Fast Remote Support for Akron Computer Systems
Immediate Remote Help for Akron NetworksFor organizations in Akron or anywhere in the state of Ohio, Progent offers remote support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-certified security experts to help with high-level security architecture and diagnostic issues.

Progent's online support experts provide excellent value because they possess the practical experience and are equipped with the sophisticated technology required to resolve most information system issues quickly. Efficient support lowers immediate costs since solutions accumulate minimal chargeable minutes. Online help also avoids the cost of sending a consultant to your site. Your company saves additionally with indirect costs by reducing or avoiding network downtime and related costs stemming from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online consulting expertise is especially valuable in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the services that you actually get. Unlike many online service firms, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing prevent situations where speedy. minor solutions manage to turn into major tabs. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized tools and proven processes which allow the maximum degree of efficiency for online engineering help and repair for IT networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the experts of Progent's remote service group to communicate with your company's system remotely without compromising system security.

Progent's advanced service reporting system stores thorough records describing the service that Progent's customers have received. Progent's team service personnel have the benefit of the history of support provided to each customer by any Progent engineer. This archive of trouble tickets and fixes is stored as an easily searchable proprietary knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and allow fast access to manufacturers' in-house engineering staff so Progent's remote service specialists can arrive at the most efficient resolutions in the least time.

Online support offered by Progent to businesses in Akron and throughout the state of Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same advanced technology deployed by some of the world's leading corporations. The ProSight series of outsourced network management services covers all critical facets of modern networking such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical data, applications and VMs that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and debug their networking appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Billing charges for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows clients to execute major projects economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Services
    Progent's Call Center support programs for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent’s Help Desk sharing services make it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced support solution built around the top professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center team of experienced network experts offers your clients in Akron or anywhere in the state of Ohio instant access to a reliable network service group with extensive background providing telephone-based help and online repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk Call Center recognition as a significant enabler of company success, and Progent's policy is to solve rather than merely annotate technical problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Team provides online advanced engineering support and training in special application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's consulting, customization, and education services, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in Akron, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to accommodate your environment so that your network maintenance is proactive rather than reactive. By uncovering emerging problems before they expand into network outages, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments powered by multiple OS platforms.
How Your Akron Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based help with Microsoft, macOS and OS X, or Linux networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Akron or anywhere in the state of Ohio, Progent's online computer support specialists are ready to provide professional and economical system support the moment your organization needs it. Long experience delivering remote tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix IT problems quickly while eliminating the cost and lost productivity that comes with on-site service visits.

Even if your Akron office works with a regular independent support technician or maintains a full time IT staff that know how to deal with typical network problems, Progent’s Microsoft certified engineers can provide an easy and transparent virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to fix unexpected network crises or especially tough integration projects.

Advantages of Progent's IT Support for Organizations in Akron
Progent's remote IT consulting services enable your Akron company to realize the benefits of on-call, enterprise-level network support without the expense of managing a full-time IT staff. Your network will derive added strategic value by becoming increasingly available, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    With most companies in Akron and throughout Ohio, nearby network support resources, whether represented by independent consultants or an in-house maintenance staff, can resolve the majority of network problems. However, serious problems sometimes occur when local support personnel are overstretched or absent, and some problems may involve IT products that is unfamiliar to your local service people. In these instances, Progent's on-call support experts provide an easy, quick, and affordable solution to augment your regular help and to convey valuable information to improve your ability to handle downstream problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller businesses often rely on independent freelance service providers. Although independent consultants have smaller overhead than big service firms and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of fallback personnel may force your business to go without assistance during an emergency. As your company expands, network downtime and problems with vital software become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve support experts to make sure your network stays available.

  • Build a Solid Foundation for Smooth Expansion
    Organizations often start with an IT system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs can get thrown on top of a shaky foundation. As a company grows, reliability and scalability problems can impede the productivity of the business. Such badly built systems require careful assessment, intelligent long-term planning, and wide technical expertise to evolve to a system infrastructure able to provide the stable foundation to handle vital business demands and facilitate future growth.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller organizations need advice and technical training to negotiate an increasingly complex maze of technology alternatives capable of accelerating business growth and improving productivity. These companies do not need a computer engineer who is attempting to resell a certain vendor's products. Network support and product selling can result in a scenario where the proposed solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to align IT consulting with the real interests of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, depth of IT knowledge, refined support software, and familiarity with enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional background, at the front lines of IT service, performing a broad range of technical projects for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for applying computer knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for services provided during regular business hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be forced to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Businesses who utilize familiar freelance service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from painful and costly service losses.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.