Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Albany
Progent’s consulting services for network service firms in Albany New York allows your company to provide your customers Progent's consulting expertise and Help Desk Call Center support with your brand as a seamless augmentation of your in-house IT support group. This can put you on the fast track to add to your revenue, flesh out your service offerings, satisfy your clients, and improve your profits.
Progent's team of network infrastructure engineers, PC support specialists, network admins, and cybersecurity consultants have acted as transparent supplements to the support groups of some of the country's largest IT service businesses. Progent’s breadth and depth of expertise enables you to widen the scope of your IT service business, and Progent’s close integration with your support team helps you promote and preserve your branding.
Progent is an IT consulting company with 20 years of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any private IT services firm in the world. Progent has provided remote technical support and advanced consulting to customers in every state in the country. (Check out testimonials from Progent's clients.)
Using Progent's Services Under Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your customers of world-class IT services. Progent invoices your firm directly and performs under your instructions to provide your customers consulting and support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for clients who require 24x7 technical support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind a successful Help Desk. But modern ticketing platforms are not only expensive to acquire and staff, but also a hassle to set up and manage. Smaller IT service organizations do not have the necessary budget or personnel. Progent's Service Desk and ticketing solution gives IT service organizations a practical way to keep their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing system and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT service firms leverages Progent's investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program allow you to expand your physical and virtual support workload, the diversity of technologies your business can take on, the number of {geographies you can serve, and your overall availability.
Key features of Progent's Call Center and ticketing program for IT service companies include:
Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service organizations allows you to act as a single point of contact for virtually all IT guidance and troubleshooting your customers may require. You can grow your staff and core in-house competencies steadily without being forced to say no to opportunities due to a gap in expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Providers include:
Progent's Areas of Expertise for Albany, New York Companies
Progent's veteran team of certified consultants and technical experts can deliver Albany, New York companies a wide range of online technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service providers include:
Find Out More About Progent's Reseller Support for Network Service Providers in Albany, New York For more information about Progent's reseller support for network service organizations in Albany, New York, call 1-800-993-9400 or refer to Contact Progent.