Immediate Online Support for Akron Ohio Computer Systems
For organizations in Akron Ohio, Progent offers online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex networking problems, plus the services of CISSP-accredited security experts to handle advanced security design and diagnostic jobs.
Progent's remote support experts provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of information system problems quickly. Efficient support lowers direct costs because solutions require minimal billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization saves even more with indirect costs by minimizing or avoiding system outages and associated losses stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support know-how is particularly helpful for organizations that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical remote service organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing avoid scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's skill at handling technical issues efficiently means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized technologies and proven processes which permit the maximum level of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent's online support team can communicate with your company's network without breaching system security.
Progent's advanced technical support database system stores thorough documentation for the support that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of services rendered to every client by any Progent consultant. This database of trouble tickets and resolutions is structured as an easily retrievable proprietary database that permits Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available additional massive support knowledge bases and permit priority access to vendors' in-house engineering staff so Progent's remote consulting experts can arrive at the best solutions in the least time.
Online services available from Progent to customers in Akron Ohio include:
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Certified Microsoft Windows Experts
Progent's Microsoft-certified online service engineers can deliver network troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide variety of platform support such as Microsoft Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration expertise, Microsoft Teams planning and integration, Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a wide range of affordable PC desktop consulting and support services to help your company to deploy, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 configuration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to streamline the management of your PCs along with your web-facing mobile devices.
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most complex problems encountered in network infrastructure design, deployment, management, compliance, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's internal product support engineers in isolating problems with IOS Software network management tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep experience allows them to find solutions for problems rapidly. In typical cases, less seasoned service providers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can connect to your computer system using state-of-the-art on-line support technology to perform efficient, safe, and economical analysis and remediation.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
City |
Address |
Phone |
Link |
Akron |
1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 |
Akron Network Support Services |
Cincinnati |
250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 |
Cincinnati Network Support Services |
Cleveland |
2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 |
Cleveland Network Support Services |
Columbus |
20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 |
Columbus Network Support Services |
Dayton |
301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 |
Dayton Network Support Services |
Toledo |
5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 |
Toledo Network Support Services |
Progent's CCIEs can provide consulting for the entire range of Cisco's market leading family of networking appliances. Cisco networking expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support, Meraki switches configuration and management, Cisco Unified Communications Manager (CallManager) configuration and technical support, Cisco Voice over IP phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Aironet APs consulting help, Cisco wireless controllers integration consulting, Cisco VPN and Security engineering help, and SIP and CUBE integration solutions for SIP trunks and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to help you to take the urgent first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can help businesses to identify and quarantine infected devices and protect undamaged assets from being compromised. If your Akron system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Services
Progent's ransomware recovery consultants can help your Akron organization to reconstruct an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's group of cybersecurity experts bring the broad range of knowledge required to rebuild all vital components of a compromised network quickly and with little loss of data. To find out more, see Progent's ransomware removal and business restoration experts.
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CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISM and CISSP cybersecurity experts offer a range of security services that can strengthen the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help your business to recover rapidly after a serious penetration. Security services offered by Progent include: comprehensive information security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; installing firewalls; building secure mechanisms for remote and mobile access; defending your messaging infrastructure against spam and DHA attacks; and setting up round-the-clock network monitoring.
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Cloud Integration

Progent can provide expert online support to help companies of all sizes connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that utilize local resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with local installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a repeatable process for recovering services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and administer a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the basic IP network.
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UNIX/Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X technology specialists offer online support services to address a broad range of computer technologies including network architecture, messaging systems, system and operational security, plus UNIX and Windows coexistence. For server consolidation and easy administration in networks that include Linux-based systems with Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from legacy applications to Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers support expense.
Major Linux platforms for which Progent can provide expert support include:
RedHat
SUSE
Debian GNU/Linux
Slackware Linux
Ubuntu
Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, subscription-based managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for managing your network, server, and desktop devices by offering an environment for performing common time-consuming tasks. These can include health monitoring, patch management, automated repairs, endpoint setup, backup and restore, anti-virus response, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your designated IT management personnel and your Progent consultant so potential problems can be fixed before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing family of real-time management reporting utilities created to integrate with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow transparent backup and rapid recovery of vital files/folders, applications, system images, and VMs. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or application glitches. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.
- ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and give your password you are requested to confirm who you are via a unit that only you have and that uses a different network channel. A broad selection of devices can be used for this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To learn more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.
- ProSight Shared Help Desk: Outsourced and Shared Help Center Services
Progent's Shared Service Desk offers a transparent supplement to your corporate IT support team. User interaction with the Service Desk, delivery of support services, problem escalation, trouble ticket creation and tracking, performance metrics, and maintenance of the service database are cohesive regardless of whether incidents are resolved by your corporate support staff, by Progent, or a mix of the two. You have complete flexibility to extend or reduce your part of technical support activity as needed. Progent takes care of initial installation and provisioning of the professional services automation software as well as workflow documentation, testing and education.
For more information about ProSight Co-Managed Support, see ProSight Co-Managed Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management offer businesses of any size a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Read more about Progent's patch management services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote consulting solutions include:
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Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progent's Help Desk consulting expertise can support you in building an effective new Help Desk or improving your current organization, evaluating or enhancing Help Desk software to meet the special demands of your business, or adding temporary phone support personnel to reinforce your internal Call Center resources to handle demanding scenarios like software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk staff of seasoned information technology professionals provides your workers in Akron Ohio immediate assistance from an effective network service resource with substantial background delivering phone support and online repair service for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a major contributor to business success, and Progent's goal is to solve rather than merely report network issues.
- Applications Services: Training, Development, and Integration
Progent's Applications Experts Group can supply online advanced engineering expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To read more about Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Environments
System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Services
Progent offers companies in Akron Ohio remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure Operations Manager for your business so that your IT maintenance is proactive and automated. By spotting emerging trouble spots before they result in full-scale emergencies, system monitoring can ward off disruptive and expensive network breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a combination of platforms.
How Your Akron Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Akron Ohio, Progent's phone-based network support specialists are ready to deliver professional and cost-effective system help the moment your company needs it. More than 20 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to repair network problems rapidly while avoiding the cost and lost time that comes with on-site service calls.
Even if your Akron organization relies on a local independent support technician or maintains a full time IT staff that know how to deal with typical network problems, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to fix unexpected network emergencies or particularly complicated integration problems.
Benefits of Progent's IT Support for Organizations in Akron Ohio
Progent's remote technical help services enable your Akron organization to realize the benefits of on-call, enterprise-grade IT support without the expense of managing a full-time IT organization. Your network will acquire greater strategic value by being increasingly available, efficient, and protected. Benefits to your business include:
- Convenient virtual expansion of your local support resources
For most businesses in Akron Ohio, local computer support resources, whether consisting of independent consultants or a full-time IT staff, can handle the majority of network issues. However, serious problems can occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your local service people. In these situations, Progent's online support professionals give you an easy, quick, and budget-friendly way to augment your local resources and to convey useful knowledge to improve your capability to handle downstream issues locally.
- Less Reliance on Freelance Consultants
For IT support, smaller businesses often depend on individual freelance service providers. While freelance service people have smaller overhead than larger service firms and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the lack of fallback personnel may force your business to wait for assistance during an emergency. As your network expands, network downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of reserve service experts to insure your IT system is always available.
- Create a Scalable Foundation for Smooth Expansion
Organizations often begin with an IT architecture created on a modest budget. Lacking a strong infrastructure, band-aid fixes can get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can impede the success of the organization. These poorly designed environments need careful analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture able to provide the solid foundation to handle critical business requirements and simplify future expansion.
- Work with Problem Solvers Instead of Technology Sellers
Smaller organizations need guidance and technical training to navigate through an ever more complicated maze of product options capable of promoting business success and improving productivity. These companies hardly need a network engineer who is attempting to earn a commission on a certain vendor's products. Network support and product sales can result in a scenario where the recommended
solution is designed around a profitable product rather than the true requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical expertise with the real interests of customers.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT background, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.
Progent adds value by providing:
- Best Practices
Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, at the front lines of network support, executing a broad range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not just expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services provided during normal working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be tempted to allow simple problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by each consultant to each client. The discipline of documenting and archiving service records results in more efficient service and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who won't let go of vital service information.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.