Fast and Affordable Online Troubleshooting for Akron Ohio Computer Systems
For companies located in Akron Ohio, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to help with advanced security design and diagnostic jobs.
Progent's online support experts provide exceptional value because they possess the practical background and have access to the sophisticated technology necessary to resolve the majority of network problems rapidly. Efficient support reduces direct expenses since solutions require minimal billable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves even more in indirect expenses by reducing or eliminating network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support know-how is particularly important for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.
Progent's pricing policy for online support is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are billed only for the support that you receive. In contrast to many online support companies, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and clean model for billing avoid situations where quick fixes somehow end up as substantial tabs. Progent's penchant for disposing of technical issues quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized tools and field-tested methodologies that permit the maximum level of effectiveness for online engineering help and repair for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's online support team to link to your computer system without breaching corporate security.
Progent's sophisticated technical support reporting application includes extensive records for all support that Progent's customers have been provided. Progent's team consultants have access to the details of support delivered to every customer by any Progent engineer. This history of issues and solutions is stored as a conveniently retrievable support knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote service specialists can come up with optimal resolutions quickly.
Remote support provided by Progent to clients in Akron Ohio include:
Certified Windows Experts
Progent's Microsoft-certified remote service engineers can deliver computer system repair and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a broad range of platform support services such as Microsoft Windows Server 2022 planning and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 integration,
MS Exchange 2016 planning and deployment, Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 planning and deployment, SharePoint Server 2016 migration expertise, Microsoft Teams expertise, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Application Development and Troubleshooting,
Small Business Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of affordable desktop services to assist your company to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 11 planning and migration support and Windows 10 integration assistance, as well as System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network consultants, and certifies a consultant's technical knowledge at the expert level. CCIEs know how to handle the most stubborn challenges associated with network design, installation, management, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying program patches. CCIEs offer excellent cost-effectiveness because their depth of expertise enables them to solve problems quickly. In many instances, less seasoned engineers can wrestle for hours or even days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your network by means of state-of-the-art remote troubleshooting tools in order to provide quick, secure, and affordable diagnosis and repair.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's industry-leading family of infrastructure products. Cisco infrastructure expertise available from Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting and support, Nexus switch support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones support and wireless VoIP phones integration, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Wireless Access Points engineering help, Cisco WiFi controllers integration consulting, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent also offers online and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of security solutions that can strengthen the defenses of your Windows, Apple macOS and OS X, Linux, or UNIX network against internal or external threats or assist your company to recover quickly following a serious breach. Security services available from Progent include: comprehensive data security analysis utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; setting up firewalls; building safe architectures for off-site and mobile access; defending your email system against spam and DHA attacks; and managing 24x7 proactive monitoring.
Cloud Integration Solutions
Progent offers advanced remote support services to help businesses of any size integrate their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid topologies that combine physical IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Microsoft 365 integration with local Exchange deployments,
Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than two decades of experience delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent process for recovering services quickly after a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables non-intrusive testing for site recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud environments that deliver high availability, security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists can provide online consulting services to cover a broad spectrum of computer technologies such as system infrastructure, messaging systems, system and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving network issues promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites solutions of urgent problems, reduces network downtime, and lowers service expense.
Important Linux variants for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. The ProSight series of outsourced network management services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat progression including protection, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup technology companies to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow transparent backup and rapid restoration of important files/folders, apps, system images, plus virtual machines. ProSight DPS helps you protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed backup services are best suited for your IT environment.
- Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your dynamic IT system. Besides maximizing the protection and reliability of your IT network, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Find out more about Progent's patch management services.
- ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are asked to confirm your identity via a unit that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be utilized for this added form of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For more information about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Progent's charges for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:
How Your Akron Company Can Contact Progent's Remote Service Experts
Help Desk Expertise
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk Call Center or improving your existing one, identifying or modifying Help Desk software to meet the unique requirements of your corporation, or providing occasional phone support staff to reinforce your in-house Help Desk resources during unusually busy events like software migrations, mass updates, or installing brand new applications.
Progent's Help Desk Call Center staff of veteran information technology professionals offers your customers in Akron Ohio instant access to an effective network service resource with extensive experience delivering phone support and remote troubleshooting for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a significant contributor to business productivity, and Progent's target is to fix rather than just record IT problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group provides online and in-depth consulting support and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read more information concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Services.
- Unified and Automated Administration of Hybrid Cloud Networks
System Center unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver businesses in Akron Ohio remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can customize SCOM for your business so your IT support is proactive and automated. By uncovering potential issues before they evolve into network outages, proactive monitoring can head off inconvenient and costly service crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate a combination of OS platforms.
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent.
For offices and startups in Akron Ohio, Progent's phone-based computer support engineers can provide effective and economical system support whenever your business needs it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix network problems quickly while eliminating the cost and lost time that comes with in-person support visits.
Even if your Akron organization works with a regular independent consultant or maintains a full time IT staff that know how to deal with common network issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to deal with sudden network emergencies or especially complicated integration projects.
Advantages of Progent's IT Support for Organizations in Akron Ohio
Progent's remote technical help services enable your Akron organization to enjoy the advantages of immediate, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by being increasingly available, efficient, and protected. Advantages to your company include:
- Convenient virtual extension of your on-site support resources
For most offices in Akron Ohio, local network support providers, whether made up of independent consultants or a full-time IT staff, can resolve the majority of technical issues. On the other hand, major troubles sometimes strike when local support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local support personnel. In these instances, Progent's on-call support professionals give you an easy, fast, and affordable solution to supplement your local resources and to transfer useful information to improve your ability to handle future issues in-house.
- Reduced Reliance on Individual Consultants
For IT maintenance, smaller offices commonly depend on independent freelance service providers. Although freelance service people carry less internal costs than larger support firms and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of fallback personnel may require your business to wait for help during an IT crisis. As your company expands, system downtime and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service experts to make sure your network stays available.
- Create a Solid Foundation for Seamless Growth
Businesses often begin with an information system created on a shoestring budget. Without a strong infrastructure, slap-dash fixes can get thrown onto a weak foundation. As a network grows, stability and expandability issues can impede the productivity of the business. These badly built systems need proper assessment, smart long-term planning, and extensive IT knowledge to evolve to a system architecture able to deliver the solid foundation to handle vital business requirements and facilitate future growth.
- Work with Problem Solvers Instead of Technology Sellers
Smaller offices need guidance and technical education to negotiate an increasingly complex maze of technology options capable of accelerating business growth and enhancing productivity. They hardly need a computer engineer who is trying to sell a certain vendor's products. Network consulting and product selling can result in a scenario where the recommended
solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align technical consulting with the real needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical experience, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the forefront of IT service, performing a broad range of IT projects for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This means that you get not just expert technical help, but also a consultant with proven methods for applying computer knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits by the minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during normal business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.
- Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by every staff member to each customer. The discipline of detailing and archiving support activity allows more efficient support and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with MS System Center Operations Manager
Progent is one of the few consulting companies to offer 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.