For small companies in Akron or anywhere in Ohio, Progent provides support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging infrastructure problems, as well as the services of CISA and CISM-certified security engineers to help with advanced security design and business continuity planning.
Progent's remote support engineers offer excellent value because they are equipped with the real-world background and the sophisticated tools to resolve the majority of network problems quickly. Efficient support reduces immediate costs because solutions accumulate fewer chargeable minutes. Online support also eliminates the cost of sending a consultant to your office. Your company benefits even more with indirect costs by reducing or eliminating system outages and related costs due to business disruption, disgruntled clients, idle workers, and de-focused executives.
Progent's billing policy for remote support is structured to get the most out of your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged just for the services that you actually get. Unlike many online support companies, Progent requires no startup charge or minimum payments. Progent's one-minute granularity and clean model for pricing save you from scenarios where fast repairs somehow turn into substantial bills. Progent's penchant for handling technical issues quickly translates into your company conserving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned a set of optimized tools and field-proven methodologies which promote the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize company information systems. Progent provides protected VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology allows the engineers of Progent's online support team to communicate with your company's system remotely without breaching network security.
Progent's sophisticated service database application maintains extensive records for all service that Progent's customers have received. Progent's staff engineers have the benefit of the details of assistance delivered to every client by any consultant. This archive of anomalies and resolutions is organized as a conveniently accessible support knowledge base that enables Progent's online support engineers to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and close associations with major technology companies such as Cisco and Microsoft make available other extensive support databases and permit quick response from vendors' internal engineering staff with the result that Progent's remote service specialists can find the best solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Help from Progent
To get started with Progent's phone services in Akron or anywhere in Ohio or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network help, go to Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's online consulting professionals have certified skills in an extensive array of disciplines. This broad scope of IT skills permits Progent's consultants to address practically any problem likely to crop up in a small or midsize company network. Credentials earned by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, CCVP, CCDA and CCDP.
To provide assistance to customers with mixed-OS environments, Progent also provides the services of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote support available from Progent to small businesses in Akron and throughout the state of Ohio include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X remote support services address a broad spectrum of computer technology such as network architecture, email solutions, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server economization and easy management, and migration from older systems to the latest Microsoft Windows or Linux environments. Progent's team-based methodology for solving network problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX/Linux consultants can offer urgent remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:
Major Linux versions for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the top recognition for network infrastructure engineers, and validates an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can handle even the most intractable challenges encountered in network design, deployment, management, protection, and repair. CCIEs work closely with Cisco's internal support staff in analyzing anomalies with IOS Software network management utilities and developing workarounds or identifying software patches. CCIEs represent an excellent cost-effectiveness because their depth of experience enables them to find solutions for the most complex problems quickly. In common cases, less seasoned consultants can wrestle for hours or even days with the same problems that a CCIE can dispose of in minutes.
Few service providers make Cisco-qualified CCIEs available to support small and medium sized businesses. Progent can provide fast telephone access to a Cisco-qualified CCIE so you can receive timely help for complex network infrastructure problems that are hurting business efficiency but are outside the comfort zone of your regular network service personnel. Progent's Cisco CCIE consultants can interface to your computer system via the latest on-line troubleshooting technology in order to provide fast, safe, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, plus VPN solutions.
Authorized Windows Expertise
Progent's Microsoft-certified remote support engineers can provide computer repair and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can help you with a wide range of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2016 Server migration, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint 2013 development,
Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of remote PC desktop support services including Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified System Security Professionals
Progent's qualified CISM and CISSP network security consultants offer a range of system protection services to enhance the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist you to clean up rapidly following a damaging penetration. Security support services offered by Progent cover thorough network security analysis using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid cleanup after malicious assaults; installing firewalls; designing safe mechanisms for off-site and mobile access; defending your messaging infrastructure against spam and directory harvest attacks; and offering round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced remote consulting support to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that utilize physical IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent offers the skills of world-class remote consulting experts for contract IT projects that small companies often need. Billing rates for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Akron Company Can Contact Progent's Remote Support Professionals
Help Desk Support
Progent's Help Desk programs for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are intended for smaller organizations who lack the resources to create an internal Help Desk but who need fast access to a dependable Help Desk Call Center with proficient telephone support plus the technical depth to escalate complex trouble tickets to high-level engineers.
Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless supplement to your established Helpdesk organization. Progent's Virtual Call Center can operate as an escalation resource to handle the toughest computer system challenges, or be available in hectic circumstances when your other support engineers are too busy.
Progent's Help Desk consulting services can support you in building an effective new Help Desk or improving your current one, selecting or customizing Help Desk software products to handle the special requirements of your company, or adding occasional online staff to reinforce your internal Help Desk Call Center team to deal with unusually busy situations such as software migrations, mass updates, or rolling out new applications.
Progent's Help Desk Call Center team of experienced information technology professionals offers your computer users in Akron or anywhere in the state of Ohio quick assistance from an effective support resource with years of experience offering telephone-based help and online troubleshooting for computer environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a solid enabler of business efficiency, and Progent's policy is to fix and not merely document technical problems.
Applications Services: Education, Custom Development, and Problem Solving
Progent's Applications Experts staff can supply online and in-depth consulting support and training in specific business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, MS Office Word, and Excel. For more information concerning Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the artistic aspect of Mac environments by offering remote help support and training in imaging, audio, and motion video. Progent's consultants offer help in a variety of Mac creative tools including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio or video or setting up an audio/video production studio.
Remote Network and Server Monitoring Services
Progent offers businesses in Akron, or anywhere in the state of Ohio, online network monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so your IT support is proactive rather than reactive. By exposing potential problems before they grow into network outages, automated monitoring can avoid stressful and expensive network failures. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or systems that support a mix of OS platforms.
To contact Progent about emergency phone-based help with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.