Immediate Remote Help for Akron Ohio IT Networks
Fast Phone Support for Akron SystemsFor businesses in Akron Ohio, Progent provides remote support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier professionals have delivered online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure problems, plus the assistance of CISSP-qualified security consultants to help with advanced security architecture and diagnostic issues.

Progent's online support engineers offer excellent leverage due to the fact that they have the real-world experience and have access to the advanced technology necessary to resolve the majority of network problems rapidly. This reduces direct expenses since solutions accumulate minimal chargeable minutes. Online help also avoids the cost of sending a consultant to your office. Your company benefits even more with indirect costs by reducing or avoiding network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support know-how is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent bills by the minute for phone assistance, so you are invoiced exclusively for the support that you actually get. In contrast to many online support firms, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and clean policy for billing do away with scenarios where fast repairs somehow end up as large invoices. Progent's penchant for dealing with problems quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of optimized tools and field-proven methodologies which permit the maximum degree of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent's remote service group can interface to your company's computer system remotely without violating corporate security.

Progent's advanced customer support database system includes detailed histories describing the service that Progent's clients have been provided. Progent's team service personnel have access to the records of support delivered to every Progent customer by every engineer. This history of issues and solutions is organized as a quickly retrievable internal knowledge base that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other massive support databases and allow priority response from vendors' internal support staff with the result that Progent's remote service specialists can determine optimal resolutions promptly.

Remote support offered by Progent to companies in Akron Ohio include:

Progent's ProSight Subscription-based IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight line of IT management outsourcing services covers all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding line of in-depth reporting plug-ins created to work with the industry's leading ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize key issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with leading backup product companies to produce ProSight Data Protection Services, a family of management offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and track your backup operations and allow transparent backup and rapid restoration of important files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious employees, or software bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured application and enter your password you are asked to verify your identity on a device that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be used as this second means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. To learn more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
    Progent's Co-managed Help Desk Service provides a smooth extension of your in-house network support organization. End user access to the Service Desk, provision of support services, issue escalation, ticket creation and updates, performance measurement, and maintenance of the service database are cohesive whether issues are resolved by your core support organization, by Progent's team, or both. Your business has unrestricted flexibility to expand or shrink your share of support activity as circumstances demand. Progent takes care of startup installation and provisioning of the professional services PSA software as well as documentation, testing and education. For details about ProSight Shared Call Desk, go to ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT system. In addition to maximizing the security and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT team to concentrate on more strategic projects and activities that deliver maximum business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for special IT projects. Billing charges for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows clients to execute critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Help Desk service options for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Call Center consulting support can guide you in creating an efficient new Help Desk or revamping your existing one, identifying or modifying Help Desk Call Center application software to handle the special requirements of your business, or adding occasional phone support staff to supplement your existing Help Desk Call Center group to deal with high-demand scenarios such as software migrations, major updates, or rolling out new applications.

    Progent's Call Center team of veteran network professionals provides your workers in Akron Ohio rapid contact with an efficient technical support group with substantial experience offering telephone-based support and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a key contributor to business success, and Progent's aim is to solve and not merely report technical problems.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers phone-based professional engineering support and education in special business application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for familiar Microsoft business applications such as CRM, MS Project, Office Word, and Microsoft 365 Excel. To find out additional information about Progent's expertise, customization, and training services, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants offer advanced remote and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Akron Ohio online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to fit your environment so your IT maintenance is proactive rather than reactive. By uncovering possible problems before they cause downtime, automated monitoring can avoid stressful and costly network breakdowns. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows environments, or networks powered by multiple OS platforms.
How Your Akron Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Akron Ohio, Progent's online computer support engineers can provide professional and cost-effective system support the instant your organization requires it. More than 20 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person support calls.

Even if your Akron company has a regular freelance support technician or employs an in-house IT staff that know how to deal with day-to-day network issues, Progent's Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to resolve unexpected system emergencies or especially challenging integration projects.

Features of Progent's Online Computer Support for Akron Ohio
Progent's phone support, Internet-based repair, system security consulting, and system administration services offer companies in Akron Ohio the greatest leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center services and system management, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking allow offices to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does Our Company Begin Getting Remote Technical Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.



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