For companies of any size in Albany New York, Progent can provide convenient, fast, and affordable contact with Cisco CCIE-Certified engineers. Cisco CCIEs are top-level networking professionals who earn this prestigious certification by completing rigorous testing overseen by Cisco. CCIE-qualified engineers can tackle the most complicated problems associated with network integration, repair, and configuration. Progent's CCIEs operate closely with Cisco's internal staff in analyzing anomalies with IOS or NX-OS utilities and coming up with temporary alternatives or receiving program updates to correct problems. A Cisco CCIE can detect the origin of computer network difficulties stemming from network appliances or software.

Progent offers fast and affordable remote access to a CCIE specialist so that your company has the opportunity to receive high-level help for complicated network problems that are affecting your business but are outside the experience of your local IT maintenance organization. Progent's Cisco CCIE-Premier network experts can connect to your system using state-of-the-art remote connectivity utilities that allow them to provide fast and cost-effective analysis and remediation of critical network issues.

Progent's CCIE Support Services
The vast majority of CCIEs work for big enterprises or national Internet providers, and consequently their help is not readily accessible to the general public. Progent is among the rare support providers to make CCIEs accessible to help small and medium sized businesses. In addition, Progent offers fast contact with a CCIE by phone so that you can receive timely support for complex network issues that are hurting worker productivity. To find out how to talk to a Progent CCIE for timely assistance with your network, visit Progent's online network assistance.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Progent maintains one of the largest teams of Cisco-premier CCIE experts of any independent support company in the United States. As a result, Progent can provide unbeatable skill in finding network infrastructure solutions focused on Cisco technology. Since Progent is also a Microsoft Partner and offers expert application help for a broad range of popular applications, Progent can deliver comprehensive information technology solutions that maximize the business value of your network.

CCIEs represent an excellent value because their depth of experience allows them to resolve the most complex problems quickly. In common scenarios, less seasoned engineers can burn up hours or days struggling with a task that an experienced CCIE can resolve in a few minutes. The majority of Progent CCIEs are not only expert at Cisco technologies, but have a variety of recognized industry credentials including Microsoft Certified Systems Engineer (MCSE), and a major network protection certification such as CISA or CISM. This permits Progent to provide end-to-end services that incorporate a broad range of IT products without incurring needless costs and delays orchestrating multiple specialists.

Patch Management for Cisco Network Infrastructure Appliances
Patch management is a vital and complex task. Prompt and properly managed patching optimizes security, compliance, uptime, and capability. Haphazard software update management can cause security gaps, compatibility problems, sluggish or erratic responsiveness, unnecessary offline stretches, or unavailability of key functions. Patching involves more than periodic updates of operating systems and apps for servers and endpoints. Firmware patches can be as critical for network infrastructure appliances like switches, firewalls, and wireless APs.

Patch Management Services for Network Infrastructure Appliances

Progent can provide patch management support for infrastructure appliances from Cisco and other vendors

Progent has provided advanced support for Cisco networking products for over twenty years and Progent's support services for software and firmware patch management offer organizations of any size a flexible and cost-effective option for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT network. To learn about Progent's service options for patch management, visit Progent's software update management services.

To learn more concerning Progent's professional support for Cisco network infrastructure, choose a topic:

Additional Consulting Services Available from Progent
In addition to Cisco networking, Progent's consultants offer support for a variety of major areas of information system technology, enabling Progent's experts to deliver end-to-end business solutions for companies of all sizes. A sampling key fields where Progent's IT consultants can provide high-level expertise include: By providing a convenient one-stop source for IT generalists and specialists, Progent is able to deliver fast, inexpensive, and comprehensive IT solutions that align with the specific requirements of businesses in Albany New York.



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    2500 Wireless Controller Online Support

    Catalyst line of wireless controllers simplify the administration of Wi-Fi networks by unifying the provisioning and control of Wi-Fi access points, optimizing wireless throughput by reducing the impact of RF congestion, enhancing wireless uptime with fast failover, and hardening security by detecting threats and analyzing network traffic according to user type and locale. Progent can help you to configure Cisco Wi-Fi controllers to manage Wi-Fi networks of all sizes. Progent can assist you to administer and troubleshoot your current Cisco-based Wi-Fi solution or carry out a smooth transition to Cisco's modern Wi-Fi controller solutions.

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    24-Hour WSUS Professionals

    Microsoft WSUS allows IT administrators to install and track the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft WSUS, IT personnel can completely and effortlessly manage the distribution of updates that are published via Microsoft Update to servers and workstations in an organization. Progent can help you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft WSUS deployment, configuring user's computers, establishing the Group Policy settings, and ensuring your Microsoft SUS GPO is linked to an Active Directory container that makes sense for your network environment.

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