Progent's Consulting, Help Desk, and Ticketing for IT Service Firms in Akron
Progent's consulting services for IT service organizations in Akron Ohio allows you to offer your clients Progent's consulting and Help Desk support using your company's brand as a seamless augmentation of your regular network support team. These services can ease the way for you to add to your client base, fill out your service catalog, create happy customers, and increase your profits.
Progent's nationwide roster of network engineers, PC integration and troubleshooting technicians, IT administrators, and data security professionals have worked as seamless supplements to the support groups of some of the world's largest IT service firms. Progent's range of expertise enables you to add to the capabilities of your IT support business, and Progent's transparency helps you elevate and preserve your company's brand.
Progent is a network support company with 20 years of background delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent IT support firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the country. (Refer to recommendations from Progent's customers.)
Reselling Progent's Services With Your Branding
Progent's reseller program for IT service organizations offers seamless resale to your clients of world-class services. Progent invoices you exclusively and works under your instructions to deliver your customers support services under your brand. Also, Progent has an affordable Extended Hours Support Program for clients who require 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is fundamental to an effective Help Desk. But full-featured ticketing platforms are not only costly to acquire and staff, but also challenging to set up and maintain. Small or niche IT support organizations seldom have the necessary budget or personnel. Progent's Help Desk and ticketing solution gives IT support organizations an economical way to keep their custom branding while providing their customers world-class desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services staff, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing services enable you to expand your physical and virtual support workload, the diversity of technical issues your business can take on, the number of locations you can serve, and your hours of availability.
Important features of Progent's Service Desk and ticketing program for IT support firms include:
Progent's Consulting for IT Service Organizations
Progent's consulting for IT service providers allows you to act as a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can build your team and strategic in-house competencies steadily without being forced to decline new business owing to a lack of in-house expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Akron, Ohio Businesses
Progent's seasoned roster of certified engineers can provide Akron, Ohio organizations a wide array of remote technical guidance and debugging services. Areas of expertise offered under Progent's consulting program for network service firms include:
Find Out More About Progent's Reseller Program for IT Service Organizations in Akron, Ohio To learn additional details about Progent's consulting program for IT service firms in Akron, Ohio, call 1-800-993-9400 or visit Contact Progent.