Immediate Remote Troubleshooting for Akron Ohio Information Networks
Fast Phone Support for Akron SystemsFor companies located in Akron Ohio, Progent offers remote technical support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's online support engineers offer exceptional value because they have the practical background and are equipped with the advanced technology needed to solve the majority of network issues rapidly. This reduces direct costs since service calls require fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your organization benefits additionally with incidental costs by minimizing or eliminating system downtime and related losses due to business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online consulting expertise is especially important for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be an option.

Progent's pricing policy for online support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you actually get. Unlike typical online service organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate scenarios where fast fixes manage to end up as major bills. Progent's skill at solving problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and proven processes which allow the maximum level of efficiency for online technical support and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to connect to your system without compromising system security.

Progent's proven service reporting application keeps extensive records of the service that Progent's customers have received. Progent's authorized service personnel have access to the history of services provided to each customer by any Progent engineer. This database of problems and resolutions is stored as a quickly searchable support database that permits Progent's remote technical experts to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft make available other massive technical knowledge bases and permit quick response from manufacturers' in-house engineering staff so Progent's remote service specialists can come up with the most efficient resolutions quickly.

Remote support available from Progent to businesses in Akron Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading enterprises. The ProSight suite of IT management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you prove compliance with government and industry data protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore technology companies to create ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow non-disruptive backup and fast recovery of critical files/folders, applications, images, and virtual machines. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these managed backup services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer organizations of all sizes a flexible and affordable alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. Besides optimizing the protection and reliability of your computer environment, Progent's software/firmware update management services allow your in-house IT staff to concentrate on line-of-business projects and tasks that derive the highest business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification with iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and enter your password you are requested to confirm who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad range of devices can be used for this added form of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You can designate several validation devices. To find out more about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting tools designed to integrate with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness either to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of computer technology allows customers to complete critical initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Services
    Progent's Call Center support programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a significant discount from Progent's regular desktop service rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to resolve the most issues.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Call Center or revamping your existing organization, evaluating or modifying Help Desk software to meet the unique needs of your corporation, or providing temporary online personnel to work with your existing Call Center team during high-demand scenarios such as software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk team of experienced network consultants offers your computer users in Akron Ohio quick access to an effective network service resource with substantial experience delivering telephone-based support and online diagnostics for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a major enabler of company efficiency, and Progent's intent is to solve and not merely annotate technical problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts staff provides remote and in-depth consulting expertise and training in special business application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and education for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. For more information on Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center2, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Akron Ohio remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager to fit your environment so your computer support is proactive rather than reactive. By detecting emerging problems before they result in full-scale emergencies, proactive monitoring can minimize stressful and costly network breakdowns. Progent can also utilize system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks powered by multiple operating systems.
How Your Akron Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and startups in Akron Ohio, Progent's phone-based computer support engineers can provide expert and economical IT support the instant your business requires it. Over two decades of providing online tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair network problems rapidly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Akron company deals with a local freelance consultant or maintains a full time IT staff that can deal with typical computer problems, Progent's Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to handle sudden network crises or especially complex integration projects.

Details of Progent's Remote Computer Services for Akron Ohio
Progent's online help, Internet-based repair, system security expertise, and system administration services offer companies in Akron Ohio the greatest leverage for your IT investment. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk call center services and system administration, Progent's professionals can provide your company enterprise-level network support while permitting you to eliminate the cost and administration overhead of running a large internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the pitfalls of excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.



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    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware.

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    Duo Zero Trust Cybersecurity Configuration

    Progent's Duo services utilize Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices.

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  • Microsoft 365 hybrid solutions for Exchange Onsite Technical Support
    Exchange Online Archiving Help and Support

    Microsoft 365 Exchange Online lets you use cloud-resident servers, mailboxes and other email infrastructure to reduce hardware costs and management hassle. You can use Exchange Online to run all your mailboxes, or you can integrate a hybrid architecture that incorporates on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts can provide budget-friendly online technical support to assist your small businesses to evaluate the benefits of Microsoft 365 Exchange Online, plan a network topology that fits your business needs and budget, carry out an efficient move from your current Exchange organization to one that incorporates Exchange Online, train your management team and users, and deliver ongoing consulting and technical support.

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    SCVMM 2012 XenServer IT Consultant

    Progent's Microsoft-certified consultants can help businesses of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; plan, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist your company to move from an earlier version of SCVMM or from another virtualization management platform, and Progent can assist you to enhance and repair your existing SCVMM 2012 environment to make sure you realize the highest possible business value.

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  • Network Consultants Meraki 802.11ax Access Point Meraki MR34 Access Point Information Technology Consulting
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    Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized company deploy and maintain Cisco's security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are easy to manage and offer the flexibility to evolve with your changing business needs. Progent's Cisco-Certified network experts are familiar with Cisco's comprehensive family of products aimed at preventing information pilfering, virus and worm assaults, DDoS attacks, and other security risks to your network. Progent can help you deploy Cisco technology to get safe access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central client access control foundation for user certification, permissions, and accounting from a graphical Web interface.

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    For advanced project management assistance, Progent offers access to senior information technology professionals with years of experience in technology management, application development, and business process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These proven IT managers can provide project management expertise to assist enterprise clients adhere to best practices to make sure strategic projects are successfully completed on time and on budget.

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    Progent can assist businesses of all sizes to migrate all or part of their network infrastructure to Microsoft Azure. This can streamline IT management and reduce equipment expense. Azure includes a wealth of cloud services and Progent can assist you to evaluate the advantages and limitations of various cloud computing architectures you can use with Azure. Progent can show you how to administer cloud-based or hybrid cloud and local apps and resources and make sure that you sidestep the typical errors small companies make when moving to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN connections and also to integrate iPhones and iPads and Android smartphones and tablets.

  • Professionals Systems Management Server Award Winning Specialist SMS Migration
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    Progent's Cisco CCIE-certified network infrastructure experts can provide advanced support services for Cisco Unified Communications Manager (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.

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  • Biggest Cisco Engineering Subcontractor
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    Progent is seeking to find fulltime, solutions-oriented Microsoft accredited engineers with MCSE credentials; Cisco accredited system engineers who have Cisco CCNP or CCIE certification; security professionals with CISSP or CISM or equivalent security credentials; and high-end network architecture consultants with experience in mobile access, wireless connectivity, fault tolerance, business continuity, data protection, and virtual servers. Progent also is looking for professionals who can join our team of help desk service specialists and remote troubleshooting professionals. In addition, We are looking for talented managers who can perform effectively in Progent's fast-paced, virtual office culture.

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  • SCCM 2016 Azure Integration Integration Support
    Microsoft Certified Expert SCCM 2016 Troubleshooting Network Engineer

    Configuration Manager 2016 automates application and device provisioning at scale, simplifies security and compliance settings management, keeps track of network resources, protects against corporate data leakage, provides network health reporting, allows secure self service, and offers a single control mechanism for managing mixed-operating system networks running on-prem, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud experts can assist businesses of any size with any facet of planning, implementing, operating and troubleshooting a SCCM 2016 solution for on-premises, cloud-based, or hybrid environments.

  • Remote Troubleshooting Catalyst Switching Top Rated Catalyst 6800 Switch Specialists
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  • Zero Trust Security Network Consultant
    Identity Authentication Online Support Services

    Progent's Duo services incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification on iOS, Android, and other personal devices.

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    Progent's Standard Help Desk Services provide a complete service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle the most problems.

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    Progent's Microsoft-certified Windows 11 consulting experts can provide a variety of services for Windows 11 such as cloud solutions, mobile management, teleworker connectivity, security and compliance, automated deployment, and Help Desk services.

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  • NetApp MetroCluster and FlexPod Engineers
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    NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering along with continual replication to deliver rapid, zero RPO disaster recovery between datacenters that are up to 300km apart from each other. Progent's roster of veteran IT consultants can help your business to plan, deploy, manage, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that meets your functional requirements and budget. Progent can make sure you follow best practices for configuring your MetroCluster solution by providing help with tasks like assigning disk pools, determining aggregate and plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, implementing a tiebreaker, designing a configuration replication network between your storage clusters, and verifying your DR solution to show adherence with information assurance standards and regulatory mandates.

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  • Great Plains Integration Services
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    Progent's Microsoft certified experts offer a variety of support services for Dynamics GP. Dynamics GP is an accounting and business analysis platform based, like all Microsoft accounting solutions, on the expandable and popular platform of Windows technology. Dynamics GP provides a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and human resources. Dynamics GP is simple to install and integrate, and with its modular design you can license only the capability you currently need, with the ability to add clients and increase capabilities when necessary. Progent's Microsoft Dynamics GP support engineers can show you how to install, customize and administer the latest version of Dynamics GP or migrate smoothly from an earlier release.

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    Progent can help small and medium-size organizations to implement collaboration software to allow their at-home employees to benefit from productive teamwork with fellow workers and customers.

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  • MySQL development Specialist
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    Progent offers cost-effective online access to an Oracle MySQL RDBMS DBA or software programmer and can help businesses of all sizes to configure and support MySQL within a robust IT environment that offers high levels of speed, scalability, and security. Progent also has proven skill assisting companies port databases from an Oracle environment to MySQL.

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