Consulting Support for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless smartphones were once one of the most popular solutions for achieving mobile connectivity to messaging, scheduling, web applications, and other vital business data. Progent offers Albany, New York businesses the expertise of BlackBerry-certified professionals who can help organizations to maintain existing BlackBerry environments or migrate smoothly to a modern smartphone solution.

As the sophistication of small business networks has increased, and as the demand for enterprise-class protection, dependability, and disaster recovery has become the norm for companies of all sizes, successful deployment and maintenance of RIM BlackBerry technology has grown more difficult. To deal with issues such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with a variety of email systems and shared databases, small businesses frequently resort to outside consulting firms who offer expertise in RIM BlackBerry integration and maintenance.

Progent offers the services of BlackBerry-certified engineers who can assist small organizations to design, administer, and repair BlackBerry-based solutions economically and effectively, doing away with the requirement for an in-house BlackBerry solutions specialist and reducing the expense and hassle of maintaining mobile work groups. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, combined with Progent's efficient online support model, gives small businesses a budget-friendly alternative for integrating BlackBerry products seamlessly into their business information network.

Progent's engineers can help your business with SQL Server 2019 integration and development support, SQL Server 2016 migration and management support, and Microsoft Exchange Server setup so that your data and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also show you how to upgrade from older versions of BlackBerry and Microsoft technology, configure easy-to-use management utilities so you can monitor and support BlackBerry smartphones throughout your business, define security policies that make sense for your company, develop custom mobile software, and make sure that your IT network infrastructure is properly designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your regular backup procedures so that it can be recovered rapidly and thoroughly.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines management and maintenance of BlackBerry wireless handsets, offering a centralized solution for handling key tasks such as smartphone deployment, updates, and retirement and also providing a strong foundation for security and high availability. BlackBerry Enterprise Server delivers transparent communication between Microsoft Exchange Server, Novell GroupWise, or Lotus email servers and BlackBerry users and allows remote synchronization.

BlackBerry Enterprise Server Configuration Support

BlackBerry Enterprise Server includes a wealth of data protection capabilities beginning with advanced encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server based on AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows great versatility in adjusting degrees of security to match the special needs of your mobile environment. Progent's BlackBerry certified consultants can assist you to select advanced security features and enable them wirelessly. Examples of these wirelessly configurable security features include:

  • Disable a BlackBerry device
  • Erase information from a missing or stolen BlackBerry smartphone
  • Lock out Bluetooth
  • Enable built-in defenses against malware

BlackBerry BES Server also provides flexibility in selecting ways to prevent users from installing or running unsecure or unauthorized software. Progent can assist you to select protective techniques like:

  • Specify exactly which programs are allowed on the device
  • Block third-party applications from using persistent memory on the BlackBerry smartphone
  • Determine which resources third-party applications can use on the smartphone
  • Limit the kinds of connections external applications running on the smartphone can initialize
  • Block all third-party applications from being installed or run on the BlackBerry smartphone

Expert BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's certified RIM BlackBerry engineers are available online to provide prompt assistance to companies in the Albany area or anywhere in New York. Progent's seasoned remote consulting team has helped businesses solve computer issues and reduce IT service costs in every state in the U.S. and built a substantial following of satisfied clients. (Refer to Progent's client testimonials.)

Progent can provide remote consulting support for a wide array of technologies related to BlackBerry products including synchronization, configuration with Microsoft Exchange, setting up BlackBerry BES Server, and strengthening mobile security. Major RIM BlackBerry certifications earned by Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to perform basic technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, modifying user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's seasoned experts can in addition help you to troubleshoot a broad range of issues concerning synchronization, handset detection, messaging reconciliation, web access, wireless connectivity, IM, workstation application configuration, and Desktop Redirector.

As a top innovator in providing nationwide online help for small business networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless support costs low and, by dealing with problems quickly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, repair, and produce documentation for a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology needs analysis, solution architecture, installation strategy and execution, performance tuning, design of a fault-tolerant environment, data backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your functional objectives and to create a mobile wireless system that fits within your IT budget and aligns with your business plans. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist you to decide which management model and physical components meet your requirements, and evaluate your messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed choices concerning options for software versions, server hardware and storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry-certified consultant can assist you to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security specialists to run network-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry solution.

Contact Progent for Assistance from a BlackBerry-Certified Professional
If you wish to ask Progent about engineering expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.



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    Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost over Cisco's popular ASA 5500-X firewalls and offer centralized management of advanced cybersecurity capabilities like application visibility and control, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall experts can assist you to design and carry out a smooth upgrade to Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to integrate Firepower firewalls with Cisco's security services to build and centrally manage IT ecosystems that include branch offices, data centers, private clouds and public clouds.

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    IT Services Hornetsecurity Altaro VM Backup Integration

    Altaro VM Backup from Hornetsecurity offers small businesses a reliable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud environments and also supports low-cost backup to Microsoft Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or on-premises services to assist you to design, install, manage and troubleshoot a comprehensive backup/restore solution powered by Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent offers a managed backup/restore service powered by on Altaro VM Backup.

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  • Largest Exchange 2016 Mailbox migration Consultant Services
    Exchange 2016 Disk Availability Group Engineer

    Progent can help your business in all facets of your upgrade to Exchange 2016 including designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; determining storage requirements for your VMs, databases and logs; configuring HLB for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web.

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    Specialists Dell DRAC

    Remote management cards offer IT managers complete control of a server without the need for an on-site presence. Through remote management cards, all console screen data plus keyboard and mouse functionality are exported to a remote session to a support professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified consultants can help you to plan, deploy, and support a fault-tolerant business network that incorporates remote management cards and Progent can utilize these remote server management cards to provide low-cost off-site technical assistance. Progent has experience with a number of remote server management cards including Aten remote management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.

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    Technology Consulting Citrix Desktop Studio

    Citrix has developed a powerful family of platforms that deliver enterprise-level manageability, expandability, and performance for virtualizing servers and for server-based delivery of virtual Windows desktops and applications. For delivering virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For making and managing virtual servers, Citrix offers Citrix XenServer and Citrix Essentials for Microsoft Hyper-V. Progent's Citrix-certified consultants can help you to evaluate the business advantages of Citrix virtualization products and can help you design, test, implement, optimize, and support Citrix virtualization platforms.

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  • Dynamics GP System Upgrade Consult Akron
    Akron Dynamics GP Update Engineers

    Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for over 20 years and Progent has delivered integration, customization, training, and debugging since the product's debut. Progent can provide in-depth support for upgrading out of date Dynamics GP ERP systems. Progent can help you to plan, test, and implement an efficient upgrade from a a legacy version to the newest edition of Dynamics GP.

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  • Consulting Services Barracuda Networks F400C Series Firewalls
    Barracuda Networks F-Series Firewalls Cybersecurity Company

    Barracuda's affordable CloudGen Firewall devices offer web filtering, remote connectivity, SSL tunnel VPN, high-security SD-WAN, and modern Zero-Trust protection with centrally managed and monitored services encompassing your entire enterprise including on-premises, public cloud, and hybrid network models. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform. Progent can deliver the depth of skill to serve as your one-stop source for network help, maintenance, training, and security expertise.

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  • Windows 10 Compatibility Testing Consulting Companies After Hours Microsoft Windows 10 Configuration Manager Engineers
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  • Best Windows 10 MDT Services
    Windows 10 OneDrive Network Consultant

    Progent's Microsoft-certified consultants can help organizations of any size to assess Windows 10 or to migrate to Windows 10 from an older version of Microsoft Windows. Online and on-premises assessment and upgrade support for Windows 10 provided by Progent's consultants include ROI analysis, project supervision, application compatibility testing, test lab systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile management and synchronization, teleworker access, data and identity security, automated provisioning and management, infrastructure design, wired/wireless convergence, disaster recovery planning, webinar training for network management staff and users, and ongoing Call Center support services.

  • Windows Server 2012 R2 Configuration Manager Network Engineer Windows Server 2012 R2 Hyper-V Remote Troubleshooting
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