Enlarging your remote workforce can have a significant impact on network infrastructure, security, and company processes. Progent has 20 years of experience assisting small and mid-size businesses to plan, deploy, administer, optimize, and troubleshoot IT networks that support at-home workers. Progent can help your Akron company to select the appropriate technologies and adhere to best practices in building and operating a safe virtual office solution for telecommuters that facilitates teamwork and returns top value. Progent offers services ranging from on demand guidance for getting you past challenging IT bottlenecks to full project management or co-management to help you carry out business-critical initiatives.

Progent's consultants can help Akron, Ohio organizations to with any facet of building a high-functioning work-at-home ecosystem by providing infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, Call Desk outsourcing, endpoint security, backup/restore solutions, and unified management.

Help Desk Services for Telecommuters
A sudden, company-wide changeover to a teleworker workforce, which might be the result of a pandemic or as a component of a disaster recovery/business continuity process, can overstretch even a well-staffed in-house Call Center. Progent's Help Desk Call Center services make it possible for businesses of any size to outsource or expand their Help Desk Call Center by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Help Desk services utilize Progent's nationwide network of remote technical support experts along with world-class trouble ticketing and follow-up software to offer an affordable, state-of-the-art Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all facets of online Level 1 desktop support from service requests to ticket creation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables telecommuters to monitor or revise the status of their active tickets, add details, and append screenshots or relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support rates, and Progent offers the option of rapid escalation to Level 2 and Level 3 support experts to deal with complex issues. To learn more, visit Progent's Standard Helpdesk Services for small companies.
  • Progent's Call Center Supplemental Service allows your business to expand your current Call Center staff by sharing responsibilities for Call Desk services transparently between your in-house IT support personnel and Progent's nationwide roster of desktop support technicians and subject matter experts. Progent's shared Support Desk service uses a collective support model based on the leading professional services automation platform for managing service requests and trouble tickets, establishing responsibility, tracking progress, and generating reports. To learn how Progent's Support Desk Augmentation Services can enable your company to deliver world-class desktop support to your teleworkers, visit Progent's Call Desk supplementation Services.

Contact Progent for Telecommuter Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Akron, Ohio business, call 1-800-993-9400 or go to Contact Progent.