Expanding your remote workforce can have a significant effect on network architecture, security/compliance, and company workflows. Progent has 20 years of experience assisting small and mid-size businesses to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate work-from-home employees. Progent can help your Akron company to pick the right tools and follow best practices in building and maintaining a secure virtual ecosystem for teleworkers that promotes teamwork and delivers top value. Progent offers services ranging from as-needed expertise for getting you over challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent can assist Akron, Ohio businesses to with any facet of creating a high-functioning work-from-home ecosystem by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, Help Desk outsourcing, cybersecurity, data protection solutions, and centralized management.

Help Desk Call Center Support for Telecommuters
An emergency, enterprise-wide transition to a telecommuter workforce, which could be activated by an epidemic or as an element of a disaster recovery process, can overstretch even a well-staffed internal Call Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk support services leverage Progent's extensive team of online IT support experts combined with enterprise-class trouble ticketing and follow-up technology to offer an economical, modern Support Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop support from help requests to trouble ticket generation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to track or revise the status of their current tickets, enter details, and upload screenshots or relevant files. Desktop support services are provided at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. To learn more, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Support Desk Supplemental Service enables your company to expand your existing Support Desk team by sharing delivery of Support Desk services transparently between your in-house support organization and Progent's extensive pool of PC support engineers and subject matter experts. Progent's shared Call Desk service uses a collective support solution utilizing the number one professional services automation platform for handling service requests and trouble tickets, establishing ownership, tracking progress, and producing management reports. To find out how Progent's Call Center Augmentation Services can enable your business to provide best-in-class IT support to your at-home employees, refer to Progent's Help Desk Call Center augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining an efficient work-from-home solution for your Akron, Ohio organization, call 1-800-993-9400 or go to Contact Progent.