If your company IT network is in Alabama you can have fast phone-based contact with a UNIX or CCIE-certified professional to resolve urgent problems involving your IT network. Progent offers the services of one of the largest groups of UNIX and Cisco CCIE consulting experts accessible by phone of any nationwide support organization in the United States. Rates are reasonable, charges are per minute, sign-up is immediate, and support is unbeatable.

If your Alabama business is some distance from major metropolitan areas like Birmingham, Birmingham, Mobile, or Huntsville, contact with UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE engineers could be limited when there's a crisis. This can cause a loss of revenue for your company, angry clients, unproductive workers, and distracted management. By utilizing Progent's remote support, you can get in touch with a Premier engineer ready to deliver help when you need it to keep your computer network on line.

Since Progent charges for remote service on a per-minute basis, your company pays just for support received. Progent imposes no startup surcharge. Many online consulting organizations demand significant minimum fees or bill for each fifteen minutes or more. Progent's fine granularity and simple billing model eliminate big tabs for quick fixes.

If your Alabama company needs online support for UNIX/Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, visit Progent's phone-based support, call 866-776-4368, or refer to Contact Progent.

What Makes Progent's Online Support Program Unique?
Progent's experienced team of online consulting engineers has a wide array of world-class computer skills. This allows Progent's remote service specialists to deal successfully with the most complex network trouble more quickly than is feasible with ordinary independent support firms or with the internal support resources usually available to small or mid-size companies. Progent has refined the tools and experience to repair problems efficiently in a wide variety of computer configurations that incorporate mixtures of UNIX/Linux, Sun Solaris, macOS and OS X, Microsoft Windows, and Cisco technologies. (See Progent's customer testimonials.)

Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and CISCO CCIE engineers have been awarded major credentials including Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Progent's online service experts also have a variety of key Cisco credentials which include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

In order to help businesses who maintain environments featuring a combination of UNIX/Linux, Apple macOS and OS X, and Microsoft technology, Progent's remote service group makes available the help of consultants with important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). To provide advanced security expertise, Progent provides online contact with engineers who hold major security credentials such as Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) consultants. The scope of Progent's expertise coupled with Progent's cooperative approach to repairing network difficulties streamlines service escalation, when called for, to experts with relevant background to deal with unusually tough support calls. This speeds up resolutions of emergency network problems, prevents system downtime, and minimizes technical support bills.

For organizations in the state of Alabama, Progent allows fast online contact with a UNIX/Linux, Sun Solaris, Apple macOS or OS X consultant for critical expertise to troubleshoot network issues that are impacting productivity but are not within the scope of your local network service organization. Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and Cisco CCIE-Premier consultants can connect to your system using the latest remote support tools in order to perform rapid and economical diagnosis and remediation of serious computer issues.

Troubleshooting Services Progent's Online Consulting Specialists Can Offer Your Alabama Company
Progent's network engineers are qualified to provide advanced support for an extensive array of UNIX, Apple OS X, Cisco, and Windows solutions such as:

Remote Troubleshooting and Consulting for UNIX/Linux, Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online technical service staff can help Alabama companies to maintain a broad set of information products and technologies including network architecture, messaging solutions, security expertise for networks and company processes, Windows integration with UNIX, Linux, Solaris, or macOS and OS X platforms, virtual server options for server consolidation and streamlined management, and moving from legacy systems to contemporary environments based on newer versions of UNIX, Linux, Sun Solaris, macOS and OS X, or Windows.

Progent's support professionals can provide remote troubleshooting for systems based on major variants of the UNIX operating system such as: macOS and OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX and SGI/Irix or common Linux products including RedHat Linux, SUSE Linux, Debian GNU/Linux and Slackware Linux.

Cisco Network Architecture and Security Products
Progent leads the network support arena for offering fast and affordable access to Cisco CCIEs. Cisco-certified CCIEs are high-level network consultants who earn this advanced credential only after thorough testing administered by Cisco. Most CCIEs work for big corporations or nationwide Internet service providers, and as a result their expertise is not readily accessible to small and mid-size businesses.

Progent is one of the rare computer service providers that ensures that Cisco CCIEs stay available to support small and mid-size businesses. In addition, Progent facilitates quick communication with a Cisco CCIE via telephone so your company can get immediate assistance for complex system problems that are disrupting your productivity but are beyond the scope of your usual network maintenance resources. Progent's CCIE consultants can tie into your environment using sophisticated remote support technology to execute quick and affordable analysis and repair of urgent system trouble.

CCIE Authorized consultants from Progent can help your business to plan, implement, and maintain a converged business network that can simplify operations, lower costs, and speed time to profitability. By offering Cisco broadband routers expertise with Cisco Catalyst switches consulting services and Cisco Aironet wireless products integration assistance, Progent can significantly increase the strategic value of your network infrastructure in Alabama. To learn more concerning Progent's support for Cisco infrastructure, visit Cisco Technology Engineering Support.

Microsoft Partner for Phone-based Expertise for MS Windows
Progent's Microsoft-expert online support engineers can provide computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist you with a broad variety of platform expertise including Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 consulting, Windows Server 2008 R2 maintenance, MS Exchange Server 2019 integration, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid integration consulting services, SharePoint Server 2019 design and configuration, Skype for Business Server configuration consulting and Microsoft Lync migration, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics, Microsoft System Center 2012 Operations Manager (SCOM 2012) network monitoring, Project Server planning, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

Premier Security Engineers
Progent provides you access to expert CISA, CISM, and ISSAP security engineers who can deliver a range of security solutions that can strengthen the resistance of your UNIX, Linux, Sun Solaris, or macOS and OS X environment against attacks or help you to revive promptly from an assault. Security services available from Progent include: in depth security audits using technologies such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recuperation from virus and worm attacks; integrating firewalls; planning safe architectures for remote and mobile access; securing your email system against viruses, spam and DHA attacks; and setting up 24x7 proactive monitoring. To learn more information about Progent's security services for small and medium-size companies, refer to Progent's Consulting Services for System Security.

Applications Services: Training, Custom Development, Problem Solving
Progent's Mac technology experts can promote the creative facets of Mac computing by offering consulting services and education in imaging, sound, and motion video. Progent's consultants can provide expertise in a variety of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video post-production facility.

Progent's Application Experts Group offers in-depth consulting support and training in specific application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Office Excel. To learn more on Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

Call Center Support and Outsourcing Alternatives
Progent provides a variety of support programs for Call Center assistance : UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Services, Virtual Helpdesk Support Services, and Helpdesk Operations Consulting and Staffing.

Progent is a Microsoft-Certified Partner and maintains a large roster of Cisco-authorized network specialists. Progent's Help Desk Call Center staff of experienced UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft experts are ready to give your clients fast access to a reliable support resource with years of experience in phone support and online troubleshooting for small and medium-size business information systems. Progent's focus is on giving the Help Desk Call Center a respected reputation as a solid driver of company productivity, and Progent's target is to fix and not just record problems. To learn additional information concerning Progent's Help Desk Call Center support and outsourcing, refer to Progent's Call Center Services.

Progent's Online Support Technologies
Progent has deployed an arsenal of optimized tools, evolved during years of use, dedicated to promoting the highest standard of efficiency for providing remote technical support and troubleshooting for small and midsize company IT systems. Progent provides safe VPN support for gateways from a variety of popular sources including Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN remote connectivity permits the engineers of Progent's Technical Response Center to connect to your system without violating network security.

Progent's powerful service database system stores thorough documentation for all service delivered to Progent's customers. Every authorized Progent team engineer has access to the specifics of services provided to every client by any staff engineer. This history of trouble tickets and solutions is organized as a conveniently searchable internal database that enables Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's certifications with key industry leaders such as Cisco and Microsoft permit access to other vast support knowledge bases as well as to manufacturers' internal technical personnel that allow Progent's online consulting experts to arrive at the best resolutions promptly.

Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Support Expert Now
To learn how to get in touch with a UNIX, Linux, Solaris, macOS or OS X consultant or a Certified CCIE for emergency online engineering assistance in Alabama, call 1-800-993-9400 or visit Urgent Remote Network Help.


An index of content::


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Windows 7 Security Consultant Services

Progent's certified consultants can help your company to pilot Windows 7 to verify application compatibility and to check its performance and reliability running with your applications. Progent can also show you how to assess the likely strategic value of moving to Microsoft Windows 7. If Microsoft Windows 7 makes sense for your business, Progent can help your IT organization to design and execute a non-disruptive upgrade to Microsoft Windows 7 from a an older version of Windows.

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Remote Consulting for Microsoft SQL Server
MS SQL Server Consulting Services

Microsoft SQL Server 2005 offers indispensable, standardized tools to computer professionals as well as to information workers, reducing the difficulty of designing, deploying, managing, and using enterprise information and analytical applications on platforms ranging from handheld devices to enterprise data systems. The complexity and integration demands of Microsoft SQL Server 2005 call for a network consultant with real-world expertise and broad knowledge in designing and building information-based, comprehensive business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft technology, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are seamlessly integrated with the Microsoft .NET platform.

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Computer Engineer for VPN
Cisco Virtual Private Network Computer Consultant

Progentís Cisco Security/VPN professionals and CCIE and CCNP certified experts can help your small or mid-size business integrate and maintain Ciscoís security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN products are simple to manage and offer the versatility to expand with your growing business needs. Progentís Cisco-Premier network experts are familiar with Ciscoís comprehensive family of hardware and software aimed at preventing information theft, virus and worm assaults, Denial of Service attacks, and other threats to your network. Progent can show you how to deploy Cisco technology to get secure access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a centralized user access control foundation for user certification, authorization, and accounting from a graphical Web interface.

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SharePoint Backup and Recovery Support Services
SharePoint 2019 Migration Technical Support

Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer affordable online and on-premises consulting, application development, and debugging services for businesses of all sizes who want to migrate to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can assist you plan and execute a cost-effective upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that combines onsite and cloud infrastructure into a seamless information management solution.

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Network Architect for Progent Start-Up Businesses
Progent Small Office Small Business IT Consulting Company

Les Kent has a 35-year track record of effective network integration, corporate management, marketing, and operations. He has shown a knack for developing sophisticated information technology solutions during his time as as a network designer, application developer, project manager, deployment consultant, and problem solver for small companies, start-ups, and global corporations.

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Microsoft Expert Dynamics GP Continuum Professionals
Dynamics GP Web Services Consultants

Progent's background providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools enable Progent to create specialized line-of-business applications and eCommerce solutions that integrate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting services can show you how to design reports that allow you to analyze your business more effectively, turning uncooked data into useful understanding of your business.

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macOS Online Troubleshooting Professionals
Mac Configuration Consultant Services

Progent offers national remote phone support and troubleshooting services for businesses that run Apple macOS and OS X networks or whose information systems feature a combination of Mac and Microsoft Windows products. Progent's experts offer macOS and OS X clients a range of services including desktop support, migration to the latest version of macOS from other earlier versions of macOS or OS X, plus expertise with Mac applications. Progent can also help you with Apple iPhone and iPad integration and management, or moving to Apple's iCloud services. Online IT help offers optimum return for your IT dollar by preserving client productivity and shortening the time charged for computer analysis and repair. Advanced remote access utilities and experienced service specialists and consultants combine to enable Progent to handle the majority of network issues without squandering time and expense by traveling to your site. In most of situations your network problems can be dealt with by telephone or via a combination of phone support and remote access. Progent can put you in touch with Cisco CCIE infrastructure experts and CISA and CISM certified security professionals to assist you with the most challenging network problems.

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Lync Server 2013 and Active Directory Professional
Specialist for Lync Server 2013

Microsoft Lync Server 2013, renamed Skype for Business, allows organizations of any size to create a manageable and protected communications ecosystem that permits the modern BYOD computing model with IM, real-time presence, audio/video and web meetings with application sharing and whiteboard, as well as IP-based and PSTN telephony across a wide assortment of stationary PCs and mobile clients. Progent's certified Lync Server 2013 experts and network architects can help you to assess the business benefits of Lync Server 2013, create an on-premises, cloud-based (via Microsoft Lync Online) or mixed model appropriate for your present and long-term goals, deploy Lync Server 2013 in a way that expedites your ROI, and deliver live webinar and on-premises training to your IT team and users. Progent has expertise in key pieces of a Lync 2013 deployment including Microsoft Windows Server, SQL Server and Exchange, and Progent can help your organization to combine Lync 2013 with key Office and Office 365 applications such as Outlook clients and PowerPoint.

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ProSight network infrastructure documentation management Consulting Services
Specialists for password management

Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it.

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Cisco Router Network Specialist
Cisco Integration Specialists

Progent offers rapid online support from Cisco CCIE networking consultants. Progent's CCIE engineers can connect to your network using powerful remote diagnostic tools to deliver quick and affordable troubleshooting and repair of urgent network problems.

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MRTG for Linux Consulting Services
Professional for Linux Network Monitoring, Nagios and MRTG

Nagios and MRTG are powerful, license-free monitoring tools that operate with Linux and can be used to analyze UNIX networks, MS Windows systems, or mixed-OS situations where the Linux OS and MS Windows run side by side. Nagios lets system support engineers to track network services such as SMTP, HTTP, FTP, and PING. MRTG allows you to graph the bandwidth in and out of SNMP-enabled network devices including processors, routers, and switches. Progent's system monitoring consultants can assist you to use both these tools to tune and repair your network.

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Backup and Recovery Software Consulting Services

Progent offers affordable online support from engineers skilled in a broad range of products and technologies that provide solutions for backing up Windows, Apple Mac, and Linux/UNIX servers and desktops as well as notebooks and smartphones. Progent offers help for all major data protection products including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Backup, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and Solaris FLARs. Progent can help your company to design, enhance, or troubleshoot data backup systems for a range of topologies including on-premises, edge to datacenter, cloud-based, or a mix.

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Windows, UNIX, Solaris Technical Consultant
UNIX, Windows Services

If you are developing UNIX-based applications in an environment that includes MS Windows-based servers, PCs, and office applications, Progent offers comprehensive information technology outsourcing that frees you to focus on your field of high-value expertise while avoiding the continual hassle of managing your business network. By using automated network monitoring and by delivering online and in-person assistance when your company needs it, Progent represents an affordable solution for managing an IT system that provides high availability, security, and performance. Progent's developer support services feature full-service information technology outsourcing, virtual server infrastructure, online and on-site service and troubleshooting, network monitoring services, and Helpdesk support.

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Consultants for OS X Infrastructure

Progent's Apple Mac support engineers can help you with a wide array of system foundation issues such as network architecture, remote and mobile access, internetwork communication, protection, and new technologies such as VoIP and high-speed wireless networking. For company networks based exclusively on Mac OS X or for systems incorporating a combination of Mac, Linux/UNIX and Windows based servers and workstations, Progent has the knowledge and depth to deal with the complexity of planning, configuring, and supporting a network infrastructure that is robust, secure, productive and supportive of your business goals. Progent can show you how to configure Appleís Xserve enterprise servers, Apple's Xserve RAID zero-downtime storage systems, and Apple's Xsan SAN systems. Progent can also give you access to skilled experts to support Cisco routers and switches.

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NetApp MetroCluster Disaster Recovery Technology Professional
Consulting Services for NetApp Disaster Recovery

NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering along with continual replication to deliver fast, zero RPO disaster recovery between datacenters located as far as 185 miles (300km) apart from each other. Progent's team of seasoned IT experts can help you to design, deploy, manage, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that aligns with your functional requirements and IT budget. Progent can make sure you adhere to best practices for installing your MetroCluster solution by delivering guidance with tasks such as assigning shelf IDs, arranging plexes layout, provisioning volumes, setting up Data ONTAP configuration replication service, installing switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your storage clusters, and testing your DR solution to verify compliance with industry standards and government mandates.

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