For small office computer networks located throughout the state of Alaska, Progent's Microsoft and Cisco certified professionals can provide phone help and remote troubleshooting to resolve your network issues quickly and affordably. Progent has acquired enterprise-level expertise, advanced software tools, and support knowledge bases to troubleshoot and resolve network problems without the expense and time delays associated with on-site service dispatches.
If your Alaska company is located outside of the larger metro areas such as Anchorage, Juneau, or Fairbanks, your nearby network systems support choices may be limited in skills, or not available during urgent situations. This can result in a office network that is unpredictable or causing wasted time due to technical issues continuing for too long. Progentís team of field proven network engineers average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a broad range of technical projects for a broad range of clients. This means you get not only the technical know how needed for the task, but an expert with field proven methods for applying those skills to deliver efficient network solutions.
NetApp SAN Storage Solutions
Progent offers enterprise clients online or on-premises NetApp SAN consulting support for NetApp's complete family of SAN software and hardware products including Data ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Components of NetApp SAN technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, non-disruptive updates, system management, security and compliance, high availability, and troubleshooting. Progent can provide Level 3 support to help you to take care of issues with NetApp SAN storage environments quickly and affordably following best practices.
Disaster Recovery/Business Continuity Planning Consulting Services
Progent offers high-level online consulting for disaster recovery/business continuity planning, testing, and education to help your company to prepare for possible disasters, reduce service disruption for your most critical IT functions, eliminate data loss, and meet regulatory mandates and contractual obligations. Progent's business continuity experts can work closely with your management and IT administration group to provide business impact evaluation, identify interdependencies, specify the resources required to operate your business, prioritize crucial network services and specify acceptable recovery times, qualify colocation centers, configure secure remote access capability for crucial workers, implement notification systems and assign responsibilities for personnel, document a complete recovery plan, and provide training for management and technical staff to execute your business continuity solution. Progent's Windows Server 2016 disaster recovery consultants can show you how to design and build an affordable disaster recovery solution for multi-site or hybrid cloud environments using failover cluster tools proven in Microsoft's Azure cloud.
CISA-certified Cybersecurity Audit Consultants
The Certified Information Systems Auditor (CISA) credential is a recognized qualification that indicates mastery in information system security audit and control. Certified by the American National Standards Institute, the CISA credential requires that consultants undergo a comprehensive examination given by the ISACA international professional group. Progent offers the expertise of a CISA-Certified Cybersecurity audit professional trained to assist businesses in the fields of IS audit process, information technology enforcement, network assets and infrastructure lifecycle, IT service delivery, safeguarding of data assets, and business continuity preparedness.
Business Intelligence Reporting and Analytics Consulting
Progentís BI reporting experts offer online and on premises expertise to assist you with any aspect of business intelligence reporting ranging from troubleshooting or enhancing applications to planning and implementing an advanced business intelligence solution. Progent's management reporting experts can help your company to maintain your current reporting system, assist you to upgrade databases and applications from an outdated reporting platform to a modern solution, and provide as-needed online training to meet your specific needs. Progentís management reporting and analytics consultants offer experience in all popular BI reporting platforms such as Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot and Power View, Report Designer and Report Builder.
Exchange Server 2016 Migration Support
Progent's Microsoft Exchange 2016 experts can help you in any and all facets of your upgrade to Exchange Server 2016 including planning HA system topology for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and logs; setting up HLB for fault-tolerant client access services; designing, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and configuring Outlook on the web.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX consultant to help you design, configure, administer and repair VMware vSphere and vCloud-powered virtualization ecosystem for on-premises networks, cloud environments, or hybrid systems. Progent's VMware vSphere and NSX consultants offer world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent offers in-depth understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide maximum availability, data security, and disaster recovery.
Responsiveness of Progent's Technical Response Center for Remote Technical Support
Progent's Technical Response Center (TRC) is dedicated to delivering the best level of remote IT support available for urgent and non-critical issues. For urgent problems that affect multiple users, crucial personnel, or a line-of-business program, the TRC can engage in one hour or less. For non-critical issues, the TRC will in two hours or less. In all cases, your ticket will be created quickly and accurately, You will be sent a confirmation from the trouble ticket system, and the TRC will get in touch with you regarding every resolved issue to verify you are satisfied with the results and ready to close the trouble ticket. Learn more about Progent's TRC Customer Commitment.
Desktop and Mobile Device Centralized Administration Consulting
Progent can provide Configuration Manager 2016 cloud integration, System Center 2012 Configuration Manager (SCCM 2012) design and deployment and Intune consulting to centralize and simplify the administration of your desktops and Cloud-connected mobile devices. Progent can assist you to migrate efficiently to Configuration Manager 2016 from a legacy change management platform or help you to modify your current SCCM 2016 ecosystem to accommodate your changing IT requirements.
Progent's Integration and Troubleshooting Support for Microsoft SQL Server 2014
SQL Server 2014 incorporates major improvements in key areas such as speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly with all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and onsite services that include system design, configuration, management, remediation, and application development expertise to help businesses of any size to achieve fast return from their SQL Server 2014 investment. If your organization is already using SQL Server 2014, Progent can help you to carry out an efficient transition to SQL Server 2016.
Failover Clustering Help for Windows Server 2016 and Windows Server 2012 R2
The failover cluster feature set incorporated into the most recent releases of MS Windows Server has been dramatically redesigned to streamline the installation, configuration, and maintenance of server clusters and to offer improved levels of network availability, security, efficiency, and flexibility. New or improved features include automated cluster Validation, revamped setup and installation, improved cluster management, redesigned cluster architecture for increased availability, better protection and quorum models, fewer failure points, greater disk and memory capacity, improvements for multi-site clusters, and live migration support for Hyper-V virtual machines. Progent's Microsoft-certified cluster technology consultants can help your company assess the advantages of Windows clustering, plan and implement a deployment, train your network support personnel to administer your failover clusters, provide ongoing consulting and support services, and create and test a workplace recovery plan. Progent's Windows Server 2016 disaster recovery consultants can show you how you to plan and deploy a cost-effective disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster technology proven in Microsoft's massive Azure cloud.
Expert Wireless Engineering and Support Services
Progent's wireless technology consultants have broad backgrounds in the integration and maintenance of wireless information technology and can help your IT team to plan, install, administer and repair wireless solutions that are compliant, robust, expandable, simple to manage and operate, able to support your critical workloads, and seamlessly incorporated into hybrid cloud networks. Online and onsite expertise available from Progent cover a selection of wireless technologies and include smartphone integration and management, Wi-Fi network design and installation, Wi-Fi site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.
Contact a Progent Computer Support Expert
To learn how to contact a Progent computer consultant for remote or onsite expertise in #(state), phone 1-800-993-9400 or go to Online Computer Help.