UNIX, Linux, Sun Solaris, Mac OS X Online Technical Support for

For small and midsize businesses located in Akron Ohio, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex connectivity issues, plus the services of CISA and CISSP-certified security engineers to handle advanced security architecture and disaster recovery planning.

Progent's remote support engineers offer exceptional leverage because they are equipped with the practical background and the sophisticated technology to solve most network problems rapidly. Efficient support reduces immediate costs since service calls take up a smaller number of chargeable minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization benefits additionally in incidental costs by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused executives.

Progent's pricing model for online support is designed to get the most out of your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to many remote support organizations, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick fixes manage to end up as large bills. Progent's penchant for solving problems efficiently results in your business conserving money.

Progent's Remote Technical Support Technologies
Over time, Progent has refined an arsenal of customized technologies and field-tested methodologies which ensure the maximum level of effectiveness for online engineering help and repair for small and midsize business computer systems. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to interface to your environment remotely without compromising system security.

Progent's sophisticated service reporting system maintains thorough records of the support that Progent's clients have received. Progent's authorized service personnel have access to the history of assistance delivered to every customer by every Progent engineer. This history of anomalies and fixes is organized as a readily searchable internal knowledge base that enables Progent's remote technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft permit access to other vast support databases and permit priority response from manufacturers' in-house support staff so Progent's remote service specialists can come up with the most efficient resolutions quickly.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Akron Ohio or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, visit Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's remote technical support experts have advanced credentials in a comprehensive set of technologies. This broad scope of IT skills permits Progent's engineers to handle practically any crisis that may take place in a small or midsize company network. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Professional.

To help customers with multi-OS environments, Progent also provides the support of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP network security specialists, and CISSP-ISSAP engineers.

Remote support services available from Progent to companies in Akron include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and OS X remote consulting services address a wide array of information technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and simplified management, and transitioning from legacy systems to current MS Windows or Linux solutions. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.

  Progent's UNIX/Linux support engineers can provide emergency online help for resolving anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Major Linux variants for which Progent can provide expert support include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network consultants, and certifies a consultant's network technology skills at the expert level. CCIEs can deal with the most complex issues occurring in network design, deployment, management, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS network administration utilities and developing alternate approaches or locating software patches. Cisco CCIEs provide exceptional cost-effectiveness since their deep expertise enables them to solve the most intractable problems quickly. In common cases, less experienced service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Few consulting firms make Cisco CCIEs available to assist small and medium sized businesses. Progent offers fast phone contact with a CCIE so your company can receive timely help for severe network issues that are hurting worker efficiency but are beyond the scope of your local computer support resources. Progent's Cisco CCIE support experts can tie into your computer system by means of state-of-the-art remote troubleshooting tools to perform fast, secure, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's popular selection of networking products such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

• Authorized Microsoft Windows Support
  Progent's Microsoft-premier online support experts offer computer system repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can help your company with a wide range of technology support services such as Microsoft Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 migration (help, assistance, MS Exchange Server 2019 planning and configuration, MS Exchange 2016 migration, Exchange 2013 consulting, Exchange Server 2010 management, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent in addition offers a full range of online desktop support including Microsoft Windows 11 migration support and planning and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Certified System Security Professionals
  Progent's accredited CISSP and ISSAP security engineers can provide a variety of security services that can enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against attacks or assist your business to recover rapidly after a damaging breach. Security consulting services available from Progent cover comprehensive network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after virus and worm assaults; configuring firewalls; building safe mechanisms for off-site and mobile connectivity; guarding your messaging system from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting to help companies of any size connect their IT infrastructure with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that combine on-premises resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.

• Call Center Expertise
  Progent's Help Desk support alternatives for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk support services are a convenient solution for smaller companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who need fast communication with an efficient Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to high-level consultants.

  Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

  Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk or revamping your current organization, identifying or customizing Call Center application software to handle the special needs of your company, or adding occasional online personnel to reinforce your existing Help Desk resources during unusually busy scenarios like software transitions, mass upgrades, or rolling out new applications.

  Progent's Call Center staff of seasoned information technology experts provides your workers in Akron Ohio instant communication with a large network service resource with substantial experience delivering telephone-based consulting and remote troubleshooting for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk recognition as a significant driver of business efficiency, and Progent's policy is to solve rather than just record technical issues.

• Applications Services: Education, Development, and Problem Solving
  Progent's Applications Consulting Group offers online and in-depth engineering support and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Word, and MS Office Excel. To read more on Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

  Progent's Apple Mac consultants can nurture the artistic elements of Apple Mac computing by offering remote help support and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific jobs such as scanning or digitizing audio/video or putting together an audio/video post production studio.

  Online Network Monitoring Services
  Progent can provide businesses in Akron Ohio online network monitoring support centered around MS Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your IT support is proactive and automated. By anticipating possible problems before they evolve into network outages, remote monitoring can ward off disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that support a mix of operating systems.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.