If your company IT network is in the state of Alaska you now have fast remote help from a UNIX, Linux, Sun Solaris, Mac OS X or Cisco CCIE support specialist to assist with complex issues affecting your IT network. Progent offers the services of one of the most extensive groups of UNIX, Linux, Solaris, Apple Mac OS X and CCIE-certified consultants accessible online of any nationwide service organization in the country. Rates are affordable, charges are by the minute, engagement is quick, and support is world class.
In case your Alaska organization is situated outside of larger urban neighborhoods like Anchorage, Juneau, or Fairbanks, support from UNIX or Cisco CCIE engineers may be limited when you have a crisis. This can result in a drop in revenue for your company, upset customers, idle workers, and distracted executives. By contacting Progent's online services, you can get in touch with a Premier engineer who can provide help whenever you require it to keep your network on line.
Since Progent bills for online help on a per-minute basis, your company is invoiced exclusively for support delivered. Progent asks for no service activation surcharge. Many online support companies apply large minimum fees or bill for every quarter hour or longer. Progent's one-minute granularity and straightforward pricing policy avoid large bills for speedy solutions.
If your Alaska company requires remote assistance for UNIX, Linux, Sun Solaris, Apple macOS and OS X or Cisco technology, go to Progent's online support, phone
Why is Progent's Remote Technical Support Services Unique?
Progent's seasoned staff of online support professionals possesses a wide range of in-depth computer knowledge. This enables Progent's remote technical support specialists to deal successfully with the most complex technical problems faster than is possible with ordinary third-party service organizations or with the in-house IT resources usually available to small or mid-size businesses. Progent has refined the technology and experience to fix problems efficiently in a wide variety of network configurations that incorporate combinations of UNIX/Linux, Sun Solaris, Apple macOS and OS X, Microsoft, and Cisco technologies. (See Progent's customer testimonials.)
Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and CCIE engineers have earned advanced credentials such as Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's remote service engineers also hold a number of high-level Cisco credentials such as Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Associate.
To assist businesses that run environments powered by a combination of UNIX, Linux, Solaris, macOS and OS X, and Microsoft Windows operating systems, Progent's online support group can provide the assistance of consultants have earned important Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). For delivering advanced security consulting, Progent provides remote support from professionals who have qualified for recognized security certifications including Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers. The scope of Progent's expertise combined with Progent's cooperative approach to fixing network difficulties streamlines service escalation, if needed, to experts with sufficient competence to resolve unusually tough support calls. This speeds up resolutions of emergency problems, prevents network downtime, and reduces maintenance bills.
For companies in the state of Alaska, Progent allows fast remote contact with a UNIX, Linux, Solaris, macOS or OS X consultant for critical expertise to troubleshoot network problems that are affecting your business but are beyond the comfort zone of your in-house computer service organization. Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and Cisco CCIE-Certified support professionals can analyze your computer environment by means of advanced remote support utilities that allow them to provide fast and economical analysis and repair of critical IT issues.
Services Progent's Remote Consulting Specialists Can Provide Your Alaska Company
Progent network engineers can offer advanced assistance for an extensive set of UNIX/Linux, Apple, Cisco, and Microsoft Windows solutions such as:
Remote Support Services for UNIX/Linux, Sun Solaris, and Apple macOS and OS X Systems
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based technical support staff can help Alaska small businesses with an extensive assortment of information products and technologies including network architecture, messaging support, security expertise for computer systems and business processes, Windows coexistence with UNIX, Linux, Solaris, or macOS and OS X systems, virtual server options for server economization and centralized management, and transitioning from out-of-date applications to contemporary environments based on newer versions of UNIX, Linux, Solaris, macOS and OS X, or Microsoft Windows.
Progent's support experts offer remote troubleshooting for systems powered by leading variants of UNIX such as: Apple macOS and OS X, Sun Solaris, IBM AIX Operating System, HP-UX, Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX) or mainstream Linux products such as RedHat, SUSE Linux, Debian GNU/Linux and Slackware Linux.
Cisco Network Infrastructure and Security Solutions
Progent is unmatched in the network support arena for providing immediate and affordable access to Cisco CCIEs. CCIEs are sought-after network consultants who earn this prestigious credential by passing intense examinations given by Cisco. In most cases CCIEs work for big enterprises or nationwide Internet service providers (ISPs), and consequently their help is not conveniently accessible to small and midsize businesses.
Progent is among the few network service firms that makes sure that CCIEs stay available to assist small and mid-size businesses. Also, Progent can provide convenient contact with a Cisco CCIE via telephone so that you can benefit from timely support for complex system issues that are hurting your business but are not within the competence of your ordinary system support personnel. Progent's CCIE support experts can access your environment via sophisticated remote support tools to perform rapid and economical analysis and remediation of urgent network trouble. To learn additional information about Progent's support for Cisco infrastructure, refer to Cisco Network Professional Support.
Microsoft Certified Partner for Remote Expertise for Windows
Progent's Microsoft-premier online support professionals offer network problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your organization the expertise of consulting professionals who can help your company with a broad variety of platform practice areas including
Windows Server 2022 solution design and migration services, Microsoft Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 migration,
Microsoft Exchange Server 2019 integration,
MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting,
SharePoint 2019 planning and deployment,
SharePoint 2016 migration consulting,
Microsoft Teams configuration help,
Microsoft Skype for Business configuration support and Lync Server 2010 maintenance, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise,
SQL Server 2016 migration and programming, and SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring and analytics,
Microsoft System Center 2012 Operations Manager (SCOM 2012) monitoring and reporting,
Project Server training,
Small Business Server support, and
Windows Essentials cloud integration.
Premier Security Experts
Progent offers you the services of expert CISM, CISSP and ISSAP security engineers who can deliver a range of system protection solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, or macOS and OS X environment against attacks or help you to recover quickly from a breach. Security services available from Progent include: extensive security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from malicious assaults; configuring firewalls; planning secure techniques for remote and mobile connectivity; protecting your messaging system against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring. To learn more information concerning Progent's security expertise for small and midsize companies, refer to Progent's Professional Services for Network Security.
Applications Services: Webinar Training, Programming, Problem Solving
Progent's Mac technology consultants can support the creative aspect of Mac computing by providing consulting services and training in graphics, sound, and video. Progent's consultants can provide help in a range of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video production studio.
Progent's Application Experts Group can supply in-depth consulting support and education in special application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft applications including Microsoft CRM, MS Project, Office Word, and Microsoft Excel. To read more information concerning Progent's expertise, custom programming, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Call Center Support and Outsourcing Alternatives
Progent provides a variety of support programs for Call Center services including UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Support Services, and Call Center Process Consulting and Staffing Services.
Progent's Help Desk Call Center Outsourcing Services are designed primarily for companies who need the timely accessibility of an effective Help Desk Call Center but who have relatively small budgets and internal support resources. Progent's Virtual Help Desk is a transparent supplement to your current Call Center resources. Progent can operate as a main Help Desk for your business, serve as an escalation alternative for the most challenging technical issues, or be available in those situations when your other resources are too busy. Progent's Help Desk Call Center Consulting Services can aid you in building an efficient new Call Center or improving your existing one, evaluating or programming Call Center application software to address the special requirements of your business, or adding supplemental personnel to work remotely with your internal Help Desk group during demanding events like system upgrades.
Progent is a Microsoft-Certified Partner and has a skilled roster of Cisco-certified network infrastructure specialists. Progent's Help Desk Call Center staff of seasoned UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft experts are available to give your customers fast contact with a reliable support team with years of experience delivering telephone-based help and online troubleshooting for small and midsize business networks. Progent's focus is on giving the Help Desk a respected recognition as a major contributor to company success, and Progent's target is to resolve and not simply document problems. To read more information about Progent's Help Desk support and outsourcing services, visit Progent's Help Desk Call Center Services.
Progent's Online Technical Support Technologies
Progent's highly evolved service database application includes comprehensive documentation of all support delivered to Progent's customers. Each active Progent team engineer has access to the details of services provided to every client by any staff member. This database of issues and fixes is structured as a readily searchable proprietary database that permits Progent's remote support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support improves daily. Progent's partnerships with major industry leaders such as Cisco and Microsoft permit access to additional vast support knowledge bases and to vendors' in-house technical staff that enable Progent's remote service specialists to come up with the best resolutions promptly.