For office computer networks located throughout the state ofAlaska, Progent's Microsoft authorized technicians can deliver phone help and remote troubleshooting to fix your network systems troubles fast and cost effectively. Progent has developed top-notch expertise, software utilities, and support knowledge bases to diagnose and resolve network problems without the cost and time delays associated with in-person service dispatches.

If yourAlaskasmall business is situated outside of the larger metro areas such asAnchorage, Juneau, or Fairbanks, your local computer network support options may be limited in expertise, or not available during a crisis. This can result in a network environment that is unusable or causing productivity loss due to technical issues going unresolved for too long. Progent's group of expert network consultants average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a broad range of customers. This means you get not only the technical know how needed for the job, but a consultant with demonstrated methods for applying those skills to assist with excellent network solutions.

Progent is a Microsoft-certified Partner
Since Progent is a Microsoft Partner, every Progent consulting expert has access to the technology and training resources needed to deliver the best computer help possible. Progent's IT outsourcing, Technical Response Center Helpdesk, Microsoft 365 integration support, and application development services allow small and midsize business customers to take advantage of the broad range of skills found in the IT departments of big enterprises without the significant cost and hassle of building and managing a large in-house network team.

ProSight IT Asset Management for Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn about Progent's ProSight family of managed services for small businesses.

Ransomware Forensics Analysis Services
Progent's ransomware forensics investigation services are aimed at discovering and documenting the ransomware assault's progress across the compromised network from beginning to end. Progent's ransomware forensics experts can preserve the system state after a ransomware assault and carry out a detailed forensics analysis without disrupting the processes required for operational continuity and data restoration. You can utilize Progent's forensics analysis to block future ransomware assaults, assist in the restoration of encrypted data, and comply with insurance carrier and governmental mandates

CRISC-certified Risk Management Consultants
The CRISC program was established by ISACA in 2010 to verify an IT professional's ability to plan, deploy, and maintain IS controls to reduce network risk. Progent offers the services of a CRISC-certified risk management expert to help your company to create and execute a risk management plan based on leading practices promoted by CRISC and geared to align with your company's risk tolerance, business goals, and budgetary guidelines.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection specialists can help you to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content policies for monitoring the content of email messages and attachments and blocking users from sending confidential or unauthorized information or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help your business avoid being blacklisted and stay in compliance with industry privacy standards and government mandates including HIPAA and Sarbanes-Oxley. Find out about Progent's complete ProSight series of low-cost network management outsourcing services for small businesses.

Live Online Training Classes for Popular Desktop Apps
Progent provides live online training for an array of client applications. Progent's Online training covers areas that include Microsoft 365 Excel and Power BI business reporting, Microsoft 365 Word VBA macro development, PowerPoint co-editing, Outlook security, Microsoft 365 Access rapid application development, Microsoft Dynamics GP (Great Plains) migration, Windows 10 configuration, and Windows 11 migration. Virtual learning offers all the advantages of traditional classroom seminars, such as instant communication between clients and teachers, but avoids the costs of transportation and the hassle of trying to synchronize the availability of trainers and students.

ProSight Data Protection Services ECHO Managed Cloud Backup
ProSight Data Protection Services (DPS) ECHO offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS ECHO automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Read about Progent's complete ProSight series of value-priced network monitoring and management services for small and mid-size organizations.

Progent's Cloud Integration Support for Windows Server Essentials
Windows Server Essentials is an affordable, versatile operating system that allows small businesses to transition from the older physical in-house datacenter to the contemporary hybrid computing model that includes both local and cloud-hosted software and infrastructure. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consulting experts can provide budget-friendly online expertise and technical support support to help you maintain your Microsoft Windows Server Essentials deployment. After producing Windows Server 2012-R2 Essentials, Microsoft brought out Windows Server 2016 Essentials followed by Windows Server 2019 Essentials. These updated versions added Azure cloud integration but ultimately removed the crucial Administrative Dashboard from the Essentials Experience Role. The result was that all management and setup must be done manually. This also removes the client backup and remote web access functions. Microsoft recommends that small organizations using Windows Server Essentials transition to Microsoft 365. Progent's Microsoft Azure planning and integration experts can help you design and carry out an efficient migration from any edition of Windows Essentials to Microsoft 365.

Progent's Consulting and Development Support for SQL Server 2014
Microsoft SQL Server 2014 incorporates major improvements in critical areas such as speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory capability that operates seamlessly with all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can help you maintain your SQL Server 2014 environment or provide Microsoft SQL Server 2016 migration expertise or SQL Server 2019 migration consulting to help you move to a more current release of Microsoft SQL Server.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering services rapidly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.

Microsoft System Center 2016 Integration
System Center 2016 delivers major improvements for managing hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

PC and Mobile Device Centralized Administration Support
Progent's Microsoft-certified consulting team can provide Configuration Manager 2016 cloud integration, System Center Configuration Manager (SCCM 2012) design and deployment and Intune integration help to consolidate and streamline the administration of your desktops along with your Cloud-connected mobile devices. Progent can assist you to migrate smoothly to Configuration Manager 2016 from an older change management platform or help you to enhance your current SCCM 2016 ecosystem to accommodate your changing IT requirements.

SharePoint Support
Progent's Microsoft-authorized SharePoint Server developers offer SharePoint 2019 deployment expertise, Microsoft SharePoint 2016 solution design, SharePoint 2013 upgrade support, and Microsoft SharePoint 2010 migration. Progent can assist you to rationalize the economic case for implementing the latest release of SharePoint Portal Server, consult with you on the appropriate edition of Microsoft SharePoint Server for your application, provide setup and integration expertise, help you to install MS SQL Server as a supporting database manager, optimize your network integrity, integrate your standard and custom application software to work with SharePoint, design a comprehensive security plan that encompasses portal solutions, and provide maintenance and Help Desk Call Center services.

Progent's 24x7 Ransomware Hot Line
Progent's Ransomware 24x7 Hot Line is intended to assist you to complete the time-critical first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can assist you to identify and isolate breached devices and protect undamaged assets from being penetrated. If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

Talk to a Progent Network Consultant
To learn how you can contact a Progent network consultant for remote or onsite expertise, phone 1-800-993-9400 or go to Online Computer Help.



An index of content::

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