Fast and Affordable Remote Troubleshooting for Akron IT Networks
Immediate Phone Help for Akron NetworksFor businesses located in Akron or anywhere in Ohio, Progent provides remote technical support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified professionals have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex infrastructure problems, plus the services of CISSP-qualified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage because they have the real-world background and are equipped with the sophisticated technology necessary to resolve most network problems quickly. This reduces immediate costs because service calls use up fewer chargeable minutes. Online help also avoids the cost of sending an engineer to your location. Your organization saves additionally in indirect expenses by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote consulting experience is particularly valuable for businesses that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's billing model for online support is designed to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are billed only for the support that you receive. In contrast to typical online service firms, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean policy for pricing save you from situations where quick repairs manage to turn into major tabs. Progent's penchant for handling problems quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and proven processes which promote the highest degree of efficiency for online consulting and troubleshooting for IT systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's remote service group to interface to your company's environment without breaching system security.

Progent's powerful technical support reporting application includes extensive records of the service that Progent's customers have been provided. Progent's team consultants have access to the records of support rendered to every Progent client by any engineer. This archive of problems and resolutions is stored as a quickly accessible support database that allows Progent's online support engineers to communicate their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's extensive list of accreditations and working associations with major vendors such as Cisco and Microsoft open up additional vast support databases and permit fast access to manufacturers' internal product engineers with the result that Progent's online consulting specialists can come up with optimal solutions promptly.

Online support offered by Progent to companies in Akron and throughout the state of Ohio include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the industry's top enterprises. Progent's ProSight line of outsourced network management services addresses all key aspects of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security vendors to provide centralized control and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient security and backup/recovery environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are well suited for organizations who lack the money or time to support an in-house Help Desk but who want fast access to a dependable Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a seamless extension of your existing Help Desk organization. Progent's Virtual Call Center can act as a an escalation option to resolve the toughest technical challenges, or be available in hectic situations when your other service providers are too busy.

    Progent's Help Desk Call Center staff of veteran information technology experts offers your customers in Akron or anywhere in the state of Ohio quick assistance from a dependable technical support group with substantial background providing phone help and online diagnostics for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center perception as a key enabler of company efficiency, and Progent's policy is to fix rather than merely report IT problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group offers online and in-depth consulting expertise and training in key application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and training for Microsoft business applications including CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver companies in Akron, or anywhere in the state of Ohio, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your business so your computer maintenance is proactive and automated. By exposing possible trouble spots before they expand into full-scale emergencies, remote monitoring can ward off inconvenient and expensive service crises. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft environments, or networks that incorporate a combination of OS platforms.
How Your Akron Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online support with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and startups in Akron or anywhere in the state of Ohio, Progent's phone-based computer support engineers can deliver professional and economical IT support the moment your business requires it. Long experience offering remote tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix network problems quickly while avoiding the expense and lost time that comes with in-person service calls.

Even if your Akron organization relies on a regular independent support technician or employs an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft certified engineers are available to offer an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either don't have the time or the experience to fix sudden network emergencies or especially complex integration projects.

Features of Progent's Remote Computer Support for Akron
Progent's online help, remote troubleshooting, network security consulting, and network administration services offer businesses in Akron or anywhere in the state of Ohio unparalleled leverage for your IT budget. Whether you require one-time phone help and remote network repair or ongoing Help Desk Call Center services and system administration, Progent's professionals can deliver your company world class IT support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT experience, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional experience, at the forefront of network support, performing a wide variety of technical projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This means that you get not only expert technical skills, but also a consultant with proven approaches for applying technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises help per minute. As a result, you owe only for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value skills where Progent has little competition. Companies who utilize trusted freelance consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock system tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Start Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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