Urgent Remote Support for Akron Ohio UNIX, Linux, or Solaris SystemsFor small businesses in Akron Ohio, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.

Progent's online technical support services represent excellent leverage due to the fact that they have the real-world background and the sophisticated technology to solve most information system problems rapidly. Efficient support reduces direct expenses since solutions take up a smaller number of billable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in indirect costs by reducing or eliminating system outages and associated costs due to business disruption, upset clients, unproductive employees, and distracted executives.

Progent's pricing policy for online help is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical remote service firms, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast fixes manage to turn into major bills. Progent's skill at dealing with technical issues quickly results in your business spending less cash.

Progent's Remote Support Tools
Through years of experience, Progent has refined a collection of customized technologies and field-proven processes that allow the highest level of effectiveness for remote engineering help and troubleshooting for small and midsize business computer systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's online support team to access your environment remotely without violating network security.

Progent's sophisticated service reporting application maintains extensive documentation for all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services provided to each client by any Progent engineer. This history of problems and repairs is structured as an easily accessible internal knowledge base that permits Progent's remote support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available other vast support databases and allow fast response from vendors' internal product engineers with the result that Progent's remote service specialists are able to find the most efficient solutions promptly.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Akron Ohio or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.

Remote Network Support Services Offered Progent
Progent's phone-based technical service engineers offer advanced credentials in a comprehensive set of technologies. This broad range of IT skills allows Progent's consultants to manage almost any crisis that may occur in a small business information system. Certificates held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To support businesses with mixed-OS environments, Progent also provides the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP engineers.

Phone-based technical services Offered by Progent to customers in Akron include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of information technology including network infrastructure, email solutions, system and process security, UNIX and Windows coexistence, virtual server products for server consolidation and easy management, and migration from older applications to the latest Windows or Linux-powered environments. Progent's group-based approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can offer emergency phone-based assistance for diagnosing anomalies within UNIX/Linux systems powered by leading derivatives of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux platforms for which Progent offers expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian-GNU
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Akron OhioThe Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and validates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can handle even the most difficult issues occurring in network design, deployment, maintenance, protection, and repair. CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness because their deep expertise allows them to fix the most complex problems rapidly. In many instances, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Few support firms make Cisco CCIEs accessible to help small and medium sized companies. Progent offers quick telephone access to a Cisco authorized CCIE so your company can get timely assistance for serious network infrastructure problems that are impacting business productivity but are not within the experience of your ordinary computer support resources. Progent's Cisco CCIE support experts can tie into your computer system via sophisticated remote troubleshooting technology in order to provide fast, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

  • Authorized Windows Experts
    Windows Experts for Akron OhioProgent's Microsoft-premier remote service experts offer network troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help you with a broad variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2016 migration expertise, SharePoint Server 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business migration support, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a full array of remote desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Engineers
    CISSP Premier System Security Specialists for Akron OhioProgent's certified CISM and CISSP network security consultants can provide a range of security solutions that can improve the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to recuperate quickly after a serious penetration. Security consulting services offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after malicious assaults; integrating firewalls; designing secure techniques for off-site and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine local resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract projects that small companies frequently request. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables clients to complete major initiatives economically and on time. Progent's special remote consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk services are well suited for small businesses who lack the budget to support an internal Call Center but who require quick communication with an effective Help Desk Call Center with professional telephone assistance plus the available expertise to escalate complex tasks to high-level engineers.

    Progentís shared Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Help Desk consulting support can support you in building an efficient new Call Center or enhancing your current one, identifying or enhancing Help Desk Call Center software products to handle the particular needs of your business, or providing temporary online personnel to reinforce your existing Call Center resources during unusually busy situations like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk team of veteran network consultants gives your computer users in Akron Ohio immediate communication with an efficient network service resource with substantial experience offering telephone-based consulting and online repair service for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk recognition as a key driver of company performance, and Progent's policy is to solve instead of just track IT problems.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides phone-based advanced engineering expertise and education in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and MS Excel. To learn additional information concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac experts can support the imaginative facets of Macintosh systems by delivering remote help support and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs like scanning or digitizing audio or video or putting together an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Akron Ohio online network monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your IT support is proactive and automated. By exposing emerging trouble spots before they result in crashes, automated monitoring can avoid stressful and costly service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or networks that support a variety of OS platforms.

How Your Akron Ohio Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
(937) 519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
(419) 930-5536 Toledo Network Support Services

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    Troubleshooting SQL Server 2008

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    The CISA credential is a prestigious achievement that signifies expertise in network security audit and control. Certified by the American National Standards Institute, the CISA credential requires that consultants undergo an extensive test administered by the ISACA professional group. Progent offers the services of a CISA-Premier Cybersecurity audit professional trained to assist companies in the areas of IS audit process, information technology administration, systems and architecture ROI, information technology support, safeguarding of information assets, and disaster recovery planning.

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    For enterprises with branches in or any area covered by Progent's engineers, Progent's Microsoft-Premier network consulting professionals and authorized Cisco system consultants offer a variety of network consulting services such as project planning, SOX compliance, office relocations, corporate security, system architecture, local or remote emergency support, and technical support for colocation hosting facilities. A Progent network architect can show you how to plan a multi-office network that makes efficient use of co-location facilities and Internet hosting sites. Progentís Microsoft Premier consultants can help major corporations design, integrate and maintain major rollouts of the latest versions of Microsoft products such as Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise Windows. Progentís Cisco Certified Internetwork Expert and CCNP consultants can help you deploy Cisco products for connectivity solutions that incorporate simple, high-performance, integrated, and wireless networking.

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    Stealth intrusion testing is an important part of any comprehensive network security plan. Progentís security experts can perform extensive intrusion checks without the awareness of your organization's in-house network support staff. Stealth penetration testing shows whether current security defense systems such as intrusion incident alerts and event history analysis are correctly configured and consistently monitored.

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    Progent's Microsoft-certified consulting experts have over 10 years of background planning, deploying, optimizing and troubleshooting System Center Operations Manager environments and can provide organizations of any size advanced remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to design a topology for SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to install and set up Microsoft SCOM 2012 management packs according to industry best practices for monitoring network fabric as well as Microsoft and third-party apps and services. In addition, Progent can deliver responsive remote or on-premises troubleshooting to assist you to fix serious issues uncovered by Microsoft SCOM 2012.

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    Progent offers remote and onsite expertise to assist you with any facet of business intelligence (BI) reporting ranging from debugging or modernizing applications to designing and deploying an advanced business intelligence environment. Progent's management reporting experts can assist your company to support your existing reporting environment, assist you to upgrade reports from a legacy reporting product to a current solution, and deliver as-needed online mentoring tailored to your individual needs. Progentís management reporting professionals offer experience in all popular business analytics reporting tools including Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics add-ins including Power Pivot, Power Query and Power View, Report Designer and Report Builder.

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    Progent can help small and mid-size companies to set up their at-home employees with reliable integration with cloud services.

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    Progent's webinars provide small businesses the affordability, convenience, and flexibility of web-based learning and the proven pedagogic techniques of expert teachers who use the latest collaboration software to reproduce real-time, interactive classes. Progent can provide remote training for popular desktop software including components of Microsoft Office suite such as Excel, Word, PowerPoint, and Project: Microsoft Dynamics accounting and management solutions including Microsoft Dynamics GP (Great Plains); as well as other popular desktop applications such as Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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    Windows Server 2008 represents an important advance in making IT systems more secure and available, simpler to virtualize and administer, faster, and able to provide an improved platform for web publishing. Progent can help your business benefit fully from the improvements built into Microsoft Windows Server 2008 by delivering certified consulting, technical support, education, temporary staffing, monitoring, and security expertise.

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    Progent's Citrix experts can assist your organization to evaluate the business value of the available versions of Citrix Essentials for Hyper-V, assist you to integrate Citrix administration tools in your Hyper-V environment, and show you how you can use Citrix Essentials to enhance the responsiveness, availability, consistency, and fault tolerance of your virtualized environment while lowering the cost of resources and operations and simplifying management processes.

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    Progent's Microsoft Premier engineers offer expert consulting for enterprise-wide deployments of Microsoft Exchange 2007. Progent's consultants can show you how to prepare for multi-site Exchange Server installations or upgrades and can provide local personnel to help large companies with deployments of Exchange Server in the or any area served by Progent's consultants.

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    Progent's CISSP-premier cybersecurity consultants can help businesses of all sizes with any facet of IT security. Progent can help implement cost-effective security solutions that guard a small business from advanced threats or Progent can design, deploy, and monitor a comprehensive security environment for hybrid networks that accommodate local, online, and mobile clients accessing IT resources distributed over multiple physical datacenters and public and private clouds.

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    Progent's remote access and smartphone synchronization experts can assist you to design and configure connectivity solutions for off-site desktop PCs, notebooks, and wireless handhelds so they work seamlessly with your information network, enabling you to optimize the efficiency of your remote workforce.

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    Microsoft SQL Server 2016 offers significant improvements in performance, scale, data security, high-availability, BOYD support, plus integrated analytics and reporting. New features include PolyBase for handling relational and non-relational files in one appliance for big data applications, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud-based resources. Progent's Microsoft-certified consulting team can provide online and onsite support to assist businesses of any size to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft platforms including Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics CRM, Skype for Business, and System Center Operations Manager (SCOM).

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    Progent's Experts Team provides consulting in key fields including Apple OS networking and programs; Support for Linux-based, UNIX-based, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management customization; Line-of-business and vertical program help; CIO, business analyst, and project logistics services; Custom applications development and integration; Web site, eCommerce, Electronic Data Interchange, and client information portal development and deployment; Database support and performance help; Management information expertise; and Telecommunications architecture consulting.

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    Ubiquiti's UniFi line of Wi-Fi network appliances includes indoor and outdoor Wave 2 802.11ax Wi-Fi APs, security gateways, and managed switches. UniFi devices installed throughout multiple venues with any number of APs can be remotely configured and administered with free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, optimization, troubleshooting, monitoring, and reporting. Progent can provide the expertise of seasoned Wi-Fi consultants who can assist your organization to determine the value of UniFi products for your business and assist you to design, install, manage, and maintain your UniFi ecosystem.

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    Progent can assist businesses of all sizes to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT administration and reduce hardware expense. Azure includes a wealth of cloud services and Progent can help you to understand the benefits and limitations of various cloud computing models you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and local apps and resources and ensure you sidestep the typical mistakes small organizations make when moving to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also assist you to prepare perimeter firewalls and VPN connections and to integrate Apple iOS devices and Google Android smartphones and tablets.

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    Years of experience providing Microsoft expertise and Cisco network consulting has enabled Progent to build a unique ability for serving branch offices that need IT help with the responsiveness associated with with small firms but which offers professional communications, complete documentation, and compliance with enterprise IT protocols. If your corporation has a sales office situated anywhere in or any area served by Progent's engineers, Progent can provide a broad array of on-premises and remote network consulting services and system design assistance.

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    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPAA, FIRPA, and PCI and, when needed, can assist you to restore your critical information.

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    Progent's expertise providing Microsoft .NET support and SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer tools make it possible to design specialized line-of-business applications and eCommerce solutions that integrate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP/Great Plains management reporting services can show you how to create reports that allow you to track your business more effectively, transforming raw data into useful insights into your business.

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    Even if your company has a minimal network services staff and a modest technology budget, your information network can still have the same high reliability and performance that once required a substantial internal service group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-certified IT professionals, the most recent system management products for proactive monitoring and alerts, and economical service packages such as a help desk call center to keep your vital business applications and servers up and running.

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