For office network systems located within the state ofAlaska, Progent's Microsoft and Cisco authorized consultants can deliver online support and troubleshooting to solve your computer system problems quickly and cost effectively. Progent has acquired top-notch skills, sophisticated utilities, and support knowledge bases to diagnose and repair IT problems without the cost and delays associated with on-site service calls.

If yourAlaskacompany is situated beyond the larger metro areas such asAnchorage, Juneau, or Fairbanks, your nearby computer network support options may be limited in skills, or unavailable during a crisis. This can result in a network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís staff of seasoned network professionals average more than 12 years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical projects for a broad range of customers. This means you get not only the technical expertise needed for the task, but an expert with proven methods for applying those skills to provide efficient network solutions.

Ubiquiti UniFi WiFi Access Points Integration and Support Consultants
Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi devices installed across multiple sites with thousands of access points can be remotely configured and managed using free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, optimization, troubleshooting, monitoring, and reporting. Progent can provide the skills of seasoned wireless professionals who can help you to assess the value of Ubiquitiís UniFi products for your environment and assist you to design, deploy, administer, and troubleshoot your UniFi solution. To learn more, visit Ubiquiti UniFi Wi-Fi APs consulting and wireless LAN integration services.

Eliminate Dependence on an Individual Freelance Consultant
By creating a relationship with a full-service IT consulting and support company like Progent rather than with an individual freelance consultant, your company is assured timely access to experienced professionals whenever you require them. You do not have to be concerned that illness, training, vacations, or conflicting jobs with different customers will leave you with no help when you have an emergency.

Infrastructure Guidance for At-Home Workers
Progent can assist small and medium-size companies to plan, deploy and debug the network infrastructure required for offsite workers. Areas of infrastructure where Progent's experts can deliver guidance include secure and convenient VPN connections, VDI desktop platforms, router integration, Wi-Fi LAN planning and deployment, and robust Internet connections. To find out about Progent's infrastructure consulting expertise for teleworkers, see network infrastructure consulting expertise for an at-home workforce.

Cisco Voice over IP Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the latest media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally branded CallManager, or with Unified CM Express to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager apps such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact solution. Progent's consultants can provide expertise with any facet of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, configuring SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE VoIP networking support, and creating Cisco UCS server failover and Cisco SRST solutions for high availability.

SQL Server 2012 Support Services
Progent offers the expertise of Microsoft-certified SQL Server 2012 consultants and experienced database application programmers, DBAs, project managers, Cisco-certified network engineers, disaster recovery specialists, and data security professionals to help you to maintain your Microsoft SQL Server 2012 environment and configure a cost-effective and safe IT infrastructure that lets you realize the full business benefit of SQL Server 2012. Progent can also help your company to migrate to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

ProSight LAN Watch Server and Desktop Monitoring Managed Service
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt your network. Read about the entire ProSight family of value-priced managed services for small businesses.

MySQL Software Development and DBA Consulting
Progent's MySQL software developers and DBAs offer cost-effective remote database administration or software development services and can assist businesses of any size to configure and manage MySQL within a reliable IT infrastructure that offers advanced performance, scalability, and protection. Progent also has experience assisting businesses port applications from an Oracle environment to MySQL.

Google Android Phone Integration and Management
Progent's Android smartphone and tablet integration consulting have extensive background providing remote and onsite support for businesses of all sizes who want to integrate Android phones and tablets into their IT systems so that mobile clients can work together from anywhere. Progent has the breadth of skills to resolve technical issues that span numerous manufacturers and that entail a combination of older and current technology. Progent provides affordable online technical support to help you with any aspect of planning, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed technical support to help you to resolve particularly challenging IT issues, or Progent can provide comprehensive project management support to help you complete strategic IT initiatives on schedule and on budget. Progent can assist with on-premises, cloud-based, or hybrid networks and offers support for operating systems, apps, management utilities and network infrastructure. Progent also can provide customized group or one-on-one training sessions to show you how to manage and use Android phones and tablets efficiently.

Desktop Consulting and Support Services
Progent can deliver a broad range of affordable consulting and support services to assist your business to install, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent's desktop consulting services include Windows 10 planning support, Microsoft Windows 8.1 consulting support, Microsoft Windows 7 maintenance, MS Office and Office 365 integration and training, and 64-bit operating system expertise.

Cisco IOS software Upgrade Support
If you includes Cisco appliances, you may be using an outdated version of IOS, the operating system powering almost all Cisco router and current Cisco switches. Cisco often publishes upgrades to IOS in order to correct problems, plug security vulnerabilities, or improve features. Unfortunately, upgrading Cisco IOS or other Cisco control software can be tricky, depending on your Cisco equipment and your network infrastructure. For example, there may be limitations of local Flash storage that might cause a new OS release to operate incorrectly. Progent's Cisco CCIE-certified consultants offer a broad array of support services associated with upgrading Cisco IOS software or other Cisco OS such as IOS XR, CallManager or Unified Communications Manager (CUCM). Progent can perform audits of your Cisco software, recommend sensible updates, prepare Cisco appliances, copy software images/, configure and verify your Cisco software, optimize throughput, troubleshoot problems, and teach your network support managers how to utilize any important new functions.

WatchGuard Firewall Configuration Expertise
Progent's WatchGuard experts can show you how to deploy WatchGuard Firepower Firewall security gateways that fit your security needs and budget. Progent can assist you to maintain outdated WatchGuard firewalls or migrate to current WatchGuard Firebox firewall solutions. To learn more about Progent's consulting and support services for WatchGuard security gateways, visit WatchGuard firewall integration expertise.

ProSight Managed Services for Network Monitoring and Management
Progent provides a family of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's top corporations. Progent's ProSight series of network management outsourcing services addresses all critical aspects of information technology such as email protection, threat defense based on machine leaning, patch management, cloud-based backup/recovery, infrastructure health monitoring, private cloud hosting, and network documentation management. To read Progent's white paper about the benefits of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

Comprehensive Reporting of Services Provided
Progent provides complete and detailed documentation of all service work to ensure customers do not feel like a hostage to their support organization. Progent sends email documentation of support activity shortly after finishing each support interaction, and also encloses a hard copy along with monthly billings. Complete IT support reporting makes it less risky for clients to transfer to a new service organization or take on increased support duties internally. Good service documentation also provides IT managers the information needed to assess the quality of support services and produce more realistic IT budgets.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified information technology consultants offer Windows Server 2016 migration consulting to help businesses of any size to plan and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can help your company to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

Design and Deployment Support for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified consultants offer Aironet wireless access point consulting and Cisco Wi-Fi controller integration to help you benefit from the 802.11ac Wi-Fi standard to get three times the speed for your Wi-Fi LAN while extending the area covered.

Talk to a Progent Network Consultant
To learn how you can access a Progent computer support expert for online or onsite assistance, phone 1-800-993-9400 or visit Remote Computer Support.



An index of content::

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