Immediate Remote Help for Akron Ohio IT Networks
Urgent Phone Support for Akron SystemsFor organizations in Akron Ohio, Progent provides online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, as well as the services of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage because they have the practical experience and have access to the sophisticated tools required to solve the majority of information system issues quickly. This reduces immediate expenses since service calls require minimal chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company saves additionally with incidental costs by minimizing or eliminating network downtime and related costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting know-how is particularly valuable for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be an option.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you pay only for the support that you actually get. In contrast to many online support organizations, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent situations where fast repairs manage to end up as major tabs. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested processes that ensure the highest level of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to connect to your company's environment remotely without breaching corporate security.

Progent's powerful customer support database system keeps thorough records describing the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of all help provided to each client by every Progent consultant. This history of anomalies and solutions is organized as an easily searchable internal database that enables Progent's remote support professionals to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and close relationships with major industry leaders such as Cisco and Microsoft open up other vast support databases and allow priority response from vendors' internal support staff so Progent's remote service experts are able to come up with optimal resolutions promptly.

Online support services available from Progent to businesses in Akron Ohio include:

ProSight Fixed-price IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology used by some of the industry's leading corporations. Progent's ProSight line of network management outsourcing services addresses all critical facets of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup operations and enable transparent backup and fast restoration of important files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software glitches. Managed services in the ProSight DPS selection include ProSight Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. Besides optimizing the protection and functionality of your IT environment, Progent's patch management services free up time for your IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and enter your password you are asked to verify your identity via a device that only you possess and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be used for this second means of ID validation such as a smartphone or wearable, a hardware token, a landline phone, etc. You may register several validation devices. To learn more about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, improved compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective security and backup system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides help desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

    Progent’s Help Desk Co-management services allow your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation (PSA) tool for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your workers in Akron Ohio rapid assistance from a reliable support group with extensive experience offering telephone-based help and online diagnostics for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Help Desk the reputation as a crucial enabler of company efficiency, and Progent's policy is to resolve instead of just document network problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Group can supply remote advanced engineering expertise and training in special application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can provide expertise, customization, and education for Microsoft applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more about Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Akron Ohio online IT infrastructure monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager support. Progent can customize SCOM to fit your business so that your network maintenance is proactive rather than reactive. By uncovering emerging issues before they expand into downtime, system monitoring can head off inconvenient and costly service crises. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments based on a variety of platforms.
How Your Akron Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based assistance with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Akron Ohio, Progent's online computer support specialists are ready to provide professional and affordable system help the instant your business needs it. More than a decade of delivering online technical assistance has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair computer problems rapidly while avoiding the expense and lost time associated with on-site service calls.

Even if your Akron office deals with a local independent consultant or employs a full time organization that can handle common computer issues, Progent�s Microsoft certified engineers can still offer a convenient and seamless remote expansion of your local resources in cases when your regular IT support personnel either lack the time or the experience to deal with unexpected network crises or particularly tough integration problems.

Benefits of Progent's IT Support for Companies in Akron Ohio
Progent's remote network troubleshooting services allow your Akron organization to enjoy the benefits of on-call, enterprise-level network support without the expense of maintaining a full-time IT staff. Your network will acquire added strategic value by becoming increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    For most businesses in Akron Ohio, local computer support providers, whether consisting of outside consultants or an in-house maintenance staff, can resolve the majority of technical issues. On the other hand, IT crises might strike when local resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call service experts offer an easy, quick, and budget-friendly way to supplement your local resources and to transfer valuable knowledge to increase your ability to deal with future issues locally.

  • Less Reliance on Freelance Consultants
    For network support, smaller companies often depend on individual freelance consultants. While freelance service people have less internal costs than big consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the lack of fallback help may require your business to go without help during an IT crisis. As your business grows, network downtime and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of backup support experts to make sure your network remains available.

  • Create a Solid Foundation for Seamless Growth
    Companies typically begin with an IT architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs often get thrown onto a weak foundation. When a company grows, stability and scalability issues can hinder the success of the business. Such poorly designed environments need proper analysis, smart long-term planning, and broad-based IT expertise to upgrade to a network architecture that can offer the stable foundation to handle critical business requirements and ease future growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller businesses need guidance and technical education to negotiate an increasingly complicated array of technology options available for accelerating business success and enhancing productivity. These companies do not need a network consultant who is attempting to sell a specific vendor's products. Network support and product sales can result in a scenario where the recommended solution is built around a predetermined technology instead of the genuine requirements of a client. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align IT consulting with the best needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical background, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier experts average more than a decade of hands-on professional experience, at the front lines of IT service, executing a broad range of technical tasks for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This ensures that you get not just world-class technical capability, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site help per minute. As a result, you are invoiced just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for services provided during regular working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent faces little competition. Companies who work with trusted independent service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer round-the-clock system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.



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