For small office computer networks located anywhere in the state of Alaska, Progent's Microsoft and Cisco certified technical team members can provide online assistance and remote troubleshooting to repair your computer network problems fast and affordably. Progent has developed top-notch skills, software tools, and support databases to identify and repair IT problems while avoiding the cost and time delays normally associated with on-site technical service dispatches.

If your Alaska organization is located beyond the larger metropolitan areas such as Anchorage, Juneau, or Fairbanks, your nearby computer support options may be limited in technical expertise, or unavailable during urgent situations. This can result in a network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s group of seasoned network professionals average more than 10 years of real-world industry experience, in the trenches of computer network support, performing a wide variety of technical tasks for a diverse range of clients. This means you get not only the technical expertise needed for the task, but a consultant with proven methods for applying those skills to provide affordable network solutions.

Citrix Desktop Virtualization Support Services
Progent's Citrix virtual desktop consultants can help you to plan, deploy, manage, and troubleshoot a virtualized Windows application delivery and management system by providing XenDesktop expertise and XenApp support. Progent's Cisco CCIE network consultants can help you optimize your network for distributing server-side and client-side applications, and Progent's datacenter management and support experts can assist your organization to administer and support a remote datacenter that features high uptime, advanced protection, and rapid recovery. Progent can also assist you manage and support other virtualization products from Citrix by offering Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.

SQL Server 2017 Migration Consulting
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to evaluate the business advantages of upgrading to SQL Server 2017 and can help you to plan and implement a cost-effective migration of your databases and applications to any network model including local, cloud-based, or hybrid. Progent's consultants offer remote or onsite support services ranging from as-needed architecture assessment or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 project is successfully completed on time and on budget. For more information, refer to SQL Server 2017 integration consulting expertise.

Wireless Site Survey
Progent’s Wireless Site Survey assists you to design and install a wireless network customized for your environment, providing your business a wireless solution that delivers the reception, performance, capacity, QoS, data protection, and hand-off ability your business needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed on-premises service. Progent’s on-premises wireless survey includes physical walkthroughs, spectrum and security assessment of your current wireless network, analysis of your site's floor plans, measuring for RF contention, signal propagation modeling, selection of the best locations for customer-requested WAPs such as Aironet indoor and outdoor APs, Meraki access points and Apple AirPort equipment, and a detailed report defining the new WLAN.

Examples of Online Consulting Services Available from Progent for Cisco Routers
Some of the typical remote Cisco router support services available from Progent include setting up hostname, IP addressing, routing tables, clock, and user accounts; setting up iBGP, aggregation, static or BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting BGP peering arrangements, routing maps, line settings and BGP peering arrangements; installing current IOS image; setting up and confirming failover; fixing VPN tunnel issues; producing a network diagram and documenting router setup; plus security and business recovery strategy.

Broad Expertise in Microsoft's Leading Server Technology
Progent's team of IT system consulting experts can help large enterprises to plan, set up, and support major rollouts of key Microsoft technologies by offering support like Microsoft Active Directory configuration, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2013 design and installation, Microsoft Skype for Business migration consulting and Lync Server management, plus SQL Server 2016 integration and SQL Server 2014 application development. Progent has worked with some of the world's biggest businesses to integrate solutions based on Microsoft servers and offers branch office consulting services for enterprises with local offices in Silicon Valley and the or larger cities throughout the United States.

The Progent Test Lab at the Herakles/QTS Colocation Center
Progent's Test and Training Lab located at the QTS (formerly Herakles) Colocation Center in Sacramento can be used for testing mission-critical applications, developing efficient system upgrade methodologies, evaluating and tuning performance, designing or verifying business continuity solutions, resolving compatibility issues, and building training systems for new products and technologies. For Progent customers who lack adequate internal resources to assemble proper pilot systems, Progent's Test and Training Lab cuts capital outlay and engineering risk while keeping vital IT projects on schedule.

Consulting Expertise for Microsoft System Center 2016 Virtual Machine Manager
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network monitoring and management tools and is designed to provide a unified mechanism for deploying and administering virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can assist organizations of all sizes with any aspect of designing, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, help you upgrade smoothly from legacy versions of VMM, develop processes for creating and installing VMs and VM hosts, design high-availability scale-out clusters, connect your datacenter infrastructure with public clouds, set up virtual switches, write and refine PowerShell scripts, and help you evaluate the strategic business benefits of new technologies such as Storage Replica and Shielded VMs. Progent's hypervisor professionals offer world-class Hyper-V consulting and VMware ESXi support.

ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
The ProSight Active Security Monitoring endpoint protection (EPP) solution utilizes cutting edge behavior analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to automate the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Find out about the complete ProSight portfolio of affordable network monitoring and management services for small and mid-size organizations.

Business Intelligence Reporting and Analytics Consulting and Troubleshooting
Progent’s BI reporting experts offer online and onsite expertise to help you with any aspect of business intelligence reporting ranging from debugging or modernizing applications to designing and deploying an advanced BI solution. Progent's management reporting consultants can help your company to support your existing reporting environment, assist you to upgrade reports and databases from a discontinued reporting product to a modern one, and deliver custom remote training tailored to your individual requirements. Progent’s management reporting and analytics professionals offer experience in all popular business analytics reporting tools including the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot, Power Query and Power View, and Report Builder.

Barracuda Backup Cloud and Offsite Data Backup and Disaster Recovery
Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and medium-size businesses. A Barracuda Backup deployment can incorporate a purpose-built physical storage device manufactured by Barracuda or a virtual appliance with similar functionality but which utilizes your own storage infrastructure. Barracuda Backup protects critical business data generated on-premises, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide range of consulting support services to assist your business to plan, integrate, operate and repair a backup and disaster recovery solution built on Barracuda technology. For more information, visit Barracuda Backup and disaster recovery consulting and management.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting services to help businesses of all sizes to plan and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist you to assess the value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain failover clusters.

Microsoft Exchange Server 2013 Upgrade Services
Microsoft Exchange Server 2013 incorporates significant enhancements to the capabilities of Exchange Server 2010 and introduces important innovations as well as a redesigned architecture. These improvements affect key areas including manageability, high availability (HA), security and compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can deliver remote or on-premises support to help you administer, tune and troubleshoot your Exchange 2013 environment. Progent can also provide Exchange 2016 migration expertise and Exchange Online consulting to help you upgrade to a more current release of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment model.

Cisco IOS Update Consulting
If your network includes Cisco appliances, you may be running an old version of Cisco IOS, the control software used in almost every Cisco router and the latest Cisco switches. Cisco often offers updates to IOS to fix problems, shore up security weaknesses, or improve functionality. However, upgrading IOS and other Cisco control software can be a challenge, depending on your Cisco device and your system environment. As an example, there could be limited local Flash storage that could cause a new software version to execute incorrectly. Progent's Cisco CCIE network engineers offer a broad selection of support services associated with upgrading Cisco IOS software or any other Cisco control software such as IOS EX, CallManager or Unified Communications Manager (CUCM). Progent can perform audits of your router software, propose sensible upgrades, provision Cisco devices, transfer software images/, activate and verify your update, optimize performance, troubleshoot issues, and teach your network support staff how to utilize any significant new features.

Contact a Progent Network Consultant
To learn how to contact a Progent computer consultant for remote or on-premises support in #(state), call 1-800-993-9400 or go to Remote Computer Support.