For small companies located in Akron Ohio, Progent provides support for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online support to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of CCIE-qualified engineers for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's online technical support engineers represent excellent value due to the fact that they have the real-world background and the sophisticated tools to solve the majority of network problems quickly. Efficient support reduces immediate expenses because service calls require fewer billable minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for online support is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you owe only for the support that you receive. Unlike many online support firms, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing prevent situations where fast solutions somehow turn into large tabs. Progent's penchant for dealing with problems efficiently results in your business conserving money.
Progent's Online Support Tools
Over the years, Progent has developed an array of customized technologies and field-proven processes that ensure the maximum level of efficiency for remote help and repair for small and midsize business IT networks. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology permits the engineers of Progent's Technical Response Center to link to your company's network without compromising corporate security.
Progent's powerful service database application includes thorough records describing all support that Progent's clients have received. Progent's authorized engineers have access to the history of support rendered to every customer by any engineer. This database of trouble tickets and repairs is stored as an easily retrievable support knowledge base that permits Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with key vendors such as Cisco and Microsoft make available additional vast technical support databases and allow fast response from manufacturers' in-house support staff so Progent's remote service specialists are able to come up with the most efficient resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To access Progent's remote services in Akron Ohio or to learn more about Progent's online support options, call Progent at
Phone-based Support Services Provided by Progent
Progent's online technical service experts offer advanced credentials in an extensive set of products and technologies. This wide range of capability allows Progent's engineers to tackle practically any emergency that may take place in a small business information system. Credentials awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.
To provide assistance to customers with mixed-OS networks, Progent also provides access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.
Remote support services Offered by Progent to customers in Akron include:
Progent's UNIX/Linux support engineers can provide urgent remote help for resolving anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX including:
Progent in addition can deliver a wide range of online PC desktop consulting and support services such as Windows 7 integration, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.
Progent’s Co-managed Help Desk services allow your business to split responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent’s shared Help Desk service is a collaborative service desk solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting support can assist you in building an effective new Call Center or improving your established one, evaluating or customizing Call Center application software to address the special requirements of your business, or providing temporary phone support personnel to work with your in-house Help Desk group during high-demand situations such as software transitions, major updates, or installing brand new applications.
Progent's Call Center team of experienced information technology professionals offers your workers in Akron Ohio rapid communication with a reliable technical support group with extensive experience delivering telephone-based consulting and remote repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a crucial driver of company success, and Progent's intent is to fix instead of simply record technical issues.
Progent's Apple Mac professionals can support the imaginative aspect of Mac computing by delivering phone-based help services and education in imaging, sound, and video. Progent's support professionals offer expertise in a large selection of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs such as capturing or digitizing audio or video or establishing an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide businesses in Akron Ohio online computer system monitoring support centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so that your IT maintenance is proactive and automated. By exposing potential trouble spots before they grow into network outages, system monitoring can head off stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or networks that incorporate multiple platforms.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
City | Address | Phone | Link |
Akron | 1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 | Akron Network Support Services |
Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
Cleveland | 2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 | Cleveland Network Support Services |
Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
Toledo | 5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 | Toledo Network Support Services |