Immediate Remote Troubleshooting for Akron Ohio Computer Systems
For businesses in Akron Ohio, Progent provides online support for computer systems based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have delivered remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and troubleshooting jobs.
Progent's online support experts provide excellent value due to the fact that they possess the real-world background and are equipped with the sophisticated technology needed to resolve the majority of information system problems quickly. This reduces immediate expenses because solutions accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your location. Your company benefits even more in incidental costs by reducing or avoiding system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is especially helpful in environments that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe only for the support that you actually get. Unlike typical remote service firms, Progent asks for no initialization charge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate situations where speedy. minor solutions somehow end up as major bills. Progent's skill at solving problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven processes that promote the maximum degree of effectiveness for remote help and troubleshooting for IT systems of any size. Progent provides safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to interface to your company's environment remotely without violating network security.
Progent's advanced customer support database system includes thorough records for the service that Progent's clients have received. Progent's staff engineers have access to the specifics of all help provided to every customer by any Progent engineer. This database of issues and responses is organized as a readily accessible support database that allows Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow quick access to vendors' in-house product engineers so Progent's remote service experts are able to come up with the best solutions quickly.
Remote services provided by Progent to clients in Akron Ohio include:
Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service professionals offer computer system troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist you with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration support, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development,
SBS Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective PC desktop consulting and support services to assist you business to deploy, integrate, repair, and manage workstations and notebooks based on Microsoft Windows. Progent's desktop support services include offering Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the administration of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure engineers, and indicates a consultant's technical knowledge at the master level. CCIEs know how to resolve even the most stubborn issues encountered in network design, integration, administration, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with alternate approaches or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness since their broad expertise permits them to solve problems rapidly. In typical cases, less qualified consultants can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can connect to your environment using state-of-the-art on-line troubleshooting technology to perform quick, secure, and affordable analysis and repair.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading family of infrastructure appliances by offering services such as:
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISM and CISSP cybersecurity consultants offer a variety of system protection solutions that can improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or assist your company to recuperate rapidly after a damaging penetration. Security solutions available from Progent cover in depth information security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; fast cleanup after malicious assaults; integrating firewalls; designing safe techniques for remote and mobile access; defending your email infrastructure against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced online consulting services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize local IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable workflow for recovering applications and services quickly following a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud solutions that deliver high uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a fully virtualized Software Defined Data Center that can be set up or migrated in minutes and managed with a high level of automation regardless of the physical components used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer remote support services to address a wide range of computer technologies such as network architecture, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified administration in networks that include Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with migration from legacy applications to MS Windows or Linux environments. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, minimizes lost productivity, and lowers support costs.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's leading corporations. Progent's ProSight suite of outsourced network management services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so all looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup environment that aligns with your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to execute critical projects within budget and on time. Progent's project-based remote consulting solutions include:
How Your Akron Company Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.
Progent's Help Desk Call Center consulting services can support you in establishing an effective new Call Center or revamping your existing one, selecting or enhancing Help Desk software to handle the particular requirements of your business, or adding temporary online staff to reinforce your existing Call Center team to deal with high-demand situations such as software transitions, major upgrades, or rolling out brand new applications.
Progent's Call Center staff of seasoned network consultants offers your workers in Akron Ohio instant contact with a reliable support resource with years of experience delivering telephone-based consulting and online diagnostics for IT systems powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a crucial contributor to company performance, and Progent's target is to solve and not just document technical problems.
- Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts staff can supply online and in-depth consulting expertise and education in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft business applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, customization, and education services, see Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Akron Ohio remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By anticipating emerging problems before they expand into downtime, proactive monitoring can ward off inconvenient and costly network crises. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems powered by a mix of OS platforms.
To get in touch with Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Akron Ohio, Progent's phone-based network support engineers can deliver effective and economical system support whenever your company needs it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online access tools to solve computer problems rapidly while eliminating the expense and lost productivity that comes with in-person service visits.
Even if your Akron company deals with a local freelance support technician or maintains an in-house IT staff that know how to handle the majority of network problems, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the availability or the expertise to solve unexpected network emergencies or especially tough integration problems.
Details of Progent's Remote Network Services for Akron Ohio
Progent's phone support, remote troubleshooting, system security consulting, and network administration services offer businesses in Akron Ohio the greatest leverage for your support investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk call center services and network administration, Progent's experts can provide your company world class IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's online help program include:
- Immediate Phone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to companies in Akron Ohio and is also ideal for networks in more remote regions that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support company, Progent has the advantage of a broad range of Microsoft support tools, service databases, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides online help on a per-minute basis, so you pay only for the support you receive. Progent requires no minimum fee for phone service and asks for no periodic retainer for services delivered during normal working hours. This saves you from paying big invoices for quick fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's certified experts for Cisco offers the services of on-staff professionals with experience in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to help you build high-speed, reliable, and secure infrastructure for wireline and wireless networking.
- Application Experts Group
Progent's basic support services consist of technology integration, Microsoft Exchange Server expertise, network security planning, and shared Help Desk services. Progent's Experts group offers world-class consulting support for specific application areas. Help available from the Application Experts Group covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
MS Project Support
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Consulting and Training
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management and Application Development
MySQL Database Administration and Application Development
Amazon Marketplace Web Service Application Development
By providing a full service centralized source for IT generalists and application experts, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that meet the unique requirements of your company.
- Advanced Online Connectivity Tools
Protected remote connectivity permits Progent's service professionals to see precisely what your customers see. This makes it possible to produce fast solutions to issues that could otherwise demand a costly personal visit. Sophisticated remote connectivity software and experienced engineers together enable Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in online support and remote system monitoring.
- Compatibility with Mainstream VPN Products
Progent supports safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum Network Availability
For offices with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce high network uptime.
- Help Desk Services
Progent's Help Desk support services are designed specifically for budget-constrained businesses whose clients require immediate recourse to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical background, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Full Family of Servers
Progent can provide world-class expertise for Microsoftís leading server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2019 deployment, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for phone service and in-person help by the minute. Consequently, you are invoiced exclusively for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization fee and asks no monthly commitment for support services provided during regular business hours. Many service organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be forced to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Companies who utilize familiar freelance service providers or who maintain internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, protected, and efficient.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer 24x7 remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer support to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.