Progent's Consulting, Help Desk, and Ticketing Support for Network Service Firms in Akron
Progent's consulting services for IT service organizations in Akron Ohio allows you to provide your customers Progent's consulting expertise and Help Desk Call Center support using your company's brand as a seamless supplement to your in-house IT support group. This can help you grow your revenue, flesh out your service catalog, satisfy your clients, and improve your profits.
Progent's nationwide team of network experts, desktop integration and troubleshooting specialists, network administrators, and cybersecurity professionals have worked as transparent adjuncts to the support groups of some of the world's largest IT service businesses. Progent's breadth and depth of expertise allows you to widen the capabilities of your IT service practice, and Progent's transparency lets you strengthen and protect your company's brand.
Progent is a network consulting firm with two decades of experience delivering remote expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any independent IT services firm in the world. Progent has provided remote IT support and consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)
Using Progent's Services Under Your Own Brand
Progent's reseller program for IT service firms features seamless resale to your clients of world-class services. Progent bills your firm directly and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for customers who need 24x7 technical support.
Help Desk and Ticketing for Network Service Organizations
Ticketing is fundamental to an efficient service desk. But full-featured ticketing platforms are not just costly to license and staff, but also challenging to configure and manage. Smaller IT service firms do not have the necessary resources. Progent's Call Center and ticketing solution gives IT support organizations an economical way to keep their custom branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Call Center and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution enable you to expand your support volume, the diversity of technical issues your firm can take on, the number of locations you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT service organizations include:
Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service firms allows your support team to act as a sole point of contact for practically all IT expertise your customers may require. You can build your staff and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a gap in expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Areas of Expertise for Akron, Ohio Organizations
Progent's veteran roster of certified consultants can provide Akron, Ohio companies a wide array of remote consulting and debugging services. Practice areas covered under Progent's reseller program for network service organizations include:
Learn More Details About Progent's Consulting Support for IT Service Organizations in Akron, Ohio To learn more details about Progent's consulting program for IT service organizations in Akron, Ohio, call 1-800-993-9400 or refer to Contact Progent.