Immediate Online Technical Support for Akron Ohio Networks
Immediate Remote Technical Support for Akron SystemsFor organizations in Akron Ohio, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, as well as the services of CISSP-qualified cybersecurity consultants to help with high-level security design and diagnostic jobs.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical background and are equipped with the advanced technology necessary to solve most information system issues rapidly. This lowers immediate costs since solutions use up fewer chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves even more with indirect expenses by reducing or eliminating network downtime and associated losses due to business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote technical support know-how is particularly helpful in environments that are dependent on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's billing model for online support is structured to leverage your network support investment. Progent charges per minute for phone consulting, so you are charged only for the support that you receive. Unlike typical remote support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing do away with situations where speedy. minor fixes somehow end up as big invoices. Progent's penchant for dealing with problems quickly means you saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a collection of customized tools and field-tested processes that ensure the highest level of efficiency for online technical support and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's Technical Response Center to link to your company's system without violating corporate security.

Progent's sophisticated customer support database application keeps thorough records of all service that Progent's clients have received. Progent's staff service personnel have the benefit of the specifics of assistance rendered to every Progent client by every Progent consultant. This history of anomalies and resolutions is structured as an easily accessible support database that permits Progent's online technical engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with major vendors such as Cisco and Microsoft make available additional extensive technical knowledge bases and allow quick access to vendors' in-house product engineers so Progent's remote service experts are able to come up with the most efficient resolutions in the least time.

Online technical support services provided by Progent to companies in Akron Ohio include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by some of the world's top enterprises. Progent's ProSight line of network management outsourcing services addresses all critical areas of information technology such as email protection, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide web-based control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and troubleshoot their networking hardware like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup system that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Call Center service options for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that handles all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides help desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve challenging issues.

    Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced network professionals provides your customers in Akron Ohio quick access to an efficient network service resource with years of background offering telephone-based consulting and remote repair service for networks powered by Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center perception as a crucial enabler of company success, and Progent's policy is to fix rather than simply record network problems.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Group provides online advanced engineering support and training in key application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information on Progent's expertise, programming, and training services, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Akron Ohio online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By spotting looming trouble spots before they evolve into full-scale emergencies, automated monitoring can head off disruptive and costly network failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that support a mix of OS platforms.
How Your Akron Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Akron Ohio, Progent's online network support specialists can provide expert and cost-effective system support the moment your company has to have it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to fix IT problems rapidly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Akron organization has a regular freelance consultant or maintains an in-house IT staff that know how to deal with ordinary computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to deal with sudden system emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Businesses in Akron Ohio
Progent's online IT consulting services allow your Akron organization to realize the advantages of on-call, expert network support without the expense of maintaining a full-time IT staff. Your information system will acquire added strategic value by becoming more available, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your local support resources
    With most organizations in Akron Ohio, local computer support resources, whether consisting of independent consultants or a full-time IT staff, can solve the majority of technical issues. However, IT crises might strike when local resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local support technicians. In these instances, Progent's on-call support professionals give you an easy, quick, and economical way to augment your local help and to pass on valuable information to improve your capability to resolve future issues in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller companies often depend on independent freelance service providers. Although independent consultants carry less overhead than larger service organizations and can afford to charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on a trip, or in class, the lack of reserve help may force your company to go without assistance during an IT crisis. As your company expands, network downtime and problems with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of backup support experts to make sure your network is always up and running.

  • Create a Solid Foundation for Seamless Expansion
    Organizations typically begin with an information architecture implemented on a shoestring budget. Lacking a robust infrastructure, slap-dash repairs often get piled on top of a weak foundation. As a network grows, reliability and expandability issues can hinder the productivity of the organization. Such poorly built systems require proper assessment, smart long-term planning, and extensive technical expertise to evolve to a network architecture that can deliver the stable foundation to handle critical business requirements and facilitate downstream growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller organizations need guidance and technical training to navigate through an ever more complex array of product options capable of accelerating business growth and enhancing efficiency. Businesses hardly need a computer consultant who is trying to sell a certain vendor's technology. Network support and product sales can result in a scenario where the recommended solution is designed around a profitable technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align technical consulting with the real interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.



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