Alaska Computer Consulting
for Small and Medium-size Business Information Systems:
Online Support and Troubleshooting
For office computer networks located throughout the state ofAlaska, Progent's Microsoft authorized technicians can deliver phone help and remote troubleshooting to fix your network systems troubles fast and cost effectively. Progent has developed top-notch expertise, software utilities, and support knowledge bases to diagnose and resolve network problems without the cost and time delays associated with in-person service dispatches.
If yourAlaskasmall business is situated outside of the larger metro areas such asAnchorage, Juneau, or Fairbanks, your local computer network support options may be limited in expertise, or not available during a crisis. This can result in a network environment that is unusable or causing productivity loss due to technical issues going unresolved for too long. Progent's group of expert network consultants average more than 10 years of real-world IT industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a broad range of customers. This means you get not only the technical know how needed for the job, but a consultant with demonstrated methods for applying those skills to assist with excellent network solutions.
Progent is a Microsoft-certified Partner
Since Progent is a Microsoft Partner, every Progent consulting expert has access to the technology and training resources needed to deliver the best computer help possible. Progent's IT outsourcing, Technical Response Center Helpdesk, Microsoft 365 integration support, and application development services allow small and midsize business customers to take advantage of the broad range of skills found in the IT departments of big enterprises without the significant cost and hassle of building and managing a large in-house network team.
ProSight IT Asset Management for Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you’re making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn about Progent's ProSight family of managed services for small businesses.
Ransomware Forensics Analysis Services
Progent's ransomware forensics investigation services are aimed at discovering and documenting the ransomware assault's progress across the compromised network from beginning to end. Progent's ransomware forensics experts can preserve the system state after a ransomware assault and carry out a detailed forensics analysis without disrupting the processes required for operational continuity and data restoration. You can utilize Progent's forensics analysis to block future ransomware assaults, assist in the restoration of encrypted data, and comply with insurance carrier and governmental mandates
CRISC-certified Risk Management Consultants
The CRISC program was established by ISACA in 2010 to verify an IT professional's ability to plan, deploy, and maintain IS controls to reduce network risk. Progent offers the services of a CRISC-certified risk management expert to help your company to create and execute a risk management plan based on leading practices promoted by CRISC and geared to align with your company's risk tolerance, business goals, and budgetary guidelines.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection specialists can help you to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content policies for monitoring the content of email messages and attachments and blocking users from sending confidential or unauthorized information or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help your business avoid being blacklisted and stay in compliance with industry privacy standards and government mandates including HIPAA and Sarbanes-Oxley. Find out about Progent's complete ProSight series of low-cost network management outsourcing services for small businesses.
Live Online Training Classes for Popular Desktop Apps
Progent provides live online training for an array of client applications. Progent's Online training covers areas that include Microsoft 365 Excel and Power BI business reporting, Microsoft 365 Word VBA macro development, PowerPoint co-editing, Outlook security, Microsoft 365 Access rapid application development, Microsoft Dynamics GP (Great Plains) migration, Windows 10 configuration, and Windows 11 migration. Virtual learning offers all the advantages of traditional classroom seminars, such as instant communication between clients and teachers, but avoids the costs of transportation and the hassle of trying to synchronize the availability of trainers and students.
ProSight Data Protection Services ECHO Managed Cloud Backup
ProSight Data Protection Services (DPS) ECHO offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS ECHO automates and monitors your backup activities and enables rapid recovery of critical data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Read about Progent's complete ProSight series of value-priced network monitoring and management services for small and mid-size organizations.
Progent's Cloud Integration Support for Windows Server Essentials
Windows Server Essentials is an affordable, versatile operating system that allows small businesses to transition from the older physical in-house datacenter to the contemporary hybrid computing model that includes both local and cloud-hosted software and infrastructure. Progent's Microsoft-certified Windows Server 2012 R2 Essentials consulting experts can provide budget-friendly online expertise and technical support support to help you maintain your Microsoft Windows Server Essentials deployment. After producing Windows Server 2012-R2 Essentials, Microsoft brought out Windows Server 2016 Essentials followed by Windows Server 2019 Essentials. These updated versions added Azure cloud integration but ultimately removed the crucial Administrative Dashboard from the Essentials Experience Role. The result was that all management and setup must be done manually. This also removes the client backup and remote web access functions. Microsoft recommends that small organizations using Windows Server Essentials transition to Microsoft 365. Progent's Microsoft Azure planning and integration experts can help you design and carry out an efficient migration from any edition of Windows Essentials to Microsoft 365.
Progent's Consulting and Development Support for SQL Server 2014
Microsoft SQL Server 2014 incorporates major improvements in critical areas such as speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory capability that operates seamlessly with all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can help you maintain your SQL Server 2014 environment or provide Microsoft SQL Server 2016 migration expertise or SQL Server 2019 migration consulting to help you move to a more current release of Microsoft SQL Server.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering services rapidly following a breakdown. SRM provides centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and patches and can generate reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Microsoft System Center 2016 Integration
System Center 2016 delivers major improvements for managing hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.
PC and Mobile Device Centralized Administration Support
Progent's Microsoft-certified consulting team can provide Configuration Manager 2016 cloud integration, System Center Configuration Manager (SCCM 2012) design and deployment and Intune integration help to consolidate and streamline the administration of your desktops along with your Cloud-connected mobile devices. Progent can assist you to migrate smoothly to Configuration Manager 2016 from an older change management platform or help you to enhance your current SCCM 2016 ecosystem to accommodate your changing IT requirements.
SharePoint Support
Progent's Microsoft-authorized SharePoint Server developers offer SharePoint 2019 deployment expertise, Microsoft SharePoint 2016 solution design, SharePoint 2013 upgrade support, and Microsoft SharePoint 2010 migration. Progent can assist you to rationalize the economic case for implementing the latest release of SharePoint Portal Server, consult with you on the appropriate edition of Microsoft SharePoint Server for your application, provide setup and integration expertise, help you to install MS SQL Server as a supporting database manager, optimize your network integrity, integrate your standard and custom application software to work with SharePoint, design a comprehensive security plan that encompasses portal solutions, and provide maintenance and Help Desk Call Center services.
Progent's 24x7 Ransomware Hot Line
Progent's Ransomware 24x7 Hot Line is intended to assist you to complete the time-critical first phase in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can assist you to identify and isolate breached devices and protect undamaged assets from being penetrated. If your network has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Talk to a Progent Network Consultant
To learn how you can contact a Progent network consultant for remote or onsite expertise, phone
An index of content::
Virtual Call Desk IT Consulting
After Hours Virtual Support Desk Network Consulting
Progent's Shared Help Desk service allows your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Microsoft Experts Exchange 2016 Mailbox migration Support and Help
Exchange 2016 Mailbox Server IT Consulting
Progent can assist your business in any and all facets of your migration to Exchange 2016 including planning HA architecture for a local, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing for high-availability CAS services; designing, setting up and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Windows 7 Upgrade Services
24/7 Windows 7 Security Network Consulting
Progent's Microsoft certified consultants can help you to evaluate
Developing Phase: Pilots Network Assessments
Enterprise Services Project Methodology Small Business IT Outsourcing Services
When performing consulting projects for enterprise customers, Progent uses a structured approach based on defined milestones so as to meet financial, scheduling and engineering goals while minimizing business disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management procedures based on the leading practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, design recommendations, pilots, design adjustments, and expert deployment. All facets are documented to make available a comprehensive summary of technical services performed and to assist in downstream network maintenance.
GIAC Security and Compliance Check Specialist
Information Assurance Cybersecurity Companies
GIAC was founded in 1999 to validate the skill of computer security professionals. GIAC certifications are acknowledged by businesses and government organizations around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer help with any of the network security disciplines covered under GIAC certification such as auditing infrastructure security mechanisms, event handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions.
Microsoft Dynamics AX Setup and Support
Applications Consultant QuickBooks Pro
Besides offering the expertise of Microsoft Dynamics GP specialists, Progent can provide experts in Microsoft Dynamics AX ERP Software, Microsoft Dynamics NAV Business Management Software, Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, management help, upgrade assistance, and 1-on-1 or group webinar training classes customized to address your specific needs. Progent's consultants also can help you integrate and maintain a protected, robust server and communications infrastructure to support your ERP, MRP and accounting solutions.
WannaCry ransomware hot line Technology Professional
Consulting Services Locky ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help your business to halt the spread of an ongoing ransomware breach. Call 800-462-8800
Wireless LAN Support Services
Small Business WiFi On-site Technical Support
Progent's Wireless Consulting Services provide a fast, affordable way for businesses of all sizes to integrate, manage, monitor and troubleshoot cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can help you design and install hardware like Cisco's Aironet and Meraki wireless access points and wireless controllers. For mobile messaging and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Technology Consulting SQL Server 2014 Resource Governance
MCSE Expert Certified SQL Server 2014 and Hyper-V On-site Support
SQL Server 2014 incorporates major improvements in key areas such as performance, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that works seamlessly with all types of applications including OLTP, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite services including planning, configuration, management, remediation, and application development services to enable organizations of all sizes to achieve maximum business value from their SQL Server 2014 deployment.
Urgent MongoLock ransomware protection and recovery Consultant Services
ransomware protection checkup Professional
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your company's ability either to block ransomware or recover rapidly from a ransomware incident. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup environment that minimizes your vulnerability to ransomware and aligns with your company's requirements.
CCIE Certified Router Skills Transfer
Router Education
Progent practices information transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Medium-size companies who utilize trusted freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.
Windows Server 2012 R2 Support Outsourcing
Windows 2019 Information Technology Consulting
The complexity and connectivity requirements of Microsoft Windows Servers calls for a network consulting team with hands-on experience and broad knowledge in designing and building seamless, end-to-end network technology systems. The background of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft integration, assures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your business goals. Progent's IT services can assist you with designing, deploying, administering, and supporting Windows Server systems that increase the business value of your computer system. Progent's consultants can assist you with Microsoft Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server plus Windows 8, Windows 7, Windows XP and other clients.
ProSight domain expiration management Consulting
IT asset management Consult
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it.
Customer Relationship Management Computer Consultant
Microsoft Experts MSCRM Online Consulting
Microsoft Dynamics Customer Relationship Management helps mid-market companies build positive customer interactions. Integrated Sales and Customer Service modules enable in-house staff to share information to help improve selling success and deliver steady, effective customer service. Progent can configure the most sensible network environment, including mobile wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your company with a certified MSCRM consultant who can help you combine Microsoft CRM with your marketing or customer support data.
Microsoft Project Server 2013 Remote Support
Microsoft Project Server My Sites Professional
Progent's Microsoft-certified consultants can provide advanced expertise in deploying, managing and troubleshooting all versions of Microsoft Project Server and can provide a broad range of cost-effective online consulting services based on proven best practices to help businesses of any size to receive all the benefits of this powerful project management solution. Services available from Progent include solution design, installation and migration, strategies for safe collaboration among onsite and offsite users, network optimization, and customized webinar training classes.
64-bit Upgrade Network Consultants
64-bit Processing Professionals
Progent's Microsoft-certified engineers can assist your organization to update your application servers or workstations from 32 to 64 bits. Progent can assist you to calculate the costs and benefits of migrating to 64-bit computing, plan an affordable migration strategy that minimizes business disruptions, and deliver economical, expert remote help to aid you to configure 64-bit software and applications on your existing hardware.
Ubiquiti UniFi WiFi Engineer
Professional Ubiquiti access point
Ubiquiti's UniFi family of Wi-Fi network devices includes indoor and outdoor Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. Ubiquiti UniFi appliances installed throughout multiple sites with any number of APs can be remotely provisioned and managed using Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, optimization, debugging, monitoring, and reporting. Progent can provide the expertise of seasoned wireless professionals who can assist your organization to determine the benefits of UniFi technology for your environment and assist you to design, deploy, administer, and troubleshoot your UniFi ecosystem.
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