Ransomware : Your Worst Information Technology Catastrophe
Crypto-Ransomware  Remediation ProfessionalsRansomware has become an escalating cyber pandemic that presents an existential threat for organizations vulnerable to an assault. Versions of ransomware such as CryptoLocker, Fusob, Locky, NotPetya and MongoLock cryptoworms have been around for years and continue to cause harm. Modern strains of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as more unnamed malware, not only do encryption of online files but also infiltrate many accessible system protection. Files replicated to the cloud can also be ransomed. In a poorly designed environment, it can render automated restoration hopeless and effectively sets the entire system back to zero.

Getting back services and data after a crypto-ransomware outage becomes a race against time as the targeted organization fights to stop lateral movement and remove the ransomware and to restore business-critical activity. Since ransomware requires time to move laterally, assaults are usually launched on weekends, when penetrations are likely to take more time to discover. This compounds the difficulty of rapidly marshalling and coordinating a capable mitigation team.

Progent has a range of help services for securing Albany enterprises from crypto-ransomware events. Among these are staff education to help recognize and avoid phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response utilizing SentinelOne's behavior-based threat defense to identify and suppress day-zero modern malware assaults. Progent in addition can provide the services of veteran ransomware recovery consultants with the skills and perseverance to restore a compromised network as urgently as possible.

Progent's Crypto-Ransomware Restoration Help
Soon after a ransomware event, even paying the ransom demands in cryptocurrency does not ensure that distant criminals will respond with the needed codes to decipher all your files. Kaspersky ascertained that 17% of crypto-ransomware victims never restored their files after having sent off the ransom, resulting in more losses. The risk is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the typical crypto-ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The other path is to setup from scratch the key components of your Information Technology environment. Without the availability of full information backups, this requires a broad range of skills, well-coordinated team management, and the ability to work 24x7 until the job is done.

For decades, Progent has made available certified expert IT services for companies across the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's pool of subject matter experts includes engineers who have attained high-level certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security consultants have earned internationally-recognized industry certifications including CISM, CISSP, ISACA CRISC, and GIAC. (See Progent's certifications). Progent also has experience with financial systems and ERP applications. This breadth of experience provides Progent the ability to knowledgably understand necessary systems and integrate the surviving parts of your Information Technology system after a ransomware penetration and assemble them into an operational network.

Progent's security group deploys powerful project management applications to coordinate the complex recovery process. Progent understands the urgency of working rapidly and in unison with a customer's management and IT resources to assign priority to tasks and to get critical services back on line as fast as possible.

Client Case Study: A Successful Ransomware Incident Restoration
A business engaged Progent after their organization was penetrated by the Ryuk crypto-ransomware. Ryuk is generally considered to have been launched by North Korean government sponsored hackers, suspected of adopting approaches leaked from America's NSA organization. Ryuk goes after specific businesses with little room for disruption and is among the most profitable instances of ransomware. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a regional manufacturing business based in Chicago with around 500 workers. The Ryuk intrusion had shut down all company operations and manufacturing capabilities. Most of the client's data backups had been online at the start of the attack and were destroyed. The client was pursuing financing for paying the ransom (more than $200,000) and praying for good luck, but in the end reached out to Progent.

"I can't say enough about the support Progent provided us during the most fearful period of (our) businesses life. We would have paid the criminal gangs if it wasn't for the confidence the Progent group gave us. The fact that you were able to get our e-mail system and essential applications back into operation in less than a week was earth shattering. Each staff member I interacted with or e-mailed at Progent was laser focused on getting us back on-line and was working 24 by 7 on our behalf."

Progent worked with the client to rapidly get our arms around and assign priority to the mission critical areas that needed to be addressed to make it possible to restart business operations:

  • Active Directory
  • Microsoft Exchange
  • Accounting/MRP
To start, Progent adhered to Anti-virus incident response best practices by isolating and performing virus removal steps. Progent then started the steps of restoring Active Directory, the core of enterprise networks built on Microsoft Windows Server technology. Exchange messaging will not operate without Windows AD, and the businesses' MRP system used SQL Server, which depends on Active Directory for access to the databases.

In less than 48 hours, Progent was able to restore Active Directory to its pre-attack state. Progent then accomplished setup and storage recovery of needed servers. All Microsoft Exchange Server data and configuration information were intact, which accelerated the restore of Exchange. Progent was able to assemble non-encrypted OST data files (Microsoft Outlook Offline Data Files) on various workstations and laptops in order to recover mail information. A not too old off-line backup of the businesses financials/ERP systems made them able to restore these required services back servicing users. Although significant work still had to be done to recover completely from the Ryuk attack, critical services were returned to operations rapidly:

"For the most part, the production manufacturing operation was never shut down and we did not miss any customer deliverables."

Throughout the following few weeks important milestones in the recovery process were made in tight cooperation between Progent team members and the customer:

  • Self-hosted web sites were brought back up with no loss of data.
  • The MailStore Server exceeding 4 million archived emails was restored to operations and available for users.
  • CRM/Customer Orders/Invoicing/Accounts Payable/Accounts Receivables (AR)/Inventory capabilities were fully functional.
  • A new Palo Alto 850 firewall was deployed.
  • 90% of the desktop computers were functioning as before the incident.

"A lot of what happened in the early hours is mostly a haze for me, but my team will not soon forget the commitment all of your team put in to give us our business back. I've been working with Progent for at least 10 years, maybe more, and every time Progent has shined and delivered as promised. This time was a stunning achievement."

A possible business-killing catastrophe was evaded by hard-working professionals, a broad spectrum of subject matter expertise, and close teamwork. Although in retrospect the ransomware attack detailed here would have been stopped with modern cyber security technology solutions and NIST Cybersecurity Framework best practices, user training, and well thought out security procedures for data protection and applying software patches, the reality is that government-sponsored cybercriminals from China, Russia, North Korea and elsewhere are tireless and will continue. If you do fall victim to a ransomware virus, remember that Progent's roster of professionals has substantial experience in crypto-ransomware virus blocking, removal, and file disaster recovery.

"So, to Darrin, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (and any others that were contributing), thanks very much for making it so I could get some sleep after we made it past the first week. All of you did an impressive effort, and if anyone is visiting the Chicago area, a great meal is my treat!"

Download the Ransomware Remediation Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Crypto-Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Albany
For ransomware cleanup consulting in the Albany area, phone Progent at 800-462-8800 or visit Contact Progent.

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    important features of Microsoft Dynamics GP accounting include a modular structure that lets you license just the components you need, a standards-based foundation based on Microsoft technologies to secure your investment and offer a highly interconnected environment, enhanced reporting services that allow you to track all activities, revenues and expenses and sales patterns, integration with Microsoft Office to enable access to corporate information, the capability to process data from virtually any database or workstation software into Microsoft GP, and an open design that makes it possible to create custom programs. Progent can help you set up and support a reliable, secure server and communications network to support Dynamics GP, and can offer expert GP/Great Plains consultants to show you how to turn the advanced features of Microsoft Dynamics GP/Great Plains business accounting software into a productive business management solution.

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    The server cluster technology built into the high-end editions of MS Windows Server 2008 is dramatically redesigned to streamline the deployment, setup, and maintenance of clusters that provide greater levels of system dependability, security, performance, and versatility. New or enhanced features include automated cluster Validation, easier setup and deployment, unified cluster management, new cluster infrastructure for maximum availability, hardened protection and quorum structure, elimination of failure points, greater disk and RAM capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can help you assess the business benefits of failover clusters, plan and implement an installation, educate your network support staff to manage your cluster environment, provide ongoing consulting and technical help services, and produce and validate a workplace recovery plan.

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