For small and midsize businesses located in Akron or anywhere in the state of Ohio, Progent provides help for networks powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE engineers for challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security consultants to help with advanced security design and business continuity planning.
Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world background and the advanced technology to solve the majority of network issues quickly. This reduces direct costs since solutions require a smaller number of billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization benefits additionally with indirect costs by reducing or eliminating system outages and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused management.
Progent's billing model for online support is designed to get the most out of your IT service dollar. Progent charges per minute for phone consulting, so you are invoiced exclusively for the support that you receive. In contrast to typical remote support firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing eliminate situations where speedy. minor solutions somehow turn into substantial invoices. Progent's skill at solving technical issues efficiently translates into your company spending less cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has fine tuned a collection of optimized technologies and proven methodologies that allow the maximum level of efficiency for online consulting and troubleshooting for small and midsize business IT systems. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the consultants of Progent's Technical Response Center to connect to your company's system without breaching corporate security.
Progent's proprietary technical support database application keeps comprehensive records of the service that Progent's clients have received. Progent's staff consultants have access to the history of support rendered to every client by any consultant. This database of trouble tickets and repairs is stored as a readily accessible proprietary knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's advanced accreditations and working associations with important vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's online service experts can find the best solutions promptly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone services in Akron or anywhere in Ohio or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's remote technical support engineers have certified skills in an extensive set of technologies. This wide range of technical skills permits Progent's consultants to resolve almost any crisis likely to crop up in a small or midsize business network. Credentials held by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.
To help companies with multi-OS networks, Progent also provides access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM consultants, CISSP network security experts, and CISSP-ISSAP engineers.
Online technical support services Offered by Progent to companies in Akron and anywhere in the state of Ohio include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of computer technology including network infrastructure, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server hardware consolidation and easy administration, and migration from legacy applications to current Microsoft Windows or Linux environments. Progent's group-based approach to solving technical issues enables quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide emergency online help for resolving problems within UNIX/Linux systems based on popular variants of UNIX such as:
Important Linux versions for which Progent can provide expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
The Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure consultants, and certifies an individual's technical knowledge at the master level. Cisco CCIEs know how to deal with the most complex issues occurring in network planning, integration, management, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or locating program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their broad expertise allows them to resolve even the most complex problems rapidly. In many cases, less seasoned engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes.
Few consulting firms make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco CCIE so you can receive urgent support for severe network infrastructure issues that are hurting business productivity but are not within the scope of your ordinary network service personnel. Progent's CCIE support experts can communicate with your environment by means of state-of-the-art on-line troubleshooting tools in order to provide quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's top-selling family of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN technology.
Certified Microsoft Windows Support
Progent's Microsoft-qualified online support professionals can deliver computer troubleshooting and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can assist you with a wide range of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2013 application development,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2017 consulting, SQL Server 2016 migration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide array of online PC desktop consulting and support services including Windows 7 migration, moving to 64-bit desktop software, configuring Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISSP and ISSAP network security engineers offer a range of system protection services that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your company to clean up rapidly following a damaging penetration. Security services available from Progent include: comprehensive network security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm assaults; integrating firewalls; designing secure architectures for off-site and mobile connectivity; securing your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help businesses of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine local resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent can provide the services of seasoned remote consulting experts for special IT projects that small businesses frequently request. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special areas of information technology enables clients to execute major projects within budget and on time. Progent's special online engineering services include:
How Your Akron Company Can Contact Progent's Online Technical Support Professionals
Help Desk Support
Progent's Help Desk service offerings for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing services are designed for small organizations who don't have the money or time to create an in-house Call Center but who need fast communication with a reliable Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Call Center is designed for bigger businesses and operates as a transparent supplement to your established Help Desk resources. Progent's Virtual Help Desk Call Center can act as an escalation alternative for complex network challenges, or be ready in those circumstances when your ordinary support engineers are swamped.
Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or enhancing your established organization, identifying or enhancing Call Center software to handle the unique demands of your corporation, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center resources during unusually busy situations like software migrations, mass updates, or installing brand new applications.
Progent's Call Center team of seasoned information technology professionals offers your computer users in Akron or anywhere in the state of Ohio fast access to a reliable network service resource with substantial background delivering phone consulting and online troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid driver of company productivity, and Progent's goal is to resolve instead of merely track network issues.
Applications Support: Education, Custom Programming, and Integration
Progent's Applications Experts staff provides remote professional engineering support and education in special application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and Office Excel. To find out more concerning Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Mac experts can support the artistic components of Mac computing by providing phone-based help support and education in graphics, sound, and motion video. Progent's consultants can provide help in a variety of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs such as capturing or digitizing audio or video or establishing an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Akron, or anywhere in the state of Ohio, remote network monitoring services centered around MS Operations Manager network monitoring, customized by Progent to suit your business so your network maintenance is proactive and automated. By detecting possible problems before they evolve into full-scale emergencies, automated monitoring can ward off disruptive and expensive service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments that incorporate a combination of platforms.
To get in touch with Progent about emergency remote assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or go to Contact Progent.