Fast Online Troubleshooting for Albany New York Computer Systems
For businesses in Albany New York, Progent offers remote support for computer systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting jobs.
Progent's remote support experts offer exceptional value because they possess the real-world experience and are equipped with the advanced technology needed to resolve most information system problems rapidly. This lowers immediate costs since service calls accumulate minimal billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company saves additionally in incidental costs by reducing or avoiding network outages and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced online technical support expertise is particularly helpful for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an option.
Progent's billing policy for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you actually get. Unlike many online support companies, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where fast repairs manage to end up as large invoices. Progent's penchant for handling technical issues quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a set of optimized technologies and field-tested methodologies that ensure the maximum degree of effectiveness for online technical support and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the experts of Progent's Technical Response Center to link to your environment without breaching system security.
Progent's powerful service reporting application includes comprehensive histories describing all service that Progent's customers have been provided. Progent's team engineers have the benefit of the history of support delivered to each Progent customer by every engineer. This history of issues and repairs is organized as a quickly exploitable proprietary database that allows Progent's online technical experts to share their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's extensive list of accreditations and close associations with important industry leaders such as Cisco and Microsoft open up other massive support databases and allow priority access to manufacturers' internal product engineers with the result that Progent's online service specialists can determine the most efficient resolutions promptly.
Online technical support services available from Progent to customers in Albany New York include:
Certified Microsoft Windows Experts
Progent's Microsoft-certified remote service engineers can provide computer repair and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a wide range of technology support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2019 design and integration, SharePoint Server 2016 migration consulting services, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable PC desktop services to assist your business to install, integrate, troubleshoot, and administer workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to streamline the management of your PCs and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the highest recognition for networking professionals, and certifies a consultant's network technology skills at the expert level. CCIEs can resolve even the most stubborn challenges associated with network infrastructure planning, deployment, management, compliance, and troubleshooting. CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration tools and developing workarounds or identifying program updates. CCIEs offer excellent cost-effectiveness because their depth of expertise allows them to solve problems rapidly. In common cases, less seasoned engineers can wrestle for many hours or even days with the same tasks that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system using the latest on-line support technology in order to perform efficient, secure, and economical analysis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling selection of networking products by providing services that include:
CISSP and ISSAP Certified Network Security Engineers
Progent's accredited CISSP and CISSP-ISSAP cybersecurity experts can provide a variety of security services to improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux network against attacks or help your company to clean up quickly following a damaging breach. Security support services offered by Progent cover thorough data security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; establishing safe mechanisms for remote and mobile communication; guarding your email infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers expert online consulting services to help companies of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and test a consistent runbook for restoring services quickly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also allows transparent testing for disaster recovery, updates and fixes and can generate audit reports to verify full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts have extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to assist your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide online consulting services to address a broad array of information technologies such as system architecture, email solutions, network and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server economization and easy administration in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux environments. Progent's team-based methodology for solving network issues enables quick escalation, when required, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.
Important Linux variants for which Progent can provide expertise include:
ProSight Fixed-price IT Services for Small and Mid-size Businesses
Progent provides a family of low-cost, fixed-price managed services intended to enable small and medium-size businesses to utilize the same cutting-edge technology deployed by many of the world's top enterprises. Progent's ProSight line of network monitoring and management services addresses all key areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire threat lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering via leading-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a family of management outsourcing plans that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and enable non-disruptive backup and fast recovery of critical files/folders, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or application glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Ataro VM Backup, ProSight Ataro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to determine which of these managed backup services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and debug their networking appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to stop or recover rapidly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.
Special Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology enables clients to complete critical projects economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Albany Company Can Contact Progent's Online Service Experts
Help Desk Call Center Expertise
Progent's Help Desk Call Center programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, co-managed Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most problems.
Progentís Co-managed Help Desk services allow your business to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced support solution built around the top professional services automation (PSA) tool for managing service requests, ticketing, accountability, status tracking, and reporting.
Progent's Call Center team of experienced network consultants gives your clients in Albany New York instant assistance from a reliable network service group with years of background delivering telephone-based support and remote repair service for computer environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center recognition as a significant contributor to company productivity, and Progent's target is to solve rather than just annotate IT problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting staff provides online professional consulting support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting, programming, and training for Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, expand or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Services
Progent can deliver businesses in Albany New York online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to fit your business so your network support is proactive rather than reactive. By spotting possible issues before they result in downtime, remote monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems based on a combination of operating systems.
To get in touch with Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Albany New York, Progent's online computer support engineers can deliver effective and cost-effective IT support the instant your organization has to have it. Long experience providing online tech support has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve network problems rapidly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Albany business works with a regular freelance support technician or maintains an in-house IT staff that can deal with day-to-day computer issues, Progentís Microsoft certified consultants can still provide an easy and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the time or the knowledge to solve unexpected system crises or especially tough integration problems.
Details of Progent's Remote Network Services for Albany New York
Progent's online support, Internet-based troubleshooting, network security consulting, and system administration services give offices in Albany New York the greatest leverage for your IT investment. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk call center support and system administration, Progent's professionals can deliver your business world class network support while allowing you to avoid the expense and hassle of running a large internal IT organization. Key features of Progent's National Remote Support services include:
- Fast Phone Contact with Microsoft Premier Professionals
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to businesses in Albany New York and is also ideal for customers in more remote regions that lack technicians with in-depth experience supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the use of a wide selection of Microsoft support utilities, service information, and continuing training.
- By the Minute Billing to Reduce Expenses
Progent provides remote support on a minute-by-minute basis, so you pay only for the support you receive. Progent requires no minimum charge for phone support and requires no periodic retainer for support services provided during normal working hours. This protects you from paying big invoices for routine fixes.
- Availability of Cisco Certified Network Infrastructure Professionals
Progent's registered experts for Cisco can provide access to authorized specialists who have experience in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting services include technology integration, Microsoft Exchange Server expertise, network security design, and Co-managed Help Desk services. Progent's Experts Team offers world-class consulting expertise for critical business applications. Support available from the Application Experts staff covers:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Training
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Help
Business Information (BI) Reporting Consulting and Troubleshooting
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and Microsoft SQL 2014 Application Programming and Troubleshooting
Oracle Management and Application Programming
MySQL Database Administration and Software Design
Apple Macintosh Integration
Amazon Marketplace Web Service (Amazon MWS) Programming
By providing a convenient centralized resource for IT generalists and specialists, Progent can tailor timely, cost-effective, and thorough information technology solutions that fit the specific requirements of your business.
- State of the Art Online Connectivity Tools
Protected remote connectivity allows Progent's service experts to see exactly what your users see. This makes it easier to find quick solutions to problems that could otherwise require an expensive personal visit. State-of-the-art online access tools and expert engineers combine to allow Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote network analysis.
- Support for Mainstream VPN Gateways
Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.
- Round-the-Clock Support for Maximum System Uptime
For companies with line-of-business applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help produce maximum system availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-conscious offices whose workers require immediate recourse to a Help Desk service with effective telephone support and complete escalation capability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, range of technical knowledge, refined support software, and understanding of enterprise networking enable offices to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by providing:
How Does My Business Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide range of IT tasks for a large array of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This guarantees that you get not just world-class technical help, but also a support engineer with proven methods for applying computer knowledge to resolve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site help by the minute. Consequently, you are charged only for delivered services. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast fixes so you won't be forced to permit simple problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by each consultant to every customer. The practice of detailing and organizing support activity results in more efficient service and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.
- Automated Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.