Alaska Network Support Services
for Small and Medium-size Business IT Systems: Online Help and Repair
For small office networks located within the state ofAlaska, Progent's Microsoft certified technicians can deliver phone support and remote troubleshooting to fix your computer system troubles fast and cost effectively. Progent has developed enterprise-level skills, sophisticated utilities, and support databases to diagnose and fix network problems while avoiding the cost and delays normally associated with in-person technical service dispatches.
If yourAlaskacompany is located outside of the larger metropolitan areas such asAnchorage, Juneau, or Fairbanks, your local computer network support options may be limited in technical capability, or not available during a crisis. This results in a network that is unusable or causing wasted time due to technical issues continuing for too long. Progent’s staff of expert network engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad range of technical projects for a extensive range of customers. This means you get not just the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to provide efficient network solutions.
Planning and Configuration Support for Cisco's Meraki Indoor and Outdoor Wireless Access Points
Progent's Meraki Wi-Fi AP consultants offer online and onsite support services to help businesses of all sizes to plan, deploy, manage, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can assist you to set up and support Cisco's Meraki-based wireless networks for environments that range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products such as Catalyst, Nexus and Meraki switches, ASR routers and ASA firewalls to build a cohesive ecosystem that delivers identical access, responsiveness, security compliance, ease of management and uptime for wired and Wi-Fi users regardless of their location or computing device. (Check out Meraki switches consulting services.)
Expertise for Managing the Endpoints of Your Teleworkers
Progent can assist small and medium-size businesses to install efficient endpoint management solutions for administering endpoint devices used by at-home workers. For information about how Progent's consultants can help you to manage the endpoints of your at-home workers, see expertise for managing and monitoring the endpoints of your teleworkers.
ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that any potential issues can be resolved before they have a chance to disrupt your network. Read about the entire ProSight portfolio of affordable outsourced network management services for small and medium-size organizations.
ProSight Data Protection Services Managed Backup
ProSight Data Protection Services automated backup and disaster recovery offers small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about the complete ProSight family of low-cost outsourced network management services for small and medium-size businesses.
Citrix Desktop Virtualization Support Services
Progent's Citrix-certified virtual desktop consultants can help your business to design, deploy, manage, and troubleshoot a virtualized Windows desktop and application delivery system by offering Citrix XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network consultants can show you how to enhance your network infrastructure for delivering server and client-side applications, and Progent's remote datacenter support consultants can assist you to administer and maintain an off-site datacenter that offers high availability, advanced protection, and fast recovery. Progent's Citrix technology experts can also assist you with other virtualization products from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V integration.
ERP Consulting and Development Expertise for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously branded SyteLine, is an ERP solution that embodies over a quarter century of experience assisting manufacturing, distribution and service companies to manage complex supply chains and streamline critical business processes to bring products to market fast and meet customer commitments dependably. Progent offers the skills of an ERP specialist with more than two decades of background working with the SyteLine/CloudSuite Industrial product family. Progent offers remote or onsite services that can range from occasional advice to end-to-end solution planning and project management. Sample consulting services available from Progent for Infor CloudSuite Industrial include implementation, upgrades, process improvement, application development, CPQ, web site integration, debugging, data conversion, Office 365 integration, training, and DBA services. For more information, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.
Migration Consulting for Microsoft Skype for Business Server
Progent's Microsoft-certified Skype for Business consultants can provide remote and on-premises consulting services for companies of any size to assess the costs/benefits of migrating to Microsoft Skype for Business from any version of Lync Server or Office Communications Server. Progent can assist your business to plan a local, cloud-based or mixed topology; integrate Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Office 365; set up high-availability mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party collaboration systems such as Cisco UC. Progent's certified information security experts can help you design and verify a security strategy for your Skype for Business deployment that is compliant with government and industry standards.
Mac Support
Progent's consultants offer Mac clients a variety of IT services including remote Mac desktop support, help with Mac applications, Outlook for Mac and Exchange Server consulting, Mac protection and network infrastructure engineering, co-existence between Apple macOS and OS X and Microsoft Windows environments, and one-on-one training. For computer networks based solely on Apple macOS and OS X or for environments incorporating a combination of Apple macOS and OS X, Linux, and Windows-powered servers and desktops, Progent has the background and depth to handle the challenge of designing, installing, and maintaining an IT infrastructure that is dependable, protected, efficient, and supportive of your company's goals.
System Center 2016 Consulting Services
Microsoft System Center 2016 delivers major improvements for managing hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; unified management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.
Cisco WiFi Controller Integration and Support Consultants
Progent's certified Cisco wireless controller experts can assist your business to deploy Cisco wireless LAN controllers to manage wireless LANs of all sizes. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi environment or implement an efficient upgrade to Cisco's modern wireless controller products. Progent offers expertise for both hardware-based and software-only wireless controllers and can help you to determine which version makes sense for your Wi-Fi solution. For Wave 2 wireless controller appliances from Cisco, Progent can provide Cisco 3504 wireless controller support, Cisco 5520 wireless controller consulting, and Cisco 8540 wireless controller consulting.
Planning, Integration and Support Services for System center 2012
Progent's System Center consultants have more than a decade of experience integrating, maintaining and fixing the key platforms that make up Microsoft System Center and can help your organization to plan, deploy, support, and fix your System Center solution to optimize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected datacenters. Progent also offers System Center 2016 migration planning and support to assist you to move to the latest edition of System Center from an earlier release or from a third-party datacenter management platform to provide the advantages of enterprise-class deployment, centralized management, security, plus datacenter and application availability and performance monitoring.
Affordable Computer Support Solutions
Many small businesses rely on flawed metrics when searching for a computer consultant. Cost per hour is usually not a reliable measure for value. A consultant with inadequate experience can take many times longer to complete the same job than a seasoned IT expert. As an example, charging 30% less per hour, but taking three times longer for the same task is not a bargain. Still worse, a poorly architected or implemented network environment that is unstable and difficult to manage or upgrade can cost a small business many times more than its setup price due to lost productivity. Progent's customer testimonials from satisfied businesses throughout the U.S. indicate the effectiveness of Progent's service model and the technical capability of Progent's team of engineers.
Get in Touch with a Progent Network Support Expert
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An index of content::
Microsoft Azure AD configuration Developer Firms
Microsoft Azure integration Consultants
Progent can help businesses of all sizes to migrate all or part of their computing infrastructure to Microsoft Azure. This can simplify network management and reduce hardware investments. Microsoft Azure offers a wealth of public cloud services and Progent can assist you to understand the advantages and restrictions of various cloud networking models you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and local apps and resources and make sure you avoid the common mistakes small organizations make when migrating to the cloud. Progent can show you how to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also show you how to prepare perimeter firewalls and VPN tunnels and to integrate iPhones and iPads and Android smartphones and tablets.
CISA Certified Auditor Network Security Evaluation
CISA Cybersecurity Audit Consult
The CISA accreditation is a globally recognized qualification that indicates mastery in network security audit and control. Accredited by the American National Standards Institute, the CISA credential has consultants undergo an extensive test given by the ISACA international professional group. Progent can provide the expertise of a CISA-Premier network security audit professional able to assist companies in the areas of information systems audit process, information technology governance, network assets and architecture ROI, information technology support, safeguarding of information resources, and disaster recovery preparedness.
Lync Server 2013 Edge Server Pool Engineer
Consulting Services Lync Server 2013 conference bridges
Lync Server 2010 supports Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as VoIP and public switched telephone network voice communication. Microsoft Lync Server 2010 can enhance the capability of Microsoft Exchange Server, SharePoint Server and Office desktop or Office 365 and simplify administration through integration with Windows AD. Lync 2010 can also reduce capital and operational costs by eliminating Voice-over-IP hardware and subscription services, PBX gear, or legacy teleconferencing solutions. Progent's Microsoft-certified IM and Presence experts offer remote and on-premises support services to assist you to manage and troubleshoot your current Lync Server 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product. Progent can also assist you to design and execute a smooth Skype for Business upgrade.
Remote Consulting SQL Server Analysis Services
SQL Server 2016 Enterprise Online Help
SQL Server 2016 offers significant enhancements in speed, capacity, security, uptime, BOYD support, plus built-in analytics and reporting. New features include PolyBase for handling SQL and NoSQ files in one appliance for big data applications, R language integration, Dynamic Data Masking, Mobile Report Publisher, and seamless management of local and cloud-based operations and services. Progent's Microsoft-certified consulting team can deliver remote and on-premises support to assist businesses of any size to configure, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft platforms including Windows Server, Exchange, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.
Emergency Microsoft Exchange 2016 Migration Planning Online Technical Support
Microsoft Exchange 2016 Upgrade Planning Integration Support
Progent can help your business in all phases of your upgrade to Microsoft Exchange Server 2016 including designing high availability system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing for high-availability CAS services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Microsoft Exchange Support and Help
Computer Engineer Exchange 2013 Migration
Microsoft Exchange Server 2013 includes major enhancements to the functionality of Microsoft Exchange 2010 and introduces powerful innovations plus a revamped architecture. These enhancements favorably impact key facets of IT like manageability, high availability (HA), security and compliance, cost of ownership, collaboration, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can help you evaluate the potential advantages of migrating to Microsoft Exchange Server 2013, design a cost-effective validation and rollout strategy, and educate your IT staff to maintain your Exchange Server 2013 solution. Progent also offers ongoing online consulting and support and management for Microsoft Exchange 2013.
Consult VMware vCloud Suite
VMware GSX Server Engineers
Progent can provide the assistance of a certified VMware VCDX consultant to help you plan, configure, administer and repair VMware vSphere-based virtualization ecosystem for local networks, cloud environments, or hybrid cloud deployments. Progent offers world-class expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent offers extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high availability, fault tolerance, and application mobility.
Office 365 Exchange migration Configuration
Microsoft Certified Expert Office 365 and Apple iOS Remote Troubleshooting
Microsoft has made a strong effort to enable transparent hybrid ecosystems that combine Office 365 and local Exchange deployments. This allows you to have specific mailboxes located at your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist you with any facet of planning, implementing and troubleshooting your hybrid Office 365 network. Progent's Exchange specialists can deliver occasional support to help you resolve challenging technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Office 365 initiative is completed on schedule and within budget.
Microsoft Certified Computer Consultant MS SQL 2008
Microsoft SQL 2008 Specialist
Progent's Microsoft-Premier SQL engineers offer an array of support services to assist small and midsize businesses to design, configure, administer, and troubleshoot Microsoft SQL 2008 solutions so that they receive the optimum strategic advantage from Microsoft's state-of-the-art database management technology. Also, Progent can provide help with network infrastructure, enterprise-wide security, and software development to increase the strategic advantage of your SQL Server 2008 network.
IT Consulting Catalyst 3560 Switch
Network Engineer Catalyst MPLS
Progent's Cisco-certified CCIE experts can help organization to set up, manage, upgrade, tune and debug Catalyst switches. Progent can also help your business to harden the security of Catalyst switches and migrate smoothly from legacy appliances to current devices.
Dynamics GP/Great Plains Features IT Services
Dynamics GP Power BI Online Help
important characteristics of Dynamics GP/Great Plains software include a modular design that lets you buy just the components you need, a standards-based foundation based on Microsoft technologies to safeguard your investment and offer a highly interconnected environment, enhanced reporting capabilities that allow you to track all activities, revenues and spending and sales trends, compatibility with Microsoft Office to enable access to corporate data, the ability to integrate data from virtually any database or desktop software into Microsoft GP, and an open architecture that makes it possible to develop custom programs. Progent can help you set up and support a reliable, protected server and communications network to support Microsoft Dynamics GP/Great Plains, and can offer experienced GP support professionals to show you how to convert the advanced features of Dynamics GP accounting into a high-value business management solution.
IT Consultants ProSight Server and Endpoint Management
ProSight Remote Monitoring and Reporting IT Consultant
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the state of critical devices that drive your network environment. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so any potential issues can be resolved before they can impact productivity.
Microsoft Office XP Small Business IT Consultant
Microsoft Windows Onsite Computer Services
Progent’s IT outsourcing services for small companies include designing Server 2003, Microsoft .NET Server, and Microsoft BackOffice environments, managing migrations XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk services, online and on-site repair, fixing chronic IT issues, and producing a company-wide security strategy. Progent can help you enhance system availability and performance with zero-downtime configuration, resilient network architecture, and proactive server monitoring. Progent also offers special project help for major migrations and can assist with needs definition, resource identification, bill of materials production, sourcing qualification, procurement logistics, and full documentation. Progent’s computer outsourcing service also features education for office productivity products such as Office XP.
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