Ransomware : Your Feared Information Technology Catastrophe
Ransomware  Recovery ProfessionalsRansomware has become an escalating cyberplague that presents an enterprise-level threat for businesses of all sizes unprepared for an assault. Versions of ransomware such as CryptoLocker, WannaCry, Locky, Syskey and MongoLock cryptoworms have been out in the wild for a long time and continue to inflict damage. Newer variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Lockbit and Nephilim, along with additional as yet unnamed viruses, not only do encryption of online data but also infiltrate any accessible system protection mechanisms. Data synchronized to cloud environments can also be ransomed. In a poorly designed system, this can render automated recovery impossible and basically sets the network back to zero.

Retrieving applications and data after a ransomware attack becomes a race against time as the targeted organization tries its best to stop the spread and eradicate the ransomware and to resume enterprise-critical activity. Because crypto-ransomware requires time to replicate, penetrations are frequently launched during nights and weekends, when successful attacks are likely to take more time to identify. This compounds the difficulty of rapidly marshalling and organizing an experienced response team.

Progent has a range of services for securing Albany businesses from crypto-ransomware events. These include team member training to help identify and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for remote monitoring and management, plus setup and configuration of modern security appliances with AI technology to rapidly detect and extinguish day-zero cyber attacks. Progent also can provide the assistance of seasoned ransomware recovery professionals with the skills and perseverance to restore a compromised network as soon as possible.

Progent's Ransomware Recovery Help
After a ransomware event, paying the ransom demands in cryptocurrency does not ensure that cyber criminals will return the needed keys to decipher all your files. Kaspersky Labs ascertained that 17% of ransomware victims never recovered their files even after having paid the ransom, resulting in more losses. The gamble is also costly. Ryuk ransoms commonly range from 15-40 BTC ($120,000 and $400,000). This is greatly higher than the average ransomware demands, which ZDNET determined to be in the range of $13,000 for smaller businesses. The alternative is to setup from scratch the key components of your Information Technology environment. Absent access to full data backups, this requires a wide range of skills, top notch project management, and the capability to work continuously until the recovery project is done.

For twenty years, Progent has offered professional Information Technology services for businesses throughout the United States and has earned Microsoft's Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have attained high-level certifications in foundation technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security experts have garnered internationally-recognized certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience in accounting and ERP software solutions. This breadth of expertise affords Progent the capability to rapidly ascertain critical systems and organize the surviving components of your Information Technology environment following a crypto-ransomware penetration and assemble them into a functioning system.

Progent's recovery group deploys powerful project management tools to coordinate the sophisticated restoration process. Progent understands the urgency of acting swiftly and together with a client's management and Information Technology resources to assign priority to tasks and to get critical systems back on-line as soon as possible.

Client Case Study: A Successful Crypto-Ransomware Penetration Recovery
A business escalated to Progent after their network system was attacked by the Ryuk ransomware virus. Ryuk is thought to have been launched by Northern Korean government sponsored criminal gangs, possibly adopting algorithms leaked from the U.S. NSA organization. Ryuk goes after specific companies with little or no tolerance for operational disruption and is among the most profitable examples of crypto-ransomware. Well Known organizations include Data Resolution, a California-based data warehousing and cloud computing company, and the Chicago Tribune. Progent's client is a regional manufacturing company based in the Chicago metro area with around 500 employees. The Ryuk penetration had paralyzed all essential operations and manufacturing processes. The majority of the client's data backups had been on-line at the start of the attack and were eventually encrypted. The client was actively seeking loans for paying the ransom demand (more than $200K) and hoping for the best, but ultimately reached out to Progent.


"I canít speak enough in regards to the support Progent provided us during the most fearful period of (our) companyís existence. We had little choice but to pay the cyber criminals behind the attack if it wasnít for the confidence the Progent experts gave us. That you were able to get our e-mail and important servers back on-line quicker than one week was something I thought impossible. Each expert I got help from or messaged at Progent was hell bent on getting our system up and was working day and night on our behalf."

Progent worked hand in hand the client to rapidly identify and assign priority to the mission critical systems that had to be recovered in order to restart departmental functions:

  • Microsoft Active Directory
  • Microsoft Exchange
  • MRP System
To start, Progent followed Anti-virus event response best practices by stopping lateral movement and removing active viruses. Progent then started the task of restoring Active Directory, the core of enterprise networks built on Microsoft technology. Exchange messaging will not work without AD, and the businessesí financials and MRP applications leveraged Microsoft SQL, which depends on Active Directory services for access to the data.

In less than 2 days, Progent was able to recover Active Directory to its pre-attack state. Progent then helped perform setup and storage recovery of essential servers. All Exchange Server schema and attributes were usable, which accelerated the rebuild of Exchange. Progent was able to collect local OST data files (Outlook Off-Line Data Files) on team PCs in order to recover email information. A not too old off-line backup of the customerís accounting/ERP software made them able to restore these essential programs back on-line. Although a lot of work remained to recover completely from the Ryuk event, critical services were returned to operations rapidly:


"For the most part, the production manufacturing operation never missed a beat and we did not miss any customer deliverables."

Throughout the next couple of weeks critical milestones in the restoration process were completed through tight collaboration between Progent consultants and the client:

  • Self-hosted web sites were brought back up with no loss of data.
  • The MailStore Exchange Server containing more than four million archived emails was brought online and accessible to users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables/Inventory capabilities were completely functional.
  • A new Palo Alto 850 security appliance was installed and configured.
  • Ninety percent of the desktops and laptops were fully operational.

"A lot of what happened in the early hours is nearly entirely a haze for me, but I will not soon forget the care each of your team accomplished to help get our company back. I have been working together with Progent for the past ten years, possibly more, and each time Progent has outperformed my expectations and delivered as promised. This time was a life saver."

Conclusion
A probable business disaster was dodged through the efforts of results-oriented professionals, a wide range of technical expertise, and tight collaboration. Although in post mortem the ransomware incident described here could have been prevented with modern cyber security systems and ISO/IEC 27001 best practices, user and IT administrator training, and appropriate security procedures for information protection and keeping systems up to date with security patches, the fact remains that government-sponsored cyber criminals from Russia, China and elsewhere are relentless and represent an ongoing threat. If you do fall victim to a ransomware attack, remember that Progent's roster of experts has a proven track record in ransomware virus blocking, removal, and information systems restoration.


"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others that were involved), thanks very much for letting me get rested after we made it through the first week. Everyone did an amazing effort, and if any of your guys is around the Chicago area, a great meal is my treat!"

Download the Ransomware Recovery Case Study Datasheet
To read or download a PDF version of this customer story, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

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    Microsoft Exchange and Apple Mac computers can co-exist efficiently. Progent's Apple and Microsoft certified experts can help you set up Microsoft Entourage and Microsoft Exchange Server so your Mac users are able to collaborate with colleagues who run Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can collaborate, enabling Mac users to receive and transmit messages, search the Exchange global address list, copy addresses, synchronize calendars, and alert people to conferences via your Microsoft Exchange account. Progent will verify that your Exchange Server is properly set up and that LDAP and Outlook Web connectivity are working. Progent also can provide specialized onsite Entourage training.

  • ProSight Enhanced Security Protection Consulting Services ProSight Enhanced Security Protection Engineers

  • Dynamics GP/Great Plains Features IT Consultants
    Dynamics GP Power BI Setup and Support

    Microsoft Dynamics GP 2010 accounting software is a full-featured business management solution that integrates data and operations across your business, interfaces seamlessly with other solutions, and brings together workers, clients and suppliers unrestricted by time or location. Created for small to mid-size businesses, Microsoft Dynamics GP 2010 and Dynamics GP Version 10.0 deliver functionality for accounting, analytics and reporting, project management, inventory and order processing, eCommerce, human resource management, CRM, field force automation, manufacturing, retail management, and online business services. Progent can show you how to set up and maintain a robust, secure computer and communications environment to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your company benefit from the full power of Dynamics GP 2010.

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  • Internet Security and Acceleration Server Onsite Technical Support
    ISA Server Consultants

    Progent's certified Forefront Threat Management Server 2010 and ISA Server 2006 consultants can assist you to design, install, and manage an implementation of Forefront Threat Management Server or Internet Security and Acceleration Server 2006 on your network that delivers the firewall security, speed and manageability that your company requires.

  • Remote DPM Backup and Restore Service Consultant Engineer Offsite Data Backup Service
  • Remote Microsoft Certified Windows Server 2012R2 Clustering Computer Consulting Windows Server 2012R2 Multitenancy IT Services
  • Remote Technical Support Remote Employees Network Infrastructure Top Rated Teleworker Network Infrastructure Network Consultants
  • Reselling Network Support Network Engineer Help and Support Referral Program for IT Services
  • SCCM 2016 Reporting Technical Consultant Microsoft Expert SCCM 2016 Troubleshooting
  • SQL Server 2012 Specialist After Hours SQL Server 2012 AlwaysOn Availability Groups Online Consulting
  • Security information Systems Audit Albany NY Network Security Auditor Firewall Albany-Clifton Park, New York, United States
  • Services Linux 24/7 UNIX Specialists
  • SharePoint 2019 Hybrid Network Consulting SharePoint Online Migration Consultant Services

  • Computer Consultancy Firm Problem Escalation Through Teamwork
    Microsoft Solutions Framework Project Methodology Technology Consulting

    Progentís staff of Microsoft and Cisco Premier experts average longer than ten years of real-world professional experience, at the forefront of network service, performing a broad range of technical projects for an extensive array of businesses. Each Progent consultant shares a proven collection of personal best practices that are combined into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not just world-class technical help, but also a support engineer with field-tested methods for applying computer knowledge to repair actual network problems quickly.

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  • Small Business Information Technology Consulting Firm Small Office Support Organizations
  • Small Business WAP581 Network Consulting Small Business 300 Access Point Information Technology Consulting
  • Small Business installation and Administration Small Office Service

  • Windows 7 Migration Tech Expert
    Microsoft Windows 7 Evaluation Online Troubleshooting

    Progent's Microsoft certified consultants can assist your company to evaluate Windows 7 to verify application and driver compatibility and to determine its speed and reliability operating with your applications. Progent can also show you how to evaluate the potential strategic benefits of moving to Windows 7. If you decide that Microsoft Windows 7 makes sense for your business, Progent can assist you to design and execute a smooth migration to Windows 7 from a your current version of Windows.

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  • Solaris Consultants Engineer Solaris
  • SonicWall TZ500 Firewall Computer Security After Hours SonicWall Firewall Cybersecurity Firms
  • Specialist Google Cloud Kubernetes Microsoft and Cisco Certified Expert Professional Google Cloud VPN
  • Specialists Wi-Fi Site Survey Consultants Wi-Fi Site Survey
  • Support and Setup Mobile Application Management Intune Endpoint Protection Integration Services
  • Support and Setup ProSight Endpoint Protection Services ProSight Ransomware Recovery Online Support
  • Immediate Albany Dharma Crypto-Ransomware Rollback Albany-Troy, New York
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  • Telecommuters Albany Assistance - Voice/Video Conferencing Technology Consulting Services Albany-Schenectady Remote Workers Guidance nearby Albany - Conferencing Solutions Consulting Experts Albany-Clifton Park, NY
  • Top Ranked Cisco Security Consulting Albany-Clifton Park, United States Albany, NY Cisco Software Consulting Services
  • Top Ranked Exchange 2013 In-Place Hold Network Engineer Exchange 2013 VoIP Specialists

  • ProSight Email Data Leakage Prevention Consultants
    Email White Lists Consult

    Progent's ProSight Email Guard uses the technology of top data security companies to deliver centralized management and comprehensive protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall.

  • Top Rated Albany IT Staffing Services Albany-Troy, New York Supplemetary IT Staffing for IT Support Organizations Albany-Clifton Park, NY
  • Troubleshooting Retail Management System Troubleshooting Microsoft Dynamics SL

  • Citrix FlexCast Support and Setup
    Urgent Windows desktop virtualization Consultancy

    For Windows desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop consultant who can assist you to plan a XenDesktop environment that improves the business value of your information network; integrate XenDesktop software with your physical and virtual servers, end-user devices, and peripherals; upgrade your older virtual desktop software to the latest versions of XenDesktop; and deliver advanced online troubleshooting. Progent can also train your IT staff to follow industry leading practices to manage XenDesktop effectively.

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  • Urgent NetApp MetroCluster Disaster Recovery Technology Professional NetApp MetroCluster Disk Pools Specialists
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  • PowerPivot for SharePoint Technical Support Services
    PowerPivot for Excel Online Consulting

    Progent offers the expertise of Microsoft-certified consultants and seasoned database application developers, DBAs, project managers, Cisco-certified network engineers, disaster recovery specialists, and certified data security consultants to assist your business to assess the likely benefits of SQL Server 2012 for your business, install test environments at your datacenter or at Progent's lab, plan and execute out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from other database solutions, and configure a cost-effective and safe IT infrastructure that helps you realize the full business benefit of SQL Server 2012.

  • Urgent Small Business Outsourcing IT Small Office Small Office Repair
  • Urgent System Center Operations Manager IT Consultant Remote Monitoring and Reporting Support and Help
  • WatchGuard Firebox M470 Firewall Technical Support Services Urgent WatchGuard Fireware Security Consulting
  • Wave 2 WiFi migration Computer Consultant Wireless Link Online Support Services
  • Windows 2003 Integration 24/7 Windows 2003 Server Technical Consultant
  • Windows Server 2008 Active Directory IT Consultants Windows Server 2008 DirectAccess Technology Consulting
  • Windows Server 2008 R2 Consultants Microsoft Windows Server 2008 R2 Services
  • Windows Server 2012 R2 Multitenancy Online Help Network Consultants Windows Server 2012R2 Multitenancy

  • Small Business IT Manager
    Small Business Information Technology Consulting Group

    Progent provide organizations of any size enterprise-class IT remote or on-premises consulting services for networks powered by Microsoft Windows technology and Microsoft's .NET platform including Microsoft Exchange Server 2013 and Microsoft SQL Server 2012. Progent's Microsoft and Cisco Premier network consultants also offer security consulting for businesses varying in size from the small office to the worldwide enterprise.

  • Windows Server 2019 Hyper-V Support Services Windows Server 2019 Migration Remote Support
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  • Small Business Online Troubleshooting
    Small Business Network Engineer

    If you have a small business information system with 10 to 50 desktop clients, Progent's computer outsourcing services save your business from over-reliance on an individual freelance service provider while giving you cost-effective and dependable access to enterprise-class network support. By delivering IT support service when you require it, offering specialized expertise for critical applications, offering value-added services such as 24x7 network monitoring, and charging only for support you use, Progent offers you an affordable solution for optimizing the productivity and profitability of your small office information system. Progent is the intelligent way for small businesses to build and maintain a robust and safe IT system and to have quick access to the experienced help typically available only to enterprises who are able to afford a sizeable in-house IT group.

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