For small and midsize businesses located in Akron Ohio, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP and CISM-accredited security engineers to handle high-level security design and business continuity planning.
Progent's online support services represent excellent leverage because they have the real-world experience and the advanced technology to resolve the majority of information system issues quickly. This lowers immediate costs because service calls accumulate fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company saves additionally with indirect expenses by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's pricing model for online help is structured to get the most out of your network support investment. Progent charges by the minute for phone assistance, so you are charged just for the support that you actually get. In contrast to many remote service firms, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where speedy. minor solutions manage to end up as major invoices. Progent's penchant for dealing with technical issues efficiently translates into your company saving cash.
Progent's Online Support Technologies
Over the years, Progent has refined a set of customized tools and field-proven methodologies which permit the highest degree of effectiveness for online consulting and repair for small and midsize business IT systems. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to link to your environment remotely without violating network security.
Progent's highly evolved service reporting application includes comprehensive histories for all support that Progent's customers have been provided. Progent's team service personnel have access to the details of all help provided to every Progent customer by every Progent consultant. This history of issues and fixes is structured as a readily exploitable internal database that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to arrive at the best resolutions quickly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Akron Ohio or to learn additional information about Progent's phone support programs, call Progent at
Online Technical Support Services Provided by Progent
Progent's online technical service experts offer certified skills in a comprehensive set of technologies. This broad scope of IT skills enables Progent's consultants to resolve almost any problem likely to crop up in a small or midsize business network. Certifications held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To support customers with multi-OS environments, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.
Remote support Offered by Progent to clients in Akron include:
Progent's UNIX and Linux consultants can offer urgent online assistance for resolving anomalies within UNIX/Linux networks powered by popular versions of UNIX including:
Progent also offers a full array of online PC desktop services such as Windows 7 migration help, upgrading to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.
Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Call Center or improving your existing one, evaluating or modifying Help Desk Call Center software products to meet the special demands of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk resources to deal with high-demand scenarios such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk staff of experienced information technology experts offers your workers in Akron Ohio fast assistance from an effective network service resource with years of background offering phone help and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a key contributor to business performance, and Progent's goal is to fix instead of simply report IT issues.
Progent's Apple Mac experts can support the artistic elements of Macintosh systems by providing remote consulting support and education in graphics, sound, and motion video. Progent's consultants can provide expertise in a large selection of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio or video or setting up an audio/video production studio.
Remote Network and Server Monitoring Support
Progent offers companies in Akron Ohio remote computer system monitoring support centered around MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your computer maintenance is proactive and automated. By anticipating looming trouble spots before they result in downtime, automated monitoring can ward off stressful and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by a combination of operating systems.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
City | Address | Phone | Link |
Akron | 1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 | Akron Network Support Services |
Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
Cleveland | 2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 | Cleveland Network Support Services |
Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
Toledo | 5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 | Toledo Network Support Services |