For business networks located anywhere in the state ofAlaska, Progent's Microsoft authorized technicians can provide online help and troubleshooting to solve your computer system issues fast and affordably. Progent has developed enterprise-grade skills, advanced software utilities, and support knowledge bases to identify and fix computer network problems without the high cost and delays associated with on-site service visits.

If yourAlaskaorganization is situated beyond the larger metropolitan areas such asAnchorage, Juneau, or Fairbanks, your local network systems support options may be limited in expertise, or not available during a crisis. This can result in a network environment that is unstable or causing efficiency loss due to technical issues persisting for too long. Progentís team of network professionals average more than 12 years of real-world IT industry experience, in the trenches of network support, performing a large variety of technical tasks for a extensive range of customers. This means you get not only the technical skills needed for the task, but a professional with field proven methods for applying those skills to deliver affordable network solutions.

CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor credential is a recognized qualification that represents mastery in IS security audit and control. Certified by the American National Standards Institute (ANSI), the CISA credential has candidates undergo an extensive examination given by the ISACA international professional association. Progent offers the services of a CISA-Certified network security audit consultant trained to help companies in the fields of information systems audit services, IT enforcement, systems and architecture lifecycle, information technology service delivery, protection of information assets, and disaster recovery preparedness.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention experts and data leakage protection consultants can assist you to configure Progent's ProSight Email Guard Security Gateway to enforce your content policies for monitoring the content of email messages and attachments and blocking the transmission of confidential or inappropriate information or spam. ProSight Email Guard's outbound email content filtering technology can also help organizations avoid being blacklisted and stay in compliance with industry privacy standards and regulatory requirements such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Find out more about Progent's complete ProSight line of value-priced outsourced network management services for small and mid-size businesses.

Infrastructure Consulting Expertise for An At-Home Workforce
Progent can assist small and medium-size businesses to design, configure and debug the infrastructure required for remote workers. Areas of network infrastructure for which Progent's experts can provide guidance include safe and efficient VPN tunnel connectivity, Virtual Desktop Infrastructure platforms, router setup, Wi-Fi network design and deployment, and reliable Internet access. For information about Progent's infrastructure expertise for teleworkers, see infrastructure support services for telecommuters.

High-level Project Management Experts
For advanced project management assistance, Progent offers access to veteran IT professionals with decades of experience as technology project managers for program development, business technology deployment, and process engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These high-level project managers offer world-class management skills to assist enterprise customers to adhere to leading practices to ensure that strategic projects are successfully completed on schedule and within budget.

NetApp MetroCluster High-Availability and Disaster Recovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering with replication to provide fast, zero data loss disaster recovery between datacenters located up to 185 miles (300km) away from one another. Progent offers access to a NetApp MetroCluster expert who can help your business to design, deploy, administer, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster deployment that aligns with your functional requirements and IT budget. Progent can ensure you follow leading practices for installing your MetroCluster environment by providing help with procedures such as assigning shelf IDs, arranging plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker mechanism, designing a configuration replication network, and verifying your MetroCluster disaster recovery system to show adherence with industry standards and government requirements.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX expert to help your organization design, deploy, administer and repair VMware vSphere and vCloud-based virtualization ecosystem for local datacenters, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere consultants offer world-class knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent has in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud environments that provide high availability, data security, and application mobility.

PC Desktop Consulting and Support Services
Progent offers a broad array of cost-effective consulting and support services to assist you company to install, integrate, repair, and administer workstations and laptops based on Microsoft Windows, macOS and OS X, or popular editions of Linux. Progent's desktop PC consulting services include Windows 10 planning assistance, Windows 8.1 configuration and support, Windows 7 technical support, Microsoft 365 integration, and 64-bit operating system expertise.

Consulting Services for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can help businesses of all sizes to follow leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; design, implement, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can assist your business to move from an older version of SCVMM or from a third-party virtualization management system, and Progent can assist you to enhance and repair your current SCVMM environment so you realize maximum return on investment. Progent can also provide Virtual Machine Manager 2016 migration consulting to help you to plan and execute a smooth migration from SCVMM 2012 to Virtual Machine Manager 2016 in order to take advantage of new security capabilities, more affordable VMM storage fabric, and other improvements.

SQL Server 2017 Integration Expertise
Progent's Microsoft-certified SQL Server 2017 consultants can help you to evaluate the business advantages of upgrading to SQL Server 2017 and can help you to plan and implement an efficient migration of your current SQL Server environment to any network model including on-premises, cloud-hosted, or hybrid. Progent's SQL Server experts offer online or onsite support services ranging from as-needed design review or debugging to comprehensive project management to ensure your SQL Server 2017 initiative is carried out on time and on budget. To find out more, refer to SQL Server 2017 migration consulting expertise.

Help Desk Support Services for Teleworkers
Progent can provide small and medium-size businesses supplemental or fully outsourced Help Desk support for an at-home workforce. To learn about Progent's supplemental or fully outsourced Help Desk support for an at-home workforce, refer to Help Desk Call Center support services for teleworkers.

VMware NSX Network Virtualization
VMware's NSX network virtualization technology enables you to create entire networks in software. NSX permits virtual networks to be deployed instantly and administered with a high degree of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager allows programmatic recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm complete service restoration, validate SLAs and prove DR compliance. When used with VMware's NSX network virtualization technology, VMware SRM can quickly recover the entire logical network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help your organization to plan, deploy, test and maintain a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.

Progent's Integration Services for Microsoft Windows 2012 R2 Server Essentials
Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level OS that allows small organizations to make the move from the traditional physical in-house datacenter to the modern hybrid networking model that combines local and virtualized cloud-hosted resources. Progent's certified Windows Server 2012 R2 Essentials consultants can provide cost-effective remote consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to determine the potential productivity and cost benefits of moving to Windows Server Essentials and adopting a hybrid on-premises/cloud-based design for your computing environment. Progent can provide comprehensive project management support so you can plan and carry out a smooth migration to Windows Server 2012 R2 Essentials, Microsoft 365, and other Microsoft Cloud platforms and services. (Learn about Progent's Microsoft 365 integration with on-premises installations of Exchange and Microsoft Azure planning and integration consulting services.) Progent also offers ongoing consulting, troubleshooting, and training.

Apple macOS and OS X Support
Progent's engineers can provide Apple macOS and OS X users a variety of IT services including online Apple macOS and OS X desktop support, help with Mac applications, Outlook for Mac and Exchange integration, Apple macOS and OS X protection and connectivity consulting, co-existence between Mac and Microsoft Windows environments, and individual training. For computer systems based solely on Apple macOS and OS X or for environments that utilize a mix of Apple macOS and OS X, Linux, and Windows-powered servers and desktops, Progent has the experience and depth to handle the challenge of designing, configuring, and supporting a network solution that is reliable, safe, efficient, and supportive of your company's goals.

Exchange Server 2013 Migration Services
Exchange Server 2013 incorporates major enhancements to the functionality of Microsoft Exchange Server 2010 and introduces powerful innovations plus a revamped structure. These enhancements affect vital areas including ease of administration, high availability (HA), security, operational costs, collaboration, expandability, throughput, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can deliver online or onsite expertise to assist your organization to manage, optimize and debug your Exchange 2013 deployment. Progent can also provide Exchange 2019 migration expertise and Exchange Online consulting to help you upgrade to a more current release of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment model.

Microsoft Windows Server 2019 Upgrade Support
Progent's certified Windows Server 2019 consultants can assist your organization to design and carry out an efficient migration to Windows Server 2019 using an on-premises system architecture or a hybrid model that combines cloud-based Windows Server on Azure with on-site Windows Server 2019. For details, see Microsoft Windows Server 2019 upgrade consulting.

Get in Touch with a Progent Network Consultant
To find out how to contact a Progent network consultant for online or onsite support, call 1-800-993-9400 or visit Online Network Help.



An index of content::

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    Windows Server 2008 is an important step forward in making IT networks more secure and available, simpler to virtualize and manage, faster, and able to provide a better environment for web hosting and development. Progent can help your company get the most from the improvements built into Windows Server 2008 by delivering certified consulting, support, education, temporary staffing, network monitoring, and security engineering services.

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    Progent can help your organization to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to Configuration Manager 2012 from an older device and application management platform or help you to modify your existing SCCM 2012 environment to support your changing IT needs. Also, Progent can help you to create an infrastructure that fully supports SCCM 2012 by providing advanced consulting support for related Microsoft technologies including Active Directory Domain Services (ADDS), SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services (IIS).

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    Progent's CISSP-premier cybersecurity consultants can help organizations of all sizes with any aspect of information system security. Progent can create cost-effective security solutions that protect a small office against advanced malware attacks or Progent can design, configure, and manage an end-to-end security environment for hybrid enterprise networks that support local, online, and mobile users sharing IT resources distributed over multiple physical datacenters and public and private clouds.

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  • 24 Hour Windows SharePoint Services Remote Support
    Network Consulting Windows SharePoint Services

    Progentís Microsoft-certified consultants offer small and midsize companies IT consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, teams and information. SharePoint Portal Server offers a central location for your employees or customers to connect to, organize, share and manipulate useful data, files, and software and to communicate with other people. It enables faster and more intelligent decisions, more effective access across teams and more economical business processes. The main objective of SharePoint Server is to bring together, in a productive way, all of the diverse sources of knowledge accessible inside and outside a business network. Windows SharePoint Services join workers, clients, workgroups and projects with the information theyíve created in a manner that makes data convenient to find, download and apply.

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    Nagios and MRTG are powerful, license-free monitoring tools that run on the Linux OS and can be used to analyze UNIX/Linux networks, Microsoft Windows networks, or mixed-OS environments in which Linux and Microsoft Windows coexist. Nagios lets network support engineers to track system services including SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher allows you to graph the bandwidth in and out of SNMP-enabled network devices such as processors, routers, and switches. Progent's system monitoring consultants can help you use both these utilities to streamline and repair your system.

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    For enterprise project management support, Progent offers the services of senior information technology professionals with decades of experience in technology management, application development, and process design for organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer project management skills to help enterprise clients follow leading practices to make sure development or deployment projects are completed on schedule and within budget.

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    Progent can assist you in all facets of your upgrade to Exchange Server 2016 including planning high availability (HA) architecture for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; specifying storage requirements for your virtual machines, mailbox databases and log files; setting up HLB for high-availability CAS services; designing, configuring and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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