Fast Online Technical Support for Akron Ohio Information Networks
For organizations in Akron Ohio, Progent offers remote help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and diagnostic issues.
Progent's online support experts provide excellent value because they possess the real-world experience and are equipped with the advanced tools needed to solve most information system problems rapidly. Efficient support reduces direct expenses because solutions use up fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits even more in incidental costs by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting expertise is especially helpful for organizations that rely on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.
Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are charged just for the support that you receive. Unlike many remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate scenarios where fast repairs somehow end up as major bills. Progent's penchant for handling problems efficiently means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and proven processes which ensure the highest degree of effectiveness for online technical support and troubleshooting for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to communicate with your environment remotely without compromising network security.
Progent's proven customer support reporting application stores thorough documentation of the service that Progent's customers have received. Progent's team engineers have the benefit of the details of support delivered to each Progent customer by any engineer. This history of anomalies and resolutions is organized as an easily exploitable internal database that permits Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other extensive support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service specialists can find the best solutions quickly.
Online technical services offered by Progent to companies in Akron Ohio include:
Authorized MS Windows Expertise
Progent's Microsoft-certified online service experts offer network repair and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Exchange 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment support, Skype for Business migration support, Lync Server 2013 management, and Microsoft Office Communications Server troubleshooting,
Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Access Programming,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also offers a wide array of affordable desktop consulting and support services to assist you company to deploy, integrate, troubleshoot, and administer workstations and notebooks based on Windows. Progent's desktop consulting services include offering Windows 10 upgrade help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure engineers, and certifies an individual's network technology skills at the expert level. CCIEs know how to handle the most challenging challenges surrounding network infrastructure planning, integration, management, protection, and problem solving. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep expertise enables them to fix problems quickly. In typical cases, less qualified service providers can struggle for many hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can communicate with your environment using state-of-the-art remote support tools to provide efficient, secure, and affordable analysis and repair.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of infrastructure products. Cisco technology support offered by Progent includes Cisco ASA Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Catalyst switch support, Cisco Nexus switch consulting, Meraki switches integration, Cisco Unified Communications Manager (CallManager) configuration and troubleshooting, Cisco Voice over IP phones and IP video desktop phones support and wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Cisco Aironet Access Points engineering support, Cisco wireless controllers support Services, Cisco VPN Consulting expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent also offers online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Engineers
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security solutions to enhance the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against attacks or assist your company to clean up rapidly following a damaging breach. Security support services offered by Progent cover in depth information security audits using tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick cleanup after malicious attacks; integrating firewalls; building secure mechanisms for off-site and mobile communication; protecting your email system from spam and DHA attacks; and offering 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support services to help organizations of all sizes connect their networks with leading public clouds including Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine physical IT assets along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than two decades of background providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a consistent runbook for recovering applications and services rapidly after an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist you to design, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide maximum uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists offer online support services to cover a wide range of information technologies including network architecture, email solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in networks that include Linux and Windows, Progent offers VMware vSphere consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving network issues enables quick escalation, if necessary, to consultants with appropriate expertise to handle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide centralized control and world-class security for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Akron Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.
Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk or improving your existing one, evaluating or customizing Help Desk Call Center software products to address the unique requirements of your corporation, or providing occasional phone support staff to supplement your existing Help Desk team to deal with demanding scenarios such as software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk Call Center team of seasoned information technology professionals offers your computer users in Akron Ohio rapid assistance from a dependable support group with extensive background providing telephone-based support and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk perception as a significant contributor to company success, and Progent's policy is to resolve and not merely document network issues.
- Business Applications Support: Training, Customization, and Troubleshooting
Progent's Applications Experts staff can supply remote advanced engineering expertise and training in specific business application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, programming, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Akron Ohio remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your computer maintenance is proactive rather than reactive. By spotting possible issues before they expand into crashes, remote monitoring can head off stressful and costly information system crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks powered by a mix of operating systems.
To get in touch with Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and new ventures in Akron Ohio, Progent's phone-based network support specialists are ready to deliver expert and cost-effective system support whenever your company requires it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve IT problems quickly while eliminating the cost and lost time associated with on-site service calls.
Even if your Akron business relies on a regular independent support technician or employs a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to deal with sudden system crises or especially complex integration problems.
Advantages of Progent's Network Help for Companies in Akron Ohio
Progent's remote technical help services allow your Akron business to realize the advantages of on-call, enterprise-class network support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic value by being more available, efficient, and secure. Advantages to your company include:
- Seamless virtual extension of your local support resources
For most organizations in Akron Ohio, local network service providers, whether consisting of outside consultants or a full-time maintenance staff, can solve typical network problems. On the other hand, major troubles can strike when your regular resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your onsite support technicians. In these instances, Progent's on-call support professionals give you a convenient, fast, and economical solution to augment your local resources and to transfer useful information to improve your capability to resolve downstream issues locally.
- Reduced Reliance on Individual Service Providers
For network support, smaller organizations often rely on individual freelance service providers. While freelance consultants have smaller overhead than big consulting companies and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the lack of fallback help may require your business to wait for assistance during an emergency. As your business grows, system downtime and trouble with critical software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of backup support experts to insure your network stays available.
- Build a Scalable Foundation for Seamless Expansion
Organizations typically begin with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get thrown on top of a weak foundation. As a network grows, reliability and expandability problems can impede the success of the organization. These badly designed systems require proper analysis, smart strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to meet critical business requirements and simplify downstream growth.
- Work with Solution Providers Instead of Product Sellers
Smaller businesses require guidance and technical training to negotiate an increasingly complex maze of technology options capable of promoting business success and enhancing efficiency. These companies do not need a computer consultant who is motivated to resell a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed
solution is built around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align technical consulting with the best needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT knowledge, refined remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Begin Receiving Online Technical Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Servers
Progent can provide world-class support for Microsoftís popular server platforms with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 migration, Windows Server 2003 maintenance, Microsoft Exchange 2019 Server integration, MS Exchange 2016 planning and deployment, Exchange Server 2013 integration, Exchange 2010 Server management, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.
- Value Pricing
Progent's pricing model is to bill for online service and on-site help by the minute. Consequently, you pay only for received support. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for quick solutions so you won't be tempted to permit minor problems to fester.
- Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many independent consultants or small service organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every staff member to every customer. The practice of detailing and archiving support records results in more efficient service and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who wonít let go of vital service information.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your information network from stressful and costly service losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.