Fast and Affordable Remote Technical Support for Akron Ohio IT Networks
Urgent Online Support for Akron SystemsFor companies in Akron Ohio, Progent offers online help for networks based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage because they possess the real-world background and are equipped with the advanced technology required to resolve most information system problems rapidly. This reduces immediate expenses because solutions use up minimal chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves additionally in incidental costs by minimizing or avoiding network outages and associated costs due to business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced online technical support know-how is especially valuable for businesses that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.

Progent's pricing model for remote support is structured to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you pay only for the services that you receive. In contrast to many remote support firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent scenarios where quick solutions somehow end up as big invoices. Progent's skill at disposing of problems quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized tools and field-proven methodologies which promote the highest degree of effectiveness for remote consulting and repair for IT networks of any size. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's online support team to link to your computer system remotely without compromising network security.

Progent's advanced customer support database application stores thorough documentation of the service that Progent's clients have been provided. Progent's authorized engineers have access to the history of support rendered to each customer by any consultant. This history of issues and responses is structured as a readily retrievable internal database that permits Progent's remote technical experts to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's remote service specialists can determine optimal resolutions in the least time.

Remote technical support services offered by Progent to businesses in Akron Ohio include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading enterprises. The ProSight line of network management outsourcing services covers all key areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a family of offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup processes and allow transparent backup and rapid recovery of important files/folders, apps, system images, and VMs. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's support services for patch management offer organizations of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic information network. Besides maximizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a protected application and give your password you are asked to confirm your identity on a unit that only you possess and that uses a different network channel. A wide selection of devices can be used as this second form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can register multiple verification devices. For details about ProSight Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time and in-depth reporting tools created to work with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to execute major projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Call Center team of seasoned information technology consultants gives your customers in Akron Ohio instant access to a large technical support group with years of experience offering telephone-based support and online troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a solid driver of business performance, and Progent's target is to resolve rather than just document technical issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff provides online professional engineering support and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center2, extend or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver companies in Akron Ohio online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By detecting looming problems before they evolve into crashes, automated monitoring can avoid stressful and expensive network crises. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on a variety of platforms.
How Your Akron Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Akron Ohio, Progent's phone-based network support engineers are ready to deliver professional and cost-effective system support the moment your business has to have it. More than 20 years of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve network problems quickly while avoiding the expense and lost productivity associated with on-site service calls.

Even if your Akron company works with a local freelance consultant or maintains a full time organization that can handle common computer problems, Progent's Microsoft certified consultants can still provide an easy and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to resolve sudden system emergencies or particularly challenging integration problems.

Details of Progent's Remote Computer Support for Akron Ohio
Progent's online support, Internet-based troubleshooting, network security consulting, and network administration services give offices in Akron Ohio unparalleled leverage for your support budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk call center services and network management, Progent's experts can provide your company enterprise-level IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT expertise, fine tuned support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.



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    Progent can help you in any and all phases of your migration to Microsoft Exchange 2016 including planning HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining storage requirements for your virtual machines, databases and log files; setting up hardware load balancing for high-availability CAS services; planning, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Hornetsecurity Altaro VM Backup Local Consultant Services

    Altaro VM Backup provides small businesses a reliable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in local, remote, distributed, and cloud environments and also supports cost-effective backup to Azure storage. Headline features include state-of-the-art Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection with backup intervals as short as five minutes for minimizing your exposure to data loss, military-grade encryption, item-level restore capability for individual files and emails, support for Windows Cluster Shared Volumes and for VMware vCenter for handling large-scale environments, and the ability to leverage Microsoft VSS technology to back up online virtual machines without downtime. Progent is an Altaro partner and offers a broad range of consulting services to help you to plan, install, optimize and troubleshoot a backup/restore system powered by Altaro VM Backup.

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    Progent makes use of the Flexential Tampa colocation center primarily to provide private cloud hosting services. Progent has a group of IT consultants located in the Tampa area, and Progent also offers online support from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network engineers, CISM and CISSP-certified security experts, Hyper-V and VMware specialists, and senior disaster recover preparedness consultants. Progent can also assist you to design and implement a move to the Flexential facility with services such as designing solution architecture, recommending hardware, system setup and validation, troubleshooting, setting up remote network management, and educating your IT staff.

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