Immediate Remote Help for Akron Ohio Information Networks
Fast Phone Consulting for Akron SystemsFor businesses located in Akron Ohio, Progent offers remote support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging networking issues, as well as the services of CISSP-accredited security experts to handle advanced security design and troubleshooting jobs.

Progent's remote support engineers offer excellent value because they possess the practical background and are equipped with the sophisticated technology required to solve most information system issues rapidly. This lowers direct expenses since solutions accumulate fewer billable minutes. Online support also eliminates the cost of sending a consultant to your office. Your company saves even more in incidental costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced remote consulting expertise is particularly important for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges per minute for phone consulting, so you are billed just for the support that you receive. Unlike typical remote service companies, Progent imposes no startup surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing do away with situations where fast solutions somehow turn into large invoices. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized tools and field-tested methodologies which permit the maximum degree of efficiency for online technical support and repair for information networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's online support team to connect to your computer system remotely without compromising network security.

Progent's powerful customer support database application maintains thorough documentation of the service that Progent's clients have been provided. Progent's staff service personnel have access to the records of all help delivered to each Progent customer by any Progent engineer. This database of anomalies and resolutions is structured as a quickly accessible internal database that allows Progent's online support professionals to share their knowledge with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working associations with major industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote consulting experts can arrive at the best solutions in the least time.

Online support services provided by Progent to clients in Akron Ohio include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, flat-rate services designed to allow small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's leading corporations. The ProSight suite of IT management outsourcing services covers all critical aspects of modern networking such as email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the entire threat progression including filtering, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your backup operations and enable transparent backup and fast recovery of critical files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or application glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a versatile and affordable solution for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information network. Besides optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on more strategic projects and tasks that deliver the highest business value from your network. Learn more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected application and give your password you are requested to verify who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A wide range of devices can be utilized for this added means of ID validation including a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. To learn more about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding suite of real-time management reporting utilities designed to work with the leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that all looming problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Help Desk services, and Help Desk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent's Help Desk Call Center consulting support can guide you in building an effective new Help Desk Call Center or revamping your existing one, evaluating or modifying Call Center software to address the particular demands of your corporation, or providing occasional online personnel to supplement your in-house Help Desk Call Center team to deal with high-demand situations like software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk team of experienced information technology professionals provides your workers in Akron Ohio rapid communication with a dependable support group with substantial experience delivering phone help and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center the reputation as a major contributor to company success, and Progent's aim is to fix and not simply record IT problems.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply online advanced engineering expertise and training in special application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom programming, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft 365 Excel. For more information on Progent's consulting, custom development, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center2, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Akron Ohio online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can customize Operations Manager for your environment so your computer support is proactive rather than reactive. By uncovering potential problems before they cause crashes, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on a variety of OS platforms.
How Your Akron Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Akron Ohio, Progent's phone-based computer support engineers can deliver professional and affordable IT support the moment your company needs it. More than two decades of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to solve computer problems rapidly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Akron company works with a local freelance consultant or maintains a full time organization that can handle typical network issues, Progent's Microsoft certified consultants can still provide an easy and transparent remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the expertise to solve unexpected system crises or especially complicated integration problems.

Advantages of Progent's IT Support for Organizations in Akron Ohio
Progent's remote IT consulting services allow your Akron organization to experience the benefits of timely, world-class IT support without the expense of managing a full-time IT staff. Your information system will acquire greater strategic value by becoming more reliable, productive, and protected. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Akron Ohio, local computer service resources, whether made up of independent consultants or an in-house IT staff, can handle the majority of technical issues. However, IT crises sometimes occur when your regular resources are too busy or absent, and some trouble may be associated with IT products that is unfamiliar to your local service personnel. In these cases, Progent's on-call service experts offer a convenient, quick, and affordable solution to augment your regular resources and to pass on useful knowledge to improve your capability to handle future issues in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller offices commonly rely on individual freelance service providers. While freelance service people have less internal costs than larger consulting companies and can afford to charge lower rates, they are often overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the absence of backup help may require your business to wait for help during an emergency. As your network grows, system downtime and problems with critical applications are more costly. The budget you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your IT system remains available.

  • Build a Solid Basis for Seamless Expansion
    Organizations typically begin with an IT system created on a shoestring budget. Lacking a robust infrastructure, band-aid repairs can get thrown on top of an unstable foundation. As a network grows, reliability and expandability problems can hinder the success of the organization. These poorly built environments require proper analysis, smart strategic planning, and wide technical expertise to upgrade to a system architecture able to deliver the stable foundation to meet vital business requirements and simplify future expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller offices need advice and technical training to negotiate an increasingly complex maze of technology options available for accelerating business growth and improving productivity. They hardly need a network engineer who is motivated to resell a specific vendor's products. Network support and product sales can lead to a scenario where the proposed solution is built around a predetermined product rather than the true requirements of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to align IT expertise with the best needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the limitations associated with exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



An index of content::

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    Progent offers expert help for every step of your Microsoft Exchange Server 2010 upgrade with services that include end-to-end project management services, site analysis, project design and documentation, cost estimates of all new software licenses and hardware needed, suggested sourcing, pilot testing at customer location or at Progent's test lab, setting up temporary coexistence between Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the production system, decommissioning the old system, and webinar training for customer's IT staff and end users.

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    Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Small companies who work with trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and productive.

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    For mid-size companies looking for IT consulting services, Progent offers a variety of alternatives including local help, on-line assistance, phone-based Help Desk, 24x7 support with remote network monitoring, temporary staff augmentation, site relocation services, application development, and professional consultation. For midsize businesses in California or other regions covered by Progent's onsite consultants, Progent provides expert in-person support for fixing network issues quickly and economically.

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    ProSight LAN Watch is Progent's server and endpoint monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the state of vital devices that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact your business.

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    Progent is seeking to find staff-level, results-oriented Microsoft accredited consultants with Microsoft Certified Systems Engineer certification; Cisco accredited system consultants with Cisco CCNP or CCIE certification; security professionals who have CISSP or CISA or equivalent security credentials; and high-end system design consultants with experience in mobile access, wireless connectivity, service continuity, disaster recovery, data preservation, and VMware. Progent also is looking for professionals to join Progent's team of desktop service specialists and off-site support experts. In addition, Progent is hiring talented managers who can operate productively in Progent's fast-paced, virtual office environment.

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    Progent's Juniper-authorized network consultants can assist you to plan and deploy Juniper Firewall and VPN platforms, optimize and troubleshoot your network infrastructure, and upgrade smoothly from outdated products to the latest versions. Progent's Junos OS consultants can also offer expertise with Juniper's flagship network operating system to enable your business to simplify the administration and strengthen the protection of your Juniper VPN appliances and routers. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can help organizations maintain networks that include a mix of Juniper's software platforms.

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    For large organizations, Progent can supplement in-house network support staffs by offering world-class experience in deploying critical Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory help, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server help. For the national or worldwide businesses with branch offices, Progent can perform as a transparent nearby supplement of enterprise IT management. Progent's enterprise support services include company-wide security, remote branch office support, network architecture, Sarbox conformance, project planning, and world-class support for multi-site office environments based on Enterprise Windows 2000. Progent can offer field consultants and technicians to assist with a campus move or branch move, or a system designer to assist with setting up or using an Internet Data Center or co-location site.

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    Progent offers the services of CISM Premier security professionals. The Certified Information Security Manager (CISM) organization defines the basic competencies and global standards of skill that IT security professionals are expected to master. It gives business management the confidence that those who have earned their CISM certification have the experience and capability to deliver efficient security management and support services.

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    Progent's Cisco-certified CCIE experts can help organization to set up, manage, update, tune and debug Catalyst switches. Progent can also assist you to enhance the security of Catalyst switches and migrate efficiently from legacy switches to modern models.

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