Fast and Affordable Remote Support for Akron Ohio Computer Systems
For organizations located in Akron Ohio, Progent provides remote help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle high-level security architecture and diagnostic issues.
Progent's online support experts provide excellent value because they possess the practical experience and are equipped with the advanced technology needed to solve most information system problems quickly. Efficient support reduces immediate expenses because solutions accumulate fewer billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your company saves additionally in incidental expenses by minimizing or eliminating system downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is particularly helpful for businesses that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite IT support may not be useful.
Progent's billing model for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay only for the support that you receive. In contrast to many online service companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where fast solutions somehow end up as big bills. Progent's skill at solving problems efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of customized technologies and field-tested processes that permit the maximum degree of effectiveness for online help and troubleshooting for computer networks of any size. Progent offers protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to link to your computer system remotely without breaching network security.
Progent's sophisticated customer support database system keeps comprehensive records describing all support that Progent's clients have been provided. Progent's authorized consultants have access to the details of all help rendered to each Progent customer by every consultant. This archive of problems and fixes is structured as a readily accessible support knowledge base that allows Progent's online support experts to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's extensive list of accreditations and close relationships with key industry leaders including Cisco and Microsoft make available additional vast technical support databases and allow fast access to vendors' in-house support staff so Progent's online consulting specialists can come up with optimal resolutions in the least time.
Remote technical support services offered by Progent to companies in Akron Ohio include:
Authorized Microsoft Windows Support
Progent's Microsoft-expert remote support professionals can provide network repair and IT support for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist your company with a broad variety of technology support including Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server deployment,
MS Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams configuration help, Skype for Business migration support, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of affordable PC desktop support services to help you company to install, configure, repair, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services include offering Windows 11 planning and upgrade support and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your PCs along with your cloud-connected mobile devices.
Talk to a Cisco CCIE for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and certifies a person's network technology skills at the master level. Cisco-qualified CCIEs can handle the most challenging challenges associated with network design, installation, maintenance, security, and repair. Cisco CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with IOS network management tools and developing workarounds or identifying program updates. Cisco CCIEs offer exceptional value since their deep expertise allows them to find solutions for problems rapidly. In common instances, less seasoned engineers can struggle for hours or even days with the same problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can communicate with your network using state-of-the-art remote troubleshooting tools to perform quick, safe, and affordable diagnosis and remediation.
Ohio State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Ohio.
Progent locations in Ohio State
||1717 Brittain Rd
Akron, OH 44310
||Akron Network Support Services
||250 East 5th Street, 15th Floor
Cincinnati, OH 45202
||Cincinnati Network Support Services
||2515 Jay Ave.
Cleveland, OH 44113
||Cleveland Network Support Services
||20 S 3rd St, Suite 210
Columbus, OH 43215
||Columbus Network Support Services
||301 W 1st St, Suite 200
Dayton, OH 45402
||Dayton Network Support Services
||5533 Southwyck Boulevard, Suite 101
Toledo, OH 43614
||Toledo Network Support Services
Progent's CCIEs can provide consulting for all of Cisco's top-selling selection of infrastructure devices. Cisco infrastructure expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers setup and debugging, Catalyst switch consulting and support services, Cisco Nexus switch consulting services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones configuration, Cisco Meraki Wi-Fi access point layout and configuration, Cisco Aironet Access Points consulting help, Cisco wireless controllers integration consulting, Cisco Security and VPN Setup and troubleshooting services, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent also offers online and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is intended to guide organizations to take the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can assist you to locate and quarantine infected servers and endpoints and guard clean resources from being penetrated. If your Akron network has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Ransomware Removal and Operational Continuity Help
Progent's ransomware recovery experts can help your Akron organization to reconstruct an IT network victimized by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim. Progent's group of IT security specialists have the wide selection of knowledge required to reconstruct all vital components of a targeted network quickly and with little data loss. To find out more, see Progent's ransomware cleanup and operational continuity experts.
CISM and CISSP Certified Network Security Experts
Progent's certified CISM and CISSP cybersecurity experts can provide a variety of system protection solutions that can enhance the defenses of your Windows, Apple macOS and OS X, Linux network against attacks or help your company to clean up quickly following a serious breach. Security consulting services offered by Progent include: comprehensive data security assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious attacks; integrating firewalls; building safe techniques for remote and mobile connectivity; guarding your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid topologies that seamlessly combine local resources along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration services such as Microsoft 365 Exchange Online integration with on-prem Exchange deployments,
Azure hybrid cloud design and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering applications and services rapidly after an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to plan, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for managing private and hybrid cloud environments that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X specialists offer online consulting services to cover a wide spectrum of computer technologies such as network infrastructure, messaging systems, network and operational security, plus UNIX and Microsoft Windows integration. For server hardware economization and easy management in networks that include Linux-based systems and Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from older systems to MS Windows or Linux solutions. Progent's group-based approach to solving network issues enables fast escalation, if necessary, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent online help troubleshooting problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Mac OS X
IBM AIX Operating System
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior analysis technology to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to address the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a selection of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and allow transparent backup and rapid restoration of vital files, applications, system images, and virtual machines. ProSight DPS helps your business avoid data loss caused by hardware failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your network.
- Progent's Patch Management: Patch Management Services
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. Besides optimizing the protection and functionality of your computer network, Progent's software/firmware update management services allow your IT team to focus on more strategic initiatives and activities that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other out-of-band devices. With Duo 2FA, when you sign into a secured online account and enter your password you are asked to verify your identity via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be used as this second means of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register several verification devices. For details about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of in-depth management reporting utilities created to integrate with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their networking appliances like switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any looming problems can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's preparedness either to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special areas of information technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Akron Business Can Contact Progent's Remote Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, co-managed Help Desk support services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to resolve challenging issues.
Progent's Help Desk consulting expertise can aid you in establishing an efficient new Help Desk Call Center or improving your existing organization, evaluating or modifying Call Center software products to handle the special requirements of your corporation, or providing occasional phone support staff to supplement your existing Help Desk resources to deal with demanding scenarios such as software transitions, major upgrades, or rolling out brand new business software.
Progent's Call Center team of experienced network experts gives your workers in Akron Ohio instant contact with a reliable technical support group with years of experience providing phone help and remote repair service for networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a crucial driver of company performance, and Progent's target is to solve instead of just record IT problems.
- Business Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Experts staff offers online professional consulting expertise and training in key application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. To learn more about Progent's consulting, programming, and education offerings, see Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consulting experts offer advanced remote and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center2, expand or optimize an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring Support
Progent offers organizations in Akron Ohio online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting services. Progent can tune SCOM for your environment so that your IT maintenance is proactive and automated. By spotting emerging issues before they cause downtime, system monitoring can head off stressful and costly information system breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows networks, or environments that support a variety of OS platforms.
To contact Progent about urgent online assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Akron Ohio, Progent's phone-based network support engineers can provide effective and cost-effective system help the instant your business has to have it. Over 20 years of offering remote repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to fix computer problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.
Even if your Akron organization works with a regular independent support technician or maintains a full time organization that know how to deal with common computer issues, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the bandwidth or the knowledge to deal with unexpected network crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Businesses in Akron Ohio
Progent's online technical help services allow your Akron organization to realize the benefits of on-call, expert network support without the expense of maintaining a full-time IT staff. Your information system will acquire greater business value by being more available, productive, and protected. Benefits to your company include:
- Seamless virtual extension of your local support resources
For most offices in Akron Ohio, nearby network support providers, whether consisting of freelance consultants or a full-time IT staff, can handle typical network issues. However, major troubles might occur when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your usual service personnel. In these cases, Progent's online service experts offer an easy, quick, and economical way to augment your local help and to pass on valuable knowledge to increase your ability to resolve downstream problems locally.
- Less Reliance on Freelance Service Providers
For network maintenance, smaller companies commonly rely on independent freelance service providers. While freelance service people have less overhead than larger service companies and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the absence of fallback help may require your company to go without assistance during an emergency. As your company grows, system downtime and trouble with vital applications are more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service expertise to insure your IT system stays up and running.
- Create a Scalable Basis for Smooth Growth
Businesses often start with an IT architecture created on a shoestring budget. Without a strong framework, slap-dash fixes often get piled onto an unstable foundation. When a company grows, stability and expandability problems can hinder the productivity of the organization. These poorly designed environments require careful assessment, intelligent strategic planning, and extensive IT expertise to evolve to a system architecture that can deliver the stable foundation to meet current business requirements and facilitate future expansion.
- Work with Problem Solvers Rather Than Product Resellers
Smaller offices need advice and technical training to negotiate an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing productivity. These companies hardly need a computer consultant who is motivated to resell a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed
solution is built around a profitable product rather than the true needs of a business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to align technical expertise with the real needs of customers.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, range of IT experience, fine tuned support tools, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
How Does My Business Begin Getting Online Network Help from Progent?
- Certified Expertise in Microsoft's Full Line of Servers
Progent offers in-depth support for Microsoft's popular server platforms with services such as Microsoft Windows Server 2022 solution design and migration expertise, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 Server deployment, MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help per minute. Consequently, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast solutions so you won't be tempted to permit less critical problems to fester.
- Full Records of IT Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small service organizations who provide scant documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports transmitted by each staff member to each client. The practice of documenting and organizing support activity allows more efficient service and avoids a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from painful and costly availability losses.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.