Expanding your at-home workforce may have a significant impact on network architecture, cybersecurity, and company processes. Progent has two decades of background assisting SMBs to design, deploy, manage, optimize, and debug IT environments that support at-home workers. Progent can help your Akron organization to pick the appropriate technologies and adhere to best practices in building and operating a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services that go from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can assist Akron, Ohio businesses to with any facet of building a high-performing work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Services for Remote Workers
A fast, enterprise-wide transition to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery process, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center services leverage Progent's nationwide team of online IT support specialists along with enterprise-class ticketing and follow-up technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial service requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or update the status of their active tickets, enter information, and upload screenshots or relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Supplemental Service enables you to supplement your current Call Center organization by splitting delivery of Help Desk Call Center support seamlessly between your regular support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a collective support model utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your company to deliver best-in-class IT support to your telecommuters, go to Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive telecommuter environment for your Akron, Ohio business, call 1-800-993-9400 or go to Contact Progent.