Fast Remote Help for Akron Ohio Networks
Urgent Online Consulting for Akron NetworksFor businesses in Akron Ohio, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE engineers to handle complex networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer exceptional value due to the fact that they have the practical experience and have access to the sophisticated tools needed to solve the majority of information system issues rapidly. Efficient support lowers immediate costs since service calls accumulate minimal billable minutes. Online help also avoids the expense of dispatching an engineer to your office. Your company benefits even more in indirect expenses by reducing or eliminating network downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting know-how is particularly helpful for organizations that rely on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises IT support may not be useful.

Progent's billing model for online support is structured to stretch your network support investment. Progent charges by the minute for telephone-based assistance, so you are invoiced only for the services that you receive. In contrast to typical online service organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing eliminate scenarios where fast solutions somehow turn into major bills. Progent's penchant for solving problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of customized tools and proven processes which permit the maximum degree of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent's remote service group can communicate with your company's environment remotely without compromising system security.

Progent's sophisticated customer support database system maintains detailed documentation for all service that Progent's clients have been provided. Progent's team consultants have the benefit of the history of services delivered to every Progent customer by every engineer. This database of issues and fixes is structured as a quickly exploitable support database that allows Progent's online support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and working associations with major technology companies including Cisco and Microsoft make available other vast technical support databases and allow fast access to manufacturers' internal support staff with the result that Progent's online consulting specialists can come up with the best solutions quickly.

Online technical services available from Progent to customers in Akron Ohio include:

Progent's ProSight Subscription-based Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based services designed to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by some of the industry's leading enterprises. The ProSight series of IT management outsourcing services covers all key aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent engineering consultant so all looming issues can be resolved before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your client-server infrastructure by offering an environment for performing common time-consuming tasks. These can include health checking, patch management, automated repairs, endpoint configuration, backup and restore, A/V protection, remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your specified IT personnel and your Progent technical consultant so that potential problems can be fixed before they impact productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth management reporting utilities created to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and allow non-disruptive backup and rapid restoration of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, user error, ill-intentioned insiders, or software glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based control and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite security gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables one-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a secured application and enter your password you are asked to confirm who you are on a device that only you possess and that uses a separate network channel. A wide selection of devices can be utilized for this added means of authentication including a smartphone or wearable, a hardware token, a landline phone, etc. You can designate multiple validation devices. To learn more about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Co-Managed Support: Outsourced and Shared Call Center Services
    Progent's Co-managed Help Desk Service provides a seamless supplement to your in-house support resources. End user access to the Service Desk, delivery of support services, problem escalation, ticket creation and tracking, performance metrics, and maintenance of the support database are consistent whether incidents are resolved by your internal network support resources, by Progent, or a mix of the two. You have unrestricted versatility to expand or shrink your share of IT support activity as needed. Progent takes care of initial installation and provisioning of the professional services PSA software as well as documentation, testing and training. For more information about ProSight Shared Call Desk, see ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. Besides maximizing the security and functionality of your IT environment, Progent's patch management services free up time for your in-house IT team to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Learn more about Progent's patch management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special fields of computer technology allows clients to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center programs for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, co-managed Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.

    Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation tool for managing service requests, ticketing, accountability, progress tracking, and metrics.

    Progent's Help Desk staff of seasoned network experts gives your workers in Akron Ohio immediate contact with an effective network service group with substantial background providing telephone-based help and remote diagnostics for computer environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Call Center the reputation as a significant driver of business performance, and Progent's intent is to solve and not just record technical problems.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff provides phone-based and in-depth engineering expertise and training in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft 365 Word, and Office Excel. To read more information about Progent's expertise, custom programming, and training services, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class remote and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center2, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Akron Ohio online IT infrastructure monitoring by providing System Center Operations Manager consulting. Progent can configure Operations Manager to fit your environment so your computer support is proactive rather than reactive. By spotting emerging trouble spots before they evolve into full-scale emergencies, system monitoring can avoid disruptive and expensive information system failures. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or systems powered by multiple operating systems.
How Your Akron Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Akron Ohio, Progent's phone-based network support specialists can provide expert and affordable IT support whenever your business requires it. More than two decades of delivering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote connectivity technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Akron business has a regular independent consultant or maintains a full time IT staff that know how to deal with typical network problems, Progent's Microsoft and Cisco certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the experience to handle sudden system emergencies or particularly challenging integration projects.

Features of Progent's Online Computer Services for Akron Ohio
Progent's online support, Internet-based repair, system security expertise, and network management services give businesses in Akron Ohio unparalleled leverage for your IT budget. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk services and network administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of IT expertise, refined support tools, and understanding of corporate IT enable companies to avoid the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



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