Urgent Remote Consulting for Akron Ohio UNIX or Linux NetworksFor small companies located in Akron Ohio, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery planning.

Progent's online technical support engineers represent excellent value due to the fact that they have the real-world background and the sophisticated tools to solve the majority of network problems quickly. Efficient support reduces immediate expenses because service calls require fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you owe only for the support that you receive. Unlike many online support firms, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where fast solutions somehow turn into large tabs. Progent's penchant for dealing with problems efficiently results in your business conserving money.

Progent's Online Support Tools
Over the years, Progent has developed an array of customized technologies and field-proven processes that ensure the maximum level of efficiency for remote help and repair for small and midsize business IT networks. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your company's network without compromising corporate security.

Progent's powerful service database application includes thorough records describing all support that Progent's clients have received. Progent's authorized engineers have access to the history of support rendered to every customer by any engineer. This database of trouble tickets and repairs is stored as an easily retrievable support knowledge base that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional vast technical support databases and allow fast response from manufacturers' in-house support staff so Progent's remote service specialists are able to come up with the most efficient resolutions quickly.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Akron Ohio or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, visit Immediate Urgent Support.

Phone-based Support Services Provided by Progent
Progent's online technical service experts offer advanced credentials in an extensive set of products and technologies. This wide range of capability allows Progent's engineers to tackle practically any emergency that may take place in a small business information system. Credentials awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.

To provide assistance to customers with mixed-OS networks, Progent also provides access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.

Remote support services Offered by Progent to customers in Akron include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services address a wide spectrum of computer technology such as system infrastructure, email solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and simplified management, and migration from older systems to the latest MS Windows or Linux-powered environments. Progent's team-oriented approach to resolving technical issues promotes quick escalation, when required, to consultants with appropriate experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX/Linux support engineers can provide urgent remote help for resolving anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX including:

    Important Linux versions for which Progent can provide expert support include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Engineers for Akron OhioThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure professionals, and indicates a person's technical skills at the master level. Cisco CCIEs can deal with the most difficult problems occurring in network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs work closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and coming up with alternate approaches or identifying program updates. CCIEs are an exceptional cost-effectiveness since their depth of expertise permits them to find solutions for the most difficult problems quickly. In common instances, less qualified consultants can wrestle for hours or days with identical tasks that a CCIE can dispose of in minutes. Few support firms make CCIEs accessible to support small and mid-size companies. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can receive immediate support for severe network issues that are hurting worker efficiency but are beyond the scope of your regular network maintenance personnel. Progent's Cisco CCIE engineers can tie into your environment using the latest on-line troubleshooting tools to provide quick, safe, and affordable analysis and repair. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's top-selling family of networking devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

  • Certified Microsoft Windows Expertise
    Windows Experts for Akron OhioProgent's Microsoft-certified remote support engineers can deliver computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can assist you with a broad range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2019 Server integration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange 2010 maintenance, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint Server 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition can deliver a wide range of online PC desktop consulting and support services such as Windows 7 integration, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Premier Network Security Specialists
    CISSP Certified Network Security Professionals for Akron OhioProgent's accredited CISM and CISSP network security engineers can provide a variety of system protection services that can enhance the defenses of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to recuperate rapidly after a serious penetration. Security services offered by Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from virus and worm assaults; integrating firewalls; establishing safe architectures for remote and mobile communication; protecting your messaging system from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online consulting to help businesses of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize physical IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration support services such as Microsoft 365 integration with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract IT projects that small businesses often need. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's special remote engineering services include:
  • Call Center Expertise
    Progent's Help Desk support alternatives for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are intended for small organizations who lack the money or time to create an in-house Help Desk but who need quick response from a dependable Call Center with proficient telephone support as well as the in-depth expertise to escalate complex problems to high-level consultants.

    Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Help Desk consulting support can assist you in building an effective new Call Center or improving your established one, evaluating or customizing Call Center application software to address the special requirements of your business, or providing temporary phone support personnel to work with your in-house Help Desk group during high-demand situations such as software transitions, major updates, or installing brand new applications.

    Progent's Call Center team of experienced information technology professionals offers your workers in Akron Ohio rapid communication with a reliable technical support group with extensive experience delivering telephone-based consulting and remote repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of company success, and Progent's intent is to fix instead of simply record technical issues.

  • Applications Support: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Team provides phone-based advanced engineering support and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, programming, and education for popular Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and Excel. To find out more about Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Apple Mac professionals can support the imaginative aspect of Mac computing by delivering phone-based help services and education in imaging, sound, and video. Progent's support professionals offer expertise in a large selection of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as capturing or digitizing audio or video or establishing an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Akron Ohio online computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so that your IT maintenance is proactive and automated. By exposing potential trouble spots before they grow into network outages, system monitoring can head off stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that incorporate multiple platforms.

How Your Akron Ohio Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.

Onsite IT Consulting
Progent locations in Ohio State

City Address Phone Link
Akron 1717 Brittain Rd
Akron, OH 44310
United States
(234) 285-6100 Akron Network Support Services
Cincinnati 250 East 5th Street, 15th Floor
Cincinnati, OH 45202
United States
(513) 808-9721 Cincinnati Network Support Services
Cleveland 2515 Jay Ave.
Cleveland, OH 44113
United States
(440) 596-5997 Cleveland Network Support Services
Columbus 20 S 3rd St, Suite 210
Columbus, OH 43215
United States
(614) 826-7776 Columbus Network Support Services
Dayton 301 W 1st St, Suite 200
Dayton, OH 45402
United States
(937) 519-4355 Dayton Network Support Services
Toledo 5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
United States
(419) 930-5536 Toledo Network Support Services




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