Fast and Affordable Remote Troubleshooting for Akron IT Networks
For businesses in Akron or anywhere in Ohio, Progent offers online support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.
Progent's remote support engineers provide excellent value because they have the real-world background and are equipped with the sophisticated technology needed to resolve the majority of network issues rapidly. This reduces direct costs since solutions require minimal chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits additionally in incidental expenses by reducing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting expertise is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.
Progent's billing model for online support is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike many remote service organizations, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor solutions somehow end up as large bills. Progent's skill at handling technical issues quickly means you saves cash.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized tools and proven methodologies which ensure the maximum degree of efficiency for remote engineering help and repair for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to connect to your company's environment remotely without compromising corporate security.
Progent's advanced technical support database system keeps detailed histories for all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of all help provided to each customer by any consultant. This database of issues and fixes is organized as a quickly exploitable internal database that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft make available additional massive technical knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's online consulting specialists can arrive at the most efficient solutions quickly.
Remote technical services available from Progent to companies in Akron and throughout the state of Ohio include:
Certified Windows Expertise
Progent's Microsoft-certified remote service experts can deliver computer troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2013 application development, SharePoint 2016 migration and hybrid integration consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop services to help your company to deploy, integrate, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure consultants, and indicates a person's technical knowledge at the expert level. Cisco CCIEs know how to deal with the most challenging issues occurring in network planning, deployment, maintenance, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or identifying program updates. Cisco CCIEs provide excellent value since their broad experience permits them to resolve problems quickly. In many cases, less seasoned consultants can struggle for many hours or days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified consultants can connect to your computer system via state-of-the-art on-line support technology to provide quick, safe, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading family of networking appliances by offering consulting services such as:
CISSP and ISSAP Certified Network Security Professionals
Progent's accredited CISM and CISSP security and compliance experts offer a range of system protection services to enhance the immunity of your Windows, macOS and OS X, or Linux network against internal or external threats or help your company to recuperate quickly following a damaging penetration. Security consulting services offered by Progent cover in depth information security audits using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious assaults; setting up firewalls; establishing secure mechanisms for off-site and mobile access; protecting your email infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide expert remote support to help organizations of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid network models that utilize local resources as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you complete your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can generate reports to verify complete service restoration, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, configure, test and administer a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote consulting services to address a broad spectrum of information technologies such as network infrastructure, email systems, network and operational security, plus UNIX and Windows coexistence. For server economization and simplified management in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with migration from older applications to MS Windows or Linux-based environments. Progent's team-based methodology for resolving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and cuts support expense.
Major Linux platforms for which Progent can provide expert support include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that any looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows customers to complete major projects economically and on time. Progent's project-based remote engineering services include:
How Your Akron Company Can Contact Progent's Remote Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are intended for organizations who lack the resources to create an in-house Call Center but who require quick response from an efficient Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging tasks to advanced consultants.
Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk or enhancing your existing organization, evaluating or modifying Help Desk software to handle the unique demands of your corporation, or adding temporary phone support personnel to supplement your in-house Call Center group during high-demand situations such as software transitions, major updates, or installing new applications.
Progent's Call Center staff of experienced information technology consultants gives your customers in Akron or anywhere in the state of Ohio immediate access to a dependable support group with substantial experience delivering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a crucial enabler of company efficiency, and Progent's intent is to resolve rather than merely document network problems.
- Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply phone-based advanced engineering support and education in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Team.
- Unified and Streamlined Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers companies in Akron, or anywhere in the state of Ohio, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so your computer support is proactive rather than reactive. By exposing potential problems before they cause downtime, remote monitoring can minimize disruptive and costly information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks powered by a mix of platforms.
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Akron or throughout the state of Ohio, Progent's online computer support engineers can deliver expert and economical system help the instant your business requires it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix network problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.
Even if your Akron organization relies on a local independent consultant or employs an in-house IT staff that can handle typical computer issues, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to deal with unexpected system emergencies or particularly challenging integration problems.
Features of Progent's Remote Network Support for Akron
Progent's online help, remote troubleshooting, system security expertise, and system administration services give companies in Akron or anywhere in the state of Ohio the greatest leverage for your support budget. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk Call Center services and system administration, Progent's experts can provide your business enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to offices in Akron and is also ideal for networks in more remote regions of Ohio that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner support company, Progent has access to a wide selection of Microsoft support utilities, service databases, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent offers online support on a per-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum charge for phone service and asks for no periodic retainer for services delivered during normal business hours. This protects you from facing big bills for routine fixes.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco offers access to authorized specialists with experience in designing, deploying, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to show you how to build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting offerings consist of technology integration, Microsoft Exchange consulting, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts group offers in-depth consulting support in specific application areas. Help offered by the Application Experts staff includes:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project and Project Online Support
Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Management Support and Application Development
MySQL Management and Software Development
Amazon Marketplace Web Service Software Integration
By offering a convenient centralized resource for network generalists and application experts, Progent can deliver timely, inexpensive, and comprehensive information technology solutions that meet the special needs of your company.
- State of the Art Online Access Software
Protected online connectivity allows Progent's support professionals to observe exactly what your users see. This makes it possible to find quick solutions to problems that could otherwise demand a costly personal service call. Effective online connectivity software and expert engineers together allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in online troubleshooting and automated system monitoring.
- Support for Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.
- Round-the-Clock Service for High System Availability
For companies with mission-critical applications, Progent offers optional 24x7 remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network uptime.
- Help Desk Services
Progent's Help Desk support services are intended specifically for budget-constrained businesses whose workers need instant access to a Help Desk Call Center with effective telephone support and full escalation ability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT experience, refined support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Online Computer Support from Progent?
- Certified Expertise in Microsoft's Complete Family of Server Platforms
Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment consulting, Windows Server 2008 support, Windows 2003 maintenance, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site help per minute. Consequently, you pay just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for support services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be forced to allow minor problems to stay unaddressed.
- Full Records of Delivered Services
Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local service firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by every consultant to every customer. The discipline of detailing and organizing service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By revealing potential issues before they cause downtime, system monitoring can keep your IT network from painful and costly availability losses.
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.