For small business networks located in the state of Alaska, Progent's Microsoft and Cisco qualified consultants can provide online support and troubleshooting to resolve your computer system issues fast and affordably. Progent has developed enterprise-class expertise, advanced software tools, and support databases to identify and resolve network problems while avoiding the high cost and time delays normally associated with onsite technical service calls. If your Alaska company is located outside of the larger metropolitan areas such as Anchorage, Juneau, or Fairbanks, your nearby computer network support choices may be limited in technical capability, or not available during a crisis. This results in a network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progent's staff of seasoned network professionals average more than ten years of real-world industry experience, in the trenches of computer network support, performing a extensive variety of technical tasks for a varied range of customers. This means you obtain not just the technical know how needed for the job, but a professional with proven methods for applying that expertise to assist with cost effective network solutions.

CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) certification program was established by ISACA to validate a consultant's skills to plan, deploy, and maintain information system controls to reduce risk. Progent can provide the services of a CRISC-certified risk management expert to help you to develop and execute a risk management strategy based on industry best practices identified by CRISC and geared to align with your company's risk appetite, business goals, and IT budget.

Hybrid Cloud Solutions Planning and Deployment
Progent's hybrid cloud solutions consultants offer advanced remote consulting support to help companies of any size to integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange and Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting.

SharePoint 2019 Planning and Deployment Expertise
SharePoint Server 2019 offers the modern experience drawn from SharePoint Online, providing a transitional release that bridges the traditional experience of SharePoint 2016 and the modern SharePoint environment. Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable online and on-premises expertise, software development, and debugging services for organizations of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud infrastructure into a seamless intranet solution. To find out more, see SharePoint 2019 and SharePoint Online support.

Software Update Management Consultants
Software update management includes applying software or firmware updates to operating systems and apps, servers and endpoint devices, peripherals like printers and scanners, network infrastructure appliances such as switches and Wi-Fi APs, and Internet-of-Things devices like alarms and health monitors. Prompt and correctly managed updating optimizes security, regulatory compliance, availability, and functionality. Sporadic software update management can cause security gaps, compatibility problems, sluggish or inconsistent responsiveness, unnecessary downtime, or unavailability of key features. Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective option for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. To find out more, see Progent's software update management solutions.

Work-at-Home Solutions Guidance for An At-Home Workforce
Progent can help small and medium-size companies to plan, deploy and debug the network infrastructure to support at-home workers. Aspects of infrastructure where Progent's experts can provide support include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi network design and deployment, and reliable Internet connectivity. For information about Progent's network infrastructure support services for telecommuters, refer to network infrastructure support services for teleworkers.

Microsoft Desktop Virtualization Help
Microsoft's desktop virtualization solutions reduce the work needed for IT administrators to install applications so that they are standardized throughout an entire user base, provide the ability to control rights to business information, and allow quick installation of new or updated workstations. With Windows Server 2016, the Terminal Services tool has been enhanced and renamed Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services simplifies desktop connectivity, enhances responsiveness, tightens security, centralizes management, and offers a nearly transparent user environment. Progent's Windows Server 2016 consultants can assist your company to assess the business advantages of Microsoft's desktop virtualization solutions, configure pilot and production deployments, improve your system architecture to support virtualized clients effectively, assess and remediate security problems, and educate your IT managers to follow best practices to gain maximum payback from desktop virtualization.

Online Technical Support for Microsoft Windows and Cisco-based Networking Environments
Progentís Technical Response Center offers world-class online support for Microsoft Windows and Cisco-based networks anywhere in the United States. Progent's certified professionals have the knowledge and experience to help you to troubleshoot and solve complex network problems quickly and cost effectively. The breadth of information technology expertise represented by Progent's staff of consultants allows them to escalate even the most challenging problems to appropriate subject matter experts as required. Whether you need one-time phone support and online repair or continuing access to a Helpdesk Technical Response Center, Progent's consultants can provide your organization with enterprise-level expertise without the cost and management overhead of maintaining a large internal support group.

PC and Mobile Device Unified Configuration Management Consulting
Progent offers Configuration Manager 2016 cloud integration, Microsoft System Center Configuration Manager (SCCM 2012) planning and deployment and Microsoft Intune integration help to centralize and streamline the management of your desktops and web-facing tablets and smartphones. Progent can assist you to upgrade smoothly to Configuration Manager 2016 from an older device management platform or assist you to modify your current SCCM 2016 ecosystem to accommodate your changing business requirements.

Barracuda Backup Local, Offsite and Cloud Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription backup/restore platform for small and mid-size organizations. A Barracuda Backup deployment can incorporate a purpose-built physical appliance manufactured by Barracuda or a software-based appliance with comparable functionality but which uses your existing storage infrastructure. Barracuda Backup protects critical company data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting services to help your business to plan, configure, manage and repair a BDR solution based on Barracuda Backup. For details, go to Barracuda Backup and disaster recovery consulting and management.

Catalyst 9100 Family of Wi-Fi 6 and 6E 802.11ax APs Expertise
Progent's Cisco-certified Catalyst Wi-Fi 6 and 6E Wireless Access Point consultants offer economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 and 6E wireless APs. For more information about Progent's support for Cisco's Catalyst 9100 Family of Wi-Fi 6 and 6E APs, refer to Cisco Catalyst 9100 Wi-Fi 6 and 6E access points system planning, deployment, and management consulting.

SharePoint Support Services
Progent's Microsoft-certified SharePoint Server developers offer Microsoft SharePoint 2019 planning expertise, Microsoft SharePoint 2016 solution development, Microsoft SharePoint 2013 upgrade planning, and SharePoint 2010 maintenance. Progent can assist you to rationalize the business case for deploying the current version of SharePoint, advise you on the most sensible version of SharePoint Server for your circumstances, offer configuration and deployment expertise, assist you to set up Microsoft SQL Server as a supporting DBM, improve your network infrastructure, integrate your off-the-shelf and custom application programs to operate with SharePoint Server, develop a company-wide security plan that incorporates portal technology, and deliver troubleshooting and Helpdesk support.

Progent in the News
To read news articles in which Progent's IT consultants are quoted, visit Progent in the media. In case you are a journalist and want to speak with Progent's media interface about cybersecurity or other information technology subjects, please contact Darrin Johnson: Teams: darrin.johnson@progent.com. If you are under a tight deadline and are not able to hook up with Darrin immediately, try contacting Progent's Technical Response Center (TRC) at 866-735-8318.

Planning, Integration and Troubleshooting Services for Microsoft System Center 2012 R2
Progent's Microsoft System Center consultants have over a decade of background deploying, supporting and fixing the core platforms included with Microsoft System Center and can assist your organization to plan, install, support, and fix your Microsoft System Center solution to optimize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent also offers System Center 2016 migration consulting to assist you to transition to a newer version of System Center. In addition, Progent can assist you to upgrade to more modern versions of System Center including System Center 2019 and System Center 2022.

Contact a Progent Computer Consultant
To see how to access a Progent computer support expert for online or onsite help, phone 1-800-993-9400 or go to Online Network Help.



An index of content::

  • 24 Hour Progent Cybersecurity Experts in the News Consultant Progent Cybersecurity Experts in the News Specialist
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    SQL Server 2016 introduces significant improvements in performance, scale, data security, availability, BOYD support, plus integrated analytics and reporting. New features include PolyBase for processing relational and non-relational databases simultaneously for big data applications, R language integration, Always Encrypted mode, Mobile Reports, and centralized control over local and cloud-resident resources. Progent's Microsoft-certified consulting team can provide remote and onsite support to assist organizations of all sizes to implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft products such as Windows Server, Exchange, SharePoint, Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

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    Progent offers technical services for medium size businesses who have 100 to 250 system clients. The mid-size business or office has traditionally been an overlooked segment of the market for network consulting expertise. The overhead and service access practices of major outside service firms make them excessively expensive for the ordinary small business or small medium business (SMB), which commonly has a modest information technology budget with which to maintain an information system whose complexity and sophistication are often comparable to the networks of much larger enterprises. Progent's support delivery model, which takes great advantage of online service, virtual office infrastructure and proactive network monitoring, significantly lowers the network maintenance costs of an SMB while providing the mid-size company with big-company service from certified, world-class consultants knowledgeable in a broad array of small business technologies. If your mid-sized company or small business is looking for levels of network support appropriate for a medium size office without budgeting big-company costs, contact Progent.

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    Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize on-premises IT assets as well as one or more cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services such as Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has two decades of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.

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    24-7 Barracuda Backup Encrypted Appliance Professional

    Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup solution can incorporate a custom-designed physical appliance built by Barracuda or a software-based appliance with similar functionality but which utilizes your existing storage infrastructure. Barracuda Backup safeguards critical business data produced on-premises, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a wide array of consulting services to assist you to design, configure, operate and repair a backup and disaster recovery solution based on Barracuda Backup.

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  • Online Help Monitoring and Reporting
    Operations Manager Network Consulting

    Progent provides a selection of IT service bundles for small companies. These IT outsourcing and network monitoring solutions are built around the anticipatory problem solving abilities of Microsoft Operations Manager, a next-generation server and system management software platform that tracks the availability, throughput, and safety of your information system and identifies potential troubles before they can bring down your network. With Progent's economically priced network support packages, small organizations can select a basic co-sourcing service program built around Microsoft System Center Operations Manager with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package.

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  • Apple Final Cut Pro Training Professional Immediate Adobe Illustrator Learn
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    ProSight Reporting Remote Infrastructure Management Troubleshooting

    ProSight Reporting is an expanding family of in-depth reporting utilities created to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Consultant Exchange Online and on-premises Exchange

    Microsoft has made a strong effort to enable transparent hybrid environments that integrate Microsoft 365 Exchange Online and local Exchange systems. This allows you to have some Exchange mailboxes located on your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can assist you with any phase of designing, implementing and troubleshooting your hybrid Microsoft 365 Exchange network. Progent's Exchange consultants can deliver occasional support to help you resolve stubborn technical issues and also offer extensive project management outsourcing to make sure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and on budget.

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    Microsoft LCS Server Consultant

    Microsoft Communications Server provides Instant Messaging and presence as part of a scalable, world-class package offering advanced protection, seamless compatibility with additional Microsoft products, an extendable, standards-based development platform, and support for regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Communications Server offers lower costs and improved business efficiencies, increased worker productivity, and better IP protection. Microsoft Communications Server has been replaced by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's Microsoft-certified IM and Presence experts can provide online and onsite configuration support and troubleshooting services for your Office Communications Server 2007 environment and can assist your organization to assess the costs and benefits of upgrading to Skype for Business. Progent can also assist you to design and carry out a smooth upgrade that will add significant strategic value to your information network

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    Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your company to plan and carry out a cost-effective upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that combines cloud-hosted Windows Server Online with an on-prem implementation of Windows Server 2022.

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    System Center 2016 delivers major enhancements in the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's Microsoft-certified consulting team can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

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    Progent offers the guidance of a CRISC-certified risk management consultant to assist your company to plan and implement an enterprise risk management strategy following leading practices promoted by CRISC and geared to align with your organization's risk appetite, business objectives, and IT budget.

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    Progent's Cisco CCIE network experts can assist you to set up, manage, upgrade and troubleshoot Cisco products. Progent offers Cisco, Meraki and Nexus switch consulting, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco VoIP phone expertise, and CUCM/CallManager software consulting.

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  • 24-Hour Infor SyteLine ERP Specialist
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    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP solution that embodies more than a quarter century of background helping manufacturing and service companies to manage complicated supply chains and streamline key business processes to get products to market fast and meet customer schedules consistently. Progent offers the skills of an ERP consultant with over two decades of background with the SyteLine/CloudSuite Industrial product family. Progent offers online or on-premises services that can range from as-needed advice to end-to-end solution design and project management outsourcing or co-sourcing. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, application development, CPQ, web site integration, troubleshooting, ETL, Excel and SQL integration, disaster recovery planning, and DBA services.

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  • Information Technology Consulting Microsoft 365 PowerPoint Integration
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    Progent can assist your business to understand the wealth of subscription plans available with Microsoft 365, formerly branded Office 365, and configure your network with Microsoft 365 so you realize top business value. Progent supports cross-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also help you to create and manage hybrid networks that transparently integrate on-premises and cloud-based products and services.

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    Progent's Cisco wireless VoIP phone configuration experts can provide remote and onsite support to help you create and administer a Cisco wireless IP phone deployment by providing integration services that range from debugging the set up of a wireless IP phone or AP to offering project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of an entire campus.

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    Progent can assist your business to design and execute a smooth transition from a UNIX-based IT system to a network based on Microsoft Windows and capable of running Microsoft's popular office productivity suites, business applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and application specialists can assist you to guard your information and reduce productivity disruption by designing an effective migration plan that preserves your existing investments in UNIX software and technology. UNIX-to-Windows migration consulting services available from Progent include analysis of current infrastructure, migration strategy and validation, Microsoft Exchange migration expertise, information and application software transition, and server and storage system transition and economization.

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