Albany Work at Home Employees Solutions Support and Consulting
System Planning, Integration, Administration and Help Desk Consulting Experts
Expanding your telecommuter workforce may have a significant effect on network architecture, security/compliance, and corporate culture. Progent has 20 years of experience assisting SMBs to plan, configure, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Albany organization to pick the right tools and follow best practices in building and maintaining a safe virtual solution for teleworkers that facilitates collaboration and delivers top business value. Progent can provide services that go from on demand expertise for helping you over challenging technical roadblocks to full project management or co-management to help you carry out mission-critical tasks.
Progent can assist Albany, New York businesses to with any aspect of creating a high-performing remote work environment by providing network infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk augmentation, security monitoring, backup/restore solutions, and unified management.
Network Infrastructure for an At-Home Workforce
Setting up the network infrastructure needed to support a remote workforce can be especially complicated if you have to accommodate a mix of personal equipment such as PCs and laptops, routers, and wireless appliances from an assortment of vendors and with a mix of OS software and firmware levels. Progent's experience providing online help for both legacy and current IT products in virtual office solutions allows you to make efficient use of your existing network infrastructure and offers ready access to expertise for making necessary updates. Services offered by Progent to help you to create a high-functioning work-at-home infrastructure include:
- Virtual Private Network connectivity makes it possible to establish a safe connection for authorized remote workers to access IT resources situated at your corporate data center or in the cloud. Progent can assist your company to configure and maintain VPN access between your teleworkers and your key IT resources by providing online VPN integration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can assist your remote workers to utilize Cisco's AnyConnect software for secure VPN connections for a wide selection of endpoint devices including Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products enable a telecommuter to see and use a data center PC's desktop. This gives IT managers substantial control over the digital ecosystem of at-home employees and ensures remote users a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect home networks to the Internet and typically support VPN tunnels, local wireless networks, and firewall services. Progent offers top-tier remote consulting for integrating routers from a variety of vendors. See router configuration support from Cisco-certified consultants.
- Home Wi-Fi networks, typically supporting an entire household and guests, are commonly used by telecommuters to connect to their router for work. This can create throughput and security issues. Progent can assist you to mitigate these issues by delivering expertise like Cisco Aironet configuration expertise, Cisco Meraki WiFi installation expertise, and Ubiquiti Unifi WiFi access point setup help.
- Internet connectivity solutions impact the performance and availability of connections between telecommuters and the company network. Business-critical processes may demand backup Internet access in the event the normal connection breaks. Progent offers expertise for identifying service providers, selecting sensible bandwidth and data volume offerings, and setting up fault-tolerant Internet access. See Internet access integration services.
VoIP Integration for Telecommuters
Extending the business phone system to include telecommuters is critical to supporting an effective at-home workforce. A broad range of cloud-centric VoIP platforms are popular with small and mid-size businesses to support telecommuters. Many enterprises depend on Cisco's modern or legacy products for VoIP solutions. Progent can help organizations of all sizes to plan or maintain a telecommuter VoIP service that delivers the flexibility, convenience and security needed for at-home workers. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to assist businesses optimize their existing Cisco VoIP environments to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony capabilities to devices like VoIP phones, media processing platforms, VoIP gateways, and multimedia apps deployed across the network. CUCM supports other mixed media services such as messaging, voice/video conferencing, and team collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified CM expertise.
- Cisco CallManager is Cisco's legacy call-processing software and has been replaced by CUCM. Progent can help you to support your current CallManager deployment or upgrade smoothly to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other legacy VoIP products, visit CallManager consulting.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients working outside the corporate firewall such as telecommuters. Progent can provide expert support for Cisco's earlier generation IP gateways such as the UC520, UC540 and UC560 series as well as for modern Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway configuration expertise.
- Additional VoIP Platforms supported by Progent include Vonage, RingCentral and 8x8. Progent can assist you to expand your wide area network architecture to work with these solutions and deliver as-needed deployment and debugging services.
Video Conferencing for At-Home Workers
A broad range of voice/video conferencing products from major vendors enable online discussions, video conferencing, chat sessions, and screen sharing for both local users and teleworkers. Many companies use multiple products to accommodate their different partners and customers. Progent's communications experts can assist your organization to manage your existing voice/video conferencing environment and optimize the engagement of your remote workforce.
- Skype for Business is Microsoft's popular communications platform that supports presence, IM, audio and video conferencing plus the transparent integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, Excel and Outlook. Progent can provide the skills of Microsoft-certified consultants who can assist your company to deploy and maintain Skype for Business client software to accommodate your remote employees. For details about Progent's support expertise for Skype for Business, see Skype for Business consulting experts.
- FaceTime is Apple's multiuser video phone app for iOS and Mac computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime allow up to 32 concurrent users for video calls. For details about Progent's consulting expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most desktop or mobile devices. Offered via Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, session recording, plus editing and playback for training. To learn more about Progent's consulting services for Cisco Webex as well as for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and content with capabilities that include video conferencing, threaded chat, plus data sharing. To learn more about Progent's support expertise for Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
- Other Conferencing Platforms supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging expertise for these products and assist you to optimize your network infrastructure to host them.
Microsoft Collaboration Software for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office families, offering a powerful ecosystem of applications that create a cohesive user interface for exchanging information across multiple sites and on a broad range of endpoint devices. Progent has delivered online consulting support for SharePoint and Exchange since their initial releases and can assist businesses to deploy these flagship collaboration products to maximize the effectiveness of your remote workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works with Microsoft 365 and supports third-party cloud services to deliver real-time collaboration and communication. Designed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can enable chat, audio/video meetings that include screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for supporting its full range of features. For additional information about Progent's consulting services for Microsoft Teams and Teams Premium, visit planning and configuration expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to facilitate collaboration and information sharing by offering policy-based access to content, workflow, and tools for looking through enterprise-wide information silos. SharePoint enables you to build protected portals that allows remote workforce to view and update consolidated corporate intelligence via Wikis, Blogs, social web sites, and Web Parts. For details about Progent's SharePoint consulting expertise, visit SharePoint integration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange support services, visit deployment consulting services for Exchange.
OneDrive is Microsoft�s shared cloud-based storage service, comparable to GoogleDrive. At-home users can store files to OneDrive, and colleagues can retrieve them safely via a browser. Provided with Office 365, OneDrive allows at-home workers to jointly author files. Edits made offline are uploaded when you go back online. For details about Progent's support services for OneDrive, go to Onedrive integration experts.
Cloud Integration Services for Teleworkers
Progent can provide fast and affordable remote assistance for helping organizations to build, manage and optimize cohesive hybrid network architectures that incorporate internal data centers, teleworkers, branch offices, and public cloud services. Progent can provide expertise for all modes of public cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help at-home workers resolve issues with public cloud access, authentication, and cybersecurity.
Azure is a popular family of public cloud services that enables you to utilize infrastructure, virtual servers, and critical applications hosted on Microsoft's extensive cloud. Azure offers over one hundred services services including the ability to host Windows and Linux-based virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can assist your organization to set up virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, unify identity control with Azure AD, and design backup and recovery systems with Azure Backup. Progent's cloud experts can also help you create secure access to Azure services for at-home workers by setting up and debugging firewall appliances and VPN tunnels. To find out about Progent's consulting services for Microsoft Azure, visit Microsoft Azure expertise.
Microsoft 365, previously branded Office 365, is Microsoft's popular family of business productivity software and cloud-based services offered on a subscription basis. Office applications and services are provided in a selection of bundles intended for users ranging from students and households to large corporations. Progent offers fast and affordable online access to experts knowledgeable about Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android technology. Progent can assist you to evaluate the various subscription plans available for Microsoft 365 and configure 365 applications for your at-home workers in a way that delivers top business value. To find out about Progent's consulting expertise for Microsoft 365, visit Microsoft 365 integration services.
Microsoft 365 Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product suite. Exchange Online offers the advantages of lower costs for data center infrastructure, simplified management, on-demand scaling, high reliability, and other advantages inherent with cloud computing. Microsoft has engineered Exchange Online to run transparently with local Exchange environments, enabling customers to build hybrid networks. Progent's Exchange consultants can provide occasional help to guide you through challenging IT bottlenecks and also offer end-to-end project management services to make sure your remote workers have convenient and secure access to your Microsoft 365 Exchange Online environment. For information Progent's consulting services for Microsoft 365 Exchange Online, see Exchange Online integration and troubleshooting expertise.
Amazon AWS is a trailblazer in the public cloud market and is the industry's biggest source of cloud services. Progent can provide fast and economical online access to cloud integration experts who can assist your business to design, implement, manage, and debug hybrid IT networks that integrate Amazon AWS cloud services with on-premises resources and with other public clouds such as Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to assist you to build a high-availability network architecture to make sure your users have a productive computing environment regardless of whether they are working from your headquarters, a remote branch, at home, or on the move. To learn about Progent's expertise for Amazon AWS, see Amazon AWS consulting support.
Google Cloud (GCP) is a leading collection of cloud computing services that offers Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco consulting experts can help you to extend your current IT assets with the Google Cloud Platform, and Progent's DBA consultants can help you make your critical applications cloud ready so your remote workers can benefit fully from Google Cloud services. Progent's consultants can help you to set up virtual machines on GCP Compute Engine, plan an efficient storage solution with Google Cloud Storage services, and streamline access management for remote workers with Google Cloud Identity services. Progent's experts can also assist your organization to utilize GCP's unified management technology to administer and track your Google Cloud ecosystem. For information, refer to Google Cloud Platform consulting support.
Help Desk Services for At-Home Workers
A sudden, enterprise-wide switchover to a from-home workforce, which might be motivated by a pandemic or as a component of a business continuity process, can overstretch even a well-staffed in-house Help Desk. Progent's Call Center services allow businesses of any size to outsource or supplement their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center services leverage Progent's extensive network of online IT support experts combined with world-class ticketing and follow-up technology to provide an economical, modern Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of online Level 1 PC technical support from initial help requests to trouble ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows from-home workers to monitor or edit the status of their active tickets, add information, and append screenshots or relevant files. Desktop support services are provided at a significant discount off Progent's normal Level 1 desktop service rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to resolve complex issues. For more information, go to Progent's Standard Helpdesk Services for small companies.
- Progent's Call Desk Augmentation Service enables your company to supplement your current Help Desk staff by sharing delivery of Help Desk Call Center support services seamlessly between your in-house IT support staff and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Call Center service is based on a collective support model based on the leading PSA tool for handling service requests and ticketing, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your company to deliver world-class technical support to your teleworkers, refer to Progent's Help Desk Call Center supplementation Services.
Security and Compliance for Remote Workers
Work-from-Home employees typically utilize their personal computing devices and usually operate in an unsecured physical environment. This multiplies their vulnerability to malware threats and requires careful configuration of firewalls, AV tools, MFA-based identity verification, remote monitoring, intensive user education, and the creation of policies built on leading practices. Progent's veteran roster of data security solutions consultants can help your business to design, implement and manage an effective cybersecurity solution that guards vital IT assets in networks that include an at-home workforce.
Firewalls allow companies to create a network environment that can be securely accessed by on-premises users as well as by teleworkers, mobile workers, vendors, clients, and other stakeholders. Next-generation firewall appliances permit you to configure and control appropriate access rights to various groups of users and to scale your network and modify your security as your company evolves and as network attacks grow increasingly complex. Progent works with both new and legacy firewall devices from all leading vendors including Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For details about Progent's firewall integration expertise, refer to firewall configuration and support expertise.
Remote Endpoint Monitoring makes it easy to track the disparate computers utilized by telecommuters and either block or identify and respond to modern cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a small-footprint software agent is installed on every secured endpoint, watching all activity and using state-of-the-art machine learning from SentinelOne to detect new attacks on arrival. When a cyberattack is discovered, ProSight Active Security Monitoring instantly isolates the infected device from the corporate network to quarantine the threat. Since the ProSight ASM agent is autonomous, endpoint devices stay protected even if they are offline. Progent is a SentinelOne Partner, reseller, and integrator. For more information about ProSight ASM, visit remote endpoint security monitoring for telecommuters.
Progent's Duo MFA Managed Services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo supports one-tap identity verification with iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and enter your password you are asked to confirm your identity via a unit that only you have and that uses a separate network channel. A broad range of devices can be used for this added form of authentication including a smartphone or watch, a hardware/software token, a landline phone, etc. You may register multiple verification devices. For more information about ProSight Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication services for an at-home workforce.
Security Audits can assess the vulnerability of your information system to all classes of outside and local security threats for an environment that includes remote workers. Progent can run remote, automated cybersecurity analysis software for rapidly and economically detecting a wide variety of security weaknesses that can be found via the Internet. Progent's security audit consulting services, which can be managed by data security experts with top certifications including CISA, CISSP, and GIAC, can help your business to evaluate your operations and policies and assess your network infrastructure to enable you to implement the highest level of protection for your an at-home workforce.
Horizon3.ai's NodeZero Pentest Platform is a leading-edge penetration test (pentest) product family that supports automated threat assessment of your work-from-home environment as well as your internal and perimeter networks so you can uncover, rank, fix, and verify cybersecurity weaknesses before threat actors can exploit them. Progent can assist you to deploy NodeZero to carry out comprehensive penetration tests of your perimeter and your internal IT infrastructure in order to determine your present security posture. Progent can also help you to harden your existing network security and can help you to design and implement a unified cybersecurity ecosystem that simplifies management and provides maximum protection for on-premises, multi-cloud, remote, and perimeter IT resources. To learn more details about Progent's vulnerability analysis solutions based on on NodeZero's PEN test products, see Consulting Support for NodeZero's Penetration Test Products.
Download White Paper: Securing a Work-From-Home Environment
To read or download a white paper describing critical areas to focus on for protecting an IT environment that incorporates work-from-home staff, click:
Protecting a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)
Data Protection for At-Home Workers
Data Protection covers backing up and restoring vital information in order to avoid data loss and reduce recovery time in case of storage system problems due to hardware breakdowns, software hiccups, user error, cyber attack, or any other reason. Dependable data protection solutions can be especially challenging to design and manage in hybrid environments that incorporate in-house data centers, cloud resources, and at-home workers.
- Backup/Restore strategies for telecommuters must cover multiple kinds of user-owned endpoints. Progent offers quick online access to consultants knowledgeable about a broad range of products for protection Microsoft Windows, Apple and Linux/UNIX powered servers and desktop computers as well as laptops, tablets and handhelds. Leading backup/recovery solutions supported by Progent's data protection experts include Barracuda Backup, Azure Backup, Symantec Backup Exec, CrashPlan, Mozy, and Time Machine. To back up data spread across a wide area network, Progent can provide ProSight Data Protection Services, a backup/recovery service that uses cloud-based storage and includes fine-grained restore and unified management capabilities.
- Disaster Recovery/Business Continuity strategies typically envision circumstances that call for a temporary changeover to a work-at-home environment. Progent's expert disaster recovery preparedness consultants and business continuity specialists can help your business to develop, document and validate a DR/BC strategy that addresses the process of moving to telecommuting.
Unified Management for Telecommuters
Microsoft has rebranded and rebundled its endpoint management products under the title Endpoint Manager, which includes Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing local computers. Endpoint Manager offers a unified solution for safeguarding critical data by controlling on-premises, mobile, and home-based endpoint devices.
Intune
Intune is part of Microsoft's Endpoint Management family that also features Microsoft Configuration Manager. Intune is a cloud-based service for managing and securing off-premises devices and software. Remote endpoint devices can be personally owned or company owned. Network administrators managing the enrolled endpoint devices of at-home workers can utilize Intune to deploy and validate apps on devices, push patches and certificates, set up policies for permission to access information and resources, manage passwords, create VPN connections, control how telecommuters share information, establish threat protection, ensure compliance, and erase corporate information from lost, stolen or decommissioned devices. Intune runs with iOS/iPadOS, Android, Windows, and macOS devices. For details about Intune and to find out how Progent can help your company to use this platform to manage the endpoint computers of your teleworkers, go to Intune remote device management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) platform that helps network administrators to keep offsite endpoint devices up to date and secure. Workspace ONE uses VMware AirWatch for unified endpoint administration plus VMware's Horizon virtual software delivery technology for access control, application management, and setup management of endpoints. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product through a one-time purchase. Top capabilities of VMware Workspace ONE include rapid remote provisioning of out-of-the-box notebooks, quick onboarding of new users, policy set up and enforcement for all classes of endpoints, unifies management reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud services. To find out about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Albany, New York organization, phone
An index of content::
Consultants Microsoft Entra SharePoint
Microsoft AD Consulting Services
Progent's consultants can assist you to design and carry out an efficient move from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access services across onsite and Azure assets.
Fortinet 400 Series Firewalls Setup and Support
Consulting Services Fortinet 400 Series Firewalls
Fortinet next-generation firewalls are industry leaders in delivering top performance for SSL/TLS inspection. Progent's Fortinet FortiGate firewall consultants can help you to integrate your Fortinet FortiGate security appliances to safeguard all your IT resources at the network edge, within the data center, at branch locations, and at the cloud edge.
Engineers Microsoft Live Communications Server
Support and Integration Live Communications Server
MS Communications Server delivers Instant Messaging and Real Presence as part of an extensible, enterprise-grade package offering advanced security, transparent integration with other Microsoft software, an expandable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. Your enterprise can benefit from cost savings and elevated operational efficiencies, enhanced individual productivity, and stronger IP security with this easy-to-administer, highly available solution. Successful implementations of Office Communications Server require extensive planning and consideration before roll out. Progent's Microsoft-authorized consultants can deliver the expertise needed to realize all the advantages of Microsoft Office Communications Server throughout your whole corporation.
Les Kent has a 35-year history of successful technology integration, executive management, marketing, and operations. He has shown a talent for developing sophisticated IT solutions during his time as as a network designer, programmer, project manager, implementation consultant, and troubleshooter for small companies, start-ups, and major corporations.
Largest Microsoft Office XP Network Support Technician
Microsoft Office XP Tech Support
Progent's IT outsourcing services provide economical computer support for small organizations. Whether it includes planning system infrastructure, creating an in-house Help Desk or outsourcing a one, rolling out an updated email system, monitoring your network, or creating a web-based eCommerce solution, outsourcing your IT technical services can contain costs and minimize risks, permitting network support budgets to grow in a more linear and controlled fashion than is feasible by building up a large, all-purpose internal network support staff. Progent's Outsourcing White Paper and datasheets explain how Progent can enable you to build a protected and highly available system foundation for your critical applications based on Windows.
SonicWall NSA 9650 Firewall Security Group
SonicWall VPN Cybersecurity Organizations
Progent's certified SonicWall firewall experts can show you how to configure, manage, and update SonicWall firewall/VPN devices including the current SonicWall TZ, NSa and NSsp Series of firewalls and the legacy SonicWall PRO 2040 devices. Progent's CISM and CISA-certified network security consultants can show you how to incorporate SonicWall security gateways into a complete network protection solution and design security into your corporate processes.
Altaro VM Backup Boot from Backup Engineer
Computer Engineer Altaro VM Backup Boot from Backup
Altaro VM Backup software from Hornetsecurity provides small businesses a reliable and budget-friendly solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud environments and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or on-premises consulting services to help you to design, install, optimize and troubleshoot a comprehensive backup/restore system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup.
Exchange Server 2007 IT Consultants
Professionals Microsoft Exchange 2007
Progent's Microsoft certified support team can help you design and deploy an efficient in-place Exchange Server 2007 migration plan that avoids productivity disruption, reduces ongoing support demands, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-site upgrades, Progent offers the background to complete your move quickly and affordably. Progent's Microsoft Exchange Server 2007 support, repair, and design offerings include expertise with the configuration of outside vendor enhancements of Microsoft Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange Server 2007.
Expert Microsoft Certified Consultant Services Office SharePoint Server 2003
SharePoint Server 2003 Setup and Support
Progent's Microsoft-certified consultants offer small and medium sized companies IT consulting, support, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and information. SharePoint Portal Server offers a central location for your employees or customers to connect to, manage, share and manipulate useful data, files, and software and to interact with other people. It enables quicker and better decisions, more efficient access across teams and more streamlined business processes. The primary objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge accessible within and without an organization. Windows SharePoint Services join employees, customers, workgroups and projects with the knowledge they've developed in a manner that makes data convenient to find, download and re-use.
VMM 2016 Remote Support
SCVMM 2016 Rolling Upgrade Technology Consulting
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management tools and is intended to provide a centralized solution for deploying and administering virtualized datacenters across hybrid networks that can include private clouds and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consulting experts can assist organizations of any size with all facets of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you upgrade efficiently from older versions of VMM, design processes for creating and deploying virtual machines and VM hosts, design fault-tolerant compute and storage clusters, connect your private cloud infrastructure with public cloud services, configure virtual switches and load balancers, write and refine PowerShell scripts, and assist you to assess the potential advantages of the latest technologies such as Storage Spaces Direct and Shielded VMs. Progent's certified hypervisor professionals offer advanced Windows Hyper-V consulting and VMware ESXi expertise.
Top Quality Services CISSP Certified security Systems Engineer
CISSP Certified Cybersecurity Analyst Engineer
Progent's CISSP-premier cybersecurity consultants can help organizations of any size with any aspect of information system security. Progent can help create cost-effective security systems that protect a small business against modern threats or Progent can plan, deploy, and manage a comprehensive security environment for hybrid enterprise networks that support onsite, online, and mobile users sharing IT resources distributed over multiple physical datacenters and public and private clouds.
24x7x365 Cisco Certified Experts Catalyst Switch IOS Computer Consultants
Computer Engineer Catalyst 2900 Switch
With Cisco Catalyst switches for small and mid-size companies, Cisco enables organizations to gain all the benefits of bringing intelligence into their networks. Cisco's switch technology allows you to enable features to make your IT network highly available to accommodate time-critical requirements, expandable to support future growth, safe enough to guard confidential information, and designed for prioritizing and controlling all traffic to streamline network performance. Progent's Cisco certified consultants can show you how to select and deploy Catalyst switches appropriate for your business. Also, Progent's certified security consultants can help you create a comprehensive protection plan and set up Cisco Catalyst switches so they help support your security strategy. Cisco Catalyst switches that Progent supports include Cisco's Catalyst 2950 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4500 switches, and Cisco Catalyst 6500 Series Switches.
Top Ranked Hornetsecurity Altaro M365 OneDrive Backup Computer Consultants
Remote Support Hornetsecurity Altaro 365 Total Backup
Progent is an authorized Hornetsecurity/Altaro partner and can plan, configure, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows laptops and desktops.
Remote Data Backup and Restore Services Consulting Services
ProSight DPS ECHO Backup and Recovery Services Consultant Services
ProSight ECHO Data Protection Services from Progent provide small and mid-sized organizations a low-cost and fully managed service for cloud backup/disaster recovery (BDR). ProSight DPS automates your backup activities and enables rapid restoration of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's disaster recovery specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data.
24/7 Windows Server 2022 Storage Spaces Direct Online Help
Windows Server 2022 Hybrid Integration IT Consultants
Progent's Microsoft-certified Windows Server 2022 experts can help your company to plan and carry out an efficient migration to Windows Server 2022 using an on-premises network architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with a self-hosted implementation of Windows Server 2022.
Top Conti protection and ransomware recovery Engineers
ransomware vulnerability report Consulting
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's ability either to block ransomware or recover rapidly after a ransomware attack. Progent will work with you directly to collect information about your existing AV defense and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup environment that minimizes your exposure to a ransomware attack and aligns with your company's requirements.
Microsoft CRM Integration Support
Microsoft CRM Technical Support Services
Microsoft Dynamics Customer Relationship Management helps mid-market companies nurture positive client interactions. Integrated Sales and Customer Service modules allow employees to share information to help improve sales success and offer steady, efficient customer service. Progent can configure the optimal network infrastructure, including local and offsite wireless connectivity, to support MS CRM, and Progent's Experts Team can provide your company with a certified MS CRM consultant who can help you combine Microsoft Dynamics CRM with your marketing or customer service databases.
SQL Server 2014 In-memory OLTP Setup and Support
Remote Consulting SQL Server 2014 Performance Tuning
Microsoft SQL Server 2014 incorporates major enhancements in critical areas including speed, availability, security, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory capability that operates transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and onsite services such as planning, configuration, management, remediation, and application development services to enable organizations of any size to realize fast return from their SQL Server 2014 investment.
Cisco Microsoft Access Development Company
Microsoft Access Development Companies
Progent offers affordable remote consulting services for all editions of Microsoft Office Access including Access desktop and Access Web App and offers expert help for Access application development, database migration, performance optimization, BI reporting, and troubleshooting. Progent also can provide custom webinar training for Access application development and database management.
Juniper SSG140 Router Cybersecurity Company
Juniper SSG140 Router information Systems Audit
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
Computer Consulting Service Database
Configuration Service Reports
Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local service organizations who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation transmitted by each staff member to each client. The practice of detailing and archiving support activity allows more efficient support and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who won't release the keys to the kingdom.
Duo MFA and Single Sign-on Professional
Engineer Duo Zero Trust Cybersecurity
Progent's Duo managed services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Google Android, and other personal devices.
Remote Support Services ProSight Reporting Network Infrastructure Monitoring
ProSight Reporting Ticketing Consultant Services
ProSight Reporting is an expanding suite of real-time reporting plug-ins created to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Computer Support Help Desk Troubleshooting
Computer Support Help Desk Specialist
The Help Desk Call Center service model used by Progent gives small organizations an dependable alternative to dependence on freelance service individuals by offering extensive technical knowledge shared by numerous engineering teams, optional round-the-clock access to emergency help, escalation capability to top-level experts for handling the most complex problems, service consistency and dependability, quick follow through overseen by seasoned support managers, a variety of convenient techniques for initiating support tasks, and a high level of process transparency enabled by ticket updates and available through a web-based portal.
PowerPivot for SharePoint Consultant Services
PowerPivot for SharePoint Remote Consulting
Progent can provide the expertise of certified consultants as well as seasoned software programmers, DBAs, project management experts, network infrastructure architects, disaster recovery/business continuity specialists, and certified data security consultants to help your business to assess the potential benefits of Microsoft SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's lab, design and execute out a smooth transition to SQL Server 2012 from previous versions of SQL Server or from other database platforms, and define a cost-effective and safe network infrastructure that lets you realize the full strategic benefit of SQL Server 2012.
Virtual Server Technology Specialists
Server Virtualization Remote Troubleshooting
Server proliferation wreaks havoc on network budgets and management resources. Server consolidation via a virtual architecture promises lower total cost of ownership of servers and faster return on investment, more efficient use of physical computers, streamlined operations, enhanced system uptime, and easier management. Typical usage scenarios for virtual machines are hardware consolidation, economical platforms for mission-critical legacy applications running on outdated operating systems, and affordable isolation of program development or pilot testing systems from production systems.
Technology Professional Microsoft Teams Web Apps Server
Microsoft Teams with OneDrive Services
Progent can help you to design an upgrade to Teams from Skype for Business and install, administer, and debug a cloud or mixed deployment of Teams. Progent can help you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.
Hornetsecurity Altaro 365 Total SharePoint Backup On-site Technical Support
After Hours Hornetsecurity Altaro 365 Total Backup Online Technical Support
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered endpoints.
ransomware removal and recovery Specialist
Maze ransomware recovery Consulting Services
Progent's experienced ransomware recovery consultants can help your business to rebuild an IT network damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
ProSight DPS ECHO Hybrid Cloud Backup Services Support and Setup
Professional ProSight ECHO Hybrid Cloud Data Backup Services
ProSight ECHO Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for cloud backup/disaster recovery. ProSight DPS automates your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's disaster recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information.
ProSight Spam Filtering Services Consultants
ProSight Email Guard Content Filtering Service Services
Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall.
Telecommuter Integration Technical Consultant
Support Services Work from Home
Progent has two decades of background helping small and medium-size companies to design, deploy, optimize, administer, and debug computer networks that incorporate at-home workers.
SQL 2008 Engineer
Online Support Services Microsoft SQL Server 2008
SQL Server 2008 delivers powerful, familiar tools to IT experts and information workers, lessening the complexity of designing, deploying, managing, and accessing enterprise data and analytical programs on platforms ranging from mobile devices to enterprise data systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 call for a network consulting firm with hands-on experience and broad knowledge in designing and building data-driven, comprehensive business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft technology, assures you success in designing, configuring and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.
Identity Verification Specialist
Award Winning Duo Zero Trust Security Consulting Services
Progent's Duo service plans incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices.
Barracuda Networks Email protection Network Security Auditor
Barracuda Networks F600D Series Firewalls Security Contractors
Barracuda's affordable CloudGen Firewall appliances combine web filtering, remote connectivity, SSL tunnel VPN, high-security SD-WAN, and modern Zero-Trust support along with centralized management encompassing your whole enterprise including on-premises, cloud, and hybrid deployment models. Public clouds supported include Azure, AWS, and Google Cloud Platform. Progent has the depth of skill to be your one-stop resource for technical help, maintenance, training, and cybersecurity expertise.
CISSP Security Auditing
Consult CISSP Certified Cybersecurity Auditor
Progent's CISSP-premier network security experts can assist organizations of all sizes with any aspect of information system security. Progent can create efficient security systems that guard a small business against modern threats or Progent can plan, deploy, and monitor a comprehensive security environment for hybrid enterprise networks that accommodate local, remote, and mobile users accessing network resources spread across multiple physical sites and various clouds.
NinjaOne RMM and Progent NOC Network Consultants
Best NinjaOne and Progent NOC Remote Server Management Online Support
A cornerstone of Progent's Network Operations Center is its effective incorporation of NinjaOne RMM, a cutting-edge RMM solution which facilitates automated alerts and streamlined incident response.
Quark Train
Quark Training Professional
Progent's Mac consultants can support the creative facets of Mac computing by providing consulting services and education in graphics, audio, and video. Progent's consultants can provide expertise in a range of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video production studio.
Exchange 2013 Management Information Technology Consulting
Exchange 2013 Server IT Consultants
Microsoft Exchange 2013 includes significant enhancements to the capabilities of Exchange Server 2010 and introduces important innovations as well as a revamped structure. These enhancements favorably impact vital areas like manageability, high availability (HA), compliance, operational costs, collaboration, scalability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting experts can help you evaluate the potential advantages of migrating to Exchange 2013, create an efficient validation and deployment plan, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and support and management services for Exchange 2013.
Duo Multi-factor Authentication Consulting
Identity Authentication Technical Support Services
Progent's Duo service plans utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices.
24-Hour Consulting Services Solaris
Sun Solaris IT Services
If your company computer system combines Solaris technology with Microsoft Windows, Progent can show you how to incorporate your computers into a unified network that allows all your OS platforms to coexist for easy administration, transparent information exchange, high dependability, superior performance, and tight protection. Progent's Sun Solaris and MS Windows integration support services include IT infrastructure integration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, remote network help and troubleshooting, in-person technical support, and Contact Center services.
Select Topic: