UNIX and Linux Online Emergency Help for

For small companies located in Akron Ohio, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has provided remote troubleshooting to companies in every state in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISSP-certified security consultants to help with high-level security design and disaster recovery preparedness.

Progent's remote technical support services offer excellent value due to the fact that they are equipped with the practical experience and the advanced technology to solve most information system issues rapidly. Efficient support reduces immediate costs since service calls take up fewer billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your company saves even more with indirect expenses by minimizing or avoiding network outages and associated losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's pricing policy for online help is structured to get the most out of your network support investment. Progent charges by the minute for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to many remote service organizations, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for pricing prevent situations where speedy. minor solutions somehow turn into big tabs. Progent's penchant for handling problems efficiently results in your company conserving money.

Progent's Remote Technical Support Tools
Over the years, Progent has developed a set of optimized technologies and field-proven methodologies that ensure the highest level of effectiveness for online help and repair for small and midsize company computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access enables the staff of Progent's Technical Response Center to connect to your network without compromising corporate security.

Progent's proprietary technical support reporting application stores comprehensive histories of the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the specifics of services delivered to each Progent client by any Progent consultant. This archive of problems and fixes is structured as a readily retrievable proprietary database that allows Progent's online technical engineers to share their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft permit access to additional vast support knowledge bases and permit quick response from manufacturers' in-house product engineers with the result that Progent's remote service experts can arrive at optimal solutions promptly.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Akron Ohio or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, go to Immediate Emergency Support.

Remote Technical Services Offered Progent
Progent's phone-based technical support experts offer advanced credentials in a comprehensive array of products and technologies. This breadth of technical skills enables Progent's consultants to handle virtually any problem likely to crop up in a small business network. Certificates awarded to Progent engineers in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, and Design Professional.

To help businesses with multi-OS networks, Progent also offers access to consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support services Offered by Progent to clients in Akron include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services address a wide range of information technology including network infrastructure, messaging systems, network and process security, UNIX and Windows integration, VMware products for server economization and easy management, and transitioning from older systems to current Microsoft Windows or Linux-based environments. Progent's group-oriented approach to solving network issues enables quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts support costs.

  Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:

  • Apple macOS and OS X
  • Sun Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Important Linux variants for which Progent can provide expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
  The Cisco CCIE certification is the premier recognition for network infrastructure professionals, and validates a person's technical knowledge at the master level. Cisco CCIEs can handle even the most stubborn issues surrounding network design, deployment, maintenance, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and coming up with workarounds or locating software patches. Cisco qualified CCIEs are an exceptional value since their depth of expertise enables them to solve the most difficult problems quickly. In many instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Few support firms make Cisco CCIEs accessible to support small and mid-size businesses. Progent offers fast telephone access to a CCIE so your company can get urgent support for serious network issues that are lowering worker productivity but are beyond the comfort zone of your local network service providers. Progent's Cisco-qualified CCIE engineers can interface to your computer system using state-of-the-art on-line troubleshooting tools in order to provide efficient, safe, and economical diagnosis and remediation. Progent's CCIEs offer consulting for the complete line of Cisco's market leading selection of networking appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network technology.

• Authorized MS Windows Expertise
  Progent's Microsoft-expert online support experts offer computer system repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of support engineers who can help your company with a wide variety of platform support services such as Windows Server 2022 planning and integration consulting, Microsoft Windows Server 2019 consulting, Windows Server 2016 migration and cloud integration consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint 2016 migration and hybrid integration consulting, SharePoint 2019 design and deployment, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Lync Server 2013 integration and Office Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server support, and Windows Essentials migration and cloud integration.

  Progent also can deliver a wide array of online desktop consulting and support services including Windows 11 migration and designing and deploying Microsoft 365 cloud environments for Windows workstations.

• CISSP, ISSAP, and CISM Certified Network Security Specialists
  Progent's qualified CISSP and ISSAP security engineers offer a range of security solutions that can enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or help your company to clean up rapidly following a serious penetration. Security consulting services available from Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from virus and worm attacks; integrating firewalls; designing safe architectures for remote and mobile communication; securing your email infrastructure from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online consulting support to help companies of all sizes integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help your IT team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that utilize physical IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services that include Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has more than two decades of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

• Call Center Expertise
  Progent's Help Desk Call Center support alternatives for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Call Center services are ideal for small organizations who don't have the budget to create an in-house Call Center but who require fast communication with an effective Help Desk Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging problems to advanced consultants.

  Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and reporting.

  Progent's Help Desk Call Center consulting support can assist you in building an effective new Help Desk or revamping your current organization, evaluating or modifying Help Desk Call Center software products to meet the unique demands of your company, or adding occasional online personnel to work with your existing Help Desk group to deal with unusually busy events such as software migrations, major upgrades, or installing brand new business software.

  Progent's Help Desk staff of veteran network consultants offers your workers in Akron Ohio rapid contact with a reliable technical support resource with extensive experience offering phone help and remote diagnostics for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center recognition as a key contributor to company performance, and Progent's target is to fix and not just annotate technical issues.

• Applications Support: Training, Customization, and Troubleshooting
  Progent's Applications Consulting Group can supply online and in-depth engineering support and training in key application fields that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft Excel. For additional information about Progent's expertise, customization, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

  Progent's Mac professionals can nurture the imaginative elements of Mac environments by offering remote help services and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a large selection of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio or video or building an audio/video post production lab.

  Online Network Monitoring Support
  Progent offers companies in Akron Ohio online network and server monitoring support based on MS Operations Manager network monitoring, adapted by Progent to suit your business so that your computer maintenance is proactive and automated. By uncovering possible trouble spots before they grow into downtime, system monitoring can head off inconvenient and costly service breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks that support a mix of operating systems.

Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.