Immediate Phone Consulting for Akron Ohio UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses located in Akron Ohio, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP and CISM-accredited security engineers to handle high-level security design and business continuity planning.

Progent's online support services represent excellent leverage because they have the real-world experience and the advanced technology to resolve the majority of information system issues quickly. This lowers immediate costs because service calls accumulate fewer billable minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company saves additionally with indirect expenses by reducing or avoiding network outages and related losses stemming from business discontinuity, disgruntled clients, idle employees, and distracted executives.

Progent's pricing model for online help is structured to get the most out of your network support investment. Progent charges by the minute for phone assistance, so you are charged just for the support that you actually get. In contrast to many remote service firms, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where speedy. minor solutions manage to end up as major invoices. Progent's penchant for dealing with technical issues efficiently translates into your company saving cash.

Progent's Online Support Technologies
Over the years, Progent has refined a set of customized tools and field-proven methodologies which permit the highest degree of effectiveness for online consulting and repair for small and midsize business IT systems. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to link to your environment remotely without violating network security.

Progent's highly evolved service reporting application includes comprehensive histories for all support that Progent's customers have been provided. Progent's team service personnel have access to the details of all help provided to every Progent customer by every Progent consultant. This history of issues and fixes is structured as a readily exploitable internal database that enables Progent's online technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and close associations with key industry leaders such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit quick access to manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to arrive at the best resolutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's phone services in Akron Ohio or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.

Online Technical Support Services Provided by Progent
Progent's online technical service experts offer certified skills in a comprehensive set of technologies. This broad scope of IT skills enables Progent's consultants to resolve almost any problem likely to crop up in a small or midsize business network. Certifications held by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To support customers with multi-OS environments, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional consultants.

Remote support Offered by Progent to clients in Akron include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services cover a wide array of computer technology including network infrastructure, messaging systems, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux environments. Progent's team-oriented methodology for resolving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging situations. This expedites repair of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux consultants can offer urgent online assistance for resolving anomalies within UNIX/Linux networks powered by popular versions of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Important Linux variants for which Progent offers expert support include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Consultants for Akron OhioThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network engineers, and certifies a consultant's networking knowledge at the expert level. Cisco qualified CCIEs can resolve the most stubborn challenges encountered in network infrastructure planning, deployment, management, protection, and problem solving. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. CCIEs offer exceptional cost-effectiveness because their broad expertise permits them to solve even the most difficult problems rapidly. In typical instances, less qualified service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Few support firms make CCIEs accessible to help small and medium sized businesses. Progent offers quick phone access to a Cisco CCIE so you can receive timely assistance for serious network infrastructure issues that are hurting worker productivity but are beyond the scope of your regular IT maintenance group or consultant. Progent's Cisco CCIE engineers can communicate with your computer system by means of the latest remote support technology in order to provide quick, safe, and affordable diagnosis and repair. Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading family of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) products.

  • Certified Microsoft Windows Support
    MS Windows Experts for Akron OhioProgent's Microsoft-expert remote service experts can deliver computer repair and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist you with a broad variety of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange Server 2019 deployment, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, SharePoint 2016 migration and hybrid deployment expertise, SharePoint Server 2019 planning and integration, Microsoft Teams configuration help, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, Small Business Server support, and Windows Essentials cloud integration.

    Progent also offers a full array of online PC desktop services such as Windows 7 migration help, upgrading to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Consultants
    CISSP Certified System Security Consultants for Akron OhioProgent's qualified CISM and CISSP network security consultants can provide a variety of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to recuperate rapidly following a serious breach. Security solutions available from Progent include: thorough network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast cleanup after virus and worm attacks; installing firewalls; building secure mechanisms for remote and mobile communication; defending your messaging system from viruses, spam and directory harvest attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help companies of any size connect their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help your IT team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid architectures that utilize physical resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special projects that small companies frequently need. Billing rates for ongoing consulting projects are set according to the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
  • Call Center Expertise
    Progent's Call Center programs for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are a convenient solution for smaller organizations who don't have the resources to create an internal Call Center but who need fast access to a reliable Help Desk with proficient phone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk sharing services allow your IT organization to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center consulting expertise can aid you in creating an efficient new Call Center or improving your existing one, evaluating or modifying Help Desk Call Center software products to meet the special demands of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk resources to deal with high-demand scenarios such as software transitions, major updates, or rolling out new applications.

    Progent's Help Desk staff of experienced information technology experts offers your workers in Akron Ohio fast assistance from an effective network service resource with years of background offering phone help and online troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a key contributor to business performance, and Progent's goal is to fix instead of simply report IT issues.

  • Business Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based professional engineering support and education in specific business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for Microsoft business applications such as CRM, Microsoft Project, Office Word, and MS Office Excel. For more information about Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.

    Progent's Apple Mac experts can support the artistic elements of Macintosh systems by providing remote consulting support and education in graphics, sound, and motion video. Progent's consultants can provide expertise in a large selection of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like capturing or digitizing audio or video or setting up an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent offers companies in Akron Ohio remote computer system monitoring support centered around MS Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your computer maintenance is proactive and automated. By anticipating looming trouble spots before they result in downtime, automated monitoring can ward off stressful and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by a combination of operating systems.

How Your Akron Ohio Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency remote assistance with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services




An index of content::



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    Nexus series switches are designed to deliver the performance, scale, dependability, cloud readiness, capacity, security and ease of management required to act as the heart of an enterprise data center. Progent's CCIE-certified Nexus switch experts are available to provide remote and on-premises support services to help your IT staff to plan an efficient switch architecture, set up pilot systems to confirm your switching solution, deploy Nexus switches, define and implement effective policies, run security and compliance assessments, set up proactive monitoring and alert systems, consolidate resources through virtualization technologies, analyze and repair switching and routing problems, optimize performance, plan for expected growth, and set up the powerful fault-tolerant features incorporated into Cisco's Nexus family of switches. Progent can also assist you to migrate non-disruptively from outdated Nexus models or Catalyst switches to up-to-date Nexus platforms.

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    For corporations with branches in California or any region served by Progent's engineers, Progent's Microsoft-Certified IT consulting experts and authorized Cisco network specialists can provide a variety of network support services including project planning, SOX compliance, office moves, enterprise security, system design, local or phone-based emergency support, and troubleshooting for colocation hosting environments. A Progent IT architect can help you design a multi-office network that makes efficient use of colocation facilities and Internet hosting sites. Progent's Microsoft Premier engineers can help major enterprises plan, deploy and support major rollouts of updated releases of Microsoft products including Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progent's CCIE and CCNP experts can assist you to configure Cisco products for connection solutions that incorporate simple, high-performance, integrated, and wireless networking.

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