For small office network systems located anywhere in the state of Alaska, Progent's Microsoft and Cisco certified technical team members can provide online assistance and troubleshooting to resolve your network troubles quickly and affordably. Progent has developed world-class expertise, software tools, and support databases to identify and resolve computer network problems while avoiding the expense and time delays normally associated with onsite service calls.

If your Alaska company is situated beyond the larger metropolitan areas such as Anchorage, Juneau, or Fairbanks, your local network systems support options may be limited in skills, or not available during urgent situations. This results in a computer network that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progent’s group of field proven network professionals average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a diverse range of clients. This means you get not just the technical competency needed for the task, but a professional with field proven methods for applying that expertise to provide cost effective network solutions.

Disaster Recovery/Business Continuity Planning Help
Progent offers advanced remote consulting for business continuity planning, testing, and education to help your company to respond to potential catastrophes, reduce service disruption for your vital IT functions, avoid data loss, and comply with regulatory mandates and business requirements. Progent's business continuity experts can team with your executive and network administration staff to provide business impact analysis, identify interdependencies, specify human and physical resources required to run your organization, determine key IT functions and specify acceptable recovery times, select colocation centers, configure safe remote connectivity for key employees, plan notification mechanisms and define duties for personnel, document a complete recovery and test plan, and provide training for key people to carry the agreed upon solution. Progent's Windows Server 2016 disaster recovery experts can assist you to plan and deploy an affordable disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster technology field-tested in Microsoft's massive Azure public cloud.

Progent's Consulting and Development Support for Microsoft SQL Server 2016
Microsoft SQL Server 2016 offers major enhancements in speed, scale, security, uptime, BOYD integration, and integrated business intelligence. New features include PolyBase for handling relational and non-relational files simultaneously for big data applications, R language integration, Dynamic Data Masking, Mobile Reports, and centralized management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide remote and on-premises support to assist organizations of any size to plan, implement, manage or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

Fortinet Firewall Integration Consultants
Fortinet FortiGate next-generation firewalls are leaders in offering top throughput for encrypted data inspection. Progent's Fortinet firewall experts can assist you to configure your Fortinet FortiGate firewalls to safeguard your digital resources at the enterprise perimeter, within the data center, at branch locations, and at the cloud edge. To find out more, see Fortinet firewall integration experts.

Remote Support for Microsoft and Cisco-based Networking Environments
Progent’s Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based networks Nationwide. Progent's certified engineers have the expertise to help you to analyze and solve complex network problems quickly and cost effectively. The scope of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most challenging problems to appropriate specialists as required. Whether you need one-time phone support and online repair or continuing availability of a Help Desk Call Center, Progent's engineers can provide your small business with enterprise-level support without the high cost and administrative hassle of maintaining a big internal IT group.

Examples of Online Consulting Services Available from Progent for Cisco Routers
Among the common online Cisco router support services available from Progent include configuring domain name, DHCP, routing tables, clock, and user accounts; setting up iBGP and HSRP, aggregate routing, static to EIGRP redistribution, and ECN gateways; reviewing policy based routing to MPLS, routing maps, line settings and BGP peering arrangements; updating router's IOS image; setting up and confirming failover; fixing VPN tunnel problems; creating a network diagram and documenting router setup; plus security and availability strategy.

Cisco Voice over IP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified Communications Manager Express to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, resolving QoS, configuring SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management outsourcing service offers comprehensive hosting of a small or mid-size organization's production servers in an environment that delivers the highest level of dependability and expandability and is also easy to transfer to any data center. Progent's Private Cloud hosting and management options are based upon proven virtualization techniques that allow small companies with multi- platform environments to economize significantly on the expense of capital equipment, infrastructure maintenance, and IT administration while benefiting from enterprise-class reliability and an unmatched degree of vendor independence. Learn about Progent's ProSight family of managed IT services for small and mid-size businesses.

Microsoft Desktop Virtualization Support
Microsoft's desktop virtualization solutions lower the effort required for network managers to set up applications so that they are standardized throughout a corporate user base, offer the ability to manage rights to business data, and allow fast deployment of new or updated workstations. In Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure that powers RDS simplifies desktop connectivity, improves performance, strengthens security, centralizes management, and offers an almost seamless client environment. Progent's desktop virtualization engineers can help you to assess the business benefits of Microsoft's desktop virtualization solutions, set up test and on-line environments, improve your system infrastructure to accommodate virtualized desktops effectively, evaluate and resolve security problems, and educate your IT administrators to follow best practices to gain a fast ROI from desktop virtualization.

Desktop and Mobile Device Centralized Configuration Management Consulting
Progent offers Configuration Manager 2016 cloud integration, System Center 2012 Configuration Manager design and installation and Microsoft Intune integration help to consolidate and streamline the management of your PCs and web-facing tablets and smartphones. Progent can assist you to upgrade smoothly to SCCM 2016 from a legacy device management solution or assist you to modify your existing SCCM 2016 environment to support your changing IT needs.

Collaborative Approach to Service and Technical Problem Escalation
Computer networks have grown ever more complex. At the same time, most small business computer networks integrate solution from dozens of different suppliers. This makes network integration and support increasingly difficult. It is impossible for even the most talented engineer to have in-depth knowledge in all aspects of information technology, or broad hands-on experience in the enormous range of products, models, and updates that small businesses include in their IT networks. Progent utilizes a collaborative approach to computer support and depends on application specialists to bring in-depth knowledge when needed to solve the most intractable problems efficiently, at the least cost to your company.

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants can provide remote or on-premises support to assist businesses of all sizes to design, implement, manage, update or debug Cisco Jabber solutions and Cisco Unified Communications Manager ecosystems. Progent offers in-depth expertise for the technologies that go into creating an end-to-end Jabber solution such as Cisco network appliances and management tools, Microsoft Office applications, Windows and Mac computers, Apple iOS and Android smartphones, SIP trunking, WiFi systems, security and compliance, cloud integration, telepresence systems, PBX systems, business continuity, and the many other components of a modern collaboration solution.

Planning and Deployment Consulting for Aironet 802.11ac Wi-Fi Access Points
Progent's Cisco-certified Wi-Fi experts can provide Cisco Aironet Wi-Fi AP configuration support and Cisco wireless controller consulting to help you benefit from the 802.11ac Wave 2 WiFi specification to triple the speed for your wireless LAN while extending the signal coverage.

Extended Hours Online Technical Support
Progent's low-priced after-hours online support program provides companies 24x7 access to online technical support from Progent's Technical Response Center. Services available beyond regular work hours include fixing problems with Microsoft-based servers, MS Windows desktop support, help with Microsoft Office applications, network and system backup and restore, and basic routing and switching help for Cisco networking products.

ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

Talk to a Progent Network Consultant
To find out how to get in touch with a Progent network support expert for online or on-premises expertise in , call 1-800-993-9400 or go to Remote Computer Support.