Fast Online Troubleshooting for Akron Computer Systems
For organizations in Akron or anywhere in the state of Ohio, Progent offers remote support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.
Progent's remote support experts provide exceptional value because they possess the practical experience and have access to the advanced technology required to resolve the majority of network problems rapidly. This lowers immediate expenses since service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you owe just for the support that you receive. In contrast to many remote support companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from situations where quick fixes somehow turn into major bills. Progent's penchant for solving problems quickly means your business spends less cash.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes that allow the highest level of efficiency for remote help and troubleshooting for information systems of any size. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to connect to your company's system without compromising network security.
Progent's proven service database application stores thorough histories of the service that Progent's customers have received. Progent's staff consultants have access to the specifics of services provided to each customer by every consultant. This database of trouble tickets and fixes is structured as a readily exploitable proprietary database that allows Progent's online technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to come up with the most efficient solutions quickly.
Remote technical services available from Progent to businesses in Akron and throughout the state of Ohio include:
Authorized MS Windows Support
Progent's Microsoft-qualified online support engineers can provide computer system problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support professionals who can help you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2013 design,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop consulting and support services to assist your company to deploy, integrate, repair, and administer desktop PCs and laptops based on Microsoft Windows. Progent's desktop support services include providing Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and indicates a person's networking knowledge at the expert level. Cisco CCIEs know how to handle the most stubborn challenges encountered in network infrastructure planning, deployment, maintenance, compliance, and repair. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or identifying program updates. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad experience enables them to solve problems quickly. In typical cases, less seasoned consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE support experts can interface to your computer system using sophisticated remote troubleshooting technology in order to perform quick, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's popular selection of connectivity products. Cisco infrastructure consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Cisco Catalyst switch support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet APs planning and integration help, Cisco WiFi controllers support Services, Cisco VPN and Network Security Integration support, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent also offers online and onsite wireless site surveys to help you to modernize your Wi-Fi ecosystem.
CISM and CISSP Qualified Network Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts can provide a range of system protection services that can strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help your company to recover quickly following a damaging breach. Security consulting services available from Progent include: in depth network security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; integrating firewalls; establishing secure architectures for off-site and mobile access; protecting your email infrastructure from spam and DHA attacks; and managing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help organizations of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and verify a consistent workflow for recovering services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, configure, test and manage a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote support services to address a broad array of computer technologies including system architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server consolidation and easy management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also assist with migration from older systems to Windows or Linux-based environments. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to consultants with appropriate experience to handle complex scenarios. This accelerates repair of critical problems, minimizes network downtime, and lowers support costs.
Important Linux platforms for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:
How Your Akron Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who don't have the money or time to build and maintain an in-house Call Center but who need fast communication with a reliable Help Desk Call Center with proficient phone assistance plus the ability to escalate complex tasks to advanced engineers.
Progent's Call Center consulting support can aid you in establishing an efficient new Call Center or enhancing your existing organization, identifying or enhancing Help Desk Call Center application software to meet the unique needs of your company, or providing occasional online staff to work with your in-house Help Desk Call Center team during demanding scenarios like software transitions, major updates, or rolling out new business software.
Progent's Call Center staff of experienced information technology professionals gives your clients in Akron or anywhere in the state of Ohio quick contact with a large network service resource with substantial background providing phone support and remote diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a major driver of business efficiency, and Progent's aim is to resolve rather than simply record technical problems.
- Business Applications Services: Education, Development, and Problem Solving
Progent's Applications Experts staff offers online and in-depth consulting expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Services.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Akron, or anywhere in the state of Ohio, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your computer support is proactive rather than reactive. By spotting possible problems before they result in network outages, automated monitoring can avoid inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments based on multiple OS platforms.
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.
For offices and startups in Akron or anywhere in the state of Ohio, Progent's online network support specialists are ready to deliver professional and cost-effective system support whenever your business has to have it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix IT problems rapidly while eliminating the expense and lost time associated with on-site support visits.
Even if your Akron business works with a regular freelance support technician or maintains an in-house organization that can deal with day-to-day computer issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to deal with sudden system crises or especially complicated integration projects.
Features of Progent's Remote Network Services for Akron
Progent's online help, remote troubleshooting, network security expertise, and network management services offer companies in Akron or throughout the state of Ohio the greatest leverage for your IT budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk outsourcing support and network management, Progent's professionals can provide your office world class network support while allowing you to eliminate the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Access to Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Akron and is also ideal for customers in more remote areas of Ohio that lack technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support company, Progent has the use of a wide range of Microsoft support utilities, service databases, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent offers online help on a by-the-minute basis, so you are billed only for the support you receive. Progent requires no minimum charge for online help and requires no periodic retainer for services delivered during normal working hours. This saves you from paying big invoices for routine repairs.
- Access to Cisco Certified Network Architecture Professionals
Progent's certified experts for Cisco offers the services of authorized professionals who have experience in designing, deploying, and supporting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for wireline and wireless networking.
- Application Experts Team
Progent's core consulting services consist of system integration, Microsoft Exchange consulting, corporate security design, and Help Desk outsourcing services. Progent's Experts group can provide in-depth consulting support in specific application areas. Help available from the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Support and Customization
MS Project Expertise
Microsoft Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Troubleshooting
Business Information (BI) Reporting Consulting and Training
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 planning and migration, SQL Server 2016 Software Development, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle Project Management and Application Development
MySQL Database Administration and Software Programming
Apple Mac Integration
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient one-stop resource for IT generalists and application experts, Progent can tailor fast, affordable, and comprehensive IT solutions that fit the specific requirements of your business.
- Sophisticated Remote Access Software
Protected online access permits Progent's support professionals to observe exactly what your customers see. This makes it easier to produce fast solutions to issues that could otherwise require an expensive onsite visit. Sophisticated online access software and expert engineers combine to allow Progent to repair most IT problems rapidly and economically. Progent is a pioneer in offsite support and remote system tracking.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- Round-the-Clock Service for Maximum Network Uptime
For companies with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-conscious businesses whose workers require instant access to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical background, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Start Receiving Remote Technical Support from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you owe just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no retainer for services provided during regular working hours. Many support firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick fixes so you will not be tempted to allow less critical problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by every staff member to every customer. The discipline of detailing and archiving support activity results in more effective support and avoids a slew of common problems such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the few consulting firms to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential issues before they result in downtime, system monitoring can keep your IT network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.