Albany Telecommuters Connectivity Consulting Company
System Design, Implementation, Management and Troubleshooting Consulting and Support Services
Enlarging your telecommuter workforce may have a significant impact on IT architecture, security/compliance, and corporate workflows. Progent has two decades of experience helping SMBs to plan, deploy, administer, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Albany company to pick the appropriate tools and adhere to leading practices in building and operating a secure virtual office solution for teleworkers that promotes collaboration and returns top business value. Progent offers services that go from as-needed expertise for helping you past occasional IT bottlenecks to comprehensive project management to help you carry out mission-critical tasks.
Progent's consultants can assist Albany, New York businesses to succeed with any aspect of creating a high-performing telecommuting environment by providing infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform selection and deployment, public cloud connectivity, Help Desk outsourcing, cybersecurity, backup/restore solutions, and unified management.
Network Infrastructure for Teleworkers
Integrating the physical and software infrastructure needed for a remote work environment can be particularly complex if you must accommodate a mix of worker-owned hardware like desktop computers and laptops, routers, and Wi-Fi APs from various vendors and with a mix of OS software and firmware releases. Progent's background providing remote support for both legacy and current IT products in virtual office solutions allows you to make cost-effective use of your available network infrastructure and offers ready access to expertise for making necessary updates. Services available from Progent to assist you to create a high-functioning telecommuting ecosystem include:
- Virtual Private Network connectivity allows you to create a secure tunnel for authenticated at-home employees to access IT resources located at your company data center or in a public cloud. Progent's consultants can help you to configure and manage VPN access between your teleworkers and your various network resources by providing remote VPN integration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA consultants can help your at-home workers to utilize Cisco's AnyConnect software for secure VPN connections for a wide range of devices such as Microsoft Windows, macOS, iOS, Linux, and Android.
- Virtual Desktop Infrastructure products allow a teleworker to view and interact with a remote computer's desktop. This technology provides network managers more control over the digital environment of at-home employees and offers them a consistent and more productive experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI expertise.
- Routers attach home networks to the Internet and typically support VPN tunnels, home wireless connectivity, and firewalls. Progent can provide expert remote consulting for setting up home routers from a variety of vendors. See router integration support from Cisco-certified consultants.
- Home Wi-Fi networks, often supporting the whole family and guests, are commonly used by telecommuters to access their Internet router for work. This can create throughput as well as security problems. Progent can help you to mitigate these problems by providing services like Cisco Aironet configuration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti WiFi AP setup help.
- Internet connectivity methods impact the performance and availability of connections between telecommuters and the company network. Line-of-business processes may require backup Internet connections in the event the normal connection breaks. Progent offers expertise for identifying Internet service providers, picking sensible service offerings, and configuring redundant Internet access. See Internet access solutions.
IP Voice Integration for an At-Home Workforce
Expanding the business PBX system to accommodate teleworkers is vital to supporting a productive work-at-home solution. A variety of cloud-based VoIP platforms are popular with small and mid-size businesses to server teleworkers. Many larger organizations rely on Cisco's modern or legacy platforms for VoIP solutions. Progent can help organizations of all sizes to design or maintain a remote VoIP service that provides the flexibility, convenience and security required for telecommuters. Progent's Cisco-certified CCIE IP Voice experts offer high-level support to help organizations tune their existing Cisco IP voice environments to handle an expanding at-home workforce.
- Cisco Unified Communications Manager (CUCM) extends advanced telephony capabilities to devices like IP phones, media processing platforms, VoIP gateways, and multimedia applications used across the network. CUCM manages additional mixed media services like unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager expertise, see Cisco Unified Communications Manager expertise.
- CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM or CUCM. Progent can help your company to support your current CallManager environment or migrate smoothly to Cisco's current IP telephony products. For details about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice products, refer to Cisco CallManager consulting.
- Cisco IP Gateways enable integration with PSTN networks and with users working beyond the corporate perimeter like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways including the UC520, UC540 and UC560 products as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco Session Initiation Protocol (SIP) gateway integration expertise.
- Additional VoIP Products supported by Progent include Vonage, RingCentral and 8x8. Progent can help you to update your wide area network architecture to work with these solutions and deliver online configuration and troubleshooting expertise.
Video Conferencing for Telecommuters
A broad selection of video conferencing products from leading technology companies support virtual discussions, video and voice conferencing, chat, and content sharing for both onsite users and teleworkers. Many organizations utilize multiple products to meet the needs of their various partners and clients. Progent can help your organization to maintain your current voice/video conferencing environment and optimize the productivity of your at-home employees.
- Skype for Business is Microsoft's popular unified communications platform that enables real-time presence, IM, audio and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can help you to set up and manage Skype for Business client software to accommodate your at-home workforce. To learn more about Progent's consulting expertise for Skype for Business, refer to Skype for Business integration services.
- FaceTime is Apple's group video phone app for iOS, iPadOS, iPod and Mac devices. FaceTime runs over Wi-Fi or cellular Internet connections. Newer editions of FaceTime support up to 32 simultaneous users for video sessions. For details about Progent's consulting expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for most computing devices. Delivered via Cisco's Webex Cloud platform, Webex services include sharing granular content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint and Flash videos, network-based recording, plus revision and playback for future reference and training. For details about Progent's support expertise for Cisco Webex and for other video conferencing solutions from Cisco, refer to Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conferencing, contacts, and content with features such as IP voice and video calling, threaded chat, plus file sharing. To learn more about Progent's support expertise for Teams as well as for additional Microsoft 365 apps, visit Progent's Microsoft Teams consulting services.
- Additional Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and debugging services for these products and assist your business to optimize your network infrastructure to run them.
Microsoft Integrated Collaboration Platforms for At-Home Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Office and Microsoft 365 families, providing a rich ecosystem of applications that create a consistent user interface for sharing information across multiple sites and on a broad selection of endpoint devices. Progent has provided online consulting support for SharePoint and Exchange Server since their first publication and can assist your company to configure these critical collaboration platforms to maximize the effectiveness of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration. Developed as a substitute for Skype for Business Online, Microsoft Teams can enable chat, video meetings with screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is tightly integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for delivering its complete range of features. For additional information about Progent's support services for Microsoft Teams and Teams Premium, see planning and configuration expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web entities to facilitate collaboration and information delivery by providing policy-driven access to data, workflow, and utilities for looking through company-wide information silos. SharePoint permits you to build protected web portals that enables remote workforce to view and edit consolidated corporate intelligence via Intranets (Wikis), Blogs, social sites, and Web Parts (Widgets). For information about Progent's SharePoint consulting services, see SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For details about Progent's Exchange consulting expertise, go to planning and configuration expertise for Microsoft Exchange.
OneDrive is Microsoft�s shared cloud-based file hosting and synchronization service, similar to GoogleDrive. Remote workers can save files to the OneDrive service, and colleagues can access them safely via a browser. Provided with Office 365, OneDrive allows at-home employees to jointly author files. Revisions created offline are automatically uploaded when you go back online. For details about Progent's consulting services for Microsoft OneDrive, visit Microsoft Onedrive configuration experts.
Cloud Integration Services for At-Home Workers
Progent offers advanced online assistance for enabling businesses to create, maintain and troubleshoot integrated hybrid network architectures that incorporate physical data centers, at-home workers, branches, and public cloud services. Progent offers expertise for all modes of public cloud service delivery including Infrastructure as a Service, Platform as a Service, and Software as a Service (SaaS). Progent can help remote workers fix problems with cloud connectivity, authentication, and security.
Microsoft Azure is a popular platform for public cloud services that allows you to utilize infrastructure, servers, and key applications running on Microsoft's extensive cloud. Microsoft Azure includes over one hundred services services including the ability to host Windows and Linux-based virtual machines, scalable cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help you to deploy VMs on Azure Virtual Machines, integrate cloud-based storage on Azure Storage services, unify identity control with Azure AD, and plan data backup and recovery systems with Azure Backup. Progent can also show you how to create secure connections to Azure for teleworkers by configuring and debugging firewalls and VPN tunnels. For details about Progent's consulting services for Microsoft Azure, see Microsoft Azure consulting.
Microsoft 365, previously branded Office 365, is Microsoft's growing family of client productivity applications and cloud services offered on a subscription basis. Office apps and services are marketed in a variety of plans intended for customers ranging from students and small offices to major corporations. Progent can provide quick and easy online access to experts knowledgeable about Microsoft 365-compatible endpoints running Windows, Mac, iOS, and Google Android operating systems. Progent can assist you to evaluate the numerous subscription bundles available for Microsoft 365 and deploy 365 applications for your at-home workers in a way that delivers top business value. To learn about Progent's support services for Microsoft 365, refer to Microsoft 365 consulting expertise.
Exchange Online is one of the most popular cloud-based applications in Azure-hosted Microsoft 365 product suite. Microsoft 365 Exchange Online provides the advantages of lower costs for physical infrastructure, simplified management, on-demand scaling, high reliability, and additional benefits associated with cloud computing. Microsoft has engineered Microsoft 365 Exchange Online to run smoothly with local deployments of Exchange, allowing customers to create hybrid cloud/onsite networks. Progent's certified Exchange consultants are available for as-needed help to guide you through tough IT roadblocks and can also provide comprehensive project management services to ensure your at-home workers have convenient and secure access to your Exchange Online deployment. To learn Progent's consulting services for Exchange Online, see Microsoft 365 Exchange Online integration and support consulting.
Amazon AWS is a trailblazer in the public cloud arena and is the world's top source of cloud-based services. Progent offers fast and affordable online contact with cloud integration experts who can help your business to design, deploy, maintain, and troubleshoot hybrid IT networks that incorporate Amazon AWS cloud services with on-premises resources and with other public clouds such as Azure. Progent also offers access to Cisco-certified CCIE networking consultants to assist you to create a high-availability network architecture so your users have a consistent computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the road. For information about Progent's support services for Amazon AWS, see Amazon AWS consulting expertise.
Google Cloud Platform (GCP) is a leading collection of cloud computing services that offers Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your business to expand your current IT assets with the Google Cloud Platform, and Progent's database consultants can show you how to make your mission-critical apps cloud ready so your teleworkers can benefit fully from Google Cloud Platform services. Progent can help your business to set up virtual machines on Google Cloud Compute Engine, design an efficient storage solution with Google Cloud Storage, and streamline identity management for remote workers with Google Cloud Identity services. Progent's experts can also assist your business to use GCP's management technology to administer and monitor your GCP ecosystem. To find out, go to Google Cloud Platform (GCP) integration expertise.
Help Desk Call Center Services for Telecommuters
A sudden, enterprise-wide changeover to a telecommuter business model, which could be motivated by an epidemic or as a component of a business continuity plan, can overstretch even a high-performing in-house Help Desk. Progent's Help Desk services allow businesses to outsource or augment their Help Desk Call Center with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services utilize Progent's nationwide network of remote technical support specialists combined with enterprise-class trouble ticketing and follow-up technology to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 PC technical support from initial service requests to ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal allows from-home workers to track or update their active tickets, enter information, and upload screen captures or attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 desktop support charges, and Progent makes available optional fast hand-off to Level 2 and Level 3 IT experts to resolve advanced issues. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small companies.
- Progent's Support Desk Augmentation Service allows your company to supplement your current Help Desk Call Center staff by sharing responsibilities for Call Desk services seamlessly between your regular IT support personnel and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Help Desk service is based on a collective support model utilizing the number one PSA platform for managing service requests and trouble tickets, establishing ownership, monitoring progress, and producing reports. For details about how Progent's Call Desk Supplementation Services can enable your company to provide world-class technical support to your at-home employees, see Progent's Call Center augmentation Services.
Security and Compliance for Remote Workers
Work-from-Home (WFH) staff members commonly utilize their personal devices and usually operate in a poorly secured physical space. This increases their susceptibility to cyber threats and requires careful deployment of corporate firewalls, AV tools, multi-factor authentication, remote endpoint monitoring, extensive end-user education, and the development of policies based on leading practices. Progent's seasoned roster of cybersecurity support consultants can help you to plan, configure and maintain a compliant security solution that protects critical information resources in networks that include telecommuters.
Firewalls allow companies to build a network environment that can be safely utilized by on-premises users and by an at-home workforce, mobile employees, vendors, clients, and the public. Modern firewall appliances permit you to configure and manage appropriate access rights to various groups of users and to expand your IT network and modify your security profile as your company evolves and as network attacks grow more sophisticated. Progent works with both current and older firewall devices from all leading manufacturers like Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration expertise, visit firewall configuration and support services.
Remote Endpoint Security Monitoring makes it possible to watch over the disparate devices utilized by an at-home workforce and either block or identify and respond to the latest cyber attacks like ransomware. With Progent's ProSight Active Security Monitoring services, a small-footprint agent is put on every protected endpoint, monitoring all activity and utilizing advanced machine learning and full execution context from SentinelOne to detect zero-day attacks before they can spread. When an attack is discovered, ProSight Active Security Monitoring immediately disconnects the targeted endpoint from the corporate network to contain the malware. Because the ProSight Active Security Monitoring software agent is autonomous, endpoints stay secure even if they are not connected to the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, visit remote endpoint monitoring for telecommuters.
Progent's Duo MFA Service Plans utilize Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification on iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected application and give your password you are requested to verify who you are via a device that only you have and that is accessed using a different network channel. A wide selection of out-of-band devices can be used for this added form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple verification devices. For more information about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for telecommuters.
Security Audits can evaluate the vulnerability of your information system to all classes of outside and local security threats for an environment that includes teleworkers. Progent can deploy remote, automated security analysis software for rapidly and economically uncovering a broad range of security gaps that can be found over the Internet. Progent's security assessment experts, which can be managed by security experts with advanced credentials such as CISM, CISSP, and GIAC, can help you to audit your procedures and governance policies and review your network architecture to enable you to implement the highest level of security for your remote workers.
Horizon3.ai's NodeZero PEN Testing Platform is a cutting-edge penetration test (pentest) product family that supports autonomous testing of your work-from-home environment and your internal and perimeter networks to help you uncover, prioritize, fix, and confirm security vulnerabilities before threat actors can exploit them. Progent can help you to use NodeZero to perform thorough pentests of your perimeter and your internal network in order to determine your present security profile. Progent can also assist you to strengthen your network security and can assist you to design and implement a cohesive cybersecurity strategy that simplifies management and delivers maximum protection for on-premises, multi-cloud, at-home, and perimeter IT resources. To find out more details about Progent's threat assessment services based on on NodeZero's penetration test products, visit Consulting Support for NodeZero's Pentest Products.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper describing critical things to concentrate on for securing a network that incorporates telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
The field of Data Protection covers saving and restoring vital data so as to prevent data loss and reduce restoration time in case of storage system problems due to hardware breakdowns, software glitches, user error, malware, or other causes. Dependable data protection strategies can be particularly challenging to design and maintain in hybrid networks that incorporate local data centers, public clouds, and an at-home workforce.
- Backup/Restore solutions for at-home workers must address multiple kinds of user-owned endpoints. Progent offers fast online help from experts familiar with a broad array of products for protection Microsoft Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as laptops, iPads and smartphones. Leading backup/recovery solutions supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, Acronis Backup and Recovery, Retrospect, and Time Machine. To back up resources distributed throughout a wide area network, Progent can provide ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud storage and includes fine-grained recovery and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans typically envision scenarios that call for a rapid switch to telecommuting. Progent's senior disaster recovery planning experts and business continuity specialists can help you to produce, document and validate a DR/BC strategy that includes the logistics of moving to telecommuting.
Unified Management for Teleworkers
Microsoft has rebranded and reshuffled its endpoint management platforms under the name Microsoft Endpoint Manager, which encompasses Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises computers. Endpoint Manager provides a unified environment for protecting corporate data by managing onsite, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting mobile devices and applications. Managed endpoint devices can be user owned or company owned. Network admins managing the endpoint computers of teleworkers can use Intune to provision and authenticate apps on managed devices, push updates and certificates, configure policies for accessing information and resources, manage passwords, establish VPN connections, determine how home-based workers share data, set up threat defense, verify compliance, and delete sensitive data from missing, stolen or deactivated devices. Intune can be used with iOS, Android, Windows, and macOS/OS X devices. To learn about Microsoft Intune and how Progent can help your company to use Microsoft's Endpoint Management to administer the devices of your at-home workforce, see Intune remote endpoint management expertise.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that helps network administrators to keep remote endpoints current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint administration combined with VMware's Horizon virtual application delivery platform for authorization control, application management, and configuration management of endpoint devices. Workspace ONE operates with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site deployment through a one-time purchase. Top capabilities of Workspace ONE include fast over-the-air deployment of new laptops, immediate onboarding of new users, policy setting and enforcement for all classes of endpoints, aggregated management reporting and performance analytics, an email encryption gateway, and integration with Microsoft applications and cloud-based services. To find out about Progent's support services for VMware Workspace ONE, go to VMware Workspace ONE remote endpoint management consultants.
Contact Progent for Remote Workforce Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Albany, New York business, phone
An index of content::
Altaro 365 Total Backup Online Troubleshooting
Hornetsecurity Altaro 365 Total OneDrive Backup Computer Engineer
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to preserve your Microsoft 365 user and group mailboxes, files stored on your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered laptops and desktops.
Windows 7 Training Online Technical Support
Windows 7 Specialists
Progent's certified consultants can provide offsite and on-premises support services to assist your company to manage, support, and troubleshoot computers based on Microsoft Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with change management, network security, disaster recovery, remote connectivity, mobile device management, wireless network design, and 24x7 network monitoring and alerts.
Technical Consultant Exchange Server 2016 Upgrade Planning
Microsoft Exchange Server 2016 Upgrade Troubleshooting
Progent can help you in all facets of your upgrade to Microsoft Exchange 2016 such as designing high availability architecture for a local, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing for high-availability CAS services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Cybersecurity Consultancies SonicWall TZ400 Firewall
Immediate SonicWall NSSP 12000 Firewall Consulting Services
Progent's certified SonicWall firewall experts can help you configure, manage, and update SonicWall firewall appliances including the current SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 2040 devices. Progent's CISM and GIAC-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into a complete network protection solution and build security into your business operations.
SCCM 2012 Migration Online Support Services
SCCM 2012 Patch Management Support and Integration
Progent's Microsoft-certified consultants can help your organization to plan for, deploy, and administer Microsoft System Center 2012 R2 Configuration Manager. Progent can assist you to migrate efficiently to Configuration Manager 2012 from a legacy device management platform or assist you to modify your existing SCCM 2012 environment to support your evolving business requirements. In addition, Progent can assist you to build a software foundation that fully supports SCCM 2012 by delivering expertise with associated Microsoft technologies including Active Directory Domain Services, SQL Server and SQL Server Reporting Services, and Internet Information Services.
Solaris Remote Consultant Services
Engineers Linux Remote
Progent provides nationwide online help and troubleshooting services for businesses that run UNIX, Linux, or Solaris environments or whose information systems include a combination of UNIX/Linux and Microsoft Windows technology. Remote technical support provides optimum return for your information technology dollar by extending user efficiency and limiting the time billed for computer analysis and repair. Sophisticated online access tools and skilled technicians and consultants combine to enable Progent to handle the majority of network issues without squandering time and money by going to your site. In the vast majority of situations your network problems can be remediated over the phone or through a mix of telephone support and remote network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISA premier security professionals to assist you with the toughest network problems.
Snatch ransomware recovery Professionals
ransomware removal and data recovery Consultancy
Progent's ransomware experts can help you to assess your ransomware defenses, remotely monitor and guard your IT environment, assist with settlement negotiations with a threat actor, and reconstruct a network victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Teleworker Helpdesk Services IT Services
Urgent Technical Consultant Remote Employees Helpdesk
Progent offers small and medium-size companies supplemental or fully outsourced Help Desk support for a remote workforce.
Top Quality Small Business Computer Help
CISM Security Security Small Office Security Consulting Services
Progent's Microsoft and Cisco premier computer engineers offer advanced support for a wide range of products and technologies and can provide that expertise remotely nationwide or in person in select cities across the country and anywhere in California. Progent provides online help for information systems based on Windows, UNIX, Linux, Sun Solaris, or Apple macOS and OS X, or for environments that incorporate a combination of Windows and UNIX/Linux platforms. Progent also can provide access to the expertise of Cisco CCIE network engineers for complex network problems, as well as the the assistance of CISSP-accredited security consultants to handle complex security planning and troubleshooting. Progent has provided remote network support to businesses in all 50 states in the U.S.
External Network Security Inventory Technology Professional
Internal Cybersecurity Scan Professionals
Progent offers small organizations a pair of specially designed network security inventory packages that include, at a preset price, remotely managed scans of your network security profile which are evaluated by expert security specialists who interpret the data collected by the scan, deliver objective summaries of your existing network security, and offer suggestions for remediation. Progent offers two non-overlapping security evaluation packages for external and internal security testing that are priced to fit the restricted budgets of small businesses while providing enterprise-class assessments of your IT network's vulnerability to assault.
24 Hour Microsoft Hyper-V Server Consolidation Support and Setup
Microsoft Hyper-V Virtual Server Administration Help and Support
Progent's certified consultants can assist you to evaluate the possible advantages of Hyper-V-based server virtualization for your business, conduct test implementations to verify Hyper-V's compatibility with your line-of-business software, assess your network and server architecture for optimal performance with virtual server technology, assist you in moving to Microsoft Windows Server 2008 and setting up Hyper-V, train your IT personnel to track and manage Hyper-V, offer world-class consulting support for enhancing the protection of your virtual machines, establish and test business continuity procedures that maximize system uptime, and provide continuing consulting and maintenance including affordable remote repair and turn-key Help Desk services.
Infor SyteLine CloudSuite Web Site Integration Professionals
Infor SyteLine CloudSuite Financials Consultancy
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that incorporates over 25 years of background assisting manufacturing, distribution and service organizations to simplify supply chains and streamline critical business processes to bring products to market quickly and adhere to customer schedules dependably. Progent offers the skills of an ERP consultant with more than two decades of experience with the Infor CloudSuite Industrial/SyteLine platform. Progent offers online or on-premises consulting that can range from occasional advice to end-to-end solution design and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, application development, CPQ, web site integration, troubleshooting, data conversion, Excel and SQL integration, training, and database administration.
Macola Programming
Award Winning Microsoft Dynamics 365 Commerce Consultants
Progent can give you access to experts who can customize your Microsoft Business Solutions ERP, MRP, and accounting system programs to meet your specific company requirements. Progent's Microsoft-certified consultants provide experience in Microsoft Dynamics AX ERP Software, Microsoft Dynamics Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also offers expert e-Commerce integration services for safe, company-wide information sharing plus interfacing with Customer Relationship Management products.
SCVMM 2012 VHDX Resizing Network Consultants
SCVMM 2012 Hyper-V Clusters IT Consultant
Progent can help businesses of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and libraries; plan, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can help you to upgrade from an older edition of SCVMM or from another virtualization management system, and Progent can show you how you to optimize and repair your current SCVMM ecosystem to make sure you get maximum business value.
24x7 Microsoft Partner Computer Consultants
Microsoft Certified Tech Expert
Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions and Information Worker Solutions. Microsoft Certified Partners are the elite organizations who earn the top customer endorsement and enjoy the closest working relationship with Microsoft. The understanding, capabilities, and dedication needed to achieve the level of Microsoft Certified Partner pays dividends to Progent's clients by allowing Progent to provide your company more complete technical solutions for your information system.
Penetration Testing Migration
24/7 On-site Support Cloud Migration
Progent's IT outsourcing services provide budget-friendly network consulting for small organizations. Whether it involves planning network architecture, setting up an in-house Help Desk or outsourcing a one, deploying an updated e-mail platform, monitoring your system, or creating a web-based business application, outsourcing your network engineering services can contain costs and minimize risks, allowing IT service budgets to grow in a more moderate and manageable fashion than is possible by assembling a bulky, all-purpose in-house network support organization. Progent's Outsourcing White Paper and flyers explain how Progent can help you build a secure and robust system architecture for your critical applications powered by Windows.
Award Winning Remote Data Backup and Restore Services Professional
Online Support Services ProSight DPS Hybrid Cloud Backup Services
ProSight Data Protection Services ECHO provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data.
Cisco Firepower Configuration Integration
Cisco Firepower 9300 Series Firewalls Support and Setup
The new Cisco ASA 5500-X Family of firewalls with Firepower Services provide substantially more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-certified CCIE network experts can assist you to maintain your current PIX or ASA 5500 firewalls and upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, deploy, optimize, administer and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Windows 10 Security Support
Windows 10 Training Technical Support
Progent's Windows consulting experts can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older release of Windows. Online and onsite assessment and upgrade services for Windows 10 offered by Progent's experts include Return on Investment analysis, project supervision, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud solutions, mobile management and synchronization, telecommuter connectivity, data and identity security, automated provisioning and administration, network design, Wi-Fi support, disaster recovery planning, webinar training for network management staff and end users, and ongoing technical help.
Consulting 802.11x Wi-Fi Site Survey
Consultant Wi-Fi Site Survey and Planning
Progent's wireless site survey services make it easy to design, implement and troubleshoot a Wi-Fi LAN customized for your environment, offering your business a wireless solution that has the reception, performance, capacity, QoS, data protection, and roaming capability your company requires. Wi-Fi site survey services from Progent include remote predictive modeling for designing a Wi-Fi LAN and on-premises survey services for validating, tuning, and debugging an operational Wi-Fi network.
SIP Trunk Failover Onsite Technical Support
IT Consultants Cisco CUBE and ASR Routers
Progent's Cisco CCIE-certified SIP integration consultants can help you to design, integrate, maintain, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and offer cost-effective remote or onsite expertise to assist companies to move smoothly to a productive communications ecosystem that offers accelerated ROI. Progent's certified Microsoft unified communications experts can assist you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms such as Skype for Business and Lync for connectivity to a SIP-based IP PSTN trunk.
Online Troubleshooting Microsoft Exchange 2003 Upgrade
Exchange 2003 Troubleshooting
Progent's certified consultants offer computer help and IT consulting expertise for Microsoft Exchange 2003 Server, Windows Server 2003, and for the entire line of Microsoft Servers. Progent's upgrade, integration, administration, and troubleshooting expertise for Microsoft Exchange Server 2003 include planning, deployment, project management, local and off-site troubleshooting, Help Desk outsourcing, expert security evaluation, and full-service IT outsourcing.
Fortinet Firewall URL Filtering Online Troubleshooting
Fortinet 80 Series Firewalls Technical Support
Fortinet FortiGate next-generation firewalls (NGFWs) are leaders in delivering best-in-class throughput for SSL/TLS inspection. Progent's Fortinet firewall consultants can assist you to configure your Fortinet security appliances to protect all your IT assets at the enterprise perimeter, within the data center core, at branches, and in the cloud.
Dynamics GP App Development Contract Programmer
Business Portal for Dynamics GP Consultancy
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer tools make it possible to design custom line-of-business applications and eCommerce environments that operate transparently with Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting consultants can help you create reports that allow you to track your business more thoroughly, turning uncooked information into useful understanding of your business.
Microsoft Office SharePoint Server 2007 Computer Consultants
Online Support Services SharePoint
Progent's Microsoft-authorized consultants can help you evaluate the business justification for implementing Microsoft SharePoint 2007, advise you on the appropriate edition of Microsoft SharePoint Server for your application, offer setup and deployment expertise, assist you to install Microsoft SQL Server as a supporting database manager, improve your network integrity, integrate your standard and customized application software to operate with Microsoft SharePoint 2007, develop a company-wide security strategy that incorporates portal solutions, and deliver maintenance and Help Desk support.
NodeZero Cybersecurity Penetration Testing Consultants
NoderZero Threat Assessment Cybersecurity Tech Services
Progent's certified security experts can run NodeZero-based threat assessments to make sure your security monitoring and protection tools and policies are properly set up and effective.
Select Topic: