Small company computer networks located withinAlaskacan now have instant remote contact with a Cisco authorized CCIE infrastructure consultant to fix urgent issues affecting your computer network. Progent offers the services of the largest group of CCIE network consultants available remotely of any independent support organization in the country. Rates are reasonable, billing is by the minute, sign-up is fast, and support is world class.

If yourAlaskacompany is away from larger urban neighborhoods likeAnchorage, Juneau, or Fairbanks, help from authorized CCIE experts may be difficult to find during a crisis. This could mean a loss of revenue for your business. By contacting Progent, you have access to a CCIE consultant who can provide the help to keep your network operating.

Why is Access to a CCIE-certified Consultant So Important?
A CCIE is a world-class networking engineer who achieves this elite recognition only after rigorous testing administered by Cisco. CCIEs can deal with the most complex issues surrounding computer network integration, repair, and configuration. Progentís CCIE-qualified professionals operate directly with Cisco's in-house staff in analyzing problems with IOS software and developing temporary alternatives or finding program updates to fix problems. Most CCIEs are employed by large enterprises or national ISPs, and so their skills are not readily available to small businesses.

For businesses in Alaska, Progent offers easy, fast, and cost-effective remote access to Cisco CCIE engineers. Cisco Certified Internetwork Experts (CCIEs) are elite networking experts who earn this top-level classification only as a result of thorough examination by Cisco. CCIEs can resolve even the most complex problems surrounding network planning, deployment, performance, troubleshooting, and support. Progentís CCIE experts cooperate intimately with Cisco engineers in analyzing issues with Cisco's IOS software and developing workarounds or obtaining patches to correct problems. Progent offers fast online access to a CCIE so you can receive immediate assistance for complex network problems that are impacting worker efficiency but are outside the scope of your usual network service resources. Progent's CCIE support engineers can access your network via state-of-the-art remote connectivity tools to deliver quick and cost-effective analysis and repair of urgent network problems.

Ways Progent's Cisco Professionals Can Provide Help with Cisco Technology in Alaska
Progent network engineers offer world-class support for a wide range of Cisco networking technologies such as:

Cisco ASA 5500-X Next Generation Firewalls with Firepower and PIX 500 Security Appliances
The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver substantially more value than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new deployments. Since Cisco's acquisition of Sourcefire, the whole line of ASA 5500-X firewalls can be configured to enable Firepower Services, based on Sourcefire's Snort product, which is the world's most deployed intrusion protection system (IPS). Firepower services bring powerful new features such as advanced malware protection (AMP), URL filtering, dynamic threat analytics, and security automation. Progent's Cisco-premier CCIE network consultants can assist you to maintain your existing PIX or Cisco ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist your company to design, integrate, tune, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services. Learn additional details about Cisco ASA Next Generation Firewalls with Firepower configuration and troubleshooting services.

Cisco Routers
Progent's CCIE and CCNP Premier engineers can help your business to plan, configure, and maintain an integrated network infrastructure that can simplify processes, lower costs, and accelerate investment payback. By teaming Cisco integrated services routers with Catalyst switches expertise and Cisco Aironet indoor and outdoor APs deployment support or Cisco Meraki access points configuration support, Progent can dramatically enhance the strategic value of your network infrastructure in Alaska. Progent offers comprehensive online troubleshooting. To find out more concerning Progent's expertise in Cisco router technology, refer to Cisco Routers Engineering Support.

Aironet and Meraki 802.11ac Access Points and Wireless Controllers
Progent can provide a Cisco-certified wireless integration consultant to help your business to design, deploy, maintain and repair a converged wired/wireless infrastructure integrating a broad range of wireless products that provide the same security, scalability, and ease of management you demand from a wired environment. Progent's Aironet Access Point consultants, Meraki Wi-Fi AP specialists, and Cisco wireless controller experts can assist you to manage early-generation wireless products from Cisco or migrate seamlessly to current 802.11ac Wi-Fi technology. Progent can also help your IT team to carry out efficient Cisco wireless IP phone configuration with Cisco APs for mobile on-premises collaboration. Progent's CISA and ISSAP security professionals can show you how to build security into your WLAN and into your business processes. Progent's disaster recovery planning consultants and business continuity planners can help you to set up the HA technology built into Cisco's wireless and wired technologies so your converged infrastructure provides non-stop return on investment. Progent offers economical remote and onsite wireless site surveys to assist your company to plan and deploy a Wi-Fi LAN with custom-designed wireless access point clusters optimized for your individual office layout, building structure, and application workloads.

Cisco Voice over IP Phone and IP Video Phone Solutions
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to configure, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified Communications Manager, formerly branded CallManager, or with Unified Communications Manager Express to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent's consultants can provide expertise with any facet of Cisco VoIP Phone integration including designing dial plans, solving QoS, configuring SIP trunking, deploying Cisco ISR routers with CUBE internetworking capability, and creating UCS server failover and Cisco SRST solutions for high availability.

Cisco Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager Collaboration
Cisco Unified Communications Manager (CUCM), originally branded CallManager, operates as the center of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified CM Express (CME) offer a location-independent IP-PBX by integrating closely with applications such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified Cisco Unified CM experts can help with any aspect of Unified CM configuration and troubleshooting in areas such as integrating Cisco VoIP phones and desktop video phones, reviewing dial plans, configuring SIP connections and PSTN calling, installing ISR G2 routers with CUBE networking support, designing UCS server clustering solutions for high availability, and integration with Microsoft Exchange Server and Skype for Business.

Cisco Catalyst, Nexus and Meraki Products
Progent's Cisco CCIE-certified network technology consultants offer advanced remote and onsite consulting for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that run the gamut from small organizations and campus LANs to enterprise data centers and ISPs. Progent can show you how to deploy Cisco's quickly improving switching technology to realize the speed, scale, uptime, virtualization, data protection and manageability needed by your organization. For information about Progent's support for Cisco's extensive portfolio of Catalyst switches, refer to Catalyst switch consulting and troubleshooting services. For details about Progent's consulting and support services for Cisco's Nexus Series of switches, see Nexus switch consulting and troubleshooting services. To learn about Progent's support for Meraki switches, go to Cisco Meraki switches consulting services.

Cisco Security Products
Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to assist you to choose, deploy, and support Cisco security solutions. Progent's CISM and CISSP security consultants can advise you about how to design security into your business operations in Alaska and Progent's GIAC-certified information assurance experts can assist you to plan and maintain SIEM solutions that enable you to comply with governmental mandates for incident reporting. Progent can assist you to create a written security strategy to establish precise policies, install monitoring and tracking utilities, design and install a secure connectivity architecture that includes technology from a variety of network companies, provide outbound spam and virus filtering with content filtering for incoming and outgoing email, and advise you about procedures to maximize the protection of your infrastructure. Progent's security expertise can help you configure an ASA Next Generation firewall, design secure remote access to messaging and corporate data, and implement or repair Virtual Private Networks. To read additional information about Progent's expertise with Cisco security solutions, see Cisco VPN and Protection Professional Expertise.

Cisco SIP Connectivity Solutions: SIP Trunks and CUBE Configuration Consulting
Progent's Cisco-certified SIP trunk experts and Cisco CUBE integration experts can assist organizations of any size to design, deploy, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks. Progent can provide cost-effective online or onsite expertise to help businesses to move smoothly to an advanced unified communications network that delivers accelerated return on investment. Progent's certified Microsoft unified communications experts can assist you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business Server and Lync for connectivity to a SIP PSTN trunk.

Cisco Network Management
Progent's Cisco-Premier network management engineers can show you how to use Cisco's network management utilities in combination with a variety of effective open source and proprietary applications to create a complete network management strategy to keep your network operating smoothly, conserve expensive resources, protect your information, recover rapidly from equipment failure or malicious assaults, and enable you to scale or reassign system resources intelligently and economically as your Alaska company grows.

Progent can also help you to utilize network management tools to analyze and categorize network data to enable traffic shaping, which allows you to program Cisco routers to impose different throughput restrictions on certain types of activity according to the priorities you specify. By storing and queuing excess packets that exceed your committed rates, and by assigning priority to critical processes, traffic shaping can prevent Internet Service Provider excess usage charges from spiraling out of control and/or eliminate gaps in worker productivity caused by indiscriminate policing of your network traffic volume restrictions during peak demand. To find out additional information concerning Progent's network management consulting services for Cisco-powered networks, see Network Management Help for Cisco-powered Networks.

NetApp and Cisco FlexPod Cloud Platform Consulting Services
FlexPod Datacenter is a best-practice cloud platform created and tested together by NetApp and Cisco to consolidate servers, network fabric and storage assets for hosting shared business applications and management tools. To find out more details concerning Progent's consulting support for NetApp and Cisco FlexPod private clouds solutions, refer to NetApp and Cisco Cloud Architecture Consulting Services.

How You Can Get in Touch with a CCIE Networking Professional Immediately
To learn how to get in touch with a Certified CCIE for remote support in Alaska, call 1-800-993-9400 or go to Urgent Remote Computer Help.



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  • Cisco Firepower URL Filtering IT Consultants
    ASA Firewalls with Firepower Remote Support Services

    Cisco's Firepower NGFWs Firewalls provide a significant performance improvement over Cisco's popular ASA 5500-X security appliances and include centralized management of modern cybersecurity capabilities such as application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE-certified firewall consultants can assist you to plan and execute a smooth upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower appliances with Cisco's cloud-based services to build and centrally control network ecosystems that span branch offices, data centers, and cloud resources.

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  • Microsoft Outlook for Mac Specialist
    SharePoint Server and Mac Consulting

    Microsoft Office for Mac allows Apple Macintosh users to run the industry's most popular business applications. Progent's Apple-certified Macintosh consultants can help you configure Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows-powered computers so that Macintosh users can access the new capabilities of Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with co-workers who use Microsoft Windows. Progent's engineers have expertise with both Mac and Windows technology and can provide service for environments that mix Mac with Windows systems with extensive resource sharing, or networks which intentionally restrict sharing between Apple Mac and Windows systems.

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    Progent is structured to deliver in-depth online consulting for all major technical areas common to todayís small business IT networks and allows you to outsource a variety of strategic, as-needed services including a temporary Chief Information Officer to offer senior-level planning and negotiating capability, a Call Center for help desk services, 24x7 server monitoring, spam and email-borne virus protection as an outside-the-firewall service, project management for major initiatives such as office relocations orOS migrations, connectivity experts for designing fast and reliable infrastructure, security specialists to verify data protection and regulatory compliance, disaster recovery specialists to help design business continuity plans, and software developers to create, enhance, or troubleshoot mission-critical application programs.

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  • Windows Skills Transfer
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    Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent is able to focus on offering high-value services where Progent has few competitors. Mid-size companies who work with familiar independent service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive.

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  • Windows 2003 Consultant Services
    Onsite Technical Support Windows 2003 Server

    The service background of Progent's certified Windows Server consultants, with an average of more than 11 years of work in Microsoft technology, ensures you success in selecting the edition and set up of Windows 2003 Server that aligns most closely with your company's goals. Progent can also help you with designing, installing, managing and troubleshooting powerful IT applications powered by Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 or Microsoft Windows NT.

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  • UNIX Consultant
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    If your business network combines Sun Solaris technology with MS Windows, Progent can help you to integrate your computers into a cohesive network that allows all your OS platforms to run side by side for simple management, transparent dataflow, high reliability, superior throughput, and strong protection. Progent's Solaris and MS Windows integration assistance offerings include network infrastructure integration and support, consulting for Windows services for UNIX, remote server monitoring and management, remote technical support and repair, on-site technical support, and Help Desk services.

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  • Consulting Services Microsoft Project Server Reporting
    Project Server Programming Company

    Progent's Microsoft-certified engineers can provide advanced expertise in implementing, using and debugging all versions of Project Server and can deliver a wide variety of affordable online consulting services based on proven best practices to help businesses of all sizes to get all the benefits of this leading project management solution. Support services offered by Progent include solution planning, installation and migration, strategies for safe file and status sharing among onsite and offsite users, network infrastructure optimization, and specialized webinar training classes.

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  • ProSight Endpoint Security On-site Support
    ProSight Endpoint Protection Services Support and Help

    ProSight Active Security Monitoring utilizes next generation behavior analysis tools from SentinelOne to guard endpoints as well as servers and VMs against known as well as zero-day ransomware variants such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.

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