If your business computer network is inAlabamayou can depend on fast phone-based technical support from a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified engineer to fix urgent issues involving your network. Progent maintains one of the largest groups of UNIX and CCIE-certified consultants available remotely of any independent service organization in the United States. Rates are affordable, billing is per minute, sign-up is fast, and service is world class.
If yourAlabamacompany is outside of larger metropolitan areas likeBirmingham, Birmingham, Mobile, or Huntsville, help from UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified engineers is often limited when there's an emergency. This can result in a drop in revenue for your business, angry customers, idle employees, and defocused management. By utilizing Progent's remote support, you have access to a Certified engineer who can deliver help when you have to have it to get your system running.
Because Progent bills for phone support on a per-minute basis, your business is invoiced exclusively for services provided. Progent imposes no service activation charge. Some online service organizations apply substantial minimum fees or bill for every fifteen minutes or more. Progent's by-the-minute granularity and simple billing model do away with large bills for quick solutions.
If your Alabama company needs online help for UNIX/Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, go to Progent's phone-based help, call 866-776-4368, or refer to Contact Progent.
Why is Progent's Remote Support Program Unique?
Progent's experienced staff of online support engineers offers a broad array of in-depth computer knowledge. This enables Progent's remote technical support specialists to resolve the most challenging network trouble more quickly than is possible with ordinary independent support firms or with the internal IT staff commonly available to small or mid-size businesses. Progent has refined the tools and experience to repair problems efficiently in many different network configurations that incorporate mixtures of UNIX, Linux, Solaris, macOS and OS X, Microsoft, and Cisco products. (Refer to Progent's client testimonials.)
Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CCIE support experts have qualified for advanced credentials including Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's remote service engineers also have a number of high-level Cisco credentials such as Cisco Certified Internet Expert (CCIE) in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.
In order to assist businesses that operate networks featuring a combination of UNIX/Linux, Apple macOS and OS X, and Microsoft operating systems, Progent's online support team can provide the assistance of consultants with prestigious Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). To provide advanced security expertise, Progent offers phone-based support from professionals who have earned a variety of security certifications such as Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants. The scope of Progent's expertise combined with Progent's team-oriented approach to repairing network difficulties allows service escalation, if appropriate, to specialists with sufficient competence to resolve unusually tough problems. This accelerates resolutions of urgent problems, avoids network downtime, and minimizes technical support invoices.
For companies anywhere in Alabama, Progent offers fast remote contact with a UNIX/Linux, Solaris, macOS or OS X engineer for emergency assistance to repair computer problems that are impacting business productivity and are not within the scope of your on-hand computer service resources. Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and Cisco CCIE-Premier support professionals can connect to your computer environment using the latest remote troubleshooting technologies that allow them to deliver quick and affordable diagnosis and resolution of serious computer issues.
Services Progent's Phone-based Support Experts Can Provide Your Alabama Company
Progent's service specialists are qualified to offer expert assistance for a comprehensive array of UNIX/Linux, Apple Mac, Cisco, and Windows products and technologies including:
Online Troubleshooting and Consulting for UNIX/Linux, Solaris, and macOS and OS X Environments
Progent's UNIX/Linux, Solaris, and macOS and OS X online technical support staff can help Alabama small businesses with a broad array of IT products and technologies including network architecture, email solutions, security consulting for networks and business operations, Windows integration with UNIX/Linux, Solaris, or Apple macOS and OS X systems, virtual server options for processor consolidation and streamlined management, and moving from older systems to modern environments powered by newer versions of UNIX, Linux, Sun Solaris, macOS and OS X, or Windows.
Progent's service professionals offer online technical help for systems based on popular variants of the UNIX OS including:
macOS and OS X,
IBM AIX OS,
SCO UNIX and
SGI/Irix or mainstream Linux packages such as
Debian GNU/Linux and
Cisco Network Infrastructure and Security Solutions
Progent leads the computer support industry for providing immediate and affordable communication with Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are sought-after networking consultants who earn this advanced credential only after strenuous examinations supervised by Cisco. In most cases CCIEs are employed by big enterprises or nationwide Internet service providers (ISPs), and consequently their services are not conveniently available to small and midsize businesses.
Progent is among the only network service providers that makes sure that CCIEs stay available to help small and mid-size businesses. Also, Progent can provide convenient contact with a Cisco CCIE by phone so you can benefit from timely assistance for urgent network problems that are disrupting your productivity but are outside the competence of your usual IT support group. Progent's CCIE engineers can connect to your network via sophisticated remote support tools to execute rapid and affordable analysis and repair of serious network trouble. To find out more on Progent's expertise in Cisco infrastructure, visit Cisco Network Consulting Expertise.
Microsoft Partner for Phone-based Expertise for Microsoft Windows
Progent's Microsoft-certified online support experts offer computer system repair and IT help for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting engineers who can assist your company with a broad range of platform practice areas including
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 migration,
Windows Server 2008 R2 support,
Microsoft Exchange 2019 Server integration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration consulting services,
SharePoint 2019 design and deployment,
Microsoft Skype for Business Server planning and deployment consulting and Lync Server 2010 maintenance, Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise,
SQL Server 2016 migration and development, and SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring,
System Center 2012 Operations Manager (SCOM 2012) network monitoring,
Project Server and Server Online planning,
SBS Server support, and
Windows Essentials migration and cloud integration.
Premier System Security Consultants
Progent provides you access to accredited CISM and ISSAP security engineers who can deliver a range of security services that can strengthen the protection of your UNIX/Linux, Sun Solaris, or macOS and OS X network against attacks or help your business to recover fast from an assault. Security services provided Progent include: comprehensive security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds and Hydra; fast recuperation from virus and worm assaults; setting up firewalls; planning safe architectures for off-site and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and setting up continual proactive monitoring. For more information about Progent's security expertise for small and midsize businesses, see Progent's Engineering Expertise for Network Security.
Applications Support: Webinar Training, Development, Integration
Progent's Apple Mac technology experts can support the creative aspect of Mac computing by offering help services and education in graphics, audio, and video. Progent's consultants can provide expertise in a range of Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video production facility.
Progent's Application Experts Group offers in-depth consulting expertise and education in specific application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and training for familiar Microsoft business applications including CRM, Microsoft Project, Office Word, and MS Office Excel. For more information about Progent's consulting, customization, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Help Desk Service and Outsourcing Alternatives
Progent offers a selection of service offerings for Help Desk services that include UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Help Desk Services, and Help Desk Operations Consulting and Staffing Services.
Progent's Call Center Outsourcing Services are intended mainly for companies who require the timely accessibility of an effective Help Desk Call Center but who have relatively small budgets and internal support resources. Progentís Virtual Help Desk is a seamless extension of your current Call Center team. Progent can act as a main Call Center for your organization, serve as an escalation resource for tough technical issues, or be available in those situations when your other resources are too busy. Progent's Help Desk Call Center Consulting Services can assist you in establishing an efficient new Help Desk or improving your current one, evaluating or customizing Help Desk software products to meet the special requirements of your company, or providing supplemental personnel to operate online with your internal Help Desk Call Center group to handle demanding events like software migrations.
Progent is a Microsoft-Certified Partner and has a skilled roster of Cisco-authorized networking experts. Progent's Help Desk Call Center staff of seasoned UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft experts can provide your clients convenient access to a large support team with years of experience in phone support and remote access troubleshooting for small and medium-size business information systems. Progent's concentration is on giving the Call Center a respected reputation as a significant driver of business productivity, and Progent's charter is to resolve and not just record problems. To find out more about Progent's Call Center support and outsourcing, refer to Progent's Call Center Services.
Progent's Remote Technical Support Technologies
Contact a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Assistance Specialist Immediately
Progent's sophisticated service database system includes extensive documentation of all support provided to Progent's customers. Each active Progent staff engineer has the benefit of the details of services provided to every client by any staff member. This archive of problems and fixes is structured as a readily searchable internal database that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's partnerships with key vendors including Cisco and Microsoft make available additional extensive technical support databases as well as to manufacturers' in-house engineering personnel that allow Progent's online service specialists to come up with the best resolutions promptly.
To learn how you can ask a UNIX, Linux, Sun Solaris, Apple macOS or OS X engineer or a Cisco CCIE for emergency remote professional assistance in Alabama, phone 1-800-993-9400 or go to Expert Remote Network Support.