Fast and Affordable Remote Technical Support for Akron IT Networks
Immediate Phone Help for Akron NetworksFor companies in Akron or anywhere in the state of Ohio, Progent offers online help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Premier engineers have provided online troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex networking problems, plus the assistance of CISSP-qualified cybersecurity consultants to handle advanced security architecture and diagnostic issues.

Progent's online technical support experts provide exceptional value due to the fact that they have the practical background and are equipped with the sophisticated tools required to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses since service calls use up fewer billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization saves even more with indirect costs by reducing or eliminating system downtime and related losses stemming from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's extensive online consulting know-how is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills by the minute for phone assistance, so you are billed only for the services that you receive. Unlike many online service companies, Progent asks for no service activation charge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where quick repairs manage to turn into large invoices. Progent's penchant for handling technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized tools and proven processes that allow the highest degree of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent offers protected VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the staff of Progent's Technical Response Center to access your company's network without compromising network security.

Progent's proven technical support reporting system maintains thorough documentation of the support that Progent's clients have received. Progent's team service personnel have access to the records of services provided to every Progent client by every engineer. This archive of problems and fixes is organized as a conveniently exploitable support database that enables Progent's online technical professionals to share their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's advanced certifications and working relationships with major vendors including Cisco and Microsoft open up additional massive technical support databases and permit quick access to vendors' internal engineering staff with the result that Progent's online service specialists are able to come up with optimal solutions promptly.

Online support services provided by Progent to clients in Akron and throughout the state of Ohio include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to enable small and medium-size organizations to benefit from the same cutting-edge IT solutions used by some of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide centralized control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management processes, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your designated IT management staff and your Progent consultant so any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Billing rates for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk consulting support can guide you in establishing an efficient new Help Desk Call Center or revamping your established one, evaluating or modifying Help Desk Call Center application software to meet the particular demands of your company, or adding temporary phone support personnel to supplement your internal Help Desk team during demanding events like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of seasoned network experts gives your workers in Akron or anywhere in the state of Ohio rapid contact with a reliable technical support group with years of background providing phone help and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a crucial enabler of business productivity, and Progent's intent is to resolve and not just track technical issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based advanced consulting support and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers organizations in Akron, or anywhere in the state of Ohio, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your network support is proactive rather than reactive. By uncovering looming trouble spots before they result in downtime, automated monitoring can avoid stressful and costly information system failures. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments powered by a variety of operating systems.
How Your Akron Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Akron or throughout the state of Ohio, Progent's phone-based network support specialists are ready to deliver effective and affordable IT help the instant your company needs it. More than 15 years of offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine online access technology to solve computer problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Akron company works with a local freelance support technician or employs an in-house organization that know how to deal with day-to-day network issues, Progent’s Microsoft certified engineers can provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to fix sudden network emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Offices in Akron
Progent's online technical help services enable your Akron business to experience the advantages of on-call, enterprise-grade IT support without the expense of managing an in-house IT staff. Your network will acquire added strategic worth by becoming more reliable, efficient, and secure. Benefits to your business include:

  • Convenient virtual extension of your on-site support resources
    With most offices in Akron and throughout Ohio, nearby network support resources, whether made up of outside consultants or an in-house IT staff, can resolve typical network problems. On the other hand, major troubles sometimes occur when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call support experts provide a convenient, quick, and economical solution to supplement your regular help and to transfer valuable knowledge to improve your ability to handle future issues in-house.

  • Less Reliance on Freelance Consultants
    For IT maintenance, smaller businesses often rely on independent freelance service providers. While independent service people carry less internal costs than big service firms and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the absence of reserve personnel may force your business to wait for assistance during an emergency. As your company grows, system downtime and problems with vital applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of backup support experts to make sure your network is always up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations often begin with an information architecture created on a shoestring budget. Without a strong framework, slap-dash repairs can get piled onto an unstable foundation. As a company grows, reliability and scalability problems can hinder the productivity of the organization. These poorly built systems need careful assessment, smart strategic planning, and wide IT knowledge to evolve to a system infrastructure able to provide the solid foundation to meet current business requirements and ease future growth.

  • Work with Problem Solvers Rather Than Technology Vendors
    Smaller businesses require guidance and technical training to navigate through an increasingly complicated array of product options available for accelerating business growth and improving productivity. They hardly need a computer consultant who is trying to sell a specific vendor's technology. IT support and product selling can lead to a situation where the proposed solution is designed around a predetermined technology instead of the true needs of a business. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match technical expertise with the best interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, depth of technical expertise, refined support software, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, at the front lines of IT support, executing a wide variety of technical tasks for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This means that you get not just world-class IT skills, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises help per minute. Consequently, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no retainer for support services delivered during regular working hours. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by each consultant to every client. The practice of detailing and archiving support records results in more efficient support and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who won’t release the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential issues before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.