Immediate Online Support for Akron Ohio Computer Systems
Immediate Online Technical Support for Akron NetworksFor organizations in Akron Ohio, Progent offers online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have provided remote support to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex networking problems, plus the services of CISSP-accredited security experts to handle advanced security design and diagnostic jobs.

Progent's remote support experts provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology needed to solve the majority of information system problems quickly. Efficient support lowers direct costs because solutions require minimal billable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization saves even more with indirect costs by minimizing or avoiding system outages and associated losses stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support know-how is particularly helpful for organizations that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical remote service organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing avoid scenarios where speedy. minor solutions somehow turn into substantial bills. Progent's skill at handling technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of customized technologies and proven processes which permit the maximum level of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent's online support team can communicate with your company's network without breaching system security.

Progent's advanced technical support database system stores thorough documentation for the support that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of services rendered to every client by any Progent consultant. This database of trouble tickets and resolutions is structured as an easily retrievable proprietary database that permits Progent's online support professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and close associations with major vendors such as Cisco and Microsoft make available additional massive support knowledge bases and permit priority access to vendors' in-house engineering staff so Progent's remote consulting experts can arrive at the best solutions in the least time.

Online services available from Progent to customers in Akron Ohio include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, subscription-based managed services intended to allow small and mid-size organizations to benefit from the same best-of-breed technology deployed by some of the world's leading enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for managing your network, server, and desktop devices by offering an environment for performing common time-consuming tasks. These can include health monitoring, patch management, automated repairs, endpoint setup, backup and restore, anti-virus response, secure remote access, standard and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your designated IT management personnel and your Progent consultant so potential problems can be fixed before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time management reporting utilities created to integrate with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and allow transparent backup and rapid recovery of vital files/folders, applications, system images, and VMs. ProSight DPS helps you avoid data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious employees, or application glitches. Managed services in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide web-based management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight MFA with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected application and give your password you are requested to confirm who you are via a unit that only you have and that uses a different network channel. A broad selection of devices can be used for this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To learn more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Shared Help Desk: Outsourced and Shared Help Center Services
    Progent's Shared Service Desk offers a transparent supplement to your corporate IT support team. User interaction with the Service Desk, delivery of support services, problem escalation, trouble ticket creation and tracking, performance metrics, and maintenance of the service database are cohesive regardless of whether incidents are resolved by your corporate support staff, by Progent, or a mix of the two. You have complete flexibility to extend or reduce your part of technical support activity as needed. Progent takes care of initial installation and provisioning of the professional services automation software as well as workflow documentation, testing and education. For more information about ProSight Co-Managed Support, see ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management offer businesses of any size a versatile and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information system. Besides maximizing the protection and functionality of your computer environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract information technology projects. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of fast as-needed escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk consulting expertise can support you in building an effective new Help Desk or improving your current organization, evaluating or enhancing Help Desk software to meet the special demands of your business, or adding temporary phone support personnel to reinforce your internal Call Center resources to handle demanding scenarios like software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of seasoned information technology professionals provides your workers in Akron Ohio immediate assistance from an effective network service resource with substantial background delivering phone support and online repair service for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a major contributor to business success, and Progent's goal is to solve rather than merely report network issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group can supply online advanced engineering expertise and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To read more about Progent's expertise, custom development, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center2, extend or optimize an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Akron Ohio remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting services. Progent can configure Operations Manager for your business so that your IT maintenance is proactive and automated. By spotting emerging trouble spots before they result in full-scale emergencies, system monitoring can ward off disruptive and expensive network breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or networks that incorporate a combination of platforms.
How Your Akron Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Akron Ohio, Progent's phone-based network support specialists are ready to deliver professional and cost-effective system help the moment your company needs it. More than 20 years of delivering remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access technology to repair network problems rapidly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Akron organization relies on a local independent support technician or maintains a full time IT staff that know how to deal with typical network problems, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to fix unexpected network emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Organizations in Akron Ohio
Progent's remote technical help services enable your Akron organization to realize the benefits of on-call, enterprise-grade IT support without the expense of managing a full-time IT organization. Your network will acquire greater strategic value by being increasingly available, efficient, and protected. Benefits to your business include:

  • Convenient virtual expansion of your local support resources
    For most businesses in Akron Ohio, local computer support resources, whether consisting of independent consultants or a full-time IT staff, can handle the majority of network issues. However, serious problems can occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your local service people. In these situations, Progent's online support professionals give you an easy, quick, and budget-friendly way to augment your local resources and to convey useful knowledge to improve your capability to handle downstream issues locally.

  • Less Reliance on Freelance Consultants
    For IT support, smaller businesses often depend on individual freelance service providers. While freelance service people have smaller overhead than larger service firms and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the lack of fallback personnel may force your business to wait for assistance during an emergency. As your network expands, network downtime and trouble with critical software become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of reserve service experts to insure your IT system is always available.

  • Create a Scalable Foundation for Smooth Expansion
    Organizations often begin with an IT architecture created on a modest budget. Lacking a strong infrastructure, band-aid fixes can get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can impede the success of the organization. These poorly designed environments need careful analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture able to provide the solid foundation to handle critical business requirements and simplify future expansion.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller organizations need guidance and technical training to navigate through an ever more complicated maze of product options capable of promoting business success and improving productivity. These companies hardly need a network engineer who is attempting to earn a commission on a certain vendor's products. Network support and product sales can result in a scenario where the recommended solution is designed around a profitable product rather than the true requirements of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match technical expertise with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT background, fine tuned remote support software, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world industry background, at the front lines of network support, executing a broad range of IT tasks for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its support staff. This guarantees that you get not just expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help per minute. As a result, you owe exclusively for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for support services provided during normal working hours. Many support firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you will not be tempted to allow simple problems to fester.

  • Full Records of IT Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by each consultant to each client. The discipline of documenting and archiving service records results in more efficient service and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who won't let go of vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



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