Fast and Affordable Online Troubleshooting for Akron Ohio Computer Systems
Fast Phone Consulting for Akron NetworksFor companies located in Akron Ohio, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-certified security consultants to help with advanced security design and diagnostic jobs.

Progent's online support experts provide exceptional value because they possess the practical background and have access to the sophisticated technology necessary to resolve the majority of network problems rapidly. Efficient support reduces direct expenses since solutions require minimal billable consulting minutes. Remote help also avoids the cost of sending an engineer to your office. Your company saves even more in indirect expenses by reducing or eliminating network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive online technical support know-how is particularly important for organizations that are dependent on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are billed only for the support that you receive. In contrast to many online support companies, Progent requires no startup fee or minimum payments. Progent's per-minute billing unit and clean model for billing avoid situations where quick fixes somehow end up as substantial tabs. Progent's penchant for disposing of technical issues quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of optimized tools and field-tested methodologies that permit the maximum level of effectiveness for online engineering help and repair for IT systems of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the staff of Progent's online support team to link to your computer system without breaching corporate security.

Progent's sophisticated technical support reporting application includes extensive records for all support that Progent's customers have been provided. Progent's team consultants have access to the details of support delivered to every customer by any Progent engineer. This history of issues and solutions is stored as a conveniently retrievable support knowledge base that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and permit quick response from manufacturers' internal engineering staff so Progent's remote service specialists can come up with optimal resolutions quickly.

Remote support provided by Progent to clients in Akron Ohio include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading corporations. The ProSight series of outsourced network management services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the complete threat progression including protection, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup technology companies to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow transparent backup and rapid restoration of important files/folders, apps, system images, plus virtual machines. ProSight DPS helps you protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human error, ill-intentioned employees, or application glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to determine which of these managed backup services are best suited for your IT environment.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for software and firmware patch management provide organizations of all sizes a versatile and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your dynamic IT system. Besides maximizing the protection and reliability of your IT network, Progent's patch management services permit your IT staff to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Find out more about Progent's patch management services.

  • ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
    Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you sign into a protected online account and enter your password you are asked to confirm your identity via a unit that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be utilized for this added form of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For more information about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is designed to assess your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your current cybersecurity posture and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Progent's charges for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Help Desk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive service desk solution that handles all aspects of remote desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve challenging issues.

    Progent's Help Desk consulting support can aid you in creating an efficient new Help Desk Call Center or improving your existing one, identifying or modifying Help Desk software to meet the unique requirements of your corporation, or providing occasional phone support staff to reinforce your in-house Help Desk resources during unusually busy events like software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology professionals offers your customers in Akron Ohio instant access to an effective network service resource with extensive experience delivering phone support and remote troubleshooting for networks based on Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a significant contributor to business productivity, and Progent's target is to fix rather than just record IT problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group provides online and in-depth consulting support and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for Microsoft applications such as CRM, MS Office Project, Office Word, and Microsoft 365 Excel. To read more information concerning Progent's expertise, customization, and training services, visit Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center2, expand or tune an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Akron Ohio remote hybrid network monitoring by providing System Center Operations Manager consulting. Progent can customize SCOM for your business so your IT support is proactive and automated. By uncovering potential issues before they evolve into network outages, proactive monitoring can head off inconvenient and costly service crises. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate a combination of OS platforms.
How Your Akron Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote support with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Akron Ohio, Progent's phone-based computer support engineers can provide effective and economical system support whenever your business needs it. Long experience delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix network problems quickly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Akron organization works with a regular independent consultant or maintains a full time IT staff that know how to deal with common network issues, Progent's Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the knowledge to deal with sudden network emergencies or especially complicated integration projects.

Advantages of Progent's IT Support for Organizations in Akron Ohio
Progent's remote technical help services enable your Akron organization to enjoy the advantages of immediate, world-class IT support without the cost of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by being increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    For most offices in Akron Ohio, local network support providers, whether made up of independent consultants or a full-time IT staff, can resolve the majority of technical issues. On the other hand, major troubles sometimes strike when local support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your local support personnel. In these instances, Progent's on-call support professionals give you an easy, fast, and affordable solution to supplement your local resources and to transfer useful information to improve your ability to handle future issues in-house.

  • Reduced Reliance on Individual Consultants
    For IT maintenance, smaller offices commonly depend on independent freelance service providers. Although freelance service people carry less internal costs than larger support firms and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the absence of fallback personnel may require your business to wait for help during an IT crisis. As your company expands, system downtime and problems with vital applications are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service experts to make sure your network stays available.

  • Create a Solid Foundation for Seamless Growth
    Businesses often begin with an information system created on a shoestring budget. Without a strong infrastructure, slap-dash fixes can get thrown onto a weak foundation. As a network grows, stability and expandability issues can impede the productivity of the business. These badly built systems need proper assessment, smart long-term planning, and extensive IT knowledge to evolve to a system architecture able to deliver the solid foundation to handle vital business requirements and facilitate future growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller offices need guidance and technical education to negotiate an increasingly complex maze of technology options capable of accelerating business growth and enhancing productivity. They hardly need a computer engineer who is trying to sell a certain vendor's products. Network consulting and product selling can result in a scenario where the recommended solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts by selling just services rather than products. This enables Progent to align technical consulting with the real needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical experience, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on industry experience, at the forefront of IT service, performing a broad range of IT projects for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support team. This means that you get not just expert technical help, but also a consultant with proven methods for applying computer knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits by the minute. Consequently, you owe exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for services provided during normal business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you will not be tempted to permit less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by every staff member to each customer. The discipline of detailing and archiving support activity allows more efficient support and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to offer 24x7 network tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.



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    Dynamics GP 2010 software is a full-featured business management and analytics solution that integrates information and operations throughout your business, communicates seamlessly with other solutions, and brings together workers, clients and suppliers unrestricted by time or location. Created for small to mid-size companies, Microsoft Dynamics GP 2010 and Dynamics GP Version 10.0 deliver functionality for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, human resource management, CRM, field service, manufacturing, retail management, and online business services. Progent can show you how to install and maintain a robust, protected server and network environment to support Microsoft Dynamics Great Plains, and can provide expert Great Plains professionals to help your company exploit the full potential of Dynamics GP 2010.

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    Progent's CISSP-premier cybersecurity consultants can assist businesses of all sizes with any aspect of information system security. Progent can implement cost-effective security solutions that guard a small business against modern threats or Progent can design, configure, and monitor an end-to-end security environment for hybrid enterprise networks that support onsite, remote, and mobile users accessing IT resources distributed across a mix of physical datacenters and various clouds.

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    NetDocuments (NetDocs) is a cloud-based document management system (DMS) built specifically for law practices. Progent offers online guidance from NetDocuments consultants who can help your law firm to design, deploy, administer, tune, or troubleshoot a document management system (DMS) environment powered by NetDocs.

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    Progent offers the assistance of a certified VMware VCDX expert to help your organization design, deploy, administer and repair VMware vSphere and vCloud-based virtualization ecosystem for local datacenters, private and public clouds, or hybrid systems. Progent can provide world-class expertise for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent offers in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that deliver high uptime, fault tolerance, and disaster recovery.

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    Progentís Microsoft-premier consultants can help your organization to enhance your desktops from 32 to 64 bits. Progent can help you to understand the risks and advantages of migrating to 64-bit PC desktop processing, design an efficient upgrade strategy that minimizes operational disruptions, and offer economical, professional online support to assist your organization to install 64-bit PC desktop software and application software on your existing computers.

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    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new threats.

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    Progentís Technical Response Center (TRC) offers nationwide extended hours remote help for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service engineers provide after-hours telephone support and remote direct network access to troubleshoot and resolve network problems rapidly and economically. The breadth of technical expertise represented by Progent's staff of country-wide support engineers allows Progent to escalate even the most difficult problems to appropriate specialists as required. For critical problems, the Technical Response Center tries to respond to your request for service within one hour.

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    Progent's Microsoft-certified consulting experts have more than 10 years of experience designing, implementing, optimizing and repairing SCOM solutions and offer companies of all sizes advanced remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that provides the performance and availability needed to watch over your IT resources effectively, whether your datacenters are onsite, in the cloud, or a hybrid solution. Progent can also assist you to install and customize Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric and Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or onsite technical support to help you to remediate critical issues detected by Microsoft SCOM 2012.

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    Microsoft Lync 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop collaboration, and both VoIP and traditional public switched telephone network (PSTN) voice communication. Lync Server 2010 can extend the capability of Exchange Server, SharePoint Server and Office desktop or Microsoft 365 and simplify management via integration with Active Directory. Lync can also reduce expenses by eliminating Voice-over-IP equipment and subscription services, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence consultants offer remote and onsite support to assist you to manage and repair your existing Lync Server 2010 deployment or evaluate the advantages of upgrading from Lync to Skype for Business, which is the new version of the product family. Progent can also assist your organization to plan and carry out an efficient Skype for Business migration.

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    Progent's Cisco certified networking consultants have extensive background assisting ISPs to architect, deploy, administer, tune, and troubleshoot fault-tolerant, extensible connectivity solutions suitable for shared public networks.

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    Progent's Microsoft-certified consultants can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from an older release of Microsoft Windows. Remote and onsite assessment and migration services for Windows 10 available from Progent's consultants include ROI estimates, project coordination, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid integration, mobile device management, teleworker connectivity, data and identity security, automated provisioning and administration, network optimization, Wi-Fi support, business continuity planning, custom training for network management personnel and end users, and ongoing Call Center support services.

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    Progent's ProSight Email Guard solution uses the technology of leading information security companies to provide web-based control and world-class security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall.

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    Microsoft allows you to create transparent hybrid networks that integrate Microsoft 365 Exchange Online and local Exchange deployments. This allows you to have certain mailboxes located at your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's certified Exchange consulting team can assist your organization with any facet of planning, implementing and debugging your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can deliver occasional expertise to help you through challenging technical issues and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is completed on schedule and on budget.

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    Progent provides the services of Microsoft and Cisco-Premier IT support professionals to offer customers economical alternatives to help businesses optimize the benefits of Microsoft and Cisco products. For networks that span from small offices to large enterprises, Progent's network engineers can show you how to enhance your information system's e-mail infrastructure, protection, reliability, throughput, and system management.

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    Progentís Wireless Consulting Services provide a convenient, economical option for companies of any size to configure, manage, monitor and repair cutting edge wireless network solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and install hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless email and web-based applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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    Progent's ProSight Virtual hosting services provide small and midsize companies a range of benefits including reduced capital expenditures, reductions in operational expense, better executive focus, enterprise-class security, enhanced fault tolerance, and business continuity.

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