Fast and Affordable Remote Support for Akron Ohio Computer Systems
Urgent Remote Consulting for Akron SystemsFor organizations located in Akron Ohio, Progent provides remote help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic issues.

Progent's online support experts provide excellent value because they possess the practical experience and are equipped with the advanced technology needed to solve most information system problems quickly. Efficient support reduces immediate expenses because solutions accumulate fewer billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your company saves additionally in incidental expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is particularly helpful for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.

Progent's billing model for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay only for the support that you receive. In contrast to many online service companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where fast solutions somehow end up as big bills. Progent's skill at solving problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes that permit the maximum degree of effectiveness for online help and troubleshooting for computer networks of any size. Progent offers protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to link to your computer system remotely without breaching network security.

Progent's sophisticated customer support database system keeps comprehensive records describing all support that Progent's clients have been provided. Progent's authorized consultants have access to the details of all help rendered to each Progent customer by every consultant. This archive of problems and fixes is structured as a readily accessible support knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with key industry leaders including Cisco and Microsoft make available additional vast technical support databases and allow fast access to vendors' in-house support staff so Progent's online consulting specialists can come up with optimal resolutions in the least time.

Remote technical support services offered by Progent to companies in Akron Ohio include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and allow transparent backup and rapid restoration of vital files, applications, system images, and virtual machines. ProSight DPS helps your business avoid data loss caused by hardware failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides optimizing the protection and functionality of your computer network, Progent's software/firmware update management services allow your IT team to focus on more strategic initiatives and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured online account and enter your password you are asked to verify your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be used as this second means of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register several verification devices. For details about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth management reporting utilities created to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their networking appliances like switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk Call Center or improving your existing organization, evaluating or modifying Call Center software products to handle the special requirements of your corporation, or providing occasional phone support staff to supplement your existing Help Desk resources to deal with demanding scenarios such as software transitions, major upgrades, or rolling out brand new business software.

    Progent's Call Center team of experienced network experts gives your workers in Akron Ohio instant contact with a reliable technical support group with years of experience providing phone help and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a crucial driver of company performance, and Progent's target is to solve instead of just record IT problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers online professional consulting expertise and training in key application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's consulting, programming, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center2, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in Akron Ohio online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune SCOM for your environment so that your IT maintenance is proactive and automated. By spotting emerging issues before they cause downtime, system monitoring can head off stressful and costly information system breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments that support a variety of OS platforms.
How Your Akron Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Akron Ohio, Progent's phone-based network support engineers can provide effective and cost-effective system help the instant your business has to have it. Over 20 years of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Akron organization works with a regular independent support technician or maintains a full time organization that know how to deal with common computer issues, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to deal with unexpected network crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Businesses in Akron Ohio
Progent's online technical help services allow your Akron organization to realize the benefits of on-call, expert network support without the expense of maintaining a full-time IT staff. Your information system will acquire greater business value by being more available, productive, and protected. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    For most offices in Akron Ohio, nearby network support providers, whether consisting of freelance consultants or a full-time IT staff, can handle typical network issues. However, major troubles might occur when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service personnel. In these cases, Progent's online service experts offer an easy, quick, and economical way to augment your local help and to pass on valuable knowledge to increase your ability to resolve downstream problems locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller companies commonly rely on independent freelance service providers. While freelance service people have less overhead than larger service companies and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the absence of fallback help may require your company to go without assistance during an emergency. As your company grows, system downtime and trouble with vital applications are more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service expertise to insure your IT system stays up and running.

  • Create a Scalable Basis for Smooth Growth
    Businesses often start with an IT architecture created on a shoestring budget. Without a strong framework, slap-dash fixes often get piled onto an unstable foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. These poorly designed environments require careful assessment, intelligent strategic planning, and extensive IT expertise to evolve to a system architecture that can deliver the stable foundation to meet current business requirements and facilitate future expansion.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller offices need advice and technical training to negotiate an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing productivity. These companies hardly need a computer consultant who is motivated to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is built around a profitable product rather than the true needs of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align technical expertise with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT experience, fine tuned support tools, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

How Does My Business Begin Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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