For small company networks located in the state ofAlaska, Progent's Microsoft and Cisco certified engineers can deliver phone help and remote troubleshooting to resolve your computer system problems quickly and cost effectively. Progent has developed top-notch expertise, software tools, and support databases to identify and resolve network problems without the high cost and delays associated with on-site service calls.

If yourAlaskacompany is located outside of the larger metro areas such asAnchorage, Juneau, or Fairbanks, your local computer support options may be limited in technical expertise, or not available during an emergency. This results in a network environment that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progentís staff of field proven network engineers average more than 10 years of real-world industry experience, in the trenches of network support, performing a large range of technical projects for a varied range of clients. This means you obtain not just the technical skills needed for the job, but a professional with field proven methods for applying those skills to assist with cost effective network solutions.

Progent is a Microsoft-certified Partner
Because Progent is a Microsoft Partner, each Progent network expert has access to the technical and educational resources required to deliver the best computer help available. Progent's network outsourcing, Technical Response Center Helpdesk, Office 365 deployment expertise, and software programming services allow small and midsize business customers to benefit from the wide range of skills found in the IT departments of large enterprises without the high expense and distraction of building and managing a large in-house IT group.

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT staff and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt productivity. Learn about the entire ProSight family of low-cost outsourced network management services for small and medium-size businesses.

Data Protection Services for an At-Home Workforce
Progent can help small and mid-size businesses to plan, configure, validate and troubleshoot backup/restore technology for a remote workforce. For details about Progent's backup consulting services for a remote workforce, refer to data protection solutions for telecommuters.

NetApp SAN Storage Solutions
Progent offers enterprise customers online or onsite NetApp SAN consulting support for NetApp's entire line of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage products. Areas of NetApp SAN storage technology supported by Progent include system architecture, cloud deployment, virtualization, migrations, non-disruptive updates, system management, information assurance, disaster recovery, and remediation. Progent offers Tier 3 support to assist you to resolve issues with NetApp SAN storage deployments efficiently following industry best practices.

Google Android Smartphone Integration and Management
Progent's Android smartphone and tablet integration consulting have years of experience delivering remote and onsite assistance for businesses of all sizes who need to integrate Android phones into their information systems so that users can communicate and collaborate while on the go. Progent has the breadth of know-how to solve technical problems that involve numerous manufacturers and that represent a combination of legacy and current technology. Progent offers budget-friendly remote technical support to assist you with any aspect of planning, implementing, managing and maintaining your BYOD environment. Progent can deliver as-needed technical support to assist you to resolve especially stubborn IT problems, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major network initiatives on schedule and within budget. Progent can assist with local, cloud-centric, or hybrid network environments and can provide support for operating systems, applications, management utilities and network infrastructure. Progent also can provide customized group or individual training to help you manage and operate Android phones to maximize their business value.

Cloud Integration Consulting Expertise for an At-Home Workforce
Progent can assist small and medium-size businesses to provide their offsite workers with safe and reliable integration with cloud applications and services. For details about ways Progent can help businesses to configure robust Cloud access for their remote workers, visit cloud integration consulting services for an at-home workforce.

Palo Alto Networks Firewall Integration Consulting
Progent's Palo Alto Networks firewall consultants can show you how to select, deploy, and manage Palo Alto Networks firewalls to create a modern cybersecurity solution that spans your data center and cloud assets and guards any user anywhere with any device. To find out more, see Progent's Palo Alto Networks PA-Series firewall planning and integration services.

Microsoft Exchange Server 2010 Migration Consulting
Progent's Microsoft-certified Exchange Server 2010 engineers can help your organization to manage and debug your existing Exchange 2010 Server environment or give you access to the assistance of seasoned Exchange 2016 professionals and Exchange Online consultants to help you assess the value of migrating to a modern version of Microsoft Exchange that delivers fast payback by improving your productivity, lowering the cost of equipment and support, streamlining administration, and integrating your key communications technologies.

Planning and Migration Support services for Windows 10
Progent's Windows Windows 10 planning consultants can help organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an earlier release of Windows. Remote and onsite evaluation and migration support for Microsoft Windows 10 provided by Progent's experts include Return on Investment estimates, project coordination, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile device management, telecommuter access, security and compliance, automated deployment and administration, network infrastructure design, Wi-Fi support, business continuity planning, group and personal training for network management staff and end users, and ongoing consulting support.

ProSight Managed Services for Network Management
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all key facets of modern networking including email protection, security and compliance, update management, cloud-based backup/recovery, network infrastructure health monitoring, private cloud hosting, and network infrastructure documentation management. To download Progent's eBook on the benefits of ProSight managed services for small businesses, click:10 Benefits of ProSight Managed IT Services.

Data Backup/Restore Expertise
Progent's data backup experts offer consulting support for a broad range of utilities and technologies that provide solutions for protecting Windows, Mac, and Linux/UNIX physical and virtual servers and desktops as well as laptops and smartphones. Progent supports all major backup products by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake Availability integration. Progent can also provide support for Acronis, MozyPro, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist Software, HP Data Protector, and Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager (SRM) consulting. In addition, Progent's ProSight Data Protection Services are available to small and medium-sized businesses as a low cost end-to-end solution for secure backup/disaster recovery (BDR).

Contact a Progent Computer Support Expert
To see how you can contact a Progent computer support expert for online or on-premises support, phone 1-800-993-9400 or visit Remote Computer Help.



An index of content::

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    Progent offers a selection of IT service bundles for small companies. These information technology outsourcing and network monitoring solutions are built around the proactive problem solving capabilities of Microsoft System Center Operations Manager 2007, a state-of-the-art server and IT management software platform that tracks the availability, throughput, and safety of your network and isolates potential problems before they can disrupt your system. With Progent's economically priced IT service programs, small businesses can choose a simple co-sourcing service program built around Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing solution.

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    Microsoft Exchange and Macintosh computers can co-exist efficiently. Progent's Apple and Microsoft premier consultants can help you set up Microsoft Entourage and Exchange so your Mac users are able to work closely with colleagues who use Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac software can coexist, enabling Mac users to get and transmit email, examine the GAL, import addresses, synchronize appointments, and alert people to conferences with your Exchange account. Progent will verify that your Microsoft Server is properly configured and that WebDAV and Outlook Web Access are enabled. Progent also can provide specialized one-on-one Entourage training.

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    Progent's Sun Solaris family consulting services provide small and mid-size businesses and software developers help with managing and maintaining Sun Solaris systems that coexist with Microsoft-powered networks. Progent can give your business contact with Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of experience offers you an easy one-stop source to help you create and manage a secure and reliable cross-platform network and communications solution that supports Solaris and Microsoft coexistence by integrating Microsoft Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO UNIX, and SGI/Irix or major Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.

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    CCIE Expert Certified Unified CM and Exchange Consultant

    Cisco Cisco Unified Communications Manager, formerly known as CallManager, is the foundation of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Cisco Unified CM Express (CME) provide a modern IP-PBX by integrating with unified messaging applications such as Cisco Unified CM IM and Presence Service, Unity Express for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's Cisco-certified network consultants can deliver efficient and affordable online and on-premises support to assist businesses of any size to build and administer Unified CM deployments by providing Unified Communications Manager integration and technical support services that deliver optimum productivity. Progent can help with any aspect of Unified CM support and debugging in areas that include integrating VoIP phones and desktop Video phones, designing dial plans, configuring SIP connections and PSTN calling, installing ISR routers with CUBE support, designing Cisco UCS server failover solutions for high availability, capacity planning, and integration with Microsoft Exchange Server and Skype for Business.

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    Mozy Consultant Services

    Progent offers economical online support from consultants with expertise in a broad array of utilities and technologies that deliver solutions for backing up Windows, Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and smartphones. Progent offers expertise for leading data protection platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist Software, HP Data Protector, Double-Take, Mozy, Retrospect, Time Machine, vSphere Data Protection, and FLARs. Progent's consultants can help your company to design, upgrade, or maintain backup systems for a variety of architectures such as local, edge to datacenter, cloud, or a mix.

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  • Wireless Professional
    Network Engineer Wireless Network

    Progentís wireless consultants can help small companies plan, choose, pilot, install and maintain protected building-to-building wireless bridges that integrate seamlessly into your existing network while providing a level of security that equals or exceeds wireline interfaces. Progent offers expertise in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and other office wireless vendors and can help you select and deploy the wireless link solutions that fit best with your company needs.

  • Cisco Consulting Service Alaska Top Ranked Cisco Support Company Alaska - Anchorage, AK, Juneau, AK, Fairbanks, AK, Ketchikan, AK, United States

  • Exchange 2016 Upgrade Planning Consulting Services
    Microsoft Exchange Server 2016 Upgrade Integration

    Progent can assist your business in all phases of your upgrade to Microsoft Exchange Server 2016 such as designing HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Windows Hyper-V design; determining storage requirements for your virtual machines (VMs), databases and logs; setting up hardware load balancing for fault-tolerant client access services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

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  • Configuration Manager 2007 IT Consultants SCCM 2007 Application Deployment Computer Engineer
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    For smaller businesses, computer security and regulatory compliance is excessively complicated to master but too risky to ignore. The largest biggest institutions have been breached, and the leading cloud service providers have occasionally been taken down. It seems as though there's no place to hide. Progent makes it economical for smaller organizations to implement critical IT security projects effectively by providing the advantage of billed time to the nearest minute without any minimum billing for remote help. You have the help of a world-class computer expert to provide precisely the help you need whenever you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help your business with any level of network security including security assessments, virus defense and recovery, spam and email content filtering, email data loss prevention, compliance reporting, and creating a comprehensive security plan.

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  • Largest IT Specialist Remote Branch Office
    Top Quality Microsoft Expert IT Consulting Services Remote Branch Office

    For large businesses, Progent can leverage in-house network support staffs by offering world-class experience in supporting key Microsoft and Cisco technologies. Progent's certified experts can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint Server expertise, and Microsoft SQL Server help. For the national or global enterprise with branches, Progent can perform as a seamless nearby supplement of corporate network management. Progentís enterprise consulting services include corporate-wide security, online branch office support, system architecture, Sarbox conformance, project planning, and world-class service for multi-site office environments powered by Enterprise Windows 2003. Progent can provide on-site engineers and technicians to help with a site move or branch move, or a system architect to help with building or using an Internet Data Center or co-location site.

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    Progent's Cisco certified networking consultants can provide high-level support for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server failover systems.

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    Progent's Cisco-certified CCIE network experts can assist you to configure, manage, upgrade and debug Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone expertise, and CUCM/CallManager software consulting.

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    Progent's consultants can assist you with every aspect of Microsoft Azure migration including requirements definition, readiness assessment, system design, pre-production testing, deployment, automated management, performance optimization, software license management, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can help you to configure and troubleshoot firewall appliances and VPN tunnels so that your clients can safely connect to Azure services, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft platforms to work in Azure including Windows Server, Exchange, SQL and Skype for Business. Progent can also help your organization to set up a hybrid cloud environment that seamlessly integrates on-premises datacenters with Azure resources.

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    Progent's Microsoft-certified consultants can help organizations of any size to adhere to best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and library resources; plan, integrate, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can help you to move from an older version of SCVMM or from another management system, and Progent can assist you to optimize and troubleshoot your current SCVMM 2012 ecosystem so you realize maximum business value.

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    Microsoft Windows Server Essentials is a value-priced, versatile OS that enables small organizations to make the move from the older stand-alone in-house datacenter to the new hybrid computing model that combines local and cloud-based software and infrastructure. Progent's Microsoft-certified consultants offer cost-effective online consulting and troubleshooting services for Windows Server 2012 R2 Essentials. Progent can help you to determine the possible productivity and cost benefits of migrating to WS 2012 R2 and adopting a hybrid on-premises/cloud-based model for your computing environment. Progent offers comprehensive project management so you can plan and carry out an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Online applications and services. Progent can also provide as-needed consulting help, technical support, and customized training.

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    Progent provides customized remote training for an array of desktop applications and environments including Office and Office 365 Excel, Word, Access and Outlook plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10. Online training offers the benefits of traditional in-person seminars, such as instant interaction between students and trainers, but avoids the expenses of transportation and the hassle of attempting to synchronize the schedules of many workers. Offered to single students or groups of any size, Progent's live online training permits the trainer to run the seminar from a remote office and the students can be dispersed throughout a campus or across the the U.S. Virtual instruction supports proven teaching aids such as broadcast white boards, electronic hand-raising, and shared applications. Sessions can be brief and personalized to specific subjects or longer in duration and wider in scope.

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    Progent's CCIE-certified networking experts have extensive background helping ISPs to design, implement, manage, tune, and troubleshoot fault-tolerant, extensible network environments appropriate for shared public networks.

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  • Project Server Time Reporting Applications Consultant
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    Progent's Microsoft-certified engineers can provide advanced support in implementing, managing and debugging all versions of Microsoft Project Server and can provide a broad variety of cost-effective online consulting services following industry best practices to assist businesses of all sizes to receive all the benefits of this leading project management solution. Support services available from Progent include system design, installation and migration, strategies for safe collaboration among onsite and remote or mobile users, network optimization, and customized online training classes.

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    Progent has over 10 years of background configuring, and supporting the key platforms included with System Center and can assist your organization to plan, install, manage, and repair your Microsoft System Center 2012 R2 solution to optimize the availability and performance of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent can help you to upgrade to the latest version of Microsoft System Center from a previous release or from another IT management platform to provide the benefits of best-in-class provisioning, management automation, security and compliance, plus infrastructure and application performance monitoring.

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    Progent's Microsoft-certified Windows Server 2000 experts offer network support and IT consulting services for the complete line of .NET Enterprise Servers, Windows 2000 Server, and Windows Server 2003. Progent's Windows Server 2000 configuration, optimization, and troubleshooting offerings include network design, deployment, documentation, on-site and off-site technical support, Help Desk outsourcing, professional security analysis, full service outsourcing, and cost-effective co-sourcing.

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