Consulting Support Services for BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry wireless smartphones were once among the most successful products for achieving anytime-anywhere connectivity to messaging, calendars, web applications, and other critical business information. Progent offers Albany, New York businesses the expertise of BlackBerry-certified professionals who can help organizations to manage existing BlackBerry deployments or migrate smoothly to a more popular smartphone platform.

As the sophistication of small company networks has increased, and as the demand for world-class security, dependability, and disaster recovery has become the norm for companies of all sizes, effective deployment and maintenance of RIM BlackBerry solutions has grown more difficult. To deal with areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging servers and shared databases, small organizations frequently resort to external support professionals who offer expertise in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can assist small organizations to design, manage, and repair BlackBerry-based environments affordably and effectively, dispensing with the necessity for an in-house BlackBerry technology specialist and lowering the expense and hassle of maintaining mobile workers. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified network security specialists. This range of experience, combined with Progent's proven remote support model, gives small businesses an affordable alternative for integrating BlackBerry technology seamlessly into their business information system.

Progent's experts can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and messaging infrastructure work efficiently with BlackBerry Enterprise Server. Progent can also help you to upgrade from older editions of BlackBerry and Microsoft technology, configure streamlined administration utilities to help you monitor and control BlackBerry devices throughout your company, define security policies that are right for your company, develop custom mobile applications, and make sure that your IT network architecture is properly configured to handle your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered quickly and safely.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
518-641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
716-442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
585-471-2777 Rochester Network Support Services


Consulting Help for BlackBerry BES Server
BlackBerry BES Server streamlines management and support of RIM BlackBerry wireless handsets, providing a single platform for controlling key jobs like smartphone deployment, updates, and retirement and also providing a strong foundation for security and high availability. BlackBerry Enterprise Server (BES) delivers seamless integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino email servers and BlackBerry handsets and allows wireless synchronization.

RIM BlackBerry BES Server Configuration Help

BES Server features a wealth of security capabilities beginning with advanced encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple DES. BES Server also permits great flexibility in selecting degrees of security to meet the specific requirements of your network. Progent's BlackBerry certified engineers can assist you to choose advanced security functions and enable them wirelessly. Samples of these over-the-air configurable security features are:

  • Disable a smartphone
  • Erase data from a lost or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Enable internal protection against malicious attacks

BlackBerry Enterprise Server also provides flexibility in determining mechanisms to prevent BlackBerry users from loading or executing unsecure or prohibited programs. Progent can help you to choose blocking processes like:

  • List precisely what programs are allowed on the device
  • Block external applications from using persistent memory on the smartphone
  • Select what functions external software can use on the device
  • Limit the kinds of connections external programs running on the smartphone can initialize
  • Prevent all external applications from being installed or executed on the smartphone

Some Ways That Progent Can Help You to Manage and Support Your BlackBerry Environment
Progent can deliver a seasoned BlackBerry support who has earned certifications from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry consulting services span areas from troubleshooting synchronization issues to designing mobile workforce solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist you to carry out basic support functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, editing user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified service professionals can also assist your business to troubleshoot a wide range of issues associated with synchronization, device recognition, email reconciliation, web browsing, mobile connectivity, Instant Messaging, workstation application configuration, and Desktop Redirector.

As a top innovator in delivering nationwide online support for small company IT networks, Progent offers fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless technical support expenses low and, by dealing with issues promptly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important tasks including troubleshooting enterprise activation problems, registering and removing BlackBerry device users, activating passwords, implementing over-the-air software loading and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry-certified consultants can also show you how to operate management software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing WiFi for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and help your company to define and install appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent version of Exchange.

Call or Email Progent to Get Help from a BlackBerry-Certified Specialist
In order to contact Progent about technical support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.



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    Progent provides customized online training for a range of desktop apps and operating systems such as Microsoft Office Excel, Word, Publisher and Outlook plus Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote instruction provides the benefits of conventional physical classroom seminars, such as immediate communication between students and trainers, but eliminates the expenses of transportation and the challenge of attempting to synchronize the availability of many trainees. Offered to individuals or groups of all sizes, Progent's live online instruction allows the teacher to run the class from an online office and the students can be spread across a campus or across the country. Live online learning supports powerful learning tools like virtual white boards, real-time questions, and collaborative desktops. Classes can be brief and personalized to specific subjects or longer in duration and broader in scope.

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    Progent's certified SonicWall firewall experts can help you integrate, manage, and update SonicWall firewall products including the newer SonicWall TZ and NSa families of firewalls and the legacy SonicWall PRO 1260 Secure Switch products. Progent's CISSP and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into an end-to-end security solution and design protection into your business practices.

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    The service background of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 10 years of work in Microsoft technology, assures you success in identifying the edition and configuration of Windows 2003 Server that aligns most closely with your business strategy. Progent can also assist you with planning, installing, administering and troubleshooting powerful information technology solutions based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Windows NT.

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