Consulting and Technical Support Services for BlackBerry Solutions
BlackBerry ConsultantsBlackBerry mobile smartphones were once one of the most successful solutions for maintaining mobile connectivity to messaging, calendars, web applications, and other vital business information. Progent can provide Albany, New York businesses support from BlackBerry-premier experts who can help businesses to manage existing BlackBerry environments or migrate efficiently to a more popular mobile solution.

As the complexity of small company IT technology has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has become the norm for companies of all sizes, effective deployment and support of BlackBerry solutions has become increasingly difficult. To deal with areas like data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging systems and shared databases, small organizations frequently turn to external support firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-premier engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry-based environments affordably and efficiently, dispensing with the necessity for an internal BlackBerry technology specialist and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, coupled with Progent's proven remote support capabilities, gives small businesses an economical alternative for incorporating BlackBerry products seamlessly into their IT network.

Progent's experts can help you with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your data and messaging infrastructure operate optimally with BlackBerry BES Server. Progent can also help you to upgrade from older releases of BlackBerry and Microsoft technology, set up streamlined management tools so you can monitor and control BlackBerry devices across your company, define security policies that are right for your company, develop custom wireless applications, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help ensure that your BlackBerry data is included in your scheduled backup processes in order that it can be recovered rapidly and safely.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Integration Services for BlackBerry BES Server
BlackBerry Enterprise Server streamlines administration and maintenance of BlackBerry devices, offering a single solution for controlling key jobs like device deployment, updates, and retirement while also providing a solid infrastructure for security and high availability. BlackBerry BES Server supports seamless communication between Exchange Server, Groupwise, or Domino messaging servers and BlackBerry smartphones and supports wireless synchronization.

RIM BlackBerry Enterprise Server Configuration Support

BlackBerry Enterprise Server provides a wealth of security capabilities beginning with automatic data encryption of information transmitted between a BlackBerry wireless handset and BES Server using AES or Triple DES. BES Server also allows great versatility in adjusting levels of security to match the special needs of your company's environment. Progent's BlackBerry certified consultants can help you to select powerful security features and enable them remotely. Samples of these wirelessly selectable security features include:

  • Lock down a BlackBerry smartphone
  • Erase information from a lost or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Activate internal protection against malicious attacks

BES Server also offers versatility in selecting how to prevent users from installing or executing unsecure or unauthorized software. Progent can assist you to select blocking techniques such as:

  • Specify exactly which applications are permitted on the device
  • Block external programs from allocating non-volatile memory on the device
  • Select which resources third-party programs can access on the smartphone
  • Limit the kinds of connections third-party programs running on the device can initialize
  • Block all external software from being installed or run on the BlackBerry smartphone

Professional BlackBerry Technical Services Available Online from Progent
Progent's authorized RIM BlackBerry support specialists are accessible by phone to provide expert assistance to businesses in the Albany area or anywhere in New York. Progent's seasoned remote consulting team has helped businesses resolve network issues and reduce IT service expenses in every state in the U.S. and built a substantial base of loyal clients. (See Progent's customer testimonials.)

Progent can provide online help for a wide array of technologies related to RIM BlackBerry products including wireless synchronization, integration with Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Major BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and produce documentation for a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and network requirements assessment, system architecture, roll-out strategy and implementation, performance optimization, design of a high-availability architecture, information backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to create a mobile wireless solution that meets your information technology budget and supports your business plans. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to accommodate a BlackBerry BES Server, assist your organization to determine which management approach and hardware products meet your needs, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions about options for software versions, server hardware and storage, network design, and application set up.

To maximize network security, Progent's BlackBerry-certified consultant can help you to select and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-premier security engineers to run network-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to install and remove BlackBerry device clients on Exchange and Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, back up and manage storage groups, configure permissions, install the MDS and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, create, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry-certified consultant can support your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Specialist
In order to contact Progent about consulting help for BlackBerry wireless integration, call 1-800-993-9400 or visit Contact Progent.



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