Consulting Support Services for BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were at one time among the most successful solutions for achieving location-independent connectivity to email, calendars, web-based applications, and other vital business data. Progent can provide Albany, New York businesses the services of BlackBerry-certified experts who can assist businesses to maintain existing BlackBerry environments or transition smoothly to a modern smartphone solution.

As the sophistication of small company IT technology has expanded, and as the demand for world-class protection, dependability, and disaster recovery has become the standard for organizations of any size, effective integration and support of RIM BlackBerry solutions has become increasingly difficult. To address issues like security, business continuity, and synchronization of BlackBerry PDAs with a variety of messaging servers and corporate databases, small organizations frequently turn to external consulting firms who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the expertise of BlackBerry-premier engineers who can assist small organizations to design, administer, and troubleshoot BlackBerry solutions economically and efficiently, eliminating the necessity for an internal BlackBerry solutions expert and lowering the expense and stress of maintaining mobile workers. Progent's BlackBerry technology specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, combined with Progent's proven remote service delivery capabilities, gives small companies an economical alternative for incorporating BlackBerry technology seamlessly into their IT system.

Progent's engineers can help your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and email systems function optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft software, set up easy-to-use administration utilities to enable you to monitor and support BlackBerry smartphones across your company, recommend security policies that make sense for your company, develop custom wireless applications, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry users. Also, Progent's business continuity consultants can help ensure that your BlackBerry information is incorporated in your regular backup processes in order that it can be recovered rapidly and safely.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and maintenance of RIM BlackBerry wireless handsets, providing a single platform for controlling key tasks like smartphone deployment, updates, and retirement while also providing a solid foundation for security and high availability. BlackBerry Enterprise Server delivers seamless communication between Exchange, Groupwise, or Domino messaging servers and BlackBerry handsets and supports over-the-air synchronization.

BlackBerry BES Server Troubleshooting Help

BlackBerry BES Server offers a wealth of data protection options beginning with advanced data encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also allows great flexibility in selecting levels of protection to match the specific requirements of your company's network. Progent's BlackBerry certified engineers can assist you to select advanced security features and activate them remotely. Examples of these over-the-air configurable security settings are:

  • Lock down a smartphone
  • Wipe data from a lost or stolen smartphone
  • Lock out Bluetooth
  • Activate internal defenses against malicious attacks

BlackBerry BES Server also offers flexibility in selecting mechanisms to prevent BlackBerry users from loading or running unsafe or unauthorized software. Progent can help you to choose blocking processes such as:

  • List precisely what applications are allowed on the device
  • Block third-party applications from using non-volatile storage on the device
  • Determine what resources third-party programs can access on the BlackBerry smartphone
  • Limit the types of access external software running on the BlackBerry smartphone can initialize
  • Prevent all third-party programs from being installed or executed on the BlackBerry device

Progent's Online BlackBerry-premier Technical Support is Quick and Affordable
For businesses in Albany, New York who require quick and economical help from an authorized BlackBerry support expert, Progent offers effective online help from a veteran network support staff who have delivered IT solutions to companies in every state in the United States. (Refer to Progent's customer testimonials.)

Online consulting services eliminates travel costs and enables specialists to fix technical issues quickly, so you minimize lost productivity. Progent's BlackBerry consultants have been awarded certifications in the entire range of BlackBerry solutions and can provide expert help in fields including fixing synchronization problems, setting up BlackBerry BES Server, and designing a secure, high-availability network infrastructure for RIM BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, troubleshoot, and produce documentation for a wireless environment based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology requirements analysis, solution design, installation planning and implementation, performance optimization, design of a high-availability architecture, information backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to design a wireless environment that fits within your information technology budget and supports your business strategy. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to accommodate a BlackBerry BES Server, assist your organization to determine which management model and equipment meet your needs, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed decisions about alternatives for software versions, server hardware and mass storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry consultant can help your company to select and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security engineers to perform network-wide security assessment and compliance validation and suggest enhancements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in an email system based on Exchange Server. Progent's BlackBerry-certified consultant has expertise in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone clients on Exchange and Windows Active Directory, set up, track, and manage BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Microsoft Exchange Server data flow, generate, edit, and assign wireless LAN and VPN configurations, set up SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent for Help from a BlackBerry-Certified Specialist
If you wish to get in touch with Progent about consulting support for BlackBerry wireless technology, phone 1-800-993-9400 or see Contact Progent.



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    Progent's Cisco-certified Wi-Fi integration experts can help you to deploy, administer, and troubleshoot Cisco Wi-Fi devices such as Aironet and Meraki 802.11ac Wi-Fi access points plus Cisco's Wireless Network Controllers.

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    Progent's Microsoft-certified Windows Server 2019 experts can help your organization to design and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-hosted or hybrid deployment model. Microsoft Windows Server 2019 offers significant enhancements in capacity, speed, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, resilience, and Linux support.

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    Cisco's Meraki family of access and aggregation switches are designed for environments ranging from small branches to large campuses. Progent's Cisco-certified consultants offer affordable remote consulting to help your company to design and deploy an efficient network architecture that incorporates Meraki MS switches, simplify network administration with Meraki's cloud-centric management architecture, define policies to ensure compliance, develop and validate a disaster recovery strategy, and resolve issues related to any aspect of your Meraki ecosystem. Progent can also assist you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi access points to build a cohesive networking infrastructure.

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    Progentís computer outsourcing services for small businesses include designing Windows XP, .NET Server, and BackOffice environments, managing migrations XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk Call Center, remote and on-site repair, fixing chronic IT problems, and producing a comprehensive security strategy. Progent can show you how to enhance network reliability and throughput via zero-downtime configuration, redundant network topology, and proactive network monitoring. Progent also offers special project help for large-scale upgrades and can help with requirements assessment, product identification, BOM production, sourcing selection, purchasing logistics, and full documentation. Progentís computer outsourcing service also includes education for office productivity products such as Office XP.

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    Progentís IT outsourcing packages offer affordable network consulting for small businesses. Whether it includes designing network infrastructure, creating an in-house Help Desk or outsourcing a one, deploying a new email system, monitoring your network, or developing an on-line business application, outsourcing your IT technical services can reduce expenses and minimize risks, allowing network support budgets to grow in a more linear and controlled fashion than is possible by assembling a bulky, knowledgeable in-house network support organization. Progentís Outsourcing White Paper and flyers tell you how Progent can enable you to build a secure and robust system foundation for your vital business software powered by Windows such as Office XP, Microsoft Office 2003, and Office 2000.

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    Progent's Microsoft-certified consultants can help you to evaluate the advantages of Windows Server 2012 R2 for your company, create pilot systems and migration plans, tune your network for on-premises, multi-location, private or public cloud-based, and hybrid datacenters, train your IT management team, develop a corporate-wide security strategy, streamline network management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.

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    Progent's compensation structure is based on revenue sharing, so similar to being a freelance consultant, your earnings are entirely driven by your generated revenue. Certain Progent support staff focus on lifestyle issues and elect to work at an easy pace, utilizing our self-determined calendar to follow individual enthusiasms such as hiking, car racing, skiing, fishing, travel, or sharing free time with family and friends. Others take advantage of the chance to earn major bucks via hard work and extended days. Progent completely encourages both sides of the spectrum and everything in between.

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    MS Communications Server provides Instant Messaging and Real Presence in a scalable, world-class package featuring enhanced protection, transparent integration with additional Microsoft software, an expandable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can benefit from cost savings and elevated operational efficiencies, increased worker productivity, and stronger IP protection with this easy-to-manage, fault-tolerant IM platform. Effective implementations of Office Communications Server require extensive planning and consideration before roll out. Progent's Microsoft-authorized professionals can provide the skill necessary to deliver all the benefits of Office Communications Server across your entire organization.

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    Progent's Microsoft-certified consultants have over 10 years of experience designing, implementing, enhancing and troubleshooting System Center Operations Manager environments and can provide companies of all sizes expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can assist you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience required to monitor your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid solution. Progent can also assist you to import and customize SCOM 2012 management packs based on leading practices for monitoring network fabric and Microsoft and third-party apps and services. Also, Progent can provide responsive remote or on-premises technical support to assist you to remediate critical issues detected by SCOM 2012.

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    Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners represent the elite organizations who earn the top customer endorsement and are afforded the tightest operational relationship with Microsoft. The understanding, capabilities, and dedication needed to earn the level of Microsoft Certified Partner pays dividends to Progent's customers by enabling Progent to provide your company better solutions for your information system.

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    Email Guard by Postini provides continually updated spam and virus filtering, content filtering, and security from email-based DHA attacks and denial of service attacks. Progent is a Postini aggregator and support firm. If your business is too small to purchase for a regular Postini license, you can still get the use of Postiniís Perimeter Management services through Progentís E-Mail Guard antispam and virus defense aggregation offering. Progentís expert e-mail security professionals can help you devise an email defense strategy that incorporates spam filtering and virus protection technologies and processes.

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  • 24 Hour Enterprise Windows 2003 Information Technology Consulting Firms
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    For large organizations, Progent can supplement internal network support groups by offering extensive background in supporting critical Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server consulting. For the nationwide or worldwide businesses with branches, Progent can perform as a seamless nearby extension of enterprise IT management. Progentís enterprise consulting services include company-wide security, remote branch office support, system design, Sarbox conformance, project planning, and top-level service for multiple location network environments powered by Enterprise Windows 2000. Progent can provide on-site engineers and specialists to assist with a campus move or office move, or a network architect to assist with building or using an Internet Data Center or Hosting Facility.

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  • Engineer Dynamics GP 2015 Azure Integration
    Microsoft Specialists Dynamics GP 2015 R2 Migration

    Dynamics GP 2015 R2 (formerly Great Plains) features a revamped design that enhances cloud readiness, works with the most popular smart phones and tablets, allows one-time login with Microsoft Azure AD, and tightens security and compliance. Dynamics 2015 R2 also simplifies management reporting, includes nine new Workflows, extends the Web Client, and adds more than 100 enhancements to its library of applications. Progent's team of Microsoft-certified consultants offer the broad technical skills and experience to resolve the many IT and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will maximize the business value of your investment in this mission-critical product.

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    Progent's certified Windows 2003 Server consultants can provide computer support and expert consulting services for the entire family of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Microsoft Windows Server 2000. Progent's Microsoft Windows Server 2003 upgrade, integration, administration, and support services include network design, deployment, project management, on-premises and off-site network support and repair, Help Desk services, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.

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    Progent can provide the support of Microsoft-certified engineers as well as experienced software developers, database administrators, project managers, network infrastructure engineers, business continuity planning specialists, and certified data security consultants to assist your business to evaluate the likely benefits of Microsoft SQL Server 2012 for your organization, install pilot systems at your datacenter or at Progent's test lab, design and execute out an efficient transition to SQL Server 2012 from earlier versions of SQL Server or from legacy database platforms, and define an efficient and secure network infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012.

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  • Altaro VM Backup and VMware Troubleshooting
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    Altaro VM Backup software provides small and mid-size businesses a dependable and affordable solution for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, offsite, distributed, and cloud architectures and also enables cost-effective backup to Microsoft Azure storage. Headline capabilities include state-of-the-art inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as low as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, granular recovery capability for specific files and emails, support for Windows CSV and for VMware vCenter for handling larger environments, and support for Volume Shadow Copy Service (VSS) to back up online virtual machines with zero downtime. Progent is an Altaro partner and offers a broad range of consulting services to help you to plan, install, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup.

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    Progent's certified Windows 2003 Server engineers can provide network help and IT consulting for the entire line of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Windows 2003 migration, configuration, administration, and maintenance offerings include system design, deployment, project management, on-premises and remote technical support and troubleshooting, Help Desk services, expert security services, comprehensive outsourcing, and expert co-sourcing.

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