Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Albany
ProgentProgent's consulting services for IT service firms in Albany New York enables your company to provide your customers Progent's consulting and Help Desk support with your brand as a seamless augmentation of your regular network support group. This can help you grow your client base, expand your service catalog, satisfy your customers, and improve your bottom line.

Progent's nationwide team of network infrastructure experts, PC support specialists, network administrators, and data security consultants have worked as seamless adjuncts to the IT groups of some of the country's largest IT support businesses. Progent's breadth and depth of technical knowledge allows you to widen the capabilities of your IT support practice, and Progent's close integration with your support team lets you promote and preserve your company's brand.

Progent is an IT consulting firm with two decades of experience providing remote consulting services to small and mid-size businesses. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any independent computer support firm in the world. Progent has delivered remote technical assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service providers features transparent resale to your customers of professional IT services. Progent invoices you directly and works under your direction to deliver your customers support services under your brand. In addition, Progent has an affordable Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind a successful service desk. But enterprise-grade ticketing platforms are not just expensive to acquire and staff, but also a hassle to configure and manage. Smaller IT support firms rarely have the required budget or personnel. Progent's Call Center and ticketing solution offers IT support organizations a practical way to retain their custom branding while delivering their customers world-class desktop support backed by an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Service Desk and ticketing solution for IT support organizations takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution enable your IT service firm to increase your support volume, the range of technologies your firm can handle, the number of locations you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop support staff delivers Level 1 end user assistance with 1-hour service level agreement to commence work during standard work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at additional cost.
  • Optional onsite service in larger metros is available across the country at extra cost.
  • You retain full control of your customers and billing.
  • Your clients enter incident reports through your custom branded Internet portal, a toll-free number, or by directing an email to your assigned email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see more information on Progent's Service Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service organizations allows you to become a sole source for virtually all IT expertise your clients may need. You can build your staff and core IT skills at your own pace without being forced to turn down opportunities owing to a lack of expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house IT service team, responding to your coordination, and bills your firm rather than your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Service Documentation: Progent utilizes an enterprise-class service reporting system to make sure all services performed are thoroughly documented. This makes it easy for your IT support organization to transfer service assignments to in-house consultants once you have sufficient people and appropriate skill sets.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can easily and safely take on additional jobs outside your core fields of excellence and serve additional territories without the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum network service provider by delivering more solutions to more clients under your own company name.
  • Add to Your Services Catalog: Progent can provide top-tier support in a broad range of technologies and can act as a dependable resource for expanding your IT support business.
  • Rapid Problem Escalation: Thanks to a sizable team of top-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Keep Your Clients Satisfied: Satisfied customers stick. By joining with Progent, you can keep making your customers successful without ever requiring clients to look for expertise from your competitors.
  • Remote Support Professionals: For two decades, Progent has delivered online IT support ranging from Call Center support to high-level consulting. Efficient remote service saves money while delivering fast solutions.
  • Top Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP, CISM, and CRISC. Find out more details about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Albany, New York Businesses
Progent's veteran team of certified consultants offers Albany, New York organizations a broad range of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Consulting Support for Network Service Firms in Albany, New York
To learn additional information about Progent's consulting program for IT service organizations in Albany, New York, call 1-800-993-9400 or visit Contact Progent.