For small and midsize businesses in Akron Ohio, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to businesses in every state in the United States. (See Progent's client recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex connectivity issues, as well as the services of CISA and CISM-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's remote support services represent exceptional leverage due to the fact that they have the practical experience and the advanced tools to solve most information system issues quickly. Efficient support reduces direct costs since solutions require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization benefits even more in indirect expenses by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management.
Progent's pricing policy for remote support is designed to get the most out of your network support investment. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the services that you actually get. Unlike typical remote service organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where fast solutions manage to end up as large invoices. Progent's skill at dealing with technical issues quickly translates into your company conserving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned a set of customized technologies and field-tested methodologies that permit the highest degree of efficiency for remote consulting and troubleshooting for small and midsize business information systems. Progent provides secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology allows the staff of Progent's online support team to interface to your network remotely without breaching network security.
Progent's sophisticated technical support database application stores detailed histories for the support that Progent's customers have received. Progent's team consultants have access to the history of services delivered to every Progent customer by any engineer. This archive of problems and responses is structured as a conveniently searchable proprietary database that permits Progent's remote support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working associations with key industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and allow quick access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to determine the most efficient solutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Akron Ohio or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for IT help, visit Immediate Emergency Support.
Online Support Services Available from Progent
Progent's phone-based technical support experts possess certified skills in a comprehensive set of technologies. This broad range of technical skills enables Progent's engineers to handle virtually any problem that may occur in a small company information system. Certificates earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.
To help customers with multi-operating system environments, Progent also provides the support of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support services provided by Progent to customers in Akron include:
Additional Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X online support services address a broad range of computer technology including system infrastructure, email solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified management, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's team-based methodology for resolving network problems enables fast escalation, when required, to engineers with task-relevant experience to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based help for resolving anomalies affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX such as:
Major Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking engineers, and indicates an individual's network technology skills at the master level. Cisco qualified CCIEs can resolve the most stubborn challenges encountered in network planning, integration, management, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or identifying program patches. CCIEs provide excellent value because their deep expertise permits them to solve even the most intractable problems quickly. In many cases, less experienced engineers can struggle for hours or even days with identical tasks that a CCIE can dispose of in minutes.
Few consulting providers make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive immediate support for serious network issues that are impacting business productivity but are beyond the experience of your ordinary network service group or consultant. Progent's CCIE engineers can tie into your computer system by means of advanced on-line support tools to provide efficient, safe, and affordable analysis and repair.
Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling selection of connectivity products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Authorized Windows Experts
Progent's Microsoft-premier remote support engineers can deliver computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist you with a wide variety of technology support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and integration, Microsoft Teams consulting, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of online desktop consulting and support services such as Windows 7 integration, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISM and CISSP network security engineers can provide a variety of system protection services to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your business to recover rapidly after a serious breach. Security solutions available from Progent include: thorough network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; integrating firewalls; designing safe mechanisms for off-site and mobile connectivity; defending your email system from viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting services to help businesses of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration support services that include Microsoft 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent offers the skills of world-class remote consulting experts for special IT projects that small companies frequently request. Billing rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows customers to execute critical projects economically and on schedule. Progent's special remote engineering services include:
How Your Akron Ohio Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for small companies with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Call Center services are designed for smaller organizations who don't have the money or time to assemble and manage an in-house Call Center but who require fast communication with a dependable Call Center with professional telephone assistance as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.
Progentís Help Desk sharing services make it possible for your business to share responsibilities for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution based on the top PSA platform for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting support can support you in building an efficient new Call Center or improving your established organization, evaluating or enhancing Help Desk software products to handle the special needs of your company, or adding occasional phone support staff to reinforce your in-house Call Center team to deal with demanding situations such as software transitions, major upgrades, or installing brand new business software.
Progent's Call Center team of seasoned network professionals gives your computer users in Akron Ohio immediate communication with an efficient technical support resource with years of background offering telephone-based help and online repair service for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center perception as a significant enabler of company efficiency, and Progent's policy is to fix instead of simply report network problems.
Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based advanced engineering expertise and education in key business application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, Project, Microsoft Word, and Microsoft Office Excel. To read more on Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac consultants can support the imaginative components of Macintosh systems by offering remote consulting support and education in graphics, audio, and motion video. Progent's consultants offer help in a large selection of Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Akron Ohio remote computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your environment so your network support is proactive rather than reactive. By spotting potential trouble spots before they grow into full-scale emergencies, system monitoring can head off disruptive and expensive information system crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks powered by a mix of operating systems.
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or see Contact Progent.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services