Akron Telecommuters Connectivity Support Services
System Design, Setup, Administration and Troubleshooting Consultants
Expanding your remote workforce can have a significant effect on IT infrastructure, cybersecurity, and corporate culture. Progent has 20 years of experience assisting SMBs to design, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can help your Akron organization to pick the right technologies and adhere to leading practices in creating and operating a safe virtual office ecosystem for teleworkers that promotes teamwork and delivers maximum business value. Progent offers services that go from as-needed guidance for getting you over occasional IT bottlenecks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can help Akron, Ohio organizations to succeed with any aspect of creating a high-functioning work-from-home environment by providing network infrastructure design and configuration services, VoIP PBX expertise, video conferencing integration, collaboration platform selection and deployment, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and unified management.
Infrastructure for an At-Home Workforce
Configuring the physical and software infrastructure needed for a remote work environment can be especially complicated if you must accommodate a combination of personal hardware such as PCs and notebooks, routers, and wireless APs from various manufacturers and with a mix of operating systems and firmware levels. Progent's background delivering remote help for both outdated as well as modern technologies in virtual office solutions allows you to make cost-effective use of your existing infrastructure and provides you with fast access to expertise for implement essential upgrades. Support services available from Progent to assist your company to implement a productive telecommuting infrastructure include:
- Virtual Private Network connectivity makes it possible to create a secure tunnel for authorized remote workers to use IT resources located at your company datacenter or in a public cloud. Progent's consultants can help you to deploy and maintain VPN access between your teleworkers and your various network resources by providing online VPN configuration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco-certified ASA experts can help your telecommuters to set up Cisco's popular AnyConnect software to provide safe VPN connections for a broad range of endpoint devices including Microsoft Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products enable an at-home worker to see and use a remote PC's desktop. This technology provides network managers more control over the computing environment of at-home employees and ensures them a consistent and more productive experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
- Routers attach at-home networks to the Internet and typically support VPN tunnels, home wireless connectivity, and firewalls. Progent can provide expert online support for configuring routers from a range of manufacturers. See router configuration services from Cisco-certified consultants.
- Home Wireless networks, typically supporting the whole family and visitors, are commonly used by at-home employees to access their Internet router for work. This can create performance as well as security issues. Progent can help businesses to mitigate these problems by providing expertise that include Aironet configuration expertise, Cisco-certified Meraki wireless installation consulting, and Ubiquiti Unifi WiFi access point integration assistance.
- Internet access solutions impact the performance and availability of connections between telecommuters and the company data center. Business-critical applications may demand backup Internet access in case the normal connection breaks. Progent offers guidance for picking Internet service providers, selecting sensible service bundles, and configuring fault-tolerant Internet access. Refer to Internet access integration services.
IP Voice Solutions for Telecommuters
Expanding the business PBX environment to accommodate teleworkers is vital to supporting an effective at-home workforce. A broad range of cloud-based VoIP products are popular with SMBs to support remote users. Many enterprises rely on Cisco's modern or legacy products for VoIP solutions. Progent can assist organizations of any size to design or maintain a remote IP voice environment that provides the versatility, transparency and security needed for at-home workers. Progent's Cisco-certified CCIE Voice consultants offer high-level support to help organizations tune their current Cisco IP voice environments to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers advanced IP telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and mixed media software deployed throughout the network. Unified Communications Manager supports other combined media services like unified messaging, voice/video conferencing, and customer collaboration networks. For more information about Progent's CUCM expertise, visit CUCM consulting services.
- Cisco CallManager is Cisco's earlier call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist your company to support your current CallManager deployment or upgrade efficiently to Cisco's modern IP telephony products. To find out about Progent's support services for CallManager and Cisco's other early IP voice products, see CallManager expertise.
- Cisco IP Gateways provide integration with PSTN networks and with clients working beyond the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways such as the UC520, UC540 and UC560 products and for modern Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN infrastructure to work with these solutions and deliver online deployment and debugging expertise.
Video Conferencing for Remote Workers
A wide range of video conferencing platforms from major vendors support online discussions, video conferencing, chat sessions, and content sharing for both local users and teleworkers. Many companies utilize a mix of conferencing products to accommodate their different partners and clients. Progent can assist your organization to manage your existing voice/video conferencing ecosystem and enhance the productivity of your remote employees.
- Skype for Business is Microsoft's popular communications platform that supports presence, IM, voice and video calling and conferencing as well as the seamless integration of these functions within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help you to deploy and manage Skype for Business client software to accommodate your remote workforce. To learn more about Progent's support services for Skype for Business, see Skype for Business integration experts.
- FaceTime is Apple's multiuser video calling app for compatible iOS and macOS devices. FaceTime works over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow as many as 32 simultaneous users for video calls. For details about Progent's support services for FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports remote conferencing for virtually all desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing discrete content or screens, presentations that embed rich media such as Microsoft PowerPoint, session recording, plus revision and playback for future reference and training. To learn more about Progent's support expertise for Cisco Webex as well as for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conferencing, contacts, and information with capabilities such as video calling, threaded chat, plus file sharing. For details about Progent's support expertise for Microsoft Teams and for additional Microsoft 365 apps, refer to Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and troubleshooting services for these products and assist your business to tune your WAN architecture to host them.
Microsoft Integrated Collaboration Platforms for Teleworkers
Microsoft's collaboration products are closely integrated with Microsoft's familiar Office and Microsoft 365 families, providing a powerful ecosystem of productivity apps that deliver a consistent user experience for sharing information across a corporate network and on a broad range of endpoint computers. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange Server since their first releases and can help your company to configure these flagship collaboration platforms to maximize the effectiveness of your remote workforce.
SharePoint uses web entities to facilitate collaboration and information delivery by providing policy-driven delivery of content, business processes, and tools for searching through enterprise-wide business data. SharePoint allows you to build protected portals that allows at-home workers to view and edit aggregated business intelligence by means of Wikis, Blogs, social sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, refer to SharePoint configuration and application development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange consulting expertise, visit integration consulting for Exchange Server.
OneDrive is Microsoft's collaborative cloud storage service, similar to GoogleDrive. Remote users can save files to OneDrive, and colleagues can access them securely through a browser. Included with Microsoft Office and Microsoft 365, OneDrive allows at-home employees to jointly author files. Edits created offline are uploaded when you reconnect to the Internet. To learn about Progent's consulting services for OneDrive, go to Onedrive integration consulting.
Cloud Integration Services for Teleworkers
Progent offers advanced remote support for helping organizations to build, manage and optimize cohesive hybrid network architectures that incorporate physical data centers, at-home workers, branch offices, and cloud resources. Progent can provide top-tier consultant for all modes of public cloud service including Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers fix issues with public cloud connectivity, authentication, and security.
Microsoft Azure is a leading family of cloud software and services that enables you to utilize infrastructure, servers, and critical apps hosted on Microsoft's massive cloud. Azure offers over one hundred services services such as the ability to host Windows and Linux-powered VMs, scalable cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can help your organization to deploy VMs on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure AD, and plan data backup and restore solutions with Azure Backup. Progent can also help you create secure connections to Azure for remote workers by setting up and debugging firewalls and VPN IPsec tunnels. For information about Progent's expertise for Azure, visit Microsoft Azure consulting services.
Microsoft 365, formerly called Office 365, is Microsoft's growing suite of business productivity software and cloud-based services offered on a subscription basis. Microsoft apps and services are provided in a variety of bundles intended for customers ranging from students and households to large enterprises. Progent offers fast and affordable online access to experts knowledgeable about Microsoft 365-compatible client devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to evaluate the various subscription bundles offered with Microsoft 365 and deploy 365 applications for your telecommuters in a way that delivers maximum business value. For information about Progent's consulting services for Microsoft 365, see Microsoft 365 consulting expertise.
Microsoft 365 Exchange Online is among the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the benefits of reduced costs for physical infrastructure, simplified management, dynamic scaling, high availability, and additional advantages associated with public clouds. Microsoft has designed Exchange Online to operate smoothly with local deployments of Exchange, enabling you to build hybrid cloud/onsite networks. Progent's certified Exchange experts can provide occasional help to guide you through tough IT bottlenecks and also offer comprehensive project management services to ensure your remote workers have easy and safe access to your Microsoft 365 Exchange Online deployment. For information Progent's expertise for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud arena and is the world's top provider of cloud-based services. Progent can provide fast and economical online contact with cloud connectivity consultants who can assist your business to design, implement, maintain, and debug hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds like Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to help your company to create a high-uptime network architecture to make sure your employees have a productive computing experience whether they are working from your headquarters, a branch office, at home, or on the move. For information about Progent's expertise for Amazon AWS, visit Amazon AWS consulting support.
Google Cloud is a popular set of public cloud services that offers Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to expand your existing IT resources with the Google Cloud Platform, and Progent's database experts can show you how to make your mission-critical apps cloud friendly so your at-home workers can take full advantage of Google Cloud Platform services. Progent can help your business to deploy virtual machines on Google Cloud Compute Engine, plan an efficient storage system with Google Cloud Storage, and streamline access management for teleworkers with GCP Cloud Identity services. Progent's experts can also assist you to utilize GCP's unified management technology to control and monitor your Google Cloud environment. To learn, visit Google Cloud Platform (GCP) consulting expertise.
Help Desk Services for Teleworkers
A sudden, enterprise-wide changeover to a from-home workforce, which might be driven by an epidemic or as part of a business continuity preparedness plan, can overwhelm even a high-performing internal Help Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Support Desk support services leverage Progent's nationwide network of remote technical support specialists combined with world-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all facets of online Level 1 desktop support from help requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to track or update their active tickets, enter information, and upload screenshots or relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to resolve advanced problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Support Desk Supplemental Service enables you to supplement your current Support Desk staff by splitting delivery of Call Desk support services transparently between your regular support personnel and Progent's extensive roster of desktop support technicians and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support solution utilizing the leading professional services automation (PSA) platform for managing help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. For information about how Progent's Call Center Supplementation Services can help your company to provide best-in-class IT support to your at-home employees, visit Progent's Call Center augmentation Services.
Cybersecurity for Remote Workers
Work-from-Home (WFH) staff members typically utilize their own computing devices and usually operate in a poorly secured physical area. This situation multiplies their vulnerability to cyber attacks and requires judicious deployment of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, thorough end-user education, and the development of security policies based on best practices. Progent's veteran group of IT security solutions experts can help your business to plan, deploy and maintain an effective cybersecurity solution that protects critical information assets in environments that include an at-home workforce.
Firewalls enable you to create a network environment that can be safely accessed by local users and by telecommuters, mobile workers, suppliers, clients, and the public. Next-generation firewall devices allow you to assign and control different access rights to different groups of users and to expand your IT network and modify your security as your company evolves and as cyber threats grow more sophisticated. Progent works with both new and legacy firewall devices from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall configuration services, refer to firewall support services.
Online Endpoint Security Monitoring makes it possible to track the disparate computers utilized by telecommuters and either reject or identify and mitigate modern cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is put on every secured endpoint device, monitoring all activity and utilizing state-of-the-art machine learning and full execution context from SentinelOne to detect zero-day threats at inception. When a cyberattack is discovered, ProSight ASM immediately disconnects the impacted endpoint device from the network to contain the threat. Since the ProSight ASM agent is self-contained, endpoints remain protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To learn more about ProSight ASM, refer to remote endpoint monitoring for remote workers.
Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you log into a secured online account and give your password you are requested to confirm who you are on a unit that only you possess and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this added means of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may register multiple verification devices. To find out more about Duo two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) services for an at-home workforce.
Security Audits can evaluate the vulnerability of your information system to all classes of external and local security threats for a network that includes telecommuters. Progent can run remote, automated cybersecurity inventory software for rapidly and affordably detecting a broad range of security holes that can be surfaced over the Internet. Progent's security audit experts, which can be provided by security professionals with advanced certifications including CISA, CISSP, and GIAC, can assist your company to evaluate your processes and governance policies and review your network architecture to allow you to design the highest level of security for your teleworkers.
Download White Paper: Protecting a Work-From-Home Network
To read or download a white paper describing critical things to focus on for securing a network that includes work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for Remote Workers
The field of Data Protection covers saving and restoring vital information so as to prevent data loss and reduce restoration time in the event of storage failures resulting from hardware breakdowns, programming hiccups, operator error, malware, or other causes. Dependable data protection strategies can be especially challenging to architect and maintain in hybrid networks that combine in-house data centers, cloud resources, and at-home workers.
- Backup/Restore solutions for telecommuters must cover diverse types of personally owned endpoint devices. Progent offers fast online access to consultants knowledgeable about a wide range of products for backing up Windows, Apple Mac and Linux/UNIX powered servers and desktop computers as well as laptops, iOS and Android tablets and handhelds. Popular backup/recovery solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources spread across a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud storage and includes granular recovery and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans often anticipate scenarios that call for a quick switch to a work-at-home environment. Progent's senior disaster recovery preparedness experts and business continuity consultants can assist you to produce, document and test a DR/BC plan that includes the logistics of moving to telecommuting.
Unified Management for At-Home Workers
Microsoft has renamed and rebundled its endpoint management products under the title Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager offers a centralized platform for safeguarding corporate data by controlling local, mobile, and home-based endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises computers and software. Remote endpoint computers can be personally owned or company owned. IT admins managing the enrolled endpoint devices of at-home workers can utilize Intune to deploy and authenticate applications on devices, push updates and certificates, set up rules for permission to access data and networks, set passwords, establish VPN tunnels, determine how telecommuters share information, set up threat protection, verify security compliance, and erase sensitive information from missing, stolen or decommissioned devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS devices. To find out about Microsoft Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to administer the endpoint devices of your at-home workers, see Intune telecommuter endpoint management consultants.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that allows network administrators to keep offsite endpoints up to date and protected. Workspace ONE incorporates VMware AirWatch technology for centralized endpoint management plus VMware's Horizon virtual application delivery technology for authorization control, application management, and setup management of endpoint computers. Workspace ONE operates with endpoints based on Windows 10, macOS, iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-premises product through a one-time purchase. Key features of Workspace ONE include rapid remote provisioning of new laptops, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, unifies management reporting and analytics, email encryption, and integration with Microsoft applications and cloud-based products. To find out about Progent's support services for VMware Workspace ONE, visit VMware Workspace ONE remote device management consultants.
Contact Progent for Remote Workforce Support Services
To contact Progent about creating and managing an efficient telecommuter environment for your Akron, Ohio business, call
An index of content::
Largest Consultancy Virtualization
Computer Engineer Mission Critical IT Applications
By using virtual server technology, businesses are able to run many virtual machines on one physical server. Virtualization technology allows IT organizations to enjoy all the advantages of server isolation, but without the costs associated with buying extra server equipment. Virtualization is also the critical technology for private clouds, which provide major benefits such as lowering the costs of hardware, datacenter facilities, and management while improving information protection, network availability, and disaster recovery. Other key server management technologies are network monitoring software, Windows Server Update Services, and remote system management cards. Progent's certified server management experts can help you with all aspects of server consolidation and administration to enable your company to contain costs and conserve time.
Cisco VPN and Firewall Technology Consulting
Cisco ASA 5500 Firewall Upgrade Consultant
Progent's CCIE-certified networking consultants can help you to manage legacy PIX 500 or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls. Progent can also help you to set up, administer, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.
SPA500 Series IP Phone Remote Support Services
Cisco VoIP Phones and Unified Messaging Remote Consulting
Progent's Cisco IP phone and video IP phone experts can assist your business to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from legacy Voice over IP products to the newest HD media phones. Progent's consultants can also assist you to integrate your IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Unified CM Express to build a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Unified CM applications such as Cisco Unified CM IM and Presence Jabber, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's consultants can provide support with any facet of Cisco IP Phone integration including reviewing dial plans, configuring SIP trunking, deploying ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.
ISA 2004 Enterprise Edition Server Network Consultants
IT Services Internet Security and Acceleration Server
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have long experience configuring ISA Server-based security solutions for IT networks with many sites, remote workers, and line-of-business web applications. Progent's ISA Firewall consultants can assist your small business in planning and implementing a configuration of ISA 2000 Server or ISA Server 2004 that meets your network protection requirements without overly limiting your IT system productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
IT asset management Services
ProSight IP address management Consultancy
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it.
MRTG for Linux Specialist
Nagios IT Consultant
Network monitoring typically entails tracking a network's resource utilization to help uncover data traffic backups or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring tools that run under Linux or UNIX and can be deployed to monitor mixed-platform environments where Linux and Windows coexist. Progent's network integration consultants can show you how to take advantage of both these programs to tune and troubleshoot your network. Progent's Linux consulting services provide small companies and developers help with managing and servicing UNIX and Linux networks that work with Windows-based technology.
.NET Web Application Development Firm
Award Winning .NET Raspberry Pi Contract Programming
Progent's application experts have worked for two decades with .NET technologies and the Visual Studio development environment and can create or enhance .NET applications quickly and at low cost.
Meraki MX68 router Help and Support
SD-WAN Services Online Consulting
Cisco offers a full product line of routers that includes routers built to provide the security, bandwidth, and reliability required by customers from small offices to worldwide enterprises and ISPs. Cisco routers include support for redundancy, transparent failover, and redundant power for improved reliability and network uptime. Progent can show you how to select and integrate Cisco routers to build a reliable foundation for your IT system and to make it easy to expand as you support new users, open new offices, deploy new services, open your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a variety of routers powered by Cisco's IOS operating system, including Cisco's 800 family of small office routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, plus older 3600 and 3700 Series Routers.
802.11x Wi-Fi Site Survey Remote Troubleshooting
WLAN Site Survey Online Support Services
Progent's Wi-Fi site survey services help you to design, deploy and debug a Wi-Fi LAN optimized for your environment, offering you a wireless solution that delivers the reception, speed, density, security, and hand-off ability your business requires.
Largest Support and Integration Shared Help Desk Ticketing
Virtual Call Desk IT Consultants
Progent's Microsoft certified Consultants provide several ways to help mid-size and large companies create a cost-effective and productive internal Network Support Helpdesk. Progent's consulting services include Return on Investment evaluation, process analysis and enhancement, management reporting, training of internal personnel, and documentation of procedures. Progent's Software Selection and Deployment Support Services help businesses sift through the various top level Help Desk application programs on the market and determine which products might be excessively costly, lack critical features, or align poorly with your organization's corporate culture. Progent also offers short-term staffing for companies who need to augment their internal Help Desk staff for special tasks or to fill in for vacationing or indisposed personnel.
CISSP Certified Cybersecurity Specialist
Consultants CISSP Certified Cybersecurity
Progent's CISSP-certified cybersecurity experts can assist businesses of any size with any aspect of IT security. Progent can help create cost-effective security solutions that protect a small office from advanced threats or Progent can plan, deploy, and monitor a comprehensive security strategy for hybrid enterprise networks that accommodate onsite, online, and mobile users accessing IT resources distributed across a mix of physical sites and various clouds.
Biggest Data Protection Manager 2016 and Azure Recovery Services Computer Consultants
Microsoft Data Protection Manager 2016 Onsite Technical Support
System Center 2016 Data Protection Manager (SCDPM 2016) provides near-continuous backup and simplified recovery capabilities for Microsoft environment. SCDPM 2016 offers application-sensitive backup for key platforms such as Microsoft SQL Server, Exchange Server and SharePoint, protects Windows and Linux virtual machines, supports VMs hosted by Windows Hyper-V as well as VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can help businesses of any size to design, implement, manage, and repair an enterprise-wide backup/recovery system powered by SCDPM 2016. Progent can assist you to upgrade from an older version of Data Protection Manager or from a legacy system, and Progent can optimize your DPM 2016 environment for on local, hosted, cloud-based or hybrid deployment models. Progent can provide online or onsite consulting expertise and can provide as-needed guidance to help you through technical bottlenecks or deliver end-to-end project management services to help you complete your SCDPM 2016 initiative on time and on budget.
Online Support At Home Workers
Emergency Call Desk for Telecommuters Remote Support
Progent has 20 years of background assisting small and medium-size organizations to plan, implement, tune, administer, and debug computer networks that incorporate teleworkers.
Largest Cisco Firepower Management Engineer
Cisco Firepower 4000 Series Firewalls Technical Consultant
Cisco's Firepower Next Generation Firewalls provide a major performance boost compared to Cisco's popular ASA 5500-X security appliances and offer unified management of advanced cybersecurity features such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist your organization to plan and carry out an efficient upgrade to Cisco Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and help you enhance Firepower appliances with Cisco's security services to create and centrally control IT environments that span branch offices, data centers, private clouds and public clouds.
CISA Certified Security Expert Wireless LAN Online Consulting
Support Wi-Fi Network
Progent can help you plan, deploy, manage, and troubleshoot a viable Wireless LAN architecture, recommend appropriate hardware and software, and integrate wireless access points, wireless bridges, radio antennas, wireless controllers, and other wireless products. Progent can also show you how to create a complete 802.11x network security plan that is well aligned with the security plan for your entire business network.
Immediate Support Outsourcing Colocation Selection
Colocation Selection Troubleshooting
Colocation sites make it possible for businesses to share world-class data centers for hosting computer hardware that supports mission-critical applications. Progent's Microsoft and Cisco certified consultants can help your business with all aspects of your colocation program such as choosing and moving to a colocation site, creating system topology, specifying hardware, on-premises and on-line maintenance, establishing remote system management, and training your support personnel.
Compliance Audit SonicWall NSA 9650 Firewall
24/7 SonicWall TZ400 Firewall Evaluation
Progent's certified SonicWall firewall consultants can help you configure, maintain, and troubleshoot SonicWall firewall devices including the current SonicWall TZ and NSa families of appliances and the legacy SonicWall PRO 2040 products. Progent's CISM and CISA-certified cybersecurity experts can help you incorporate SonicWall firewalls into an end-to-end network protection solution and design security into your business processes.
network asset documentation management Services
Top Ranked domain expiration management Services
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it.
Network Engineers Mississippi
Colorado Software Consultants
Progent's Technical Response Center provides affordable national after-hours online troubleshooting for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers provide 24x7 telephone support and remote direct computer access to isolate and resolve technical problems quickly and affordably.
Top Rated Computer Consultants Work at Home Infrastructure
Remote Employees Network Infrastructure Consulting Services
Progent can assist small and medium-size companies to design, deploy and troubleshoot the infrastructure for remote workers.
Zero Downtime Data Center Consulting
Internet Data Center Consultants
Progent's Data Center consultants can help you identify high availability data centers that meet the specific needs of your business. High availability Internet Data Centers are particularly attractive to small companies because of their affordability and simplified logistics in comparison to pursuing a do-it-yourself approach. Attempting to design an in-house data center with even a minimum level of fault tolerance is too costly for typical small businesses. Progent is ready to help you get all the advantages of non-stop data centers and fault tolerant colo sites by offering a full array of engineering and maintenance services.
Microsoft SQL Consulting
Emergency MS SQL Technology Consulting
Microsoft SQL Server 2005 offers indispensable, standardized tools to IT professionals and network users, reducing the complexity of creating, integrating, administering, and accessing company data and database programs in environments ranging from handheld devices to corporate information systems. The complexity and integration requirements of Microsoft SQL Server 2005 require a network consultant with hands-on experience and broad knowledge in planning and deploying data-driven, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.
Cisco wireless Configuration
Wireless Access Point Support
Progent's Wireless Consulting Services provide a fast, economical way for companies of all sizes to deploy, manage and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you plan and deploy appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
DotNET Developer
24-Hour Development Companies .NET MAUI
Progent's software experts have worked for two decades with .NET tools and the Visual Studio development environment and can build or update .NET applications rapidly and affordably.
Network Assessment Envisioning Phase: Requirements Definition
Developing Phase: Pilots Solution Providers
In conducting consulting projects for enterprise clients, Progent uses a structured approach based on specified milestones so as to achieve budgetary, scheduling and technical targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology utilizes industry project management standards based on the best practices described by the Microsoft MSF methodology which includes requirements definition, design proposals, pilots, design tuning, and professional implementation. All phases are documented to make available a comprehensive description of technical services delivered and to assist in ongoing system maintenance.
Consult ProSight IP address management
Engineer password management system
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of the time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it.
MSP360 Managed Backup On-site Support
MSP360 VM Backup Network Engineer
Progent's data protection experts can assist your company to design, implement and debug a backup plan based on MSP360 software. MSP360 offers file/folder or image-based backup/recovery for VMs and physical machines, works with all leading public clouds, and permits businesses to create a data protection solution with a minimum Recovery Time Objective and a granular RPO. With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and management of your backup system to prevent data loss resulting from human mistakes, computer errors, malicious users, and malware attacks such as ransomware. To read more, see ProSight DPS 360 Backup services.
24-7 Firepower Computer Engineer
ASA 5500-X Firewall with Firepower Support Outsourcing
Progent's Cisco-premier CCIE network experts can help you to manage your current PIX or ASA 5500 security appliances and migrate to ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, configure, optimize, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services
Computer Consultant Windows Mobile
Smartphone Consultant
Progent's professionals provide expertise in multiple technologies related to mobile networking such as network architecture, Activesync, wireless security, wireless e-mail, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless software development. Progent's certified consultants can save your company time and money by using their wireless background to show you how to choose and configure wireless access technologies that fit the needs of your business. Progent can also tune your IT architecture so that wireless appliances work more reliably.
Microsoft Dynamics CRM Network Consultant
Network Consulting CRM
Microsoft CRM helps small businesses nurture profitable customer interactions. Built-in Sales and Customer Service modules allow in-house staff to share information to help improve selling success and deliver consistent, efficient customer service. Progent can configure the most sensible server and communications infrastructure, including local and offsite wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your company with a certified MSCRM professional who can help you integrate Microsoft Dynamics CRM with your marketing or customer service data.
Apple Mac Firewalls Network Security Auditor
Mac Virus Recovery IT Consultant
Progent's CISM-certified security consultants can show you how to safeguard your Apple Mac network through expert support offerings including performing security tests, clean up after virus and denial of service penetrations, configuring firewalls, integrating safe remote and mobile connectivity, installing monitoring software for protection against viruses, spam, and directory harvest attacks, and creating a company-wide security plan appropriate for the specific objectives of your business information system.
VMware Cross vCenter NSX Consulting Services
Urgent VMware SRM and NSX Disaster Recovery Specialists
VMware's popular Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for restoring services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to help your organization to design, configure, test and maintain a disaster recovery solution powered by VMware SRM.
Consultant Peppercon eRIC
Consulting HP Lights-Out 100c Remote Management Card
Remote management cards offer IT administrators complete control over a server without the requirement for a personal presence. Through these management cards, all console screen data plus keyboard and mouse functionality are exported to an off-site session to a support expert who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified engineers can assist you to design, deploy, and support a high-availability company network that incorporates remote management cards and Progent can use these remote server management cards to deliver efficient off-site technical assistance. Progent has experience with a number of remote management cards such as Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon eRIC remote server management cards.
Windows, UNIX, Solaris Configuration
UNIX, Windows Consultant
If your business operates a UNIX, Linux, or Sun Solaris environment or a mixed-platform network, Progent's CISM and CISSP-certified security specialists can assist your whole enterprise in a broad range of security areas including security administration practices, security architecture and strategies, access management systems and methodology, software development security, operations security, hardware security, telecommunications, network and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP stipulate the basic competencies and worldwide standards of performance that information security managers are required to possess. These certification offer executive management the assurance that those who have achieved their CISA or CISM qualification have demonstrated the background and knowledge to deliver world-class security support and engineering help.
Exchange 2013 Migration Outsourcing
Exchange 2013 Management Network Engineer
Exchange 2013 includes major enhancements to the capabilities of its predecessor Exchange 2010 and introduces powerful innovations as well as a redesigned architecture. These enhancements favorably impact key IT areas such as ease of administration, availability, security, operational costs, teamwork, extensibility, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange Server 2013 consultants can help you understand the potential advantages of migrating to Exchange Server 2013, create an efficient test and deployment plan, and train your IT staff to maintain your Exchange Server 2013 solution. Progent also offers ongoing remote support and management services for Exchange Server 2013.
Consultant Automated Server Inventory
Automated Server Monitoring Integration Support
ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the state of vital assets that drive your network environment. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can disrupt productivity.
Meraki MS 300 Series Switch Online Consulting
Meraki MS 300 Series Switch Online Support Services
Cisco's Meraki line of switches are designed for environments ranging from small branches to campuses. Progent's Cisco-certified consultants can provide affordable online consulting expertise to assist your company to design and implement a productive network architecture that incorporates Meraki switches, simplify network administration with Meraki's cloud-centric management architecture, define policies to ensure security and compliance, develop and validate a disaster recovery strategy, and resolve issues related to any facet of your Meraki ecosystem. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless access points to create a cohesive networking infrastructure.
Windows Server 2016 Hybrid Solutions Remote Troubleshooting
Windows Server 2016 Scale Out Clusters Network Consultants
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting services to assist organizations of all sizes to design and implement an efficient move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can help your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain clusters.
24-7 VMware Site Recovery Manager and NSX Integration Consultancy
VMware Site Recovery Manager Testing Consultant Services
VMware's market leading Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a repeatable process for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. SRM also allows transparent testing for site recovery, upgrades and patches and can produce reports to confirm full service restoration, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and maintain a DR solution based on VMware SRM.
Consultancy SentinelOne Ransomware Ransomware Defense
Malware Forensics Computer Engineer
Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology from SentinelOne to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats.
Open Now Juniper SSG320M Router Security Firms
Juniper SSG Firewall Information Technology Consulting
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
SIEM Technology Consulting
GIAC Certified Security Audits
Global Information Assurance Certification was established in 1999 to certify the knowledge of computer security experts. GIAC accreditations are recognized by companies and government organizations throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants can provide support for all of the security services addressed within GIAC certification such as evaluating infrastructure security mechanisms, incident management and response, traffic analysis, web services security and security information and event management (SIEM) solutions.
Specialists Microsoft Dynamics GP 2015 R2
Emergency Microsoft Dynamics GP 2015 Consultant
Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that improves cloud integration, works with popular handheld devices, allows one-time login with Microsoft Azure Active Directory, and strengthens security and compliance. Dynamics 2015 R2 also streamlines reporting, includes nine new Workflows, extends the Web Client, and adds over 100 improvements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants offer the depth and breadth of technical skills and experience to resolve the critical IT and business challenges associated with upgrading to Dynamics GP 2015 R2 and can assist you to perform a smooth migration that will maximize the business value of your investment in this mission-critical platform.
Meraki MR20 Access Point Setup and Support
Meraki Wave 2 Wi-Fi Access Point Remote Troubleshooting
Progent's Cisco-certified Wi-Fi networking consultants offer remote and on-premises consulting and troubleshooting services to help your organization to plan, install, administer, optimize, and debug wireless networks that utilize Cisco's Meraki APs. Progent's experts can also help your organization to plan and implement hybrid environments that combine on-premises and cloud-based services and that provide easy access, advanced security, unified management, and dependable performance for all your mobile and desktop endpoints.
Remote Access Support and Help
Cisco VPN Online Troubleshooting
Progent's Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or medium sized company deploy and support Cisco's security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to manage and offer the flexibility to expand with your growing business requirements. Progent's Cisco-Premier network consultants are familiar with Cisco's complete line of hardware and software targeted at preventing information pilfering, virus and worm outbreaks, DDoS attacks, and other security risks to your network. Progent can show you how to integrate Cisco products to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central client access control framework for user authentication, permissions, and tracking from an easy-to-use Web interface.
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