For small business computer networks located anywhere in the state ofAlabama, Progent's Microsoft certified technical team members can deliver online assistance and remote troubleshooting to fix your network systems troubles quickly and cost effectively. Progent has developed enterprise-class expertise, advanced software tools, and support knowledge bases to troubleshoot and repair computer network problems without the expense and delays normally associated with on-site service calls.
If yourAlabamacompany is situated outside of the larger metro areas such asBirmingham, Birmingham, Mobile, or Huntsville, your local computer support options may be limited in skills, or unavailable during a crisis. This can result in a computer network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís staff of network consultants average more than 12 years of real-world IT industry experience, in the trenches of IT support, performing a wide range of technical tasks for a varied range of customers. This means you obtain not just the technical know how needed for the task, but a professional with demonstrated methods for applying that expertise to provide affordable network solutions.
ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can impact productivity. Learn about the entire ProSight portfolio of affordable outsourced network management services for small and medium-size organizations.
Progent is a Certified Microsoft Partner
Since Progent is a Certified Partner for Microsoft, each Progent consulting expert has access to the technology and educational resources needed to provide the best IT help available. Progent's network outsourcing, Call Center, Microsoft 365 integration expertise, and software development services allow small business customers to benefit from the broad array of skills associated with the IT departments of big enterprises without the high cost and distraction of building and managing a large in-house network team.
NetApp MetroCluster High-Availability and Disaster Recovery Software
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering along with synchronous replication to provide fast, zero RPO disaster recovery (DR) between datacenters that are as far as 185 miles (300km) apart from each other. Progent can provide the skills of a certified NetApp MetroCluster expert who can assist you to design, configure, administer, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that meets your functional needs and budget. Progent can ensure you follow best practices for configuring your MetroCluster solution by providing guidance with tasks like assigning shelf IDs, determining plexes layout, setting up volumes, setting up NetApp Snapshot, installing switches, designing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your DR solution to show adherence with information assurance standards and government mandates.
Best Practices Followed by Seasoned Engineers
Many companies situated away from cities with plentiful network engineers resort to poorly trained or inexperienced local consultants for vital computer network support. This can produce a network that is unstable or unproductive. Progentís staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry background, in the front lines of IT support, providing an extensive range of technical tasks for a diverse selection of customers. Consequently, with Progent you receive not just high-level network engineering knowledge, but an engineer who understands computer industry leading practices in applying those skills to solve actual information system issues efficiently and in a repeatable way.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection consultants can assist you to configure Progent's ProSight Email Guard Security Gateway to enforce specified content security policies for monitoring the content of email messages and attachments and blocking the transmission of confidential or unauthorized information or spam-like messages. ProSight Email Guard's email content filtering technology can also help organizations avoid being blacklisted and stay compliant with industry privacy standards and regulatory requirements including HIPPA, Sarbanes-Oxley and PCI DSS. Learn more about Progent's complete ProSight series of low-cost network monitoring and management services for small and mid-size businesses.
Cost Benefits of Helpdesk Management and Co-management Services
Progent's Outsourced Help Desk Call Center services offer significant cost and productivity advantages in comparison to a Help Desk composed of an in-house IT support group. The price for Level 1 IT support for Progent's Co-managed Help Desk service is typically under $18/user/month. For information about the advantages of Progent's Outsourced Help Desk Call Center services, see Progent's outsourced and co-sourced IT Service Desk advantages.
Business Intelligence Reporting and Analytics Consulting
Progentís business information reporting consultants offer remote and on premises consulting to help you with any phase of BI reporting ranging from debugging or modernizing applications to designing and implementing an advanced BI solution. Progent's management reporting experts can assist you to maintain your current reporting system, assist you to migrate reports and databases from an outdated reporting product to a current solution, and deliver as-needed remote mentoring tailored to your specific requirements. Progentís management reporting and analytics consultants can provide experience in the leading business intelligence reporting and visualization tools including the SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Builder.
Full Range of Security Consulting Services
Progent's CISA, GIAC, and CISSP certified security engineers can assist you to perform comprehensive security evaluations, restore operations rapidly from virus and worm attacks, configure firewalls, configure secure mechanisms for off-site and mobile connectivity, install spam protection and email encryption, and craft a company-wide security plan built around round-the-clock automated network monitoring. Progent's ProSight suite of remote security monitoring services includes ProSight Active Security Monitoring (ASM) for behavior-based threat detection and ProSight Enhanced Security Protection for unified endpoint security.
Microsoft 365 Exchange Online Integration with On-premises Exchange
Microsoft allows you to create transparent hybrid environments that combine Office 365 and local installations of Exchange. This permits you to have specific Exchange mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can help your organization with any phase of planning, implementing and debugging your hybrid Office 365/Exchange solution. Progent's Exchange consultants can provide as-needed expertise to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is carried out on time and on budget. To learn more about Progent's consulting services for integrating Office 365 and on-premises Exchange environments, see Office 365 integration with on-premises Exchange.
Private Cloud Integration Services
Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting services. Progent maintains a team of IT experts based in the Tampa area, and Progent also offers remote expertise from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware specialists, and veteran disaster recover preparedness consultants. Progent can also help your business to plan and implement a move to the Flexential facility with services such as planning system configuration, recommending hardware, system configuration and testing, debugging, setting up online network management, and educating your network staff. To learn more, visit Progent's cloud VM hosting service at Flexential Data Center in Tampa Florida.
MSP360 Backup Services
Progent's data protection experts can help your company to design, deploy and debug a backup plan built around MSP360 software. MSP360 offers file or image-based backup/recovery for VMs and physical machines, works with all popular public clouds, and permits you to create a backup solution with a minimum Recovery Time Objective (RTO) and a defined Recovery Point Objective (RPO). With ProSight Data Protection Services 360 Backup, Progent offers end-to-end monitoring and remote management of your backup system to protect against data loss caused by user miscues, system glitches, malicious insiders, and external assaults like ransomware. To read more, see ProSight DPS 360 Backup solutions.
Altaro O365 Backup Software for Data Protection and Disaster Recovery
Microsoft 365 provides rudimentary archiving but does not have integrated support for vital data protection capabilities such as Exchange backups or long-term point-in-time data recovery for OneDrive or SharePoint Online. Altaro O365 Backup delivers a full-featured BDR solution for automatic backup and quick restoration of all your company's Microsoft 365 mail, Microsoft Teams Chats, SharePoint sites, and OneDrive files. Progent is an Altaro partner and offers ProSight Data Protection Services (DPS) O365 Total Backup to deliver comprehensive managed services for Altaro's O365 back/restore suite. ProSight DPS Office 365 delivers an affordable backup-as-a-service (BaaS) solution that defends Microsoft 365 apps against data loss or corruption caused by human or system error, malicious corruption, and cyber attacks such as ransomware. To read more, see ProSight DPS Altaro O365 Backup solutions.
Microsoft SharePoint Help
Progent's Microsoft-certified SharePoint specialists offer Microsoft SharePoint Server 2019 planning expertise, SharePoint Server 2016 application development, SharePoint Server 2013 upgrade planning, and SharePoint 2010 migration. Progent can assist you to evaluate the economic case for implementing the latest release of SharePoint Server, advise you on the appropriate edition of SharePoint Server for your circumstances, provide configuration and integration expertise, help you to set up Microsoft SQL Server as a back-end database manager, improve your network infrastructure, integrate your off-the-shelf and customized application programs to operate with Microsoft SharePoint, design a comprehensive security strategy that includes portal technology, and provide maintenance and Call Center services.
Contact a Progent Network Support Expert
To learn how you can contact a Progent computer consultant for online or onsite help, phone 1-800-993-9400 or go to Remote Network Support.