For small and midsize companies in Akron Ohio, Progent provides help for computer systems powered by UNIX or Linux or for networks that feature a mix of UNIX and Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online support engineers offer excellent value due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve most information system problems quickly. Efficient support lowers immediate costs since solutions require fewer chargeable consulting minutes. Online help also avoids the cost of sending a consultant to your site. Your company saves additionally in incidental expenses by minimizing or eliminating network outages and related losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you owe exclusively for the services that you actually get. In contrast to typical online support firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid situations where fast fixes manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly translates into your business saving cash.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a collection of optimized technologies and field-proven processes that allow the maximum level of efficiency for online help and troubleshooting for small business computer systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology enables the consultants of Progent's remote service group to communicate with your company's computer system without violating system security.
Progent's advanced technical support reporting application maintains thorough documentation for all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of all help provided to each Progent customer by every engineer. This database of issues and repairs is structured as a quickly searchable proprietary database that permits Progent's remote support professionals to share their knowledge company-wide to ensure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working associations with key vendors including Cisco and Microsoft permit access to additional vast technical databases and allow fast access to vendors' internal product engineers so Progent's online consulting specialists can come up with the best solutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone support in Akron Ohio or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.
Phone-based Technical Services Available from Progent
Progent's online technical service experts offer advanced credentials in an extensive set of disciplines. This breadth of capability permits Progent's consultants to resolve virtually any emergency that may crop up in a small or midsize company network. Certificates awarded to Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To provide assistance to customers with multi-OS environments, Progent also provides access to consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support Offered by Progent to companies in Akron include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X remote support services cover a wide spectrum of information technology such as system architecture, email systems, network and process security, UNIX and Windows coexistence, virtual server technologies for server hardware consolidation and easy administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can provide emergency remote help for resolving anomalies within UNIX, Linux, or Solaris networks powered by popular versions of UNIX such as:
Important Linux variants for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco CCIE certification is the top recognition for network infrastructure consultants, and indicates a person's network technology skills at the master level. Cisco CCIEs know how to resolve even the most intractable challenges occurring in network infrastructure planning, installation, administration, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating software updates. CCIEs provide excellent cost-effectiveness since their deep experience allows them to fix the most difficult problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service organizations make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers quick phone contact with a CCIE so your company can receive urgent assistance for severe network infrastructure problems that are impacting business productivity but are outside the comfort zone of your ordinary IT support group or consultant. Progent's Cisco CCIE engineers can communicate with your computer system via advanced on-line troubleshooting tools in order to perform quick, secure, and economical analysis and remediation.
Progent's CCIEs offer expertise in the complete line of Cisco's industry-leading family of connectivity products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, as well as Virtual Private Network technology.
Authorized MS Windows Expertise
Progent's Microsoft-certified online support engineers can deliver computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can help you with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2016 migration support,
SharePoint 2019 design and configuration,
Microsoft Skype for Business Server planning and deployment consulting, Lync Server integration and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also can deliver a broad array of online desktop consulting and support services including Microsoft Windows 7 migration support, upgrading to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.
CISSP and ISSAP Premier Network Security Experts
Progent's accredited CISM and CISSP network security engineers can provide a range of system protection services that can bolster the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or assist your company to recuperate rapidly after a serious breach. Security support services available from Progent include: in depth network security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert online consulting support to help businesses of all sizes connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine physical IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent offers the skills of world-class remote consulting experts for special IT projects that small companies frequently need. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
How Your Akron Ohio Business Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Help Desk Call Center service offerings for small organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are designed for small organizations who don't have the budget to support an in-house Call Center but who need fast access to a dependable Call Center with professional phone assistance as well as the available expertise to escalate the most challenging problems to advanced engineers.
Progentís Co-managed Help Desk services make it possible for your business to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution built around the leading professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk Call Center or improving your current one, identifying or modifying Call Center application software to handle the special needs of your business, or providing occasional online staff to reinforce your existing Help Desk Call Center resources to deal with unusually busy scenarios such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk Call Center team of experienced information technology experts gives your computer users in Akron Ohio fast access to an efficient technical support group with extensive background delivering phone help and online diagnostics for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center perception as a crucial driver of company efficiency, and Progent's aim is to solve and not just track network issues.
Business Applications Support: Education, Development, and Problem Solving
Progent's Applications Experts Team provides online professional consulting expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for Microsoft applications including CRM, Microsoft Office Project, Office Word, and Office Excel. To read additional information about Progent's expertise, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac professionals can nurture the imaginative aspect of Mac computing by delivering remote consulting services and training in imaging, audio, and video. Progent's support professionals can provide help in a large selection of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio/video or establishing an audio/video post production facility.
Remote Network Monitoring Support
Progent can provide companies in Akron Ohio online network and server monitoring services based on MS Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so that your network maintenance is proactive and automated. By uncovering possible problems before they result in crashes, proactive monitoring can avoid disruptive and costly information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments that incorporate multiple operating systems.
To contact Progent about urgent online help with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||Canton Executive Suites, 200 6th Street NW
Canton, OH 44702
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2460 Fairmount Blvd, #202
Cleveland Heights, OH 44106
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||4031 Colonel Glen Hwy, at Signal Hill
Beavercreek, OH 45431
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services