Fast and Affordable Online Help for Akron Ohio Computer Networks
Immediate Phone Consulting for Akron NetworksFor businesses in Akron Ohio, Progent offers remote technical support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISSP-certified cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's online support experts offer excellent leverage due to the fact that they have the real-world experience and are equipped with the advanced technology required to resolve the majority of network problems quickly. Efficient support lowers direct costs since solutions require fewer billable consulting minutes. Online support also avoids the cost of sending an engineer to your office. Your company saves even more with incidental costs by minimizing or eliminating network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online consulting expertise is especially important for businesses that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be useful.

Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent charges per minute for phone assistance, so you owe just for the services that you actually get. Unlike typical remote service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for billing do away with situations where quick solutions manage to end up as substantial tabs. Progent's skill at disposing of technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies which ensure the maximum degree of efficiency for online help and repair for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's online support team to access your company's environment remotely without breaching corporate security.

Progent's powerful service database application keeps detailed documentation for all service that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of all help rendered to each Progent client by any engineer. This archive of anomalies and repairs is structured as a quickly searchable proprietary database that enables Progent's remote technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working relationships with major vendors including Cisco and Microsoft make available other massive technical databases and allow quick response from vendors' internal support staff so Progent's remote service specialists are able to find the most efficient resolutions quickly.

Remote support services provided by Progent to customers in Akron Ohio include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same best-of-breed technology used by many of the world's leading enterprises. The ProSight suite of network management outsourcing services addresses all critical facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and allow transparent backup and rapid recovery of critical files, applications, images, plus VMs. ProSight DPS helps your business avoid data loss caused by hardware failures, natural disasters, fire, malware like ransomware, human error, ill-intentioned employees, or software bugs. Managed services available in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their networking appliances such as routers, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's preparedness to block or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows clients to complete major projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progentís Help Desk Co-management services make it possible for your business to share the load for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of seasoned information technology professionals gives your workers in Akron Ohio immediate contact with a dependable technical support group with years of background offering telephone-based consulting and online repair service for computer environments powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk recognition as a solid contributor to company productivity, and Progent's target is to solve and not merely track technical problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides remote advanced engineering support and training in special business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for familiar Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information concerning Progent's consulting, programming, and education services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; cohesive management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers organizations in Akron Ohio remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so your IT support is proactive rather than reactive. By exposing emerging problems before they expand into downtime, system monitoring can avoid disruptive and expensive information system crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or environments powered by a variety of OS platforms.
How Your Akron Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Akron Ohio, Progent's phone-based computer support specialists can provide professional and affordable system help whenever your company requires it. More than a decade of providing remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-site support calls.

Even if your Akron organization has a regular independent support technician or employs a full time organization that can handle day-to-day computer issues, Progentís Microsoft certified consultants can offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to deal with unexpected system crises or particularly complex integration projects.

Features of Progent's Online Computer Services for Akron Ohio
Progent's phone support, Internet-based repair, system security consulting, and system management services give offices in Akron Ohio unparalleled leverage for your support investment. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk call center services and system management, Progent's professionals can deliver your office world class network support while permitting you to eliminate the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical background, refined support software, and understanding of enterprise networking allow companies to escape the limitations of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Premier Certified experts average longer than a decade of hands-on industry experience, in the trenches of IT support, executing a wide variety of technical tasks for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class IT skills, but also a consultant with proven methods for using technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help by the minute. As a result, you are billed only for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you won't be tempted to permit minor problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports transmitted by every consultant to each customer. The practice of detailing and organizing service activity results in more efficient service and eliminates a slew of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly service losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.



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    Progent can supply small companies with an IT management professional who can act as a part-time CIO. This part-time CIO can offer strategic direction to help you deploy sensible technology to enhance business operations so they align better with your corporate objectives. Your company can develop and install a well conceived IT plan without incurring the cost of a full-time Chief Information Officer.

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    With Catalyst switches for small and medium-sized companies, Cisco allows companies to realize the full benefits of bringing intelligent services to their networks. Cisco's switching product line makes it possible to enable features to make your network infrastructure sufficiently robust to accommodate time-critical requirements, expandable to facilitate future growth, safe enough to protect confidential information, and designed for differentiating and controlling all traffic to streamline network performance. Progent's CCIE certified engineers can show you how to pick out and integrate Catalyst switches that make sense for your business. In addition, Progent's CISM and CISSP certified security consultants can show you how to create a comprehensive protection policy and set up Cisco switches so they powerfully enforce your security strategy. Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2960 switches, Catalyst 3560 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 switches.

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    ProSight Data Protection Services ECHO from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid recovery of vital files, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's disaster recovery specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information.

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    If you have a company information system with 10 to 50 network clients, Progent's IT outsourcing services save your business from over-reliance on an individual independent consultant while giving you cost-effective and dependable access to enterprise-class technical expertise. By providing network consulting service when you require it, offering advanced expertise for key technologies, offering value-added support such as automated server monitoring, and billing only for services you receive, Progent gives you an economical way for optimizing the productivity and profitability of your small business network. Progent is the intelligent way for small organizations to create and maintain a robust and safe IT system and to have quick access to the skilled help ordinarily available only to enterprises who can afford a large internal IT organization.

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    Cisco's PIX Series firewalls have been discontinued and Cisco may no longer support these legacy devices. Progent continues to offer consulting support for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can also help you assess whether to migrate to the latest firewall products from Cisco. Progent's Cisco-certified experts can help your company plan and carry out a smooth upgrade to Cisco ASA 5500-X firewalls based on industry best practices.

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    Progent's wireless site survey services help you to plan, implement and debug a Wi-Fi LAN customized for your facilities, providing your business a wireless solution that delivers the coverage, speed, capacity, QoS, data protection, and hand-off capability your company requires. Wi-Fi survey services from Progent include remote predictive modeling for planning a wireless LAN and on-premises survey services for confirming, tuning, and troubleshooting a functioning wireless network.

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