For small companies located in Akron Ohio, Progent provides technical support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and business continuity preparedness.
Progent's online technical support services represent excellent leverage because they have the real-world background and the advanced tools to solve most information system issues quickly. This reduces direct costs because solutions take up a smaller number of billable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your company benefits additionally with indirect costs by reducing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.
Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you actually get. Unlike many remote service organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid situations where speedy. minor repairs manage to end up as big invoices. Progent's penchant for handling technical issues quickly translates into your company spending less money.
Progent's Online Technical Support Tools
Over time, Progent has developed an array of optimized technologies and field-tested methodologies that ensure the maximum degree of effectiveness for remote consulting and troubleshooting for small company computer networks. Progent provides secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's online support team to link to your computer system remotely without violating system security.
Progent's proprietary service reporting application includes extensive records for all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the records of support rendered to each Progent client by any engineer. This archive of problems and responses is organized as a quickly accessible proprietary database that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft permit access to other extensive support knowledge bases and allow fast response from manufacturers' in-house engineering staff so Progent's online consulting specialists can arrive at optimal solutions in the least time.
Get Online UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote services in Akron Ohio or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.
Online Support Services Offered Progent
Progent's remote technical support professionals possess certified skills in a comprehensive array of products and technologies. This wide range of technical skills permits Progent's engineers to manage virtually any crisis that may occur in a small or midsize company network. Certifications held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To provide assistance to clients with mixed-OS environments, Progent also provides access to engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services provided by Progent to customers in Akron include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a wide array of computer technology including system architecture, messaging systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware economization and simplified administration, and transitioning from legacy systems to the latest MS Windows or Linux solutions. Progent's team-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux support engineers can offer urgent online help for diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
The Cisco CCIE certification is the premier accreditation for networking engineers, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs know how to deal with the most stubborn challenges surrounding network infrastructure planning, installation, maintenance, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in isolating problems with IOS network administration tools and developing alternate approaches or identifying software patches. Cisco CCIEs offer exceptional cost-effectiveness because their deep expertise permits them to fix the most difficult problems quickly. In common instances, less qualified service providers can struggle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes.
Few consulting providers make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive timely assistance for serious network problems that are impacting business efficiency but are outside the experience of your local IT maintenance resources. Progent's Cisco CCIE engineers can interface to your computer system using the latest on-line support technology in order to perform fast, safe, and economical diagnosis and repair.
Progent's CCIEs can provide expertise in the complete line of Cisco's top-selling selection of networking devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Authorized MS Windows Experts
Progent's Microsoft-certified remote service engineers can provide network problem solving and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can assist you with a wide variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring,
Project Server planning,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of remote desktop consulting and support services such as Microsoft Windows 7 migration support, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.
CISSP and ISSAP Premier Network Security Professionals
Progent's certified CISSP, ISSAP, and CISM security consultants can provide a range of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to clean up rapidly following a damaging penetration. Security consulting services offered by Progent cover comprehensive network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; configuring firewalls; establishing safe architectures for remote and mobile access; guarding your messaging infrastructure from spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has over two decades of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent can provide the services of world-class online consulting experts for contract IT projects that small businesses often request. Billing rates for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Akron Ohio Company Can Contact Progent's Remote Technical Support Professionals
Help Desk Call Center Services
Progent's Help Desk support programs for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Standard Call Center support services are intended for smaller businesses who lack the resources to build and maintain an internal Help Desk but who need quick response from a reliable Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.
Progentís shared Help Desk services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk consulting expertise can assist you in creating an effective new Help Desk or revamping your existing organization, identifying or modifying Call Center application software to handle the particular requirements of your corporation, or adding temporary phone support personnel to work with your internal Help Desk Call Center team to handle demanding scenarios such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk team of seasoned information technology consultants offers your workers in Akron Ohio quick contact with an efficient technical support group with extensive experience offering phone help and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center the reputation as a key contributor to business productivity, and Progent's policy is to fix and not merely annotate network issues.
Applications Support: Education, Programming, and Integration
Progent's Applications Consulting staff can supply online advanced consulting support and education in specific application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for Microsoft applications including CRM, Microsoft Project, Office Word, and MS Office Excel. To learn more on Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Apple Mac professionals can support the artistic aspect of Macintosh computing by offering phone-based help services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also help you with special procedures like capturing or digitizing audio or video or establishing an audio/video post production facility.
Remote Network Monitoring Services
Progent offers businesses in Akron Ohio remote network and server monitoring support centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent to accommodate your business so your IT maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they cause network outages, system monitoring can head off inconvenient and expensive information system failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems based on multiple platforms.
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or macOS and OS X computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services