Fast Remote Help for Akron Ohio Computer Systems
For businesses in Akron Ohio, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier professionals have delivered online support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISSP-accredited security experts to help with advanced security architecture and troubleshooting issues.
Progent's remote support experts provide excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated tools necessary to solve most information system problems quickly. Efficient support reduces direct expenses because solutions require minimal billable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced online technical support expertise is especially helpful for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.
Progent's pricing policy for remote support is designed to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to typical remote service organizations, Progent imposes no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for billing eliminate scenarios where speedy. minor fixes somehow end up as big invoices. Progent's penchant for handling problems efficiently means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized tools and field-proven methodologies which promote the maximum level of efficiency for online consulting and repair for computer systems of any size. Progent offers safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the engineers of Progent's online support team to connect to your system without violating corporate security.
Progent's advanced technical support database system includes comprehensive documentation for all service that Progent's customers have received. Progent's team consultants have access to the details of support provided to every customer by any engineer. This archive of problems and resolutions is structured as a readily accessible internal database that permits Progent's online support experts to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working associations with important vendors including Cisco and Microsoft open up additional vast technical databases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote consulting experts can arrive at optimal solutions quickly.
Remote technical services provided by Progent to companies in Akron Ohio include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support engineers can deliver computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a broad variety of platform support services including Microsoft Windows Server 2022 planning and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid deployment support, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop support services to assist you company to install, integrate, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include offering Windows 11 planning and migration support and Windows 10 integration support, as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure engineers, and validates a person's networking skills at the master level. Cisco-qualified CCIEs know how to handle the most challenging challenges associated with network design, integration, maintenance, compliance, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs offer exceptional value since their broad experience allows them to find solutions for problems quickly. In many instances, less qualified consultants can wrestle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE consultants can connect to your environment using sophisticated on-line support technology in order to perform quick, safe, and affordable diagnosis and remediation.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's CCIEs offer assistance with all of Cisco's industry-leading selection of networking products. Cisco networking expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Wireless Access Points deployment services, Cisco wireless controllers support Services, Cisco VPN and Network Security Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a variety of system protection solutions to strengthen the immunity of your Microsoft Windows, Apple macOS and OS X, Linux network against assaults or help your business to recuperate quickly following a serious breach. Security support services offered by Progent cover thorough information security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; setting up firewalls; designing safe architectures for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that combine local IT assets as well as cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for recovering services rapidly following an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high level of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide remote consulting services to address a broad spectrum of information technologies such as network architecture, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy management in networks that combine Linux with Microsoft Windows, Progent offers VMware vSphere consulting and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented approach to solving technical problems enables quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance analyzing anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX including:
Mac OS X
IBM AIX Operating System
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same cutting-edge technology used by many of the industry's top enterprises. The ProSight portfolio of network management outsourcing services addresses all critical areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup/restore product companies to create ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and allow non-disruptive backup and fast recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware breakdown, natural calamities, fire, malware like ransomware, user mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to determine which of these fully managed backup services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to maximizing the security and functionality of your IT network, Progent's patch management services free up time for your IT staff to concentrate on line-of-business initiatives and activities that derive the highest business value from your network. Read more about Progent's patch management services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a secured application and give your password you are asked to verify who you are on a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this added means of authentication including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. To learn more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time reporting plug-ins created to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special information technology projects. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important areas of information technology enables clients to execute major projects economically and on schedule. Progent's special remote engineering services include:
How Your Akron Business Can Contact Progent's Online Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle challenging problems.
Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around the top professional services automation (PSA) tool for handling service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk team of seasoned network experts offers your clients in Akron Ohio rapid assistance from a dependable support resource with substantial experience offering telephone-based consulting and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Call Center the reputation as a key enabler of business efficiency, and Progent's goal is to solve and not simply document technical problems.
- Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Experts Team can supply remote professional engineering expertise and training in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To find out more information about Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Akron Ohio online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune SCOM to suit your environment so your IT support is proactive and automated. By detecting emerging problems before they grow into crashes, automated monitoring can avoid disruptive and expensive information system crises. Progent can also provide help with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or networks powered by a mix of platforms.
To contact Progent about emergency remote support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Akron Ohio, Progent's phone-based network support specialists are ready to deliver effective and cost-effective system help the instant your organization has to have it. More than 20 years of offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems rapidly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Akron business relies on a regular freelance support technician or employs a full time IT staff that know how to deal with the majority of computer problems, Progent's Microsoft certified engineers are available to offer an easy and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the experience to solve unexpected network emergencies or particularly complex integration problems.
Features of Progent's Remote Network Services for Akron Ohio
Progent's online support, Internet-based repair, system security expertise, and network management services give companies in Akron Ohio unparalleled leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk call center support and system administration, Progent's experts can provide your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help services include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in Akron Ohio and is also ideal for customers in geographic areas that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Partner support company, Progent has access to a broad array of Microsoft support utilities, technical information, and on-going training.
- By the Minute Billing to Minimize Costs
Progent provides online help on a by-the-minute basis, so you pay only for the support you use. Progent asks for no minimum fee for online support and asks for no periodic subscription fee for services provided during regular business hours. This protects you from paying big invoices for simple repairs.
- Availability of Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers the services of on-staff professionals with experience in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Consulting
Progent's core support offerings consist of system integration, MS Exchange Server expertise, network security design, and Co-managed Help Desk services. Progent's Application Experts group can provide world-class consulting support in critical business applications. Support offered by the Application Experts staff covers:
Microsoft Dynamics GP Support and Programming
Microsoft Office Project Training
Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Project Management and Application Programming
MySQL DBA Services and Application Development
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a full service one-stop source for IT generalists and application experts, Progent is able to deliver timely, cost-effective, and thorough IT solutions that align with the unique needs of your business.
- Sophisticated Remote Connectivity Tools
Protected remote access allows Progent's support experts to observe exactly what your users see. This makes it easier to produce quick solutions to problems that might otherwise demand an expensive onsite visit. Effective online access software and experienced engineers together enable Progent to repair most IT problems quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Support for Leading VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without weakening system security.
- 24x7 Service for Maximum Network Availability
For businesses with vital applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious offices whose workers need immediate access to a Help Desk Call Center with expert telephone support and full escalation capability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical expertise, refined support tools, and familiarity with corporate IT enable offices to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Technical Help from Progent?
- In-depth Expertise in Microsoft's Complete Line of Server Platforms
Progent can provide world-class support for Microsoft's leading server platforms with services such as Windows Server 2022 planning and integration services, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 R2 expertise, Windows 2003 Server maintenance, MS Exchange 2019 integration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-site visits by the minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no retainer for support services provided during normal working hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who utilize familiar independent consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive service losses.
To get started with Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.