Fast and Affordable Remote Troubleshooting for Akron IT Networks
Urgent Remote Consulting for Akron SystemsFor businesses in Akron or anywhere in Ohio, Progent offers online support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security design and troubleshooting issues.

Progent's remote support engineers provide excellent value because they have the real-world background and are equipped with the sophisticated technology needed to resolve the majority of network issues rapidly. This reduces direct costs since solutions require minimal chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits additionally in incidental expenses by reducing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting expertise is particularly important in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's billing model for online support is designed to stretch your network support investment. Progent bills by the minute for telephone-based assistance, so you are invoiced only for the services that you actually get. Unlike many remote service organizations, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean model for pricing do away with scenarios where speedy. minor solutions somehow end up as large bills. Progent's skill at handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of customized tools and proven methodologies which ensure the maximum degree of efficiency for remote engineering help and repair for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's online support team to connect to your company's environment remotely without compromising corporate security.

Progent's advanced technical support database system keeps detailed histories for all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of all help provided to each customer by any consultant. This database of issues and fixes is organized as a quickly exploitable internal database that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's support grows daily. Progent's high-level accreditations and working relationships with key industry leaders including Cisco and Microsoft make available additional massive technical knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's online consulting specialists can arrive at the most efficient solutions quickly.

Remote technical services available from Progent to companies in Akron and throughout the state of Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that any looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Billing rates for ongoing consulting projects are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of information technology allows customers to complete major projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing support services are intended for organizations who lack the resources to create an in-house Call Center but who require quick response from an efficient Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk or enhancing your existing organization, evaluating or modifying Help Desk software to handle the unique demands of your corporation, or adding temporary phone support personnel to supplement your in-house Call Center group during high-demand situations such as software transitions, major updates, or installing new applications.

    Progent's Call Center staff of experienced information technology consultants gives your customers in Akron or anywhere in the state of Ohio immediate access to a dependable support group with substantial experience delivering telephone-based consulting and online diagnostics for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk the reputation as a crucial enabler of company efficiency, and Progent's intent is to resolve rather than merely document network problems.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based advanced engineering support and education in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Akron, or anywhere in the state of Ohio, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your business so your computer support is proactive rather than reactive. By exposing potential problems before they cause downtime, remote monitoring can minimize disruptive and costly information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or networks powered by a mix of platforms.
How Your Akron Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Akron or throughout the state of Ohio, Progent's online computer support engineers can deliver expert and economical system help the instant your business requires it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access tools to fix network problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Akron organization relies on a local independent consultant or employs an in-house IT staff that can handle typical computer issues, Progent’s Microsoft certified engineers are available to offer a convenient and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to deal with unexpected system emergencies or particularly challenging integration problems.

Features of Progent's Remote Network Support for Akron
Progent's online help, remote troubleshooting, system security expertise, and system administration services give companies in Akron or anywhere in the state of Ohio the greatest leverage for your support budget. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk Call Center services and system administration, Progent's experts can provide your business enterprise-level IT support while allowing you to avoid the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, breadth of IT experience, refined support software, and familiarity with enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.