Albany Consulting Expertise for Network Support Companies
Temporary IT Support Assistance
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Albany
Progent’s consulting support for IT service organizations in Albany New York allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent augmentation of your in-house IT support group. This can put you on the fast track to grow your revenue, expand your service offerings, create happy customers, and improve your bottom line.
Progent's team of network infrastructure experts, PC integration and troubleshooting technicians, network admins, and cybersecurity professionals have acted as transparent supplements to the support staffs of some of the country's largest IT service businesses. Progent’s range of technical knowledge allows you to widen the scope of your IT support business, and Progent’s transparency helps you promote and preserve your company's brand.
Progent is a network support firm with 20 years of experience providing online expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent IT services company in the world. Progent has provided online technical support and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)
Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your customers of professional services. Progent bills your firm exclusively and works under your instructions to provide your clients support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who need access to 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to a successful Help Desk. But full-featured ticketing platforms are not only costly to acquire and staff, but a hassle to set up and manage. Small or niche IT service companies seldom have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT service organizations an economical way to keep their company branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing solution enable you to expand your physical and virtual support volume, the range of technologies your firm can handle, the number of {geographies you can serve, and your hours of availability.
Key features of Progent's Help Desk and ticketing solution for IT support companies include:
- Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
- Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is offered at extra cost.
- Optional onsite support in larger metros is offered throughout the country at extra cost.
- You have complete control of your customers and invoicing.
- Your customers enter incident reports through your custom branded Internet portal, an 800 number, or by sending an email to your specified email address.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online until resolution.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows you to act as a sole source for practically all technical guidance and troubleshooting your customers may need. You can grow your team and strategic in-house competencies at your own pace without having to turn down new business due to a lack of expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent works as a transparent extension of your internal support team, responding to your coordination, and invoices you instead of your client.
- Granular Billing: Progent bills by the minute to minimize costs.
- Detailed Service Documentation: Progent uses an advanced documentation platform to ensure that all IT services delivered are fully described. This makes it easy for your IT support organization to transfer account responsibilities to in-house personnel once you have enough people and appropriate skill sets.
- Safely Grow Your Service Business: You can quickly and affordably take on more opportunities beyond your core areas of excellence and open new geographies without the risks involved with increasing your head count too quickly.
- Strengthen Your Name: You can solidify your mind share as a full-spectrum network support provider by offering more solutions to more customers using your own company name.
- Add to Your IT Support Portfolio: Progent offers world-class expertise in a wide range of IT disciplines and can be a dependable resource for expanding your IT support operations.
- Rapid Problem Escalation: With a large team of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
- Keep Your Clients Satisfied: Satisfied clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
- Remote Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk services to advanced consulting. Effective remote service saves money and produces quick solutions.
- Major Industry Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Albany, New York Companies
Progent's nationwide team of certified consultants offers Albany, New York companies a wide range of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service firms include:
- Exchange 2019 Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Consulting
- AD Design
- Microsoft 365 Configuration
- Dynamics GP (Great Plains) Consulting
- Microsoft Azure, Amazon AWS, Google Cloud
- Online IT Troubleshooting
- Work from Home Integration
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Troubleshooting
- Security and Compliance Consultants
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Integration
- Help Desk Call Center Outsourcing
- Desktop Support Services
- Colo Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Expertise
- Virtualization Management
- Windows Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- iPhone and Android Management
- Apple iPhone Support
- Android Smartphone Management
- Ransomware Defense and Recovery
- Backup/Restore Expertise
- Cisco IP Voice Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi AP Setup
- Wi-Fi Site Surveys
Learn More Details About Progent's Reseller Program for IT Service Organizations in Albany, New York To learn additional information about Progent's reseller support for network service firms in Albany, New York, call 1-800-993-9400 or see Contact Progent.
An index of content::
Microsoft Dynamics SL Applications Consulting
Axapta Applications Consulting
Progent can provide you with application developers who can modify your Microsoft Business Solutions ERP, MRP, and financial system packages to suit your specific business requirements. Progent’s Microsoft-certified support experts offer experience in Microsoft Dynamics AX ERP Software, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Business Solutions Retail Management System. Progent also offers expert e-Commerce consulting support for secure, corporate-wide information sharing as well as integration with CRM programs.
Part-Time Job Cisco Engineering
Computer Consultants Full-Time Jobs
Progent is seeking to hire full-time, solutions-driven Microsoft accredited engineers with Microsoft Certified Systems Engineer certification; Cisco certified network consultants with Cisco CCNP or CCIE credentials; security professionals with CISSP or CISA or comparable security certification; and advanced system architecture consultants with experience in mobile access, wireless networking, service continuity, disaster recovery, information preservation, and VMware. Progent also seeks employees to join Progent's staff of desktop service technicians and remote troubleshooting experts. In addition, We are hiring experienced administrators able to operate effectively in Progent's high-growth, virtual office environment.
CISA Certified Security Expert Amazon MWS Outsourced Programming
Amazon MWS development Design Firms
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can expand their market, reduce their cost of sales, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can shorten development time and speed up your return on investment.
Information Assurance Security Firm
Network Intrusion Detection Network Consultant
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of network security professionals. GIAC accreditations are acknowledged by businesses and institutions around the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer help with all of the network security services addressed under GIAC accreditation such as evaluating network vulnerability, security incident handling, traffic analysis, web services security and security information and event management (SIEM) solutions.
SQL Server 2017 SSRS Professionals
SQL Server 2017 Backup Consultant
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to assess the business benefits of upgrading to SQL Server 2017 and can help your organization to plan and implement an efficient migration of your databases and applications to any network architecture including onsite, cloud-based, or hybrid. Progent's consultants can provide remote or onsite support services ranging from as-needed design review or debugging to comprehensive project management and co-management to ensure your SQL Server 2017 initiative is successfully completed on time and on budget.
macOS Lion Networking Online Technical Support
Mac Architecture Integration
Progent's Apple Mac networking engineers can help you with a broad range of system foundation areas such as network architecture, remote and mobile connectivity, internetwork compatibility, protection, and new technologies such as VoIP and high-speed wireless connectivity. For company networks built exclusively on Apple Mac OS X or for environments incorporating a mix of Mac, Linux/UNIX and Windows based servers and desktops, Progent has the experience and depth to deal with the complexity of planning, integrating, and supporting a system architecture that is robust, safe, efficient and aligned with your business objectives. Progent can help you configure Apple’s Xserve enterprise servers, Apple's Xserve RAID non-stop storage systems, and Apple's Xsan storage area network systems. Progent can also give you access to skilled professionals to support Cisco routers and switches.
Solaris Professional
UNIX Engineer
Progent's Sun Solaris platform support experts offer small and mid-size businesses and software developers support for managing and supporting Sun Solaris environments that run with Microsoft-based networks. Progent can give your business contact with Sun Solaris consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM and CISA credentials. This broad range of expertise provides you with a convenient single consulting firm to help you build and maintain a secure and reliable cross-platform connectivity and communications solution that supports Sun Solaris and Microsoft coexistence by combining Microsoft Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
24-Hour Sun Solaris Information Technology Consulting
UNIX Technology Professional
If your office computer system mixes Sun Solaris technology with Microsoft Windows, Progent can show you how to integrate your servers into a cohesive environment that permits all your operating systems to run side by side for easy management, transparent information exchange, high dependability, superior throughput, and tight protection. Progent's Solaris and Windows coexistence support services feature network infrastructure integration and service, support for Windows services for UNIX, online server monitoring and management, remote technical support and repair, on-site technical support, and Help Desk Call Center support.
XenApp Windows Application Delivery Specialist
Technology Professional Citrix XenApp Application Delivery
Progent's Citrix experts can assist your business to design, implement, administer, and support a virtual application delivery and management solution based on XenApp. Progent's Cisco CCIE network engineers can show you how to enhance your network for distributing server and client-side applications, and Progent's datacenter management and support consultants can help you to administer and maintain an off-site datacenter that offers high availability, advanced security, and fast disaster recovery.
On-site Support SQL Server 2017
Consulting Services Microsoft SQL Server 2016
Progent’s Microsoft certified consultants can offer small and mid-sized businesses expert Microsoft SQL Server support. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that opens the door to the speedy creation of advanced business programs that offer your business a competitive advantage. SQL Server provides built-in support for XML and can query across the Internet and beyond the firewall. In addition to offering expertise, maintenance and problem solving services, Progent’s SQL consultants can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the business value of your information network. Progent can also help you migrate from older versions of Microsoft SQL Server to SQL Server 2005.
Offsite Employees Cybersecurity Computer Engineer
Top Consultant Services At Home Workers Endpoint Security
Progent can help small and medium-size companies to set up network security defense systems and provide mitigation services needed to support work-from-home employees.
Microsoft Experts ISA 2004 Support Outsourcing
24x7x365 ISA Server Consultant
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have broad backgrounds developing Microsoft-based security designs for IT networks with multiple sites, remote users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small business plan and deploy a configuration of Microsoft ISA Server 2004 that supports your information security needs without restricting your productivity.
Best Microsoft Windows 2000 Consultant Services
Microsoft Windows 2000 IT Services
Progent's certified Microsoft Windows 2000 consulting staff can help you optimize the capability of your existing Windows 2K Servers and can streamline system administration, provide technical support and troubleshooting, and enhance security. Progent can also help you design, justify, and execute a strategy to upgrade from Microsoft Windows Server 2000 to Microsoft Windows Server 2003. Progent is experienced in setting up test programs to reduce the technical risk associated with moving to Windows 2003 Server by uncovering possible hardware and software compatibility issues.
SQL 2008 Analysis Services Technology Professional
SQL 2008 Analysis Services Consult
SQL Server 2008 delivers indispensable, familiar tools to IT experts and network users, reducing the complexity of designing, integrating, administering, and using company data and analytical applications on platforms ranging from mobile devices to corporate information systems. The complexity and integration requirements of Microsoft SQL Server 2008 call for a network consulting firm with real-world expertise and broad knowledge in designing and deploying data-driven, comprehensive business IT solutions. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.
Microsoft Information Technology Outsourcing Company
Microsoft Office XP Server Installation
Progent’s IT outsourcing services offer affordable network consulting for small organizations. Whether it includes planning system infrastructure, creating an internal Help Desk or outsourcing a one, deploying an updated e-mail system, monitoring your system, or creating an on-line eCommerce solution, outsourcing your IT technical services can reduce expenses and minimize risks, allowing IT service budgets to grow in a more linear and controlled manner than is possible by building up a large, knowledgeable in-house IT organization. Progent’s Outsourcing White Paper and datasheets show how Progent can help you create a protected and highly available network foundation for your critical business software based on Microsoft Windows including Office XP, Office 2003, and Office 2000.
Midsized Office Network Engineers
Midsize Office Small Business Network Consulting Group
Progent offers network services for medium size businesses who have 100 to 250 system clients. The mid-size business or work group has typically been an overlooked part of the market for network consulting expertise. The cost structures and service access practices of major outside support organizations make them too expensive for the typical mid-size company or small medium business (SMB), which commonly has a minimal IT budget with which to support an information network whose complexity and sophistication are often similar to the information systems of far larger enterprises. Progent's service delivery model, which takes great advantage of remote service, virtual office technology and 24x7 network monitoring, dramatically lowers the IT maintenance costs of a small-medium business while providing the small company with big-company support from certified, IT experts knowledgeable in a wide range of midsized business technologies. If your medium size organization or small business is searching for the quality of IT help needed for a mid-size office without paying big-company prices, you need Progent.
High Availability Networks IT Consultant
Urgent Fault Tolerant Data Center Support Outsourcing
Progent’s high availability system consultants provide reliability consulting, disaster recovery planning, network load balancing, non-stop interoffice access, high-availability Internet architecture design, 24x7 data center support, and other 24x7 operations support to show your organization configure a non-stop network for strategic applications. Progent possesses the background to design economical, non-stop networks by deploying the evolving library of Microsoft Windows Cluster servers such as Windows Cluster Server 2003, SQL Server Cluster, and Microsoft Exchange Cluster. Progent’s Microsoft and Cisco certified consultants can show you how to you design a high-availability mutli-site network with a fully mirrored Internet interface and intelligent system load balancing.
UNIX, Windows Consulting Services
UNIX, Windows Consultant
If your business operates a UNIX, Linux, or Solaris network or a mixed-platform computer system, Progent's CISA and CISSP-premier security specialists can help your whole enterprise in a broad array of security areas such as security management practices, security design and models, access management systems and techniques, applications development security, operations security, physical security, communications, network and web security, and workplace recovery planning. CISM, CISSP and ISSAP stipulate the core competencies and worldwide standards of performance that information security managers are expected to possess. These certification give executive management the confidence that consultants who have achieved their CISM or ISSAP qualification have demonstrated the background and knowledge to deliver world-class security management and engineering services.
MS SQL Server Programming
24/7 Microsoft SQL Consultant
SQL Server 2005 offers powerful, familiar tools to computer professionals and network users, lessening the difficulty of creating, integrating, administering, and accessing company information and database programs on platforms ranging from mobile devices to corporate information systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 call for a network consulting firm with real-world expertise and broad knowledge in designing and deploying information-based, comprehensive business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft integration, assures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Emergency Fortinet 3000 Series Firewalls Setup and Support
Fortinet Firewall URL Filtering Consultant Services
Fortinet next-generation firewalls are leaders in delivering top throughput for SSL/TLS inspection. Progent's Fortinet FortiGate firewall consultants can help your business to configure your Fortinet FortiGate firewalls to protect all your IT assets at the enterprise perimeter, within the data center core, at branch locations, and at the cloud edge.
Top Dynamics GP Setup and Support
Dynamics GP Accounting Onsite Technical Support
Progent’s Microsoft certified consultants provide a variety of consulting services for Microsoft Dynamics GP (formerly Great Plains). Dynamics GP/Great Plains is an accounting and business analysis solution built, like all Microsoft financial solutions, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP provides a cost-effective solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to install and configure, and with its modular approach you are able to license only the capability you currently need, with the ability to expand users and increase functionality when necessary. Progent’s Microsoft Dynamics GP support engineers can help you deploy, customize and administer the current release of Dynamics GP or upgrade efficiently from an older version.
Windows Server 2016 VM Load Balancing Help and Support
Specialist Windows Server 2016 Hybrid
Progent's Windows Server 2016 disaster recovery consultants can help you to plan and deploy a disaster recovery system based on Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class network-attached storage using commodity hardware, VM Load Balancing for improving the performance and resilience of Failover Clusters while reducing capital investment and management overhead, and Cloud Witness for fast, affordable deployment of a stretch cluster quorum arbitration point.
Juniper Junos BGT Security Company
Network Consultant Juniper Junos
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
CISM Certified Cybersecurity Management Consultant Services
Certified Cybersecurity Management Consulting Services
Progent can provide the services of CISM Certified security consultants. The Certified Information Security Manager (CISM) committee describes the core competencies and worldwide standards of skill that IT security managers are expected to master. CISM provides business management the confidence that consultants who have qualified for their CISM credential possess the background and knowledge to deliver effective security management and support services.
Support Outsourcing Risk Monitoring
Risk Mitigation Professionals
Progent's disaster recovery support and business continuity professionals can help you design a disaster recovery plan in case of an IT system catastrophe. Progent can help you develop a comprehensive disaster recovery strategy that includes scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-authorized engineers can also help you create an affordable, high-availability system architecture that takes into account reliability issues involving a broad array of infrastructure technologies and procedures.
Google Cloud hybrid integration Outsourced Programming
24/7 Contract Development Amazon AWS hybrid cloud integration
Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration support services that include Microsoft Azure enterprise hybrid cloud design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has 20 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
