Akron Offsite Workforce Connectivity Consulting Company
Solution Planning, Implementation, Management and Help Desk Consultants
Expanding your remote workforce may have a major impact on IT architecture, security, and corporate culture. Progent has 20 years of background helping businesses of all sizes to plan, configure, administer, optimize, and debug IT networks that incorporate a remote workforce. Progent can help your Akron organization to select the appropriate technologies and adhere to leading practices in creating and maintaining a secure virtual solution for telecommuters that promotes teamwork and delivers top value. Progent can provide support services that go from on demand expertise for helping you over occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Akron, Ohio companies to succeed with any facet of creating a high-performing telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, security and compliance, backup/restore solutions, and streamlined management.
Network Infrastructure for an At-Home Workforce
Integrating the network infrastructure needed for a remote work environment can be especially challenging if you have to manage a mix of worker-owned hardware like PCs and laptops, routers, and Wi-Fi APs from an assortment of vendors and with a mix of operating systems and firmware levels. Progent's experience delivering remote help for both legacy and current IT products in virtual office solutions enables you to make cost-effective use of your existing infrastructure and offers fast access to top-tire consultants for implement necessary upgrades. Support services available from Progent to help you to implement a productive telecommuting infrastructure include:
- VPN connectivity allows you to establish a secure connection for authenticated at-home workers to use IT assets situated at your corporate datacenter or in a public cloud. Progent's consultants can help your company to configure and manage VPN access between your at-home workforce and your various network resources by providing remote VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA Firewall experts can help your telecommuters to set up Cisco's AnyConnect software to provide secure VPN tunneling for a broad range of endpoint devices including Windows, macOS, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure products enable a telecommuter to view and use a remote computer's desktop. This gives IT managers significant control over the digital ecosystem of telecommuters and offers remote users a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops expertise.
- Routers connect home computer networks to the Internet and support VPN tunnels, local wireless connectivity, and firewall services. Progent can provide expert online support for deploying routers from a range of vendors. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by an entire household and guests, are frequently utilized by at-home employees to access their router for work. This can create performance as well as cybersecurity problems. Progent can assist you to resolve these issues by delivering expertise like Aironet integration expertise, Cisco Meraki wireless deployment consulting, and Ubiquiti WiFi AP integration help.
- Internet connectivity solutions affect the performance and availability of connections between telecommuters and the company data center. Mission-critical applications might demand backup Internet access in the event the normal connection fails. Progent offers guidance for picking service providers, picking appropriate service bundles, and setting up redundant Internet connections. See Internet connectivity integration services.
VoIP Solutions for an At-Home Workforce
Expanding the business phone system to accommodate teleworkers is critical to supporting an effective at-home workforce. A broad range of cloud-centric digital PBX products are popular with SMBs to support teleworkers. Many enterprises depend on Cisco's modern or legacy products for IP voice management. Progent can assist businesses of any size to design or tune a remote VoIP environment that delivers the versatility, transparency and protection required for teleworkers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to help businesses tune their current Cisco VoIP environments to handle an expanding remote workforce.
- Cisco Unified Communications Manager (CUCM) delivers enterprise IP telephony capabilities to devices such as VoIP phones, media processing products, Voice over IP gateways, and mixed media applications used throughout the network. Unified Communications Manager manages other mixed media services like messaging, video conferencing, and customer collaboration networks. For details about Progent's CUCM support, refer to Cisco Unified CM consultants.
- Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by CUCM. Progent's consultants can help your company to support your current CallManager environment or upgrade efficiently to Cisco's current IP telephony solutions. To find out about Progent's expertise for CallManager and Cisco's other early VoIP platforms, visit Cisco CallManager consulting services.
- Cisco IP Gateways enable connectivity with public telephony networks and with users operating outside the corporate firewall like at-home workers. Progent offers expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 product lines and for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration expertise.
- Other VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network architecture to support these solutions and provide online deployment and troubleshooting services.
Video Conferencing for an At-Home Workforce
A wide selection of voice/video conferencing products from major technology companies support online meetings, video and voice conferencing, chat, and screen/content sharing for both local users and at-home workers. Many companies use a mix of conferencing products to meet the needs of their various partners and customers. Progent can assist your organization to manage your current voice/video conferencing environment and optimize the engagement of your at-home workforce.
- Skype for Business is Microsoft's popular communications platform that supports presence, instant messaging, voice and video conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can assist you to configure and manage Skype for Business clients to accommodate your remote employees. For details about Progent's support expertise for Skype for Business, refer to Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone app for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime allow as many as 32 concurrent users for video sessions. For details about Progent's support services for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center provides remote conferencing for virtually all desktop or mobile devices. Delivered through Cisco's Webex Cloud, Webex services include sharing discrete content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for future reference and training. For details about Progent's support expertise for Webex as well as for additional IP video products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conferencing, contacts, and information with capabilities that include voice/video calling, threaded chat, plus data sharing. To learn more about Progent's support expertise for Microsoft Teams and for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Other Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and debugging services for these conferencing platforms and assist your business to tune your network infrastructure to run them.
Microsoft Integrated Collaboration Platforms for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office suites, providing a rich environment of applications that deliver a cohesive user experience for sharing information throughout a corporate network and on a broad selection of endpoint devices. Progent has delivered remote consulting support for SharePoint and Exchange since their first releases and can help your company to configure these flagship collaboration platforms to optimize the effectiveness of your at-home workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to provide real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, video meetings that include screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (formerly called Azure Active Directory) for supporting its complete range of capabilities. For details about Progent's consulting services for Microsoft Teams and Teams Premium, see solution design and configuration consulting for Microsoft Teams and Teams Premium.
SharePoint uses web sites to promote collaboration and knowledge delivery by providing policy-based delivery of content, workflow, and utilities for searching through company-wide information silos. SharePoint permits you to create protected portals that allows at-home workforce to view and update aggregated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts. For information about Progent's SharePoint consulting expertise, see SharePoint integration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, go to deployment consulting services for Microsoft Exchange Server.
OneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home users can store files to the OneDrive service, and colleagues anywhere can retrieve them securely through a browser. Provided with Microsoft 365, OneDrive allows at-home employees to co-author files. Revisions created offline are synced when you reconnect to the Internet. To find out about Progent's consulting expertise for OneDrive, refer to Onedrive integration consulting.
Cloud Integration Services for At-Home Workers
Progent can provide advanced remote support for helping businesses to create, manage and troubleshoot integrated network models that include internal data centers, telecommuters, branch offices, plus public cloud resources. Progent can provide expertise for all modes of cloud service including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help telecommuters resolve problems with cloud connectivity, identity, and cybersecurity.
Microsoft Azure is a leading platform for cloud services that allows you to use IT infrastructure, virtual servers, and key applications hosted on Microsoft's extensive cloud. Microsoft Azure includes over 100 cloud-based services including the ability to host Windows and Linux-powered VMs, on-demand cloud storage, email and messaging, app development with Visual Studio, and data protection. Progent can help your organization to set up VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure AD, and plan backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to establish secure connections to Azure for teleworkers by setting up and troubleshooting firewalls and VPN IPsec tunnels. For details about Progent's support services for Microsoft Azure, go to Microsoft Azure consulting services.
Microsoft 365, formerly called Office 365, is Microsoft's growing family of client productivity software and cloud-based services available on a subscription basis. Microsoft apps and cloud services are provided in a variety of bundles intended for users ranging from individuals and small offices to large enterprises. Progent offers quick and affordable online access to experts familiar with Microsoft 365-compatible endpoints based on Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the various subscription plans offered with Microsoft 365 and deploy 365 apps for your remote workers to achieve maximum business value. For details about Progent's support services for Microsoft 365, refer to Microsoft 365 integration services.
Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online provides the benefits of lower spending for physical infrastructure, simplified management, dynamic scaling, high availability, and other benefits inherent with public clouds. Microsoft has designed Microsoft 365 Exchange Online to run transparently with local deployments of Exchange, enabling customers to build hybrid networks. Progent's Exchange consultants are available for occasional assistance to get you through challenging technical roadblocks and can also provide comprehensive project management outsourcing to ensure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online environment. For information Progent's consulting expertise for Exchange Online, go to Exchange Online configuration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's leading source of cloud services. Progent can provide rapid and economical online access to cloud integration experts who can help your business to plan, deploy, maintain, and troubleshoot hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises resources and with other public clouds like Microsoft Azure. Progent also offers access to Cisco-certified CCIE networking experts to help you to build a high-availability network architecture to make sure your users have a productive computing experience regardless of whether they are working from your main office, a branch office, from home, or on the move. For details about Progent's expertise for Amazon AWS, go to Amazon AWS consulting expertise.
Google Cloud Platform is a popular set of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to expand your existing IT resources with the Google Cloud, and Progent's database experts can help you make your key apps cloud friendly so your telecommuters can take full advantage of Google Cloud Platform services. Progent can help your business to set up VMs on Google Cloud Compute Engine, design an efficient storage solution with GCP Storage services, and streamline access control for telecommuters with GCP Cloud Identity. Progent's experts can also help your organization to utilize GCP's management tools to administer and track your Google Cloud ecosystem. To find out, go to Google Cloud Platform integration expertise.
Help Desk Services for Teleworkers
An emergency, enterprise-wide changeover to a from-home workforce, which could be motivated by a pandemic or as an element of a business continuity process, can overstretch even a high-performing internal Call Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of online IT support experts combined with world-class trouble ticketing and follow-up technology to offer an economical, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 desktop technical support from initial service requests to trouble ticket creation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows at-home employees to check or edit their active trouble tickets, add details, and append screen captures and attachments. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to deal with complex issues. For details, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Augmentation Service allows you to expand your existing Call Center staff by splitting responsibilities for Help Desk support services seamlessly between your in-house support personnel and Progent's extensive team of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service uses a co-sourcing support model based on the leading professional services automation (PSA) tool for managing help requests and ticketing, assigning ownership, tracking progress, and generating reports. For information about how Progent's Support Desk Supplementation Services can enable your company to deliver best-in-class technical support to your at-home employees, see Progent's Support Desk augmentation Services.
Cybersecurity for Teleworkers
At-home employees typically use their own devices and usually work in an unsecured physical area. This situation multiplies their susceptibility to malware attacks and requires careful configuration of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, thorough user education, and the creation of security policies built on leading practices. Progent's veteran team of cybersecurity solutions consultants can help your business to design, implement and manage an effective security solution that guards vital information resources in environments that include at-home workers.
Firewalls enable companies to create a network environment that can be safely accessed by local users as well as by teleworkers, mobile employees, vendors, clients, and other stakeholders. Next-generation firewall appliances permit you to assign and manage different permissions to various classes of users and to scale your network and adjust your cybersecurity posture as your company evolves and as network attacks grow more sophisticated. Progent supports both current and older security devices from all major vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support services, go to firewall support expertise.
Remote Endpoint Security Monitoring makes it possible to watch over the various devices used by an at-home workforce and either block or identify and mitigate the latest threats like ransomware. With ProSight Active Security Monitoring services, a lightweight software agent is put on every protected endpoint device, monitoring all activity and using advanced AI technology from SentinelOne to identify new attacks at inception. When a cyberattack is spotted, ProSight ASM immediately isolates the targeted endpoint device from the network to contain the threat. Since the ProSight ASM software agent is self-contained, endpoint devices remain protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight Active Security Monitoring, see remote endpoint monitoring for remote workers.
Progent's Duo MFA Managed Services utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured application and enter your password you are asked to confirm your identity via a unit that only you have and that uses a different network channel. A wide selection of out-of-band devices can be utilized as this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. To learn more about Duo identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for remote workers.
Security Audits can assess the exposure of your network to all types of outside and internal security attacks for an environment that includes at-home workers. Progent can deploy online, automated security inventory software for rapidly and economically detecting a wide variety of security holes that can be surfaced via the Internet. Progent's security audit experts, which can be managed by security professionals with top certifications including CISA, CISSP, and GIAC, can help your business to evaluate your workflows and governance policies and assess your WAN infrastructure to enable you to implement top-level protection for your teleworkers.
Horizon3.ai's NodeZero PEN Testing Platform is a leading-edge penetration test (pentest) product family that supports automated testing of your at-home environment as well as your internal and perimeter networks so you can identify, prioritize, remediate, and confirm cybersecurity vulnerabilities before threat actors can exploit them. Progent's pentest experts can help you to use NodeZero to perform comprehensive pentests of your perimeter and your internal IT infrastructure in order to determine your present security profile. Progent can also assist you to strengthen your existing network security and can assist you to design and deploy a unified cybersecurity ecosystem that streamlines management and delivers maximum cyber defense for on-premises, cloud-based, remote, and perimeter IT resources. To learn more information about Progent's threat assessment solutions based on on NodeZero's pentest platform, visit Consulting Support for NodeZero's PEN Test Platform.
Download White Paper: Securing a Work-From-Home (WFH) Network
To read or download a white paper describing key things to concentrate on for protecting an IT environment that includes telecommuters, click:
Securing a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
The field of Data Protection involves saving and restoring vital information so as to avoid data loss and minimize recovery time in the event of storage system problems resulting from equipment issues, programming glitches, human mistakes, malware, or any other reason. Reliable data protection strategies can be especially challenging to architect and manage in hybrid environments that combine private data centers, public clouds, and at-home workers.
- Backup/Restore strategies for telecommuters must address diverse kinds of user-owned endpoint devices. Progent offers quick remote help from consultants knowledgeable about a wide array of platforms for protection Windows, Apple and Linux/UNIX powered servers and desktop computers as well as notebooks, iOS and Android tablets and smartphones. Leading backup/recovery solutions maintained by Progent's backup/recovery experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed across a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud storage and features granular restore and centralized management.
- Disaster Recovery/Business Continuity plans commonly anticipate scenarios that require a quick switch to an at-home workforce. Progent's expert disaster recovery planning experts and business continuity planning specialists can assist your business to develop, document and validate a DR/BC plan that includes the logistics of switching to telecommuting.
Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management platforms under the title Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of remote devices and Configuration Manager for managing on-premises computers. Endpoint Manager provides a centralized solution for protecting critical data by controlling on-premises, mobile, and home-based endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also features Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote devices and applications. Remote endpoint devices can be personally owned or company owned. Network admins managing the enrolled endpoint devices of telecommuters can utilize Intune to provision and validate apps on devices, push updates and certificates, set up policies for permission to access data and resources, set passwords, create VPN connections, control how teleworkers share information, establish threat protection, verify security compliance, and erase corporate data from missing, stolen or decommissioned devices. Microsoft Intune works with iOS, Google Android, Windows, and macOS devices. For details about Intune and how Progent can assist your company to use this platform to manage the endpoint computers of your telecommuters, go to Intune telecommuter device management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM platform that helps network managers to keep offsite endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint administration combined with VMware's Horizon virtual software delivery technology for authorization control, app management, and setup management of endpoints. Workspace ONE runs with endpoints powered by Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or leading distros of Linux. VMware Workspace ONE is available by subscription as a cloud-based service or as an on-premises product via a one-time purchase. Top features of Workspace ONE include rapid remote provisioning of out-of-the-box laptops, immediate onboarding of new employees, policy setting and enforcement for all categories of endpoints, aggregated management reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud services. For details about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing a productive work-from-home environment for your Akron, Ohio business, call
An index of content::
ASA 5500-X Firewall with Firepower Information Technology Consulting
Cisco Firepower 1000 Series Firewalls Outsourcing
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement compared to Cisco's popular ASA 5500-X security appliances and offer unified management and automation of modern cybersecurity capabilities such as application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist your organization to plan and execute an efficient migration to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower firewalls with Cisco's cloud-based services to create and centrally manage IT ecosystems that include local offices, data centers, private clouds and public clouds.
Cisco Certified CCIE Consultancies
Cisco Router Server Consultants
Progent can provide rapid online support from Cisco-certified CCIE network infrastructure experts. Progent's CCIE experts can link to your environment using powerful remote support utilities to deliver quick and economical troubleshooting and remediation of critical network infrastructure problems.
Microsoft 365 Security Support and Help
Microsoft 365 iPhone Integration Professionals
Progent can help you to understand the wealth of subscription plans available with Microsoft 365, previously branded Office 365, and integrate your information network with Microsoft 365 in a way that delivers maximum business value. Progent supports multi-vendor environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to create and manage hybrid ecosystems that transparently combine local and cloud-based products and services.
Independent eCommerce Consultant Part Time Job
Freelance Macintosh Consultants Job Opportunity
Our Experts Group provides consulting in key areas such as Apple OS networking and applications; Consulting for Linux, UNIX-based, and Sun Solaris systems; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Mission-critical and specialized program support; CIO, management information analyst, and project logistics outsourcing; Custom program design and integration; Web, eCommerce, Electronic Data Interchange, and client portal design and integration; SQL management and efficiency consulting; Management intelligence expertise; and Telecom architecture support.
Fortinet 600 Series Firewalls Remote Consulting
Fortinet 90 Series Firewalls Network Engineer
Fortinet next-generation firewalls (NGFWs) are leaders in offering top performance for SSL/TLS inspection. Progent's Fortinet FortiGate firewall experts can help you to integrate your Fortinet security appliances to protect your IT assets at the network perimeter, within the data center, at branches, and at the cloud edge.
Solaris Integration Services
Consultant Services UNIX
If your office network combines Solaris platforms with MS Windows, Progent can assist you to integrate your servers into a cohesive environment that permits all your OS platforms to coexist for simple management, seamless information exchange, high dependability, enhanced performance, and strong security. Progent's Solaris and Windows coexistence assistance offerings include network architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and management, remote network help and troubleshooting, in-person technical support, and Contact Center services.
Exchange 2016 Migration Planning On-site Support
Microsoft Exchange 2016 Upgrade Planning Consulting
Progent can assist your business in any and all phases of your upgrade to Microsoft Exchange 2016 including designing high availability (HA) infrastructure for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; specifying mass storage capacity required for your virtual machines (VMs), databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Offsite Managed Data Backup/Recovery Services Consulting Services
Offsite BDR Services Online Consulting
ProSight Data Protection Services ECHO from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's disaster recovery consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data.
Ryuk ransomware hot line Consultancy
Services Locky ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist your business to contain the progress of an active ransomware attack. Call 800-462-8800
Open Now Solaris Consult
UNIX On-site Support
Progent's UNIX family consulting services provide small companies and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent can give your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of experience offers you a convenient single consulting firm to show you how to create and maintain a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE, Debian-GNU and Slackware.
Barracuda Networks F800C Series Firewalls Cybersecurity Firms
Barracuda Networks Network Consultants
Barracuda's budget-friendly CloudGen Firewall appliances combine web filtering, remote access, SSL VPN, secure SD-WAN, and modern Zero-Trust protection with centrally managed and monitored services across your complete enterprise including on-premises, public cloud, and hybrid deployment models. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform. Progent has the depth of expertise to be your go-to resource for network help, administration, training, and cybersecurity expertise.
Consulting Services Linux RedHat Remote
Linux Phone-based Consulting Organization
Progent offers nationwide urgent technical support and troubleshooting services for businesses who run environments powered by versions of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft products. Online IT help offers optimum return for your IT dollar by preserving client productivity and limiting the time charged for computer repair services. Advanced remote support tools and experienced technicians and consultants combine to enable Progent to handle the majority of IT issues without squandering time and money by going to your site. In the vast majority of situations your IT problems can be dealt with by telephone or through a combination of phone support and remote network analysis. Progent can offer the services of Cisco certified CCIE infrastructure engineers and CISSP and ISSAP premier security professionals to assist with the most difficult network problems.
Skype for Business IM Consultant
Skype for Business Mobility Services Consultant Services
Progent's consultants can provide online and on-premises consulting services for companies of all sizes to evaluate the costs/benefits of upgrading to Microsoft Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to design a local, cloud-based or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Microsoft 365; configure HA mechanisms; interface Skype for Business with your PSTN gateway; and integrate other collaboration platforms such as Cisco Video Interop Server. Progent's certified network security consultants can assist you create and verify a security environment for your Skype for Business solution that is compliant with regulatory requirements.
24x7 Small Business Network Support
Small Office Networking Companies
Progent is a pioneer in cost-effectively providing enterprise-class network help to small companies. Progent's achievement in addressing the network support requirements of the chronically underserved small company market is the cumulative outcome of key technical and process innovations that have eliminated much of the conventional expenses out of administering network service, added unmatched technical expertise into the support mechanism, and significantly accelerated the solution cycle.
iPhone Integration Remote Consulting
Professional Android Integration
Progent's Wireless Consulting Services offer a convenient, economical way for businesses of all sizes to integrate, manage and repair the latest wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and deploy hardware such as Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows smartphones and tablets.
IT Consultant ProSight NinjaOne Automatic Patch Management
ProSight NinjaOne RMM Remote Server Monitoring IT Consultants
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the health of vital devices that drive your IT network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact your business.
24x7 Remote Troubleshooting ISA Server 2006
Microsoft ISA Server 2006 Computer Consulting
Secure Application Publishing with Internet Security and Acceleration Server 2006 allows greater protection of intranet applications while supporting enhanced productivity by making these resources available to legitimate remote or mobile users. Internet Security and Acceleration Server 2006 helps guard corporate applications, services, and data across all network layers with application-layer filtering and powerful publishing tools. Progent's Microsoft-expert ISA Server 2006 consultants can help you plan, deploy, configure, and support Internet Security and Acceleration Server on your network so that your business achieves a highly functional and economical balance of protection, productivity, and speed.
Hornetsecurity Altaro VM Backup and vSphere On-site Support
Hornetsecurity Altaro VM Backup Computer Consulting
Altaro VM Backup from Hornetsecurity offers small businesses a dependable and affordable platform for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud environments and also supports cost-effective cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a wide array of online or onsite services to assist you to plan, install, optimize and troubleshoot a modern backup and disaster recovery solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup software.
Firepower NGFW Firewalls Support
Cisco Firepower Management Online Technical Support
Cisco's Firepower NGFWs Firewalls provide a significant performance boost compared to Cisco's popular ASA 5500-X security appliances and offer centralized management of modern cybersecurity features such as application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco CCIE firewall experts can assist you to design and carry out a smooth upgrade to Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower appliances with Cisco's security services to build and centrally manage IT environments that include branch offices, data centers, private clouds and public clouds.
Service Database On-site Support
24-7 CISM Security Security Service Reporting Technical Support
Progent uses an enterprise-class support reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or small service firms who provide minimal documentation or specifics of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each staff member to every client. The discipline of documenting and organizing service records allows more efficient support and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who won't release the keys to the kingdom.
Remote Email Policy Management Consultant Services
ProSight Email Guard Spam and Virus Filtering Service Consult
Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter.
Professionals Windows Server 2012R2 Virtual Fibre Channel
24-7 Windows Server 2012 R2 Professional
Progent's certified consultants can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, optimize your network for local, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT support team, develop a corporate-wide security plan, streamline network administration, help with creating applications, and generate and test a DR/BC plan.
Remote Workers Online Consulting
24x7 Teleworker Integration Consulting
Progent has 20 years of experience assisting small and medium-size businesses to plan, deploy, optimize, manage, and troubleshoot computer networks that incorporate at-home workers.
Troubleshooting Forefront TMG
Professional Forefront Threat Management Gateway
Microsoft Forefront TMG 2010 builds on the powerful security capabilities of Microsoft ISA Server and provides a centrally administered web gateway that delivers a single-server platform for an array of security functions such as an application layer and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, VPN management, plus HTTP and HTTPS inspection. Forefront TMG 2010 includes comprehensive web security reporting features, allows custom reports powered by Microsoft SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be operated as a virtual machine to cut costs and enhance availability. Progent's Microsoft-certified engineers can help your company to plan and carry out test and production deployments; integrate Microsoft Forefront TMG 2010 with Windows Server 2008, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent's consultants can also assist your organization to upgrade smoothly to Microsoft Forefront Threat Management Gateway 2010 from Microsoft ISA Server 2006 or 2004.
Helpdesk for Remote Workers Online Support Services
24-Hour Call Desk for Remote Workers Onsite Technical Support
Progent has 20 years of experience helping small and mid-size businesses to plan, implement, tune, administer, and troubleshoot computer networks that support teleworkers.
Les Kent has a 35-year track record of effective network integration, corporate management, sales, and operations. He has shown a talent for creating elegant IT solutions while working as a system designer, programmer, project manager, implementation expert, and troubleshooter for small businesses, new ventures, and major enterprises.
VMware NSX Hybrid Cloud Professionals
24-Hour VMware vCenter Orchestrator Technology Professional
VMware's NSX network virtualization technology allows you to create complete logical networks in software. NSX allows virtual networks to be deployed instantly and managed with a high degree of automation independent of the physical components making up the underlying IP network. VMware Site Recovery Manager supports automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and patches and can produce reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can quickly recover the complete logical network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to assist you to plan, configure, test and maintain a disaster recovery system based on VMware SRM and VMware NSX.
Consulting Citrix StorageLink
Citrix Essentials for Hyper-V Consultant Services
Progent's Citrix-certified experts can assist you to assess the potential business benefits of the available editions of Essentials for Hyper-V, assist you to use Citrix management tools in your Microsoft Hyper-V environment, and demonstrate to you how to use Citrix Essentials for Hyper-V to improve the responsiveness, uptime, consistency, and recoverability of your virtual environment while lowering the cost of resources and operations and simplifying administrative tasks.
Solaris Consultancy
Sun Solaris IT Consultant
Progent's Solaris family consulting services provide small and mid-size companies and developers support for administering and supporting Sun Solaris systems that operate with Microsoft-powered technology. Progent can give your business access to Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of experience provides you with a convenient one-stop source to help you create and maintain a secure and robust cross-platform connectivity and communications solution that allows Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with major versions of UNIX such as Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or major Linux platforms including RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandrake, Debian-GNU, and Slackware Linux.
Microsoft Exchange 2000 Remote Technical Support
24x7 Exchange 2000 Server Upgrade Outsourcing
Progent is one of the most expert network support firms for integrating e-mail solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses derive the full advantages of Microsoft Exchange 2000 under typical situations such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 administration.
Computer Consulting SharePoint 2016 Visio Services
SharePoint Deployment Architecture Specialist
Progent's Microsoft-certified SharePoint consultants can provide affordable remote and onsite consulting expertise, software development, and technical support support for organizations of any size who intend to upgrade to SharePoint 2016 or SharePoint Online from prior versions of SharePoint.
Award Winning Database DBA Engineer
CISSP Certified Security Database Administration Consultant Services
Progent's certified relational database consultants offer businesses of any size remote DBA and programming services for popular RDBMS products such as Microsoft SQL Server, Oracle, MySQL, and Office Access. Consulting services offered by Progent include software installation and integration, database architecture and programming, management support, replication strategies, capacity planning, performance tuning, data migration, security and compliance, backup/restore systems, problem solving, and webinar training.
Technical Consultant SharePoint Server 2016
SharePoint Server 2019 IT Consultants
Progent's Microsoft-certified experts can provide businesses of any size consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that utilizes web technology for efficiently connecting people, groups and data. Microsoft SharePoint provides a common location for your workers or customers to access, manage, distribute and interact with relevant information, files, and applications and to communicate with one another. SharePoint allows quicker and better decisions, more effective access across groups and more economical business processes. Windows SharePoint Services join workers, customers, workgroups and projects with the data they've created in a manner that makes data easy to locate, download and re-use. Progent's SharePoint consultants can assist you to maintain your current SharePoint ecosystem or migrate to the current version of SharePoint.
24 Hour Firewall Configuration Palo Alto Networks PAN-OS
Palo Alto Networks PA-3000 Series Firewalls Security Company
Progent's Palo Alto Networks firewall experts can show you how to select, configure, and manage Palo Alto Networks PA-Series firewalls to provide a next-generation security solution that extends across your data center and cloud-based assets and protects all users anywhere with any endpoint device.
Emergency Risk Assessment Engineer
Risk Assessment Support Outsourcing
Progent's disaster recovery support and business continuity professionals can show you how to create a disaster recovery plan to prepare for an IT network catastrophe. Progent can help you define a complete disaster recovery plan that incorporates periodic disaster recovery evaluations and drills. Progent's Microsoft and Cisco-authorized consultants can also show you how to create an affordable, non-stop system solution that addresses availability issues involving a broad array of infrastructure technologies and processes.
Top Rated Consult 64-bit Migration
Network Consultant 64-bit Upgrade
Progent's Microsoft-certified engineers can help you design, document, implement, manage, and repair a system-wide move to 64-bit server and client operating systems and business applications. Progent can help you test your 64-bit infrastructure to make sure it supports all of the important 32-bit applications that you want to retain plus the latest 64-bit versions of applications you wish to run.
CISSP Certified Expert Penetration Testing Cybersecurity Group
Largest Penetration Testing Cybersecurity Group
Stealth penetration testing is an important component of any comprehensive IT system security plan. Progent's security professionals can perform extensive intrusion tests without the awareness of your company's internal IT resources. Stealth penetration testing shows whether existing security monitoring tools such as intrusion detection warnings and event history analysis are properly set up and consistently observed. Progent can implement continuous autonomous PEN testing to map your internal/external attack surface and to detect ways that exploitable vulnerabilities, unsafe configurations, harvested credentials, skipped patches, and unsound IT product defaults can be combined by hackers into the multi-vector attacks common to the latest versions of ransomware.
Microsoft Certified Expert IT Services SCDPM 2012 Deduplication
Emergency Computer Consultants SCDPM 2012 and Azure
Progent's Microsoft-certified consultants can provide online or in-person expertise to help companies of any size to design, implement, manage, and repair a backup/recovery solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent can help you to migrate from earlier versions of SCDPM or from a different backup system, and Progent can integrate your Data Protection Manager deployment for onsite, cloud, or hybrid environments. Progent can provide occasional help for fixing particularly stubborn problems, or full project management support. Progent's consultants can also assist you to design Data Protection Manager into a comprehensive disaster recovery strategy.
Consulting for Service Providers Online Consulting
Onsite Technical Support Support for IT Service Providers
Progent's Reseller Program for IT Service Providers lets you use Progent's information technology experts while retaining your own service brand as a transparent arm of your network services team.
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