Immediate Online Technical Support for Akron Ohio Information Networks
Fast Online Help for Akron NetworksFor organizations located in Akron Ohio, Progent offers online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the practical background and have access to the advanced tools necessary to resolve the majority of information system issues quickly. Efficient support reduces direct expenses because solutions use up minimal billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization saves even more with incidental expenses by minimizing or eliminating network outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online technical support know-how is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.

Progent's pricing model for remote support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to many online support organizations, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with situations where quick solutions manage to turn into big invoices. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies that permit the highest level of efficiency for remote help and repair for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your company's system without breaching corporate security.

Progent's powerful service reporting system stores comprehensive histories of the service that Progent's customers have received. Progent's staff consultants have the benefit of the records of support rendered to each Progent customer by any engineer. This history of anomalies and solutions is stored as a quickly exploitable proprietary database that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with major technology companies including Cisco and Microsoft open up additional vast technical support databases and permit priority access to manufacturers' in-house product engineers so Progent's remote service specialists are able to come up with the best resolutions promptly.

Remote support offered by Progent to customers in Akron Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight line of network management outsourcing services covers all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and allow transparent backup and fast restoration of important files, applications, system images, plus virtual machines. ProSight DPS helps your business recover from data loss caused by hardware failures, natural calamities, fire, malware like ransomware, user mistakes, malicious insiders, or application glitches. Managed services in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business projects and activities that deliver maximum business value from your information network. Read more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected application and enter your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A wide selection of devices can be used as this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. To find out more about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you�re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows clients to complete major projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or enhancing your existing one, evaluating or customizing Help Desk Call Center software to meet the unique requirements of your corporation, or adding occasional online personnel to work with your in-house Help Desk group to handle high-demand scenarios such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk team of experienced network experts provides your computer users in Akron Ohio fast assistance from a reliable network service group with extensive background offering telephone-based consulting and remote troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a crucial enabler of company productivity, and Progent's goal is to resolve instead of just report network issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Experts staff provides remote and in-depth consulting expertise and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To learn additional information on Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center2, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in Akron Ohio remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to suit your business so that your network maintenance is proactive and automated. By detecting emerging problems before they result in crashes, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support a combination of operating systems.
How Your Akron Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Akron Ohio, Progent's online computer support specialists are ready to deliver professional and cost-effective system help the instant your organization has to have it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve network problems rapidly while avoiding the cost and lost productivity associated with on-premises support calls.

Even if your Akron office works with a regular freelance support technician or employs a full time organization that can handle ordinary computer issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to resolve sudden network emergencies or especially complex integration projects.

Details of Progent's Remote Network Services for Akron Ohio
Progent's phone support, remote repair, network security consulting, and system administration services give companies in Akron Ohio the greatest leverage for your support budget. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's professionals can deliver your business world class IT support while allowing you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, at the front lines of network support, performing a broad range of IT tasks for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not just expert IT help, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits per minute. Consequently, you are billed just for received support. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer for support services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Businesses who utilize familiar freelance consultants or who employ in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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    Microsoft Exchange 2013 incorporates significant improvements to the capabilities of Microsoft Exchange 2010 and delivers powerful new features as well as a redesigned structure. These improvements affect vital facets of IT such as manageability, high availability (HA), security and compliance, cost of ownership, teamwork, expandability, performance, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can help you understand the potential business benefits of upgrading to Microsoft Exchange Server 2013, create a cost-effective validation and rollout plan, and train your IT staff to manage your Exchange Server 2013 solution. Progent can also provide ongoing online support and management for Microsoft Exchange 2013.

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    Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is designed to provide a centralized mechanism for configuring and administering virtualized fabric and services across hybrid networks that can include on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can help organizations of any size with any aspect of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, help you upgrade smoothly from legacy releases of VMM, develop processes for building and deploying virtual machines and hosts, design high-availability compute and storage clusters, integrate your datacenter resources with public cloud services, set up virtual switches and load balancers, write and debug PowerShell scripts, and help you assess the strategic business benefits of the latest technologies such as Storage Replica and Shielded VMs. Progent's certified virtualization experts offer advanced Hyper-V consulting and VMware ESXi support.

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