Immediate Remote Support for Akron Computer Networks
Immediate Online Technical Support for Akron NetworksFor organizations in Akron or anywhere in the state of Ohio, Progent offers online help for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have delivered online support to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging networking problems, plus the services of CISA and CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support experts offer exceptional leverage because they have the practical experience and are equipped with the advanced technology necessary to resolve the majority of information system problems rapidly. This reduces direct costs because service calls require fewer chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company saves additionally with incidental expenses by minimizing or avoiding network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online consulting expertise is especially valuable in environments that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike typical remote service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple policy for billing prevent scenarios where speedy. minor solutions somehow end up as major bills. Progent's skill at handling technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes that promote the highest degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's Technical Response Center to interface to your company's system remotely without compromising network security.

Progent's powerful service reporting system keeps thorough histories for the service that Progent's customers have received. Progent's staff engineers have access to the specifics of services provided to each Progent customer by every engineer. This database of anomalies and responses is structured as a readily accessible proprietary database that permits Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and close relationships with important vendors such as Cisco and Microsoft make available other extensive support knowledge bases and allow quick response from vendors' internal engineering staff with the result that Progent's online consulting specialists can find optimal resolutions quickly.

Remote technical services provided by Progent to clients in Akron and throughout the state of Ohio include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's top enterprises. Progent's ProSight line of network management outsourcing services covers all critical areas of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images/, as well as Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide centralized management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete major projects economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who lack the resources to build and maintain an internal Help Desk but who need quick response from an efficient Help Desk with professional telephone assistance plus the ability to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a transparent extension of your existing Call Center staff. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle the most difficult technical problems, or be ready in those instances when your other resources are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned network professionals provides your customers in Akron or anywhere in the state of Ohio rapid contact with an efficient network service resource with extensive experience delivering telephone-based support and remote troubleshooting for IT systems based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center perception as a significant enabler of company success, and Progent's goal is to solve rather than simply annotate network problems.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff offers online and in-depth engineering support and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for popular Microsoft business applications including CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information on Progent's consulting, custom development, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Akron, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your business so that your network support is proactive rather than reactive. By detecting looming trouble spots before they result in crashes, system monitoring can ward off disruptive and expensive network failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate a mix of operating systems.
How Your Akron Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Akron or anywhere in the state of Ohio, Progent's online computer support specialists are ready to provide expert and affordable system help whenever your business requires it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to repair IT problems rapidly while avoiding the expense and lost time associated with in-person support calls.

Even if your Akron business works with a local independent support technician or maintains a full time organization that know how to handle common network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to address sudden network emergencies or particularly challenging integration problems.

Advantages of Progent's IT Support for Businesses in Akron
Progent's online IT consulting services enable your Akron organization to experience the benefits of timely, enterprise-class IT support without the expense of managing a full-time IT staff. Your information system will acquire greater business value by becoming increasingly available, productive, and protected. Advantages to your business include:

  • Convenient virtual expansion of your local IT resources
    With most businesses in Akron or anywhere in Ohio, local network service providers, whether made up of freelance consultants or an in-house IT staff, can take care of typical technical issues. On the other hand, IT crises may spring up when local resources are overstretched or absent, and some problems may involve IT products that is unfamiliar to your usual support people. In these cases, Progent's online support experts provide a convenient, quick, and economical solution to supplement your regular resources and to pass on valuable knowledge to increase your ability to resolve future issues locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller companies often depend on independent freelance service providers. Although independent consultants carry smaller internal costs than big support firms and can afford to charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on vacation, or in training, the absence of backup help may require your business to wait for help during an emergency. As your network grows, system unavailability and trouble with vital software are more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides an on-call source of reserve service experts to make sure your network remains up and running.

  • Build a Scalable Foundation for Smooth Growth
    Businesses typically start with an information architecture implemented on a shoestring budget. Without a strong framework, band-aid repairs often get thrown onto a shaky foundation. When a network grows, reliability and scalability issues can hinder the productivity of the business. Such badly built systems need proper assessment, intelligent strategic planning, and wide IT expertise to upgrade to a network architecture able to provide the solid foundation to handle critical business demands and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations require guidance and technical training to navigate through an ever more complicated maze of technology options available for accelerating business success and enhancing productivity. They do not need a network consultant who is attempting to resell a certain vendor's technology. IT consulting and product selling can result in a situation where the recommended solution is designed around a profitable product instead of the true requirements of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This enables Progent to align technical consulting with the best needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical background, refined remote support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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