Ransomware : Your Crippling Information Technology Nightmare
Ransomware  Recovery ProfessionalsCrypto-Ransomware has become a modern cyber pandemic that represents an extinction-level danger for businesses of all sizes poorly prepared for an attack. Different iterations of crypto-ransomware like the CryptoLocker, Fusob, Bad Rabbit, SamSam and MongoLock cryptoworms have been around for years and still inflict havoc. Newer variants of crypto-ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as frequent as yet unnamed newcomers, not only encrypt online data but also infiltrate all accessible system backup. Data synchronized to cloud environments can also be rendered useless. In a vulnerable data protection solution, this can make automatic restore operations useless and effectively sets the datacenter back to square one.

Retrieving services and data following a ransomware intrusion becomes a sprint against the clock as the targeted organization tries its best to contain the damage and eradicate the ransomware and to restore mission-critical operations. Due to the fact that ransomware requires time to spread, attacks are often sprung on weekends, when successful attacks tend to take more time to discover. This compounds the difficulty of quickly assembling and orchestrating a knowledgeable response team.

Progent offers a variety of help services for protecting Albany businesses from crypto-ransomware penetrations. Among these are staff education to become familiar with and not fall victim to phishing exploits, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based cyberthreat defense to identify and extinguish day-zero modern malware attacks. Progent in addition offers the services of experienced ransomware recovery professionals with the talent and commitment to restore a breached environment as soon as possible.

Progent's Crypto-Ransomware Recovery Support Services
After a crypto-ransomware attack, paying the ransom in cryptocurrency does not provide any assurance that criminal gangs will return the keys to unencrypt any or all of your files. Kaspersky Labs estimated that 17% of crypto-ransomware victims never restored their files after having sent off the ransom, resulting in more losses. The risk is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is well above the average crypto-ransomware demands, which ZDNET determined to be around $13,000 for small businesses. The other path is to re-install the key parts of your Information Technology environment. Without access to complete system backups, this calls for a wide range of skill sets, top notch team management, and the capability to work non-stop until the task is done.

For twenty years, Progent has provided professional IT services for companies throughout the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts (SMEs) includes professionals who have earned top industry certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security engineers have garnered internationally-renowned industry certifications including CISA, CISSP-ISSAP, CRISC, and SANS GIAC. (Visit Progent's certifications). Progent in addition has experience in financial systems and ERP application software. This breadth of experience provides Progent the skills to knowledgably determine critical systems and re-organize the remaining components of your computer network system after a crypto-ransomware event and rebuild them into a functioning network.

Progent's recovery team of experts has state-of-the-art project management systems to orchestrate the sophisticated recovery process. Progent appreciates the importance of acting swiftly and in unison with a customer's management and IT staff to assign priority to tasks and to put the most important applications back on-line as fast as humanly possible.

Customer Case Study: A Successful Ransomware Intrusion Restoration
A small business hired Progent after their network system was penetrated by Ryuk crypto-ransomware. Ryuk is thought to have been created by North Korean state cybercriminals, suspected of using algorithms leaked from the United States NSA organization. Ryuk seeks specific companies with little ability to sustain operational disruption and is among the most lucrative iterations of ransomware. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a small manufacturing business headquartered in the Chicago metro area and has about 500 staff members. The Ryuk attack had frozen all company operations and manufacturing capabilities. The majority of the client's data backups had been online at the time of the attack and were encrypted. The client was actively seeking loans for paying the ransom demand (exceeding $200,000) and hoping for the best, but ultimately reached out to Progent.


"I cannot speak enough about the expertise Progent provided us throughout the most fearful time of (our) company's survival. We most likely would have paid the hackers behind this attack except for the confidence the Progent team provided us. The fact that you could get our messaging and key applications back into operation faster than one week was beyond my wildest dreams. Each expert I worked with or e-mailed at Progent was hell bent on getting us back online and was working day and night on our behalf."

Progent worked together with the customer to rapidly assess and prioritize the critical services that had to be restored to make it possible to resume departmental operations:

  • Windows Active Directory
  • Exchange Server
  • Accounting/MRP
To start, Progent followed AV/Malware Processes event mitigation best practices by stopping the spread and removing active viruses. Progent then initiated the process of restoring Microsoft AD, the key technology of enterprise networks built on Microsoft Windows Server technology. Exchange email will not work without Windows AD, and the businesses' accounting and MRP system utilized Microsoft SQL Server, which depends on Windows AD for security authorization to the database.

Within two days, Progent was able to recover Active Directory to its pre-attack state. Progent then initiated rebuilding and storage recovery on essential servers. All Exchange data and attributes were intact, which greatly helped the restore of Exchange. Progent was also able to collect intact OST data files (Outlook Off-Line Data Files) on team desktop computers to recover email messages. A recent off-line backup of the customer's accounting software made it possible to return these essential applications back on-line. Although a large amount of work still had to be done to recover completely from the Ryuk damage, the most important systems were returned to operations rapidly:


"For the most part, the production manufacturing operation was never shut down and we did not miss any customer orders."

Over the next couple of weeks important milestones in the restoration process were made in close cooperation between Progent team members and the customer:

  • Self-hosted web applications were brought back up with no loss of information.
  • The MailStore Server exceeding 4 million historical emails was brought on-line and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable (AP)/Accounts Receivables (AR)/Inventory Control modules were completely recovered.
  • A new Palo Alto Networks 850 firewall was installed and configured.
  • Most of the desktops and laptops were fully operational.

"Much of what transpired in the early hours is mostly a haze for me, but our team will not soon forget the commitment all of the team put in to give us our company back. I've trusted Progent for the past 10 years, possibly more, and each time I needed help Progent has come through and delivered as promised. This situation was the most impressive ever."

Conclusion
A possible company-ending catastrophe was evaded by hard-working experts, a wide array of IT skills, and tight teamwork. Although in hindsight the ransomware penetration detailed here could have been blocked with advanced security systems and best practices, team training, and properly executed incident response procedures for backup and proper patching controls, the reality is that government-sponsored criminal cyber gangs from China, Russia, North Korea and elsewhere are relentless and represent an ongoing threat. If you do get hit by a crypto-ransomware virus, feel confident that Progent's roster of professionals has extensive experience in ransomware virus defense, cleanup, and information systems disaster recovery.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others that were helping), thank you for making it so I could get some sleep after we made it past the initial fire. Everyone did an amazing job, and if any of your guys is visiting the Chicago area, a great meal is the least I can do!"

Download the Crypto-Ransomware Cleanup Case Study Datasheet
To review or download a PDF version of this customer story, please click:
Progent's Ryuk Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting Services in Albany
For ransomware recovery expertise in the Albany metro area, call Progent at 800-462-8800 or see Contact Progent.



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  • Unified Mobility Information Technology Consulting Online Technical Support Jabber
  • Upgrade Help Exchange 2000 Exchange Server 2000 Upgrade Computer Consultant
  • VMware SRM and NSX Disaster Recovery Consultant Services VMware Cross vCenter NSX Engineer
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  • Windows 2019 Hyper-V Consultant Services Microsoft Certified Windows Server 2019 and SCVMM Integration
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    Technology Consulting Services Systems Management Server

    Progent's Microsoft-certified consultants provide small and mid-size companies enterprise-level consulting services for Systems Management Server and System Center Configuration Manager, Microsoft's solutions for update and deployment automation. System Center Configuration Manager 2007 is Microsoft's new name for the change management platform previously known as SMS Server. Configuration Manager 2007 provides a range of new features to Systems Management Server such as comprehensive automation, integrated Vista Windows Server 2008 support, quarantine support, and device driver management. Progent's Microsoft certified consulting professionals can help you use SMS Server or Configuration Manager 2007 effectively for automated operating system and application deployment, security patch administration, application tracking, and software license reconciliation. Progent's engineers can also assist your company to migrate smoothly from Microsoft Systems Management Server to System Center Configuration Manager.

  • Windows Server 2016 Cloud Witness Engineer Windows Server 2016 Fault Domains Integration Support
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  • Exchange Migration Professional
    Microsoft Exchange Server 2010 Migration Specialists

    Progent's Microsoft and Cisco-certified consulting engineers can help your organization to determine the benefits of Exchange 2010 for your company and can help you to design and carry out a smooth migration to Exchange Server 2010 from Exchange Server 2003 or Exchange 2007 Server that will offer quick ROI by increasing your productivity, cutting the expense of hardware and support, simplifying management, and consolidating your vital communications technologies.

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  • Work from Home Employees Albany Consulting Experts - Management Solutions Consulting Telecommuters Consulting Services in Albany - Management Tools Guidance Albany NY

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    CISSP-ISSEP Cybersecurity Consultant Services

    Progent's CISSP-premier cybersecurity experts can assist organizations of all sizes with any facet of IT security. Progent can implement cost-effective cybersecurity solutions that protect a small business against modern threats or Progent can design, deploy, and manage an end-to-end security strategy for hybrid networks that accommodate local, online, and mobile clients sharing IT resources spread across multiple physical sites and public and private clouds.

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  • Work from Home Employees Consulting Experts near me in Albany - Network Security Systems Expertise Albany, NY Albany Offsite Workforce Endpoint Security Solutions Assistance Albany-Clifton Park, New York
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