Akron At Home Workers Integration Consulting
Help Desk Call Center Solutions Consulting
Enlarging your telecommuter workforce may have a major effect on network architecture, security/compliance, and company culture. Progent has 20 years of background assisting businesses of all sizes to plan, configure, administer, tune, and debug IT networks that incorporate at-home workers. Progent can help your Akron organization to select the right technologies and follow leading practices in creating and operating a secure virtual office solution for teleworkers that promotes teamwork and returns maximum business value. Progent can provide services ranging from as-needed expertise for getting you past occasional IT roadblocks to full project management to help you successfully complete mission-critical initiatives.
Progent can assist Akron, Ohio companies to succeed with any facet of creating a high-performing work-from-home environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, endpoint security, backup/restore solutions, and centralized management.
Help Desk Call Center Services for Teleworkers
A sudden, company-wide changeover to a telecommuter workforce, which could be driven by an epidemic or as an element of a disaster recovery/business continuity preparedness plan, can overwhelm even the most efficient internal Call Desk. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or supplement their Call Desk by using Progent's online Technical Response Center team.
- Progent's Standard Help Desk services utilize Progent's extensive network of remote IT support experts along with enterprise-class ticketing and tracking software to provide an affordable, modern Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from initial help requests to trouble ticket creation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal allows from-home workers to check or revise their active trouble tickets, enter details, and upload screen captures and attachments. Desktop support services are provided at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex issues. For details, go to Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Augmentation Service enables your business to augment your current Help Desk staff by splitting responsibilities for Call Desk support transparently between your in-house IT support organization and Progent's extensive pool of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service uses a co-sourcing support solution utilizing the number one professional services automation (PSA) platform for handling service requests and trouble tickets, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Support Desk Augmentation Services can enable your company to provide best-in-class technical support to your telecommuters, refer to Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about building and managing an efficient telecommuter environment for your Akron, Ohio business, phone
An index of content::
Amazon EC2 firewall integration Contract Development
Amazon Web Services hybrid cloud integration Designer
Progent can provide affordable online support to assist businesses of any size to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help you with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, architectural design, testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security strategies.
After Hours Data Center Remote Support Services
Data Center Colocation Integration
Progent’s colocation center support services are designed for companies with hardware housed at IDCs or data center collocation hosting facilities and in need of timely on-premises assistance at the colo site as well as remote help from Microsoft and Cisco Premier Certified experts. Progent offers a full range of Internet Data Centers and IDC and co-location support services such as system topology evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and communications infrastructure, design and deployment of zero-downtime systems, architecting and deploying layered security defenses, firewall integration and support, designing load balancing solutions, and planning high-availability server clustering configurations.
Palo Alto Networks PAN-OS Security Organizations
Palo Alto Networks PA-7000 Series Firewalls Security Firms
Progent's Palo Alto Networks firewall experts can help you select, configure, and manage Palo Alto Networks PA-Series firewalls to create a modern security solution that spans your on-premises and cloud-based resources and protects any user at any location with any endpoint device.
VMware vCloud Director vCD Consultancy
VMware vCloud Director vCD Consulting
Progent offers the assistance of a certified VMware VCDX expert to help you design, configure, administer and repair VMware vSphere and vCloud-based virtualization ecosystem for local datacenters, cloud environments, or hybrid cloud systems. Progent offers world-class knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent offers in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that provide high availability, data security, and application mobility.
Exchange 2000 Server Computer Consultant
Upgrade Consultant Exchange 2000
Progent is among the most expert network support firms for creating e-mail solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size companies derive the full advantages of Microsoft Exchange 2000 under typical situations such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server support.
Mac and Windows Specialist
Help and Support Windows and macOS coexistence
Progent's service experts in Apple OS X and Windows technology can show you how to integrate Apple Macintosh and Windows computers into cohesive networks with resource sharing and workgroup support. Allowing productive cooperation among a variety of servers and workstations powered by Apple Mac OS and Windows requires broad knowledge of and experience with Mac and Windows technology. Progent's background in Windows and Macintosh consulting makes it possible to offer expert support to companies that depend on these platforms to keep their strategic advantage. Progent can also assist your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Linux RedHat Online Computer Consultancy Services
Consultant Linux RedHat Remote
Progent offers nationwide online help and troubleshooting services for companies who operate environments based on variants of Linux or whose information systems include a mix of Linux platforms/Linux and Microsoft Windows products. Online IT help provides maximum return for your information technology budget by preserving client efficiency and shortening the hours billed for network repair services. Advanced online support tools and experienced service specialists and engineers combine to enable Progent to handle the majority of IT issues without squandering time and money by going to your location. In most of cases your IT issues can be dealt with by telephone or via a mix of phone support and remote access. Progent can make available Cisco certified CCIE infrastructure engineers and CISSP premier security professionals to assist with the most difficult system problems.
Consultancy ProSight certificate expiration management
Technology Professional ProSight SSL management
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it.
Microsoft Desktop Network Support Consultant
Microsoft and Apple Mac Desktop Network Specialists
Progent can deliver a broad range of affordable services to assist your company to install, integrate, repair, and administer workstations and laptops based on Microsoft Windows, macOS and OS X, or various editions of Linux. Progent can provide on-premises or online technical support for single machines or notebooks or help your business to plan and carry out a large-scale rollout of new or revised OS platforms and business applications. Progent can also provide consultants and technicians to assist you to prepare for and complete a company relocation or consolidation designed to cause minimal interruption to your business.
Network Engineer SIP Security
SIP Infrastructure Solutions Computer Consulting
Progent's Cisco-certified SIP integration consultants can help organizations of any size to plan, deploy, manage, troubleshoot and upgrade Cisco's SIP connectivity technology and Cisco's CUBE-connected SIP trunks and offer affordable remote or onsite expertise to assist you to migrate smoothly to an advanced unified communications environment that offers fast return on investment. Progent's certified Microsoft collaboration consultants can help you to set up interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server and Lync Server for access to a SIP PSTN trunk.
Microsoft Expert Support and Setup SQL Server 2012 xVelocity
24-Hour SQL Server 2012 Security Technical Consultant
Progent can provide the expertise of Microsoft-certified engineers and seasoned software developers, database administrators, project management experts, network infrastructure engineers, business continuity specialists, and certified data security consultants to assist your business to assess the potential advantages of SQL Server 2012 for your business, install test systems at your site or at Progent's lab, plan and carry out a smooth migration to SQL Server 2012 from previous versions of SQL Server or from legacy database platforms, and define an efficient and secure IT infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.
24-Hour Integration SQL Server 2012 Migration
SQL Server 2012 Remote Technical Support
Progent can provide the expertise of Microsoft-certified engineers as well as seasoned database application developers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and certified data security professionals to help you to assess the potential benefits of Microsoft SQL Server 2012 for your business, set up pilot environments at your site or at Progent's test lab, plan and execute out an efficient transition to SQL Server 2012 from previous releases of SQL Server or from other database platforms, and define a cost-effective and secure network infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.
Specialists Windows Server 2012 R2 Hyper-V 3.0
IT Consulting Microsoft Hyper-V 3.0 Virtual Machines
Widows Server 2012 R2 Hyper-V enhances server virtualization in critical areas such as secure multitenancy, agile infrastructure, cloud support, scalability and throughput, and high availability. Progent's Microsoft-certified consulting experts can help your business to benefit from Hyper-V to install and maintain virtual servers to cut network expenses and enhance availability.
Microsoft Office for Mac Support and Help
Microsoft Office for Mac Online Troubleshooting
Microsoft Office for Mac allows Apple Macintosh users to run the industry's most familiar office productivity applications. Progent's Apple-certified Mac experts can help you configure Microsoft Office for Macintosh on a mixed-platform environment combining Apple OS X and Windows-powered platforms so that Macintosh users can take advantage of the latest features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with co-workers who run Microsoft Windows. Progent's consultants have expertise with both Apple Macintosh and Windows technology and can provide service for environments that mix Apple Macintosh with Windows systems with extensive resource sharing, or environments which intentionally limit sharing between Mac and Windows users.
Onsite Technical Support SharePoint InfoPath Forms Services
SharePoint Business Connectivity Services Consultant Services
Progent's Microsoft-certified consultants offer cost-effective online support and programming services to help your business to design, implement, manage, and troubleshoot Microsoft SharePoint 2010 environments that can feature web pages able to function as portals, extranets, document management applications, wikis, data warehouses, business analytics, enterprise-wide search, Visio-driven workflows, and other utilities to promote and improve collaboration. Progent can show you how to combine SharePoint 2010 with Microsoft SQL Server and with third-party databases and with Microsoft's familiar desktop programs like Excel, Word, PowerPoint, and Project. Progent can help you to migrate from previous releases of SharePoint or adapt a multi-vendor mix of web technologies into a consolidated and easy-to-manage SharePoint 2010 environment.
Computer Network Specialist Midsize Business
Small Medium Business Information Technology Outsourcing Firms
Progent provides IT services for medium size businesses with 100 to 250 network clients. The mid-size company or office has traditionally been an underserved segment of the market for IT support services. The cost structures and support access models of major third-party service organizations make them excessively costly for the ordinary small company or small medium business (SMB), which usually has a modest information technology budget with which to support an information system whose advanced technology and sophistication are often similar to the information systems of far bigger enterprises. Progent's support delivery model, which takes great advantage of remote service, virtual office technology and 24x7 server monitoring, significantly lowers the network maintenance expenses of a small-medium business while offering the small company with enterprise-level support from certified, IT consultants knowledgeable in a broad array of midsized business technologies. If your mid-sized company or small business is searching for levels of IT help needed by a mid-size office without paying enterprise costs, contact Progent.
Meraki MR32 Access Point Help and Support
Meraki Traffic Shaping Online Technical Support
Progent's Meraki Wi-Fi AP consultants provide remote and on-premises support to assist organizations of all sizes to design, install, manage, upgrade or debug Wi-Fi networks that include Cisco Meraki APs. Progent can help your business to set up and support Cisco's Meraki-based wireless infrastructure for environments that range from a teleworker's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products including switches, routers and firewalls to create a cohesive network infrastructure that provides identical connectivity, performance, security compliance, manageability and uptime for wired and wireless users regardless of their mobility or computing device.
Barracuda Backup with Amazon AWS IT Consultant
Barracuda Backup Inline Deduplication Technical Support Services
Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup solution can include a custom-designed physical storage device manufactured by Barracuda or a virtual appliance with comparable functionality but which uses your own storage infrastructure. Barracuda Backup safeguards critical business data generated locally, at one or more remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting support services to help you to design, configure, operate and repair a backup and disaster recovery system built on Barracuda Backup.
NetApp MetroCluster Synchronous Replication Engineer
NetApp MetroCluster and FlexPod Consultancy
Progent offers enterprise clients the help of a NetApp-certified consultant for online or on-premises support for NetApp's entire portfolio of SAN software and hardware products including Data ONTAP data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN storage solutions supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive updates, storage management, information assurance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to help you to resolve problems with NetApp SAN storage deployments quickly and affordably based on leading practices.
Remote Desktop Security Consulting Firms
Mobile Laptop IT Consultants
Progent's remote access and wireless synchronization specialists can assist you to plan and configure connectivity solutions for off-site desktops, notebooks, and wireless handhelds so they work tightly with your information network, enabling you to optimize the productivity of your remote workers.
Information Technology Support Problem Escalation Through Teamwork
Small Office IT Consultants Access to External Support Databases
Progent’s team of Microsoft and Cisco Certified consultants average more than ten years of real-world industry experience, at the front lines of IT service, performing a wide variety of IT tasks for a large mix of businesses. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This guarantees that you get not only expert technical skills, but also a consultant with proven methods for using computer knowledge to repair actual network problems rapidly.
ASA Firewall with Firepower Network Consulting
Cisco firewall IPS Network Consulting
Progent’s Cisco-Premier network experts provide professional PIX Firewall support services encompassing architecture, integration and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector threat security, and safe connectivity services. Ranging from compact, plug-and-play desktop appliances for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls provide a sensible level of protection, performance and availability for business networks of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, minimizing potential OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and networking services, including advanced application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and flexible administrative solutions. Progent’s network consultants can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
VPN Professionals
Cisco VPN Support and Help
Cisco's security and remote connectivity technology for small to medium sized companies offer a complete range of manageable security products to let you safeguard your entire network infrastructure. Cisco's Virtual Private Network product family includes switches, firewalls, and Virtual Private Network solutions. Progent's professional staff of consultants includes field-proven engineers with Cisco's Certified Internetwork Expert (CCIE) and Cisco Certified Network Professional qualifications who can assist your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security technologies that fit best with your business goals.
24x7 Exchange 2003 Upgrade Remote Consulting
Exchange 2003 Support Outsourcing
Progent's Microsoft Premier engineers can provide expert consulting for corporate-wide implementations of Microsoft Exchange 2007. Progent's experts can show you how to prepare for multi-location Exchange Server 2007 rollouts or upgrades and can supply onsite technicians to help large companies with deployments of Exchange Server 2007 in the or any area served by Progent's engineers.
Meraki MR66 Access Point Professional
Meraki MR52 Access Point Remote Support Services
Progent's Meraki Wi-Fi AP experts offer remote and on-premises support to help businesses of any size to plan, install, manage, expand or debug Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist you to configure and support Meraki-based Wi-Fi infrastructure for environments that can range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco technology such as switches, routers and ASA firewalls to create a seamless ecosystem that provides the same connectivity, performance, security, ease of management and availability for wired and Wi-Fi clients irrespective of their location or device.
BlackBerry BPS Professional
RIM Blackberry Online Support Services
Progent can provide the services of RIM BlackBerry-certified professionals who can help small companies to design, manage, and troubleshoot BlackBerry technology economically and successfully, doing away with the need for an internal BlackBerry specialist and reducing the cost and distraction of maintaining a mobile workgroup. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-premier consultants, Cisco CCIE engineers, and CISA and GIAC-certified security engineers. This wide range of knowledge, in conjunction with Progent's proven remote support model, offers small companies an efficient solution for incorporating BlackBerry technology seamlessly into their IT network.
Exchange 2010 Upgrade Specialists
Microsoft Exchange Server Migration Specialist
Progent's Microsoft-certified consultants can provide affordable remote and onsite help to carry out your migration to Exchange 2010, produce thorough documentation of your upgraded email system, train your IT team and users to get them up to speed rapidly on Microsoft Exchange 2010, and provide ongoing management services and technical support. Progent can also help you migrate from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.
Sun Solaris Upgrade
Sun Solaris Migration
Progent can help your company to plan and implement an efficient migration from a Solaris-based IT environment to a network powered by MS Windows and suited for supporting Microsoft's familiar office productivity suites, commercial applications, and developer platforms. Progent's Solaris, Windows and Cisco engineers and software development specialists can show you how to guard your information and minimize productivity disruption by developing an effective transition strategy that protects your existing investments in Sun Solaris software and infrastructure. UNIX-to-Windows transition consulting expertise offered by Progent include analysis of current environment, transition strategy and testing, MS Exchange migration expertise, information and application porting, and processor and mass storage transition and consolidation.
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