Akron Remote Workforce Integration Support and Consulting
Call Desk Augmentation and Outsourcing Consulting and Support Services
Expanding your remote workforce can have a significant effect on network architecture, security/compliance, and company workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Akron company to pick the right tools and follow best practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and delivers top value. Progent offers services ranging from as-needed expertise for getting you over challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.
Progent can assist Akron, Ohio businesses to with any facet of creating a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, cybersecurity, data protection solutions, and centralized management.
Help Desk Call Center Support for Telecommuters
An emergency, enterprise-wide transition to a telecommuter workforce, which could be activated by an epidemic or as an element of a disaster recovery process, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk support services leverage Progent's extensive team of online IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop support from help requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or revise the status of their current tickets, enter details, and upload screenshots or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Support Desk Supplemental Service enables your company to expand your existing Support Desk team by sharing delivery of Support Desk services transparently between your in-house support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Call Desk service uses a collective support solution utilizing the number one professional services automation platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Call Center Augmentation Services can enable your business to provide best-in-class IT support to your at-home employees, refer to Progent's Help Desk Call Center augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Akron, Ohio organization, call
An index of content::
MySQL WorkBench Reports
Open Now Professional MySQL application development
Progent offers affordable online access to an Oracle-certified MySQL RDBMS administrator or application programmer and can assist businesses of all sizes to integrate and maintain MySQL within a dependable IT environment that offers advanced speed, scalability, and protection. Progent also has experience helping companies migrate applications from an Oracle environment to MySQL.
Linux Remote Engineers
Specialist Linux Remote
Progent provides national remote phone support and consulting services for companies that run UNIX, Linux, or Sun Solaris environments or whose IT systems include a mix of UNIX and Microsoft Windows technology. Remote network consulting offers optimum leverage for your information technology budget by preserving user productivity and limiting the time charged for computer analysis and repair. Advanced remote access utilities and experienced service specialists and engineers combine to enable Progent to handle the majority of network problems without squandering time and money by traveling to your site. In most of situations your IT problems can be remediated by telephone or via a combination of telephone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA and CISM premier security professionals to assist with the most difficult network problems.
After Hours SharePoint Workspace 2010 Computer Consultant
24 Hour SharePoint InfoPath Forms Services Remote Troubleshooting
Progent's Microsoft consultants offer cost-effective online support and development services to assist your business to plan, implement, manage, and troubleshoot Microsoft SharePoint 2010 installations that can include web pages able to function as portals, extranets, document management tools, wikis, data marts, business analytics, enterprise-wide search engines, workflows, and other tools to support and improve information sharing. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with third-party data sources as well as with Microsoft's popular office productivity applications like Office Excel, Word, Outlook, and Visio. Progent can help you to migrate from earlier versions of SharePoint or move a mix of web technologies into a consolidated and easy-to-manage SharePoint 2010 solution.
Immediate UNIX with Windows Remote Support
Professional Solaris with Windows
Progent's UNIX platform support services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise provides you with a convenient one-stop consulting firm to help you build and manage a secure and robust mixed-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Professional Citrix Lab Manager
Consultants Citrix Essentials for Hyper-V
Progent's Citrix-certified consultants can help you to evaluate the business benefits of the various editions of Essentials for Hyper-V, help you to integrate Citrix administration tools in your Microsoft Hyper-V environment, and show you how to deploy Citrix Essentials to enhance the performance, availability, flexibility, and recoverability of your virtualized network while lowering the cost of equipment and operations and streamlining administrative tasks.
24/7 Exchange Server 2000 Upgrade Computer Engineer
Exchange 2000 Server Remote Support
Progent is one of the most expert information technology support companies for creating email and messaging solutions based on Exchange 2000. Progent specializes in helping small businesses get the full advantages of Microsoft Exchange Server 2000 for common scenarios such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.
Support and Help Anti-Spam
Anti-Virus Technology Consulting
E-Mail Guard is Progent's affordable spam filtering and virus protection solution that gives small companies enterprise-quality defense from spam, viruses, directory harvesting, and other types of e-mail-based assaults on computer networks. E-Mail Guard is based on Postini's Perimeter Manager, a full suite of web-based anti-spam and virus defense services that defuse email attacks before they can breech the company firewall. Perimeter Manager also allows administrators monitor and control their e-mail application, irrespective of server vendor, hardware type, or data center location.
Cisco Virtual Private Network Computer Consultants
Cisco RADIUS Security Technology Consulting Services
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or medium sized company deploy and support Cisco’s security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the flexibility to evolve with your changing business requirements. Progent’s Cisco-Premier network experts support Cisco’s complete family of products aimed at eliminating data pilfering, virus and worm assaults, DDoS attacks, and other security risks to your information system. Progent can help you integrate Cisco products to get secure connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control foundation for user authentication, permissions, and accounting from a graphical Web interface.
Specialist Skype for Business and Cisco UC
Microsoft Skype for Business IM Remote Consulting
Lync 2010 provides IM, Presence, audio and video conferencing, desktop collaboration, as well as IP-based and PSTN voice communication. Microsoft Lync Server 2010 can enhance the functionality of Exchange, SharePoint and Office or cloud-based Microsoft 365 and streamlines management through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by doing away with Voice-over-IP equipment and subscription fees, PBX systems, or conventional teleconferencing technology. Progent's certified IM and Presence consultants can provide online and on-premises support to assist you to manage and troubleshoot your current Lync 2010 deployment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped release of the product family. Progent can also help you to plan and carry out a smooth Skype for Business upgrade or a migration to Microsoft Teams.
Shared Support Desk Engineer
Shared Helpdesk Online Support Services
Progent’s Shared Help Desk service allows your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is an advanced service desk solution based on the top shared professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Top Quality SQL Server 2017 Reporting Services Specialists
24-Hour Online Help SQL Server 2017 Standard
Progent's Microsoft-certified SQL Server 2017 experts can assist you to assess the business benefits of migrating to SQL Server 2017 and can assist your organization to design and carry out an efficient migration of your databases and applications to any deployment architecture including local, cloud-hosted, or hybrid. Progent's SQL Server experts can provide remote or onsite support ranging from as-needed architecture review or debugging to end-to-end project management and co-management to make sure your SQL Server 2017 initiative is successfully completed on schedule and on budget.
Microsoft 365 OneDrive Integration Computer Consultants
Microsoft 365 iPhone Integration Computer Consultants
Progent can help your business to understand the many subscription options available with Microsoft 365, previously branded Office 365, and integrate your network with Microsoft 365 so you realize top business value. Progent offers expertise with cross-platform environments that include Windows, macOS or OS X, and Linux software. Progent can also help you to create and manage hybrid solutions that transparently combine local and cloud products and services.
Windows Server 2016 IT Consultants
Windows Server 2012 R2 Technical Consultant
The sophistication and connectivity demands of Microsoft Windows Servers requires a network consulting team with practical experience and broad knowledge in designing and integrating cohesive, comprehensive business technology solutions. The background of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft integration, ensures you success configuring Windows Server 2008 and Windows Server 2003 to align closely with your strategic goals. Progent’s consulting support can help you with designing, deploying, administering, and supporting Windows Server systems that increase the productivity of your computer network. Progent’s consultants can assist you with Microsoft Windows 2008 Server, Microsoft Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows Vista and other desktop clients.
24/7 Microsoft Certified Support and Setup Windows Server 2016 Hybrid Configuration
Open Now Microsoft Windows Server 2016 Clustering Network Consulting
Progent's certified information technology consultants offer Windows Server 2016 integration consulting services to assist organizations of any size to plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can help your company to evaluate the benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain clusters.
Best Network Intrusion Penetration Testing Cisco PIX
Computer Associates Firewall Configure
For small and midsize organizations, network security and information assurance and compliance can be excessively complex to stay ahead of but too dangerous to overlook. The world's biggest institutions have been hacked, and the leading cloud services have occasionally been taken down. It looks as though there's no place to run. Progent has made it affordable for smaller organizations to implement vital IT security tasks successfully by providing the advantage of billable time to the closest minute without any minimum billing for remote help. This means you can have access to a seasoned information consultant to deliver just the knowledge you need when you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist you with any level of system security including vulnerability assessments, virus defense and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and designing a comprehensive security plan.
Project Requirements Definition Consulting
Consulting Services IT Development Project
For enterprise project management support, Progent can provide the services of senior information technology experts with decades of experience in technology management, program development, and process engineering for organizations from Big 4 companies to dot-com startups to state government agencies. These high-level IT managers can provide project management skills to help enterprise customers follow best practices to make sure development or deployment projects are completed on time and on budget.
Windows Server 2012 R2 Data Deduplication Remote Technical Support
Windows Server 2012R2 Active Directory Consultant
Progent's Microsoft-certified consultants can help you to assess the benefits of Windows Server 2012 R2 for your organization, develop pilot systems and rollout strategies, optimize your network for local, multi-site, cloud-based, and hybrid datacenters, educate your IT support, team, develop an enterprise-wide security plan, streamline network management, assist with application development, and build and validate a disaster recovery/business continuity plan.
Support Services Double-Take Replication Manager
Double-Take Software Backup Help and Support
DoubleTake/Carbonite Software publishes a family of products intended to deliver small and midsize businesses a variety of cost-effective solutions for backing up and recovering business-critical workloads such as Microsoft Exchange Server, Microsoft SQL Server, Blackberry, and SharePoint. Progent’s business continuity planning consultants have in-depth backgrounds integrating DoubleTake/Carbonite technology into small company information systems to create an advanced level of availability and disaster recovery capability at an affordable cost.
Programming Firms VBA
VBA Reports
If you want to update your corporate web site, build internal webs for applications such as human resources or employee education, establish a high-impact web presence for a new venture, or write enterprise-class, data-driven custom web applications, Progent can supply talented and experienced web developers. Progent's consultants can also help you design and maintain a secure, robust server and communications infrastructure, including remote and wireless access, to support your web solutions.
After Hours West Virginia installation and Administration
24x7 District of Columbia Software Consultants
If your organization does not need urgent online help but expects to need technical services with your information system in the near future, you can save time and money and ensure that the right expertise will be ready when you want it by contacting a Progent sales agent and signing up as a customer. For details, call 800-993-9400 or email information@progent.com.
Consulting Services Customer Relationship Management
Microsoft Certified Customer Relationship Management Computer Consultant
Microsoft CRM helps mid-market businesses build profitable customer interactions. Integrated Sales and Customer Service components allow employees to share information to help promote sales success and deliver consistent, effective customer service. Progent can configure the most sensible network infrastructure, including mobile wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your company with a certified MS CRM consultant who can help you integrate Microsoft CRM with your sales or customer support databases.
Exchange Upgrade Professionals
Exchange 2010 Migration Consultant Services
Progent's Microsoft-certified engineers can provide low-cost online and onsite help to carry out your upgrade to Exchange 2010, produce comprehensive documentation of your new messaging environment, educate your IT staff and users to get them ramped up quickly on Exchange 2010, and offer ongoing administrative consulting and engineering support. Progent can also help you upgrade from Exchange 2010 to Exchange 2013 or Exchange 2016.
Technology Professional Citrix StorageLink Gateway
Top Citrix for Hyper-V Consulting
Progent's Citrix-certified experts can assist you to evaluate the strategic value of the various versions of Citrix Essentials for Hyper-V, help you to integrate Citrix administration utilities in your Hyper-V network, and demonstrate to you how you can use Citrix Essentials for Hyper-V to enhance the responsiveness, availability, consistency, and fault tolerance of your virtualized environment while reducing the cost of resources and operations and simplifying management tasks.
Select Topic: