Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Albany
Progent's consulting services for IT service firms in Albany New York enables your company to provide your clients Progent's consulting and Help Desk Call Center support with your own branding as a transparent extension of your in-house IT services group. This can ease the way for you to grow your revenue, flesh out your service portfolio, satisfy your clients, and increase your bottom line.
Progent's nationwide team of network experts, PC integration and troubleshooting specialists, network administrators, and data security professionals have worked as transparent extensions to the IT staffs of some of the world's largest IT service firms. Progent's range of expertise enables you to broaden the scope of your IT service business, and Progent's close integration with your support team helps you strengthen and preserve your branding.
Progent is an IT support company with 20 years of background delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT services company in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the U.S. (Check out recommendations from Progent's clients.)
Using Progent's Support Services With Your Branding
Progent's consulting program for IT service providers offers seamless resale to your clients of world-class IT services. Progent bills you exclusively and works under your direction to deliver your clients support services under your branding. Also, Progent offers a low-cost Off-hours Support Program for customers who need 24x7 support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing systems are the enabling technology behind an efficient service desk. But full-featured ticketing platforms are not just costly to license and staff, but also difficult to configure and manage. Small or niche IT service companies seldom have the necessary resources. Progent's Help Desk and ticketing solution offers IT service organizations an economical way to retain their own branding while providing their customers responsive desktop support services built around a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Help Desk and ticketing services enable you to expand your physical and virtual support volume, the diversity of technical issues your company can take on, the number of locations you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT service firms include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service firms allows you to act as a sole source for practically all IT expertise your customers may need. You can build your staff and core IT skills steadily without being forced to decline opportunities owing to a gap in in-house expertise or the absence of personnel.
Important features of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Albany, New York Companies
Progent's nationwide team of certified consultants and technical experts can deliver Albany, New York businesses a broad range of remote technical guidance and troubleshooting expertise. Practice areas covered under Progent's consulting program for IT service providers include:
Find Out More About Progent's Consulting Support for Network Service Providers in Albany, New York For more information about Progent's consulting program for network service firms in Albany, New York, call 1-800-993-9400 or refer to Contact Progent.