Immediate Online Troubleshooting for Albany New York Information Networks
Fast Phone Help for Albany NetworksFor businesses located in Albany New York, Progent offers online support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier engineers have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the assistance of CISA and CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.

Progent's remote support engineers offer excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology required to solve most network problems rapidly. This reduces direct expenses since service calls accumulate minimal billable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your organization saves additionally in indirect expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, disgruntled clients, idle workers, and de-focused executives. Progent's advanced online technical support know-how is especially valuable for businesses that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be an option.

Progent's pricing policy for online support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike many remote support companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing save you from situations where fast repairs somehow turn into substantial bills. Progent's penchant for solving problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a set of customized technologies and field-proven methodologies which promote the highest level of efficiency for online engineering help and repair for computer systems of any size. Progent offers secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the experts of Progent's online support team to access your system without violating system security.

Progent's advanced customer support database application keeps comprehensive histories for all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of all help delivered to every customer by every Progent engineer. This history of trouble tickets and responses is organized as a quickly accessible support database that enables Progent's online support professionals to share their experiences company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional vast support knowledge bases and allow fast access to vendors' in-house support staff so Progent's online service specialists can find the most efficient resolutions quickly.

Online technical support services offered by Progent to customers in Albany New York include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's leading enterprises. The ProSight series of network management outsourcing services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to create ProSight Data Protection Services (DPS), a family of management offerings that deliver backup-as-a-service. ProSight DPS products manage and track your backup processes and allow non-disruptive backup and rapid restoration of critical files, applications, system images, plus VMs. ProSight DPS helps your business recover from data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious employees, or application bugs. Managed backup services available in the ProSight DPS selection include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed backup services are most appropriate for your IT environment.

  • Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide businesses of any size a flexible and cost-effective alternative for assessing, validating, scheduling, implementing, and documenting updates to your ever-evolving IT system. Besides optimizing the protection and reliability of your IT environment, Progent's software/firmware update management services permit your in-house IT team to focus on more strategic initiatives and tasks that deliver the highest business value from your network. Read more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured application and give your password you are requested to verify who you are via a device that only you have and that is accessed using a different network channel. A wide range of devices can be used as this second form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register multiple verification devices. For more information about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of in-depth reporting utilities created to work with the top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management staff and your assigned Progent consultant so any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is designed to help assess your organization's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup/recovery environment that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these important fields of information technology allows customers to execute major projects economically and on time. Progent's project-based remote consulting services include:

  • Call Center Support
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that handles all facets of remote desktop technical support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most problems.

    Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on the top PSA tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center team of seasoned network experts offers your workers in Albany New York quick contact with an effective network service resource with years of experience providing phone help and online diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk the reputation as a significant contributor to business success, and Progent's aim is to fix instead of merely track network problems.

  • Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Experts Group can supply online and in-depth consulting expertise and training in specific application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, programming, and education for Microsoft applications including Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. For more on Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide world-class online and onsite support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new deployment of Microsoft System Center2, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Albany New York online hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt SCOM for your environment so that your network support is proactive rather than reactive. By detecting emerging issues before they expand into downtime, remote monitoring can head off stressful and expensive service failures. Progent can also use system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments that support multiple operating systems.
How Your Albany Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Albany New York, Progent's online network support engineers can provide professional and cost-effective IT help the moment your organization requires it. More than 20 years of providing remote technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix computer problems quickly while avoiding the expense and lost productivity associated with on-premises service visits.

Even if your Albany office has a local freelance support technician or employs a full time IT staff that can handle ordinary computer issues, Progent's Microsoft certified consultants can still provide a convenient and transparent remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to handle sudden system emergencies or particularly challenging integration projects.

Features of Progent's Online Network Services for Albany New York
Progent's online support, Internet-based repair, system security expertise, and system management services offer companies in Albany New York the greatest leverage for your support investment. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk services and system administration, Progent's experts can deliver your company enterprise-level network support while permitting you to avoid the expense and hassle of running a large internal IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT background, refined support tools, and understanding of corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional experience, in the trenches of IT support, executing a broad range of technical tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This means that you get not just world-class IT capability, but also a support engineer with proven methods for using technical knowledge to solve actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for services delivered during normal working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you will not be forced to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has little competition. Companies who utilize trusted independent consultants or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive rather than reactive. By revealing potential problems before they result in downtime, network monitoring can save your IT network from painful and costly service losses.
How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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