For small and midsize companies located in Akron or anywhere in the state of Ohio, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISSP and CISM-accredited security engineers to handle advanced security design and business continuity planning.
Progent's online technical support engineers offer exceptional leverage because they have the real-world experience and the sophisticated technology to solve the majority of network issues quickly. Efficient support lowers direct costs because service calls require a smaller number of billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with indirect expenses by reducing or eliminating network outages and associated losses due to business disruption, upset clients, idle employees, and de-focused executives.
Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you receive. In contrast to many online support firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid situations where fast fixes somehow end up as big bills. Progent's skill at disposing of problems efficiently results in your business conserving cash.
Progent's Online Service Technologies
Over the years, Progent has developed a collection of optimized technologies and field-proven methodologies that allow the maximum level of efficiency for remote technical support and troubleshooting for small and midsize company computer systems. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to connect to your computer system without compromising network security.
Progent's sophisticated customer support reporting application includes thorough records for the service that Progent's clients have received. Progent's staff service personnel have the benefit of the history of assistance delivered to every Progent client by every consultant. This database of issues and repairs is stored as a quickly retrievable internal knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level certifications and close associations with important vendors including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's online consulting specialists can find optimal resolutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote support in Akron or anywhere in Ohio or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.
Remote Technical Services Available from Progent
Progent's remote support experts have credentials in a comprehensive array of disciplines. This broad range of technical skills permits Progent's engineers to resolve almost any emergency likely to take place in a small or midsize business network. Credentials earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), CCVP, and Design Professional.
To support customers with multi-OS environments, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online technical services Offered by Progent to small businesses in Akron and anywhere in the state of Ohio include:
Additional Consulting Services Available from Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a broad range of computer technology such as network architecture, messaging solutions, network and process security, UNIX and Windows coexistence, virtual server technologies for server consolidation and easy administration, and migration from legacy systems to the latest Windows or Linux-powered solutions. Progent's team-oriented methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can offer emergency remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Major Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network consultants, and validates a person's technical knowledge at the master level. CCIEs can deal with the most complex problems surrounding network planning, deployment, management, protection, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing problems with Cisco IOS network management tools and coming up with alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness since their broad experience permits them to fix even the most complex problems quickly. In typical instances, less seasoned service providers can struggle for hours or days with identical problems that a CCIE can fix in minutes.
Few service firms make Cisco CCIEs accessible to help small and mid-size businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can get immediate help for severe network infrastructure problems that are crippling worker efficiency but are beyond the scope of your regular network support personnel. Progent's Cisco CCIE engineers can tie into your environment via sophisticated remote support technology to provide quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading family of connectivity devices including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Authorized Windows Experts
Progent's Microsoft-premier online support experts can deliver computer problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your business the assistance of consulting engineers who can assist you with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting,
SharePoint Server 2019 design and integration,
Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of remote desktop services including Windows 7 integration, moving to 64-bit workstation software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISM and CISSP network security engineers can provide a range of system protection solutions to enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist you to recover quickly following a serious penetration. Security solutions available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after malicious assaults; setting up firewalls; building secure mechanisms for remote and mobile access; guarding your email system from spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting services to help companies of any size integrate their information networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine local resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent can provide the services of world-class remote consulting experts for contract projects that small companies often need. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Akron Business Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small companies with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk services are a convenient solution for small organizations who don't have the money or time to assemble and manage an in-house Help Desk but who require fast access to an effective Call Center with professional telephone assistance plus the in-depth expertise to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the leading professional services automation tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Call Center or revamping your established organization, selecting or modifying Help Desk Call Center application software to handle the particular needs of your business, or providing temporary online staff to reinforce your internal Call Center team during demanding events like software migrations, mass upgrades, or installing brand new business software.
Progent's Call Center staff of veteran information technology experts gives your clients in Akron or anywhere in the state of Ohio rapid contact with an effective network service resource with extensive experience delivering phone help and online repair service for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a significant contributor to company performance, and Progent's target is to fix and not merely report technical issues.
Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Team can supply remote advanced engineering support and training in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as CRM, Microsoft Project, MS Office Word, and Microsoft Excel. To learn additional information about Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.
Progent's Mac professionals can nurture the artistic facets of Apple Mac computing by providing phone-based consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide assistance in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special procedures like capturing or digitizing audio or video or setting up an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Akron, or anywhere in the state of Ohio, remote network and server monitoring support powered by MS System Center Operations Manager network monitoring and reporting, customized by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By spotting possible issues before they grow into network outages, proactive monitoring can head off stressful and expensive network breakdowns. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems powered by a variety of operating systems.
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.