Consulting Support Services for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless smartphones were at one time among the most successful solutions for maintaining mobile access to messaging, scheduling, web-based programs, and other critical business data. Progent offers Albany, New York companies the services of BlackBerry-certified professionals who can help companies to manage existing BlackBerry deployments or migrate smoothly to a modern smartphone solution.

As the complexity of small company IT technology has increased, and as the demand for enterprise-class security, dependability, and recoverability has become the norm for organizations regardless of size, effective integration and maintenance of RIM BlackBerry technology has become more difficult. To address issues such as security, business continuity, and synchronization of BlackBerry PDAs with diverse email servers and shared databases, small businesses frequently turn to outside consulting firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-premier consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry solutions economically and efficiently, eliminating the need for an in-house BlackBerry solutions specialist and lowering the expense and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's proven remote service delivery capabilities, provides small businesses an economical alternative for integrating BlackBerry technology seamlessly into their business information system.

Progent's experts can help your business with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your database and messaging infrastructure function optimally with BlackBerry BES Server. Progent can also assist you to migrate from older versions of BlackBerry and Microsoft technology, configure easy-to-use administration tools so you can monitor and control BlackBerry smartphones throughout your company, define security policies that are right for your business, customize wireless software, and make sure that your IT network architecture is properly designed to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored quickly and thoroughly.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services

Consulting and Technical Help for BlackBerry BES Server
Research in Motion's advanced solution for managing big collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful software enables Microsoft Exchange Server, Domino, or Novell GroupWise clients to send and receive emails that stay encrypted in wireless transit to ensure maximum security. BlackBerry BES Server also simplifies a wide variety of crucial administrative tasks ranging from BlackBerry configuration and upgrades to mobile security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-premier engineers can help you utilize RIM BlackBerry BES Server to do basic jobs such as:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Update BlackBerry smartphone software remotely
  • Control user and group configurations with BlackBerry's extensive library of IT policies

Progent's BlackBerry-certified engineers can also help your company to utilize BES Server to implement important procedures not available with the entry-level BlackBerry BES Server Express. These procedures include:

  • Install and support BlackBerry's high-availability infrastructure using VMware
  • Install BlackBerry devices remotely
  • Set custom management roles
  • Automatically track and report on the integrity of your BlackBerry solution

Progent's Online BlackBerry-certified Technical Support is Fast and Economical
For companies in Albany, New York who want quick and affordable help from a certified RIM BlackBerry support professional, Progent provides efficient online assistance from a seasoned support staff who have provided network solutions to companies in each state in the U.S. (See Progent's customer testimonials.)

Remote support avoids travel expense and enables specialists to solve problems rapidly, allowing you to minimize lost productivity. Progent's RIM BlackBerry specialists have earned certifications in the entire range of BlackBerry solutions and offer expert help in areas including fixing synchronization issues, deploying BlackBerry BES Server, and creating a protected, fault-tolerant system architecture for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist you to perform basic support functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email solution. Progent's seasoned experts can also help you to troubleshoot a wide array of issues associated with synchronization, device detection, email consistency, web browsing, wireless connections, IM, PC software configuration, and Desktop Redirector.

As a leader in delivering countrywide online consulting services for small office networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your wireless support costs at a minimum and, by resolving issues promptly, improves the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry expert can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures such as resolving enterprise activation issues, registering and deleting BlackBerry device users, activating passwords, configuring wireless software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate management tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using WiFi for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and help your company to select and install sensible security configurations.

Progent's certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Microsoft Exchange. Progent's BlackBerry consultant has expertise in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can show you how to install and remove BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System and Instant Messaging, install access control lists, manage Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

Call or Email Progent for Help from a RIM BlackBerry-Certified Specialist
To contact Progent about professional assistance for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.

An index of content::

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    Remote 24x7 monitoring, proactive alarms, and actionable analytical reporting are vital to preserving the health of your network and eliminating unnecessary and costly disruptions. Remote Monitoring and Management technology has advanced so far that businesses of all sizes can afford a level of protection that was previously reserved for large enterprises. Progent can provide several Remote Monitoring and Management solutions available as economical service packages designed to assist you to detect and fix a an array of network problems before they can disrupt your business.

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    Progent's support services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your virtual and physical; servers, endpoints printers and scanners, network infrastructure appliances like routers and Wi-Fi access points, and IoT devices such as alarms and robotics.

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    Progent's Citrix-accredited consultants can help you to evaluate the strategic advantages of XenServer and other Citrix products, and can assist your IT organization to design, test, execute, troubleshoot, and maintain a Citrix XenServer solution. Progent can in addition assess your existing Citrix technology environment and help you to optimize resource utilization, performance, security and compliance, uptime, and disaster recovery.

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    Progent can provide affordable remote consulting to help companies to integrate Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, system design and review, pilot testing, configuration, administration, performance tuning, software license management, disaster recovery solutions, and security.

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