For small business networks located in the state of Alaska, Progent's Microsoft and Cisco qualified consultants can provide online support and troubleshooting to resolve your computer system issues fast and affordably. Progent has developed enterprise-class expertise, advanced software tools, and support databases to identify and resolve network problems while avoiding the high cost and time delays normally associated with onsite technical service calls. If your Alaska company is located outside of the larger metropolitan areas such as Anchorage, Juneau, or Fairbanks, your nearby computer network support choices may be limited in technical capability, or not available during a crisis. This results in a network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progent's staff of seasoned network professionals average more than ten years of real-world industry experience, in the trenches of computer network support, performing a extensive variety of technical tasks for a varied range of customers. This means you obtain not just the technical know how needed for the job, but a professional with proven methods for applying that expertise to assist with cost effective network solutions.
CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) certification program was established by ISACA to validate a consultant's skills to plan, deploy, and maintain information system controls to reduce risk. Progent can provide the services of a CRISC-certified risk management expert to help you to develop and execute a risk management strategy based on industry best practices identified by CRISC and geared to align with your company's risk appetite, business goals, and IT budget.
Hybrid Cloud Solutions Planning and Deployment
Progent's hybrid cloud solutions consultants offer advanced remote consulting support to help companies of any size to integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in hybrid topologies that seamlessly combine on-premises resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of cloud integration support services that include Microsoft 365 integration solutions with on-premises Exchange and Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting.
SharePoint 2019 Planning and Deployment Expertise
SharePoint Server 2019 offers the modern experience drawn from SharePoint Online, providing a transitional release that bridges the traditional experience of SharePoint 2016 and the modern SharePoint environment. Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable online and on-premises expertise, software development, and debugging services for organizations of all sizes who intend to migrate to SharePoint 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you design and execute a cost-effective migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates onsite and cloud infrastructure into a seamless intranet solution. To find out more, see SharePoint 2019 and SharePoint Online support.
Software Update Management Consultants
Software update management includes applying software or firmware updates to operating systems and apps, servers and endpoint devices, peripherals like printers and scanners, network infrastructure appliances such as switches and Wi-Fi APs, and Internet-of-Things devices like alarms and health monitors. Prompt and correctly managed updating optimizes security, regulatory compliance, availability, and functionality. Sporadic software update management can cause security gaps, compatibility problems, sluggish or inconsistent responsiveness, unnecessary downtime, or unavailability of key features. Progent's support services for patch management offer businesses of all sizes a flexible and cost-effective option for evaluating, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. To find out more, see Progent's software update management solutions.
Work-at-Home Solutions Guidance for An At-Home Workforce
Progent can help small and medium-size companies to plan, deploy and debug the network infrastructure to support at-home workers. Aspects of infrastructure where Progent's experts can provide support include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi network design and deployment, and reliable Internet connectivity. For information about Progent's network infrastructure support services for telecommuters, refer to network infrastructure support services for teleworkers.
Microsoft Desktop Virtualization Help
Microsoft's desktop virtualization solutions reduce the work needed for IT administrators to install applications so that they are standardized throughout an entire user base, provide the ability to control rights to business information, and allow quick installation of new or updated workstations. With Windows Server 2016, the Terminal Services tool has been enhanced and renamed Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services simplifies desktop connectivity, enhances responsiveness, tightens security, centralizes management, and offers a nearly transparent user environment. Progent's Windows Server 2016 consultants can assist your company to assess the business advantages of Microsoft's desktop virtualization solutions, configure pilot and production deployments, improve your system architecture to support virtualized clients effectively, assess and remediate security problems, and educate your IT managers to follow best practices to gain maximum payback from desktop virtualization.
Online Technical Support for Microsoft Windows and Cisco-based Networking Environments
Progentís Technical Response Center offers world-class online support for Microsoft Windows and Cisco-based networks anywhere in the United States. Progent's certified professionals have the knowledge and experience to help you to troubleshoot and solve complex network problems quickly and cost effectively. The breadth of information technology expertise represented by Progent's staff of consultants allows them to escalate even the most challenging problems to appropriate subject matter experts as required. Whether you need one-time phone support and online repair or continuing access to a Helpdesk Technical Response Center, Progent's consultants can provide your organization with enterprise-level expertise without the cost and management overhead of maintaining a large internal support group.
PC and Mobile Device Unified Configuration Management Consulting
Progent offers Configuration Manager 2016 cloud integration, Microsoft System Center Configuration Manager (SCCM 2012) planning and deployment and Microsoft Intune integration help to centralize and streamline the management of your desktops and web-facing tablets and smartphones. Progent can assist you to upgrade smoothly to Configuration Manager 2016 from an older device management platform or assist you to modify your current SCCM 2016 ecosystem to accommodate your changing business requirements.
Barracuda Backup Local, Offsite and Cloud Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription backup/restore platform for small and mid-size organizations. A Barracuda Backup deployment can incorporate a purpose-built physical appliance manufactured by Barracuda or a software-based appliance with comparable functionality but which uses your existing storage infrastructure. Barracuda Backup protects critical company data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a wide array of consulting services to help your business to plan, configure, manage and repair a BDR solution based on Barracuda Backup. For details, go to Barracuda Backup and disaster recovery consulting and management.
Catalyst 9100 Family of Wi-Fi 6 and 6E 802.11ax APs Expertise
Progent's Cisco-certified Catalyst Wi-Fi 6 and 6E Wireless Access Point consultants offer economical remote and on-premises support for Catalyst next-generation Wi-Fi 6 and 6E wireless APs. For more information about Progent's support for Cisco's Catalyst 9100 Family of Wi-Fi 6 and 6E APs, refer to Cisco Catalyst 9100 Wi-Fi 6 and 6E access points system planning, deployment, and management consulting.
SharePoint Support Services
Progent's Microsoft-certified SharePoint Server developers offer Microsoft SharePoint 2019 planning expertise, Microsoft SharePoint 2016 solution development, Microsoft SharePoint 2013 upgrade planning, and SharePoint 2010 maintenance. Progent can assist you to rationalize the business case for deploying the current version of SharePoint, advise you on the most sensible version of SharePoint Server for your circumstances, offer configuration and deployment expertise, assist you to set up Microsoft SQL Server as a supporting DBM, improve your network infrastructure, integrate your off-the-shelf and custom application programs to operate with SharePoint Server, develop a company-wide security plan that incorporates portal technology, and deliver troubleshooting and Helpdesk support.
Progent in the News
To read news articles in which Progent's IT consultants are quoted, visit Progent in the media. In case you are a journalist and want to speak with Progent's media interface about cybersecurity or other information technology subjects, please contact Darrin Johnson: Teams: firstname.lastname@example.org. If you are under a tight deadline and are not able to hook up with Darrin immediately, try contacting Progent's Technical Response Center (TRC) at 866-735-8318.
Planning, Integration and Troubleshooting Services for Microsoft System Center 2012 R2
Progent's Microsoft System Center consultants have over a decade of background deploying, supporting and fixing the core platforms included with Microsoft System Center and can assist your organization to plan, install, support, and fix your Microsoft System Center solution to optimize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent also offers System Center 2016 migration consulting to assist you to transition to a newer version of System Center. In addition, Progent can assist you to upgrade to more modern versions of System Center including System Center 2019 and System Center 2022.
Contact a Progent Computer Consultant
To see how to access a Progent computer support expert for online or onsite help, phone 1-800-993-9400 or go to Online Network Help.