Fast Online Support for Akron Information Networks
Immediate Online Help for Akron NetworksFor organizations located in Akron or anywhere in the state of Ohio, Progent offers online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, as well as the services of CISA and CISSP-certified cybersecurity consultants to help with advanced security design and diagnostic issues.

Progent's remote technical support experts provide exceptional value due to the fact that they possess the practical experience and are equipped with the advanced tools required to resolve most network issues quickly. Efficient support reduces immediate expenses since service calls use up fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company saves even more in incidental expenses by minimizing or eliminating network downtime and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management. Progent's advanced online consulting know-how is especially valuable for organizations that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike many online service companies, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing save you from situations where fast solutions manage to turn into substantial tabs. Progent's penchant for solving problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered an array of optimized tools and field-proven processes which permit the maximum degree of efficiency for remote help and repair for computer systems of any size. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's Technical Response Center to communicate with your computer system without violating system security.

Progent's proven technical support reporting application includes extensive records for all support that Progent's customers have received. Progent's team consultants have access to the history of services provided to every Progent client by every Progent engineer. This history of problems and solutions is stored as an easily retrievable proprietary database that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and allow priority access to manufacturers' internal product engineers so Progent's online service experts are able to find the most efficient solutions quickly.

Online technical services offered by Progent to businesses in Akron and anywhere in the state of Ohio include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital data, applications and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so any potential problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security standards, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to block or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables clients to execute major projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Call Center programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who lack the money or time to build and maintain an in-house Call Center but who require quick response from an effective Help Desk Call Center with professional telephone support plus the expertise to escalate complex tasks to advanced consultants.

    Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk Call Center or improving your existing one, evaluating or enhancing Help Desk software to handle the particular requirements of your business, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center resources during unusually busy scenarios like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk team of experienced network consultants offers your clients in Akron or anywhere in the state of Ohio instant assistance from a dependable technical support resource with extensive background offering phone help and remote troubleshooting for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk perception as a solid enabler of business productivity, and Progent's target is to resolve rather than simply document network issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group provides phone-based advanced consulting support and education in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Akron, or anywhere in the state of Ohio, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so that your IT maintenance is proactive rather than reactive. By uncovering possible issues before they evolve into downtime, system monitoring can head off inconvenient and costly information system crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments that incorporate a variety of platforms.
How Your Akron Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Akron or anywhere in the state of Ohio, Progent's phone-based network support engineers are ready to deliver expert and cost-effective system help whenever your company has to have it. Long experience offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to repair network problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.

Even if your Akron office works with a local freelance support technician or maintains an in-house organization that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants are available to provide an easy and transparent remote expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to deal with unexpected system crises or particularly tough integration problems.

Advantages of Progent's Network Help for Offices in Akron
Progent's remote support services allow your Akron organization to experience the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT staff. Your network will acquire greater business worth by being more reliable, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site IT resources
    With most offices in Akron and throughout Ohio, local network support providers, whether consisting of freelance consultants or an internal IT staff, can resolve typical network issues. However, IT crises sometimes occur when your regular support personnel are overstretched or unavailable, and some trouble may be associated with IT products that is unfamiliar to your local support technicians. In these instances, Progent's online service specialists offer an easy, quick, and economical solution to augment your regular resources and to pass on useful information to improve your capability to resolve future issues locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller businesses commonly depend on individual freelance service providers. Although freelance consultants carry smaller overhead than larger support firms and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in class, the absence of backup help may require your business to wait for assistance during an emergency. As your company grows, system unavailability and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup service expertise to make sure your IT system remains available.

  • Build a Solid Basis for Smooth Expansion
    Organizations typically begin with an information architecture implemented on a shoestring budget. Lacking a strong infrastructure, band-aid fixes can get thrown onto a weak foundation. As a network grows, stability and scalability problems can impede the success of the business. Such badly designed environments need careful assessment, smart strategic planning, and extensive technical expertise to evolve to a network infrastructure that can provide the stable foundation to meet current business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller businesses need advice and technical training to navigate through an ever more complex array of product alternatives available for promoting business success and enhancing productivity. These companies do not need a computer consultant who is trying to earn a commission on a specific vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is designed around a profitable product instead of the genuine needs of a business. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to match IT expertise with the real needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of technical knowledge, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional experience, at the front lines of IT support, executing a broad variety of IT projects for an extensive mix of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested approaches for using technical knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person visits by the minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for services delivered during normal business hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you will not be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Companies who utilize familiar independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.