Fast and Affordable Online Help for Albany New York Networks
Fast Phone Support for Albany NetworksFor organizations located in Albany New York, Progent offers online technical support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Check out testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the assistance of CISSP-certified cybersecurity consultants to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers offer excellent value because they have the practical background and have access to the advanced tools necessary to resolve most information system issues quickly. Efficient support reduces immediate expenses because service calls require fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization saves additionally with incidental expenses by minimizing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is especially important for organizations that rely on public clouds for critical network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be an option.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are invoiced just for the services that you actually get. In contrast to many online support firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid situations where fast repairs somehow end up as large bills. Progent's skill at dealing with problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized technologies and field-tested processes which promote the highest degree of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to access your environment without violating system security.

Progent's advanced service reporting system stores detailed histories for all service that Progent's clients have received. Progent's authorized consultants have the benefit of the history of services rendered to each client by every Progent consultant. This archive of issues and responses is stored as an easily accessible internal knowledge base that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and close associations with important technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and permit priority access to vendors' in-house support staff so Progent's online consulting experts can come up with the most efficient resolutions promptly.

Remote technical services available from Progent to customers in Albany New York include:

Progent's ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price services intended to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical facets of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a certified SentinelOne Partner. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent can also help you to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a family of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable transparent backup and fast restoration of important files/folders, apps, images, and VMs. ProSight DPS lets you protect against data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious insiders, or software glitches. Managed backup services available in the ProSight DPS family include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are most appropriate for your network.

  • Patch Management: Software/Firmware Update Management Services
    Progent's managed services for software and firmware patch management offer businesses of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic information system. Besides maximizing the security and functionality of your IT environment, Progent's patch management services free up time for your IT team to concentrate on more strategic initiatives and activities that deliver maximum business value from your network. Find out more about Progent's software/firmware update management services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and give your password you are asked to confirm your identity via a device that only you have and that uses a different network channel. A broad selection of out-of-band devices can be used for this added form of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. To learn more about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide centralized management and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent�s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you�re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient AV and backup environment that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk support programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services provide small businesses an end-to-end solution that handles all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent’s Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent’s Help Desk sharing service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

    Progent's Call Center staff of veteran information technology experts offers your computer users in Albany New York instant communication with an efficient network service resource with substantial background delivering phone help and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk recognition as a key contributor to business performance, and Progent's policy is to solve rather than simply document technical issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff offers phone-based and in-depth consulting support and education in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Project, Office Word, and Office Excel. To read more on Progent's consulting, custom development, and training offerings, see Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants offer advanced remote and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center2, extend or optimize your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Albany New York remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise. Progent can tune SCOM to accommodate your business so your network support is proactive rather than reactive. By uncovering looming problems before they grow into crashes, proactive monitoring can ward off disruptive and expensive network failures. Progent can also utilize network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or networks powered by multiple platforms.
How Your Albany Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online support with Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Albany New York, Progent's phone-based network support specialists can provide effective and affordable IT help whenever your business needs it. More than a decade of providing online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune online access technology to fix network problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.

Even if your Albany business has a local freelance support technician or maintains an in-house IT staff that can handle common computer problems, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to address unexpected system crises or especially tough integration projects.

Benefits of Progent's IT Support for Businesses in Albany New York
Progent's online IT consulting services enable your Albany company to have the benefits of immediate, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your network will acquire greater business value by being increasingly available, productive, and secure. Advantages to your company include:

  • Seamless remote extension of your local support resources
    With most companies in Albany New York, local computer service providers, whether represented by independent consultants or an internal maintenance staff, can deal with the majority of technical problems. However, IT crises sometimes strike when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite support technicians. In these situations, Progent's online service specialists provide a convenient, fast, and affordable solution to supplement your regular help and to convey valuable information to improve your ability to resolve future issues locally.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller organizations often depend on individual freelance consultants. Although independent service people have less overhead than big service companies and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the absence of backup help may force your business to go without assistance during an IT crisis. As your company grows, system downtime and problems with critical software are more costly. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of backup service experts to insure your network remains available.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses typically begin with an IT architecture created on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get thrown onto a shaky foundation. As a network grows, reliability and scalability problems can hinder the success of the business. Such badly designed environments need proper analysis, smart long-term planning, and wide IT knowledge to upgrade to a system architecture able to deliver the stable foundation to meet critical business requirements and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller offices need guidance and technical education to negotiate an increasingly complicated maze of technology options available for promoting business growth and improving productivity. These companies hardly need a network consultant who is attempting to sell a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match technical consulting with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT background, fine tuned support software, and understanding of corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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