For small company network systems located in the state ofAlabama, Progent's Microsoft certified professionals can provide remote phone help and troubleshooting to repair your computer system issues fast and affordably. Progent has developed top-notch expertise, advanced software tools, and support databases to identify and resolve network problems without the expense and delays associated with on-site service visits.

If yourAlabamabusiness is situated outside of the larger metropolitan areas such asBirmingham, Birmingham, Mobile, or Huntsville, your nearby computer support choices may be limited in skills, or not available during urgent situations. This can result in a office network that is unusable or causing efficiency loss due to technical problems persisting for too long. Progent's team of seasoned network consultants average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical tasks for a extensive range of clients. This means you get not just the technical know how needed for the job, but a consultant with demonstrated methods for applying those skills to deliver excellent network solutions.

Backup/Restore Expertise for At-Home Workers
Progent can help small and medium-size companies to plan, install, test and troubleshoot backup/recovery systems required for telecommuters. For details about Progent's backup consulting services for teleworkers, go to backup/restore expertise for teleworkers.

Ekahau-certified Wi-Fi Network Planning Experts
Progent's Ekahau-certified Wi-Fi site design experts can help your business to design, implement, tune, manage and debug a Wi-Fi network adapted to your building. Progent offers online or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF analysis, Ekahau Analyzer for debugging RF problems, Ekahau Insights for managing the health of multiple Wi-Fi networks, and Ekahau Capture to capture Wi-Fi radio packets with the Ekahau Sidekick device to assist experts to resolve difficult Wi-Fi problems.

Wireless Site Survey
Progentís Wireless Site Survey helps you to design and implement a wireless LAN optimized for your environment, providing you a WLAN that has the reception, performance, load-handling capability, QoS, security, and roaming capability your business needs. Progent's predictive Wi-Fi design services can be performed offsite and make use of advanced RF simulation and analysis software to design a cost-effective wireless network. Progentís on-premises survey includes physical inspection, RF and security audits of your current WLAN, evaluation of your site's layout, testing for radio frequency interference, RF propagation modeling, selection of the best placement for customer-requested Wi-Fi Access Points. Placement and configuration services for Wi-Fi access points include Aironet wireless access point configuration support, Cisco Small Business 100/300/500 wireless access points consulting services, Catalyst 9100 Series WiFi 6/6E APs solution design, Meraki wireless access point integration and consulting services, and Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration.

Progent is a Microsoft-certified Partner
Because Progent is a Certified Partner for Microsoft, each Progent consulting expert has access to the technical and educational resources required to deliver the best information technology help possible. Progent's IT outsourcing, Contact Center, Microsoft 365 deployment support, and software programming services permit small and midsize business customers to take advantage of the broad array of skills associated with the IT departments of large companies without the significant cost and hassle of maintaining a large in-house support staff.

Microsoft SharePoint 2013 Support Services
Progent has been providing SharePoint consulting services since the initial SharePoint product was published. Progent's SharePoint Server 2013 consultants can help your company to manage your current SharePoint deployment or move up to a newer on-premises release of SharePoint or to SharePoint Online for a cloud-based or hybrid solution. For details on migrating, see SharePoint Server 2019 upgrade services.

Microsoft Windows 8.1 Administration and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consultants can deliver a range of network consulting services to assist organizations of any size to support, administer, and troubleshoot environments that incorporate desktops, notebooks, tablets, or Windows phones based on Windows 8.1. Progent's consultants also offer Windows 10 migration assistance and Windows 11 deployment expertise.

Amazon Web Services (AWS) Planning and Integration Consulting
Progent's Amazon AWS integration experts offer affordable online consulting to help companies to access Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for value-priced long-term archiving. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, readiness evaluation, system design, pilot testing, deployment, administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN access and can show you how to deploy cloud-based or hybrid environments that seamlessly integrate Amazon AWS cloud services. Progent can provide as-needed support or Progent can deliver comprehensive project management outsourcing or co-sourcing to help you move smoothly to the Amazon AWS platform.

Windows Server 2022 Planning and Integration Support
Windows Server 2022 expands on the technology behind Microsoft Windows Server 2019 and related software and services to provide improvements in key areas that include security in depth, integrated support in Azure for major Windows Server applications, unified management for hybrid on-prem and multi-cloud deployments, plus greater uptime for Azure-based VMs. Progent's certified Windows Server 2022 consultants can assist your business to plan and carry out an efficient migration to Windows Server 2022 based on your existing network architecture or an updated on-prem, cloud-centric, or hybrid architecture. Progent's consultants can help you to assess the business value of moving to Windows Server 2022 and can show you how to deploy Microsoft Windows Server 2022's latest features like Hotpatching, DNS-over-HTTPS, and Storage bus cache for standalone servers. For details, see Windows Server 2022 solution design and integration expertise.

Disaster Recovery/Business Continuity Planning Help
Progent can provide high-level remote expertise for business continuity planning, testing, and training to help your company to prepare for possible disasters, minimize service disruption for your most critical IT operations, avoid lost information, and comply with examiners' letters and contractual obligations. Progent's business continuity consultants can team with your management and IT administration staff to perform risk and business impact evaluation, identify dependencies, identify the resources needed to run your business, prioritize key IT functions and specify acceptable recovery times, qualify hot backup centers, set up secure offsite connectivity for key employees, plan emergency notification mechanisms and assign duties for personnel, document a comprehensive recovery and test plan, and provide training for key people to carry the business continuity plan. Progent's Windows Server 2019 high availability cluster consultants and Windows Server 2016 disaster recovery/business continuity consultants can help you to design and build a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster tools proven in Microsoft's Azure public cloud.

Microsoft Exchange 2010 Server Migration Help
Progent's Microsoft-certified Exchange 2010 Server engineers can help you to manage and troubleshoot your current Exchange 2010 Server deployment or provide the expertise of seasoned Microsoft Exchange 2016 professionals and Exchange Online specialists to help you assess the benefits of upgrading to a current release of Microsoft Exchange that offers fast ROI by improving your workers' efficiency, lowering the cost of hardware and support, streamlining administration, and consolidating your vital communications platforms.

Ransomware Removal and Recovery Consulting
Recent variants of crypto-ransomware not only encrypt vital on-line files but also infect all available system backup resources. Progent's proven ransomware cleanup consultants can assist your business to reconstruct a network victimized by a crypto-ransomware crypto-worm such as Ryuk, Dharma, NotPetya, Cerber, MegaCortex, or Locky. To learn more, visit ransomware cleanup and system restoration services.

Responsiveness of Progent's Technical Response Center for Online Technical Support
Progent's Technical Response Center (TRC) is dedicated to providing the highest level of online IT support services offered anywhere for both urgent as well as non-critical problems. For urgent problems that impact many workers, crucial individuals, or a mission-critical application, the TRC is set up to engage within an hour. For non-critical issues, the TRC will within two hours. Under any circumstance, your trouble ticket will be generated promptly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will contact you on every corrected issue to confirm you are comfortable with the outcome and ready to close out the trouble ticket. Learn more about Progent's Technical Response Center Customer Commitment.

Progent's Consulting and Development Support for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service is a library of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales functions including listings, orders, payments, inbound and outbound fulfillment, and finances. By leveraging Amazon's vast online ecosystem and automating their sales, vendors can expand their reach, reduce their operating costs, accelerate reaction time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and expedite your ROI.

Configuration of Cisco's Managed Switches
Progent's Cisco CCIE-certified network consultants can provide world-class remote and on-premises consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for environments that run the gamut from small or midsize businesses and campus LANs to giant data centers and public clouds. Progent can show you how to deploy Cisco's continually evolving switch technology to achieve the performance, expandability, uptime, virtualization, data protection and manageability needed by your business. For information about Progent's consulting services for Cisco's market-leading portfolio of Catalyst switches, see Catalyst switch consulting and support services. For information about Progent's consulting services for Cisco's Nexus family of data center switches, refer to Cisco Nexus switch consulting and troubleshooting services. To learn about Progent's support for Meraki switches, refer to Meraki switches consulting services.

Affordable Support Solutions
Many small companies rely on flawed metrics when shopping for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with inadequate technical background can take many times longer to perform the identical task than an experienced IT expert. For example, charging a third less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a badly architected or configured IT infrastructure that is undependable and hard to administer or upgrade can cost a small business many times over its setup price due to lost productivity. Progent's client testimonials from satisfied businesses throughout the United States confirm the efficiency of Progent's service model and the technical capability of Progent's team of engineers.

Progent's Consulting Services for Windows 2012 R2 Server Essentials
Windows Server Essentials is a value-priced, entry-level operating system that enables small businesses to transition from the older stand-alone in-house datacenter to the new hybrid computing paradigm that includes local and virtualized cloud-based software and infrastructure. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consultants can provide cost-effective online expertise and technical support support to assist you manage your Windows Server 2012 R2 Essentials environment. After releasing Windows Server 2012-R2 Essentials, Microsoft brought out Windows Server 2016 Essentials and then Windows Server 2019 Essentials. These updated releases improved Azure cloud integration but eventually deprecated the crucial Administrative Dashboard from the Essentials Experience Role. The result was that all management and setup must be done manually. This also eliminates the client backup and remote web access features. Microsoft recommends that small businesses using Windows Server Essentials transition to Microsoft 365. Progent's Microsoft Azure planning and integration consultants can help you plan and implement an efficient migration from any edition of Windows Essentials to Microsoft 365.

Talk to a Progent Network Consultant
To see how to access a Progent computer consultant for remote or on-premises assistance, phone 1-800-993-9400 or go to Remote Computer Help.



An index of content::

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    Progent provided a wireless integration environment that allowed a school to increase efficiency and avoid the recurring expense of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is intended for interfacing remote locations as far as 2.5 miles apart and can reach even longer distances. This wireless alternative provided better performance and dependability than recourse to amplifying the 802.11b wireless network, and because it uses the 5.8Ghz spectrum it provided immunity to local interference.

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