For small companies located in Akron Ohio, Progent offers support for networks powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, plus the assistance of CISSP-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's online support engineers offer exceptional value due to the fact that they have the practical experience and the sophisticated technology to resolve most network issues rapidly. Efficient support lowers direct costs since solutions accumulate fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your location. Your organization benefits even more with incidental costs by reducing or avoiding system outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted management.
Progent's billing model for online support is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you pay only for the support that you actually get. In contrast to many remote support companies, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from scenarios where speedy. minor solutions somehow turn into large tabs. Progent's penchant for dealing with technical issues efficiently results in your business conserving cash.
Progent's Remote Support Tools
Over time, Progent has fine tuned an array of optimized technologies and field-proven processes which ensure the highest level of effectiveness for online technical support and repair for small business IT networks. Progent offers protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity enables the experts of Progent's remote service group to connect to your environment without breaching network security.
Progent's powerful service database application stores detailed histories describing the support that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of services rendered to each Progent customer by every consultant. This database of problems and fixes is structured as a conveniently retrievable internal knowledge base that permits Progent's online support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit fast response from vendors' in-house support staff with the result that Progent's online consulting specialists are able to determine the best solutions quickly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Akron Ohio or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT support, go to Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's remote consulting professionals have advanced credentials in an extensive array of disciplines. This breadth of capability allows Progent's engineers to manage virtually any emergency likely to take place in a small business information system. Credentials awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support clients with multi-platform networks, Progent also offers the services of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Remote technical support services Offered by Progent to small businesses in Akron include:
Special Support Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad array of computer technology such as system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Windows integration, virtual server products for server hardware economization and easy administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's group-based methodology for solving network problems enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help for resolving anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and indicates a person's networking knowledge at the expert level. Cisco qualified CCIEs know how to resolve even the most complex problems encountered in network infrastructure planning, installation, management, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal product support engineers in isolating problems with IOS Software network management utilities and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their deep experience allows them to solve the most difficult problems quickly. In typical cases, less qualified service providers can struggle for hours or days with identical tasks that a CCIE can fix in minutes.
Few support firms make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent can provide fast phone access to a Cisco CCIE so your company can receive immediate assistance for complex network problems that are impacting business productivity but are outside the comfort zone of your ordinary network support providers. Progent's Cisco CCIE engineers can connect to your computer system using the latest remote troubleshooting tools in order to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's industry-leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Certified Windows Expertise
Progent's Microsoft-premier online support experts can provide network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and deployment, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Small Business Server consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Premier System Security Engineers
Progent's qualified CISM and CISSP security consultants can provide a range of system protection services to strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to recover quickly following a serious penetration. Security services offered by Progent cover thorough security audits using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm attacks; configuring firewalls; designing secure mechanisms for remote and mobile communication; defending your messaging system from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that combine physical IT assets as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent offers the services of world-class online consulting experts for contract IT projects that small businesses frequently request. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives economically and on time. Progent's special online consulting solutions include:
How Your Akron Ohio Business Can Contact Progent's Online Service Professionals
Help Desk Services
Progent's Help Desk Call Center support alternatives for small businesses with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk support services are well suited for smaller businesses who don't have the money or time to support an in-house Call Center but who want quick communication with a dependable Help Desk with professional telephone support as well as the technical depth to escalate complex trouble tickets to advanced engineers.
Progentís shared Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk Co-management service is an advanced service desk solution built around the top PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk consulting services can assist you in building an effective new Help Desk Call Center or improving your established organization, selecting or enhancing Help Desk Call Center application software to handle the unique requirements of your business, or adding temporary phone support staff to supplement your in-house Help Desk group to handle unusually busy situations such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Call Center team of experienced information technology professionals gives your clients in Akron Ohio instant access to an effective technical support group with extensive background offering telephone-based consulting and remote repair service for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center recognition as a key enabler of company productivity, and Progent's policy is to resolve rather than just report IT problems.
Applications Services: Training, Custom Programming, and Integration
Progent's Applications Consulting Team offers phone-based professional consulting support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Word, and MS Office Excel. To learn more on Progent's expertise, programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Group.
Progent's Apple Mac professionals can promote the creative aspect of Macintosh environments by delivering phone-based consulting services and training in imaging, sound, and video. Progent's consultants can provide help in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio/video or configuring an audio/video production facility.
Online Network Monitoring Support
Progent can provide businesses in Akron Ohio remote network monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your business so your IT support is proactive and automated. By uncovering looming trouble spots before they grow into downtime, automated monitoring can minimize stressful and expensive service failures. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments powered by multiple platforms.
To contact Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services