For office networks located in the state ofAlabama, Progent's Microsoft qualified technical experts can provide phone assistance and troubleshooting to resolve your network problems quickly and affordably. Progent has developed world-class expertise, sophisticated utilities, and support knowledge bases to troubleshoot and fix computer network problems while avoiding the cost and time delays normally associated with on-site service dispatches.

If yourAlabamaorganization is located beyond the larger metro areas such asBirmingham, Birmingham, Mobile, or Huntsville, your nearby computer network support options may be limited in technical capability, or unavailable during urgent situations. This can result in a network that is unusable or causing wasted time due to technical issues continuing for too long. Progentís team of seasoned network engineers average more than 12 years of real-world industry experience, in the trenches of IT support, performing a large variety of technical projects for a broad range of customers. This means you get not only the technical competency needed for the job, but a professional with demonstrated methods for applying that expertise to deliver affordable network solutions.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering with replication to deliver rapid, zero RPO disaster recovery between sites that are as far as 185 miles away from one another. Progent offers online or on-premises access to a NetApp MetroCluster expert who can assist your business to design, deploy, administer, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your functional requirements and IT budget. Progent can make sure you adhere to best practices for configuring your MetroCluster environment by providing help with procedures such as assigning disk pools, determining aggregate layout, provisioning volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a configuration replication network between your storage clusters, and verifying your disaster recovery solution to show adherence with information assurance standards and government requirements.

Unified Communications Manager and Unified Communications Manager Express Integration and Troubleshooting
Cisco Unified Communications Manager (CUCM), originally named CallManager, operates as the center of Cisco's communications and collaboration portfolio. CUCM and Unified Communications Manager Express offer an advanced IP-PBX solution by integrating closely with unified messaging applications such as Unified Communications Manager IM and Presence Service, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM experts can help with any facet of Unified Communications Manager configuration and debugging in areas that include integrating Cisco VoIP phones and video phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE support, designing Cisco UCS server clustering systems for survivability, and integration with Microsoft Exchange and Skype for Business.

SharePoint 2019 Server and SharePoint Online Consulting
SharePoint Server 2019 incorporates much of the modern look and feel of SharePoint Online, providing a crossover platform that bridges the classic UI of SharePoint 2016 and the new SharePoint environment. Progent's certified SharePoint 2019 and SharePoint Online experts can provide economical online and on-premises expertise, application development, and debugging services for organizations of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from older versions of SharePoint. Progent can help customers design and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud-based infrastructure into a seamless intranet solution. To find out more, see SharePoint 2019 Server configuration and development support.

CISM-certified Cybersecurity Management Consultants
Progent can provide the support of CISM Premier cybersecurity management experts. The Certified Information Security Manager (CISM) organization defines the core competencies and international standards of skill that IT security professionals are expected to learn. It provides business management the confidence that those who have earned their CISM credential possess the background and knowledge to provide effective security management and consulting services.

Amazon AWS Cloud Integration Consulting
Progent's Amazon AWS cloud planning and integration experts can provide affordable remote consulting to assist businesses to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable low-latency storage, and Amazon Glacier for value-priced long-term archiving. Progent can help you with every phase of Amazon AWS integration including needs analysis, readiness evaluation, system design and review, testing, configuration, administration, performance tuning, software license management, backup/restore solutions, and security strategies. Progent offers advanced expertise with firewalls and VPN connections and can show you how to deploy cloud-centric or hybrid networking models that efficiently incorporate Amazon AWS cloud services. Progent offers occasional consulting or Progent can deliver project management outsourcing to help you move efficiently to the Amazon AWS platform.

Collaboration Technology Consulting Expertise for Remote Workers
Progent can help small and mid-size companies to implement collaborative platforms such as SharePoint and Teams to make it easy for their at-home employees to benefit from productive teamwork with fellow workers and clients. To find out about how Progent's consultants can assist organizations to install and maintain collaboration solutions for remote workers, visit collaborative solutions consulting services for a remote workforce.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's preparedness to stop or recover rapidly from a ransomware attack. Progent will work with you directly to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Expert IT Support for Systems at Colocation Data Centers
There are hundreds of enterprise-level Internet Data Centers in the and major metropolitan areas throughout the U.S., and Progent's Internet data center consulting experts can enhance your systemís reliability and performance by helping you choose a colo site that addresses the specific needs of your enterprise such as geographic location, space, connectivity, affordability, and extra additional features and services. Progentís data center IT services are intended for companies with equipment located at co-location hosting facilities and in need of on-demand in-person assistance at the colo site as well as online help from Microsoft and Cisco Certified experts. Progent offers a selection of colocation center support services including network topology analysis, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications infrastructure, design and installation of fault tolerant configurations, defining and implementing layered security structures, firewall configuration and support, designing load balancing solutions, and creating fault tolerant server and storage clustering systems.

Design and Deployment Support for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified consultants offer Cisco Aironet wireless access point configuration support and Cisco wireless controller expertise to help you benefit from the IEEE 802.11ac Wave 2 WiFi specification to triple the speed for your Wi-Fi network while extending the signal coverage.

64-bit Processing Migration Help
Progentís 64-bit upgrade specialists can help your organization to update your servers and workstations efficiently from 32 bits to 64 bits. Progent can assist your company to understand the risks and advantages of migrating to 64-bit computing, design an economical upgrade strategy that reduces business interruptions, and provide timely remote support to aid you to install 64-bit operating systems and application software on your current hardware. Progent's Microsoft-premier engineers can help you to integrate the 64-bit versions of Microsoft products such as Microsoft Windows Server, SQL Server, Microsoft Windows 10, and Microsoft Office Excel.

System Center 2016 Integration
Microsoft System Center 2016 provides important improvements for managing hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; unified management of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

Response Time of Progent's Technical Response Center for Online IT Support
Progent's Technical Response Center is dedicated to delivering the highest quality of remote computer support offered anywhere for both emergency and standard issues. For urgent problems that affect many users, key people, or a line-of-business application, the Technical Response Center will engage in one hour or less. For non-critical issues, the TRC will in less than two hours. Regardless of criticality, your ticket will be generated promptly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will contact you regarding every corrected problem to verify you are satisfied with the results and willing to close out the trouble ticket. Find out more details concerning Progent's TRC Customer Commitment.

Short-Term Staff Augmentation Services
Progent's temporary IT staffing services enable businesses to meet sudden increases in demand for network support personnel without dealing with the expense and delays that come with vetting and hiring reliable technical workers and without increasing your permanent head count. To learn about Progent's short-term IT staffing services, see Progent's short-term staff augmentation services.

Cisco Unified Messaging and Collaboration Consulting Services
Progent can provide remote or on-premises help from a certified CCIE engineer to assist you to plan, implement, administer and troubleshoot converged communications environments that incorporate Cisco Unified Communication products in a local, distributed, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have in-depth backgrounds assisting organizations of any size to build collaboration ecosystems by delivering expert services such as Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager planning and deployment, Voice over IP and video phones and soft phones configuration, and Cisco wireless IP phone deployment. Progent's consultants can help you with Cisco's extensive portfolio of UC applications such as Jabber, WebEx Meeting Center, Unity Express, Cisco Unified Contact Center Express (CCX), and Unified Attendant Console.

Contact a Progent Computer Support Expert
To learn how you can get in touch with a Progent computer consultant for online or on-premises help, call 1-800-993-9400 or visit Remote Computer Help.



An index of content::

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    VMware's market leading Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable process for restoring services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also supports non-disruptive testing for site recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, deploy, test and manage a DR system powered by VMware Site Recovery Manager.

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    Progent's SonicWall firewall consultants can help you configure, maintain, and tune SonicWall firewall/VPN devices including the current SonicWall TZ and NSa families of firewalls and the older SonicWall PRO 1260 Secure Switch products. Progent's CISSP and CISA-certified network security experts can help you incorporate SonicWall firewalls into an end-to-end security solution and design protection into your business processes.

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    Progent's Cisco CCIE-certified networking consultants can provide high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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