Akron Remote Workforce Configuration Advisor
Help Desk Augmentation and Outsourcing Consultants
Expanding your at-home workforce may have a significant impact on network architecture, cybersecurity, and company processes. Progent has two decades of background assisting SMBs to design, deploy, manage, optimize, and debug IT environments that support at-home workers. Progent can help your Akron organization to pick the appropriate technologies and adhere to best practices in building and operating a secure virtual ecosystem for telecommuters that facilitates collaboration and delivers maximum business value. Progent can provide support services that go from as-needed guidance for getting you past occasional IT roadblocks to comprehensive project management or co-management to help you carry out business-critical tasks.
Progent's consultants can assist Akron, Ohio businesses to with any facet of building a high-performing work-at-home environment by delivering network infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud integration, Call Desk augmentation, security monitoring, data protection solutions, and centralized management.
Help Desk Call Center Services for Remote Workers
A fast, enterprise-wide transition to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery process, can overstretch even the most efficient internal Call Desk. Progent's Help Desk Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.
- Progent's Standard Call Center services leverage Progent's nationwide team of online IT support specialists along with enterprise-class ticketing and follow-up technology to offer an affordable, state-of-the-art Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of online Level 1 PC technical support from initial service requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or update the status of their active tickets, enter information, and upload screenshots or relevant files. Support services are provided at a significant discount off Progent's normal Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with complex issues. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Desk Supplemental Service enables you to supplement your current Call Center organization by splitting delivery of Help Desk Call Center support seamlessly between your regular support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's co-managed Call Center service is based on a collective support model utilizing the leading professional services automation (PSA) tool for handling service requests and ticketing, establishing ownership, tracking progress, and generating management reports. To learn how Progent's Help Desk Call Center Supplementation Services can help your company to deliver best-in-class IT support to your telecommuters, go to Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing a productive telecommuter environment for your Akron, Ohio business, call
An index of content::
24/7 Exchange 2019 Integration Outsourcing
Exchange 2019 Office 365 Integration Specialist
Progent can help you in any phase of your upgrade to Exchange Server 2019 such as deploying Windows Server 2019 Core as a host for Exchange; designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid deployment; moving mailboxes; designing and configuring Windows Hyper-V; setting up HLB; configuring Database Availability Groups (DAGs) with MCDB caching; integrating with Skype for Business 2019 for voicemail services; integration with SharePoint; preparing firewalls; integration with O365; and setting up Outlook clients.
Lync Server 2013 Front End Server Consultancy
Lync Server 2013 and SQL Server Specialists
Microsoft Lync 2010 provides IM, Presence, audio and video conferencing, desktop sharing, as well as IP-based and traditional PSTN telephony. Microsoft Lync Server 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint and Office desktop or Office 365 and streamlines management via integration with Windows AD. Lync 2010 can also cut capital and operational costs by doing away with VoIP hardware and subscription fees, PBX gear, or conventional teleconferencing solutions. Progent's Microsoft-certified IM and Presence consultants can provide online and onsite support services to help your company to manage and troubleshoot your existing Lync Server 2010 deployment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also help your organization to plan and execute an efficient Skype for Business upgrade.
Meraki 802.11ac Access Point Online Troubleshooting
Meraki Outdoor Wi-Fi AP Online Support Services
Progent's Meraki wireless access point experts offer online and onsite support services to assist organizations of all sizes to design, deploy, manage, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to set up and manage Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate other Cisco technology such as switches, ASR routers and ASA firewalls to build a seamless network infrastructure that delivers identical connectivity, performance, security, manageability and availability for wired and wireless users irrespective of their location or computing device.
Microsoft Exchange 2016 Upgrade IT Consultant
24/7 Microsoft Exchange Server 2016 Upgrade Planning Professionals
Progent can help you in any and all phases of your upgrade to Exchange 2016 such as planning high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and logs; configuring hardware load balancing for high-availability client access services; planning, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web.
Risk Assessment Professionals
Consulting CRISC Cybersecurity
Progent's disaster recovery support and business continuity consultants can show you how to design a disaster recovery plan to prepare for an IT system catastrophe. Progent can help you define a complete disaster recovery plan that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified professionals can also help you create an affordable, zero-downtime system solution that takes into account reliability issues involving a broad range of infrastructure technologies and processes.
VMM and SQL Server Consultant
SCVMM 2012 Live Migration Computer Consultant
Progent can assist organizations of all sizes to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and library resources; plan, integrate, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive reporting. Progent can assist you to move from an older version of System Center Virtual Machine Manager or from a third-party management system, and Progent can assist you to optimize and repair your current SCVMM environment so you realize maximum business value.
Polycom ATX Telepresence Consultant Services
Consultant SCOPIA Video Conferencing
Progent offers the support of a veteran consultant with extensive hands-on experience configuring, maintaining, and upgrading immersive telepresence platforms from leading vendors such as Cisco, TANDBERG, Polycom, LifeSize, and Radvision. Progent's consultants can coordinate with your in-house IT support group, your ISP, and your telepresence technology supplier to assist your organization increase the business value of your video conferencing solution.
Offsite Employees Cloud Integration Consultants
Online Troubleshooting Offsite Workforce Cloud Integration
Progent can assist small and mid-size organizations to provision their home-based workers with transparent integration with public cloud resources.
Forefront TMG Specialist
Forefront TMG 2010 Onsite Technical Support
Microsoft Forefront Threat Management Gateway 2010 is based on the proven security capabilities of Internet Security and Acceleration Server and provides a centrally administered web gateway that acts as a single-server solution for an array of security features including an multi-layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security logging and reporting features, permits custom reporting generated by SQL Server, integrates with Active Directory to streamline policy enforcement, and can be operated as a virtual server to cut expenses and enhance availability. Progent's Microsoft engineers can assist you to design and carry out test and production deployments; interface Microsoft Forefront Threat Management Gateway with Windows 2008 R2, AD, SQL Server, Microsoft Exchange Server 2010, and SharePoint; set up Microsoft Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and provide continuing consulting and troubleshooting. Progent can also assist you to upgrade economically to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Engineer Citrix Virtual Windows Applications
Citrix XenApp Windows Application Delivery Consult
Progent's Citrix-certified consultants can assist your business to plan, implement, manage, and support a virtual Windows application delivery solution built on XenApp. Progent's Cisco CCIE network consultants can show you how to enhance your network for distributing server and client-side applications, and Progent's datacenter management and support consultants can help you to administer and maintain an off-site datacenter that offers high availability, advanced protection, and rapid disaster recovery.
Open Now Consult UNIX
Sun Solaris Troubleshooting
Progent's Solaris platform consulting services offer small companies and developers help with administering and supporting Sun Solaris systems that run with Microsoft-powered networks. Progent can give your business contact with Solaris consultants, consulting professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This broad range of experience offers you an easy single consulting firm to help you build and manage a secure and reliable mixed-platform network and communications environment that allows Sun Solaris and Microsoft interoperability by integrating MS Windows with popular versions of UNIX including Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms such as RedHat, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
System Center 2016 and SSRS Reporting Online Support Services
Expert Microsoft Certified System Center 2016 Disaster Recovery Network Engineer
Small to middle size businesses can now get all the benefits of Operations Manager and also have fast access to Progent’s Microsoft and Cisco Certified IT support experts. With Progent's economically priced network service programs, small and midsize organizations can choose a simple Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer small company information systems enterprise-class availability, protection, and productivity.
CCIE Certified Integration 9800-40 wireless controller
3504 wireless controller Remote Support Services
Cisco's Catalyst wireless controllers simplify the management of wireless networks by unifying the provisioning and control of Wi-Fi access points, optimizing Wi-Fi performance by reducing the impact of radio frequency congestion, enhancing wireless availability with fast auto-failover, and strengthening data security by identifying threats and analyzing network traffic according to user type and locale. Progent can help you to configure Cisco Wi-Fi controllers to manage wireless LANs of any size. Progent can help you to administer and debug your existing Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's modern wireless controller solutions.
Network Consulting CentOS Linux
Linux Remote Support Services
Progent's Linux consulting experts provide small businesses and software developers help with managing and supporting Linux computers that operate with Microsoft-based networks. Progent offers your organization access to Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This wide range of experience offers you an easy single consulting firm to show you how to create and manage a protected and reliable cross-platform connectivity and communications solution that supports Linux and Microsoft interoperability by combining Windows with leading Linux platforms including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.
Debian Linux Specialists
Suse Linux Technology Consulting
Progent's Linux support experts offer small companies and software developers help with administering and maintaining Linux systems that coexist with Microsoft-powered networks. Progent can give your business access to Linux consultants, support professionals premier by Microsoft and Cisco, and security experts with CISM credentials. This wide range of expertise provides you with an easy one-stop source to show you how to create and manage a protected and robust mixed-platform connectivity and communications environment that supports Linux and Microsoft coexistence by combining MS Windows with major Linux platforms such as RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Dynamics GP Enterprise Reporting Consulting
Dynamics GP SmartList Professionals
Dynamics GP/Great Plains accounting offers analytics and reporting capabilities that let you monitor all operations, sales and spending, and sales trends with integrated drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP/Great Plains reporting consulting expertise can help you create reports that let you analyze your business more completely, converting raw data into valuable management information. Progent is able to improve your reporting and business analysis by offering Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to delivering reporting help, Progent can supply Microsoft .NET consulting, Microsoft SQL Server help, and programming design with VBasic, XML and other development environments in order to offer custom line-of-business software development and eCommerce applications that integrate seamlessly with Dynamics GP/Great Plains.
Service Desk Sharing Consultant
Call Center Sharing On-site Technical Support
Progent's Microsoft and Cisco certified experts offer several ways to help medium-size and large businesses develop an efficient and successful in-house Computer Support Help Desk. Progent's consulting services include Return on Investment analysis, process study and enhancement, management reporting, education of internal personnel, and documentation of processes. Progent's Software Evaluation and Deployment Services help companies analyze the numerous top level Help Desk application programs on the market and decide what products might be excessively expensive, miss critical functions, or align poorly with your organization's business goals. Progent also offers temporary staffing for organizations who want to augment their in-house Help Desk staff for special tasks or to fill in for absent or indisposed workers.
Remote Consulting 9800 Series wireless controller
Specialist wireless controller
Cisco's Catalyst family of Wi-Fi controllers streamline the management of Wi-Fi LANs by unifying the provisioning and management of Wi-Fi access points, tuning Wi-Fi throughput by limiting the impact of RF congestion, enhancing wireless uptime with rapid failover, and strengthening security by identifying cyber threats and filtering network traffic according to user type and locale. Progent's Wi-Fi consultants can help your business to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi networks of any size. Progent can help you to maintain and debug your existing Cisco-based Wi-Fi environment or implement a smooth transition to Cisco's latest Wi-Fi controller solutions.
Endpoint Monitoring and Reporting Consultants
ProSight Server and Desktop RMM Consultant Services
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical devices that power your IT network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact productivity.
Microsoft and Cisco Certified Expert Service Reports Network Consulting
Onsite Technical Support Service Reports
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the service reports sent by each staff member to every customer. The discipline of documenting and archiving support records allows more efficient service and eliminates a variety of common problems such as when a service customer is effectively held hostage to a consultant who won’t let go of vital service information.
Windows Server 2019 Windows Defender ATP Technical Consultant
Windows Server 2019 High Availability IT Consulting
Progent's certified Windows Server 2019 consultants can help your organization to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-hosted or hybrid deployment model. Windows Server 2019 offers major improvements in scale, speed, ease of management, virtualization, security and compliance, hybrid on-prem plus cloud integration, resilience, and container support.
Top Ranked Exchange 2013 Performance Tuning Technology Consulting
Exchange 2013 Technology Consulting Services
Exchange Server 2013 includes major improvements to the functionality of its predecessor Microsoft Exchange Server 2010 and delivers important new features plus a revamped architecture. These enhancements affect key IT areas like ease of administration, availability, security and compliance, operational costs, collaboration, extensibility, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consultants can help you evaluate the possible advantages of upgrading to Exchange Server 2013, create an efficient test and deployment plan, and educate your IT staff to maintain your Exchange 2013 environment. Progent also offers ongoing remote consulting and management for Exchange 2013.
Remote Consulting Wireless
Microsoft Experts Smartphone Computer Consulting
Progent’s professionals provide expertise in multiple disciplines related to mobile networking such as network infrastructure, Activesync, wireless security, wireless e-mail, Windows Mobile, RIM Blackberry, and wireless software programming. Progent's Microsoft and Cisco certified professionals can save your business time and expense by applying their wireless experience to show you how to choose and integrate wireless networking solutions that make sense for your company. Progent can also tune your network architecture so that mobile appliances work more reliably.
MS Project Server Integration Firm
Project Server Time Reporting Support Services
Progent's Microsoft-certified engineers can provide advanced support in deploying, operating and debugging all versions of Microsoft Project Server and can deliver a broad range of cost-effective online consulting services following proven best practices to assist organizations of all sizes to receive all the advantages of this leading platform. Consulting support available from Progent include solution planning, installation and migration, strategies for secure collaboration among local and remote or mobile users, network optimization, and specialized online training.
SharePoint 2019 Workflow Manager Remote Support
SharePoint 2019 On Premises Outsourcing
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer economical remote and onsite consulting, software development, and technical support services for businesses of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from older releases of SharePoint. Progent can help customers design and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud-based infrastructure into a seamless intranet system.
Exchange 2013 Upgrade Consultancy
Exchange 2013 Server Configuration
Exchange 2013 includes major enhancements to the functionality of its predecessor Microsoft Exchange 2010 and delivers important innovations plus a revamped architecture. These enhancements affect key facets of IT such as manageability, high availability (HA), security, cost of ownership, teamwork, scalability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the potential business benefits of migrating to Microsoft Exchange Server 2013, create a cost-effective validation and rollout plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent can also provide ongoing remote support and management services for Microsoft Exchange Server 2013.
Data Protection Manager 2016 and Hyper-V Integration Support
24-Hour Data Protection Manager 2016 Backup and Recovery Technical Support Services
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and simplified restore capabilities for Microsoft-based networks. Data Protection Manager 2016 delivers application-sensitive protection for critical platforms like SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux virtual machines, supports VMs hosted by Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified consultants can assist organizations of all sizes to plan, implement, administer, and repair an enterprise-wide backup/restore solution powered by SCDPM 2016. Progent can help you to migrate from an older release of DPM or from an outdated solution, and Progent can tune your DPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployment models. Progent can provide online or onsite support and can deliver as-needed guidance to resolve technical bottlenecks or provide comprehensive project management support to help you finish your Data Protection Manager 2016 deployment on schedule and on budget.
SQL Server 2017 Database Migration On-site Technical Support
SQL Server 2017 Development Consultant Services
Progent's Microsoft-certified SQL Server 2017 consultants can help your business to evaluate the business advantages of upgrading to SQL Server 2017 and can assist you to plan and carry out an efficient migration of your current SQL Server environment to any deployment model including on-premises, cloud-based, or hybrid. Progent's consultants offer online or onsite support services ranging from as-needed architecture review or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 project is carried out on time and on budget.
MCSE Expert Certified Configuration Windows Server 2016 Hyper-V
Windows Server 2016 Hyper-V Consulting
Progent's certified information technology consultants can provide Windows Server 2016 migration consulting services to assist businesses of all sizes to plan and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can help your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to take advantage of the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
Windows Server 2016 Load Balancing Consultant Services
Microsoft Certified Expert Windows Server 2016 Security and Compliance Consulting Services
Progent's certified information technology consultants offer Windows Server 2016 integration consulting to help businesses of any size to plan and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help you to evaluate the business value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
Teams Consultants
Microsoft Teams certificate management Consult
Progent can help your organization to plan an upgrade to Microsoft Teams from Skype for Business Online and configure, manage, and debug a cloud-based or mixed deployment of Teams. Progent can assist you to connect Teams with Office/Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.
Biggest Internet Security and Acceleration Server 2006 Technical Support Services
Network Consultant Internet Security and Acceleration Server 2006
Application Publishing with ISA Server 2006 provides more protection of intranet applications while supporting enhanced efficiency by making these applications available to legitimate remote or mobile users. ISA Server helps guard business applications, services, and data throughout all network components with stateful packet inspection and comprehensive publishing tools. Progent's Microsoft-expert ISA Server 2006 consultants can help you design, deploy, configure, and support Internet Security and Acceleration Server 2006 on your system so your company achieves a smart and affordable combination of security, productivity, and speed.
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