Fast and Affordable Online Support for Akron Ohio Computer Networks
Immediate Online Technical Support for Akron NetworksFor businesses in Akron Ohio, Progent offers online help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have provided online support to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, plus the assistance of CISSP-qualified security consultants to help with advanced security design and diagnostic jobs.

Progent's online support experts provide exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to resolve the majority of network issues rapidly. Efficient support lowers direct expenses since solutions accumulate minimal billable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your organization saves additionally in indirect costs by minimizing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive remote consulting know-how is especially valuable for businesses that depend on public clouds for critical network infrastructure or applications such as Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an option.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing eliminate situations where fast solutions somehow end up as major bills. Progent's penchant for handling problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of optimized technologies and field-tested methodologies that promote the maximum level of effectiveness for remote engineering help and repair for computer networks of all sizes. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to link to your company's system remotely without breaching corporate security.

Progent's powerful service reporting application stores comprehensive records of the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of services rendered to every client by every consultant. This history of problems and repairs is stored as a quickly accessible internal database that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft open up additional massive support databases and permit fast access to manufacturers' in-house product engineers so Progent's online service specialists can come up with the most efficient resolutions quickly.

Online support services offered by Progent to customers in Akron Ohio include:

ProSight Subscription-based Managed Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the industry's top corporations. The ProSight portfolio of outsourced network management services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete threat progression including blocking, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with advanced backup product companies to create ProSight Data Protection Services, a selection of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow transparent backup and rapid restoration of vital files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural calamities, fire, malware such as ransomware, human error, ill-intentioned employees, or software bugs. Managed services in the ProSight DPS selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. In addition to optimizing the protection and functionality of your computer environment, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business initiatives and tasks that derive maximum business value from your network. Learn more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured application and enter your password you are asked to verify who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be used for this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For more information about Duo identity validation services, go to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need important updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent�s server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT staff and your Progent consultant so any looming problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you�re making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology allows clients to complete major initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, co-managed Helpdesk support services, and Call Center consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most issues.

    Progents Help Desk sharing services allow your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned desktop support engineers and matter experts (SMEs). Progents shared Help Desk service is an advanced service desk solution built around the leading PSA platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology consultants offers your clients in Akron Ohio instant access to an effective support resource with substantial background delivering telephone-based help and online troubleshooting for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a significant driver of company performance, and Progent's intent is to resolve rather than merely annotate technical problems.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Team can supply remote professional engineering expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft applications including Microsoft CRM, Project, Office Word, and Office Excel. To learn additional information about Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center2, extend or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Akron Ohio online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can configure SCOM to suit your environment so that your computer support is proactive rather than reactive. By exposing emerging trouble spots before they grow into full-scale emergencies, system monitoring can head off stressful and expensive information system breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks based on a variety of operating systems.
How Your Akron Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Akron Ohio, Progent's phone-based network support engineers are ready to deliver professional and cost-effective IT help the moment your business requires it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to fix IT problems rapidly while avoiding the expense and lost time that comes with on-site support calls.

Even if your Akron office deals with a local freelance consultant or employs a full time organization that can deal with common network problems, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to handle sudden network emergencies or especially tough integration projects.

Details of Progent's Remote Network Services for Akron Ohio
Progent's online help, remote troubleshooting, system security expertise, and system management services offer companies in Akron Ohio the greatest leverage for your support budget. Whether you require one-time telephone help and remote troubleshooting or ongoing Help Desk support and network management, Progent's experts can provide your company enterprise-level IT support while allowing you to eliminate the cost and hassle of running a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT background, fine tuned remote support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progents staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional background, in the trenches of network service, executing a broad range of IT projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This means that you get not only expert technical capability, but also a support engineer with field-tested approaches for applying technical knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person visits by the minute. As a result, you owe exclusively for received services. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services delivered during normal working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be forced to allow simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation transmitted by each staff member to each customer. The discipline of detailing and organizing support activity results in more effective support and avoids a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, system monitoring can keep your information network from painful and costly availability losses.
How Does My Business Start Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.



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