Fast and Affordable Online Troubleshooting for Albany New York IT Networks
Immediate Phone Consulting for Albany SystemsFor organizations in Albany New York, Progent provides online support for information systems powered by Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, as well as the assistance of CISSP-accredited cybersecurity consultants to help with advanced security design and diagnostic jobs.

Progent's online technical support engineers offer exceptional leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to solve the majority of information system issues quickly. This lowers direct costs because solutions require minimal chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits additionally in indirect costs by minimizing or avoiding network outages and related costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online consulting experience is particularly important for businesses that rely on public clouds for vital infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where on-premises support may not be useful.

Progent's billing model for online support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are invoiced just for the services that you actually get. Unlike many online service firms, Progent imposes no startup surcharge or minimum fees. Progent's one-minute billing unit and simple policy for pricing eliminate situations where speedy. minor repairs somehow turn into big tabs. Progent's penchant for dealing with problems quickly means your business spends less money.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a collection of customized tools and field-proven processes which allow the highest level of efficiency for remote consulting and repair for information networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's online support team to communicate with your company's environment without compromising system security.

Progent's sophisticated customer support database system includes detailed histories describing the service that Progent's clients have received. Progent's staff engineers have access to the details of assistance rendered to every Progent client by any engineer. This database of trouble tickets and resolutions is organized as a conveniently accessible internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows daily. Progent's high-level certifications and close associations with major technology companies including Cisco and Microsoft make available other extensive technical support databases and allow priority response from vendors' internal product engineers with the result that Progent's remote consulting specialists can come up with the best solutions promptly.

Remote support services offered by Progent to clients in Albany New York include:

ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent provides a selection of affordable, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same advanced technology used by some of the world's leading corporations. The ProSight suite of IT management outsourcing services covers all key areas of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete threat progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also help your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable non-disruptive backup and fast restoration of important files, applications, images, and virtual machines. ProSight DPS lets you recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these fully managed services are most appropriate for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your dynamic IT system. In addition to optimizing the protection and reliability of your computer environment, Progent's patch management services free up time for your in-house IT staff to concentrate on line-of-business initiatives and activities that deliver the highest business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Google Android, and other out-of-band devices. With 2FA, whenever you log into a protected application and give your password you are requested to confirm your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad range of devices can be utilized for this added form of authentication including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate several verification devices. For details about Duo two-factor identity validation services, see Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth reporting tools created to work with the leading ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing cybersecurity posture and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these special areas of information technology allows customers to execute major projects economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Call Center support alternatives for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop service rates, and Progent can provide the option of fast on-demand escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk sharing services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around the leading PSA platform for handling end-user service requests, ticketing, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your clients in Albany New York fast communication with a large technical support resource with years of background delivering telephone-based help and online repair service for networks powered by Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk the reputation as a key contributor to company productivity, and Progent's intent is to fix instead of merely annotate network problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Consulting staff can supply phone-based advanced engineering support and training in key application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, programming, and education for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more on Progent's consulting, customization, and training services, visit Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced online and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center2, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Albany New York online IT infrastructure monitoring by providing System Center Operations Manager expertise. Progent can adapt Operations Manager to accommodate your environment so that your computer maintenance is proactive rather than reactive. By exposing potential problems before they cause full-scale emergencies, remote monitoring can avoid inconvenient and expensive network breakdowns. Progent can also use network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Windows systems, or environments that incorporate a variety of platforms.
How Your Albany Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Albany New York, Progent's online computer support specialists can provide effective and economical system help the moment your business requires it. More than 20 years of providing remote repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve IT problems quickly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Albany business deals with a regular independent support technician or employs a full time organization that can handle day-to-day network problems, Progent's Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to resolve sudden system crises or especially complex integration projects.

Details of Progent's Remote Computer Services for Albany New York
Progent's online support, Internet-based repair, system security consulting, and system management services offer companies in Albany New York unparalleled leverage for your support budget. Whether you need one-time telephone help and remote network repair or full-time Help Desk call center services and network administration, Progent's experts can provide your organization enterprise-level network support while allowing you to eliminate the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical experience, refined remote support software, and familiarity with enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progent's staff of Microsoft and Cisco Premier consultants average more than ten years of real-world industry experience, at the front lines of network service, executing a broad range of technical tasks for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not only expert technical capability, but also a support engineer with proven approaches for applying technical knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for phone support and on-premises visits per minute. Consequently, you owe just for received services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for support services provided during normal business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be tempted to allow minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation sent by every staff member to each customer. The practice of documenting and archiving service activity results in more effective service and eliminates a variety of common problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide round-the-clock network monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive service losses.
How Does Our Company Start Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.



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    Progent's Microsoft-certified IT experts can provide Windows Server 2016 migration consulting services to assist organizations of all sizes to plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the business benefits of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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    Progent offers affordable remote access to engineers skilled in a broad array of products and services that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux servers and workstations plus notebooks and smartphones. Progent can provide consulting support for leading backup products such as Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan PRO, Double-Take, Mozy, Retrospect, Time Machine, vSphere Data Protection, and Oracle Solaris FLARs. Progent's consultants can help your company to implement, upgrade, or maintain backup systems for a variety of architectures such as on-premises, remote, cloud, or a mix.

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    Progent's Cisco-premier CCIE network experts can assist you to manage your current PIX 500 or Cisco ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help you to plan, deploy, tune, administer and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services

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    Network monitoring typically involves tracking a network's resource usage in order to uncover throughput backups or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free monitoring tools that work under Linux or UNIX and can be deployed to observe multi-OS networks where UNIX and Windows operate together. Progent's system integration consultants can help you use both these programs to optimize and repair your network. Progent's Linux consulting services offer small businesses and developers help with administering and servicing UNIX and Linux systems that coexist with Windows-based technology.

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    Email Guard by Postini provides constantly upgraded spam and virus blocking, data filtering, and security from email-based DHA attacks and denial of service attacks. Progent is a Postini aggregator and support firm. If your organization is too small to qualify for a regular Postini license, you can still have access to Postini's Perimeter Manager technology via Progent's E-Mail Guard antispam and antivirus aggregation program. Progent's expert email security consultants can help you develop an email defense strategy that incorporates spam filtering and antivirus products and processes.

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    Progent's disaster recovery planning and business continuity engineers can show you how to create a disaster recovery plan to prepare for an IT system disaster. Progent can help you create a complete disaster recovery strategy that incorporates scheduled disaster recovery assessments and testing. Progent's Microsoft and Cisco-certified consultants can also help you build an affordable, high-availability system architecture that addresses availability issues covering a wide array of network technologies and processes.

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    Progent is one of the most qualified IT support companies for integrating email systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small and mid-size businesses get all the advantages of Microsoft Exchange 2000 under typical scenarios including upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and outsourcing your Exchange 2000 management.

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