Fast Online Support for Akron Ohio Networks
Immediate Remote Help for Akron SystemsFor organizations in Akron Ohio, Progent provides online support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the advanced tools required to solve most information system problems rapidly. This lowers direct expenses since solutions use up minimal billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization benefits even more in indirect costs by reducing or avoiding system outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting experience is particularly important for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing policy for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you receive. Unlike typical online support firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with situations where fast fixes somehow turn into large invoices. Progent's skill at solving problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of customized tools and field-tested processes which promote the maximum level of efficiency for remote technical support and repair for IT networks of any size. Progent's Technical Response Center can link to your environment without violating system security.

Progent's advanced technical support database system maintains detailed documentation of the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of all help rendered to each Progent customer by any Progent consultant. This archive of anomalies and resolutions is structured as an easily accessible proprietary knowledge base that permits Progent's online support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote service experts can arrive at the best solutions in the least time.

Online technical support services available from Progent to businesses in Akron Ohio include:

Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your client-server infrastructure by providing an environment for performing common tedious tasks. These include health checking, patch management, automated repairs, endpoint setup, backup and recovery, anti-virus protection, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alert to your designated IT management personnel and your Progent consultant so potential issues can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time management reporting plug-ins created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and enable transparent backup and rapid restoration of critical files, apps, images, and VMs. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected online account and give your password you are asked to verify who you are on a device that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized for this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several validation devices. To learn more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Desk Services
    Progent's Shared Help Desk Service provides a seamless extension of your core support resources. End user interaction with the Service Desk, provision of support, escalation, trouble ticket generation and updates, performance measurement, and maintenance of the support database are consistent regardless of whether issues are resolved by your corporate IT support resources, by Progent, or a mix of the two. Your business has unrestricted flexibility to expand or reduce your share of support work as required. Progent provides initial installation and onboarding of the professional services automation software plus documentation, validation and training. For more information about ProSight Co-Managed Help Desk, see ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information network. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

    Progent's Help Desk staff of experienced information technology professionals gives your computer users in Akron Ohio immediate contact with a dependable technical support resource with extensive experience delivering telephone-based support and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a crucial driver of company efficiency, and Progent's target is to fix and not simply track technical problems.

  • Business Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff offers online and in-depth consulting expertise and education in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information about Progent's consulting, custom development, and education services, go to Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Akron Ohio remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to suit your business so that your computer maintenance is proactive and automated. By spotting possible problems before they expand into full-scale emergencies, system monitoring can head off stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a combination of OS platforms.
How Your Akron Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new ventures in Akron Ohio, Progent's online network support engineers are ready to provide expert and affordable system support the moment your organization has to have it. Over two decades of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Akron organization relies on a regular freelance support technician or employs an in-house organization that know how to handle typical computer issues, Progent's Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to resolve unexpected network crises or particularly complicated integration projects.

Details of Progent's Online Network Services for Akron Ohio
Progent's phone help, Internet-based troubleshooting, system security expertise, and network administration services offer companies in Akron Ohio unparalleled leverage for your IT budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's professionals can deliver your office world class network support while allowing you to avoid the cost and hassle of maintaining a large internal IT organization. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, at the forefront of IT service, performing a wide range of IT projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not only world-class technical help, but also a consultant with field-tested approaches for applying technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help by the minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no monthly commitment for services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be tempted to allow simple problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to every client. The practice of documenting and organizing service activity allows more effective service and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who won't let go of vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from painful and costly service losses.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



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    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their reach, lower their cost of sales, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and speed up your return on investment.

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    Progent's Microsoft-certified Windows 2003 Server engineers offer network support and expert consulting for the complete line of Microsoft .NET Servers, Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Windows 2003 upgrade, configuration, administration, and support services include system planning, installation, project management, in-person and remote technical support and troubleshooting, Help Desk outsourcing, CISM-certified security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent's certified ISA Server consulting experts have broad backgrounds creating Microsoft-based security solutions for IT networks with multiple locations, remote workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size business design and deploy a configuration of ISA Server 2004 that supports your information security requirements without limiting your network.

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    If you are producing UNIX or Linux applications on a network that includes Microsoft Windows-based processors, PCs, and office productivity products, Progent can provide full-service IT outsourcing that allows you to focus on your area of high-value know-how while avoiding the continual hassle of managing your company information system. Through the use of smart network monitoring and by providing online and on-site assistance when your company needs it, Progent represents an economical alternative for maintaining an information system that features high reliability, security, and performance. Progent's UNIX/Linux developer support offerings feature comprehensive network support outsourcing, virtual server infrastructure, online and on-site support and troubleshooting, network monitoring services, and Help Desk outsourcing.

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    Progent's certified Windows Server 2022 consultants can help your company to design and carry out a cost-effective upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid deployment model that integrates cloud-hosted Windows Server on Azure with a datacenter-based installation of Windows Server 2022.

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    • Windows Hyper-V 2016 Hybrid Cloud Integration
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    Windows Hyper-V 2016 incorporates core technologies initially developed for and proven on Azure, one of the world's largest public clouds. This dramatically improves the suitability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by improving data security, uptime, expandability, manageability, dependability and recoverability. Progent's Microsoft-certified consulting team can help you to assess the benefits of Hyper-V 2016 for your business, configure pilot systems to confirm the ability of Hyper-V 2016 to run your critical workloads, design an efficient network architecture for a cloud-based or hybrid deployment, create and execute a smooth migration plan, educate your IT management and technical support staff, and deliver as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 solution delivers maximum business value.

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    Progent's high availability inter-site connectivity and fault tolerant network infrastructure engineers can help small organizations achieve fault tolerant Interoffice connectivity by means of fully redundant system architectures featuring automatic failover. Progent's CCIE engineers can plan and deploy high-availability Inter-office networks supported by non-stop EIGRP routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connections and automatic fail-over offers economical 24x7 interoffice connectivity.

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    Progent can assist you in all phases of your upgrade to Microsoft Exchange 2016 such as designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V design; determining mass storage capacity required for your VMs, databases and log files; configuring hardware load balancing (HLB) for high-availability CAS services; planning, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.

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    • Windows 2022 Specialists
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    Progent's Microsoft-certified Windows Server 2022 consultants can help your organization to plan and carry out a cost-effective migration to Windows Server 2022 using a self-hosted network architecture or a hybrid model that combines cloud-hosted Windows Server on Azure with a datacenter-based installation of Windows Server 2022.

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    • ProSight ECHO Data Backup and Restore Services Consultants
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    ProSight Data Protection Services ECHO offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's disaster recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information.

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    Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development system and are able to build or modernize .NET applications quickly and affordably.

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    Progent's Windows consulting experts can assist organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an older release of Windows. Remote and onsite assessment and upgrade support for Microsoft Windows 10 available from Progent's consultants include Return on Investment analysis, project coordination, application and driver compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud integration, mobile management, teleworker connectivity, security and compliance, automated provisioning and management, infrastructure optimization, Wi-Fi support, disaster recovery planning, group and personal training for IT support personnel and users, and post-migration Call Center support services.

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    The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to block ransomware or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your existing security profile and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery system that reduces your exposure to ransomware and meets your company's requirements.

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    • MOM 2007 IT Consulting
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    Remote 24x7 network monitoring, proactive alerts, and periodic reports are crucial to preserving the health of your network and avoiding preventable and expensive disruptions. Remote Monitoring and Management solutions have advanced so far that businesses of any size can afford a degree of protection that was previously reserved for large enterprises. Progent can provide several RMM options delivered as economical service packages created to help you to identify and fix a an array of network issues before they can disrupt your business.

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