For small and midsize companies located in Akron Ohio, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISSP-certified security consultants to handle high-level security architecture and disaster recovery planning.
Progent's online technical support services offer excellent leverage due to the fact that they have the real-world background and the sophisticated tools to resolve most network issues rapidly. Efficient support lowers immediate expenses because solutions require fewer billable minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your organization saves additionally with incidental expenses by reducing or avoiding system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.
Progent's pricing model for online help is designed to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based assistance, so you are charged only for the services that you receive. In contrast to many remote service firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid scenarios where speedy. minor solutions manage to end up as large bills. Progent's penchant for disposing of problems quickly results in your company spending less money.
Progent's Remote Service Tools
Over time, Progent has refined a collection of customized technologies and field-proven processes which allow the highest degree of efficiency for online technical support and troubleshooting for small business information systems. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the staff of Progent's remote service group to interface to your system without compromising network security.
Progent's sophisticated technical support database application stores detailed histories describing the service that Progent's clients have been provided. Progent's staff consultants have access to the records of assistance rendered to each Progent client by any Progent engineer. This database of trouble tickets and resolutions is organized as a conveniently retrievable support knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support grows over time. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft make available other massive technical support databases and permit priority response from manufacturers' in-house support staff so Progent's remote service experts are able to arrive at optimal solutions promptly.
Initiate Remote UNIX, Linux, Solaris, or macOS and OS X Network Assistance from Progent
To get started with Progent's remote services in Akron Ohio or to find out more about Progent's online support programs, call Progent at
Phone-based Technical Services Provided by Progent
Progent's online support professionals possess certified skills in a comprehensive set of products and technologies. This broad range of IT skills enables Progent's consultants to handle virtually any problem likely to crop up in a small or midsize business information system. Certifications held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to clients with multi-platform environments, Progent also provides the support of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical support services available from Progent to customers in Akron include:
Progent's UNIX/Linux consultants can offer urgent phone-based help for resolving anomalies affecting UNIX/Linux systems powered by popular variants of UNIX including:
Progent also can deliver a broad range of remote desktop consulting and support services such as Windows 11 integration and planning and implementing Microsoft 365 cloud environments for Windows workstations.
Progent's shared Help Desk services make it possible for your business to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Call Center or revamping your current one, identifying or enhancing Help Desk application software to handle the unique demands of your business, or providing occasional phone support personnel to reinforce your internal Help Desk Call Center group to handle unusually busy scenarios like software transitions, major updates, or rolling out new business software.
Progent's Help Desk staff of experienced information technology professionals provides your computer users in Akron Ohio fast contact with an effective support group with years of experience providing phone support and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center recognition as a crucial enabler of company performance, and Progent's target is to resolve and not simply record technical problems.
Progent's Mac professionals can promote the imaginative aspect of Apple Mac systems by delivering phone-based help support and training in graphics, sound, and video. Progent's support professionals can provide help in a variety of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Remote Network and Server Monitoring Support
Progent offers businesses in Akron Ohio online network monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so that your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they evolve into downtime, automated monitoring can avoid disruptive and expensive service breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks based on a variety of operating systems.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
City | Address | Phone | Link |
Akron | 1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 | Akron Network Support Services |
Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
Cleveland | 2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 | Cleveland Network Support Services |
Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
Toledo | 5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 | Toledo Network Support Services |