Fast Online Technical Support for Akron Ohio Information Networks
Immediate Remote Support for Akron NetworksFor organizations in Akron Ohio, Progent offers remote help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security architecture and diagnostic issues.

Progent's online support experts provide excellent value because they possess the real-world experience and are equipped with the advanced tools needed to solve most information system problems rapidly. Efficient support reduces direct expenses because solutions use up fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits even more in incidental costs by reducing or eliminating network outages and related costs stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive online consulting expertise is especially helpful for organizations that rely on public clouds for critical infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are charged just for the support that you receive. Unlike many remote support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate scenarios where fast repairs somehow end up as major bills. Progent's penchant for handling problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and proven processes which ensure the highest degree of effectiveness for online technical support and troubleshooting for IT networks of any size. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the engineers of Progent's remote service group to communicate with your environment remotely without compromising network security.

Progent's proven customer support reporting application stores thorough documentation of the service that Progent's customers have received. Progent's team engineers have the benefit of the details of support delivered to each Progent customer by any engineer. This history of anomalies and resolutions is organized as an easily exploitable internal database that permits Progent's online support professionals to communicate their experiences company-wide to make sure that the value of Progent's support grows over time. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other extensive support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service specialists can find the best solutions quickly.

Online technical services offered by Progent to companies in Akron Ohio include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. The ProSight portfolio of IT management outsourcing services covers all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to provide centralized control and world-class security for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating devices that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT programs. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk support services, and Help Desk process consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to resolve complex issues.

    Progent's Help Desk consulting expertise can guide you in creating an effective new Help Desk or improving your existing one, evaluating or customizing Help Desk Call Center software products to address the unique requirements of your corporation, or providing occasional phone support staff to supplement your existing Help Desk team to deal with demanding scenarios such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology professionals offers your computer users in Akron Ohio rapid assistance from a dependable support group with extensive background providing telephone-based support and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk perception as a significant contributor to company success, and Progent's policy is to resolve and not merely document network issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply remote advanced engineering expertise and training in specific business application fields including ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting, programming, and education for popular Microsoft applications including CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, custom programming, and training offerings, refer to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers companies in Akron Ohio remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your computer maintenance is proactive rather than reactive. By spotting possible issues before they expand into crashes, remote monitoring can head off stressful and costly information system crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Windows networks, or networks powered by a mix of operating systems.
How Your Akron Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Akron Ohio, Progent's phone-based network support specialists are ready to deliver expert and cost-effective system support whenever your company requires it. Long experience offering remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to solve IT problems quickly while eliminating the cost and lost time associated with on-site service calls.

Even if your Akron business relies on a regular independent support technician or employs a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the time or the expertise to deal with sudden system crises or especially complex integration problems.

Advantages of Progent's Network Help for Companies in Akron Ohio
Progent's remote technical help services allow your Akron business to realize the advantages of on-call, enterprise-class network support without the cost of maintaining a full-time IT organization. Your network will acquire added strategic value by being more available, efficient, and secure. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    For most organizations in Akron Ohio, local network service providers, whether consisting of outside consultants or a full-time maintenance staff, can solve typical network problems. On the other hand, major troubles can strike when your regular resources are overstretched or absent, and some problems may stem from technology that is beyond the scope of your onsite support technicians. In these instances, Progent's on-call support professionals give you a convenient, fast, and economical solution to augment your local resources and to transfer useful information to improve your capability to resolve downstream issues locally.

  • Reduced Reliance on Individual Service Providers
    For network support, smaller organizations often rely on individual freelance service providers. While freelance consultants have smaller overhead than big consulting companies and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in training, the lack of fallback help may require your business to wait for assistance during an emergency. As your business grows, system downtime and trouble with critical software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a ready source of backup support experts to insure your network stays available.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an information architecture implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get thrown on top of a weak foundation. As a network grows, reliability and expandability problems can impede the success of the organization. These badly designed systems require proper analysis, smart strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to meet critical business requirements and simplify downstream growth.

  • Work with Solution Providers Instead of Product Sellers
    Smaller businesses require guidance and technical training to negotiate an increasingly complex maze of technology options capable of promoting business success and enhancing efficiency. These companies do not need a computer consultant who is motivated to resell a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is built around a predetermined technology instead of the genuine requirements of a business. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align technical consulting with the best needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's head count, range of IT knowledge, refined remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    Progent's Microsoft-certified consultants can help organizations of any size to follow best practices to configure SCVMM 2012 hosts and host groups, fabric, storage, and libraries; plan, integrate, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist your business to upgrade from an earlier version of SCVMM or from a third-party management platform, and Progent can show you how you to enhance and troubleshoot your existing SCVMM environment so you get maximum return on investment.

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    Progent's Microsoft-certified consulting experts have over a decade of background planning, deploying, optimizing and repairing Microsoft SCOM solutions and can provide companies of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can help you to design an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your datacenter efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid solution. Progent's SCOM consultants can also assist you to import and set up System Center 2012 Operations Manager management packs according to leading practices for tracking network infrastructure and Microsoft and 3rd-party applications and services. In addition, Progent can provide fast remote or onsite technical support to assist you to fix critical issues detected by Microsoft SCOM 2012.

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    Small to mid-sized businesses can now enjoy all the benefits of System Center Operations Manager and in addition have quick access to Progentís Microsoft and Cisco Premier IT support professionals. With Progent's affordably priced network service programs, small and midsize organizations can select a basic System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing solution. Progent supports Operations Manager to provide small business networks world-class reliability, protection, and productivity.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies over a quarter century of background assisting manufacturing, distribution and service companies to simplify supply chains and streamline critical processes to bring products to market quickly and adhere to customer schedules dependably. Progent offers the skills of an ERP consultant with more than two decades of experience working with the Infor CloudSuite Industrial/SyteLine product family. Progent offers online or on-premises services that spans from occasional guidance to end-to-end solution planning and project management. Sample consulting services offered by Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, data conversion, Excel and SQL integration, training, and database administration.

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    Progentís Microsoft-certified experts can provide small and medium sized businesses IT consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for intelligently connecting people, groups and information. SharePoint Portal Server offers a common spot for your employees or clients to connect to, manage, distribute and interact with relevant information, documents, and applications and to communicate with other people. It enables faster and more intelligent decisions, more effective access across teams and more economical business practices. The primary objective of SharePoint Server is to bring together, in a relevant way, all of the diverse sources of information available within and without an organization. Windows SharePoint Services connect employees, clients, workgroups and projects with the data theyíve created in a way that makes data convenient to locate, retrieve and re-use.

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    Progent is looking for a variety of full-time employees including solutions-driven Microsoft Certified Systems Engineers; system experts with Cisco CCNP or CCIE credentials; and consultants for advanced system design with experience in mobile connectivity, wireless integration, non-stop systems, business continuity solutions, data preservation, and server virtualization. Progent is also looking for desktop support technicians, remote troubleshooting professionals, and CISSP or CISA accredited security professionals. We are also hiring experienced managers who can perform efficiently in our dynamic, virtual office environment. Progent works with independent consultants with specialized expertise and field background in high-demand information technology areas outside our main service focus. Progent's Experts Team hires contractors who offer consulting and development services for mission-critical solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have in-depth expertise with non-Microsoft platforms such as Linux, Macintosh, or Sun, or offer world-class help in technologies like telecom, web site design, Electronic Data Interchange, eCommerce, or dbm programming. Independent consultants certified by us cooperate with Progent's full-time engineers to provide end-to-end IT services for small and midsize company networks.

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    Exchange 2013 incorporates significant enhancements to the capabilities of its predecessor Exchange Server 2010 and delivers powerful innovations plus a revamped structure. These enhancements favorably impact key IT areas such as manageability, high availability (HA), security and compliance, cost of ownership, teamwork, expandability, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the potential advantages of migrating to Microsoft Exchange Server 2013, create an efficient test and deployment plan, and educate your IT staff to maintain your Exchange 2013 solution. Progent can also provide ongoing remote consulting and support and management services for Exchange Server 2013.

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    Barracuda Backup is a low-cost, subscription-based backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built physical appliance built by Barracuda or a virtual appliance with similar functionality but which utilizes your own storage hardware. Barracuda Backup protects vital business data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide range of consulting services to assist your business to plan, configure, manage and troubleshoot a backup and disaster recovery solution built on Barracuda Backup.

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    Our Experts Group offers support in key fields including Apple OS networking and applications; Consulting for Linux, UNIX-powered, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM expertise; Line-of-business and vertical application support; CIO, business analyst, and project logistics services; Special applications design and deployment; Web, electronic business, Electronic Data Interchange, and client portal design and deployment; DBM management and efficiency consulting; Business intelligence expertise; and Telecommunications architecture support.

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    Dynamics GP/Great Plains can help you expand and control your company more efficiently by delivering deep access to decision-driving data and a rapid return on investment. Dynamics GP offers important productivity benefits such as its ability to extend the presence of your organization, manage your accounting, automate financial processes, unify procedures throughout your company, improve inventory control, enhance order accuracy, grow sales and minimize lead-time, and maximize free cash flow. Progent can show you how to set up and manage a reliable, secure server and network foundation to support Great Plains, and can provide expert Dynamics GP/Great Plains support professionals to make sure you derive all the advantages of your Microsoft Dynamics GP/Great Plains business management system.

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    Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine local resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Azure hybrid cloud design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has 20 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.

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    For help writing, improving, or repairing applications for Microsoft Windows, any version of Linux, or the Web, Progentís expert team of program developers, relational database designers, and software project managers can ensure you get the project done on schedule and within your budget. Progent's seasoned software developers can provide cost-effective and expert remote help for projects as simple as creating VBA macros for Excel or as large as rolling out mission-critical database applications based on SQL Server or MySQL.

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    Progent's CCIE-certified networking experts can provide high-level support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover systems.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent's disaster recovery support and business continuity engineers can show you how to design a disaster recovery strategy in case of an IT network catastrophe. Progent can help you create a complete disaster recovery strategy that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified consultants can also help you build an affordable, high-availability system architecture that takes into account availability issues involving a wide range of infrastructure technologies and procedures.

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    Progent's Microsoft-certified consulting experts have over 10 years of experience designing, implementing, optimizing and repairing Microsoft SCOM solutions and can provide organizations of all sizes advanced remote or onsite consulting services for System Center 2012 Operations Manager. Progent can assist your company to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and resilience required to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric as well as Microsoft and third-party apps and services. In addition, Progent can deliver fast online or onsite troubleshooting to assist you to remediate critical issues uncovered by SCOM 2012.

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