Akron Telecommuters Connectivity Support
Call Desk Augmentation and Outsourcing Consulting Services
Expanding your at-home workforce may have a major impact on network infrastructure, cybersecurity, and company culture. Progent has 20 years of experience assisting businesses of all sizes to plan, configure, administer, optimize, and debug IT environments that incorporate work-from-home employees. Progent can help your Akron company to select the right tools and follow leading practices in creating and operating a safe virtual office ecosystem for telecommuters that facilitates collaboration and delivers top business value. Progent can provide support services that go from on demand expertise for getting you over occasional technical bottlenecks to full project management or co-management to help you carry out mission-critical tasks.
Progent can assist Akron, Ohio companies to with any aspect of creating a high-performing work-from-home ecosystem by delivering infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk outsourcing, endpoint security, data protection solutions, and centralized management.
Help Desk Support for Remote Workers
A fast, company-wide switchover to a teleworker workforce, which might be motivated by a pandemic or as an element of a disaster recovery plan, can overstretch even a well-staffed internal Call Desk. Progent's Call Center services allow organizations of any size to outsource or supplement their Help Desk Call Center with Progent's remote Technical Response Center team.
- Progent's Standard Help Desk support services utilize Progent's extensive network of online technical support experts combined with world-class ticketing and tracking technology to provide an affordable, advanced Support Desk. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from help requests through ticket creation, screen sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows at-home employees to check or revise their current trouble tickets, enter information, and upload screenshots or relevant files. Support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical service charges, and Progent offers optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex issues. For more information, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Supplemental Service enables you to augment your existing Help Desk team by splitting responsibilities for Help Desk Call Center services seamlessly between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter specialists. Progent's shared Support Desk service is based on a collaborative support solution utilizing the number one PSA tool for handling help requests and ticketing, assigning ownership, tracking progress, and producing management reports. To find out how Progent's Help Desk Augmentation Services can enable your business to provide best-in-class technical support to your teleworkers, see Progent's Help Desk augmentation Services.
Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Akron, Ohio organization, call
An index of content::
Consult Microsoft Office 365 Webinar
Microsoft Certified Training Live Online PowerPoint
Progent's webinars provide small businesses the cost savings, convenience, and versatility of virtual learning plus the effective training techniques of expert instructors who use advanced collaboration software to emulate real-time, interactive learning environments. Progent can provide webinar education for key desktop applications including elements of Microsoft Office suite such as Office Excel, Word, Access, and Outlook: Dynamics accounting and management reporting software such as MS Dynamics GP; plus additional popular desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.
Windows Server 2019 migration Engineer
Windows Server 2019 Storage Replica Integration Support
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can help you to design a DR/BC system built around Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Amazon AWS migration Design Firm
Amazon AWS hybrid cloud solutions Development Firms
Progent offers affordable remote consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable low-latency storage, and Amazon Glacier for low-cost long-term archiving. Progent can help you with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, architectural design, pilot testing, deployment, administration, performance optimization, software license management, backup/restore solutions, and security. Progent offers advanced expertise with firewalls and VPN access and can help you create cloud-based or hybrid cloud ecosystems that seamlessly integrate Amazon AWS cloud services. Progent can provide occasional consulting to assist you to resolve technical roadblocks or Progent can provide project management outsourcing or co-sourcing to help you migrate to the Amazon AWS cloud on time and within budget.
OS X Professionals
Apple OSX Tiger Online Consulting
Progent's consultants offer Apple macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Microsoft Entourage and Exchange Server help, security services, and custom education. Progent can help businesses to migrate to macOS from Mac OS X or earlier editions of Apple OS X and Progent can offer help with macOS and Mac OS X applications. Progent can also help your business with iPhone support and iPad management, or migrating to Apple's iCloud services. For computer networks built exclusively on Apple macOS or OS X or for systems with a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of planning, configuring and supporting a network environment that is available, secure, efficient and aligned with your organization's business goals.
Remote Monitoring and Reporting Network Consultants
Remote Monitoring and Reporting On-site Technical Support
Progent provides a variety of IT support packages for small companies. These IT outsourcing and network monitoring services are built around the anticipatory problem solving abilities of Microsoft System Center Operations Manager 2007, a state-of-the-art server and system support product that monitors the availability, performance, and security of your information system and identifies incipient troubles before they can disrupt your system. With Progent's affordably priced IT service programs, small organizations can select a simple co-sourcing package based on Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution.
System Center 2016 and Exchange Integration Online Troubleshooting
System Center 2016 Configuration Manager Remote Support
Small to middle size businesses can now get all the benefits of Microsoft System Center Operations Manager 2007 and in addition have quick access to Progent’s Microsoft Certified network consulting experts. With Progent's economically priced IT service packages, small organizations can select a basic Microsoft System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer small business networks enterprise-class availability, protection, and productivity.
Consultants Exchange 2016 Mailbox migration
Exchange 2016 Migration Planning Computer Engineer
Progent can help your business in all facets of your migration to Exchange 2016 including planning high availability (HA) architecture for an on-premises, cloud-based or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your virtual machines, mailbox databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
CIO Online Support
Part-Time CIO Online Help
Progent can supply small companies with an IT management professional who can act as a part-time CIO. This part-time Chief Information Officer can provide strategic direction to help you integrate appropriate IT products to improve business operations so they align better with your corporate objectives. Your company can develop and implement a well conceived IT plan without absorbing the expense of a full-time Chief Information Officer.
Technical Support Services Information Transfer
Emergency Microsoft and Cisco Authorized Expert Information Transfer Outsourcing
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on offering high-value services where Progent has few competitors. Small companies who work with familiar freelance consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
SQL Server 2008 Upgrade Consulting
Largest SQL 2008 Reporting Services Coding
SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the fast creation of cutting-edge high-end applications that can provide your business a critical competitive edge. SQL Server provides built-in support for XML and the ability to query across the Internet and outside the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft integration, assures you success in planning, installing and administering Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET environment.
Predictive Wi-Fi Site Modeling IT Services
Wi-Fi RF Coverage Maps Support and Integration
Progent's wireless site survey and predictive modeling help you to design, install and troubleshoot a Wi-Fi network customized for your environment, providing you a wireless solution that delivers the reception, speed, capacity, Quality of Service, security, and roaming ability your business needs. Wi-Fi site survey services from Progent include remote predictive modeling for planning a Wi-Fi LAN and on-premises site survey services for confirming, optimizing, and debugging an operational wireless network.
Infor SyteLine CloudSuite Purchasing Management Consult
Professional CloudSuite 9.01
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that embodies over a quarter century of experience assisting manufacturing and distribution organizations to manage supply chains and improve the efficiency of critical processes to get products to market fast and meet customer schedules dependably. Progent offers the skills of an ERP consultant with over 20 years of background with the Infor CloudSuite Industrial/SyteLine platform. Progent can provide remote or on-premises services that spans from as-needed advice to end-to-end solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, application development, CPQ, web site integration, debugging, ETL, Excel and SQL integration, training, and database administration.
SQL Server 2016 Remote Technical Support
Top Ranked SQL Server Business Intelligence Specialists
Progent’s Microsoft certified professionals can provide small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis package that enables the speedy development of advanced business programs that can give your company a competitive advantage. SQL Server provides built-in support for XML and the ability to query over the Internet and outside the firewall. In addition to providing consulting, maintenance and problem solving services, Progent’s SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your IT network. Progent can also help you upgrade from earlier versions of Microsoft SQL Server to Microsoft SQL Server 2005.
24x7 Small Business Computer Consulting Firm Midsize Business
Mid-sized Office Consulting Group
Progent offers network services for medium size companies who have 100 to 250 system clients. The mid-size business or work group has traditionally been an underserved segment of the market for IT consulting services. The overhead and service access practices of large outside support firms make them too expensive for the ordinary mid-size business or small medium business (SMB), which usually relies on a minimal IT budget with which to support an IT system whose complexity and capability are often similar to the information systems of far bigger enterprises. Progent's service delivery model, which takes great advantage of remote support, virtual office technology and 24x7 network monitoring, significantly reduces the network maintenance expenses of an SMB while providing the mid-size company with enterprise-level service from certified, world-class experts knowledgeable in a broad array of small business technologies. If your mid-sized organization or small business is searching for the quality of network help needed for a mid-size office without budgeting enterprise prices, you need Progent.
Altaro O365 OneDrive Backup Consultant
Technical Support Altaro Office 365 SharePoint Backup
Progent is a certified Altaro partner and can design and manage an implementation of Altaro O365 Backup to safeguard your O365 mailboxes, files stored on your company's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.
Small Business IT Consultants Cisco CCIE Online
Cisco VoIP Design
Progent can help you to deploy Cisco's infrastructure products to build a solid foundation for your local, private cloud, or hybrid data center and improve operations in key areas such as resource consolidation, security and compliance, manageability, availability, and disaster recovery.
Technology Professional Excel 2016 desktop
Training Microsoft Excel
Progent's certified Excel and Office 365 Excel application consultants offer a wide range of online support services to help your organization to design, develop, pilot test, deploy, manage, and debug applications based on any version of Microsoft Excel, including Office Excel desktop and Office 365 Excel. Progent can assist your business to move your existing Excel solutions to the latest versions of Excel, integrate Excel with iOS-based iPhones and iPads and Google Android smartphones and tablets, and resolve compatibility problems between various releases of Excel. Progent can provide as-needed help to organizations looking for a quick solution to a stubborn problem associated with Excel and Progent also offers full project management services for upgrading or creating line-of-business applications built on Office Excel. Progent's cost-effective webinar training classes for Office Excel can be custom tailored to meet the needs of individuals or groups.
Dynamics GP Visual Studio Consulting Services
Dynamics GP Visual Studio Consultants
Progent's background providing Microsoft .NET services and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to design specialized line-of-business programs and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains management reporting services can help you create reports that allow you to analyze your business more effectively, transforming raw information into useful insights into your business.
Computer Engineer prime infrastructure
wireless LAN controller Remote Technical Support
Cisco's Catalyst line of Wi-Fi controllers simplify the management of Wi-Fi LANs by unifying the configuration and management of Wi-Fi access points, optimizing wireless throughput by limiting the impact of radio frequency congestion, improving Wi-Fi availability with rapid failover, and hardening security by identifying threats and analyzing traffic content according to user type and locale. Progent's Wi-Fi consultants can help you to deploy Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's latest Wi-Fi controller solutions.
Amazon Marketplace Web Service Reporting
Amazon MWS integration Contract Programming
Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online ecosystem and automating their sales, merchants can expand their market, reduce their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and expedite your ROI.
Wireless Network Engineer
Microsoft Expert Windows Mobile Integration Services
Progent’s professionals provide expertise in a variety of technologies related to mobile connectivity including network architecture, wireless data synchronization, wireless security, mobile email, Windows Mobile, Research in Motion Blackberry, and mobile application development. Progent's Microsoft certified professionals can save your organization work and expense by applying their wireless background to show you how to select and integrate mobile access technologies that make sense for your business. Progent can also tune your IT infrastructure so that wireless PDAs work better.
Microsoft Certified Office 365 and iPhones On-site Support
Hybrid Office 365 solutions Network Engineer
Microsoft supports seamless hybrid environments that integrate Office 365 Exchange Online and local Exchange deployments. This permits you to have some Exchange mailboxes hosted on your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft-certified consulting team can help your organization with any phase of planning, implementing and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can provide as-needed expertise to help you resolve stubborn technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is completed on schedule and within budget.
Work from Home Solutions Network Consulting
Telecommuter Online Troubleshooting
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After Hours Exchange 2016 Migration Support and Integration
Immediate Microsoft Exchange Server 2016 Migration Planning IT Consultants
Progent can help you in any and all phases of your migration to Microsoft Exchange Server 2016 including planning high availability infrastructure for a local, cloud-based or hybrid environment; licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization design; determining storage requirements for your VMs, databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).
ISA 2006 Network Consultants
Security Contractors Forefront TMG
Internet Security and Acceleration Server 2006 is a multi-functional edge gateway that provides a powerful application layer firewall, virtual private network (VPN), and web caching platform for protecting the Internet-facing applications of any sized business against a wide range of attacks. Progent's Microsoft-certified ISA Server 2006 engineers can help you design, cost-justify, pilot, install, customize and support the any version of ISA Server 2006 on your network.
SCVMM Migration Online Troubleshooting
Top SCVMM 2012 Security and Compliance Engineer
Progent can assist businesses of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; design, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for enterprise-class monitoring. Progent can help your business to upgrade from an older edition of SCVMM or from another virtualization management system, and Progent can help you to optimize and repair your current SCVMM environment so you get the highest possible business value.
Consult LockBit ransomware recovery
Locky ransomware recovery Professionals
Progent's proven ransomware recovery consultants can help your business to restore a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
Biggest Aironet 1800 Access Point Remote Consulting
Setup and Support Aironet 802.11ac AP
Progent's Cisco CCIE wireless infrastructure consultants offer online or onsite integration and troubleshooting support to assist your organization to design, configure, update, tune, manage and troubleshoot Aironet Wi-Fi access point deployments of any size or topology. Progent's Cisco wireless controller consultants can also help you to integrate your Wi-Fi ecosystem with your wired network infrastructure and cloud-based resources to build an enterprise connectivity foundation that is simple to manage and scale. Progent also offers affordable wireless site surveys to assist you to determine the most efficient selection, location and setup of Aironet wireless APs to accommodate your specific workplace design, building structure, and expected network traffic.
Remote MCSE Expert Certified SharePoint 2010 Computer Consultant
SharePoint Designer 2010 Computer Consultants
Progent's Microsoft consultants offer cost-effective remote technical support and programming services to help you to plan, deploy, administer, and maintain Microsoft SharePoint 2010 environments that can involve web pages that can function as portals, extranets, document and media management tools, blogs, data marts, business information systems, enterprise-wide search engines, Visio-driven workflows, and other tools to promote and improve collaboration. Progent can show you how to combine SharePoint 2010 with MS SQL Server and with other databases and with Microsoft's popular desktop programs like Excel, Word, Outlook, and Project. Progent can help your business to upgrade from earlier releases of SharePoint or move a multi-vendor mix of web applications into a unified and easily managed SharePoint 2010 solution.
Phone Support Help and Support
Computer Consultant Onsite Support
For medium-size companies looking for IT consulting services, Progent offers a variety of options including on-site help, remote assistance, off-site Call Center, 24x7 support with automatic network monitoring, temporary staff augmentation, business relocation services, software programming, and professional consultation. For midsize companies in California or other regions covered by Progent's field engineers, Progent provides expert on-premises support for solving technical problems rapidly and economically.
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