For small businesses in Akron Ohio, Progent offers help for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security design and disaster recovery preparedness.
Progent's online technical support services represent excellent leverage due to the fact that they have the real-world background and the sophisticated technology to solve most information system problems rapidly. Efficient support reduces direct expenses since solutions take up a smaller number of billable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization benefits even more in indirect costs by reducing or eliminating system outages and associated costs due to business disruption, upset clients, unproductive employees, and distracted executives.
Progent's pricing policy for online help is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical remote service firms, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where fast fixes manage to turn into major bills. Progent's skill at dealing with technical issues quickly results in your business spending less cash.
Progent's Remote Support Tools
Through years of experience, Progent has refined a collection of customized technologies and field-proven processes that allow the highest level of effectiveness for remote engineering help and troubleshooting for small and midsize business computer systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology allows the engineers of Progent's online support team to access your environment remotely without violating network security.
Progent's sophisticated service reporting application maintains extensive documentation for all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services provided to each client by any Progent engineer. This history of problems and repairs is structured as an easily accessible internal knowledge base that permits Progent's remote support engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and working relationships with major industry leaders including Cisco and Microsoft make available other vast support databases and allow fast response from vendors' internal product engineers with the result that Progent's remote service specialists are able to find the most efficient solutions promptly.
Get Remote UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's remote services in Akron Ohio or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.
Remote Network Support Services Offered Progent
Progent's phone-based technical service engineers offer advanced credentials in a comprehensive set of technologies. This broad range of IT skills allows Progent's consultants to manage almost any crisis that may occur in a small business information system. Certificates held by Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.
To support businesses with mixed-OS environments, Progent also provides the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based technical services Offered by Progent to customers in Akron include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services cover a wide spectrum of information technology including network infrastructure, email solutions, system and process security, UNIX and Windows coexistence, virtual server products for server consolidation and easy management, and migration from older applications to the latest Windows or Linux-powered environments. Progent's group-based approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux consultants can offer emergency phone-based assistance for diagnosing anomalies within UNIX/Linux systems powered by leading derivatives of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the premier accreditation for network infrastructure professionals, and validates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can handle even the most difficult issues occurring in network design, deployment, maintenance, protection, and repair. CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs represent an exceptional cost-effectiveness because their deep expertise allows them to fix the most complex problems rapidly. In many instances, less qualified engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few support firms make Cisco CCIEs accessible to help small and medium sized companies. Progent offers quick telephone access to a Cisco authorized CCIE so your company can get timely assistance for serious network infrastructure problems that are impacting business productivity but are not within the experience of your ordinary computer support resources. Progent's Cisco CCIE support experts can tie into your computer system via sophisticated remote troubleshooting technology in order to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs can provide expertise in all of Cisco's top-selling family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Experts
Progent's Microsoft-premier remote service experts offer network troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help you with a broad variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business migration support, Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a full array of remote desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISM and CISSP network security consultants can provide a range of security solutions that can improve the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help you to recuperate quickly after a serious penetration. Security consulting services offered by Progent include: thorough security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; quick cleanup after malicious assaults; integrating firewalls; designing secure techniques for off-site and mobile access; protecting your messaging system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that seamlessly combine local resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent can provide the services of world-class remote consulting experts for contract projects that small companies frequently request. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants assigned. Progent's background in these special fields of computer technology enables clients to complete major initiatives economically and on time. Progent's special remote consulting services include:
How Your Akron Ohio Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Expertise
Progent's Help Desk Call Center service options for small and midsize organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Help Desk services are well suited for small businesses who lack the budget to support an internal Call Center but who require quick communication with an effective Help Desk Call Center with professional telephone assistance plus the available expertise to escalate complex tasks to high-level engineers.
Progentís shared Help Desk services allow your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can support you in building an efficient new Call Center or enhancing your current one, identifying or enhancing Help Desk Call Center software products to handle the particular needs of your business, or providing temporary online personnel to reinforce your existing Call Center resources during unusually busy situations like software transitions, mass upgrades, or installing new applications.
Progent's Help Desk team of veteran network consultants gives your computer users in Akron Ohio immediate communication with an efficient network service resource with substantial experience offering telephone-based consulting and online repair service for computer environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk recognition as a key driver of company performance, and Progent's policy is to solve instead of just track IT problems.
Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Consulting Team provides phone-based advanced engineering expertise and education in key application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and training for Microsoft applications including Microsoft CRM, Office Project, MS Office Word, and MS Excel. To learn additional information concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac experts can support the imaginative facets of Macintosh systems by delivering remote help support and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common jobs like scanning or digitizing audio or video or putting together an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide companies in Akron Ohio online network monitoring support powered by MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your IT support is proactive and automated. By exposing emerging trouble spots before they result in crashes, automated monitoring can avoid stressful and costly service breakdowns. Progent can also provide help with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or networks that support a variety of OS platforms.
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services