UNIX, Linux, Sun Solaris, Mac OS X Online Technical Support for

For small businesses in Akron Ohio, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity problems, as well as the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and disaster recovery planning.

Progent's online support services offer exceptional value due to the fact that they have the practical experience and the sophisticated tools to solve the majority of network problems quickly. This lowers direct expenses since solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by minimizing or eliminating system outages and related losses resulting from business discontinuity, upset clients, unproductive workers, and de-focused management.

Progent's pricing model for online support is structured to get the most out of your IT service investment. Progent bills by the minute for phone consulting, so you are billed exclusively for the support that you receive. Unlike many online service firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for pricing avoid situations where fast repairs somehow turn into major bills. Progent's penchant for handling technical issues efficiently results in your company saving money.

Progent's Remote Support Tools
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven processes which ensure the maximum level of efficiency for online engineering help and repair for small and midsize company information systems. Progent provides secure VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's online support team to communicate with your company's network without violating network security.

Progent's proprietary technical support database system maintains detailed histories describing all service that Progent's clients have received. Progent's team service personnel have access to the details of services rendered to each Progent client by every engineer. This database of trouble tickets and fixes is stored as a conveniently retrievable internal knowledge base that permits Progent's remote technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves daily. Progent's high-level certifications and close relationships with key industry leaders such as Cisco and Microsoft permit access to additional massive support knowledge bases and permit quick response from manufacturers' in-house product engineers so Progent's remote service specialists can come up with optimal solutions in the least time.

Start Receiving Remote UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To access Progent's phone services in Akron Ohio or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT support, go to Immediate Emergency Support.

Remote Network Support Services Offered Progent
Progent's remote consulting experts possess credentials in a comprehensive array of technologies. This wide range of technical skills permits Progent's consultants to tackle almost any emergency that may crop up in a small company information system. Credentials earned by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional, and Design Associate.

To provide assistance to businesses with mixed-platform networks, Progent also provides the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical support services available from Progent to companies in Akron include:

• UNIX/Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X remote consulting services cover a broad range of information technology such as network architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified management, and migration from older systems to the latest MS Windows or Linux-based solutions. Progent's group-based approach to resolving technical problems promotes fast escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers service expense.

  Progent's UNIX and Linux consultants can offer emergency phone-based assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO UNIX
  • SGI/Irix
  Major Linux platforms for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and validates a consultant's technical skills at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn problems occurring in network infrastructure design, deployment, administration, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of experience enables them to resolve even the most complex problems rapidly. In typical instances, less qualified consultants can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Few support providers make CCIEs available to assist small and medium sized companies. Progent can provide quick phone contact with a Cisco-qualified CCIE so you can receive immediate support for complex network infrastructure issues that are crippling worker efficiency but are beyond the experience of your local computer support group or consultant. Progent's Cisco CCIE support experts can communicate with your network by means of advanced on-line support technology to perform efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's popular family of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus VPN solutions.

• Authorized Windows Experts
  Progent's Microsoft-certified remote support engineers offer network problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can help you with a wide range of technology support including Microsoft Windows Server 2022 planning and migration support, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and hybrid cloud consulting, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 deployment, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 design and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

  Progent also can deliver a wide range of remote desktop services such as Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud environments for Windows workstations.

• CISSP and ISSAP Premier System Security Experts
  Progent's certified CISM and CISSP security engineers can provide a range of system protection solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or help you to recuperate quickly following a damaging penetration. Security services available from Progent include: in depth security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm assaults; setting up firewalls; building safe techniques for remote and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent offers advanced online consulting to help organizations of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid network models that utilize local IT assets along with public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of cloud migration services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

• Help Desk Support
  Progent's Help Desk service options for small and midsize businesses with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Call Center support services are intended for smaller companies who lack the resources to create an in-house Help Desk Call Center but who require fast access to an efficient Call Center with professional phone assistance plus the technical depth to escalate the most challenging tasks to advanced engineers.

  Progent's Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your IT team and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading PSA tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Call Center consulting expertise can aid you in creating an effective new Help Desk Call Center or improving your existing one, selecting or modifying Help Desk Call Center application software to address the particular demands of your corporation, or providing temporary online staff to work with your internal Help Desk Call Center group during demanding events like software migrations, mass upgrades, or rolling out brand new business software.

  Progent's Help Desk Call Center staff of experienced network consultants offers your computer users in Akron Ohio instant contact with a reliable network service resource with years of experience providing phone consulting and online diagnostics for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center recognition as a solid driver of company productivity, and Progent's aim is to resolve instead of merely report technical issues.

• Applications Support: Training, Custom Development, and Troubleshooting
  Progent's Applications Experts Team provides phone-based and in-depth engineering support and training in specific application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for popular Microsoft applications including CRM, Project, Microsoft Word, and Microsoft Office Excel. To learn additional information concerning Progent's consulting, programming, and education offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Mac consultants can promote the creative components of Macintosh environments by offering phone-based consulting services and training in imaging, sound, and motion video. Progent's support professionals can provide help in a variety of Macintosh creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio or video or putting together an audio/video post production facility.

  Online Network Monitoring Support
  Progent can provide companies in Akron Ohio remote network monitoring support centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By exposing potential trouble spots before they cause full-scale emergencies, automated monitoring can avoid stressful and costly network crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that incorporate a combination of platforms.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.