Albany Consulting Support for IT Service Providers
Short-Term Support Staff Augmentation
Progent's Consulting, Help Desk, and Ticketing Support for Network Service Organizations in Albany
Progent's consulting services for IT service firms in Albany New York allows your company to offer your clients Progent's consulting and Help Desk support using your company's own branding as a transparent extension of your regular network services group. These services can put you on the fast track to add to your client base, flesh out your service catalog, create happy customers, and increase your bottom line.
Progent's roster of network infrastructure experts, desktop support technicians, network administrators, and cybersecurity professionals have acted as transparent expansions to the IT staffs of some of the world's biggest IT service firms. Progent's range of technical knowledge enables you to widen the scope of your IT service practice, and Progent's close integration with your support team helps you elevate and protect your company's brand.
Progent is a network consulting company with 20 years of experience providing online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco-certified CCIE network experts of any private IT support company in the world. Progent has delivered remote technical assistance and consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)
Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service firms offers transparent resale to your customers of professional IT services. Progent invoices you exclusively and works under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require access to 24x7 support.
Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient IT Call Center. But full-featured ticketing platforms are not only costly to acquire and staff, but challenging to configure and manage. Small or niche IT support companies seldom have the necessary resources. Progent's Help Desk and ticketing solution gives IT support firms a practical way to retain their own branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by fast escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing program for IT service firms leverages Progent's investments in advanced ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing services enable you to expand your support workload, the diversity of technologies your business can take on, the number of geographies you can serve, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT support firms include:
- Progent's online desktop service team delivers Level 1 end user support with 1-hour SLA to commence work during normal business hours.
- Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended support is offered at additional cost.
- Optional onsite service in larger metros is available throughout the country at extra cost.
- You keep full control of your customers and billing.
- Your customers enter incident reports through your custom branded Internet portal, a toll-free number, or by directing a message to your assigned mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely until resolution.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
Progent's Consulting for IT Service Organizations
Progent's consulting for IT service firms allows you to act as a single point of contact for virtually all IT expertise your clients may require. You can grow your team and core in-house competencies steadily without being forced to decline opportunities due to a gap in expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent works as a seamless extension of your internal IT service team, responding to your direction, and bills your firm rather than your client.
- By-the-Minute Billing: Progent charges on a per-minute basis to minimize costs.
- Detailed Service Documentation: Progent uses an enterprise-class service reporting platform to ensure that all services delivered are fully documented. This enables support group to shift account responsibilities to in-house personnel once you have sufficient staff and relevant skill sets.
- Safely Grow Your Service Business: You can easily and efficiently accept additional opportunities outside your main areas of excellence and open additional geographies without exposure to the risks associated with expanding your full-time staff too quickly.
- Strengthen Your Brand: You can improve your positioning as a comprehensive IT service firm by offering more solutions to more clients using your own company name.
- Add to Your Services Portfolio: Progent offers world-class support in a wide array of technologies and can be a dependable reservoir of skills for expanding your IT service business.
- Fast Escalation: With a sizable team of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved fast.
- Keep Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek help outside the fold.
- Online Technical Support Professionals: For two decades, Progent has provided online network support ranging from Call Center support to advanced consulting. Efficient remote support saves money and produces fast results.
- Major Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Albany, New York Businesses
Progent's veteran team of certified engineers can deliver Albany, New York businesses a wide range of remote technical guidance and troubleshooting services. Areas of expertise offered under Progent's reseller program for network service organizations include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Support Services
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure AD Planning
- Microsoft 365 Configuration
- Dynamics GP Customization
- Azure, Amazon AWS, Google Cloud Platform
- Online IT Troubleshooting
- Teleworker Integration
- Cisco Infrastructure
- Juniper Networks Expertise
- Cisco Routers Consultants
- Security and Compliance Expertise
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Support Services
- Data Center Solutions
- Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Programming
- Virtual Server Automation
- Hyper-V Deployment
- VMware vSphere Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iOS Support
- BYOD Integration
- iPhone Integration
- Android Smartphone Support
- Ransomware Defense/Recovery
- Data Backup/Recovery Consulting
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Configuration
- Wi-Fi Site Surveys
Learn More Details About Progent's Consulting Support for IT Service Firms in Albany, New York To learn additional details about Progent's reseller support for network service organizations in Albany, New York, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Specialists Fault Tolerant Colocation
Microsoft Non-stop Data Centers Online Troubleshooting
Progent's Data Center engineers can show you how to select fault-tolerant data centers that meet the particular needs of your business. High availability colocation sites are especially attractive to small organizations due to of their affordability and simplified logistics compared to pursuing a do-it-yourself approach. Trying to create an in-house data center that offers even a minimum degree of fault tolerance is too expensive for typical small organizations. Progent can help you reap all the benefits of high availability data centers and fault tolerant colo sites by providing a full array of consulting and support services.
Check Point 5000 Firewalls Protect
Check Point Ransomware Protection information Systems Audit
Progent's Check Point experts can show you how to select and deploy Check Point Software Firewall and VPN utilities and hardware powered by Check Point Software's technology to provide an economical and efficient security defense for your corporate network. Progent can also show you how to configure other Check Point technologies including ZoneAlarm and Check Point UTM-1 firewalls with security solutions from other suppliers and provide a single stop for continuing network support, maintenance, training, and consulting services.
SCCM 2016 Hybrid Integration Remote Consulting
Microsoft Certified System Center 2016 Configuration Manager Professionals
System Center Configuration Manager 2016 automates software deployment at scale, simplifies security and compliance settings management, inventories network assets, guards against corporate data leakage, performs health reporting, allows secure self service, and offers a single point of control for managing multi-OS ecosystems running on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration specialists can help your organization with any aspect of designing, installing, using and repairing a System Center 2016 Configuration Manager solution for local, cloud, or hybrid environments.
Great Plains Technical Support Services
Dynamics GP Software Specialists
Progent's Microsoft certified experts provide a range of consulting services for Dynamics GP. Microsoft Dynamics GP is a financial and ERP platform based, like all Microsoft financial solutions, on the scalable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP offers a cost-effective solution for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, and human resources. Dynamics GP is easy to deploy and configure, and with its segmented approach you can license only the capability you currently require, with the ability to expand users and enlarge functionality in the future. Progent's Dynamics GP/Great Plains support engineers can show you how to deploy, configure and manage the latest version of Microsoft Dynamics GP or upgrade smoothly from an earlier version.
Windows Server 2022 PowerShell Technology Consulting
Onsite Technical Support Windows Server 2022 Storage Spaces Direct
Progent's Microsoft Gold-certified Windows Server 2022 consultants can help your organization to plan and carry out a cost-effective upgrade to Windows Server 2022 using a self-hosted deployment architecture or a hybrid deployment model that integrates cloud-hosted Windows Server Online with an on-prem installation of Windows Server 2022.
Workspace ONE Endpoint Management Technical Support Firm
Microsoft Certified Expert Configuration Services Desktop Update Automation
Progent's network consultants can assist you to automate desktop PC update and patch deployment by providing expertise with management tools like Configuration Manager, Systems Management Server, and Windows Server Update Services (WSUS).
Consultants VPN
Online Technical Support VPN
Cisco's security and remote access solutions for small to medium sized companies represent a complete array of easy-to-administer protection products to help you protect your wired and wireless network infrastructure. Cisco's Virtual Private Network product family includes routers and switches, firewalls, intrusion detection systems, and VPN access concentrators. Progent's professional consulting staff includes experienced specialists with Cisco Certified Internetwork Expert and CCNP certifications who can assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security technologies that fit most closely with your business objectives.
Windows Server 2008 Active Directory Integration
Windows Server 2008 Active Directory Computer Consulting
Microsoft Windows Server 2008 R2 features high levels of speed, protection, fault tolerance, expandability, and versatility that improve productivity of local, branch office, and mobile users. Progent's Microsoft-certified professionals can provide cost-effective online consulting, troubleshooting, and education services to assist you to plan, execute, and maintain Microsoft Windows Server 2008 R2 to add significant business value to your information system.
Support Windows Server 2012 R2 Hyper-V Virtual Switch
Windows Server 2012R2 upgrade Engineer
Progent's Microsoft-certified consultants can help you to assess the advantages of Windows Server 2012 R2 for your company, create pilot environments and rollout plans, tune your infrastructure for local, multi-site, cloud-based, and hybrid environments, educate your IT management, staff, develop an enterprise-wide security strategy, streamline IT management, help with creating applications, and build and test a DR/BC plan.
Engineers Business Portal for Dynamics GP
Microsoft Dynamics GP Integration Services
Progent's background delivering Microsoft .NET support and SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer tools make it possible to design specialized mission-critical applications and eCommerce environments that integrate seamlessly with Microsoft Dynamics GP Software. Progent's Dynamics GP management reporting services can help you design reports that allow you to analyze your business more effectively, turning raw data into valuable insights into your company and customers.
24-7 Cisco ASA and VMware Consulting Services
ASA Firewall with Firepower Technical Consultant
Progent's certified Cisco network security consultants provide expert PIX Firewall and ASA Firewall consulting services including architecture, configuration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, sophisticated attack defense, and safe connectivity services. Ranging from economical, easy-to-install desktop devices for small and home businesses to scalable enterprise-grade products, Cisco PIX Firewall and ASA Firewalls offer a high level of security, high throughput, and high availability for IT systems of all sizes. PIX and ASA Firewalls are based on a hardened, purpose-built platform, minimizing possible OS-specific security holes.
Information Technology Consulting Microsoft Dynamics NAV
Dynamics NAV ERP Contract Development
Progent offers remote and on-premises configuration, upgrade, application development, training for Microsoft Dynamics Business Central/Navision.
Top Ranked Microsoft ISA Server 2006 Online Support Services
ISA Server 2006 Online Consulting
ISA 2006 is a comprehensive gateway that offers a powerful application layer firewall, virtual private network (VPN), proxy, and Web caching platform for safeguarding the Internet-facing applications of any sized business against a broad range of attacks. Progent's certified Internet Security and Acceleration Server experts can help you design, rationalize, test, implement, configure and manage the Standard or Enterprise edition of ISA Server 2006 on your information system.
VMware VCDX-NV certified Technology Professional
Top Rated VMware VCDX Consulting
VMware's NSX network virtualization platform allows you to build entire networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high degree of automation independent of the physical components used by the underlying IP network. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also permits non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can rapidly recover the complete virtualized network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to assist you to design, configure, test and administer a disaster recovery solution powered by VMware SRM and VMware NSX.
Oracle database Development Company
Programming Oracle database
Progent can provide affordable online access to a certified Oracle database administration expert or an Oracle application developer. Progent can provide advanced DBA services for all versions of Oracle including 10g and 11g and can also help plan, create, enhance, or fix Oracle database applications written with SQL and PL/SQL. Progent also provides support for Data Guard and Streams replication technologies and Oracle Recovery Manager.
Risk Response Remote Troubleshooting
Risk Mitigation Engineer
Progent's disaster recovery planning and business continuity professionals can show you how to design a disaster recovery plan in case of an IT network catastrophe. Progent can show you how to develop a complete disaster recovery strategy that includes periodic disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified engineers can also help you build an affordable, zero-downtime system solution that takes into account availability issues covering a wide array of network technologies and processes.
macOS Configuration Specialist
24/7 OS X Troubleshooting Consultants
Progent offers nationwide online technical support and consulting services for companies that run Apple Mac environments or whose IT systems include a combination of Apple macOS and Mac OS X with Microsoft Windows products. Progent's experts can provide Mac users a range of IT services such as desktop support, migration to the current edition of Mac OS X from legacy editions of macOS and Mac OS X, plus expertise with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also help your business with iPhone and Apple iPad synchronization and troubleshooting, or migrating to iCloud. Remote technical support provides maximum leverage for your IT budget by preserving client productivity and shortening the time charged for network repair services. Advanced online support tools and skilled technicians and consultants allow Progent to solve the majority of network problems without wasting time and money by going to your location. In most of cases your network problems can be dealt with over the phone or via a mix of phone help and online access. Progent can offer the services of Cisco CCIE infrastructure experts and CISSP premier security professionals to help you with the most challenging network issues.
Cisco Experts Firepower Management Center Onsite Technical Support
Cisco Firepower AMP Network Consultant
Cisco's Firepower Next Generation Firewalls (NGFWs) provide a major performance boost compared to Cisco's popular ASA 5500-X firewalls and include unified management of advanced security features like application visibility and control (AVC), next-generation intrusion protection with risk prioritization, advanced malware protection, DDoS mitigation, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to plan and execute a smooth upgrade to Cisco Firepower Series firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's security services to create and centrally manage network ecosystems that include branch offices, data centers, private clouds and public clouds.
Altaro Office 365 Mailbox Backup IT Consultants
24x7 Altaro Office 365 OneDrive Backup Technology Consulting
Progent is a certified Altaro partner and can design and manage a deployment of Altaro O365 Backup to safeguard your M365 mailboxes, files residing on your organization's OneDrive Accounts and SharePoint Document Libraries, plus user and group Teams Chats.
24-7 Consultants Microsoft Exchange 2010 Upgrade
Immediate Microsoft Exchange Server 2010 Upgrade Engineer
Progent can provide comprehensive support for each step of your Microsoft Exchange 2010 migration with services that include outsourced or co-sourced project management, site analysis, project planning, cost estimates of new software and hardware needed, suggested sourcing, pilot verification at client site or at Progent's test lab, managing transitional coexistence between Microsoft Exchange Server 2010 and Exchange 2003 or 2007, implementation of the production system, deactivating the old system, and webinar training for client's support group and users.
Ransomware Cleanup Engineer
Ransomware Defense Consultant Services
Progent provides consulting for security testing utilities such as LANguard from GFI for performing a set of programmed network testing scans to identify potential security problems. Progent has broad knowledge of security analysis tools and can show you how to understand testing reports and react appropriately. Progent can help you design protection into your company processes, configure scanning software, plan and deploy a protected system environment, and recommend procedures to optimize the safety of your IT system. Progent's security consultants are able to help you set up a firewall, design safe remote connectivity to email and data, and install VPN. Progent's certified security engineers can also validate the security of web applications and can conduct comprehensive information security audits of company-wide security to determine your organization's compliance with key international security standards such as HIPAA, PCI, and ISO.
SCOM 2012 R2 Consulting Services
Microsoft SCOM 2012 R2 Online Troubleshooting
Progent's Microsoft-certified consultants have over a decade of experience planning, deploying, optimizing and troubleshooting SCOM environments and offer companies of all sizes expert online or on-premises consulting support for SCOM 2012. Progent can assist your company to design a topology for SCOM 2012 servers that delivers the responsiveness and resilience required to monitor your datacenter efficiently, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to install and set up SCOM 2012 management packs according to best practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. In addition, Progent can deliver responsive online or onsite technical support to help you to fix serious issues uncovered by System Center 2012 Operations Manager.
24x7 Aironet Outdoor APs Integration Support
Aironet 3600 Access Point Consultant
Progent's Cisco CCIE-certified wireless network infrastructure consultants can provide remote or on-premises configuration and troubleshooting support to help your organization to plan, configure, upgrade, tune, administer and debug Aironet wireless AP environments of any scale or topology. Progent's Cisco wireless controller experts can also assist you to combine your wireless environment with your wired network infrastructure and cloud-based resources to build an enterprise connectivity foundation that is simple to manage and scale. Progent also can provide affordable Wi-Fi site surveys to help you to determine the most efficient selection, location and setup of Aironet Wi-Fi access points to accommodate your unique workplace layout, building structure, and expected network traffic.
Server Consolidation Computer Engineer
Immediate Network Consultants Mission Critical IT Applications
Server growth puts pressure on IT budgets and administrative resources. Server consolidation through a virtual infrastructure offers lower total cost of ownership of servers and quicker ROI, more efficient utilization of physical computers, streamlined operations, enhanced network availability, and easier management. Typical usage scenarios for virtual machines are resource consolidation, low-cost hosts for mission-critical legacy applications running on outdated operating systems, and affordable isolation of program development or pilot testing systems from production systems.
Configuration Wireless LAN Site Survey
Network Engineer Wireless Site Survey
Progent's Wi-Fi site survey services assist you to design, implement and debug a Wi-Fi network optimized for your environment, providing you a wireless solution that has the reception, performance, density, data protection, and hand-off ability your company requires.
Forefront Network Inspection System Online Support Services
Threat Management Gateway Network Consultant
Microsoft Forefront TMG 2010 builds on the proven security technologies of Microsoft ISA Server 2006 and offers a easily administered web gateway that acts as a one-server platform for a variety of security functions such as an application and network layer firewall, URL monitoring and filtering, antimalware, IPS, application proxy, VPN control, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security reporting capabilities, permits custom reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be operated as a virtual server to cut expenses and improve availability. Progent's Microsoft-certified engineers can assist you to plan and carry out test and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows 2008, AD, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway to operate on a virtual machine with Windows Hyper-V; and provide ongoing consulting and repair services. Progent's consultants can also assist you to upgrade smoothly to Forefront TMG 2010 from Microsoft ISA Server 2006 or 2004.
Technology Professional Windows and UNIX
UNIX with Windows Support Services
If your business has a UNIX or Linux network or a mixed-platform computer system, Progent's CISM and ISSAP-premier security specialists can help your entire enterprise in a broad array of security topics such as security administration practices, security architecture and strategies, connection management products and techniques, applications development security, operations security, hardware security, telecommunications, infrastructure and Internet security, and workplace recovery preparedness. CISM, CISSP and ISSAP stipulate the core competencies and international standards of performance that information security professionals are expected to possess. These accreditations give IT management the assurance that those who have achieved their CISA or CISM qualification have the experience and theory to deliver effective security support and engineering help.
Aironet 802.11ax Wireless Troubleshooting
Aironet Wave 2 AP Computer Engineer
Progent's certified wireless networking consultants can assist businesses of all sizes to plan, implement, manage and troubleshoot Cisco Aironet wireless AP environments to achieve the performance, coverage, capacity, scale, security compliance and ease of management needed for transparent access between Wi-Fi and wired network infrastructure. Progent offers affordable online and on-premises consulting services for both legacy and current 802.11ac Aironet access points and Progent can help you plan and manage deployments of indoor and outdoor/industrial Aironet access points.
WannaCry Ransomware Cleanup Professional
24/7 Ransomware Recovery Technology Professional
Progent provides consulting for security analysis packages such as Microsoft Baseline Security Analyzer for performing a variety of automatic system auditing scans to identify possible security problems. Progent has extensive experience with security analysis tools and can help you to make sense of audit reports and react effectively. Progent can show you how to design protection into your company operations, configure auditing software, define and deploy a secure system environment, and suggest procedures to maximize the safety of your network. Progent's security engineers are ready to assist you to configure a firewall, design safe remote connectivity to email and business applications, and install VPN. Progent's qualified security engineers can also test the security of web applications and can run extensive information security tests of enterprise-wide security to validate your organization's compliance with recognized international security standards such as HIPAA, PCI, and ISO 17799.
Network Consultants SQL Server 2017 Migration
Top Rated Microsoft Certified Partner SQL Server 2017 Monitoring Help and Support
Progent's Microsoft-certified SQL Server 2017 experts can help you to plan and implement a cost-effective upgrade from your existing SQL Server databases and applications to SQL Server 2017.
