Fast Remote Help for Akron Ohio Computer Systems
Fast Online Technical Support for Akron NetworksFor businesses in Akron Ohio, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISSP-accredited security experts to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated tools necessary to solve most information system problems quickly. Efficient support reduces direct expenses because solutions require minimal billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support expertise is especially helpful for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to typical remote service organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate scenarios where speedy. minor fixes somehow end up as big invoices. Progent's penchant for handling problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized tools and field-proven methodologies which promote the maximum level of efficiency for online consulting and repair for computer systems of any size. Progent offers safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to connect to your system without violating corporate security.

Progent's advanced technical support database system includes comprehensive documentation for all service that Progent's customers have received. Progent's team consultants have access to the details of support provided to every customer by any engineer. This archive of problems and resolutions is structured as a readily accessible internal database that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft open up additional vast technical databases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts can arrive at optimal solutions quickly.

Remote technical services provided by Progent to companies in Akron Ohio include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge technology used by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and fast recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to maximizing the security and functionality of your IT network, Progent's patch management services free up time for your IT staff to concentrate on line-of-business initiatives and activities that derive the highest business value from your network. Read more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a secured application and give your password you are asked to verify who you are on a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this added means of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time reporting plug-ins created to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of information technology enables clients to execute major projects economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.

    Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk team of seasoned network experts offers your clients in Akron Ohio rapid assistance from a dependable support resource with substantial experience offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center the reputation as a key enabler of business efficiency, and Progent's goal is to solve and not simply document technical problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote professional engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To find out more information about Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Akron Ohio online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune SCOM to suit your environment so your IT support is proactive and automated. By detecting emerging problems before they grow into crashes, automated monitoring can avoid disruptive and expensive information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or networks powered by a mix of platforms.
How Your Akron Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Akron Ohio, Progent's phone-based network support specialists are ready to deliver effective and cost-effective system help the instant your organization has to have it. More than 20 years of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems rapidly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Akron business relies on a regular freelance support technician or employs a full time IT staff that know how to deal with the majority of computer problems, Progent's Microsoft certified engineers are available to offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to solve unexpected network emergencies or particularly complex integration problems.

Features of Progent's Remote Network Services for Akron Ohio
Progent's online support, Internet-based repair, system security expertise, and network management services give companies in Akron Ohio unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can provide your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical expertise, refined support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

How Does Our Company Begin Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



An index of content::

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    Nagios and MRTG are useful, free monitoring utilities that run on the Linux OS and can be deployed to analyze UNIX networks, Windows systems, or mixed-platform networks where Linux and Microsoft Windows run side by side. The Nagios monitor allows system managers to monitor network services such as SMTP, HTTP, SSH, and NNTP. Multi Router Traffic Grapher permits you to track the traffic through SNMP-enabled network devices such as servers, routers, and switches. Progent's network integration engineers can help you use both these tools to tune and troubleshoot your network.

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    Progent can assist your company to design, implement and debug a backup/restore solution built around MSP360 technology. MSP360 offers file/folder or image backup/restore for virtual machines and physical machines, supports all popular public clouds, and permits businesses to build a data protection ecosystem with a minimum Recovery Time Objective and a granular RPO. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup environment to protect against data loss resulting from user miscues, system errors, malicious users, and external attacks such as ransomware.

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    Training Professional Office PowerPoint for Mac

    Progent offers onsite education customized for people who want to broaden their knowledge of the macOS and OS X platform, Mac hardware, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual online training for Mac applications.

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    With Cisco Catalyst switches for small and medium-sized companies, Cisco allows organizations to realize all the advantages of adding intelligent services into their networks. Cisco's Catalyst switch product line makes it possible to deploy capabilities that make your network infrastructure sufficiently robust to handle real-time needs, scalable to support growth, safe enough to protect confidential data, and capable of prioritizing and controlling traffic flows to optimize network operations. Progent's CCIE and CCNP certified engineers can show you how to select and deploy Cisco Catalyst switches that make sense for your business. In addition, Progent's certified security consultants can show you how to develop a strategic security plan and configure Catalyst switches so they powerfully enforce your security strategy. Cisco Catalyst switches that Progent supports include Cisco's Catalyst 2960 switches, Catalyst 3560 switches, Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.

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    Progent can show you how to plan and implement an efficient migration to Dynamics GP so that you retain your data, improve your protection, modernize your analytics, take complete advantage of Microsoft Office support, and reduce business interruption by designing and executing a sensible migration plan. Progent can also help train new Microsoft Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can improve your company reports and business analytics by offering Crystal Reports consulting, FRx programming, and Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and designing with VBasic, XML and other tools make it possible to create specialized line-of-business applications and eCommerce programs that work transparently with Dynamics GP.

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    Network Consultant Multi-factor Authentication

    Progent's Duo services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall.

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    • ISA 2004 Server Setup and Support
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    Progent's certified Internet Security and Acceleration Server consulting experts have broad experience creating Microsoft-based security designs for information systems with multiple locations, mobile users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small company plan and implement a configuration of Microsoft ISA Server 2004 that supports your information protection needs without limiting your productivity.

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    Cisco's Catalyst wireless controllers streamline the management of wireless networks by unifying the configuration and control of wireless APs, tuning wireless throughput by limiting the effect of RF congestion, enhancing wireless uptime with rapid auto-failover, and hardening security by identifying cyber threats and filtering traffic content according to user type and location. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controller appliances to manage Wi-Fi networks of any size. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi environment or carry out an efficient migration to Cisco's latest wireless controller solutions.

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