Immediate Online Technical Support for Akron Ohio Information Networks
For organizations located in Akron Ohio, Progent offers online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered remote support to companies in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging networking issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic jobs.
Progent's online technical support engineers provide excellent leverage due to the fact that they have the practical background and have access to the advanced tools necessary to resolve the majority of information system issues quickly. Efficient support reduces direct expenses because solutions use up minimal billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization saves even more with incidental expenses by minimizing or eliminating network outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online technical support know-how is particularly helpful for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be useful.
Progent's pricing model for remote support is designed to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay exclusively for the support that you receive. In contrast to many online support organizations, Progent requires no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with situations where quick solutions manage to turn into big invoices. Progent's skill at solving technical issues quickly means you spends less money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies that permit the highest level of efficiency for remote help and repair for information systems of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your company's system without breaching corporate security.
Progent's powerful service reporting system stores comprehensive histories of the service that Progent's customers have received. Progent's staff consultants have the benefit of the records of support rendered to each Progent customer by any engineer. This history of anomalies and solutions is stored as a quickly exploitable proprietary database that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and close relationships with major technology companies including Cisco and Microsoft open up additional vast technical support databases and permit priority access to manufacturers' in-house product engineers so Progent's remote service specialists are able to come up with the best resolutions promptly.
Remote support offered by Progent to customers in Akron Ohio include:
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Certified Windows Experts
Progent's Microsoft-certified online support engineers can deliver computer system repair and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a broad variety of platform support including Microsoft Windows Server 2022 solution design and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Lync Server 2013 management, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad range of cost-effective PC desktop services to help you company to install, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop support services cover areas such as providing Windows 11 planning and upgrade support and Windows 10 integration support, plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.
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Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking consultants, and validates an individual's technical knowledge at the master level. Cisco-qualified CCIEs can deal with even the most stubborn problems surrounding network infrastructure design, integration, administration, compliance, and problem solving. CCIEs work with the highest priority with Cisco's in-house engineers in isolating problems with Cisco IOS network administration utilities and developing alternate approaches or identifying program updates. CCIEs represent an excellent cost-effectiveness since their deep expertise allows them to fix problems quickly. In many instances, less qualified service providers can struggle for many hours or even days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE engineers can connect to your environment by means of sophisticated on-line troubleshooting technology to perform efficient, safe, and economical analysis and repair.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
City |
Address |
Phone |
Link |
Akron |
1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 |
Akron Network Support Services |
Cincinnati |
250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 |
Cincinnati Network Support Services |
Cleveland |
2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 |
Cleveland Network Support Services |
Columbus |
20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 |
Columbus Network Support Services |
Dayton |
301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 |
Dayton Network Support Services |
Toledo |
5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 |
Toledo Network Support Services |
Progent's CCIEs can provide consulting for the entire range of Cisco's popular selection of connectivity appliances. Cisco networking expertise provided by Progent includes Cisco ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Cisco Catalyst switch support, Cisco Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and troubleshooting, Cisco VoIP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Aironet APs consulting expertise, Cisco WiFi controllers consulting, Cisco Security and VPN engineering services, and SIP and CUBE integration solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to help you to optimize your Wi-Fi infrastructure.
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CISSP, ISSAP, and CISM Premier Network Security Specialists
Progent's qualified CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services that can improve the immunity of your Microsoft Windows, macOS and OS X, Linux environment against internal or external threats or help your business to recuperate rapidly following a serious penetration. Security consulting services offered by Progent cover comprehensive data security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm assaults; configuring firewalls; building secure architectures for off-site and mobile connectivity; defending your messaging system against spam and DHA attacks; and instituting round-the-clock proactive monitoring.
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Cloud Integration Solutions

Progent offers advanced online support to help businesses of all sizes connect their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize local resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud design and integration services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services quickly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the physical components used by the basic IP network.
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UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer remote support services to address a broad spectrum of information technologies including system architecture, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in environments that incorporate Linux-based systems and Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also help with migration from legacy systems to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving technical problems promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.
Major Linux versions for which Progent can provide expertise include:
RedHat
SUSE
Debian GNU/Linux
Slackware Linux
Ubuntu
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by some of the industry's top enterprises. Progent's ProSight line of network management outsourcing services covers all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for urgent action. Progent can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and allow transparent backup and fast restoration of important files, applications, system images, plus virtual machines. ProSight DPS helps your business recover from data loss caused by hardware failures, natural calamities, fire, malware like ransomware, user mistakes, malicious insiders, or application glitches. Managed services in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's support services for patch management provide organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on line-of-business projects and activities that deliver maximum business value from your information network. Read more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Google Android, and other personal devices. With 2FA, when you sign into a protected application and enter your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A wide selection of devices can be used as this added form of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You can designate several verification devices. To find out more about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent�s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you�re planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to gather information about your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows clients to complete major projects within budget and on time. Progent's special online engineering solutions include:
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Help Desk Expertise
Progent's Help Desk programs for companies with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex problems.
Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or enhancing your existing one, evaluating or customizing Help Desk Call Center software to meet the unique requirements of your corporation, or adding occasional online personnel to work with your in-house Help Desk group to handle high-demand scenarios such as software migrations, mass updates, or rolling out brand new business software.
Progent's Help Desk team of experienced network experts provides your computer users in Akron Ohio fast assistance from a reliable network service group with extensive background offering telephone-based consulting and remote troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk recognition as a crucial enabler of company productivity, and Progent's goal is to resolve instead of just report network issues.
- Applications Services: Training, Programming, and Problem Solving
Progent's Applications Experts staff provides remote and in-depth consulting expertise and education in specific business application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Microsoft 365 Word, and Office Excel. To learn additional information on Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center2, extend or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers businesses in Akron Ohio remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can customize Operations Manager to suit your business so that your network maintenance is proactive and automated. By detecting emerging problems before they result in crashes, automated monitoring can avoid stressful and expensive information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows networks, or networks that support a combination of operating systems.
How Your Akron Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Akron Ohio, Progent's online computer support specialists are ready to deliver professional and cost-effective system help the instant your organization has to have it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve network problems rapidly while avoiding the cost and lost productivity associated with on-premises support calls.
Even if your Akron office works with a regular freelance support technician or employs a full time organization that can handle ordinary computer issues, Progent's Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the expertise to resolve sudden network emergencies or especially complex integration projects.
Details of Progent's Remote Network Services for Akron Ohio
Progent's phone support, remote repair, network security consulting, and system administration services give companies in Akron Ohio the greatest leverage for your support budget. Whether you require one-time phone help and Internet-based network repair or full-time Help Desk call center services and network management, Progent's professionals can deliver your business world class IT support while allowing you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Akron Ohio and is also ideal for customers in more remote regions that lack technicians with proven experience supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has access to a broad array of Microsoft support tools, technical databases, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent provides remote help on a minute-by-minute billing plan, so you are charged only for the support you receive. Progent has no minimum charge for online support and imposes no periodic retainer for services provided during regular working hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Design Professionals
Progent's certified experts for Cisco can provide help from on-staff professionals who have skill in planning, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build fast, high-availability, and protected infrastructure for local and remote networking.
- Application Specialists Team
Progent's core consulting offerings consist of system integration, MS Exchange expertise, system security design, and Help Desk Co-management services. Progent's Application Experts Team offers world-class consulting support in critical application areas. Help available from the Application Experts staff covers:
Microsoft Dynamics GP Support and Customization
MS Project and Project Online Training
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Development and Troubleshooting
Microsoft Power BI Integration and Training
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, SQL Server 2016 Software Design, and SQL Server 2014 Software Development and Debugging
Oracle Project Management and Software Development
MySQL DBA Services and Application Programming
Apple Mac Help
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By providing a convenient one-stop resource for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that meet the special needs of your company.
- State of the Art Online Access Tools
Secure remote connectivity allows Progent's service professionals to see precisely what your users see. This makes it possible to find quick fixes to issues that could otherwise require a costly personal service call. Cutting-edge remote connectivity tools and expert engineers together allow Progent to repair most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated system monitoring.
- Compatibility with Leading VPN Products
Progent can provide secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
- 24-hour Support for High Network Uptime
For offices with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-conscious organizations whose workers require instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent adds value by providing:
- Proven Methodology
Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world industry background, at the front lines of network support, performing a broad range of IT tasks for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not just expert IT help, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits per minute. Consequently, you are billed just for received support. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and asks no retainer for support services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast repairs so you won't be tempted to permit less critical problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Businesses who utilize familiar freelance consultants or who employ in-house support personnel benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 system tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.