Immediate Remote Troubleshooting for Akron Ohio Networks
Immediate Remote Help for Akron SystemsFor businesses located in Akron Ohio, Progent offers online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the real-world background and are equipped with the advanced technology needed to solve most information system problems quickly. Efficient support reduces immediate expenses because service calls use up fewer billable minutes. Online support also eliminates the cost of sending a consultant to your office. Your company benefits additionally with indirect expenses by minimizing or eliminating system outages and associated costs stemming from business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced online consulting expertise is especially important in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an option.

Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged only for the support that you receive. In contrast to typical remote support organizations, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from situations where speedy. minor solutions manage to end up as major invoices. Progent's skill at dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested methodologies that ensure the highest degree of effectiveness for remote technical support and repair for IT systems of any size. Progent's online support team can access your computer system remotely without compromising network security.

Progent's advanced technical support database application keeps extensive documentation of the support that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of all help rendered to every Progent customer by any consultant. This history of trouble tickets and fixes is organized as a conveniently accessible proprietary knowledge base that allows Progent's remote technical professionals to share their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft open up additional massive support knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's online service experts can find the best resolutions quickly.

Remote services provided by Progent to clients in Akron Ohio include:

ProSight Managed Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and mid-size organizations to utilize the same advanced technology used by some of the world's top corporations. The ProSight suite of outsourced network management services covers all key areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth management reporting plug-ins designed to work with the industry's leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow non-disruptive backup and rapid restoration of important files, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed backup services in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured application and enter your password you are requested to confirm your identity via a device that only you possess and that uses a separate network channel. A wide selection of devices can be used for this added form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. For details about ProSight Duo identity validation services, visit Cisco Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Service Desk offers a seamless supplement to your in-house network support group. Client interaction with the Help Desk, delivery of support services, problem escalation, trouble ticket generation and tracking, efficiency metrics, and management of the support database are cohesive regardless of whether incidents are resolved by your internal network support organization, by Progent's team, or by a combination. You have complete versatility to extend or shrink your share of technical support activity as required. Progent provides initial deployment and provisioning of the professional services automation (PSA) software as well as documentation, validation and training. For more information about ProSight Co-Managed Help Desk, refer to ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior analysis tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and tracking updates to your ever-evolving information network. In addition to maximizing the protection and functionality of your computer network, Progent's software/firmware update management services free up time for your in-house IT team to concentrate on line-of-business projects and tasks that deliver the highest business value from your information network. Read more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance expert. The interview is intended to help assess your company's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Progent's charges for longer-term consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center service options for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk services, shared Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all aspects of remote desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution built around the top PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk team of experienced information technology consultants gives your workers in Akron Ohio immediate assistance from an effective technical support resource with years of background offering phone support and remote troubleshooting for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center the reputation as a key driver of company efficiency, and Progent's goal is to solve instead of merely track network problems.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides online and in-depth consulting support and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, Office Project, Office Word, and Microsoft 365 Excel. For additional information on Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center2, expand or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Akron Ohio remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By exposing possible problems before they result in downtime, proactive monitoring can ward off inconvenient and costly service breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate a variety of platforms.
How Your Akron Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new businesses in Akron Ohio, Progent's online network support specialists can deliver expert and cost-effective system help whenever your business needs it. Over two decades of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to repair computer problems rapidly while eliminating the expense and lost time that comes with on-premises support visits.

Even if your Akron business deals with a local freelance consultant or maintains an in-house IT staff that can deal with common network problems, Progent's Microsoft certified engineers can still offer an easy and seamless remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the expertise to resolve unexpected network emergencies or particularly tough integration projects.

Features of Progent's Online Network Support for Akron Ohio
Progent's phone support, remote troubleshooting, system security expertise, and network administration services give companies in Akron Ohio unparalleled leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk support and network administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical expertise, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to escape the limitations associated with exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier experts average more than a decade of hands-on industry background, at the front lines of IT service, performing a wide range of IT tasks for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This guarantees that you get not only expert technical help, but also a support engineer with proven approaches for applying computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-site visits per minute. As a result, you are charged only for delivered services. Progent does not demand a higher rate for off-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for services provided during regular working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be forced to allow less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation sent by every consultant to each client. The discipline of detailing and organizing support records allows more efficient support and avoids a slew of typical problems such as when a service customer is effectively held hostage to a consultant who won't release the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.



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    Progent's Microsoft-certified consultants can provide low-cost online and onsite support to implement your migration to Exchange Server 2010, produce comprehensive documentation of your upgraded email system, educate your network support team and end users to get them up to speed rapidly on Exchange 2010, and offer ongoing administrative services and engineering help. Progent's consultants can also help you upgrade from Microsoft Exchange 2010 to Exchange 2013 or Exchange 2016.

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    Progent's consultants can assist you to plan and carry out an efficient move from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity services across onsite and cloud assets.

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    With the Catalyst line of switches for small and medium-sized businesses, Cisco allows companies to realize all the advantages of adding smart traffic control to their IT infrastructures. Cisco's Catalyst switch product line makes it possible to enable features that make your IT network highly available to accommodate real-time needs, scalable to support growth, secure enough to protect confidential data, and capable of differentiating and managing traffic flows to optimize network performance. Progent's Cisco certified engineers can show you how to pick out and integrate Cisco Catalyst switches appropriate for your company. Also, Progent's CISA certified security specialists can help you create a comprehensive security plan and configure Catalyst switches so they powerfully enforce your security policies. Catalyst switching products that Progent provides expertise for include Cisco's Catalyst 2940 switches, Catalyst 3560 switches, Cisco Catalyst 4900 switches, and Cisco Catalyst 6500 Series Switches.

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    Microsoft Forefront Threat Management Gateway builds on the powerful security technologies of Microsoft Internet Security and Acceleration Server 2006 and provides a centrally managed web gateway that acts as a single-server solution for an array of security features including an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, application proxy, VPN control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway includes comprehensive web security logging and reporting capabilities, permits customized reporting powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to cut costs and enhance availability. Progent's Microsoft engineers can assist you to plan and execute test and production deployments; integrate Forefront TMG 2010 with Windows 2008 R2, AD, SQL Server, Exchange Server, and Microsoft SharePoint 2010; set up Microsoft Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and deliver ongoing support and troubleshooting. Progent can also help you to upgrade smoothly to Forefront Threat Management Gateway from ISA Server 2006 or ISA Server 2004.

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  • Exchange 2000 Server Technical Support Services Exchange 2000 Migration Consulting

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    Progent's Shared Help Desk service allows your business to share the load for Help Desk services seamlessly between your in-house IT team and Progent's pool of veteran desktop support technicians and subject matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

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    Progent's Ekahau-certified Wi-Fi consultants can assist you to plan, install, optimize, manage and debug a Wi-Fi solution optimized for your environment. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for on-premises RF analysis.

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    Progent has been delivering SharePoint consulting services since the first SharePoint product was released more than two decades ago, and Progent has the scope of technical knowledge to assist businesses of any size to plan and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 applications that add significant business benefit to your information network. Progent's Microsoft-certified consulting team can assist you to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from another collaboration environment; determine if an on-premises, Cloud-based or hybrid configuration is best suited for your organization; and pick the right edition of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can help in specific tasks associated with your SharePoint 2013 deployment.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to halt the spread of an active ransomware attack. Call 800-462-8800

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    Progent's Microsoft certified consultants offer a variety of consulting services for Microsoft Dynamics GP. Microsoft Dynamics GP/Great Plains is a Microsoft financial package and corporate management tool built, like all Microsoft financial tools, on the expandable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP 2010, the most recent edition of Microsoft financial software in the Microsoft Dynamics GP family, provides a cost-effective tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Dynamics GP is easy to install and integrate, and with its segmented approach you can license only the capability you currently need, with the option to add users and enlarge capabilities in the future. Progent's Dynamics GP Software consulting engineers can show you how to install, customize and manage Microsoft Dynamics GP 2010 as well as earlier versions of Microsoft Dynamics GP.

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    Progent's Symantec experts can help you maintain legacy Symantec firewall and VPN appliances including the Symantec Raptor and Symantec VelociRaptor line or show you how to upgrade to newer firewall/VPN solutions. Progent can also enable you to create and implement a comprehensive security plan that can incorporate firewall/VPN appliances and software, outsourced security and network protection services, server and application monitoring software, and formal policies and processes. Progent has the expertise to be your one-stop source for continuing technical support, administration, education, and security expertise.

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    Progent can help small and mid-size companies to set up cybersecurity defense systems and deliver cleanup expertise to support remote workers.

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    Progent's Microsoft-certified professionals can help you to assess the benefits of Windows Server 2012 R2 for your company, develop test environments and rollout plans, optimize your infrastructure for on-premises, multi-site, cloud-based, and partial-cloud environments, educate your IT management team, create an enterprise-wide security strategy, automate network administration, help with creating applications, and build and validate a DR/BC plan.

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    Progent's certified engineers can provide offsite and on-premises consulting services to assist your company to administer, support, and repair computers based on Windows 7 and also offers help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, security and compliance, backup and restore, remote connectivity, mobile device integration, Wi-Fi network design, and 24x7 network monitoring.

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    Progent's Cisco CCIE-certified networking experts can help your organization to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to configure, manage, upgrade and troubleshoot Cisco ASA 5500-X firewalls with Firepower Services.

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    Fortinet next-generation firewalls (NGFWs) are industry leaders in offering best-in-class throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall consultants can help your business to integrate your Fortinet FortiGate security appliances to safeguard your IT assets at the network perimeter, within the data center core, at branch locations, and at the cloud edge.

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    Progent's Microsoft-certified SQL Server 2017 experts can help your organization to plan and carry out an efficient migration from your current SQL Server deployment to SQL Server 2017.

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    Progent can assist your company to design, deploy and debug a backup solution built around MSP360 technology. MSP360 enables file or image backup/restore for virtual machines and physical computers, works with all leading public clouds, and permits you to build a data protection ecosystem with a low Recovery Time Objective and a granular Recovery Point Objective. With ProSight Data Protection Services 360 Backup, Progent can provide comprehensive monitoring and management of your backup environment to prevent data loss resulting from human miscues, system glitches, malicious users, and malware assaults like ransomware.

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    Progent can assist small and mid-size organizations to set up cybersecurity defense solutions and provide mitigation services required for teleworkers.

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    Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered endpoints.

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    If your company network mixes Sun Solaris technology with MS Windows, Progent can help you to integrate your computers into a unified network that allows all your operating systems to coexist for simple administration, seamless information exchange, high availability, enhanced performance, and strong protection. Progent's Sun Solaris and Windows coexistence assistance services feature IT infrastructure configuration and service, consulting for Windows services for UNIX, remote network monitoring and administration, online network support and troubleshooting, on-site technical support, and Help Desk services.

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    Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the elite organizations who earn the highest client satisfaction and enjoy the tightest operational relationship with Microsoft. The understanding, capabilities, and dedication required to earn the level of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your company more complete support for your information network.

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    System Center Configuration Manager 2016 automates application and device provisioning and updating, centralizes security and compliance settings control, inventories network assets, guards against company data leakage, performs network health reporting, enables safe self service, and delivers a single point of control for managing mixed-OS networks running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud specialists can assist businesses of any size with any aspect of designing, implementing, operating and repairing a SCCM 2016 solution for local, cloud, or hybrid environments.

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    • Specialists Infor SyteLine CloudSuite Account Receivable
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    Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that embodies more than 25 years of background assisting manufacturing and service organizations to simplify complicated supply chains and streamline key business processes in order to bring products to market quickly and meet customer schedules consistently. Progent offers the expertise of an ERP specialist with more than two decades of background working with the SyteLine/CloudSuite Industrial product family. Progent offers online or on-premises services that spans from occasional advice to end-to-end solution planning and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, CPQ, web site integration, debugging, data conversion, Amazon AWS integration, training, and DBA services.

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    Progent's Cisco wireless VoIP phone configuration and troubleshooting experts offer remote and on-premises support to help your organization build and administer a Cisco Wi-Fi VoIP phone solution by delivering integration services that can range from troubleshooting the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for updating the wireless architecture of a campus.

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    Progent's CISSP-certified cybersecurity experts can help businesses of any size with any facet of IT security. Progent can implement cost-effective cybersecurity systems that guard a small office against advanced malware attacks or Progent can design, deploy, and manage an end-to-end security strategy for hybrid enterprise networks that support onsite, online, and mobile users sharing network resources spread across multiple physical sites and various clouds.

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    Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner and safer Active Directory implementation. Both options also offer the ongoing advantages of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability.

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    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of critical devices that power your network environment. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact your business.
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