Alaska Network Support Services
for Small and Midsize Business Networks:
Remote Help and Repair
For small business network systems located throughout the state ofAlaska, Progent's Microsoft qualified technical team members can provide phone assistance and troubleshooting to repair your network troubles fast and affordably. Progent has acquired enterprise-class expertise, software utilities, and support databases to diagnose and fix IT problems while avoiding the expense and delays normally associated with in-person service visits.
If yourAlaskasmall business is located beyond the larger metropolitan areas such asAnchorage, Juneau, or Fairbanks, your nearby computer network support options may be limited in expertise, or unavailable during an emergency. This results in a office network that is unstable or causing wasted time due to technical problems continuing for too long. Progent’s team of expert network engineers average more than ten years of real-world industry experience, in the trenches of network support, performing a large range of technical tasks for a broad range of customers. This means you get not only the technical know how needed for the task, but a professional with proven methods for applying that expertise to deliver affordable network solutions.
Unified CM and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), previously known as CallManager, acts as the core of Cisco's communications and collaboration solution. Cisco Unified CM and Cisco Unified CM Express offer a modern IP-PBX solution by integrating with applications that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's CCIE-certified CUCM and CallManager consultants can assist with any aspect of CUCM support and debugging in areas such as integrating Cisco Voice over IP phones and desktop video IP phones, designing dial plans, integrating SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE support, creating UCS server clustering solutions for survivability, and integration with Exchange and Skype for Business.
Broad Expertise in Microsoft's Popular Server Platforms
Progent's staff of computer network consulting experts can assist large businesses to plan, set up, and manage major rollouts of key Microsoft technologies by providing services like Active Directory and Azure Active Directory design, Exchange Server 2019 migration, MS Exchange 2016 Server troubleshooting, Microsoft Exchange 2013 consulting, SharePoint Server 2019 design and installation, Teams expertise and Microsoft Skype for Business Server planning and deployment consulting plus SQL Server 2019 application development and Microsoft SQL Server 2016 integration. Progent has helped some of the world's biggest companies to integrate technology based on Microsoft products and can provide branch office technical assistance for enterprises with local offices in or major cities throughout the United States.
Cost Benefits of Help Desk Call Center Outsourcing and Co-sourcing Services
Progent's Outsourced Help Desk services deliver substantial cost and operational advantages in comparison to a Help Desk Call Desk staffed by an internal IT support team. The price for Level 1 IT support for Progent's Co-managed Help Desk service averages under $18/user/month. To learn about the advantages of Progent's Shared Help Desk services, visit Progent's outsourced Help Desk benefits.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help your organization plan, deploy, administer and repair VMware vSphere and vCloud-powered virtualization solution for local networks, private and public clouds, or hybrid deployments. Progent's VMware vSphere and NSX consulting team offer world-class expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent has in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRO and vCloud tools for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery.
Disaster Recovery/Business Continuity Planning Consulting Support
Progent can provide high-level remote expertise for disaster recovery/business continuity planning, testing, and training to assist you to prepare for possible disasters, minimize service disruption for your essential network operations, eliminate data loss, and meet examiners' letters and business obligations. Progent's business continuity experts can team with your management and network administration group to perform risk analysis, define interdependencies, specify human and physical resources required to run your organization, determine business-critical IT functions and define acceptable recovery times, qualify colocation centers, configure safe offsite access capability for crucial employees, implement notification mechanisms and assign duties for staff, write a comprehensive recovery plan, and provide training for management and technical staff to carry the business continuity solution. Progent's Windows Server 2019 high availability cluster consultants and Windows Server 2016 disaster recovery/business continuity consultants can help you to create an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster tools proven in Microsoft's massive Azure cloud.
MySQL Database Application Programming and DBA Services
Progent's MySQL application developers and DBAs offer cost-effective online database administration or application development services and can assist businesses of any size to configure and maintain MySQL in a dependable network infrastructure that provides advanced performance, scalability, and security. Progent also has proven skill helping businesses migrate databases from an Oracle environment to MySQL.
GIAC-certified Information Assurance Consultants
Global Information Assurance Certification (GIAC) was founded in 1999 to validate the knowledge of IT security experts. GIAC certifications are acknowledged by companies and government organizations all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer support for any of the network security services covered under GIAC certification such as auditing network vulnerability, event management and response, traffic analysis, web-based services security and security information and event management (SIEM) solutions.
SQL Server 2019 Migration Consulting
Progent's Microsoft-certified SQL Server 2019 experts can assist your organization to evaluate the advantages for migrating to SQL Server 2019 and can deliver rapid online or on-premises contact with consulting experts in system design and integration, application development, database administration, and cybersecurity. For more information, see SQL Server 2019 migration consulting expertise.
System Center 2016 Consultants
Microsoft System Center 2016 provides important enhancements for managing hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.
ProSight Managed Services for Network Management
Progent provides a family of low-cost, flat-rate services intended to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by some of the industry's leading corporations. Progent's ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, patch management, automated backup/recovery, network infrastructure health monitoring, private cloud hosting, and network documentation management. To read Progent's eBook about the benefits of ProSight managed services for small and mid-size organizations, click:
Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants can provide online or on-premises support to help organizations of any size to design, deploy, maintain, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager infrastructure. Progent offers advanced expertise for all the products, technologies and services that make up creating a cohesive Jabber collaboration solution such as Cisco network appliancesand management software, Microsoft 365, Office} apps, Windows and Mac computers, iOS and Google Android smartphones and tablets, SIP trunking, WiFi systems, cyber security, cloud integration, telepresence systems, PBX systems, business continuity, and the many other components of a cohesive collaboration solution.
Ransomware Removal and Recovery Consulting
Newer versions of crypto-ransomware not only encrypt vital on-line data but also infect any available system backup mechanisms. Progent's seasoned ransomware cleanup consultants can assist you to rebuild an IT network victimized by a ransomware attack such as Ryuk, WannaCry, Hermes, Spora, MegaCortex, or MongoLock. To find out more, see ransomware cleanup and operations restoration services.
Progent's Client Testimonials
Progent has delivered remote or on-premises IT consulting assistance to businesses in every state in the U.S. Many of these customers have expressed their appreciation to Progent in the form of testimonials to the high quality of Progent's support staff. Check out Progent's client testimonials to learn what people have said about the quality of Progent's IT services
Microsoft Office Access Database Application Development
Progent's Microsoft Office Access developers and consultants can provide economical remote support for all editions of Microsoft Office Access including desktop and browser-based versions and can provide advanced help for Access application development, database conversion, performance optimization, BI reporting, and troubleshooting. Progent also offers tailored online training for Office Access programming and database administration.
Talk to a Progent Computer Support Expert
To see how you can contact a Progent network support expert for remote or on-premises help, phone
An index of content::
Online Technical Support Service Desk Management Support
Top Rated Service Desk Support Network Consulting
Progent’s Co-managed Call Center service allows your IT organization to share the load for Help Desk support transparently between your IT team and Progent's pool of seasoned desktop support technicians and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the top shared professional services automation platform for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
SCCM 2012 Upgrade Consultant
SCCM 2012 Upgrade Integration Services
Progent can assist your business to prepare for, implement, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can help you to upgrade smoothly to SCCM 2012 from a legacy device and application management platform or assist you to enhance your current SCCM 2012 environment to support your changing business needs. Also, Progent can assist you to create an infrastructure that fully supports SCCM by providing advanced consulting support for associated Microsoft technologies such as ADDS, Microsoft SQL SSRS, and Internet Information Services.
Business Computer Server Companies Kentucky
Cisco and Microsoft Certified Expert Phone Support Consulting Company
Progent’s Technical Response Center provides nationwide remote troubleshooting for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Premier support experts offer phone support and remote secure network access to isolate and repair technical problems rapidly and affordably. The breadth of IT expertise represented by Progent's team of country-wide service engineers allows Progent to escalate even the most difficult network issues to competent experts as required.
Skype for Business Reverse Proxy Server Specialists
Skype for Business VoIP Engineer
Progent's Microsoft-certified consultants can provide remote and onsite consulting services for organizations of any size to evaluate the benefits of migrating to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can help your business to design an on-premises, cloud or mixed deployment; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Microsoft or Microsoft 365; configure high-availability mechanisms; connect Skype for Business with your PSTN gateway; and integrate other collaboration systems such as Cisco UC. Progent's certified data security experts can help you design and validate a security environment for your Skype for Business deployment that meets government and industry requirements.
SCCM Mobile Application Management IT Consultant
Top Ranked SCCM and Windows Server IT Consultants
System Center Configuration Manager automates application and device deployment and updating, centralizes compliance settings control, keeps track of network assets, guards against company data leakage, performs health reporting, enables safe end-user self service, and offers a common control mechanism for managing mixed-OS ecosystems based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager consultants and Microsoft Azure cloud specialists can help businesses of any size with any facet of planning, installing, operating and troubleshooting a SCCM solution for local, cloud, or hybrid environments.
Microsoft Exchange Network Consultant
24x7 Network Engineer Microsoft Exchange
Progent's Microsoft certified consultants can help you define and deploy a smooth in-place Exchange Server 2007 migration strategy that minimizes network disruption, reduces long-term support demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complicated multiple server or multi-location upgrades, Progent has the experience to complete your project rapidly and affordably. Progent's Exchange 2007 help, troubleshooting, and consulting offerings include expertise with the integration of third-party enhancements of Microsoft Exchange Server 2007 and the design of unified messaging solutions based on Microsoft Exchange Server 2007.
Work at Home Cybersecurity Network Consulting
Work at Home Cybersecurity Computer Consultant
Progent can help small and mid-size organizations to configure network security protection systems and deliver response expertise needed to support offsite workers.
CISM Security Contractor
After Hours CISM Security Management Engineers
Progent offers the support of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee defines the basic competencies and global standards of performance that information security managers are expected to master. It gives business management the assurance that consultants who have earned their CISM credential have the background and capability to provide effective security administration and consulting services.
Wireless Case Study
Emergency Case Study Wireless
Progent provided a wireless integration solution that enabled a school to improve productivity and eliminate the recurring expense of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is intended for interfacing remote locations up to 2.5 miles apart and can extend to even greater distances. This wireless solution offered better bandwidth and dependability than recourse to amplifying the 802.11b wireless connection, and because it utilizes the 5.8Ghz spectrum it provided protection against outside interference.
SCOM 2016 Specialists
System Center 2016 and SSRS Reporting Support Outsourcing
Small to mid-sized businesses can now enjoy all the benefits of Operations Manager 2007 and in addition have quick access to Progent’s Microsoft Premier network consulting experts. With Progent's affordably priced IT service packages, small businesses can select a simple System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to offer small company information systems world-class availability, security, and performance.
Microsoft Dynamics 365 Business Central Technology Consulting
Navision and Dynamics NAV Applications Support
Microsoft Dynamics Business Central (previously, formerly} branded Microsoft Dynamics NAV and Navision) offers SMBs a unified soultions for financial management, inventory, operations control, capacity planning, purchasing, sales and marketing, demand forecasting, and advanced analytics. Progent's Dynamics Business Central experts can assist you to maintain your legacy Dynamics NAV environment or migrate efficiently to a cloud-based, onsite, or hybrid deployment.
Microsoft Windows 2003 Consultant
Emergency Windows 2003 Integration Support
The knowledge and experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 11 years of support in Microsoft technology, ensures you success in identifying the version and set up of Windows 2003 Server that aligns best with your business goals. Progent can also help you with planning, installing, managing and troubleshooting powerful information technology solutions powered by Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 or Windows NT.
After Hours SCCM 2012 Mobile Device Management Onsite Technical Support
Configuration Manager 2012 Troubleshooting
Progent can help you to plan for, implement, and administer System Center 2012 R2 Configuration Manager. Progent can help you to migrate efficiently to SCCM 2012 from an older change management solution or assist you to enhance your current SCCM 2012 ecosystem to support your changing business requirements. Also, Progent can help you to create a software foundation that takes full advantage of SCCM by delivering advanced consulting support for associated Microsoft platforms including Active Directory Domain Services, SQL Server and SQL Server Reporting Services (SSRS), and Internet Information Services.
Internet Security and Acceleration Server IT Consulting
ISA 2004 Enterprise Edition Server Consultant Services
Progent's Microsoft-certified ISA Server consulting experts have long experience developing Microsoft ISA Server-based security solutions for information systems with multiple offices, remote users, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants can help your company in designing and implementing an installation of ISA Server 2000 or ISA Server 2004 that meets your information security needs without overly restricting your network productivity. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
ransomware vulnerability assessment Technology Professional
ransomware vulnerability Consulting
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to block ransomware or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information about your current security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that minimizes your exposure to ransomware and meets your business requirements.
Professionals Fortinet FortiOps
Fortinet 100 Series Firewalls Network Consultant
Fortinet next-generation firewalls (NGFWs) are leaders in delivering best-in-class throughput for SSL inspection. Progent's Fortinet FortiGate firewall experts can help you to configure your Fortinet firewalls to protect your digital resources at the network edge, within the data center, at branches, and in the cloud.
Remote Troubleshooting High Availability Server Clustering
Fault Tolerant Server Clustering Remote Troubleshooting
Progent offers Microsoft Windows 2003 Cluster Server consulting to help your company utilize non-stop server clusters designed to deliver 24x7 uptime. Windows cluster servers for fault-tolerant networks include Windows 2003 Cluster Server, Microsoft SQL Cluster Server, and Exchange Cluster. By assisting you t create non-stop server clustering solutions based on Windows Server 2003 Cluster, Progent’s Premier Windows experts ensure that your high availability server clusters are set up to optimize the business advantage of your IT system.
Linux Online Technical Services
Professional Linux RedHat Phone-based
Progent provides nationwide remote phone support and troubleshooting services for businesses who run environments based on variants of Linux or whose IT systems include a combination of Linux platforms/Linux and Microsoft technology. Online network consulting provides optimum leverage for your information technology budget by protecting client productivity and limiting the time charged for network repair services. Advanced online support tools and skilled service specialists and consultants allow Progent to handle the majority of IT problems without wasting time and money by going to your location. In the vast majority of situations your IT problems can be remediated over the phone or via a combination of phone help and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISM premier security specialists to help you with the toughest system problems.
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