Akron Work from Home Employees Configuration Support
Call Desk Augmentation and Outsourcing Consulting and Support Services
Expanding your at-home workforce may have a major effect on IT architecture, security/compliance, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Akron company to select the right tools and adhere to leading practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum value. Progent can provide services that go from as-needed expertise for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent can assist Akron, Ohio companies to with any facet of creating a high-performing work-from-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and centralized management.
Help Desk Call Center Support for Telecommuters
A sudden, organization-wide switchover to a telecommuter business model, which could be driven by a pandemic or as a component of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Support Desk with Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of online IT support experts along with enterprise-class ticketing and tracking technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC technical support from service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or update their active trouble tickets, enter details, and upload screen captures and attachments. Support services are provided at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. For details, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables your business to supplement your current Call Desk staff by sharing responsibilities for Call Center support transparently between your in-house IT support staff and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support model utilizing the leading PSA tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to provide world-class IT support to your at-home workforce, see Progent's Support Desk supplementation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home environment for your Akron, Ohio company, call
An index of content::
Outsourcing SQL Server 2012 AlwaysOn
SQL Server Analysis Services Information Technology Consulting
Progent offers the expertise of Microsoft-certified engineers as well as seasoned database application programmers, database administrators, project managers, Cisco-certified network engineers, disaster recovery specialists, and certified data security consultants to assist you to evaluate the potential benefits of SQL Server 2012 for your organization, install pilot environments at your site or at Progent's test lab, plan and carry out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS platforms, and define a cost-effective and secure IT infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012.
Firewall Network Install Palo Alto Networks PA-800 Series Firewalls
Palo Alto Networks FireWalls Security Company
Progent's Palo Alto Networks firewall consultants can show you how to select, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a modern cybersecurity environment that extends across your on-premises and cloud assets and guards all users at any location with any endpoint device.
Job Opening Cisco Certified
Telecommuting Microsoft Consultant Contract Job
If you are an information technology consultant with technical support experience, joining Progent and working for Progent's clients will enhance your abilities via interaction with our team of mutually supportive, high-output consulting experts. Progent's commitment to offering IT expertise and technical help to small businesses will give you the chance to work closely with decision makers and add tangibly to the success of dynamic companies. Also, Our virtual office environment offers state-of-the-art technology for off-site support and wireless connectivity to allow you to deliver fast fixes when you take on business-critical problems.
VoIP phones patch management Professionals
Communications device patch management Consultancy
Progent's managed services for software/firmware update management provide businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your virtual and physical; servers, peripherals {like printers and scanners, infrastructure appliances like switches and wireless APs, and Internet-of-Things (IoT) devices such as sensors and robotics.
Remote Troubleshooting Comprehensive Event Management
Microsoft System Center Operations Manager Specialists
Small to mid-sized businesses can now enjoy all the benefits of System Center Operations Manager and also have fast access to Progent’s Microsoft certified IT support professionals. With Progent's economically priced IT support programs, mid-size organizations can select a basic co-sourcing package based on Microsoft System Center Operations Manager with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution. Progent offers expertise in Microsoft Operations Manager to provide small company information systems enterprise-class availability, security and performance.
Customer Relationship Management Information Technology Consulting
Microsoft CRM Technology Consulting Services
Progent's team of application experts offer advanced support, software development, deployment assistance, and webinar training for popular business applications covering key areas including ERP and MRP, general accounting, business reporting, web commerce application development, and the Microsoft Office family of business productivity solutions. As a Microsoft Partner with decades of experience delivering high-level consulting and troubleshooting services online, Progent can help clients throughout the U.S. to avoid the time and expense related to travel and on-premises visits without compromising the high quality of technical services.
Slackware Linux Professionals
Red Hat Linux Network Consultant
Progent's Linux support services provide small companies and developers assistance with managing and supporting Linux computers that operate with Microsoft-based networks. Progent can give your organization access to Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This broad range of experience provides you with an easy single source to help you build and manage a secure and reliable cross-platform connectivity and communications infrastructure that allows Linux and Microsoft coexistence by combining Microsoft Windows with leading Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
Support SCCM 2016 Intune Integration
Urgent SCCM 2016 Site Hierarchy Professional
Configuration Manager 2016 automates application and device provisioning at scale, centralizes security and compliance settings control, keeps track of network assets, protects against company data leakage, performs network health monitoring, allows secure end-user self service, and offers a single point of control for managing mixed-OS networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud specialists can assist your organization with any aspect of planning, installing, using and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud-based, or hybrid environments.
SonicWall Capture ATP Network Consultants
Urgent SonicWall VPN Security Companies
Progent's SonicWall firewall experts can help you deploy, maintain, and tune SonicWall firewall devices including the newer SonicWall TZ and NSa families of firewalls and the older SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall security gateways into an end-to-end security solution and design security into your business practices.
Microsoft Expert Windows 2012 R2 Support and Help
Windows Server 2012R2 Hyper-V Consultant
Progent's certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, create pilot systems and migration strategies, optimize your network infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, train your IT support, staff, create an enterprise-wide security plan, automate IT management, help with creating applications, and build and validate a disaster recovery/business continuity plan.
Time Machine Backup Consultant
Professional Apple Time Machine Backup
Progent can provide affordable remote support from IT engineers skilled in a broad range of utilities and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux physical and virtual servers and workstations plus notebooks and smartphones. Progent offers consulting support for all major backup products including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Software, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent's consultants can help your company to design, upgrade, or maintain data backup systems for a range of environments including local, edge to datacenter, cloud, or hybrid.
Microsoft GP/Great Plains Online Technical Support
Network Consulting Dynamics GP/Great Plains Features
Dynamics GP/Great Plains allows you to expand and control your company more efficiently by offering deep availability of strategic data and a fast return on investment. Microsoft Dynamics GP confers important productivity benefits such as its ability to extend the reach of your company, manage your accounting, computerize financial processes, unify processes across your company, refine inventory control, enhance order accuracy, expand revenue and shorten lead-time, and maximize free cash flow. Progent can show you how to set up and manage a reliable, secure server and network foundation to support Great Plains, and can provide expert Microsoft Dynamics GP/Great Plains support professionals to make sure you derive all the advantages of your Dynamics GP/Great Plains software.
Support and Integration 3900 Router
VPN Routers Consultant
Cisco offers a full array of routers including routers designed to deliver the protection, performance, and availability required by organizations from branch offices to global enterprises and service providers. Cisco routers feature support for redundancy, transparent failthrough, and redundant power for improved reliability and system uptime. Progent can help you select and integrate Cisco routers to build a solid infrastructure for your network and to make it economical to grow as you support new users, open new offices, install new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent can provide help with a range of routers powered by the Cisco IOS platform, including the Cisco 800 family of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 1900 and 2900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, CRS Carrier Routing System for the network core, plus legacy 3600 and 3700 Series Routers.
Biggest Support for IT Service Providers Consultants
Consulting Support for IT Service Providers Remote Support Services
Progent's Reseller Program for IT Service Firms lets you use Progent's information technology experts under your own brand as a seamless arm of your network consulting staff.
Network Security Evaluation Juniper SA4500 SSL VPN
Award Winning Juniper SA700 SSL VPN Firewall Configure
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Private Cloud Hosting for Virtual Data Centers Technology Professional
Virtual Server Private Cloud Hosting Professional
Progent's Private Cloud Hosting and Management outsourcing offers complete hosting of a small company's servers in a solution that delivers the highest degree of dependability and expandability and is also simple to migrate to another host. Progent's Private Cloud Hosting and Management options are built on proven virtualization architectures that enable small and midsize businesses with mixed- platform environments to economize dramatically on the costs of capital equipment, system support, and network management while benefiting from world-class reliability and an unprecedented level of vendor flexibility.
Dynamics GP Great Plains Accounting Integration
Urgent IT Services Microsoft GP/Great Plains
Progent’s Microsoft certified experts provide a variety of consulting services for Microsoft Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial package and business management solution built, like all Microsoft accounting tools, on the scalable and familiar foundation of Windows technology. Microsoft Dynamics GP 2010, the most recent version of Microsoft financial software in the Dynamics GP/Great Plains line, provides an affordable solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Dynamics GP is easy to install and integrate, and with its modular approach you can license only the capability you currently require, with the ability to expand clients and increase functionality when necessary. Progent’s Microsoft Dynamics GP Software consulting engineers can show you how to deploy, configure and administer Microsoft Dynamics GP 2010 as well as earlier editions of Dynamics GP.
Exchange Server 2003 Upgrade Remote Technical Support
Exchange Server 2003 Upgrade On-site Technical Support
Progent's expert support team can help you design and deploy an efficient in-place Microsoft Exchange 2003 migration strategy that minimizes productivity disruption, simplifies ongoing service demands, and makes your Microsoft Exchange Server 2003 easy to manage. For complicated multi-server or multi-location migrations, Progent has the background to complete your project quickly and affordably. Progent's Exchange 2003 help, repair, and design offerings include expertise with the integration of outside vendor add-ons to Exchange 2003 Server that are in keeping with your business goals.
Microsoft Information Technology Consultant
Technical Support Firms Microsoft Windows
Progent’s IT outsourcing services for small companies feature planning Server 2003, .NET Server, and BackOffice systems, coordinating migrations Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, online and on-premises troubleshooting, fixing stubborn IT problems, and producing a company-wide security strategy. Progent can show you how to enhance system reliability and performance with non-stop configuration, redundant network architecture, and proactive network monitoring. Progent also offers project management help for major migrations and can help with requirements definition, resource inventory, bill of materials production, vendor selection, procurement logistics, and complete documentation. Progent’s computer outsourcing help also features education for office productivity software such as Microsoft Office.
ProSight Windows Server Management Onsite Technical Support
Online Help Automated Server Monitoring
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your business.
Consultancy Private Cloud Solutions
Top ProSight Small Business Private Clouds Professionals
Progent's ProSight Virtual Hosting service provides complete hosting of a small or mid-size company's servers in a solution that delivers the highest degree of dependability and expandability and is in addition easy to migrate to another host. ProSight Virtual Hosting services are based on mature virtualization technologies that enable small businesses with multi- platform environments to save significantly on the costs of capital equipment, system maintenance, and network management while benefiting from world-class fault tolerance and an unprecedented degree of vendor flexibility.
Office 365 PowerPoint Integration Professional
Microsoft 365 Publisher Integration Specialist
Progent can help your business to evaluate the many subscription options available with Microsoft 365, previously branded Office 365, and configure your network with Microsoft 365 in a way that delivers maximum business value. Progent offers expertise with cross-vendor networks that include Windows, macOS or OS X, and Linux technology. Progent can also help your business to create and manage hybrid networks that seamlessly integrate on-premises and cloud resources.
Call Desk for Telecommuters IT Consultant
24-7 Teleworker Services IT Consultants
Progent has 20 years of experience assisting small and mid-size businesses to plan, implement, optimize, manage, and troubleshoot IT networks that incorporate at-home workers.
Microsoft Windows Server 2003 Network Load Balancing Manager Configuration
Top Rated Cisco Content Engine Online Support Services
Progent offers fault tolerant load balancing support covering network load balancing, load balanced program, network infrastructure routing, and content delivery technology including F5 Networks 3DNS. non-stop load balancing vendors for which Progent offers consulting services include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.
Developer Firms Amazon EC2 security
24 Hour Reporting Amazon EC2 migration
Progent offers cost-effective remote support to assist companies of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, system design, testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security and compliance.
SMS 2003 Upgrade Onsite Technical Support
Systems Management Server 2003 Online Support Services
Progent’s Microsoft certified experts provide small and mid-size businesses world-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows you to deliver critical software rapidly and reliably to appropriate workers, lower software costs and stay compliant by determining patterns of usage, improve Windows protection by increasing your knowledge of weak points and by delivering critical patches, manage your mobile workforce through accepted standards independent of connection or geography, and lower operational costs by fully utilizing the management capabilities built into Windows. Progent’s SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch administration, and resource monitoring management including program and hardware inventory.
ProSight Patch Management Automation Outsourcing
ProSight Server and Desktop RMM Support and Integration
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical devices that power your IT network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity.
Microsoft Teams Admin Center Professional
Open Now Consultancy Microsoft Teams Admin Center
Progent can assist your organization to plan a migration to Teams from Skype for Business or Lync Server and install, administer, and troubleshoot a cloud or mixed implementation of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.
Design Microsoft Office System
24x7 Microsoft Office System Technology Consultant
Progent imposes no minimum fee and asks no monthly commitment for services delivered during regular working hours. Progent's small granularity does away with big bills for quick solutions so you won't be forced to allow simple problems to fester. .
Top UNIX with Windows Technical Consultant
Microsoft Certified Expert Windows and UNIX Engineers
If your business computer system combines UNIX, Linux or Solaris platforms with MS Windows, Progent can help you to integrate your servers into a cohesive network that permits all your operating systems to coexist for easy administration, transparent information exchange, high availability, enhanced performance, and strong security. Progent's UNIX/Linux/Solaris and Microsoft Windows coexistence support offerings include network infrastructure integration and service, support for Windows services for UNIX, remote network monitoring and management, online network help and repair, on-site technical support, and Helpdesk services.
Windows Server 2022 Encrypted Networks Consulting Services
Windows Server 2022 Hyper-V Computer Consulting
Progent's certified Windows Server 2022 consultants can assist your company to plan and implement a cost-effective upgrade to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that combines cloud-hosted Windows Server on Azure with an on-site installation of Windows Server 2022.
System Center 2016 and Operations Management Suite Computer Consulting
SCOM 2016 Remote Technical Support
Small to mid-sized businesses can now enjoy all the benefits of Operations Manager and also have fast access to Progent’s Microsoft Certified IT consulting experts. With Progent's economically priced IT support packages, small organizations can select a simple System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to provide small business information systems enterprise-class availability, protection, and productivity.
Award Winning Network Consulting SQL Server 2019 High Availability
SQL Server 2019 SSAS Computer Consultants
Progent's Microsoft-certified SQL Server 2019 experts can help your organization to assess the advantages for migrating to SQL Server 2019 and can provide fast remote or on-premises access to experts in solution design and integration, software development, SQL Server management, and cybersecurity.
24-7 Consultants Meraki MR30H Access Point
Urgent Cisco Meraki MR55 Access Point On-site Technical Support
Progent's Cisco-Meraki Wi-Fi access point consultants can help you to design, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments from a small office to a large campus or a nationwide enterprise. Progent can also assist you to incorporate other Cisco devices for streamlined management.
Postini Support
Antispam Support and Help
E-Mail Guard is Progent's affordable spam filtering and virus defense solution that gives small companies enterprise-quality protection against spam, viruses, DHA attacks, and other types of email-borne attacks on computer systems. E-Mail Guard is powered by Postini's perimeter management technology, a sophisticated library of web-managed spam filtering and virus defense services that stop email attacks before they are able to penetrate the corporate firewall. Perimeter Manager also lets administrators monitor and manage their email application, regardless of server platform, hardware technology, or data center location.
Microsoft 365 Exchange Online Integration Online Support
Microsoft 365 Hybrid Solutions Engineer
Microsoft 365, formerly branded Office 365, is Microsoft's expanding suite of productivity programs and cloud-hosted services offered on a subscription basis. Microsoft 365 apps and cloud-based services are available in an array of product bundles intended for markets ranging from individuals and households to enterprises. Progent can provide quick and affordable online access to consultants with in-depth knowledge of Microsoft, macOS, iOS, and Google Android platforms. Progent can assist you to evaluate the wealth of subscription options available with Microsoft 365 and integrate your network with Microsoft 365 so you derive top business value. Progent offers expertise with cross-vendor networks that incorporate Windows, macOS, and Linux software. Progent can also help you to create and manage hybrid ecosystems that seamlessly integrate local and cloud-based resources.
Immediate SCVMM 2016 and Nano Server Consulting
24 Hour Consultant Services VMM 2016
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is intended to offer a unified solution for deploying and managing virtualized fabric and services across hybrid environments that can include private clouds and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can assist businesses of any size with any aspect of designing, deploying, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to upgrade efficiently from older releases of Virtual Machine Manager, design workflows for creating and deploying virtual machines and hosts, implement fault-tolerant scale-out clusters, connect your private cloud infrastructure with public clouds, configure virtual switches, develop and debug PowerShell scripts, and help you assess the strategic advantages of new capabilities such as Storage Replica and Host Guardian Service. Progent's certified hypervisor professionals can provide world-class Windows Hyper-V consulting and VMware ESXi support.
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