For companies of any size in Albany New York, Progent offers convenient, fast, and affordable communication with Cisco CCIE-Certified engineers. Cisco CCIEs are world-class network experts who achieve this prestigious recognition only after strenuous examinations by Cisco. CCIE-qualified engineers can handle the most complex issues associated with network integration, troubleshooting, and optimization. Progentís CCIEs operate closely with Cisco's internal staff in analyzing problems with Cisco IOS or NX-OS utilities and developing temporary alternatives or obtaining software patches to correct problems. A Cisco-qualified CCIE can detect the origin of network difficulties whether from network appliances or software.

Progent offers affordable remote access to a CCIE specialist so that you has the opportunity to get timely assistance for complex network problems that are affecting productivity but are outside the scope of your ordinary IT support organization. Progent's Cisco CCIE-Certified support professionals can connect to your network using state-of-the-art remote support utilities that allow them to provide rapid and cost-effective analysis and resolution of serious network issues.

Progent's CCIE Support Services
The vast majority of CCIEs work for big corporations or national Internet providers, and consequently their skills are not easily accessible to smaller organizations. Progent is among the few consulting organizations that makes CCIEs available to help small and medium sized businesses. In addition, Progent offers quick contact with a CCIE by phone so you can receive immediate help for urgent network issues that are hurting worker efficiency. To learn how to talk to a Progent CCIE for immediate help with your network, visit remote network help.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Progent has one of the biggest groups of Cisco-certified CCIE engineers of any independent support firm in the U.S. As a result, Progent can provide unbeatable expertise in finding networking solutions based on Cisco products. Because Progent is also a Microsoft Partner and provides expert application help for a broad array of business applications, Progent can deliver end-to-end information technology solutions that maximize the strategic value of your information system.

CCIEs represent an excellent value since their deep experience allows them to resolve the most intractable problems quickly. In typical cases, less seasoned engineers can spend many hours or days struggling with a problem that an experienced CCIE can solve in just a few minutes. The majority of Progent CCIEs are not only experienced with Cisco networking solutions, but also have multiple advanced technical credentials such as Microsoft Certified Systems Engineer (MCSE), and a major security certification such as CISSP or CISA. This permits Progent to provide end-to-end services that address a broad range of IT products without incurring extra expenses and delays managing too many consultants.

In order to find out more details concerning Progent's world-class support services for Cisco technology, select a subject:

Additional Support Services Available from Progent
Progent can also provide a a wide array of consulting services in vital practice areas to assist companies to turn Cisco networking products into a cohesive IT system that provides competitive advantage. Some of the consulting services available from Progent's experts include project management support, VMware vSphere and vCloud deployment, VMware Site Recovery Manager application continuity planning, VMware NSX virtual network design and management, Windows Server 2019 migration services, Windows Server 2016 hybrid cloud/on-premises solutions, Windows Hyper-V consulting, disaster recovery planning, Windows Server 2012 R2 support, security vulnerability assessment, DBA and application expertise, and part-time Chief Information Officer services.

Progent can also assist your IT team you to design, deploy, manage and troubleshoot enterprise hybrid cloud solutions that combine local and cloud-based resources and that use Cisco networking technology. (Learn about Progent's Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) enterprise hybrid cloud solutions, and Google Cloud Platform (GCP) integration expertise.)

By offering a convenient one-stop resource for network generalists and specialists, Progent can deliver fast, affordable, and thorough IT solutions that address the unique needs of businesses in Albany New York.



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  • Integration Support Microsoft Exchange 2016 Upgrade Planning
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    Progent can help your business in all phases of your upgrade to Exchange Server 2016 including designing high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying storage capacity required for your virtual machines (VMs), mailbox databases and logs; setting up hardware load balancing (HLB) for high-availability CAS services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

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  • Exchange Server 2016 Migration Planning Network Consultants
    Microsoft Exchange Server 2016 Migration Support

    Progent can assist you in all facets of your migration to Microsoft Exchange 2016 including designing HA architecture for an on-premises, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V strategy; specifying mass storage capacity required for your VMs, databases and log files; configuring HLB for high-availability CAS services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.

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  • Specialists Android Remote Desktop Connection
    Android Active Directory Technical Consultant

    Progent's veteran team of network consultants and application experts have years of experience providing remote and on-premises support for organizations of all sizes who want to incorporate Android phones and tablets into their information systems so that users can communicate and collaborate from virtually anywhere. Progent offers the breadth of skills to solve network issues that span numerous manufacturers and that represent a mix of older and up-to-date information technology. Progent provides cost-effective online technical support to assist you with any aspect of designing, implementing, managing and troubleshooting your BYOD environment. Progent can deliver as-needed support to help you to resolve especially stubborn technical problems, or Progent can provide outsourced or co-sourced project management support to ensure that you finish strategic IT initiatives on schedule and within budget. Progent can help with local, cloud-based, or hybrid network environments and can provide support for operating systems, apps, management utilities and hardware infrastructure. Progent also offers customized group or individual training sessions to show you how to manage and operate Android phones efficiently.

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