Oracle Database Administration Support and Software Programming
Progent can provide online access to an Oracle certified consultant for Oracle database administration services or an Oracle application programmer. Progent can assist your business to develop effective solutions for critical Oracle database administration activities such as performance tuning, backup/recovery processes, and information security, or mentor your in-house staff to use industry best practices for simplifying major administration tasks. Progent can in addition offer the services of a PL/SQL developer to help you to build, tune, enhance, or port Oracle applications that can range from forms to database-powered web commerce sites. Progent offers skill using Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can also help you to optimize current SQL programs using Oracle's SQL Tuning Advisor.
Economics of Help Desk Call Center Outsourcing and Co-sourcing Services
Progent's Help Desk Call Center outsourcing and co-sourcing service programs enable organizations to save money, enhance productivity, and respond rapidly to sudden changes in business environments. Progent's Co-managed Help Desk Call Center services offer significant budgetary and operational advantages when compared to a Help Desk Call Desk staffed by an in-house IT service team. The cost for Level 1 support for Progent's Co-managed Help Desk service averages below $18/user/month. For information about the benefits of Progent's Co-managed Help Desk Call Center services, see Progent's outsourced IT Service Desk benefits.
Software Update Management Solutions
Software update management includes installing software or firmware updates to operating systems and applications, servers and endpoints, peripherals like printers, infrastructure appliances like routers and wireless APs, and Internet-of-Things (IoT) devices like sensors and robotics. Timely and properly managed updating optimizes cybersecurity, compliance, availability, and capability. Sporadic software update management can cause security gaps, compatibility problems, sluggish or inconsistent performance, excessive downtime, or loss of important functions. Progent's support services for patch management offer businesses of any size a versatile and affordable alternative for evaluating, testing, scheduling, applying, and tracking updates to your dynamic information network. For details, see Progent's patch management services.
Juniper and NetScreen Consulting
Progent's Juniper Networks-authorized network consultants can help you to plan and deploy Juniper Firewall/VPN platforms, enhance and troubleshoot your infrastructure, and migrate efficiently from discontinued devices to current versions. Progent's Junos OS engineers offer support for Juniper's flagship network control software to enable your business to simplify the management and strengthen the security of your Juniper VPN appliances and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software platformS and can assist organizations manage environments that incorporate a mix of Juniper's OS platforms.
ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time and in-depth management reporting plug-ins created to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.
SonicWall Firewall Integration Consulting Services
Progent's SonicWall firewall experts can show you how to integrate, maintain, and tune SonicWall firewall/VPN devices including the newer SonicWall TZ and NSa Series of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISSP and CISA-certified cybersecurity experts can help you incorporate SonicWall firewalls into a complete network protection solution and design security into your business processes. For more information, see SonicWall firewall consulting services.
Microsoft Project Server Setup and Support
Progent's certified Microsoft Project and Project Online experts can provide comprehensive online and onsite support services for Microsoft Project Server and Project Online as well as for all Microsoft platforms that work in conjunction with Microsoft Project. Services offered by Progent include Microsoft Project Server and Project Professional set up, SharePoint 2019 design and configuration, SharePoint Server 2016 migration planning and development, Microsoft SQL Server 2019 upgrades, SQL Server 2017 migration, Microsoft SQL Server 2016 upgrades, Microsoft Exchange 2019 management, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Excel and Microsoft 365 Excel application support, and Office PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE consultants to help your company to optimize your infrastructure to support local, branch office, home-based, and mobile users so that they can utilize Project Server to collaborate securely and efficiently. Progent's security consultants can assist you to define and police security workflows that safeguard sensitive business data without disrupting the efficient exchange of legitimate information.
CISM-certified Cybersecurity Management Consultants
Progent offers the services of CISM Certified cybersecurity management experts. The Certified Information Security Manager (CISM) committee describes the basic capabilities and worldwide standards of skill that IT security managers are required to master. It gives executive management the assurance that those who have earned their CISM certification have the background and capability to provide efficient cybersecurity management and support consulting.
Expertise for Managing and Monitoring the Remote Endpoints of Your At-Home Workers
Progent can assist small and mid-size businesses to implement efficient endpoint management platforms for maintaining endpoint devices operated by telecommuters. For details about ways Progent's consultants can assist you to manage and monitor the endpoints of your at-home workforce, see expertise for managing and monitoring the remote endpoints of your teleworkers.
Video Conferencing Consultants
Progent offers the services of an accredited video conferencing consultant with expertise deploying products from the major telepresence providers including Cisco, Polycom, LifeSize and Radvision and can assist you to plan, configure, upgrade, or troubleshoot a telepresence solution that protects your current investment and optimizes the business value of your IT system. Progent also offers the services of infrastructure consultants who can assist businesses of all sizes to build and troubleshoot a network that delivers the speed, reliability, security, and expandability required to support your telepresence solution.
Linux Support Services and Windows/Linux Integration
If your business IT environment mixes Linux technology with Windows, Progent can help you to integrate your servers into an efficient system that allows all your operating systems to coexist peacefully for easy management, transparent data exchange, high availability, high performance, and tight security. If you are developing Linux applications on a network that includes Microsoft-powered servers, workstations, and application software, Progent offers full-service network outsourcing that frees you to concentrate on your area of expertise.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. SRM also enables non-disruptive testing for site recovery, updates and patches and can produce reports to verify full service recovery, validate Service Level Agreements and prove DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to plan, deploy, test and administer a DR solution based on VMware Site Recovery Manager.
Response Time of Progent's Technical Response Center for Remote IT Support
Progent's Technical Response Center (TRC) is dedicated to delivering the best level of remote computer support available for both urgent and non-critical problems. For urgent issues that impact multiple workers, key personnel, or a mission-critical application, the TRC will respond within an hour. For standard issues, the TRC is committed to respond within two hours. Regardless of criticality, your ticket will be created promptly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you on every corrected problem to confirm you are satisfied with the results and ready to close the ticket. Learn more concerning Progent's TRC Customer Commitment.
ProSight Managed Services for Network Monitoring and Management
Progent offers a family of affordable, fixed-price services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's leading enterprises. The ProSight series of network management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, update management, automated backup/recovery, network infrastructure monitoring and management, virtual machine hosting, and network documentation management. To read Progent's eBook about the advantages of ProSight managed services for small and mid-size businesses, click:
Web Development Consulting
If you want to revamp your corporate web site, build in-house sites for purposes such as HR or employee training, establish a successful web presence for a new company, or put together enterprise-grade, data integrated web solutions, Progent can provide talented and experienced web site design consultants. Web design and development consulting available from Progent's Technology Specialists Team include web site software development, web site project management, ASP and Microsoft .NET programming, and graphical content design. Progent's SQL Server developers, Oracle developers and DBAs, MySQL database consultants, and Microsoft Access application developers can help your business to plan, build, and maintain data-powered web sites. Progent's consultants can also help you build and maintain a secure, fault-tolerant server and communications infrastructure including wireless connectivity, to host your web platforms.
Comprehensive Documentation of Services Delivered
Progent produces full and detailed documentation of all support activity to ensure clients do not feel “captive” to their IT service provider. Progent sends e-mail documentation of services shortly after completion of each service task, and also sends a hard copy along with monthly billings. Comprehensive network support documentation makes it easier for customers to move to a new service provider or assume more service responsibilities in house. Complete support reporting also provides IT managers the information needed to evaluate maintenance services and develop more realistic IT budgets.
Get in Touch with a Progent Computer Support Expert
To learn how to get in touch with a Progent network consultant for remote or on-premises help, phone