Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Albany
ProgentProgentís consulting services for network service firms in Albany New York enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a seamless extension of your in-house network services group. This can ease the way for you to grow your revenue, close gaps in your service offerings, satisfy your clients, and improve your bottom line.

Progentís nationwide roster of network infrastructure engineers, desktop support specialists, IT admins, and data security professionals have acted as seamless expansions to the support staffs of some of the worldís biggest IT service firms. Progentís breadth and depth of technical knowledge allows you to widen the scope of your IT support business, and Progentís transparency helps you promote and preserve your company's brand.

Progent is a network consulting firm with 20 years of experience providing online consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has provided remote technical assistance and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's consulting program for IT service providers offers transparent resale to your clients of professional IT services. Progent invoices your firm exclusively and works under your instructions to deliver your clients support services under your branding. Also, Progent offers a low-cost Extended Hours Support Program for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Firms
Ticketing systems are the enabling technology behind a successful service desk. But enterprise-grade ticketing platforms are not only expensive to acquire and staff, but also difficult to set up and maintain. Small or niche IT service companies seldom have the required financial or human resources. Progent's Call Center and ticketing solution offers IT service firms an affordable way to retain their company branding while providing their customers world-class desktop support built around an advanced ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT support firms leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can set up communications with your current ticketing platform. The features available with Progent's Service Desk and ticketing services enable your IT service firm to increase your physical and virtual support workload, the range of technical issues your company can handle, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's online desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Standard service hours are from 5am to 7pm PST, five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises support in major metro areas is offered throughout the US at additional cost.
  • You keep complete control of your clients and invoicing.
  • Your clients submit requests through your branded Internet portal, a toll-free number, or by sending a message to your specified email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information on Progent's Service Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service organizations allows you to become a sole point of contact for practically all technical guidance and troubleshooting your clients may require. You can build your staff and strategic in-house competencies steadily without having to turn down opportunities owing to a gap in expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a seamless extension of your internal support group, under your direction, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in costs.
  • Detailed Documentation: Progent uses an enterprise-class documentation system to make sure all services performed are fully documented. This allows support group to transfer service responsibilities to in-house personnel once you have sufficient people and relevant technical skills.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Practice: You can quickly and safely take on additional jobs beyond your main fields of excellence and open additional geographies without the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT support firm by offering more services to more clients under your own company name.
  • Flesh Out Your Services Catalog: Progent offers world-class support in a broad array of technologies and can be a dependable reservoir of skills for growing your IT support operations.
  • Fast Escalation: Thanks to a large roster of senior consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
  • Keep Your Customers Satisfied: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from your competitors.
  • Remote Support Experts: For 20 years, Progent has delivered online network support ranging from Help Desk support to advanced consulting. Effective online service saves money while delivering quick solutions.
  • Major Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Albany, New York Organizations
Progent's nationwide team of certified engineers can deliver Albany, New York businesses a wide range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service firms include:

Learn More About Progent's Reseller Support for Network Service Firms in Albany, New York
To learn more details about Progent's consulting support for IT service organizations in Albany, New York, call 1-800-993-9400 or visit Contact Progent.