Consulting and Technical Support for BlackBerry Technology
BlackBerry SupportBlackBerry mobile smartphones were once among the most popular solutions for maintaining anytime-anywhere access to email, scheduling, web programs, and other critical business data. Progent can provide Albany, New York companies support from BlackBerry-premier experts who can assist organizations to maintain their BlackBerry deployments or migrate smoothly to a current smartphone solution.

As the complexity of small business IT technology has increased, and as the need for enterprise-class security, reliability, and recoverability has grown to be the standard for organizations of all sizes, successful integration and maintenance of RIM BlackBerry solutions has grown more difficult. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and shared databases, small organizations often resort to external support firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can help small organizations to design, manage, and troubleshoot BlackBerry environments economically and efficiently, dispensing with the requirement for an internal BlackBerry solutions specialist and reducing the cost and hassle of supporting wireless work groups. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This range of experience, combined with Progent's proven online service delivery model, gives small businesses a budget-friendly solution for integrating BlackBerry products productively into their information system.

Progent's experts can help your company with SQL Server 2016 integration support, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your data and messaging systems function optimally with BlackBerry BES Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft software, set up streamlined management utilities to enable you to monitor and control BlackBerry devices across your company, recommend security policies that make sense for your business, develop custom mobile applications, and ensure that your IT network infrastructure is appropriately configured to handle your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be recovered quickly and safely.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


BlackBerry Enterprise Server (BES) Consulting and Technical Help
The BlackBerry Enterprise Server (BES) gives companies a centralized and safe source for incorporating BlackBerry smartphones into their email, collaboration, and software application environment. BlackBerry BES Server allows mobile BlackBerry users to access Exchange, Lotus, or Novell GroupWise messaging and to synchronize BlackBerry smartphones with PC desktops to ensure consistent information for collaborative programs like schedules, address books, to-do lists, instant messaging, and specialized business programs. Due to BlackBerry Enterprise Server integration with Microsoft Exchange Server, users carrying BlackBerry handsets can have push-based connectivity with Exchange messages and to IM-aware software through Microsoft Office Communications Server and Lync Server support.

BlackBerry Enterprise Server Support Services

Progent's BlackBerry-premier engineers can help you design, configure, and troubleshoot BlackBerry Enterprise Server (BES) so that you improve the productivity of BlackBerry users, streamline the management of a BlackBerry environment, and lower the cost of maintaining a mobile workforce.

Expert RIM BlackBerry Technical Services Available Remotely from Progent
Progent's authorized BlackBerry support specialists are available remotely to provide prompt assistance to companies in the Albany area or anywhere in New York. Progent's seasoned online consulting experts have helped IT organizations resolve computer issues and cut support costs in every state in the United States and established a substantial base of loyal customers. (See Progent's client testimonials.)

Progent offers remote consulting support for a broad selection of issues related to RIM BlackBerry software and devices such as wireless synchronization, configuration with Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Important BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist your business to perform basic technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your company email software. Progent's certified service professionals can also help your company to troubleshoot a broad array of issues associated with synchronization, handset detection, email reconciliation, web access, wireless connections, IM, PC application installation, and Desktop Redirector.

As a top innovator in delivering nationwide online technical assistance for small business IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless support costs low and, by handling problems quickly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can help you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run critical procedures such as troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone clients, setting activation passwords, configuring over-the-air software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also assist you to operate administration tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and assist your company to define and implement sensible security options.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange Server architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange. Progent's BlackBerry-certified engineer offers support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can assist you to install and delete BlackBerry smartphone clients on Microsoft Exchange and Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and IM, install push and pull access control lists, manage Exchange Server data flow, generate, edit, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry engineer can support your BlackBerry technology in a variety of settings that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, install, validate, repair, and produce documentation for a mobile wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry include business and network needs assessment, system design, roll-out planning and implementation, performance optimization, configuration of a high-availability environment, data backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical objectives and to design a wireless environment that fits within your IT budget and supports your business plans. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry BES Server, help you to decide which administration approach and equipment match your requirements, and analyze your messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can make smart decisions about options for software versions, processors and storage, network architecture, and application set up.

To maximize network security, Progent's BlackBerry consultant can help you to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security engineers to run network-wide security assessment and compliance validation and suggest improvements to support your BlackBerry solution.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Professional
If you wish to ask Progent about engineering help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.



An index of content::

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    Progent can assist your business in all facets of your upgrade to Microsoft Exchange 2016 such as designing high availability (HA) system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying storage capacity required for your virtual machines (VMs), databases and log files; configuring HLB for fault-tolerant CAS services; designing, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; preparing your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).

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    Progent can show you how to plan and implement a smooth move to Microsoft Dynamics GP so that you retain your information, strengthen your security, enhance your management reporting, take full advantage of Microsoft Office support, and reduce business interruption by creating and following a sensible migration plan. Progent can also help train new Dynamics GP users so you don't lose productivity. Progent can improve your company reports and business analytics by offering Crystal Reports consulting, FRx assistance, and Excel expertise. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to create specialized business applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.

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    Progentís Cisco-Certified technology experts offer professional PIX Firewall consulting services encompassing architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack security, and secure connectivity services. Extending from small, plug-and-play desktop devices for small offices and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a healthy level of protection, performance and reliability for information environments of all sizes. PIX firewalls are build around a proven, specially designed platform, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and connectivity services, including powerful application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive management solutions. Progentís network consultants can show you how to select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent can supply small companies with an IT management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can offer long-term direction to help you integrate sensible technology to enhance business operations so they align better with your corporate goals. Your business can develop and install a well conceived information technology plan without incurring the expense of a full-time Chief Information Officer.

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