Fast and Affordable Online Troubleshooting for Akron Ohio Computer Systems
For companies located in Akron Ohio, Progent provides online help for information systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure problems, as well as the services of CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.
Progent's online technical support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the advanced tools necessary to solve the majority of network problems quickly. Efficient support reduces immediate costs since service calls use up minimal chargeable minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization saves even more in indirect costs by minimizing or avoiding system downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting experience is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be an alternative.
Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe only for the support that you receive. In contrast to typical online service organizations, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with situations where speedy. minor fixes manage to end up as large bills. Progent's skill at handling problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of customized tools and field-tested processes that ensure the highest degree of effectiveness for online help and repair for computer systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's online support team to access your company's environment remotely without violating system security.
Progent's sophisticated service reporting system includes thorough documentation describing the support that Progent's customers have been provided. Progent's team consultants have access to the details of services rendered to every Progent client by any Progent consultant. This archive of anomalies and fixes is structured as a quickly retrievable internal database that allows Progent's online technical experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft make available other extensive support knowledge bases and permit priority response from manufacturers' internal support staff with the result that Progent's online consulting experts can determine optimal resolutions in the least time.
Online support provided by Progent to businesses in Akron Ohio include:
Certified Windows Experts
Progent's Microsoft-premier remote support engineers can deliver computer problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams integration, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Access Programming,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a broad array of cost-effective PC desktop services to help your company to install, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include offering Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and validates an individual's networking knowledge at the expert level. Cisco CCIEs can deal with the most complex challenges encountered in network infrastructure planning, deployment, management, security, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad experience enables them to fix problems rapidly. In common instances, less seasoned engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE consultants can tie into your network via the latest on-line troubleshooting tools to perform fast, secure, and economical diagnosis and repair.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's CCIEs offer expertise in all of Cisco's top-selling family of networking appliances. Cisco infrastructure expertise offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless IP phones configuration, Cisco Meraki wireless AP layout and configuration, Aironet Wireless APs deployment services, Cisco WiFi controllers integration consulting, Cisco VPN and Security Consulting assistance, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration consulting. Progent also offers online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Experts
Progent's qualified CISM and CISSP cybersecurity consultants offer a variety of system protection services that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your business to recuperate rapidly following a damaging penetration. Security services available from Progent cover comprehensive data security audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious attacks; installing firewalls; designing secure architectures for off-site and mobile connectivity; defending your email system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help businesses of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize local IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent runbook for restoring applications and services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to help you to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online support services to cover a wide spectrum of computer technologies such as network infrastructure, email systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server consolidation and easy administration in environments that include Linux with Microsoft Windows, Progent offers VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts service costs.
Progent's UNIX and Linux consultants can provide emergency phone-based help troubleshooting problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:
Apple Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's special remote engineering solutions include:
How Your Akron Business Can Contact Progent's Remote Service Professionals
Help Desk Expertise
Progent's Call Center programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that manages all aspects of remote desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Call Center team of seasoned information technology professionals provides your computer users in Akron Ohio fast assistance from an efficient support group with substantial experience providing phone support and online diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk perception as a crucial enabler of business success, and Progent's target is to fix instead of just annotate network issues.
- Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts Group provides online advanced consulting expertise and education in specific application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, customization, and education offerings, go to Progent's Applications Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver businesses in Akron Ohio online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your network maintenance is proactive rather than reactive. By uncovering emerging problems before they result in full-scale emergencies, automated monitoring can head off inconvenient and expensive network failures. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks based on multiple platforms.
To contact Progent about emergency online assistance with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.
For organizations and new businesses in Akron Ohio, Progent's online network support engineers are ready to deliver expert and economical IT support whenever your organization requires it. Long experience delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair IT problems quickly while avoiding the cost and lost time associated with on-premises service visits.
Even if your Akron office deals with a regular freelance consultant or employs an in-house IT staff that know how to handle typical computer problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the expertise to deal with sudden system emergencies or especially challenging integration problems.
Benefits of Progent's IT Support for Businesses in Akron Ohio
Progent's online technical help services allow your Akron company to experience the benefits of on-call, world-class network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater business worth by being more reliable, efficient, and secure. Benefits to your company include:
- Convenient remote extension of your on-site IT resources
With most organizations in Akron Ohio, nearby network service providers, whether represented by outside consultants or an internal IT staff, can handle typical technical problems. However, major troubles might strike when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is beyond the scope of your usual support people. In these situations, Progent's on-call support specialists give you an easy, fast, and budget-friendly way to augment your local help and to convey valuable information to improve your ability to handle future problems locally.
- Reduced Dependence on Individual Service Providers
For network maintenance, smaller companies often rely on individual freelance consultants. Although freelance consultants carry smaller overhead than big support organizations and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the lack of reserve help may force your business to go without help during an IT crisis. As your company grows, network downtime and problems with vital software are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of reserve service experts to insure your network remains available.
- Create a Scalable Basis for Seamless Expansion
Businesses often start with an IT system implemented on a modest budget. Lacking a proper infrastructure, band-aid repairs often get piled on top of an unstable foundation. When a network grows, reliability and scalability problems can hinder the success of the business. These badly built environments require proper assessment, smart long-term planning, and extensive technical expertise to upgrade to a network infrastructure that can deliver the stable foundation to handle current business demands and simplify future growth.
- Work with Solution Providers Instead of Product Resellers
Smaller businesses need guidance and technical training to negotiate an increasingly complex array of product alternatives capable of accelerating business growth and improving productivity. They do not need a computer engineer who is motivated to earn a commission on a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed
solution is designed around a predetermined technology instead of the genuine needs of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to align technical expertise with the real needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, depth of IT background, fine tuned support tools, and understanding of corporate IT allow businesses to escape the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average more than ten years of real-world professional background, in the trenches of IT support, performing a wide variety of technical tasks for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not just expert IT capability, but also a consultant with proven approaches for using computer knowledge to solve actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site help per minute. As a result, you are invoiced just for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for support services provided during regular working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be tempted to allow minor problems to fester.
- Full Records of IT Services
Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by each staff member to every client. The practice of documenting and organizing service records results in more efficient support and eliminates a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your IT network from stressful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.