For office computer networks located anywhere in the state of Alabama, Progent's Microsoft authorized professionals can provide remote phone support and remote troubleshooting to repair your computer system issues quickly and affordably. Progent has acquired top-notch expertise, advanced software utilities, and support databases to identify and repair computer network problems while avoiding the high cost and delays normally associated with on-site service dispatches. If your Alabama business is located beyond the larger metropolitan areas such as Birmingham, Birmingham, Mobile, or Huntsville, your local computer network support choices may be limited in skills, or not available during a crisis. This can result in a computer network that is unstable or causing productivity loss due to technical problems continuing for too long. Progent's team of network engineers average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a wide range of technical tasks for a diverse range of clients. This means you get not just the technical skills needed for the task, but an expert with demonstrated methods for applying those skills to deliver excellent network solutions.

ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding line of real-time management reporting plug-ins designed to integrate with the industry's top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

Duo MFA two-factor Authentication (2FA) Services for Access Security
Progent's Duo authentication managed services incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured online account and enter your password you are asked to confirm your identity via a device that only you possess and that uses a separate network channel. A broad range of devices can be used for this added means of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate multiple validation devices. To learn more about Duo two-factor identity authentication services, see Duo MFA two-factor authentication services for access security.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned IP Voice experts offer Cisco UC560 consulting services to assist you to manage your legacy UC500 VoIP gateway or plan and carry out a smooth migration to a current IP telephony and voicemail system.

Juniper Consulting Services
Progent's Juniper Networks-certified network engineers can help your company to plan and deploy Juniper Firewall and VPN technology, enhance and support your network infrastructure, and migrate smoothly from outdated equipment to the latest versions. Progent's Junos OS consultants offer expertise with Juniper's premiere network operating system to enable you to simplify the administration and improve the security of your Juniper VPN appliances and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS software platformS and can assist you maintain environments that incorporate a mix of Juniper's software platforms.

SharePoint 2013 Support Services
Progent has been delivering SharePoint consulting services since the first product was released. Progent's SharePoint Server 2013 experts can assist you to maintain your current SharePoint deployment or move up to a newer on-prem release of SharePoint or to SharePoint Online for a cloud-based or hybrid configuration. For more information on upgrading, see SharePoint Server 2019 upgrade consulting.

In-depth Experience with Microsoft's Popular Server Environments
Progent's team of IT system consulting experts can assist large enterprises to architect, deploy, and support major rollouts of key Microsoft technology by offering services like Active Directory and Microsoft Entra configuration, Exchange Server 2019 management, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 integration, SharePoint Server 2019 design and installation, Microsoft SharePoint Server 2013 design and installation, Teams and Teams Premium expertise, Skype for Business support, plus SQL Server 2019 programming and SQL Server 2016 upgrades. Progent has worked with some of the world's biggest businesses to integrate technology based on Microsoft products and can provide branch office support for enterprises with local offices in major cities across the U.S.

Consulting Services for Barracuda's CloudGen Security Gateways
Barracuda's affordable CloudGen Firewall devices offer web filtering, remote connectivity, SSL VPN, high-security SD-WAN, and Zero-Trust support with centralized management encompassing your entire enterprise including on-premises, cloud, and hybrid network models. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform. Progent has the depth of expertise to serve as your single source for network guidance, administration, education, and security expertise. To find out about Progent's consulting and support services for Barracuda firewalls, refer to Barracuda CloudGen firewall configuration expertise.

PC Desktop Consulting and Support Services
Progent offers a broad array of affordable consulting and support services to help you business to deploy, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows, Apple macOS and OS X, or various versions of Linux. Progent's desktop PC consulting services include Windows 11 planning and deployment consulting, Windows 10 planning and migration assistance, Microsoft Windows 8.1 consulting, Windows 7 technical support, MS Office and Microsoft 365 integration and training, and 64-bit processing expertise.

Mac Consulting Services
Progent's engineers can provide Apple macOS and OS X users a variety of services including online Mac desktop help, expertise with Mac applications, Outlook for Mac and MS Exchange expertise, Apple macOS and OS X protection and network infrastructure consulting, co-existence between Mac and Windows environments, and one-on-one training. For IT networks built solely on Apple macOS and OS X or for systems incorporating a mix of Apple macOS and OS X, Linux, and MS Windows-powered servers and desktops, Progent has the experience and depth to deal with the complexity of designing, configuring, and supporting a network infrastructure that is dependable, safe, fast, and aligned with your business objectives.

Consulting and Support Expertise for System Center 2012 Operations Manager
Progent's Microsoft-certified System Center 2012 Operations Manager consultants have extensive experience designing, deploying, optimizing and repairing Microsoft SCOM solutions and offer organizations of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help you to maintain your current SCOM deployment and resolve serious problems detected by Microsoft SCOM 2012. Progent also offers System Center 2016 Operations Manager expertise to assist your organization to migrate cost-effectively from Operations Manager 2016 to SCOM 2016. In addition, Progent can help you migrate to more modern versions of SCOM including SCOM 2019 and SCOM 2022.

System Center Data Protection Manager Help
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides small and mid-size organizations automatic backup and simplified recovery functions for Microsoft-based environment. Data Protection Manager 2016 delivers application-aware protection for critical platforms such as Microsoft SQL Server, Exchange and SharePoint, protects Windows and Linux VMs, supports VMs running on Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consulting experts can assist you to design, implement, administer, and repair an enterprise-wide backup/restore system powered by DPM 2016. Progent can assist you to migrate from a previous release of Data Protection Manager or from a legacy solution, and Progent can tune your SCDPM 2016 environment for on local, colocated, cloud or hybrid deployments. Progent can provide online or onsite support and can provide as-needed guidance to help you through technical bottlenecks or deliver end-to-end project management or co-management services to make sure you complete your SCDPM 2016 deployment on schedule and within your budget.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco CCIE-certified network technology consultants can provide expert remote and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that range from small companies and campus LANs to giant data centers and ISPs. Progent can help you to deploy Cisco's rapidly improving switching solutions to realize the throughput, scale, availability, virtualization, security and manageability needed by your organization. To learn about Progent's consulting services for Cisco's market-leading family of Catalyst switches, see Cisco Catalyst switch consulting and support. For details about Progent's consulting and troubleshooting services for Cisco's Nexus family of switches, refer to Cisco Nexus switch consulting and troubleshooting services. For information about Progent's support for Meraki switches, refer to Meraki switches configuration and management.

Contact a Progent Network Consultant
To find out how to get in touch with a Progent network consultant for online or onsite help, phone 1-800-993-9400 or go to Remote Computer Support.



An index of content::

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