Fast Online Troubleshooting for Akron Information Networks
For organizations located in Akron or anywhere in Ohio, Progent offers online support for networks powered by Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified consulting experts have provided online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, plus the assistance of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.
Progent's remote support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated technology required to solve the majority of network issues rapidly. Efficient support lowers direct expenses because solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company benefits additionally with incidental costs by reducing or avoiding network outages and related losses resulting from business discontinuity, disgruntled clients, idle employees, and distracted management. Progent's advanced online technical support experience is particularly important for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe only for the support that you actually get. Unlike many remote service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean model for pricing do away with situations where fast fixes somehow end up as major bills. Progent's skill at handling problems efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized tools and proven methodologies that promote the highest degree of efficiency for online engineering help and troubleshooting for computer networks of any size. Progent offers safe VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to connect to your computer system without violating network security.
Progent's sophisticated customer support database application stores extensive documentation of all support that Progent's customers have received. Progent's authorized consultants have access to the records of all help delivered to every Progent customer by every engineer. This history of trouble tickets and resolutions is structured as a quickly searchable support knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level certifications and working relationships with major technology companies including Cisco and Microsoft open up additional vast support knowledge bases and permit priority access to vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to find the best resolutions quickly.
Remote support services offered by Progent to clients in Akron and anywhere in the state of Ohio include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified remote service professionals can provide computer system problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a broad range of platform support services such as
Windows Server 2016 migration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 application development,
Skype for Business Server migration consulting, Microsoft Lync Server integration, and Office Communications Server 2007 troubleshooting,
Forefront TMG 2010 management and ISA Server migration,
Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective PC desktop consulting and support services to assist your company to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as providing Windows 10 upgrade support services as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the highest accreditation for networking professionals, and indicates a consultant's technical knowledge at the master level. CCIEs know how to resolve the most stubborn challenges encountered in network infrastructure design, deployment, management, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS network administration tools and developing alternate approaches or locating program patches. CCIEs provide exceptional cost-effectiveness since their broad experience permits them to resolve problems rapidly. In typical instances, less qualified service providers can wrestle for hours or even days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can communicate with your network using the latest on-line support tools in order to perform quick, secure, and economical analysis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's industry-leading selection of infrastructure devices by delivering consulting services that include:
CISSP, ISSAP, and CISM Qualified Network Security Experts
Progent's qualified CISM and CISSP security and compliance experts can provide a range of security solutions to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your company to recover rapidly following a damaging penetration. Security consulting services available from Progent include: thorough data security and compliance audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from virus and worm attacks; integrating firewalls; designing safe mechanisms for off-site and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting support to help companies of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine on-premises resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a consistent process for restoring services quickly following a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a wide array of information technologies such as network architecture, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in networks that include Linux-based systems with Microsoft Windows, Progent can provide VMware integration and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical issues promotes fast escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical facets of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so that all looming problems can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The interview is intended to assess your organization's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology projects. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives economically and on schedule. Progent's special remote engineering services include:
How Your Akron Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk support alternatives for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who lack the budget to create an internal Help Desk Call Center but who need fast communication with an effective Help Desk with professional phone assistance as well as the ability to escalate complex trouble tickets to advanced consultants.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk or revamping your existing one, identifying or customizing Help Desk Call Center software products to meet the particular requirements of your corporation, or adding temporary phone support staff to work with your in-house Help Desk Call Center resources during unusually busy situations like software migrations, mass upgrades, or installing new business software.
Progent's Call Center team of experienced network consultants provides your workers in Akron or anywhere in the state of Ohio fast access to a dependable network service group with extensive experience offering telephone-based help and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's intent is to resolve rather than just record network issues.
- Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts staff can supply phone-based advanced engineering support and education in special business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom development, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, customization, and training services, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Akron, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so that your network maintenance is proactive rather than reactive. By detecting emerging trouble spots before they expand into crashes, proactive monitoring can head off disruptive and costly service crises. Progent can also use system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows networks, or networks that support a variety of operating systems.
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or visit Contact Progent.
For offices and new ventures in Akron or throughout the state of Ohio, Progent's phone-based computer support engineers can provide effective and affordable system support whenever your business has to have it. Long experience providing online repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to solve network problems rapidly while avoiding the expense and lost time that comes with on-site service calls.
Even if your Akron office relies on a regular freelance support technician or employs a full time organization that can deal with the majority of computer problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to solve unexpected network crises or especially complex integration projects.
Details of Progent's Online Network Support for Akron
Progent's phone help, remote troubleshooting, system security consulting, and system management services give businesses in Akron or anywhere in the state of Ohio unparalleled leverage for your IT budget. Whether you need occasional phone support and Internet-based troubleshooting or full-time Help Desk Call Center services and network administration, Progent's professionals can provide your business world class IT support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Qualified Professionals
Progent's team of Microsoft-certified engineers can deliver immediate and economical expertise to companies in Akron and is also ideal for customers in geographic regions of Ohio that lack technicians with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide array of Microsoft support tools, technical information, and on-going education.
- Per Minute Rates to Minimize Expenses
Progent offers online support on a minute-by-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for online service and imposes no periodic retainer for support services delivered during normal business hours. This saves you from paying big bills for quick repairs.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide the services of authorized specialists with experience in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core support services include technology integration, Microsoft Exchange Server consulting, corporate security design, and Help Desk outsourcing services. Progent's Application Experts Team offers world-class consulting expertise in specific business applications. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Customization
Microsoft Project Support
Microsoft Office 365 solutions consulting
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Expertise
BI Reporting Development and Troubleshooting
Business Information (BI) Reporting Development and Troubleshooting
UNIX, Linux and Sun Solaris Support
Microsoft SQL 2016 Software Design and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Software Programming
MySQL Database Administration and Application Design
Apple Mac Consulting
Amazon MWS Programming
By offering a full service one-stop resource for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that meet the unique requirements of your business.
- Advanced Online Connectivity Software
Protected online connectivity permits Progent's service professionals to see exactly what your users see. This makes it easier to produce fast solutions to problems that could otherwise require an expensive onsite service call. Effective online access tools and expert technicians together allow Progent to repair most network issues quickly and economically. Progent is a pioneer in online support and automated network analysis.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity allows the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
- 24x7 Support for Maximum System Uptime
For companies with vital applications, Progent can provide optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on MS Operations Manager 2007, this offering can help produce maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-constrained offices whose clients require instant recourse to a Help Desk Call Center with effective telephone support and complete escalation ability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of IT experience, refined remote support software, and understanding of corporate IT enable offices to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional background, at the forefront of IT support, performing a broad range of IT projects for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This means that you get not only expert IT skills, but also a support engineer with field-tested methods for using computer knowledge to fix actual network problems quickly.
- Value Pricing
Progent's pricing policy is to bill for online support and on-premises help per minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or local service organizations who offer minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by every consultant to each client. The discipline of documenting and organizing support records allows more efficient support and eliminates a variety of typical problems such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the few support firms to provide round-the-clock network tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.