Immediate Online Troubleshooting for Akron Ohio Networks
Fast Remote Technical Support for Akron SystemsFor organizations located in Akron Ohio, Progent offers remote help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified engineers have provided online support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, plus the services of CISSP-accredited security consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they have the practical experience and have access to the sophisticated technology necessary to resolve the majority of information system problems rapidly. Efficient support reduces direct costs because service calls use up minimal chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your company benefits additionally with indirect expenses by minimizing or avoiding system downtime and related costs stemming from business discontinuity, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support experience is particularly helpful for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.

Progent's billing model for remote support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you receive. In contrast to many remote support organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for pricing eliminate situations where speedy. minor repairs somehow end up as large invoices. Progent's penchant for handling problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and proven processes which promote the highest degree of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's online support team to access your company's computer system remotely without compromising system security.

Progent's sophisticated customer support database application stores detailed histories for all support that Progent's clients have received. Progent's team engineers have access to the history of services provided to every customer by any engineer. This history of problems and solutions is stored as a conveniently retrievable support database that permits Progent's remote technical experts to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other massive technical knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote service experts can come up with the most efficient resolutions in the least time.

Online technical services offered by Progent to clients in Akron Ohio include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup product companies to create ProSight Data Protection Services (DPS), a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your backup processes and enable non-disruptive backup and rapid restoration of vital files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your IT environment.

  • Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. Besides optimizing the security and functionality of your computer environment, Progent's patch management services permit your in-house IT staff to concentrate on more strategic projects and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.

  • ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are asked to verify who you are on a unit that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be used for this added means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To learn more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding line of in-depth management reporting plug-ins designed to work with the leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that require important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent consultant so that all potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective assessment of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery system that meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these important fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for companies with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk services, shared Helpdesk services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end service desk solution that manages all aspects of remote desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers service desk support at a substantial discount off Progent's normal desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.

    Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's large roster of certified desktop support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative support solution built around the leading professional services automation platform for handling service requests, ticketing, responsibility, progress tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned information technology professionals provides your computer users in Akron Ohio immediate assistance from a reliable network service resource with substantial experience offering phone help and online diagnostics for IT systems powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a key contributor to business efficiency, and Progent's intent is to solve instead of simply track network issues.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply remote professional engineering expertise and education in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more on Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center2, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Akron Ohio online hybrid network monitoring by providing System Center Operations Manager expertise. Progent can tune Operations Manager for your environment so that your computer maintenance is proactive rather than reactive. By spotting potential issues before they evolve into network outages, remote monitoring can avoid disruptive and costly network failures. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or networks that support multiple OS platforms.
How Your Akron Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Akron Ohio, Progent's online computer support specialists can deliver expert and affordable IT support whenever your company needs it. More than two decades of delivering remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online access technology to fix network problems rapidly while eliminating the expense and lost time associated with in-person service visits.

Even if your Akron business works with a local independent support technician or maintains a full time organization that know how to handle the majority of computer problems, Progent's Microsoft certified consultants are available to provide an easy and seamless remote extension of your local resources in cases when your usual service personnel either lack the time or the expertise to resolve unexpected network emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Offices in Akron Ohio
Progent's remote IT consulting services allow your Akron business to enjoy the advantages of timely, expert IT support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic value by being increasingly reliable, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    For most offices in Akron Ohio, nearby computer service providers, whether represented by freelance consultants or an in-house IT staff, can solve the majority of technical issues. However, IT crises might occur when local support personnel are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your local service people. In these cases, Progent's on-call service experts offer an easy, fast, and affordable way to supplement your regular help and to pass on useful information to improve your ability to resolve future problems locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller organizations commonly depend on independent freelance service providers. Although independent consultants carry less overhead than big service organizations and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may force your company to go without help during an IT crisis. As your company expands, system unavailability and problems with vital software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of reserve support expertise to make sure your IT system stays up and running.

  • Create a Solid Basis for Smooth Growth
    Companies typically start with an information architecture created on a modest budget. Without a proper infrastructure, band-aid fixes can get thrown on top of an unstable foundation. As a network grows, stability and scalability issues can hinder the success of the business. Such poorly designed systems require proper assessment, intelligent long-term planning, and extensive IT knowledge to evolve to a network architecture able to offer the stable foundation to meet vital business demands and ease downstream growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller offices need guidance and technical training to negotiate an increasingly complex array of product options capable of accelerating business growth and enhancing productivity. Businesses hardly need a network consultant who is motivated to resell a specific vendor's products. IT consulting and product sales can result in a scenario where the recommended solution is built around a predetermined product instead of the true requirements of a business. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to match IT expertise with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of IT experience, refined support tools, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.



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