Akron Remote Workforce Connectivity Support
Solution Design, Setup, Administration and Call Center Consultants
Expanding your telecommuter workforce may have a major impact on IT architecture, security, and company workflows. Progent has 20 years of background helping businesses of all sizes to plan, deploy, manage, optimize, and troubleshoot IT environments that support at-home workers. Progent can assist your Akron organization to select the right technologies and follow leading practices in creating and operating a safe virtual office solution for telecommuters that promotes collaboration and delivers maximum business value. Progent offers support services ranging from on demand expertise for helping you past occasional technical roadblocks to full project management to help you carry out business-critical tasks.
Progent's consultants can assist Akron, Ohio companies to succeed with any facet of creating a high-performing telecommuting environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, security monitoring, backup/restore solutions, and streamlined management.
Infrastructure for a Remote Workforce
Integrating the physical and software infrastructure required to support an at-home work environment can be especially complex if you must manage a combination of personal hardware like desktop computers and laptops, routers, and Wi-Fi APs from various manufacturers and with a variety of OS software and firmware releases. Progent's experience delivering remote help for both outdated and current IT products in remote office solutions enables you to make efficient use of your available network infrastructure and offers ready access to top-tire consultants for implement essential updates. Support services available from Progent to help your company to create a productive telecommuting infrastructure include:
- Virtual Private Network technology makes it possible to create a safe connection for authenticated remote employees to use IT assets located at your company data center or in a public cloud. Progent can help you to configure and maintain VPN connections between your teleworkers and your key IT resources by providing online VPN configuration support. For businesses with Cisco's ASA security appliances, Progent's Cisco-certified ASA consultants can assist your at-home workers to utilize Cisco's AnyConnect software to provide safe VPN connections for a broad range of devices including Windows, Mac, iOS, Linux, and Android.
- Virtual Desktop Infrastructure (VDI) products enable a teleworker to see and use a data center PC's desktop. This provides IT managers more control over the digital ecosystem of telecommuters and offers remote users a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI consulting.
- Routers connect at-home networks to the Internet and support VPN tunnels, local Wi-Fi networks, and firewalls. Progent offers expert remote support for deploying routers from all major manufacturers. See router integration support from Cisco-certified experts.
- Home Wi-Fi networks, often supporting the whole family and visitors, are frequently utilized by at-home employees to access their Internet router for work. This can create throughput and cybersecurity issues. Progent can help businesses to mitigate these issues by delivering expertise that include Aironet integration expertise, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti Unifi wireless access point integration assistance.
- Internet connectivity methods impact the performance and availability of connections between at-home workers and the company network. Mission-critical processes may require backup Internet connections in case the primary connection fails. Progent offers expertise for identifying ISPs, picking appropriate bandwidth and data volume bundles, and configuring high-availability Internet access. See Internet access solutions.
IP Voice Integration for Teleworkers
Expanding the business PBX environment to accommodate teleworkers is critical to supporting a productive work-at-home solution. A variety of cloud-centric VoIP products are used by SMBs to server remote users. Many larger organizations rely on Cisco's current or older platforms for IP voice solutions. Progent can help businesses of all sizes to plan or tune a remote VoIP service that delivers the versatility, convenience and protection required for remote users. Progent's Cisco-certified CCIE IP Voice consultants offer high-level support to help businesses optimize their current Cisco VoIP environments to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) extends high-end telephony features to devices such as IP phones, media processing platforms, VoIP gateways, and mixed media apps used throughout the network. Unified Communications Manager manages other combined media services such as unified messaging, video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, refer to CUCM consultants.
- Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM. Progent can assist you to maintain your current CallManager environment or upgrade smoothly to Cisco's current IP telephony products. To find out about Progent's expertise for CallManager and Cisco's other older VoIP platforms, visit CallManager expertise.
- Cisco IP Gateways provide integration with PSTN networks and with users operating beyond the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration expertise.
- Other VoIP Products supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your WAN infrastructure to support these solutions and provide as-needed integration and troubleshooting expertise.
Video Conferencing for At-Home Workers
A broad range of voice/video conferencing platforms from major technology companies enable virtual meetings, video conferencing, chat sessions, and content sharing for both local workers and teleworkers. Many companies use multiple products to accommodate their various partners and customers. Progent's communications experts can help you to manage your existing voice/video conferencing environment and enhance the experience of your at-home employees.
- Skype for Business is Microsoft's leading unified communications platform that supports presence, IM, voice and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified specialists who can help you to deploy and maintain Skype for Business clients to accommodate your remote employees. For details about Progent's support services for Skype for Business, visit Skype for Business consulting experts.
- FaceTime is Apple's multiuser video calling platform for compatible iOS, iPadOS, iPod and Mac computers and smartphones. FaceTime runs over Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 simultaneous users for video calls. For details about Progent's support services for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most desktop or mobile devices. Delivered via Cisco's Webex Cloud, Webex capabilities include sharing specific content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, network-based capture, plus revision and playback for future reference and training. For details about Progent's consulting services for Cisco Webex and for additional IP video solutions from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conferencing, contacts, and information with capabilities such as IP voice and video calling, persistent chat, plus file sharing. To learn more about Progent's support services for Microsoft Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these products and help your business to optimize your network architecture to run them.
Microsoft Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a powerful environment of applications that create a cohesive user experience for sharing data and ideas throughout a corporate network and on a wide selection of endpoint devices. Progent has provided online consulting support for Microsoft SharePoint and Exchange Server since their first publication and can help businesses to deploy these critical collaboration products to optimize the productivity of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams can support chat, audio/video meetings with screen sharing, phone calls, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (previously branded Azure Active Directory) for supporting its complete range of capabilities. For details about Progent's support services for Microsoft Teams and Teams Premium, visit planning and deployment consulting for Microsoft Teams.
SharePoint utilizes web entities to allow collaboration and information delivery by offering policy-based delivery of data, business processes, and utilities for looking through enterprise-wide information silos. SharePoint permits you to create secure portals that allows remote workforce to see and update consolidated business intelligence by means of Intranets (Wikis), Blogs, social web sites, and Web Parts. For details about Progent's SharePoint consulting expertise, visit SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange expertise, refer to integration expertise for Microsoft Exchange.
OneDrive is Microsoft�s shared cloud storage service, comparable to GoogleDrive. Remote workers can store files to the OneDrive service, and colleagues can access them securely via a web browser. Provided with Microsoft 365, OneDrive enables remote workers to co-author documents. Edits created offline are automatically synced when you go back online. For information about Progent's support services for OneDrive, visit Onedrive configuration consulting.
Cloud Integration for Remote Workers
Progent can provide affordable remote support for helping organizations to build, maintain and optimize integrated hybrid network models that incorporate physical data centers, teleworkers, branches, and cloud resources. Progent can provide top-tier consultant for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service (SaaS). Progent can help at-home workers resolve issues with public cloud access, authentication, and security.
Microsoft Azure is a leading family of cloud software and services that enables you to utilize infrastructure, virtual servers, and critical applications hosted on Microsoft's massive cloud. Microsoft Azure features more than 100 services services such as hosting for Windows and Linux-based VMs, on-demand cloud storage, email and messaging, application development with Visual Studio, and backup/restore. Progent can help your organization to deploy virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure AD, and plan backup and restore systems with Azure Backup. Progent's cloud experts can also help you create protected access to Azure services for telecommuters by configuring and debugging firewall appliances and VPN tunnels. For information about Progent's expertise for Azure, visit Azure consulting.
Microsoft 365, formerly called Office 365, is Microsoft's growing suite of business productivity software and cloud-based services offered on a subscription basis. Office applications and cloud services are marketed in a selection of bundles designed for users ranging from students and households to large corporations. Progent can provide fast and easy remote contact with experts familiar with Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent's experts can assist your business to assess the various subscription bundles available for Microsoft 365 and deploy 365 applications for your telecommuters to achieve maximum business value. To learn about Progent's support services for Microsoft 365, see Microsoft 365 consulting expertise.
Exchange Online is among the most widely used applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online offers the benefits of reduced costs for physical infrastructure, simplified management, dynamic scaling, high reliability, and other advantages associated with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with local Exchange environments, allowing customers to create hybrid networks. Progent's Exchange experts are available for occasional assistance to get you past challenging technical bottlenecks and also offer comprehensive project management outsourcing to ensure your teleworkers have convenient and safe access to your Microsoft 365 Exchange Online deployment. For details Progent's consulting expertise for Exchange Online, see Microsoft 365 Exchange Online configuration and troubleshooting consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud arena and is the industry's top provider of cloud-based services. Progent offers fast and affordable online contact with cloud integration experts who can assist your business to design, implement, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other public clouds like Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking experts to help your company to build a high-availability network architecture to make sure your users have a productive computing environment whether they are working from your main office, a branch office, at home, or on the road. For information about Progent's expertise for Amazon AWS, visit Amazon AWS consulting support.
Google Cloud Platform (GCP) is a popular collection of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco experts can help you to expand your current IT resources with the Google Cloud Platform, and Progent's DBA experts can show you how to make your key apps cloud ready so your remote workers can benefit fully from Google Cloud services. Progent can help your organization to set up VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage, and streamline identity control for remote workers with Google Cloud Identity. Progent's experts can also help your business to use GCP's management tools to administer and track your Google Cloud environment. For information, refer to Google Cloud Platform consulting expertise.
Help Desk Services for Remote Workers
A sudden, enterprise-wide transition to a telecommuter workforce, which might be activated by an epidemic or as a component of a business continuity plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk Call Center services allow organizations to outsource or supplement their Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services utilize Progent's nationwide team of remote technical support experts along with world-class trouble ticketing and follow-up software to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial help requests to trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows telecommuters to check or update their active trouble tickets, enter details, and upload screenshots or relevant files. Technical support services are provided at a significant discount off Progent's ordinary Level 1 technical service rates, and Progent offers the option of fast hand-off to Level 2 and Level 3 support experts to resolve advanced issues. To find out more, see Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Help Desk Supplemental Service allows your business to supplement your existing Support Desk organization by splitting delivery of Support Desk support services seamlessly between your in-house support organization and Progent's extensive team of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collective support solution utilizing the number one professional services automation (PSA) tool for handling help requests and trouble tickets, assigning ownership, monitoring progress, and producing management reports. For details about how Progent's Help Desk Supplementation Services can help your business to deliver best-in-class technical support to your at-home workforce, visit Progent's Support Desk supplementation Services.
Security for Teleworkers
Work-from-Home (WFH) staff members commonly utilize their own devices and often work in a poorly secured physical area. This situation multiplies their vulnerability to cyber threats and requires careful configuration of firewalls, AV tools, MFA-based identity verification, remote endpoint monitoring, thorough user education, and the creation of policies built on best practices. Progent's seasoned roster of data security support experts can help you to plan, deploy and manage an effective security solution that guards critical information resources in networks that include an at-home workforce.
Firewalls allow you to create a network environment that can be safely utilized by on-premises users and by telecommuters, mobile users, suppliers, clients, and the public. Next-generation firewall devices allow you to configure and control different access rights to various groups of users and to expand your network and adjust your security profile as your business evolves and as cyber threats become more sophisticated. Progent works with both current and legacy security devices from all leading manufacturers like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. To find out more about Progent's firewall support services, go to firewall configuration and support services.
Online Endpoint Monitoring makes it easy to track the disparate devices used by teleworkers and either block or identify and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight agent is put on every protected endpoint, monitoring all activity and using state-of-the-art behavioral threat analysis from SentinelOne to detect zero-day threats at inception. When a cyberattack is spotted, ProSight ASM instantly disconnects the targeted endpoint device from the network to quarantine the threat. Since the ProSight ASM software agent is self-contained, endpoints remain secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight Active Security Monitoring, see remote endpoint monitoring for an at-home workforce.
Progent's Duo authentication Managed Services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a secured application and enter your password you are requested to confirm your identity via a unit that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used for this added means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You may register several verification devices. To learn more about Duo identity authentication services, see Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can evaluate the vulnerability of your network to all classes of outside and local security attacks for an environment that incorporates at-home workers. Progent can deploy remote, automated security inventory software for quickly and economically detecting a broad range of security holes that can be surfaced over the Internet. Progent's endpoint security audit consulting services, which can be provided by security professionals with top certifications such as CISA, ISSAP, and GIAC, can help your business to evaluate your workflows and governance policies and assess your WAN architecture to enable you to design top-level protection for your teleworkers.
Horizon3.ai's NodeZero Penetration Testing Platform is a leading-edge penetration test (pentest) product family that supports autonomous threat assessment of your at-home connectivity solution and your internal and perimeter networks so you can find, rank, fix, and confirm cybersecurity vulnerabilities before malicious hackers can take advantage of them. Progent's pentest experts can assist you to use NodeZero to carry out thorough penetration tests of your perimeter and your internal network so you can evaluate your present security profile. Progent can also assist you to strengthen your network security and can assist you to design and implement a unified cybersecurity ecosystem that simplifies management and provides maximum cyber defense for on-premises, cloud-based, remote, and perimeter IT assets. To find out additional information about Progent's threat assessment services powered by on NodeZero's PEN test platform, refer to Consulting Support for NodeZero's PEN Test Products.
Download White Paper: Protecting a Work-From-Home Environment
To read or download a white paper about key areas to focus on for protecting a network that supports telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
Data Protection involves saving and recovering critical information in order to avoid data loss and reduce restoration time in the event of storage failures due to hardware issues, software hiccups, user mistakes, malware, or any other reason. Dependable data protection solutions can be particularly challenging to architect and manage in hybrid networks that combine local data centers, public clouds, and at-home workers.
- Backup/Restore strategies for telecommuters must address diverse kinds of personally owned endpoint devices. Progent can provide quick online access to consultants knowledgeable about a wide array of products for protection Windows, Apple Mac and Linux/UNIX powered servers and desktops as well as notebooks, iOS and Android tablets and smartphones. Leading backup/recovery products maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To back up data distributed throughout a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery service that utilizes cloud-based storage and includes granular recovery and centralized management.
- Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate circumstances that require a quick changeover to telecommuting. Progent's expert disaster recovery planning experts and business continuity specialists can assist you to produce, document and test a DR/BC plan that addresses the logistics of moving to an at-home workforce.
Unified Management for At-Home Workers
Microsoft has rebranded and rebundled its endpoint management platforms under the name Endpoint Manager, which encompasses Intune for cloud management of mobile and remote endpoints and Configuration Manager for managing onsite endpoints. Microsoft Endpoint Manager provides a centralized environment for protecting corporate data by managing on-premises, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Configuration Manager. Intune is a cloud service for managing and securing remote devices and applications. Remote endpoint computers can be personally owned or company owned. Network admins managing the enrolled endpoint devices of telecommuters can use Intune to deploy and authenticate applications on devices, push patches and certificates, set up rules for permission to access data and resources, set passwords, establish VPN connections, control how home-based workers share information, set up threat protection, ensure compliance, and erase sensitive information from lost, stolen or deactivated endpoint devices. Intune works with iOS, Google Android, Windows, and macOS/OS X devices. To learn about Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to administer the devices of your telecommuters, refer to Intune remote endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management (MDM) product that helps network managers to keep off-premises endpoint devices up to date and secure. Workspace ONE incorporates VMware AirWatch for unified endpoint administration along with VMware's Horizon virtual application delivery technology for access control, application management, and setup management of endpoint devices. Workspace ONE runs with endpoints powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment via a one-time purchase. Top features of Workspace ONE include rapid remote provisioning of new laptops, quick onboarding of new users, policy set up and enforcement for all classes of devices, aggregated reporting and analytics, email encryption, and integration with Microsoft applications and cloud-based products. For information about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing a productive work-from-home environment for your Akron, Ohio company, phone
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Wi-Fi access point patch management Consultant Services
iPad patch management Consulting
Progent's managed services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your virtual and physical; servers, endpoint devices printers, network appliances such as routers and Wi-Fi APs, and IoT devices like alarms and health monitors.
Cisco Jabber Integration Services
Cisco Jabber Network Consultants
Cisco Cisco Unified Communications Manager, previously known as CallManager, functions as the foundation of Cisco's communications and collaboration platform. Unified CM and Unified Communications Manager Express (CME) offer a borderless IP-PBX by integrating tightly with apps like Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's CCIE-certified consultants offer effective and affordable online and onsite expertise to assist organizations of all sizes to build and maintain CUCM environments by providing Unified Communications Manager configuration and technical support services that add maximum productivity. Progent's consultants can assist with any facet of CUCM configuration and troubleshooting in areas such as integrating VoIP phones and Video phones, designing dial plans, setting up SIP connections and PSTN calling, deploying ISR routers with CUBE support, designing UCS server failover solutions for high availability, capacity planning, and integration with Exchange Server.
Private Cloud Hosting for Virtual Data Centers Consulting
Virtual Server Private Cloud Hosting Services
Progent's Private Cloud Hosting outsourcing provides comprehensive hosting of a small organization's production servers in a solution that delivers the highest degree of availability and scalability and is in addition easy to migrate to another host. Progent's Private Cloud Hosting services are built on mature virtualization technologies that enable small companies with multi- platform IT systems to economize significantly on the expense of capital investments, system support, and IT administration while achieving world-class fault tolerance and an unprecedented level of vendor flexibility.
Progent Cybersecurity Experts in the News Consultants
Progent Cybersecurity Experts in the News Consultancy
Progent in the News is managed by cybersecurity expert Darrin Johnson.
Home Based Virtual Office Benefits for Microsoft Consultant
Compensation for Microsoft Consulting Contract Job Opportunities
Our compensation model is based on revenue sharing, so just like being a freelance contractor, your income is entirely driven by your generated revenue. Some of our support staff stress quality of life and elect to work at an easy pace, using our flexible schedule to pursue individual pursuits such as hiking, car racing, skiing, fishing, vacations, or sharing private time with family and friends. Others use the opportunity to earn major bucks through lots of work and extended hours. Progent completely encourages both ends of the spectrum and any point in the middle.
Microsoft 365 Gmail migration Configuration
Hybrid Configuration Wizard Help and Support
Microsoft allows you to create transparent hybrid ecosystems that integrate Microsoft 365 Exchange Online and on-premises Exchange systems. This permits you to have specific Exchange mailboxes hosted at your corporate datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consultants can help you with any phase of designing, integrating and debugging your hybrid Microsoft 365 Exchange Online solution. Progent's Exchange consultants can deliver as-needed support to help you through challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is successfully completed on time and within budget.
Remote Remote Troubleshooting Office SharePoint Server 2007
SharePoint Server 2007 Consultants
Progent's Microsoft-authorized experts can help you rationalize the economic case for implementing Microsoft SharePoint Server 2007, consult with you on the appropriate version of SharePoint Server for your application, offer configuration and deployment services, assist you to install Microsoft SQL Server as a supporting database, optimize your network integrity, integrate your standard and customized application software to operate with SharePoint Server 2007, develop a comprehensive security strategy that includes portal technology, and provide troubleshooting and Help Desk support.
ransomware rebuild Technology Professional
Consulting MongoLock ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help your business to contain the spread of an ongoing ransomware attack. Call 800-462-8800
Helpdesk Sharing Technology Consulting Services
Co-managed Call Center IT Consultants
Progent's Network Help Desk Call Center Outsourcing Services for desktop technical support are designed especially for small organizations who need immediate availability of a Help Desk Call Center with professional phone support and full escalation options but who must work within a modest information technology budget. Important components of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Optional Remote Access Provisioning, Initial System Evaluation, Problem Escalation, Virtual Help Desk Support, Per Minute Billing, and Help Desk Software Recommendation and Integration.
Exchange Online Archiving Information Technology Consulting
Microsoft 365 Portal Outsourcing
Microsoft allows you to create seamless hybrid environments that integrate Microsoft 365 and local Exchange systems. This allows you to have specific mailboxes hosted at your physical datacenter and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can help your organization with any phase of planning, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can provide occasional support to help you through stubborn technical bottlenecks and also can provide extensive project management outsourcing to make sure your hybrid Exchange initiative is carried out on schedule and within budget.
Remote BlackBerry Exchange Online Consulting
RIM Blackberry Consultant
Progent offers the services of RIM BlackBerry-premier consultants who can help small organizations to design, manage, and troubleshoot BlackBerry solutions economically and effectively, doing away with the requirement for an internal BlackBerry specialist and reducing the cost and hassle of supporting a mobile workforce. Progent's BlackBerry specialists offer in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and CISM-certified security engineers. This wide range of expertise, in conjunction with Progent's proven online service delivery model, provides small businesses an efficient option for incorporating BlackBerry technology productively into their information system.
Award Winning Meraki MR18 Access Point Network Consultant
CCIE Certified Meraki MR20 Access Point Remote Technical Support
Progent's Cisco Meraki Wi-Fi access point experts provide remote and on-premises support services to assist organizations of any size to plan, deploy, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to configure and manage Meraki-based Wi-Fi infrastructure for environments that range from a telecommuter's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco products such as switches, ASR routers and ASA firewalls to build a cohesive network infrastructure that provides identical access, responsiveness, security compliance, manageability and availability for wired and wireless clients irrespective of their mobility or computing device.
Windows 11 Training Support and Help
Windows 11 and TPM Outsourcing
Progent's Microsoft-certified Windows 11 consultants offer a variety of services for Windows 11 such as cloud integration, mobile device management and synchronization, telecommuter connectivity, data and identity security, automated provisioning, and Help Desk Call Center support services.
Windows 2003 Cluster Computer Consultants
Non-stop Clustered Servers Support Services
Progent offers Microsoft Windows 2003 Cluster Server consulting to help your organization deploy non-stop server clusters that can deliver 100% uptime. Windows cluster servers for fault-tolerant networks include Windows Cluster Server, Microsoft SQL Server Cluster, and Exchange Cluster Server. By showing you how too plan high availability server clustering solutions around Windows Clustered Server 2003, Progent's Premier Windows experts ensure that your zero-downtime server clusters are configured to optimize the strategic value of your computer system.
24 Hour Microsoft Entra ID Consulting
Azure Resource Manager Professional
Progent can help you to design and implement a smooth migration from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to centralize identity and access services for both on-premises and Azure assets.
ProSight DPS ECHO Backup and Recovery Services Specialist
After Hours Information Technology Consulting Offsite BDR Services
ProSight ECHO Data Protection Services from Progent offer small and mid-sized organizations a low-cost and fully managed service for cloud backup/disaster recovery. ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information.
802.11ax wireless controller Support and Setup
Largest 5500 Wireless Controller Information Technology Consulting
Cisco's Catalyst family of Wi-Fi controllers simplify the management of wireless LANs by unifying the configuration and management of Wi-Fi access points, optimizing wireless throughput by reducing the impact of RF congestion, enhancing Wi-Fi uptime with rapid auto-failover, and hardening data security by detecting threats and analyzing traffic content based on user type and location. Progent can assist you to deploy Cisco Wi-Fi controller appliances to manage and monitor Wi-Fi LANs of all sizes. Progent can help you to maintain and troubleshoot your existing Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's modern wireless controller solutions.
64-bit Migration Specialist
64-bit Upgrade Technology Consulting
Progent's Microsoft-certified consultants can help you to enhance your servers and/or desktops from 32 to 64 bits. Progent can assist your company to understand the costs and advantages of migrating to 64-bit computing, design an affordable migration process that minimizes operational disruptions, and offer economical, expert remote help to assist your company to install 64-bit operating systems and applications on your current computers.
Flex Series Wireless Controller Support Services
9800 Series wireless controller Consultants
Cisco's Catalyst family of wireless controllers simplify the administration of Wi-Fi networks by unifying the configuration and management of wireless APs, tuning wireless throughput by limiting the impact of RF congestion, enhancing Wi-Fi availability with rapid auto-failover, and hardening security by detecting cyber threats and filtering traffic content based on user class and location. Progent's Wi-Fi consultants can help you to deploy Cisco wireless LAN controller appliances to manage wireless networks of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi solution or implement a smooth migration to Cisco's modern wireless controller solutions.
Programmer .NET Software
24/7 Microsoft Experts .NET Visual Basic Programming
Progent's software developers have worked for 20 years with .NET tools and the Visual Studio development system and are able to build or modernize .NET applications quickly and at low cost.
24/7 Microsoft 365 AD Connect Online Help
Hybrid Exchange Online and Exchange on-premises IT Consultant
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Microsoft 365 and on-premises Exchange deployments. This allows you to have certain mailboxes located at your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any facet of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange solution. Progent's Exchange specialists can deliver occasional support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is completed on time and within budget.
Juniper J4350 Router Security Company
Security Audit Services Juniper J Series Router
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
24 Hour MCSE Expert Certified System Center Operations Manager Specialists
Top Network Consultant Microsoft SCOM
Even if your business has a minimal network services group and a limited IT budget, your information network can still have the same high availability and performance that once needed a large internal service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-certified and Cisco-premier network consultants, the most recent network management products for 24x7 monitoring and alerts, and economical service programs such as a help desk call center to keep your mission-critical business applications and hardware operating.
Exchange 2003 Online Consulting
Consultant Services Exchange 2003 Server Upgrade
Progent's certified professionals provide technical help and network consulting services for Microsoft Exchange Server 2003, Microsoft Windows 2003 Server, and for the entire family of Microsoft Servers. Progent's upgrade, configuration, management, and troubleshooting expertise for Exchange Server 2003 include system design, deployment, project management, local and remote troubleshooting, Help Desk outsourcing, certified security evaluation, and comprehensive IT outsourcing.
Teleworker VoIP Computer Engineer
At Home Workers VoIP Integration
Progent can help small and mid-size businesses to configure IP voice platforms to provide their remote workforce the advantage of virtual access to the company phone network.
Internet Data Center Support and Help
Colocation IT Consulting
Progent's data center IT services are intended for businesses with equipment housed at IDCs or data center colocation hosting sites and in need of timely in-person service at the co-location site as well as remote support from Microsoft and Cisco Premier experts. Progent offers a full array of IDC and IDC and colocation consulting services such as system architecture evaluation, Windows and Linux server installation and support, troubleshooting for server and communications infrastructure, development and installation of high availability configurations, defining and deploying layered security defenses, firewall integration and support, configuring load balancing environments, and creating high-availability server and storage cluster configurations.
Palo Alto Networks Panorama Cybersecurity Contractor
Palo Alto Networks Zero Trust Security Consulting
Progent's Palo Alto Networks firewall experts can help you select, configure, and manage Palo Alto Networks firewalls to create a next-generation security environment that spans your on-premises and cloud-based assets and guards any user anywhere with any endpoint device.
Nephilim ransomware recovery Engineer
Top ransomware business recovery Professional
Progent's ransomware experts can assist you to assess your ransomware vulnerability, remotely monitor and guard your network, help with settlement negotiations with a threat actor, and rebuild a network victimized by a ransomware variant such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
Ryuk ransomware cleanup Professionals
ransomware removal and file recovery Consultant
Progent's experienced ransomware recovery experts can assist you to reconstruct a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Exchange SE and Windows Server 2019 Support and Setup
Exchange SE Online Help
Progent can assist you in any phase of your upgrade to Exchange Server 2019 including deploying Windows Server 2019 Core as a host for Exchange; designing high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; moving mailboxes; designing and configuring Windows Hyper-V; configuring hardware load balancing; building DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with Microsoft 365; and configuring Outlook.
Consultant SharePoint Server 2007
Technical Support Services Windows SharePoint 2007 Services
Progent's Microsoft-certified experts offer small and midsize companies computer consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, teams and information. SharePoint Portal Server offers a central spot for your employees or clients to connect to, manage, distribute and manipulate useful information, documents, and applications and to communicate with one another. It allows faster and better decisions, more efficient access across teams and more streamlined business processes. The main goal of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of information available inside and without a business network. Windows SharePoint Services join employees, clients, workgroups and major tasks with the knowledge they've created in a way that makes data easy to locate, download and apply.
Microsoft SUS Consultant
Windows Server Update Services Consulting Services
Microsoft Windows SUS allows network administrators to install and monitor the most recent Microsoft patches and security updates to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft SUS, IT personnel can completely and effortlessly manage the distribution of updates that are published via Microsoft Update to servers and workstations in an organization. Progent can assist you with technical details of the initial setup of Microsoft SUS such as planning the Microsoft WSUS deployment, setting up client's computers, establishing the Group Policy parameters, and making sure your Microsoft WSUS Group Policy Object is linked to an Active Directory container appropriate for your system environment.
Consultant Services ProSight Private Cloud Services
Private Clouds for Small Businesses Services
Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small company's production servers in a solution that gives the highest degree of availability and scalability and is in addition easy to move to another host. ProSight Virtual Hosting and management options are based upon mature virtualization techniques that allow small companies with mixed- platform IT systems to economize significantly on the expense of capital investments, infrastructure maintenance, and network administration while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor flexibility.
SQL Server 2012 Monitoring Consultants
Support SQL Server 2012 Migration
Progent can provide the support of certified consultants and experienced software programmers, DBAs, project managers, network infrastructure architects, business continuity planning specialists, and certified data security professionals to help your business to evaluate the potential advantages of SQL Server 2012 for your business, install test environments at your site or at Progent's test lab, plan and carry out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from other database platforms, and configure an efficient and secure IT infrastructure that lets you realize the full strategic benefit of SQL Server 2012.
Cisco Secure Firewall 3100 Series Remote Support Services
Support Services Cisco Firepower Configuration
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and include unified management of advanced cybersecurity features like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall experts can help you to design and carry out an efficient migration to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's security services to build and centrally control IT environments that include local offices, data centers, and cloud resources.
Services VMware vRealize Orchestrator vRO
VMware VCDX-NV Professionals
VMware's NSX virtual network technology enables you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high level of automation regardless of the physical components making up the basic IP network. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate Service Level Agreements and prove DR compliance. When integrated with VMware's NSX virtual network technology, VMware Site Recovery Manager can rapidly recover the entire virtualized network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to help your organization to plan, deploy, test and administer a DR solution powered by VMware SRM and VMware NSX.
Gentoo Linux Network Consulting
24 Hour Fedora Linux Technology Consulting Services
If you are producing Linux-based software in an environment that includes MS Windows-based servers, PCs, and office applications, Progent offers comprehensive information technology outsourcing that allows you to focus on your area of high-value know-how while avoiding the continual hassle of managing your company information system. By using automated server monitoring and by delivering online and on-site assistance when your business needs it, Progent represents an economical way for supporting an IT network that provides high availability, protection, and performance. Progent's UNIX/Linux developer support offerings feature full-service network support outsourcing, virtual infrastructure, online and on-premises support and troubleshooting, 24x7 monitoring services, and Helpdesk services.
24/7 Progent Contact
Contact Progent
For small organizations interested in Progent's IT outsourcing, consulting, or troubleshooting services, call 800-993-9400 or send email to information@progent.com.
System Center 2016 and Operations Management Suite Support and Integration
Consultants System Center 2016 Orchestrator
Small to middle size companies can now enjoy all the advantages of Operations Manager 2007 and also have fast access to Progent's Microsoft and Cisco Premier network consulting professionals. With Progent's affordably priced network support programs, small and midsize organizations can choose a basic Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager to provide small business networks enterprise-class availability, protection, and performance.
Sodinokibi ransomware recovery Professional
ransomware removal and recovery Consultants
Progent's experienced ransomware recovery consultants can help your business to rebuild a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.
Dynamics NAV Application Support
Dynamics AX Application Consultant
Progent can provide you with experts who can customize your Microsoft Dynamics ERP, MRP, and accounting system programs to suit your particular company requirements. Progent's Microsoft consultants offer expertise in Microsoft Dynamics AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also offers custom e-Commerce consulting support for secure, company-wide information sharing plus integration with CRM programs.
Infor SyteLine CloudSuite Debugging Consulting Services
Consult SyteLine ERP
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that embodies over 25 years of experience assisting manufacturing, distribution and service companies to manage complex supply chains and streamline key processes to get products to market quickly and adhere to customer commitments dependably. Progent can provide the skills of an ERP specialist with over two decades of background with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or onsite services that can range from as-needed guidance to comprehensive solution planning and project management. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, process improvement, customization, Configure/Price/ Quote, web site integration, technical support, ETL, Excel and SQL integration, training, and DBA services.
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