For office network systems located in the state ofAlabama, Progent's Microsoft authorized engineers can deliver phone support and remote troubleshooting to resolve your network issues fast and cost effectively. Progent has acquired enterprise-grade skills, software tools, and support knowledge bases to diagnose and resolve computer network problems while avoiding the cost and delays normally associated with onsite service visits.

If yourAlabamabusiness is located beyond the larger urban areas such asBirmingham, Birmingham, Mobile, or Huntsville, your local network systems support choices may be limited in expertise, or unavailable during urgent situations. This results in a office network that is unusable or causing wasted time due to technical issues continuing for too long. Progentís staff of seasoned network professionals average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a wide variety of technical tasks for a diverse range of clients. This means you obtain not just the technical expertise needed for the job, but an expert with field proven methods for applying those skills to assist with efficient network solutions.

Support for Microsoft Dynamics and Dynamics 365 Accounting and ERP Platforms
Progent's Experts Team provides mentoring in Microsoft accounting and ERP software, allowing you to tailor cost effective and complete IT solutions that fit the individual needs of your company. Progent's application developers can deliver a range of services such as Microsoft Dynamics 365 Finance and Supply Chain (formerly Dynamics AX) enterprise resource planning consulting services, Microsoft Dynamics GP/Great Plains Business Accounting Software training and integration, MS Dynamics 365 Business Central/NAV ERP software integration, Microsoft Dynamics SL accounting software migration and support, and MS Commerce deployment.

Immediate Support for Urgent Issues
With Progentís urgent online network support services, your company can get instant support for problems that are causing lost productivity. Online support eliminates the long wait and increased expense associated with on-site computer service. For typical administration tasks, Progentís off-site support consultants can complete the majority of jobs within minutes of a request, instead of requiring you to live with a problem for up to a day for on-premises support to arrive.

Collaboration Applications Expertise for Telecommuters
Progent can assist small and mid-size businesses to implement collaborative technology like SharePoint and Teams to permit their at-home employees to engage in productive interaction with fellow workers and other stakeholders. For information about how Progent can help organizations to install and maintain collaboration solutions for teleworkers, visit collaborative platforms expertise for telecommuters.

Unified Communications Manager and Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (Unified CM), previously branded CallManager, functions as the center of Cisco's collaboration platform. Unified Communications Manager and Cisco Unified CM Express (CME) offer a modern IP-PBX by integrating closely with unified messaging applications like Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's CCIE-certified CUCM and CallManager consultants can help with any facet of Unified Communications Manager setup and debugging in areas that include integrating Voice over IP phones and video IP phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE networking support, creating Cisco UCS server failover systems for survivability, and integration with Exchange and Skype for Business.

Some Examples of Online Support Services Available from Progent for Cisco Routers
Among the popular remote Cisco router support services offered by Progent's certified Cisco experts are setting up domain name, DHCP, routing maps, clock, and user accounts; setting up HSRP, aggregate routing, static to EIGRP redistribution, and ECN gateways; troubleshooting policy based routing to MPLS, routing maps, and BGP peering; updating router's IOS image; configuring and testing failover; resolving VPN issues; creating a network diagram and documenting configuration; plus security and availability planning.

Network Infrastructure Expertise for a Remote Workforce
Progent can assist small and medium-size companies to plan, implement and debug the network infrastructure for at-home workers. Areas of infrastructure where Progent's consultants can deliver guidance include safe and convenient VPN tunnel connections, VDI desktop software, router integration, wireless network planning and implementation, and reliable Internet access. To learn about Progent's infrastructure consulting expertise for a remote workforce, go to infrastructure consulting expertise for teleworkers.

MS SQL Server Software Development
Progent's SQL Server developers can help you to create and support database applications based on the SQL Server database platform. Progent adheres to leading practices to build efficient, easy-to-manage SQL Server database applications and is able to work with a client's management to deliver programs in a cost effective and cost-effective way. Progent for can help your company to build Microsoft SQL Server applications by offering a broad array of professional support services such as functional specs, data tier architecture, ETL development, T-SQL programming, software configuration, capacity planning, performance and I/O configuration tuning, backup/recovery, clustering and virtualization, reusable schema, replication mechanisms, security and compliance, and disaster recovery/business continuity planning.

Cisco Unified Messaging and Collaboration Consulting
Progent offers remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) specialist to help your business to plan, deploy, administer and troubleshoot converged communications environments based on Cisco Unified Communication products in a local, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have extensive backgrounds helping companies of all sizes to build advanced collaboration ecosystems by providing expert services such as Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager planning and deployment, VoIP phones and soft phones setup, and Cisco wireless IP phone deployment. Progent can assist you with Cisco's entire library of Unified Communications applications like Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Unified Contact Center Express, and Unified Attendant Console.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified cybersecurity experts can help businesses of any size with any aspect of information system security. Progent can help implement efficient cybersecurity systems that protect a small office from advanced threats or Progent can plan, configure, and manage a comprehensive security environment for hybrid networks that support onsite, online, and mobile clients sharing network resources distributed over a mix of physical sites and public and private clouds.

Progent's Consulting and Training Services for Office and Office 365
Progent's Microsoft Office and Office 365 consultants can assist companies to integrate Office desktop and Office 365 apps including Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Visio and Publisher into a cohesive productivity solution that provides quick return on investment and enables better business results. Progent can assist your company to integrate Office or Office 365 apps with each other and with additional core Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server deployed locally or in the cloud. Progent's consultants can also help you to resolve compatibility issues with various versions of Office desktop and can provide customized online Office and Office 365 instruction to individuals and groups.

Contact a Progent Network Support Expert
To find out how you can get in touch with a Progent computer consultant for online or onsite help, call 1-800-993-9400 or visit Remote Network Support.

An index of content::

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    Progentís data center support services are intended for businesses with equipment housed at Internet Data Centers or data center collocation hosting facilities and requiring on-demand on-premises help at the colocation site plus remote help from Microsoft and Cisco Premier experts. Progent offers a full array of Internet Data Centers and IDC and collocation support services including network architecture evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and communications infrastructure, design and deployment of non-stop configurations, defining and implementing layered security structures, firewall configuration and troubleshooting, configuring load balancing environments, and creating fault tolerant server and storage clustering configurations.

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