Fast and Affordable Online Support for Akron Ohio Computer Systems
Immediate Remote Help for Akron SystemsFor organizations in Akron Ohio, Progent provides remote help for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the services of CISA and CISSP-certified cybersecurity consultants to handle advanced security design and diagnostic issues.

Progent's remote support experts offer exceptional value because they possess the real-world experience and have access to the advanced technology necessary to resolve the majority of information system problems quickly. Efficient support reduces direct costs since service calls require minimal chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization benefits even more in indirect expenses by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote consulting experience is particularly valuable for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.

Progent's billing policy for remote support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you pay exclusively for the services that you actually get. Unlike many online service firms, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for pricing prevent scenarios where speedy. minor repairs manage to turn into major tabs. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-proven methodologies which ensure the highest level of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent provides safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's remote service group to connect to your computer system remotely without breaching corporate security.

Progent's powerful service reporting application keeps extensive histories for the support that Progent's clients have been provided. Progent's authorized engineers have access to the records of all help provided to every Progent client by any consultant. This history of anomalies and resolutions is organized as a conveniently retrievable support knowledge base that permits Progent's remote support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with major technology companies including Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's remote service experts can arrive at the most efficient resolutions in the least time.

Online technical services available from Progent to businesses in Akron Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical facets of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their networking hardware such as routers, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness either to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup environment that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Billing charges for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center services, shared Help Desk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that handles all aspects of remote desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progentís Co-managed Help Desk services allow your IT organization to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is an advanced support solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Call Center team of veteran network consultants provides your customers in Akron Ohio quick access to an efficient technical support resource with substantial background providing phone consulting and online repair service for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Call Center recognition as a solid contributor to company performance, and Progent's policy is to resolve and not simply annotate network problems.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply online advanced engineering support and training in specific business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information concerning Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Akron Ohio remote hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By exposing possible issues before they result in downtime, remote monitoring can minimize stressful and costly network crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows systems, or networks that support a mix of platforms.
How Your Akron Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Akron Ohio, Progent's phone-based computer support specialists can provide professional and economical system help the moment your organization needs it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote access technology to solve network problems rapidly while eliminating the cost and lost time that comes with on-site support calls.

Even if your Akron business works with a regular freelance consultant or employs a full time IT staff that can deal with common network issues, Progentís Microsoft certified consultants are available to provide an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to fix sudden system crises or especially tough integration projects.

Advantages of Progent's Network Help for Offices in Akron Ohio
Progent's remote technical help services enable your Akron organization to realize the benefits of immediate, expert network support without the expense of managing a full-time IT staff. Your network will derive added strategic value by becoming more available, productive, and secure. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    For most companies in Akron Ohio, nearby network service providers, whether consisting of outside consultants or a full-time maintenance staff, can handle the majority of network problems. However, serious problems can occur when your regular support personnel are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's online service professionals offer an easy, quick, and affordable way to supplement your local resources and to convey useful knowledge to improve your capability to handle future issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller offices often rely on individual freelance consultants. While freelance consultants carry smaller overhead than larger service companies and can often charge lower rates, they are often overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the lack of reserve help may require your business to wait for help during an emergency. As your network expands, network downtime and problems with vital software become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service experts to make sure your IT system remains up and running.

  • Create a Scalable Basis for Smooth Growth
    Businesses often begin with an information system implemented on a modest budget. Without a robust infrastructure, band-aid repairs often get piled on top of a shaky foundation. When a company grows, reliability and expandability issues can hinder the success of the organization. These badly designed systems require careful assessment, intelligent strategic planning, and wide technical knowledge to evolve to a system architecture able to deliver the solid foundation to handle vital business requirements and facilitate downstream growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller businesses require advice and technical training to negotiate an increasingly complicated array of product options available for accelerating business success and enhancing efficiency. Businesses hardly need a network consultant who is motivated to earn a commission on a specific vendor's technology. IT support and product selling can result in a scenario where the recommended solution is designed around a profitable technology instead of the genuine requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to align technical consulting with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical knowledge, refined support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

How Does My Business Start Getting Online Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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