Fast Online Troubleshooting for Akron Ohio Computer Systems
Urgent Remote Support for Akron NetworksFor businesses in Akron Ohio, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's online support experts offer exceptional value due to the fact that they have the real-world experience and are equipped with the advanced tools required to solve the majority of network issues quickly. Efficient support reduces direct costs because service calls accumulate fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with incidental costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's advanced online consulting expertise is especially helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing policy for remote support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you receive. In contrast to many online support firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing prevent situations where speedy. minor fixes somehow turn into big tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a set of optimized technologies and field-tested methodologies that promote the maximum level of efficiency for remote technical support and troubleshooting for information systems of any size. Progent provides protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's online support team to communicate with your company's network remotely without compromising network security.

Progent's proven technical support database application keeps detailed histories for all support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of support rendered to each Progent client by every engineer. This archive of issues and solutions is stored as a conveniently exploitable support database that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and working associations with important technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and allow fast access to manufacturers' internal engineering staff with the result that Progent's remote service experts can come up with the most efficient resolutions promptly.

Remote support services provided by Progent to customers in Akron Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's top corporations. The ProSight suite of outsourced network management services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows rapid recovery of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability either to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for organizations with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center services, shared Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting support can aid you in building an effective new Call Center or improving your established one, selecting or modifying Help Desk software to meet the special needs of your company, or providing occasional phone support staff to work with your existing Call Center resources to deal with unusually busy scenarios like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of veteran information technology experts offers your computer users in Akron Ohio instant communication with a large network service resource with years of experience delivering phone consulting and remote repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk recognition as a significant enabler of company productivity, and Progent's target is to fix instead of just annotate technical problems.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group can supply remote professional engineering expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's consulting, custom programming, and education offerings, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Akron Ohio online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your IT maintenance is proactive rather than reactive. By uncovering looming issues before they cause crashes, system monitoring can minimize stressful and expensive network crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or networks that support a combination of OS platforms.
How Your Akron Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based help with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Akron Ohio, Progent's online network support engineers can deliver effective and cost-effective IT support whenever your company has to have it. More than a decade of delivering online tech support has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to solve computer problems rapidly while eliminating the expense and lost productivity associated with on-premises service calls.

Even if your Akron business relies on a local freelance consultant or employs an in-house IT staff that can handle day-to-day network problems, Progentís Microsoft certified consultants can offer an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the experience to solve unexpected system crises or especially complex integration projects.

Advantages of Progent's Network Help for Organizations in Akron Ohio
Progent's online support services enable your Akron organization to realize the advantages of immediate, enterprise-class IT support without the expense of managing an in-house IT staff. Your information system will derive greater strategic worth by being increasingly available, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site support resources
    For most companies in Akron Ohio, local network support resources, whether made up of freelance consultants or a full-time maintenance staff, can handle the majority of technical issues. However, IT crises may occur when your regular resources are too busy or absent, and some problems may involve IT products that is beyond the scope of your local support people. In these situations, Progent's online support professionals offer a convenient, fast, and affordable solution to augment your local resources and to pass on valuable information to improve your capability to handle future issues locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller organizations often depend on individual freelance service providers. Although independent consultants have less internal costs than big support companies and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the absence of backup personnel may require your company to wait for help during an IT crisis. As your business expands, system unavailability and problems with vital applications become more expensive. The budget you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a dependable source of backup support expertise to insure your network remains available.

  • Build a Scalable Basis for Seamless Growth
    Businesses typically start with an information architecture created on a modest budget. Without a strong infrastructure, slap-dash repairs can get piled onto a weak foundation. As a network grows, reliability and scalability problems can impede the success of the organization. These poorly built environments need proper analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a network infrastructure able to deliver the stable foundation to meet current business demands and facilitate downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller offices require advice and technical education to navigate through an ever more complex maze of technology alternatives available for promoting business growth and improving efficiency. These companies hardly need a network consultant who is motivated to sell a specific vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined product instead of the true requirements of a business. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match technical consulting with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's number of employees, breadth of technical background, fine tuned support tools, and understanding of corporate IT enable businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of hands-on industry background, in the trenches of network service, executing a broad variety of technical projects for an extensive mix of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class technical help, but also a support engineer with proven approaches for using technical knowledge to fix actual network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no retainer for services delivered during normal working hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you won't be tempted to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Businesses who work with trusted independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, network monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Begin Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



An index of content::

  • 24 Hour Exchange 2013 Integration Network Engineer Exchange 2013 Integration Professional
  • Cisco Certified Experts Server Troubleshoot Expert Akron, Canton
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    ISA 2004 Firewall Support Outsourcing

    Progent's certified Forefront Threat Management Server and ISA Server 2006 consultants can help you to design, deploy, and manage a configuration of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your network that delivers the firewall security, speed and ease-of-use that your business requires.

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    Small Business APs Engineer

    Progent's Cisco-certified wireless integration consulting experts can assist you to configure, manage, and troubleshoot Cisco Small Business 100/300/500 Wi-Fi APs.

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    Flex Series Wireless Controller Online Technical Support

    Progent's certified Wi-Fi experts can help you to assess the benefits of adopting Catalyst Wi-Fi controllers to manage Wi-Fi networks of any size. Progent can help you to maintain and troubleshoot your current wireless network or help you design and carry out a smooth transition from outdated Wi-Fi controllers to modern solutions.

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  • Exchange 2010 Migration Consultancy Exchange Server Upgrade Professional
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  • IT Service Provider Content Management Server
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    Progent's Microsoft-certified consultants offer network support and IT consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progentís support team can show you how to design, integrate, troubleshoot and administer the entire family of Windows .NET Servers including SQL Server, Microsoft ISA Server, Small Business Server, Exchange Server, SharePoint, Hyper-V, Lync Server, Project Server, and Microsoft System Center Operations Manager.

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    Progent can show you how to prepare and implement a smooth migration to Microsoft Dynamics GP so that you preserve your information, strengthen your security, modernize your management reporting, take full advantage of Microsoft Office integration, and reduce productivity disruption by creating and executing a smart migration strategy. Progent can also help educate new Microsoft Dynamics GP/Great Plains users so you don't lose productivity. Progent can improve your financial reports and business analytics by providing Crystal Reports consulting, FRx programming, and Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to produce specialized business applications and eCommerce solutions that work seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.

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    Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to provide web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter.

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  • Largest ISA Server Network Engineer
    Remote Support Services Microsoft Proxy Server

    Progent's certified ISA Server 2004 consultants have extensive backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security solutions for information systems with multiple sites, remote workers, and line-of-business eCommerce applications. Progent's Microsoft Firewall experts are available to assist your small business in designing and deploying a configuration of ISA 2000 Server or ISA Server 2004 that meets your information security requirements without adversely restricting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date editions of ISA Server.

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    Progent can provide one-on-one education customized for individuals who want to broaden their understanding of the macOS and OS X operating system, Apple Mac computers, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one webinar classes for macOS and Mac OS X applications.

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    Progent's Microsoft-certified consultants offer remote or in-person support to assist organizations of all sizes to plan, implement, manage, and troubleshoot a backup/recovery solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to upgrade from older releases of SCDPM or from another backup platform, and Progent can optimize your SCDPM 2012 implementation for onsite, cloud, or hybrid datacenters. Progent can provide occasional support for fixing especially stubborn issues, or full project management services. Progent's consultants can also assist you to design SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    Progent can assist small and medium-size businesses to set up endpoint security protection solutions and provide response expertise for telecommuters.

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    Progent's Mac consultants can support the creative facets of Macintosh computing by providing help services and training in graphics, audio, and video. Progent's support professionals can provide help in a variety of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or setting up an audio/video production facility.

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  • 24-7 Virus Rollback Consultant Services
    ProSight Next Generation Endpoint Protection Integration

    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats.

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    Progent provides clients the services of consultants who have earned some of the IT industry's most prized certifications. Progent thinks that customers deserve to know that their computer support consultants have accredited training as well as broad real-world experience so that Progent's clients can use Progent's support with confidence. In many cases, vendor certifications such as the CCIE confers privileges for significantly superior vendor assistance than is available to non-certified consultants, enabling Progent to offer customers a better level of computer support. In addition, recognized credentials such as CISA or ISSAP for IT security can help corporate clients to show compliance with regulatory demands by using the assistance of accredited industry experts.

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    Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.

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    Progent's Cisco-Premier network management engineers can show you how to use Cisco's network management tools along with a variety of powerful third-party products to build a complete network management strategy in order to keep your network operating reliably, conserve expensive resources, protect your data, revive quickly from device breakdown or malicious attacks, and allow you to add or repurpose network resources intelligently and economically as your company evolves.

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    Small to middle size businesses can now get all the advantages of Microsoft System Center Operations Manager 2007 and also have quick access to Progentís Microsoft certified network support professionals. With Progent's economically priced network support programs, mid-size businesses can choose a simple co-sourcing package built around System Center Operations Manager with network monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager to offer small and midsize business networks enterprise-class reliability, security and productivity.

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    Microsoft Forefront Threat Management Gateway is based on the proven security technologies of ISA Server 2006 and offers a centrally managed Internet gateway that acts as a one-server platform for an array of security functions such as an application layer and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, Virtual Private Network control, and HTTP/HTTPS inspection. Forefront Threat Management Gateway includes advanced web security logging and reporting features, permits customized reporting powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be installed as a virtual machine to cut expenses and enhance availability. Progent's Microsoft-certified consultants can help your company to design and carry out pilot and production implementations; integrate Forefront Threat Management Gateway 2010 with Windows Server 2008 R2, AD, SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; install Microsoft Forefront TMG 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and deliver continuing consulting and troubleshooting. Progent can also assist you to migrate economically to Microsoft Forefront Threat Management Gateway from ISA Server.

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    Progent can help small and medium-size businesses to implement centralized remote endpoint management and monitoring tools for maintaining endpoint devices operated by teleworkers.

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    Progent's ProSight Email Guard uses the technology of leading information security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall.

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    Progent can assist companies of all sizes to move any part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT administration and lower equipment investments. Microsoft Azure includes a comprehensive library of public cloud services and Progent can assist you to evaluate the benefits and restrictions of various cloud networking models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and ensure that you sidestep the common mistakes small companies make when migrating to the cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also assist you to configure perimeter firewalls and IPsec VPN tunnels and also to manage Apple iOS devices and Android handhelds.

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    Progentís Technical Response Center (TRC) offers nationwide extended hours remote troubleshooting for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Certified support experts offer after-hours telephone help and online direct network access to isolate and resolve network problems rapidly and affordably. The scope of IT experience represented by Progent's staff of nationwide service engineers allows Progent to escalate even the toughest problems to appropriate specialists as needed. For critical issues, the Technical Response Center endeavors to respond to your call for support in less than one hour.

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  • SUS Consultant
    SUS Engineer

    Microsoft Windows Server Update Services enables information technology administrators to deploy and monitor the most recent Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the installation of patches that are released through Microsoft Update to servers and desktops in a company. Progent can help you with complex details of the initial configuration of Microsoft SUS such as designing the Microsoft WSUS deployment, setting up user's workstations, establishing the Group Policy parameters, and making sure your Microsoft WSUS Group Policy Object is associated with an Active Directory container appropriate for your system environment.

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    Microsoft Small Business Server is a low-cost suite of essential servers that provides the basis for a feature-rich but easy-to-manage IT network. The IT sophistication of the Microsoft .NET components included with Small Business Server requires a computer consultant with real-world background planning and integrating seamless, end-to-end business network solutions. Progent's Small Business Server consultants have an average of over 10 years of background supporting business networks built on Microsoft platforms. This expertise assures you results in deploying, administering, and maintaining IT solutions that incorporate the Small Business Server suite of servers and applications.

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    Progent's disaster recovery support and business continuity consultants can help you create a disaster recovery strategy in case of an IT network disaster. Progent can help you define a complete disaster recovery strategy that incorporates scheduled disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized consultants can also help you build an affordable, high-availability system solution that takes into account reliability issues covering a broad array of network technologies and processes.


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