Fast and Affordable Online Help for Akron Ohio Computer Networks
For businesses in Akron Ohio, Progent offers remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.
Progent's online support experts offer excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced technology required to resolve the majority of network problems quickly. Efficient support lowers direct costs since solutions require fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company saves even more with incidental costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting expertise is especially important for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.
Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent charges per minute for phone assistance, so you owe just for the services that you actually get. Unlike typical remote service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for billing do away with situations where quick solutions manage to end up as substantial tabs. Progent's skill at disposing of technical issues efficiently means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies which ensure the maximum degree of efficiency for online help and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to access your company's environment remotely without breaching corporate security.
Progent's powerful service database application keeps detailed documentation for all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of all help rendered to each Progent client by any engineer. This archive of anomalies and repairs is structured as a quickly searchable proprietary database that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft make available other massive technical databases and allow quick response from vendors' internal support staff so Progent's remote service specialists are able to find the most efficient resolutions quickly.
Remote support services provided by Progent to customers in Akron Ohio include:
Authorized Windows Expertise
Progent's Microsoft-expert online support professionals can deliver network repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist you with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange 2016 migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway 2010 management and ISA Server maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop support services to help your company to deploy, integrate, repair, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services include offering Windows 10 integration help plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure professionals, and validates a person's networking skills at the master level. Cisco-qualified CCIEs can handle even the most challenging challenges surrounding network planning, deployment, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing problems with IOS network administration tools and developing alternate approaches or identifying program patches. Cisco CCIEs offer exceptional cost-effectiveness because their deep expertise enables them to solve problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE engineers can communicate with your computer system by means of the latest on-line troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and remediation.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking products by delivering services such as:
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your company to clean up rapidly following a damaging breach. Security support services offered by Progent cover comprehensive network security and compliance analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm attacks; installing firewalls; building secure architectures for remote and mobile communication; securing your email infrastructure from spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that utilize on-premises resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for recovering services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can generate reports to verify full service recovery, validate SLAs and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to help your organization to design, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high level of automation regardless of the hardware making up the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X technology specialists can provide remote consulting services to cover a wide spectrum of information technologies such as system infrastructure, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in environments that include Linux with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical issues enables fast escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service expense.
Important Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's leading enterprises. The ProSight suite of network management outsourcing services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and allow transparent backup and rapid recovery of critical files, applications, images, plus VMs. ProSight DPS helps your business avoid data loss caused by hardware failures, natural disasters, fire, malware like ransomware, human error, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed backup services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their networking appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows clients to complete major projects economically and on schedule. Progent's special online consulting solutions include:
How Your Akron Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Support
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk Call Center staff of seasoned information technology professionals gives your workers in Akron Ohio immediate contact with a dependable technical support group with years of background offering telephone-based consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk recognition as a solid contributor to company productivity, and Progent's target is to solve and not merely track technical problems.
- Business Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Consulting staff provides remote advanced engineering support and training in special business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent offers organizations in Akron Ohio remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so your IT support is proactive rather than reactive. By exposing emerging problems before they expand into downtime, system monitoring can avoid disruptive and expensive information system crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or environments powered by a variety of OS platforms.
To contact Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and new businesses in Akron Ohio, Progent's phone-based computer support specialists can provide professional and affordable system help whenever your company requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.
Even if your Akron organization has a regular independent support technician or employs a full time organization that can handle day-to-day computer issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to deal with unexpected system crises or particularly complex integration projects.
Features of Progent's Online Computer Services for Akron Ohio
Progent's phone support, Internet-based repair, system security consulting, and system management services give offices in Akron Ohio unparalleled leverage for your support investment. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your office world class network support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to offices in Akron Ohio and is also ideal for networks in geographic areas that lack technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad range of Microsoft support tools, technical information, and on-going training.
- By the Minute Rates to Minimize Expenses
Progent provides online help on a minute-by-minute basis, so you pay only for the services you receive. Progent has no minimum charge for phone support and asks for no monthly subscription fee for support services delivered during normal working hours. This keeps you from facing big bills for quick fixes.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco can provide help from on-staff professionals with experience in designing, implementing, and managing networking environments powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and protected connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support services include system integration, Microsoft Exchange Server expertise, network security design, and Co-managed Help Desk services. Progent's Application Experts Team offers in-depth consulting support for specific application areas. Help available from the Application Experts Team covers:
Dynamics GP Support and Programming
Microsoft Office Project and Project Online Training
Microsoft Office 365 solutions consulting
Microsoft Office Excel and Office 365 Excel Consulting and Application Development
Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
Microsoft SQL Server 2019 integration, MS SQL Server 2017 migration, Microsoft SQL 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL DBA Services and Software Programming
Amazon MWS Programming and Debugging
By offering a convenient centralized resource for network generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough IT solutions that align with the special needs of your business.
- Sophisticated Remote Connectivity Tools
Secure remote connectivity allows Progent's support experts to see precisely what your customers see. This makes it easier to find quick fixes to problems that could otherwise demand a costly personal service call. Sophisticated remote access software and experienced engineers together enable Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite support and remote network monitoring.
- Support for Mainstream VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Service for High System Availability
For organizations with vital applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed specifically for budget-conscious organizations whose workers require instant recourse to a Help Desk service with expert phone support and complete escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical background, refined support software, and understanding of enterprise networking allow companies to escape the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.
Progent adds value by providing:
How Does Our Company Start Receiving Remote Computer Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry experience, in the trenches of IT support, executing a wide variety of technical tasks for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class IT skills, but also a consultant with proven methods for using technical knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing model is to charge for phone service and on-premises help by the minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be tempted to permit minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports transmitted by every consultant to each customer. The practice of detailing and organizing service activity results in more efficient service and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only consulting firms to offer 24x7 network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.