Enlarging your at-home workforce may have a major impact on network architecture, security, and company workflows. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Akron company to select the right technologies and follow best practices in building and operating a secure virtual office ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent offers support services that go from on demand guidance for helping you over challenging technical roadblocks to full project management to help you carry out business-critical initiatives.

Progent can assist Akron, Ohio companies to with any facet of creating a high-functioning work-from-home ecosystem by providing network infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, cybersecurity, backup/restore solutions, and unified management.

Network Infrastructure for a Remote Workforce
Configuring the network infrastructure required for a remote work environment can be especially challenging if you have to manage a mix of personal hardware like PCs and notebooks, routers, and wireless appliances from various manufacturers and with a variety of OS software and firmware levels. Progent's background delivering remote support for both legacy as well as modern IT products in remote office solutions enables you to make cost-effective use of your available infrastructure and provides you with fast access to expertise for implement essential upgrades. Support services offered by Progent to assist you to create a high-functioning telecommuting ecosystem include:

  • Virtual Private Network connectivity makes it possible to establish a safe connection for authorized at-home workers to access IT resources situated at your company data center or in the cloud. Progent's consultants can assist your company to deploy and manage VPN connections between your teleworkers and your key network resources by providing online VPN integration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can assist your telecommuters to set up Cisco's AnyConnect client software for secure VPN tunneling for a broad range of endpoint devices including Windows, macOS, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) products enable a telecommuter to view and use a data center PC's desktop. This technology provides network managers more control over the digital ecosystem of at-home employees and ensures them a familiar work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers connect at-home computer networks to the Internet and typically support VPN connections, home Wi-Fi connectivity, and firewall services. Progent offers top-tier remote consulting for configuring home routers from a variety of manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wi-Fi networks, often shared by the whole family and visitors, are commonly utilized by at-home employees to connect to their Internet router for work. This can cause throughput and cybersecurity issues. Progent can help businesses to resolve these issues by delivering services that include Cisco Aironet configuration consulting, Cisco Meraki WiFi installation consulting, and Ubiquiti Unifi wireless AP integration help.
  • Internet connectivity methods affect the speed and reliability of connections between telecommuters and the company network. Line-of-business applications may require redundant Internet connections in the event the normal connection breaks. Progent can provide expertise for picking service providers, choosing appropriate service packages, and integrating fault-tolerant Internet connections. Refer to Internet connectivity integration services.

IP Voice Integration for At-Home Workers
Extending the business PBX system to accommodate remote users is vital to supporting a productive at-home workforce. A variety of cloud-centric VoIP products are used by SMBs to support teleworkers. Many enterprises rely on Cisco's current or older products for VoIP solutions. Progent can help organizations of all sizes to plan or tune a remote IP voice service that provides the versatility, convenience and protection needed for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to help organizations tune their existing Cisco IP voice systems to support an expanding at-home workforce.

  • Cisco Unified Communications Manager (CUCM) delivers high-end IP telephony features to devices such as VoIP phones, media processing products, VoIP gateways, and multimedia applications deployed throughout the network. Unified Communications Manager manages additional combined media services such as messaging, video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, visit Cisco Unified CM consulting services.
  • CallManager is Cisco's legacy call-processing agent and has been replaced by Cisco Unified CM. Progent's consultants can help you to support your existing CallManager deployment or migrate smoothly to Cisco's modern IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other early IP voice products, refer to CallManager consulting services.
  • Cisco IP Gateways enable connectivity with public telephony networks and with clients working beyond the corporate perimeter such as telecommuters. Progent offers expert support for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to enhance your wide area network architecture to work with these VoIP solutions and deliver on-demand integration and troubleshooting services.

Voice/Video Conferencing for At-Home Workers
A wide selection of voice/video conferencing platforms from leading technology companies support virtual discussions, video and voice conferencing, chat sessions, and content sharing for both onsite users and teleworkers. Many companies use multiple products to meet the needs of their different partners and clients. Progent can assist you to manage your existing voice/video conferencing ecosystem and optimize the experience of your remote employees.

  • Skype for Business is Microsoft's popular unified communications platform that enables presence, IM, voice and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can assist you to set up and maintain Skype for Business clients to support your remote workforce. For details about Progent's support services for Skype for Business, refer to Skype for Business integration services.
  • FaceTime is Apple's group video calling platform for iOS, iPadOS, iPod and Mac devices. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support up to 32 concurrent users for voice/video sessions. To learn more about Progent's consulting services for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for virtually all computing devices. Offered via Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for training. To learn more about Progent's support expertise for Webex and for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with features that include voice/video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's consulting expertise for Teams and for other Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these products and help your business to optimize your WAN infrastructure to host them.

Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 families, providing a rich environment of applications that create a consistent user interface for exchanging information throughout multiple sites and on a broad selection of endpoints. Progent has provided online consulting services for SharePoint and Exchange since their original publication and can help businesses to tune these critical collaboration platforms to maximize the productivity of your remote workforce.

SharePoint Server Integration Consultants for Remote WorkersSharePoint uses web sites to promote collaboration and knowledge delivery by providing policy-based access to data, business processes, and utilities for searching through enterprise-wide information silos. SharePoint enables you to create secure portals that permits at-home workers to see and edit consolidated corporate intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, go to SharePoint configuration and application development consulting.

Exchange Deployment Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, visit planning and configuration expertise for Exchange Server.

Onedrive Configuration Consultants for Remote WorkersOneDrive is Microsoft's shared cloud file hosting and synchronization service, comparable to GoogleDrive. Remote users can save files to the OneDrive service, and co-workers can share them safely via a browser. Provided with Office and Microsoft 365, OneDrive allows remote employees to jointly author documents. Revisions created offline are automatically synced when you reconnect to the Internet. To learn about Progent's expertise for OneDrive, go to Onedrive configuration experts.

Cloud Integration Services for Teleworkers
Progent can provide advanced online assistance for helping businesses to create, maintain and troubleshoot integrated network models that include internal data centers, at-home workers, branch offices, plus cloud resources. Progent offers expertise for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers resolve issues with cloud connectivity, identity, and security.

Azure Integration Services for At-Home WorkersAzure is a popular family of public cloud software and services that allows you to utilize infrastructure, virtual servers, and key applications hosted on Microsoft's massive cloud. Azure includes over one hundred cloud-based services such as the ability to host Windows and Linux-based VMs, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help you to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure Active Directory, and design backup and restore systems with Azure Backup. Progent can also show you how to establish secure connections to Azure for teleworkers by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's expertise for Azure, visit Microsoft Azure expertise.

Microsoft 365 Integration for Remote WorkersMicrosoft 365, formerly branded Office 365, is Microsoft's popular suite of business productivity applications and cloud-based services offered by subscription. Microsoft apps and services are provided in a selection of plans intended for users ranging from individuals and households to large corporations. Progent can provide quick and easy remote contact with consultants knowledgeable about Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent can help you to evaluate the various subscription plans offered with Microsoft 365 and configure 365 applications for your telecommuters to achieve top business value. To find out about Progent's expertise for Microsoft 365, see Microsoft 365 consulting services.

Microsoft 365 Exchange Online Integration for At-Home WorkersExchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product line. Microsoft 365 Exchange Online provides the advantages of lower spending for physical infrastructure, easier management, dynamic scaling, high reliability, and other benefits associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to run transparently with on-premises deployments of Exchange, enabling you to create hybrid networks. Progent's Exchange consultants are available for occasional assistance to guide you past tough technical roadblocks and can also provide end-to-end project management services to make sure your teleworkers have easy and safe access to your Microsoft 365 Exchange Online deployment. To find out Progent's expertise for Microsoft 365 Exchange Online, visit Microsoft 365 Exchange Online configuration and troubleshooting expertise.

Amazon AWS Integration for Remote WorkersAmazon AWS is a pioneer in the public cloud arena and is the world's biggest provider of cloud services. Progent can provide rapid and economical online access to cloud integration experts who can assist your business to plan, deploy, manage, and troubleshoot hybrid IT networks that integrate Amazon AWS cloud services with local resources and with other public clouds such as Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to assist you to build a high-availability network model so your users have a consistent computing environment whether they are working from your main office, a branch office, at home, or on the move. To find out about Progent's consulting expertise for Amazon AWS, see Amazon AWS consulting expertise.

Google Cloud Platform Integration for At-Home WorkersGoogle Cloud Platform is a leading suite of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to expand your current IT assets with the Google Cloud Platform, and Progent's DBA experts can help you make your critical applications cloud ready so your teleworkers can take full advantage of Google Cloud services. Progent's consultants can help your business to deploy VMs on GCP Compute Engine, plan an efficient storage solution with GCP Storage, and streamline identity management for teleworkers with GCP Cloud Identity. Progent's consultants can also assist your organization to utilize GCP's unified management tools to administer and track your Google Cloud ecosystem. To learn, refer to Google Cloud Platform consulting expertise.

Help Desk Call Center Services for At-Home Workers
A rapid, company-wide changeover to a from-home business model, which might be driven by a pandemic or as an element of a disaster recovery plan, can overstretch even a well-staffed in-house Support Desk. Progent's Help Desk Call Center services allow organizations to outsource or expand their Support Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Call Desk support services utilize Progent's nationwide network of online technical support specialists combined with enterprise-class trouble ticketing and tracking technology to provide an economical, modern Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of online Level 1 desktop technical support from service requests to ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or update the status of their current trouble tickets, add details, and upload screen captures or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 technical support charges, and Progent makes available optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service allows your business to expand your current Call Desk organization by sharing delivery of Call Desk support services seamlessly between your in-house support personnel and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service is based on a collaborative support solution based on the number one professional services automation (PSA) tool for handling service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. To find out how Progent's Call Center Augmentation Services can enable your business to provide world-class technical support to your from-home workers, go to Progent's Support Desk augmentation Services.

Security and Compliance for At-Home Workers
Work-from-Home staff members typically use their own computing devices and usually work in an unsecured physical environment. This multiplies their susceptibility to malware attacks and calls for judicious configuration of corporate firewalls, AV tools, multi-factor authentication, remote monitoring, intensive end-user education, and the development of security policies built on best practices. Progent's veteran group of data security support consultants can help your business to design, configure and maintain a compliant security solution that protects vital information assets in environments that include at-home workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to create a network environment that can be securely accessed by local users and by an at-home workforce, mobile users, suppliers, clients, and other stakeholders. Next-generation firewall appliances allow you to assign and manage appropriate access rights to various groups of users and to scale your IT network and adjust your cybersecurity posture as your company evolves and as cyber threats become increasingly complex. Progent works with both current and legacy firewall devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall integration services, visit firewall support services.

Remote Endpoint Monitoring and Management for At-Home WorkersRemote Endpoint Monitoring makes it easy to track the disparate computers utilized by at-home workers and either block or spot and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight software agent is installed on every secured endpoint device, watching all activity and utilizing state-of-the-art machine learning from SentinelOne to identify new attacks on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring immediately disconnects the impacted device from the corporate network to contain the malware. Since the ProSight Active Security Monitoring agent is autonomous, endpoints remain protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight ASM, see remote endpoint monitoring for remote workers.

Two-factor Authentication (2FA) Services for TelecommutersProgent's Duo authentication Services incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and give your password you are requested to verify your identity on a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A wide selection of out-of-band devices can be used for this added means of authentication including a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. To learn more about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your information system to all classes of external and internal security attacks for an environment that includes telecommuters. Progent can deploy remote, automated security inventory scanning for quickly and economically detecting a wide variety of security gaps that can be surfaced via the Internet. Progent's endpoint security assessment experts, which can be managed by network security professionals with advanced certifications such as CISA, ISSAP, and GIAC, can help you to audit your workflows and policies and assess your network architecture to enable you to design top-level protection for your teleworkers.

NodeZero Pentetration Testing for At-Home WorkersHorizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that can deliver automated threat assessment of your at-home connectivity solution and your internal and perimeter networks to help you identify, prioritize, fix, and confirm cybersecurity weaknesses before malicious hackers can exploit them. Progent can assist you to deploy NodeZero to carry out comprehensive pentests of your perimeter and your internal network so you can determine your current security profile. Progent's NodeZero experts can also help you to strengthen your existing network security and can assist you to design and deploy a unified cybersecurity ecosystem that simplifies management and delivers maximum protection for on-premises, multi-cloud, at-home, and perimeter IT resources. To learn additional information about Progent's threat analysis solutions powered by on NodeZero's PEN test products, visit Consulting Services for NodeZero's Pentest Products.

Download White Paper: Securing a Work-From-Home (WFH) Environment
To view or download a white paper about critical areas to concentrate on for securing an IT environment that includes telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Telecommuters
Data Protection covers saving and restoring critical information so as to avoid data loss and reduce recovery time and effort in case of storage system failures resulting from hardware issues, software hiccups, user mistakes, malware, or any other reason. Reliable data protection strategies can be particularly difficult to design and maintain in hybrid networks that incorporate local data centers, cloud resources, and at-home workers.

  • Backup/Recovery strategies for an at-home workforce must cover diverse kinds of user-owned endpoint devices. Progent can provide quick remote help from experts knowledgeable about a wide array of products for protection Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, iOS and Android tablets and smartphones. Popular backup/recovery solutions supported by Progent's backup/recovery experts include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Mozy, and Time Machine. To back up data spread throughout a hybrid network, Progent offers ProSight Data Protection Services, a backup/recovery subscription service that uses cloud storage and includes fine-grained restore and centralized management capabilities.
  • Disaster Recovery/Business Continuity strategies often anticipate scenarios that call for a rapid switch to an at-home workforce. Progent's expert disaster recovery planning experts and business continuity planning specialists can assist you to create, document and validate a DR/BC strategy that addresses the process of switching to an at-home workforce.

Unified Management for Teleworkers
Microsoft has renamed and rebundled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local computers. Microsoft Endpoint Manager provides a unified environment for safeguarding critical information by controlling onsite, mobile, and at-home endpoint devices.

Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing mobile computers and software. Managed endpoint devices can be user owned or business owned. IT administrators managing the endpoint computers of at-home workers can utilize Intune to provision and validate apps on devices, push patches and certificates, configure rules for permission to access data and resources, set passwords, establish VPN tunnels, control how teleworkers share information, establish threat defense, ensure security compliance, and delete sensitive data from lost, stolen or deactivated devices. Intune works with iOS/iPadOS, Google Android, Windows, and macOS/OS X devices. To find out about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint devices of your teleworkers, refer to Intune teleworker device management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced unified Mobile Device Management product that helps network administrators to keep off-premises endpoints up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint management along with VMware's Horizon virtual application delivery technology for access control, application management, and setup management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product via a perpetual license. Key features of VMware Workspace ONE include fast remote deployment of new notebooks, quick onboarding of new users, policy setting and enforcement for all categories of endpoints, aggregated reporting and performance analytics, email encryption, and seamless integration with Microsoft apps and cloud-based services. To learn about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE mobile device management expertise.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and managing a productive work-from-home environment for your Akron, Ohio business, call 1-800-993-9400 or visit Contact Progent.