Consulting and Technical Support for BlackBerry Technology
BlackBerry Support ServicesBlackBerry wireless smartphones were at one time one of the most successful solutions for achieving anytime-anywhere access to email, scheduling, web programs, and other vital business data. Progent can provide Albany, New York companies the services of BlackBerry-premier professionals who can help businesses to manage their BlackBerry deployments or migrate efficiently to a modern smartphone platform.

As the complexity of small business IT technology has increased, and as the demand for world-class protection, dependability, and recoverability has become the standard for companies of any size, successful deployment and support of BlackBerry solutions has become increasingly challenging. To address issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging systems and company databases, small organizations frequently resort to external consulting professionals who specialize in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based solutions affordably and effectively, eliminating the necessity for an in-house BlackBerry solutions specialist and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security professionals. This range of knowledge, coupled with Progent's efficient online service delivery model, provides small companies an economical alternative for integrating RIM BlackBerry products productively into their IT network.

Progent's experts can help your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 deployment and Exchange Server setup so that your data and messaging infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft software, set up streamlined administration tools to enable you to track and support BlackBerry devices across your company, define security policies that are right for your business, develop custom mobile applications, and ensure that your network architecture is properly configured to accommodate your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored quickly and safely.

Integration Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies administration and maintenance of RIM BlackBerry wireless handsets, offering a single solution for controlling key jobs such as smartphone deployment, updates, and retirement while also offering a strong foundation for data protection and fault tolerance. BlackBerry BES Server supports transparent integration between Exchange Server, Novell GroupWise, or Domino messaging platforms and BlackBerry users and allows remote synchronization.

BlackBerry BES Server Integration Assistance

BES Server offers a wealth of data protection options beginning with automatic encryption of information transmitted between a BlackBerry smartphone and BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows great versatility in selecting degrees of protection to match the special requirements of your mobile environment. Progent's BlackBerry certified consultants can help you to choose advanced security functions and activate them wirelessly. Examples of these wirelessly configurable security features are:

  • Disable a device
  • Erase data from a missing or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Enable built-in defenses against malware

BES Server also offers versatility in determining ways to keep users from installing or running unsafe or prohibited programs. Progent can help you to choose blocking processes like:

  • Specify precisely which programs are allowed on the device
  • Block third-party software from using non-volatile memory on the BlackBerry device
  • Select which resources third-party programs can use on the BlackBerry smartphone
  • Restrict the types of access external applications running on the device can establish
  • Block all external programs from being loaded or executed on the device

Some Ways That Progent Can Help You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced engineer who has earned certifications from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry support services span areas from troubleshooting synchronization problems to designing wireless productivity solutions built around BlackBerry Enterprise Server. These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmProgent's BlackBerry Certified Support Specialist can help your company to perform basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters and auto-signature, changing user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging solution. Progent's seasoned experts can in addition assist your business to resolve a wide range of problems associated with synchronization, handset detection, email reconciliation, web access, wireless connectivity, IM, desktop application configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide online help for small business IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your mobile technical support expenses at a minimum and, by dealing with issues quickly, optimizes the output of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can show you how to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures such as troubleshooting enterprise activation problems, adding and deleting BlackBerry smartphone users, setting activation passwords, implementing over-the-air software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry engineers can also show you how to operate administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can help you understand the role of IT policies in the BlackBerry Enterprise environment and assist your company to define and install appropriate security options.

Progent's certified Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange infrastructure for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified consultant offers expertise in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Microsoft Exchange Server data flow, create, edit, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a number of settings such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, troubleshoot, and produce documentation for a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and network needs analysis, solution design, deployment planning and execution, performance tuning, design of a high-availability environment, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical objectives and to design a wireless environment that meets your information technology budget and supports your business plans. Progent can explain the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which management model and equipment meet your needs, and evaluate your messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make smart decisions about options for software versions, processors and mass storage, network architecture, and application configuration.

To optimize network protection, Progent's BlackBerry-certified expert can assist you to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security specialists to perform network-wide security assessment and compliance testing and recommend improvements to accommodate your BlackBerry environment.

Call or Email Progent to Get Assistance from a BlackBerry-Qualified Professional
If you wish to ask Progent about professional expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.