Fast and Affordable Remote Support for Akron Ohio Networks
Urgent Phone Support for Akron NetworksFor businesses in Akron Ohio, Progent offers online technical support for computer systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex networking problems, plus the services of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote support experts offer exceptional value due to the fact that they possess the real-world experience and have access to the advanced technology needed to solve most network issues quickly. This lowers immediate expenses because solutions use up fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company saves even more in incidental costs by reducing or avoiding network downtime and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support know-how is especially helpful for organizations that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.

Progent's billing policy for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to typical remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor solutions somehow end up as big tabs. Progent's skill at dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized tools and proven processes that ensure the maximum level of effectiveness for remote technical support and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's Technical Response Center to link to your company's environment remotely without violating system security.

Progent's advanced customer support database system keeps detailed documentation describing all service that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the history of all help delivered to each Progent customer by every engineer. This history of anomalies and fixes is stored as a quickly searchable internal database that permits Progent's online technical engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other vast support databases and permit quick response from vendors' internal product engineers with the result that Progent's online service specialists are able to arrive at the best resolutions in the least time.

Online technical support services available from Progent to companies in Akron Ohio include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the world's top enterprises. The ProSight series of IT management outsourcing services covers all critical facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to address the entire malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security companies to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, enhance and debug their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows clients to execute major initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Support
    Progent's Help Desk programs for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Call Center consulting services can support you in establishing an effective new Help Desk Call Center or enhancing your current organization, evaluating or customizing Help Desk Call Center software to meet the special demands of your company, or providing temporary phone support staff to reinforce your internal Call Center resources to handle demanding events like software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals offers your computer users in Akron Ohio rapid access to a reliable support resource with extensive experience providing phone help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk recognition as a solid driver of company productivity, and Progent's goal is to fix and not just report IT problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Team can supply online and in-depth consulting support and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, programming, and training services, refer to Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Akron Ohio remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so your IT support is proactive rather than reactive. By uncovering emerging problems before they expand into downtime, system monitoring can minimize inconvenient and expensive network crises. Progent can also deploy system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that incorporate multiple platforms.
How Your Akron Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Akron Ohio, Progent's phone-based computer support specialists can provide professional and cost-effective system help the moment your company requires it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to refine online access technology to repair IT problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Akron office relies on a regular freelance consultant or employs a full time organization that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your on-site resources in cases when your usual service personnel either lack the availability or the knowledge to solve unexpected network crises or especially challenging integration projects.

Details of Progent's Remote Network Support for Akron Ohio
Progent's phone help, Internet-based repair, network security expertise, and network management services give companies in Akron Ohio the greatest leverage for your IT investment. Whether you require one-time telephone help and remote network repair or full-time Help Desk call center support and network management, Progent's experts can deliver your company enterprise-level network support while allowing you to avoid the cost and administration overhead of carrying a large internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT expertise, fine tuned remote support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does My Business Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.



An index of content::

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    Altaro VM Backup offers small businesses a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud-hosted architectures and also supports low-cost backup to Azure storage. Top capabilities include industry-leading inline deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your exposure to data loss, military-grade encryption, item-level recovery options for specific files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and for VMware vCenter for managing large-scale deployments, and support for Microsoft Volume Shadow Copy Service to back up live VMs with zero downtime. Progent is a certified Altaro partner and can provide a broad array of services to help you to design, deploy, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup.

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    SharePoint Server Support

    Progentís Microsoft-certified consultants offer businesses of all sizes consulting, troubleshooting, and development services for SharePoint Server and SharePoint Online. SharePoint is an enterprise solution that uses web-based technology for intelligently coordinating people, groups and data. SharePoint Server provides a common spot for your workers or customers to connect to, manage, share and manipulate useful data, documents, and applications and to interact with other people. SharePoint enables faster and more intelligent decisions, more efficient access across teams and more streamlined business processes. Windows SharePoint Services connect workers, customers, workgroups and projects with the data theyíve created in a manner that makes data convenient to find, download and re-use. Progent's SharePoint consultants can help your organization to manage your current SharePoint solution or migrate to the current version of SharePoint.

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    ProSight LAN Watch is Progentís server and endpoint remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of vital assets that drive your network environment. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so any looming issues can be resolved before they can impact productivity.

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  • Microsoft AD Specialist
    Emergency Windows 2008 Active Directory Remote Support

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    Azure enterprise hybrid cloud solutions Professionals

    Progent can assist businesses of any size to move all or part of their computing infrastructure to Microsoft Azure. This can streamline IT administration and lower hardware investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to evaluate the benefits and restrictions of different cloud computing models you can use with Azure. Progent can show you how to manage cloud-resident or hybrid cloud and local applications and resources and ensure that you sidestep the typical errors small organizations make when migrating to a public cloud. Progent can show you how to set up VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and IPsec VPN tunnels and to integrate iPhones and iPads and Google Android handhelds.

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  • Microsoft Lync 2013 On-site Technical Support
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    Microsoft Lync Server 2013, rebranded Skype for Business, allows organizations of all sizes to create a centrally managed and protected communications ecosystem that permits the modern BYOD computing style with IM, presence, web conferencing with app sharing and whiteboard, as well as IP and PSTN calling enabled for a broad range of desktop and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 experts and network architects can assist you to assess the business benefits of Lync Server 2013, design an on-premises, cloud-based (with Microsoft Lync Online) or mixed model suitable for your current and long-term plans, deploy Lync Server 2013 so as to speed up your ROI, and deliver live online and on-premises training to your management team and users. Progent offers expertise in key components of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange, and Progent can help your organization to integrate Lync 2013 with popular Microsoft Office and Office 365 apps such as Outlook clients and PowerPoint.

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  • Top Quality Lync Server 2013 Remote Technical Support
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    Microsoft Lync 2010 provides IM, Real Presence, voice/video conferencing, desktop collaboration, and both VoIP and traditional public switched telephone network voice communication. Microsoft Lync Server 2010 can extend the capability of Exchange, SharePoint Server and Office or Office 365 and streamlines administration through integration with Windows AD. Lync can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or conventional video conferencing solutions. Progent's certified IM and Presence consultants can provide online and on-premises support services to help you to manage and troubleshoot your existing Lync Server 2010 environment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the new version of the product family. Progent can also help you to design and carry out a smooth Skype for Business migration.

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    Altaro VM Backup provides small and mid-size businesses a reliable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted environments and also enables cost-effective backup to Azure Block Blob storage. Headline features include state-of-the-art inline deduplication to cut backup storage needs, Continuous Data Protection with backup intervals as low as five minutes for minimizing your exposure to data loss, advanced encryption, item-level recovery options for specific files and emails, support for Windows CSV and for VMware vCenter for handling large-scale environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is an Altaro partner and can provide a wide array of services to help you to design, install, manage and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup.

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