For small businesses located in Akron or anywhere in the state of Ohio, Progent offers technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex connectivity problems, as well as the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.
Progent's online technical support engineers offer excellent value due to the fact that they have the real-world background and the advanced tools to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses since service calls take up fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled clients, idle employees, and de-focused executives.
Progent's pricing policy for remote support is structured to get the most out of your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to many remote support companies, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with situations where quick repairs manage to turn into large tabs. Progent's penchant for disposing of problems efficiently results in your company saving money.
Progent's Online Support Technologies
Over time, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies that allow the maximum degree of efficiency for remote consulting and troubleshooting for small business computer systems. Progent provides safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the consultants of Progent's online support team to connect to your network without compromising corporate security.
Progent's powerful service reporting application maintains thorough records describing all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of assistance delivered to every customer by every Progent consultant. This archive of issues and fixes is structured as a conveniently accessible proprietary database that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's high-level certifications and close associations with key industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and permit fast access to manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to find optimal solutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's phone services in Akron or anywhere in Ohio or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.
Online Technical Services Available from Progent
Progent's remote consulting professionals offer advanced credentials in an extensive set of disciplines. This wide range of IT skills allows Progent's consultants to manage almost any problem that may occur in a small or midsize business network. Certifications held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To support clients with mixed-operating system networks, Progent also offers the skills of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services Offered by Progent to small businesses in Akron and anywhere in the state of Ohio include:
Special Support Programs Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad spectrum of computer technology such as system architecture, email systems, network and operational security, UNIX/Linux and Windows integration, VMware products for server hardware economization and simplified management, and migration from legacy systems to current Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network issues promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can offer emergency phone-based help for diagnosing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco CCIE certification is the top accreditation for network infrastructure consultants, and validates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle even the most complex problems associated with network planning, deployment, administration, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their depth of expertise enables them to solve even the most complex problems rapidly. In typical cases, less qualified service providers can wrestle for many hours or days with the same problems that a CCIE can dispose of in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide fast phone contact with a CCIE so your company can receive urgent help for serious network issues that are impacting business efficiency but are beyond the experience of your regular computer maintenance group or consultant. Progent's CCIE support experts can communicate with your environment by means of advanced remote support technology to perform quick, secure, and economical diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.
Certified Microsoft Windows Support
Progent's Microsoft-premier remote support professionals offer computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of online desktop support and troubleshooting services including Windows 7 migration support, upgrading to 64-bit desktop software, integrating Microsoft Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISSP and ISSAP network security engineers can provide a variety of security services that can enhance the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your business to clean up rapidly after a serious breach. Security services offered by Progent include: in depth network security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; configuring firewalls; designing secure mechanisms for off-site and mobile access; protecting your email system from spam and directory harvest attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid network models that seamlessly combine local resources along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the services of seasoned online consulting professionals for contract projects that small businesses often request. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's background in these special areas of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Akron Company Can Contact Progent's Remote Technical Support Experts
Call Center Services
Progent's Call Center programs for small companies with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for small organizations who don't have the budget to create an internal Call Center but who require fast communication with a dependable Help Desk with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk is designed for bigger companies and serves as a seamless addition to your current Help Desk staff. Progent's Virtual Help Desk can act as an escalation alternative to handle the most difficult computer system issues, or be ready in overflow instances when your other service providers are swamped.
Progent's Call Center consulting services can support you in building an effective new Call Center or enhancing your current one, selecting or enhancing Help Desk application software to meet the special requirements of your company, or providing occasional phone support personnel to work with your in-house Help Desk team during demanding situations like software migrations, mass upgrades, or rolling out brand new applications.
Progent's Call Center team of veteran information technology professionals gives your computer users in Akron or anywhere in the state of Ohio rapid contact with a dependable support resource with extensive experience delivering phone help and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a crucial enabler of business success, and Progent's aim is to resolve rather than just report IT issues.
Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Team provides phone-based and in-depth consulting expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, customization, and training for Microsoft business applications such as CRM, Project, MS Office Word, and MS Office Excel. For more information on Progent's consulting, custom development, and education services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Apple Mac professionals can support the artistic components of Macintosh systems by providing phone-based help services and training in imaging, sound, and video. Progent's support professionals can provide help in a large selection of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special jobs such as capturing or digitizing audio/video or integrating an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in Akron, or anywhere in the state of Ohio, remote network monitoring services powered by MS Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so your IT maintenance is proactive and automated. By exposing emerging trouble spots before they evolve into downtime, proactive monitoring can minimize disruptive and expensive network failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems that support a variety of operating systems.
To get in touch with Progent about urgent remote assistance with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.