For small and midsize companies in Akron Ohio, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has provided online support to businesses in every state in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's online support engineers offer excellent value because they are equipped with the practical experience and the sophisticated technology to solve most network problems quickly. Efficient support reduces direct costs since service calls accumulate a smaller number of billable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves even more with incidental costs by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted management.
Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the services that you receive. Unlike typical online service organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate situations where quick solutions manage to end up as big invoices. Progent's skill at dealing with technical issues quickly translates into your business saving cash.
Progent's Remote Support Tools
Over the years, Progent has fine tuned a set of customized technologies and field-tested methodologies which promote the highest degree of efficiency for online engineering help and repair for small business computer systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to interface to your environment without breaching network security.
Progent's powerful service database system maintains extensive histories describing the support that Progent's clients have received. Progent's team service personnel have the benefit of the details of services delivered to each Progent client by any Progent consultant. This database of problems and solutions is organized as a conveniently exploitable proprietary knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft permit access to additional extensive technical databases and allow quick response from manufacturers' in-house support staff with the result that Progent's online consulting experts can arrive at the best solutions quickly.
Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Akron Ohio or to learn additional information about Progent's online support options, contact Progent at
Online Support Services Provided by Progent
Progent's remote technical service experts have credentials in a comprehensive set of products and technologies. This breadth of IT skills allows Progent's consultants to resolve practically any problem likely to take place in a small or midsize business network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.
To help companies with mixed-OS networks, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online services available from Progent to small businesses in Akron include:
Progent's UNIX/Linux consultants can provide emergency online help for resolving problems within UNIX/Linux networks based on popular versions of UNIX such as:
Progent in addition offers a wide range of remote desktop support including Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.
Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk or improving your current organization, identifying or customizing Call Center application software to address the particular requirements of your company, or providing occasional online staff to work with your internal Call Center resources to handle demanding scenarios such as software migrations, major upgrades, or installing new applications.
Progent's Call Center staff of experienced network professionals provides your computer users in Akron Ohio instant assistance from an effective network service group with years of experience offering telephone-based consulting and remote repair service for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a key driver of business success, and Progent's target is to resolve instead of simply annotate network issues.
Progent's Apple Mac professionals can promote the creative aspect of Apple Mac environments by offering remote help services and education in imaging, sound, and video. Progent's support professionals offer expertise in a large selection of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio or video or putting together an audio/video post production studio.
Remote Network and Server Monitoring Services
Progent offers companies in Akron Ohio remote network and server monitoring support based on MS System Center Operations Manager network monitoring, customized by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By anticipating potential problems before they expand into network outages, remote monitoring can ward off disruptive and costly service breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems that support a variety of operating systems.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
|Akron||1717 Brittain Rd
Akron, OH 44310
|(234) 285-6100||Akron Network Support Services|
|Cincinnati||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
|(513) 808-9721||Cincinnati Network Support Services|
|Cleveland||2515 Jay Ave.
Cleveland, OH 44113
|(440) 596-5997||Cleveland Network Support Services|
|Columbus||20 S 3rd St, Suite 210
Columbus, OH 43215
|(614) 826-7776||Columbus Network Support Services|
|Dayton||301 W 1st St, Suite 200
Dayton, OH 45402
|(937) 519-4355||Dayton Network Support Services|
|Toledo||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
|(419) 930-5536||Toledo Network Support Services|