Akron Specialists for IT Service Companies
Short-Term Staff Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Firms in Akron
Progent’s consulting support for IT service organizations in Akron Ohio allows you to offer your customers Progent's consulting and Help Desk support with your company's brand as a transparent supplement to your regular IT services team. These services can help you add to your revenue, close gaps in your service offerings, satisfy your customers, and increase your bottom line.
Progent's team of network infrastructure experts, PC integration and troubleshooting specialists, IT admins, and cybersecurity professionals have worked as transparent expansions to the IT staffs of some of the world’s biggest IT service firms. Progent’s breadth and depth of expertise enables you to widen the capabilities of your IT service practice, and Progent’s close integration with your support team helps you promote and preserve your company's brand.
Progent is a network support company with two decades of background delivering remote consulting services to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer services company in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the country. (See recommendations from Progent's customers.)
Using Progent's Services Under Your Own Brand
Progent's consulting program for network service providers offers transparent resale to your customers of world-class IT services. Progent invoices you directly and works under your instructions to deliver your clients consulting and support services under your branding. In addition, Progent offers an affordable Off-hours Support Service for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind an effective IT Call Center. But full-featured ticketing systems are not just expensive to license and staff, but also challenging to configure and maintain. Small or niche IT service firms seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program gives IT support organizations an economical way to keep their custom branding while delivering their clients world-class desktop support backed by an advanced ticketing system and supplemented by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing solution for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The features offered with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support workload, the range of technical issues your firm can take on, the number of {geographies you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing solution for IT support firms include:
- Progent's online desktop service group delivers Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is available at additional cost.
- Optional onsite service in major metros is available throughout the country at extra cost.
- You keep full control of your customers and invoicing.
- Your clients submit service requests via your own branded Internet portal, a toll-free phone number, or by sending an email to your specified email address.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Firms
Progent's consulting for IT service firms allows you to become a single point of contact for virtually all technical expertise your clients may need. You can build your staff and core in-house competencies at your own pace without having to say no to opportunities due to a gap in in-house expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Support: Progent works as a seamless supplement to your in-house support group, under your management, and bills you instead of your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
- Detailed Service Reporting: Progent utilizes an advanced service documentation system to make sure all IT services performed are fully documented. This makes it easy for your IT support organization to shift account assignments to internal consultants when you have sufficient staff and appropriate technical skills.
- Safely Expand Your Service Business: You can easily and affordably take on more opportunities outside your main fields of expertise and open new geographies without the risks involved with increasing your head count too quickly.
- Re-enforce Your Name: You can solidify your positioning as a comprehensive IT support firm by delivering more solutions to more clients under your own company name.
- Flesh Out Your IT Support Portfolio: Progent offers top-tier expertise in a broad range of technologies and can act as a dependable reservoir of skills for growing your IT service operations.
- Rapid Escalation: Thanks to a large team of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
- Keep Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek help outside the fold.
- Online Support Experts: For two decades, Progent has provided remote IT support ranging from Help Desk support to high-level consulting. Effective online support saves money while delivering quick solutions.
- Top Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and GIAC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Akron, Ohio Organizations
Progent's seasoned roster of certified engineers offers Akron, Ohio organizations a broad range of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for network service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- AD Planning
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Expertise
- Azure, AWS, Google Cloud Platform
- Remote IT Troubleshooting
- Work from Home Support Services
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Configuration
- Cybersecurity Consultants
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Colo Data Center Solutions
- System Center Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtualization Management
- Hyper-V Planning
- VMware vSphere Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Support
- BYOD Management
- iPhone Integration
- Android Smartphone Support
- Ransomware Defense
- Data Backup/Restore Expertise
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Setup
- WiFi Site Surveys
Learn More Details About Progent's Reseller Support for Network Service Firms in Akron, Ohio For more information about Progent's reseller program for network service firms in Akron, Ohio, call 1-800-993-9400 or visit Contact Progent.
An index of content::
SMS Migration Network Consultants
SMS Server Upgrade Network Engineer
Progent’s Microsoft certified experts provide small and medium size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to deliver critical software rapidly and reliably to appropriate workers, reduce product expense and stay compliant by understanding usage profiles, enhance Windows security by increasing your knowledge of weak points and by installing critical patches, manage your mobile workforce through accepted standards independent of connection or location, and reduce operational costs by fully exploiting the administrative functions incorporated into Windows. Progent’s SMS engineers can help you use SMS effectively for automated software and application deployment, security patch control, and asset tracking management including program and hardware inventory.
Emergency CCNP Expert Certified Meraki 802.11ac AP Remote Consulting
Meraki MR52 Access Point Setup and Support
Progent's Cisco-Meraki Wi-Fi access point experts can assist your organization to design, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a large campus or a nationwide enterprise. Progent can also help you to incorporate other Cisco appliances for unified management.
After Hours Help Center Microsoft Partner
24/7 Microsoft Certified Network Management
Progent is a Microsoft Certified Partner and has earned special competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who earn the highest customer endorsement and enjoy the tightest operational relationship with Microsoft. The knowledge, capabilities, and commitment needed to achieve the level of Microsoft Certified Partner benefits Progent's customers by allowing Progent to provide your company more complete technical solutions for your IT network.
Top Quality Microsoft Exchange 2016 Upgrade On-site Technical Support
Microsoft Exchange Server 2016 Migration Consulting Services
Progent can help your business in all facets of your migration to Exchange 2016 including designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; specifying mass storage requirements for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for fault-tolerant client access services; designing, configuring and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Online Support Services Microsoft Exchange 2003 Upgrade
Exchange 2003 Upgrade Online Help
Progent's Microsoft certified consultants can show you how to design and implement an efficient in-place Microsoft Exchange 2003 upgrade strategy that avoids productivity disruption, reduces long-term service requirements, and makes your Microsoft Exchange Server 2003 easy to administer. For complicated multi-server or multi-site upgrades, Progent has the background to complete your project quickly and affordably. Progent's Exchange 2003 support, repair, and design services include assistance with the configuration of outside vendor add-ons to Exchange 2003 Server that are best aligned to your business goals.
Technology Consulting Remote Monitoring and Reporting
Comprehensive Event Management Consultants
Remote 24x7 network monitoring, automated alarms, and periodic analytical reporting are crucial to preserving the proper operation of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) solutions have advanced so far that businesses of all sizes can get a degree of network stability that was previously reserved for enterprises. Progent offers a variety RMM options available as economical service packages created to help you to identify and fix a most network problems before they can hurt productivity.
Cisco VPN Information Technology Consulting
Cisco Virtual Private Network IT Consultant
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size business integrate and support Cisco’s security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to manage and offer the versatility to evolve with your growing business requirements. Progent’s Cisco-Certified network experts are familiar with Cisco’s complete family of products targeted at preventing information theft, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can help you integrate Cisco technology to get safe access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized client access control foundation for user authentication, permissions, and tracking from a graphical Web interface.
24/7 Online Support Data Center
Active Directory Network Support Consultant
For corporations with branches in California or any region served by Progent's consultants, Progent's Microsoft-Certified network consulting experts and authorized Cisco network specialists can provide a variety of network support services such as project planning, SOX compliance, office moves, enterprise security, network design, on-site or remote branch office support, and troubleshooting for colocation hosting environments. A Progent IT architect can help you plan a multi-office network that makes efficient use of co-location facilities and Internet data centers. Progent’s Microsoft Premier consultants can help large enterprises design, integrate and maintain massive rollouts of updated releases of Microsoft products including Enterprise Active Directory, Exchange Server, SharePoint, Microsoft SQL, and Enterprise editions of Windows. Progent’s Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can help you deploy Cisco technology for connection solutions that incorporate simple, high-performance, integrated, and wireless networking.
Extended Call Desk Remote Support Services
Virtual Support Desk Help and Support
Progent’s Co-managed Help Desk service allows your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top shared professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and reporting.
Cisco Network Consulting Companies
Consultancy Cisco Firewall
Progent can provide fast remote support from Cisco-certified CCIE network infrastructure experts. Progent's CCIE consultants can link to your environment via advanced remote diagnostic utilities to deliver fast and affordable troubleshooting and repair of critical network problems.
24/7 Infor SyteLine CloudSuite Job Costing Consultant Services
Infor SyteLine CloudSuite Development Professionals
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP solution that embodies more than 25 years of experience assisting manufacturing, distribution and service companies to manage supply chains and streamline key business processes in order to get products to market fast and meet customer schedules dependably. Progent can provide the skills of an ERP consultant with over 20 years of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or onsite services that spans from as-needed advice to end-to-end solution planning and project management. Sample services available from Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, ETL, Amazon AWS integration, training, and database administration.
Top Cisco Expert Computer Consultants Meraki MR18 Access Point
Cisco Expert Meraki MR53 Access Point Online Troubleshooting
Progent's Cisco Meraki wireless access point experts provide remote and on-premises support services to help businesses of any size to design, deploy, maintain, upgrade or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist you to configure and support Meraki-based Wi-Fi networks for environments that can range from a telecommuter's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco products including Catalyst and Nexus switches, ASR routers and ASA firewalls to create a seamless ecosystem that delivers identical connectivity, performance, security compliance, ease of management and uptime for wired and wireless users irrespective of their location or device.
Consulting SQL Server 2017 and Windows Server 2012 R2
24-Hour Expert Microsoft Certified SQL Server 2017 High Availability Online Technical Support
Progent's Microsoft-certified SQL Server 2017 consultants can assist your business to assess the business benefits of migrating to SQL Server 2017 and can assist your organization to design and implement a smooth migration of your databases and applications to any deployment model including on-premises, cloud-based, or hybrid. Progent's SQL Server experts offer online or on-premises support ranging from as-needed design assessment or debugging to comprehensive project management and co-management to ensure your SQL Server 2017 project is successfully completed on schedule and on budget.
Help and Support Microsoft SQL 2008
Services SQL 2008 Analysis Services
Progent's Microsoft-Certified SQL Server engineers offer a range of services to help small and midsize companies to plan, deploy, manage, and troubleshoot Microsoft SQL Server 2008 solutions in order to receive the optimum competitive benefit from this advanced RDBM platform. Also, Progent offers help with system architecture, enterprise-wide protection, and software programming to optimize the business benefit of your IT network.
Co-Location Engineer
Collocation Support and Setup
Progent’s data center support services are designed for businesses with equipment housed at Internet Data Centers or data center colocation hosting facilities and in need of on-demand in-person help at the colo facility as well as off-site help from Microsoft and Cisco Certified professionals. Progent offers a full range of Internet Data Centers and data center and collocation consulting services including network architecture analysis, Windows and Linux server installation and maintenance, tech support for server and communications networking, design and deployment of zero-downtime systems, defining and deploying layered security structures, firewall integration and support, designing load balancing environments, and planning fault tolerant server clustering configurations.
24-7 Alabama Technology Consultancy Firm
Indiana Network Management
Progent’s Technical Response Center offers nationwide extended hours remote help for information systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts provide after-hours phone support and online direct computer connection to isolate and repair technical problems quickly and economically. The scope of technical expertise available from Progent's team of country-wide service engineers makes it possible to escalate even the toughest network issues to qualified specialists as needed. For urgent issues, the TRC tries to respond to your call for service within one hour.
Altaro VM Backup with Exchange Support and Help
Altaro VM Backup Local Network Consultant
Altaro VM Backup software provides small organizations a reliable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in local, remote, multi-site, and cloud-hosted environments and also enables cost-effective backup to Microsoft Azure Block Blob storage. Headline features include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection with backup intervals as low as five minutes for minimizing your exposure to data loss, advanced encryption, granular restore options for specific files and emails, support for Windows Server Cluster Shared Volumes (CSV) and VMware vCenter for managing large-scale environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online VMs with zero downtime. Progent is an Altaro partner and can provide a wide array of consulting services to help you to plan, deploy, manage and troubleshoot a backup/restore solution powered by Altaro VM Backup.
ISA Server Outsourcing
ISA Server Online Support
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive backgrounds developing Microsoft-based security solutions for IT networks with many sites, remote users, and mission-critical web-based applications. A Progent ISA Server engineer can help your small or mid-size business plan and implement a configuration of Microsoft ISA Server 2004 that supports your IT security needs without restricting your network.
Email Predictive Sender Profiling Services
ProSight Email Security Gateway Professional
Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter.
Small Business Computer Service
IT Specialists Small Office
Progent offers organizations of any size world-class network remote or on-premises consulting services for networks powered by Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and MS SQL Server 2012. Progent's Microsoft and Cisco Premier network consulting experts also offer security expertise for businesses varying in size from the small office to the global enterprise.
IT Consultant MS SQL Server 2008
Specialist MS SQL 2008
Progent's Microsoft-Certified SQL engineers can provide an array of services to help small companies to design, install, manage, and troubleshoot SQL 2008 solutions so that they get the maximum competitive advantage from Microsoft's state-of-the-art database management platform. In addition, Progent can provide help with network architecture, enterprise-wide security, and application development to increase the business benefit of your SQL Server network.
NLB Test Lab Specialists
NLB Testing Engineers
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center can be used for piloting line-of-business applications, developing efficient migration procedures, evaluating and tuning performance, planning or validating business continuity strategies, resolving compatibility problems, and building training environments for the latest technologies. For Progent customers who lack sufficient in-house resources to configure effective pilot systems, Progent's Test and Training Lab reduces capital outlay and technical risk and helps keep vital network initiatives on schedule.
24x7x365 Cisco ASA 5500-X with Firepower Online Technical Support
Cisco Firepower 4000 Series Firewalls Online Support Services
Cisco's Firepower Next Generation Firewalls provide a significant performance boost compared to Cisco's popular ASA 5500-X security appliances and offer unified control of modern security capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE firewall consultants can help you to design and carry out a smooth migration to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you integrate Firepower firewalls with Cisco's subscription-based security services to create and centrally control network environments that span local offices, data centers, and cloud resources.
Windows Server 2019 PowerShell Consultant Services
Windows Server 2019 with Linux Online Support
Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to plan and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid deployment model. Windows Server 2019 offers significant improvements in scale, speed, manageability, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.
Windows 8.1 Help Desk On-site Support
Windows 8.1 Training Support and Setup
Progent's engineers can deliver a range of IT outsourcing and co-sourcing services to assist organizations of all sizes to deploy, manage, and troubleshoot networks that incorporate desktops, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. For enterprises, Progent's experienced project management consultants can help set up test environments to assess Windows 8.1 and develop and implement Windows 8.1 deployment plans following industry best practices.
Microsoft Teams certificate management Engineer
24 Hour Microsoft Teams and Cisco UC Specialist
Progent can help your business to plan a migration to Teams from Skype for Business Online or Lync Server and install, administer, and debug a cloud or hybrid implementation of Teams. Progent can help you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Small Business Network Consulting Group Small Office
Onsite and Remote Support Small Business
Progent provide businesses of any size enterprise-class IT online or onsite consulting for information systems powered by Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier IT consultants also offer security expertise for businesses varying in size from the small office to the global enterprise.
Email Outbound Content Filtering Engineer
Engineers Email Polymorphic Virus Protection
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.
On Demand Staffing Professional
Temporary Staffing Consulting
Progent's temporary staff augmentation services allow organizations to respond to the need for IT professionals without dealing with the expense and hassle that come with vetting and recruiting reliable technical help and without increasing your permanent head count.
