Expanding your remote workforce can have a significant effect on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can help your Akron organization to pick the right technologies and adhere to leading practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent offers services that go from as-needed guidance for getting you over occasional IT bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can help Akron, Ohio organizations to succeed with any aspect of creating a high-functioning work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and unified management.

Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed for a remote work environment can be especially complicated if you must accommodate a combination of personal hardware such as PCs and notebooks, routers, and wireless APs from various manufacturers and with a mix of operating systems and firmware levels. Progent's background delivering remote help for both outdated as well as modern technologies in virtual office solutions allows you to make cost-effective use of your existing infrastructure and provides you with fast access to expertise for implement essential upgrades. Support services available from Progent to assist your company to implement a productive telecommuting infrastructure include:

  • Virtual Private Network connectivity makes it possible to create a secure tunnel for authorized remote workers to use IT resources located at your company datacenter or in a public cloud. Progent's consultants can help you to deploy and maintain VPN access between your teleworkers and your various network resources by providing online VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can help your telecommuters to set up Cisco's popular AnyConnect software to provide safe VPN connections for a broad range of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products enable an at-home worker to see and use a remote PC's desktop. This technology provides network managers more control over the computing environment of at-home employees and ensures them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers attach at-home networks to the Internet and typically support VPN tunnels, home wireless connectivity, and firewalls. Progent can provide expert online support for configuring routers from a range of manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, typically supporting the whole family and visitors, are commonly used by at-home employees to access their Internet router for work. This can create performance as well as security issues. Progent can help businesses to mitigate these problems by providing expertise that include Aironet configuration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi WiFi access point integration assistance.
  • Internet access solutions impact the performance and availability of connections between telecommuters and the company data center. Business-critical applications may demand backup Internet access in case the normal connection breaks. Progent offers guidance for picking Internet service providers, selecting sensible service bundles, and configuring fault-tolerant Internet access. Refer to Internet access integration services.

IP Voice Solutions for Telecommuters
Expanding the business PBX environment to accommodate teleworkers is vital to supporting an effective at-home workforce. A broad range of cloud-based VoIP products are popular with SMBs to support remote users. Many enterprises rely on Cisco's modern or legacy products for VoIP solutions. Progent can assist organizations of any size to design or maintain a remote IP voice environment that provides the versatility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help organizations tune their current Cisco IP voice environments to support a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced IP telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and mixed media software deployed throughout the network. Unified Communications Manager supports other combined media services like unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's CUCM expertise, visit CUCM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist your company to support your current CallManager deployment or upgrade efficiently to Cisco's modern IP telephony products. To find out about Progent's support services for CallManager and Cisco's other early IP voice products, see CallManager expertise.
  • Cisco IP Gateways provide integration with PSTN networks and with clients working beyond the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN infrastructure to work with these solutions and deliver online deployment and debugging expertise.

Video Conferencing for Remote Workers
A wide range of video conferencing platforms from major vendors support online discussions, video conferencing, chat sessions, and content sharing for both local users and teleworkers. Many companies utilize a mix of conferencing products to accommodate their different partners and clients. Progent can assist your organization to manage your existing voice/video conferencing ecosystem and enhance the productivity of your remote employees.

  • Skype for Business is Microsoft's popular communications platform that supports presence, IM, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help you to deploy and manage Skype for Business client software to accommodate your remote workforce. To learn more about Progent's support services for Skype for Business, see Skype for Business integration experts.
  • FaceTime is Apple's multiuser video calling app for compatible iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow as many as 32 simultaneous users for video calls. For details about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint, session recording, plus revision and playback for future reference and training. To learn more about Progent's support expertise for Cisco Webex as well as for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and information with capabilities such as video calling, threaded chat, plus file sharing. For details about Progent's support expertise for Microsoft Teams and for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these products and assist your business to tune your WAN architecture to host them.

Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful ecosystem of productivity apps that deliver a consistent user experience for sharing information across a corporate network and on a broad range of endpoint computers. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their first releases and can help your company to configure these flagship collaboration platforms to maximize the effectiveness of your remote workforce.

SharePoint Server Configuration Experts for Remote WorkersSharePoint uses web entities to facilitate collaboration and information delivery by providing policy-driven delivery of content, business processes, and tools for searching through enterprise-wide business data. SharePoint allows you to build protected portals that allows at-home workers to view and edit aggregated business intelligence by means of Wikis, Blogs, social sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, refer to SharePoint configuration and application development expertise.

Exchange Configuration Experts for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, visit integration consulting for Exchange Server.

Onedrive Integration Experts for At-Home WorkersOneDrive is Microsoft's collaborative cloud storage service, similar to GoogleDrive. Remote users can save files to OneDrive, and colleagues can access them securely through a browser. Included with Microsoft Office and Microsoft 365, OneDrive allows at-home employees to jointly author files. Edits created offline are uploaded when you reconnect to the Internet. To learn about Progent's consulting services for OneDrive, go to Onedrive integration consulting.

Cloud Integration Services for Teleworkers
Progent offers advanced remote support for helping organizations to build, manage and optimize cohesive hybrid network architectures that incorporate physical data centers, at-home workers, branch offices, and cloud resources. Progent can provide top-tier consultant for all modes of public cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix issues with public cloud connectivity, authentication, and security.

Azure Integration Services for TelecommutersMicrosoft Azure is a leading family of cloud software and services that enables you to utilize infrastructure, servers, and critical apps hosted on Microsoft's massive cloud. Azure offers over one hundred services services such as the ability to host Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can help your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and restore solutions with Azure Backup. Progent can also help you create secure connections to Azure for remote workers by setting up and debugging firewalls and VPN IPsec tunnels. For information about Progent's expertise for Azure, visit Microsoft Azure consulting services.

Microsoft 365 Integration Services for TeleworkersMicrosoft 365, formerly called Office 365, is Microsoft's growing suite of business productivity software and cloud-based services offered on a subscription basis. Microsoft apps and services are provided in a variety of bundles intended for customers ranging from students and households to large enterprises. Progent offers fast and affordable online access to experts knowledgeable about Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to evaluate the various subscription bundles offered with Microsoft 365 and deploy 365 applications for your telecommuters in a way that delivers maximum business value. For information about Progent's consulting services for Microsoft 365, see Microsoft 365 consulting expertise.

Exchange Online Integration for At-Home WorkersMicrosoft 365 Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the benefits of reduced costs for physical infrastructure, simplified management, dynamic scaling, high availability, and additional advantages associated with public clouds. Microsoft has designed Exchange Online to operate smoothly with local deployments of Exchange, enabling you to build hybrid cloud/onsite networks. Progent's certified Exchange experts can provide occasional help to guide you through tough IT bottlenecks and also offer comprehensive project management services to ensure your remote workers have easy and safe access to your Microsoft 365 Exchange Online deployment. For information Progent's expertise for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online configuration and troubleshooting consulting.

Amazon AWS Integration for At-Home WorkersAmazon Web Services (AWS) is a trailblazer in the public cloud arena and is the world's top provider of cloud-based services. Progent can provide fast and economical online contact with cloud connectivity consultants who can assist your business to design, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to create a high-uptime network architecture to make sure your employees have a productive computing experience whether they are working from your headquarters, a branch office, at home, or on the move. For information about Progent's expertise for Amazon AWS, visit Amazon AWS consulting support.

Google Cloud Platform Integration for At-Home WorkersGoogle Cloud is a popular set of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to expand your existing IT resources with the Google Cloud Platform, and Progent's database experts can show you how to make your mission-critical apps cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent can help your business to deploy virtual machines on Google Cloud Compute Engine, plan an efficient storage system with Google Cloud Storage, and streamline access management for teleworkers with GCP Cloud Identity services. Progent's experts can also assist you to utilize GCP's unified management technology to control and monitor your Google Cloud environment. To learn, visit Google Cloud Platform (GCP) consulting expertise.

Help Desk Services for Teleworkers
A sudden, enterprise-wide changeover to a from-home workforce, which might be driven by an epidemic or as part of a business continuity preparedness plan, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk support services leverage Progent's nationwide network of remote technical support specialists combined with world-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from help requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or update their active tickets, enter information, and upload screenshots or relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Support Desk Supplemental Service enables you to supplement your current Support Desk staff by splitting delivery of Call Desk support services transparently between your regular support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support solution utilizing the leading professional services automation (PSA) platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. For information about how Progent's Call Center Supplementation Services can help your company to provide best-in-class IT support to your at-home employees, visit Progent's Call Center augmentation Services.

Cybersecurity for Remote Workers
Work-from-Home (WFH) staff members typically utilize their own computing devices and usually operate in a poorly secured physical area. This situation multiplies their vulnerability to cyber attacks and requires judicious deployment of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, thorough end-user education, and the development of security policies based on best practices. Progent's veteran group of IT security solutions experts can help your business to plan, deploy and maintain an effective cybersecurity solution that protects critical information assets in environments that include an at-home workforce.

Firewall Integration Services for At-Home WorkersFirewalls enable you to create a network environment that can be safely accessed by local users and by telecommuters, mobile workers, suppliers, clients, and the public. Next-generation firewall devices allow you to assign and control different access rights to different groups of users and to expand your IT network and modify your security as your company evolves and as cyber threats grow more sophisticated. Progent works with both new and legacy firewall devices from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration services, refer to firewall support services.

Remote Security Monitoring for TelecommutersOnline Endpoint Security Monitoring makes it possible to track the disparate computers utilized by telecommuters and either reject or identify and mitigate modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on every secured endpoint device, monitoring all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to detect zero-day threats at inception. When a cyberattack is discovered, ProSight ASM immediately disconnects the impacted endpoint device from the network to contain the threat. Since the ProSight ASM agent is self-contained, endpoints remain protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, refer to remote endpoint monitoring for remote workers.

Two-factor Authentication (2FA) Services for Remote WorkersProgent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and give your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this added means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may register multiple verification devices. To find out more about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for an at-home workforce.

Security Audit Services for At-Home WorkersSecurity Audits can evaluate the vulnerability of your information system to all classes of external and local security threats for a network that includes telecommuters. Progent can run remote, automated cybersecurity inventory software for rapidly and affordably detecting a broad range of security holes that can be surfaced over the Internet. Progent's security audit experts, which can be provided by security professionals with advanced certifications including CISA, CISSP, and GIAC, can assist your company to evaluate your processes and governance policies and review your network architecture to allow you to design the highest level of security for your teleworkers.

Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper describing critical things to focus on for securing a network that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Remote Workers
The field of Data Protection covers saving and restoring vital information so as to prevent data loss and reduce restoration time in the event of storage failures resulting from hardware breakdowns, programming hiccups, operator error, malware, or other causes. Dependable data protection strategies can be especially challenging to architect and maintain in hybrid networks that combine in-house data centers, cloud resources, and at-home workers.

  • Backup/Restore solutions for telecommuters must cover diverse types of personally owned endpoint devices. Progent offers fast online access to consultants knowledgeable about a wide range of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Popular backup/recovery solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources spread across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud storage and includes granular recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity (DR/BC) plans often anticipate scenarios that call for a quick switch to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity consultants can assist you to produce, document and test a DR/BC plan that includes the logistics of moving to telecommuting.

Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager offers a centralized platform for safeguarding corporate data by controlling local, mobile, and home-based endpoint devices.

Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and software. Remote endpoint computers can be personally owned or company owned. IT admins managing the enrolled endpoint devices of at-home workers can utilize Intune to deploy and authenticate applications on devices, push updates and certificates, set up rules for permission to access data and networks, set passwords, establish VPN tunnels, determine how telecommuters share information, set up threat protection, verify security compliance, and erase sensitive information from missing, stolen or decommissioned devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS devices. To find out about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint devices of your at-home workers, see Intune telecommuter endpoint management consultants.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that allows network administrators to keep offsite endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual application delivery technology for authorization control, application management, and setup management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a one-time purchase. Key features of Workspace ONE include rapid remote provisioning of new laptops, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies management reporting and analytics, email encryption, and integration with Microsoft applications and cloud-based products. To find out about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.

Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Akron, Ohio business, call 1-800-993-9400 or go to Contact Progent.