Immediate Online Support for Akron IT Networks
Immediate Online Technical Support for Akron SystemsFor organizations in Akron or anywhere in the state of Ohio, Progent offers online support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve challenging infrastructure issues, plus the assistance of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting issues.

Progent's remote technical support engineers provide excellent value due to the fact that they have the real-world experience and are equipped with the sophisticated tools needed to resolve most network issues rapidly. Efficient support reduces immediate costs since service calls use up minimal billable minutes. Remote help also avoids the expense of sending an engineer to your site. Your organization saves additionally in indirect expenses by reducing or avoiding system downtime and related losses due to business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent charges per minute for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike many remote service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with situations where quick solutions somehow turn into substantial tabs. Progent's penchant for handling problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an array of optimized technologies and field-proven methodologies that allow the maximum level of effectiveness for remote consulting and repair for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's online support team to access your company's computer system remotely without compromising network security.

Progent's powerful customer support reporting system maintains detailed records describing the support that Progent's clients have received. Progent's authorized service personnel have access to the history of services provided to every customer by any Progent consultant. This history of trouble tickets and fixes is structured as a readily searchable support database that permits Progent's online technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and working relationships with key industry leaders such as Cisco and Microsoft make available additional extensive support databases and permit quick access to manufacturers' in-house product engineers so Progent's remote service experts are able to find the most efficient solutions quickly.

Online support services available from Progent to companies in Akron and throughout the state of Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all critical areas of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that require important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient security and backup/recovery environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows clients to complete critical projects within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that manages all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your workers in Akron or anywhere in the state of Ohio instant access to a dependable technical support group with years of experience providing phone support and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center perception as a major driver of company success, and Progent's intent is to solve and not simply annotate IT issues.

  • Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team provides phone-based advanced engineering support and education in specific application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Akron, or anywhere in the state of Ohio, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your environment so your network maintenance is proactive and automated. By spotting looming trouble spots before they evolve into downtime, system monitoring can ward off disruptive and costly network breakdowns. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or systems based on a combination of OS platforms.
How Your Akron Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency remote expertise with Microsoft Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Akron or anywhere in the state of Ohio, Progent's phone-based computer support specialists are ready to deliver effective and affordable system help the instant your business has to have it. More than a decade of providing remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Akron company works with a regular independent support technician or maintains an in-house IT staff that can handle common computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to solve unexpected system crises or particularly complicated integration problems.

Details of Progent's Online Computer Support for Akron
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services offer businesses in Akron or anywhere in the state of Ohio the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk support and network administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of technical expertise, fine tuned support tools, and familiarity with corporate IT enable offices to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.