Enlarging your telecommuter workforce may have a major effect on network architecture, security/compliance, and company culture. Progent has 20 years of background assisting businesses of all sizes to plan, configure, administer, tune, and debug IT networks that incorporate at-home workers. Progent can help your Akron organization to select the right technologies and follow leading practices in creating and operating a secure virtual office solution for teleworkers that promotes teamwork and returns maximum business value. Progent can provide services ranging from as-needed expertise for getting you past occasional IT roadblocks to full project management to help you successfully complete mission-critical initiatives.
Progent can assist Akron, Ohio companies to succeed with any facet of creating a high-performing work-from-home environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, endpoint security, backup/restore solutions, and centralized management.
Help Desk Call Center Services for Teleworkers
A sudden, company-wide changeover to a telecommuter workforce, which could be driven by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk services utilize Progent's extensive network of remote IT support experts along with enterprise-class ticketing and tracking software to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to check or revise their active trouble tickets, enter details, and upload screen captures and attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Augmentation Service enables your business to augment your current Help Desk staff by splitting responsibilities for Call Desk support transparently between your in-house IT support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can enable your company to provide best-in-class technical support to your telecommuters, refer to Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Akron, Ohio business, phone 1-800-993-9400 or go to Contact Progent.