Fast and Affordable Remote Support for Akron Computer Systems
Immediate Online Help for Akron SystemsFor companies located in Akron or anywhere in the state of Ohio, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking problems, as well as the services of CISSP-accredited security experts to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional value due to the fact that they possess the real-world experience and have access to the sophisticated technology required to solve the majority of information system problems quickly. Efficient support reduces direct expenses because solutions accumulate minimal billable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with incidental expenses by minimizing or eliminating network downtime and related losses resulting from business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support experience is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for remote help is structured to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you receive. In contrast to typical online service firms, Progent asks for no startup fee or minimum job duration. Progent's one-minute billing unit and clean model for billing save you from situations where fast repairs manage to turn into major bills. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized technologies and field-proven processes which permit the maximum level of effectiveness for remote technical support and repair for information networks of any size. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's online support team to communicate with your system without compromising network security.

Progent's advanced service database system includes detailed documentation for the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of assistance rendered to every client by every Progent consultant. This database of issues and resolutions is organized as a readily exploitable proprietary database that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and working relationships with key technology companies such as Cisco and Microsoft make available other extensive support databases and permit priority access to vendors' internal support staff with the result that Progent's online service experts can determine the most efficient solutions quickly.

Remote technical support services available from Progent to companies in Akron and throughout the state of Ohio include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced technology deployed by some of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical facets of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also assist your company to set up and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows rapid recovery of critical data, apps and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious network management activities, WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding appliances that need important updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so all looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Call Center service offerings for organizations with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progentís Co-managed Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center staff of experienced information technology consultants provides your customers in Akron or anywhere in the state of Ohio instant contact with a dependable network service group with extensive experience delivering telephone-based help and remote troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a significant enabler of company efficiency, and Progent's goal is to solve instead of simply annotate network issues.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based professional engineering expertise and training in key application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft business applications such as CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more on Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Akron, or anywhere in the state of Ohio, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager for your environment so that your network support is proactive rather than reactive. By detecting looming issues before they cause downtime, automated monitoring can avoid disruptive and expensive service breakdowns. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate a combination of operating systems.
How Your Akron Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency remote support with Microsoft Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Akron or throughout the state of Ohio, Progent's online computer support specialists can deliver expert and affordable system help the moment your company requires it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine online access tools to fix IT problems quickly while eliminating the cost and lost time that comes with on-site support calls.

Even if your Akron organization relies on a regular independent support technician or employs an in-house organization that can deal with common network problems, Progentís Microsoft certified engineers can still offer a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the experience to fix sudden system emergencies or particularly complicated integration projects.

Features of Progent's Remote Network Services for Akron
Progent's online support, remote troubleshooting, network security consulting, and network administration services give offices in Akron or anywhere in the state of Ohio the greatest leverage for your IT budget. Whether you need occasional phone support and remote network repair or full-time Help Desk support and system management, Progent's experts can provide your office world class IT support while allowing you to avoid the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT expertise, refined support tools, and understanding of corporate IT allow companies to escape the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.