Expanding your at-home workforce may have a major effect on network infrastructure, security/compliance, and company workflows. Progent has two decades of experience assisting businesses of all sizes to plan, deploy, manage, tune, and debug IT environments that support work-from-home employees. Progent can assist your Akron company to pick the appropriate tools and adhere to best practices in building and operating a secure virtual office ecosystem for telecommuters that promotes collaboration and returns maximum business value. Progent offers services that go from on demand expertise for getting you over challenging technical roadblocks to full project management or co-management to help you carry out mission-critical tasks.
Progent can assist Akron, Ohio businesses to with any facet of creating a high-functioning work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk augmentation, data security, backup/restore solutions, and unified management.
Network Infrastructure for an At-Home Workforce
Integrating the network infrastructure required for an at-home workforce can be especially complex if you must accommodate a mix of worker-owned equipment like PCs and notebooks, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a mix of OS software and firmware levels. Progent's background providing online help for both legacy and current technologies in virtual office venues allows you to make cost-effective use of your available network infrastructure and offers ready access to top-tire consultants for implement necessary updates. Support services offered by Progent to assist your company to implement a high-functioning telecommuting infrastructure include:
IP Voice Integration for At-Home Workers
Expanding the corporate PBX system to include teleworkers is vital to maintaining an effective work-at-home solution. A broad range of cloud-centric digital PBX products are popular with small and mid-size businesses to support telecommuters. Many enterprises rely on Cisco's current or legacy platforms for VoIP solutions. Progent can assist organizations of all sizes to design or tune a remote IP voice environment that provides the flexibility, convenience and security needed for remote users. Progent's Cisco-certified CCIE Voice consultants can provide high-level support to help organizations tune their existing Cisco IP voice systems to support an expanding at-home workforce.
Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing products from leading vendors support virtual meetings, video conferencing, chat, and content sharing for both local users and teleworkers. Many organizations utilize a mix of products to accommodate their various partners and customers. Progent can assist you to manage your current voice/video conferencing ecosystem and optimize the engagement of your remote employees.
Microsoft Integrated Collaboration Software for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office families, providing a powerful ecosystem of productivity apps that deliver a consistent user experience for sharing information across multiple sites and on a wide selection of endpoints. Progent has delivered remote consulting support for SharePoint and Exchange since their initial releases and can help your company to deploy these flagship collaboration platforms to optimize the productivity of your remote workers.
SharePoint uses web entities to promote collaboration and information sharing by offering policy-driven delivery of content, workflow, and tools for searching through enterprise-wide business data. SharePoint enables you to build protected web portals that allows remote workers to see and update consolidated corporate intelligence via Wikis, Blogs, social web sites, and Web Parts. For information about Progent's SharePoint consulting services, go to SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, visit planning and configuration consulting services for Exchange.
OneDrive is Microsoft’s collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to the OneDrive service, and colleagues can retrieve them securely via a browser. Provided with Office 365, OneDrive enables home workers to co-edit files. Edits created offline are uploaded when you reconnect to the Internet. For details about Progent's support services for Microsoft OneDrive, see Microsoft Onedrive configuration consulting.
Public Cloud Integration for Telecommuters
Progent offers fast and affordable online support for helping businesses to create, maintain and optimize cohesive network models that combine physical data centers, teleworkers, branch offices, plus cloud resources. Progent can provide expertise for all modes of cloud service such as Infrastructure as a Service, Platform as a Service, and Software as a Service. Progent can help remote workers resolve issues with public cloud connectivity, authentication, and cybersecurity.
Microsoft Azure is a leading family of public cloud software and services that enables you to use infrastructure, servers, and key apps hosted on Microsoft's massive cloud. Microsoft Azure offers over one hundred cloud-based services including hosting for Windows and Linux-based virtual machines, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can assist your organization to set up VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, streamline identity management with Azure AD, and design backup and recovery systems with Azure Backup. Progent can also show you how to create secure access to Azure services for remote workers by configuring and debugging firewalls and VPN tunnels. To find out about Progent's consulting expertise for Microsoft Azure, refer to Microsoft Azure consulting services.
Office 365, rebranded Microsoft 365, is Microsoft's popular suite of business productivity software and cloud services offered on a subscription basis. Microsoft apps and services are provided in a selection of plans intended for users ranging from individuals and small offices to large enterprises. Progent can provide fast and easy online access to experts knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to evaluate the numerous subscription bundles available for Microsoft 365 and configure 365 apps for your at-home workers in a way that delivers maximum business value. To find out about Progent's support services for Microsoft Office 365, visit Office 365 consulting services.
Office 365 Exchange Online is among the most popular applications in the Microsoft 365 product line. Exchange Online provides the benefits of reduced spending for data center infrastructure, easier management, dynamic scaling, high availability, and additional advantages inherent with cloud computing. Microsoft has engineered Office 365 Exchange Online to operate transparently with local deployments of Exchange, allowing customers to build hybrid networks. Progent's certified Exchange experts are available for occasional help to guide you past challenging technical roadblocks and can also provide comprehensive project management outsourcing to ensure your at-home workers have convenient and secure access to your Exchange Online deployment. For details Progent's expertise for Microsoft 365 Exchange Online, visit Exchange Online configuration and troubleshooting expertise.
Amazon Web Services (AWS) is a pioneer in the public cloud computing market and is the world's biggest source of cloud-based services. Progent offers fast and affordable online contact with cloud connectivity consultants who can assist your organization to plan, implement, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help you to build a high-uptime network architecture so your employees have a productive computing environment whether they are working from your headquarters, a branch office, at home, or on the move. For information about Progent's consulting expertise for Amazon AWS, go to Amazon AWS integration services.
Google Cloud Platform is a leading collection of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can help your business to expand your current IT assets with the Google Cloud, and Progent's DBA consultants can help you make your critical applications cloud friendly so your teleworkers can benefit fully from Google Cloud services. Progent can assist your organization to set up virtual machines on Google Cloud Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and streamline access control for telecommuters with GCP Cloud Identity. Progent's consultants can also help you to utilize GCP's management technology to administer and track your Google Cloud environment. To find out, see Google Cloud Platform (GCP) integration services.
Help Desk Call Center Services for Telecommuters
A rapid, organization-wide changeover to a telecommuter workforce, which might be activated by an epidemic or as a component of a business continuity process, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk services make it possible for organizations to outsource or supplement their Call Center with Progent's online Technical Response Center team.
Security for At-Home Workers
Telecommuters often use their personal computers and work in an unsecured environment. This worsens their vulnerability to cyber attacks and calls for judicious use of security appliances, remote security monitoring, and the creation of security policies that adhere to leading practices. Progent's veteran roster of certified cybersecurity experts can assist your business to plan, deploy and administer a compliant security solution that guards critical data in IT networks that include at-home workers.
Data Protection for Teleworkers
The field of Data Protection involves saving and restoring vital information so as to avoid data loss and minimize restoration time and effort in the event of storage system failures resulting from equipment breakdowns, programming glitches, operator mistakes, cyber attack, or any other reason. Dependable data protection strategies can be especially difficult to architect and manage in hybrid networks that combine local data centers, public clouds, and an at-home workforce.
Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management products under the name Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing local computers. Endpoint Manager offers a centralized solution for protecting corporate information by managing local, mobile, and at-home endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises devices and applications. Remote endpoint computers can be personally owned or company owned. IT admins managing the enrolled endpoint devices of at-home workers can use Intune to provision and authenticate applications on managed devices, push updates and certificates, set up policies for permission to access data and networks, manage passwords, establish VPN tunnels, control how telecommuters share information, establish threat defense, verify security compliance, and wipe sensitive data from missing, stolen or decommissioned endpoint devices. Intune runs with iOS, Android, Windows, and macOS computers. For information about Microsoft Intune and how Progent can assist your company to use this platform to manage the endpoint devices of your at-home workers, refer to Intune remote device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management (MDM) product that helps network administrators to keep off-premises endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual software delivery technology for identity control, app management, and setup management of endpoints. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-premises deployment through a one-time purchase. Top capabilities of VMware Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, quick onboarding of new users, policy set up and enforcement for all classes of endpoints, aggregated reporting and analytics, email encryption, and integration with Microsoft apps and cloud-based services. To learn about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management expertise.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient work-from-home environment for your Akron, Ohio company, phone