Fast Online Support for Akron Information Networks
For organizations located in Akron or anywhere in the state of Ohio, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.
Progent's remote technical support experts provide exceptional value due to the fact that they possess the practical experience and are equipped with the advanced tools required to resolve most network issues quickly. Efficient support reduces immediate expenses since service calls use up fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company saves even more in incidental expenses by minimizing or eliminating network downtime and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online consulting know-how is especially valuable for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.
Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike many online service companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from situations where fast solutions manage to turn into substantial tabs. Progent's penchant for solving problems efficiently means you saves cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized tools and field-proven processes which permit the maximum degree of efficiency for remote help and repair for computer systems of any size. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your computer system without violating system security.
Progent's proven technical support reporting application includes extensive records for all support that Progent's customers have received. Progent's team consultants have access to the history of services provided to every Progent client by every Progent engineer. This history of problems and solutions is stored as an easily retrievable proprietary database that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and allow priority access to manufacturers' internal product engineers so Progent's online service experts are able to find the most efficient solutions quickly.
Online technical services offered by Progent to businesses in Akron and anywhere in the state of Ohio include:
Authorized MS Windows Support
Progent's Microsoft-premier online support engineers can provide computer problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2013 design,
Skype for Business Server migration support, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Development and Training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of cost-effective desktop services to help your business to install, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 migration help plus Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Intune integration help to centralize the management of your desktops along with your web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network professionals, and certifies an individual's technical skills at the expert level. Cisco CCIEs can handle even the most complex issues occurring in network design, integration, management, compliance, and problem solving. CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs provide excellent cost-effectiveness since their depth of expertise enables them to resolve problems quickly. In many instances, less seasoned consultants can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can interface to your computer system using advanced remote support tools to perform fast, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's popular family of connectivity devices by providing consulting services such as:
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security services to bolster the immunity of your Windows, macOS and OS X, Linux network against attacks or assist your business to recover rapidly following a serious breach. Security consulting services offered by Progent cover in depth information security assessment using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick recovery from malicious assaults; setting up firewalls; designing safe mechanisms for remote and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent offers advanced online support to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and test a repeatable runbook for restoring applications and services rapidly after an outage. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for administering private and hybrid cloud solutions that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer remote consulting services to cover a wide spectrum of computer technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX and Windows integration. For server hardware consolidation and simplified administration in networks that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to MS Windows or Linux-powered solutions. Progent's team-oriented approach to resolving network problems enables quick escalation, when required, to consultants with appropriate experience to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and lowers support costs.
Major Linux platforms for which Progent can provide expertise include:
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services covers all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and access points plus servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to assess your organization's preparedness either to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery environment that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract information technology programs. Progent's charges for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to complete major initiatives economically and on schedule. Progent's special remote consulting services include:
How Your Akron Business Can Contact Progent's Online Technical Support Professionals
Call Center Support
Progent's Help Desk support alternatives for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who lack the money or time to build and maintain an in-house Call Center but who want fast communication with a reliable Call Center with professional phone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.
Progentís Virtual Call Center is designed for bigger companies and acts as a seamless addition to your established Call Center organization. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for the most difficult computer system issues, or be ready in overflow circumstances when your regular resources are swamped.
Progent's Help Desk Call Center staff of seasoned information technology professionals offers your clients in Akron or anywhere in the state of Ohio instant contact with a reliable network service group with years of background delivering telephone-based support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk perception as a significant driver of company performance, and Progent's target is to solve rather than merely track IT issues.
- Business Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Team can supply online advanced consulting expertise and training in specific business application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers organizations in Akron, or anywhere in the state of Ohio, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so your network maintenance is proactive and automated. By spotting potential issues before they cause downtime, system monitoring can minimize stressful and costly network failures. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or systems based on multiple operating systems.
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Akron or anywhere in the state of Ohio, Progent's phone-based network support specialists are ready to deliver professional and cost-effective IT support the moment your business needs it. More than 15 years of providing remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online access technology to solve computer problems rapidly while eliminating the expense and lost time associated with in-person support visits.
Even if your Akron organization has a local independent consultant or employs an in-house organization that can deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to solve sudden system crises or particularly challenging integration problems.
Advantages of Progent's Network Help for Companies in Akron
Progent's remote technical help services enable your Akron organization to enjoy the benefits of on-call, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will acquire added strategic value by becoming more available, efficient, and secure. Advantages to your company include:
- Convenient virtual expansion of your local support resources
With most organizations in Akron and throughout Ohio, local computer support providers, whether made up of outside consultants or an in-house IT staff, can take care of typical network issues. However, serious problems might strike when local support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your local support personnel. In these cases, Progent's on-call support specialists provide an easy, fast, and affordable way to augment your regular resources and to transfer useful information to increase your capability to handle future issues in-house.
- Reduced Reliance on Individual Service Providers
For network support, smaller companies commonly depend on individual freelance consultants. Although freelance service people have less internal costs than big service organizations and can often charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the absence of fallback help may require your business to wait for assistance during an emergency. As your network expands, system unavailability and problems with critical applications become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers an on-call source of backup support expertise to insure your network is always up and running.
- Create a Scalable Basis for Smooth Growth
Companies typically start with an IT architecture implemented on a modest budget. Lacking a scalable infrastructure, slap-dash fixes can get thrown onto a weak foundation. When a network grows, stability and expandability problems can impede the success of the organization. Such poorly designed systems need proper assessment, intelligent long-term planning, and wide IT knowledge to evolve to a system architecture able to provide the solid foundation to meet vital business demands and ease future expansion.
- Interact with Problem Solvers Rather Than Product Resellers
Smaller businesses require advice and technical training to navigate through an ever more complex array of product options available for promoting business growth and enhancing efficiency. Businesses do not need a computer engineer who is attempting to sell a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended
solution is built around a predetermined technology rather than the true needs of a business. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match IT consulting with the best needs of customers.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of technical knowledge, fine tuned support software, and understanding of enterprise networking enable businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Getting Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of real-world industry background, in the trenches of network service, executing a broad range of IT projects for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support team. This ensures that you get not only world-class IT skills, but also a consultant with field-tested approaches for applying computer knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to bill for online support and in-person help by the minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and asks no retainer for services provided during regular business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be tempted to allow minor problems to stay unaddressed.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation transmitted by each staff member to every customer. The discipline of documenting and archiving service records allows more efficient service and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to release vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support firms to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.