Expanding your at-home workforce may have a significant impact on IT infrastructure, cybersecurity, and company processes. Progent has two decades of background helping SMBs to design, deploy, manage, optimize, and troubleshoot IT networks that incorporate work-from-home employees. Progent can assist your Akron organization to select the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual office solution for telecommuters that promotes teamwork and returns top business value. Progent offers services that go from as-needed expertise for helping you past challenging technical roadblocks to comprehensive project management or co-management to help you carry out business-critical initiatives.

Progent can help Akron, Ohio companies to succeed with any aspect of creating a high-performing work-from-home environment by providing network infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud integration, Help Desk outsourcing, endpoint security, data protection solutions, and streamlined management.

Help Desk Services for At-Home Workers
A sudden, organization-wide switchover to a teleworker workforce, which might be driven by a pandemic or as part of a business continuity plan, can overwhelm even a well-staffed internal Call Desk. Progent's Call Center services make it possible for businesses of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center team.

  • Progent's Standard Call Desk services leverage Progent's extensive team of online IT support experts along with world-class trouble ticketing and tracking technology to offer an affordable, modern Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial service requests to trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables telecommuters to track or revise their active trouble tickets, enter information, and upload screen captures or attachments. Support services are provided at a significant discount off Progent's normal Level 1 technical service rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 support experts to deal with advanced problems. For details, go to Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Desk Augmentation Service enables you to expand your existing Call Desk team by sharing responsibilities for Call Desk services seamlessly between your in-house IT support staff and Progent's nationwide roster of desktop support engineers and subject matter experts. Progent's co-managed Call Desk service is based on a collaborative support model based on the leading professional services automation tool for managing help requests and ticketing, establishing responsibility, tracking progress, and generating reports. To find out how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver world-class desktop support to your at-home employees, see Progent's Call Center augmentation Services.

Contact Progent for At-Home Worker Expertise
To get in touch with Progent about creating and maintaining a productive work-from-home environment for your Akron, Ohio business, call 1-800-993-9400 or visit Contact Progent.