Consulting Support for BlackBerry Environments
BlackBerry Consulting ServicesBlackBerry mobile PDAs were at one time one of the most successful solutions for maintaining location-independent access to email, scheduling, web applications, and other vital business data. Progent can provide Albany, New York companies the expertise of BlackBerry-premier consultants who can help organizations to maintain their BlackBerry environments or transition smoothly to a more popular mobile platform.

As the sophistication of small company networks has expanded, and as the demand for enterprise-class security, reliability, and disaster recovery has become the standard for businesses of any size, effective deployment and support of RIM BlackBerry technology has grown more difficult. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email systems and company databases, small organizations frequently resort to external consulting professionals who offer expertise in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified consultants who can help small businesses to plan, manage, and repair BlackBerry-based solutions affordably and effectively, eliminating the requirement for an internal BlackBerry solutions expert and lowering the expense and hassle of maintaining mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified network security specialists. This range of experience, coupled with Progent's proven remote support capabilities, gives small companies an affordable alternative for integrating RIM BlackBerry products productively into their information network.

Progent's engineers can assist your company with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Microsoft Exchange Server setup so that your data and email infrastructure function optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft software, set up streamlined administration utilities to help you monitor and support BlackBerry smartphones throughout your business, recommend security policies that are right for your business, develop custom mobile software, and make sure that your IT network architecture is appropriately configured to handle your BlackBerry clients. In addition, Progent's business continuity consultants can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be restored rapidly and safely.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Consulting Help for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and maintenance of RIM BlackBerry smartphones, providing a single platform for controlling critical jobs like smartphone deployment, updates, and deactivation and also offering a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange Server, Novell GroupWise, or IBM Lotus Domino messaging servers and BlackBerry users and supports over-the-air synchronization.

BlackBerry Enterprise Server Configuration Assistance

BES Server offers a wealth of data protection options starting with advanced encryption of messages transmitted between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent flexibility in adjusting degrees of security to match the specific requirements of your network. Progent's BlackBerry certified engineers can assist your company to choose powerful security functions and enable them remotely. Examples of these over-the-air configurable security settings are:

  • Disable a smartphone
  • Erase information from a lost or stolen smartphone
  • Lock out Bluetooth functionality
  • Activate internal protection against malicious attacks

BlackBerry BES Server also offers flexibility in determining mechanisms to prevent BlackBerry users from loading or running unsecure or unauthorized applications. Progent can assist you to select blocking techniques such as:

  • List exactly which applications are permitted on the device
  • Block third-party applications from allocating persistent storage on the BlackBerry device
  • Select what resources third-party software can access on the smartphone
  • Restrict the types of connections external software running on the device can initialize
  • Block all external programs from being installed or executed on the smartphone

Expert BlackBerry Consulting Support Services Offered Online from Progent
Progent's certified BlackBerry support specialists are accessible online to deliver prompt assistance to businesses in the Albany region or anywhere in New York. Progent's experienced remote consulting team has helped IT organizations resolve network problems and cut support expenses in each state in the country and built a large following of loyal clients. (See Progent's customer testimonials.)

Progent offers online assistance for a wide selection of issues related to RIM BlackBerry software and devices including wireless synchronization, integration with Exchange Server, managing BlackBerry BES Server, and improving mobile security. Important RIM BlackBerry certifications awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist you to perform basic technical functions such as setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, editing user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your company email software. Progent's seasoned experts can in addition assist your business to resolve a wide array of problems associated with synchronization, device recognition, messaging reconciliation, web access, mobile connectivity, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online consulting services for small office IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry technical support expenses at a minimum and, by handling problems quickly, improves the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills required to install and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical procedures such as resolving enterprise activation issues, registering and deleting BlackBerry device users, setting activation passwords, implementing over-the-air program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also help you to operate administration software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using WiFi for activation. In addition, Progent can explain the role of operational policies in the BlackBerry BES system and help your company to define and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry-certified consultant offers expertise in key technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to add and remove BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, control Exchange Server data flow, generate, update, and apply WLAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a variety of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, validate, troubleshoot, and document a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry include business and network requirements analysis, solution architecture, deployment planning and implementation, performance tuning, design of a high-availability architecture, information backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to create a wireless environment that fits within your IT budget and aligns with your business strategy. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to support a BlackBerry Enterprise Server, help you to determine which administration approach and hardware products match your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices concerning options for software editions, processors and storage, network design, and application configuration.

To optimize system protection, Progent's BlackBerry consultant can help you to select and enable appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-premier security engineers to run company-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry environment.

Contact Progent to Get Support from a BlackBerry-Qualified Professional
In order to ask Progent about consulting help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.



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