Fast Online Troubleshooting for Akron Ohio Computer Networks
Urgent Remote Consulting for Akron SystemsFor businesses located in Akron Ohio, Progent offers online support for information systems powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking issues, plus the services of CISA and CISSP-accredited security consultants to handle advanced security architecture and troubleshooting issues.

Progent's online support experts provide exceptional value because they possess the practical experience and are equipped with the advanced tools needed to resolve most network issues quickly. Efficient support lowers immediate costs since solutions use up fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally with incidental costs by reducing or eliminating network downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting experience is especially important in environments that rely on public clouds for critical infrastructure or software like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be useful.

Progent's billing model for online help is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are charged only for the support that you actually get. Unlike typical online support firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate situations where quick fixes somehow turn into large invoices. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-tested processes that ensure the highest degree of efficiency for online help and repair for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to link to your company's system remotely without compromising corporate security.

Progent's advanced customer support database application includes extensive histories of all service that Progent's customers have been provided. Progent's authorized consultants have access to the history of services provided to each Progent client by every engineer. This archive of trouble tickets and fixes is structured as an easily exploitable proprietary database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft make available other massive technical databases and permit priority access to vendors' in-house product engineers so Progent's remote consulting experts are able to arrive at the most efficient resolutions promptly.

Remote technical support services available from Progent to companies in Akron Ohio include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to enable small and mid-size organizations to benefit from the same advanced technology deployed by some of the industry's top enterprises. The ProSight series of network management outsourcing services covers all key facets of modern networking including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including protection, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and enable transparent backup and rapid restoration of important files/folders, applications, images, and VMs. ProSight DPS helps you protect against data loss caused by equipment failures, natural disasters, fire, malware like ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these fully managed backup services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of any size a flexible and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information system. Besides optimizing the security and reliability of your IT environment, Progent's patch management services permit your in-house IT staff to concentrate on line-of-business initiatives and activities that derive the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a secured online account and give your password you are requested to confirm your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be utilized for this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may register several verification devices. For details about ProSight Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of real-time reporting utilities created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's preparedness to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables customers to complete critical projects economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk programs for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk process consulting. Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle complex issues.

    Progent's Co-managed Help Desk services allow your business to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative support solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk team of seasoned network consultants gives your workers in Akron Ohio quick communication with a dependable support resource with years of background offering phone consulting and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk the reputation as a crucial contributor to company productivity, and Progent's aim is to fix rather than simply annotate network issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff provides remote advanced consulting support and training in special business application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting, programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. To read more concerning Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consultants can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of Microsoft System Center2, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Akron Ohio online IT infrastructure monitoring by providing Microsoft System Center Operations Manager expertise. Progent can adapt Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By uncovering emerging issues before they cause network outages, system monitoring can avoid inconvenient and costly service crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a mix of platforms.
How Your Akron Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Akron Ohio, Progent's phone-based network support specialists can deliver professional and cost-effective IT help whenever your company requires it. Over two decades of providing online repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to fix computer problems quickly while avoiding the cost and lost time associated with in-person support visits.

Even if your Akron organization has a local freelance support technician or employs a full time IT staff that know how to deal with common computer problems, Progent's Microsoft certified consultants are available to provide an easy and transparent virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to fix sudden network emergencies or especially challenging integration projects.

Features of Progent's Remote Network Services for Akron Ohio
Progent's phone help, Internet-based repair, network security consulting, and network administration services offer companies in Akron Ohio unparalleled leverage for your IT budget. Whether you need occasional telephone support and remote troubleshooting or full-time Help Desk services and network administration, Progent's experts can provide your organization enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of IT expertise, refined support tools, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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    Microsoft Small Business Server is a low-cost collection of server products that provides the foundation for a feature-rich but manageable IT network. The technical demands of the Microsoft .NET components bundled with Small Business Server calls for a network consultant with hands-on background designing and integrating seamless, comprehensive business network solutions. Progent's Microsoft SBS Server professionals have an average of more than 10 years of background supporting business systems founded on Microsoft platforms. This experience ensures you success in deploying, administering, and troubleshooting network solutions that incorporate the Microsoft Small Business Server suite of servers and productivity software.

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    Progent's Microsoft-certified consultants can provide small and medium sized companies computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, teams and data. SharePoint Portal Server provides a central spot for your employees or clients to access, organize, share and manipulate useful information, files, and software and to communicate with other people. It allows faster and more intelligent decisions, more efficient sharing across teams and more economical business processes. The main objective of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of information accessible inside and outside an organization. Windows SharePoint Services join workers, customers, teams and projects with the information they've developed in a way that makes data convenient to locate, download and re-use.

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    Microsoft Small Business Server is a low-cost collection of essential servers that offers the basis for a feature-rich but manageable IT network. The integration demands of the Microsoft .NET components included with Small Business Server calls for an IT expert with hands-on expertise and broad experience in designing and implementing effective and comprehensive business technology solutions. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This expertise ensures you success in deploying, administering, and troubleshooting IT solutions powered by the SBS suite of servers and applications.

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    The server cluster feature set built into the Datacenter and Enterprise editions of MS Windows Server 2008 is dramatically redesigned to simplify the installation, configuration, and management of server clusters that offer greater levels of system availability, security, efficiency, and flexibility. New or improved features include automated cluster Validation, easier configuration and installation, improved cluster management, redesigned cluster architecture for increased uptime, hardened protection and quorum models, elimination of failure points, greater disk and RAM capacity, and improvements for multi-site clusters. Progent's consultants can help you assess the business benefits of failover clusters, design and execute an installation, educate your IT personnel to manage your cluster environment, deliver ongoing consulting and support services, and create and test a business continuity procedure.

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  • Maze ransomware recovery Technology Professional
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    Progent's ransomware consultants can help you to evaluate your ransomware vulnerability, monitor and guard your IT environment, assist with settlement negotiations with a hacker, and reconstruct a network victimized by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it.

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    Progent's Cisco-Meraki Wi-Fi access point experts can help you to plan, set up, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a large campus or a nationwide enterprise. Progent can also assist clients to incorporate other Cisco devices for centralized management.

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    Progent's Microsoft-Premier SQL consultants can provide an array of support services to help small and midsize companies to plan, implement, manage, and repair SQL 2008 solutions so that they receive the maximum strategic benefit from Microsoft's state-of-the-art RDBM platform. In addition, Progent can provide consulting expertise for system infrastructure, enterprise-wide protection, and application programming to increase the business benefit of your information network.

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    Progent's IT outsourcing services provide economical network support for small businesses. Whether it involves designing system architecture, setting up an internal Help Desk or using an outside one, deploying a new email system, monitoring your network, or developing a web-based business solution, outsourcing your IT technical services can contain costs and eliminate uncertainties, permitting IT support budgets to increase in a more moderate and controlled manner than is possible by building up a large, knowledgeable internal IT staff. Progent's Outsourcing White Paper and flyers show how Progent can help you create a protected and highly available network architecture for your vital applications based on Microsoft Windows.

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    Progent's Microsoft-certified ISA Server consultants have extensive experience with Internet Security and Acceleration Server configuring ISA Server-based security solutions for information systems with many offices, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall consultants can assist your company in designing and implementing a configuration of ISA Server 2000 or ISA Server 2004 that meets your information security requirements without adversely restricting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date editions of Internet Security and Acceleration Server.

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    Progent's certified information technology consultants can provide Windows Server 2016 integration consulting to help organizations of all sizes to plan and implement a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can help your company to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus multi-domain failover clusters.

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    Network monitoring commonly consists of observing a system's resource utilization to help identify data traffic backups or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that run under Linux and can be used to monitor multi-OS networks where Linux and Windows coexist. Progent's system integration consultants can help you use both these tools to optimize and troubleshoot your network. Progent's Linux consulting professionals offer small businesses and developers help with administering and supporting UNIX/Linux and Solaris systems that work with Windows-based products.

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    Progent offers national urgent phone support and troubleshooting services for companies that operate networks powered by variants of Linux or whose information systems feature a mix of Linux platforms/Linux and Microsoft products. Remote network consulting provides maximum leverage for your IT budget by preserving user productivity and shortening the hours billed for computer repair services. Sophisticated remote support utilities and experienced service specialists and consultants combine to enable Progent to solve most IT problems without wasting time and expense by going to your site. In the vast majority of cases your network issues can be dealt with over the phone or via a combination of telephone help and online network analysis. Progent can make available Cisco certified CCIE network engineers and CISM and CISSP certified security professionals to help you with the toughest system problems.

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    Progent's Wireless Consulting Services offer a fast, affordable way for companies of all sizes to integrate, manage and troubleshoot the latest wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can show you how to plan and install appliances like Cisco's Aironet and Meraki access points and wireless controllers. For mobile email and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.

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    Progent's Microsoft-certified experts can provide companies of any size consulting, troubleshooting, and development expertise for Microsoft SharePoint Server and SharePoint Online. SharePoint is an advanced solution that utilizes web technology for efficiently connecting people, groups and data. SharePoint Server offers a common location for your employees or customers to access, manage, share and manipulate relevant data, documents, and applications and to interact with one another. SharePoint enables quicker and more intelligent decisions, more effective sharing across groups and more streamlined business processes. Windows SharePoint Services join employees, customers, workgroups and projects with the data they've created in a manner that makes data easy to find, retrieve and apply. Progent's SharePoint experts can help your organization to maintain your current SharePoint solution or upgrade to the latest release of SharePoint.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist you to halt the spread of an ongoing ransomware attack. Call 800-462-8800

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    Progent's ProSight Virtual Hosting and Management outsourcing provides comprehensive hosting of a small company's production servers in an environment that delivers the maximum degree of availability and expandability and is also easy to move to another host. ProSight Virtual Hosting and management services are built upon proven virtualization platforms that allow small businesses with mixed- platform environments to economize dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class reliability and an unprecedented degree of vendor independence.

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    Progent's CISSP-certified cybersecurity experts can assist businesses of all sizes with any facet of information system security. Progent can help implement efficient cybersecurity solutions that guard a small business against advanced malware attacks or Progent can plan, deploy, and monitor a comprehensive security environment for hybrid networks that support onsite, online, and mobile users sharing IT resources distributed over multiple physical datacenters and public and private clouds.

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    Progent's Microsoft-certified consultants can provide affordable online and onsite support to carry out your migration to Exchange 2010, generate extensive documentation of your new messaging environment, train your network support team and users to get them up to speed quickly on Microsoft Exchange 2010, and provide ongoing administrative services and technical help. Progent's consultants can also assist you to upgrade from Exchange 2010 to Exchange 2013 or Exchange Server 2016.

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    Small to middle size companies can now enjoy all the benefits of Operations Manager 2007 and also have quick access to Progent's Microsoft and Cisco Premier network consulting professionals. With Progent's affordably priced network service programs, small and midsize businesses can choose a simple Microsoft System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution. Progent supports Operations Manager to offer small company information systems enterprise-class reliability, security, and performance.

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    Progent's qualified security and compliance consultants can provide security audits of enterprise-wide security to determine your company's cybersecurity profile compliance with key industry security standards. Progent offers ongoing managed services for security monitoring and response, on-demand network-wide security reviews, and focused security assessments for critical areas of cybersecurity such as Active Directory or cloud applications. Progent's certified security engineers can also run extensive information security tests to evaluate your company's compliance with recognized international security standards such as HIPAA, PCI, and ISO.

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    In performing IT projects for enterprise clients, Progent follows a phased methodology driven by specified milestones in order to achieve financial, timing and technical targets while minimizing productivity disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management standards derived from the best practices described by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, test models, design adjustments, and expert implementation. All phases are documented to provide a detailed description of technical services performed and to assist in ongoing network maintenance.

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  • On-site Support Microsoft SQL Server 2014
    Microsoft SQL Server Outsourcing

    Progent's Microsoft certified professionals can provide small and medium size businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, web-ready database and data analysis package that enables the speedy development of advanced business programs that offer your business a competitive advantage. SQL Server provides core support for XML and the ability to query over the Internet and outside the corporate firewall. In addition to providing expertise, support and troubleshooting services, Progent's SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your information system. Progent can also help you migrate from older versions of Microsoft SQL Server to SQL Server 2005.

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