Alaska Network System Consultants
for Small and Medium-size Business Networks:
Online Assistance and Repair
For small business computer networks located anywhere in the state of Alaska, Progent's Microsoft and Cisco authorized engineers can provide online assistance and troubleshooting to fix your network systems issues fast and affordably. Progent has acquired enterprise-class skills, software tools, and support knowledge bases to identify and fix network problems while avoiding the cost and delays normally associated with onsite technical service visits. If your Alaska company is situated beyond the larger metropolitan areas such as Anchorage, Juneau, or Fairbanks, your nearby network systems support choices may be limited in expertise, or not available during an emergency. This can result in a network that is unusable or causing productivity loss due to technical issues continuing for too long. Progent's team of network engineers average more than 10 years of real-world computer industry experience, in the trenches of network systems support, performing a large range of technical tasks for a varied range of customers. This means you obtain not just the technical skills needed for the job, but an expert with demonstrated methods for applying those skills to provide excellent network solutions.
Oracle Database Administration Support and Software Programming
Progent can provide online access to an Oracle certified consultant for Oracle database administration services or an Oracle application programmer. Progent can assist your business to develop effective solutions for critical Oracle database administration activities such as performance tuning, backup/recovery processes, and information security, or mentor your in-house staff to use industry best practices for simplifying major administration tasks. Progent can in addition offer the services of a PL/SQL developer to help you to build, tune, enhance, or port Oracle applications that can range from forms to database-powered web commerce sites. Progent offers skill using Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can also help you to optimize current SQL programs using Oracle's SQL Tuning Advisor.
Economics of Help Desk Call Center Outsourcing and Co-sourcing Services
Progent's Help Desk Call Center outsourcing and co-sourcing service programs enable organizations to save money, enhance productivity, and respond rapidly to sudden changes in business environments. Progent's Co-managed Help Desk Call Center services offer significant budgetary and operational advantages when compared to a Help Desk Call Desk staffed by an in-house IT service team. The cost for Level 1 support for Progent's Co-managed Help Desk service averages below $18/user/month. For information about the benefits of Progent's Co-managed Help Desk Call Center services, see Progent's outsourced IT Service Desk benefits.
Software Update Management Solutions
Software update management includes installing software or firmware updates to operating systems and applications, servers and endpoints, peripherals like printers, infrastructure appliances like routers and wireless APs, and Internet-of-Things (IoT) devices like sensors and robotics. Timely and properly managed updating optimizes cybersecurity, compliance, availability, and capability. Sporadic software update management can cause security gaps, compatibility problems, sluggish or inconsistent performance, excessive downtime, or loss of important functions. Progent's support services for patch management offer businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your dynamic information network. For details, see Progent's patch management services.
Juniper and NetScreen Consulting
Progent's Juniper Networks-authorized network consultants can help you to plan and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your infrastructure, and migrate efficiently from discontinued devices to current versions. Progent's Junos OS engineers offer support for Juniper's flagship network control software to enable your business to simplify the management and strengthen the security of your Juniper VPN appliances and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software platformS and can assist organizations manage environments that incorporate a mix of Juniper's OS platforms.
ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time and in-depth management reporting plug-ins created to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
SonicWall Firewall Integration Consulting Services
Progent's SonicWall firewall experts can show you how to integrate, maintain, and tune SonicWall firewall/VPN devices including the newer SonicWall TZ and NSa Series of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete network protection solution and design security into your business processes. For more information, see SonicWall firewall consulting services.
Microsoft Project Server Setup and Support
Progent's certified Microsoft Project and Project Online experts can provide comprehensive online and onsite support services for Microsoft Project Server and Project Online as well as for all Microsoft platforms that work in conjunction with Microsoft Project. Services offered by Progent include Microsoft Project Server and Project Professional set up, SharePoint 2019 design and configuration, SharePoint Server 2016 migration planning and development, Microsoft SQL Server 2019 upgrades, SQL Server 2017 migration, Microsoft SQL Server 2016 upgrades, Microsoft Exchange 2019 management, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Excel and Microsoft 365 Excel application support, and Office PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE consultants to help your company to optimize your infrastructure to support local, branch office, home-based, and mobile users so that they can utilize Project Server to collaborate securely and efficiently. Progent's security consultants can assist you to define and police security workflows that safeguard sensitive business data without disrupting the efficient exchange of legitimate information.
CISM-certified Cybersecurity Management Consultants
Progent offers the services of CISM Certified cybersecurity management experts. The Certified Information Security Manager (CISM) committee describes the basic capabilities and worldwide standards of skill that IT security managers are required to master. It gives executive management the assurance that those who have earned their CISM certification have the background and capability to provide efficient cybersecurity management and support consulting.
Expertise for Managing and Monitoring the Remote Endpoints of Your At-Home Workers
Progent can assist small and mid-size businesses to implement efficient endpoint management platforms for maintaining endpoint devices operated by telecommuters. For details about ways Progent's consultants can assist you to manage and monitor the endpoints of your at-home workforce, see expertise for managing and monitoring the remote endpoints of your teleworkers.
Video Conferencing Consultants
Progent offers the services of an accredited video conferencing consultant with expertise deploying products from the major telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist you to plan, configure, upgrade, or troubleshoot a telepresence solution that protects your current investment and optimizes the business value of your IT system. Progent also offers the services of infrastructure consultants who can assist businesses of all sizes to build and troubleshoot a network that delivers the speed, reliability, security, and expandability required to support your telepresence solution.
Linux Support Services and Windows/Linux Integration
If your business IT environment mixes Linux technology with Windows, Progent can help you to integrate your servers into an efficient system that allows all your operating systems to coexist peacefully for easy management, transparent data exchange, high availability, high performance, and tight security. If you are developing Linux applications on a network that includes Microsoft-powered servers, workstations, and application software, Progent offers full-service network outsourcing that frees you to concentrate on your area of expertise.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Response Time of Progent's Technical Response Center for Remote IT Support
Progent's Technical Response Center (TRC) is dedicated to delivering the best level of remote computer support available for both urgent and non-critical problems. For urgent issues that impact multiple workers, key personnel, or a mission-critical application, the TRC will respond within an hour. For standard issues, the TRC is committed to respond within two hours. Regardless of criticality, your ticket will be created promptly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you on every corrected problem to confirm you are satisfied with the results and ready to close the ticket. Learn more concerning Progent's TRC Customer Commitment.
ProSight Managed Services for Network Monitoring and Management
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's leading enterprises. The ProSight series of network management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, update management, automated backup/recovery, network infrastructure monitoring and management, virtual machine hosting, and network documentation management. To read Progent's eBook about the advantages of ProSight managed services for small and mid-size businesses, click:
Web Development Consulting
If you want to revamp your corporate web site, build in-house sites for purposes such as HR or employee training, establish a successful web presence for a new company, or put together enterprise-grade, data integrated web solutions, Progent can provide talented and experienced web site design consultants. Web design and development consulting available from Progent's Technology Specialists Team include web site software development, web site project management, ASP and Microsoft .NET programming, and graphical content design. Progent's SQL Server developers, Oracle developers and DBAs, MySQL database consultants, and Microsoft Access application developers can help your business to plan, build, and maintain data-powered web sites. Progent's consultants can also help you build and maintain a secure, fault-tolerant server and communications infrastructure including wireless connectivity, to host your web platforms.
Comprehensive Documentation of Services Delivered
Progent produces full and detailed documentation of all support activity to ensure clients do not feel “captive” to their IT service provider. Progent sends e-mail documentation of services shortly after completion of each service task, and also sends a hard copy along with monthly billings. Comprehensive network support documentation makes it easier for customers to move to a new service provider or assume more service responsibilities in house. Complete support reporting also provides IT managers the information needed to evaluate maintenance services and develop more realistic IT budgets.
Get in Touch with a Progent Computer Support Expert
To learn how to get in touch with a Progent network consultant for remote or on-premises help, phone
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Specialists MongoLock ransomware recovery
ransomware removal and file recovery Consultants
Progent's seasoned ransomware recovery consultants can help your business to reconstruct a network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
wireless VoIP phone and Aironet APs Integration
wireless VoIP phones and Meraki APs Specialists
Cisco's wireless VoIP phones are hardened wireless devices intended for professionals who are on the move within office, warehouse, health-care or other venues where IT management wants user endpoints that offer more administrative control, security and ruggedness than is achievable with the BYOD mode of mobile communications. Integration of Cisco's wireless VoIP phones usually requires that you set up and optimize many key pieces of your wireless environment such as APs, routers, wireless LAN controllers, and network management software. Progent's certified experts offer remote and on-premises assistance to help your organization build and manage a Cisco wireless IP phone deployment by delivering integration services that can range from troubleshooting the configuration of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of an entire campus.
Mac Technical Support Professionals
Specialist macOS Troubleshooting
Progent offers nationwide online help and troubleshooting services for businesses who run Apple Mac networks or whose IT systems feature a mix of Apple macOS and OS X with Microsoft Windows technology. Progent's consultants offer Apple macOS and OS X users a range of services such as desktop assistance, migration to the latest version of Mac OS X from earlier versions of Apple macOS and Mac OS X, plus expertise with Apple macOS and OS X application software. Progent's specialists in Apple technology can also help you with Apple iPhone and Apple iPad integration and management, or moving to Apple's iCloud. Online IT help offers optimum return for your information technology budget by extending user productivity and shortening the time charged for computer analysis and repair. Advanced online support tools and skilled technicians and engineers allow Progent to solve the majority of IT problems without wasting time and money by traveling to your site. In the vast majority of cases your network problems can be dealt with by telephone or via a mix of telephone help and remote connectivity. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP certified security specialists to help you with the toughest system problems.
Catalyst 8200 Specialists
24-Hour 800 Series ISR Router Professionals
Cisco has developed a full product line of routers that includes appliances designed to provide the security, bandwidth, and availability demanded by organizations ranging from branch offices to global enterprises and ISPs. Cisco routers feature support for redundancy, automatic failthrough, and redundant power for improved reliability and system availability. Progent can show you how to select and integrate Cisco routers to build a reliable infrastructure for your network and to make it easy to grow as you support new users, start new offices, install new services, extend your network to clients and partners, and support a more mobile workforce. Progent can provide help with a variety of routers based on Cisco's IOS operating system, including Cisco's 800 family of small business routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Routers.
ProSight Reporting Infrastructure Management Support and Help
ProSight Reporting Remote Infrastructure Monitoring Technical Consultant
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24 Hour Network Consultant Virtual Support Desk
Shared Network Support Help Desk Computer Consultants
Progent's Shared Help Desk service makes it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around ConnectWise Manage, the top shared PSA platform for handling end-user service requests, ticketing, ownership, status tracking, and metrics.
Best Professionals Windows 11 Installation
Onsite Technical Support Windows 11 Configuration
Progent's Windows 11 experts can provide a range of services to support Windows 11 including Microsoft 365 integration, mobile management, at-home workforce access, data and identity security, centralized provisioning, and Help Desk Call Center services.
Top Google Cloud integration Consultancy
24x7x365 Specialist Google Cloud hybrid cloud integration
Progent offers affordable online and onsite support to assist businesses to migrate all or part of their critical IT resources to Google Cloud Platform (GCP). This can save management hassle and equipment costs and allow access to Google's cutting edge AI and machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform integration including requirements analysis, readiness assessment, system design, pilot testing, configuration, centralized administration, performance optimization, software license management, backup/restore solutions, and security and compliance.
SQL Server 2017 Support Services
Microsoft SQL Server 2008 Online Consulting
Progent's Microsoft certified professionals can offer small and medium size companies expert Microsoft SQL Server support. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that enables the rapid development of enterprise-class business programs that can give your business a competitive advantage. SQL Server provides core support for XML and can query across the Internet and beyond the corporate firewall. In addition to providing expertise, support and problem solving services, Progent's SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the profitability of your information network. Progent can also help you migrate from older editions of SQL Server to Microsoft SQL Server 2005.
Comprehensive Event Management Engineer
Remote Monitoring and Reporting Online Technical Support
Mid-sized businesses can enjoy all the benefits of Microsoft System Center Operations Manager and have fast access to Progent's Microsoft and Cisco Certified IT consulting professionals. With Progent's affordably priced IT service programs, medium-size businesses can choose a simple co-sourcing package based on Microsoft System Center Operations Manager with server monitoring, proactive warnings, in-depth reporting, Help Desk Call Center, and online service. For businesses with mission-critical environments who need high availability networking, Progent offers a comprehensive round-the-clock outsourcing package. Progent supports Microsoft System Center Operations Manager 2007 to provide mid-size business information systems enterprise-class availability, protection and performance.
wireless IP phones and CUCM Technical Support
wireless IP phones and Cisco Unified Communications Manager Network Consulting
Progent's Cisco Wi-Fi VoIP phone configuration and troubleshooting experts offer online and onsite assistance to help you create and maintain a Cisco wireless VoIP phone solution by providing services that range from troubleshooting the set up of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.
Consultancy Solaris with Windows
24 Hour Consult Windows and UNIX
If your business runs a UNIX or Linux network or a mixed-platform network, Progent's CISM, CISSP and ISSAP-premier consultants can help your whole organization in a broad array of security topics such as security administration procedures, security design and models, connection control products and techniques, applications development security, business processes security, hardware security, communications, infrastructure and web security, and disaster recovery preparedness. CISA and CISM define the core skills and international standards of performance that information security managers are expected to master. These accreditations give executive management the confidence that those who have earned their CISM or ISSAP qualification have demonstrated the background and theory to deliver effective security management and consulting services.
Palo Alto Networks PA-7000 Series Firewalls Secure
Palo Alto Networks WildFire Security Audits
Progent's Palo Alto Networks firewall consultants can show you how to choose, deploy, and manage Palo Alto Networks firewalls to provide a next-generation security environment that spans your data center and cloud-based assets and protects any user anywhere with any endpoint device.
Microsoft Virtual Machines Remote Support Services
24/7 Microsoft Server Consolidation Engineer
Microsoft Virtual Server 2005, run on the Microsoft Windows Server platform and powered by technology first produced by Connectix, provides the performance needed to carry out server consolidation, application upgrade, and server quarantine projects through virtualization technology in an enterprise-class computing environment with high expandability, manageability, and fault tolerance. Microsoft has aimed Virtual Server at businesses wishing to improve ROI in software programming and piloting, migration from outdated line-of-business software, and server consolidation. Progent's professional Virtual Server consultants can assist your IT staff to evaluate and integrate MS Virtual Server.
SQL Server Support Services
MS SQL Server Programming Firm
Progent's Microsoft-certified SQL Server application programmers and DBAs offer remote consulting to assist businesses of all sizes to build, administer, and maintain applications powered by Microsoft's SQL Server platform and .NET framework. Progent's SQL Server consultants can provide support for any element of the application life cycle in solutions that range from small business or departmental databases to VLDB applications and enterprise-class data warehousing.
Windows, UNIX, Solaris Consultants
Windows and UNIX Specialists
If your company has a UNIX, Linux, or Sun Solaris environment or a multi-OS computer system, Progent's CISM and ISSAP-certified consultants can assist your whole enterprise in a wide array of security areas such as security management procedures, security architecture and models, access management products and techniques, software development security, operations security, hardware security, telecommunications, infrastructure and web security, and disaster recovery preparedness. CISM, CISSP and ISSAP define the core skills and international standards of knowledge that information security managers are required to possess. These certification give IT management the confidence that consultants who have achieved their CISM, CISSP or ISSAP qualification have the experience and theory to deliver effective security support and consulting services.
MSP360 B2 Backup Storage Computer Consultants
24-7 MSP360 Server Backup Onsite Technical Support
Progent can assist your company to design, deploy and troubleshoot a backup/restore solution based on MSP360 software. MSP360 enables file or image-based backup/restore for VMs and physical machines, works with all leading public clouds, and allows businesses to build a data protection ecosystem with a low RTO and a defined Recovery Point Objective (RPO). With ProSight DPS 360 Backup, Progent can provide comprehensive monitoring and remote management of your backup system to protect against data loss resulting from human miscues, computer errors, ill-intentioned users, and external attacks such as ransomware. To find out more, visit ProSight DPS 360 Backup solutions.
Virtual Helpdesk Remote Troubleshooting
Emergency Co-managed Call Center Consultant Services
Progent's Co-managed Help Desk service allows your business to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on ConnectWise Manage, the top shared PSA platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
CRISC Risk Identification Configuration
CRISC Certified Integration
Progent's disaster recovery planning and business continuity engineers can show you how to create a disaster recovery strategy in case of an IT system disaster. Progent can show you how to define a comprehensive disaster recovery strategy that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-authorized professionals can also show you how to build an affordable, zero-downtime network solution that addresses reliability issues covering a broad array of network technologies and processes.
Oracle Enterprise Manager Engineer
Oracle database administration Network Intrusion Penetration Testing
Progent offers affordable remote access to a certified Oracle DBA consultant or an Oracle software programmer. Progent offers comprehensive DBA services for all versions of Oracle including 10g and 11g and can also assist you to plan, create, enhance, or fix Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also can provide support for Data Guard replication technologies and Oracle Database Resource Manage.
Windows 2022 Support Outsourcing
Windows Server 2022 Cybersecurity Integration
Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your company to plan and carry out an efficient upgrade to Windows Server 2022 that features high availability and that uses an on-premises deployment architecture or a hybrid model that integrates cloud-based Windows Server on Azure with an on-prem implementation of Windows Server 2022.
Computer Consulting Company Company-wide Standards for Best Practices
Access to External Support Databases System Recovery
Progent's staff of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, at the forefront of network service, performing a broad range of technical projects for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert IT help, but also a support engineer with field-tested approaches for applying computer knowledge to repair actual network problems quickly.
Juniper J2320 Router Security Group
Biggest Juniper J4350 Router Security Evaluation
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Windows 11 Security Remote Consulting
Emergency Windows 11 Security Network Consultant
Progent's Windows 11 consultants can provide a variety of services to support Windows 11 including cloud and hybrid solutions, mobile device management, telecommuter connectivity, security and compliance, automated provisioning, and Help Desk services.
Expert Microsoft Certified ISA 2006 Firewall Consultancy
Internet Security and Acceleration Server 2006 Integration Services
ISA 2006 is a multi-functional edge gateway that offers a powerful application layer firewall, virtual private network (VPN), and web caching solution for safeguarding the Internet-facing applications of any sized business against a broad range of attacks. Progent's Microsoft ISA Server consultants can show you how to design, rationalize, pilot, implement, customize and manage the any edition of ISA Server on your network.
Exchange 2016 Upgrade Specialists
Microsoft Exchange 2016 Upgrade Planning Support and Integration
Progent can help your business in any and all facets of your upgrade to Exchange Server 2016 such as designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines, databases and logs; setting up hardware load balancing for fault-tolerant CAS services; designing, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.
24x7 Services Sodinokibi ransomware hot line
Egregor ransomware hot line Engineer
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can assist your business to halt the spread of an ongoing ransomware breach. Call 800-462-8800
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