Fast Phone Support for Akron Ohio UNIX or Linux SystemsFor small and midsize companies in Akron Ohio, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has provided online support to businesses in every state in the United States. (See Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery preparedness.

Progent's online support engineers offer excellent value because they are equipped with the practical experience and the sophisticated technology to solve most network problems quickly. Efficient support reduces direct costs since service calls accumulate a smaller number of billable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your company saves even more with incidental costs by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted management.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the services that you receive. Unlike typical online service organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate situations where quick solutions manage to end up as big invoices. Progent's skill at dealing with technical issues quickly translates into your business saving cash.

Progent's Remote Support Tools
Over the years, Progent has fine tuned a set of customized technologies and field-tested methodologies which promote the highest degree of efficiency for online engineering help and repair for small business computer systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to interface to your environment without breaching network security.

Progent's powerful service database system maintains extensive histories describing the support that Progent's clients have received. Progent's team service personnel have the benefit of the details of services delivered to each Progent client by any Progent consultant. This database of problems and solutions is organized as a conveniently exploitable proprietary knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft permit access to additional extensive technical databases and allow quick response from manufacturers' in-house support staff with the result that Progent's online consulting experts can arrive at the best solutions quickly.

Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Akron Ohio or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Urgent Support.

Online Support Services Provided by Progent
Progent's remote technical service experts have credentials in a comprehensive set of products and technologies. This breadth of IT skills allows Progent's consultants to resolve practically any problem likely to take place in a small or midsize business network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), CCVP, CCDA and CCDP.

To help companies with mixed-OS networks, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online services available from Progent to small businesses in Akron include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide spectrum of computer technology including system infrastructure, email solutions, network and operational security, UNIX/Linux and Windows integration, VMware products for server consolidation and easy administration, and transitioning from older applications to current Windows or Linux-based environments. Progent's team-based approach to solving technical problems promotes fast escalation, when required, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers support costs.

    Progent's UNIX/Linux consultants can provide emergency online help for resolving problems within UNIX/Linux networks based on popular versions of UNIX such as:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO UNIX
    • Silicon Graphics IRIX
    Important Linux variants for which Progent can provide expert support include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Engineers for Akron OhioThe Cisco CCIE certification is the highest recognition for network infrastructure professionals, and indicates a person's networking skills at the expert level. CCIEs can deal with even the most stubborn problems occurring in network infrastructure design, installation, maintenance, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating software updates. Cisco CCIEs represent an excellent cost-effectiveness since their deep experience allows them to solve even the most difficult problems quickly. In many cases, less qualified service providers can struggle for hours or even days with the same problems that a Cisco CCIE can fix in minutes. Few consulting providers make Cisco CCIEs accessible to help small and medium sized businesses. Progent can provide quick phone access to a Cisco authorized CCIE so your company can get timely assistance for severe network infrastructure issues that are hurting business productivity but are outside the scope of your local network service group or consultant. Progent's CCIE support experts can tie into your environment using advanced remote support technology to perform efficient, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's market leading selection of connectivity products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as VPN solutions.

  • Authorized Microsoft Windows Experts
    Windows Support for Akron OhioProgent's Microsoft-premier remote service professionals offer computer system troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of support professionals who can help you with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 management, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online planning, Small Business Server support, and Windows Essentials cloud integration.

    Progent in addition offers a wide range of remote desktop support including Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Premier System Security Professionals
    CISSP Certified Network Security Consultants for Akron OhioProgent's qualified CISSP and ISSAP network security consultants offer a range of security solutions to enhance the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or assist your business to recuperate quickly after a serious penetration. Security services offered by Progent include: in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recovery from virus and worm attacks; configuring firewalls; building secure mechanisms for remote and mobile connectivity; securing your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting services to help businesses of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize on-premises resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of experience delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special projects that small companies often request. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special areas of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:
  • Call Center Support
    Progent's Help Desk Call Center programs for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk services are a convenient solution for small businesses who lack the resources to build and maintain an in-house Help Desk but who require fast access to an effective Help Desk with professional telephone support plus the available expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk Co-management services make it possible for your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk or improving your current organization, identifying or customizing Call Center application software to address the particular requirements of your company, or providing occasional online staff to work with your internal Call Center resources to handle demanding scenarios such as software migrations, major upgrades, or installing new applications.

    Progent's Call Center staff of experienced network professionals provides your computer users in Akron Ohio instant assistance from an effective network service group with years of experience offering telephone-based consulting and remote repair service for networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Call Center recognition as a key driver of business success, and Progent's target is to resolve instead of simply annotate network issues.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based professional consulting expertise and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and education for familiar Microsoft applications including CRM, Project, Word, and Microsoft Office Excel. For more on Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can promote the creative aspect of Apple Mac environments by offering remote help services and education in imaging, sound, and video. Progent's support professionals offer expertise in a large selection of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio or video or putting together an audio/video post production studio.

    Remote Network and Server Monitoring Services
    Progent offers companies in Akron Ohio remote network and server monitoring support based on MS System Center Operations Manager network monitoring, customized by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By anticipating potential problems before they expand into network outages, remote monitoring can ward off disruptive and costly service breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or systems that support a variety of operating systems.

How Your Akron Ohio Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services

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    Progent can help companies of any size to move any part of their computing infrastructure to Microsoft Azure. This can streamline IT administration and reduce hardware expense. Microsoft Azure includes a wealth of public cloud services and Progent can help you to understand the benefits and limitations of various cloud networking models supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and network infrastructure and make sure you sidestep the typical errors small companies make when moving to a public cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate backup-and-recovery mechanisms with Azure Backup. Progent can also assist you to configure perimeter firewalls and IPsec VPN tunnels and to manage iPhones and iPads and Android handhelds.

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    Progent can provide onsite training customized for people who wish to broaden their understanding of the Apple macOS and OS X operating system, Apple Mac computers, or Mac office software including Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one online classes for macOS and Mac OS X application software.

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    When conducting IT tasks for corporate clients, Progent uses a structured approach based on defined milestones so as to achieve financial, timing and engineering goals while reducing business disruption. Progent's Enterprise Services Methodology follows industry project management standards derived from the best practices defined by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture proposals, pilots, design adjustments, and professional implementation. All facets are recorded to provide a detailed summary of IT services performed and to assist in downstream system maintenance.

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  • Specialists CentOS Linux, Solaris, UNIX Akron, Summit County, US
  • Microsoft and Cisco Certified Network Consultants Remote Office 24/7 Consultant Services Branch Offices
  • NetApp MetroCluster Troubleshooting Consulting Services NetApp MetroCluster Switchover Specialist
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    Progent's Juniper Networks-authorized network engineer can help you to plan and implement Juniper Firewall/VPN technology, optimize and support your network infrastructure, and migrate efficiently from discontinued equipment to the latest releases. Progent's Junos OS consultants can provide expertise with Juniper's premier network control software to enable you to simplify the management and strengthen the protection of your Juniper VPN devices and firewalls. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software productss and can assist organizations manage networks that incorporate a mix of Juniper's software platforms.

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    In addition to offering the expertise of Microsoft Dynamics GP (Great Plains) consultants, Progent has experts in Dynamics AX, Dynamics NAV (Navision), Microsoft Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro. Progent can provide software development, troubleshooting, management help, migration assistance, and 1-on-1 or group webinar training customized to address your particular requirements. Progent's experts also can show you how to build and support a secure, reliable server and communications foundation to support your ERP, MRP and accounting applications.

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    Progent's Windows consultants can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Windows. Remote and on-premises assessment and migration services for Microsoft Windows 10 offered by Progent's consultants include ROI estimates, project supervision, application and driver compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid integration, mobile device management, telecommuter access, data and identity security, streamlined provisioning and management, infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for IT support personnel and end users, and post-migration technical help.

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    Progent's certified SQL Server 2017 consultants can help your organization to design and implement a cost-effective upgrade from your existing SQL Server environment to SQL Server 2017.

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    Microsoft Dynamics GP/Great Plains can help you grow and control your company better by offering easy access to strategic information and a rapid ROI. Microsoft Dynamics GP confers important business benefits including its ability to expand the presence of your organization, handle your accounting, computerize financial operations, standardize processes throughout your company, refine inventory control, enhance order accuracy, expand revenue and minimize lead-time, and increase free cash flow. Progent can help you configure and manage a robust, secure server and network infrastructure to support Great Plains, and can provide expert Microsoft Dynamics GP/Great Plains support professionals to help you reap the full benefits of your Dynamics GP/Great Plains business management system.

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    Cisco's PIX 500 Series firewalls have been discontinued and Cisco might not offer support these legacy devices. Progent still provides consulting assistance for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can in addition help you assess if you should migrate to next generation firewall products from Cisco. Progent's Cisco technology experts can help your company plan and carry out a cost-effective migration to Cisco ASA 5500-X firewalls based on leading practices.

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    Progent can show you how to design, configure, manage, monitor, and repair an efficient Wi-Fi LAN architecture, select sensible hardware and software, and integrate access points, bridges, radio antennas, wireless controllers, and other wireless products. Progent can also show you how to create a complete 802.11x network security plan that is well aligned with the security plan for your entire business network.

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    Progent can help organizations of any size to adhere to best practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and library resources; design, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist your company to upgrade from an older release of System Center Virtual Machine Manager or from a third-party virtualization management platform, and Progent can help you to optimize and troubleshoot your current SCVMM 2012 environment so you realize the highest possible return on investment.

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    Progent can assist your organization to design an upgrade to Microsoft Teams from Skype for Business Online and configure, administer, and troubleshoot a cloud or mixed implementation of Teams. Progent can help you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint, and your phone infrastructure.

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    Progent can help small and medium-size businesses to set up endpoint device security protection solutions and provide response services to support remote workers.

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    Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable and safer AD implementation. Both versions also provide the ongoing benefits of cutting-edge remote network monitoring and management technology. These benefits can include easier management, better compliance with data security requirements, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability.

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  • Specialists Small Office Network
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    If you have a company information system with 10 to 50 network users, Progent's computer outsourcing services free your company from over-reliance on an individual freelance service provider while giving you cost-effective and dependable access to high-quality network expertise. By delivering network support service when you need it, providing specialized knowledge for critical technologies, delivering value-added services such as automated network monitoring, and charging only for support you use, Progent offers you an economical way for optimizing the productivity of your small business network. Progent is the smart way for small organizations to build and support a robust and safe IT system and to benefit from quick access to the skilled consulting ordinarily restricted to enterprises who can support a large in-house IT group.

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