UNIX and Linux Remote Technical Support for

For small and midsize companies located in Akron Ohio, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP-certified security consultants to handle high-level security architecture and disaster recovery planning.

Progent's online technical support services offer excellent leverage due to the fact that they have the real-world background and the sophisticated tools to resolve most network issues rapidly. Efficient support lowers immediate expenses because solutions require fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by reducing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's pricing model for online help is designed to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to many remote service firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid scenarios where speedy. minor solutions manage to end up as large bills. Progent's penchant for disposing of problems quickly results in your company spending less money.

Progent's Remote Service Tools
Over time, Progent has refined a collection of customized technologies and field-proven processes which allow the highest degree of efficiency for online technical support and troubleshooting for small business information systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the staff of Progent's remote service group to interface to your system without compromising network security.

Progent's sophisticated technical support database application stores detailed histories describing the service that Progent's clients have been provided. Progent's staff consultants have access to the records of assistance rendered to each Progent client by any Progent engineer. This database of trouble tickets and resolutions is organized as a conveniently retrievable support knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft make available other massive technical support databases and permit priority response from manufacturers' in-house support staff so Progent's remote service experts are able to arrive at optimal solutions promptly.

Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Akron Ohio or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Urgent Support.

Phone-based Technical Services Provided by Progent
Progent's online support professionals possess certified skills in a comprehensive set of products and technologies. This broad range of IT skills enables Progent's consultants to handle virtually any problem likely to crop up in a small or midsize business information system. Certifications held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with multi-platform environments, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical support services available from Progent to customers in Akron include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online consulting services cover a broad range of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX and Windows coexistence, VMware products for server consolidation and easy management, and migration from older applications to current Microsoft Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers service expense.

  Progent's UNIX/Linux consultants can offer urgent phone-based help for resolving anomalies affecting UNIX/Linux systems powered by popular variants of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Important Linux variants for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
  The Cisco Certified Internetwork Expert certification is the premier recognition for network infrastructure consultants, and indicates a consultant's technical skills at the expert level. CCIEs know how to handle the most intractable issues surrounding network design, installation, administration, protection, and repair. CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network management utilities and coming up with alternate approaches or locating software patches. CCIEs represent an exceptional value because their depth of experience allows them to find solutions for the most difficult problems rapidly. In many instances, less qualified service providers can struggle for hours or days with identical tasks that a Cisco CCIE can resolve in a few minutes. Few consulting providers make CCIEs available to support small and mid-size businesses. Progent offers quick phone contact with a Cisco authorized CCIE so you can receive immediate support for serious network issues that are hurting business productivity but are outside the experience of your local IT maintenance resources. Progent's CCIE consultants can connect to your network via advanced on-line troubleshooting technology in order to provide fast, safe, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular family of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN products.

• Certified MS Windows Experts
  Progent's Microsoft-expert remote service experts can deliver computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting professionals who can help your company with a wide range of platform support services such as Microsoft Windows Server 2022 planning and integration support, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration consulting services, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a broad range of remote desktop consulting and support services such as Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Premier System Security Consultants
  Progent's certified CISM and CISSP security engineers offer a variety of system protection services that can enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist you to recuperate quickly after a damaging breach. Security support services offered by Progent include: comprehensive network security evaluation using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; setting up firewalls; establishing safe architectures for off-site and mobile access; protecting your email infrastructure from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that combine local IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud integration services such as Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.

• Help Desk Call Center Expertise
  Progent's Help Desk Call Center support alternatives for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who want fast response from a reliable Help Desk with proficient phone support as well as the available expertise to escalate complex trouble tickets to high-level consultants.

  Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or revamping your current one, identifying or enhancing Help Desk application software to handle the unique demands of your business, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center group to handle unusually busy scenarios like software transitions, major updates, or rolling out new business software.

  Progent's Help Desk staff of experienced information technology professionals provides your computer users in Akron Ohio fast contact with an effective support group with years of experience providing phone support and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center recognition as a crucial enabler of company performance, and Progent's target is to resolve and not simply record technical problems.

• Applications Services: Training, Custom Development, and Problem Solving
  Progent's Applications Consulting staff provides phone-based professional consulting support and education in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for familiar Microsoft business applications including CRM, MS Project, MS Office Word, and Excel. To find out more concerning Progent's expertise, customization, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Mac professionals can promote the imaginative aspect of Apple Mac systems by delivering phone-based help support and training in graphics, sound, and video. Progent's support professionals can provide help in a variety of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or setting up an audio/video post production facility.

  Remote Network and Server Monitoring Support
  Progent offers businesses in Akron Ohio online network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they evolve into downtime, automated monitoring can avoid disruptive and expensive service breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks based on a variety of operating systems.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.