For organizations of any size in Albany New York, Progent can provide easy, quick, and affordable access to Cisco CCIE-Premier engineers. CCIEs are world-class network experts who earn this prestigious recognition by completing rigorous testing by Cisco. CCIE-certified consultants can handle the most complicated problems associated with network deployment, repair, and configuration. Progent's CCIE-certified support specialists operate closely with Cisco's internal engineers in analyzing anomalies with Cisco IOS or Cisco NX-OS utilities and developing temporary alternatives or obtaining software patches to fix problems. A Cisco certified CCIE knows how to pinpoint the origin of network problems stemming from network appliances or software.

Progent can provide fast remote access to a CCIE expert so that your company has the opportunity to get timely help for complex network problems that are impacting your business but are outside the scope of your ordinary IT support resources. Progent's Cisco CCIE-Premier engineers can connect to your network using advanced remote support utilities in order to provide rapid and cost-effective analysis and repair of critical network issues.

Progent's CCIE Support Services
The vast majority of CCIEs are employed by big corporations or nationwide ISPs, and so their help is not easily accessible to smaller businesses. Progent is one of the few service providers to make CCIEs accessible to help small and medium sized businesses. In addition, Progent can provide fast contact with a CCIE by telephone so you can receive immediate support for urgent network problems that are reducing business efficiency. To find out how to contact a Progent CCIE for timely help with your network, visit remote network troubleshooting.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services

Cisco's extensive family of current and vintage infrastructure appliances familiar to Progent includes ASA Series Firewalls and PIX Series Firewalls, the Catalyst Firewall Services Module, protected broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed APs and switches, VoIP phones and systems, Catalyst and Nexus family switches, as well as data protection and Virtual Private Network solutions. Maintaining one of the largest teams of Cisco-certified CCIE consultants of any independent consulting company, Progent has priority access to Cisco's engineering support specialists and Cisco's latest training resources to keep at the leading edge of connectivity solutions.

Software Update Management for Cisco Network Infrastructure Devices
Patch management is a vital and complex process. Timely and correctly managed patching maximizes cybersecurity, regulatory compliance, uptime, and functionality. Haphazard software update management can result in security gaps, compatibility issues, slow or erratic performance, unnecessary downtime, or loss of important features. Patching entails more than occasional updates of an OS and applications for servers and user machines. Firmware updates can be as critical for network infrastructure appliances like switches, firewalls, and Wi-Fi APs.

Patch Management Support for Network Infrastructure Devices

Progent offers software update management expertise for network devices from Cisco and other vendors

Progent has delivered high-end assistance for Cisco infrastructure appliances for over two decades and Progent's managed services for patch management provide organizations of all sizes a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic IT network. To find out about Progent's service options for firmware update management, visit Progent's patch management services.

To learn more information concerning Progent's professional support services for Cisco network technology, select a subject:

Additional Support Expertise Offered by Progent
Progent can also provide a broad selection of IT consulting expertise in vital areas to assist businesses to convert Cisco infrastructure technology into a cohesive IT system that delivers competitive value. A few of the consulting services offered by Progent's subject matter experts include project management expertise, VMware vSphere and vCloud planning and deployment, VMware Site Recovery Manager (SRM) business continuity consulting, VMware NSX network virtualization design and integration, Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration services, Windows 2016 hybrid cloud solutions, Microsoft Hyper-V consulting, disaster recovery planning and testing, Windows Server 2012 R2 support, security vulnerability assessment, database administration and application services, and part-time CIO services.

Progent can also assist your company you to design, deploy, administer and troubleshoot enterprise hybrid cloud solutions that combine local and cloud infrastructure and that utilize Cisco networking technology. (Find out about Progent's Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services enterprise hybrid cloud solutions, and Google Cloud Platform planning and integration expertise.)

By offering an efficient one-stop source for network generalists and application experts, Progent is able to tailor fast, affordable, and thorough information technology solutions that match the special needs of businesses in Albany New York.

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    Small to middle size companies can now enjoy all the benefits of Microsoft System Center Operations Manager 2007 and also have fast access to Progent's Microsoft certified network consulting professionals. With Progent's affordably priced IT support programs, mid-size businesses can select a basic co-sourcing service program built around Microsoft Operations Manager with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing solution. Progent supports Operations Manager to provide small company networks world-class availability, security and productivity.

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    Progent uses an enterprise-class service reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service documentation transmitted by each consultant to every customer. The practice of documenting and organizing service activity results in more effective service and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who won't release vital service information.

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    Progent can assist you with any phase of Azure cloud migration such as requirements analysis, readiness assessment, solution architecture, pre-production testing, implementation, automated management, performance optimization, license controls, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can help you to set up and troubleshoot firewall appliances and VPN connections so that your users can safely connect to Azure resources, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft technologies to run in the cloud including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist your organization to set up a hybrid cloud environment that transparently combines physical datacenters with Azure-based services.

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    Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can eliminate up to half of the time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it.

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    Progent can help you plan and implement an efficient migration to Dynamics GP so that you retain your information, improve your protection, modernize your management reporting, take complete advantage of Microsoft Office support, and minimize productivity disruption by designing and executing a smart migration strategy. Progent can also help train new Microsoft Dynamics GP/Great Plains users so you don't waste productivity. Progent can improve your company reports and management analytics by offering Crystal Reports help, FRx assistance, and Microsoft Excel support. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and designing with VBasic, XML and other platforms make it possible to create specialized line-of-business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP 2010/Great Plains 2010.

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    Progent's Standard Help Desk Services offer a complete service desk solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Help Desk services are offered at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems.

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    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools by SentinelOne to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks.

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    Microsoft SQL Server 2014 incorporates major improvements in key areas including performance, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works transparently across all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and onsite consulting services that include system design, deployment, administration, remediation, and software development expertise to enable organizations of any size to realize fast return from their SQL Server 2014 investment.

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    Microsoft Exchange Server 2013 includes major improvements to the capabilities of Exchange 2010 and delivers powerful innovations plus a redesigned structure. These improvements favorably impact vital IT areas including ease of administration, high availability (HA), compliance, operational costs, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting professionals can help you evaluate the potential business benefits of upgrading to Exchange Server 2013, create a cost-effective test and rollout plan, and educate your IT staff to maintain your Microsoft Exchange 2013 solution. Progent can also provide affordable online consulting and support and management for Exchange 2013.

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    Progent can provide the part-time or temporary services of a seasoned Chief Information Officer to provide a broad perspective to assist your company pick and maintain network solutions to match your current needs and that can be a solid basis for your future growth. Progent's part-time or temporary Chief Information Officer services offer economic advantages to organizations who want to maximize the impact of their IT expenditures but who are without the budget or hesitant to add one more executive-level position to their head count. Since Progent is vendor-agnostic, with a sizable staff of consultants certified to support all major OS platforms and networking technologies plus a broad selection and business software, Progent is in an ideal position to offer objective recommendations as well as advanced technical help for developing information solutions that match the special needs of your organization.

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