For office network systems located throughout the state of Alabama, Progent's Microsoft and Cisco qualified technical team members can provide online support and troubleshooting to fix your network systems issues quickly and affordably. Progent has acquired enterprise-level expertise, sophisticated tools, and support databases to diagnose and fix computer network problems without the cost and time delays associated with in-person technical service dispatches. If your Alabama small business is situated beyond the larger urban areas such as Birmingham, Birmingham, Mobile, or Huntsville, your local network systems support choices may be limited in technical expertise, or unavailable during a crisis. This can result in a network environment that is unstable or causing wasted time due to technical issues continuing for too long. Progent's group of network engineers average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a diverse range of customers. This means you obtain not only the technical skills needed for the task, but a professional with proven methods for applying that expertise to assist with cost effective network solutions.

ProSight Duo MFA two-factor Authentication (2FA) Services
Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you log into a secured application and enter your password you are asked to confirm your identity on a unit that only you possess and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this second form of authentication such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register multiple validation devices. To learn more about Duo identity validation services, visit ProSight Duo MFA two-factor authentication services for access security.

Cost Benefits of Help Desk Outsourcing and Co-sourcing Services
Progent's Help Desk management and co-management service programs help organizations to save money, increase output, and adjust immediately to fast-changing economic environments. Progent's Outsourced Help Desk services deliver substantial budgetary and productivity benefits when compared to a Help Desk Call Desk composed of an in-house IT support team. The price for Level 1 IT support for Progent's Shared Help Desk service averages below $18/user/month. To learn about the advantages of Progent's Outsourced Help Desk Call Center services, refer to Progent's outsourced and co-sourced IT Call Desk benefits.

Live Online Training for Desktop Apps
Progent offers online instruction for an array of client software. Progent's Online training covers areas that include Microsoft 365 Excel and Power BI reporting, Microsoft 365 Word VBA development, Publisher co-editing, Office Outlook calendar sharing, Microsoft 365 Access programming, Microsoft Dynamics GP (Great Plains) migration, Windows 10 management, and Windows 11 migration. Live online learning provides all the advantages of conventional classroom seminars, including instant interaction between students and trainers, but eliminates the expenses of transportation and the hassle of trying to accommodate the schedules of teachers and students.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance expert. The interview is designed to help assess your organization's ability either to stop or recover quickly from a ransomware incident. Progent will consult with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Expertise for Configuring Multiple Public Cloud Services
Progent can help your IT team to plan and manage environments that utilize resources from a mix of public clouds. Progent can provide a range of public cloud support services that include Azure hybrid cloud design and integration services, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service development, and Google Cloud Platform administration. For details, see Progent's experts in configuring and managing multiple public cloud services.

Microsoft Teams Solution Design Experts
Microsoft Teams replaces Skype for Business Online as Microsoft's premier cloud service for group communications and collaboration. Progent's Microsoft Teams consultants can help you to design an upgrade to Teams from Skype for Business and configure, manage, and debug a cloud or mixed implementation of Microsoft Teams. Progent can help you to connect Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your phone system.

Active Directory and Azure AD Design and Deployment Expertise
Progent can assist you to design and implement an efficient migration from onsite Active Directory to cloud-based Azure AD or to a hybrid system that uses Azure AD Domain Services and AD Connect to unify identity and access management across onsite and cloud applications. Progent's experts can also help your business to manage and debug outdated deployments of Active Directory like Windows 2008 Active Directory. For more information, refer to Active Directory and Azure AD planning and deployment expertise.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants can provide online or onsite expertise to assist organizations of any size to plan, implement, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide advanced expertise for all the products, technologies and services that make up creating a cohesive Jabber collaboration solution including Cisco network appliancesand management tools, Microsoft 365, Office} applications, Windows and Mac desktops, iOS and Google Android smartphones, SIP interfaces, Wi-Fi systems, cyber security, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and the many other components of a modern collaboration solution.

Planning and Migration Support services for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 planning and migration consultants can help businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Online and on-premises evaluation and migration support for Windows 10 available from Progent's consultants include ROI estimates, project management, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, teleworker connectivity, security and compliance, automated provisioning and management, network infrastructure optimization, wired/wireless convergence, business continuity planning, webinar training for network management personnel and end users, and post-migration technical help.

Stealth Penetration Testing Experts
Stealth intrusion testing is an important part of any comprehensive network security strategy. Progent's security experts can perform thorough penetration tests without the knowledge of your company's internal network support resources. Unannounced penetration testing uncovers whether current security defense systems such as intrusion incident warnings and event history monitoring are correctly configured and consistently observed. Progent can implement ongoing automatic penetration testing to define your internal and external attack surface and to identify ways that exploitable vulnerabilities, unsafe configurations, stolen credentials, skipped patches, and ill-advised IT product defaults can be combined by threat actors into the multi-vector attacks common to the latest variants of ransomware. Get additional information about Progent's Stealth Penetration Intrusion Assessment Consultants.

Short-Term Staff Augmentation Services
Progent's temporary IT staffing services allow businesses to meet sudden increases in demand for IT support personnel without incurring the costs and delays that come with identifying and recruiting experienced technical workers and without adding to your permanent workforce. To find out about Progent's temporary IT staffing services, see Progent's temporary IT staffing services.

Shared Help Desk Services
Progent's Co-managed Help Desk service enables your IT team to split activity for support services seamlessly between your internal support group and Progent's extensive pool of certified IT support engineers and subject matter experts (SMEs). Progent's Shared Service Desk is a joint IT service system based on ConnectWise Manage, the industry-leading PSA platform for managing IT service requests, generating trouble tickets, designating responsibility, tracking progress, and generating management analytics. The cost for Level 1 support for Progent's Shared Help Desk service is typically less than $18 per user per month. For details, see Progentís co-managed IT Call Desk services.

Web Site Development Consulting
If you need to revamp your corporate web site, create in-house webs for purposes like as HR or worker orientation, create a successful web presence for a start-up company, or build enterprise-level, database driven web applications, Progent has talented and experienced web site developers. Web site custom software development services offered by Progent's Applications Specialists Group include web design, web project management, Microsoft ASP and .NET programming, and graphics design. Progent's certified SQL Server programmers, Oracle developers and database administrators, MySQL database consultants, and Microsoft Office Access consultants can help you to plan, build, and support database-powered sites. Progent's experts can also help you build and manage a secure, fault-tolerant server and communications environment including remote connectivity, to support your web solutions.

Contact a Progent Network Consultant
To find out how to access a Progent network support expert for remote or on-premises help, call 1-800-993-9400 or visit Online Network Support.



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