Consulting Support Services for BlackBerry Environments
RIM BlackBerry Consulting ServicesBlackBerry mobile smartphones were once among the most successful products for maintaining location-independent access to email, calendars, web programs, and other critical business information. Progent offers Albany, New York businesses the expertise of BlackBerry-premier consultants who can assist companies to maintain existing BlackBerry environments or migrate efficiently to a more popular mobile platform.

As the sophistication of small company networks has increased, and as the need for world-class protection, reliability, and disaster recovery has become the norm for companies of any size, effective deployment and support of RIM BlackBerry technology has grown more difficult. To deal with areas such as security, business continuity, and synchronization of BlackBerry handhelds with diverse messaging systems and corporate databases, small businesses often turn to outside consulting firms who offer expertise in RIM BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can help small businesses to plan, manage, and repair BlackBerry-based environments economically and efficiently, eliminating the requirement for an in-house BlackBerry technology specialist and lowering the cost and hassle of supporting mobile work groups. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of knowledge, coupled with Progent's proven remote service delivery model, gives small companies a budget-friendly solution for integrating BlackBerry products productively into their information system.

Progent's experts can help your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your database and email infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also show you how to upgrade from older editions of BlackBerry and Microsoft technology, configure easy-to-use administration tools so you can monitor and control BlackBerry devices throughout your company, define security policies that are right for your business, develop custom mobile applications, and make sure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your regular backup processes in order that it can be restored quickly and thoroughly.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
(585) 471-2777 Rochester Network Support Services


BlackBerry Enterprise Server Technical Help
The BlackBerry Enterprise Server offers businesses a single and safe mechanism for integrating BlackBerry smartphones into their email, groupware, and software application environment. BlackBerry Enterprise Server enables wireless BlackBerry users to access Microsoft Exchange, Lotus Domino, or Groupwise messaging and to synchronize BlackBerry handsets with workstations to ensure up-to-date information for collaborative programs such a schedules, contact lists, tasks, IM, and specialized business software. Due to BlackBerry Enterprise Server (BES) support for Exchange Server, users carrying BlackBerry smartphones can have effortless access to Exchange email as well as to IM-capable applications via Microsoft Live Communications Server and Lync Server 2010 support.

BlackBerry Enterprise Server Consulting Services

Progent's BlackBerry-premier engineers can help you design, implement, and troubleshoot BlackBerry Enterprise Server (BES) so that you improve the efficiency of BlackBerry users, simplify the management of a BlackBerry environment, and reduce the expense of maintaining a mobile workforce.

Professional RIM BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's certified BlackBerry support specialists are available online to deliver prompt technical help to companies in the Albany region or throughout New York. Progent's experienced remote technical support team has helped IT organizations solve computer problems and cut IT service costs in every state in the country and established a substantial base of satisfied clients. (Refer to Progent's client testimonials.)

Progent offers remote consulting support for a wide array of issues related to RIM BlackBerry software and devices including wireless synchronization, integration with Exchange, setting up BlackBerry BES Server, and improving mobile security. Major RIM BlackBerry credentials awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can help your company to carry out common technical operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified service professionals can also assist your business to resolve a broad array of issues associated with synchronization, device recognition, email reconciliation, web access, wireless connectivity, Instant Messaging, desktop application configuration, and Desktop Redirector.

As a leader in delivering countrywide online technical assistance for small office IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your BlackBerry technical support expenses at a minimum and, by solving problems quickly, improves the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the skills required to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry expert can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks including resolving enterprise activation problems, registering and deleting BlackBerry smartphone users, activating passwords, configuring over-the-air program installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry consultants can also help you to operate management software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and help your company to define and implement appropriate security options.

Progent's certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry engineer has expertise in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to install and delete BlackBerry smartphone clients on Microsoft Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and user accounts, archive and maintain storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, implement push and pull access control lists, control Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and VPN configurations, set up SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of settings that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Support from a RIM BlackBerry-Certified Specialist
To contact Progent about engineering assistance for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.



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    Progent can assist you to design an upgrade to Teams from Skype for Business or Lync Server and install, manage, and troubleshoot a cloud or mixed deployment of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft 365 apps, Exchange, SharePoint, and your PBX.

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    Progent can assist small and mid-size businesses to implement collaboration software to permit their remote workforce to benefit from positive teamwork with fellow workers and customers.

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    VMM 2016 Database Remote Support Services

    System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of network monitoring and management tools and is designed to provide a unified mechanism for deploying and administering virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can assist organizations of all sizes with all facets of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, show you how to upgrade smoothly from older versions of Virtual Machine Manager, design workflows for creating and deploying VMs and VM hosts, design fault-tolerant scale-out clusters, integrate your datacenter resources with public cloud services, set up virtual switches, write and debug PowerShell scripts, and assist you to evaluate the strategic advantages of new technologies like Storage Replica and Shielded VMs. Progent's certified hypervisor experts can provide world-class Windows Hyper-V consulting and VMware vSphere expertise.

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    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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    Progent can help your organization in any facet of your upgrade to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 as a host for Exchange; designing HA infrastructure for an on-premises, cloud-based or hybrid deployment; migrating mailboxes; planning and configuring Hyper-V virtualization; configuring HLB; configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint; updating firewalls; integration with O365; and setting up Outlook clients.

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    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

  • Windows Hyper-V 2016 PowerShell Consultant Windows Hyper-V 2016 Management Network Consulting
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  • Consultant Services Microsoft Exchange 2007
    Award Winning Microsoft Exchange 2007 Specialist

    Progent's Microsoft certified consultants can show you how to design and implement a smooth in-place Exchange Server 2007 upgrade strategy that minimizes network disruption, reduces ongoing service requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent has the background to complete your project rapidly and economically. Progent's Exchange 2007 support, repair, and consulting offerings include assistance with the integration of third-party enhancements of Exchange Server 2007 and the creation of unified messaging solutions based on Exchange 2007 Server.

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