Akron Consulting Support for IT Support Organizations
Temporary IT Support Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Organizations in Akron
Progent's consulting services for IT service organizations in Akron Ohio enables you to provide your customers Progent's consulting expertise and Help Desk support under your company's own branding as a seamless augmentation of your in-house IT services group. This can ease the way for you to grow your client base, expand your service offerings, create happy clients, and improve your profits.
Progent's nationwide team of network infrastructure engineers, desktop integration and troubleshooting specialists, network admins, and data security consultants have worked as seamless adjuncts to the IT staffs of some of the world's biggest IT service businesses. Progent's range of technical knowledge enables you to broaden the scope of your IT service business, and Progent's transparency helps you promote and protect your branding.
Progent is a network consulting firm with 20 years of background providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any independent IT services firm in the world. Progent has provided online IT support and consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)
Using Progent's Support Services With Your Branding
Progent's consulting program for IT service providers offers seamless resale to your customers of professional IT services. Progent bills you exclusively and performs under your direction to provide your customers consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Service for clients who require access to 24x7 support.
Help Desk and Ticketing Services for Network Service Providers
Ticketing is the enabling technology behind an effective IT Call Center. But modern ticketing systems are not only expensive to license and staff, but difficult to set up and maintain. Small or niche IT support providers seldom have the necessary resources. Progent's Call Center and ticketing program gives IT support organizations an economical way to retain their custom branding while providing their clients responsive desktop support backed by an advanced ticketing platform and reinforced by fast escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Organizations
Progent's Call Center and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing solution enable you to increase your physical and virtual support volume, the diversity of technical issues your company can handle, the number of geographies you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT service companies include:
- Progent's remote desktop support staff delivers Level 1 end user help with 1-hour service level agreement to begin work during normal work hours.
- Standard service times are 5am to 7pm PST, five days a week.
- Extended support is offered at extra cost.
- Optional on-premises support in larger metro areas is offered across the country at extra cost.
- You keep full control of your customers and billing.
- Your customers enter incident reports using your own branded web portal, a toll-free phone number, or by sending an email to your assigned email address.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service firms allows you to become a single source for practically all technical expertise your customers may require. You can grow your team and core in-house competencies at your own pace without being forced to decline new business owing to a lack of expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a seamless extension of your in-house support team, responding to your management, and invoices you rather than your client.
- Granular Billing: Progent bills by the minute to minimize costs.
- Detailed Documentation: Progent uses an enterprise-class reporting system to ensure that all services performed are fully described. This allows you to shift service responsibilities to internal personnel once you have sufficient staff and relevant technical skills.
- Safely Expand Your Service Business: You can quickly and safely accept additional jobs beyond your main fields of excellence and open new geographies without exposure to the risks associated with expanding your full-time staff too quickly.
- Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network support provider by delivering more solutions to more customers using your own brand.
- Add to Your Services Catalog: Progent can provide world-class support in a broad range of IT disciplines and can act as a reliable resource for expanding your IT service business.
- Fast Escalation: With a sizable team of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
- Make Your Customers Satisfied: Happy customers keep coming back. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for help from your competitors.
- Remote Technical Support Professionals: For 20 years, Progent has provided online IT support ranging from Call Center support to advanced consulting. Efficient online support cuts costs while delivering quick solutions.
- Major Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Practice Areas for Akron, Ohio Organizations
Progent's seasoned roster of certified engineers offers Akron, Ohio organizations a broad array of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for network service organizations include:
- Exchange 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Migration
- Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Migration Consulting
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory and MS Entra Integration
- Microsoft 365 Configuration
- Microsoft Dynamics GP Expertise
- Azure, Amazon AWS, Google Cloud
- Remote Network Technical Support
- Teleworker Support
- Cisco Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Consultants
- Security and Compliance Expertise
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Configuration
- Call Center Outsourcing
- Desktop Support Services
- Colo Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtualization Automation
- Fast, Low-cost .NET Application Development.
- Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- Smartphone Integration
- iPhone Support
- Google Android Phone Integration
- Ransomware Defense/Recovery
- Backup/Restore Solutions
- Cisco IP Voice Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Assessments
Learn More Details About Progent's Reseller Program for IT Service Firms in Akron, Ohio For more details about Progent's reseller support for IT service firms in Akron, Ohio, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Online Troubleshooting SPA500 Series IP Phone
Voice Over IP Phones Information Technology Consulting
Progent's Cisco certified network infrastructure experts offer high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Remote Monitoring and Reporting Configuration
System Center Operations Manager Specialists
Progent's Microsoft-certified consulting experts have more than 10 years of experience planning, deploying, enhancing and repairing System Center Operations Manager environments and can provide companies of all sizes expert online or on-premises consulting support for System Center 2012 Operations Manager. Progent can assist you to plan an architecture for SCOM 2012 servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent can also help you to import and set up SCOM 2012 management packs based on best practices for monitoring network fabric and both Microsoft and third-party apps and services. Also, Progent can deliver fast online or on-premises troubleshooting to assist you to remediate critical issues uncovered by System Center 2012 Operations Manager.
NetDocuments ndThread Consulting Services
NetDocs Upgrade Engineers
NetDocuments (NetDocs) is a leading cloud-based document management system built for the legal profession. Progent can provide online access to NetDocuments experts who can help legal departments and law firms to plan, configure, manage, tune, or debug a document management system solution powered by NetDocuments.
WatchGuard SSL VPN Security Tech Services
WatchGuard Firebox M4800 Firewall Compliance Audit
Progent offers support expertise for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and maintain a WatchGuard Firewall/VPN appliance that aligns with your security needs and budget. Progent can assist you to maintain outdated WatchGuard firewall appliances or upgrade efficiently to current WatchGuard firewall solutions.
ProSight Reporting Remote Infrastructure Monitoring Outsourcing
After Hours ProSight Reporting Ticketing Support and Help
ProSight Reporting is a growing suite of real-time reporting plug-ins designed to integrate with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Infor CloudSuite Engineer
Infor SyteLine CloudSuite Industrial Consultant Services
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies more than 25 years of experience assisting manufacturing, distribution and service organizations to manage supply chains and improve the efficiency of critical processes to get products to market fast and adhere to customer commitments dependably. Progent can provide the skills of an ERP consultant with more than two decades of experience working with the SyteLine/CloudSuite Industrial product family. Progent offers remote or onsite consulting that can range from occasional guidance to solution design and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, process improvement, application development, Configure/Price/ Quote, web site integration, troubleshooting, data conversion, Microsoft 365 integration, training, and DBA services.
North Dakota Technical Support Firms
Setup Consultancy Services Pennsylvania
Progent's Technical Response Center offers national remote assistance for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier support engineers provide phone support and remote secure network connection to isolate and resolve network problems quickly and affordably. The breadth of technical expertise available from Progent's staff of country-wide service engineers makes it possible to escalate even the toughest problems to qualified specialists as needed.
System Center 2016 Virtual Machine Manager IT Services
System Center 2016 Configuration Manager Online Support
Microsoft System Center 2016 delivers major enhancements in the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's Microsoft-certified consulting staff offers advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
Jabber and Skype for Business Technical Support
Setup and Support Jabber and Android
Progent's Cisco Jabber consultants offer remote or onsite support to help businesses of any size to design, implement, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth support for all the products, technologies and services that go into creating an end-to-end Cisco Jabber solution including Cisco network devices and management tools, Microsoft 365 applications, Windows and Mac computers, Apple iOS and Google Android smartphones, SIP interfaces, Wi-Fi networks, cyber security, cloud computing, immersive telepresence systems, PBX products, disaster recovery preparedness, and other pieces of a cohesive collaboration ecosystem.
NinjaOne Server Monitoring Services
Urgent ProSight NinjaOne Server and Desktop Management On-site Support
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the state of critical devices.
ProSight Email Security Professionals
ProSight Spam Filtering Consultant Services
Progent's ProSight Email Guard solution uses the technology of top information security vendors to provide web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter.
Small Business System Engineers
24/7 Support Consultant Small Office
For small organizations interested in Progent's network support outsourcing, design expertise, or technical support services, call 800-993-9400 or send email to information@progent.com.
24-7 Windows Server 2016 Hybrid Integration
Windows Server 2016 and System Center Network Consultant
Progent's Microsoft-certified IT experts offer Windows Server 2016 migration consulting to help organizations of all sizes to plan and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.
Technicians MSF
24-Hour Developing Phase: Pilots Computer Network Companies
In performing IT tasks for enterprise clients, Progent uses a structured methodology based on defined milestones so as to meet budgetary, scheduling and technical targets while minimizing business disruption. Progent's Enterprise Services Methodology utilizes accepted project management standards derived from the best practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, pilots, design adjustments, and expert deployment. All phases are recorded to make available a comprehensive summary of IT services performed and to assist in downstream system maintenance.
IT Services Cisco Catalyst WiFi Management
Catalyst 802.11ax AP Setup and Support
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 Access Point experts offer affordable online and on-premises help for Catalyst Wi-Fi 6 wireless access points.
Remote Support Co-managed Support Desk
Shared Help Desk Ticketing Specialists
Progent offers several essential types of Call Center support including Microsoft Helpdesk Outsourcing Services, Virtual Help Desk Support, and Call Center Consulting and Staffing. Progent is a Microsoft-certified Partner and Progent's Help Desk team of certified Microsoft professionals gives your clients easy access to a reliable technical resource with extensive experience providing phone support and remote access repair for networks powered by Microsoft products. Progent's focus is on earning the support Helpdesk a positive reputation as a key contributor to company performance. Progent's goal is to resolve rather than merely record problems.
Engineer Tandberg T3 Telepresence
Cisco Telepresence Specialist
Progent offers the expertise of a senior specialist with extensive hands-on experience installing, maintaining, and upgrading telepresence systems from leading suppliers including Cisco, TANDBERG, Polycom, and LifeSize. Progent can work with your internal IT management team, your ISP, and your telepresence technology vendor to assist your company increase the strategic value of your video conferencing solution.
Shared Service Desk Remote Technical Support
Co-managed Heldesk Integration Services
Progent's Shared Call Center service makes it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the top shared PSA tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Meraki Switch and AP IT Consultants
Meraki Switch Upgrade Computer Consultants
Cisco's Meraki line of switches are designed for environments ranging from branch offices to campuses. Progent's Cisco-certified consultants can provide cost-effective online consulting expertise to help you to plan and implement a productive network architecture that incorporates Meraki MS switches, simplify network monitoring and administration with Meraki's cloud-centric management architecture, define policies to maintain compliance, develop and validate a disaster preparedness plan, and resolve technical issues related to any aspect of your Meraki ecosystem. Progent can also help your company to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless APs to create a unified networking infrastructure.
Remote Workers Endpoint Security Consulting Services
Offsite Workforce Security Support and Help
Progent can help small and medium-size companies to implement network security protection systems and deliver response expertise to support offsite workers.
Microsoft MCP Freelance Jobs
Network Consultant Telecommuting Job
Progent is seeking to find fulltime, results-driven Microsoft certified consultants with Microsoft Certified Systems Engineer credentials; Cisco certified system engineers with Cisco CCDP or CCIE certification; security consultants with CISSP or CISA or equivalent security credentials; and high-end network architecture experts with experience in mobile solutions, wireless connectivity, fault tolerance, business continuity, data protection, and virtual servers. Progent also is hiring employees who can join Progent's staff of helpdesk service specialists and off-site troubleshooting professionals. In addition, We are seeking talented administrators able to perform productively in our high-growth, virtual office culture.
Job Independent CRM Contractor
Freelance ERP Consultants Full-Time Job
Our Experts Team offers support in important fields such as Macintosh integration and applications; Consulting for Linux, UNIX-based, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM customization; Line-of-business and specialized application support; CIO, business analyst, and project management outsourcing; Special applications development and integration; Web, electronic business, Electronic Data Interchange, and client information portal development and integration; DBM support and efficiency consulting; Management information consulting; and Telecom systems support.
Windows Server 2008 Hyper-VI Specialists
Windows 2008 R2 Integration
Windows Server 2008 is a major advance in making IT systems more secure and fault tolerant, simpler to virtualize and administer, higher performing, and able to provide a better environment for web publishing. Progent can assist your company benefit fully from the improvements built into Windows Server 2008 by delivering Microsoft-certified consulting, technical support, training, temporary staffing, monitoring, and security expertise.
Top Ranked Information Technology Support Small Business
Small Offices Small Business Outsourcing IT
Progent provides the services of Microsoft and Cisco-Certified network consulting professionals to show clients economical ways to help organizations optimize the benefits of Microsoft and Cisco products. For networks that span from small offices to nationwide enterprises, Progent's network consultants can assist you to enhance your information system's e-mail architecture, security, reliability, performance, and IT management.
Exchange Server 2000 Upgrade Online Technical Support
Exchange 2000 Server Upgrade Setup and Support
Progent is among the most expert network support firms for integrating e-mail systems powered by Exchange 2000. Progent is skilled in helping small businesses derive the full benefits of Microsoft Exchange Server 2000 for common scenarios such as updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 Server support.
Professional Slackware Linux
Professionals Redhat Linux
If you are producing UNIX or Linux software in an environment that includes Microsoft Windows-based processors, PCs, and office productivity products, Progent can provide comprehensive IT outsourcing that allows you to concentrate on your area of high-value expertise without the continual distraction of managing your company information system. Through the use of automated network monitoring and by providing online and on-site support as your business needs it, Progent represents an economical solution for maintaining an information system that features high availability, security, and efficiency. Progent's Linux developer support offerings include full-service information technology outsourcing, virtual infrastructure, remote and on-site support and repair, network monitoring, and Helpdesk services.
