Fast and Affordable Online Support for Akron Computer Systems
For companies located in Akron or anywhere in Ohio, Progent provides online help for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISSP-certified security experts to handle high-level security design and troubleshooting issues.
Progent's online support engineers offer excellent leverage due to the fact that they possess the practical background and have access to the advanced tools needed to resolve most information system issues quickly. Efficient support lowers immediate expenses since solutions require fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company benefits even more in incidental expenses by minimizing or avoiding network downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted management. Progent's extensive online technical support experience is especially helpful in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.
Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you are charged just for the services that you actually get. In contrast to typical online service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from scenarios where speedy. minor repairs manage to turn into major tabs. Progent's skill at handling problems quickly means your business saves cash.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has refined a set of optimized technologies and field-tested processes that ensure the highest degree of efficiency for online consulting and repair for computer systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your company's computer system remotely without breaching network security.
Progent's advanced customer support database application includes comprehensive records for the service that Progent's customers have received. Progent's authorized consultants have access to the details of all help provided to each Progent client by every Progent engineer. This database of anomalies and resolutions is structured as a quickly retrievable support database that enables Progent's online support experts to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with major industry leaders including Cisco and Microsoft open up other vast technical support databases and allow priority response from manufacturers' in-house support staff with the result that Progent's online service specialists can find the best resolutions promptly.
Online support services available from Progent to clients in Akron and throughout the state of Ohio include:
Certified Windows Support
Progent's Microsoft-premier remote service experts can deliver network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can assist your company with a wide variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business Server migration support, Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server maintenance, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable PC desktop services to help you company to deploy, integrate, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade support as well as System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to streamline the administration of your desktops along with your web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network engineers, and validates a consultant's technical knowledge at the expert level. Cisco-qualified CCIEs know how to handle even the most stubborn challenges associated with network planning, integration, management, compliance, and troubleshooting. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying software updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad experience enables them to find solutions for problems quickly. In many instances, less experienced engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can tie into your environment via sophisticated remote troubleshooting tools to perform efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling selection of networking devices by providing services that include:
CISM and CISSP Premier System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection services to strengthen the defenses of your Windows, Apple macOS and OS X, or Linux network against assaults or assist you to recover quickly after a serious breach. Security support services available from Progent include: thorough information security analysis using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm assaults; integrating firewalls; establishing safe architectures for remote and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote consulting services to help organizations of any size connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize physical resources as well as cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent process for recovering applications and services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help you to plan, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide high availability, data security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and managed with a high degree of automation independent of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to address a wide spectrum of computer technologies including network architecture, email systems, network and process security, plus UNIX and Windows coexistence. For server economization and simplified management in networks that incorporate Linux with Microsoft Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with migration from older systems to Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle complex scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, flat-rate services intended to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by some of the world's leading corporations. Progent's ProSight line of network monitoring and management services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
ProSight Enhanced Security Protection services offer ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their networking hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your network documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's ability either to block or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology enables clients to complete critical initiatives economically and on time. Progent's project-based online engineering services include:
How Your Akron Business Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Call Center support programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are intended for organizations who lack the money or time to assemble and manage an internal Help Desk but who want fast communication with an effective Help Desk with professional phone support plus the expertise to escalate complex problems to high-level consultants.
Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent addition to your current Help Desk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the toughest network challenges, or be available in overflow circumstances when your other support engineers are swamped.
Progent's Help Desk team of seasoned information technology experts offers your clients in Akron or anywhere in the state of Ohio fast communication with an efficient technical support group with years of experience offering telephone-based help and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to earn the Call Center perception as a key enabler of company performance, and Progent's goal is to fix instead of simply track IT problems.
- Applications Services: Training, Development, and Integration
Progent's Applications Experts Team provides remote advanced consulting expertise and training in specific application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To find out more information about Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Akron, or anywhere in the state of Ohio, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they expand into downtime, automated monitoring can head off disruptive and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or environments powered by a variety of operating systems.
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent.
For companies and new businesses in Akron or throughout the state of Ohio, Progent's phone-based network support specialists can provide professional and cost-effective IT support the moment your organization has to have it. More than 15 years of delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online access technology to solve computer problems rapidly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Akron business deals with a local freelance support technician or maintains a full time organization that can deal with the majority of network problems, Progentís Microsoft certified consultants can still offer a convenient and seamless virtual expansion of your on-site resources in cases when your regular service personnel either lack the bandwidth or the experience to deal with sudden system crises or especially challenging integration problems.
Features of Progent's Remote Network Services for Akron
Progent's phone help, Internet-based troubleshooting, system security expertise, and system management services give offices in Akron or anywhere in the state of Ohio the greatest leverage for your IT investment. Whether you need one-time telephone help and remote network repair or full-time Help Desk Call Center services and network management, Progent's experts can provide your business enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Akron and is also ideal for networks in geographic areas of Ohio that lack consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has access to a broad array of Microsoft support tools, service information, and continuing education.
- By the Minute Rates to Minimize Costs
Progent offers online support on a minute-by-minute billing plan, so you pay only for the services you use. Progent has no minimum fee for phone help and requires no monthly subscription fee for services provided during normal business hours. This protects you from paying big bills for simple repairs.
- Access to Cisco Certified Network Design Specialists
Progent's registered experts for Cisco can provide help from on-staff specialists with experience in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you build high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's basic consulting services consist of system integration, MS Exchange Server consulting, corporate security design, and Help Desk outsourcing support. Progent's Application Experts Team offers in-depth consulting support for specific application areas. Support available from the Application Experts staff includes:
Dynamics GP/Great Plains Consulting and Programming
MS Project Support
Microsoft Office 365 integration support
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Business Information (BI) Reporting Consulting and Troubleshooting
UNIX, Linux and Sun Solaris Help
MS SQL Server 2017 migration, SQL Server 2016 Software Design, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Application Programming
MySQL DBA Services and Application Development
Apple Mac Integration
Amazon Marketplace Web Service Programming and Debugging
By offering a convenient centralized source for IT generalists and application experts, Progent can tailor fast, affordable, and comprehensive information technology solutions that fit the specific requirements of your business.
- State of the Art Online Connectivity Software
Protected online connectivity permits Progent's support professionals to see precisely what your customers see. This makes it easier to produce fast fixes to issues that might otherwise require an expensive personal visit. Cutting-edge remote access tools and expert engineers combine to allow Progent to repair most IT problems rapidly and economically. Progent is an industry leader in offsite troubleshooting and automated system monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide safe VPN access for gateways from leading VPN vendors including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Service for Maximum System Uptime
For companies with line-of-business applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-constrained companies whose workers require instant access to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical background, refined remote support tools, and understanding of corporate IT enable companies to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent stands out by offering:
How Does My Business Start Receiving Remote Network Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average more than ten years of real-world professional background, in the trenches of network support, performing a broad variety of IT tasks for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not just expert IT capability, but also a support engineer with field-tested approaches for using technical knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online support and on-premises help per minute. Consequently, you are billed just for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you will not be forced to allow minor problems to fester.
- Full Documentation of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports transmitted by every consultant to every client. The discipline of documenting and organizing service records allows more efficient service and avoids a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to offer round-the-clock system monitoring services based on MS Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.