For small business networks located within the state of Alaska, Progent's Microsoft and Cisco qualified consultants can deliver remote phone help and remote troubleshooting to fix your network systems problems fast and affordably. Progent has developed world-class expertise, sophisticated tools, and support databases to troubleshoot and repair network problems while avoiding the expense and delays associated with on-site technical service calls.

If your Alaska organization is situated beyond the larger metro areas such as Anchorage, Juneau, or Fairbanks, your nearby network systems support choices may be limited in expertise, or unavailable during an emergency. This results in a computer network that is unusable or causing productivity loss due to technical problems persisting for too long. Progentís staff of expert network professionals average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a wide range of technical projects for a varied range of clients. This means you obtain not just the technical know how needed for the task, but an expert with field proven methods for applying those skills to deliver efficient network solutions.

GIAC-certified Information Assurance Consultants
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the knowledge of network security professionals. GIAC accreditations are acknowledged by companies and government organizations around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide expertise with any of the security capabilities addressed within GIAC accreditation including evaluating network vulnerability, incident handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions.

Microsoft Virtual Desktop Support
Microsoft's desktop virtualization technologies reduce the work needed for network managers to set up applications so they are standardized throughout an entire user base, offer the ability to manage rights to business data, and enable quick deployment of new or updated desktops. With Microsoft Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure (VDI) that powers RDS simplifies client connectivity, improves performance, tightens security, centralizes administration, and offers a nearly transparent user environment. Progent's desktop virtualization consultants can assist your company to evaluate the strategic benefits of Microsoft's desktop virtualization technologies, configure pilot and on-line deployments, optimize your system architecture to support virtualized desktops efficiently, assess and resolve security issues, and educate your network administrators to follow best practices to gain a fast ROI from desktop virtualization.

Cisco Firepower Series Firewalls Integration Services
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance improvement over Cisco's popular ASA 5500-X security appliances and offer unified management and automation of modern cybersecurity capabilities such as application visibility, next-generation intrusion protection with risk prioritization, advanced malware protection (AMP), URL filtering, and sandboxing. Progent's Cisco-certified CCIE firewall consultants can help you to plan and carry out a smooth migration to Firepower Series firewalls from from ASA 5500-X, ASA 5500, or PIX firewalls and help you integrate Firepower firewalls with Cisco's security services to build and centrally control network environments that include local offices, data centers, private clouds and public clouds. For details about Cisco's Firepower family of Next Generation Firewalls, see Firepower firewalls integration services.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's Cisco-certified VoIP experts can provide Cisco UC520 consulting services to help you to manage your legacy UC500 VoIP gateway or design and carry out an efficient migration to a current IP telephony and voicemail solution.

Cisco Unified CM and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (Unified CM), originally branded CallManager, acts as the core of Cisco's communications and collaboration portfolio. Unified CM and Cisco Unified CM Express (CME) offer an advanced IP-PBX solution by integrating tightly with unified messaging applications like Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's CCIE-certified CUCM consultants can help with any facet of Unified CM configuration and debugging in areas such as integrating Voice over IP phones and desktop video phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE support, designing UCS server clustering solutions for survivability, and integration with Microsoft Exchange Server.

Microsoft Dynamics NAV Consulting
The updated edition of MS Dynamics NAV ERP offers several new features including Personalized Role Centers, enhanced BI and reporting options, and advanced workflow management. Progent's Microsoft Dynamics NAV ERP experts can provide programming, configuration and debugging services to enable your company to benefit from Microsoft Dynamics NAV. Progentís engineers can show you how to connect Microsoft Dynamics NAV to other systems and programs. Also, Progent can assist you to design and utilize data warehouses so you can improve your knowledge of your business, acquire more customers, expand your sales strategies, and form productive partnerships.

Immediate Assistance for Urgent Issues
With Progentís urgent online network troubleshooting services, your company can get immediate assistance for issues that are causing lost productivity. Remote support does away with the lengthy delay and higher cost associated with on-site network support. For day-to-day administration work, Progentís off-site support engineers can perform most jobs within a few minutes of a request, rather than forcing your company to live with a problem for hours for on-premises help to arrive.

Hybrid Cloud Solutions Planning and Deployment
Progent's hybrid cloud solutions consultants offer expert online consulting support to assist businesses of all sizes to integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective hybrid ecosystems that support Windows and Linux operating systems and applications in hybrid topologies that utilize local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange and Azure hybrid cloud design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting.

Migration Support for Skype for Business Server
Progent's Microsoft Skype for Business integrators can provide remote and on-premises consulting services for companies of all sizes to assess the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can help you to design an on-premises, cloud or hybrid topology; integrate Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Office 365; configure high-availability solutions; connect Skype for Business with your PSTN gateway; and integrate third-party collaboration platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can help you create and validate a security strategy for your Skype for Business solution that is compliant with regulatory requirements.

Progent's Online Consulting and Training Services for Office Word and Office 365 Word
Progent's certified Office Word and Office 365 Word experts can provide a broad selection of affordable online support services to help you to manage your existing Microsoft Word solution or help you to upgrade to a current release of Office Word. Support offered by Progent's experts include VBA software development, isolating and resolving compatibility issues between different versions of Office Word, interfacing Word with different Microsoft Office applications such as Office Excel and Outlook or with third-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud connectivity, security and compliance support, and smart phone synchronization, and remote Office Word training classes customized for your special requirements.

Video Conferencing Consultants
Progent offers the support of an accredited video conferencing engineer with expertise deploying technology from the leading video conferencing/telepresence providers including Cisco, Polycom, LifeSize and Radvision and can help your company to plan, configure, upgrade, or maintain a telepresence solution that protects your current investment and optimizes the business value of your IT network. Progent also offers the expertise of network infrastructure consultants able to help companies of all sizes to create and troubleshoot a network that delivers the performance, dependability, security, and expandability you need to accommodate your video conferencing/telepresence environment.

Data Backup/Restore Consulting Services
Progent's backup and restore consultants can provide consulting support for a broad range of utilities and services that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX servers and desktops plus laptops and smartphones. Progent supports leading data protection products by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite integration. Progent can also provide help with Acronis, MozyPro, Retrospect, Time Machine, Backup Exec, BackupAssist Software, CrashPlan, and FLARs. For enterprises, Progent offers VMware Site Recovery Manager (SRM) expertise. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and medium-sized businesses as a low cost and fully managed solution for reliable backup and disaster recovery.

Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants can provide remote or on-premises expertise to help organizations of any size to plan, implement, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers advanced support for the technologies that go into creating an end-to-end Cisco Jabber collaboration solution including Cisco network devicesand management software, Microsoft Office 365 apps, Windows and Mac computers, iOS and Android smartphones, SIP interfaces, Wi-Fi networks, cyber security, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and the many other pieces of a modern collaboration solution.

Progent's Consulting Services for Windows Server Essentials
Windows Server Essentials is an affordable, versatile OS that allows small businesses to make the move from the traditional stand-alone on-premises datacenter to the modern hybrid networking paradigm that includes on-premises and cloud-based resources. Progent's certified Windows Server 2012 R2 Essentials consultants offer cost-effective remote consulting and troubleshooting for Windows Server Essentials. Progent can help you to assess the potential business benefits of moving to Windows Server Essentials and implementing a hybrid on-premises/cloud-based design for your computing environment. Progent offers full-service project management support so you can plan and carry out an efficient move to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. (Find out about Progent's Office 365 integration solutions with on-premises installations of Exchange and Microsoft Azure planning and integration consulting services.) Progent can also provide as-needed consulting help, troubleshooting, and training.

Contact a Progent Network Consultant
To see how to contact a Progent computer consultant for remote or on-premises support in , call 1-800-993-9400 or visit Online Network Help.