If your company IT network is inAlaskayou can depend on quick remote technical support from a UNIX or Cisco CCIE support specialist to fix complex problems that threaten your computer network. Progent retains one of the most extensive teams of UNIX and CCIE-certified consulting experts accessible remotely of any independent service firm in the United States. The cost is affordable, billing is by the minute, engagement is quick, and support is world class.
In case yourAlaskacompany is situated far from larger urban neighborhoods includingAnchorage, Juneau, or Fairbanks, access to UNIX, Linux, Solaris, or Apple Mac OS X or Cisco CCIE experts is often limited during an urgent situation. This can result in lost productivity for your business, angry clients, idle employees, and distracted executives. By calling Progent's online services, you have access to a Premier engineer who can offer help when you have to have it to keep your information system operating.
Since Progent bills for online help by the minute, your company is invoiced exclusively for services received. Progent requires no initialization charge. Some remote consulting firms apply substantial minimum time requirements or bill for every quarter hour or more. Progent's small granularity and simple pricing policy avoid large invoices for speedy solutions.
If your Alaska company requires online support for UNIX, Linux, Sun Solaris, macOS and OS X or Cisco technology, go to Progent's phone-based help, phone 866-776-4368, or visit Contact Progent.
What Makes Progent's Remote Technical Support Services Unique?
Progent's experienced team of online consulting engineers offers a wide array of in-depth information technology knowledge. This enables Progent's online service experts to resolve the most complex technical problems faster than is feasible with typical third-party service firms or with the internal support staff usually available to small or mid-size businesses. Progent has developed the tools and skills to fix technical issues efficiently in many different computer configurations that incorporate mixtures of UNIX/Linux, Sun Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco technologies. (Check out Progent's customer testimonials.)
Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CCIE consultants have been awarded advanced credentials including Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Progent's online service engineers also hold a variety of key Cisco credentials such as Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To help businesses that run environments based on a mix of UNIX/Linux, Apple macOS and OS X, and Microsoft operating systems, Progent's remote support group offers the assistance of support specialists who hold prestigious Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide company-wide security expertise, Progent offers phone-based contact with professionals who hold a variety of security credentials including Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants. The range of Progent's expertise combined with Progent's cooperative approach to fixing network difficulties allows service escalation, if needed, to experts with relevant competence to resolve particularly intractable jobs. This speeds up remediation of serious network problems, prevents system disruption, and minimizes technical support invoices.
For businesses anywhere in Alaska, Progent allows virtually instant remote access to a UNIX/Linux, Sun Solaris, macOS or OS X engineer for emergency help to fix computer issues that are threatening business productivity and are beyond the scope of your local network support group. Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CCIE-Premier consultants can connect to your network by means of the latest remote troubleshooting tools that allow them to provide quick and economical evaluation and repair of critical IT problems.
Services Progent's Remote Support Specialists Can Offer Your Alaska Business
Progent network consultants are qualified to deliver expert help for a comprehensive array of UNIX/Linux, Apple Mac, Cisco, and Microsoft technologies including:
Remote Troubleshooting and Consulting for UNIX, Linux, Sun Solaris, and Apple macOS and OS X Systems
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based technical service team can assist Alaska small businesses with a comprehensive assortment of information products and technologies such as network architecture, email support, security expertise for networks and business operations, Windows coexistence with UNIX, Linux, Sun Solaris, or macOS and OS X systems, virtual server products for server economization and centralized management, and transitioning from legacy systems to contemporary environments based on newer versions of UNIX/Linux, Solaris, macOS and OS X, or Windows.
Progent's support professionals offer online troubleshooting for systems based on popular variants of the UNIX operating system such as:
macOS and OS X,
IBM AIX Open UNIX,
SCO UNIX and
SGI/Irix or familiar Linux products such as
Cisco Network Architecture and Security Products
Progent is unmatched in the computer support industry for offering fast and economical access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are sought-after network professionals who qualify for this rare credential by completing strenuous testing given by Cisco. Most CCIEs are employed by big enterprises or national ISPs, and as a result their skills are not easily accessible to the general public.
Progent is among the few IT consulting providers that makes sure that CCIEs are accessible to help small and medium sized organizations. Also, Progent offers quick access to a Cisco CCIE by telephone so that you can benefit from immediate assistance for complex network issues that are impacting your business but are not within the comfort zone of your ordinary IT support providers. Progent's CCIE engineers can connect to your system via sophisticated on-line support technology in order to perform fast and affordable diagnosis and resolution of serious network anomalies.
CCIE and CCNP Premier engineers from Progent can help your business to architect, setup, and maintain an integrated network infrastructure that can streamline business processes, cut costs, and accelerate time to profitability. By providing Cisco integrated services routers expertise with Catalyst switches consulting services and Cisco wireless products integration assistance, Progent can greatly improve the business value of your information system in Alaska. To learn more information on Progent's support for Cisco infrastructure, refer to Cisco Technology Professional Support.
Microsoft Certified Partner for Phone-based Consulting for MS Windows
Progent's Microsoft-certified online support experts offer computer system troubleshooting and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting professionals who can help you with a wide variety of technology practice areas including
Microsoft Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
Microsoft Exchange 2019 deployment,
Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 configuration,
SharePoint Server 2019 design and deployment,
SharePoint 2016 migration and hybrid integration support,
Microsoft Teams migration expertise,
Microsoft Skype for Business Server integration consulting and Lync 2010 maintenance, Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development, and SQL Server 2014 consulting,
System Center 2016 Operations Manager hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Certified Network Security Specialists
Progent provides you access to accredited CISM, CISA and CISSP security consultants who can deliver a range of security solutions to improve the protection of your UNIX/Linux, Solaris, or Apple macOS and OS X environment against attacks or assist your business to recover quickly from a breach. Security solutions provided Progent include: extensive security analysis utilizing technologies such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds and Netcat; rapid recovery from virus and worm attacks; integrating firewalls; planning secure techniques for off-site and mobile connectivity; securing your email system against viruses, spam and DHA attacks; and setting up round-the-clock automated monitoring. To learn more information on Progent's security services for small and midsize businesses, visit Progent's Engineering Services for Network Security.
Business Applications Services: Online Classes, Programming, Troubleshooting
Progent's Apple Mac technology experts can support the creative facets of Mac computing by providing help services and training in imaging, audio, and video. Progent's consultants offer help in a range of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video production facility.
Progent's Application Experts Team can supply professional consulting support and training in special application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for Microsoft business applications including Microsoft CRM, Project, Microsoft Word, and Office Excel. For additional information about Progent's expertise, custom development, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Help Desk Call Center Support Alternatives
Progent provides several support programs for Call Center services that include UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Helpdesk Operations Consulting and Staffing.
Progent's Help Desk Call Center Outsourcing Services are designed mainly for companies who need the timely accessibility of an effective Call Center but who have relatively small funds and internal support bandwidth. Progentís Virtual Help Desk is a transparent supplement to your current Call Center resources. Progent can act as a primary Call Center for your business, represent an escalation resource for the most challenging technical issues, or be ready in overflow instances when your ordinary service providers are swamped. Progent's Help Desk Call Center Consulting Services can aid you in building an effective new Help Desk or enhancing your current one, selecting or customizing Call Center application software to meet the special needs of your company, or adding supplemental personnel to operate remotely with your in-house Help Desk Call Center resources during high-demand events such as system upgrades.
Progent is a Microsoft Partner and has a large team of Cisco-authorized networking experts. Progent's Help Desk team of seasoned UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft experts are ready to offer your clients easy access to a dependable support resource with years of background in phone help and remote access repair service for small and medium-size business information systems. Progent's focus is on giving the Help Desk a positive recognition as a key driver of business success, and Progent's goal is to resolve rather than merely document problems. To read more information about Progent's Help Desk support and outsourcing, visit Progent's Help Desk Call Center Services.
Progent's Online Support Technologies
Contact a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Assistance Specialist Now
Progent's powerful service reporting application keeps thorough histories for all service provided to Progent's customers. Each active Progent team consultant has the benefit of the details of support rendered to every client by any team member. This archive of issues and resolutions is structured as a readily searchable internal knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's certifications with major vendors including Cisco and Microsoft permit access to other extensive technical support databases and to manufacturers' in-house technical personnel that allow Progent's remote consulting experts to arrive at the best resolutions promptly.
To find out how to get in touch with a UNIX, Linux, Sun Solaris, Apple macOS or OS X engineer or a Cisco CCIE for urgent online engineering support in Alaska, call 1-800-993-9400 or go to Urgent Remote Network Help.