Albany Consulting Experts for Computer Support Organizations
Seamless Short-Term Support Team Assistance
Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Albany
Progent's consulting services for IT service firms in Albany New York enables your company to provide your clients Progent's consulting and Help Desk Call Center support with your own branding as a transparent extension of your in-house IT services group. This can ease the way for you to grow your revenue, flesh out your service portfolio, satisfy your clients, and increase your bottom line.
Progent's nationwide team of network experts, PC integration and troubleshooting specialists, network administrators, and data security professionals have worked as transparent extensions to the IT staffs of some of the world's largest IT service firms. Progent's range of expertise enables you to broaden the scope of your IT service business, and Progent's close integration with your support team helps you strengthen and preserve your branding.
Progent is an IT support company with 20 years of background delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT services company in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)
Using Progent's Support Services With Your Branding
Progent's consulting program for IT service providers offers seamless resale to your clients of world-class IT services. Progent bills you exclusively and works under your direction to deliver your clients support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for customers who need 24x7 support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind an efficient service desk. But full-featured ticketing platforms are not just costly to license and staff, but also difficult to configure and manage. Small or niche IT service companies seldom have the necessary resources. Progent's Help Desk and ticketing solution offers IT service organizations an economical way to retain their own branding while providing their customers responsive desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Help Desk and ticketing services enable you to expand your physical and virtual support volume, the diversity of technical issues your company can take on, the number of locations you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT service firms include:
- Progent's remote desktop service staff provides Level 1 end user support with 1-hour service level agreement to begin work during normal work hours.
- Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is available at additional cost.
- Optional onsite support in major metro areas is offered across the country at additional cost.
- You have full control of your clients and billing.
- Your customers submit service requests using your custom branded Internet portal, a toll-free phone number, or by directing a message to your assigned mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service firms allows you to act as a sole source for practically all IT expertise your customers may need. You can build your staff and core IT skills steadily without being forced to decline opportunities owing to a gap in in-house expertise or the absence of personnel.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent acts as a seamless extension of your in-house IT service team, responding to your management, and bills your firm instead of your client.
- Granular Billing: Progent bills by the minute to minimize costs.
- Detailed Service Reporting: Progent utilizes an advanced service documentation platform to ensure that all services performed are fully described. This enables your IT support organization to transfer account assignments to in-house personnel once you have sufficient people and relevant skill sets.
- Safely Expand Your IT Support Business: You can quickly and affordably accept more opportunities outside your main fields of expertise and serve new geographies without assuming the risks associated with expanding your head count too quickly.
- Strengthen Your Brand: You can solidify your mind share as a full-spectrum IT service provider by offering more solutions to more customers using your own brand.
- Flesh Out Your Services Portfolio: Progent can provide world-class expertise in a wide range of technologies and can be a dependable reservoir of skills for expanding your IT support business.
- Fast Escalation: With a sizable team of senior IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
- Keep Your Customers Happy: Happy customers stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to look for help from your competitors.
- Remote Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk support to high-level consulting. Efficient online support saves money and produces quick results.
- Top Industry Certifications: Progent's IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP, CISA, and GIAC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Albany, New York Companies
Progent's nationwide team of certified consultants and technical experts can deliver Albany, New York businesses a broad range of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange 2016 Integration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 11 Migration Support Services
- Windows 10 Configuration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- Active Directory and MS Entra ID Design
- Microsoft 365 Configuration
- Dynamics GP Expertise
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote Network Support
- Work from Home Integration
- Cisco Network Infrastructure
- Juniper Technology
- Cisco Routers Consultants
- Security and Compliance Monitoring
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Support
- Colo Data Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Consulting
- Virtualization Automation
- Rapid, Low-cost .NET Software Development.
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- iPhone and Android Integration
- Apple iPhone Support
- Google Android Smartphone Management
- Ransomware Defense and Recovery
- Data Backup/Recovery Expertise
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Site Surveys
Find Out More About Progent's Consulting Support for Network Service Providers in Albany, New York For more information about Progent's consulting program for network service firms in Albany, New York, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Top Ranked Solaris with Windows Consult
Troubleshooting Windows, UNIX, Solaris
If you are producing UNIX or Linux software on a network that has Microsoft Windows-based processors, PCs, and office applications, Progent can provide comprehensive IT outsourcing that frees you to concentrate on your area of strategic expertise without the continual distraction of maintaining your business network. Through the use of automated server monitoring and by delivering remote and in-person support as your business needs it, Progent offers an affordable solution for maintaining an information network that features high reliability, security, and performance. Progent's developer support services feature comprehensive it outsourcing, virtual infrastructure, remote and on-premises service and repair, network monitoring, and Help Desk services.
.NET Visual Basic Integration Firm
.NET Android Contract Development
Progent's application experts have worked for 20 years with .NET tools and the Visual Studio development environment and are able to create or enhance .NET applications rapidly and at low cost.
Consultancy Security
Wireless Security Engineer
Progent's accredited security and compliance engineers can run cybersecurity reviews of enterprise-wide security to validate your company's cybersecurity profile compliance with recognized international cybersecurity standards. Progent offers ongoing managed services for security monitoring and response, on-demand network-wide security audits, and targeted security assessments for critical areas of cybersecurity such as Active Directory or ransomware-safe backups. Progent's qualified security consultants can also conduct extensive information security assessments to validate your company's compliance with important industry security standards including HIPAA, PCI, and ISO.
Consultant Services Exchange 2013 DLP
Remote Troubleshooting Exchange 2013 Unified communications
Exchange Server 2013 incorporates major enhancements to the capabilities of its predecessor Exchange Server 2010 and delivers important new features plus a revamped structure. These improvements favorably impact key facets of IT such as ease of administration, availability, compliance, operational costs, teamwork, expandability, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can help you understand the potential business benefits of upgrading to Microsoft Exchange 2013, design a cost-effective validation and deployment plan, and train your IT team to maintain your Exchange Server 2013 environment. Progent can also provide ongoing online support and management services for Exchange 2013.
Integration Services At Home Workforce Security
Remote Technical Support At Home Workers Cybersecurity
Progent can assist small and medium-size organizations to implement network security defense solutions and deliver mitigation services to support offsite workers.
Remote Technical Support Altaro VM Backup Immutable Cloud Storage
CCIE Expert Certified Altaro VM Backup with Exchange Support and Setup
Altaro VM Backup software from Hornetsecurity provides small and mid-size organizations a dependable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud architectures and also enables cost-effective backup to Azure storage. Altaro VM Backup defends against ransomware via Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or on-premises services to help you to plan, deploy, manage and troubleshoot a comprehensive backup/restore solution based on Altaro VM Backup. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a fully managed backup/recovery service powered by on Altaro VM Backup.
Consultancy Dharma ransomware recovery
Top Quality ransomware removal and recovery Services
Progent's ransomware consultants can help your business to assess your ransomware vulnerability, monitor and protect your network, help with settlement negotiations with a threat actor, and reconstruct a network damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim.
Upgrade Consultant Exchange 2000
Exchange 2000 Server Upgrade Computer Engineer
Progent is one of the most expert information technology support companies for creating e-mail systems based on Exchange 2000. Progent is skilled in helping small companies get the full benefits of Exchange Server 2000 under common scenarios including updating from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 support.
Specialists SQL Server 2014 Reporting Services
Computer Consultant SQL Server 2014 Cardinality Estimation
Microsoft SQL Server 2014 includes significant enhancements in key areas including performance, availability, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory capability that operates seamlessly across all workloads including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective remote and onsite consulting services that include planning, deployment, management, remediation, and application development expertise to help businesses of all sizes to achieve fast return from their SQL Server 2014 deployment.
Wireless Bridge Specialist
24-7 IT Services 802.11
Progent's Wireless Consulting Services offer a fast, economical way for businesses of all sizes to configure, manage, monitor and repair cutting edge wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you design and install hardware like Cisco's Aironet and Meraki access points and wireless controllers. For wireless messaging and online applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Email Black Lists Consulting Services
Engineers ProSight Email Spyware Protection
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to provide web-based management and comprehensive security for all your inbound and outbound email. The powerful architecture of ProSight Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.
Microsoft Proxy Server On-site Technical Support
ISA 2004 Enterprise Edition Server Onsite Technical Support
Progent's certified ISA Server consultants have long experience configuring Microsoft ISA Server-based security installations for information systems with multiple offices, mobile workers, and line-of-business web applications. Progent's ISA Firewall consultants can assist your small business in planning and implementing a configuration of ISA Server 2000 or ISA 2004 Server that supports your information security needs without adversely limiting your network accessibility. Progent's consultants can help you migrate from Microsoft Proxy Server from ISA 2000 Server to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Exchange 2013 eDiscovery Computer Engineer
Exchange 2013 Performance Tuning Remote Consulting
Microsoft Exchange 2013 includes major improvements to the functionality of its predecessor Exchange 2010 and introduces important innovations plus a revamped architecture. These enhancements favorably impact key areas like manageability, high availability (HA), security, operational costs, collaboration, expandability, throughput, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the potential business benefits of upgrading to Microsoft Exchange Server 2013, design a cost-effective validation and rollout plan, and train your IT team to maintain your Exchange Server 2013 solution. Progent also offers ongoing online support and management services for Microsoft Exchange Server 2013.
Outlook autodiscover Professional
24-Hour Microsoft 365 AD Connect Support Outsourcing
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Microsoft 365 and local Exchange deployments. This allows you to have some Exchange mailboxes hosted on your physical datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of designing, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver occasional support to help you through stubborn technical bottlenecks and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is successfully completed on schedule and on budget.
Expertise for IT Service Providers Engineer
Expertise for IT Service Firms Professionals
Progent's Support for IT Service Organizations lets you use Progent's information technology experts while retaining your own brand as a seamless arm of your IT consulting team.
Windows Active Directory Setup and Support
Azure AD DS Computer Consultants
Progent's consultants can help you to plan and carry out an efficient migration from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity management for both onsite and Azure assets.
Barracuda Backup Planning Support Services
Barracuda Backup Troubleshooting Onsite Technical Support
Barracuda Backup is a low-cost, subscription-based backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup deployment can include a purpose-built hardware storage device manufactured by Barracuda or a software-based appliance with comparable features but which uses your own storage hardware. Barracuda Backup protects critical business data produced on-premises, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting services to help your business to plan, configure, operate and troubleshoot a BDR system built on Barracuda Backup.
Altaro VM Backup Immutable Cloud Storage Computer Consultants
24x7 Professional Altaro VM Backup Immutable Cloud Storage
Altaro VM Backup software from Hornetsecurity offers small businesses a reliable and affordable platform for backing up and restoring Microsoft Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted architectures and also enables cost-effective backup to Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a wide range of remote or onsite services to help you to plan, deploy, optimize and debug a comprehensive backup/restore solution powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a managed backup/restore service powered by on Altaro VM Backup technology.
Microsoft Dynamics Developer Firm
Microsoft Certified Professionals Dynamics GP ODBC
Progent's background providing Microsoft .NET services and Microsoft SQL Server help, and Progent's programming experience with VBasic, XML, and other developer tools make it possible to create custom mission-critical applications and eCommerce environments that integrate transparently with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP management reporting services can show you how to design reports that allow you to analyze your business more thoroughly, turning raw information into valuable understanding of your business.
Great Plains Migration Computer Consultant
Professionals Microsoft Dynamics GP ERP
Dynamics GP/Great Plains 2010 financial software is a full-featured business management platform that integrates information and operations across your company, interfaces easily with other applications, and brings together employees, customers and suppliers unrestricted by time or location. Designed for small to mid-size businesses, Microsoft Dynamics GP 2010 and Dynamics GP Version 10.0 deliver functionality for financials, analytics and reporting, project management, inventory and order processing, eCommerce, HRM, customer relationship management, field service, manufacturing, retail, and web-based business services. Progent can show you how to set up and manage a robust, secure server and network environment to support Microsoft Great Plains, and can give you access to experienced Great Plains professionals to help your company exploit the full potential of Microsoft Dynamics GP/Great Plains 2010.
Google Android patch management Consulting Services
IoT sensors patch management Consultants
Progent's support services for patch management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your servers, endpoint devices scanners, network infrastructure appliances like routers and Wi-Fi access points, and Internet-of-Things (IoT) devices like sensors and robotics.
Microsoft Certified 64-bit Server Network Consulting
64-bit Processing Specialist
Progent's Microsoft-expert engineers can assist your organization to enhance your application servers or workstations from 32 to 64 bits. Progent can help your company to calculate the risks and benefits of upgrading to 64-bit processing, design an efficient upgrade strategy that reduces business interruptions, and provide inexpensive, expert remote support to assist you to install 64-bit software and application software on your existing computers.
Top Ranked Remote Consulting Ekahau Predictive Wi-Fi Site Modeling
Ekahau Wi-Fi 6 Wireless Site Survey Consultant
Progent's Ekahau-certified Wi-Fi site design experts can help your business to plan, implement, optimize, manage and troubleshoot a Wi-Fi network adapted to your building. Progent offers remote or on-premises expertise for Ekahau Pro for predictive Wi-Fi planning, Ekahau Sidekick for onsite RF analysis, Ekahau Analyzer for resolving RF signal issues, and Ekahau Insights for monitoring the health of multiple Wi-Fi networks.
MSP360 GSuite Backup Configuration
MSP360 Desktop Backup Onsite Technical Support
Progent's data protection experts can assist you to create, deploy and administer a backup solution built around MSP360 Backup software to protect your assets hosted on any major public cloud. Progent offers end-to-end monitoring and management to protect against data loss caused by human mistakes, software errors, malicious insiders, and external assaults such as ransomware.
ProSight Reporting Infrastructure Monitoring Computer Consulting
ProSight Reporting Auvik Network Managemrnt Integration Support
ProSight Reporting is a growing line of real-time reporting tools designed to work with the industry's leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Barracuda Backup Testing On-site Support
Configuration Barracuda Backup Local
Barracuda Backup is a low-cost, subscription-based backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup deployment can include a purpose-built hardware appliance built by Barracuda or a virtual appliance with comparable functionality but which utilizes your existing storage hardware. Barracuda Backup protects vital company data generated locally, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to assist you to plan, configure, manage and repair a backup and disaster recovery solution built on Barracuda Backup.
Configuration System Center 2016 Cloud Integration
Top Quality Professionals System Center 2016 Azure Integration
Microsoft System Center 2016 delivers important enhancements in the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's Microsoft-certified consulting staff offers advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.
Lync Server 2013 disaster recovery Consultant
Help and Support Microsoft Lync Server Instant Messaging
Progent's Microsoft-certified consultants can assist your company to assess the benefits of Lync Server for your business and can help you to plan and carry out a deployment of Lync Server that consolidates the management of Instant Messaging and Presence and improves the productivity of your office staff, at-home workers, and smartphone users. Progent can also assist you to carry out an efficient upgrade to Microsoft Lync Server from Microsoft Office Communications Server or Microsoft Live Communications Server, interface Lync Server 2010 with Exchange Server, Microsoft SharePoint, and Microsoft SQL Server, show you how to run Lync Server to improve the team-computing capabilities of Microsoft Office applications, and provide online seminars and continuing support for Lync Server and other Microsoft technologies.
Palo Alto Networks PA-3000 Series Firewalls Security Services
Palo Alto Networks Panorama Firewall Configuration
Progent's Palo Alto Networks firewall experts can show you how to select, deploy, and manage Palo Alto Networks firewalls to provide a modern cybersecurity environment that spans your on-premises and cloud-based assets and protects any user at any location with any device.
Exchange 2013 Disk Availability Group Specialist
Exchange 2013 VoIP Integration
Microsoft Exchange 2013 includes significant improvements to the capabilities of Exchange Server 2010 and introduces important new features as well as a redesigned architecture. These improvements affect vital IT areas such as manageability, availability, security, cost of ownership, collaboration, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consulting experts can help you understand the potential advantages of upgrading to Exchange Server 2013, design an efficient test and rollout plan, and educate your IT staff to maintain your Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and management services for Microsoft Exchange 2013.
Best Practices Small Business IT Outsourcing Firm
Computer Consulting Firm Microsoft Consulting Best Practices
Progent's staff of Microsoft and Cisco Premier Certified experts average more than a decade of real-world professional experience, in the trenches of IT support, executing a broad variety of technical projects for a large array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not only expert IT capability, but also a consultant with field-tested approaches for applying technical knowledge to resolve actual network problems quickly.
