Ransomware : Your Worst Information Technology Disaster
Crypto-Ransomware  Recovery ExpertsRansomware has become a modern cyberplague that presents an extinction-level danger for businesses of all sizes vulnerable to an attack. Different iterations of ransomware such as Dharma, Fusob, Locky, Syskey and MongoLock cryptoworms have been replicating for a long time and still cause havoc. More recent variants of ransomware like Ryuk, Maze, Sodinokibi, Netwalker, Conti and Nephilim, plus more as yet unnamed malware, not only encrypt online critical data but also infect any available system restores and backups. Data synched to the cloud can also be corrupted. In a poorly designed environment, it can make automatic recovery useless and effectively knocks the network back to square one.

Getting back programs and information following a ransomware intrusion becomes a sprint against time as the targeted business fights to stop lateral movement and clear the ransomware and to resume business-critical activity. Because ransomware needs time to replicate, assaults are usually launched at night, when successful attacks may take longer to recognize. This compounds the difficulty of rapidly marshalling and orchestrating a capable response team.

Progent offers a variety of support services for securing Albany businesses from crypto-ransomware attacks. Among these are team training to help recognize and not fall victim to phishing attempts, ProSight Active Security Monitoring for endpoint detection and response using SentinelOne's AI-based threat protection to discover and suppress zero-day malware assaults. Progent also offers the services of expert crypto-ransomware recovery professionals with the track record and perseverance to re-deploy a breached network as urgently as possible.

Progent's Crypto-Ransomware Restoration Help
Soon after a ransomware event, sending the ransom in Bitcoin cryptocurrency does not ensure that cyber criminals will respond with the needed codes to unencrypt any of your information. Kaspersky estimated that seventeen percent of crypto-ransomware victims never recovered their files even after having sent off the ransom, resulting in more losses. The gamble is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well above the typical ransomware demands, which ZDNET determined to be approximately $13,000 for smaller organizations. The fallback is to piece back together the vital parts of your IT environment. Without access to complete information backups, this requires a broad complement of IT skills, professional project management, and the willingness to work non-stop until the job is done.

For twenty years, Progent has provided certified expert IT services for businesses throughout the US and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have been awarded high-level industry certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have earned internationally-renowned certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent in addition has experience in financial management and ERP applications. This breadth of expertise provides Progent the ability to quickly understand critical systems and integrate the surviving pieces of your Information Technology environment following a crypto-ransomware attack and rebuild them into a functioning network.

Progent's security group utilizes best of breed project management applications to orchestrate the complicated restoration process. Progent knows the urgency of working swiftly and in concert with a client's management and IT resources to prioritize tasks and to put key systems back on-line as soon as humanly possible.

Client Case Study: A Successful Ransomware Virus Recovery
A customer hired Progent after their network was penetrated by Ryuk ransomware. Ryuk is believed to have been deployed by North Korean state sponsored hackers, suspected of adopting approaches exposed from the U.S. National Security Agency. Ryuk goes after specific organizations with little room for operational disruption and is one of the most profitable iterations of ransomware. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a small manufacturer based in Chicago and has around 500 workers. The Ryuk penetration had shut down all company operations and manufacturing capabilities. The majority of the client's system backups had been on-line at the time of the attack and were destroyed. The client was taking steps for paying the ransom (in excess of $200,000) and wishfully thinking for good luck, but in the end engaged Progent.

"I can't speak enough in regards to the care Progent gave us throughout the most critical period of (our) company's survival. We would have paid the cyber criminals if not for the confidence the Progent experts gave us. The fact that you were able to get our e-mail and critical servers back into operation faster than five days was amazing. Every single staff member I talked with or messaged at Progent was totally committed on getting my company operational and was working all day and night on our behalf."

Progent worked hand in hand the client to rapidly identify and assign priority to the most important services that had to be restored to make it possible to continue business operations:

  • Active Directory (AD)
  • Electronic Mail
  • Financials/MRP
To get going, Progent followed ransomware penetration mitigation best practices by stopping the spread and disinfecting systems. Progent then started the process of recovering Windows Active Directory, the heart of enterprise environments built on Microsoft Windows Server technology. Microsoft Exchange messaging will not function without Active Directory, and the businesses' financials and MRP software leveraged SQL Server, which depends on Windows AD for access to the databases.

In less than 48 hours, Progent was able to recover Active Directory to its pre-virus state. Progent then helped perform setup and storage recovery on critical systems. All Exchange Server schema and configuration information were intact, which facilitated the restore of Exchange. Progent was able to collect non-encrypted OST files (Outlook Offline Folder Files) on various desktop computers and laptops to recover email information. A recent offline backup of the businesses financials/ERP systems made them able to return these vital programs back on-line. Although a large amount of work was left to recover totally from the Ryuk virus, critical services were restored rapidly:

"For the most part, the assembly line operation did not miss a beat and we made all customer shipments."

Throughout the following couple of weeks important milestones in the recovery process were achieved in tight cooperation between Progent team members and the customer:

  • In-house web applications were brought back up with no loss of information.
  • The MailStore Server with over four million archived emails was spun up and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/AR/Inventory modules were completely recovered.
  • A new Palo Alto 850 security appliance was brought on-line.
  • Ninety percent of the user PCs were fully operational.

"A huge amount of what transpired in the early hours is mostly a blur for me, but my team will not soon forget the commitment each and every one of the team put in to give us our company back. I have entrusted Progent for the past 10 years, possibly more, and each time I needed help Progent has impressed me and delivered. This situation was a stunning achievement."

A likely enterprise-killing catastrophe was dodged with hard-working experts, a wide range of IT skills, and close collaboration. Although in analyzing the event afterwards the ransomware incident detailed here would have been identified and disabled with current security technology and NIST Cybersecurity Framework best practices, user and IT administrator education, and appropriate security procedures for information protection and keeping systems up to date with security patches, the fact is that government-sponsored hackers from Russia, China and elsewhere are tireless and are an ongoing threat. If you do get hit by a crypto-ransomware incursion, remember that Progent's roster of experts has proven experience in ransomware virus defense, mitigation, and file disaster recovery.

"So, to Darrin, Matt, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others that were helping), thank you for letting me get some sleep after we made it through the initial fire. All of you did an amazing job, and if any of your team is around the Chicago area, a great meal is on me!"

Download the Ransomware Cleanup Case Study Datasheet
To read or download a PDF version of this ransomware incident report, please click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Consulting in Albany
For ransomware recovery consulting in the Albany metro area, call Progent at 800-462-8800 or go to Contact Progent.

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  • Redhat Linux, Solaris, UNIX Remote Troubleshooting Albany-Troy, United States Slackware Linux, Solaris, UNIX Configuration Albany, New York
  • Remote DPM Backup and Restore Service Consultant Offsite Backup Service Professional
  • Remote Monitoring and Reporting Online Help Comprehensive Event Management Computer Engineer

  • Tech Support For Small Business macOS
    OS X Technical Support Consultancy

    Progent provides national online technical support and consulting services for businesses that operate Apple Mac OS X environments or whose IT systems feature a combination of macOS and Mac OS X with Microsoft products. Progent's consultants offer Mac clients a variety of services including desktop support, upgrading to the current edition of Mac OS X from earlier versions of macOS and Mac OS X, plus expertise with Apple macOS and OS X applications. Progent's specialists in Apple technology can also help you with iPhone and iPad integration and management, or migrating to Apple's iCloud. Online technical support offers optimum return for your IT dollar by preserving user efficiency and limiting the hours billed for computer analysis and repair. Sophisticated remote access utilities and experienced service specialists and engineers allow Progent to handle most network problems without wasting time and expense by traveling to your site. In most of cases your network issues can be remediated by telephone or via a mix of telephone support and online connectivity. Progent can offer the services of Cisco CCIE infrastructure experts and CISA premier security specialists to help with the most challenging network problems.

  • Remote SMS Server Upgrade Consultants Information Technology Consulting Microsoft SMS Server

  • 24x7 Computer Consultants Redundant Connectivity
    24-7 Fault Tolerant Interoffice Connectivity Remote Troubleshooting

    Progent's high availability interoffice connectivity and 24x7 network connection professionals can help small businesses achieve zero-downtime Interoffice connectivity by means of redundant system architectures featuring transparent failover. Progent's CCIE engineers can plan and deploy high-availability Inter-office connections based on non-stop EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over can provide economical non-stop interoffice connectivity.

  • Remote Technical Support Co-managed Service Desk Supplemental Help Desk Network Consultant
  • Remote Troubleshooting wireless LAN controller 5500 Wireless Controller Remote Support Services
  • Ryuk Ransomware Hot Line Albany NY Ransomware Removal and Data Restore Albany-Troy, New York
  • SCCM Planning Configuration Network Consultant SCCM Intune Integration
  • SQL Server 2016 Security Technology Consulting Services SQL Server 2016 and VMWare IT Services
  • SQL Server 2017 Reporting Services Consulting Services SQL Server 2017 and VMWare Professionals
  • SQL Server 2017 Technical Support SQL Server Business Intelligence Technical Consultant
  • SQL Server Applications Consulting Microsoft SQL Server Consultant
  • Security Firms SonicWall TZ300 Firewall Biggest SonicWall Ransomware Protection Cybersecurity Consultancies
  • SharePoint 2016 Hybrid Integration Support Microsoft Expert SharePoint 2016 On Prem Specialist
  • Short-Term Network Support Staffing Support Services Consulting Experts Albany-Schenectady, New York, United States After Hours IT Staff Augmentation for IT Support Teams Albany
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  • Small Office Small Business Network Consulting Companies Small Business Computer Network Support Companies
  • Support Teleworker Security IT Services Offsite Workforce Security
  • Support and Setup Meraki MR66 Access Point Support and Integration Meraki WiFi 6 Access Point
  • Support for IT Service Firms Online Support Services 24-7 Consulting Support for IT Service Firms Consulting
  • Technology Consulting Clustered Server Network Consulting High-Availability Failover Clustered Servers
  • Telecommuters Albany Consulting - Management Tools Assistance Albany NY, America Albany Top Ranked Albany At Home Workforce Endpoint Management Solutions Consulting Experts
  • Teleworkers Guidance near Albany - Setup Consulting and Support Services Albany, New York Offsite Workforce Albany Consulting - Integration Guidance Albany-Schenectady, New York

  • Technology Professional Phobos ransomware recovery
    Avaddon ransomware recovery Engineers

    Progent's experienced ransomware recovery experts can help your business to rebuild a network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.

  • Temporary IT Staffing Technology Consulting Short Term Staffing Services Network Consulting
  • Top ProSight Automatic Patch Management Support and Integration ProSight Patch Management Help and Support
  • Top Rated Adaptive Security Appliances Support Services Immediate ASA 5550 Firewall Configuration
  • Top Rated Microsoft Expert Exchange 2019 O365 Integration Consultant Emergency Exchange Server 2019 Professionals
  • Top Technical Consultant System Center Operations Manager System Center Operations Manager Remote Support Services
  • Urgent Citrix Hyper-V Management Consult 24-7 Services Citrix for Hyper-V
  • VBScript programming Professional Custom Software Development Company
  • VMware NSX and SRM Disaster Recovery Consultancy Consulting VMware NSX and Site Recovery Manager
  • Windows 2008 Server Online Support Albany-Schenectady Windows 2019 Server Phone Support Services Albany-Troy, New York

  • CCIE Certified Catalyst 9000 Switch Professionals
    Remote Support Services Catalyst Switch IOS XE

    Progent's Cisco-certified CCIE networking consultants can help organization to configure, manage, upgrade, tune and debug Cisco Catalyst switches. Progent can also help you to harden the security of Catalyst switches and migrate smoothly from legacy appliances to modern devices.

  • Windows Server 2012R2 Server Manager Technology Consulting Technology Consulting Services Windows Server 2012 R2 Clustering
  • Windows Server 2016 Storage Spaces Direct Remote Troubleshooting Windows Server 2016 Technology Consulting
  • Windows Server 2019 Encrypted Networks Consultancy Microsoft Windows Server 2019 and SCVMM Technical Consultant
  • Work from Home Employees Albany Consulting Services - Integration Consulting Services Albany, NY Albany-Schenectady, NY 24/7 Albany At Home Workforce Support Consultants

  • PIX Firewall On-site Technical Support
    Technical Consultant Cisco PIX Migration

    Cisco's PIX Series firewalls have been discontinued and Cisco may no longer support these devices. Progent still offers consulting assistance for Cisco's PIX 500 firewalls to help you with maintenance and management and Progent can in addition help you determine whether to move up to next generation firewall products available from Cisco. Progent's Cisco-certified experts can help your company design and implement a smooth migration to Cisco ASA 5500-X firewalls based on industry best practices.

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