Akron Work from Home Employees Connectivity Consulting and Support
Call Desk Augmentation and Outsourcing Consultants
Expanding your at-home workforce may have a major effect on IT infrastructure, security/compliance, and company culture. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Akron organization to select the appropriate technologies and follow leading practices in creating and operating a secure virtual solution for telecommuters that facilitates teamwork and delivers maximum value. Progent can provide services ranging from on demand guidance for getting you past challenging technical bottlenecks to comprehensive project management to help you successfully complete business-critical tasks.
Progent's consultants can assist Akron, Ohio companies to with any aspect of building a high-performing remote work environment by providing network infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform selection and deployment, cloud connectivity, Call Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Services for Remote Workers
A rapid, organization-wide switchover to a from-home workforce, which might be the result of an epidemic or as a component of a disaster recovery/business continuity process, can overwhelm even the most efficient in-house Call Center. Progent's Help Desk services allow businesses of any size to outsource or supplement their Call Desk with Progent's remote Technical Response Center services.
- Progent's Standard Help Desk support services leverage Progent's nationwide network of remote technical support experts along with world-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop support from initial service requests through trouble ticket creation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal enables at-home employees to check or revise their active trouble tickets, add information, and append screenshots and relevant files. Desktop support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of fast escalation to Level 2 and Level 3 IT experts to resolve complex problems. To learn more, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables you to expand your existing Call Center team by splitting delivery of Help Desk support services transparently between your regular support personnel and Progent's extensive pool of PC support technicians and subject matter specialists. Progent's shared Support Desk service uses a collective support model based on the leading professional services automation (PSA) platform for managing service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To learn how Progent's Help Desk Supplementation Services can help your business to provide world-class technical support to your from-home workers, refer to Progent's Support Desk supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Akron, Ohio company, phone
An index of content::
MSCRM Consultants
Microsoft CRM Remote Support
Microsoft Dynamics Customer Relationship Management helps mid-market businesses build positive customer relationships. Integrated Sales and Customer Service components enable employees to share information to help improve selling success and deliver steady, effective customer service. Progent can set up the optimal server and communications environment, including mobile wireless access, to back MS CRM, and Progent's Experts Team can supply your company with a certified MSCRM consultant who can help you integrate Microsoft CRM with your sales or customer support data.
IoT sensors patch management Consultancy
Communications device patch management Consultant Services
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Services ransomware removal and restore
24-Hour Consultants NotPetya ransomware recovery
Progent's ransomware experts can help your business to evaluate your ransomware defenses, monitor and protect your network, assist with negotiating a settlement with a threat actor, and reconstruct an information system damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
ransomware business recovery Specialists
Consult LockBit ransomware recovery
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help you to contain the spread of an ongoing ransomware attack. Call 800-462-8800
Remote Support Services Microsoft Exchange 2003 Upgrade
Remote Microsoft Exchange 2003 Technical Support Services
Progent's Microsoft-certified professionals provide technical help and network consulting services for Exchange 2003 Server, Microsoft Windows Server 2003, and for the complete family of Microsoft Servers. Progent's upgrade, configuration, administration, and support services for Exchange 2003 Server include planning, deployment, project management, onsite and remote troubleshooting, Help Desk outsourcing, expert security consulting, and comprehensive network management outsourcing.
Wireless Link Network Consultants
Small Business Wireless Technical Consultant
Progent's wireless engineers can help small businesses plan, choose, test, install and support secure building-to-building wireless bridging products that integrate seamlessly into your existing network while offering a level of security that matches or exceeds wired interfaces. Progent offers experience in wireless network products from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can show you how to identify and install the wireless connectivity technology that align best your company needs.
Extended Call Center Consultant Services
24-Hour Shared Support Desk Setup and Support
Progent's Network Help Desk Outsourcing Services for PC desktop technical support are intended specifically for small organizations who need immediate availability of a Help Desk Call Center with expert phone support and full escalation capability but who have to operate within a modest information technology budget. Important components of Progent's Help Desk Outsourcing Services include: Help Desk Phone Support, Secure Remote Access Provisioning, System Assessment, Problem Escalation, Virtual Help Desk Call Center Support, Per Minute Billing, and Help Desk Call Center Software Selection and Deployment.
Dynamics GP Great Plains Accounting Online Help
Dynamics GP Great Plains Software Consulting
Progent's Microsoft certified experts offer a variety of support services for Dynamics GP. Dynamics GP is a Microsoft financial platform and corporate management tool based, like all Microsoft accounting tools, on the expandable and popular platform of Microsoft Windows technology. Dynamics GP 2010, the latest edition of Microsoft accounting software in the Dynamics GP/Great Plains line, provides a cost-effective solution for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is simple to deploy and configure, and with its segmented approach you can purchase only the capability you currently need, with the ability to expand clients and increase capabilities when necessary. Progent's Microsoft Dynamics GP/Great Plains Software consulting experts can help you deploy, customize and administer Microsoft Dynamics GP/Great Plains 2010 and also earlier versions of Dynamics GP.
Cisco Firewall integration Network Consulting
Cisco PIX to ASA upgrade Consultant Services
Progent's experienced Cisco IT security consultants offer expert PIX Firewall and ASA Firewall consulting support covering architecture, integration, and management of Cisco firewall and Cisco security technology. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to scalable gigabit appliances, Cisco PIX Firewall and ASA Firewalls offer a high level of security, performance, and excellent reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, specially designed operating system, minimizing common OS-specific security holes.
Shared Support Desk Online Troubleshooting
Top Call Desk Sharing Support Outsourcing
Progent's Co-managed Help Desk service allows your business to share responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on ConnectWise Manage, the top shared PSA tool for managing end-user service requests, ticketing, ownership, status tracking, and metrics.
Professionals ProSight Remote Network Troubleshooting
Remote Network Troubleshooting Specialist
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks.
Development Microsoft Dynamics Power BI
Consultancy Dynamics GP Development
Dynamics GP accounting offers analytics and reporting capabilities that allow you to monitor all operations, revenues and expenses, and sales patterns with integrated drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting support services can help you design reports that let you analyze your business more thoroughly, converting raw data into useful management information. Progent is able to improve your reporting and business analysis by offering Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to offering reporting consulting, Progent can supply Microsoft .NET consulting, Microsoft SQL Server expertise, and programming experience with VBasic, XML and other tools in order to offer custom business software development and eCommerce applications that integrate transparently with Dynamics GP/Great Plains.
Microsoft 365 IDFix Computer Engineer
Microsoft 365 Single Sign On IT Consultant
Microsoft supports seamless hybrid ecosystems that integrate Microsoft 365 and local Exchange systems. This allows you to have some mailboxes hosted at your physical datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can assist your organization with any phase of planning, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange specialists can provide as-needed expertise to help you through stubborn technical issues and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365 Exchange solution is completed on schedule and on budget.
Supplemental Helpdesk Cost Savings Network Consultant
Urgent Virtual Helpdesk Economics Remote Consulting
Progent's Help Desk Call Center management and co-management services help companies to cut costs and increase productivity.
Microsoft Lync Server 2013 IM Engineer
Microsoft Lync Server 2013 Specialist
Progent's Microsoft consultants can help your company to evaluate the benefits of Microsoft Lync Server for your business and can assist you to design and execute a rollout of Microsoft Lync Server that centralizes the control of Instant Messaging and Presence and increases the output of your in-house employees, at-home workers, and mobile workforce. Progent can also help you to perform an efficient migration to Lync Server from Microsoft Office Communications Server or Live Communications Server, integrate Lync Server with Exchange, SharePoint, and Microsoft SQL Server, show you how to use Microsoft Lync Server to enhance the team-computing capabilities of MS Office applications, and provide online seminars and continuing support for Microsoft Lync Server and other Microsoft products.
Onsite Support Network Engineer
On-site Support Online Support
For mid-size companies looking for network support, Progent can deliver an array of alternatives including local service, on-line support, phone-based Call Center, 24x7 support with automatic network monitoring, temporary staff augmentation, site relocation services, application programming, and professional consultation. For medium-size companies in California or other regions serviced by Progent's onsite consultants, Progent provides expert in-person help for solving technical issues rapidly and affordably.
Duo Zero Trust Cybersecurity Support and Setup
Duo Identity Verification Technology Consulting
Progent's Duo service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices.
Microsoft Configuration Manager 2012 Support and Integration
SCCM 2012 Asset Inventory Consultants
Progent can help your organization to prepare for, implement, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older device management platform or help you to enhance your current SCCM 2012 ecosystem to accommodate your changing IT requirements. In addition, Progent can help you to build a software foundation that extracts the most value from SCCM by delivering advanced consulting support for associated Microsoft platforms such as Active Directory Domain Services, Microsoft SQL SSRS, and IIS.
IT Consulting Shared Support Desk Economics
Supplemental Call Center Cost Savings Online Support Services
Progent's Helpdesk management and co-management service programs help companies to cut costs and increase productivity.
SentinelOne Behavior-based Antivirus Services
Remote SentinelOne Endpoint Protection and Response Services
Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first threat management platform that includes AI software and expert services to provide comprehensive endpoint detection and response.
SharePoint Backup and Recovery Professional
24-Hour SharePoint 2019 Modern Search Network Consultants
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer affordable remote and onsite consulting, software development, and troubleshooting services for organizations of any size who want to migrate to SharePoint 2019 or SharePoint Online from legacy releases of SharePoint. Progent can help you plan and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines local and cloud-based resources into a seamless intranet solution.
ISA 2006 Firewall Consulting Services
Forefront Threat Management Gateway Firewall Network Install
ISA 2006 is a comprehensive gateway that offers a powerful application layer firewall, VPN, proxy, and Web caching platform for securing the Internet-facing applications of any sized business against a broad range of attacks. Progent's Microsoft-certified ISA Server support professionals can help you plan, rationalize, test, install, customize and support the any version of ISA Server on your network.
24/7/365 Support for IT Service Providers Remote Support Services
24 Hour Consulting Support for IT Service Firms Remote Support
Progent's Reseller Program for IT Service Organizations lets you use Progent's consulting engineers under your own brand as a seamless extension of your IT services staff.
Top VMware Server Consolidation Engineer
VMware Cross vCenter NSX Technology Professional
Progent can provide the assistance of a certified VMware VCDX expert to help your organization design, deploy, administer and repair VMware vSphere and vCloud-based virtualization solution for on-premises networks, cloud environments, or hybrid deployments. Progent offers advanced knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent has extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and hybrid cloud solutions that deliver maximum uptime, data security, and disaster recovery.
UNIX Security Consulting Companies
Sun Solaris Consultant Services
Progent's UNIX platform support services offer small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise provides you with a convenient one-stop consulting firm to show you how to create and maintain a secure and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Apple macOS and OS X, Sun Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or major Linux platforms such as RedHat, SuSE, Debian GNU/Linux and Slackware.
Home Based Microsoft Certified Full-Time Job
Home Based Computer Consultants Remote Support Jobs
Progent is convinced that a carefully architected and executed information system is a vital piece for accelerating a firm's growth, and Progent applies this belief in our own network infrastructure. We have created a non-stop virtual office infrastructure that allows our staff engineers and certified contractors to deliver rapid and effective service, collaborate closely on sophisticated jobs, and gain from career and personal maturity from being a member of an exciting business culture of personal drive and independence.
Louisiana Small Business Computer Consulting Firms
Maryland Network Assessment
Progent's Technical Response Center provides nationwide extended hours remote help for IT networks based on Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support engineers provide after-hours telephone support and remote secure computer connection to isolate and repair network problems rapidly and affordably. The breadth of IT experience available from Progent's team of country-wide service professionals allows Progent to escalate even the most difficult problems to appropriate specialists as needed. For critical problems, the TRC endeavors to answer your request for support in less than one hour.
Top Microsoft and Cisco Certified Co-managed Help Desk Technology Consulting Services
24-7 Extended Helpdesk Online Technical Support
Progent's Co-managed Help Desk service allows your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the top shared professional services automation tool for managing service requests, ticketing, responsibility, progress tracking, and reporting.
Microsoft Office Network Support
Microsoft Office 2000 Tech
Progent applies no minimum charge and asks no retainer for services provided during normal business hours. Progent's small granularity eliminates large bills for fast fixes so you will not be forced to allow less critical problems to stay unaddressed. .
Dynamics GP Power BI Information Technology Consulting
Dynamics GP Accounting Online Consulting
Progent can show you how to prepare and execute an efficient migration to Microsoft Dynamics GP so that you preserve your information, strengthen your protection, modernize your management reporting, take complete advantage of Microsoft Office integration, and minimize productivity disruption by creating and executing a smart migration plan. Progent can also help educate new Dynamics GP 2010 users so you don't waste productivity. Progent can enhance your company reports and management analytics by providing Crystal Reports consulting, FRx assistance, and Microsoft Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to produce custom business applications and eCommerce solutions that work seamlessly with Dynamics GP.
After Hours Microsoft Office 2000 Network Installations
Microsoft Office Engineers
Progent's IT outsourcing packages provide affordable network support for small organizations. Whether it involves planning system architecture, creating an in-house Help Desk or outsourcing a one, deploying an updated email system, monitoring your network, or creating a web-based eCommerce application, outsourcing your network technical services can contain expenses and minimize risks, allowing IT service budgets to increase in a more linear and manageable fashion than is feasible by building up a bulky, knowledgeable internal IT staff. Progent's Outsourcing White Paper and datasheets tell you how Progent can enable you to create a protected and robust system foundation for your vital applications powered by Microsoft Windows.
Microsoft Exchange Server 2000 Upgrade Consulting Services
Online Support Microsoft Exchange Upgrade
Progent is among the most qualified information technology support companies for integrating e-mail systems based on Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies derive the full advantages of Exchange Server 2000 under typical scenarios including updating from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 Server administration.
Microsoft 365 and Apple iOS Support Services
Onsite Technical Support Microsoft 365 AD FS
Microsoft supports seamless hybrid environments that combine Microsoft 365 Exchange Online and on-premises Exchange systems. This allows you to have some mailboxes located on your on-premises datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consulting team can assist you with any facet of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange consultants can deliver as-needed expertise to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Exchange initiative is carried out on schedule and within budget.
24-Hour SharePoint Portal Server 2003 Support and Help
Award Winning Microsoft Office SharePoint Server 2003 IT Consulting
Progent's Microsoft-certified consultants offer small and midsize companies computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for efficiently connecting people, groups and data. SharePoint Portal Server provides a common location for your employees or clients to access, organize, share and manipulate relevant data, files, and applications and to communicate with one another. It allows faster and better decisions, more effective access across groups and more streamlined business practices. The main objective of SharePoint Server is to bring together, in a relevant way, all of the many sources of information available inside and outside an organization. Windows SharePoint Services connect employees, clients, teams and projects with the data they've developed in a way that makes data easy to locate, retrieve and re-use.
SQL Server 2017 High Availability Technical Support Services
IT Services SQL Server 2017 and Power BI
Progent's Microsoft-certified SQL Server 2017 experts can help you to design and carry out a smooth migration from your existing SQL Server databases and applications to SQL Server 2017.
Google Android patch management Specialists
IoT sensors patch management Professional
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