Expanding your remote workforce may have a significant effect on IT infrastructure, security, and company culture. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, manage, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Akron organization to pick the right technologies and adhere to best practices in building and operating a secure virtual office solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers support services ranging from on demand guidance for getting you past occasional technical bottlenecks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can assist Akron, Ohio organizations to with any aspect of building a high-performing telecommuting environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, cloud connectivity, helpdesk augmentation, security and compliance, data protection solutions, and streamlined management.
Help Desk Support for Remote Workers
A rapid, organization-wide transition to a from-home business model, which could be activated by an epidemic or as a component of a disaster recovery preparedness plan, can overstretch even a high-performing internal Call Center. Progent's Call Center services make it possible for businesses to outsource or expand their Support Desk by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Call Desk support services utilize Progent's nationwide team of remote technical support specialists combined with enterprise-class trouble ticketing and tracking software to offer an affordable, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all facets of online Level 1 desktop technical support from service requests to ticket generation, desktop sharing, problem resolution, and reporting. A web-based User's Service Portal allows telecommuters to monitor or update their current trouble tickets, enter information, and append screen captures or relevant files. Technical support services are delivered at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Center Augmentation Service allows your company to expand your current Help Desk organization by splitting delivery of Help Desk support seamlessly between your in-house IT support staff and Progent's nationwide team of desktop support engineers and subject matter experts. Progent's co-managed Support Desk service is based on a collective support model based on the leading professional services automation platform for managing service requests and ticketing, establishing responsibility, tracking progress, and producing reports. For details about how Progent's Help Desk Call Center Augmentation Services can help your company to provide world-class technical support to your from-home workers, see Progent's Call Desk augmentation Services.
Contact Progent for Telecommuter Support Services
To get in touch with Progent about creating and managing an efficient work-from-home environment for your Akron, Ohio business, phone 1-800-993-9400 or go to Contact Progent.