Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Providers in Albany
ProgentProgent's consulting services for IT service organizations in Albany New York allows your company to provide your clients Progent's consulting and Help Desk support under your company's brand as a transparent augmentation of your regular IT services group. This can put you on the fast track to grow your client base, close gaps in your service portfolio, create happy clients, and increase your profits.

Progent's team of network infrastructure experts, desktop integration and troubleshooting technicians, IT administrators, and cybersecurity consultants have acted as transparent supplements to the IT groups of some of the country's biggest IT service firms. Progent's breadth and depth of expertise allows you to widen the scope of your IT support business, and Progent's close integration with your support team helps you strengthen and preserve your company's brand.

Progent is an IT support company with two decades of background delivering remote expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has provided remote technical assistance and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's consulting program for network service providers features transparent resale to your customers of world-class services. Progent bills your firm directly and works under your instructions to provide your clients consulting and support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the enabling technology behind an efficient service desk. But modern ticketing systems are not just costly to acquire and staff, but also difficult to set up and manage. Smaller IT service organizations do not have the required financial or human resources. Progent's Service Desk and ticketing program offers IT support organizations a practical way to keep their own branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing platform. The features offered with Progent's Service Desk and ticketing solution enable your IT service firm to increase your support workload, the range of technologies your firm can handle, the number of locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop service group delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional on-premises support in major metros is available across the country at additional cost.
  • You keep complete control of your customers and invoicing.
  • Your customers enter requests using your custom branded Internet portal, an 800 phone number, or by sending a message to your designated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Service Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for network service providers allows your support team to act as a sole source for practically all technical guidance and troubleshooting your customers may require. You can grow your team and strategic IT skills steadily without being forced to say no to opportunities due to a lack of in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your internal IT service group, responding to your direction, and bills you instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Documentation: Progent utilizes an enterprise-class service documentation system to ensure that all services performed are thoroughly documented. This makes it easy for support group to shift account assignments to internal personnel once you have sufficient people and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Business: You can quickly and efficiently take on more jobs outside your core fields of expertise and open additional territories without exposure to the risks associated with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum network support provider by offering more services to more clients using your own company name.
  • Add to Your IT Support Portfolio: Progent offers world-class expertise in a wide range of IT disciplines and can be a dependable resource for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable team of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging problems get resolved fast.
  • Keep Your Clients Satisfied: Satisfied customers are loyal. By teaming with Progent, you can continue delivering solutions without ever requiring clients to look for expertise outside the fold.
  • Online Support Experts: For two decades, Progent has delivered online network support from Help Desk services to advanced consulting. Effective remote support cuts costs and produces fast solutions.
  • Top Certifications: Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP, CISM, and GIAC. Learn more about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Albany, New York Businesses
Progent's veteran roster of certified engineers can deliver Albany, New York organizations a wide array of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:

Learn More Details About Progent's Consulting Program for IT Service Organizations in Albany, New York
To learn more details about Progent's reseller support for IT service organizations in Albany, New York, call 1-800-993-9400 or see Contact Progent.