For small companies in Akron Ohio, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online support services offer exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to solve the majority of network issues rapidly. This lowers direct costs since service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally with incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management.
Progent's billing policy for remote help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical online support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where quick fixes manage to end up as substantial invoices. Progent's penchant for dealing with problems efficiently results in your company conserving money.
Progent's Remote Service Tools
Over the years, Progent has developed an arsenal of optimized technologies and field-tested methodologies which ensure the highest degree of efficiency for remote help and repair for small and midsize company computer networks. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's Technical Response Center to connect to your company's system remotely without compromising system security.
Progent's sophisticated customer support reporting system maintains extensive histories describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance delivered to each Progent client by any Progent consultant. This database of trouble tickets and responses is organized as an easily retrievable proprietary knowledge base that enables Progent's remote technical experts to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available other vast technical databases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online service experts can come up with the most efficient resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Akron Ohio or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's phone-based technical support professionals have advanced credentials in a comprehensive set of technologies. This breadth of technical skills enables Progent's consultants to address virtually any emergency that may crop up in a small business information system. Certifications held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support clients with multi-operating system environments, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Online technical support services Offered by Progent to small businesses in Akron include:
Special Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a broad array of computer technology such as network architecture, messaging systems, system and operational security, UNIX and Windows integration, VMware products for server hardware economization and simplified management, and migration from older applications to current Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.
Progent's UNIX and Linux consultants can offer urgent remote help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the top accreditation for networking engineers, and certifies a consultant's technical skills at the expert level. Cisco CCIEs can resolve even the most complex challenges encountered in network planning, integration, management, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness because their depth of expertise enables them to find solutions for even the most complex problems quickly. In many instances, less seasoned consultants can wrestle for hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few consulting providers make CCIEs available to support small and mid-size companies. Progent can provide fast phone access to a Cisco CCIE so your company can get timely help for complex network infrastructure problems that are lowering business productivity but are not within the scope of your local IT maintenance group or consultant. Progent's CCIE support experts can connect to your environment using sophisticated on-line troubleshooting tools in order to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network products.
Certified Microsoft Windows Support
Progent's Microsoft-premier online support engineers can provide computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and integration, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of online PC desktop consulting and support services such as Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
CISM and CISSP Premier System Security Experts
Progent's certified CISSP and ISSAP security consultants offer a variety of security solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist you to recuperate quickly following a serious penetration. Security solutions offered by Progent cover thorough security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; installing firewalls; establishing safe architectures for remote and mobile communication; guarding your email system against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Microsoft 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of world-class online consulting experts for special IT projects that small businesses frequently need. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
How Your Akron Ohio Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center services are ideal for small organizations who lack the budget to support an internal Call Center but who want quick response from an efficient Help Desk Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to high-level engineers.
Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or revamping your established one, identifying or customizing Help Desk Call Center software to handle the special requirements of your company, or providing temporary online staff to work with your internal Help Desk resources during unusually busy events like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk staff of veteran network professionals offers your computer users in Akron Ohio instant communication with an efficient support resource with extensive experience delivering telephone-based consulting and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a key contributor to business performance, and Progent's goal is to solve instead of just record IT issues.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Group can supply phone-based professional engineering support and training in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Excel. To learn more concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Mac consultants can nurture the imaginative facets of Macintosh computing by offering remote help services and training in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio/video or establishing an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Akron Ohio online computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your environment so that your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they evolve into crashes, automated monitoring can minimize disruptive and costly network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks powered by a combination of platforms.
To contact Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services