Consulting and Technical Support for BlackBerry Technology
BlackBerry SupportBlackBerry mobile PDAs were at one time one of the most successful products for achieving anytime-anywhere access to email, calendars, web-based applications, and other critical business data. Progent offers Albany, New York companies the services of BlackBerry-certified consultants who can assist businesses to maintain their BlackBerry deployments or migrate efficiently to a more popular mobile solution.

As the complexity of small company networks has increased, and as the need for enterprise-class protection, reliability, and disaster recovery has become the norm for organizations of any size, effective integration and maintenance of RIM BlackBerry solutions has become more challenging. To address issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and company databases, small businesses frequently turn to external consulting professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can assist small businesses to design, administer, and repair BlackBerry environments affordably and effectively, doing away with the necessity for an in-house BlackBerry solutions expert and lowering the expense and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This range of knowledge, coupled with Progent's proven online service delivery model, gives small businesses an affordable solution for incorporating RIM BlackBerry products productively into their information system.

Progent's experts can assist your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange Server setup so that your data and email systems function optimally with BlackBerry Enterprise Server. Progent can also show you how to upgrade from previous versions of BlackBerry and Microsoft software, configure easy-to-use management utilities to enable you to track and control BlackBerry devices throughout your business, define security policies that are right for your business, develop custom mobile applications, and ensure that your network infrastructure is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your regular backup processes in order that it can be recovered rapidly and thoroughly.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Integration Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and support of BlackBerry devices, offering a single platform for handling critical tasks such as smartphone installation, updates, and retirement and also offering a strong foundation for security and high availability. BlackBerry Enterprise Server delivers transparent communication between Microsoft Exchange Server, Novell GroupWise, or Domino messaging servers and BlackBerry handsets and allows over-the-air synchronization.

BlackBerry BES Server Integration Support

BES Server includes a variety of data protection options beginning with advanced encryption of messages sent between a BlackBerry device and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent versatility in selecting levels of security to meet the special needs of your network. Progent's BlackBerry authorized consultants can help your company to choose powerful security features and activate them remotely. Samples of these over-the-air selectable security features include:

  • Disable a device
  • Wipe information from a missing or stolen device
  • Disable Bluetooth functionality
  • Enable built-in defenses against malware

BlackBerry BES Server also offers flexibility in selecting how to prevent users from loading or running unsafe or prohibited applications. Progent can help you to select blocking techniques like:

  • List exactly what programs are permitted on the device
  • Block third-party software from using non-volatile storage on the smartphone
  • Select what resources external applications can access on the BlackBerry smartphone
  • Limit the kinds of access external applications running on the smartphone can establish
  • Prevent all third-party applications from being installed or executed on the device

Progent's Remote BlackBerry-certified Consulting Services is Quick and Economical
For businesses in Albany, New York who want quick and economical access to a certified BlackBerry support expert, Progent offers effective online help from a veteran support team who have provided IT solutions to companies in each state in the country. (Refer to Progent's client testimonials.)

Remote consulting services avoids travel costs and enables specialists to resolve problems rapidly, allowing you to minimize wasted productivity. Progent's RIM BlackBerry consultants have been awarded accreditations in all BlackBerry technologies and can provide professional support in areas such as fixing synchronization problems, setting up BlackBerry Enterprise Server (BES), and creating a protected, high-availability network infrastructure for RIM BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry consultant offers support skills in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and support storage groups, apply permissions, install the MDS and IM, implement push and pull access control lists, control Exchange Server data flow, create, edit, and assign wireless LAN and VPN configurations, set up SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a number of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, troubleshoot, and produce documentation for a wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology needs assessment, solution design, deployment strategy and execution, performance tuning, configuration of a high-availability architecture, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational objectives and to design a wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network architecture's ability to accommodate a BlackBerry Enterprise Server, help you to determine which administration model and physical components meet your needs, and evaluate your messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed decisions concerning options for software versions, server hardware and storage, network design, and application set up.

To maximize network protection, Progent's BlackBerry-certified expert can help your company to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security engineers to run network-wide security vulnerability and compliance validation and recommend improvements to support your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Certified Professional
In order to contact Progent about professional assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.



An index of content::


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    Progent's ProSight Email Guard solution uses the technology of leading data security companies to provide web-based management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.

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    MacOS and Windows On-site Technical Support

    Progent's support specialists in Mac and Microsoft Windows technology can help you combine Apple Macintosh and Windows computers into seamless networks with full sharing and workgroup functionality. Enabling efficient co-existence among a mix of servers and workstations powered by Mac OS and Windows requires broad knowledge of and background with Apple Macintosh and Windows technology. Progent's experience in Microsoft and Macintosh consulting makes it possible to provide expert assistance to companies that depend on these platforms to maintain their competitive edge. Progent can also help you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.

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  • Windows Server 2016 PowerShell Specialists
    Windows Server 2016 Disaster Recovery Planning Network Consultant

    Progent's certified IT experts can provide Windows Server 2016 migration consulting services to help businesses of any size to design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid deployment model. Progent can assist your company to assess the value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

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  • Catalyst Switching Setup and Support
    Catalyst Switch VLAN Computer Consultant

    With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables organizations to realize the full benefits of bringing intelligent services into their networks. Cisco's Catalyst switch technology makes it possible to deploy capabilities to make your IT network sufficiently available to handle real-time requirements, expandable to support growth, secure enough to guard confidential information, and designed for differentiating and managing traffic flows to streamline system operations. Progent's CCIE certified engineers can show you how to pick out and deploy Catalyst switches that make sense for your business. In addition, Progent's CISM and CISSP certified security consultants can help you develop a strategic protection policy and configure Cisco switches so they powerfully enforce your security policies. Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2940 switches, Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.

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  • Technology Consulting Services Shared Help Desk
    24/7 Online Support Services Virtual Help Desk

    Progentís Help Desk Co-management service allows your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the top shared PSA platform for handling service requests, ticketing, ownership, progress tracking, and metrics.

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  • After Hours Lync Server 2013 and Active Directory Consulting
    Microsoft Lync 2013 Support

    Lync Server 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, as well as VoIP and PSTN telephony. Lync 2010 can extend the functionality of Exchange Server, SharePoint and Office desktop or cloud-based Office 365 and streamlines management via integration with Windows AD. Lync can also cut expenses by doing away with Voice-over-IP hardware and subscription services, PBX systems, or legacy teleconferencing technology. Progent's Microsoft-certified unified communications experts can provide online and on-premises support services to help you to maintain and troubleshoot your current Lync Server 2010 deployment or evaluate the benefits of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's new version of the product family. Progent can also assist you to plan and carry out a smooth Skype for Business migration.

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    For help creating, improving, or repairing business aplications for Microsoft Windows, any version of Linux, or the Web, Progentís expert team of programmers, database designers, and software project managers can help make sure you get the project done on time and within your budget. Progent's experienced application developers can provide cost-effective and expert remote help for jobs as simple as writing VBA macros for Office Excel or as challenging as developing line-of-business RDBMS applications based on SQL Server ,Oracle, or MySQL.

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  • UNIX Migration Consultant
    Sun Solaris Upgrade Help

    Progent can assist your company to design and execute a smooth transition from a Solaris-powered information environment to a network powered by Windows and capable of running Microsoft's familiar office productivity software, business applications, and developer platforms. Progent's Solaris, Windows and Cisco consultants and application specialists can assist you to preserve your information and reduce productivity disruption by designing an effective transition strategy that protects your existing assets in Solaris application and infrastructure. UNIX-to-Windows migration support services offered by Progent include analysis of current environment, migration planning and testing, Exchange migration support, data and application transition, and server and media transition and consolidation.

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  • Microsoft Virtual Machine Manager 2016 Integration Support
    SCVMM 2016 and Operations Manager Remote Support Services

    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network management tools and is intended to offer a unified solution for deploying and managing virtualized fabric and services across hybrid environments that can incorporate private clouds and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can help businesses of any size with all facets of designing, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to upgrade efficiently from older versions of VMM, develop workflows for building and deploying virtual machines and hosts, implement high-availability compute and storage clusters, integrate your datacenter infrastructure with public cloud services, set up virtual switches and load balancers, develop and debug PowerShell scripts, and help you evaluate the strategic advantages of the latest capabilities such as Storage Replica and Host Guardian Service. Progent's hypervisor professionals can provide world-class Windows Hyper-V consulting and VMware vSphere expertise.

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  • UNIX with Windows Integration Services
    Consultant Services Windows, UNIX, Solaris

    Progent's UNIX family support services provide small companies and developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of expertise offers you a convenient one-stop consulting firm to show you how to create and manage a secure and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with major variants of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.

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  • Colocation Center Migration Help and Support
    Data Center Colocation Technical Consultant

    Colocation data centers make it possible for businesses to share world-class data centers for housing computer hardware that supports critical applications and services. Progent's Microsoft and Cisco certified IT experts can assist your small business with all facets of your colocation program such as selecting and migrating to a colocation facility, creating network architecture, specifying hardware, on-site and on-line maintenance, establishing offsite network administration, and training your support personnel.

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  • Online Troubleshooting Microsoft Exchange
    Exchange 2007 Edge Server Consulting

    Progent's Microsoft certified consultants can help you define and deploy an efficient in-place Exchange Server 2007 migration strategy that minimizes productivity downtime, reduces ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-location migrations, Progent has the knowledge and experience to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and consulting services include assistance with the integration of outside vendor enhancements of Exchange 2007 Server and the creation of unified messaging solutions based on Exchange Server 2007.

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  • Urgent Juniper NetScreen 5400 Firewall Security Consulting Juniper NetScreen VPN Security Audit Services
  • Urgent Microsoft Windows 8.1 Migration Remote Support MCSE Expert Certified Online Support Services Windows 8.1 Work Folders
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  • Largest Consultant Hourly Cost PC Consulting
    Consultant Hourly Cost Onsite Support

    Progent's pricing policy is to charge for remote service and in-person help by the minute. Consequently, you are billed just for received support. Progent does not impose a more expensive rate for off-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no minimum fee and requires no retainer for support services provided during normal working hours. Many service firms impose large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be forced to allow minor problems to fester.

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    Teleworker Integration IT Services

    Progent has 20 years of experience assisting small and medium-size organizations to plan, deploy, optimize, administer, and troubleshoot IT networks that incorporate at-home workers.

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  • Remote Support Services Live Communications Server
    Live Communications Server Support Services

    Microsoft Communications Server provides Instant Messaging and presence as part of a scalable, enterprise-grade package offering enhanced protection, seamless compatibility with additional Microsoft software, an expandable, industry-standard development environment, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server offers cost savings and improved business efficiencies, increased worker productivity, and stronger intellectual property protection. Microsoft Communications Server has been replaced by Lync Server, which itself has been replaced by Skype for Business. Progent's certified IM and Presence consultants can provide online and onsite support and troubleshooting help for your Office Communications Server 2007 environment and can help your organization to evaluate the costs and benefits of migrating to Microsoft's Skype for Business. Progent can also assist you to design and execute a smooth upgrade that will add significant strategic value to your information network

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  • Chief Information Officer Network Consultants
    Part-Time CIO Troubleshooting

    Progent offers the part-time assistance of a veteran Chief Information Officer who can offer strategic direction to help your company pick and maintain network technology to meet your current situation and that can be a firm basis for your growth. Progent's temporary Chief Information Officer services provide economic advantages to companies trying to maximize the benefits from their network expenditures but who are without the budget or unwilling to add one more high-level manager to their full-time staff. Since Progent is vendor-neutral, with a large staff of engineers certified to maintain all leading OS platforms and connectivity technologies plus a broad selection and business applications, Progent is in an ideal position to provide objective recommendations along with expert technical help for creating IT systems that match the special needs of your business.

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