If your company information network is in Alabama you can have quick phone-based access to a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE expert to fix critical issues affecting your IT network. Progent retains one of the most extensive groups of UNIX and Cisco CCIE consultants available remotely of any independent support firm in the United States. Rates are affordable, billing is by the minute, sign-up is immediate, and service is unbeatable.
In case your Alabama organization is situated outside of more populated urban areas including Birmingham, Birmingham, Mobile, or Huntsville, help from UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified engineers may be limited when you have a network crash. This could mean lost revenue for your company, angry customers, idle employees, and distracted management. By contacting Progent's online services, you can get in touch with a Premier consultant ready to deliver help when you require it to keep your network running.
Because Progent charges for telephone-based service by the minute, your company is invoiced just for services received. Progent requires no service activation fee. Some online consulting firms have substantial minimum fees or bill for every fifteen minutes or more. Progent's one-minute granularity and simple billing policy eliminate large bills for quick solutions.
If your Alabama business needs remote help for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, go to Progent's online support, call 866-776-4368, or see Contact Progent.
What Makes Progent's Remote Support Program Unique?
Progent's experienced staff of remote support engineers offers a broad array of world-class computer skills. This enables Progent's online technical support specialists to deal successfully with the most complex network trouble faster than is possible with ordinary third-party support firms or with the in-house support staff commonly found in small or mid-size companies. Progent has developed the tools and skills to repair problems economically in many different network configurations that incorporate mixtures of UNIX/Linux, Sun Solaris, Apple macOS and OS X, Microsoft, and Cisco products. (See Progent's client testimonials.)
Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CISCO CCIE engineers have earned professional credentials including Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online service team members also hold a variety of key Cisco credentials including Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Professional.
To help companies that operate environments featuring a mix of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft technology, Progent's remote service group can provide the expertise of engineers with important Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). For delivering company-wide security consulting, Progent offers remote contact with professionals with important security certifications including Certified Information Security Manager (CISM) consultants, CISSP experts, and ISSAP engineers. The scope of Progent's technical knowledge combined with Progent's group approach to fixing network problems streamlines service escalation, if appropriate, to specialists with sufficient competence to resolve particularly intractable problems. This speeds up resolutions of emergency problems, avoids system disruption, and minimizes technical support invoices.
For organizations in the state of Alabama, Progent allows virtually instant online communication with a UNIX/Linux, Solaris, Apple macOS or OS X specialist for urgent expertise to repair technical issues that are impacting productivity and are not within the comfort zone of your local IT maintenance organization. Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and Cisco CCIE-Certified consultants can analyze your system via the latest remote support utilities that allow them to deliver rapid and efficient analysis and remediation of serious network issues.
Troubleshooting Services Progent's Online Support Experts Can Provide Your Alabama Business
Progent's network consultants are qualified to deliver advanced assistance for a comprehensive array of UNIX/Linux, Apple Mac, Cisco, and Microsoft Windows products and technologies such as:
Remote Troubleshooting and Consulting for UNIX, Linux, Sun Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based network service team can help Alabama small businesses with a comprehensive set of information products and technologies such as system infrastructure, email support, security consulting for computer systems and business processes, Microsoft Windows integration with UNIX, Linux, Sun Solaris, or Apple macOS and OS X platforms, virtual server technologies for processor economization and centralized administration, and migration from out-of-date applications to modern environments based on newer versions of UNIX/Linux, Solaris, macOS and OS X, or Microsoft Windows.
Progent's support experts offer online troubleshooting for computers powered by popular versions of the UNIX operating system such as:
macOS and OS X,
IBM AIX Operating System,
Berkeley UNIX (BSD),
Silicon Graphics IRIX or familiar Linux packages such as
Cisco Network Architecture and Security Products
Progent leads the network support industry for offering fast and economical access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are high-level networking engineers who earn this prestigious certification by completing thorough examinations supervised by Cisco. Most CCIEs work for big corporations or nationwide Internet service providers, and as a result their skills are not easily accessible to smaller companies.
Progent is one of the rare computer support providers that ensures that CCIEs stay available to help small and mid-size companies. In addition, Progent facilitates fast communication with a Cisco CCIE via phone so you can benefit from timely assistance for complex system issues that are disrupting your business but are not within the competence of your usual IT maintenance resources. Progent's CCIE consultants can connect to your network by means of secure remote troubleshooting technology to provide quick and cost-effective diagnosis and remediation of critical system trouble. For more on Progent's services for Cisco network appliances, refer to Cisco Network Engineering Expertise.
Microsoft Partner for Online Expertise for Microsoft Windows
Progent's Microsoft-premier online support experts can provide network problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can help your company with a broad variety of technology practice areas including
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
Windows Server 2008 R2 support,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting services,
SharePoint 2019 planning and deployment,
Skype for Business integration consulting and Lync 2010 migration, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development, and SQL Server 2014 support,
System Center 2016 Operations Manager hybrid cloud monitoring and analytics,
System Center 2012 Operations Manager monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Premier Network Security Engineers
Progent provides you the services of certified CISM and ISSAP security engineers who can deliver a range of system protection solutions that can enhance the defenses of your UNIX/Linux, Solaris, or macOS and OS X network against attacks or assist you to revive quickly from an attack. Security services provided Progent include: extensive security analysis using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds and Hydra; rapid recovery from virus and worm attacks; integrating firewalls; designing secure techniques for remote and mobile access; protecting your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring. To read additional information on Progent's security services for small and midsize businesses, refer to Progent's Professional Support for Network Security.
Applications Support: Webinar Training, Customization, Troubleshooting
Progent's Mac technology experts can support the creative aspect of Macintosh computing by offering consulting services and training in graphics, audio, and motion video. Progent's support professionals offer help in a variety of Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or setting up an audio/video post-production studio.
Progent's Application Experts Team can supply professional engineering support and education in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications such as CRM, Office Project, Word, and Excel. To learn additional information about Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Help Desk Call Center Support Options
Progent provides a variety of support programs for Call Center services including UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Support Services, and Call Center Operations Consulting and Staffing Services.
Progent's Help Desk Outsourcing Services are intended primarily for businesses who require the immediate accessibility of an effective Help Desk Call Center but who have limited funds and IT management bandwidth. Progentís Virtual Help Desk is a seamless supplement to your existing Helpdesk resources. Progent can act as a main Help Desk Call Center for your organization, represent an escalation resource for tough technical problems, or be available in those situations when your other resources are swamped. Progent's Help Desk Call Center Consulting Services can assist you in building an effective new Help Desk or enhancing your existing one, selecting or programming Call Center software products to meet the special requirements of your company, or providing supplemental staff to work online with your in-house Call Center resources to deal with demanding events like system upgrades. To read more on Progent's Help Desk outsourcing, go to Progent's Help Desk Services.
Progent's Remote Support Technologies
Progent has developed a collection of customized tools, refined during many years of use, dedicated to promoting the most advanced standard of efficiency for providing remote engineering support and repair for small and medium-size business IT networks. Progent offers secure Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN remote access enables the engineers of Progent's Technical Response Center to link to your system remotely without violating network security.
Progent's advanced service reporting software includes comprehensive histories of all support delivered to Progent's clients. Every authorized Progent staff consultant has the benefit of the specifics of support rendered to each client by any team member. This database of trouble tickets and resolutions is structured as a readily accessible proprietary knowledge base that enables Progent's remote technical experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's certifications with major industry leaders such as Cisco and Microsoft permit access to other extensive technical support knowledge bases as well as to manufacturers' in-house support staff that allow Progent's online service experts to come up with the best solutions promptly.
Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Assistance Specialist Now
To see how to get in touch with a UNIX, Linux, Sun Solaris, Apple macOS or OS X engineer or a Cisco CCIE for urgent remote engineering help in Alabama, phone 1-800-993-9400 or visit Urgent Remote Network Support.