For business networks located within the state of Alaska, Progent's Microsoft and Cisco authorized technicians can provide online help and troubleshooting to repair your network issues fast and cost effectively. Progent has developed top-notch expertise, sophisticated tools, and support databases to troubleshoot and fix network problems without the cost and time delays associated with onsite technical service dispatches.
If your Alaska company is situated outside of the larger urban areas such as Anchorage, Juneau, or Fairbanks, your local computer network support choices may be limited in technical expertise, or not available during an emergency. This can result in a office network that is unstable or causing productivity loss due to technical issues persisting for too long. Progentís team of seasoned network professionals average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a wide range of technical tasks for a broad range of clients. This means you obtain not just the technical competency needed for the job, but a consultant with field proven methods for applying those skills to provide excellent network solutions.
ProSight IT Asset Management for Organizing Network Infrastructure Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out about Progent's ProSight suite of managed IT services for small and mid-size businesses.
Microsoft Exchange Server 2016 Upgrade Services
Progent's certified Microsoft Exchange Server 2016 consultants can help you in any and all phases of your upgrade to Exchange Server 2016 such as planning high availability system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your VMs, databases and log files; setting up HLB for fault-tolerant CAS services; planning, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Unified CM and Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM), formerly known as CallManager, operates as the heart of Cisco's communications and collaboration solution. Unified CM and Cisco Unified CM Express (CME) offer an advanced IP-PBX solution by integrating with apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can assist with any aspect of Unified CM configuration and troubleshooting in areas that include integrating VoIP phones and desktop video IP phones, designing dial plans, configuring SIP PSTN trunks and CUBE internetworking, installing ISR routers with CUBE support, creating UCS server failover solutions for survivability, and integration with Exchange and Skype for Business.
Google Android Phone and Tablet Integration
Progent's Android smartphone and tablet integration consulting have extensive experience providing remote and on-premises assistance for organizations of all sizes who want to integrate Android phones and tablets into their IT systems so that mobile clients can work together from anywhere. Progent offers the range of know-how to solve network problems that span multiple vendors and that represent a combination of legacy and up-to-date information technology. Progent offers cost-effective remote expertise to help you with any stage of planning, deploying, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver as-needed support to assist you to handle especially challenging technical problems, or Progent can provide comprehensive project management support to ensure that you finish major IT initiatives on time and within budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and can provide expertise with operating systems, applications, management utilities and network infrastructure. Progent also offers customized group or individual training to help you manage and operate Android phones efficiently.
Amazon AWS Cloud Migration Consulting Services
Progent's Amazon AWS cloud planning and integration experts offer affordable remote consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Amazon Glacier for low-cost archival storage. Progent can help you with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, architectural design and review, testing, deployment, centralized administration, performance tuning, software license management, disaster recovery solutions, and security. Progent offers advanced expertise with firewall configuration and VPN access and can help you deploy cloud-based or hybrid environments that seamlessly integrate Amazon AWS cloud services. Progent can provide as-needed support or Progent can deliver comprehensive project management outsourcing services to help you move efficiently to the Amazon AWS cloud.
Easy Sign-on and Pricing Model
Progent's easy by-the-minute billing model requires no complex contracts, retainers or hidden fees. Many other support companies have minimum charges or other extra charges that increase support costs. For remote support from Progent during regular working hours, you only pay for the time spent working on your issue. If it only requires ten minutes to fix your issue, then you only pay for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are charged exclusively for the time when Progent's team member is actually on premises solving your problems. Just Progent's value priced per-minute rate. For emergency same-day onsite service calls, you may be billed for our expertís travel time, but never a higher emergency rate. Because Progent has a large pool of engineers located within the entire service territory, an available engineer is usually near to assist. Progent can in addition dispatch on-premises technical support to most zip codes in the U.S. within 24 hours of receiving a service call. Progent's online support team has delivered assistance to small businesses in every state in the U.S (Refer to Progent's customer testimonials.)
Cisco Voice over IP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Unified CM, formerly branded CallManager, or with Unified CM Express (CME) to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Unified CM applications such as Unified Communications Manager IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, integrating SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony systems for survivability.
Desktop and Mobile Device Unified Configuration Management Support
Progent can provide Configuration Manager 2016 hybrid cloud integration, Microsoft System Center 2012 Configuration Manager design and installation and Microsoft Intune integration help to centralize and streamline the management of your PCs and Cloud-connected mobile devices. Progent can assist you to upgrade smoothly to SCCM 2016 from a legacy change management solution or help you to modify your existing SCCM 2016 environment to accommodate your changing business requirements.
Microsoft Exchange 2010 Server Upgrade Support
Progent's Microsoft-certified Exchange 2010 consultants can assist your organization to manage and troubleshoot your existing Exchange Server 2010 environment or give you access to the assistance of seasoned Microsoft Exchange 2016 consultants and Office 365 Exchange Online specialists to help you assess the benefits of upgrading to a modern edition of Exchange that delivers fast ROI by improving your productivity, lowering the cost of equipment and support, streamlining administration, and integrating your key communications technologies.
Planning Deployments of Cisco's Managed Switches
Progent's Cisco-certified CCIE network engineers can provide expert remote and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki families of managed switches for applications that range from small organizations and campus LANs to giant data centers and service providers. Progent can assist you to deploy Cisco's quickly improving switch technology to realize the throughput, scale, availability, virtualization, security and ease of management demanded by your organization. For information about Progent's consulting and support for Cisco's market-leading family of Catalyst switches, see Cisco Catalyst switch consulting and support. To learn about Progent's consulting and troubleshooting services for Cisco's Nexus Series of data center switches, see Cisco Nexus switch consulting and support services. For details about Progent's support for Cisco Meraki switches, refer to Meraki switches configuration and management.
Comprehensive Reporting of Services Provided
Progent provides complete and meaningful reports of all service activity to make sure customers do not feel ďcaptiveĒ to their support company. Progent sends email documentation of services shortly after completion of each support interaction, and also sends a hard copy along with monthly billings. Complete IT service reporting makes it less disruptive for clients to transfer to a new support provider or assume more support duties internally. Complete service reporting also provides management the information required to evaluate support services and develop better informed IT expense projections.
Contact a Progent Computer Consultant
To find out how you can contact a Progent computer consultant for remote or on-premises assistance in , phone 1-800-993-9400 or go to Online Network Help.