Fast Online Support for Akron Ohio Networks
For organizations in Akron Ohio, Progent provides online support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic issues.
Progent's remote support experts provide excellent value due to the fact that they possess the real-world experience and are equipped with the advanced tools required to solve most information system problems rapidly. This lowers direct expenses since solutions use up minimal billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization benefits even more in indirect costs by reducing or avoiding system outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting experience is particularly important for businesses that rely on public clouds for critical infrastructure or applications such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing policy for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you receive. Unlike typical online support firms, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with situations where fast fixes somehow turn into large invoices. Progent's skill at solving problems efficiently means you saves money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of customized tools and field-tested processes which promote the maximum level of efficiency for remote technical support and repair for IT networks of any size. Progent's Technical Response Center can link to your environment without violating system security.
Progent's advanced technical support database system maintains detailed documentation of the service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of all help rendered to each Progent customer by any Progent consultant. This archive of anomalies and resolutions is structured as an easily accessible proprietary knowledge base that permits Progent's online support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft make available additional massive technical support knowledge bases and permit fast response from vendors' in-house support staff so Progent's remote service experts can arrive at the best solutions in the least time.
Online technical support services available from Progent to businesses in Akron Ohio include:
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Authorized Microsoft Windows Expertise
Progent's Microsoft-certified online support experts can deliver computer problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a broad variety of technology support services such as Microsoft Windows Server 2022 solution design and integration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
MS Exchange Server 2019 integration,
Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams configuration help, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Microsoft Office Communications Server 2007 upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of cost-effective PC desktop support services to assist you business to install, configure, repair, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and migration assistance and Windows 10 configuration support, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune consulting to centralize the management of your desktops along with your web-facing tablets and smartphones.
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Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier recognition for networking engineers, and indicates a person's technical knowledge at the master level. CCIEs can handle even the most difficult issues encountered in network planning, integration, management, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with IOS Software network administration utilities and developing alternate approaches or identifying program patches. Cisco CCIEs are an excellent value since their broad experience permits them to fix problems quickly. In many instances, less seasoned consultants can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can tie into your computer system via advanced remote support technology to provide efficient, secure, and economical diagnosis and remediation.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
City |
Address |
Phone |
Link |
Akron |
1717 Brittain Rd Akron, OH 44310 United States |
(234) 285-6100 |
Akron Network Support Services |
Cincinnati |
250 East 5th Street, 15th Floor Cincinnati, OH 45202 United States |
(513) 808-9721 |
Cincinnati Network Support Services |
Cleveland |
2515 Jay Ave. Cleveland, OH 44113 United States |
(440) 596-5997 |
Cleveland Network Support Services |
Columbus |
20 S 3rd St, Suite 210 Columbus, OH 43215 United States |
(614) 826-7776 |
Columbus Network Support Services |
Dayton |
301 W 1st St, Suite 200 Dayton, OH 45402 United States |
(937) 519-4355 |
Dayton Network Support Services |
Toledo |
5533 Southwyck Boulevard, Suite 101 Toledo, OH 43614 United States |
(419) 930-5536 |
Toledo Network Support Services |
Progent's Cisco CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of networking appliances. Cisco infrastructure expertise available from Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch consulting services, Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and troubleshooting, Cisco Voice over IP phones and IP video phones support and wireless VoIP phones integration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Access Points planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco VPN Integration help, and SIP and CUBE integration solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to guide organizations to complete the time-critical first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can assist businesses to locate and isolate breached devices and protect undamaged resources from being penetrated. If your Akron network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Services
Progent's ransomware recovery consultants can help your Akron organization to reconstruct a system damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's team of cybersecurity experts bring the broad range of knowledge necessary to reconstruct all critical facets of a targeted network rapidly and with little loss of data. To find out more, see Progent's ransomware removal and business restoration expertise.
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CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's qualified CISM and CISSP cybersecurity consultants offer a range of security services to enhance the immunity of your Microsoft Windows, macOS and OS X, or Linux network against internal or external threats or assist your company to clean up quickly after a serious breach. Security solutions offered by Progent cover comprehensive information security and compliance analysis using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious assaults; setting up firewalls; building secure architectures for off-site and mobile communication; protecting your email system from viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
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Cloud Integration Solutions

Progent offers expert online consulting services to help businesses of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine local IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Microsoft 365 integration solutions with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
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VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and hybrid cloud solutions that deliver maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation independent of the hardware used by the basic IP network.
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UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X specialists offer phone-based support services to address a broad array of computer technologies including system infrastructure, email systems, system and operational security, plus UNIX and Windows integration. For server consolidation and simplified administration in networks that combine Linux-based systems and Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates solutions of critical problems, minimizes network downtime, and cuts service costs.
Important Linux versions for which Progent can provide expertise include:
RedHat Linux
SUSE
Debian-GNU
Slackware
Ubuntu
Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based services designed to allow small and medium-size businesses to utilize the same advanced technology deployed by many of the industry's leading enterprises. Progent's ProSight line of network monitoring and management services addresses all critical areas of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your client-server infrastructure by providing an environment for performing common tedious tasks. These include health checking, patch management, automated repairs, endpoint setup, backup and recovery, anti-virus protection, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alert to your designated IT management personnel and your Progent consultant so potential issues can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding family of real-time management reporting plug-ins created to work with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has partnered with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a portfolio of management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and enable transparent backup and rapid restoration of critical files, apps, images, and VMs. ProSight DPS helps your business protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or software bugs. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected online account and give your password you are asked to verify who you are on a device that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized for this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may register several validation devices. To learn more about Duo two-factor identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Desk Services
Progent's Shared Help Desk Service provides a seamless extension of your core support resources. End user interaction with the Service Desk, provision of support, escalation, trouble ticket generation and updates, performance measurement, and maintenance of the support database are consistent regardless of whether issues are resolved by your corporate IT support resources, by Progent, or a mix of the two. Your business has unrestricted flexibility to expand or reduce your share of support work as required. Progent provides initial installation and onboarding of the professional services automation software plus documentation, validation and training.
For more information about ProSight Co-Managed Help Desk, see ProSight Shared Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and tracking updates to your dynamic information network. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic projects and activities that derive the highest business value from your network. Read more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's ability to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows customers to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:
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Help Desk Call Center Services
Progent's Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all aspects of remote Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Co-managed Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Help Desk staff of experienced information technology professionals gives your computer users in Akron Ohio immediate contact with a dependable technical support resource with extensive experience delivering telephone-based support and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a crucial driver of company efficiency, and Progent's target is to fix and not simply track technical problems.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers online and in-depth consulting expertise and education in special application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information about Progent's consulting, custom development, and education services, go to Progent's Applications Experts Team.
- Centralized and Streamlined Management of Hybrid Cloud Networks
System Center centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts can provide world-class remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Akron Ohio remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize Operations Manager to suit your business so that your computer maintenance is proactive and automated. By spotting possible problems before they expand into full-scale emergencies, system monitoring can head off stressful and expensive network failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by a combination of OS platforms.
How Your Akron Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency online help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.
For organizations and new ventures in Akron Ohio, Progent's online network support engineers are ready to provide expert and affordable system support the moment your organization has to have it. Over two decades of offering remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to fix computer problems rapidly while eliminating the cost and lost productivity that comes with on-premises support visits.
Even if your Akron organization relies on a regular freelance support technician or employs an in-house organization that know how to handle typical computer issues, Progent's Microsoft certified consultants are available to offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to resolve unexpected network crises or particularly complicated integration projects.
Details of Progent's Online Network Services for Akron Ohio
Progent's phone help, Internet-based troubleshooting, system security expertise, and network administration services offer companies in Akron Ohio unparalleled leverage for your IT budget. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's professionals can deliver your office world class network support while allowing you to avoid the cost and hassle of maintaining a large internal IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Contact with Microsoft Certified Professionals
Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Akron Ohio and is also ideal for networks in geographic regions that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad selection of Microsoft support utilities, service information, and on-going training.
- Per Minute Billing to Reduce Expenses
Progent provides remote support on a minute-by-minute basis, so you are charged only for the support you use. Progent requires no minimum fee for online help and asks for no monthly subscription fee for services provided during regular business hours. This saves you from paying big invoices for quick fixes.
- Access to Cisco Network Architecture Specialists
Progent's certified experts for Cisco can provide access to on-staff specialists with experience in planning, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you build fast, reliable, and secure infrastructure for wireline and wireless networking.
- Application Specialists Team
Progent's core support services consist of technology integration, MS Exchange Server expertise, corporate security design, and shared Help Desk services. Progent's Experts Team offers world-class consulting expertise for specific application areas. Help offered by the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Programming
Microsoft Project Expertise
Microsoft Office 365 solutions support
Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Support
BI Reporting Consulting and Training
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, MS SQL Server 2017 migration, SQL Server 2016 Application Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Project Management and Application Development
MySQL Management Support and Application Design
Apple Mac Support
Amazon MWS Software Design and Programming
By providing a convenient centralized source for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that meet the special requirements of your business.
- State of the Art Remote Access Software
Protected online access allows Progent's support experts to observe precisely what your users see. This makes it possible to produce fast solutions to problems that could otherwise demand an expensive personal visit. Cutting-edge remote access software and experienced technicians combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated network analysis.
- Compatibility with Leading VPN Products
Progent supports safe VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24x7 Support for High Network Availability
For offices with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help ensure maximum network uptime.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended especially for budget-conscious companies whose clients need instant recourse to a Help Desk service with expert phone support and complete escalation ability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT knowledge, fine tuned support tools, and understanding of enterprise networking enable companies to avoid the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or limited in-house resources.
Progent adds value by offering:
- Best Practices
Progent's staff of Microsoft and Cisco Premier experts average more than ten years of hands-on industry background, at the forefront of IT service, performing a wide range of IT projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This guarantees that you get not only world-class technical help, but also a consultant with field-tested approaches for applying technical knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for remote service and on-premises help by the minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no initialization fee and asks no monthly commitment for services provided during regular working hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be tempted to allow simple problems to fester.
- Complete Documentation of IT Services
Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local service firms who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation sent by each staff member to every client. The practice of documenting and organizing service activity allows more effective service and avoids a variety of common misfortunes such as when a support client is virtually held captive to a consultant who won't let go of vital service information.
- Automated Network Monitoring with MS Operations Manager
Progent is one of the only support companies to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from painful and costly service losses.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.