For small and midsize businesses located in Akron or anywhere in the state of Ohio, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has provided remote support to businesses in every state in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and disaster recovery preparedness.
Progent's online technical support services represent excellent leverage because they have the real-world experience and the advanced technology to solve the majority of information system problems quickly. This reduces direct costs because service calls take up fewer chargeable minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more in indirect costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, upset clients, idle workers, and de-focused management.
Progent's billing model for online support is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are billed just for the support that you receive. Unlike many online service companies, Progent imposes no service activation fee or minimum fees. Progent's per-minute billing unit and simple model for pricing save you from situations where speedy. minor fixes somehow turn into big invoices. Progent's skill at handling problems quickly translates into your company spending less cash.
Progent's Online Service Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies which permit the maximum level of effectiveness for remote help and repair for small company computer systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's online support team to interface to your environment remotely without breaching corporate security.
Progent's advanced technical support database application stores comprehensive documentation for all service that Progent's clients have received. Progent's staff consultants have the benefit of the history of support rendered to every client by every Progent engineer. This history of trouble tickets and fixes is organized as a quickly retrievable support database that permits Progent's online support engineers to communicate their experiences with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level certifications and working associations with key technology companies such as Cisco and Microsoft permit access to other vast support knowledge bases and allow priority response from vendors' internal support staff so Progent's remote service specialists can come up with the best resolutions promptly.
Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in Akron or anywhere in Ohio or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT help, go to Immediate Emergency Support.
Remote Technical Support Services Available from Progent
Progent's phone-based support experts possess certified skills in a comprehensive array of disciplines. This wide range of capability allows Progent's engineers to tackle virtually any emergency likely to crop up in a small company network. Credentials earned by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To support businesses with multi-operating system environments, Progent also offers the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based support services Offered by Progent to clients in Akron and anywhere in the state of Ohio include:
Additional Consulting Programs Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services cover a wide range of computer technology such as network architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server economization and simplified administration, and transitioning from older systems to current Windows or Linux solutions. Progent's group-oriented approach to resolving technical issues promotes fast escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for analyzing problems affecting UNIX/Linux systems based on popular variants of UNIX including:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network consultants, and indicates a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to deal with even the most complex challenges encountered in network infrastructure planning, installation, administration, security, and repair. CCIEs operate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network management utilities and developing alternate approaches or locating software patches. CCIEs are an exceptional cost-effectiveness since their deep expertise allows them to fix the most difficult problems rapidly. In typical cases, less seasoned engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few support providers make CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can receive timely assistance for serious network issues that are lowering business productivity but are not within the comfort zone of your local IT support providers. Progent's Cisco CCIE engineers can communicate with your environment by means of state-of-the-art on-line support technology in order to provide efficient, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide consulting for the complete line of Cisco's popular selection of networking devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized Windows Experts
Progent's Microsoft-certified remote support engineers can deliver network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can assist you with a broad range of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of online desktop services such as Windows 7 migration help, moving to 64-bit desktop applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISM and CISSP Certified Network Security Consultants
Progent's qualified CISM and CISSP network security engineers can provide a variety of security solutions to enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist your company to recover quickly after a serious breach. Security solutions available from Progent cover in depth network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Netcat; fast recuperation from malicious attacks; integrating firewalls; building safe architectures for remote and mobile connectivity; securing your email infrastructure against viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent can provide the services of seasoned online consulting professionals for contract projects that small businesses often request. Progent's rates for longer-term consulting projects are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to execute critical projects within budget and on time. Progent's special remote consulting services include:
How Your Akron Company Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Call Center support programs for small companies with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk services are designed for smaller businesses who lack the money or time to build and maintain an in-house Help Desk but who require fast access to an effective Call Center with professional phone support plus the in-depth expertise to escalate complex problems to advanced consultants.
Progentís shared Help Desk services allow your business to share the load for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Help Desk sharing service is an advanced service desk solution based on the top professional services automation platform for managing end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting support can support you in creating an efficient new Call Center or revamping your existing organization, evaluating or enhancing Help Desk software products to handle the special demands of your company, or providing temporary phone support staff to reinforce your internal Call Center group during unusually busy events like software migrations, mass upgrades, or installing new applications.
Progent's Help Desk team of veteran information technology professionals gives your customers in Akron or anywhere in the state of Ohio quick contact with a reliable technical support resource with extensive background delivering phone help and online diagnostics for networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk the reputation as a key enabler of company efficiency, and Progent's goal is to solve rather than merely record IT problems.
Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Group can supply phone-based and in-depth consulting support and training in special business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and Microsoft Office Excel. To find out additional information concerning Progent's expertise, custom programming, and education services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the artistic facets of Mac computing by providing remote help services and training in graphics, sound, and motion video. Progent's support professionals can provide help in a variety of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio/video or configuring an audio/video production lab.
Online Network Monitoring Services
Progent offers companies in Akron, or anywhere in the state of Ohio, online network and server monitoring support based on MS Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your network support is proactive and automated. By exposing emerging trouble spots before they evolve into network outages, proactive monitoring can minimize disruptive and expensive service crises. Progent can also utilize network monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or environments that support multiple operating systems.
To contact Progent about emergency remote help with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent.