Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Akron
ProgentProgent's consulting services for IT service firms in Akron Ohio allows your company to offer your customers Progent's consulting and Help Desk Call Center support with your own branding as a seamless extension of your in-house IT services group. This can ease the way for you to grow your client base, close gaps in your service catalog, satisfy your customers, and increase your profits.

Progent's roster of network experts, PC support specialists, IT admins, and cybersecurity professionals have worked as transparent supplements to the support groups of some of the world's biggest IT service businesses. Progent's range of expertise enables you to add to the scope of your IT support practice, and Progent's close integration with your support team helps you promote and preserve your branding.

Progent is an IT support firm with 20 years of experience delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any private computer services company in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)

Reselling Progent's Services Under Your Branding
Progent's consulting program for IT service firms offers transparent resale to your clients of world-class IT services. Progent invoices you exclusively and works under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind a successful service desk. But full-featured ticketing systems are not only expensive to acquire and staff, but also a hassle to set up and maintain. Smaller IT service companies rarely have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT support firms an affordable way to keep their company branding while delivering their customers responsive desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT service organizations leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing services enable your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your company can take on, the number of geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's online desktop service team delivers Level 1 end user assistance with 1-hour SLA to begin work during standard work hours.
  • Normal support times are from 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises service in larger metro areas is offered throughout the US at extra cost.
  • You have full control of your clients and billing.
  • Your customers enter service requests through your own branded web portal, a toll-free phone number, or by directing a message to your assigned mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
For more details about Progent's Call Center and ticketing outsourcing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting expertise for IT service firms allows you to act as a sole point of contact for virtually all technical expertise your customers may require. You can grow your team and strategic IT skills steadily without having to decline new business due to a lack of in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent supplement to your in-house IT service team, responding to your management, and bills your firm instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Documentation: Progent uses an advanced service documentation platform to ensure that all IT services delivered are fully documented. This makes it easy for you to transfer account responsibilities to in-house consultants when you have sufficient staff and appropriate technical skills.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and affordably accept additional jobs outside your main fields of excellence and open additional geographies without the risks involved with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your mind share as a comprehensive IT service firm by offering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide world-class support in a wide array of IT disciplines and can act as a reliable resource for growing your IT support business.
  • Fast Escalation: With a large roster of senior technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Make Your Clients Satisfied: Satisfied customers stick. By teaming with Progent, you can keep making your customers successful without ever requiring clients to look for help outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has delivered remote network support from Help Desk services to high-level consulting. Efficient online support cuts costs while delivering fast results.
  • Top Certifications: Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Akron, Ohio Businesses
Progent's seasoned roster of certified engineers can deliver Akron, Ohio businesses a wide array of remote consulting and debugging services. Areas of expertise covered under Progent's reseller program for network service firms include:

Find Out More Details About Progent's Consulting Support for IT Service Providers in Akron, Ohio
For additional information about Progent's reseller program for network service organizations in Akron, Ohio, call 1-800-993-9400 or refer to Contact Progent.