Albany Specialists for Network Support Firms
Transparent Short-Term Support Staff Expansion
Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations in Albany
Progent’s consulting support for network service firms in Albany New York enables you to offer your customers Progent's consulting and Help Desk Call Center support with your own branding as a seamless extension of your regular IT services group. This can ease the way for you to add to your client base, expand your service catalog, create happy customers, and increase your profits.
Progent's team of network infrastructure experts, desktop support specialists, IT admins, and cybersecurity professionals have acted as seamless expansions to the IT groups of some of the world’s biggest IT support businesses. Progent’s breadth and depth of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent’s transparency helps you elevate and preserve your company's brand.
Progent is a network support company with 20 years of experience providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network engineers of any independent computer services company in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)
Using Progent's Services Under Your Branding
Progent's consulting program for IT service organizations features seamless resale to your clients of professional IT services. Progent bills your firm exclusively and works under your instructions to deliver your customers support services under your brand. Also, Progent offers an affordable Extended Hours Support Program for clients who need access to 24x7 technical support.
Help Desk and Ticketing for IT Service Providers
Ticketing systems are the enabling technology behind an efficient IT Call Center. But modern ticketing platforms are not only costly to acquire and staff, but also challenging to set up and maintain. Small or niche IT service firms rarely have the required budget or personnel. Progent's Call Center and ticketing program gives IT service firms a practical way to retain their own branding while providing their clients responsive desktop support services built around a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Help Desk and ticketing program for IT support firms leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services allow you to expand your support volume, the diversity of technical issues your company can take on, the number of geographies you can service, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT service firms include:
- Progent's online desktop service staff provides Level 1 end user support with 1-hour SLA to commence work during standard work hours.
- Standard support times are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is available at additional cost.
- Optional onsite support in larger metros is available throughout the country at extra cost.
- You retain complete control of your clients and billing.
- Your clients enter service requests using your own branded Internet portal, an 800 number, or by directing a request to your designated email address.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online until resolution.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service firms allows you to become a sole point of contact for practically all technical expertise your customers may require. You can build your staff and core IT skills at your own pace without being forced to turn down new business owing to a lack of expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless supplement to your in-house support team, under your coordination, and bills you rather than your customer.
- Granular Billing: Progent charges on a per-minute basis to minimize costs.
- Detailed Service Documentation: Progent uses an advanced documentation platform to ensure that all IT services delivered are thoroughly described. This enables your IT support organization to transfer service responsibilities to internal consultants when you have sufficient staff and relevant skill sets.
- Safely Expand Your IT Support Practice: You can quickly and affordably take on more jobs outside your core areas of expertise and open new geographies without exposure to the risks involved with expanding your head count too rapidly.
- Strengthen Your Name: You can solidify your mind share as a comprehensive IT service provider by delivering more solutions to more clients under your own brand.
- Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a wide range of technologies and can be a reliable resource for growing your IT support operations.
- Rapid Escalation: With a sizable team of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the toughest problems get resolved promptly.
- Keep Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to look for help outside the fold.
- Remote Technical Support Experts: For two decades, Progent has delivered online IT support from Help Desk services to advanced consulting. Effective online service saves money and produces fast solutions.
- Top Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Albany, New York Companies
Progent's nationwide roster of certified engineers offers Albany, New York businesses a broad range of online consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service organizations include:
- Exchange 2019 Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Consulting
- Windows 10 Configuration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- Active Directory and Azure Active Directory Planning
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Reporting
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote IT Technical Support
- Teleworker Support Services
- Cisco Network
- Juniper Technology
- Cisco Routers Experts
- Security and Compliance Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Services
- Desktop Support
- Colocation Center Solutions
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtual Server Automation
- Hyper-V Planning
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- Smartphone Integration
- Apple iPhone Integration
- Android Smartphone Support
- Ransomware Defense and Recovery
- Data Backup/Recovery Expertise
- Cisco IP Voice Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Setup
- Wi-Fi Site Assessments
Learn More About Progent's Consulting Program for Network Service Providers in Albany, New York For additional information about Progent's consulting support for IT service firms in Albany, New York, call 1-800-993-9400 or see Contact Progent.
An index of content::
Virtual Server Private Cloud Hosting Technology Professional
Virtual Server Private Cloud Hosting Consulting
Progent’s private cloud hosting allows small and midsize businesses to run key applications such as Microsoft SQL and Exchange from a secure Tier III data center on fully redundant equipment with offsite data backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup and restoration. You can take advantage of Progent’s private cloud to eliminate major capital costs for the acquisition, upkeep, and operation of computer hardware and data center facilities while benefiting world-class levels of system reliability and physical security.
24-7 Windows Server 2019 Cybersecurity Online Support
Windows Server 2019 Storage Spaces Direct Network Engineer
Progent's Windows Server 2019 disaster recovery/business continuity planning experts can help your business to plan and deploy a disaster recovery solution based on Microsoft's cloud-tested Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
Catalyst 1000 Switch Support Outsourcing
Catalyst Switch LISP Remote Support
With Catalyst switches for small and mid-size businesses, Cisco allows companies to gain the full advantages of bringing smart traffic control into their networks. Cisco's switching product line allows you to deploy capabilities that make your IT network sufficiently robust to accommodate real-time needs, expandable to facilitate future growth, safe enough to guard confidential data, and designed for prioritizing and managing all traffic to optimize system operations. Progent's CCIE certified engineers can show you how to select and deploy Cisco Catalyst switches appropriate for your business. In addition, Progent's CISSP certified security specialists can help you create a strategic protection plan and configure Cisco Catalyst switches so they powerfully enforce your security policies. Cisco Catalyst switches that Progent provides expertise for include Cisco's Catalyst 2940 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Windows Server 2019 LEDBAT IT Consulting
Windows Server 2019 Virtual Machine Consulting Services
Progent's Microsoft-certified Windows Server 2019 experts can assist your organization to design and carry out an efficient migration to Windows Server 2019 using existing deployment architecture or a cloud-based or hybrid deployment model. Windows Server 2019 delivers significant enhancements in capacity, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, availability, and Linux support.
Consultant Services Dynamics GP System Migration Planning
Microsoft Dynamics GP System Upgrade Planning Consulting
Progent has delivered support for Microsoft Dynamics GP and Great Plains ERP software for almost 20 years and Progent has delivered integration, software development, education, and troubleshooting services since the platform's original release. Progent can provide high-level support for updating out of date Dynamics GP/Great Plains deployments. Progent can assist you to plan, validate, and carry out an efficient migration from a an outdated version of GP to the current version of Microsoft Dynamics GP.
Exchange Server 2003 Technology Consulting
Support Outsourcing Microsoft Exchange
Progent's Microsoft Certified professionals offer world-class support for corporate-wide implementations of Microsoft Exchange 2007. Progent's consultants can show you how to plan multi-location Exchange installations or upgrades and can provide onsite technicians to assist enterprises with installations of Exchange Server in the or any area served by Progent's consultants.
24 Hour Remote PC and Smartphone Networking Firm
PC Consulting Notebook VPN
Progent's remote connectivity and smartphone synchronization specialists can assist your business to plan and configure secure access solutions for off-site desktop PCs, notebooks, and wireless handhelds so they work tightly with your IT network, enabling your business to optimize the productivity of your off-site workers.
Remote Troubleshooting Fault Tolerant EIGRP Network
Online Technical Support Fault Tolerant Branch office Network
Progent’s high availability interoffice connectivity and fault tolerant system infrastructure consultants can help small companies achieve fault tolerant Interoffice connectivity by means of fully redundant system architectures with automatic failover. Progent’s Cisco Certified Internetwork Experts can design and implement high-availability Inter-office connections supported by fault tolerant EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connectivity and transparent fail-over can provide economical 24x7 interoffice networking.
Top Specialists NotPetya ransomware recovery
Hermes ransomware recovery Consultant
Progent's experienced ransomware recovery experts can assist you to reconstruct a network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
Cisco Firepower Configuration Consulting
Cisco Firesight Engineer
The latest generation of ASA 5500-X Family of firewalls with Firepower Services offer significantly more performance than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-premier CCIE network consultants can help you to maintain your current PIX or ASA 5500 security appliances and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to design, deploy, optimize, administer and debug firewall environments built on ASA 5500-X firewalls with Firepower Services.
Server Training
Cisco Training Network
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent faces few competitors. Medium-size businesses who utilize trusted freelance consultants or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient.
SQL Server 2014 Capacity Planning Technical Support
SQL Server 2014 Azure Backup Consultant
SQL Server 2014 incorporates significant improvements in key areas including performance, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that works seamlessly across all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and on-premises consulting services such as system design, deployment, management, remediation, and software development services to enable organizations of any size to achieve maximum business value from their SQL Server 2014 deployment.
Ryuk ransomware recovery Consultant
Ryuk ransomware recovery Technology Professional
Progent's proven ransomware recovery experts can help you to reconstruct an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Microsoft Project Server Small Business IT Support Firms
Microsoft Sharepoint Server 2010 Security Consultant
Progent's Microsoft-certified consultants offer computer support and technology consulting services for Microsoft .NET Servers and programs and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent’s consulting professionals can help you design, integrate, maintain and administer the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Windows Hyper-V, Lync Server, Microsoft Project Server, and Microsoft System Center Operations Manager.
ransomware recovery strategies Consult
ransomware recovery strategies Services
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your company's ability either to block ransomware or recover quickly from a ransomware attack. Progent will work with you personally to gather information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that minimizes your vulnerability to a ransomware attack and aligns with your business needs.
CCIE Certified Computer Consultant Nexus Switch Upgrade
On-site Technical Support Nexus Switch OTV
Nexus series switches are engineered to deliver the performance, scale, dependability, virtualization support, capacity, data protection and manageability needed to act as the foundation of a world-class data center. Progent's CCIE-certified Nexus switch consultants can provide remote and onsite consulting expertise to help you to plan an optimal switch topology, build test environments to confirm your switching solution, install and configure Nexus switches, create and implement appropriate policies, perform security and compliance assessments, set up proactive monitoring and alert systems, consolidate resources by means of virtualization technologies, troubleshoot switching and routing issues, optimize performance, plan for expected growth, and set up the powerful zero-downtime capabilities available for Nexus family of switches. Progent can also assist your business to migrate non-disruptively from legacy Nexus models or Cisco Catalyst switches to current Nexus platforms.
Ubiquiti UniFi Controller Remote Support
24x7 Mobile Connectivity Network Engineer
Progent's Wireless Consulting Services offer a convenient, economical way for businesses of all sizes to deploy, manage, monitor and repair the latest wireless network solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to design and install appliances like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and web-based business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Security Protection Bulletins Consultants
Cybersecurity Organizations IT Security Alerts
This page contains current updates on cybersecurity threats, fixes, and best practices. Call or email Progent if your organization needs help protecting your system against the latest IT security threats.
Cisco ASDM Firewall Management On-site Support
Biggest Network Consultant Firepower
Progent’s Cisco-Premier network consultants provide professional PIX Firewall support services encompassing architecture, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack security, and safe access services. Extending from small, plug-and-play desktop devices for small offices and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy level of security, performance and reliability for information environments of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, minimizing possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated security and connectivity services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent networking services, and extensive management solutions. Progent’s network experts can help you choose and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
WatchGuard Firebox T35 Firewall Consultants
WatchGuard Firebox Firewall Audit
Progent provides consulting services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and manage a WatchGuard Firewall/VPN appliance that fits your security needs and budget. Progent can help you to manage legacy WatchGuard firewalls or upgrade efficiently to current WatchGuard firewalls.
Microsoft Dynamics GP Integration Support
Dynamics GP Online Support Services
Progent can help you plan and implement an efficient move to Microsoft Dynamics GP so that you preserve your information, strengthen your security, enhance your management reporting, take complete advantage of Microsoft Office integration, and reduce business disruption by creating and following a sensible migration strategy. Progent can also help train new Microsoft Dynamics GP/Great Plains users so you don't waste productivity. Progent can enhance your company reports and business analytics by offering Crystal Reports consulting, FRx programming, and Microsoft Excel support. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and designing with VBasic, XML and other tools make it possible to create specialized line-of-business software and eCommerce programs that work seamlessly with Dynamics GP/Great Plains.
MS Microsoft Virtual Server Technology Professional
Microsoft Server Consolidation Network Engineer
Microsoft Virtual Server 2005, run on the Windows Server operating system and based on software first developed by Connectix, provides the power needed to carry out server consolidation, software migration, and server quarantine projects through virtualization techniques in an enterprise-class computing environment with high expandability, manageability, and reliability. Microsoft has aimed Virtual Server 2005 at businesses wishing to improve operational efficiency in application development and piloting, migration from legacy mission-critical software, and server consolidation. Progent's skilled Virtual Server consultants can assist your IT staff to evaluate and deploy MS Virtual Server 2005.
Cybersecurity Firms MS SQL
SQL 2008 Reporting Services Development Group
Progent's Microsoft-certified SQL Server application programmers and DBAs offer remote consulting to assist businesses of any size to build, manage, and troubleshoot applications powered by the Microsoft SQL Server RDBMS and .NET architecture. Progent's SQL Server experts can provide help with any phase of application development in environments that range from small business or departmental databases to VLDB applications and enterprise-class data warehousing.
Microsoft SCSM 2016 Troubleshooting
System Center 2016 Operations Manager Consulting Services
Microsoft System Center 2016 delivers important improvements in the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; unified management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's Microsoft-certified consulting staff can provide world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.
Consultants ProSight Remote Monitoring and Reporting
ProSight Windows Server Management Support and Help
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that any looming problems can be addressed before they can impact productivity.
Microsoft Office SharePoint Server 2013 Professional
On-site Technical Support SharePoint
Progent’s Microsoft-certified consultants offer organizations of all sizes consulting, technical support, and application development services for SharePoint and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web-based technology for intelligently connecting people, groups and information. Microsoft SharePoint Server provides a common location for your employees or customers to access, manage, distribute and interact with relevant information, documents, and software and to communicate with other people. Microsoft SharePoint allows quicker and better decisions, more effective sharing across groups and more economical business processes. Windows SharePoint Services connect workers, clients, workgroups and major tasks with the data they’ve created in a way that makes data convenient to locate, retrieve and apply. Progent's SharePoint consultants can help your organization to manage your current SharePoint solution or upgrade to the latest version of SharePoint Server or to SharePoint Online.
Remote Workers Cloud Integration IT Consulting
Largest Offsite Employees Cloud Integration Support Services
Progent can help small and mid-size companies to provide their at-home workers with transparent integration with public cloud applications and services.
Consultant Microsoft Teams
Urgent Microsoft Teams DLP Consultant
Progent can assist your organization to plan a migration to Teams from Skype for Business Online or Lync Server and configure, manage, and troubleshoot a cloud-based or mixed deployment of Teams. Progent can help you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint, and your PSTN gateway.
ransomware preparedness report Consulting Services
ransomware protection review Consultant
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance expert. The fact-finding interview is designed to assess your organization's ability to defend against ransomware or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information about your current antivirus tools and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient AV and backup environment that reduces your exposure to ransomware and meets your company's requirements.
Altaro Office 365 Teams Chat Backup Support and Setup
Altaro Office 365 OneDrive Backup Remote Support Services
Progent is a certified Altaro partner and can design and manage a deployment of Altaro O365 Backup to back up and restore your Microsoft 365 mailboxes, files residing within your organization's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.
CCNP Expert Certified Support Outsourcing Aironet Wave 2 Wi-Fi Access Point
Aironet Ruggedized APs Consulting Services
Progent's Cisco CCIE-certified wireless infrastructure experts can provide remote or on-premises configuration and debugging services to help your organization to design, implement, update, tune, manage and debug Aironet wireless AP environments of any scale or topology. Progent's Cisco wireless controller consultants can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create an enterprise-wide connectivity solution that is easy to manage and expand. Progent also can provide affordable wireless site surveys to help you to determine the most appropriate selection, location and setup of Aironet Wi-Fi access points to work with your specific workplace layout, construction, and expected network traffic.
Online Support Offsite Workforce Cybersecurity
Remote Workforce Endpoint Security Network Consultants
Progent can assist small and mid-size businesses to set up cybersecurity protection systems and provide response expertise required for at-home workers.
