Albany Consulting Expertise for Network Service Companies
Seamless Temporary Staff Expansion
Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Organizations in Albany
Progent's consulting services for IT service firms in Albany New York enables you to provide your clients Progent's consulting and Help Desk support with your company's own branding as a seamless augmentation of your regular network services group. This can help you add to your revenue, expand your service offerings, create happy customers, and improve your profits.
Progent's nationwide team of network infrastructure engineers, desktop integration and troubleshooting technicians, IT admins, and data security professionals have worked as transparent supplements to the support groups of some of the country's largest IT service firms. Progent's range of technical knowledge enables you to widen the capabilities of your IT service practice, and Progent's transparency lets you promote and preserve your company's brand.
Progent is a network consulting firm with 20 years of experience delivering online expertise to small and mid-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private IT support firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)
Providing Progent's Services With Your Branding
Progent's reseller program for network service organizations features transparent resale to your customers of world-class services. Progent invoices your firm exclusively and works under your direction to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Service for clients who require 24x7 support.
Help Desk and Ticketing for Network Service Organizations
Ticketing is fundamental to an effective IT Call Center. But full-featured ticketing systems are not only costly to license and staff, but a hassle to configure and maintain. Smaller IT service firms rarely have the required resources. Progent's Service Desk and ticketing solution offers IT service organizations an affordable way to keep their custom branding while providing their customers responsive desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Help Desk and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution allow you to expand your support workload, the diversity of technologies your company can take on, the number of locations you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing solution for IT service firms include:
- Progent's online desktop support team provides Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
- Normal service times are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is available at extra cost.
- Optional on-premises service in major metros is offered across the country at extra cost.
- You have full control of your customers and billing.
- Your clients submit incident reports through your own branded Internet portal, an 800 number, or by directing an email to your assigned email address.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online while they are active.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
Progent's Consulting for IT Service Providers
Progent's consulting for IT service providers allows your support team to act as a single point of contact for virtually all IT expertise your customers may need. You can build your staff and strategic in-house competencies steadily without having to turn down new business owing to a lack of in-house expertise or the absence of personnel.
Important aspects of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support group, responding to your management, and invoices your firm rather than your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
- Detailed Documentation: Progent uses an enterprise-class service reporting platform to ensure that all services delivered are thoroughly documented. This enables you to shift service assignments to in-house personnel when you have enough staff and relevant skill sets.
- Safely Expand Your IT Support Business: You can easily and safely take on additional jobs beyond your core areas of expertise and open additional geographies without the risks involved with increasing your head count too quickly.
- Re-enforce Your Brand: You can solidify your positioning as a comprehensive network support firm by offering more solutions to more clients using your own brand.
- Add to Your IT Support Catalog: Progent can provide top-tier expertise in a broad range of technologies and can act as a reliable reservoir of skills for expanding your IT service business.
- Rapid Escalation: With a sizable roster of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
- Make Your Customers Happy: Happy clients keep coming back. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for help from your competitors.
- Remote Technical Support Experts: For two decades, Progent has provided remote IT support from Help Desk support to high-level consulting. Effective online service saves money and produces fast results.
- Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
Progent's Practice Areas for Albany, New York Businesses
Progent's seasoned team of certified consultants and technical experts can provide Albany, New York businesses a broad array of online technical guidance and debugging services. Practice areas covered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Migration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 11 Upgrade Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory and Azure Active Directory Integration
- Office/Microsoft 365 Configuration
- Dynamics GP Expertise
- Microsoft Azure, AWS, Google Cloud Platform
- Online Network Support
- Teleworker Integration
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Integration
- Cybersecurity Consultants
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Call Center Services
- Desktop Tech Support
- Colocation Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Consulting
- Virtual Server Automation
- Fast, Affordable .NET Application Development.
- Hyper-V Setup
- VMware vSphere Integration
- Citrix XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- iPhone and Android Management
- Apple iPhone Support
- Google Android Phone Management
- Ransomware Defense/Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Assessments
Find Out More Details About Progent's Consulting Support for Network Service Firms in Albany, New York For more information about Progent's reseller support for IT service firms in Albany, New York, call 1-800-993-9400 or visit Contact Progent.
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MSP360 Server Backup On-site Technical Support
MSP360 Desktop Backup Computer Consultants
Progent's data protection experts can assist your company to design, implement and debug a backup/restore plan built around MSP360 technology. MSP360 enables file or image backup/recovery for VMs and physical machines, supports all popular public clouds, and allows you to build a backup solution with a minimum Recovery Time Objective (RTO) and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and remote management of your backup system to protect against data loss caused by user miscues, computer errors, ill-intentioned users, and malware assaults such as ransomware.
24/7 Network Performance Troubleshooting Consultant
Automatic Topology Mapping Online Support
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical software patches, or resolving performance problems.
Microsoft Entourage and Exchange Configuration
Mac Email client for Exchange Consultant
Microsoft Exchange and Macintosh workstations can co-exist efficiently. Progent's Mac and Microsoft certified consultants can help you install Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to work closely with teammates who run Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh systems can coexist, allowing Mac users to get and send messages, examine the GAL, import addresses, synchronize calendars, and invite people to meetings via your Microsoft Exchange account. Progent will make sure that your Exchange Server is appropriately configured and that LDAP and Outlook Web Access are enabled. Progent also offers customized onsite Entourage training.
64-bit Processing Professionals
64-bit Processing Consult
Progent's Microsoft-certified consultants can help you plan, document, carry out, administer, and troubleshoot a network-wide move to 64-bit server and desktop operating systems and business applications. Progent can help you pilot your 64-bit environment to make sure it handles all of the key 32-bit applications that you want to keep plus the latest 64-bit editions of applications you wish to install.
Top Ranked Windows and macOS coexistence IT Consultants
Computer Consultants Apple macOS and Windows
Progent's support experts in Apple OS X and Microsoft Windows technology can help you integrate Mac and Windows systems into cohesive networks with full sharing and collaboration functionality. Enabling productive cooperation among a variety of servers and workstations powered by Mac OS and Microsoft Windows requires broad knowledge of and background with Apple Macintosh and Microsoft products. Progent's experience in Microsoft and Macintosh consulting makes it possible to provide world class assistance to businesses that rely on these platforms to maintain their strategic advantage. Progent's consultants can also assist you to interface Apple's iPhones and iPads to operate with smoothly with your Windows environment.
Exchange 2016 Integration Online Support
Exchange 2016 Integration Configuration
Progent can assist your business in any and all phases of your upgrade to Exchange Server 2016 including planning high availability infrastructure for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; determining mass storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up HLB for fault-tolerant CAS services; designing, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.
Cloud Protection for Email Specialists
ProSight Email Data Loss Protection Engineer
Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver web-based management and world-class security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall.
IT Services scom 2016 high availability
scom 2016 application performance monitoring Engineer
Microsoft System Center 2016 Operations Manager is designed to promote top performance and dependable availability for key applications by offering unified, cross-platform monitoring of physical and virtual resources installed across on-premises datacenters and cloud environments. Progent's consulting group offers world-class remote and onsite support to help organizations of all sizes to design, integrate, tune, update and repair Operations Manager 2016 deployments. Progent can assist you to move to SCOM 2016 from earlier releases or from different monitoring products, or combine multiple monitoring systems into a unified IT management ecosystem. Progent can also show you how to expand your Operations Manager 2016 environment to include infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.
Information Transfer Integration Support
Expert Training IT Consultant
Progent is committed to information transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent can focus on offering high-value skills where Progent faces few competitors. Small companies who work with trusted independent service providers or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.
Dynamics GP Migration Planning Consultants
Biggest Microsoft Dynamics GP Update Planning Consulting Services
Progent has supported Dynamics GP and Great Plains software for more than 20 years and Progent has delivered system integration, software development, training, and troubleshooting services since the platform's original release. Progent offers high-level support for upgrading out of date Dynamics GP ERP systems. Progent can assist you to plan, pilot, and carry out a cost-effective upgrade from a a legacy release of GP to the latest version of Dynamics GP.
Immediate Small Office Network Engineer
Small Business Support Outsourcing Services
Progent is a leading innovator in affordably delivering enterprise-class network support to small companies. Progent's achievement in addressing the IT service requirements of the chronically underserved small company sector is the combined outcome of major technical and process innovations that have removed much of the conventional costs out of administering network service, added unprecedented professional skill into the support system, and dramatically streamlined the repair cycle.
MySQL database Upgrade
Urgent MySQL WorkBench Engineer
Progent can provide affordable remote access to an Oracle-certified MySQL administrator or application developer and can help organizations of any size to integrate and maintain MySQL within a reliable IT environment that provides advanced speed, scalability, and protection. Progent also has proven skill assisting companies migrate applications from Oracle to MySQL.
ransomware cryptoworm recovery Specialist
Emergency Spora ransomware hot line Specialist
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can help you to contain the progress of an ongoing ransomware attack. Call 800-462-8800
Email Mobile Access Onsite and Remote Support
Electronic Messaging Small Business IT Outsourcing Companies
Progent's Microsoft-certified experts have 20 years of experience providing electronic messaging and unified telecommunications/email solutions for companies. Progent provides economical Microsoft Exchange 2007 Server consulting services to enhance email security and virus defense, achieve high availability email, and facilitate remote and mobile email access. Progent's Microsoft Exchange consulting and support services can assist you in planning and deploying a Microsoft Exchange update or a move from a legacy SMPT system or outdated Microsoft Exchange software such as Microsoft Exchange 5.5 to Exchange Server 2010.
5500 Wireless Controller Online Support Services
Configuration Wave 2 Wi-Fi controller
Cisco's {Catalyst wireless controllers streamline the management of Wi-Fi networks by unifying the configuration and control of wireless access points, tuning Wi-Fi throughput by reducing the impact of RF congestion, enhancing wireless uptime with fast failover, and hardening security by identifying threats and filtering traffic content based on user class and location. Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controllers to manage wireless networks of any size. Progent can help you to maintain and troubleshoot your existing Cisco Wi-Fi environment or implement an efficient transition to Cisco's modern wireless controller technology.
UNIX Compliance Auditor
Sun Solaris Firewall Audit
If your business runs a Sun Solaris environment or a multi-OS IT environment, Progent's CISM and ISSAP-premier consultants can help your entire organization in a wide range of security topics such as security management procedures, security architecture and models, connection control products and methodology, software development security, operations security, hardware security, telecommunications, infrastructure and Internet security, and business continuity preparedness. CISM and CISSP define the fundamental skills and worldwide standards of knowledge that information security professionals are required to master. These accreditations offer IT management the assurance that consultants who have earned their CISM or ISSAP qualification have the experience and theory to offer effective security support and consulting help.
Troubleshooting Exchange 2016 Office 365 integration
Exchange 2016 Office 365 integration Remote Support Services
Progent can help you in all facets of your migration to Microsoft Exchange 2016 including planning HA infrastructure for a local, cloud-based or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying mass storage capacity required for your virtual machines, mailbox databases and log files; configuring HLB for high-availability client access services; planning, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Development Company ERP, MRP, Accounting System
Microsoft MRP Network Consultants
Progent's team of application experts can provide in-depth consulting, software development, integration help, and webinar classes for leading applications that address key areas including ERP, financials, management reporting, web application design, and the MS Office suite of business productivity software. As a Microsoft Partner with decades of background providing high-level consulting and troubleshooting services online, Progent can assist small businesses anywhere in the U.S. to avoid the lost productivity and expense related to travel and on-premises activity without compromising the high quality of consulting support.
Microsoft Certified Partner Computer Consultant Windows Server 2012 R2 Data Deduplication
Network Consultant Windows Server 2012R2 Hyper-V
Progent's Microsoft-certified professionals can assist you to assess the advantages of Windows Server 2012 R2 for your organization, develop pilot systems and rollout plans, optimize your infrastructure for local, multi-site, cloud-based, and partial-cloud environments, train your IT support team, develop a corporate-wide security plan, automate IT administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
Microsoft Expert Exchange Server 2007 Remote Consulting
Exchange 2007 Server Consult
Progent's expert consultants can help you design and deploy a smooth in-place Microsoft Exchange 2007 migration strategy that minimizes productivity disruption, reduces ongoing support requirements, and makes your Microsoft Exchange 2007 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent offers the knowledge and experience to complete your project rapidly and economically. Progent's Exchange Server 2007 support, repair, and consulting services include assistance with the integration of third-party add-ons to Exchange Server 2007 that are in keeping with your business needs.
ransomware system rebuild Professionals
Engineer Ryuk ransomware hot line
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can help you to contain the progress of an active ransomware breach. Call 800-462-8800
24-7 Firepower Support and Integration
Cisco Firepower 9300 Series Firewalls Troubleshooting
Cisco's Firepower Next Generation Firewalls deliver a significant performance boost over Cisco's popular ASA 5500-X firewalls and include unified management of advanced cybersecurity capabilities such as application visibility and control (AVC), next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to plan and execute a smooth upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's cloud-based services to build and centrally manage network environments that include local offices, data centers, private clouds and public clouds.
Emergency Consultant Services Private Cloud Hosting Services
Private Cloud Hosting for Virtual Data Centers Consultant Services
Progent's Private Cloud Hosting and Management outsourcing offers complete hosting of a small or mid-size organization's production servers in an environment that delivers the maximum level of dependability and expandability and is in addition simple to move to another host. Progent's Private Cloud Hosting options are based upon mature virtualization technologies that enable small businesses with multi- platform environments to economize dramatically on the expense of capital investments, system support, and network management while achieving enterprise-class fault tolerance and an unprecedented level of vendor flexibility.
WiFi Engineer
Proxim IT Consultants
Progent's Wireless Consulting Services provide a convenient, affordable option for companies of all sizes to integrate, manage and repair cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and deploy appliances such as Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and web-based business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
SQL Server 2017 Remote Technical Support
Support and Help SQL Server 2017 R Services
Progent's Microsoft-certified SQL Server 2017 consultants can assist you to evaluate the business benefits of upgrading to SQL Server 2017 and can help you to design and carry out a smooth migration of your current SQL Server environment to any network model including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts can provide remote or onsite support ranging from on-demand design review or troubleshooting to end-to-end project management to make sure your SQL Server 2017 initiative is carried out on schedule and within budget.
Symantec Raptor Auditing
Symantec VelociRaptor Protecting
Progent's Symantec experts can assist you to maintain discontinued Symantec firewall and VPN appliances such as the Symantec Raptor and Symantec VelociRaptor family or show you how to upgrade to current firewall technology. Progent can also help you design and execute a comprehensive security plan that can include firewall and VPN appliances and software, managed security and network defense services, system monitoring software, and formal policies and processes. Progent has the skill to be your single source for on-going technical support, administration, training, and security consulting.
Immediate Cisco Engineers Home Based Virtual Office
Home Based Jobs Telecommuting Microsoft Consultant
Progent is looking for a variety of full-time employees including motivated Microsoft Certified Systems Engineers; network experts who have Cisco CCDP or CCIE credentials; and consultants for fault-tolerant system architecture with backgrounds in mobile access, wireless integration, high-availability systems, business continuity solutions, data preservation, and VMware technology. We are also hiring workstation support technicians, off-site service professionals, and CISSP or CISM accredited security consultants. Progent is also looking for experienced managers who can operate efficiently in our dynamic, virtual office environment. Progent works with independent professionals who have specialized expertise and hands-on background in important IT areas beyond our primary technical focus. Progent's Experts Group hires contractors who can provide advice and development services for strategic solutions that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have deep expertise with non-Microsoft operating systems such as Linux, Apple OS, or Solaris, or offer world-class help in technologies like telecom, web site design, Electronic Data Interchange, eCommerce, or dbm programming. Freelance consultants certified by us coordinate with Progent's in-house professionals to deliver comprehensive solutions for small and midsize company networks.
MOM 2007 Support and Help
Engineer Microsoft Operations Manager
Mid-sized companies can enjoy all the advantages of System Center Operations Manager 2007 and have fast availability of Progent's Microsoft and Cisco Certified IT consulting professionals. Thanks to Progent's economically priced network service programs, medium-size businesses can choose a basic co-sourcing package built around Microsoft Operations Manager 2007 with server monitoring, proactive alerts, comprehensive reporting, Help Desk support, and remote service. For companies with mission-critical applications who need high availability networking, Progent can provide a comprehensive 24x7 outsourcing package. Progent offers expertise in Operations Manager 2007 to offer medium-size company information systems world-class availability, security and performance.
ransomware data recovery Engineer
ransomware rebuild Professional
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist you to contain the progress of an ongoing ransomware breach. Call 800-462-8800
