For fast online assistance with data security issues, businesses in Albany New York can find expert troubleshooting from Progent's certified security engineers. Progent's online support staff is ready to offer effective and economical assistance with security issues that are impacting the viability of your information system. Progent's accredited consultants are certified to provide help for systems based on Windows, Linux, Apple macOS and OS X, and major derivatives of UNIX. Progent can deliver advanced guidance for vital security and recovery technologies including AI-based End Point Protection and Response, MDR (Managed Detection and Response), full system restoration testing, immutable backup, and off-premises backup. Progent's wide array of services covers firewall technology, email filtering and encryption, secure system design, and disaster recovery planning. Progent's technical support staff has earned the industry's top security certifications including GIAC (Global Information Assurance Certification) and Certified Information Systems Security Professional.

Progent offers remote security support services on a by-the-minute basis with no minimum times and without additional charges for setup or after hours support. By charging per minute and by providing top-level help, Progent's billing structure keeps costs low and avoids situations where simple fixes entail major bills.

Ransomware Hot Line: 800-462-8800
Ransomware requires time to work its way through a target network. Because of this, ransomware attacks are typically launched on weekends and late at night, when support staff are likely to take longer to recognize a break-in and are least able to organize a rapid and forceful defense. The more lateral progress ransomware can make within a victim's network, the longer it takes to recover core operations and scrambled files and the more data can be stolen and posted to the dark web. Progent's Ransomware Hot Line is designed to help organizations to carry out the time-critical first steps in responding to a ransomware assault by containing the malware. Progent's remote ransomware engineers can help you to locate and quarantine infected servers and endpoints and guard clean resources from being penetrated. If your network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Our System Has Been Attacked: What Do We Do?
Network Security Consulting FirmIf you are now fighting a security emergency other than ransomware, go to Progent's Urgent Remote Technical Help to see how to get immediate help. Progent has a pool of veteran network security experts who can provide remote and onsite support that includes containment, mitigation, recovery, forensics, and hardening of your security posture to guard against future exploits.

For companies that have planned carefully for an attack, the formal post-attack response model outlined by Global Information Assurance Certification is Progent's recommended method of responding to a serious security attack.

Overview of Progent's Security Support Services
Managing computer protection as well as preparation for recovering critical information and functions following a security breach demands an on-going process involving a variety of technologies and procedures. Progent's certified engineers can assist your organization at any level in your efforts to guard your information system, ranging from security assessments to designing a complete security plan. Key technologies covered by Progent's security engineers include Security Planning and Implementation, Data Recovery and Security Forensics, and Outsourced Filtering of E-mail-Based Attacks.

Designing and Building Secure Networks
Any company ought to develop a carefully thought out security strategy that incorporates both preventive and responsive elements. The proactive strategy is a collection of steps that works to reduce security gaps. The reactive strategy defines activities to assist IT staff to assess the damage caused by a breach, remediate the damage, document the event, and restore business activity as quickly as possible. Progent can advise you how to build protection into your company operations. Progent can install auditing software, create and implement a secure IT architecture, and propose procedures and policies to enhance the safety of your network. Progent's security professionals are ready to assist you to set up a firewall, design secure online and mobile access to e-mail and data, and install an efficient virtual private network.

If you are interested in an affordable option for jobbing out your security administration, Progent's Round-the-clock Network Support Services include continual remote network monitoring and immediate response to problems.

Hybrid Cloud Solutions
Progent can assist your company you to plan, implement, manage and troubleshoot enterprise hybrid cloud solutions that combine physical and cloud resources and that are compliant with government and industry data security requirements. (Learn about Progent's Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services enterprise hybrid cloud solutions, and Google Cloud planning and integration expertise.)

Data Restoration and Failure Analysis
Progent offers skill in recovering systems and computers that have been compromised, are suspect, or have ceased to function following a security breakdown. Progent can show you how to assess the losses resulting from the breach, return your company to normal business operations, and recover data lost as a result of the attack. Progent's security engineers can also manage a comprehensive forensic evaluation by examining event logs and using other proven forensics tools. Progent's background with security issues reduces your business disruption and permits Progent to propose efficient measures to prevent or mitigate future assaults.

Ransomware Removal and Restoration Expertise
Progent offers the help of experienced ransomware recovery consultants with the knowledge to restore an environment victimized by a ransomware cryptoworm such as Ryuk, WannaCry, Hermes, or Locky. For more information, visit ransomware cleanup and recovery services.

Work-from-Home Security Expertise
At-home staff members typically use their personal computing devices and often operate in a unsecured physical area. This situation multiplies their susceptibility to malware threats and requires judicious deployment of firewalls, anti-malware tools, MFA-based identity verification, remote endpoint monitoring, extensive user training, and the creation of security policies built on leading practices. Progent's veteran roster of at-home workforce support consultants can help you to plan, implement and manage an effective cybersecurity solution that guards vital information resources in environments that include an at-home workforce.

Software/Firmware Update Management Services
Progent's managed services for patch management offer businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information network. Besides optimizing the security and functionality of your computer environment, Progent's patch management services allow your in-house IT staff to focus on more strategic initiatives and tasks that deliver the highest business value from your network. Learn more about Progent's patch management services.

Extended Detection and Response (XDR) Based on SentinelOne
SentinelOne's Singularity product line is a subscription-based, cloud-centered threat management platform that includes AI software and expert services to provide comprehensive endpoint detection and response (Singularity EDR) and extended detection and response (Singularity XDR). SentinelOne's low-profile agents can be installed in minutes to protect popular endpoints against modern cyberthreats such as ransomware, known and zero-day malware, trojans, hacking tool sets, memory exploits, script misuse, destructive macros, and living-off-the-land (LotL) attacks. Progent is a certified SentinelOne Partner and reseller and oversees thousands of endpoints secured by SentinelOne Singularity technology. SentinelOne Singularity is always the initial incident response tool deployed by Progent to provide control and visibility of a customer's network in the first stages of a ransomware recovery emergency. For additional details, refer to Progent's SentinelOne-based Extended Detection and Response (XDR) solutions.

Expertise with's NodeZero Penetration Testing Products
NodeZero from is a leading-edge penetration test (pentest) product family that supports continuous, simultaneous, automated testing of your network to help you identify, rank, fix, and verify cybersecurity weaknesses before malicious hackers can exploit them. Progent offers the support of a NodeZero Certified Operator who can assist you to use NodeZero to perform comprehensive penetration tests of your network perimeter and your internal network so you can determine your present security profile. Progent's NodeZero experts can also help you to strengthen your network security and can assist you to design and implement a cohesive cybersecurity ecosystem that simplifies management and provides optimum protection for on-prem, cloud-based, and perimeter IT assets. To learn more details about Progent's threat assessment services based on on NodeZero's pentest products, see Consulting Services for NodeZero's PEN Test Platform.

Stealth Penetration Security Assessment Services
Stealth penetration testing is a key part of any comprehensive IT system security plan. Progent's security experts can run thorough intrusion checks without the knowledge of your company's internal IT resources. Unannounced penetration testing shows whether current security defense systems such as intrusion detection alerts and event history analysis are correctly set up and consistently observed. Progent can provide continuous autonomous penetration testing to map your internal and external attack surface and to identify ways that vulnerabilities, improper configurations, compromised credentials, skipped patches, and dangerous product defaults can be combined by threat actors into the multi-vector attacks common to the latest strains of ransomware. Get additional information about Progent's Stealth PEN Evaluation Consultants.

Progent's Fixed-price Managed Services for Information Security
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:

ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the complete malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a certified SentinelOne Partner. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

ProSight Enhanced Security Protection: Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

ProSight DPS: Managed Cloud Backup and Recovery
Progent has partnered with leading backup/restore technology companies to produce ProSight Data Protection Services, a family of subscription-based offerings that provide backup-as-a-service. All ProSight DPS services automate and monitor your backup operations and allow transparent backup and rapid recovery of important files/folders, apps, images, and virtual machines. ProSight DPS lets you protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or software glitches. Managed backup services in the ProSight Data Protection selection include ProSight Altaro VM Backup with immutable cloud storage, ProSight 365 Backup (formerly Altaro Office 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed services are best suited for your network.

ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

ProSight Duo MFA: Two-factor Authentication (2FA) Solutions
Progent's Duo MFA services utilize Cisco's Duo technology to defend against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other personal devices. Using 2FA, whenever you sign into a secured application and give your password you are asked to verify who you are via a device that only you possess and that is accessed using a different network channel. A wide range of devices can be used as this added form of ID validation such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can designate multiple verification devices. For more information about ProSight Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication services for teleworkers.

ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

ProSight IT Asset Management: IT Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more details about ProSight IT Asset Management service.

Special Security Expertise Offered by Progent
Progent's certified engineers can provide unique expertise in vital areas of network security including:

Information Risk Evaluation and Compliance Testing
Progent provides expertise with security auditing tools like Microsoft Baseline Security Analyzer and LANguard from GFI for conducting a set of comprehensive network tests to reveal potential security problems. Progent has broad experience with these and similar tools and can assist your company to understand assessment reports and respond efficiently. Progent's certified security consultants also can perform web software validation and can perform thorough evaluation of enterprise-wide security to assess your company's compliance with key global security standards including HIPAA, PCI, and ISO 17799. Also, Progent can assess the strength of your wireless security including in-place wireless equipment plus mobile handsets. Find out additional information about Progent's Security Vulnerability Audits and Compliance Assessment.

Cisco Network Security, PIX and ASA Firewall, Virtual Private Network (VPN), Aironet and Meraki Wireless Expertise
Progent's Cisco CCIE engineers and Cisco CCNP experts can provide in-depth consulting support for Cisco's entire family of security and Virtual Private Network solutions including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed access points, and Catalyst family switches. Get more details about Cisco Security, Virtual Private Network and Wireless Help.

Other Firewall and Virtual Private Network (VPN) Consulting Services
In addition to supporting a wide array of protection solutions from Microsoft and Cisco, Progent can provide companies of any size expert engineering services for security products from other important firewall and Virtual Private Network (VPN) suppliers. Progent's engineers offer:

Certified Information Security Manager (CISM) Security Consulting Expertise
Certified Information Security Manager Engineers for Albany New YorkCertified Information Security Manager defines the fundamental skills and worldwide benchmarks of service that IT security managers are required to master. CISM provides business management the confidence that consultants who have earned their accreditation have the experience and knowledge to offer effective security management and consulting services. Progent can offer a CISM expert to help your organization in key security areas including information protection governance, vulnerability management, data protection program management, and incident response management.

Find out more information concerning Progent's Certified Information Security Manager Security Consulting Assistance.

CISSP Security Consulting Expertise
CISSP Premier System Security Engineers for Albany New YorkProgent's CISSP consultants are cybersecurity specialists who have earned CISSP certification through verified experience, rigorous study, and exhaustive examination. CISSP qualification recognizes expertise in an international standard for information security. ANSI has granted the CISSP status accreditation in the area of information security under ISO/IEC 17024. Fields of knowledge included under CISSP include cybersecurity management procedures, security architecture and test systems, access control systems, software development security, business processes security, physical security, encryption, telecommunications, Internet security, and business continuity planning.

Find out more details about Progent's CISSP Support Services.

CISSP-ISSAP Premier Consultants for Secure System Infrastructure
CISSP Information Systems Security Architecture Professionals for Albany New YorkProgent's ISSAP Premier security experts have been awarded ISSAP accreditation as a result of thorough examination and substantial experience. field experience with information security design. ISSAP consultants have comprehensive understanding of access management systems and techniques, phone system and network security, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-premier security consultants can help your company with all aspects of architecture security.

Read the details concerning Progent's ISSAP Accredited Secure System Infrastructure Engineering Services.

CISSP-ISSEP Certified Cybersecurity Engineering Consultants
CISSP-ISSEP certified Cybersecurity ExpertsCybersecurity consultants with CISSP-ISSEP (Information Systems Security Engineering Professional) certification have shown their ability to provide enterprises with the expertise expected of a senior systems engineer, information assurance systems engineer, information assurance officer, information assurance analyst, or senior cybersecurity analyst. Progent can provide the support of a certified CISSP-ISSEP network security expert to assist your organization to utilize modern system security engineering principles and processes in system development, evaluate system security designs based on security engineering best practices, produce cohesive system designs that incorporate compliant cybersecurity mechanisms for all critical system functions, define efficient design strategies to provide protection for operations, perform in-depth risk analysis, and recommend realistic security solutions that balance your operational requirements with your company's risk tolerance.

Find out more about Progent's CISSP-ISSEP Network Security Engineering Consulting Services.

Certified Information Systems Auditor (CISA) Consulting Services
CISA Cybersecurity Auditor Experts for Albany New YorkThe CISA accreditation is a prestigious achievement that signifies mastery in IS security audit and control. Accredited by ANSI, the CISA accreditation has candidates undergo an exhaustive test overseen by the ISACA professional group. Progent can provide the services of a CISA-Premier security audit consultant able to help businesses in the fields of information systems audit services, information technology enforcement, systems and infrastructure lifecycle, IT service delivery, protecting data resources, and business continuity planning.

Find out additional information concerning Progent's Certified Information Systems Auditor Professional Expertise.

CRISC-certified Network Risk Mitigation Consultants
CRISC Network Risk Experts for Albany New YorkThe CRISC program was established by ISACA in 2010 to validate a consultant's ability to design, implement, and support information system controls to reduce risk. Progent can provide the expertise of a CRISC-certified engineer to assist your company to create and execute a workplace continuity strategy that follows leading practices promoted by CRISC and geared to align with your organization's risk appetite, business objectives, and IT budget. Progent's network risk mitigation expertise is complementary to the support provided by Progent's CISA-Premier security engineers for objectively assessing your IT management mechanisms and also with the services of Progent's CISM experts for designing security policies.

Learn the details concerning Progent's CRISC-certified Network Risk Mitigation Consulting.

Global Information Assurance Certification Consulting Services
Network Security Experts with GIAC Certification for Albany New YorkGlobal Information Assurance Certification was founded in 1999 to certify the skill of IT security professionals. GIAC's mission is to verify that an accredited security consultant possesses the skills appropriate to provide services in critical areas of network, information, and software security. GIAC accreditations are recognized by companies and institutions around the world including U.S. National Security Agency. Progent can provide the assistance of GIAC certified consultants for all of the network security capabilities covered under GIAC accreditation programs such as auditing networks, security incident response, intrusion detection, web-based application security, and SIEM solutions.

Learn more details concerning Progent's GIAC Information Assurance Support.

Contact Progent for Computer Security Consulting Services
If your organization is situated in Albany New York and you want cybersecurity engineering help, telephone Progent at 800-993-9400 or visit Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services

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    Microsoft supports transparent hybrid ecosystems that integrate Microsoft 365 and local Exchange deployments. This allows you to have certain Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consultants can help you with any phase of planning, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can deliver occasional support to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Microsoft 365 Exchange initiative is completed on time and within budget.

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    If your company computer system mixes UNIX, Linux or Solaris platforms with MS Windows, Progent can show you how to integrate your servers into a unified environment that permits all your operating systems to run side by side for simple administration, seamless information exchange, high reliability, superior performance, and strong security. Progent's UNIX and Microsoft Windows integration support offerings include network architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote network help and troubleshooting, on-site technical support, and Contact Center outsourcing.

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    Progent can help small and mid-size businesses to deploy efficient endpoint management systems for administering endpoint devices used by work-from-home employees.

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    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running at peak levels by tracking the state of vital assets that drive your IT network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so any looming problems can be resolved before they have a chance to impact your business.

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    Progent's consultants provide experience in multiple disciplines relevant to mobile connectivity such as network infrastructure, wireless data synchronization, wireless security, wireless email, Microsoft Windows Mobile, Research in Motion Blackberry, and wireless application programming. Progent's certified consultants can save your organization work and expense by applying their wireless expertise to help you choose and integrate wireless networking solutions that fit the needs of your business. Progent can also tune your IT architecture so that mobile data devices perform more reliably.

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    Progent's Co-managed Call Center service allows your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution built around ConnectWise Manage, the top shared PSA tool for managing service requests, ticketing, responsibility, status tracking, and reporting.

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    Progent's expert support team can show you how to design and implement an efficient in-place Exchange Server 2007 migration plan that minimizes productivity downtime, simplifies long-term service demands, and makes your Microsoft Exchange Server 2007 easy to administer. For complex multiple server or multi-site migrations, Progent has the experience to complete your move rapidly and affordably. Progent's Microsoft Exchange 2007 help, troubleshooting, and design offerings include expertise with the configuration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging implementations based on Exchange 2007 Server.

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    Fortinet FortiGate next-generation firewalls are leaders in delivering best-in-class throughput for SSL/TLS inspection. Progent's Fortinet firewall consultants can assist your business to deploy your Fortinet security appliances to safeguard all your digital assets at the enterprise edge, within the data center, at branches, and at the cloud edge.

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    Microsoft Mac Office allows Apple Macintosh users to run the world's most popular office productivity applications. Progent's Apple-certified Macintosh experts can help you set up Mac Office on a multi-vendor network combining Apple OS X and Windows computers so that Mac users can take advantage of the new features in Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with co-workers who run Windows. Progent's engineers have experience with both Mac and Windows platforms and can provide service for networks that mix Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or environments which carefully restrict sharing between Mac and Windows systems.

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