For small company computer networks located anywhere in the state ofAlabama, Progent's Microsoft and Cisco qualified technical experts can provide online support and remote troubleshooting to resolve your computer network problems fast and affordably. Progent has acquired enterprise-grade expertise, software tools, and support databases to identify and repair IT problems while avoiding the high cost and delays normally associated with on-site technical service calls.

If yourAlabamabusiness is located beyond the larger urban areas such asBirmingham, Birmingham, Mobile, or Huntsville, your local computer network support options may be limited in technical capability, or not available during an emergency. This results in a office network that is unusable or causing productivity loss due to technical problems continuing for too long. Progentís group of field proven network professionals average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a extensive range of customers. This means you get not only the technical know how needed for the job, but a professional with demonstrated methods for applying those skills to deliver efficient network solutions.

Online Technical Support for Microsoft Windows and Cisco-based Networks
Progentís Technical Response Center offers world-class online support for Windows and Cisco-based networks Nationwide. Progent's certified professionals have the knowledge and experience to assist you to troubleshoot and solve difficult network problems quickly and cost effectively. The scope of information technology expertise offered by Progent's team of consultants makes it possible to escalate even the most challenging problems to the right specialists as necessary. Whether you need one-time phone support and remote repair or continuing availability of a Help Desk Call Center, Progent's consultants can provide your small business with enterprise-level support without the high cost and administrative hassle of running a big in-house support organization.

NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering along with continual replication to provide rapid, zero data loss disaster recovery (DR) between sites that are as far as 185 miles apart from each other. Progent offers the skills of a certified NetApp MetroCluster expert who can assist you to design, configure, administer, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that aligns with your functional needs and budget. Progent can ensure you adhere to leading practices for installing your MetroCluster solution by delivering guidance with tasks like assigning disk pools and shelf IDs, arranging aggregate layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and verifying your disaster recovery solution to verify adherence with information assurance standards and government requirements.

Examples of Remote Support Services Available from Progent for Cisco Routers
Some of the common remote Cisco router support services available from Progent are configuring hostname, DHCP, routing maps, logging, and user accounts; setting up HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; fixing policy based routing to MPLS, routing maps, and BGP peering arrangements; updating router's IOS image; configuring and testing router failover; troubleshooting VPN tunnel and routing problems; making a network diagram and documenting configuration; plus policy and availability planning.

Cisco Firepower NGFW Firewalls Consulting Expertise
Cisco's Firepower Next Generation Firewalls provide a significant performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and offer unified management of advanced cybersecurity capabilities like application visibility and control, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco-certified CCIE-certified firewall experts can assist your organization to design and execute an efficient upgrade to Cisco Firepower Series firewalls from from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to integrate Firepower appliances with Cisco's cloud-based services to create and centrally control network environments that span branch offices, data centers, private clouds and public clouds. For more information about Cisco's Firepower line of Next Generation Firewalls (NGFWs), see Cisco Firepower firewalls consulting services.

Business Intelligence Reporting Consulting and Troubleshooting
Progentís business information reporting consultants can provide remote and onsite consulting to help your organization with any phase of BI reporting from debugging or modernizing applications to planning and implementing a comprehensive business intelligence solution. Progent's management reporting consultants can assist your company to support your existing BI environment, help you to migrate reports from a legacy reporting product to a modern solution, and provide custom remote training to meet your specific needs. Progentís management reporting professionals can provide experience in the leading BI reporting and visualization platforms including Microsoft's SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot and Power View, Report Designer and Report Builder.

CISM-certified Cybersecurity Management Consultants
Progent offers the support of CISM Certified security management experts. The Certified Information Security Manager (CISM) committee defines the core competencies and international standards of performance that IT security professionals are expected to master. It provides executive management the assurance that those who have earned their CISM credential possess the experience and knowledge to provide efficient cybersecurity management and support services.

Solutions for Managing the Remote Endpoints of Your Teleworkers
Progent can assist small and medium-size businesses to install centralized endpoint management and monitoring solutions for maintaining endpoints used by an offsite workforce. For information about ways Progent's consultants can assist your company to manage the endpoints of your telecommuters, refer to consulting for managing and monitoring the endpoints of your at-home workers.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultants offer expert remote support services to help organizations of all sizes to integrate their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to design and manage cost-effective hybrid ecosystems that can include Windows and Linux systems and applications in hybrid architectures that utilize on-premises resources along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange and Azure hybrid cloud planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting.

Certified Expertise for Information Assurance and SIEM Solutions
Global Information Assurance Certification was established in 1999 to validate the skill of computer security experts. GIAC accreditations are recognized by companies and government organizations throughout the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer support for any of the network security capabilities addressed under GIAC certification such as auditing infrastructure vulnerability, security incident management and response, intrusion detection, web application security and security information and event management (SIEM) solutions for compliance with government requirements for promptly reporting security incidents.

WatchGuard Firewall Integration Consulting
Progent's WatchGuard experts can help you configure WatchGuard Firepower Firewall/VPN security gateways that fit your security needs and budget. Progent can assist you to manage legacy WatchGuard firewalls or upgrade to current WatchGuard Firebox firewall solutions. To find out about Progent's consulting services for WatchGuard firewalls, visit WatchGuard firewall configuration expertise.

Data Backup/Restore Consulting Services
Progent's backup consultants can provide support for a broad array of products and services that provide solutions for protecting Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations as well as notebooks and smartphones. Progent can help you with all major backup platforms by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent also offers help with Acronis, Mozy, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, and FLARs. For enterprises, Progent offers VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and mid-sized businesses as an affordable and fully managed service for reliable backup and disaster recovery.

Progent's Integration and Development Services for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales activities including listings, orders, payments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, vendors can expand their reach, reduce their operating costs, improve response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and mentoring to help you cut development time and costs and expedite your ROI.

Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants offer remote or on-premises support to assist organizations of all sizes to plan, deploy, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers in-depth support for all the technologies that go into creating an end-to-end Cisco Jabber solution such as Cisco network appliancesand management tools, Microsoft Office applications, Windows and Mac computers, Apple iOS and Google Android smartphones, SIP trunking, Wi-Fi networks, cyber security, cloud computing, telepresence systems, PBX products, business continuity, and other components of a modern collaboration ecosystem.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP trunk experts and Cisco CUBE configuration experts can assist you to plan, integrate, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE-based SIP trunks. Progent offers cost-effective online or on-premises expertise to help businesses to migrate efficiently to an advanced communications network that offers fast return on investment. Progent's certified Microsoft unified communications consultants can assist you to set up connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business Server and Lync for access to a SIP PSTN trunk.

Get in Touch with a Progent Computer Support Expert
To learn how you can access a Progent computer consultant for online or onsite support in #(state), call 1-800-993-9400 or visit Online Network Help.

An index of content::

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    Cisco has designed a full array of routers that includes routers designed to deliver the protection, performance, and availability required by customers from branch offices to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved fault tolerance and system availability. Progent can help you choose and integrate Cisco routers to establish a solid infrastructure for your network and to make it economical to expand as you add new users, open new offices, deploy new services, extend your network to customers and partners, and support a more mobile workforce. Progent can provide expertise in a variety of routers based on the Cisco IOS platform, such as the Cisco 800 family of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, plus older 3600 and 3700 Series Routers.

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    Progent can provide cost-effective online and onsite support to assist organizations to move all or part of their critical network infrastructure to Google Cloud Platform (GCP). This can save management hassle and hardware expense and allow access to Google's state-of-the-art AI and machine learning tools. Progent can assist your IT team with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, preparedness assessment, architectural design and review, testing, deployment, administration, performance optimization, licensing management, backup/restore solutions, and security and compliance.

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    Progentís Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized company integrate and maintain Ciscoís security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to manage and provide the versatility to expand with your growing business needs. Progentís Cisco-Certified network consultants support Ciscoís comprehensive family of products targeted at preventing data theft, virus and worm assaults, Denial of Service attacks, and other security risks to your network. Progent can show you how to integrate Cisco technology to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a central user access control framework for user certification, authorization, and accounting from a graphical Web interface.

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    Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of network monitoring and management products and is intended to provide a unified solution for deploying and managing virtualized fabric and services across hybrid networks that can include private clouds and Microsoft Azure services. Progent's Virtual Machine Manager 2016 consultants can assist organizations of all sizes with all facets of building, implementing, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, show you how to migrate efficiently from older versions of VMM, design processes for building and installing virtual machines and VM hosts, implement high-availability scale-out clusters, connect your private cloud infrastructure with public clouds, configure virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to assess the potential business benefits of new capabilities such as Storage Replica and Host Guardian Service. Progent's virtualization professionals offer world-class Hyper-V consulting and VMware ESXi expertise.

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    Windows Server 2008 Failover Clustering Online Support

    The server cluster technology built into the Datacenter and Enterprise editions of MS Windows Server 2008 is dramatically re-engineered to streamline the installation, configuration, and maintenance of clusters that provide improved levels of network availability, protection, efficiency, and flexibility. New or improved features include automated cluster verification, revamped setup and installation, unified cluster administration, new cluster architecture for maximum uptime, hardened security and quorum models, minimization of failure points, more disk and RAM capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can help your company evaluate the advantages of Windows clustering, design and implement a deployment, educate your IT staff to manage your failover clusters, deliver continuing consulting and technical help services, and create and validate a business continuity procedure.

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    Exchange Server 2003 Upgrade Online Troubleshooting

    Progent's expert support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2003 upgrade strategy that avoids productivity downtime, simplifies long-term support requirements, and makes your Exchange Server 2003 easy to administer. For complex multiple server or multi-location upgrades, Progent offers the experience to complete your move rapidly and economically. Progent's Exchange 2003 support, troubleshooting, and consulting services include expertise with the configuration of outside vendor enhancements of Exchange Server 2003 that are best aligned to your business needs.

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    IT Outsourcing Example Whitepaper

    Progentís IT outsourcing packages offer economical computer support for mid-size companies. Whether it involves designing system infrastructure, setting up an in-house Help Desk or outsourcing a one, deploying an updated email system, monitoring your network, or developing an on-line business application, outsourcing your network engineering services can reduce expenses and minimize risks, allowing network support expenses to increase in a more moderate and manageable fashion than is feasible by assembling a bulky, knowledgeable internal network support staff. Progentís Outsourcing White Paper and datasheets tell you how Progent can enable you to create a protected and robust network foundation for your vital Windows-powered business software such as Windows Server 2008, Microsoft Exchange Server, and SQL Server.

  • ISA 2004 Firewall Troubleshooting ISA Server Consultants

  • Microsoft T-SQL Programming
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    SQL Server 2000 is a complete, Web-enabled database and data analysis package that enables the fast creation of a new generation of high-end programs that can provide your business a critical competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft integration, ensures you success in designing, deploying and administering Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET environment.

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    Server Virtualization Integration Services

    With virtual server technology, businesses can operate multiple virtual machines on one actual server. Virtualization technology allows companies to enjoy all the benefits of server isolation, while avoiding the costs associated with buying extra server hardware. Virtual servers are also the enabling technology behind private clouds, which offer major benefits including lowering the costs of hardware, facilities, and management while improving data security, system reliability, and disaster recovery. Other key server management options are network monitoring software, Microsoft WSUS, and remote server management cards. Progent's certified server management consultants can help you with all areas of server virtualization and administration to allow your company to cut expenses and save time.

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    Progent's certified engineers offers remote and onsite consulting expertise to help your company to administer, maintain, and troubleshoot PCs based on Microsoft Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, data and identity protection, disaster recovery, remote connectivity, mobile device management, Wi-Fi network design, and remote system monitoring.

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    Progent's Microsoft-certified ISA Server 2004 consultants have extensive experience with Internet Security and Acceleration Server developing ISA Server-based security installations for information systems with many offices, remote users, and mission-critical web applications. Progent's ISA Firewall experts can assist your company in planning and deploying a configuration of ISA 2000 Server or ISA Server 2004 that supports your information protection needs without overly restricting your network productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date versions of ISA Server.

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    Progent's UNIX platform support services provide small and mid-size companies and developers help with managing and maintaining UNIX, Linux or Solaris environments that operate with Microsoft-based technology. Progent offers your organization contact with UNIX consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of expertise offers you a convenient one-stop source to help you build and maintain a protected and reliable mixed-platform network and communications infrastructure that allows UNIX and Microsoft interoperability by combining Windows with major variants of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.

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    Progent's Citrix experts can help you to plan, deploy, administer, and support a virtualized application delivery solution based on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can show you how to enhance your infrastructure for distributing server and client-side applications, and Progent's datacenter management and support consultants can assist you to administer and maintain a remote datacenter that features high uptime, advanced security, and rapid disaster recovery.

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    Progentís data center support services are designed for companies with equipment housed at IDCs or data center collocation hosting sites and requiring on-demand on-site help at the collocation facility as well as off-site help from Microsoft and Cisco Premier Certified professionals. Progent provides a complete range of IDC and IDC and colo support services such as network architecture analysis, Windows and Linux server installation and support, troubleshooting for server and communications networking, development and installation of fault tolerant systems, defining and deploying layered security structures, firewall integration and troubleshooting, configuring load balancing solutions, and planning fault tolerant server cluster configurations.

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