Fast and Affordable Remote Support for Akron Ohio Networks
For businesses in Akron Ohio, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex networking problems, plus the services of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting issues.
Progent's remote support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the advanced technology needed to solve most network issues quickly. This lowers immediate expenses because solutions use up fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company saves even more in incidental costs by reducing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is especially helpful for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's billing policy for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to typical remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor solutions somehow end up as big tabs. Progent's skill at dealing with technical issues efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized tools and proven processes that ensure the maximum level of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's Technical Response Center to link to your company's environment remotely without violating system security.
Progent's advanced customer support database system keeps detailed documentation describing all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of all help delivered to each Progent customer by every engineer. This history of anomalies and fixes is stored as a quickly searchable internal database that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other vast support databases and permit quick response from vendors' internal product engineers with the result that Progent's online service specialists are able to arrive at the best resolutions in the least time.
Online technical support services available from Progent to companies in Akron Ohio include:
Authorized Windows Expertise
Progent's Microsoft-premier remote service engineers offer computer troubleshooting and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist your company with a wide variety of platform support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of cost-effective PC desktop consulting and support services to assist your company to deploy, integrate, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include offering Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the top recognition for network engineers, and validates an individual's technical skills at the expert level. Cisco CCIEs know how to deal with the most challenging issues associated with network infrastructure planning, installation, maintenance, security, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing problems with IOS Software network management utilities and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs offer exceptional cost-effectiveness since their depth of experience enables them to fix problems rapidly. In typical cases, less qualified engineers can wrestle for hours or days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can tie into your computer system via sophisticated remote support tools in order to perform efficient, safe, and affordable diagnosis and repair.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of infrastructure appliances by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Experts
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a variety of system protection solutions that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or assist you to recover rapidly after a serious breach. Security support services available from Progent include: thorough data security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; setting up firewalls; designing secure techniques for off-site and mobile communication; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting services to help companies of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine local IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services quickly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, configure, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud environments that provide high uptime, data security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote support services to cover a wide spectrum of computer technologies including system architecture, email solutions, network and process security, plus UNIX and Windows coexistence. For server economization and easy management in networks that incorporate Linux with Windows, Progent can provide VMware integration and Citrix support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux solutions. Progent's group-based methodology for resolving network issues enables quick escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux consultants can offer urgent remote assistance diagnosing anomalies within UNIX/Linux systems powered by leading variants of UNIX including:
Apple Mac OS X
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight series of IT management outsourcing services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Akron Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk programs for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex problems.
Progent's Call Center consulting services can support you in establishing an effective new Help Desk Call Center or enhancing your current organization, evaluating or customizing Help Desk Call Center software to meet the special demands of your company, or providing temporary phone support staff to reinforce your internal Call Center resources to handle demanding events like software transitions, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of veteran information technology professionals offers your computer users in Akron Ohio rapid access to a reliable support resource with extensive experience providing phone help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk recognition as a solid driver of company productivity, and Progent's goal is to fix and not just report IT problems.
- Business Applications Support: Training, Custom Programming, and Integration
Progent's Applications Consulting Team can supply online and in-depth consulting support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, programming, and training services, refer to Progent's Applications Experts Group.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Akron Ohio remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so your IT support is proactive rather than reactive. By uncovering emerging problems before they expand into downtime, system monitoring can minimize inconvenient and expensive network crises. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate multiple platforms.
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Akron Ohio, Progent's phone-based computer support specialists can provide professional and cost-effective system help the moment your company requires it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to repair IT problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.
Even if your Akron office relies on a regular freelance consultant or employs a full time organization that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to solve unexpected network crises or especially challenging integration projects.
Details of Progent's Remote Network Support for Akron Ohio
Progent's phone help, Internet-based repair, network security expertise, and network management services give companies in Akron Ohio the greatest leverage for your IT investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk call center support and network management, Progent's experts can deliver your company enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to companies in Akron Ohio and is also ideal for customers in geographic areas that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Partner consulting company, Progent has the advantage of a wide range of Microsoft support tools, service information, and on-going education.
- Per Minute Billing to Reduce Expenses
Progent provides online help on a per-minute basis, so you are charged only for the services you use. Progent has no minimum charge for phone support and requires no ongoing retainer for support services delivered during regular business hours. This keeps you from facing big bills for quick repairs.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to on-staff specialists with skill in planning, implementing, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic support services include technology integration, MS Exchange Server expertise, system security design, and shared Help Desk services. Progent's Application Experts Team offers world-class consulting expertise for specific application areas. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Training
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Software Development
MySQL Management and Application Development
Amazon Marketplace Web Service Programming
By offering a convenient centralized resource for IT generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that align with the specific needs of your company.
- Sophisticated Online Access Tools
Secure online connectivity allows Progent's service experts to see precisely what your users see. This makes it possible to find fast solutions to issues that could otherwise demand an expensive onsite service call. Cutting-edge online connectivity tools and experienced technicians combine to enable Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite support and remote network tracking.
- Compatibility with Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24-hour Service for Maximum System Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center programs are designed specifically for budget-conscious companies whose workers require instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT expertise, fine tuned remote support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does My Business Begin Getting Remote Computer Help from Progent?
- In-depth Knowledge of Microsoft's Entire Range of Server Platforms
Progent offers world-class support for Microsoftís popular server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 expertise, Windows Server 2003 upgrades, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site visits by the minute. Consequently, you are billed just for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no retainer for support services delivered during normal business hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent is able to focus on providing high-value skills where Progent has few competitors. Businesses who work with familiar independent service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to offer round-the-clock system tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they cause lost productivity, system monitoring can keep your IT network from painful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.