For small office networks located in the state of Alabama, Progent's Microsoft and Cisco authorized technicians can deliver remote phone support and troubleshooting to resolve your network systems troubles quickly and cost effectively. Progent has developed top-notch expertise, advanced software utilities, and support knowledge bases to diagnose and fix computer network problems while avoiding the expense and time delays normally associated with in-person service calls. If your Alabama company is located beyond the larger metro areas such as Birmingham, Birmingham, Mobile, or Huntsville, your local network systems support choices may be limited in technical expertise, or unavailable during a crisis. This results in a network that is unpredictable or causing productivity loss due to technical problems continuing for too long. Progent's team of expert network professionals average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a large range of technical projects for a diverse range of customers. This means you obtain not just the technical know how needed for the job, but a professional with demonstrated methods for applying those skills to deliver affordable network solutions.

Wide and In-depth Experience with Office Networking
Progent’s group of more than 100 networking consultants means customers benefit from the leverage of over a thousand years of combined experience and shared knowledge to fix the most vexing IT problems. Progent’s accredited information technology consultants have the knowledge and experience to find fixes fast and deliver them cost effectively.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with continual replication to provide fast, zero data loss disaster recovery (DR) between datacenters located up to 185 miles apart from each other. Progent offers access to a certified NetApp MetroCluster consultant who can assist you to plan, deploy, administer, update, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster deployment that meets your functional requirements and IT budget. Progent can make sure you adhere to best practices for installing your MetroCluster environment by providing help with tasks like assigning shelf IDs, arranging aggregate layout, setting up volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your disaster recovery solution to prove compliance with industry standards and regulatory mandates.

Ekahau-certified Wi-Fi Network Planning Consultants
Progent's Ekahau-certified Wi-Fi site design consultants can assist you to design, deploy, tune, manage and debug a Wi-Fi network optimized for your environment. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF analysis, Ekahau Analyzer for debugging RF signal problems, Ekahau Insights for managing the performance of multiple Wi-Fi networks, and Ekahau Capture to capture Wi-Fi communication packets with the Ekahau Sidekick device to help experts to resolve difficult Wi-Fi network issues.

Some Examples of Remote Support Services Available from Progent for Cisco Routers
Among the typical online Cisco router consulting services offered by Progent's certified Cisco experts are setting up domain name, DHCP, routing maps, logging, security logon banner and user accounts; setting up iBGP and HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; fixing BGP peering arrangements, routing tables, and BGP peering arrangements; upgrading router's IOS image; setting up and confirming router failover; resolving VPN issues; creating a network diagram and documenting router setup; plus security and fault tolerance strategy.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent can provide advanced remote expertise for disaster recovery/business continuity planning, testing, and training to assist your company to respond to possible catastrophes, reduce service disruption for your most critical IT operations, eliminate data loss, and meet regulatory mandates and contractual obligations. Progent's business continuity consultants can team with your management and network administration group to perform business impact analysis, identify interdependencies, identify human and physical assets required to operate your organization, prioritize crucial network services and specify acceptable restoration times, qualify colocation sites, configure safe remote connectivity for key workers, plan notification systems and define duties for staff, write a comprehensive recovery and test plan, and train key people to carry the business continuity plan. Progent's Windows Server 2019 high availability (HA) cluster experts and Windows Server 2016 disaster recovery/business continuity experts can assist you to create an affordable disaster recovery solution for hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's massive Azure cloud.

Windows Server 2019 Migration Support
Progent's certified Windows Server 2019 consultants can assist your company to design and carry out an efficient migration to Windows Server 2019 using an on-premises network architecture or a hybrid model that integrates cloud-hosted Windows Server Online with self-hosted Windows Server 2019. For more information, see Windows Server 2019 upgrade experts.

MS Dynamics GP Consulting Services
Dynamics GP 2015 R2 (formerly Great Plains) features a revamped architecture that improves cloud readiness, supports popular smart phones and tablets, permits one-time login with Azure Active Directory, and tightens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants offer the broad technical skills and hands-on experience to address the many IT and business issues involved with maintaining Microsoft Dynamics GP 2015 R2 and can assist you to design and carry out a smooth upgrade to the current version of Dynamics GP that will maximize the business value of your investment in this powerful product.

Expert Support for Systems at Colocation Data Centers
There are hundreds of world-class colocation centers in major cities throughout the United States. Progent's Internet data center consulting team can improve your network's fault tolerance and performance by helping you select a colo facility that addresses the particular needs of your enterprise including geographic proximity, space, connectivity, budget, and value-added features and services. Progent’s data center support services are intended for businesses with hardware housed at colocation hosting facilities and requiring on-demand on-premises help at the colocation site plus remote help from Microsoft and Cisco Premier professionals. Progent offers a selection of co-location center support services including system topology evaluation, Windows and Linux server installation and maintenance, troubleshooting for server and communications infrastructure, design and deployment of zero-downtime configurations, architecting and deploying layered security structures, firewall integration and support, designing load balancing solutions, and planning high-availability server cluster configurations.

Citrix XenServer Consulting Services
Progent's Citrix certified XenServer virtualization consultants can assist you to understand the business benefits of XenServer as well as additional Citrix products, and can help your IT organization to design, test, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can also assess your current XenServer environment and help you to optimize consolidation, performance, protection, availability, and disaster recovery.

Get in Touch with a Progent Network Support Expert
To learn how you can get in touch with a Progent computer consultant for remote or on-premises support, phone 1-800-993-9400 or visit Remote Computer Support.



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    Progent's service specialists in Mac and Microsoft Windows technology can help you integrate Apple Macintosh and Windows systems into seamless environments with full sharing and collaboration support. Allowing productive cooperation among a mix of servers and desktops powered by Apple Mac OS and Microsoft Windows requires broad knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's experience in Microsoft and Apple consulting makes it possible to offer expert assistance to businesses that depend on these technologies to keep their strategic edge. Progent can also assist your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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    Progent's certified SQL Server application developers and DBAs offer online expertise to assist businesses of any size to create, administer, and troubleshoot applications powered by Microsoft's SQL Server RDBMS and .NET framework. Progent's SQL Server consultants can provide help with any element of application development in environments that can include small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.

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    Progent's Cisco-certified Wi-Fi networking experts can provide online and on-premises consulting and support services to assist you to plan, install, manage, optimize, and repair Wi-Fi deployments that incorporate Cisco's Meraki APs. Progent can also assist you to design and implement hybrid environments that combine local and cloud-based resources and that deliver seamless connectivity, advanced protection, unified management, and dependable operation for all your wired and wireless endpoints.

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    Progent offers enterprise clients the help of a NetApp-certified consultant to deliver online or onsite support for NetApp's complete line of SAN software and hardware products including Data ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror data replication, SnapVauly continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN technology supported by Progent include SAN dsign, cloud integration, virtualization, migrations, transparent patching, storage management, information assurance, high availability, and troubleshooting. Progent can provide Level 3 support to help you to resolve problems with NetApp SAN storage environments quickly and affordably based on leading practices.

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    Progent can assist businesses of all sizes to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; plan, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM 2012 with System Center 2012 Operations Manager for comprehensive reporting. Progent can assist you to migrate from a legacy edition of SCVMM or from another virtualization management system, and Progent can assist you to optimize and troubleshoot your current SCVMM ecosystem to make sure you realize maximum return on investment.

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    Progent's Apple Mac experts can promote the creative facets of Mac environments by offering help services and training in graphics, sound, and video. Progent's support professionals offer help in a range of Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific projects such as capturing or digitizing audio or video or configuring an audio/video production studio.

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    Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to halt the spread of an active ransomware breach. Call 800-462-8800

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    Microsoft Office for Mac allows Mac users to receive the benefits of the industry's most familiar office productivity programs. Progent's Apple-certified Mac consultants can show you how to set up Mac Office on a mixed-platform environment that incorporates Apple OS X and Windows-powered platforms so that Macintosh users can access the new capabilities of Word, Excel, PowerPoint and Entourage in order to share data and network resources with co-workers who run Windows. Progent's engineers have experience with both Mac and Windows platforms and can provide service for networks that combine Mac with Microsoft Windows systems with extensive resource sharing, or environments which intentionally restrict sharing between Mac and Windows users.

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