Albany At Home Workers Connectivity Support Services
System Planning, Integration, Management and Call Center Consulting Services
Enlarging your remote workforce may have a significant impact on IT infrastructure, security, and company processes. Progent has 20 years of background helping businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT networks that incorporate a remote workforce. Progent can assist your Albany organization to pick the appropriate technologies and adhere to leading practices in building and maintaining a safe virtual office solution for teleworkers that facilitates teamwork and delivers top business value. Progent can provide support services that go from on demand guidance for getting you over occasional technical bottlenecks to full project management to help you successfully complete business-critical tasks.
Progent's consultants can help Albany, New York organizations to succeed with any facet of building a high-functioning work-at-home environment by providing infrastructure design and configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk outsourcing, security monitoring, backup/restore solutions, and centralized management.
Infrastructure for a Remote Workforce
Setting up the physical and software infrastructure required to support an at-home work environment can be particularly complicated if you have to accommodate a combination of worker-owned hardware such as desktop computers and notebooks, routers, and Wi-Fi appliances from various vendors and with a mix of OS software and firmware releases. Progent's experience delivering remote help for both outdated as well as current technologies in remote office venues allows you to make efficient use of your existing network infrastructure and offers fast access to top-tire consultants for implement essential updates. Support services available from Progent to assist you to implement a productive telecommuting ecosystem include:
- Virtual Private Network technology allows you to create a safe tunnel for authorized at-home employees to use IT assets situated at your company data center or in the cloud. Progent can help your company to configure and manage VPN access between your teleworkers and your various IT resources by providing remote VPN integration consulting. For businesses with Cisco's ASA firewalls, Progent's Cisco ASA experts can help your remote workers to utilize Cisco's popular AnyConnect software for safe VPN tunneling for a broad range of devices including Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure platforms allow a telecommuter to see and use a data center computer's desktop. This provides network managers more control over the digital environment of at-home employees and offers remote users a consistent and more productive experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect home computer networks to the Internet and support VPN tunnels, home wireless connectivity, and firewall services. Progent can provide top-tier online support for deploying routers from all major manufacturers. See router integration services from Cisco-certified experts.
- Home Wi-Fi networks, typically shared by an entire household and visitors, are frequently used by at-home employees to access their router for work. This can create performance as well as security problems. Progent can assist you to mitigate these problems by providing services like Cisco Aironet configuration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti Unifi wireless access point integration help.
- Internet connectivity solutions impact the speed and reliability of connections between at-home workers and the company data center. Business-critical processes may require redundant Internet connections in case the primary connection breaks. Progent can provide expertise for identifying Internet service providers, selecting sensible service offerings, and setting up fault-tolerant Internet access. See Internet access solutions.
IP Voice Integration for Teleworkers
Expanding the corporate phone system to accommodate telecommuters is critical to supporting a productive work-at-home solution. A broad range of cloud-centric digital PBX products are popular with SMBs to server telecommuters. Many enterprises rely on Cisco's modern or legacy products for VoIP management. Progent can assist organizations of all sizes to design or maintain a remote IP voice service that provides the flexibility, convenience and security needed for telecommuters. Progent's Cisco-certified CCIE Voice consultants offer high-level support to assist organizations tune their existing Cisco IP voice systems to support an expanding remote workforce.
- Cisco Unified Communications Manager (CUCM) delivers enterprise IP telephony capabilities to devices such as VoIP phones, media processing platforms, Voice over IP gateways, and multimedia software deployed across the network. CUCM manages other mixed media services like messaging, voice/video conferencing, and team interaction networks. For details about Progent's Cisco Unified CM or CUCM expertise, see Cisco Unified Communications Manager consultants.
- Cisco CallManager is Cisco's earlier call-processing software and has been replaced by CUCM. Progent's consultants can help you to maintain your existing CallManager deployment or upgrade efficiently to Cisco's modern IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other older IP voice products, visit CallManager consulting services.
- Cisco IP Gateways enable integration with PSTN networks and with users operating beyond the corporate perimeter like at-home workers. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 series as well as for modern Cisco SIP gateways. See Cisco SIP gateway integration consulting.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to expand your WAN infrastructure to support these solutions and provide as-needed configuration and troubleshooting services.
Voice/Video Conferencing for Remote Workers
A wide selection of voice/video conferencing platforms from major technology companies support virtual discussions, video and voice conferencing, chat sessions, and screen/content sharing for both local workers and teleworkers. Many companies utilize a mix of products to accommodate their different partners and customers. Progent can assist your organization to maintain your existing voice/video conferencing ecosystem and optimize the engagement of your remote workforce.
- Skype for Business is Microsoft's popular communications product that supports real-time presence, instant messaging, audio and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can assist your company to deploy and maintain Skype for Business clients to support your at-home workforce. To learn more about Progent's support services for Skype for Business, refer to Skype for Business integration experts.
- FaceTime is Apple's group video calling platform for compatible iOS and macOS computers and smartphones. FaceTime runs on Wi-Fi or cellular Internet connections. Later editions of FaceTime allow up to 32 simultaneous users for video sessions. For details about Progent's support expertise for FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all desktop or mobile devices. Offered via Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus editing and playback for future reference and training. For details about Progent's support services for Cisco Webex and for other IP video products from Cisco, visit Progent's Webex Meeting Center support services.
- Teams is Microsoft's follow-up for Skype for Business. Teams provides a hub for conversations, contacts, and content with features that include IP voice and video calling, persistent threaded chat, plus file sharing. To learn more about Progent's support expertise for Teams as well as for other Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging expertise for these products and help your business to optimize your network infrastructure to run them.
Microsoft Collaboration Software for Telecommuters
Microsoft's collaboration products are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 families, offering a rich environment of applications that create a cohesive user interface for sharing information throughout a corporate network and on a broad range of endpoint computers. Progent has provided remote consulting support for Microsoft SharePoint and Exchange since their first publication and can assist your company to deploy these critical collaboration platforms to optimize the productivity of your remote workers.
SharePoint uses web sites to enable collaboration and information delivery by providing policy-driven access to content, workflow, and tools for looking through company-wide business data. SharePoint enables you to build protected portals that allows at-home workers to see and update consolidated business intelligence via Intranets (Wikis), Blogs, social networking sites, and Web Parts. To find out about Progent's SharePoint support services, see SharePoint configuration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To find out about Progent's Exchange support services, refer to deployment consulting for Microsoft Exchange Server.
OneDrive is Microsoft�s shared cloud storage service, comparable to GoogleDrive. At-home users can save files to the OneDrive service, and co-workers anywhere can retrieve them safely through a browser. Provided with Microsoft Office and Microsoft 365, OneDrive enables home workers to jointly author documents. Revisions made offline are uploaded when you reconnect to the Internet. For information about Progent's support services for OneDrive, refer to Onedrive integration consulting.
Cloud Integration Services for At-Home Workers
Progent can provide affordable online support for enabling businesses to build, maintain and troubleshoot integrated hybrid network models that incorporate internal data centers, remote workers, branch offices, plus public cloud resources. Progent can provide top-tier consultant for all modes of public cloud service such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help teleworkers resolve problems with cloud connectivity, authentication, and cybersecurity.
Azure is a popular platform for cloud services that allows you to utilize IT infrastructure, virtual servers, and key applications hosted on Microsoft's massive cloud. Azure includes more than 100 cloud-based services such as hosting for Windows and Linux-powered VMs, scalable cloud storage, email and messaging, app development with Visual Studio, and data backup. Progent can help you to deploy virtual machines on Azure Virtual Machines, configure cloud-based storage on Azure Storage services, streamline identity control with Azure AD, and plan backup and recovery systems with Azure Backup. Progent's cloud experts can also help you establish secure connections to Azure services for remote workers by setting up and troubleshooting firewalls and VPN tunnels. To learn about Progent's support services for Azure, refer to Microsoft Azure consulting.
Microsoft 365, formerly branded Office 365, is Microsoft's popular family of business productivity applications and cloud-based services available on a subscription basis. Office apps and services are marketed in a selection of plans intended for users ranging from students and households to major enterprises. Progent can provide fast and easy online contact with experts familiar with Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist your business to evaluate the numerous subscription bundles offered with Microsoft 365 and deploy 365 apps for your telecommuters to achieve maximum business value. For information about Progent's consulting services for Microsoft 365, refer to Microsoft 365 consulting support.
Exchange Online is among the most widely used cloud-based applications in Azure-hosted Microsoft 365 product suite. Exchange Online provides the benefits of lower costs for data center infrastructure, simplified management, dynamic scaling, high reliability, and other advantages associated with public clouds. Microsoft has engineered Exchange Online to operate transparently with on-premises Exchange environments, enabling customers to create hybrid networks. Progent's certified Exchange consultants are available for occasional assistance to guide you through challenging technical bottlenecks and also offer comprehensive project management services to make sure your teleworkers have convenient and safe access to your Microsoft 365 Exchange Online environment. To find out Progent's support services for Microsoft 365 Exchange Online, refer to Microsoft 365 Exchange Online integration and troubleshooting expertise.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the world's leading provider of cloud-based services. Progent can provide quick and affordable online contact with cloud connectivity consultants who can assist your organization to plan, deploy, maintain, and debug hybrid IT networks that integrate Amazon AWS cloud services with local resources and with other public clouds like Microsoft Azure. Progent also can provide the skills of Cisco-certified CCIE networking consultants to assist you to create a high-uptime network architecture to make sure your employees have a productive computing experience regardless of whether they are working from your main office, a remote branch, at home, or on the move. For information about Progent's consulting expertise for Amazon AWS, visit Amazon AWS consulting services.
Google Cloud Platform is a popular collection of cloud computing services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco consulting experts can assist your business to expand your current IT resources with the Google Cloud Platform, and Progent's database experts can show you how to make your mission-critical applications cloud friendly so your remote workers can take full advantage of Google Cloud services. Progent's consultants can assist your organization to set up virtual machines on GCP Compute Engine, plan a cost-effective storage solution with Google Cloud Storage, and simplify access management for telecommuters with GCP Cloud Identity services. Progent can also help your business to utilize GCP's management technology to control and monitor your GCP environment. To learn, go to Google Cloud Platform integration services.
Help Desk Call Center Services for Remote Workers
A fast, enterprise-wide switchover to a from-home workforce, which might be the result of a pandemic or as a component of a disaster recovery process, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services make it possible for organizations to outsource or augment their Help Desk Call Center by using Progent's remote Technical Response Center services.
- Progent's Standard Call Desk support services leverage Progent's extensive network of online IT support experts combined with world-class trouble ticketing and follow-up software to offer an affordable, advanced Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all facets of remote Level 1 desktop support from initial service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to check or edit their active trouble tickets, add information, and upload screen captures and relevant files. Desktop support services are provided at a substantial price reduction off Progent's normal Level 1 desktop service rates, and Progent makes available optional fast escalation to Level 2 and Level 3 IT specialists to deal with advanced issues. For details, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Help Desk Call Center Supplemental Service enables you to augment your current Help Desk Call Center staff by sharing delivery of Support Desk support services seamlessly between your regular IT support organization and Progent's extensive roster of PC support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support model based on the leading professional services automation (PSA) platform for managing help requests and ticketing, establishing ownership, tracking progress, and producing reports. For details about how Progent's Help Desk Call Center Supplementation Services can enable your business to deliver world-class IT support to your at-home employees, see Progent's Call Desk supplementation Services.
Security and Compliance for Teleworkers
Work-from-Home (WFH) workers commonly utilize their personal computing devices and often work in a poorly secured physical environment. This multiplies their vulnerability to malware attacks and requires careful deployment of firewalls, AV tools, MFA-based identity verification, remote monitoring, extensive user training, and the creation of policies built on leading practices. Progent's veteran team of cybersecurity solutions consultants can assist you to plan, implement and manage a compliant cybersecurity solution that protects vital information resources in networks that incorporate telecommuters.
Firewalls enable companies to build a network that can be safely accessed by local users and by at-home workers, mobile workers, suppliers, clients, and the public. Next-generation firewall appliances allow you to configure and control appropriate access rights to different groups of users and to expand your IT network and adjust your cybersecurity posture as your business evolves and as network attacks grow more sophisticated. Progent works with both current and legacy firewall appliances from all leading vendors including Cisco, Palo Alto Networks, Check Point, Juniper, and Fortinet. For details about Progent's firewall configuration services, visit firewall configuration and support services.
Remote Endpoint Monitoring makes it possible to track the various computers utilized by remote workers and either block or identify and mitigate the latest threats like ransomware. With ProSight Active Security Monitoring (ASM) services, a small-footprint agent is put on every protected endpoint device, watching all activity and using state-of-the-art behavioral threat analysis from SentinelOne to detect zero-day attacks on arrival. When an attack is spotted, ProSight ASM immediately isolates the infected endpoint device from the network to quarantine the threat. Since the ProSight Active Security Monitoring software agent is autonomous, endpoint devices remain protected even when they are not connected to the Internet. For details about ProSight ASM, visit remote endpoint security monitoring for telecommuters.
Progent's Duo authentication services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation on Apple iOS, Google Android, and other personal devices. Using Duo 2FA, when you sign into a secured application and give your password you are asked to confirm your identity on a device that only you have and that uses a separate network channel. A broad selection of devices can be used as this second form of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. To find out more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services for an at-home workforce.
Security Audits can assess the vulnerability of your information system to all classes of external and internal security attacks for a network that includes remote workers. Progent can run online, automated cybersecurity analysis software for rapidly and economically detecting a broad range of security holes that can be found over the Internet. Progent's security assessment experts, which can be provided by network security professionals with advanced credentials including CISA, ISSAP, and GIAC, can help you to evaluate your workflows and governance policies and review your IT infrastructure to enable you to design the highest level of protection for your teleworkers.
Download White Paper: Protecting a Work-From-Home Environment
To view or download a white paper about key areas to concentrate on for protecting an IT environment that supports telecommuters, click:
Protecting a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
Data Protection covers saving and recovering vital data so as to avoid data loss and minimize restoration time in the event of storage system problems due to hardware issues, programming glitches, human error, cyber attack, or other causes. Reliable data protection strategies can be particularly challenging to architect and maintain in hybrid environments that combine in-house data centers, public clouds, and at-home workers.
- Backup/Recovery strategies for teleworkers must cover diverse types of personally owned endpoint devices. Progent offers fast remote help from consultants familiar with a wide range of products for protection Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, tablets and handhelds. Leading backup/restore solutions maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect resources distributed throughout a hybrid network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery service that utilizes cloud-based storage and features fine-grained restore and centralized management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans typically anticipate circumstances that require a temporary changeover to an at-home workforce. Progent's senior disaster recovery preparedness consultants and business continuity consultants can help your company to produce, document and test a DR/BC strategy that addresses the process of switching to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has renamed and reshuffled its endpoint management products under the title Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote endpoints and Configuration Manager for managing on-premises computers. Endpoint Manager features a unified solution for safeguarding corporate data by managing on-premises, mobile, and home-based endpoints.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting off-premises devices and software. Managed endpoint devices can be user owned or company owned. IT admins managing the enrolled endpoint devices of at-home workers can use Intune to provision and authenticate apps on devices, push updates and certificates, set up rules for accessing information and resources, manage passwords, establish VPN tunnels, determine how telecommuters share data, set up threat defense, verify compliance, and erase sensitive data from missing, stolen or decommissioned devices. Microsoft Intune can be used with iOS, Android, Windows, and macOS devices. To learn about Intune and how Progent can help your company to use Microsoft's Endpoint Management to manage the devices of your telecommuters, visit Intune mobile device management experts.
VMware Workspace ONE
VMware Workspace ONE is an advanced centralized MDM product that helps network administrators to keep remote endpoints current and protected. Workspace ONE uses VMware AirWatch technology for unified endpoint administration along with VMware's Horizon virtual software delivery platform for identity control, application management, and setup management of endpoints. Workspace ONE operates with devices powered by Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a one-time purchase. Top features of VMware Workspace ONE include fast over-the-air provisioning of out-of-the-box laptops, quick onboarding of new employees, policy setting and enforcement for all classes of endpoints, aggregated management reporting and analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based products. For information about Progent's expertise for VMware Workspace ONE, visit VMware Workspace ONE mobile device management expertise.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and managing a productive telecommuter environment for your Albany, New York business, phone
An index of content::
Lync Server 2013 Specialists
Top Rated Lync Server 2013 and Cisco Unified Communications Consultant Services
Microsoft Lync Server 2013, rebranded Skype for Business, enables businesses of any size to create a manageable and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing style with IM, presence, web conferencing with application sharing and whiteboard, and both IP-based and PSTN telephony across a wide assortment of stationary PCs and handheld clients. Progent's certified Lync Server 2013 consultants and network integrators can assist you to evaluate the advantages of Lync 2013, design an on-premises, cloud-based (with Lync Online) or hybrid model appropriate for your present and future goals, implement Lync Server 2013 so as to speed up your ROI, and deliver custom webinar and on-premises training to your management team and users. Progent offers in-depth expertise in key components of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to integrate Lync Server 2013 with popular Microsoft 365 apps such as Outlook and PowerPoint.
SharePoint Outsourcing
SharePoint Server 2016 Onsite Technical Support
Progent’s Microsoft-certified consultants can provide companies of any size consulting, technical support, and application development expertise for SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that utilizes web technology for intelligently coordinating people, teams and data. SharePoint Server offers a central spot for your workers or clients to connect to, organize, share and interact with useful data, documents, and software and to communicate with other people. Microsoft SharePoint enables quicker and better decisions, more efficient sharing across teams and more economical business processes. Windows SharePoint Services join workers, customers, teams and projects with the data they’ve created in a way that makes data convenient to find, download and apply. Progent's certified SharePoint consultants can help you to support your current SharePoint ecosystem or upgrade to the current version of SharePoint Server or to SharePoint Online.
Design Amazon cloud AMI
After Hours Development Firms Amazon AWS instances
Progent can provide cost-effective remote support to help businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, architectural design, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery solutions, and security.
NetApp Clustered Data ONTAP Consultant
Technology Professional NetApp MetroCluster and FlexPod
NetApp MetroCluster is a disaster recovery platform that combines array-based storage clustering along with synchronous replication to provide fast, zero RPO disaster recovery between sites located as far as 300km apart. Progent's team of seasoned network experts can help your business to plan, deploy, manage, update, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that aligns with your technical requirements and budget. Progent can ensure you follow best practices for installing your MetroCluster solution by providing guidance with procedures like assigning shelf IDs, determining plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery solution to prove compliance with information assurance standards and government mandates.
Colbolt Linux Troubleshooting
Top Rated Colbolt Linux Network Consultant
Progent's Linux support experts offer small companies and software developers help with administering and supporting Linux computers that run with Microsoft-based networks. Progent offers your business access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise offers you a convenient one-stop source to help you build and maintain a secure and reliable mixed-platform network and communications environment that supports Linux and Microsoft interoperability by combining MS Windows with leading Linux derivatives including RedHat, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware.
Microsoft SQL Consultancy
Microsoft T-SQL Development Company
Microsoft SQL Server 2005 offers indispensable, familiar tools to computer experts as well as to network users, lessening the difficulty of designing, deploying, administering, and using enterprise information and database programs on platforms ranging from mobile devices to enterprise information systems. The complexity and integration demands of Microsoft SQL Server 2005 require a network consulting firm with hands-on experience and broad knowledge in designing and deploying information-based, end-to-end business IT solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
24 Hour Dynamics GP Accounting Online Help
Microsoft Financial Software Consultant
Dynamics GP 2010 accounting is a full-featured business management platform that unifies information and operations throughout your business, interfaces easily with other applications, and brings together employees, customers and vendors regardless of time or place. Created for small to mid-size businesses, Dynamics GP 2010 and MS Dynamics GP Version 10.0 provide capability for accounting, management reporting, project management, inventory and order control, e-commerce, HRM, customer relationship management, field force automation, manufacturing, retail management, and online business services. Progent can help you install and manage a reliable, protected computer and communications environment to support Microsoft Great Plains, and can give you access to experienced Great Plains consultants to help your company exploit the full potential of Dynamics GP/Great Plains 2010.
Enterprise Project Management Engineer
24/7 Consulting Services Project Management
For enterprise project management assistance, Progent offers access to veteran IT professionals with years of experience in IT management, application development, and business process engineering for organizations ranging from Big 4 companies to dot-com startups to government agencies. These high-level IT managers can provide project management skills to assist enterprise clients adhere to leading practices to ensure that major projects are successfully completed on time and within budget.
Professional SQL 2008 Reporting Services
MS SQL 2008 Online Troubleshooting
Progent's Microsoft-Certified SQL engineers can provide a range of services to assist small and midsize businesses to plan, configure, manage, and repair SQL 2008 systems so that they gain the optimum strategic benefit from this advanced RDBM platform. Also, Progent offers help with system infrastructure, company-wide protection, and application development to increase the strategic advantage of your SQL Server 2008 investment.
Biggest Exchange 2019 Disk Availability Group Professional
Exchange 2019 Specialists
Progent can assist your organization in any phase of your migration to Microsoft Exchange 2019 including deploying Windows Server 2019 Core as a host for Exchange; planning high availability (HA) system topology for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; designing and configuring Hyper-V virtualization; setting up hardware load balancing (HLB); configuring Database Availability Groups (DAGs) with MCDB solid-state caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and setting up Outlook.
Consultants Windows Server 2012R2 Server Manager
Microsoft Windows Server 2012 R2 Computer Consultant
Progent's certified consultants can assist you to assess the advantages of Windows Server 2012 R2 for your company, create pilot systems and migration plans, tune your network for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT support staff, create a corporate-wide security plan, automate IT management, assist with creating applications, and build and test a DR/BC plan.
ProSight Windows Server Management Remote Support Services
Computer Consultants Automated Server Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that any looming issues can be resolved before they can impact productivity.
Remote Access Professionals
Cisco RADIUS Security IT Consulting
Cisco's network security and remote connection products for small organizations provide a complete range of manageable security products to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network line features switches, firewalls, intrusion detection systems and VPN appliances. Progent's expert consulting staff includes field-proven engineers with Cisco's Certified Internetwork Expert and Cisco Certified Network Professional qualifications who are able to help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi APs, and additional Cisco security technologies that align most closely with your company goals.
Amazon Marketplace Web Service Development
Amazon Marketplace Web Service Contract Programmer
Amazon Marketplace Web Service is an integrated library of APIs that enables Amazon sellers to streamline their operations by automating key sales activities including listings, orders, payments, fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales, vendors can broaden their market, reduce their cost of sales, accelerate reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and speed up your return on investment.
Fortinet Firewall Migration Onsite Technical Support
Fortinet FortiGate Firewalls Remote Support Services
Fortinet next-generation firewalls are leaders in delivering best-in-class throughput for encrypted data inspection. Progent's Fortinet FortiGate firewall experts can assist you to deploy your Fortinet FortiGate firewalls to safeguard all your IT resources at the network edge, within the data center, at branch locations, and in the cloud.
Network Consultants Microsoft 365 Exchange Online and on-premises Exchange
Hybrid Microsoft 365 solutions Help and Support
Microsoft has made a strong effort to enable seamless hybrid environments that integrate Microsoft 365 and on-premises Exchange systems. This allows you to have specific mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist you with any facet of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can provide as-needed support to help you through challenging technical issues and also can provide extensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange solution is carried out on schedule and on budget.
Virtual Machine Hosting Consult
ProSight Private Cloud Hosting Services Specialists
Progent's ProSight Virtual Hosting and Management outsourcing provides complete hosting of a small or mid-size organization's servers in an environment that delivers the maximum level of availability and expandability and is also easy to transfer to another host. ProSight Virtual Hosting and management services are built on mature virtualization techniques that allow small and midsize companies with multi- platform IT systems to save significantly on the expense of capital equipment, infrastructure support, and network management while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility.
Cisco Router Security Consultants
Cisco VoIP IT Consulting
Progent's Cisco CCIE network infrastructure experts can assist you to set up, manage, update and troubleshoot Cisco network products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point support, Cisco IP phone consulting, and CUCM/CallManager software support.
Case Study Wireless Integration
Wireless Case Studies
Progent provided a wireless networking solution that allowed a school to improve productivity and eliminate the ongoing expense of a dedicated link. Progent recommended a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for interfacing remote locations as far as 2.5 miles apart and can reach even longer ranges. This wireless alternative provided improved performance and dependability than simply amplifying the 802.11b wireless network, and because it utilizes the 5.8Ghz band it provided immunity to local interference.
SQL Server Application Consulting
24x7 Security Consulting Microsoft SQL Server
Microsoft SQL Server 2000 is a rich, Web-enabled database and data analysis package that opens the door to the rapid development of a new generation of high-end applications that can give your company a significant competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the capability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of work supporting Microsoft technology, assures you success in designing, deploying and managing Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET platform.
Emergency Computer Consultants VMM 2016
Top Support and Integration SCVMM 2016 and Windows Server 2016
Microsoft System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network management tools and is designed to offer a centralized mechanism for configuring and managing virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consultants can help businesses of all sizes with all facets of designing, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to migrate smoothly from older releases of VMM, develop processes for building and installing virtual machines and hosts, design fault-tolerant scale-out clusters, connect your private cloud resources with public clouds, set up virtual switches, write and refine PowerShell scripts, and help you evaluate the strategic business benefits of new technologies such as Storage Spaces Direct and Host Guardian Service. Progent's virtualization professionals offer advanced Windows Hyper-V consulting and VMware ESXi support.
Server Monitoring Specialist
ProSight Windows Server Management Technical Consultant
ProSight LAN Watch is Progent’s server and endpoint monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running efficiently by tracking the state of vital devices that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so that any potential problems can be addressed before they can impact your business.
Windows 7 64-bit Upgrade Information Technology Consulting Company
Microsoft Windows 7 Migration Online Help
Progent's Microsoft certified engineers can provide offsite and onsite support services to help you to administer, support, and troubleshoot PCs based on Microsoft Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, network security, disaster recovery, online access, mobile device integration, Wi-Fi network design, and 24x7 network monitoring and alerts.
WatchGuard Firebox T35 Firewall Firewall Configuration
WatchGuard Firebox M4600 Firewall Compliance Auditor
Progent provides consulting expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can help you select, deploy, and manage a WatchGuard Firewall product that fits your network security requirements and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or migrate smoothly to modern WatchGuard firewalls.
Progent Phone Numbers
Contact Progent
For small organizations considering Progent's IT outsourcing, consulting, or technical support services, phone 800-993-9400 or e-mail information@progent.com.
Microsoft Azure Virtual Machines Expert Development
Engineers Azure and iPhone integration
Progent's consultants can help you with every stage of Azure cloud integration including requirements definition, prerequisites assessment, system design, pilot testing, deployment, centralized management, performance tuning, license management, disaster recovery strategies, security planning, and regulatory compliance validation. Progent can assist your IT staff to set up and debug firewalls and VPN tunnels so that your clients can securely access to Azure services, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft technologies to run in Azure including Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help you to set up a hybrid cloud ecosystem that seamlessly combines on-premises datacenters with Azure resources.
Suse Linux Remote Support Services
Red Hat Linux IT Consultants
Progent's Linux support experts provide small companies and software developers help with managing and maintaining Linux computers that run with Microsoft-powered networks. Progent can give your business contact with Linux consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISA credentials. This broad range of expertise provides you with an easy single consulting firm to show you how to build and manage a secure and reliable mixed-platform network and communications solution that supports Linux and Microsoft interoperability by combining Microsoft Windows with major Linux derivatives such as RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo, Mandrake/Mandriva, Debian-GNU, and Slackware.
Emergency Consultancy Full Service Outsourcing
Consulting IT Outsourcing
Progent is organized provide comprehensive remote consulting for all major technologies associated with small business information systems and offers an array of vital, on-demand services such as a part-time CIO to provide senior-level planning and negotiating skills, a Call Center for help desk support, 24x7 server monitoring, spam and email-borne virus filtering as an outside-the-firewall service, project management for critical projects like site relocations oroperating system migrations, connectivity experts for building and maintaining fast and reliable infrastructure, security specialists to verify data protection and regulatory compliance, disaster recovery experts to help design business continuity strategies, and software developers to write, enhance, or troubleshoot business application programs.
Support 3800 Router
IOS XE Software Online Technical Support
Cisco has developed a full array of routers including appliances designed to deliver the protection, bandwidth, and availability required by organizations from branch offices to worldwide enterprises. Cisco routers include support for redundancy, automatic failover, and backup power for improved fault tolerance and network uptime. Progent can show you how to select and configure Cisco routers to establish a solid infrastructure for your network and to make it economical to expand as you support new users, start new offices, deploy new services, extend your network to customers and partners, and manage a more mobile workforce. Progent can provide expertise in a variety of routers based on the Cisco IOS platform, such as the Cisco 800 family of small office VPN routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 3900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge applications, Cisco CRS Carrier Routing System for the network core, plus legacy 1700 and 2600 Routers.
Google Android patch management Consulting Services
VoIP phones patch management Services
Progent's managed services for patch management provide businesses of any size a versatile and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoints printers, infrastructure appliances like routers and Wi-Fi access points, and IoT devices like alarms and robotics.
Emergency Microsoft Certified Consultant Windows Server 2019 Storage Spaces Direct
Help and Support Windows Server 2019 LEDBAT
Progent's Windows Server 2019 disaster recovery/business continuity planning consultants can help your organization to design a DR/BC system based on Microsoft's cloud-tested Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Configuration Windows Server 2012 R2 Security
Information Technology Consulting Windows Server 2012R2
Progent's certified consultants can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, create test systems and migration strategies, optimize your infrastructure for on-premises, multi-location, cloud-based, and partial-cloud datacenters, train your IT support staff, create a corporate-wide security plan, streamline IT management, assist with application development, and build and validate a disaster recovery/business continuity plan.
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