ease of management needed for transparent connectivity between Wi-Fi and wired networks. Progent offers efficient online and on-premises support for legacy and new-generation 802.11ac Aironet access points and Progent can assist your business design and maintain wireless solutions that include indoor and outdoor Aironet Wi-Fi access points.
24x7 CCIE Expert Certified Aironet 2600 Access Point Network Consulting
Aironet AP Management Professional
Progent's Cisco CCIE Wi-Fi infrastructure consultants offer remote or onsite integration and troubleshooting support to help you to plan, configure, update, tune, manage and debug Aironet wireless access point environments of any size or topology. Progent's Cisco wireless controller experts can also assist you to integrate your wireless environment with your wired network infrastructure and cloud-hosted resources to build a seamless enterprise-wide connectivity foundation that is simple to manage and scale. Progent also offers affordable wireless site surveys to help you to decide the most efficient selection, placement and setup of Aironet Wi-Fi APs to accommodate your specific workplace layout, building structure, and anticipated network traffic.
School Wireless Case Studies
Best Proxim Wireless Case Study
Progent delivered a wireless integration environment that enabled a school to increase efficiency and eliminate the ongoing expense of a dedicated data connection. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for connecting remote locations as far as 2.5 miles apart and can extend to even longer ranges. This wireless alternative provided better bandwidth and dependability than simply amplifying the 802.11b wireless connection, and since it utilizes the 5.8Ghz band it offered immunity to local interference.
Project Server Time Reporting Information Technology Consulting
Development Group Microsoft Project Server
Progent's Microsoft consultants offer in-depth support in implementing, operating and troubleshooting all versions of Microsoft Project Server and can provide a broad range of affordable remote consulting services following proven best practices to assist businesses of any size to get all the advantages of this leading project management solution. Consulting support offered by Progent include solution planning, installation and upgrades, strategies for secure file and status sharing among local and offsite users, network infrastructure optimization, and specialized online training.
Online Support Services Microsoft GP/Great Plains
Largest Great Plains Migration Remote Consulting
Microsoft Dynamics GP can help you grow and control your business more efficiently by delivering deep access to strategic information and a rapid ROI. Microsoft Dynamics GP/Great Plains confers major business benefits including its ability to expand the reach of your company, manage your financials, computerize financial processes, standardize processes across your company, improve inventory control, increase order accuracy, grow sales and minimize turnaround time, and maximize cash flow. Progent can show you how to set up and maintain a reliable, secure server and network infrastructure to support Great Plains, and can provide experienced Microsoft Dynamics GP/Great Plains support professionals to make sure you reap the full advantages of your Microsoft Dynamics GP software.
Progent Management Team Security Consulting Company
Security Consulting Group Progent's Management Team
Progent's management team consists of industry professionals with decades of background providing computer consulting, technical support, and strategic IT planning to businesses ranging from startups to Fortune 500 companies. Great support calls for great people, and Progent has assembled a management team that can provide customers with the top service value available anywhere.
ProSight DPS ECHO Hybrid Cloud Backup Services Computer Consultant
Cloud Backup Security and Compliance Remote Support Services
ProSight Data Protection Services ECHO offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, applications and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information.
Ryuk ransomware data recovery Technology Professional
24/7 Professional ransomware rebuild
Progent's proven ransomware recovery consultants can assist your business to reconstruct a network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
ProSight Behavior-based Antivirus Professionals
Best ProSight Endpoint Security Consultants
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology from SentinelOne to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats.
MOM 2007 Network Consultant
After Hours Operations Manager Support and Integration
Remote continuous network monitoring, proactive alarms, and actionable analytical reporting are vital to maintaining the health of your network and eliminating unnecessary and expensive disruptions. Remote Monitoring and Management technology has advanced so far that businesses of all sizes can afford a degree of network stability that was previously reserved for large enterprises. Progent can provide several Remote Monitoring and Management (RMM) solutions available as low-cost service packages created to help you to detect and resolve a an array of IT network problems before they get big enough to disrupt your business.
Hornetsecurity Altaro VM Backup and VMware ESXi Configuration
Immediate Altaro VM Backup Boot from Backup Consulting Services
Altaro VM Backup software provides small businesses a dependable and budget-friendly platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted architectures and also supports cost-effective cloud backup to Azure storage. Headline capabilities include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as little as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, granular recovery options for specific files and emails, support for Windows CSV and vCenter for managing larger environments, and support for Volume Shadow Copy Service (VSS) to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and offers a wide range of consulting services to assist you to plan, deploy, optimize and troubleshoot a backup/restore system based on Altaro VM Backup.
External Security Scan Technology Professional
Specialist Internal Security Inventory
Progent offers small businesses two specially designed security inventory scanning packages that provide, at a preset fee, remotely managed scans of your security profile which are evaluated by professional information security specialists who interpret the results of the remote scan, deliver unbiased evaluations of your existing security vulnerability, and offer recommendations for improvements. Progent offers two complementary network security evaluation scanning packages for external and internal security scanning that are priced to meet the budgets of small businesses while delivering enterprise-class assessments of your network's vulnerability to assault.
Fortinet 800 Series Firewalls Technical Support
Fortinet NGFW Firewalls IT Services
Fortinet FortiGate next-generation firewalls (NGFWs) are industry leaders in offering top performance for SSL/TLS inspection. Progent's Fortinet firewall consultants can help you to configure your Fortinet firewalls to safeguard all your digital resources at the enterprise perimeter, within the data center, at branches, and in the cloud.
Amazon EC2 firewall integration Developer Firm
Microsoft Certified Expert Contract Development Amazon hybrid cloud integration
Progent can provide cost-effective remote support to assist businesses to access Amazon AWS cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can help your IT team with every phase of Amazon AWS integration including needs analysis, readiness assessment, system design, pilot testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security.
System Center 2016 Disaster Recovery Technology Consulting
24-Hour System Center 2016 and Windows Server 2016 Online Support
System Center 2016 delivers major enhancements for managing hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; unified management of multi-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's Microsoft-certified consulting staff offers world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.
24x7 Professional Office Word and Access
Microsoft Word Online Consulting
Progent's certified Office Word and Microsoft 365 Word experts offer a wide selection of affordable online support services to assist your organization to manage and troubleshoot your legacy Microsoft Office Word solution or assist you to move to a newer release of Office Word. Support available from Progent's experts include VBA software development, isolating and fixing compatibility problems between different releases of Office Word, integrating Word with different Microsoft Office apps like Excel and Outlook or with third-party data sources and plug-ins,network optimization for dependable. reliable cloud access, security and compliance support, smart phone integration, and remote training tailored for individuals or groups.
Top Online Support Shared Service Desk
Shared Help Desk Ticketing On-site Technical Support
Progent provides three essential types of Call Center services : Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of trained Microsoft and Cisco professionals offers your customers instant access to a dependable support group with years of experience providing phone support and online troubleshooting for networks powered by Microsoft technology. Progent's concentration is on earning the support Call Center a respected image as a key contributor to business productivity. Progent's goal is to resolve and not merely report problems.
Altaro Microsoft 365 Total Mailbox Backup Online Help
Support and Setup Altaro Microsoft 365 Total Mailbox Backup
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage a deployment of 365 Total Backup to protect your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered laptops and desktops.
Telecommuter Online Troubleshooting
Call Desk for Remote Workforce IT Consultants
Progent has 20 years of background helping small and medium-size businesses to plan, deploy, tune, administer, and debug computer networks that support at-home workers.
Exchange 2019 and Windows Server 2019 Support Services
Exchange 2019 Edge Transport Server Onsite Technical Support
Progent can help your organization in any facet of your upgrade to Microsoft Exchange 2019 such as deploying Windows Server 2019 Core for hosting Exchange; designing high availability (HA) infrastructure for a local, cloud-based or hybrid environment; moving mailboxes; designing and implementing Hyper-V; configuring hardware load balancing; configuring Database Availability Groups (DAGs) with MCDB solid-state caching; integrating with Skype for Business 2019 for cloud voicemail; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook.
Technical Support Services Microsoft Exchange
Professional Exchange 2016 Configuration
Progent can help you in any and all phases of your migration to Exchange 2016 such as planning high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; specifying storage requirements for your virtual machines, databases and logs; setting up hardware load balancing for high-availability CAS services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
CCIE Expert Certified wireless VoIP phone and Aironet APs Online Consulting
24-Hour wireless IP phone integration On-site Technical Support
Progent's Cisco-certified Wi-Fi integration consulting experts can help you to configure, manage, and debug Cisco Wi-Fi devices including Cisco's Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Emergency Automatic Topology Diagrams Computer Consultants
Network Performance Troubleshooting Specialists
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance issues.
Les Kent has a 35-year track record of effective network integration, business management, marketing, and operations. He has shown a knack for creating sophisticated information technology solutions during his time as as a system architect, application developer, project manager, implementation consultant, and troubleshooter for small companies, new ventures, and global corporations.
Cisco VoIP Phones and Presence Consultants
Jabber Remote Troubleshooting
Progent's Cisco-certified IP phone and video IP phone experts can help your business to configure, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, originally branded CallManager, or with Cisco Unified Communications Manager Express to build a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified CM apps that include Cisco Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent can deliver expertise with all aspects of Cisco VoIP Phone integration including designing dial plans, setting up SIP trunking, installing ISR G2 routers with CUBE internetworking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.
Dynamics GP Customization Consultants
Dynamics GP Modifier Consult
Progent's background providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools enable Progent to design custom mission-critical programs and eCommerce environments that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting consultants can show you how to create reports that let you track your business more effectively, transforming uncooked data into useful insights into your business.
Microsoft ERP Information Technology Consulting
Networking Consultants Part-time CIO
Progent's application experts offer in-depth support, custom programming, deployment assistance, and online training for leading business applications covering vital areas including ERP and MRP, financials, management reporting, web application design, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with years of background delivering high-level consulting services remotely, Progent can help small businesses anywhere in the United States to eliminate the time and fees associated with travel and on-premises visits without compromising the effectiveness of consulting services.
Specialists CRISC Certified Risk and Information Systems Control Systems Engineer
CRISC Certified Risk and Information Systems Control Manager Engineers
Progent can provide the services of a CRISC-certified risk management expert to assist your company to plan and implement an enterprise risk management (ERM) solution following best practices identified by CRISC and crafted to match your company's risk tolerance, business objectives, and budgetary guidelines.
Exchange 2000 Upgrade Migration Consulting
Microsoft Exchange Remote Support Services
Progent is one of the most expert information technology support firms for creating e-mail solutions based on Exchange 2000 Server. Progent is skilled in helping small and mid-size companies derive all the benefits of Microsoft Exchange 2000 under common situations including upgrading from Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and using managed services for your Exchange 2000 administration.
Virtual Server Technology Professional
Consultants Virtual Server Technology
By using virtual server technology, companies can run many virtual servers on a single actual server. Virtualization technology enables IT organizations to enjoy all the benefits of server segmentation, but without the expense that goes with buying additional server hardware. Virtualization is also the critical technology for building private clouds, which offer major benefits such as lowering the costs of hardware, datacenter facilities, and management while enhancing data security, network reliability, and disaster recovery. Other useful server management technologies include server monitoring software, Microsoft WSUS, and remote system management hardware. Progent's professional server management specialists can assist you with all areas of server virtualization and administration to allow your business to contain costs and save time.
Consultant Remote Network Monitoring
Onsite Technical Support Remote Monitoring and Reporting
Remote 24x7 network monitoring, proactive alarms, and actionable analytical reporting are vital to maintaining the proper operation of your network and avoiding preventable and costly downtime. Remote Monitoring and Management solutions have progressed to the point that companies of any size can afford a level of protection that was once limited to large enterprises. Progent offers several RMM options delivered as economical service packages created to assist you to detect and resolve a an array of IT network issues before they get big enough to disrupt productivity.
IT Co-sourcing White Papers
White Paper IT Outsourcing Example
Progent's IT outsourcing packages provide economical computer support for medium-size organizations. Whether it includes planning network infrastructure, setting up an in-house Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your system, or building an on-line business solution, outsourcing your network technical services can smooth out costs and eliminate risks, allowing network service budgets to increase in a more linear and manageable manner than is feasible by amassing a bulky, knowledgeable internal network support organization. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to create a secure and robust system foundation for your critical Windows-based business software including Windows 2008, Microsoft Exchange Server 2007, and SQL Server.
Exchange 2019 Disk Availability Group Professional
Exchange 2019 Hybrid Integation Consulting
Progent can assist your organization in any facet of your migration to Exchange 2019 such as configuring Windows Server 2019 Core as a host for Exchange; designing HA system topology for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; planning and configuring Hyper-V virtualization; configuring hardware load balancing; building DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with Microsoft 365 and configuring Outlook clients.
Email Allow Lists Technology Professional
24-Hour Email Allow Lists Specialist
Progent's ProSight Email Guard solution uses the technology of top data security vendors to provide centralized control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.
Remote Workers Security Consulting Services
Top Teleworker Endpoint Security Online Support Services
Progent can assist small and mid-size organizations to configure endpoint security protection solutions and provide mitigation services required for a remote workforce.
CISSP-ISSAP Security Consultancy
CISSP Certified security Systems Engineer Engineers
Progent's CISSP-certified cybersecurity consultants can help organizations of any size with any aspect of IT security. Progent can help create cost-effective cybersecurity solutions that guard a small business from modern malware attacks or Progent can plan, configure, and manage a comprehensive security environment for hybrid networks that support onsite, online, and mobile clients accessing IT resources spread over a mix of physical datacenters and various clouds.
Integration Solomon
ERP Outsourced Programming
Progent can give you access to programmers who can customize your Microsoft Business Solutions ERP, MRP, and financial system packages to meet your particular business needs. Progent's Microsoft-certified consultants offer experience in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, and Microsoft Business Solutions Retail Management Software. Progent also offers expert e-Commerce integration support for secure, corporate-wide information sharing plus interfacing with CRM packages.
