Fast Online Help for Akron Ohio Networks
Immediate Online Help for Akron SystemsFor organizations in Akron Ohio, Progent provides remote support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support engineers offer excellent leverage because they possess the practical background and have access to the advanced technology needed to solve most information system problems quickly. Efficient support reduces direct costs because solutions use up fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits additionally with incidental expenses by reducing or avoiding network downtime and related losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to many online support firms, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and clean model for billing prevent scenarios where fast fixes somehow end up as substantial tabs. Progent's skill at handling problems quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-proven methodologies which permit the maximum level of efficiency for remote help and troubleshooting for information networks of all sizes. Progent's online support team can connect to your computer system remotely without breaching corporate security.

Progent's sophisticated customer support database application stores detailed histories describing the support that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of all help delivered to each Progent client by any engineer. This archive of problems and repairs is structured as a conveniently accessible internal database that allows Progent's remote support experts to share their knowledge company-wide to ensure that the value of Progent's support services improves daily. Progent's advanced accreditations and working relationships with key industry leaders including Cisco and Microsoft open up additional massive technical support databases and allow fast access to manufacturers' internal support staff so Progent's remote consulting experts are able to arrive at the best solutions quickly.

Remote support services provided by Progent to businesses in Akron Ohio include:

Progent's ProSight Subscription-based Services for Small and Mid-size Businesses
Progent offers a family of affordable, subscription-based managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by some of the industry's top enterprises. The ProSight line of network monitoring and management services covers all key facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your client-server infrastructure by providing an environment for streamlining common time-consuming jobs. These can include health checking, patch management, automated remediation, endpoint configuration, backup and restore, anti-virus protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your designated IT staff and your Progent technical consultant so emerging problems can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth reporting utilities created to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with leading backup product vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow transparent backup and rapid restoration of vital files, apps, system images, plus VMs. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, human error, malicious employees, or application glitches. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security vendors to deliver centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected application and give your password you are asked to confirm who you are via a device that only you possess and that is accessed using a separate network channel. A broad selection of devices can be utilized for this second form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate several verification devices. For details about Duo two-factor identity validation services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Shared Call Desk Services
    Progent's Shared Help Desk Service offers a smooth supplement to your internal support resources. End user interaction with the Service Desk, delivery of technical assistance, issue escalation, ticket creation and tracking, efficiency metrics, and maintenance of the service database are cohesive whether incidents are resolved by your internal support organization, by Progent, or both. Your business has complete flexibility to expand or reduce your part of technical support activity as needed. Progent takes care of initial installation and onboarding of the professional services PSA software plus workflow documentation, testing and education. For more information about ProSight Shared Help Desk, visit ProSight Shared Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge tools incorporated within one agent accessible from a single console. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT system. Besides maximizing the protection and reliability of your IT environment, Progent's patch management services allow your in-house IT team to concentrate on line-of-business initiatives and activities that deliver the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's ability to stop or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information about your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup/recovery system that meets your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting solutions include:

  • Call Center Support
    Progent's Help Desk programs for companies with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation tool for handling service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk team of experienced network professionals offers your computer users in Akron Ohio rapid access to a dependable support resource with years of experience offering phone consulting and remote troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center recognition as a crucial enabler of company performance, and Progent's aim is to fix instead of just record network problems.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff can supply phone-based professional engineering support and training in special application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for popular Microsoft applications including CRM, Project, Office Word, and Office Excel. To learn more information about Progent's expertise, customization, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants offer advanced remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new implementation of Microsoft System Center2, extend or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in Akron Ohio remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can customize Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By anticipating possible problems before they result in crashes, automated monitoring can minimize disruptive and expensive network failures. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that incorporate multiple OS platforms.
How Your Akron Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency online expertise with Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Akron Ohio, Progent's online network support engineers can provide expert and economical system support the instant your business needs it. Over 20 years of providing online tech support has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve IT problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Akron office works with a regular freelance support technician or maintains an in-house IT staff that know how to deal with the majority of computer issues, Progent's Microsoft certified consultants can still provide a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the time or the knowledge to fix unexpected network crises or particularly complex integration problems.

Details of Progent's Remote Network Support for Akron Ohio
Progent's online help, remote repair, network security consulting, and network management services give companies in Akron Ohio unparalleled leverage for your support investment. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk support and system administration, Progent's professionals can deliver your office enterprise-level IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support company and Progent's staff size, depth of technical knowledge, refined support software, and understanding of corporate IT allow businesses to avoid the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional background, in the trenches of network support, performing a broad variety of technical tasks for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not just world-class IT skills, but also a consultant with field-tested methods for using technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help by the minute. Consequently, you pay exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no retainer for services delivered during regular working hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be tempted to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who provide scant documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support reports sent by each staff member to every customer. The practice of detailing and organizing support records results in more effective service and eliminates a variety of common problems such as when a support client is effectively held hostage to a consultant who won't release the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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