For small companies in Akron Ohio, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). Progent also can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to help with advanced security design and disaster recovery preparedness.
Progent's online support services offer exceptional value due to the fact that they are equipped with the practical background and the sophisticated technology to solve the majority of network issues rapidly. This lowers direct costs since service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your office. Your organization benefits additionally with incidental costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management.
Progent's billing policy for remote help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone assistance, so you are invoiced only for the support that you receive. In contrast to typical online support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where quick fixes manage to end up as substantial invoices. Progent's penchant for dealing with problems efficiently results in your company conserving money.
Progent's Remote Service Tools
Over the years, Progent has developed an arsenal of optimized technologies and field-tested methodologies which ensure the highest degree of efficiency for remote help and repair for small and midsize company computer networks. Progent provides safe VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's Technical Response Center to connect to your company's system remotely without compromising system security.
Progent's sophisticated customer support reporting system maintains extensive histories describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the details of assistance delivered to each Progent client by any Progent consultant. This database of trouble tickets and responses is organized as an easily retrievable proprietary knowledge base that enables Progent's remote technical experts to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's high-level accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available other vast technical databases and permit priority response from manufacturers' internal engineering staff with the result that Progent's online service experts can come up with the most efficient resolutions quickly.
Start Receiving Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone support in Akron Ohio or to find out additional information about Progent's phone support programs, contact Progent at
Phone-based Technical Services Provided by Progent
Progent's phone-based technical support professionals have advanced credentials in a comprehensive set of technologies. This breadth of technical skills enables Progent's consultants to address virtually any emergency that may crop up in a small business information system. Certifications held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.
To support clients with multi-operating system environments, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Online technical support services Offered by Progent to small businesses in Akron include:
Progent's UNIX and Linux consultants can offer urgent remote help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Progent also can deliver a broad array of online PC desktop consulting and support services such as Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and automating PC desktop image creation.
Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your IT team and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution based on the leading professional services automation tool for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in creating an efficient new Help Desk or revamping your established one, identifying or customizing Help Desk Call Center software to handle the special requirements of your company, or providing temporary online staff to work with your internal Help Desk resources during unusually busy events like software transitions, major upgrades, or installing brand new business software.
Progent's Help Desk staff of veteran network professionals offers your computer users in Akron Ohio instant communication with an efficient support resource with extensive experience delivering telephone-based consulting and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a key contributor to business performance, and Progent's goal is to solve instead of just record IT issues.
Progent's Mac consultants can nurture the imaginative facets of Macintosh computing by offering remote help services and training in imaging, sound, and video. Progent's support professionals can provide expertise in a variety of Macintosh applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with special jobs like scanning or digitizing audio/video or establishing an audio/video production lab.
Online Network and Server Monitoring Support
Progent offers businesses in Akron Ohio online computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your environment so that your computer maintenance is proactive rather than reactive. By detecting emerging trouble spots before they evolve into crashes, automated monitoring can minimize disruptive and costly network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks powered by a combination of platforms.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
City | Address | Phone | Link |
Akron | 1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 | Akron Network Support Services |
Cincinnati | 250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 | Cincinnati Network Support Services |
Cleveland | 2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 | Cleveland Network Support Services |
Columbus | 20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 | Columbus Network Support Services |
Dayton | 301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 | Dayton Network Support Services |
Toledo | 5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 | Toledo Network Support Services |