Fast Online Troubleshooting for Akron Computer Systems
Urgent Remote Technical Support for Akron NetworksFor organizations in Akron or anywhere in the state of Ohio, Progent offers remote support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging networking problems, as well as the assistance of CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support experts provide exceptional value because they possess the practical experience and have access to the advanced technology required to resolve the majority of network problems rapidly. This lowers immediate expenses since service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting experience is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you owe just for the support that you receive. In contrast to many remote support companies, Progent requires no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from situations where quick fixes somehow turn into major bills. Progent's penchant for solving problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven processes that allow the highest level of efficiency for remote help and troubleshooting for information systems of any size. Progent offers secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to connect to your company's system without compromising network security.

Progent's proven service database application stores thorough histories of the service that Progent's customers have received. Progent's staff consultants have access to the specifics of services provided to each customer by every consultant. This database of trouble tickets and fixes is structured as a readily exploitable proprietary database that allows Progent's online technical professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with major technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to come up with the most efficient solutions quickly.

Remote technical services available from Progent to businesses in Akron and throughout the state of Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate services designed to allow small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outbound email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT personnel and your assigned Progent consultant so any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Billing rates for ongoing consulting projects are set based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who don't have the money or time to build and maintain an in-house Call Center but who need fast communication with a reliable Help Desk Call Center with proficient phone assistance plus the ability to escalate complex tasks to advanced engineers.

    Progent's Call Center consulting support can aid you in establishing an efficient new Call Center or enhancing your existing organization, identifying or enhancing Help Desk Call Center application software to meet the unique needs of your company, or providing occasional online staff to work with your in-house Help Desk Call Center team during demanding scenarios like software transitions, major updates, or rolling out new business software.

    Progent's Call Center staff of experienced information technology professionals gives your clients in Akron or anywhere in the state of Ohio quick contact with a large network service resource with substantial background providing phone support and remote diagnostics for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a major driver of business efficiency, and Progent's aim is to resolve rather than simply record technical problems.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts staff offers online and in-depth consulting expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Akron, or anywhere in the state of Ohio, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your computer support is proactive rather than reactive. By spotting possible problems before they result in network outages, automated monitoring can avoid inconvenient and expensive service crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or environments based on multiple OS platforms.
How Your Akron Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online assistance with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For offices and startups in Akron or anywhere in the state of Ohio, Progent's online network support specialists are ready to deliver professional and cost-effective system support whenever your business has to have it. More than a decade of offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix IT problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Akron business works with a regular freelance support technician or maintains an in-house organization that can deal with day-to-day computer issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to deal with sudden system crises or especially complicated integration projects.

Features of Progent's Remote Network Services for Akron
Progent's online help, remote troubleshooting, network security expertise, and network management services offer companies in Akron or throughout the state of Ohio the greatest leverage for your IT budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk outsourcing support and network management, Progent's professionals can provide your office world class network support while allowing you to eliminate the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of technical background, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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