If your business computer network is in the state of Alaska you can have quick online help from a UNIX or Cisco CCIE consultant to resolve critical problems affecting your computer network. Progent maintains among the largest teams of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified support professionals accessible by phone of any nationwide support firm in the United States. Rates are affordable, charges are by the minute, engagement is quick, and support is world class.
In case your Alaska network is located outside of larger metropolitan neighborhoods like Anchorage, Juneau, or Fairbanks, the availability of UNIX or Cisco CCIE experts is often limited when there's a network crash. This can result in lost productivity for your company, angry clients, unproductive workers, and defocused executives. By contacting Progent's online services, you have access to a Premier engineer who can deliver assistance whenever you require it to keep your system on line.
Since Progent bills for telephone-based service on a per-minute basis, your company pays just for technical help provided. Progent asks for no startup fee. Many remote service organizations apply large minimum payments or bill for every quarter hour or more. Progent's fine granularity and straightforward billing mechanism save you from large invoices for quick solutions.
If your Alaska business requires remote support for UNIX/Linux, Solaris, Apple macOS and OS X or Cisco technology, go to Progent's remote help, phone
Why is Progent's Remote Technical Support Program Unique?
Progent's experienced staff of remote support professionals possesses a wide array of in-depth information technology knowledge. This enables Progent's remote service specialists to resolve the most complex network trouble more quickly than is feasible with typical independent support organizations or with the internal support resources usually available to smaller companies. Progent has developed the technology and skills to repair technical issues economically in a wide variety of network environments that feature mixtures of UNIX, Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco products. (Refer to Progent's client testimonials.)
Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and CISCO CCIE engineers have earned professional credentials such as Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's remote support experts also hold a variety of high-level Cisco credentials which include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, CCDA and CCDP.
In order to help companies that maintain networks incorporating a mix of UNIX/Linux, macOS and OS X, and Microsoft Windows operating systems, Progent's remote support team makes available the services of consultants who hold important Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide company-wide security consulting, Progent provides online contact with professionals who have earned a variety of security credentials such as Certified Information Security Manager Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) engineers. The range of Progent's expertise combined with Progent's team-oriented approach to repairing network difficulties streamlines trouble ticket escalation, if needed, to experts with relevant background to deal with particularly tough problems. This accelerates remediation of serious problems, prevents system downtime, and reduces technical support bills.
For companies in the state of Alaska, Progent enables immediate remote access to a UNIX/Linux, Sun Solaris, macOS or OS X specialist for emergency expertise to repair information system issues that are hurting business productivity and are beyond the comfort zone of your ordinary network support resources. Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and Cisco CCIE-Premier support professionals can interface with your computer environment using the latest remote troubleshooting tools that allow them to provide fast and efficient analysis and remediation of serious network issues.
Troubleshooting Services Progent's Phone-based Support Specialists Can Offer Your Alaska Business
Progent's network engineers are qualified to provide advanced support for a comprehensive array of UNIX, Apple OS X, Cisco, and Windows technologies such as:
Remote Support Services for UNIX/Linux, Solaris, and macOS and OS X Systems
Progent's UNIX, Linux, Solaris, and macOS and OS X online technical service staff can help Alaska small businesses with a comprehensive set of computer products and technologies including network architecture, messaging support, security consulting for networks and company processes, Microsoft Windows integration with UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, virtual server technologies for server economization and streamlined administration, and transitioning from out-of-date applications to current solutions based on newer versions of UNIX/Linux, Solaris, Apple macOS and OS X, or MS Windows.
Progent's service experts can provide remote technical help for computers powered by leading derivatives of the UNIX platform including: Apple macOS and OS X, Solaris, IBM AIX OS, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or familiar Linux packages including RedHat Linux, SUSE Linux, Debian-GNU and Slackware Linux.
Cisco Network Architecture and Security Technology
Progent leads the computer support industry for offering immediate and economical access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are high-level networking consultants who earn this rare certification only after strenuous examinations supervised by Cisco. Most Cisco CCIEs are hired by large enterprises or national ISPs, and as a result their help is not easily accessible to smaller companies.
Progent is among the few network consulting organizations that makes sure that Cisco CCIEs are available to help small and mid-size businesses. In addition, Progent can provide fast contact with a Cisco CCIE via telephone so you can receive timely assistance for urgent network problems that are disrupting your business but are outside the scope of your local system support personnel. Progent's CCIE support experts can connect to your environment by means of sophisticated on-line troubleshooting tools to provide fast and affordable analysis and remediation of serious system problems. To find out more concerning Progent's services for Cisco network appliances, refer to Cisco Network Professional Support.
Microsoft Certified Partner for Remote Expertise for MS Windows
Progent's Microsoft-expert online service professionals can provide computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist you with a broad variety of technology practice areas including
Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
SharePoint Server 2019 planning and integration,
SharePoint 2016 migration consulting services,
Microsoft Teams configuration help,
Skype for Business Server planning and deployment consulting and Lync Server 2010 maintenance, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming, and SQL Server 2014 support,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows 2012 R2 Essentials cloud integration.
Premier Network Security Experts
Progent offers you contact with expert CISM, CISA and CISSP security professionals who offer a variety of system protection solutions to enhance the resistance of your UNIX, Linux, Solaris, or Apple macOS and OS X network against internal or external threats or help your business to recuperate rapidly from an attack. Security services offered by Progent include: comprehensive security audits using utilities such as GFI LANguard, AMAP Application Scanner, and utilities from Solar Winds and Hydra; quick recovery from virus and worm assaults; integrating firewalls; planning safe architectures for remote and mobile access; protecting your messaging infrastructure against spam and DHA attacks; and implementing continual network monitoring. To find out additional information about Progent's security services for small and midsize businesses, visit Progent's Professional Support for Network Security.
Business Applications Services: Training, Customization, Problem Solving
Progent's Mac technology consultants can support the creative aspect of Mac computing by offering help services and education in graphics, audio, and motion video. Progent's consultants can provide expertise in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or configuring an audio/video post-production facility.
Progent's Application Experts Team offers in-depth consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Excel. To read more information concerning Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Help Desk Support Options
Progent provides a variety of programs for Call Center assistance including UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Helpdesk Support Services, and Help Desk Process Consulting and Staffing Services.
Progent's Call Center Outsourcing Services are intended primarily for companies who need the timely availability of a professional Help Desk Call Center but who have relatively small funds and IT management resources. Progent's Virtual Help Desk is a transparent supplement to your existing Call Center resources. Progent can act as a main Help Desk for your business, represent an escalation alternative for tough network problems, or be ready in overflow situations when your other service providers are swamped. Progent's Help Desk Consulting Services can aid you in building an efficient new Help Desk or improving your current one, evaluating or customizing Help Desk Call Center software products to meet the particular needs of your company, or providing temporary personnel to operate remotely in conjunction with your internal Help Desk group to handle high-demand scenarios such as system upgrades. For additional information concerning Progent's Help Desk support and outsourcing, go to Progent's Help Desk Call Center Support.
Progent's Online Service Technologies
Progent has deployed a collection of customized technologies, evolved during years of field experience, dedicated to enabling the most advanced standard of efficiency for delivering online technical support and troubleshooting for small and midsize business information networks. Progent offers secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN online access allows the consultants of Progent's Technical Response Center to connect to your environment without breaching network security.
Progent's powerful customer support database system includes thorough documentation of all service provided to Progent's customers. Every active Progent staff consultant has the benefit of the specifics of support rendered to every client by any staff member. This database of trouble tickets and resolutions is structured as an easily retrievable internal knowledge base that allows Progent's online support engineers to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's certifications with key vendors including Cisco and Microsoft make available additional extensive technical support databases and to vendors' in-house engineering staff that enable Progent's online service specialists to come up with the best resolutions quickly.
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