Akron Teleworkers Configuration Consulting Partner
Call Desk Augmentation and Outsourcing Consulting and Support Services
Enlarging your remote workforce can have a significant impact on network infrastructure, security, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Akron company to select the appropriate technologies and adhere to best practices in building and operating a safe virtual office solution for telecommuters that facilitates teamwork and returns top value. Progent offers services ranging from on demand guidance for getting you past challenging IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent's consultants can help Akron, Ohio organizations to with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, endpoint security, backup/restore solutions, and unified management.
Help Desk Services for Telecommuters
A sudden, company-wide changeover to a teleworker workforce, which might be the result of a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.
- Progent's Standard Help Desk services utilize Progent's nationwide network of remote technical support experts along with world-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from service requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or revise the status of their active tickets, add details, and append screenshots or relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small companies.
- Progent's Call Center Supplemental Service allows your business to expand your current Call Center staff by sharing responsibilities for Call Desk services transparently between your in-house IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support model based on the leading professional services automation platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Support Desk Augmentation Services can enable your company to deliver world-class desktop support to your teleworkers, visit Progent's Call Desk supplementation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Akron, Ohio business, call
An index of content::
Dynamics GP Great Plains Accounting IT Consultant
Dynamics GP Great Plains Software Integration Support
Progent's Microsoft certified consultants offer a variety of consulting services for Microsoft Dynamics GP/Great Plains. Dynamics GP is a Microsoft accounting package and business management tool built, like all Microsoft accounting solutions, on the scalable and familiar foundation of Microsoft Windows technology. Dynamics GP 2010, the most recent edition of Microsoft accounting products in the Microsoft Dynamics GP family, offers a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Microsoft Dynamics GP/Great Plains is simple to deploy and integrate, and with its modular approach you are able to purchase only the capability you currently require, with the ability to expand users and increase functionality when necessary. Progent's Microsoft Dynamics GP Software consulting experts can show you how to deploy, configure and administer Dynamics GP/Great Plains 2010 as well as earlier editions of Dynamics GP.
Exchange Server 2000 Upgrade Integration
Microsoft Exchange 2000 Upgrade On-site Technical Support
Progent is among the most experienced network support companies for integrating email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size businesses receive the full advantages of Microsoft Exchange 2000 for typical scenarios including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.
Technology Consulting Services Altaro 365 Total Backup
Computer Consultant Hornetsecurity Altaro 365 Total SharePoint Backup
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows endpoints.
Dynamics GP Configuration
Microsoft Dynamics GP ERP Online Technical Support
Progent's Microsoft certified consultants offer a variety of support services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial package and corporate management solution based, like all Microsoft accounting tools, on the scalable and familiar foundation of Windows technology. Microsoft Dynamics GP 2010, the most recent edition of Microsoft accounting software in the Microsoft Dynamics GP/Great Plains line, provides a cost-effective solution for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Dynamics GP/Great Plains is easy to install and integrate, and with its modular approach you can purchase only the functions you currently need, with the option to expand clients and increase functionality in the future. Progent's Microsoft Dynamics GP/Great Plains Software support engineers can help you deploy, configure and manage Dynamics GP/Great Plains 2010 and also earlier editions of Dynamics GP/Great Plains.
Biggest SQL 2008 Reporting Services Consult
MS SQL 2008 Engineer
SQL Server 2008 delivers indispensable, standardized tools to IT experts as well as to network users, lessening the complexity of creating, integrating, managing, and accessing enterprise data and database applications in environments ranging from mobile devices to corporate data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 require an IT consultant with real-world experience and broad knowledge in planning and building information-based, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.
Ryuk ransomware protection and recovery Engineers
ransomware recovery Professional
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your company's preparedness to block ransomware or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that reduces your exposure to a ransomware attack and meets your business needs.
wireless IP phones and CUCM Online Technical Support
Support Services wireless VoIP phone integration
Cisco's wireless IP phones are industrial-grade wireless handsets intended for professionals who are mobile within office, warehouse, health-care or other environments where management wants user endpoints that provide more control, security and ruggedness than is achievable with the BYOD (Bring-Your-Own-Device) style of mobile collaboration. Integration of Cisco's wireless IP phones typically requires that you configure and fine tune numerous key pieces of your wireless environment including APs, routers, wireless LAN controllers, and management software. Progent's Cisco-certified consultants can provide online and onsite support to help your organization build and administer a Cisco wireless VoIP phone deployment by providing services that can range from troubleshooting the configuration of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of a campus.
Urgent Network Engineer ISA 2000 Server
On-site Technical Support ISA 2000 Server
Progent's Microsoft-certified ISA Server consulting experts have long backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security installations for IT networks with many offices, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts are available to help your small business in planning and deploying a configuration of ISA 2000 Server or ISA Server 2004 that meets your information security requirements without adversely restricting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date versions of Internet Security and Acceleration Server.
Network Security Assessment Consult
Network Security Assessment Consulting
Progent offers special security service bundles designed to provide larger corporations an objective and thorough network security audit from a team of certified security consultants. All Progent's security assessment packages incorporate a suite of services like automated scans from inside and from beyond the company security perimeter, expert analysis of scanned data by certified security consultants, production of a report documenting the findings, plus an interactive high-level executive outbrief and an in-depth interactive review for internal network administrators.
Aironet 3600 Access Point Remote Support Services
Top Ranked Network Engineer Aironet Outdoor APs
Progent's certified wireless networking consultants can help organizations of any size to design, deploy, administer and repair Cisco Aironet Wi-Fi access point environments to provide the throughput, range, density, expandability, security compliance and manageability needed for seamless connectivity between wireless and wired networks. Progent can provide efficient online and on-premises consulting services for end-of-life and new-generation 802.11ac Aironet wireless access points and Progent can assist you design and maintain deployments of indoor and outdoor Aironet Wi-Fi access points.
Catalyst 3560 Switch Information Technology Consulting
Catalyst 4500 Switch Technical Support
Progent's Cisco-certified CCIE consultants can assist organization to set up, manage, update, tune and troubleshoot Cisco Catalyst switches. Progent can also help your business to enhance the security and compliance of Catalyst switches and move efficiently from outdated switches to current models.
Support Services Windows Server 2012 R2 Clustering
Remote Consulting Windows Server 2012R2 Hyper-V
Progent's certified professionals can help you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop test systems and migration strategies, optimize your network infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid environments, train your IT management team, create an enterprise-wide security plan, automate network management, assist with creating applications, and generate and test a DR/BC plan.
Computer Consultants Windows and Solaris
Windows and Solaris Support and Integration
If your business network mixes UNIX, Linux or Solaris technology with Microsoft Windows, Progent can assist you to incorporate your servers into a cohesive network that permits all your OS platforms to run side by side for simple management, seamless information exchange, high availability, superior performance, and strong security. Progent's UNIX and Microsoft Windows integration assistance services feature IT architecture configuration and support, consulting for Windows services for UNIX, remote network monitoring and administration, remote network help and troubleshooting, on-site technical support, and Contact Center outsourcing.
Largest Design Firm Amazon AWS hybrid cloud solutions
Cisco and Microsoft Certified Expert Amazon AWS cloud services integration Development Company
Progent can provide cost-effective online consulting to assist companies to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for low-cost long-term archiving. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, system design, pilot testing, deployment, administration, performance tuning, licensing management, disaster recovery mechanisms, and security. Progent offers advanced expertise with firewall configuration and VPN technology and can show you how to deploy all-cloud or hybrid cloud networking models that efficiently incorporate Amazon AWS services. Progent offers occasional support to help you to overcome technical roadblocks or Progent can provide comprehensive project management outsourcing services to help you migrate to the Amazon AWS platform on schedule and within budget.
24 Hour Wi-Fi controllers patch management Consultant
24-Hour Firewall patch management Professionals
Progent's support services for patch management offer organizations of all sizes a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, endpoints printers, network infrastructure appliances like switches and Wi-Fi APs, and Internet-of-Things devices such as alarms and robotics.
Specialist ProSight VM Hosting
Private Cloud Virtual Datacenter Hosting Consultants
Progent's ProSight Virtual Hosting service offers advanced virtualization technology, a state-of-the-art data center, and the support services of Progent's Microsoft-certified engineering team to provide small companies with a comprehensive IT outsourcing alternative that improves network availability and security, eliminates management hassle, and lowers expenses. With Private Cloud Hosting, a small or midsize business can have all of its operating system platforms and key business application servers hosted in a secure and fault tolerant data center on a high-performance, non-stop virtual machine set up and maintained by Progent's network service professionals.
Exchange Server 2013 Remote Technical Support
Exchange 2013 VoIP Technology Consulting
Microsoft Exchange 2013 incorporates major improvements to the functionality of Microsoft Exchange Server 2010 and delivers powerful new features plus a revamped structure. These improvements affect vital IT areas including ease of administration, high availability (HA), security, operational costs, collaboration, extensibility, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consulting experts can help you understand the possible business benefits of migrating to Microsoft Exchange Server 2013, create a cost-effective test and rollout plan, and educate your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent can also provide affordable remote consulting and management for Microsoft Exchange Server 2013.
Azure Active Directory Domain Services Remote Troubleshooting
Azure Active Directory FIDO2 Online Support Services
Progent's consultants can assist you to plan and implement an efficient migration from on-premises Active Directory to cloud-based Azure AD or to a hybrid system that deploys Azure AD Domain Services and Azure AD Connect to centralize identity and access services for both on-premises and Azure assets.
Network Consultants Offsite Workers Data Protection
Offsite Workers Data Protection Technology Consulting Services
Progent can assist small and medium-size companies to design, implement, verify and troubleshoot data protection technology to support teleworkers.
Support Outsourcing Meraki MR42 Access Point
Network Consultant Meraki Wave 2 Wi-Fi Access Point
Progent's Cisco-certified wireless networking consultants can provide remote and onsite consulting and troubleshooting services to help you to plan, configure, manage, optimize, and repair Wi-Fi networks that incorporate Cisco's Meraki APs. Progent's experts can also help you to plan and deploy hybrid networks that combine local and cloud-hosted services and that provide seamless connectivity, enhanced security and compliance, unified management, and consistent operation for all your mobile and desktop devices.
Support and Integration wireless VoIP phones and Meraki APs
wireless IP phones and CUCM Remote Support Services
Progent's Wi-Fi IP phone configuration consultants can provide online and on-premises support to help you create and manage a Cisco Wi-Fi IP phone deployment by delivering services that can range from troubleshooting the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing for updating the wireless architecture of an entire campus.
infrastructure documentation management Consulting Services
domain expiration management Professional
ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it.
Expert Microsoft Certified SQL Server 2014 Encryption Key Management Support and Help
SQL Server 2014 Database Migration Professional
Microsoft SQL Server 2014 incorporates major improvements in critical areas including performance, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory technology that operates transparently across all types of applications including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and onsite services that include system design, configuration, management, remediation, and application development expertise to enable businesses of all sizes to realize fast return from their SQL Server 2014 investment.
Top Quality Shared Call Center Economics IT Consulting
Shared Help Desk Ticketing Economics Technology Consulting Services
Progent's Help Desk Call Center outsourcing and co-sourcing services help organizations to save money and increase productivity.
Support and Setup Two-factor Authentication
Duo Zero Trust Cybersecurity Computer Consultants
Progent's Duo service plans utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices.
UNIX with Windows Support and Setup
Windows and UNIX Consultant Services
If your company is producing UNIX or Linux applications on a network that includes MS Windows-based processors, desktops, and office productivity products, Progent offers comprehensive network support outsourcing that frees you to concentrate on your area of strategic know-how while avoiding the constant distraction of managing your company information system. Through the use of automated server monitoring and by delivering online and on-site support when your company needs it, Progent offers an economical way for maintaining an information network that features high reliability, security, and performance. Progent's developer support offerings feature comprehensive it outsourcing, virtual server infrastructure, online and on-premises support and troubleshooting, network monitoring, and Help Desk Call Center services.
Midsize Business Computer Consultancy Firm
Small-Medium Business Information Systems Firms
Progent provides IT support for medium size companies who have 100 to 250 system clients. The mid-size business or office has typically been an overlooked segment of the market for IT consulting expertise. The cost structures and service access models of large third-party support organizations make them excessively costly for the typical mid-size company or small medium business (SMB), which commonly has a minimal IT budget with which to maintain an information system whose advanced technology and sophistication are frequently comparable to the information systems of far bigger enterprises. Progent's support delivery model, which takes full advantage of online service, virtual network technology and 24x7 server monitoring, dramatically reduces the network maintenance costs of an SMB while offering the mid-size company with enterprise-level support from professional, IT experts knowledgeable in a wide range of midsized business technologies. If your mid-sized company or small business is looking for the quality of network help needed by a mid-size office without budgeting enterprise prices, contact Progent.
Windows Server 2022 Outsourcing
Windows Server 2022 High Availability Engineer
Progent's certified Windows Server 2022 consultants can help your organization to design and implement a cost-effective migration to Windows Server 2022 that features high availability and that uses a self-hosted deployment architecture or a hybrid deployment model that integrates cloud-based Windows Server Online with a datacenter-based installation of Windows Server 2022.
SQL Server 2014 In-memory ColumnStore Technical Support
Expert Microsoft Certified Computer Consultant SQL Server 2014 Encryption Key Management
SQL Server 2014 includes significant enhancements in critical areas including speed, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that operates transparently with all types of applications including OLTP, enterprise data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and on-premises consulting services such as system design, deployment, management, remediation, and application development expertise to help organizations of all sizes to realize fast return from their SQL Server 2014 investment.
Flexential Colocation Center Professionals
Flexential Tampa Colocation Center Specialist
Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent maintains a group of network consultants based in the vicinity of Tampa, and Progent can also provide online expertise from Progent's nationwide team of Microsoft-certified experts, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and veteran disaster recover planning experts. Progent can also assist you to plan and execute a move to the Flexential data center by providing services such as designing solution architecture, specifying hardware, system setup and validation, debugging, streamling online management, and educating your IT staff.
Colocation Selection Computer Consultants
Colocation Migration Outsourcing
Colocation data centers allow companies to share world-class data centers for hosting network hardware that supports mission-critical applications. Progent's Microsoft and Cisco premier consultants can help your small business with all facets of your colocation strategy such as choosing and migrating to a colo site, creating system topology, defining required equipment, on-site and on-line maintenance, setting up offsite network administration, and education your IT staff.
macOS Configuration Consultancy
macOS Configuration Services
Progent provides national online phone support and troubleshooting services for businesses that run macOS and OS X environments or whose information systems feature a combination of Mac and Microsoft Windows technology. Progent's experts offer Mac clients a range of IT services such as desktop support, migration to the current version of macOS from legacy versions of macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also assist you with iPhone and iPad support, or moving to Apple's iCloud services. Remote network consulting provides optimum leverage for your information technology dollar by preserving user efficiency and shortening the time billed for network analysis and repair. Sophisticated remote access utilities and skilled service specialists and consultants allow Progent to handle most IT problems without squandering time and expense by traveling to your site. In most of situations your network issues can be remediated by telephone or through a combination of phone help and remote connectivity. Progent can put you in touch with Cisco CCIE network engineers and CISA and CISM certified security specialists to assist you with the most difficult network problems.
Infor SyteLine CloudSuite ERP Consulting Services
Services Infor SyteLine CloudSuite Accounts Payable
Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that incorporates over 25 years of background helping manufacturing, distribution and service organizations to simplify complicated supply chains and improve the efficiency of key business processes to get products to market fast and meet customer schedules consistently. Progent can provide the expertise of an ERP specialist with more than two decades of background with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or on-premises consulting that can range from occasional guidance to solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, application development, CPQ, web site integration, debugging, data conversion, Microsoft 365 integration, disaster recovery planning, and database administration.
Open Now SCCM 2016 and Windows 10 Technology Consulting Services
Network Consulting SCCM 2016 Distribution Point
System Center Configuration Manager 2016 automates software provisioning at scale, centralizes security and compliance settings management, keeps track of network resources, guards against corporate data leakage, provides health reporting, allows safe end-user self service, and offers a common control mechanism for administering mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Azure cloud experts can help businesses of any size with any facet of designing, implementing, using and troubleshooting a SCCM 2016 solution for on-premises, cloud-based, or hybrid networks.
Windows 2003 Server Network Consulting
Microsoft Windows 2003 Onsite Technical Support
Progent's Microsoft-certified Windows Server 2003 engineers offer computer help and IT consulting for the complete family of Microsoft .NET Servers, Windows 2003 Server, and Windows Server 2000. Progent's Windows Server 2003 migration, configuration, update, and maintenance offerings include network planning, installation, project management, on-site and remote network support and troubleshooting, Call Center services, expert security services, turn-key outsourcing, and expert co-sourcing.
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