Akron At Home Workforce Integration Consulting Partner
Call Desk Augmentation and Outsourcing Consulting and Support Services
Expanding your remote workforce can have a major effect on network architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting SMBs to plan, deploy, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can assist your Akron organization to select the appropriate tools and adhere to leading practices in building and operating a secure virtual ecosystem for teleworkers that promotes teamwork and delivers maximum value. Progent can provide support services ranging from as-needed guidance for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can help Akron, Ohio companies to with any facet of creating a high-functioning work-at-home environment by providing network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk augmentation, security and compliance, backup/restore solutions, and centralized management.
Help Desk Services for At-Home Workers
An emergency, company-wide switchover to a from-home business model, which could be motivated by an epidemic or as part of a disaster recovery preparedness plan, can overstretch even a high-performing in-house Call Desk. Progent's Help Desk Call Center services make it possible for organizations of any size to outsource or augment their Call Center by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk services leverage Progent's nationwide network of online IT support experts along with enterprise-class trouble ticketing and follow-up software to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all aspects of online Level 1 PC technical support from help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows at-home employees to check or revise their current trouble tickets, enter details, and append screen captures and relevant files. Support services are provided at a significant price reduction off Progent's normal Level 1 desktop support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To find out more, visit Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Help Desk Call Center Augmentation Service enables your business to augment your current Call Desk staff by splitting delivery of Call Desk support transparently between your regular IT support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a co-sourcing support model utilizing the number one PSA platform for managing service requests and ticketing, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Call Center Supplementation Services can help your company to provide world-class IT support to your from-home workers, refer to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and maintaining a productive telecommuter solution for your Akron, Ohio organization, phone
An index of content::
Help and Support Microsoft Outlook for Mac
Microsoft Entourage and Exchange Engineer
Microsoft Exchange and Apple Mac computers can co-exist efficiently. Progent's Mac and Microsoft certified consultants can show you how to set up Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to work closely with teammates who run Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Mac systems can coexist, enabling Mac users to get and send messages, examine the Exchange global address list, import addresses, sync up calendars, and alert fellow workers to conferences via your Microsoft Exchange account. Progent will make sure that your Exchange Server is properly configured and that WebDAV and Outlook Web connectivity are enabled. Progent also offers specialized one-on-one Entourage training.
24/7 ProSight NinjaOne Windows Server Management IT Services
Network Consulting NinjaOne Automated Server Inventory
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by tracking the state of critical assets.
24-7 Consulting Solaris
Solaris Technology Professional
Progent's Sun Solaris platform consulting services provide small and mid-size businesses and software developers help with managing and maintaining Sun Solaris environments that operate with Microsoft-based technology. Progent can give your business access to Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This broad range of expertise provides you with a convenient single consulting firm to help you build and manage a protected and robust cross-platform network and communications infrastructure that allows Sun Solaris and Microsoft interoperability by integrating MS Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations including RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
VPN IT Consultants
Support and Integration Cisco RADIUS Security
Cisco's network security and offsite connection products for small organizations provide a complete range of manageable security products to help protect your wired and wireless information system. Cisco's VPN product family features routers, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's professional consulting staff includes field-proven engineers with Cisco's Certified Internetwork Expert and CCNP qualifications who are able to assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and other Cisco security technologies that fit best with your business goals.
Data Mart Designer
Urgent Custom Web Programming Firms
If you want to revamp your corporate web site, create internal websites for applications such as HR or employee education, establish a powerful web presence for a new business, or generate enterprise-class, data-driven specialized web applications, Progent can provide skilled and experienced web developers. Progent's experts can also help you build and maintain a secure, fault-tolerant server and communications network, including off-site and wireless access, to support your web solutions.
24-Hour System Center Operations Manager On-site Technical Support
24 Hour 24x7 Network Online Technical Support
Remote 24x7 network monitoring, proactive alerts, and actionable analytical reporting are vital to preserving the health of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management solutions have advanced to the point that businesses of all sizes can get a degree of protection that was once reserved for large enterprises. Progent can provide several RMM options available as low-cost services designed to assist you to identify and fix a most network issues before they can disrupt productivity.
Award Winning VMware Site Recovery Manager Compliance Engineer
VMware Site Recovery Manager and NSX Integration Consultants
VMware's market leading Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for recovering applications and services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can generate reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Solaris Upgrade Consultant
Sun Solaris Upgrade
Progent can assist your business to plan and implement an efficient transition from a Sun Solaris-powered IT environment to a network powered by MS Windows and capable of supporting Microsoft's familiar office productivity software, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and software development specialists can help you guard your data and minimize productivity discontinuity by designing an effective migration strategy that preserves your current investments in Solaris application and technology. UNIX-to-Windows migration support services offered by Progent include analysis of existing environment, migration planning and testing, MS Exchange migration services, information and application migration, and processor and storage system migration and economization.
CRISC Certified Risk and Information Systems Control Consultant
CRISC Certified Risk and Information Systems Control Analyst Specialists
Progent can provide the guidance of a CRISC-certified risk management expert to help you to design and implement an enterprise risk management strategy following best practices promoted by CRISC and geared to match your company's risk tolerance, business objectives, and budgetary guidelines.
Windows Server 2012 R2 Live Migration Remote Troubleshooting
Windows Server 2012R2 Server Manager Technology Consulting Services
Progent's Microsoft-certified consultants can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, create test environments and rollout strategies, optimize your network for on-premises, multi-site, private or public cloud-based, and hybrid environments, educate your IT support team, develop an enterprise-wide security strategy, streamline IT administration, assist with application development, and generate and validate a DR/BC plan.
Microsoft Experts Windows Server 2012R2 Storage Spaces Support
Windows Server 2012R2 Online Technical Support
Progent's Microsoft-certified professionals can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, create test environments and rollout plans, tune your network infrastructure for on-premises, multi-location, cloud-based, and partial-cloud datacenters, educate your IT management staff, create a corporate-wide security plan, automate network management, help with creating applications, and build and validate a disaster recovery/business continuity plan.
Jabber and Microsoft Office Support
Engineer Cisco Jabber
Progent's Jabber consultants can provide online or on-premises support to help organizations of any size to design, implement, manage, update or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers in-depth support for all the technologies that go into building a cohesive Cisco Jabber solution including Cisco network devices and management tools, Microsoft 365 applications, Windows and Mac desktops, Apple iOS and Android smartphones and tablets, SIP trunking, WiFi networks, cyber security, cloud computing, immersive telepresence systems, PBX systems, business continuity, and other pieces of a cohesive collaboration solution.
Immediate SCOM Infrastructure Monitoring Help and Support
24/7 System Center OpsMgr Remote Support
Progent's Microsoft-certified consultants have more than a decade of experience planning, implementing, enhancing and fixing SCOM environments and can provide organizations of all sizes expert remote or onsite consulting services for System Center 2012 Operations Manager. Progent can assist your company to design a topology for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to monitor your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can provide responsive remote or on-premises technical support to assist you to remediate serious issues uncovered by Microsoft SCOM 2012.
24-Hour Windows Server 2022 Hybrid Configuration Computer Consulting
Windows Server 2022 Storage Spaces Direct Engineer
Progent's certified Windows Server 2022 experts can assist your organization to design and implement a cost-effective migration to Windows Server 2022 using a self-hosted system architecture or a hybrid deployment model that integrates cloud-hosted Windows Server Online with a datacenter-based implementation of Windows Server 2022.
Technology Professional XenMotion
Specialists XenServer Virtualization
Progent's Citrix-authorized consultants can assist you to understand the strategic advantages of XenServer as well as additional Citrix products, and can help your IT organization to design, test, implement, troubleshoot, and support a Citrix XenServer installation. Progent can also assess your existing XenServer environment and help you to optimize resource utilization, performance, security and compliance, availability, and disaster recovery.
24-Hour CISA Cybersecurity Audit Consulting Services
Security Audit Consultancy
The Certified Information Systems Auditor accreditation is a globally recognized achievement that represents mastery in IS security auditing. Accredited by ANSI, the CISA credential requires that consultants pass a comprehensive test administered by the ISACA professional association. Progent offers the services of a CISA-Certified network security audit professional trained to help businesses in the fields of IS audit process, IT enforcement, network assets and architecture ROI, information technology support, safeguarding of information resources, and business continuity preparedness.
Windows Server 2019 Clusters Sets Onsite Technical Support
Windows Server 2019 Hybrid Integration Consultant
Progent's Windows Server 2019 disaster recovery planning consultants can help you to plan and deploy a DR/BC system based on Microsoft's cloud-tested Failover Clustering tools such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Catalyst 9163E Access Point Computer Engineer
Catalyst 9105w Access Point Technology Consulting Services
Progent's Cisco-certified Catalyst 9100 Series Wi-Fi 6 Access Point consultants offer economical online and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
24x7 NodeZero Cybersecurity Pen Testing Firewall Setup
NodeZero Certified Threat Assessment Intrusion Detection
Progent's certified security experts can run NodeZero-powered threat assessments to make sure your security monitoring and protection tools and policies are properly set up and effective.
Wireless Integration Case Study
Wireless Integration Case Study
Progent delivered a wireless integration environment that enabled a school to improve productivity and eliminate the ongoing costs of a dedicated link. Progent recommended a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim bridge is designed for connecting remote locations as far as 2.5 miles apart and can reach even longer distances. This wireless solution offered improved performance and reliability than simply amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz spectrum it offered protection against local interference.
Conti ransomware hot line Engineer
Ryuk ransomware hot line Consultant
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist you to contain the spread of an active ransomware breach. Call 800-462-8800
Windows Virtual Desktop for Apple Mac Help and Support
VirtualPC for macOS Professional
For companies that have a mix of Mac and Windows computers, there exist two popular alternatives for running Windows-dependent applications on macOS or OS X: an external connection to an actual Windows computer or local emulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection for Mac allows you to connect an Apple Mac to a networked Microsoft Windows-based PC to use Windows software and share network resources. Microsoft's Virtual PC for Mac emulates Windows on a Mac system so that you can use Microsoft Windows software directly. Progent's macOS and Mac OS X technology consultants can assist your organization to manage these solutions for using Windows programs on your Macs and can in addition assist your company to evaluate and install other solutions for Microsoft Windows platform emulation.
Configuration Exchange 2013 EAC
Exchange 2013 Availability Professional
Microsoft Exchange 2013 incorporates significant improvements to the capabilities of Exchange 2010 and delivers important new features as well as a redesigned architecture. These enhancements affect key facets of IT including manageability, availability, compliance, operational costs, teamwork, expandability, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential business benefits of migrating to Exchange Server 2013, create a cost-effective test and deployment plan, and train your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide ongoing remote support and management for Microsoft Exchange Server 2013.
Windows Server 2003 Consultancy
Windows 2003 On-site Technical Support
The knowledge and experience of Progent's certified Windows Server consulting team, with an average of over 11 years of work in Microsoft integration, ensures you success in identifying the version and configuration of Windows 2003 Server that matches best with your company's goals. Progent can also assist you with planning, installing, administering and troubleshooting powerful information technology solutions powered by Windows Server, and can assist your upgrade from Windows 2000 or Microsoft Windows NT.
SentinelOne Next Generation Endpoint Protection Consulting
Consultant Services SentinelOne Ransomware Protection
Progent is a reseller and consulting firm for SentinelOne's Singularity product line, a subscription-based, cloud-centric threat management solution that includes AI software and advanced services to provide cutting-edge endpoint detection and response (EDR).
Office 365 Excel Integration Remote Consulting
Biggest Microsoft 365 Hybrid Solutions Computer Consultants
Progent can assist you to understand the wealth of subscription plans available with Microsoft 365, formerly called Office 365, and integrate your network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-platform environments that include Windows, macOS or OS X, and Linux operating systems. Progent can also help you to create and maintain hybrid solutions that transparently combine on-premises and cloud-based resources.
Exchange 2016 Office 365 integration Network Consulting
Microsoft Experts Exchange 2016 Compliance Consultant Services
Progent can help your business in all facets of your migration to Microsoft Exchange 2016 such as designing high availability system topology for a local, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; determining mass storage requirements for your virtual machines, mailbox databases and logs; setting up hardware load balancing for fault-tolerant CAS services; designing, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Remote Consulting Jabber
Network Engineer Jabber Video Messaging
Progent's Cisco Jabber consultants offer online or on-premises support to help organizations of all sizes to design, implement, maintain, upgrade or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers in-depth expertise for all the technologies that go into building a cohesive Jabber solution such as Cisco network devices and management software, Microsoft 365 apps, Windows and Mac computers, iOS and Android smartphones and tablets, SIP interfaces, Wi-Fi systems, cyber security, cloud integration, telepresence systems, PBX products, business continuity, and the many other components of a cohesive collaboration ecosystem.
24 Hour ProSight NinjaOne Automatic Patch Management Remote Troubleshooting
Support Services ProSight NinjaOne RMM Remote Server Monitoring
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of critical assets.
Support Services Forefront TMG Firewall
24-Hour Network Engineer Threat Management Gateway
Forefront TMG 2010 is based on the proven security capabilities of Microsoft Internet Security and Acceleration Server 2006 and offers a easily managed Internet gateway that acts as a single-server solution for an array of security functions including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, VPN control, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security logging and reporting capabilities, allows custom reports generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to lower costs and improve recoverability. Progent's Microsoft-certified engineers can help your company to plan and execute test and production deployments; interface Microsoft Forefront Threat Management Gateway with Windows Server 2008 R2, AD, SQL Server, Exchange Server, and Microsoft SharePoint; install Microsoft Forefront TMG 2010 to run on a virtual server with Microsoft Windows Hyper-V; and deliver continuing support and repair services. Progent's consultants can also assist your organization to upgrade economically to Forefront Threat Management Gateway from ISA Server.
Microsoft Exchange Server 2019 Network Consultants
Microsoft Exchange 2019 Integration Support
Progent's Microsoft-certified professionals have 20 years of background designing, integrating, and maintaining messaging systems for companies in the and across the U.S. Progent offers affordable Microsoft Exchange Servers consulting services to ensure that your email system features compliance, high uptime, easy access for off-site and mobile users, efficient management tools, and productive integration with telephony. Progent offers expertise and integration services for Exchange 2016 Server, Microsoft Exchange 2013 Server, Microsoft Exchange 2010 Server, Exchange 2007, Microsoft Exchange 2003 Server, and MS Exchange 2K Server. Progent can also help small or mid-size businesses to migrate to Exchange 2016 Server or Exchange 2013.
Mobile Device Management IT Consultant
Intune and Windows 8.1 Network Consultant
Progent's Microsoft-certified Intune consultants can assist your company to assess the strategic value of utilizing Intune for configuring and managing your portable devices including laptops, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent can assist you to configure security and compliance policies, set up test systems to evaluate the appropriateness of Microsoft Intune for your network, install Intune throughout your IT ecosystem, combine Intune with System Center Configuration Manager for unified change management, and maintain your Intune solution.
SQL Server 2017 and Hyper-V Engineer
Technical Consultant SQL Server 2017 Cybersecurity
Progent's certified SQL Server 2017 experts can help your organization to plan and implement an efficient upgrade from your current SQL Server deployment to SQL Server 2017.
NodeZero Security Penetration Testing Security Evaluation
NodeZero Certified Security Penetration Testing Security Evaluation
Progent's certified cybersecurity experts can run NodeZero-powered penetration tests to verify your security defense tools and policies are properly configured and effective.
24-Hour Technology Professional Avaddon ransomware hot line
Consultants DopplePaymer ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist you to halt the spread of an active ransomware attack. Call 800-462-8800
Network Traffic Analysis Cybersecurity Firms
Network Intrusion Detection Cybersecurity Firms
Global Information Assurance Certification was established in 1999 to validate the knowledge of information technology security professionals. GIAC accreditations are recognized by companies and government organizations throughout the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer help with any of the security disciplines addressed within GIAC accreditation including evaluating infrastructure vulnerability, incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions.
Networking Consultancy Small and Midsize Business
Hybrid Network Computer Setup
Progent's Microsoft and Cisco certified network consultants can provide advanced support for a wide array of products and technologies and can deliver that assistance by phone nationwide or onsite in select cities across the country and anywhere in California. Progent provides online help for networks powered by Windows, UNIX, Linux, Solaris, or Apple ac, or for systems that incorporate a combination of Microsoft and UNIX/Linux platforms. Progent also offers the help of Cisco CCIE network engineers for complex network problems, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security planning and problem solving. Progent has delivered online network support to companies in all 50 states in the United States.
wireless IP phone configuration Network Consultant
Catalyst Wi-Fi 6/6E AP Configuration Troubleshooting
Progent's Cisco-certified wireless technology consulting experts can assist organizations to configure, manage, and debug Cisco wireless products such as Cisco's Aironet and Meraki 802.11ac wireless access points (APs) plus Cisco's Wireless Network Controllers.
Select Topic: