Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Akron
Progent's consulting services for IT service firms in Akron Ohio allows your company to offer your customers Progent's consulting and Help Desk Call Center support with your own branding as a seamless extension of your in-house IT services group. This can ease the way for you to grow your client base, close gaps in your service catalog, satisfy your customers, and increase your profits.
Progent's roster of network experts, PC support specialists, IT admins, and cybersecurity professionals have worked as transparent supplements to the support groups of some of the world's biggest IT service businesses. Progent's range of expertise enables you to add to the scope of your IT support practice, and Progent's close integration with your support team helps you promote and preserve your branding.
Progent is an IT support firm with 20 years of experience delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any private computer services company in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)
Reselling Progent's Services Under Your Branding
Progent's consulting program for IT service firms offers transparent resale to your clients of world-class IT services. Progent invoices you exclusively and works under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for clients who require 24x7 technical support.
Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind a successful service desk. But full-featured ticketing systems are not only expensive to acquire and staff, but also a hassle to set up and maintain. Smaller IT service companies rarely have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT support firms an affordable way to keep their company branding while delivering their customers responsive desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.
Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing services enable your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your company can take on, the number of geographies you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT support companies include:
Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service firms allows you to act as a sole point of contact for virtually all technical expertise your customers may require. You can grow your team and strategic IT skills steadily without having to decline new business due to a lack of in-house expertise or the absence of personnel.
Important features of Progent's Reseller Program for Network Service Providers include:
Progent's Areas of Expertise for Akron, Ohio Businesses
Progent's seasoned roster of certified engineers can deliver Akron, Ohio businesses a wide array of remote consulting and debugging services. Areas of expertise covered under Progent's reseller program for network service firms include:
Find Out More Details About Progent's Consulting Support for IT Service Providers in Akron, Ohio For additional information about Progent's reseller program for network service organizations in Akron, Ohio, call 1-800-993-9400 or refer to Contact Progent.