For companies of any size in Albany New York, Progent offers convenient, quick, and affordable communication with Cisco CCIE-Certified network experts. Cisco CCIEs are top-level networking engineers who earn this prestigious recognition by completing strenuous examinations by Cisco. CCIE-certified consultants can handle the most complicated issues surrounding network deployment, repair, and configuration. Progent's CCIEs work closely with Cisco's internal staff in analyzing problems with Cisco IOS or NX-OS utilities and coming up with workarounds or obtaining software updates to correct problems. A Cisco-qualified CCIE knows how to isolate the origin of computer network problems stemming from network appliances or software.

Progent offers fast remote contact with a CCIE expert so that you can get high-level help for complicated network problems that are impacting productivity but are outside the experience of your ordinary network maintenance organization. Progent's Cisco CCIE-Certified engineers can access your system via advanced remote support tools in order to perform rapid and low-cost analysis and resolution of serious network issues.

Progent's CCIE Support Services
The vast majority of CCIEs are employed by large enterprises or national ISPs, and consequently their services are not easily available to the general public. Progent is among the few support providers to make CCIEs available to support small and mid-size businesses. Also, Progent offers fast access to a CCIE by telephone so you can receive immediate help for complex network issues that are reducing business efficiency. To learn how to talk to a Progent CCIE for immediate help with your network, visit online network help.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services


Progent has one of the biggest rosters of Cisco-premier CCIE consultants of any independent support company in the U.S. Consequently, Progent offers world-class skill in delivering network infrastructure solutions based on Cisco products. Because Progent is also a Microsoft Certified Partner and offers professional application help for a wide range of business applications, Progent can integrate end-to-end IT solutions that optimize the business value of your information system.

CCIEs are an excellent value because their depth of experience enables them to resolve the most complex problems quickly. In many cases, less qualified consultants can burn up hours or days wrestling with a problem that a certified CCIE can solve in minutes. The majority of Progent CCIEs are not only expert at Cisco networking solutions, but also have multiple advanced industry credentials such as Microsoft MCSE, and a major network security certification such as CISSP or CISM. This allows Progent to offer end-to-end solutions that address a wide array of IT products without incurring extra expenses and delays orchestrating multiple specialists.

Patch Management for Cisco Network Infrastructure Devices
Software update management is an essential and complicated process. Prompt and properly managed patching maximizes security, compliance, availability, and capability. Sporadic patch management can cause security vulnerabilities, compatibility problems, slow or inconsistent performance, needless offline stretches, or unavailability of key features. Patching entails more than periodic updates of an OS and applications for servers and endpoints. Firmware patches can be as essential for network appliances like routers, firewalls, and Wi-Fi APs.

Software Update Management Support for Network Appliances

Progent offers software update management expertise for network appliances from Cisco and other suppliers

Progent has delivered high-end help for Cisco infrastructure products for more than twenty years and Progent's support services for patch management offer businesses of all sizes a flexible and affordable solution for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving information system. To learn about Progent's service options for firmware update management, visit Progent's software update management service plans.

To find out more details about Progent's world-class support for Cisco network technology, select a subject:

Additional Support Services Available from Progent
Besides Cisco products and technology, Progent's consulting professionals can provide advanced support for a variety of major areas of computer technology, allowing Progent's experts to deliver comprehensive IT solutions for companies of all sizes. A few vital areas where Progent can provide world-class expertise include: By offering a convenient one-stop resource for IT generalists and specialists, Progent is able to tailor fast, inexpensive, and comprehensive information technology solutions that address the special requirements of businesses in Albany New York.



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    Progent's Linux consulting services provide small and mid-size companies and software developers support for managing and supporting Linux computers that operate with Microsoft-based technology. Progent offers your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise offers you an easy one-stop source to help you build and maintain a secure and robust mixed-platform network and communications environment that allows Linux and Microsoft interoperability by integrating MS Windows with leading Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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  • Network Security Auditing Protect
    Law, Investigation and Ethics Network Security Evaluation

    For smaller companies, computer security and regulatory compliance is too complex to master yet too dangerous to overlook. The world's largest institutions have been hacked, and the leading cloud services have on occasion been taken down. It looks as though there's no place to run. Progent has made it economical for small and midsize companies to implement vital security projects successfully by providing the benefit of billable time to the nearest minute with no minimum billing for online support. You can have access to a seasoned information expert to deliver just the knowledge you need when you require it. Progent's CISA, CISM, GIAC, CISSP and ISSAP certified consultants can assist you with any level of network security including security audits, virus screening and recovery, spam and email content filtering, email data loss prevention, regulatory compliance reporting, and creating a complete security plan.

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  • SCCM 2007 Software Inventory Computer Consulting SCCM 2007 Software Inventory Online Troubleshooting

  • Customer Relationship Management Support and Help
    Microsoft ERP Consultant

    Progent's team of application experts can provide advanced support, software development, deployment assistance, and webinar training for leading business applications that address key areas including ERP and MRP, general accounting, business reporting, web commerce application development, and the Microsoft Office suite of business productivity software. As a Microsoft Partner with years of background delivering high-level consulting and troubleshooting services remotely, Progent can assist small businesses throughout the U.S. to eliminate the lost productivity and expense associated with travel and on-premises visits without sacrificing the effectiveness of technical support.

  • SCOM Resource Pools IT Consultants SCOM 2012 R2 Integration
  • Outsource Cisco Albany-Clifton Park, NY, U.S.A.
  • SQL Design Firms 24/7 Contract Development SQL Server Capacity Planning
  • SQL Server 2012 On-Call Services Albany New York Outsourcing Services Microsoft SQL 2014 Albany-Schenectady, NY
  • SQL Server 2014 Monitoring Support Outsourcing IT Consulting SQL Server 2014 Monitoring

  • Hornetsecurity Altaro 365 Total Teams Chat Backup Information Technology Consulting
    IT Consultant Hornetsecurity Altaro 365 Total SharePoint Backup

    Progent is an authorized Hornetsecurity/Altaro partner and can plan, install, and manage an implementation of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files stored within your company's OneDrive Accounts and SharePoint Document Libraries, Teams Chats, plus files on Windows-powered endpoints.

  • SQL Server 2016 OLTP Consulting SQL Server 2016 Security Remote Troubleshooting
  • Cisco Small Office Server Support
  • SentinelOne Singularity Complete Integration Professionals SentinelOne Singularity EDR Technology Professional
  • Server Management Online Support Mission Critical IT Applications Consulting
  • Services BlackBerry Albany-Troy, United States Albany-Clifton Park, New York, United States BlackBerry Smartphone Integration Group
  • SharePoint Online Technical Support SharePoint Portal Server IT Consulting

  • Remote Workers Collaboration Software IT Consultants
    IT Consultants Telecommuter Collaboration

    Progent can assist small and mid-size businesses to implement collaborative technology to enable their at-home employees to engage in productive interaction with colleagues and customers.

  • SharePoint Server 2013 Remote Technical Support Microsoft Experts Specialists SharePoint Server 2013

  • Lync Server 2013 and Cisco Unified Communications Engineer
    Microsoft Lync Server 2013 Professionals

    Microsoft Lync 2013, now called Skype for Business, allows organizations of all sizes to build a manageable and protected communications environment that supports the modern BYOD computing model with IM, presence, audio/video and web conferencing with application sharing, and both IP-based and PSTN telephony across a wide range of stationary PCs and handheld clients. Progent's certified Lync Server 2013 experts and system architects can assist your company to evaluate the advantages of Lync Server 2013, design an in-house, cloud-based (with Lync Online) or hybrid model appropriate for your current and future goals, deploy Lync Server 2013 so as to speed up your return on investment, and provide custom online and onsite training to your management team and users. Progent offers expertise in key pieces of a Lync 2013 solution including Windows Server, SQL Server and Exchange, and Progent can help you to integrate Lync 2013 with popular Microsoft 365 applications such as Outlook and PowerPoint.

  • Shared Computer Support Help Desk Support and Setup Supplemental Call Center Computer Engineer
  • Small Business Computer Network Support Companies Small Business Network Administration
  • Small Office Experts Small Office Small Business IT Outsourcing Company
  • Small Offices Design Firm Software Security Consultant Small Business
  • Smartphone patch management Consultants Specialists Software patch management services
  • Albany-Clifton Park Cisco Migration Consultants
  • SonicWall TZ350 Firewall Security Audits Immediate SonicWall PRO Cybersecurity Consultancies
  • Supplemental Call Center Cost Savings Computer Engineer Troubleshooting Shared Call Center Economics
  • Supplemental Service Desk Network Consultant Computer Consultant Shared Computer Support Help Desk

  • Exchange 2003 Server Upgrade Troubleshooting
    Consultant Exchange 2003 Upgrade

    Progent's Microsoft-certified consultants provide technical support and IT consulting services for Exchange 2003 Server, Windows Server 2003, and for the entire line of Microsoft Servers. Progent's migration, integration, administration, and troubleshooting services for Exchange Server include system design, installation, documentation, local and remote troubleshooting, Help Desk Call Center support, certified security evaluation, and comprehensive network management outsourcing.

  • Support Services 5500 Wireless Controller WLAN controller Network Consultant
  • Symantec Security Network Consultant Symantec VelociRaptor Security Consultants
  • Technical Consultant Fault Tolerant Internet Connections Top Ranked High-Availability Internet Network Outsourcing
  • Technical Support Services Video Conferencing Instant Messaging Professionals
  • Cisco Security Consulting Company Albany, U.S.A.
  • Technology Consulting Cisco Firewall Integration Consulting ASA Firewall with Firepower
  • Technology Professional Avaddon ransomware protection and recovery Conti protection and ransomware recovery Consulting
  • Teleworkers Consulting Experts near me in Albany - Cloud Integration Solutions Consultants Albany-Clifton Park, New York Remote Workforce Albany Guidance - Cloud Systems Guidance Albany, USA
  • Teleworkers Consulting Services near me in Albany - IP Voice Solutions Consulting Services Albany-Schenectady Offsite Workforce Albany Guidance - VoIP Systems Consulting Albany-Schenectady, New York

  • Automatic Network Infrastructure Diagrams Configuration
    ProSight Infrastructure Management Online Help

    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, enhance and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems.

  • Cisco Computer System Consultant Albany-Troy, New York
  • Train Online Office PowerPoint Online Office Access Training Computer Consultant
  • Emergency Cisco Network Consulting
  • Troubleshooting Exchange 2010 Network Consultants Exchange 2010 Configuration
  • UNIX, Windows Specialists Solaris with Windows Specialists
  • Ubiquiti UniFi Controller software Professional 24-Hour Ubiquiti Security Gateway Consulting Services
  • Urgent Microsoft T-SQL Design Firm SQL Integration Companies
  • Urgent Skype for Business and Exchange UM Server Consult Specialist Skype for Business high availability
  • WLAN Site Survey Troubleshooting 24-Hour Integration Support 802.11x Wi-Fi Site Survey

  • ASA and PIX Technology Consulting
    Firesight Remote Support Services

    Progent's Cisco-Certified technology consultants offer professional PIX Firewall consulting services encompassing architecture, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector threat protection, and secure connectivity services. Extending from compact, easy-to-install desktop devices for small businesses and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy level of security, speed and reliability for business networks of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and extensive administrative solutions. Progent's network consultants can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

  • Windows 11 Upgrade Specialists Microsoft Experts Online Troubleshooting Windows 11 RPA

  • Mac and Windows Active Directory Computer Consultant
    24x7x365 Windows and macOS coexistence Specialists

    Progent's support experts in Apple OS X and Microsoft Windows technology can show you how to integrate Apple Macintosh and Windows systems into seamless networks with resource sharing and workgroup support. Allowing efficient co-existence among a mix of servers and desktops powered by Mac OS and Microsoft Windows calls for broad knowledge of and background with Apple Macintosh and Windows technology. Progent's experience in Windows and Macintosh service makes it possible to provide world class assistance to companies that depend on these technologies to keep their strategic edge. Progent can also assist you to interface Apple's iPhones and iPads with your Windows environment.

  • Windows 2019 Server Integration Services Expert Microsoft Certified Windows 2022 Outsourcing

  • 24 Hour MSP360 VM Backup Integration Services
    Professionals MSP360 Backup

    Progent's data protection experts can help you to design, deploy and troubleshoot a backup/restore solution built around MSP360 technology. MSP360 offers file/folder or image backup/recovery for virtual machines and physical machines, works with all leading public clouds, and allows businesses to build a backup ecosystem with a minimum Recovery Time Objective and a granular RPO. With ProSight DPS 360 Backup, Progent offers comprehensive monitoring and remote management of your backup system to prevent data loss resulting from human mistakes, computer errors, ill-intentioned users, and malware attacks like ransomware. To read more, go to ProSight Data Protection Services 360 Backup services.

  • Windows 7 Migration Professionals Top Quality Windows 7 Evaluation Professionals
  • Windows Server 2008 Hyper-VI Consulting Windows Server 2008 R2 Integration Support
  • Windows Server 2012 R2 Security Online Troubleshooting 24x7 Windows Server 2012 R2 Private Cloud Technology Consulting
  • Windows Server 2016 Outsourcing Technical Support Albany New York Windows 2008 Server Design Consultants Albany
  • Windows Server 2022 migration Remote Support Services Support and Integration Windows Server 2022 Azure Arc
  • Windows Server Essentials Dashboard On-site Support Specialist Windows Server Essentials Upgrade
  • Management Cisco Albany New York, United States
  • Work at Home Employees Albany Consulting Services - Collaboration Systems Consulting Services Albany New York Albany New York Work at Home Employees Expertise near me in Albany - Collaboration Solutions Consulting
  • Zero Trust Cybersecurity Online Technical Support Duo MFA and Single Sign-on Professionals
  • ransomware cryptoworm recovery Consultant Services 24-7 ransomware business recovery Specialists
  • ransomware removal and restore Engineer Sodinokibi ransomware recovery Professional

  • 24-Hour Enterprise Windows 2000 Network Consulting
    Internet Data Center Computer Engineer

    For large organizations, Progent can leverage internal network support staffs by offering world-class experience in deploying critical Microsoft and Cisco products. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server consulting. For the nationwide or global enterprise with branch offices, Progent can act as a seamless local extension of enterprise IT management. Progent's enterprise consulting services include company-wide security, online branch office support, system design, Sarbox compliance, project management, and top-level support for multi-site network environments powered by Enterprise Windows 2003. Progent can provide on-site consultants and technicians to assist with a site move or office move, or a system architect to assist with building or utilizing an Internet Data Center or Hosting Facility.


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