For business networks located throughout the state of Alaska, Progent's Microsoft qualified professionals can deliver online assistance and remote troubleshooting to resolve your network issues quickly and affordably. Progent has acquired enterprise-level expertise, sophisticated utilities, and support knowledge bases to diagnose and repair network problems without the cost and time delays associated with onsite technical service visits. In case your Alaska business is located beyond the larger metro areas such as Anchorage, Juneau, or Fairbanks, your local computer support options may be limited in expertise, or not available during a crisis. This can result in a computer network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progent's team of seasoned network engineers average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a broad range of clients. This means you get not just the technical competency needed for the job, but a professional with proven methods for applying that expertise to deliver cost effective network solutions.

Exchange Server 2016 Upgrade Services
Progent's certified MS Exchange Server 2016 consultants can assist your business in all facets of your upgrade to Microsoft Exchange Server 2016 including designing HA architecture for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; specifying mass storage capacity required for your VMs, mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability client access services; designing, configuring and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App). Progent also offers Exchange 2019 upgrade assistance and Exchange Online consulting to help you to upgrade to a more modern release of Exchange Server.

Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Partner, each Progent network expert has access to the technical and training resources required to provide the best IT support possible. Progent's outsourcing, Help Desk, Microsoft 365 deployment expertise, and software development services permit small business clients to benefit from the broad range of skills associated with the IT departments of big enterprises without the high cost and hassle of building and managing a self-sufficient in-house network staff.

Microsoft Virtual Desktop Consulting Services
Microsoft's desktop virtualization solutions lower the effort required for network managers to set up applications so they are standardized across a corporate workforce, provide the ability to manage access to business data, and enable fast deployment of additional or updated desktops. In Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services or RDS. Microsoft's innovative VDI infrastructure behind RDS simplifies client access, enhances performance, tightens security, unifies management, and offers an almost transparent user experience. Progent's Windows Server 2016 consultants can help your company to evaluate the strategic advantages of Microsoft's virtual desktop solutions, configure pilot and production deployments, optimize your system infrastructure to support virtualized desktops efficiently, evaluate and remediate security problems, and train your IT administrators to utilize best practices to achieve maximum payback from client virtualization.

MS Dynamics 365 Business Central (D365 NAV/Navision) Expertise
Microsoft Dynamics 365 Business Central, previously called Dynamics NAV and Navision, is an ERP solution designed for Azure cloud, onsite, or hybrid deployments. Progent's Microsoft 365 consultants, Excel professionals, Teams system designers, and Azure experts can help you to integrate Microsoft Dynamics 365 Business Central with popular Microsoft technologies. Progent's developers can provide Microsoft SQL Server support and Power BI reporting mentoring to help your organization to utilize Business Central/Dynamics NAV to create applications and analytical reports that help you to make better business choices. Progent's Dynamics 365 Business Central consultants can assist you to manage legacy versions of Dynamic NAV/Navision or design and configure up-to-date Business Central deployments.

Cisco Firepower NGFW Series Firewalls Consulting Services
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a significant performance improvement compared to Cisco's popular ASA 5500-X firewalls and offer centralized control of advanced security features like application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), URL filtering, and multi-node sandboxing. Progent's Cisco-certified CCIE-certified firewall consultants can help you to design and execute an efficient upgrade to Cisco Firepower firewalls from from ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's subscription-based security services to create and centrally control IT ecosystems that span local offices, data centers, and cloud resources. For more information about Cisco's Firepower family of Next Generation Firewalls (NGFWs), visit Cisco Firepower firewalls integration experts.

Design and Deployment Consulting for Cisco's Meraki Cloud-managed Wireless Access Points
Progent's Cisco Meraki Wi-Fi access point consultants provide remote and onsite support to assist organizations of any size to plan, install, manage, upgrade or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to set up and manage Cisco's Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also help you to configure additional Cisco technology including switches, ASR routers and ASA firewalls to build a seamless network infrastructure that delivers the same connectivity, responsiveness, security compliance, manageability and uptime for wired and Wi-Fi users regardless of their location or device. (Refer to Meraki switches consulting and troubleshooting services.)

Disaster Recovery/Business Continuity Planning Consulting Support
Progent can provide high-level remote consulting for disaster recovery/business continuity planning, testing, and training to help your company to respond to possible disasters, minimize service disruption for your essential network functions, avoid lost information, and meet regulatory mandates and business obligations. Progent's business continuity consultants can work closely with your management and IT support group to perform risk and business impact analysis, define dependencies, identify human and physical assets required to run your business, prioritize crucial network services and specify acceptable recovery times, select colocation sites, set up safe remote connectivity for crucial employees, plan emergency notification mechanisms and define duties for staff, document a complete recovery plan, and train management and technical staff to carry your business continuity plan. Progent's Windows Server 2019 high availability (HA) cluster consultants and Windows Server 2016 disaster recovery/business continuity experts can assist you to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's massive Azure public cloud.

Progent's Online Consulting, Programming and Training Services for Microsoft Office Excel and Microsoft 365 Excel
Progent's Microsoft-certified Microsoft 365 Excel application consultants can help you to develop state-of-the-art Excel-based programs or provide 1-on-1 education in the sophisticated capabilities of Office Excel desktop and Microsoft 365 Excel. Progent's experts can also help your business to build and maintain a safe, dependable network and communications infrastructure to host your Excel applications. Progent's SharePoint consultants can show you how use Excel Services to expand the power of Excel by integrating dynamic Excel spreadsheets into management information dashboards and scorecards. Progent's Microsoft Dynamics 365 consultants can show you how to share data between Excel and other products by providing services like Dynamics GP custom programming and Microsoft Dynamics 365 Business Central/NAV business management software integration.

Private Cloud Integration Services
Progent makes use of the Flexential Tampa colocation center primarily to deliver private cloud hosting. Progent has a team of IT experts located in the vicinity of Tampa, and Progent also offers remote expertise from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security experts, Hyper-V and VMware virtualization professionals, and senior disaster recovery/business continuity preparedness experts. Progent can also help you to plan and carry out a migration to the Flexential data center by providing services like planning solution architecture, specifying hardware components, system setup and validation, troubleshooting, setting up remote management, and educating your IT staff. For details, see Progent's private cloud virtual server hosting service at Flexential Colocation Center in Tampa Florida.

Endpoint Security Protection Consulting Services for an At-Home Workforce
Progent can assist small and medium-size organizations to configure endpoint device security protection systems and provide mitigation services for offsite workers. For information about Progent's security protection consulting services for telecommuters, refer to security defense solutions for an at-home workforce.

After-hours Remote Support
Progent's low-priced after-hours remote support program provides clients 24x7 availability of remote technical support from Progent's Technical Response Center. Support services offered outside standard work hours include fixing problems with Windows server products, MS Windows desktop troubleshooting, assistance with Microsoft Office applications, network and system backup and restore, and fundamental routing and switching support for Cisco technology.

Altaro VM Backup Software for Data Protection and Disaster Recovery
Altaro VM Backup from Hornetsecurity offers small and mid-size businesses a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, offsite, multi-site, and cloud environments and also enables low-cost cloud backup to Microsoft Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of online or onsite consulting services to assist you to plan, install, optimize and debug a comprehensive backup/restore system based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/recovery service based on Altaro VM Backup technology. For details, see Altaro VM Backup consulting services.

Contact a Progent Computer Consultant
To learn how to get in touch with a Progent computer consultant for online or onsite support, call 1-800-993-9400 or visit Remote Network Support.

An index of content::

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    Progent's ProSight family of managed IT services are intended to provide organizations who maintain minimal internal IT support teams with low-cost help from world-class management tools and technical expertise. Advantages of Progent's ProSight catalog of managed services include predictable network management costs, automation of common administrative processes, ongoing absorption of new information technology, graceful migration from older technology to modern solutions, improved fit between computer technology with business goals, guidance from veteran IT consultants, and freeing up management to concentrate on business rather than ever-changing computer technology.

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    Microsoft 365 Exchange Online lets you utilize cloud-resident servers, mailboxes and associated email infrastructure to reduce capital expense and administrative hassle. You can deploy Microsoft 365 Exchange Online to run all your Exchange mailboxes, or you can set up a hybrid architecture that combines both local and cloud-hosted mailboxes. Progent's Microsoft-certified consultants can provide affordable remote technical support to help your organizations to assess the potential advantages of Exchange Online, plan a network topology that fits your functional requirements and IT budget, carry out an efficient move from your existing Exchange system to one that incorporates Microsoft 365 Exchange Online, train your IT team and end users, and deliver as-needed consulting and troubleshooting.

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    Progent's Cisco-certified Wi-Fi technology experts can help you to configure, administer, and debug Cisco Small Business Wireless APs.

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    Microsoft Office for Mac allows Mac users to receive the benefits of the world's most popular business programs. Progent's Apple-certified Mac consultants can show you how to set up Mac Office on a mixed-platform environment combining Apple OS X and Windows platforms so that Mac users can access the latest features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who use Windows. Progent's engineers have experience with both Mac and Windows platforms and can provide service for environments that mix Apple Macintosh with Windows computers with extensive resource sharing, or networks which intentionally restrict sharing between Mac and Windows systems.

  • Top Quality Remote Technical Support SMS Server Migration SMS Migration Technical Consultant
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  • System Center Management Packs Configuration
    Integration Services SCOM 2012

    Progent's Microsoft-certified consultants have more than a decade of background planning, deploying, enhancing and fixing SCOM environments and offer organizations of any size advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and availability needed to watch over your IT resources efficiently, whether your infrastructure are onsite, in the cloud, or a hybrid environment. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs according to industry best practices for monitoring network infrastructure as well as both Microsoft and third-party apps and services. In addition, Progent can provide fast online or onsite troubleshooting to assist you to remediate serious problems detected by System Center 2012 Operations Manager.

  • Windows Server 2022 Container Image Engineer Immediate Windows Server 2022 Hyper-V Support and Help

  • ProSight Reporting Remote Infrastructure Monitoring Computer Engineer
    Remote Consulting ProSight Reporting Remote Infrastructure Management

    ProSight Reporting is a growing suite of in-depth reporting tools designed to integrate with the leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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  • Specialist Part-Time CIO
    Online Consulting Part-Time CIO

    Progent offers the part-time services of a veteran Chief Information Officer to provide a broad perspective to help your company pick and support network technology to meet your current needs and that can serve as a firm foundation for your growth. Progent's part-time or temporary CIO services offer economic leverage to organizations who want to maximize the impact of their network investment but who are without the budget or unwilling to add one more executive-level manager to their full-time staff. Since Progent is vendor-agnostic, with a sizable staff of consultants certified to support all major operating systems and connectivity technologies plus a wide range and business software, Progent is in an ideal situation to offer objective recommendations along with expert technical help for creating information systems that fit the particular needs of your organization.

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