UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support for
Akron Small Business Networks
For small companies in Akron Ohio, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online support services offer exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to solve the majority of network issues rapidly. This lowers direct costs since service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally with incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management.
Progent's billing policy for remote help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical online support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where quick fixes manage to end up as substantial invoices. Progent's penchant for dealing with problems efficiently results in your company conserving money.
Progent's Remote Service Tools
Over the years, Progent has developed an arsenal of optimized technologies and field-tested methodologies which ensure the highest degree of efficiency for remote help and repair for small and midsize company computer networks. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's Technical Response Center to connect to your company's system remotely without compromising system security.
Progent's sophisticated customer support reporting system maintains extensive histories describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance delivered to each Progent client by any Progent consultant. This database of trouble tickets and responses is organized as an easily retrievable proprietary knowledge base that enables Progent's remote technical experts to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available other vast technical databases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online service experts can come up with the most efficient resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Akron Ohio or to find out additional information about Progent's phone support programs, contact Progent at
Phone-based Technical Services Provided by Progent
Progent's phone-based technical support professionals have advanced credentials in a comprehensive set of technologies. This breadth of technical skills enables Progent's consultants to address virtually any emergency that may crop up in a small business information system. Certifications held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support clients with multi-operating system environments, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Online technical support services Offered by Progent to small businesses in Akron include:
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services address a broad array of computer technology such as network architecture, messaging systems, system and operational security, UNIX and Windows integration, VMware products for server hardware economization and simplified management, and migration from older applications to current Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.Progent's UNIX and Linux consultants can offer urgent remote help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX
- Berkeley UNIX (BSD)
- SCO
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian-GNU
- Slackware Linux
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Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the top accreditation for networking engineers, and certifies a consultant's technical skills at the expert level. Cisco CCIEs can resolve even the most complex challenges encountered in network planning, integration, management, protection, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness because their depth of expertise enables them to find solutions for even the most complex problems quickly. In many instances, less seasoned consultants can wrestle for hours or days with identical problems that a Cisco CCIE can fix in minutes.
Few consulting providers make CCIEs available to support small and mid-size companies. Progent can provide fast phone access to a Cisco CCIE so your company can get timely help for complex network infrastructure problems that are lowering business productivity but are not within the scope of your local IT maintenance group or consultant. Progent's CCIE support experts can connect to your environment using sophisticated on-line troubleshooting tools in order to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's top-selling family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network products.
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Certified Microsoft Windows Support
Progent's Microsoft-premier online support engineers can provide computer problem solving and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 Server migration, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and integration, Microsoft Teams consulting, Skype for Business Server planning and deployment support, Lync Server 2013 management and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a broad array of online PC desktop consulting and support services such as Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
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CISM and CISSP Premier System Security Experts
Progent's certified CISSP and ISSAP security consultants offer a variety of security solutions that can bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist you to recuperate quickly following a serious penetration. Security solutions offered by Progent cover thorough security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; installing firewalls; establishing safe architectures for remote and mobile communication; guarding your email system against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Microsoft 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent offers the services of world-class online consulting experts for special IT projects that small businesses frequently need. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's project-based remote consulting solutions include:
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Help Desk Call Center Expertise
Progent's Help Desk support programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Call Center services are ideal for small organizations who lack the budget to support an internal Call Center but who want quick response from an efficient Help Desk Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to high-level engineers.Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or revamping your established one, identifying or customizing Help Desk Call Center software to handle the special requirements of your company, or providing temporary online staff to work with your internal Help Desk resources during unusually busy events like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk staff of veteran network professionals offers your computer users in Akron Ohio instant communication with an efficient support resource with extensive experience delivering telephone-based consulting and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a key contributor to business performance, and Progent's goal is to solve instead of just record IT issues.
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Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts Group can supply phone-based professional engineering support and training in special business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and Excel. To learn more concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.Progent's Mac consultants can nurture the imaginative facets of Macintosh computing by offering remote help services and training in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio/video or establishing an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Akron Ohio online computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your environment so that your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they evolve into crashes, automated monitoring can minimize disruptive and costly network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks powered by a combination of platforms.
To contact Progent about urgent remote expertise with UNIX/Linux, Sun Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Support, phone
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
| City | Address | Phone | Link |
| Akron | 1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 | Akron Network Support Services |
| Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
| Cleveland | 2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 | Cleveland Network Support Services |
| Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
| Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
| Toledo | 5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 | Toledo Network Support Services |
An index of content::
Microsoft Consulting Best Practices Information Systems Firms
Access to External Support Databases Installer
Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of hands-on professional experience, in the trenches of IT support, performing a broad variety of technical projects for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its support staff. This ensures that you get not just expert IT capability, but also a consultant with proven methods for using technical knowledge to resolve actual IT problems efficiently.
Mid-size Company Online Support
Microsoft and Cisco Authorized Expert Internet Networking Consultants Small-Medium Business
Progent offers IT services for mid-size companies with 100 to 250 network clients. The medium size company or office has typically been an underserved segment of the market for network support services. The overhead and support delivery models of major third-party service firms make them excessively expensive for the typical small business or small medium business (SMB), which usually has a minimal information technology budget with which to support an information network whose advanced technology and capability are often comparable to the networks of far larger companies. Progent's service delivery model, which takes great advantage of online support, virtual office technology and proactive server monitoring, significantly lowers the IT support expenses of a small-medium business while offering the small organization with big-company service from certified, world-class consultants with background in a wide range of midsized business network solutions. If your medium size company or small business is searching for levels of IT help appropriate by a medium size organization without paying big-company costs, call Progent.
Microsoft Certified Partner Amazon AWS cloud services integration Design Firm
Amazon S3 integration Engineer
Progent can provide affordable online consulting to assist businesses of any size to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, system design, pilot testing, configuration, administration, performance optimization, software license management, backup/restore mechanisms, and security.
SCCM 2012 Planning Technical Support Services
SCCM 2012 Migration Consulting Services
Progent can assist your business to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to Configuration Manager 2012 from an older change management solution or assist you to modify your current SCCM 2012 environment to support your evolving business requirements. In addition, Progent can help you to create a software foundation that extracts the most value from SCCM by delivering advanced consulting support for related Microsoft platforms including Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
Engineers Microsoft SUS
WSUS Professionals
Microsoft Windows Server Update Services enables IT administrators to deploy and monitor the most recent Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, IT personnel can fully and effortlessly manage the installation of patches that are published via Microsoft Update to servers and desktops in an organization. Progent can assist you with technical details of the initial setup of Microsoft WSUS such as designing the Microsoft WSUS deployment, setting up user's computers, defining the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container appropriate for your system environment.
MCSE Expert Certified Access Contract Programming
Office Access Learn
Progent can provide affordable online support for all releases of Microsoft Office Access including desktop and browser-based versions and can provide advanced help for Access application programming, database conversion, performance tuning, BI reporting, and maintenance. Progent also can provide tailored online classes for Access programming and DBA services.
Aironet Ruggedized APs Remote Support Services
Urgent Aironet 4800 Access Point Integration Services
Progent's Cisco CCIE-certified Wi-Fi network infrastructure consultants can provide online or on-premises configuration and debugging support to assist you to plan, implement, update, tune, administer and debug Aironet Wi-Fi AP deployments of any scale or architecture. Progent's Cisco wireless controller experts can also help you to integrate your Wi-Fi environment with your wired network and cloud-based resources to create a seamless enterprise-wide connectivity solution that is easy to administer and expand. Progent also offers affordable wireless site surveys to assist you to decide the most appropriate selection, placement and configuration of Aironet wireless APs to accommodate your specific office layout, building structure, and expected workloads.
Microsoft Software Update Services Support
24-Hour Windows Server Update Services Consulting Services
Microsoft WSUS enables network managers to deploy and monitor the most recent Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft SUS, network support personnel can fully and easily manage the distribution of updates that are released via Microsoft Update to servers and desktops in a company. Progent can assist you with complex details of the initial configuration of Microsoft Software Update Services such as planning the Microsoft Software Update Services deployment, configuring client's computers, establishing the Group Policy settings, and ensuring your Microsoft Windows Server Update Services GPO is linked to an Active Directory container appropriate for your system environment.
Power BI Coding
Microsoft BI Stack Integration
Progent can provide online and onsite consulting to assist you with any aspect of business intelligence reporting ranging from debugging or enhancing reports to designing and deploying an advanced BI environment. Progent's management reporting experts can help your company to support your current reporting system, assist you to migrate databases and applications from an outdated reporting platform to a modern solution, and provide custom online mentoring to meet your individual needs. Progent's business reporting professionals can provide experience in the leading BI reporting platforms including the SQL Server BI suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.
Open Now DotNET Framework Engineer
MCSE Expert Certified .NET C# Contract Development
Progent's software developers have worked for 20 years with .NET tools and the Visual Studio development system and are able to create or enhance .NET apps quickly and at low cost.
Online Photoshop Training Consulting Services
Consultancy Online Microsoft Office 365 Training
Progent's webinars provide small businesses the cost savings, simplicity, and versatility of online learning and the effective training techniques of expert teachers who employ advanced technology to simulate live, interactive learning environments. Progent can provide remote education for popular desktop software including elements of Microsoft Office suite such as Microsoft Office Excel, Word, Access, and Project: Microsoft Dynamics accounting and management information software such as MS Dynamics GP (Great Plains); plus other popular desktop applications like Photoshop, Adobe Acrobat Writer, and Crystal Reports.
Support and Setup Forefront TMG
Forefront Threat Management Gateway 2010 Remote Technical Support
Forefront Threat Management Gateway 2010 is based on the proven security capabilities of Microsoft Internet Security and Acceleration Server and provides a centrally administered Internet gateway that acts as a single-server platform for an array of security features such as an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, reputation services, Virtual Private Network control, and HTTP and HTTPS inspection. Forefront Threat Management Gateway includes comprehensive web security logging and reporting features, allows customized reports generated by Microsoft SQL Server, works with Active Directory to streamline authentication, and can be deployed as a virtual server to cut costs and improve recoverability. Progent's Microsoft engineers can help you to design and carry out pilot and production implementations; integrate Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and deliver continuing consulting and repair services. Progent's consultants can also assist you to migrate smoothly to Microsoft Forefront Threat Management Gateway from any version of ISA Server.
Microsoft Office 2003 Consultants
Microsoft Office Small Office IT Consultants
Progent applies no startup charge and asks no retainer for support services delivered during regular business hours. Progent's small granularity does away with large invoices for quick fixes so you will not be forced to permit minor problems to fester. .
Remote Troubleshooting Exchange 2019 DLP
Microsoft Certified Exchange 2019 Planning IT Consultant
Progent can assist you in any phase of your migration to Exchange 2019 such as deploying Windows Server 2019 as a host for Exchange; designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and implementing Hyper-V; setting up HLB; building Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and configuring Outlook clients.
Google Cloud Identity Consultants
Google Cloud App Migration Specialist
Progent offers cost-effective online and onsite consulting to assist businesses of any size to move all or part of their core network resources to Google Cloud Platform services. This can save time and equipment costs and enable access to Google's state-of-the-art machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness assessment, system design and review, pilot testing, configuration, administration, performance tuning, licensing management, backup/restore solutions, and security.
Remote Computer Support For Small Offices Microsoft Office 2000
Network Security Consultant Microsoft Office
Progent's IT outsourcing packages offer budget-friendly network support for small businesses. Whether it involves designing network infrastructure, creating an internal Help Desk or using an outside one, rolling out an updated e-mail platform, monitoring your system, or creating an on-line business solution, outsourcing your network engineering services can contain costs and minimize uncertainties, allowing network support budgets to grow in a more moderate and manageable fashion than is possible by building up a bulky, all-purpose internal network support staff. Progent's Outsourcing White Paper and flyers show how Progent can enable you to build a protected and robust network architecture for your critical business software based on Microsoft Windows.
Amazon MWS development Programming
Amazon MWS Contract Programming
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales, merchants can expand their market, lower their cost of sales, improve reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide application programming, workflow integration, project management support, and training to help you shorten development time and get to market quickly.
Wireless Security Inventory Engineer
24/7 Security Assessment Consultancy
Progent has created several network security service bundles designed to deliver larger institutions an independent and thorough security audit from a group of certified security engineers. All Progent's security assessment bundles incorporate a suite of procedures like network scans from inside and from outside the corporate security perimeter, expert interpretation of scan results by certified security engineers, production of a report explaining the results, plus an interactive high-level executive outbrief and an extensive interactive review for in-house network administrators.
Subcontractor Job Network Engineering
Network Consultants Subcontractor Job
Progent is seeking a variety of full-time employees such as motivated Microsoft Certified Systems Engineers; connectivity experts with Cisco CCNP or CCIE certification; and consultants for advanced system architecture with experience in mobile connectivity, wireless networking, non-stop systems, business continuity solutions, data preservation, and virtual servers. Progent is also looking for desktop support technicians, off-site service professionals, and CISSP or CISA accredited security consultants. We are also looking for experienced managers who can operate effectively in our high-growth, virtual office environment. Progent contracts freelance consultants with proven knowledge and hands-on background in important IT topics outside our primary technical focus. Our Experts Group hires freelance consultants who offer advice and development support for line-of-business solutions that include MRP, Enterprise Resource Planning, or Customer Relationship Management; possess specialized knowledge of popular operating systems such as Linux, Apple OS, or Sun, or offer world-class help in technologies like telecom, web design, EDI, eCommerce, or database management. Freelance consultants premier by us coordinate with Progent's full-time professionals to deliver end-to-end IT services for small and midsize company networks.
Help and Support System Center 2016 Endpoint Protection
Remote Support System Center 2016 and Operations Management Suite
Small to middle size companies can now get all the benefits of System Center Operations Manager 2007 and also have quick access to Progent's Microsoft and Cisco Premier IT consulting professionals. With Progent's affordably priced network service programs, small organizations can select a simple Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager to offer small business information systems enterprise-class availability, security, and productivity.
Intune and Windows 10 Network Consulting
24x7x365 Intune and Apple iOS Technical Support
Progent's Microsoft-certified Intune consultants can assist your company to assess the business case for utilizing Intune for administering your portable devices including notebooks, phones, and tablets powered by Windows, Apple iOS, and Android. Progent can help your company to configure policies, plan and deploy pilot systems to confirm the benefits of Intune for your network, deploy Intune across your IT ecosystem, integrate Intune with SCCM for single-console change management, and troubleshoot your Intune deployment.
Herakles Data Center Test Lab Specialists
Herakles Data Center Test Lab Specialist
The Progent Test and Training Lab at the QTS Internet Data Center can be used for piloting mission-critical applications, developing cost-effective system upgrade methodologies, assessing and optimizing performance, planning or verifying disaster recovery solutions, resolving compatibility issues, and building training systems for the latest products and technologies. For Progent clients who lack adequate internal resources to assemble proper test systems, Progent's Test and Training Lab reduces capital costs and engineering risk while keeping critical IT projects on schedule.
Cisco SIP phones Support
Online Support SPA300 Series IP Phone
Progent's CCIE-certified networking experts can provide advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can help your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
ProSight Network Health Audit Specialists
Active Directory Audit Consultant
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner and more secure AD implementation. Both options also provide the ongoing advantages of state-of-the-art remote network monitoring and management technology. These benefits can include easier management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime.
Juniper Junos Security Evaluation
Cybersecurity Consultancies Juniper Junos Network and Security Manager
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
SCCM Application Management Computer Consultant
SCCM MAM Information Technology Consulting
Configuration Manager automates application and device deployment and updating, centralizes security and compliance settings control, inventories network resources, guards against corporate data leakage, performs health reporting, allows safe self service, and delivers a common control mechanism for managing mixed-operating system networks based on on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud experts can assist your organization with any aspect of designing, installing, using and repairing a System Center Configuration Manager deployment for local, cloud-based, or hybrid networks.
Services Documentation Specialist
IT Consulting Tracking Service Costs
Progent uses an enterprise-class service reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or small service firms who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by every consultant to every customer. The discipline of documenting and organizing support records results in more efficient service and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who won't let go of vital service information.
CCNP Certified Aironet 4800 Access Point IT Consultant
Cisco Mobility Express Network Consulting
Progent's Cisco certified Wi-Fi experts can provide affordable online and onsite support for end-of-life and modern Wave 2 Aironet wireless access points and Progent can help your business to plan and maintain wireless solutions that incorporate indoor and outside/ruggedized Aironet APs.
24x7x365 Dynamics GP Analytical Accounting Services
Microsoft Dynamics Power BI Design Firms
Microsoft Dynamics GP/Great Plains accounting offers analytics and reporting capabilities that allow you to monitor all operations, sales and spending, and market trends with integrated drill-down, query, and reporting functions. Progent's Dynamics GP reporting consulting expertise can enable you to create reports that allow you to understand your business more thoroughly, turning uncooked data into useful management information. Progent can enhance your reporting and analytics by providing Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to delivering reporting help, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and application experience with VBasic, XML and other tools in order to deliver custom business software development and web commerce applications that integrate seamlessly with Dynamics GP/Great Plains.
Check Point Firewalls IT Services
Check Point 26000 Firewalls Network Security Evaluation
Progent's Check Point firewall experts can help you design, configure, and manage firewall environments that rely on Check Point Software NGFW firewall appliances and Check Point's subscription-based SandBlast security services. Progent's consultants can also help you maintain legacy Check Point firewall models or upgrade efficiently to Check Point's next-generation firewalls.
Anti-Virus Technology
Antivirus Design and Installation
Email Guard by Postini offers continually updated spam and virus filtering, data filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini partner and service firm. If your organization is too small to qualify for a standard Postini license, you can still get the use of Postini's Perimeter Manager technology via Progent's E-Mail Guard spam filtering and virus protection service program. Progent's expert e-mail protection professionals can show you how to create an email defense plan that features anti-spam and virus protection technologies and policies.
24x7 Email Policy Management Engineers
ProSight Email Guard Spam Filtering Services Consult
Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter.
Office 365 Word Integration Computer Consultants
Microsoft 365 Outlook Integration Integration Support
Progent can assist your business to evaluate the wealth of subscription plans available with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with cross-vendor environments that incorporate Windows, macOS, and Linux operating systems. Progent can also assist your business to create and maintain hybrid networks that transparently combine local and cloud resources.
Best IP Telephony Computer Consultants
IP Telephony Network Consultants
Progent's CCIE-certified networking consultants offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Engineers Dynamics GP VBA
Dynamics GP Modifier Specialist
Progent's expertise delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer tools enable Progent to design specialized mission-critical applications and eCommerce solutions that operate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP reporting services can help you design reports that let you track your business more thoroughly, transforming raw information into useful understanding of your business.
24-Hour Offsite Workforce VoIP Consulting
At Home Workers IP Voice Computer Consultants
Progent can assist small and mid-size organizations to set up IP voice platforms to provide their teleworkers the advantage of seamless access to the corporate phone network.
IT Consultant Operations Manager Migration
SCOM Management Packs Consulting Services
Progent's Microsoft-certified consultants have more than 10 years of experience planning, deploying, enhancing and repairing SCOM environments and can provide companies of any size advanced remote or on-premises consulting services for SCOM 2012. Progent can assist you to plan an architecture for System Center 2012 Operations Manager servers that delivers the responsiveness and resilience needed to monitor your IT resources effectively, whether your datacenters are on-premises, in the cloud, or a hybrid environment. Progent can also assist you to install and customize SCOM 2012 management packs based on leading practices for tracking network fabric and Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises troubleshooting to assist you to remediate serious problems uncovered by SCOM 2012.
Online Help VoIP Phones
Cisco VoIP Phones and Presence Remote Technical Support
Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can help you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued VoIP products to the newest HD media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally branded CallManager, or with Unified Communications Manager Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager apps like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent's consultants can provide support with any facet of Cisco VoIP Phone integration including reviewing dial plans, configuring SIP trunking, installing Cisco ISR routers with CUBE internetworking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.
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