Expanding your at-home workforce may have a major impact on network infrastructure, cybersecurity, and company culture. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Akron company to select the right tools and follow leading practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent can provide support services that go from on demand expertise for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical tasks.

Progent can assist Akron, Ohio companies to with any aspect of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and centralized management.

Help Desk Support for Remote Workers
A fast, company-wide switchover to a teleworker workforce, which might be motivated by a pandemic or as an element of a disaster recovery plan, can overstretch even a well-staffed internal Call Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center team.

  • Progent's Standard Help Desk support services utilize Progent's extensive network of online technical support experts combined with world-class ticketing and tracking technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to check or revise their current trouble tickets, enter information, and upload screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
  • Progent's Call Desk Supplemental Service enables you to augment your existing Help Desk team by splitting responsibilities for Help Desk Call Center services seamlessly between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Support Desk service is based on a collaborative support solution utilizing the number one PSA tool for handling help requests and ticketing, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can enable your business to provide best-in-class technical support to your teleworkers, see Progent's Help Desk augmentation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Akron, Ohio organization, call 1-800-993-9400 or visit Contact Progent.