For small business computer networks located throughout the state of Alabama, Progent's Microsoft and Cisco authorized professionals can deliver phone help and troubleshooting to fix your network issues quickly and affordably. Progent has acquired enterprise-grade skills, advanced software tools, and support knowledge bases to diagnose and resolve network problems without the high cost and time delays normally associated with onsite service visits. If your Alabama business is situated beyond the larger metropolitan areas such as Birmingham, Birmingham, Mobile, or Huntsville, your nearby computer support choices may be limited in skills, or unavailable during a crisis. This results in a network that is unusable or causing wasted time due to technical problems going unresolved for too long. Progent's staff of network professionals average more than 10 years of real-world computer industry experience, in the trenches of computer network support, performing a large range of technical tasks for a extensive range of clients. This means you obtain not only the technical competency needed for the job, but a consultant with proven methods for applying that expertise to provide affordable network solutions.

Planning and Configuration Consulting for Meraki Cloud-managed Wi-Fi APs
Progent's Cisco Meraki wireless AP experts provide remote and on-premises support services to assist businesses of all sizes to plan, deploy, maintain, expand or troubleshoot Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to configure and support Cisco's Meraki-based Wi-Fi networks for environments that can range from a telecommuter's home or a branch office to a large campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology including switches, routers and firewalls to build a cohesive ecosystem that delivers the same connectivity, responsiveness, security compliance, ease of management and uptime for wired and Wi-Fi clients irrespective of their location or device. (Refer to Cisco Meraki switches integration.)

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly from a ransomware attack. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so any potential issues can be addressed before they can impact productivity. Find out about the entire ProSight line of value-priced outsourced network management services for small and mid-size organizations.

Online Seminars for Desktop Applications
Progent offers live online instruction for popular productivity software. Progent's Online training covers topics that include Microsoft 365 Excel and Power BI reporting, Microsoft 365 Word VBA macro programming, PowerPoint collaboration, Outlook security, Microsoft 365 Access rapid application development, Microsoft Dynamics GP (Great Plains) customization, Windows 10 configuration, and Windows 11 upgrading. Live online education offers the benefits of traditional classroom sessions, including immediate interaction between clients and teachers, but eliminates the expenses of travel and the hassle of attempting to accommodate the schedules of trainers and trainees.

Wi-Fi Site Survey
Progent’s Wireless Site Survey makes it easy to plan and implement a wireless network customized for your environment, offering your business a wireless solution that delivers the reception, performance, capacity, Quality of Service, data protection, and hand-off ability your company needs. Progent's predictive Wi-Fi planning services can be carried out offsite and make use of cutting-edge RF simulation and analysis software to design a cost-effective wireless network. Progent’s onsite survey features physical walkthroughs, RF and security audits of your existing WLAN, evaluation of your building’s layout, testing for RF interference, RF propagation modeling, selection of the best locations for customer-specified Wireless APs. Placement and integration support for wireless access points include Cisco Aironet wireless AP configuration support, Cisco Small Business wireless APs consulting services, Catalyst 9100 family WiFi 6/6E APs solution planning, Cisco Meraki wireless AP configuration and consulting support, and Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration services.

Hybrid Cloud Solutions Planning and Integration
Progent's hybrid cloud solutions consultants offer advanced remote consulting support to assist companies of all sizes to integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective hybrid environments that support Windows and Linux systems and apps in hybrid network models that combine local resources as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services that include Microsoft 365 integration with on-premises Exchange deployments and Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting.

High-level Project Management Consultants
For enterprise project management support, Progent offers access to senior information technology experts with decades of background as IT project managers for application development, business systems deployment, and process re-engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer advanced management skills to help enterprise customers to adhere to best practices to make sure development or deployment projects are successfully completed on time and within budget.

SQL Server 2017 Migration Consulting
Progent's Microsoft-certified SQL Server 2017 consultants can help you to assess the business advantages of upgrading to SQL Server 2017 and can help you to design and carry out an efficient migration of your databases and applications to any deployment model including local, cloud-based, or hybrid. Progent's SQL Server experts can provide online or on-premises support ranging from as-needed architecture review or debugging to comprehensive project management and co-management to ensure your SQL Server 2017 initiative is carried out on time and within budget. In addition, Progent's SQL Server 2019 integration experts can help you to migrate smoothly from Microsoft SQL Server 2017 to a newer release of SQL Server. For more information, refer to SQL Server 2017 integration expertise.

Spam/Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn about Progent's complete ProSight family of low-cost outsourced network management services for small and mid-size businesses.

Microsoft Windows Server 2012 R2 Integration Services
Progent's certified Windows Server 2012 consultants can help you to maintain your Windows Server 2012 system or upgrade from Windows Server 2012 R2 to a modern release of Windows Server. If you decide to move to Windows Server 2019 or Windows Server 2022, Progent can assist you to develop test environments and migration plans; optimize your infrastructure for local, multi-site, private or public cloud-based, and hybrid environments; train your IT support, team; create an enterprise-wide security plan; streamline IT management; assist with application development; and generate and validate a DR/BC plan.

Progent's Consulting and Training Services for Microsoft Office Word and Microsoft 365 Word
Progent's Microsoft Office Word and Microsoft 365 Word consultants offer a wide range of economical remote consulting services to assist you to maintain your existing Microsoft Word solution or assist you to migrate to a newer release of Microsoft Office Word. Support available from Progent's Word experts include VBA programming, isolating and fixing compatibility problems between different versions of Office Word, integrating Office Word with other Microsoft Office applications such as Office Excel and Outlook or with 3rd-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud connectivity, security consulting, and smart phone integration, and remote Office Word training tailored for your special requirements.

Office Access Software Development
Progent's Office Access developers and consultants offer cost-effective online consulting services for all editions of Microsoft Access including Access desktop and Access Web App and can provide expert assistance for application development, database migration, performance tuning, report design, and maintenance. Progent also offers custom webinar classes for Office Access application development and DBA services.

Talk to a Progent Computer Support Expert
To find out how you can contact a Progent network support expert for online or onsite help, call 1-800-993-9400 or visit Online Network Support.



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