Albany Consulting for IT Service Organizations
Seamless Temporary Support Team Augmentation
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Albany
Progent's consulting support for network service organizations in Albany New York allows you to offer your customers Progent's consulting expertise and Help Desk Call Center support with your company's brand as a seamless supplement to your regular IT services group. This can put you on the fast track to grow your revenue, flesh out your service portfolio, create happy clients, and increase your bottom line.
Progent's nationwide roster of network infrastructure experts, desktop integration and troubleshooting specialists, network admins, and cybersecurity consultants have acted as transparent expansions to the IT staffs of some of the country's largest IT service businesses. Progent's range of expertise enables you to broaden the capabilities of your IT service business, and Progent's transparency lets you promote and preserve your company's brand.
Progent is an IT consulting firm with 20 years of background delivering online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private computer services firm in the world. Progent has delivered remote technical support and consulting to clients in every state in the country. (See testimonials from Progent's clients.)
Reselling Progent's Services Under Your Branding
Progent's reseller program for network service firms offers transparent resale to your customers of professional services. Progent bills your firm exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for customers who need 24x7 support.
Help Desk and Ticketing for Network Service Organizations
Ticketing systems are fundamental to an efficient service desk. But enterprise-grade ticketing systems are not only costly to acquire and staff, but challenging to configure and maintain. Smaller IT support providers do not have the required resources. Progent's Service Desk and ticketing solution gives IT service firms an affordable way to keep their company branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT service firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing system. The features offered with Progent's Call Center and ticketing services allow you to expand your support workload, the diversity of technologies your company can handle, the number of locations you can service, and your overall availability.
Key features of Progent's Call Center and ticketing program for IT support organizations include:
- Progent's online desktop service group delivers Level 1 end user help with 1-hour SLA to commence work during standard work hours.
- Standard service hours are 5am to 7pm PST, five days per week.
- Extended support is available at additional cost.
- Optional onsite service in major metro areas is offered across the US at extra cost.
- You retain complete control of your clients and invoicing.
- Your clients submit incident reports through your own branded Internet portal, an 800 number, or by sending a message to your assigned email address.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely while they are active.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Organizations
Progent's consulting for IT service organizations allows you to become a single point of contact for practically all technical guidance and troubleshooting your clients may need. You can build your staff and strategic in-house competencies at your own pace without having to say no to new business due to a gap in in-house expertise or the absence of personnel.
Important features of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a transparent extension of your in-house support team, responding to your management, and invoices you rather than your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
- Extensive Service Documentation: Progent utilizes an enterprise-class service reporting system to make sure all services performed are thoroughly described. This enables you to transfer service responsibilities to internal consultants when you have sufficient people and appropriate technical skills.
- Safely Grow Your IT Support Practice: You can quickly and efficiently take on more opportunities outside your core areas of excellence and serve additional geographies without exposure to the risks involved with increasing your head count too rapidly.
- Strengthen Your Brand: You can improve your mind share as a comprehensive IT service firm by delivering more services to more clients using your own brand.
- Flesh Out Your Services Portfolio: Progent offers top-tier support in a broad range of technologies and can act as a reliable resource for growing your IT support operations.
- Rapid Problem Escalation: Thanks to a large team of top-level consultants available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled promptly.
- Keep Your Customers Happy: Happy clients keep coming back. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
- Online Support Experts: For 20 years, Progent has provided remote IT support from Help Desk services to advanced consulting. Effective online support saves money while delivering fast solutions.
- Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP, CISA, and GIAC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Albany, New York Companies
Progent's nationwide team of certified engineers can provide Albany, New York organizations a broad range of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
- Exchange 2019 Consulting
- Exchange 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 11 Migration Support Services
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure AD Design
- Microsoft 365 Integration
- Dynamics GP (Great Plains) Expertise
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Online IT Technical Support
- Telecommuter Support Services
- Cisco Network Infrastructure
- Juniper Networks Expertise
- Cisco Routers Configuration
- Security and Compliance Consultants
- Threat Assessment with NodeZero
- Disaster Recovery Planning
- Penetration Testing
- Firewall Setup
- Help Desk Call Center Outsourcing
- Desktop Support Services
- Colocation Center Solutions
- Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Consulting
- Virtualization Management
- Fast, Low-cost .NET Software Development.
- Hyper-V Planning
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- iPhone and Android Management
- iPhone Integration
- Android Phone Management
- Ransomware Defense and Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Setup
- Wi-Fi Site Surveys
Find Out More Details About Progent's Reseller Program for IT Service Providers in Albany, New York To learn additional details about Progent's reseller support for network service organizations in Albany, New York, call 1-800-993-9400 or refer to Contact Progent.
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Private Cloud Solutions Consulting Services
Private Cloud Virtual Datacenter Hosting Professionals
Progent's Private Cloud Hosting service provides comprehensive hosting of a small organization's production servers in a solution that gives the highest degree of dependability and expandability and is in addition easy to migrate to any data center. Progent's Private Cloud Hosting services are based on proven virtualization techniques that enable small and midsize companies with mixed- platform IT systems to economize significantly on the costs of capital investments, system maintenance, and network administration while benefiting from world-class fault tolerance and an unmatched degree of vendor flexibility.
Google GCP Cloud integration Technology Professional
Google Cloud GKE Specialists
Progent offers affordable remote and onsite support to assist companies of any size to move any portion of their critical IT infrastructure to Google Cloud Platform services. This can save time and equipment costs and enable access to Google's cutting edge AI and machine learning technology. Progent can assist you with every phase of Google Cloud Platform integration including requirements analysis, preparedness evaluation, architectural design and review, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore mechanisms, and security strategies.
Microsoft Office SharePoint Server 2003 Network Engineer
SharePoint Server 2003 Support and Integration
Progent's Microsoft-certified experts can help you evaluate the business justification for implementing SharePoint 2007, advise you on the appropriate edition of SharePoint for your application, provide setup and deployment expertise, assist you to install MS SQL Server as a supporting database manager, improve your network infrastructure, integrate your off-the-shelf and customized application software to work with SharePoint 2007, design a company-wide security plan that encompasses portal solutions, and deliver maintenance and Help Desk support.
Consultants SCVMM 2016 and Hyper-V
After Hours Support VMM 2016 Console
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network management tools and is designed to provide a unified solution for configuring and managing virtualized datacenters across hybrid networks that can include private clouds and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consultants can assist businesses of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, help you upgrade smoothly from older releases of Virtual Machine Manager, develop workflows for building and installing virtual machines and hosts, implement fault-tolerant scale-out clusters, integrate your datacenter resources with public clouds, set up virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to evaluate the potential advantages of the latest technologies like Storage Replica and Shielded VMs. Progent's hypervisor experts can provide advanced Hyper-V consulting and VMware vSphere expertise.
Best Windows Server 2012 R2 Hyper-V 3.0 Consultancy
Windows Server 2012 R2 Hyper-V 3.0 Consult
Widows Server 2012 R2 Hyper-V enhances server virtualization in key areas including secure multitenancy, agile network infrastructure, cloud readiness, scalability and throughput, and high availability. Progent's Microsoft-certified consultants can assist your company to benefit from Hyper-V to deploy and manage virtual servers to cut network costs and improve productivity.
Aironet 1600 Access Point Configuration
Onsite Technical Support Aironet 3700 Access Point
Progent's Cisco CCIE-certified wireless infrastructure experts offer remote or on-premises configuration and troubleshooting support to help you to design, implement, upgrade, optimize, administer and troubleshoot Aironet Wi-Fi AP deployments of any scale or topology. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your wireless environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise connectivity foundation that is easy to manage and scale. Progent also can provide affordable Wi-Fi site surveys to assist you to decide the most appropriate selection, location and setup of Aironet wireless access points to accommodate your unique workplace layout, construction, and anticipated network traffic.
Azure AD Hybrid Consulting Services
Award Winning Active Directory Domain Services Consultants
Progent's consultants can help you to design and implement a smooth move from onsite Active Directory to cloud-hosted Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access management across on-premises and Azure assets.
VMware Data Recovery Services
HP Data Protector Consulting Services
Progent offers affordable remote support from consultants skilled in a broad range of utilities and services that provide solutions for backing up Windows, Mac, and Linux/UNIX physical and virtual servers and desktops plus notebooks and smartphones. Progent offers consulting support for all major backup platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Backup Exec, BackupAssist, CrashPlan, Double-Take, Mozy, Retrospect, Apple Time Machine, vSphere Data Protection, and FLARs. Progent can help you to design, upgrade, or maintain backup/restore solutions for a range of architectures such as on-premises, remote, cloud, or a mix.
Online Troubleshooting Duo Identity Verification
Emergency Technical Support Duo Multi-factor Authentication
Progent's Duo service plans incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices.
Cisco Security Migration Firm
Cisco Remote Access Support Organizations
Progent's Cisco CCIE-certified network infrastructure consultants have extensive experience helping Internet Service Providers to architect, implement, administer, optimize, and debug fault-tolerant, extensible network environments appropriate for public networks.
NodeZero Certified Security Penetration Testing Network Security Audit
Technology Consulting NodeZero Cybersecurity Penetration Testing
Progent's certified security consultants can perform NodeZero-based PEN tests to make sure your security defense tools and policies are properly configured and effective.
Engineers Microsoft Exchange Server Upgrade
Exchange Server Migration Consultancy
Progent's Microsoft-certified network experts can help you to assess the value of Exchange Server 2010 for your company and can help you to design and implement an efficient migration to Exchange Server 2010 from Microsoft Exchange 2003 or Exchange 2007 Server that will provide quick return on investment by increasing your productivity, cutting the cost of equipment and support, streamlining management, and integrating your vital communications technologies.
24-7 QuarkXPress Classes
24-7 MOTU Digital Performer Classes
Progent's Mac consultants can support the creative facets of Macintosh environments by offering consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide help in a range of Apple Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with special jobs such as capturing or digitizing audio or video or configuring an audio/video production studio.
Exchange 2013 Configuration Network Consultant
MCSE Expert Certified Exchange 2013 eDiscovery Consulting
Exchange Server 2013 includes significant enhancements to the functionality of Exchange Server 2010 and delivers important new features as well as a revamped architecture. These enhancements favorably impact key IT areas including ease of administration, high availability (HA), compliance, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the possible business benefits of upgrading to Microsoft Exchange 2013, design an efficient test and deployment plan, and educate your IT team to maintain your Exchange Server 2013 solution. Progent also offers ongoing online consulting and support and management services for Exchange Server 2013.
Top ProSight Private Cloud Services Consultant Services
ProSight VM Hosting Technology Professional
Progent's ProSight Virtual Hosting service offers comprehensive hosting of a small or mid-size company's servers in a solution that delivers the maximum degree of availability and scalability and is in addition easy to transfer to another host. ProSight Virtual Hosting and management options are based upon mature virtualization platforms that enable small and midsize companies with mixed- platform IT systems to economize dramatically on the expense of capital investments, infrastructure maintenance, and network administration while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor independence.
IT Consultant Microsoft 365 Teams Integration
Microsoft 365 OneDrive Integration Consulting Services
Progent can assist your business to evaluate the wealth of subscription options available with Microsoft 365, formerly branded Office 365, and configure your network with Microsoft 365 so you derive maximum business value. Progent supports multi-vendor networks that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist you to create and maintain hybrid networks that seamlessly combine on-premises and cloud-based products and services.
ransomware removal and data restore Professional
ransomware removal and data restore Professional
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist you to contain the progress of an active ransomware attack. Call 800-462-8800
Microsoft Windows 2000 IT Consulting
Windows 2000 Server Technical Consultant
Progent's Microsoft-certified Windows Server 2000 experts offer computer support and information technology consulting services for the entire family of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Windows 2003 Server. Progent's Microsoft Windows 2000 Server configuration, optimization, and troubleshooting services include network design, deployment, documentation, local and off-site support, Help Desk outsourcing, professional security analysis, turn-key outsourcing, and cost-effective co-sourcing.
Video Conferencing Network Consulting
VoIP Phone System Remote Technical Support
Progent's Cisco certified network infrastructure experts can provide advanced support services for Cisco Unified Communications Manager (previously CallManager). Progent can assist you to integrate VoIP phones, design dial plans, configure SIP trunking and PSTN support, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.
Online Technical Support Ekahau Wi-Fi Site Validation
Ekahau Wi-Fi 6 Wireless Site Survey Remote Troubleshooting
Progent's Ekahau-certified Wi-Fi consultants can help you to plan, install, optimize, manage and troubleshoot a Wi-Fi network customized for your environment. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for on-premises RF analysis.
Support and Help Teleworker Integration
Helpdesk for Remote Workers Support and Setup
Progent has 20 years of experience helping small and mid-size businesses to plan, implement, optimize, administer, and troubleshoot computer networks that incorporate at-home workers.
Dynamics NAV MRP Programming
Microsoft Dynamics NAV Support and Help
Progent can provide remote and on-premises installation, migration, application development, training for Dynamics Business Central/Navision.
Microsoft 365 Migration On-site Technical Support
Network Consulting Microsoft 365 Excel Integration
Progent can help you to understand the many subscription plans offered with Microsoft 365, previously branded Office 365, and configure your network with Microsoft 365 so you derive maximum business value. Progent offers expertise with multi-vendor environments that include Windows, macOS, and Linux operating systems. Progent can also assist your business to create and manage hybrid ecosystems that transparently combine on-premises and cloud-based products and services.
Exchange Server 2010 Upgrade Consultants
Microsoft Exchange Server 2010 Migration Consulting
Progent offers comprehensive support for every step of your Exchange 2010 migration including end-to-end project management services, site analysis, project design and documentation, cost estimates of new software and hardware needed, recommended sourcing, pilot testing at customer site or at Progent's test facility, setting up temporary coexistence between Exchange Server 2010 and Exchange Server 2003 or 2007, implementation of the production system, deactivating the previous servers, and training for client's IT group and users.
ISA 2004 Server Consulting Services
IT Consulting ISA Server
Progent's Microsoft certified professionals offer small and medium sized businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and Internet Security and Acceleration Servers include an advanced application-layer aware firewall that can protect your business system from attack by outside and inside sources. Forefront Threat Management Gateway and ISA Server provide thorough examination of Internet protocols such as Hypertext Transfer Protocol, which enables these products to detect many attacks that can elude ordinary firewalls. The combined firewall and VPN architecture of Forefront TMG and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security strategy, and Progent's Microsoft-certified engineers and CISSP, CISA and CISM certified security professionals can help you strengthen your network protection through expert planning and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft engineers can assist you to deploy Microsoft Forefront TMG 2010, manage and troubleshoot any version of ISA Server, or upgrade from ISA Server to Microsoft Forefront TMG.
Shared Helpdesk Online Technical Support
Shared Help Desk Ticketing Online Troubleshooting
Progent's Shared Help Desk service allows your business to share responsibilities for Help Desk services transparently between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution based on ConnectWise Manage, the leading shared PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Microsoft Virtual Machine Manager Consultants
VMM Database Consulting
Progent's Microsoft-certified consultants can assist businesses of any size to follow best practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and libraries; plan, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring. Progent can help your business to upgrade from an older version of SCVMM or from another virtualization management platform, and Progent can help you to enhance and repair your current SCVMM environment to make sure you realize the highest possible return on investment.
24-Hour Cybersecurity Group Cybersecurity Pen Testing
Biggest IT Services Penetration Testing
Stealth penetration checking is an important component of any comprehensive network security strategy. Progent's security professionals can run extensive penetration tests without the awareness of your organization's internal IT resources. Stealth penetration testing shows whether existing security defense tools such as intrusion incident warnings and event log monitoring are properly configured and actively monitored. Progent can implement ongoing autonomous penetration testing to define your internal and external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, harvested credentials, missing patches, and dangerous product defaults can be chained together by threat actors into the multi-vector attacks typical of modern versions of ransomware.
