Akron Teleworkers Solutions Consulting Company
Solution Planning, Integration, Management and Troubleshooting Consulting
Expanding your remote workforce may have a major effect on network architecture, cybersecurity, and corporate culture. Progent has two decades of experience assisting SMBs to design, deploy, manage, optimize, and debug IT networks that support at-home workers. Progent can assist your Akron organization to pick the right technologies and follow best practices in building and maintaining a safe virtual office solution for teleworkers that promotes teamwork and delivers top value. Progent can provide services ranging from as-needed guidance for getting you over occasional technical bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent can help Akron, Ohio businesses to succeed with any aspect of building a high-functioning telecommuting environment by providing network infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk outsourcing, endpoint security, data protection solutions, and unified management.
Network Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure required to support an at-home work environment can be particularly challenging if you must manage a mix of worker-owned hardware like PCs and notebooks, routers, and wireless appliances from an assortment of manufacturers and with a mix of OS software and firmware levels. Progent's background providing remote support for both outdated and current technologies in remote office venues allows you to make efficient use of your existing infrastructure and offers ready access to top-tire consultants for implement necessary upgrades. Services available from Progent to assist you to implement a productive telecommuting infrastructure include:
- Virtual Private Network (VPN) technology allows you to establish a secure tunnel for authenticated at-home workers to access IT assets situated at your corporate data center or in a public cloud. Progent's consultants can help you to configure and maintain VPN access between your at-home workforce and your key IT resources by providing online VPN integration consulting. For organizations with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can help your at-home workers to utilize Cisco's AnyConnect software to provide safe VPN tunneling for a broad selection of endpoint devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Android.
- Virtual Desktop Infrastructure products enable a telecommuter to see and interact with a remote PC's desktop. This provides IT managers substantial control over the digital environment of at-home employees and ensures them a familiar experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach at-home computer networks to the Internet and support VPN connections, home Wi-Fi connectivity, and firewalls. Progent can provide top-tier remote support for deploying routers from a variety of manufacturers. See router configuration support from Cisco-certified consultants.
- Home Wi-Fi networks, often shared by the whole family and visitors, are commonly used by telecommuters to connect to their Internet router for work. This can create performance as well as security issues. Progent can help businesses to resolve these problems by delivering services that include Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi installation expertise, and Ubiquiti Unifi wireless AP integration assistance.
- Internet access methods impact the performance and availability of connections between at-home workers and the corporate data center. Line-of-business applications might require redundant Internet connections in case the normal connection breaks. Progent can provide expertise for picking ISPs, picking appropriate bandwidth and data volume packages, and setting up fault-tolerant Internet connections. Refer to Internet connectivity solutions.
IP Voice Integration for At-Home Workers
Extending the business phone system to include telecommuters is critical to supporting an effective at-home workforce. A broad range of cloud-centric digital PBX platforms are used by SMBs to server teleworkers. Many enterprises rely on Cisco's current or older products for VoIP solutions. Progent can assist organizations of any size to design or tune a telecommuter IP voice environment that provides the versatility, transparency and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts offer advanced support to assist organizations tune their existing Cisco VoIP systems to support an expanding remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends enterprise IP telephony features to devices like VoIP phones, media processing platforms, Voice over IP gateways, and mixed media software deployed throughout the network. Unified Communications Manager manages other combined media services like unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's Unified Communications Manager support, refer to CUCM consultants.
- Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent can help your company to support your existing CallManager environment or upgrade smoothly to Cisco's modern IP telephony solutions. To find out about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice platforms, see Cisco CallManager consulting.
- Cisco IP Gateways enable integration with PSTN networks and with clients working outside the corporate firewall like at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway integration consulting.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to enhance your wide area network infrastructure to work with these VoIP solutions and deliver on-demand integration and troubleshooting services.
Video Conferencing for Remote Workers
A wide range of video conferencing platforms from major vendors enable online meetings, video and voice conferencing, chat sessions, and screen/content sharing for both local users and teleworkers. Many companies utilize multiple conferencing products to meet the needs of their various partners and clients. Progent's communications experts can help your organization to maintain your current voice/video conferencing ecosystem and enhance the engagement of your remote workforce.
- Skype for Business is Microsoft's popular unified communications product that supports presence, instant messaging, audio and video conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can assist your company to deploy and manage Skype for Business client software to support your at-home workforce. For details about Progent's support expertise for Skype for Business, refer to Skype for Business consulting experts.
- FaceTime is Apple's multiuser video phone app for iOS, iPadOS, iPod and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Newer versions of FaceTime support as many as 32 concurrent users for voice/video calls. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex capabilities include sharing specific content or computer screens, presentations that incorporate rich media such as Microsoft PowerPoint and Flash videos, session capture, plus revision and playback for training. To learn more about Progent's support expertise for Webex and for additional video conferencing products from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a hub for conversations, contacts, and information with capabilities such as voice/video conferencing, persistent threaded chat, plus file sharing. To learn more about Progent's consulting expertise for Microsoft Teams as well as for other Office 365 apps, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these products and help your business to optimize your WAN architecture to run them.
Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration products are tightly integrated with Microsoft's popular Office and Microsoft 365 suites, providing a rich ecosystem of productivity apps that deliver a consistent user interface for exchanging data and ideas throughout a corporate network and on a broad range of endpoints. Progent has delivered online consulting services for SharePoint and Exchange Server since their first releases and can assist your company to tune these critical collaboration products to optimize the effectiveness of your at-home workforce.
SharePoint uses web entities to enable collaboration and knowledge delivery by offering policy-driven delivery of content, workflow, and tools for looking through company-wide information silos. SharePoint permits you to create protected portals that permits at-home workforce to see and edit aggregated business intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). For details about Progent's SharePoint consulting expertise, go to SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting services, refer to planning and configuration expertise for Exchange.
OneDrive is Microsoft’s collaborative cloud-based file hosting and synchronization service, comparable to GoogleDrive. At-home users can store files to the OneDrive service, and colleagues anywhere can retrieve them securely through a browser. Included with Office 365, OneDrive allows at-home employees to jointly author documents. Revisions created offline are synced when you go back online. For details about Progent's consulting services for OneDrive, go to Onedrive configuration consulting.
Cloud Integration Services for Teleworkers
Progent offers advanced online support for helping businesses to build, maintain and repair cohesive network models that incorporate physical data centers, at-home workers, branches, plus public cloud services. Progent offers expertise for all types of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help remote workers resolve problems with public cloud connectivity, authentication, and security.
Azure is a leading platform for cloud software and services that allows you to use IT infrastructure, virtual servers, and critical applications hosted on Microsoft's extensive cloud. Microsoft Azure includes more than 100 cloud-based services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can assist your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity management with Azure AD, and plan data backup and restore solutions with Azure Backup. Progent can also show you how to establish secure access to Azure services for remote workers by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. For details about Progent's consulting expertise for Microsoft Azure, go to Microsoft Azure consulting services.
Office 365, rebranded Microsoft 365, is Microsoft's growing suite of business productivity applications and cloud-based services offered by subscription. Office applications and cloud services are provided in a selection of plans intended for customers ranging from individuals and small offices to large enterprises. Progent offers fast and easy remote contact with consultants familiar with Office 365-compatible client devices running Windows, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the various subscription plans offered with Office 365 and configure 365 applications for your telecommuters in a way that delivers top business value. To learn about Progent's consulting services for Microsoft Office 365, go to Office 365 consulting expertise.
Exchange Online is among the most popular cloud-based applications in Azure-hosted Office 365 product product suite. Exchange Online provides the benefits of lower spending for data center infrastructure, easier management, dynamic scaling, high availability, and other advantages inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run seamlessly with local deployments of Exchange, enabling you to create hybrid cloud/onsite information systems. Progent's certified Exchange consultants are available for occasional help to get you through tough IT bottlenecks and can also provide end-to-end project management outsourcing to ensure your remote workers have easy and safe access to your Office 365 Exchange Online environment. To learn Progent's support services for Exchange Online, visit Exchange Online integration and support expertise.
Amazon AWS is a trailblazer in the public cloud arena and is the world's top source of cloud services. Progent offers rapid and economical online access to cloud connectivity consultants who can assist your business to plan, implement, maintain, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with local data centers and with other public clouds such as Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist you to build a high-availability network architecture to make sure your employees have a consistent computing environment regardless of whether they are working from your headquarters, a branch office, at home, or on the move. For details about Progent's consulting services for Amazon AWS, go to Amazon AWS consulting services.
Google Cloud Platform (GCP) is a leading set of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help your organization to extend your existing IT resources with the Google Cloud, and Progent's DBA consultants can show you how to make your key apps cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent's consultants can help you to deploy VMs on GCP Compute Engine, plan a cost-effective storage solution with GCP Storage, and simplify identity management for teleworkers with GCP Cloud Identity. Progent's experts can also assist your organization to use GCP's unified management tools to administer and track your GCP environment. To learn, visit Google Cloud Platform consulting expertise.
Help Desk Services for Telecommuters
A fast, organization-wide changeover to a from-home workforce, which could be activated by a pandemic or as an element of a disaster recovery preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Call Center services utilize Progent's nationwide network of online IT support specialists combined with world-class ticketing and tracking software to offer an economical, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of online Level 1 desktop technical support from initial help requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or update their current tickets, enter information, and append screenshots or relevant files. Support services are provided at a substantial price reduction off Progent's normal Level 1 desktop support rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, see Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Call Desk Supplemental Service allows your business to supplement your current Call Center team by sharing delivery of Help Desk services transparently between your regular IT support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's shared Help Desk service uses a collaborative support model based on the number one PSA platform for handling service requests and trouble tickets, establishing responsibility, monitoring progress, and producing management reports. For details about how Progent's Support Desk Supplementation Services can help your company to deliver world-class IT support to your at-home employees, refer to Progent's Call Center supplementation Services.
Security for Teleworkers
Telecommuters commonly run their own equipment and work in a physically unsecured environment. This worsens their exposure to cyber threats and requires careful use of security appliances, remote monitoring, and the enforcement of security policies in compliance with leading practices. Progent's seasoned roster of certified cybersecurity experts can assist your organization to design, deploy and manage a compliant security solution that protects critical data in IT networks that include remote workers.
- Firewalls enable companies to build a network environment that can be safely utilized by on-premises users as well as by an at-home workforce, mobile workers, vendors, clients, and other stakeholders. Modern firewall appliances permit you to assign and manage appropriate access rights to different groups of users and to scale your IT network and adjust your security as your company evolves and as cyber threats grow more complex. Progent works with both current and older firewall appliances from all leading manufacturers including Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For more information about Progent's firewall support expertise, refer to firewall support services.
- Remote Endpoint Security Monitoring makes it possible to watch over the disparate computers utilized by telecommuters and either block or spot and mitigate the latest cyber attacks such as ransomware. With ProSight Active Security Monitoring services, a lightweight agent is put on each secured endpoint device, monitoring all activity and utilizing advanced machine learning to detect zero-day threats before they can spread. When an attack is spotted, ProSight ASM immediately disconnects the targeted endpoint from the corporate network to contain the malware. Because the ProSight ASM software agent is autonomous, endpoints remain secure even if they are disconnected from the Internet. For details about ProSight Active Security Monitoring, go to remote endpoint security monitoring for remote workers.
- Security Audits can assess the vulnerability of your information system to all types of outside and internal security threats for an environment that includes telecommuters. Progent can deploy online, automated cybersecurity analysis software for rapidly and economically detecting a wide variety of security gaps that can be found via the Internet. Progent's endpoint security assessment experts, which can be managed by security professionals with top certifications including CISA, ISSAP, and GIAC, can assist you to audit your workflows and governance policies and assess your IT infrastructure to allow you to design top-level protection for your remote workers.
Data Protection for Teleworkers
The field of Data Protection covers backing up and recovering critical information in order to avoid data loss and reduce restoration time and effort in case of storage problems resulting from equipment issues, software hiccups, human error, malware, or any other reason. Dependable data protection strategies can be particularly challenging to design and manage in hybrid networks that incorporate private data centers, cloud resources, and at-home workers.
- Backup/Recovery solutions for an at-home workforce must address multiple kinds of user-owned endpoint devices. Progent offers fast online access to experts knowledgeable about a wide range of platforms for backing up Microsoft Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as laptops, iPads and handhelds. Leading backup/recovery solutions maintained by Progent's data protection consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To protect resources distributed across a wide area network, Progent can provide ProSight Data Protection Services (DPS), a managed backup/recovery subscription service that utilizes cloud storage and features granular restore and unified management.
- Disaster Recovery/Business Continuity (DR/BC) strategies commonly envision circumstances that call for a rapid switch to an at-home workforce. Progent's expert disaster recovery preparedness experts and business continuity planning specialists can assist your business to create, document and test a DR/BC plan that addresses the logistics of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has renamed and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote endpoints and Configuration Manager for managing local endpoints. Endpoint Manager features a unified solution for protecting critical information by managing local, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is a component of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote computers and software. Remote endpoint devices can be personally owned or company owned. Network administrators managing the enrolled endpoint computers of telecommuters can utilize Intune to provision and authenticate applications on devices, push patches and certificates, set up policies for accessing data and networks, set passwords, create VPN tunnels, control how teleworkers share data, establish threat protection, ensure security compliance, and wipe corporate information from lost, stolen or deactivated devices. Microsoft Intune can be used with iOS/iPadOS, Android, Windows, and macOS endpoints. For details about Intune and how Progent can assist you to use this platform to manage the devices of your telecommuters, refer to Intune telecommuter endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that allows network administrators to keep off-premises endpoint devices current and secure. Workspace ONE uses VMware AirWatch technology for centralized endpoint management along with VMware's Horizon virtual software delivery platform for authorization control, app management, and setup management of endpoint computers. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment through a perpetual license. Key features of VMware Workspace ONE include rapid remote deployment of out-of-the-box laptops, quick onboarding of new users, policy set up and enforcement for all categories of devices, aggregated reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud-based products. To find out about Progent's expertise for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management expertise.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing a productive telecommuter environment for your Akron, Ohio business, call
An index of content::
Citrix Virtual Windows Applications Engineers
XenApp Virtual Applications Consulting
Progent's Citrix-certified consultants can assist you to plan, implement, administer, and troubleshoot a virtualized Windows application delivery and management system built on XenApp. Progent's Cisco CCIE network consultants can help you optimize your infrastructure for delivering server and client-side applications, and Progent's remote datacenter management and support experts can assist your organization to manage and maintain a remote datacenter that offers high uptime, enhanced protection, and fast recovery.
IT Outsourcing Firms Microsoft Office 2000
Microsoft Windows IT Specialist
Progent’s IT outsourcing services provide economical network consulting for small businesses. Whether it includes planning system architecture, creating an in-house Help Desk or using an outside one, rolling out an updated e-mail platform, monitoring your network, or building an on-line business application, outsourcing your IT engineering services can reduce expenses and eliminate risks, permitting network service expenses to increase in a more linear and controlled fashion than is feasible by assembling a bulky, all-purpose in-house IT organization. Progent’s Outsourcing White Paper and flyers show how Progent can help you build a protected and robust system foundation for your vital business software based on Windows such as Microsoft Office XP, Microsoft Office 2003, and Office 2000.
Cisco Firepower Management Consultant
CCIE Certified ASA with Firepower On-site Technical Support
The latest generation of Cisco ASA 5500-X Series of firewalls with Firepower Services offer significantly more bang for the buck than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-certified CCIE network experts can help your company to manage your existing PIX or Cisco ASA 5500 firewalls and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your organization to design, configure, tune, administer and troubleshoot firewall solutions based on ASA 5500-X firewalls with Firepower Services.
Microsoft Windows 2000 On-site Technical Support
Microsoft Windows 2000 On-site Support
Progent's certified Microsoft Windows 2000 consultants can help you optimize the functionality of your existing Windows 2000 Servers and can simplify system administration, provide technical support and troubleshooting, and enhance security. Progent can also help you create, justify, and implement a strategy to upgrade from Windows Server 2000 to Windows 2003 Server. Progent is expert in setting up pilot installations to reduce the technical risk associated with moving to Windows Server 2003 by uncovering potential hardware and application compatibility issues.
Unified Attendant Console Configuration
CME IT Consultants
Cisco Cisco Unified Communications Manager, originally branded CallManager, operates as the core of Cisco's collaboration portfolio. CUCM and Cisco Unified Communications Manager Express (CME) provide an advanced IP-PBX by integrating closely with unified messaging apps like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's Cisco-certified consultants offer effective and affordable remote and onsite support to assist organizations of all sizes to build and maintain CUCM deployments by providing Unified Communications Manager integration and troubleshooting services that deliver maximum productivity. Progent's consultants can assist with any aspect of Unified CM support and debugging in areas such as integrating Voice over IP phones and Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, deploying ISR G2 routers with CUBE VoIP networking support, creating UCS server clustering solutions for survivability, capacity planning, and integration with Microsoft Exchange Server.
Cybersecurity Vulnerability Evaluation Specialist
Web Application Security Assessment Consultant Services
Progent offers several network security service bundles intended to deliver larger enterprises a professional and thorough network security assessment from a group of premier security engineers. All Progent's security assessment bundles incorporate a collection of services like network scans from inside and from beyond your network security perimeter, expert interpretation of scanned data by certified security consultants, production of a report explaining the results, plus a live high-level executive summary and a detailed interactive review for in-house network managers.
Specialist American Megatrends MegaRAC
Consultant Remote Management
Remote server management cards offer network administrators complete control of a server without the need for an on-site presence. Through these management cards, all console screen data plus keyboard and mouse operations are exported to an off-site session to an IT professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified consultants can help you to design, implement, and manage a high-availability business network that incorporates remote management cards and Progent can utilize these remote management cards to provide low-cost off-site technical support. Progent is familiar with a variety of remote server management cards such as Aten remote server management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon remote management cards.
Amazon MWS Programming Firms
Amazon Marketplace Web Service Development Companies
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales processes, vendors can expand their reach, reduce their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide application programming, workflow integration, project management support, and training so you can cut development time and get to market quickly.
Windows Cluster IT Consultant
Non-stop Clustered Servers Technology Consulting Services
Progent provides Windows Cluster Server support to help your company implement zero-downtime clustered servers designed to deliver 100% operation. Windows cluster servers for high-availability systems include Microsoft Windows 2003 Cluster Server, Microsoft SQL Cluster, and Microsoft Exchange Server Cluster. By helping you design fault-tolerant clustered server solutions powered by Microsoft Windows Clustered Server 2003, Progent’s Premier Windows professionals make sure that your non-stop server clusters are set up to optimize the business value of your computer system.
Top Rated Meraki Access Point Security Integration Services
24x7 Meraki MR20 Access Point Specialists
Progent's Cisco-certified Wi-Fi networking experts offer remote and onsite consulting and support services to assist your organization to plan, configure, administer, tune, and debug Wi-Fi deployments that incorporate Cisco's Meraki access points. Progent can also assist you to plan and implement hybrid networks that combine local and cloud-hosted resources and that deliver easy access, advanced security, streamlined management, and consistent performance for all your wired and wireless devices.
Hermes ransomware protection and recovery Consulting
ransomware protection review Consulting Services
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance expert. The interview is designed to assess your company's preparedness either to block ransomware or recover rapidly from a ransomware attack. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup environment that minimizes your exposure to a ransomware attack and aligns with your company's requirements.
24-7 Solaris with Windows Engineers
UNIX, Windows Professional
Progent can help your business to plan and implement a smooth migration from a UNIX-powered IT environment to a network based on MS Windows and suited for supporting Microsoft's familiar office productivity suites, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and software development experts can show you how to guard your information and minimize business discontinuity by designing an effective transition plan that protects your existing investments in UNIX software and technology. UNIX-to-Windows transition consulting expertise available from Progent include analysis of current environment, migration planning and testing, Exchange migration services, information and application software porting, and processor and storage transition and economization.
Top Ranked Symantec Raptor Protection
Symantec Raptor Cybersecurity Firms
Progent's Symantec experts can assist you to support discontinued Symantec firewall and VPN appliances including the Symantec Raptor and Symantec VelociRaptor family or help you migrate to more recent firewall/VPN technology. Progent can also help you create and implement a complete security plan that can include firewall and VPN appliances and software, outsourced security and virus protection services, server and application monitoring software, and formal policies and processes. Progent has the skill to be your one-stop resource for on-going network support, administration, training, and security expertise.
Consulting Services Lync Server 2013 Edge Server Pool
Microsoft Lync Server 2013 Consultant
Microsoft Lync Server 2013, now called Skype for Business, enables organizations of any size to build a manageable and secure communications environment that permits the modern BYOD computing model with instant messaging (IM), presence, web conferencing with app sharing and whiteboard, and both IP-based and PSTN telephony enabled for a wide assortment of desktop and mobile devices. Progent's Microsoft-certified Lync 2013 experts and system architects can help your company to evaluate the advantages of Lync 2013, design an in-house, cloud-based (with Microsoft Lync Online) or mixed model appropriate for your current and future plans, deploy Lync Server 2013 so as to speed up your ROI, and deliver custom online and on-premises training to your management staff and users. Progent offers in-depth expertise in critical components of a Lync 2013 solution including Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync 2013 with popular Microsoft Office and Office 365 applications such as Outlook and PowerPoint.
Java Coding
Business Software Reporting
For assistance writing, enhancing, or troubleshooting business aplications for Windows, any version of Linux, or for the Web, Progent’s expert team of program developers, database designers, and software project managers can make sure you get the job completed on schedule and within budget. Progent's experienced application programmers offer affordable and expert remote consulting for jobs as simple as creating VBA macros for Excel or as large as rolling out mission-critical RDBMS applications based on Microsoft SQL Server ,Oracle, or MySQL.
Open Now WatchGuard Firebox M470 Firewall Security Firms
Biggest WatchGuard Firebox M470 Firewall Security Companies
Progent offers support services for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to select, deploy, and manage a WatchGuard Firewall/VPN product that aligns with your network security requirements and budget. Progent can help you to manage outdated WatchGuard firewall appliances or upgrade smoothly to current WatchGuard firewall solutions.
Windows Server 2012R2 Private Cloud Consulting Services
Windows Server 2012 R2 Hyper-V Virtual Switch Specialist
Progent's Microsoft-certified consultants can help you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your company, develop test environments and rollout plans, optimize your infrastructure for local, multi-site, cloud-based, and partial-cloud environments, train your IT management, staff, create a corporate-wide security plan, streamline network management, assist with creating applications, and build and validate a disaster recovery/business continuity plan.
Linux RedHat Phone-based Engineers
Linux Phone-based Network Assessments
Progent offers nationwide remote help and consulting services for businesses who operate environments based on variants of the Linux OS or whose information systems feature a combination of Linux platforms/Linux and Microsoft Windows technology. Online IT help offers optimum return for your IT dollar by extending client efficiency and shortening the time billed for computer repair services. Advanced remote access technology and experienced service specialists and engineers combine to enable Progent to handle the majority of IT problems without squandering time and expense by traveling to your location. In most of cases your IT problems can be remediated over the phone or via a combination of phone help and online network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM and CISSP premier security professionals to assist with the most challenging system problems.
Immediate Wireless Online Technical Support
24 Hour Blackberry Services
Progent’s professionals provide expertise in multiple disciplines relevant to mobile networking including network architecture, Activesync, wireless security, mobile email, Microsoft Windows Mobile, RIM Blackberry, and mobile application development. Progent's Microsoft certified experts can save your company work and money by using their wireless expertise to show you how to select and integrate mobile connectivity solutions that make sense for your company. Progent can also optimize your network infrastructure so that mobile PDAs perform better.
VPN Security Consultant
Juniper Netscreen Computer Security
Progent offers small and medium size businesses expert support for Intrusion Protection Systems and IPsec VPN technology from leading firewall and VPN security vendors including WatchGuard, Juniper Networks, and Symantec. Progent can show you how to create a detailed security strategy and choose the right products from a variety of vendors to achieve your security goals while staying within your spending limits.
Project Server Contract Development
Microsoft Project Server My Sites Consultancy
Progent's Microsoft engineers can provide in-depth expertise in deploying, managing and troubleshooting any edition of Microsoft Project Server and can provide a wide range of affordable online support services following industry best practices to assist businesses of all sizes to receive all the benefits of this leading project management solution. Consulting support available from Progent include solution planning, software configuration and upgrades, strategies for safe file and status sharing among onsite and offsite users, network optimization, and specialized webinar training classes.
ISSAP Certified Cybersecurity Engineer
24-7 ISSAP Certified Cybersecurity Services
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP Certification as a result of thorough examination and extensive experience with network security architecture. ISSAP security experts have comprehensive knowledge of access management mechanisms and methodologies, telecommunications and network security, cryptography, requirements analysis, business continuity and DRP, and physical security integration. Progent's ISSAP-premier security specialists can assist your company with all aspects of architecture security.
ProSight Managed IT Services for Small Businesses Engineer
Consultancy Ransomware Protection
Progent's ProSight portfolio of managed IT services are designed to offer businesses who maintain small internal network support teams with low-cost help from world-class management tools and technical expertise. Benefits of Progent's ProSight catalog of managed IT services include predictable network management costs, automation of routine administrative tasks, continual absorption of the latest technology, graceful migration from legacy technology to modern solutions, close alignment of computer technology with strategic objectives, guidance from seasoned IT consultants, and freeing up management to concentrate on business issues instead of fast-evolving information technology.
Exchange Server 2003 Support and Integration
Consulting Exchange Server 2003
Progent's certified consultants provide computer support and IT consulting expertise for Microsoft Exchange Server 2003, Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting services for Exchange Server 2003 include system design, deployment, project management, onsite and off-site technical support, Help Desk Call Center support, certified security consulting, and full-service IT outsourcing.
SCDPM 2012 Upgrade Technical Consultant
SCDPM 2012 Backup and Restore Specialist
Progent's Microsoft-certified consultants can provide remote or in-person expertise to help businesses of all sizes to plan, implement, administer, and troubleshoot a backup/restore system based on System Center 2012 Data Protection Manager. Progent can assist you to migrate from earlier versions of Data Protection Manager or from a different backup platform, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud, or hybrid datacenters. Progent offers as-needed help for fixing particularly stubborn problems, or comprehensive project management services. Progent's consultants can also assist you to design Data Protection Manager into an enterprise-class disaster recovery plan.
CISSP-ISSAP Certified Security Contractors
CISSP-ISSAP Cybersecurity Architecture Consultant Services
Progent's ISSAP Premier security consultants, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status through rigorous testing and significant experience with network security design. ISSAP consultants possess comprehensive understanding of access control mechanisms and methodologies, phone system and network infrastructure protection, cryptography, needs evaluation, BCP and disaster recovery, and physical security integration. Progent's ISSAP-premier security experts can assist your company with all phases of architecture security.
Top Full Service Outsourcing Consultants
Consulting Services CIO Outsourcing
Progent is organized deliver comprehensive online support for all major technical areas common to today’s small company IT networks and allows you to outsource a variety of vital, on-demand services such as a part-time Chief Information Officer to offer senior-level planning and budgeting capability, a Technical Response Center for help desk support, proactive remote monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management help for major projects such as office moves oroperating system migrations, connectivity consultants for designing high-performance and reliable network infrastructure, certified security specialists to verify information safety and compliance, disaster recovery specialists to help design business continuity plans, and software programmers to write, enhance, or troubleshoot mission-critical application programs.
Onsite Technical Support Microsoft Exchange 2016 Upgrade
Exchange 2016 Migration Technical Support Services
Progent can assist you in all facets of your upgrade to Exchange Server 2016 including designing high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines (VMs), databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; planning, setting up and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Windows 10 Edge Network Consultant
Windows 10 Provisioning Remote Consulting
Progent's Microsoft-certified consultants can assist organizations of any size to assess Windows 10 or to upgrade to Windows 10 from an older release of Windows. Remote and on-premises evaluation and migration services for Microsoft Windows 10 available from Progent include ROI analysis, project supervision, compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud solutions, mobile management, teleworker access, data and identity security, streamlined provisioning and administration, network infrastructure design, Wi-Fi support, business continuity planning, webinar training for network management staff and end users, and post-migration Call Center support services.
24/7 ISA 2004 Enterprise Edition Server Online Technical Support
ISA Server Network Consultants
Progent's certified ISA Server consulting experts have long backgrounds developing ISA Server-based security solutions for IT networks with multiple offices, remote users, and line-of-business web applications. Progent's Microsoft Firewall experts can help your company in designing and deploying an installation of ISA Server 2000 or ISA Server 2004 that meets your network protection requirements without adversely limiting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Desktop Technology Information Technology Outsourcing Companies
Microsoft and Apple Mac Desktop Outsourced IT Services
Progent can provide a wide array of affordable remote and onsite support services to help your business to install, administer, and debug workstations and mobile devices powered by Microsoft Windows, macOS/OS X, iOS, Google Android, or Linux.
Fault Tolerant Network Connection Computer Consulting
Fully Redundant Network Consultants
Progent’s high availability inter-site connectivity and 24x7 system connection professionals can help small businesses achieve zero-downtime Interoffice connectivity via fully redundant system architectures featuring transparent failover. Progent’s Cisco Certified Internetwork Experts can plan and deploy ultra-reliable Inter-office networks supported by zero-downtime EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connections and transparent fail-over can provide affordable non-stop interoffice connectivity.
Jabber and Cisco Unified CM Remote Consulting
CCIE Certified Integration Services Jabber and AnyConnect
Progent's Jabber consultants can provide online or on-premises support to assist organizations of any size to plan, deploy, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide advanced expertise for all the products, technologies and services that go into building an end-to-end Jabber solution including Cisco network appliances and management software, Microsoft Office 365 apps, Windows and Mac computers, Apple iOS and Android smartphones, SIP trunking, WiFi systems, cyber security, cloud integration, immersive telepresence systems, PBX products, business continuity, and the many other pieces of a cohesive collaboration ecosystem.
Wireless Network Professionals
24x7 Cisco Certified Experts Wireless Network Consult
Progent can show you how to design, configure, manage, and troubleshoot a viable Wireless network infrastructure, select appropriate products, and integrate wireless access points, wireless bridges, radio antennas, wireless controllers, and various wireless products. Progent can also show you how to build a complete wireless system security strategy that is well aligned with the security strategy for your entire corporate network.
Remote Online Consulting ProSight Server and Desktop RMM
Desktop Monitoring and Reporting Online Technical Support
ProSight LAN Watch is Progent’s server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the state of vital assets that power your IT network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any potential issues can be addressed before they can impact productivity.
Hybrid cloud Specialist
Enterprise hybrid cloud integration Consultant Services
Progent can provide advanced remote support services to help companies integrate their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services such as Microsoft Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
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