Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Albany
ProgentProgent's consulting services for IT service firms in Albany New York enables you to provide your clients Progent's consulting and Help Desk support with your company's own branding as a seamless augmentation of your regular network services group. This can help you add to your revenue, expand your service offerings, create happy customers, and improve your profits.

Progent's nationwide team of network infrastructure engineers, desktop integration and troubleshooting technicians, IT admins, and data security professionals have worked as transparent supplements to the support groups of some of the country's largest IT service firms. Progent's range of technical knowledge enables you to widen the capabilities of your IT service practice, and Progent's transparency lets you promote and preserve your company's brand.

Progent is a network consulting firm with 20 years of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT support firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Providing Progent's Services With Your Branding
Progent's reseller program for network service organizations features transparent resale to your customers of world-class services. Progent invoices your firm exclusively and works under your direction to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing for Network Service Organizations
Ticketing is fundamental to an effective IT Call Center. But full-featured ticketing systems are not only costly to license and staff, but a hassle to configure and maintain. Smaller IT service firms rarely have the required resources. Progent's Service Desk and ticketing solution offers IT service organizations an affordable way to keep their custom branding while providing their customers responsive desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution allow you to expand your support workload, the diversity of technologies your company can take on, the number of locations you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's online desktop support team provides Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
  • Normal service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in major metros is offered across the country at extra cost.
  • You have full control of your customers and billing.
  • Your clients submit incident reports through your own branded Internet portal, an 800 number, or by directing an email to your assigned email address.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see more information about Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service providers allows your support team to act as a single point of contact for virtually all IT expertise your customers may need. You can build your staff and strategic in-house competencies steadily without having to turn down new business owing to a lack of in-house expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support group, responding to your management, and invoices your firm rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Documentation: Progent uses an enterprise-class service reporting platform to ensure that all services delivered are thoroughly documented. This enables you to shift service assignments to in-house personnel when you have enough staff and relevant skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can easily and safely take on additional jobs beyond your core areas of expertise and open additional geographies without the risks involved with increasing your head count too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a comprehensive network support firm by offering more solutions to more clients using your own brand.
  • Add to Your IT Support Catalog: Progent can provide top-tier expertise in a broad range of technologies and can act as a reliable reservoir of skills for expanding your IT service business.
  • Rapid Escalation: With a sizable roster of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Customers Happy: Happy clients keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for help from your competitors.
  • Remote Technical Support Experts: For two decades, Progent has provided remote IT support from Help Desk support to high-level consulting. Effective online service saves money and produces fast results.
  • Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Albany, New York Businesses
Progent's seasoned team of certified consultants and technical experts can provide Albany, New York businesses a broad array of online technical guidance and debugging services. Practice areas covered under Progent's consulting program for IT service providers include:

Find Out More Details About Progent's Consulting Support for Network Service Firms in Albany, New York
For more information about Progent's reseller support for IT service firms in Albany, New York, call 1-800-993-9400 or visit Contact Progent.