Expanding your remote workforce can have a major effect on network architecture, cybersecurity, and company culture. Progent has 20 years of background helping SMBs to design, deploy, administer, tune, and troubleshoot IT environments that support work-from-home employees. Progent can assist your Albany organization to select the appropriate technologies and adhere to leading practices in building and maintaining a secure virtual office solution for telecommuters that promotes teamwork and returns maximum business value. Progent offers services that go from on demand guidance for helping you over challenging IT bottlenecks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.

Progent's consultants can help Albany, New York companies to with any aspect of creating a high-performing work-at-home environment by delivering infrastructure configuration services, IP voice expertise, video conferencing support, collaboration platform customization and training, public cloud integration, Call Desk augmentation, endpoint security, backup/restore solutions, and unified management.

Network Infrastructure for an At-Home Workforce
Integrating the network infrastructure required to support a remote work environment can be especially challenging if you must manage a combination of worker-owned equipment like PCs and laptops, Internet routers, and wireless APs from an assortment of vendors and with a mix of OS software and firmware levels. Progent's experience delivering remote help for both legacy and modern technologies in virtual office solutions enables you to make cost-effective use of your existing network infrastructure and offers ready access to top-tire consultants for making essential upgrades. Services offered by Progent to assist you to create a productive telecommuting infrastructure include:

  • Virtual Private Network (VPN) connectivity allows you to establish a safe connection for authorized remote workers to use IT resources situated at your corporate datacenter or in the cloud. Progent's consultants can help your company to configure and manage VPN connections between your teleworkers and your various IT resources by providing online VPN integration support. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can help your telecommuters to utilize Cisco's popular AnyConnect software for safe VPN tunneling for a broad selection of devices such as Windows, Mac, iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure platforms allow a telecommuter to view and use a remote computer's desktop. This technology provides network managers substantial control over the computing ecosystem of at-home employees and offers them a consistent and more productive work experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home computer networks to the Internet and typically support VPN tunnels, home Wi-Fi connectivity, and firewall services. Progent offers expert remote support for integrating routers from a range of manufacturers. See router configuration services from Cisco-certified consultants.
  • Home Wireless networks, typically supporting an entire household and guests, are frequently utilized by at-home employees to access their Internet router for work. This can create performance as well as security issues. Progent can help businesses to mitigate these issues by providing expertise that include Aironet integration expertise, Cisco Meraki WiFi deployment expertise, and Ubiquiti Unifi wireless access point setup assistance.
  • Internet access methods affect the performance and availability of connections between at-home workers and the company network. Vital processes might demand redundant Internet access in case the normal connection fails. Progent can provide guidance for picking Internet service providers, picking sensible bandwidth and data volume packages, and setting up redundant Internet connections. Refer to Internet access solutions.

VoIP Integration for Remote Workers
Extending the corporate phone system to include teleworkers is critical to maintaining a productive at-home workforce. A broad range of cloud-centric IP voice platforms are used by small and mid-size businesses to server teleworkers. Many larger organizations rely on Cisco's current or legacy products for IP voice solutions. Progent can help businesses of any size to design or maintain a remote VoIP environment that provides the flexibility, convenience and protection required for at-home workers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to assist organizations optimize their current Cisco VoIP environments to handle a growing remote workforce.

  • Cisco Unified Communications Manager (CUCM) extends enterprise IP telephony features to devices such as IP phones, media processing platforms, Voice over IP gateways, and mixed media apps used throughout the network. Unified Communications Manager supports other combined media services like unified messaging, video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM support, see Cisco Unified CM consultants.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been superseded by Cisco Unified CM. Progent can assist your company to support your existing CallManager deployment or upgrade smoothly to Cisco's modern IP telephony products. To learn about Progent's support services for Cisco CallManager and Cisco's other legacy IP voice products, refer to CallManager consulting.
  • Cisco IP Gateways provide integration with public telephony networks and with users working outside the corporate firewall such as at-home workers. Progent can provide consulting expertise for Cisco's legacy IP gateways including the UC520, UC540 and UC560 series as well as for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
  • Other VoIP Products supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to enhance your wide area network architecture to support these VoIP solutions and deliver online deployment and troubleshooting services.

Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing products from major technology companies enable online meetings, video and voice conferencing, chat sessions, and content sharing for both local workers and teleworkers. Many companies utilize multiple conferencing products to accommodate their various partners and clients. Progent's communications experts can assist your organization to manage your current conferencing ecosystem and optimize the engagement of your remote employees.

  • Skype for Business is Microsoft's leading unified communications product that supports real-time presence, instant messaging, audio and video calling and conferencing as well as the seamless integration of these capabilities within Office desktop and Microsoft 365 applications such as PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified specialists who can assist you to configure and manage Skype for Business clients to support your remote employees. To learn more about Progent's consulting expertise for Skype for Business, see Skype for Business integration services.
  • FaceTime is Apple's group video phone platform for iOS and Mac computers and smartphones. FaceTime works over Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 simultaneous users for video sessions. For details about Progent's consulting services for FaceTime, visit Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or screens, presentations that embed rich media including Microsoft PowerPoint and Flash videos, session recording, plus revision and playback for training. For details about Progent's support services for Webex and for additional video conferencing solutions from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's follow-up for Skype for Business. Teams acts as a hub for conversations, contacts, and information with features such as video conferencing, threaded chat, plus data sharing. To learn more about Progent's support expertise for Microsoft Teams as well as for additional Microsoft 365 products, refer to Progent's Microsoft Teams consulting services.
  • Additional Conferencing Platforms supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and troubleshooting services for these products and help your business to tune your network architecture to host them.

Microsoft Collaboration Software for At-Home Workers
Microsoft's collaboration products are closely integrated with Microsoft's popular Office and Microsoft 365 families, offering a rich ecosystem of productivity apps that deliver a consistent user interface for sharing data and ideas throughout multiple sites and on a wide range of endpoint devices. Progent has delivered online consulting services for SharePoint and Exchange Server since their original releases and can help businesses to configure these critical collaboration products to maximize the productivity of your at-home workforce.

SharePoint Configuration Experts for Remote WorkersSharePoint uses web sites to facilitate collaboration and information sharing by offering policy-based delivery of data, workflow, and utilities for searching through enterprise-wide information silos. SharePoint allows you to create protected web portals that enables at-home workforce to see and update aggregated corporate intelligence via Intranets (Wikis), Blogs, social networking web sites, and Web Parts (Widgets). To learn about Progent's SharePoint consulting services, refer to SharePoint integration and application development expertise.

Exchange Configuration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. For information about Progent's Exchange support services, visit integration consulting for Microsoft Exchange.

Microsoft Onedrive Integration Experts for Remote WorkersOneDrive is Microsoft's collaborative cloud-based storage service, comparable to GoogleDrive. Remote users can store files to OneDrive, and co-workers anywhere can share them safely via a browser. Provided with Office and Microsoft 365, OneDrive allows at-home employees to co-author files. Revisions created offline are automatically synced when you reconnect to the Internet. To learn about Progent's expertise for Microsoft OneDrive, refer to Onedrive integration consulting.

Cloud Integration for Teleworkers
Progent offers advanced remote assistance for helping organizations to create, maintain and optimize cohesive network architectures that combine physical data centers, telecommuters, branches, and public cloud services. Progent can provide expertise for all modes of cloud service delivery such as Infrastructure as a Service (IaaS), Platform as a Service, and Software as a Service. Progent can help at-home workers resolve problems with public cloud connectivity, authentication, and cybersecurity.

Microsoft Azure Integration for TeleworkersMicrosoft Azure is a popular platform for public cloud software and services that allows you to use infrastructure, virtual servers, and key applications hosted on Microsoft's extensive cloud. Microsoft Azure offers more than 100 cloud-based services including hosting for Windows and Linux-powered VMs, on-demand cloud storage, messaging, app development with Visual Studio, and backup/restore. Progent can help you to set up VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure AD, and design backup and recovery systems with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure for telecommuters by configuring and debugging firewalls and VPN tunnels. To find out about Progent's consulting services for Azure, visit Microsoft Azure expertise.

Microsoft 365 Integration for At-Home WorkersMicrosoft 365, previously called Office 365, is Microsoft's growing suite of business productivity software and cloud-based services available on a subscription basis. Microsoft applications and services are marketed in a selection of bundles intended for users ranging from students and households to large enterprises. Progent can provide fast and easy online contact with experts knowledgeable about Microsoft 365-compatible devices based on Windows, Mac, iOS, and Google Android operating systems. Progent can help your business to evaluate the numerous subscription plans offered with Microsoft 365 and configure 365 applications for your at-home workers in a way that delivers maximum business value. For details about Progent's expertise for Microsoft 365, visit Microsoft 365 consulting services.

Exchange Online Integration for TelecommutersMicrosoft 365 Exchange Online is one of the most widely used cloud-based applications in Azure-hosted Microsoft 365 product line. Exchange Online offers the advantages of lower spending for data center infrastructure, simplified management, on-demand scaling, high availability, and other advantages inherent with public clouds. Microsoft has engineered Microsoft 365 Exchange Online to run seamlessly with local Exchange environments, enabling you to build hybrid networks. Progent's certified Exchange experts are available for occasional help to guide you past challenging technical bottlenecks and also offer end-to-end project management outsourcing to make sure your remote workers have convenient and secure access to your Exchange Online environment. To find out Progent's support services for Microsoft 365 Exchange Online, see Microsoft 365 Exchange Online integration and support expertise.

Amazon AWS Integration Services for At-Home WorkersAmazon Web Services (AWS) is a pioneer in the public cloud computing market and is the world's biggest provider of cloud-based services. Progent offers fast and affordable online access to cloud connectivity consultants who can assist your organization to plan, deploy, manage, and troubleshoot hybrid information networks that integrate Amazon AWS cloud services with local resources and with other public clouds such as Microsoft Azure. Progent also can provide access to Cisco-certified CCIE networking consultants to help you to create a high-availability network architecture so your users have a consistent computing environment whether they are working from your headquarters, a branch office, at home, or on the road. To learn about Progent's support services for Amazon AWS, see Amazon AWS integration services.

Google Cloud Platform Integration Services for TeleworkersGoogle Cloud Platform is a popular set of cloud computing services that provides Infrastructure-as-a-Service and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can assist your business to expand your current IT resources with the Google Cloud, and Progent's database consultants can show you how to make your key applications cloud ready so your at-home workers can take full advantage of Google Cloud Platform services. Progent can help you to deploy VMs on GCP Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and simplify identity management for teleworkers with GCP Cloud Identity services. Progent's consultants can also help your organization to utilize GCP's unified management technology to administer and monitor your GCP environment. To learn, see Google Cloud Platform (GCP) consulting expertise.

Help Desk Call Center Services for Remote Workers
A fast, organization-wide switchover to a telecommuter workforce, which could be activated by an epidemic or as an element of a disaster recovery plan, can overwhelm even the most efficient internal Call Center. Progent's Help Desk services allow organizations to outsource or augment their Help Desk by using Progent's remote Technical Response Center (TRC) services.

  • Progent's Standard Support Desk services leverage Progent's extensive network of remote IT support specialists along with world-class ticketing and follow-up software to offer an affordable, modern Help Desk Call Center. Progent's Standard Help Desk Services provide an end-to-end solution that addresses all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal allows from-home workers to check or update their current tickets, add details, and upload screen captures or attachments. Technical support services are delivered at a significant price reduction off Progent's normal Level 1 technical support charges, and Progent offers the option of rapid escalation to Level 2 and Level 3 support specialists to deal with advanced issues. For details, refer to Progent's Standard Helpdesk Services for small companies.
  • Progent's Help Desk Call Center Supplemental Service enables your business to supplement your current Call Desk team by sharing delivery of Help Desk support services seamlessly between your regular support personnel and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collective support solution based on the leading PSA tool for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can enable your business to provide best-in-class desktop support to your at-home employees, go to Progent's Support Desk supplementation Services.

Cybersecurity for Remote Workers
Work-from-Home (WFH) employees commonly utilize their own computers and usually operate in an unsecured physical space. This situation increases their susceptibility to cyber threats and calls for judicious deployment of firewalls, anti-malware tools, multi-factor authentication, remote endpoint monitoring, intensive user training, and the creation of policies based on best practices. Progent's seasoned group of cybersecurity solutions experts can help your business to plan, implement and maintain an effective security solution that guards critical IT resources in environments that incorporate remote workers.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to create a network environment that can be safely accessed by on-premises users as well as by teleworkers, mobile users, vendors, customers, and the public. Modern firewall appliances permit you to configure and control appropriate permissions to various groups of users and to scale your network and adjust your cybersecurity posture as your business evolves and as network attacks grow more complex. Progent supports both current and older firewall devices from all leading vendors like Cisco, Palo Alto Networks, Check Point, Juniper, SonicWall and Fortinet. For details about Progent's firewall support expertise, refer to firewall support services.

Remote Endpoint Monitoring Services for At-Home WorkersOnline Endpoint Security Monitoring makes it possible to track the various computers utilized by remote workers and either block or spot and mitigate the latest cyber attacks such as ransomware. With Progent's ProSight Active Security Monitoring (ASM) services, a lightweight agent is installed on every protected endpoint device, monitoring all activity and utilizing advanced machine learning and full execution context from SentinelOne to detect zero-day attacks on arrival. When an attack is discovered, ProSight ASM instantly disconnects the infected endpoint from the corporate network to quarantine the threat. Since the ProSight Active Security Monitoring agent is self-contained, endpoint devices stay protected even when they are disconnected from the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To learn more about ProSight Active Security Monitoring, refer to remote endpoint monitoring for remote workers.

Two-factor Authentication Services for TelecommutersProgent's Duo MFA Service Plans utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a secured online account and give your password you are asked to verify your identity on a device that only you have and that uses a different ("out-of-band") network channel. A wide range of devices can be used for this second means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate several validation devices. To learn more about Duo two-factor identity validation services, refer to Duo MFA two-factor authentication services for teleworkers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your network to all types of external and internal security attacks for an environment that incorporates teleworkers. Progent can run online, automated security analysis scanning for quickly and economically detecting a broad range of security holes that can be found over the Internet. Progent's endpoint security assessment consulting services, which can be managed by security professionals with top certifications including CISA, ISSAP, and GIAC, can help your company to audit your operations and governance policies and review your WAN infrastructure to allow you to implement the highest level of security for your an at-home workforce.

NodeZero Pen Testing for At-Home WorkersHorizon3.ai's NodeZero Penetration Testing Platform is a breakthrough penetration test (pentest) product family that supports autonomous testing of your work-from-home environment as well as your internal and perimeter networks so you can find, prioritize, fix, and confirm security vulnerabilities before threat actors can take advantage of them. Progent's pentest experts can assist you to use NodeZero to carry out comprehensive penetration tests of your perimeter and your internal network in order to determine your present security posture. Progent's NodeZero experts can also help you to harden your network security and can assist you to design and deploy a unified cybersecurity strategy that streamlines management and provides optimum cyber defense for on-premises, cloud-based, remote, and perimeter IT assets. To find out additional information about Progent's threat analysis solutions based on on NodeZero's pentest products, see Consulting Services for NodeZero's PEN Test Products.

Download White Paper: Securing a Work-From-Home (WFH) Network
To read or download a white paper describing critical areas to focus on for securing a network that supports telecommuters, click:
Securing a Work-From-Home Environment White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
Data Protection covers backing up and recovering critical data in order to avoid data loss and minimize recovery time in case of storage problems resulting from equipment breakdowns, programming hiccups, operator mistakes, cyber attack, or any other reason. Reliable data protection solutions can be particularly challenging to design and manage in hybrid environments that combine in-house data centers, public clouds, and an at-home workforce.

  • Backup/Restore solutions for remote workers must cover diverse kinds of personally owned endpoint devices. Progent can provide fast remote help from experts familiar with a wide array of platforms for protection Microsoft Windows, Apple and Linux/UNIX servers and desktop computers as well as laptops, tablets and smartphones. Leading backup/restore solutions supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, CrashPlan, Retrospect, and Time Machine. To back up data distributed across a wide area network, Progent offers ProSight Data Protection Services (DPS), a backup/recovery subscription service that utilizes cloud storage and features fine-grained recovery and unified management capabilities.
  • Disaster Recovery/Business Continuity plans commonly anticipate scenarios that call for a temporary switch to telecommuting. Progent's senior disaster recovery planning consultants and business continuity planning specialists can help your business to develop, document and validate a DR/BC plan that addresses the logistics of switching to telecommuting.

Unified Management for Telecommuters
Microsoft has rebranded and reshuffled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud management of mobile and remote devices and Configuration Manager for managing on-premises computers. Endpoint Manager provides a centralized solution for safeguarding critical data by managing local, mobile, and home-based endpoints.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also features Configuration Manager. Intune is a cloud service for managing and protecting mobile devices and software. Managed endpoint computers can be personally owned or business owned. Network administrators managing the enrolled endpoint devices of telecommuters can use Intune to provision and authenticate apps on managed devices, push updates and certificates, set up policies for accessing data and networks, set passwords, create VPN tunnels, control how telecommuters share data, establish threat defense, ensure security compliance, and delete sensitive data from lost, stolen or decommissioned devices. Microsoft Intune works with iOS, Google Android, Windows, and macOS devices. To learn about Microsoft Intune and how Progent can assist your company to use Microsoft's Endpoint Management to administer the endpoint computers of your at-home workers, go to Intune teleworker device management expertise.

VMware Workspace ONE
VMware Workspace ONE is an advanced centralized Mobile Device Management platform that helps network administrators to keep remote endpoints current and secure. Workspace ONE uses VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual software delivery technology for access control, app management, and configuration management of endpoints. Workspace ONE runs with devices based on Windows 10, macOS, iOS, Google Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is available by subscription as a cloud service or as an on-site product via a one-time purchase. Key features of VMware Workspace ONE include rapid remote provisioning of new notebooks, immediate onboarding of new users, policy setting and enforcement for all classes of devices, unifies reporting and analytics, an email encryption gateway, and tight integration with Microsoft applications and cloud-based services. For details about Progent's support for VMware Workspace ONE, refer to VMware Workspace ONE remote endpoint management expertise.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter environment for your Albany, New York company, phone 1-800-993-9400 or visit Contact Progent.