Expanding your at-home workforce may have a major effect on IT architecture, security/compliance, and corporate processes. Progent has 20 years of experience helping small and mid-size businesses to plan, configure, manage, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Akron company to select the right tools and adhere to leading practices in building and operating a secure virtual office ecosystem for telecommuters that facilitates collaboration and returns maximum value. Progent can provide services that go from as-needed expertise for helping you over occasional technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Akron, Ohio companies to with any facet of creating a high-performing work-from-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, data security, backup/restore solutions, and centralized management.

Help Desk Call Center Support for Telecommuters
A sudden, organization-wide switchover to a telecommuter business model, which could be driven by a pandemic or as a component of a disaster recovery/business continuity plan, can overstretch even a well-staffed in-house Call Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Support Desk with Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center support services leverage Progent's extensive network of online IT support experts along with enterprise-class ticketing and tracking technology to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC technical support from service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables from-home workers to track or update their active trouble tickets, enter details, and upload screen captures and attachments. Support services are provided at a substantial discount off Progent's normal Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. For details, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables your business to supplement your current Call Desk staff by sharing responsibilities for Call Center support transparently between your in-house IT support staff and Progent's extensive team of desktop support engineers and subject matter experts. Progent's co-managed Call Center service is based on a co-sourcing support model utilizing the leading PSA tool for handling help requests and trouble tickets, establishing responsibility, tracking progress, and producing management reports. To find out how Progent's Help Desk Call Center Supplementation Services can help your company to provide world-class IT support to your at-home workforce, see Progent's Support Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient work-from-home environment for your Akron, Ohio company, call 1-800-993-9400 or visit Contact Progent.