Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Akron
ProgentProgent's consulting support for IT service firms in Akron Ohio enables you to offer your clients Progent's consulting expertise and Help Desk support using your own branding as a seamless augmentation of your in-house IT support group. These services can help you grow your revenue, expand your service portfolio, satisfy your clients, and improve your profits.

Progent's nationwide roster of network engineers, desktop integration and troubleshooting specialists, IT admins, and data security consultants have acted as transparent expansions to the support staffs of some of the country's largest IT service businesses. Progent's breadth and depth of technical knowledge allows you to broaden the capabilities of your IT service practice, and Progent's close integration with your support team lets you elevate and preserve your branding.

Progent is an IT support firm with 20 years of background providing remote expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent IT support company in the world. Progent has provided online IT assistance and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for IT service providers offers transparent resale to your customers of professional services. Progent bills your firm directly and performs under your instructions to provide your customers support services under your branding. Also, Progent offers an affordable Off-hours Support Program for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to an efficient Help Desk. But modern ticketing platforms are not just expensive to acquire and staff, but also challenging to set up and manage. Smaller IT support firms seldom have the required financial or human resources. Progent's Help Desk and ticketing program offers IT service firms an affordable way to keep their own branding while delivering their customers world-class desktop support services backed by an advanced ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program enable your IT service firm to expand your support workload, the range of technical issues your business can handle, the number of geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's remote desktop service group provides Level 1 end user support with 1-hour SLA to begin work during normal business hours.
  • Normal support hours are from 5am to 7pm PST, five days per week.
  • Extended support is offered at additional cost.
  • Optional onsite support in larger metro areas is available throughout the US at additional cost.
  • You keep full control of your clients and invoicing.
  • Your clients submit requests via your branded web portal, an 800 number, or by directing an email to your assigned mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more details on Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting for network service firms allows your support team to act as a sole source for practically all IT guidance and troubleshooting your customers may need. You can grow your team and strategic in-house competencies steadily without having to decline new business due to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your internal IT service team, responding to your direction, and invoices your firm instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Reporting: Progent uses an enterprise-class service documentation platform to ensure that all IT services delivered are thoroughly documented. This enables your IT support organization to shift account assignments to in-house consultants when you have enough people and relevant technical skills.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can easily and affordably take on more opportunities outside your main areas of excellence and open additional territories without assuming the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum IT support provider by delivering more services to more customers using your own brand.
  • Add to Your Services Catalog: Progent can provide world-class support in a broad range of IT disciplines and can act as a dependable resource for growing your IT support operations.
  • Rapid Problem Escalation: With a large team of high-level consultants available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Make Your Clients Happy: Happy customers stick. By teaming with Progent, you can continue delivering solutions without ever requiring clients to seek help from your competitors.
  • Online Support Experts: For two decades, Progent has provided online IT support from Call Center services to high-level consulting. Efficient remote service saves money while delivering quick solutions.
  • Top Industry Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISM, and GIAC. Learn more details about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Akron, Ohio Companies
Progent's veteran roster of certified consultants and technical experts can provide Akron, Ohio companies a wide array of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service organizations include:

Find Out More Details About Progent's Consulting Support for Network Service Firms in Akron, Ohio
To learn additional information about Progent's consulting support for network service organizations in Akron, Ohio, call 1-800-993-9400 or refer to Contact Progent.