For small business computer networks located within the state of Alabama, Progent's Microsoft authorized technicians can deliver phone support and troubleshooting to repair your computer network issues quickly and cost effectively. Progent has acquired enterprise-class skills, sophisticated tools, and support databases to troubleshoot and fix network problems without the high cost and time delays associated with onsite service dispatches.

If your Alabama small business is situated beyond the larger urban areas such as Birmingham, Birmingham, Mobile, or Huntsville, your nearby computer network support choices may be limited in technical expertise, or unavailable during an emergency. This results in a office network that is unusable or causing productivity loss due to technical issues persisting for too long. Progent’s staff of seasoned network consultants average more than 10 years of real-world industry experience, in the trenches of IT support, performing a large variety of technical tasks for a diverse range of clients. This means you get not just the technical expertise needed for the task, but a consultant with proven methods for applying those skills to provide cost effective network solutions.

Online Technical Support for Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers world-class remote support for Windows and Cisco-based environments Nationwide. Progent's certified professionals have the expertise to help you to analyze and solve difficult network problems rapidly and cost effectively. The breadth of technical expertise offered by Progent's team of engineers makes it possible to escalate even the toughest issues to appropriate subject matter experts as required. Whether you require occasional phone support and remote repair or ongoing access to a Help Desk Technical Response Center, Progent's engineers can provide your small business with enterprise-level expertise without the cost and administrative overhead of running a large internal IT organization.

Advanced Project Management Consultants
For enterprise project management support, Progent can provide access to senior information technology professionals with decades of background as technology project managers for program development, business technology implementation, and process re-engineering working with organizations from Big 4 companies to dot-com startups to state government agencies. These high-level project managers offer advanced management expertise to help enterprise customers to adhere to leading practices to make sure development or deployment projects are successfully completed on time and on budget.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi network devices includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and managed switches. UniFi devices running throughout multiple sites with any number of APs can be remotely provisioned and administered with Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, management, optimization, troubleshooting, monitoring, and analytics. Progent can provide the expertise of seasoned Wi-Fi consultants who can help you to determine the value of UniFi technology for your business and assist you to plan, deploy, manage, and troubleshoot your UniFi solution. To learn more, see Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration services.

Citrix Virtual Windows Desktop Consulting
Progent's Citrix-certified desktop virtualization experts can assist your business to design, install, administer, and troubleshoot a virtual Windows application delivery and management system by providing XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network engineers can show you how to optimize your infrastructure for delivering server and client-side applications, and Progent's datacenter support consultants can assist you to manage and maintain an off-site datacenter that offers high uptime, advanced protection, and rapid disaster recovery. Progent can also help you with additional virtualization platforms from Citrix by providing XenServer consulting services and Citrix Essentials for Hyper-V integration.

Oracle Administration Services and Application Development
Progent offers online access to an Oracle consultant for Oracle DBA support or an Oracle software programmer. Progent can assist you to create effective mechanisms for critical Oracle database administration tasks including performance tuning, backup/recovery strategies, and information protection, or train your IT personnel to use industry best practices for simplifying various management procedures. Progent can in addition offer the support of a PL/SQL developer to assist you to design, test, troubleshoot, or port Oracle-based applications that can vary from business reports to data-driven web sites. Progent offers experience using Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can help you to optimize existing SQL programs by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

SQL Server 2012 Expertise
Progent offers the expertise of Microsoft-certified SQL Server 2012 engineers as well as seasoned software developers, DBAs, project management experts, Cisco-certified network architects, business continuity specialists, and security professionals to assist your business to manage your Microsoft SQL Server 2012 environment and define a cost-effective and safe IT infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012. Progent can also assist you to upgrade to SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all models of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's consultants can also assist you to integrate your IP phones with Unified CM, previously branded CallManager, or with Cisco Unified CM Express (CME) to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Unified CM applications such as Cisco Unified Communications Manager IM and Presence Jabber, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, solving IP phone registration issues, configuring SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE VoIP networking support, and creating UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.

Progent's Integration and Development Support for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales functions including listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can broaden their market, reduce their operating costs, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and costs and speed up your return on investment.

Comprehensive Consulting and Support Services for Systems at Colocation Data Centers
There are several hundred enterprise-grade Internet Data Centers in the and larger cities across the U.S., and Progent's colocation center support team can enhance your network's redundancy and performance by helping you choose a colo site that meets the individual requirements of your organization including geographic location, space, communications, budget, and extra additional features and services. Progent’s colocation center support services are designed for companies with hardware housed at collocation hosting facilities and in need of on-demand on-premises service at the colo facility plus remote help from Microsoft and Cisco Premier professionals. Progent offers a selection of colocation center consulting services such as system topology evaluation, Windows and UNIX server integration and maintenance, tech support for server and communications networking, design and deployment of non-stop systems, defining and implementing layered security defenses, firewall integration and support, designing load balancing environments, and planning high-availability server and storage cluster configurations.

Progent's Consulting Services for Microsoft Windows Server Essentials
Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level platform that allows small businesses to transition from the traditional physical in-house datacenter to the modern hybrid computing model that combines both local and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants can provide cost-effective remote consulting and troubleshooting services for Windows Server Essentials. Progent can help you to evaluate the possible business benefits of moving to WS 2012 R2 and adopting a hybrid on-premises/cloud model for your network environment. Progent offers comprehensive project management support to help you plan and execute a smooth move to Microsoft Windows Server Essentials, Office 365, and other Microsoft Online applications and services. (Find out about Progent's Office 365 Exchange Online integration with on-premises Exchange deployments and Microsoft Azure planning and integration consulting.) Progent can also provide as-needed consulting help, technical support, and customized training.

Virtualization Consulting
Virtualization techniques allow IT organizations to maximize utilization, simplify network operations, and enhance workload continuity and security. run multiple virtual servers on one actual processor. Common applications for virtual servers are resource consolidation, low-cost platforms for applications that only run on outdated OS software, and economical quarantining of application development or pilot environments from on-line systems. Progent's virtualization technology consultants offer Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting services, Microsoft Windows Hyper-V Virtualization consulting, VMware vSphere configuration and troubleshooting, VMware NSX network virtualization architecture and integration, and Citrix XenServer virtual server support. Progent can install virtual servers to optimize speed, fault tolerance and ease of administration while at the same time lowering costs; suggest and test business recovery plans that reduce downtown in the event of a major failure; and deliver continuing support, repair, and engineering assistance as computer technology advances.

Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup offers small and mid-size organizations a dependable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud architectures and also enables cost-effective backup to Microsoft Azure storage. Top features include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection with backup intervals as short as five minutes for reducing your Recovery Point Objective (RPO), advanced encryption, item-level recovery capability for specific files and emails, support for Windows CSV and for VMware vCenter for managing large-scale deployments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and can provide a wide array of services to help you to design, deploy, manage and troubleshoot a backup/restore system powered by Altaro VM Backup. To find out more, see Altaro VM Backup Certified Consultants.

Cisco ASA Firewall and PIX Firewall and Firepower Services Consulting
The current ASA 5500-X Family of firewalls with Firepower Services offer substantially more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network consultants can assist you to manage your existing PIX or ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can help your company to plan, configure, optimize, manage and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

Get in Touch with a Progent Network Consultant
To learn how to get in touch with a Progent network consultant for online or onsite support in , phone 1-800-993-9400 or go to Online Computer Support.