Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Akron
ProgentProgent's consulting services for IT service organizations in Akron Ohio allows your company to provide your customers Progent's consulting and Help Desk support under your own branding as a transparent supplement to your in-house IT services team. This can help you grow your revenue, flesh out your service portfolio, create happy customers, and improve your profits.

Progent's team of network infrastructure experts, desktop integration and troubleshooting specialists, network administrators, and data security consultants have acted as seamless extensions to the IT groups of some of the country's biggest IT support firms. Progent's breadth and depth of technical knowledge enables you to widen the scope of your IT service practice, and Progent's transparency helps you elevate and preserve your branding.

Progent is a network consulting firm with 20 years of experience providing online consulting services to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco-certified CCIE network experts of any private IT services firm in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's consulting program for IT service firms offers seamless resale to your clients of world-class services. Progent invoices your firm exclusively and works under your direction to provide your clients support services under your brand. Also, Progent offers an affordable Off-hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind an effective IT Call Center. But enterprise-grade ticketing systems are not just costly to license and staff, but also difficult to set up and maintain. Smaller IT support providers rarely have the required financial or human resources. Progent's Service Desk and ticketing program offers IT service firms an affordable way to retain their custom branding while providing their customers world-class desktop support backed by a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Call Center and ticketing services enable you to expand your support workload, the diversity of technical issues your company can handle, the number of locations you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at additional cost.
  • Optional onsite service in major metro areas is offered across the US at extra cost.
  • You keep full control of your customers and billing.
  • Your clients submit incident reports via your branded web portal, an 800 phone number, or by sending a message to your designated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details about Progent's Service Desk and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service firms allows your support team to act as a single point of contact for virtually all IT expertise your clients may need. You can build your staff and core IT skills at your own pace without having to decline new business due to a lack of in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service group, under your management, and invoices you instead of your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Documentation: Progent utilizes an advanced reporting system to make sure all services performed are thoroughly documented. This makes it easy for support group to transfer service assignments to in-house consultants once you have sufficient people and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and safely take on more opportunities outside your main areas of expertise and serve new territories without assuming the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive IT service provider by offering more services to more customers using your own company name.
  • Add to Your Services Portfolio: Progent offers top-tier expertise in a wide array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support business.
  • Rapid Escalation: With a large team of high-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Keep Your Customers Happy: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
  • Online Technical Support Professionals: For 20 years, Progent has provided online network support ranging from Help Desk support to high-level consulting. Effective online service cuts costs and produces fast solutions.
  • Advanced Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Akron, Ohio Businesses
Progent's nationwide roster of certified engineers can deliver Akron, Ohio companies a broad range of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:

Learn More About Progent's Reseller Support for IT Service Providers in Akron, Ohio
To learn additional information about Progent's consulting support for IT service organizations in Akron, Ohio, call 1-800-993-9400 or see Contact Progent.