For small office computer networks located anywhere in the state of Alabama, Progent's Microsoft and Cisco qualified technical team members can deliver phone help and remote troubleshooting to solve your computer network troubles fast and affordably. Progent has acquired top-notch expertise, advanced software tools, and support databases to troubleshoot and repair computer network problems without the cost and delays associated with onsite service dispatches.

If your Alabama business is located beyond the larger metropolitan areas such as Birmingham, Birmingham, Mobile, or Huntsville, your nearby computer support options may be limited in technical expertise, or not available during an emergency. This results in a computer network that is unusable or causing efficiency loss due to technical problems continuing for too long. Progent’s staff of seasoned network consultants average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a extensive variety of technical tasks for a varied range of customers. This means you obtain not just the technical expertise needed for the task, but a consultant with field proven methods for applying those skills to deliver cost effective network solutions.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent can provide advanced online expertise for business continuity planning, testing, and training to assist you to respond to possible disasters, reduce downtime for your essential IT operations, eliminate lost information, and meet examiners' letters and contractual obligations. Progent's business continuity consultants can team with your management and IT support staff to provide business impact analysis, identify dependencies, identify human and physical assets required to run your business, determine key IT services and specify acceptable restoration times, select hot backup centers, set up safe remote access capability for key workers, implement notification mechanisms and assign responsibilities for staff, write a comprehensive recovery and test plan, and provide training for management and technical staff to execute your business continuity solution. Progent's Windows Server 2016 disaster recovery consultants can show you how to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's Azure public cloud.

Dynamics GP Upgrade and Integration Consulting Services
Progent has delivered support for Microsoft Dynamics GP and Great Plains ERP software for almost 20 years and Progent has provided integration, software development, training, and debugging since the platform's original release. Progent offers top-tier support for upgrading out of date Dynamics GP/Great Plains ERP systems. Progent can help you to design, pilot, and carry out a cost-effective upgrade from a a legacy version to the latest version of Dynamics GP, Learn} about Progent's Dynamics GP migration and integration consulting services.

Online Training for Popular Desktop Applications
Progent provides live online instruction for popular productivity applications. Progent's Webinar training covers areas that include Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA macro programming, PowerPoint collaboration, Outlook security, Office 365 Access rapid application development, Microsoft Dynamics GP (Great Plains) migration, and Windows 10 management. Live online learning provides all the advantages of conventional in-person sessions, including instant communication between clients and teachers, but eliminates the expenses of travel and the hassle of trying to accommodate the schedules of multiple trainees.

Configuration Manager 2016 Hybrid Cloud Integration
System Center Configuration Manager 2016 automates application and device deployment at scale, centralizes security and compliance settings management, keeps track of network resources, protects against corporate data leakage, performs network health reporting, allows safe self service, and offers a single point of control for managing mixed-OS networks based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration experts can assist businesses of any size with any facet of designing, implementing, operating and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid networks.

Microsoft Virtual Desktop Consulting
Microsoft's virtual desktop solutions lower the effort needed for network administrators to deploy applications so that they are consistent throughout an entire workforce, provide the ability to control access to business information, and enable quick installation of additional or updated workstations. With Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and renamed Remote Desktop Services (RDS). Microsoft's innovative VDI infrastructure behind Remote Desktop Services streamlines desktop access, improves performance, tightens data security, centralizes management, and offers a nearly transparent client environment. Progent's desktop virtualization engineers can help you to evaluate the strategic benefits of Microsoft's desktop virtualization solutions, configure pilot and on-line deployments, improve your system architecture to support virtualized clients effectively, assess and resolve security problems, and educate your IT administrators to utilize best practices to achieve maximum payback from client virtualization.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help your organization plan, configure, administer and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for on-premises datacenters, private and public clouds, or hybrid deployments. Progent's VMware vSphere and vCloud consultants can provide advanced knowledge for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent offers in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and hybrid cloud solutions that provide maximum availability, fault tolerance, and disaster recovery.

SQL Server 2017 Migration Expertise
Progent's Microsoft-certified SQL Server 2017 consultants can help you to assess the business benefits of migrating to SQL Server 2017 and can help you to design and carry out an efficient migration of your databases and applications to any deployment model including on-premises, cloud-based, or hybrid. Progent's consultants can provide remote or on-premises support ranging from as-needed design review or troubleshooting to end-to-end project management to ensure your SQL Server 2017 project is carried out on time and on budget. To find out more, visit SQL Server 2017 migration expertise.

Cisco Small Business WiFi APs Consulting Services
Cisco's Small Business 100, 300 and 500 family of access points are Linux-powered units designed as value-priced wireless APs for small offices. Progent's Cisco CCIE-certified wireless network consultants offer online or on-premises configuration and troubleshooting services to help you to design, configure, update, tune, administer and troubleshoot Cisco Small Business wireless AP environments of any scale or architecture. For details about Progent's support for both current and older Cisco Small Business family of WiFi APs, see Cisco Small Business wireless access points consulting.

Comprehensive Documentation of Services Delivered
Progent produces full and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their IT service provider. Progent sends email accounts of services immediately after finishing each service interaction, and also provides a hard copy along with monthly invoices. Complete IT support reporting makes it less disruptive for clients to move to a different service provider or take on increased support duties internally. Complete service reporting also provides management the information required to assess the quality of maintenance services and develop more realistic network expense projections.

Data Backup/Restore Expertise
Progent's backup and restore consultants can provide consulting support for a wide array of products and technologies that provide solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus notebooks and handhelds. Progent supports all major backup platforms by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent can also provide support for Acronis Backup and Recovery, Mozy, Retrospect for Macintosh, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, HP Data Protector, and Oracle Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized businesses as an affordable and fully managed service for secure backup/disaster recovery.

64-bit Computing Migration Support Services
Progent’s 64-bit migration support specialists can help your organization to update your servers and workstations affordably from 32 to 64 bits. Progent can help your company to calculate the costs and benefits of moving to 64-bit processing, plan a cost-effective upgrade process that reduces business interruptions, and offer responsive online support to aid you to configure 64-bit operating systems and application programs on your existing hardware. Progent's Microsoft-expert consultants can help you to integrate the 64-bit versions of Microsoft platforms such as Microsoft Windows Server, SQL Server, Microsoft Windows 10, and Microsoft Office Excel.

Ransomware Removal and Recovery Consulting
Progent can provide the help of proven ransomware recovery experts with the skills to reconstruct an information system damaged by a ransomware virus such as Ryuk, Dharma, NotPetya, or Locky. To find out more, see ransomware cleanup and recovery services.

Remote Call Center Services for Small Organizations
Progent's Standard Help Desk Services provide a comprehensive service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, managing ownership, remote desktop control, progress tracking, problem solving, and and reporting. Intended for small organizations with few full-time supprt personnel for end users, Progent's Standard Help Desk Services offer remote support at a significant discount off Progent's regular Level 1 desktop service rates. Progent also offers rapid as-needed escalation to subject matter experts to handle challenging problems. For more information, visit Progent’s online Call Center services for small businesses.

Talk to a Progent Network Support Expert
To find out how to contact a Progent computer support expert for remote or onsite support in , phone 1-800-993-9400 or go to Remote Network Support.