Enlarging your remote workforce can have a significant impact on network infrastructure, security, and corporate processes. Progent has two decades of background helping SMBs to design, configure, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Albany company to pick the right tools and adhere to leading practices in creating and operating a safe virtual solution for teleworkers that promotes collaboration and returns maximum business value. Progent can provide services that go from as-needed guidance for helping you past challenging IT roadblocks to full project management to help you successfully complete business-critical tasks.
Progent can assist Albany, New York organizations to with any facet of creating a high-functioning work-from-home ecosystem by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing integration, collaboration platform customization and training, public cloud integration, helpdesk services, cybersecurity, backup/restore solutions, and streamlined management.
Infrastructure for Teleworkers
Integrating the physical and software infrastructure needed for a remote workforce can be especially complicated if you have to manage a combination of worker-owned equipment like PCs and notebooks, routers, and Wi-Fi APs from various vendors and with a mix of OS software and firmware levels. Progent's experience providing online support for both legacy as well as modern technologies in virtual office solutions enables you to make cost-effective use of your existing infrastructure and provides you with ready access to expertise for implement necessary updates. Support services offered by Progent to assist your company to implement a productive telecommuting ecosystem include:
IP Voice Integration for Telecommuters
Extending the business phone system to include teleworkers is critical to supporting a productive at-home workforce. A variety of cloud-centric IP voice products are used by SMBs to server telecommuters. Many larger organizations depend on Cisco's current or legacy products for VoIP solutions. Progent can assist organizations of any size to design or tune a telecommuter VoIP environment that provides the versatility, convenience and security needed for teleworkers. Progent's Cisco-certified CCIE IP Voice consultants can provide advanced support to assist organizations tune their current Cisco IP voice systems to support an expanding at-home workforce.
Video Conferencing for Telecommuters
A broad selection of voice/video conferencing platforms from major vendors support virtual meetings, video conferencing, chat, and screen/content sharing for both local users and telecommuters. Many organizations utilize a mix of conferencing products to meet the needs of their various partners and clients. Progent can help your organization to manage your existing voice/video conferencing ecosystem and optimize the engagement of your remote workforce.
Microsoft Collaboration Software for Telecommuters
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, offering a powerful ecosystem of productivity apps that create a consistent user experience for exchanging information across multiple sites and on a broad range of endpoint computers. Progent has delivered remote consulting services for Microsoft SharePoint and Exchange since their first publication and can assist businesses to deploy these flagship collaboration products to maximize the productivity of your remote workers.
SharePoint utilizes web sites to facilitate collaboration and information sharing by offering policy-based access to data, business processes, and tools for looking through company-wide information silos. SharePoint enables you to build secure web portals that allows at-home workforce to view and edit consolidated corporate intelligence via Wikis, Blogs, social web sites, and Web Parts. To find out about Progent's SharePoint consulting expertise, refer to SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, visit deployment consulting services for Microsoft Exchange Server.
OneDrive is Microsoft's shared cloud file hosting and synchronization service, similar to GoogleDrive. At-home users can save files to the OneDrive service, and colleagues anywhere can access them safely through a browser. Included with Office and Microsoft 365, OneDrive allows remote workers to jointly author documents. Revisions made offline are uploaded when you go back online. For information about Progent's consulting services for Microsoft OneDrive, visit Microsoft Onedrive configuration consulting.
Cloud Integration Services for Telecommuters
Progent offers fast and affordable remote support for enabling businesses to create, manage and troubleshoot cohesive hybrid network models that incorporate physical data centers, telecommuters, branch offices, plus cloud resources. Progent can provide expertise for all modes of public cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers resolve issues with public cloud access, authentication, and security.
Microsoft Azure is a leading family of public cloud services that allows you to use infrastructure, virtual servers, and key apps running on Microsoft's massive cloud. Microsoft Azure includes more than one hundred services services including the ability to host Windows and Linux-powered virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and data protection. Progent can help your organization to set up virtual machines on Azure Virtual Machines, configure storage on Azure Storage services, unify identity control with Azure Active Directory, and design backup and restore solutions with Azure Backup. Progent's cloud experts can also help you create protected access to Azure services for telecommuters by setting up and troubleshooting firewall appliances and VPN IPsec tunnels. For information about Progent's consulting services for Microsoft Azure, visit Microsoft Azure consulting.
Microsoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity software and cloud-based services available by subscription. Microsoft applications and cloud services are provided in a variety of plans designed for customers ranging from individuals and small offices to large corporations. Progent offers fast and affordable online access to experts knowledgeable about Microsoft 365-compatible devices running Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to evaluate the numerous subscription plans available for Microsoft 365 and deploy 365 apps for your telecommuters to achieve top business value. To find out about Progent's consulting expertise for Microsoft 365, visit Microsoft 365 consulting support.
Exchange Online is among the most popular cloud-based applications in the Microsoft 365 product line. Exchange Online provides the benefits of reduced costs for data center infrastructure, easier management, on-demand scaling, high reliability, and other advantages associated with public clouds. Microsoft has designed Microsoft 365 Exchange Online to operate seamlessly with on-premises deployments of Exchange, allowing you to build hybrid cloud/onsite networks. Progent's Exchange consultants can provide occasional help to get you past challenging IT bottlenecks and can also provide end-to-end project management outsourcing to make sure your telecommuters have easy and safe access to your Exchange Online deployment. For details Progent's support services for Exchange Online, go to Microsoft 365 Exchange Online integration and troubleshooting consulting.
Amazon AWS is a pioneer in the public cloud arena and is the industry's top source of cloud-based services. Progent offers quick and affordable online access to cloud connectivity consultants who can help your business to design, deploy, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with on-premises data centers and with other popular cloud platforms such as Azure. Progent also offers access to Cisco-certified CCIE networking experts to help your company to create a high-uptime network model to make sure your users have a productive computing experience regardless of whether they are working from your main office, a branch office, at home, or on the move. To find out about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting support.
Google Cloud (GCP) is a popular set of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS) products. Progent's certified Microsoft, Linux, and Cisco experts can assist you to extend your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can help you make your critical apps cloud friendly so your teleworkers can take full advantage of Google Cloud Platform services. Progent's consultants can assist you to deploy virtual machines on GCP Compute Engine, design a cost-effective storage system with GCP Storage services, and streamline access management for at-home workers with Google Cloud Identity services. Progent can also help your business to utilize GCP's management technology to control and track your Google Cloud ecosystem. To find out, visit Google Cloud Platform integration support.
Help Desk Call Center Support for Teleworkers
A fast, enterprise-wide changeover to a from-home workforce, which could be motivated by an epidemic or as part of a business continuity preparedness plan, can overstretch even a high-performing in-house Call Center. Progent's Help Desk Call Center services allow organizations to outsource or expand their Help Desk by using Progent's online Technical Response Center (TRC) services.
Cybersecurity for Remote Workers
Work-from-Home (WFH) workers typically utilize their personal computing devices and usually work in an unsecured physical area. This multiplies their vulnerability to malware threats and requires careful deployment of corporate firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, intensive user training, and the development of policies based on best practices. Progent's seasoned roster of cybersecurity solutions experts can help you to plan, deploy and maintain an effective cybersecurity solution that protects vital IT assets in environments that incorporate telecommuters.
Firewalls enable companies to build a network that can be safely utilized by local users and by an at-home workforce, mobile workers, suppliers, clients, and the public. Next-generation firewall devices permit you to assign and control appropriate permissions to different classes of users and to scale your network and adjust your cybersecurity posture as your business evolves and as cyber threats become increasingly complex. Progent supports both new and older firewall devices from all major vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For more information about Progent's firewall support services, refer to firewall integration and support expertise.
Remote Endpoint Security Monitoring makes it possible to track the various computers used by remote workers and either reject or identify and respond to the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is installed on every secured endpoint device, watching all activity and using state-of-the-art behavioral threat analysis from SentinelOne to identify zero-day threats at inception. When a cyberattack is discovered, ProSight ASM immediately isolates the infected device from the corporate network to contain the threat. Because the ProSight Active Security Monitoring software agent is autonomous, endpoints stay secure even if they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. For details about ProSight Active Security Monitoring, go to remote endpoint security monitoring for an at-home workforce.
Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a protected application and give your password you are requested to confirm who you are via a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used as this second means of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You can register several verification devices. To find out more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can evaluate the exposure of your information system to all types of outside and internal security threats for an environment that includes an at-home workforce. Progent can run remote, automated security inventory software for rapidly and economically detecting a broad range of security gaps that can be surfaced over the Internet. Progent's security assessment experts, which can be provided by security professionals with advanced credentials including CISM, ISSAP, and GIAC, can assist your company to audit your procedures and policies and review your WAN architecture to allow you to design top-level protection for your an at-home workforce.
Download White Paper: Securing a Work-From-Home (WFH) Network
To read or download a white paper about key things to focus on for protecting an IT environment that includes telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Telecommuters
The field of Data Protection covers backing up and restoring vital information so as to prevent data loss and minimize restoration time and effort in case of storage failures resulting from hardware breakdowns, software glitches, user mistakes, malware, or any other reason. Dependable data protection solutions can be especially difficult to design and maintain in hybrid networks that incorporate private data centers, cloud resources, and at-home workers.
Unified Management for At-Home Workers
Microsoft has rebranded and reshuffled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager features a centralized platform for protecting corporate data by managing local, mobile, and at-home endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud-based service for managing and protecting off-premises devices and software. Remote endpoint devices can be user owned or company owned. Network administrators managing the enrolled endpoint computers of teleworkers can use Intune to provision and authenticate applications on managed devices, push patches and certificates, configure rules for accessing data and networks, manage passwords, establish VPN connections, control how teleworkers share information, establish threat protection, ensure security compliance, and delete corporate data from missing, stolen or deactivated devices. Microsoft Intune works with Apple iOS, Android, Windows, and macOS/OS X computers. To learn about Microsoft Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to administer the devices of your telecommuters, visit Intune telecommuter endpoint management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized MDM platform that allows network managers to keep off-premises endpoints current and secure. Workspace ONE uses VMware AirWatch technology for unified endpoint management along with VMware's Horizon virtual application delivery platform for access control, application management, and setup management of endpoint devices. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises deployment through a perpetual license. Key capabilities of VMware Workspace ONE include rapid over-the-air deployment of new notebooks, quick onboarding of new users, policy set up and enforcement for all categories of devices, aggregated management reporting and performance analytics, an email encryption gateway, and seamless integration with Microsoft apps and cloud-based products. For details about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing an efficient work-from-home solution for your Albany, New York business, call