Fast Remote Support for Akron Ohio Computer Systems
For businesses in Akron Ohio, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to companies in all 50 states in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with high-level security design and troubleshooting issues.
Progent's remote technical support engineers provide exceptional value because they possess the practical background and are equipped with the advanced tools needed to solve most network problems quickly. This lowers immediate expenses because service calls use up minimal chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company saves additionally with indirect costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting experience is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.
Progent's billing model for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you actually get. In contrast to many remote support firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing save you from scenarios where speedy. minor repairs somehow end up as substantial bills. Progent's skill at disposing of technical issues quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of customized technologies and proven methodologies which permit the maximum degree of efficiency for online consulting and troubleshooting for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's remote service group to connect to your system without breaching corporate security.
Progent's proven service database application keeps extensive documentation describing all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of all help delivered to each client by every consultant. This history of trouble tickets and solutions is stored as a quickly searchable internal knowledge base that allows Progent's remote support engineers to communicate their knowledge company-wide to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and close associations with key technology companies such as Cisco and Microsoft open up other massive support knowledge bases and permit priority access to manufacturers' in-house product engineers so Progent's remote service specialists can arrive at optimal solutions in the least time.
Remote technical support services available from Progent to customers in Akron Ohio include:
Authorized Windows Expertise
Progent's Microsoft-expert remote service engineers can deliver computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a broad variety of platform support services such as Microsoft Windows Server 2022 solution design and integration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Development and Training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of cost-effective PC desktop consulting and support services to help your business to install, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as providing Windows 11 planning and upgrade support and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure consultants, and indicates a person's technical skills at the expert level. Cisco CCIEs know how to handle even the most complex problems encountered in network infrastructure design, deployment, management, security, and troubleshooting. Cisco qualified CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS Software network management utilities and coming up with workarounds or identifying program updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep experience permits them to resolve problems quickly. In many instances, less experienced consultants can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can tie into your computer system by means of the latest remote troubleshooting technology to provide quick, safe, and affordable analysis and remediation.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco CCIEs can provide help for all of Cisco's popular family of connectivity appliances by delivering services such as:
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to take the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can help businesses to identify and quarantine infected servers and endpoints and protect undamaged assets from being penetrated. If your Akron network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal Help
Progent's ransomware recovery experts can help your Akron business to restore an IT network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's group of IT security experts bring the broad range of knowledge necessary to reconstruct all critical facets of a compromised system quickly and with minimal loss of data. To find out more, visit Progent's ransomware cleanup and business restoration experts.
CISSP and ISSAP Premier System Security Specialists
Progent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions to bolster the safety of your Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your company to clean up quickly after a damaging breach. Security solutions offered by Progent cover thorough information security and compliance audits utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert remote support to help businesses of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your IT team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Microsoft 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a consistent process for restoring applications and services rapidly after an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation independent of the physical components used by the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer remote consulting services to cover a wide array of computer technologies including system infrastructure, email systems, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in environments that incorporate Linux with Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also help with migration from older systems to Windows or Linux solutions. Progent's group-oriented approach to resolving network issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent online help resolving anomalies within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate managed services intended to allow small and mid-size organizations to utilize the same advanced IT solutions used by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services, a selection of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup processes and enable non-disruptive backup and rapid restoration of vital files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business avoid data loss resulting from hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human error, malicious employees, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management provide businesses of any size a flexible and cost-effective alternative for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to maximizing the protection and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on more strategic projects and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and enter your password you are asked to verify your identity via a unit that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized as this second means of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You may designate several verification devices. For details about ProSight Duo identity validation services, refer to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing family of real-time reporting utilities created to work with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT projects. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows clients to execute critical projects economically and on time. Progent's special remote engineering services include:
How Your Akron Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve the most problems.
Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your workers in Akron Ohio quick access to a dependable technical support resource with years of background offering telephone-based support and online diagnostics for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk perception as a crucial contributor to company productivity, and Progent's target is to fix instead of merely document network issues.
- Business Applications Support: Education, Development, and Integration
Progent's Applications Consulting Team can supply phone-based advanced engineering support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To find out more information about Progent's expertise, customization, and education offerings, see Progent's Applications Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center2, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Akron Ohio remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can tune Operations Manager to accommodate your business so your IT maintenance is proactive and automated. By uncovering looming problems before they cause full-scale emergencies, proactive monitoring can avoid disruptive and costly network breakdowns. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks powered by multiple platforms.
To contact Progent about urgent remote support with Windows, macOS and OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new businesses in Akron Ohio, Progent's online computer support engineers are ready to deliver expert and affordable system support whenever your organization has to have it. Over 20 years of providing online repair services has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity technology to solve computer problems quickly while avoiding the expense and lost time associated with on-premises service calls.
Even if your Akron organization works with a regular independent consultant or maintains an in-house organization that can handle common computer problems, Progent's Microsoft certified consultants can still provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to solve sudden network crises or especially complex integration problems.
Features of Progent's Remote Computer Services for Akron Ohio
Progent's online help, Internet-based troubleshooting, network security expertise, and system management services offer businesses in Akron Ohio the greatest leverage for your IT investment. Whether you require one-time telephone support and remote network repair or full-time Help Desk call center services and network administration, Progent's professionals can deliver your company world class network support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help services include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Akron Ohio and is also ideal for customers in more remote regions that lack technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has access to a broad selection of Microsoft support utilities, service databases, and continuing training.
- Per Minute Rates to Reduce Expenses
Progent provides online help on a minute-by-minute billing plan, so you pay only for the support you receive. Progent requires no minimum charge for phone support and requires no monthly retainer for support services delivered during regular business hours. This saves you from facing big bills for quick fixes.
- Availability of Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco offers help from authorized professionals who have experience in planning, deploying, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and secure connectivity for local and remote networking.
- Application Specialists Team
Progent's core consulting services include technology integration, Microsoft Exchange consulting, network security design, and shared Help Desk services. Progent's Experts group can provide in-depth consulting expertise in specific application areas. Help offered by the Application Experts staff includes:
Dynamics GP Support and Customization
Microsoft Office Project and Project Online Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Management and Software Development
Amazon MWS Programming and Debugging
By providing a full service centralized resource for network generalists and application experts, Progent is able to deliver fast, affordable, and thorough IT solutions that fit the special needs of your business.
- State of the Art Online Access Software
Secure online access permits Progent's service professionals to observe exactly what your customers see. This makes it possible to find quick solutions to issues that might otherwise demand an expensive personal service call. Sophisticated remote access tools and expert engineers together enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in online troubleshooting and remote network monitoring.
- Support for Leading VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening system security.
- 24x7 Support for Maximum System Availability
For companies with vital applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-constrained organizations whose workers require immediate access to a Help Desk service with expert telephone support and full escalation ability.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT expertise, refined remote support tools, and familiarity with corporate IT allow offices to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Servers
Progent offers world-class expertise for Microsoft's leading server platforms with services such as Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, MS Exchange 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits by the minute. Consequently, you are billed just for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be forced to permit minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation transmitted by each consultant to each customer. The practice of detailing and organizing service records allows more efficient service and eliminates a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who won't release vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few IT service companies to offer round-the-clock network tracking services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.