For small businesses located in Akron or anywhere in Ohio, Progent provides support for networks powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the services of CISA and CISM-accredited security consultants to handle high-level security design and business continuity preparedness.
Progent's remote technical support engineers offer excellent leverage because they are equipped with the real-world background and the sophisticated tools to resolve most network issues quickly. This reduces immediate costs since solutions require a smaller number of billable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in indirect costs by reducing or avoiding network downtime and related losses due to business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's billing policy for online help is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay only for the support that you actually get. In contrast to many remote service organizations, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from scenarios where quick solutions somehow turn into large tabs. Progent's skill at handling problems quickly results in your company conserving cash.
Progent's Remote Technical Support Tools
Over time, Progent has developed an arsenal of customized tools and field-proven methodologies which allow the maximum degree of effectiveness for online help and troubleshooting for small business information networks. Progent offers safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to interface to your system without compromising network security.
Progent's highly evolved service reporting application keeps thorough records describing all support that Progent's clients have received. Progent's authorized engineers have the benefit of the history of assistance provided to every client by any Progent engineer. This history of issues and resolutions is structured as a quickly accessible internal knowledge base that permits Progent's online support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available other massive technical knowledge bases and permit quick access to vendors' internal engineering staff so Progent's online consulting experts can find optimal solutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's phone support in Akron or anywhere in Ohio or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.
Online Technical Support Services Provided by Progent
Progent's remote network support engineers offer certified skills in a comprehensive array of disciplines. This breadth of IT skills enables Progent's consultants to tackle practically any crisis likely to occur in a small or midsize business network. Certifications earned by Progent engineers in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-operating system networks, Progent also offers access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online technical support services Offered by Progent to clients in Akron and anywhere in the state of Ohio include:
Special Support Services Offered by Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a wide array of computer technology such as system infrastructure, messaging systems, system and operational security, UNIX and Windows integration, virtual server products for server hardware economization and simplified administration, and migration from legacy systems to current Microsoft Windows or Linux solutions. Progent's team-based approach to resolving network issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Progent's UNIX/Linux support engineers can provide emergency remote help for diagnosing problems affecting UNIX/Linux systems powered by popular derivatives of UNIX including:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and validates a consultant's networking skills at the expert level. Cisco CCIEs can resolve the most difficult problems encountered in network planning, installation, management, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network administration utilities and developing workarounds or locating software updates. CCIEs are an excellent value since their depth of expertise allows them to resolve the most difficult problems quickly. In typical cases, less seasoned service providers can wrestle for many hours or even days with identical problems that a CCIE can resolve in minutes.
Few service providers make CCIEs available to assist small and medium sized businesses. Progent can provide fast telephone access to a CCIE so you can receive immediate assistance for serious network problems that are hurting worker efficiency but are outside the scope of your regular IT maintenance resources. Progent's Cisco CCIE support experts can communicate with your environment by means of sophisticated on-line troubleshooting technology in order to perform quick, safe, and affordable analysis and repair.
Progent's Cisco CCIEs offer expertise in all of Cisco's market leading family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst switches, as well as Virtual Private Network products.
Certified Windows Support
Progent's Microsoft-certified online service professionals offer computer system problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist you with a wide variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment support,
SharePoint Server 2019 design and configuration,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a wide range of remote PC desktop consulting and support services including Windows 7 integration, moving to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Engineers
Progent's accredited CISM and CISSP security engineers can provide a range of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against assaults or help you to clean up quickly following a damaging breach. Security solutions offered by Progent cover in depth network security analysis utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast recuperation from virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile connectivity; defending your messaging infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting support to help businesses of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than two decades of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent offers the services of seasoned remote consulting professionals for special projects that small businesses frequently request. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special online consulting solutions include:
How Your Akron Company Can Contact Progent's Online Service Professionals
Call Center Support
Progent's Call Center service offerings for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Standard Call Center services are designed for small businesses who lack the money or time to support an in-house Help Desk Call Center but who need fast access to a dependable Call Center with professional telephone assistance as well as the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can guide you in creating an effective new Help Desk or enhancing your established one, selecting or customizing Help Desk application software to address the special needs of your corporation, or providing occasional online staff to work with your existing Help Desk Call Center resources to handle high-demand events like software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of veteran information technology experts offers your customers in Akron or anywhere in the state of Ohio rapid access to a dependable support group with years of experience delivering phone help and remote troubleshooting for computer environments powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk perception as a solid contributor to business performance, and Progent's target is to fix rather than simply annotate technical issues.
Applications Support: Education, Development, and Integration
Progent's Applications Experts Team offers phone-based professional engineering support and education in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Project, MS Office Word, and MS Excel. To find out more concerning Progent's consulting, custom programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.
Progent's Mac professionals can promote the artistic elements of Macintosh computing by offering remote help support and education in imaging, audio, and motion video. Progent's consultants can provide expertise in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio or video or building an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Akron, or anywhere in the state of Ohio, remote network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so your computer support is proactive rather than reactive. By spotting possible issues before they cause full-scale emergencies, automated monitoring can avoid disruptive and expensive service failures. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate a variety of operating systems.
To contact Progent about urgent remote expertise with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent.