Expanding your at-home workforce can have a major impact on IT infrastructure, security, and corporate culture. Progent has 20 years of experience assisting small and mid-size businesses to plan, configure, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can assist your Akron company to pick the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and delivers top value. Progent offers services that go from as-needed expertise for getting you past occasional technical roadblocks to comprehensive project management to help you carry out business-critical tasks.

Progent can assist Akron, Ohio companies to succeed with any facet of creating a high-performing remote work ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, cybersecurity, data protection solutions, and centralized management.

Help Desk Support for Teleworkers
An emergency, enterprise-wide transition to a telecommuter workforce, which could be the result of an epidemic or as an element of a disaster recovery process, can overwhelm even a high-performing internal Call Desk. Progent's Call Center services allow businesses of any size to outsource or expand their Call Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Help Desk Call Center services utilize Progent's nationwide team of remote IT support specialists along with enterprise-class trouble ticketing and follow-up software to provide an economical, state-of-the-art Help Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of online Level 1 desktop technical support from service requests through ticket creation, screen sharing, problem resolution, and incident reporting. A web-based User's Service Portal allows teleworkers to track or revise their current tickets, add details, and append screenshots or relevant files. Technical support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service charges, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced issues. For more information, see Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Call Center Supplemental Service allows your business to expand your current Call Center staff by splitting responsibilities for Help Desk support services seamlessly between your in-house support staff and Progent's nationwide roster of PC support engineers and subject matter specialists. Progent's co-managed Help Desk Call Center service uses a co-sourcing support solution based on the number one professional services automation (PSA) platform for managing service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For details about how Progent's Call Center Augmentation Services can help your business to deliver best-in-class desktop support to your at-home workforce, go to Progent's Help Desk supplementation Services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about building and maintaining an efficient telecommuter environment for your Akron, Ohio company, call 1-800-993-9400 or go to Contact Progent.