Fast and Affordable Online Troubleshooting for Akron Information Networks
Urgent Phone Technical Support for Akron SystemsFor companies located in Akron or anywhere in the state of Ohio, Progent provides online support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the assistance of CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools required to resolve the majority of information system problems rapidly. Efficient support lowers direct costs since service calls require minimal chargeable minutes. Online help also eliminates the cost of sending an engineer to your site. Your company saves even more with incidental expenses by minimizing or avoiding network downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote consulting know-how is especially helpful in environments that rely on public clouds for critical network infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing model for online help is designed to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you are billed just for the support that you actually get. Unlike many remote support organizations, Progent asks for no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from situations where fast solutions manage to end up as substantial bills. Progent's skill at solving technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and proven processes which promote the highest degree of efficiency for remote technical support and repair for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's online support team to connect to your system without violating system security.

Progent's proven service reporting system keeps comprehensive documentation of the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of assistance delivered to every Progent customer by any engineer. This database of trouble tickets and solutions is organized as a quickly exploitable support knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows over time. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft open up other massive support databases and allow priority response from vendors' in-house engineering staff with the result that Progent's online service experts are able to determine the most efficient solutions in the least time.

Online support services offered by Progent to companies in Akron and throughout the state of Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital data, applications and VMs that have become lost or corrupted due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a further level of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding appliances that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all looming problems can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you’re planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create an efficient AV and backup system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special information technology projects. Billing charges for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows customers to complete critical projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for companies with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, shared Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent’s shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution based on the top professional services automation tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk team of experienced information technology professionals provides your clients in Akron or anywhere in the state of Ohio immediate communication with an efficient technical support group with substantial background delivering phone help and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk the reputation as a key enabler of company efficiency, and Progent's policy is to solve rather than merely document network issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group offers phone-based and in-depth consulting support and training in key application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, programming, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver organizations in Akron, or anywhere in the state of Ohio, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your network support is proactive and automated. By spotting emerging issues before they cause full-scale emergencies, system monitoring can avoid disruptive and costly information system crises. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows networks, or networks that incorporate a mix of operating systems.
How Your Akron Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Akron or anywhere in the state of Ohio, Progent's phone-based network support specialists are ready to deliver professional and economical IT support the instant your company has to have it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix computer problems rapidly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Akron company has a local freelance consultant or employs an in-house IT staff that can deal with day-to-day network issues, Progent’s Microsoft and Cisco certified consultants are available to provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the knowledge to handle unexpected system emergencies or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Akron
Progent's online network troubleshooting services enable your Akron business to have the advantages of immediate, expert network support without the cost of maintaining a full-time IT organization. Your network will derive added strategic value by being more available, efficient, and protected. Advantages to your business include:

  • Convenient virtual expansion of your on-site support resources
    With most businesses in Akron or anywhere in Ohio, nearby network service resources, whether made up of outside consultants or an internal IT staff, can resolve the majority of network issues. On the other hand, IT crises can spring up when local support personnel are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual support people. In these cases, Progent's online service specialists provide a convenient, fast, and affordable way to augment your regular resources and to transfer useful information to increase your ability to resolve future problems locally.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller organizations commonly depend on individual freelance consultants. Although freelance consultants have smaller overhead than big consulting organizations and can often charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the absence of backup help may force your company to wait for help during an IT crisis. As your business grows, network unavailability and problems with vital software become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of backup service experts to insure your network is always available.

  • Build a Scalable Foundation for Seamless Expansion
    Companies often begin with an IT system implemented on a shoestring budget. Without a proper framework, band-aid fixes can get piled on top of a shaky foundation. When a network grows, reliability and scalability problems can hinder the success of the organization. These badly built environments need careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network infrastructure that can offer the solid foundation to handle vital business requirements and simplify future growth.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller businesses need advice and technical training to negotiate an ever more complicated array of technology options available for promoting business growth and improving productivity. They do not need a computer consultant who is attempting to sell a specific vendor's technology. IT consulting and product selling can lead to a situation where the recommended solution is designed around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to align IT expertise with the real needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT experience, refined support software, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.