If your company computer network is in Alaska you can have quick online access to a UNIX or CCIE-certified engineer to assist with emergency problems involving your computer network. Progent maintains among the most extensive groups of UNIX and CCIE-certified consulting experts available remotely of any independent support organization in the U.S. The cost is competitive, billing is by the minute, sign-up is immediate, and service is unbeatable.
If your Alaska small business is located away from larger urban neighborhoods including Anchorage, Juneau, or Fairbanks, contact with UNIX, Linux, Solaris, or Apple Mac OS X or CCIE-certified experts is often problematic during an urgent situation. This can result in a drop in productivity for your company, angry clients, idle workers, and defocused management. By contacting Progent's remote support, you have access to a Premier engineer who can provide help whenever you require it to get your information system on line.
Since Progent bills for telephone-based support by the minute, your company is invoiced just for services received. Progent asks for no service activation charge. Some online support organizations apply large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity and straightforward billing policy save you from large bills for speedy fixes.
If your Alaska business requires remote help for UNIX, Linux, Solaris, Apple macOS and OS X or Cisco technology, visit Progent's remote support, phone
What Makes Progent's Remote Technical Support Services Unique?
Progent's seasoned staff of remote consulting professionals has a broad array of in-depth information technology knowledge. This enables Progent's online technical support experts to deal successfully with the most complex technical problems more quickly than is possible with typical independent support organizations or with the in-house IT staff commonly available to small or mid-size companies. Progent has refined the technology and experience to repair problems efficiently in a wide variety of network environments that incorporate mixtures of UNIX, Linux, Solaris, Apple macOS and OS X, Microsoft Windows, and Cisco technologies. (See Progent's client testimonials.)
Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CCIE support experts have earned major certifications including Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online support experts also have a variety of key Cisco certifications such as Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.
In order to help companies who operate networks based on a mix of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft technology, Progent's online support team offers the assistance of support specialists who hold important Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). For delivering company-wide security expertise, Progent provides phone-based support from engineers who have been awarded important security credentials such as Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants. The range of Progent's technical knowledge combined with Progent's group approach to repairing technical difficulties streamlines service escalation, if appropriate, to experts with sufficient background to deal with particularly intractable problems. This accelerates remediation of urgent problems, avoids system disruption, and reduces maintenance invoices.
For companies throughout Alaska, Progent offers immediate remote communication with a UNIX, Linux, Sun Solaris, macOS or OS X engineer for emergency support to repair computer issues that are affecting your business but are outside the comfort zone of your on-hand network service organization. Progent's UNIX/Linux, Sun Solaris, macOS and OS X, and CCIE-Certified network experts can analyze your system by means of the latest remote support utilities in order to provide quick and economical evaluation and resolution of critical network problems.
Troubleshooting Services Progent's Remote Support Specialists Can Provide Your Alaska Company
Progent network engineers can offer expert help for an extensive set of UNIX/Linux, Apple OS X, Cisco, and Microsoft Windows technologies such as:
Online Support Services for UNIX, Linux, Sun Solaris, and Apple macOS and OS X Environments
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote technical support staff can assist Alaska small businesses to maintain a comprehensive array of computer products and technologies such as system architecture, email solutions, security consulting for networks and company operations, Windows coexistence with UNIX, Linux, Sun Solaris, or macOS and OS X platforms, virtual server options for processor consolidation and centralized management, and migration from outdated applications to contemporary environments powered by newer versions of UNIX/Linux, Solaris, Apple macOS and OS X, or MS Windows.
Progent's support professionals can provide remote technical help for computers based on major derivatives of the UNIX operating system including: Apple macOS and OS X, Sun Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO and SGI/Irix or mainstream Linux platforms such as RedHat, SUSE Linux, Debian-GNU and Slackware Linux.
Cisco Network Infrastructure and Security Products
Progent is unmatched in the computer support arena for providing immediate and economical access to Cisco Certified Internetwork Experts (CCIEs). Cisco-certified CCIEs are high-level network professionals who qualify for this advanced credential only after thorough testing administered by Cisco. In most cases Cisco CCIEs are hired by big corporations or nationwide Internet service providers (ISPs), and so their expertise is not conveniently accessible to the general public.
Progent is among the few network support organizations that makes sure that Cisco CCIEs are accessible to assist small and mid-size companies. Also, Progent offers convenient contact with a Cisco CCIE by phone so that you can receive timely support for urgent system issues that are disrupting your productivity but are beyond the experience of your usual system maintenance personnel. Progent's CCIE engineers can tie into your environment via sophisticated on-line troubleshooting technology in order to execute rapid and affordable diagnosis and repair of serious system trouble. For more information concerning Progent's support for Cisco infrastructure, refer to Cisco Network Professional Services.
Microsoft Certified Partner for Remote Consulting for MS Windows
Progent's Microsoft-expert remote service experts offer computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist your company with a wide variety of technology expertise such as
Windows Server 2022 planning and integration services, Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud integration,
Windows Server 2012 R2 migration,
MS Exchange 2019 deployment,
MS Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting,
SharePoint Server 2019 design and integration,
SharePoint Server 2016 migration consulting services,
Microsoft Teams migration expertise,
Microsoft Skype for Business Server planning and deployment consulting and Lync migration, Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting,
Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring and analytics,
System Center 2012 Operations Manager (SCOM 2012) network monitoring,
Project Server and Server Online training,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Premier System Security Engineers
Progent provides you access to accredited CISM, CISA and CISSP security professionals who offer a variety of security solutions to enhance the defenses of your UNIX, Linux, Sun Solaris, or macOS and OS X environment against attacks or help your business to revive rapidly from an assault. Security services available from Progent include: in depth security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and utilities from Solar Winds and Netcat; efficient recovery from virus and worm assaults; integrating firewalls; designing safe techniques for remote and mobile connectivity; protecting your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 network monitoring. To learn more information on Progent's security services for small and midsize businesses, see Progent's Engineering Support for System Security.
Applications Services: Webinar Training, Customization, Integration
Progent's Apple Mac technology consultants can support the creative aspect of Mac environments by providing consulting services and training in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or configuring an audio/video production facility.
Progent's Application Experts Team offers professional consulting expertise and education in special application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Word, and Microsoft Office Excel. To learn more information about Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Call Center Support and Outsourcing Alternatives
Progent provides three support programs for Help Desk services : UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing Services.
Progent's Help Desk Call Center Outsourcing Services are intended mainly for companies who require the timely availability of an effective Help Desk but who have limited budgets and IT management resources. Progent's Virtual Help Desk is a seamless supplement to your current Help Desk resources. Progent can operate as a primary Call Center for your organization, serve as an escalation alternative for the most challenging technical issues, or be ready in overflow instances when your ordinary service providers are too busy. Progent's Help Desk Consulting Services can aid you in establishing an efficient new Call Center or improving your current one, selecting or programming Call Center software products to meet the particular needs of your business, or providing temporary staff to work remotely with your in-house Call Center resources to deal with high-demand scenarios such as software migrations.
Progent is a Microsoft Partner and maintains a large roster of Cisco-certified network infrastructure specialists. Progent's Help Desk Call Center staff of experienced UNIX, Linux, Solaris, macOS and OS X, Cisco and Microsoft professionals are available to provide your clients easy contact with a large support resource with years of background delivering phone support and online troubleshooting for small and midsize business information systems. Progent's focus is on earning the Help Desk Call Center a positive recognition as a solid contributor to company success, and Progent's target is to resolve rather than simply report problems. To find out more on Progent's Help Desk service and outsourcing, visit Progent's Help Desk Call Center Support.
Progent's Remote Technical Support Technologies
Progent's advanced service reporting system includes thorough histories for all support delivered to Progent's clients. Each authorized Progent team consultant has access to the history of support rendered to each client by any staff engineer. This database of issues and resolutions is structured as an easily accessible proprietary knowledge base that permits Progent's online technical experts to share their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's partnerships with key vendors such as Cisco and Microsoft make available additional extensive support databases and to manufacturers' internal technical staff that allow Progent's online consulting specialists to find the optimal resolutions quickly.