Alaska Computer Consultants
for Small and Midsize Business Information Systems:
Online Consultation and Repair
For office computer networks located throughout the state of Alaska, Progent's Microsoft and Cisco authorized consultants can provide online help and troubleshooting to solve your computer system issues quickly and cost effectively. Progent has developed enterprise-level skills, sophisticated tools, and support knowledge bases to identify and repair network problems while avoiding the expense and delays associated with in-person technical service calls. In case your Alaska business is located beyond the larger urban areas such as Anchorage, Juneau, or Fairbanks, your local computer network support choices may be limited in technical expertise, or not available during urgent situations. This can result in a network environment that is unusable or causing wasted time due to technical issues continuing for too long. Progent's group of field proven network professionals average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a broad range of technical tasks for a extensive range of clients. This means you obtain not just the technical know how needed for the job, but a professional with demonstrated methods for applying those skills to deliver efficient network solutions.
World-class Cisco Help from Experienced CCIE-certified Engineers
Progent is the leading source of convenient, immediate, and affordable access to Cisco CCIE support professionals. Cisco Certified Internetwork Experts are recognized network experts who earn this top-level certification only through intense testing by Cisco. CCIEs can resolve the most complicated problems surrounding network architecture, setup, repair, and service. Progent’s CCIE experts cooperate intimately with Cisco engineers in analyzing problems with Cisco's IOS platform and developing fixes or acquiring patches to correct anomalies. Progent can provide fast contact with a CCIE by phone so you can get instant help for tough network troubles that are impacting business productivity but are outside the expertise of your usual IT service providers.
NetDocs Consulting Expertise
NetDocuments is a leading cloud-based document management system (DMS) built for law practices. Progent can provide the services of NetDocuments consultants who can provide expert guidance to assist you to design, deploy, manage, optimize, or debug a document management system environment based on NetDocs. To learn about Progent's expert support for NetDocs, see NetDocs DMS consulting support.
Progent's Integration and Development Support for SQL Server 2016
SQL Server 2016 introduces major enhancements in performance, scale, security and compliance, availability, BOYD support, and built-in BI. New features include PolyBase for handling structured and unstructured files simultaneously for big data applications, Jason integration, Row-level Security, Mobile Report Publisher, and seamless control over local and cloud-resident operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts offer online and onsite support to assist organizations of any size to design, implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft platforms such as Windows Server, Exchange, SharePoint, Microsoft Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager (SCOM). In addition, Progent's Microsoft SQL Server 2019 migration experts can help you to move to a newer version of Microsoft SQL Server.
Microsoft SQL Server 2012 Integration
Progent can provide the expertise of certified SQL Server 2012 consultants and seasoned database application programmers, database administrators, project managers, network infrastructure engineers, disaster recovery specialists, and certified data security professionals to help your business to manage SQL Server 2012. Progent can also provide Microsoft SQL Server 2016 migration expertise or Microsoft SQL Server 2019 migration consulting to help you deploy a more modern release of SQL Server.
CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor credential is a prestigious qualification that signifies mastery in IS security auditing. Certified by the American National Standards Institute (ANSI), the CISA credential requires that consultants pass an extensive examination given by the ISACA international professional association. Progent offers the expertise of a CISA-Premier network security audit consultant trained to help businesses in the areas of IS audit process, IT governance, network assets and architecture ROI, information technology support, protection of data resources, and business continuity preparedness.
Software Update Management Services
Software update management includes installing software or firmware updates to operating systems and apps, servers and endpoints, peripherals like printers and scanners, infrastructure appliances such as switches and wireless APs, and Internet-of-Things devices like alarms and robotics. Prompt and properly managed patching optimizes cybersecurity, compliance, uptime, and functionality. Sporadic software update management can cause security vulnerabilities, compatibility problems, slow or inconsistent responsiveness, needless downtime, or loss of important functions. Progent's support services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving information system. For details, visit Progent's patch management service plans.
Full Range of Security Assistance
Progent's CISA, GIAC, and CISSP certified security experts can assist you to perform comprehensive security assessments, restore operations rapidly from virus attacks, configure firewalls, set up secure techniques for remote and mobile access, deploy spam and virus protection and email encryption, and create a company-wide security plan built around 24x7 automated network monitoring. Progent's ProSight suite of managed security monitoring services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection for centralized endpoint protection.
Backup/Recovery Consulting Services for an At-Home Workforce
Progent can assist small and mid-size organization to plan, install, test and manage backup/recovery technology needed to support offsite workers. For details about Progent's backup/restore services for telecommuters, visit data protection consulting services for an at-home workforce.
Windows Server 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 incorporates key features first designed for and refined on Microsoft Azure, among the world's largest public clouds. This pedigree significantly enhances the ability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by enhancing security, availability, scale, manageability, dependability and recoverability. Progent’s Microsoft-certified Windows Server 2016 Hyper-V consulting team can help you to assess the benefits of Hyper-V 2016 for your organization, configure pilot systems to confirm the ability of Hyper-V 2016 to support your vital applications, plan an efficient network architecture for a cloud-based or hybrid installation, create and carry out a non-disruptive upgrade strategy, educate your IT management and support personnel, and provide as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 solution delivers maximum business benefit.
Cost-effective Network Support Solutions
Many small organizations utilize poor metrics when searching for a computer consultant. Cost per hour is seldom a reliable measure for value. A consultant with inadequate experience can take several times longer to perform the same task than an experienced IT expert. For example, charging 30% less per hour, but taking three times as long for the same job is not a deal. Still worse, a poorly designed or configured IT infrastructure that is unreliable and hard to manage or upgrade can cost a small business many times over its initial price because of lost productivity. Progent's client testimonials from satisfied companies throughout the United States indicate the efficiency of Progent's support model and the technical capability of Progent's team of IT professionals.
Ransomware Removal and Recovery Consulting
Recent strains of crypto-ransomware not only encrypt critical online data files but also infiltrate all available system restores and backups. Progent's seasoned ransomware cleanup experts can assist you to restore a network breached by a ransomware crypto-worm like Ryuk, WannaCry, NotPetya, Cerber, TeslaCrypt, or Locky. For more information, see ransomware cleanup and operations recovery consulting.
Cisco IOS software Update Support
If your network includes Cisco routers, you could be running an outdated release of Cisco IOS, the operating system used in almost all Cisco router and the latest switches from Cisco. Cisco often publishes upgrades to IOS to correct bugs, plug security vulnerabilities, or add features. However, updating IOS or other Cisco operating systems can be a challenge, depending on your Cisco equipment and your system infrastructure. For example, there may be limited local Flash storage that could cause a new OS release to operate improperly. Progent's Cisco CCIE-certified network engineers offer a wide selection of services related to updating Cisco IOS software or any other Cisco control software like IOS XR, CallManager or Unified Communications Manager (CUCM). Progent's consultants can perform version audits of your router software, propose appropriate updates, prepare Cisco devices, copy images/, configure and verify your update, tune performance, troubleshoot problems, and train your network support managers how to utilize any important new capabilities.
Get in Touch with a Progent Computer Consultant
To learn how to contact a Progent computer support expert for online or on-premises help, call
An index of content::
24-Hour Mac Configuration Professional
Consultant macOS Remote
Progent provides national remote technical support and troubleshooting services for companies who run Apple Mac OS X networks or whose information systems include a mix of Apple macOS and Mac OS X with Microsoft Windows products. Progent's engineers offer Mac users a variety of IT services such as desktop assistance, upgrading to the most recent version of OS X from other earlier versions of Apple macOS and OS X, plus expertise with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone and Apple iPad support, or moving to Apple's iCloud. Remote IT help provides maximum leverage for your IT budget by protecting user efficiency and limiting the hours charged for computer repair services. Sophisticated online support technology and skilled service specialists and engineers allow Progent to solve most network issues without wasting time and expense by traveling to your site. In the vast majority of situations your network problems can be remediated by telephone or through a combination of telephone help and remote access. Progent can make available Cisco certified CCIE infrastructure experts and CISM premier security professionals to assist with the toughest system issues.
64-bit Processing Consulting Services
64-bit Server IT Consultants
Progent's Microsoft-expert consultants can help your organization to update your workstations from 32 bits to 64 bits. Progent can help you to calculate the costs and benefits of upgrading to 64-bit desktop processing, plan an affordable migration strategy that reduces operational interruptions, and deliver economical, expert remote support to aid your company to install 64-bit PC desktop software and applications on your existing computers.
Co-managed Call Center Costs Information Technology Consulting
Extended Call Center Economics IT Consultant
Progent's Help Desk Call Center management and co-management services help organizations to reduce costs and enhance productivity.
Catalyst 802.11ax AP Migration Support and Help
Online Support Catalyst 9164 Access Point
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E AP experts can provide economical online and on-premises help for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless APs.
24x7x365 Small Offices Migration Support
Small Office Recovery Services
Progent provides the services of Microsoft and Cisco-Certified network support professionals to show customers affordable ways to help companies optimize the value of Microsoft and Cisco technology. For networks that range from remote offices to large enterprises, Progent's network engineers can help you enhance your information system's e-mail architecture, protection, reliability, performance, and network administration.
24x7 ransomware business recovery Specialist
Ryuk ransomware protection Consulting
Progent's experienced ransomware recovery experts can help you to rebuild a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
VMware Server Consolidation Technology Professional
VMware Server Virtualization Services
Progent can provide the assistance of a certified VMware VCDX consultant to help you plan, configure, manage and repair VMware vSphere-powered virtualization solution for on-premises datacenters, private and public clouds, or hybrid deployments. Progent offers advanced expertise for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and business continuity. Progent offers in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud used for managing private and hybrid cloud environments that deliver maximum uptime, data security, and application mobility.
Dynamics AX Consultants
Microsoft Dynamics 365 Finance and Supply Chain Application Consultant
Besides providing access to Microsoft Dynamics GP (Great Plains) specialists, Progent has experts in Dynamics AX, Dynamics NAV (Navision), Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro by Intuit. Progent can provide programming, troubleshooting, management help, migration assistance, and 1-on-1 or group webinar training customized to meet your specific needs. Progent's consultants also can help you integrate and support a secure, robust network infrastructure to run your ERP, MRP and accounting solutions.
VMware Site Recovery Manager Migration Professionals
VMware Cross vCenter NSX Consulting
VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable workflow for restoring services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also supports non-disruptive testing for site recovery, upgrades and fixes and can produce reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and administer a DR solution powered by VMware SRM.
Microsoft 365 Excel Power BI Programmer
Development Microsoft 365 Excel Power View
Progent's Microsoft-certified Excel and Office 365 Excel application consultants offer a broad variety of online support services to help you to plan, develop, pilot test, install, manage, and debug applications powered by any version of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can help your business to migrate your current Excel applications to the latest versions of Excel, support Excel on Apple iOS-powered iPhones and iPads and Android phones and tablets, and fix compatibility problems between different releases of Excel. Progent can provide as-needed support to organizations who need a quick fix to a specific problem associated with Excel and Progent also offers full project management support for upgrading or developing line-of-business applications based on Excel. Progent's affordable online training classes for Excel can be custom tailored to meet the needs of individual users or groups.
Microsoft Certified ISA 2006 Computer Consultant
24 Hour Computer Consulting ISA Server 2006
Secure Application Publishing with Internet Security and Acceleration Server 2006 allows greater control over intranet resources while enabling increased efficiency by making these applications available to legitimate remote users. Internet Security and Acceleration Server helps guard business applications, services, and information throughout all network layers with application-layer filtering and powerful publishing tools. Progent's Microsoft-expert ISA Server 2006 experts can show you how to plan, deploy, configure, and maintain Internet Security and Acceleration Server 2006 on your system so your business achieves a smart and affordable combination of security, convenience, and performance.
Offsite Automated Backup Services Consultant
ProSight ECHO Hybrid Cloud Data Backup Services On-site Technical Support
ProSight Data Protection Services ECHO provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's disaster recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data.
Microsoft and Cisco Certified Consultant Services Google Cloud Windows
Award Winning Google Cloud firewall integration Engineers
Progent offers cost-effective remote and onsite support to help companies to move all or part of their core network infrastructure to Google Cloud Platform services. This can save time and hardware expense and allow access to Google's state-of-the-art AI and machine learning tools. Progent can assist you with every phase of Google Cloud Platform migration and troubleshooting including needs analysis, preparedness evaluation, architectural design, pilot testing, deployment, centralized administration, performance optimization, software license management, backup/restore solutions, and security.
24-7 Ekahau Wi-Fi RF Coverage Maps IT Services
Ekahau Wi-Fi Site Survey Consultant
Progent's Ekahau-certified Wi-Fi site design consultants can assist your business to design, deploy, tune, manage and troubleshoot a Wi-Fi network customized for your venue. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for on-premises RF analysis, Ekahau Analyzer for debugging RF signal issues, and Ekahau Insights for tracking the health of multiple Wi-Fi sites.
CIO Outsourcing Specialists
Engineers Full Service Outsourcing
Progent can provide comprehensive online consulting for all technical areas associated with small business IT networks and offers a variety of vital, on-demand support services such as a temporary Chief Information Officer to provide senior-level IT design and negotiating capability, a Call Center for help desk support, proactive remote monitoring, spam/virus protection as an outside-the-firewall service, project management help for major projects such as office moves oroperating system upgrades, connectivity consultants for building and maintaining fast and reliable infrastructure, certified security engineers to ensure information protection and regulatory compliance, disaster recovery specialists to design and document business continuity plans, and software developers to write, enhance, or troubleshoot mission-critical application programs.
Professionals UNIX
24x7 Solaris Remote Consulting
Progent's Sun Solaris family support experts offer small companies and developers assistance with managing and supporting Solaris environments that coexist with Microsoft-based networks. Progent can give your business access to Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience offers you an easy single consulting firm to show you how to create and maintain a protected and reliable cross-platform network and communications environment that allows Sun Solaris and Microsoft interoperability by combining Microsoft Windows with popular variants of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Cisco and Microsoft Certified Expert Consultancy Google Cloud hybrid cloud solutions
Google Cloud App Migration Professional
Progent can provide affordable online and onsite consulting to assist companies of any size to migrate any portion of their critical network resources to Google Cloud Platform (GCP). This can save management hassle and equipment expense and allow the use of Google's state-of-the-art AI and machine learning technology. Progent can help you with every phase of Google Cloud Platform migration and troubleshooting including requirements analysis, readiness evaluation, architectural design and review, pilot testing, configuration, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security and compliance.
Exchange 2013 Collaboration Specialists
24-7 Exchange 2013 Compliance Consulting Services
Microsoft Exchange Server 2013 includes significant improvements to the capabilities of Microsoft Exchange Server 2010 and introduces powerful new features plus a revamped architecture. These enhancements affect key IT areas like ease of administration, high availability (HA), security and compliance, cost of ownership, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can assist your organization to understand the possible business benefits of upgrading to Microsoft Exchange Server 2013, design an efficient test and rollout strategy, and educate your IT team to maintain your Exchange Server 2013 environment. Progent can also provide affordable remote consulting and support and management services for Exchange Server 2013.
Check Point 900 Firewalls Network Security Test
Check Point SandBlast Firewall Setup
Progent's Check Point Software consultants can help you choose and deploy Check Point Firewall utilities and appliances based on Check Point's security platform to provide an affordable and efficient security solution for your information network. Progent can also help you integrate other Check Point products such as Check Point ZoneAlarm and Check Point Series 80 appliances with security solutions from other suppliers and offer a central source for continuing network support, administration, education, and design services.
Zero Trust Security Integration
ProSight Duo MFA Troubleshooting
Progent's Duo services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo supports one-tap identity verification with iOS, Google Android, and other personal devices.
Consulting Services UNIX, Windows
Microsoft Certified UNIX, Windows Consultant
Progent can help your company to design and implement an efficient transition from a UNIX-based IT environment to a network based on Windows and capable of supporting Microsoft's popular office productivity products, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and software development experts can show you how to preserve your data and reduce productivity disruption by developing an effective migration plan that preserves your existing assets in UNIX software and infrastructure. UNIX-to-Windows transition support expertise offered by Progent include evaluation of existing environment, transition strategy and validation, Microsoft Exchange migration services, data and application software porting, and processor and storage transition and economization.
Urgent Duo Two-factor Authentication (2FA) Information Technology Consulting
Duo Two-factor Authentication (2FA) Consultant Services
Progent's Duo service plans incorporate Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Android, and other out-of-band devices.
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