Fast and Affordable Online Help for Albany New York Computer Networks
For organizations located in Albany New York, Progent offers online technical support for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the United States. (Refer to recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with challenging networking issues, plus the services of CISSP-certified security experts to help with high-level security design and diagnostic jobs.
Progent's online support engineers offer excellent value due to the fact that they have the real-world background and are equipped with the sophisticated technology needed to solve most network problems rapidly. This lowers direct costs since solutions require minimal billable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your organization saves even more with incidental expenses by minimizing or eliminating system downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's extensive online consulting know-how is particularly important for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an alternative.
Progent's pricing policy for online support is structured to leverage your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the services that you actually get. Unlike typical online service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute billing unit and clean model for billing prevent scenarios where quick solutions somehow end up as substantial bills. Progent's penchant for solving problems quickly means your business saves cash.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized tools and field-tested processes which promote the maximum level of effectiveness for online technical support and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to interface to your company's system remotely without compromising network security.
Progent's proven technical support database application keeps detailed records describing all support that Progent's clients have been provided. Progent's team engineers have the benefit of the history of services delivered to each client by any Progent engineer. This history of issues and repairs is structured as a readily searchable proprietary database that allows Progent's online technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and working associations with major industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast response from manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to arrive at optimal resolutions promptly.
Online support services provided by Progent to companies in Albany New York include:
Authorized MS Windows Support
Progent's Microsoft-premier online support professionals offer computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a wide range of technology support services including Microsoft Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 Server integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration expertise, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Development and Training,
Small Business Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop consulting and support services to help you business to deploy, integrate, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 11 system design and migration assistance and Windows 10 configuration support, plus Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and validates a consultant's network technology knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most complex challenges encountered in network infrastructure planning, installation, management, compliance, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in isolating problems with IOS Software network administration tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness because their deep experience enables them to find solutions for problems rapidly. In typical cases, less experienced service providers can struggle for hours or even days with identical tasks that a CCIE can fix in a few minutes. Progent's Cisco CCIE support experts can communicate with your environment via state-of-the-art remote support technology to perform fast, safe, and economical diagnosis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco-qualified CCIEs can provide expertise in the complete line of Cisco's market leading selection of networking appliances. Cisco technology support available from Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and debugging, Cisco routers planning and management, Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video phones solutions and wireless VoIP phones configuration, Cisco Meraki Wi-Fi access point layout and set up, Cisco Aironet Wireless Access Points deployment support, Cisco wireless controllers support Services, Cisco Security and VPN engineering expertise, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration expertise. Progent can also provide remote and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP and ISSAP Premier System Security Professionals
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a range of system protection solutions to strengthen the safety of your Windows, macOS and OS X, or Linux environment against internal or external threats or help your business to recover quickly following a serious breach. Security support services available from Progent include: thorough data security and compliance assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm attacks; setting up firewalls; building secure mechanisms for remote and mobile communication; defending your email system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert remote consulting support to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that combine local resources as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Microsoft 365 integration solutions with on-prem Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable process for recovering applications and services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and patches and can produce reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, deploy, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and managed with a high level of automation independent of the physical components making up the basic IP network.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists offer online consulting services to cover a broad array of information technologies including network infrastructure, email systems, system and process security, plus UNIX and Windows integration. For server consolidation and easy management in environments that incorporate Linux with Windows, Progent offers VMware consulting and Citrix XenServer expertise. Progent can also help with migration from legacy applications to MS Windows or Linux-powered environments. Progent's team-oriented approach to solving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers service expense.
Important Linux variants for which Progent offers expert support include:
ProSight Fixed-price IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate services intended to allow small and medium-size businesses to utilize the same advanced IT solutions used by many of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key aspects of information technology including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior-based machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Progent is a certified SentinelOne Partner. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup product vendors to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and allow non-disruptive backup and fast recovery of critical files, applications, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by hardware failures, natural disasters, fire, cyber attacks such as ransomware, user error, ill-intentioned insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services selection include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Total Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed backup services are most appropriate for your network.
- Patch Management: Patch Management Services
Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to maximizing the security and reliability of your IT environment, Progent's patch management services free up time for your IT staff to focus on line-of-business projects and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables one-tap identity verification with Apple iOS, Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected application and give your password you are requested to confirm who you are via a unit that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this added means of ID validation including an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. To find out more about Duo identity authentication services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to deliver web-based management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information concerning your existing cybersecurity posture and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's experience with these special areas of information technology allows clients to execute major projects within budget and on time. Progent's special remote engineering services include:
How Your Albany Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Call Center programs for businesses with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount from Progent's regular desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent's Co-managed Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Progent's Help Desk staff of experienced information technology professionals offers your computer users in Albany New York quick communication with an effective support resource with extensive background providing telephone-based help and online troubleshooting for computer environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center the reputation as a solid enabler of company success, and Progent's intent is to resolve rather than just annotate network issues.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts staff offers online advanced consulting support and education in key application fields such as ERP, MRP, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information on Progent's expertise, custom programming, and education services, visit Progent's Applications Experts Team.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center consultants can provide world-class remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center2, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent offers organizations in Albany New York remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting. Progent can tune Operations Manager for your environment so your network maintenance is proactive and automated. By spotting possible problems before they evolve into full-scale emergencies, proactive monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows environments, or systems that incorporate a combination of operating systems.
To contact Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Urgent Online Help, phone 1-800-993-9400, or go to Contact Progent.
For offices and new businesses in Albany New York, Progent's online network support engineers can deliver effective and affordable IT support the moment your business requires it. More than two decades of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to solve IT problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.
Even if your Albany business works with a local independent consultant or maintains a full time IT staff that know how to deal with day-to-day network issues, Progent's Microsoft certified engineers are available to offer an easy and seamless remote extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to deal with sudden network crises or especially tough integration projects.
Details of Progent's Online Network Services for Albany New York
Progent's phone support, Internet-based repair, system security consulting, and network management services give offices in Albany New York the greatest leverage for your IT budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk call center support and network management, Progent's professionals can provide your business enterprise-level IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support services include:
- Fast Telephone Contact with Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can provide fast and affordable expertise to offices in Albany New York and is also ideal for networks in geographic areas that lack consultants with in-depth expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide range of Microsoft support utilities, service information, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent provides remote support on a per-minute basis, so you are billed only for the services you use. Progent has no minimum fee for online service and asks for no monthly subscription fee for services provided during normal working hours. This protects you from facing big invoices for quick repairs.
- Access to Cisco Network Architecture Professionals
Progent's certified experts for Cisco can provide help from authorized specialists who have skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure infrastructure for local and remote networking.
- Application Specialists Consulting
Progent's core support offerings consist of technology integration, Microsoft Exchange consulting, corporate security planning, and shared Help Desk services. Progent's Application Experts group offers in-depth consulting expertise for critical business applications. Help available from the Application Experts Group covers:
Microsoft Dynamics GP Consulting and Customization
Microsoft Project and Project Online Expertise
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
BI Reporting Consulting and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Development, and SQL Server 2014 Software Programming and Troubleshooting
Oracle DBA Services and Application Programming
MySQL Management and Application Programming
Apple Macintosh Support
Amazon MWS Software Integration
By providing a convenient centralized source for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that meet the specific requirements of your company.
- Advanced Online Access Software
Protected remote access permits Progent's service professionals to see exactly what your customers see. This makes it easier to produce fast solutions to issues that might otherwise require a costly onsite visit. Effective remote access software and experienced technicians together enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system analysis.
- Compatibility with Popular VPN Gateways
Progent supports safe VPN connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing network security.
- 24x7 Service for Maximum Network Availability
For organizations with mission-critical applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum network availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are designed especially for budget-conscious businesses whose workers need instant recourse to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT expertise, fine tuned remote support software, and understanding of enterprise networking enable businesses to avoid the limitations of exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.
Progent adds value by providing:
How Does Our Company Start Getting Online Network Help from Progent?
- Certified Knowledge of Microsoft's Entire Range of Servers
Progent can provide in-depth expertise for Microsoft's leading server platforms with services that include Windows Server 2022 solution design and integration services, Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 upgrades, Windows 2003 upgrades, Microsoft Exchange 2019 Server integration, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you pay only for received services. Progent does not impose a higher rate for after-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no retainer for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has little competition. Businesses who utilize trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more reliable, protected, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only IT service firms to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can keep your IT network from painful and costly service losses.
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.