Fast and Affordable Remote Technical Support for Akron Ohio IT Networks
For companies in Akron Ohio, Progent offers online help for networks based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier engineers have delivered online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, as well as the assistance of CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic jobs.
Progent's online technical support engineers offer exceptional leverage because they possess the real-world background and are equipped with the advanced technology required to resolve most information system problems rapidly. This reduces immediate expenses because solutions use up minimal chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves additionally in incidental costs by minimizing or avoiding network outages and associated costs due to business disruption, upset clients, unproductive employees, and distracted executives. Progent's advanced online technical support know-how is especially valuable for businesses that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises tech support may not be an option.
Progent's pricing model for remote support is structured to leverage your network support dollar. Progent charges per minute for telephone-based consulting, so you pay only for the services that you receive. In contrast to many remote support firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple policy for billing prevent scenarios where quick solutions somehow end up as big invoices. Progent's skill at disposing of problems quickly means you saves money.
Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of optimized tools and field-proven methodologies which promote the highest degree of effectiveness for remote consulting and repair for IT networks of any size. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's online support team to link to your computer system remotely without compromising network security.
Progent's advanced customer support database application stores thorough documentation of the service that Progent's clients have been provided. Progent's authorized engineers have access to the history of support rendered to each customer by any consultant. This history of issues and responses is structured as a readily retrievable internal database that permits Progent's remote technical experts to communicate their experiences company-wide to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow priority response from manufacturers' in-house product engineers so Progent's remote service specialists can determine optimal resolutions in the least time.
Remote technical support services offered by Progent to businesses in Akron Ohio include:
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Authorized Windows Expertise
Progent's Microsoft-premier online service professionals can deliver computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a broad range of platform support such as Windows Server 2022 planning and integration services,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 migration, Exchange Server 2013 configuration,
Exchange Server 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to help you company to deploy, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Windows 11 planning and migration assistance and Windows 10 integration support, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune consulting to centralize the management of your desktops along with your cloud-connected mobile devices.
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Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network consultants, and indicates a person's technical knowledge at the expert level. Cisco-qualified CCIEs can handle the most difficult issues occurring in network infrastructure planning, installation, administration, protection, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in analyzing problems with Cisco IOS network management tools and developing alternate approaches or locating software updates. CCIEs are an excellent cost-effectiveness since their broad expertise allows them to find solutions for problems quickly. In common cases, less seasoned service providers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment via the latest remote troubleshooting tools in order to provide fast, safe, and economical analysis and repair.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
City |
Address |
Phone |
Link |
Akron |
1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 |
Akron Network Support Services |
Cincinnati |
250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 |
Cincinnati Network Support Services |
Cleveland |
2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 |
Cleveland Network Support Services |
Columbus |
20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 |
Columbus Network Support Services |
Dayton |
301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 |
Dayton Network Support Services |
Toledo |
5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 |
Toledo Network Support Services |
Progent's CCIEs can provide expertise in all of Cisco's market leading selection of infrastructure appliances. Cisco infrastructure expertise offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch integration and support, Cisco Nexus switch consulting services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones integration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless APs engineering help, Cisco WiFi controllers integration consulting, Cisco Security and VPN engineering services, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
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CISSP and ISSAP Premier Network Security Consultants
Progent's certified CISM and CISSP security and compliance experts offer a range of security solutions that can enhance the safety of your Windows, macOS and OS X, Linux, or UNIX network against assaults or assist you to recover rapidly following a serious breach. Security consulting services offered by Progent cover thorough data security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious assaults; configuring firewalls; establishing secure mechanisms for remote and mobile access; protecting your email system from spam and DHA attacks; and initiating 24x7 proactive monitoring.
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Cloud Integration

Progent can provide advanced remote support services to help organizations of any size integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that utilize on-premises resources as well as public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration services that include Microsoft 365 integration with on-prem Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for managing private and public cloud and hybrid cloud environments that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high degree of automation independent of the hardware used by the basic IP network.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide online consulting services to cover a broad spectrum of information technologies such as network architecture, messaging solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware consolidation and simplified management in environments that incorporate Linux and Microsoft Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for resolving network problems promotes quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent remote help diagnosing anomalies within UNIX/Linux networks powered by leading variants of UNIX including:
Apple Mac OS X
Sun Solaris
IBM AIX OS
HP-UX
Berkeley UNIX (BSD)
SGI/Irix
ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading enterprises. The ProSight line of network management outsourcing services covers all key areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you prove compliance with government and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent can also assist your company to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with leading backup technology vendors to create ProSight Data Protection Services, a family of offerings that provide backup-as-a-service. ProSight DPS services automate and track your backup processes and allow transparent backup and rapid recovery of important files/folders, apps, system images, and VMs. ProSight DPS helps your business avoid data loss resulting from hardware failures, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are best suited for your network.
- Patch Management: Patch Management Services
Progent's support services for patch management offer organizations of all sizes a versatile and affordable solution for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic information network. Besides maximizing the protection and functionality of your IT network, Progent's patch management services allow your in-house IT team to concentrate on line-of-business initiatives and activities that derive maximum business value from your network. Find out more about Progent's patch management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables single-tap identity verification on iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a protected application and give your password you are asked to confirm your identity on a unit that only you possess and that uses a different network channel. A wide selection of devices can be used as this second form of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can register multiple verification devices. For details about ProSight Duo identity validation services, visit Duo MFA two-factor authentication (2FA) services.
- ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time and in-depth reporting tools created to work with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to execute major projects within budget and on time. Progent's project-based online engineering solutions include:
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Help Desk Call Center Expertise
Progent's Call Center service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete solution that handles all aspects of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top PSA tool for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center team of seasoned information technology consultants gives your customers in Akron Ohio instant access to a large technical support group with years of experience offering telephone-based support and online troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center perception as a solid driver of business performance, and Progent's target is to resolve rather than just document technical issues.
- Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Experts staff provides online professional engineering support and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications including CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information on Progent's expertise, customization, and training offerings, visit Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants offer world-class online and on-premises support for all components of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center2, extend or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Akron Ohio online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services. Progent can adapt Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By detecting looming problems before they evolve into crashes, automated monitoring can avoid stressful and expensive network crises. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or systems based on a variety of platforms.
How Your Akron Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new businesses in Akron Ohio, Progent's phone-based network support engineers are ready to deliver professional and cost-effective system support the moment your business has to have it. More than 20 years of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve network problems quickly while avoiding the expense and lost productivity associated with on-site service calls.
Even if your Akron company works with a local freelance consultant or maintains a full time organization that can handle common computer problems, Progent's Microsoft certified consultants can still provide an easy and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to resolve sudden system emergencies or particularly challenging integration problems.
Details of Progent's Remote Computer Support for Akron Ohio
Progent's online support, Internet-based troubleshooting, network security consulting, and network administration services give offices in Akron Ohio unparalleled leverage for your support budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk call center services and network management, Progent's experts can provide your company enterprise-level IT support while allowing you to avoid the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to offices in Akron Ohio and is also ideal for customers in more remote regions that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting firm, Progent has the advantage of a wide range of Microsoft support tools, technical databases, and on-going training.
- Per Minute Rates to Minimize Costs
Progent provides remote help on a by-the-minute basis, so you are charged only for the support you receive. Progent requires no minimum charge for phone support and imposes no monthly retainer for support services delivered during regular business hours. This protects you from facing big invoices for quick repairs.
- Availability of Cisco Certified Network Infrastructure Experts
Progent's certified experts for Cisco can provide access to on-staff specialists who have experience in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's basic consulting offerings include system integration, MS Exchange consulting, corporate security planning, and Help Desk sharing services. Progent's Experts group offers world-class consulting support in specific business applications. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
Microsoft Office Project and Project Online Training
Office 365 integration support
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Consulting
Business Information (BI) Reporting Consulting and Training
Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Programming
MySQL Management and Software Design
Apple Mac Support
Amazon MWS Application Development
By offering a convenient centralized source for network generalists and application experts, Progent can tailor fast, cost-effective, and comprehensive information technology solutions that fit the specific requirements of your business.
- Advanced Remote Connectivity Tools
Protected remote access allows Progent's service professionals to observe precisely what your users see. This makes it easier to produce quick fixes to issues that could otherwise demand a costly personal visit. Cutting-edge online access software and experienced technicians together enable Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and automated network monitoring.
- Compatibility with Leading VPN Gateways
Progent can provide secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
- 24x7 Support for High System Uptime
For companies with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained companies whose clients need instant recourse to a Help Desk service with effective phone support and full escalation ability.
How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, breadth of IT expertise, fine tuned support software, and understanding of corporate IT enable companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house IT help.
Progent adds value by offering:
- In-depth Expertise in Microsoft's Complete Range of Server Platforms
Progent offers in-depth expertise for Microsoft's popular server platforms with services that include Windows Server 2022 planning and migration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server upgrades, MS Exchange 2019 Server integration, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL Server management support.
- Value Pricing
Progent's pricing model is to charge for online support and in-person help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big bills for quick fixes so you will not be forced to permit less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Companies who work with trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, secure, and productive.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the few consulting firms to offer round-the-clock network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing possible issues before they cause downtime, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.