For office network systems located within the state of Alabama, Progent's Microsoft and Cisco qualified technical team members can deliver online support and remote troubleshooting to fix your network problems quickly and cost effectively. Progent has developed enterprise-class expertise, software tools, and support databases to diagnose and fix computer network problems while avoiding the high cost and delays normally associated with onsite technical service visits.

If your Alabama organization is located outside of the larger urban areas such as Birmingham, Birmingham, Mobile, or Huntsville, your local computer support options may be limited in skills, or not available during urgent situations. This results in a computer network that is unpredictable or causing wasted time due to technical issues continuing for too long. Progent’s team of expert network engineers average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a large range of technical projects for a broad range of clients. This means you get not only the technical skills needed for the job, but a consultant with demonstrated methods for applying those skills to assist with cost effective network solutions.

Planning and Deployment Support for Meraki Cloud-managed Wireless Access Points
Progent's Meraki wireless access point consultants offer online and onsite support services to assist businesses of all sizes to design, install, manage, expand or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to set up and support Cisco's Meraki-based Wi-Fi networks for sites that range from a telecommuter's home or a remote office to a large campus or a multi-site enterprise. Progent can also help you to configure additional Cisco technology including switches, ASR routers and firewalls to create a seamless network infrastructure that provides identical connectivity, responsiveness, security, manageability and uptime for wired and wireless clients regardless of their mobility or device. (Check out Cisco Meraki switches integration.)

Cisco VoIP Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the newest media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly branded CallManager, or with Unified Communications Manager Express (CME) to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's consultants can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, solving QoS, integrating SIP PSTN trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco SRST systems for survivability.

Microsoft Virtual Desktop Help
Microsoft's virtual desktop technologies reduce the work needed for network managers to set up software programs so that they are standardized across a corporate workforce, offer the ability to manage access to business data, and enable fast installation of additional or updated desktops. With Windows Server 2016, the Terminal Services tool has been revamped and renamed Remote Desktop Services (RDS). Microsoft's innovative VDI infrastructure that powers Remote Desktop Services simplifies desktop connectivity, enhances performance, tightens security, unifies administration, and provides a nearly seamless user experience. Progent's desktop virtualization engineers can assist you to evaluate the strategic benefits of Microsoft's virtual desktop technologies, set up test and on-line environments, improve your network infrastructure to support virtual clients efficiently, assess and remediate security issues, and educate your IT managers to follow industry best practices to achieve maximum payback from desktop virtualization.

Citrix Virtual Desktop Support Services
Progent's Citrix desktop virtualization experts can assist your business to design, implement, administer, and troubleshoot a virtual Windows desktop and application delivery solution by providing XenDesktop expertise and XenApp support. Progent's Cisco CCIE network consultants can help you enhance your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter support consultants can assist you to administer and support an off-site datacenter that offers high uptime, advanced protection, and rapid recovery. Progent's Citrix technology experts can also assist you with other virtualization solutions from Citrix by offering XenServer expertise and Citrix Essentials for Hyper-V integration.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX consultant to help you design, deploy, administer and repair VMware vSphere-based virtualization solution for local datacenters, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere consulting team offer world-class knowledge for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent offers in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high availability, fault tolerance, and application mobility.

Consulting and Troubleshooting Services for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can help businesses of all sizes to adhere to best practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; plan, implement, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can assist your company to upgrade from a legacy release of System Center Virtual Machine Manager or from another virtualization management system, and Progent can help you to optimize and repair your existing SCVMM 2012 ecosystem to make sure you get maximum business value. Progent can also provide Virtual Machine Manager 2016 migration expertise to assist you to plan and execute a smooth migration from Virtual Machine Manager 2012 to SCVMM 2016 so you can benefit from stronger security features, more affordable VMM storage fabric, and other improvements.

ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service incorporates next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the entire threat progression including protection, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out about Progent's complete ProSight line of value-priced network monitoring and management services for small and medium-size businesses.

Consulting and Support Expertise for Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016)
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of network monitoring and management products and is intended to offer a unified solution for deploying and managing virtualized fabric and services across hybrid networks that can include private clouds and Azure publics cloud resources. Progent's SCVMM 2016 consulting experts can help organizations of any size with any aspect of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, show you how to migrate efficiently from legacy versions of VMM, design workflows for building and deploying virtual machines and hosts, design fault-tolerant compute and storage clusters, connect your private cloud infrastructure with public cloud services, set up virtual switches, develop and refine PowerShell scripts, and assist you to evaluate the potential business benefits of new technologies like Storage Spaces Direct and Host Guardian Service. Progent's hypervisor experts can provide world-class Windows Hyper-V consulting and VMware ESXi support.

Progent's Test and Design Lab at the Herakles/QTS Data Center
The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center in Sacramento can be used for piloting line-of-business applications, creating efficient system upgrade methodologies, evaluating and tuning performance, designing or verifying disaster recovery strategies, resolving compatibility problems, and building training systems for the latest products and technologies. For Progent clients who lack sufficient in-house resources to configure effective test environments, the lab cuts capital costs and technical risk while keeping vital network initiatives on schedule.

Migration Support services for Microsoft Windows 10
Progent's Windows Windows 10 planning and migration experts can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from any older version of Microsoft Windows. Online and on-premises assessment and upgrade services for Windows 10 available from Progent's consultants include ROI estimates, project coordination, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid integration, mobile device management, teleworker access, data and identity security, streamlined deployment and management, network design, wired/wireless convergence, business continuity planning, webinar training for IT support personnel and users, and post-migration Call Center support services.

Complete Documentation of Services
Progent provides full and detailed documentation of all support work to ensure clients do not feel “captive” to their IT service provider. Progent sends email accounts of services immediately after completion of each support interaction, and also encloses a printed copy along with monthly billings. Comprehensive IT service documentation makes it less risky for customers to move to a different support provider or take on more support duties internally. Complete service reporting also provides management the information needed to evaluate maintenance services and produce better informed network expense projections.

Microsoft Windows Server 2012 R2 Integration Services
Progent's Microsoft-certified Windows Server 2012 consultants can assist you to assess the benefits of Windows Server 2012 R2 for your organization, develop pilot systems and migration strategies, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT management, staff, develop an enterprise-wide security strategy, streamline IT administration, assist with creating applications, and build and validate a DR/BC plan. If you are considering moving from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration experts can assist you to evaluate the value of Windows Server 2016 for your business and plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture.

CISSP-certified Cybersecurity Consultants
Progent's CISSP-certified cybersecurity consultants can help organizations of any size with any facet of information system security. Progent can create efficient security systems that protect a small business from modern threats or Progent can plan, deploy, and monitor an end-to-end security environment for hybrid enterprise networks that support onsite, remote, and mobile users accessing network resources distributed over a mix of physical sites and various clouds.

Data Backup Consulting Services
Progent's backup experts can provide support for a broad array of utilities and services that provide solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and desktops plus notebooks and smartphones. Progent can help you with all major backup platforms by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability integration. Progent also offers help with Acronis Backup and Recovery, MozyPro, Retrospect for Macintosh, Apple Time Machine, Backup Exec, BackupAssist, HP Data Protector, and Oracle Solaris FLARs. For large organizations, Progent can provide VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and medium-sized organizations as an affordable end-to-end service for secure backup/disaster recovery (BDR).

Talk to a Progent Computer Consultant
To learn how to get in touch with a Progent network support expert for online or on-premises assistance in , phone 1-800-993-9400 or go to Online Network Support.