Ransomware : Your Worst Information Technology Disaster
Ransomware  Remediation ExpertsRansomware has become a modern cyber pandemic that poses an extinction-level threat for organizations poorly prepared for an assault. Multiple generations of ransomware like the Dharma, CryptoWall, Bad Rabbit, NotPetya and MongoLock cryptoworms have been out in the wild for years and still cause harm. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Nephilim, plus daily as yet unnamed viruses, not only do encryption of online data but also infiltrate most accessible system backup. Files synched to off-site disaster recovery sites can also be ransomed. In a poorly architected system, it can make any recovery impossible and effectively sets the datacenter back to zero.

Getting back on-line services and data after a ransomware attack becomes a sprint against the clock as the targeted business tries its best to stop the spread and remove the ransomware and to resume business-critical activity. Since ransomware takes time to move laterally, penetrations are often sprung on weekends, when attacks typically take more time to uncover. This multiplies the difficulty of quickly mobilizing and coordinating a qualified response team.

Progent provides a range of services for securing Albany enterprises from ransomware events. These include team education to help identify and not fall victim to phishing scams, ProSight Active Security Monitoring for endpoint detection and response (EDR) utilizing SentinelOne's AI-based threat defense to detect and extinguish day-zero malware attacks. Progent in addition can provide the assistance of expert ransomware recovery professionals with the talent and perseverance to re-deploy a breached system as soon as possible.

Progent's Ransomware Recovery Support Services
Subsequent to a crypto-ransomware event, sending the ransom in cryptocurrency does not guarantee that distant criminals will return the keys to decrypt all your files. Kaspersky estimated that seventeen percent of ransomware victims never restored their data even after having paid the ransom, resulting in additional losses. The gamble is also expensive. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is significantly higher than the typical ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller businesses. The other path is to re-install the mission-critical elements of your IT environment. Without the availability of essential system backups, this requires a broad range of skill sets, professional project management, and the ability to work continuously until the job is over.

For decades, Progent has made available certified expert Information Technology services for businesses throughout the United States and has achieved Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have been awarded advanced industry certifications in important technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's security consultants have garnered internationally-renowned industry certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Refer to Progent's certifications). Progent also has experience in accounting and ERP application software. This breadth of expertise provides Progent the capability to quickly understand important systems and consolidate the surviving parts of your IT system after a ransomware event and assemble them into an operational system.

Progent's security group uses state-of-the-art project management applications to coordinate the sophisticated restoration process. Progent knows the urgency of acting rapidly and in concert with a client's management and IT resources to prioritize tasks and to get essential services back on-line as fast as possible.

Customer Story: A Successful Crypto-Ransomware Attack Response
A client engaged Progent after their company was attacked by the Ryuk ransomware. Ryuk is believed to have been launched by North Korean government sponsored hackers, possibly adopting strategies exposed from the U.S. National Security Agency. Ryuk goes after specific organizations with little ability to sustain operational disruption and is one of the most lucrative incarnations of ransomware viruses. High publicized victims include Data Resolution, a California-based data warehousing and cloud computing firm, and the Chicago Tribune. Progent's client is a small manufacturer based in Chicago with about 500 staff members. The Ryuk penetration had brought down all business operations and manufacturing capabilities. The majority of the client's system backups had been directly accessible at the start of the attack and were destroyed. The client considered paying the ransom (exceeding two hundred thousand dollars) and hoping for the best, but in the end called Progent.

"I cannot tell you enough in regards to the support Progent provided us throughout the most stressful time of (our) businesses life. We would have paid the hackers behind this attack if not for the confidence the Progent team provided us. That you could get our e-mail and important servers back on-line sooner than one week was earth shattering. Every single consultant I talked with or texted at Progent was absolutely committed on getting us back on-line and was working non-stop on our behalf."

Progent worked with the customer to rapidly understand and assign priority to the essential areas that had to be addressed to make it possible to resume business functions:

  • Active Directory
  • Electronic Messaging
  • Financials/MRP
To start, Progent adhered to Anti-virus penetration mitigation best practices by isolating and clearing infected systems. Progent then began the work of restoring Microsoft Active Directory, the foundation of enterprise environments built upon Microsoft Windows technology. Microsoft Exchange Server email will not operate without Active Directory, and the businesses' MRP software leveraged Microsoft SQL, which needs Windows AD for access to the database.

In less than two days, Progent was able to rebuild Windows Active Directory to its pre-virus state. Progent then performed reinstallations and storage recovery on mission critical servers. All Exchange data and configuration information were intact, which accelerated the rebuild of Exchange. Progent was able to find intact OST files (Outlook Offline Folder Files) on user PCs to recover email messages. A recent offline backup of the customer's manufacturing systems made them able to recover these essential programs back available to users. Although a lot of work needed to be completed to recover fully from the Ryuk event, essential systems were recovered rapidly:

"For the most part, the assembly line operation showed little impact and we made all customer deliverables."

During the following couple of weeks key milestones in the restoration project were achieved through tight cooperation between Progent consultants and the customer:

  • Self-hosted web sites were brought back up without losing any information.
  • The MailStore Exchange Server containing more than four million historical messages was brought on-line and accessible to users.
  • CRM/Customer Orders/Invoices/AP/AR/Inventory capabilities were 100% recovered.
  • A new Palo Alto 850 security appliance was brought on-line.
  • Most of the user workstations were operational.

"A huge amount of what was accomplished in the early hours is mostly a blur for me, but my team will not soon forget the dedication all of you accomplished to give us our company back. I have been working together with Progent for the past 10 years, maybe more, and each time I needed help Progent has come through and delivered. This time was no exception but maybe more Herculean."

A potential business disaster was averted with dedicated experts, a broad spectrum of knowledge, and tight collaboration. Although in analyzing the event afterwards the ransomware attack described here would have been blocked with current security technology solutions and NIST Cybersecurity Framework best practices, team training, and appropriate incident response procedures for data protection and applying software patches, the fact remains that state-sponsored cyber criminals from China, Russia, North Korea and elsewhere are relentless and are not going away. If you do fall victim to a ransomware incident, feel confident that Progent's team of experts has extensive experience in ransomware virus blocking, mitigation, and information systems disaster recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (along with others that were involved), I'm grateful for making it so I could get rested after we made it over the initial push. Everyone did an incredible effort, and if anyone that helped is visiting the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this ransomware incident report, please click:
Progent's Crypto-Ransomware Incident Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Recovery Consulting in Albany
For ransomware recovery expertise in the Albany area, call Progent at 800-462-8800 or go to Contact Progent.

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    Progent offers consulting services for WatchGuard Firewall/VPN security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and manage a WatchGuard Firewall appliance that fits your security requirements and budget. Progent can assist you to manage outdated WatchGuard firewall appliances or migrate efficiently to current WatchGuard firewall solutions.

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  • Sun Solaris Remote Consultancy Solaris Remote Professional
  • Supplemental IT Support Staffing Services Consulting Expertise Albany-Troy Albany IT Staff Augmentation Support Services Albany

  • Solaris Specialists
    Consultancy Solaris

    Progent's Sun Solaris platform consulting services offer small and mid-size companies and software developers support for managing and supporting Sun Solaris systems that operate with Microsoft-powered technology. Progent can give your organization contact with Solaris experts, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad range of experience provides you with an easy one-stop source to help you create and maintain a protected and robust cross-platform connectivity and communications environment that allows Solaris and Microsoft coexistence by combining MS Windows with major variants of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux platforms including RedHat Linux, SUSE Linux, CentOS, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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  • Support and Setup Fortinet FortiGate NGFW Firewalls Consultant Fortinet 300 Series Firewalls
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  • Top Quality Remote Workers Albany Consultants - Security Systems Consulting Services Offsite Workforce Consultants nearby Albany - Network Security Solutions Consulting Services Albany-Schenectady, America
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  • Wireless Site Survey Online Help
    Wi-Fi Site Survey Support and Help

    Progent's wireless site survey services assist you to plan, implement and debug a Wi-Fi LAN optimized for your facilities, providing your business a WLAN that delivers the reception, performance, capacity, security, and roaming capability your company requires.

  • Top Ranked Automated Server Management Integration ProSight Patch Management Onsite Technical Support
  • Top Whitepaper IT Outsourcing Advantages Small Business IT Outsourcing Whitepapers
  • UNIX Consultant Services Sun Solaris Integration Services

  • Exchange 2013 Voice Mail Consultant Services
    Exchange 2013 Management Consultant Services

    Exchange 2013 incorporates significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers important innovations as well as a redesigned architecture. These improvements favorably impact key facets of IT like ease of administration, availability, security and compliance, operational costs, teamwork, scalability, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can help you understand the possible business benefits of upgrading to Exchange Server 2013, design an efficient validation and rollout plan, and educate your IT team to manage your Microsoft Exchange Server 2013 environment. Progent can also provide ongoing online consulting and management for Microsoft Exchange Server 2013.

  • Windows 2003 Server Remote Support Services Microsoft Windows 2003 Technology Consulting Services
  • Windows 7 Security Support and Help Windows 7 Migration Computer Network Consulting company
  • Windows Server 2012 Security Consulting Company Albany-Schenectady, New York, USA Windows Server 2016 Network Support Consulting Albany-Schenectady
  • macOS and Cisco Network Engineer macOS Architecture Network Consultants

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