Fast Online Troubleshooting for Akron Ohio Computer Systems
For businesses in Akron Ohio, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic issues.
Progent's online support experts offer exceptional value due to the fact that they have the real-world experience and are equipped with the advanced tools required to solve the majority of network issues quickly. Efficient support reduces direct costs because service calls accumulate fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with incidental costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced online consulting expertise is especially helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to many online support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent situations where speedy. minor fixes somehow turn into big tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less money.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized technologies and field-tested methodologies that promote the maximum level of efficiency for remote technical support and troubleshooting for information systems of any size. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to communicate with your company's network remotely without compromising network security.
Progent's proven technical support database application keeps detailed histories for all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of support rendered to each Progent client by every engineer. This archive of issues and solutions is stored as a conveniently exploitable support database that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote service experts can come up with the most efficient resolutions promptly.
Remote support services provided by Progent to customers in Akron Ohio include:
Authorized MS Windows Experts
Progent's Microsoft-premier online support engineers offer computer repair and IT support for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration support, Microsoft Teams configuration help, Skype for Business migration consulting, Lync Server management, and Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server training,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop consulting and support services to help your business to install, configure, repair, and administer workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE certification is the highest accreditation for network infrastructure consultants, and certifies an individual's networking knowledge at the expert level. Cisco CCIEs know how to resolve even the most challenging challenges encountered in network planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco CCIEs are an excellent cost-effectiveness since their broad experience permits them to fix problems quickly. In common cases, less seasoned engineers can struggle for many hours or even days with the same tasks that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your network via the latest on-line support technology in order to provide efficient, safe, and economical analysis and remediation.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's popular family of infrastructure devices by delivering consulting services that include:
CISM and CISSP Certified Network Security Professionals
Progent's certified CISM and CISSP security and compliance experts can provide a variety of system protection solutions to improve the defenses of your Windows, Apple macOS and OS X, Linux environment against assaults or help you to recover rapidly following a damaging penetration. Security consulting services offered by Progent include: thorough information security and compliance assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; integrating firewalls; designing safe techniques for remote and mobile connectivity; defending your email infrastructure from spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent can provide expert online consulting to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that seamlessly combine local resources along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering services rapidly following an outage. SRM provides centrally managed and automated disaster recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can produce audit reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and manage a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud used for managing private and hybrid cloud solutions that deliver maximum uptime, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to cover a wide array of computer technologies including system infrastructure, email solutions, network and process security, plus UNIX and Windows coexistence. For server hardware consolidation and simplified administration in networks that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from legacy systems to Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to handle challenging situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts service expense.
Major Linux versions for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's top corporations. The ProSight suite of outsourced network management services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special online consulting solutions include:
How Your Akron Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting support can aid you in building an effective new Call Center or improving your established one, selecting or modifying Help Desk software to meet the special needs of your company, or providing occasional phone support staff to work with your existing Call Center resources to deal with unusually busy scenarios like software transitions, major upgrades, or rolling out brand new applications.
Progent's Help Desk staff of veteran information technology experts offers your computer users in Akron Ohio instant communication with a large network service resource with years of experience delivering phone consulting and remote repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a significant enabler of company productivity, and Progent's target is to fix instead of just annotate technical problems.
- Applications Services: Training, Development, and Integration
Progent's Applications Experts Group can supply remote professional engineering expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Akron Ohio online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your IT maintenance is proactive rather than reactive. By uncovering looming issues before they cause crashes, system monitoring can minimize stressful and expensive network crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks that support a combination of OS platforms.
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Akron Ohio, Progent's online network support engineers can deliver effective and cost-effective IT support whenever your company has to have it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to solve computer problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.
Even if your Akron business relies on a local freelance consultant or employs an in-house IT staff that can handle day-to-day network problems, Progentís Microsoft certified consultants can offer an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to solve unexpected system crises or especially complex integration projects.
Advantages of Progent's Network Help for Organizations in Akron Ohio
Progent's online support services enable your Akron organization to realize the advantages of immediate, enterprise-class IT support without the expense of managing an in-house IT staff. Your information system will derive greater strategic worth by being increasingly available, productive, and secure. Advantages to your business include:
- Seamless remote extension of your on-site support resources
For most companies in Akron Ohio, local network support resources, whether made up of freelance consultants or a full-time maintenance staff, can handle the majority of technical issues. However, IT crises may occur when your regular resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your local support people. In these situations, Progent's online support professionals offer a convenient, fast, and affordable solution to augment your local resources and to pass on valuable information to improve your capability to handle future issues locally.
- Reduced Reliance on Freelance Consultants
For network maintenance, smaller organizations often depend on individual freelance service providers. Although independent consultants have less internal costs than big support companies and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the absence of backup personnel may require your company to wait for help during an IT crisis. As your business expands, system unavailability and problems with vital applications become more expensive. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of backup support expertise to insure your network remains available.
- Build a Scalable Basis for Seamless Growth
Businesses typically start with an information architecture created on a modest budget. Without a strong infrastructure, slap-dash repairs can get piled onto a weak foundation. As a network grows, reliability and scalability problems can impede the success of the organization. These poorly built environments need proper analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a network infrastructure able to deliver the stable foundation to meet current business demands and facilitate downstream expansion.
- Work with Solution Providers Instead of Product Vendors
Smaller offices require advice and technical education to navigate through an ever more complex maze of technology alternatives available for promoting business growth and improving efficiency. These companies hardly need a network consultant who is motivated to sell a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed
solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match technical consulting with the real interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical background, fine tuned support tools, and understanding of corporate IT enable businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Begin Receiving Online Computer Support from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry background, in the trenches of network service, executing a broad variety of technical projects for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class technical help, but also a support engineer with proven approaches for using technical knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for services delivered during normal working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you won't be tempted to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Businesses who work with trusted independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only support companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.