Fast Remote Troubleshooting for Akron IT Networks
Fast Remote Support for Akron NetworksFor businesses in Akron or anywhere in the state of Ohio, Progent provides online support for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, as well as the assistance of CISA and CISSP-certified security experts to handle advanced security design and troubleshooting jobs.

Progent's online technical support experts offer exceptional value because they have the real-world background and have access to the advanced technology required to solve the majority of network issues rapidly. This lowers immediate expenses because solutions require fewer billable consulting minutes. Online support also eliminates the expense of sending an engineer to your location. Your company saves even more in indirect expenses by reducing or eliminating network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting experience is particularly helpful in environments that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing model for online support is structured to stretch your network support dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical online service firms, Progent requires no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid situations where quick fixes manage to end up as major invoices. Progent's penchant for solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a set of customized technologies and proven methodologies which ensure the maximum degree of effectiveness for remote engineering help and repair for information networks of any size. Progent offers protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's Technical Response Center to interface to your company's environment remotely without breaching network security.

Progent's advanced technical support database system includes extensive histories of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the details of services delivered to every Progent client by any Progent engineer. This archive of trouble tickets and resolutions is organized as a readily exploitable support database that permits Progent's remote technical professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and working associations with key industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and permit priority response from vendors' internal support staff with the result that Progent's remote service experts can find the best resolutions quickly.

Online support services available from Progent to customers in Akron and anywhere in the state of Ohio include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services designed to allow small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's top corporations. Progent's ProSight suite of network monitoring and management services covers all critical aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the entire threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your assigned Progent consultant so that all looming problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special fields of information technology allows customers to execute major projects economically and on schedule. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Help Desk service options for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progentís shared Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned network professionals provides your clients in Akron or anywhere in the state of Ohio fast contact with a reliable network service group with substantial experience delivering phone help and remote diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk Call Center recognition as a major driver of company performance, and Progent's aim is to fix instead of merely record technical problems.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts staff can supply remote advanced consulting expertise and training in special application areas including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, custom development, and training for Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Akron, or anywhere in the state of Ohio, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so that your computer support is proactive and automated. By uncovering emerging problems before they result in full-scale emergencies, system monitoring can head off stressful and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate a mix of OS platforms.
How Your Akron Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Akron or throughout the state of Ohio, Progent's online network support specialists can provide professional and economical system help whenever your organization needs it. Long experience offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to repair IT problems quickly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Akron business has a regular freelance support technician or maintains an in-house organization that know how to deal with day-to-day computer issues, Progentís Microsoft certified consultants can still offer an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to address sudden network crises or especially challenging integration projects.

Benefits of Progent's IT Support for Organizations in Akron
Progent's remote IT consulting services enable your Akron business to enjoy the advantages of on-call, enterprise-level network support without the expense of managing a full-time IT organization. Your information system will derive greater strategic worth by being more reliable, efficient, and protected. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    For most companies in Akron and throughout Ohio, local computer service resources, whether made up of independent consultants or an internal IT staff, can handle typical network problems. However, IT crises can strike when local resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your local service technicians. In these instances, Progent's on-call service professionals offer an easy, quick, and economical way to augment your local help and to pass on useful knowledge to improve your ability to deal with future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller companies often rely on independent freelance consultants. Although independent consultants have smaller overhead than big consulting companies and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the lack of reserve personnel may force your company to wait for assistance during an emergency. As your company expands, system unavailability and problems with critical software are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides an on-call source of reserve support expertise to insure your network stays available.

  • Build a Solid Foundation for Smooth Growth
    Businesses often begin with an information system implemented on a shoestring budget. Without a robust framework, band-aid repairs often get piled on top of a weak foundation. When a network grows, stability and scalability problems can hinder the success of the business. These poorly built environments need proper assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure able to deliver the stable foundation to handle critical business requirements and ease future expansion.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller offices require guidance and technical training to navigate through an increasingly complex array of technology options capable of accelerating business success and improving productivity. These companies do not need a computer consultant who is motivated to earn a commission on a certain vendor's products. IT support and product sales can result in a scenario where the recommended solution is built around a profitable product rather than the true needs of a client. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to match technical consulting with the best interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, range of IT experience, refined support software, and familiarity with enterprise networking enable offices to avoid the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.