Albany Consulting for Network Service Providers
Seamless Short-Term Support Staff Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Albany
Progent’s consulting services for network service firms in Albany New York allows your company to provide your customers Progent's consulting expertise and Help Desk Call Center support with your brand as a seamless augmentation of your in-house IT support group. This can put you on the fast track to add to your revenue, flesh out your service offerings, satisfy your clients, and improve your profits.
Progent's team of network infrastructure engineers, PC support specialists, network admins, and cybersecurity consultants have acted as transparent supplements to the support groups of some of the country's largest IT service businesses. Progent’s breadth and depth of expertise enables you to widen the scope of your IT service business, and Progent’s close integration with your support team helps you promote and preserve your branding.
Progent is an IT consulting company with 20 years of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT services firm in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)
Using Progent's Services Under Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your customers of world-class IT services. Progent invoices your firm directly and performs under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for clients who require 24x7 technical support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind a successful Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but also a hassle to set up and manage. Smaller IT service organizations do not have the necessary budget or personnel. Progent's Service Desk and ticketing solution gives IT service organizations a practical way to keep their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing system and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT service firms leverages Progent's investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program allow you to expand your physical and virtual support workload, the diversity of technologies your business can take on, the number of {geographies you can serve, and your overall availability.
Key features of Progent's Call Center and ticketing program for IT service companies include:
- Progent's remote desktop support team delivers Level 1 end user support with 1-hour SLA to commence work during normal work hours.
- Normal support times are from 5am to 7pm PST, five days a week.
- Extended support is offered at extra cost.
- Optional on-premises support in larger metros is available across the US at additional cost.
- You keep complete control of your clients and invoicing.
- Your clients submit requests using your own branded Internet portal, a toll-free phone number, or by directing a request to your specified email address.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified remotely until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service organizations allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies steadily without being forced to say no to opportunities due to a gap in expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a seamless supplement to your in-house IT service group, under your coordination, and bills your firm rather than your customer.
- Granular Billing: Progent bills by the minute to minimize costs.
- Detailed Reporting: Progent uses an advanced service reporting platform to make sure all IT services delivered are thoroughly described. This makes it easy for your IT support organization to transfer account assignments to in-house personnel when you have sufficient people and appropriate technical skills.
- Safely Expand Your Service Practice: You can quickly and affordably take on additional opportunities beyond your core fields of expertise and serve additional territories without the risks involved with increasing your head count too quickly.
- Strengthen Your Name: You can solidify your mind share as a full-spectrum IT support provider by delivering more services to more customers using your own company name.
- Add to Your IT Support Portfolio: Progent offers top-tier expertise in a wide array of IT disciplines and can act as a dependable reservoir of skills for growing your IT support business.
- Rapid Problem Escalation: With a large team of senior IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
- Keep Your Clients Satisfied: Happy clients keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
- Online Support Professionals: For two decades, Progent has delivered online IT support ranging from Call Center services to advanced consulting. Effective remote support cuts costs and produces fast solutions.
- Advanced Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Albany, New York Companies
Progent's veteran team of certified consultants and technical experts can deliver Albany, New York companies a wide range of online technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service providers include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Consulting
- AD Planning
- Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Consulting
- Microsoft Azure, AWS, Google Cloud
- Remote Network Troubleshooting
- Telecommuter Support Services
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Consultants
- Security and Compliance Monitoring
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Tech Support
- Colo Data Center Support
- Operations Manager Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtualization Management
- Hyper-V Integration
- VMware vSphere and vCenter Integration
- Citrix XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- BYOD Management
- Apple iPhone Integration
- Google Android Phone Management
- Ransomware Recovery
- Backup/Restore Consulting
- Cisco IP Voice Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Setup
- WiFi Site Surveys
Find Out More About Progent's Reseller Support for Network Service Providers in Albany, New York For more information about Progent's reseller support for network service organizations in Albany, New York, call 1-800-993-9400 or refer to Contact Progent.
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Suse Linux Network Consultant
Redhat Linux Consulting
Progent's Linux consulting experts provide small businesses and software developers assistance with managing and maintaining Linux systems that coexist with Microsoft-based technology. Progent can give your organization access to Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This broad range of expertise provides you with an easy single source to show you how to build and manage a secure and reliable cross-platform connectivity and communications solution that supports Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware.
Microsoft Expert Penetration Testing Cybersecurity Group
Top Penetration Testing Cybersecurity Firms
Stealth penetration testing is a key component of any comprehensive network security strategy. Progent’s security professionals can perform extensive penetration tests without the knowledge of your company's in-house network support resources. Stealth penetration testing uncovers whether existing security monitoring tools such as intrusion detection warnings and event history monitoring are correctly set up and consistently monitored.
Exchange 2019 Office 365 Integration Online Consulting
Exchange 2019 Planning Support Services
Progent can help you in any phase of your upgrade to Exchange Server 2019 including configuring Windows Server 2019 Core as a host for Exchange; planning high availability (HA) infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and configuring Windows Hyper-V; setting up HLB; setting up DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail; integration with SharePoint Server or SharePoint Online; updating firewalls; integration with Microsoft Office 365; and setting up Outlook.
Small Business Technical Services
Small Office Networking Group
Progent is a leader in affordably delivering world-class network help to small companies. Progent's achievement in addressing the network support needs of the historically underserved small company sector is the cumulative result of key technical and operational breakthroughs that have removed a great deal of the conventional costs out of managing network service, injected unprecedented technical skill into the IT service system, and significantly streamlined the repair process.
Top Rated Skype for Business and SQL Server Consulting Services
Consulting Skype for Business certificate management
Progent's Microsoft-certified consultants offer online and onsite expertise for companies of all sizes to assess the benefits of upgrading to Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can assist your business to design an on-premises, cloud or mixed topology; integrate Skype for Business with SQL Server,Exchange, SharePoint and Office; configure high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and integrate other communication systems like Cisco Video Interop Server. Progent's certified data security experts can assist you design and verify a security strategy for your Skype for Business deployment that is compliant with regulatory standards.
Remote Employees Endpoint Management Network Consultants
Remote Employees Endpoint Management Help and Support
Progent can help small and mid-size businesses to deploy centralized remote endpoint management and monitoring tools for administering endpoints operated by an offsite workforce.
Exchange 2019 and Windows Server Core Network Consultant
Microsoft Certified Partner Network Engineer Exchange 2019 Hybrid Deployment
Progent can assist your organization in any facet of your migration to Exchange 2019 such as configuring Windows Server 2019 as a host for Exchange; planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid deployment; migrating mailboxes; planning and implementing Windows Hyper-V; configuring hardware load balancing (HLB); configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for voicemail services; integration with SharePoint Server or SharePoint Online; preparing firewalls; integration with Microsoft Office 365; and setting up Outlook clients.
IT Consulting Mac Wi-Fi
iPad Network Professional
Progent's Mac support consultants can help you with a broad array of network foundation issues including network architecture, off-site and mobile access, internetwork communication, protection, and new technologies such as VoIP and high-speed wireless networking. For business networks based exclusively on Mac OS X or for systems that use a mix of Mac, Linux and Windows based servers and desktops, Progent has the knowledge and depth to deal with the challenge of planning, integrating, and maintaining a network infrastructure that is robust, secure, productive and aligned with your business objectives. Progent can help you deploy Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage systems, and Xsan SAN systems. Progent can also provide skilled professionals to help you with Cisco routers and switches.
Professionals Cybersecurity Scan
Consult Information Risk Assessment
Progent offers small businesses a pair of low-cost security evaluation packages that include, at a preset price, remotely administered scans of your network security profile which are analyzed by expert information security specialists who interpret the data collected by the scan, deliver objective summaries of your current security vulnerability, and offer recommendations for improvements. Progent has developed two non-overlapping security evaluation scanning packages for external and internal scanning that are priced to fit the budgetary realities of small companies while delivering enterprise-class evaluations of your network's vulnerability to attack.
SharePoint Server Network Consultant
Online Technical Support SharePoint Server
Progent’s Microsoft-certified experts can provide small and medium sized companies IT consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and information. SharePoint Portal Server offers a central spot for your employees or clients to access, manage, share and interact with relevant information, documents, and software and to communicate with other people. It allows faster and more intelligent decisions, more effective access across teams and more streamlined business processes. The primary goal of SharePoint Server is to gather together, in a relevant way, all of the many sources of information accessible within and without an organization. Windows SharePoint Services join workers, customers, teams and major tasks with the data they’ve developed in a way that makes data easy to find, retrieve and apply.
MySQL application development Engineer
Microsoft VBScript programming Services
Progent’s expert software programmers, database architects, and project management consultants can help large businesses to carry out development programs for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to seasoned project managers for high-level planning and program co-ordination or Progent can help customers plug expertise gaps by offering relational database architects and software programmers skilled in developing line-of-business applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can assist clients to integrate SharePoint with other data sources such as Microsoft SQL and Excel to build data-driven intranets and portal sites. Progent also can provide experience with multiple web development tools and can help businesses to create, expand, troubleshoot, or port web applications to utilize the most current web technology.
Engineers Exchange 2010 Migration
Top Exchange 2010 Migration Consult
Progent's Microsoft and Cisco-certified consulting experts can help you to assess the benefits of Microsoft Exchange Server 2010 for your business and can help you to design and carry out an efficient migration to Microsoft Exchange Server 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 that will provide quick payback by improving your productivity, lowering the expense of hardware and service, simplifying management, and consolidating your key communications technologies.
SQL Server 2019 Reporting Services Support Outsourcing
SQL Server 2019 Express Remote Technical Support
Progent's certified SharePoint 2019 and SharePoint Online consultants can provide affordable online and onsite expertise, application development, and debugging services for businesses of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from legacy versions of SharePoint. Progent can assist customers plan and carry out a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines onsite and cloud-based components into a seamless intranet system.
Microsoft Support Outsourcing System Center 2016 Hybrid Cloud Integration
System Center 2016 Cloud Integration Online Technical Support
Small to mid-sized companies can now get all the benefits of Operations Manager and also have fast access to Progent’s Microsoft Certified network support experts. With Progent's economically priced IT support packages, small businesses can choose a basic Microsoft System Center Operations Manager 2007-based co-sourcing service program with server monitoring, reporting, Help Desk and remote service or a complete round-the-clock outsourcing solution. Progent offers expertise in Operations Manager 2007 to offer small business information systems world-class reliability, security, and performance.
24/7 Cisco Certified Experts Programming Firms Google Cloud hybrid integration
Enterprise hybrid cloud Services
Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine on-premises IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration services such as Azure enterprise hybrid cloud design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of experience providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Home Based Microsoft Certified Remote Support Jobs
24-7 Telecommuting Network Consultants Part-Time Jobs
Progent believes that a well architected and executed network is a vital factor for enabling any firm's growth, and we apply this philosophy in our corporate network environment. We have built a zero-downtime virtual office network that allows Progent's in-house engineers and certified contractors to offer fast and efficient service, cooperate closely on complex projects, and gain from professional and private growth from being a member of a dynamic business ethos of self motivation and freedom.
Meraki MR53 Access Point On-site Support
Meraki MR34 Access Point Specialist
Progent's Cisco-certified Wi-Fi networking consultants offer remote and on-premises consulting and support services to assist your organization to design, configure, manage, tune, and debug Wi-Fi deployments that incorporate Cisco's Meraki APs. Progent's consultants can also help you to design and deploy hybrid networks that integrate on-premises and cloud-based services and that provide easy access, enhanced security and compliance, unified management, and consistent performance for all your wired and wireless devices.
Fault Tolerant Network Connection Consultant
Top Non-stop Interoffice Connectivity On-site Technical Support
Progent’s non-stop interoffice connectivity and fault tolerant network connection professionals can help small businesses achieve fault tolerant Interoffice connectivity via redundant networks featuring automatic failover. Progent’s CCIE engineers can design and implement ultra-reliable Inter-office connections supported by fault tolerant EIGRP network routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how multi-path connections and transparent fail-over can provide economical 24x7 interoffice connectivity.
Top Azure Planning Consultant Services
Azure and SCDPM integration Consulting
Progent can help companies of any size to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT administration and reduce equipment expense. Azure offers a wealth of cloud services and Progent can help you to evaluate the advantages and restrictions of different cloud computing models supported by Azure. Progent can help you administer cloud-resident or hybrid cloud and local apps and resources and ensure you sidestep the common errors small organizations make when migrating to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also help you to prepare firewalls and VPN connections and to manage iPhones and iPads and Android handhelds.
24-Hour Microsoft Access RDP Specialists
Office Access database Coder
Progent offers cost-effective remote support for all editions of Microsoft Office Access including Access desktop and Access Web App and can provide advanced support for application programming, database migration, performance optimization, BI reporting, and troubleshooting. Progent also can provide tailored online training for Access programming and database management.
Integration Support SharePoint Server 2013
Windows SharePoint Services Specialist
Progent's Microsoft-certified experts can show you how to rationalize the economic justification for implementing SharePoint 2007, consult with you on the most sensible edition of SharePoint Server for your application, offer setup and integration expertise, help you to install MS SQL Server as a supporting database manager, optimize your network infrastructure, integrate your off-the-shelf and custom application software to operate with SharePoint Server 2007, develop a company-wide security plan that encompasses portal technology, and deliver maintenance and Help Desk support.
Windows 7 Backup and Restore Consulting Services
Windows 7 Upgrade Consultancy
Progent's Microsoft certified engineers can help you to assess
Best Remote Workers VoIP Consultant
Remote Workforce VoIP Configuration
Progent can help small and medium-size businesses to set up IP voice platforms to give their at-home employees the advantage of transparent access to the company phone system.
Private Cloud Solutions Consulting
Top Small Business Private Clouds Technology Professional
Progent’s private cloud hosting service enables small and midsize organizations to run key applications like SQL and Exchange from a hardened Tier III data center facility on fault-tolerant hardware with offsite data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for backup replication and restoration. You can take advantage of Progent’s private cloud hosting service to eliminate large investments in the acquisition, maintenance, and operation of computer hardware and data center facilities while benefiting world-class levels of network availability and security.
Expert Microsoft Certified Dynamics GP Migration Consult
Dynamics GP System Migration Consultants
Progent has delivered support for Microsoft Dynamics GP and Great Plains software for nearly 20 years and Progent has delivered integration, software development, training, and debugging services since the platform's original release. Progent offers high-level expertise for upgrading out of date Dynamics GP/Great Plains deployments. Progent can help your business to design, test, and implement a cost-effective upgrade from a an outdated release of GP to the latest edition of Microsoft Dynamics GP.
UNIX with Windows Integration Services
Online Technical Support Windows, UNIX, Solaris
Progent's UNIX platform consulting services offer small businesses and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad range of experience provides you with a convenient single consulting firm to show you how to build and manage a secure and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
ProSight Virtual Server Private Cloud Hosting Consultant Services
24x7 ProSight Virtual Machine Hosting Consultant
Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small organization's servers in an environment that gives the maximum level of availability and scalability and is in addition easy to transfer to any data center. ProSight Virtual Hosting and management services are built on mature virtualization technologies that enable small companies with mixed- platform environments to economize dramatically on the expense of capital equipment, system maintenance, and network administration while achieving enterprise-class fault tolerance and an unprecedented level of vendor independence.
Expert Microsoft Certified Consulting Exchange Migration
Consulting Exchange 2003 to Exchange 2010 Upgrade
Progent can provide expert help for every phase of your Exchange 2010 upgrade including outsourced or co-sourced project management, site readiness preparation, project design and documentation, cost estimates of all new software and hardware required, recommended vendor sourcing, system testing at client location or at Progent's testing lab, setting up temporary coexistence between Exchange Server 2010 and Exchange Server 2003 or 2007, deployment of the production system, decommissioning the previous system, and webinar training for client's IT staff and users.
Co-Location Online Support Services
Support Services Colo
Colocation sites make it possible for companies to share world-class facilities for housing computer hardware that supports mission-critical applications and services. Progent's Microsoft and Cisco premier IT experts can help your business with all aspects of your colocation program such as selecting and moving to a colo facility, designing network topology, defining hardware, on-site and on-line troubleshooting, setting up remote network administration, and training your support personnel.
Consulting Services Dynamics GP Web Services
Business Portal for Dynamics GP Consultancy
Progent's background delivering Microsoft .NET support and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and other developer tools enable Progent to design specialized line-of-business programs and eCommerce solutions that operate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can help you design reports that allow you to analyze your business more effectively, turning raw data into useful understanding of your company and customers.
PCLinuxOS Linux Consultant
Consulting Redhat Linux
Progent's Linux consulting services provide small and mid-size businesses and developers help with managing and supporting Linux systems that run with Microsoft-powered networks. Progent can give your business contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of expertise offers you a convenient one-stop source to show you how to create and manage a secure and reliable cross-platform network and communications environment that allows Linux and Microsoft interoperability by integrating Windows with major Linux variations including RedHat, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
