Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Albany
ProgentProgentís consulting services for network service firms in Albany New York allows your company to provide your customers Progent's consulting expertise and Help Desk Call Center support with your brand as a seamless augmentation of your in-house IT support group. This can put you on the fast track to add to your revenue, flesh out your service offerings, satisfy your clients, and improve your profits.

Progent's team of network infrastructure engineers, PC support specialists, network admins, and cybersecurity consultants have acted as transparent supplements to the support groups of some of the country's largest IT service businesses. Progentís breadth and depth of expertise enables you to widen the scope of your IT service business, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is an IT consulting company with 20 years of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT services firm in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)

Using Progent's Services Under Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your customers of world-class IT services. Progent invoices your firm directly and performs under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind a successful Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but also a hassle to set up and manage. Smaller IT service organizations do not have the necessary budget or personnel. Progent's Service Desk and ticketing solution gives IT service organizations a practical way to keep their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing system and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT service firms leverages Progent's investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program allow you to expand your physical and virtual support workload, the diversity of technologies your business can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT service companies include:

  • Progent's remote desktop support team delivers Level 1 end user support with 1-hour SLA to commence work during normal work hours.
  • Normal support times are from 5am to 7pm PST, five days a week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in larger metros is available across the US at additional cost.
  • You keep complete control of your clients and invoicing.
  • Your clients submit requests using your own branded Internet portal, a toll-free phone number, or by directing a request to your specified email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more details about Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service organizations allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies steadily without being forced to say no to opportunities due to a gap in expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your in-house IT service group, under your coordination, and bills your firm rather than your customer.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Detailed Reporting: Progent uses an advanced service reporting platform to make sure all IT services delivered are thoroughly described. This makes it easy for your IT support organization to transfer account assignments to in-house personnel when you have sufficient people and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can quickly and affordably take on additional opportunities beyond your core fields of expertise and serve additional territories without the risks involved with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your mind share as a full-spectrum IT support provider by delivering more services to more customers using your own company name.
  • Add to Your IT Support Portfolio: Progent offers top-tier expertise in a wide array of IT disciplines and can act as a dependable reservoir of skills for growing your IT support business.
  • Rapid Problem Escalation: With a large team of senior IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
  • Keep Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
  • Online Support Professionals: For two decades, Progent has delivered online IT support ranging from Call Center services to advanced consulting. Effective remote support cuts costs and produces fast solutions.
  • Advanced Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Albany, New York Companies
Progent's veteran team of certified consultants and technical experts can deliver Albany, New York companies a wide range of online technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service providers include:

Find Out More About Progent's Reseller Support for Network Service Providers in Albany, New York
For more information about Progent's reseller support for network service organizations in Albany, New York, call 1-800-993-9400 or refer to Contact Progent.