Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Albany
ProgentProgentís consulting support for IT service organizations in Albany New York allows your company to provide your clients Progent's consulting expertise and Help Desk Call Center support with your own branding as a transparent augmentation of your in-house IT support group. This can put you on the fast track to grow your revenue, expand your service offerings, create happy customers, and improve your bottom line.

Progent's team of network infrastructure experts, PC integration and troubleshooting technicians, network admins, and cybersecurity professionals have acted as transparent supplements to the support staffs of some of the country's largest IT service businesses. Progentís range of technical knowledge allows you to widen the scope of your IT support business, and Progentís transparency helps you promote and preserve your company's brand.

Progent is a network support firm with 20 years of experience providing online expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent IT services company in the world. Progent has provided online technical support and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your customers of professional services. Progent bills your firm exclusively and works under your instructions to provide your clients support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to a successful Help Desk. But full-featured ticketing platforms are not only costly to acquire and staff, but a hassle to set up and manage. Small or niche IT service companies seldom have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT service organizations an economical way to keep their company branding while delivering their clients responsive desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing solution for IT service organizations leverages Progent's sizable investments in highly scalable ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can set up data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing solution enable you to expand your physical and virtual support volume, the range of technologies your firm can handle, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT support companies include:

  • Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite support in larger metros is offered throughout the country at extra cost.
  • You have complete control of your customers and invoicing.
  • Your customers enter incident reports through your custom branded Internet portal, an 800 number, or by sending an email to your specified email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more details on Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for IT service providers allows you to act as a sole source for practically all technical guidance and troubleshooting your customers may need. You can grow your team and strategic in-house competencies at your own pace without having to turn down new business due to a lack of expertise or the absence of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your internal support team, responding to your coordination, and invoices you instead of your client.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Detailed Service Documentation: Progent uses an advanced documentation platform to ensure that all IT services delivered are fully described. This makes it easy for your IT support organization to transfer account responsibilities to in-house personnel once you have enough people and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can quickly and affordably take on more opportunities beyond your core areas of excellence and open new geographies without the risks involved with increasing your head count too quickly.
  • Strengthen Your Name: You can solidify your mind share as a full-spectrum network support provider by offering more solutions to more customers using your own company name.
  • Add to Your IT Support Portfolio: Progent offers world-class expertise in a wide range of IT disciplines and can be a dependable resource for expanding your IT support operations.
  • Rapid Problem Escalation: With a large team of senior technology experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Keep Your Clients Satisfied: Satisfied clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise outside the fold.
  • Remote Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk services to advanced consulting. Effective remote service saves money and produces quick solutions.
  • Major Industry Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Albany, New York Companies
Progent's nationwide team of certified consultants offers Albany, New York companies a wide range of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Reseller Program for IT Service Organizations in Albany, New York
To learn additional information about Progent's reseller support for network service firms in Albany, New York, call 1-800-993-9400 or see Contact Progent.