Fast Remote Help for Albany New York Computer Networks
For companies in Albany New York, Progent provides remote help for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic issues.
Progent's remote technical support experts offer excellent value due to the fact that they have the real-world experience and have access to the advanced tools required to resolve most network issues rapidly. Efficient support reduces immediate costs since solutions accumulate minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your site. Your organization saves even more with incidental costs by reducing or eliminating system outages and related costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced remote technical support expertise is especially helpful for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's billing policy for online support is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you are billed only for the services that you actually get. Unlike typical remote service companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where quick solutions somehow turn into big invoices. Progent's skill at handling technical issues quickly means you spends less cash.
Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-proven processes that permit the maximum degree of efficiency for remote engineering help and repair for IT networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to link to your company's environment remotely without violating network security.
Progent's powerful service reporting system keeps comprehensive histories for all support that Progent's clients have received. Progent's authorized service personnel have access to the details of assistance provided to each customer by any consultant. This archive of trouble tickets and fixes is structured as a conveniently retrievable internal database that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft open up other massive support databases and permit fast response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can determine optimal resolutions in the least time.
Online support services available from Progent to businesses in Albany New York include:
Certified MS Windows Support
Progent's Microsoft-expert online service experts offer network problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting engineers who can assist you with a broad variety of platform support services such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting, Microsoft Teams planning and integration, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of cost-effective PC desktop services to assist your business to install, configure, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration support as well as Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking professionals, and validates an individual's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most stubborn problems encountered in network infrastructure design, integration, management, compliance, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management utilities and coming up with workarounds or identifying software updates. CCIEs offer excellent value because their deep expertise enables them to resolve problems rapidly. In typical cases, less experienced service providers can wrestle for many hours or days with the same tasks that a CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of the latest on-line support tools to provide quick, safe, and economical diagnosis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's CCIEs offer assistance with the entire range of Cisco's market leading selection of networking appliances. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Cisco Catalyst switch consulting and support services, Nexus switch consulting and support services, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager and CallManager consulting and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and wireless IP phones solutions, Cisco Meraki wireless access point planning and set up, Cisco Aironet Access Points engineering services, Cisco WiFi controllers support Services, Cisco VPN and Security Setup and troubleshooting expertise, and SIP and CUBE integration solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and onsite wireless site surveys to help you to modernize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Engineers
Progent's qualified CISM and CISSP cybersecurity experts can provide a range of security services to improve the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help your company to clean up quickly after a damaging penetration. Security consulting services offered by Progent cover in depth network security audits utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; setting up firewalls; building secure techniques for off-site and mobile access; defending your email system from viruses, spam and DHA attacks; and managing round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online support services to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical resources along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering applications and services rapidly following an outage. SRM provides centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation regardless of the hardware making up the underlying IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online consulting services to address a wide array of computer technologies such as network infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in environments that include Linux and Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also assist with transitioning from legacy systems to Windows or Linux-powered solutions. Progent's team-based approach to solving technical issues enables fast escalation, if necessary, to consultants with task-relevant experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Major Linux variants for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by some of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:
How Your Albany Business Can Contact Progent's Online Service Professionals
Help Desk Support
Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues.
Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.
Progent's Help Desk team of seasoned information technology experts offers your clients in Albany New York immediate assistance from an effective technical support group with years of experience delivering phone support and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a crucial enabler of company performance, and Progent's target is to solve instead of merely report IT problems.
- Business Applications Support: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group offers remote and in-depth engineering support and education in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Albany New York online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so your network support is proactive and automated. By detecting emerging issues before they cause crashes, proactive monitoring can ward off disruptive and costly information system crises. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments powered by multiple OS platforms.
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Albany New York, Progent's online network support specialists can provide professional and economical IT support whenever your business needs it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to solve computer problems quickly while avoiding the cost and lost time that comes with on-premises support calls.
Even if your Albany company has a regular independent consultant or employs an in-house IT staff that can deal with typical network problems, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to address sudden network crises or particularly challenging integration projects.
Advantages of Progent's IT Support for Companies in Albany New York
Progent's remote technical help services allow your Albany business to have the benefits of timely, enterprise-class IT support without the expense of managing an in-house IT organization. Your information system will acquire added business worth by becoming more reliable, efficient, and secure. Benefits to your company include:
- Seamless remote expansion of your local IT resources
For most companies in Albany New York, local network support providers, whether consisting of outside consultants or an internal IT staff, can take care of typical technical problems. However, IT crises sometimes spring up when your regular resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your local support personnel. In these cases, Progent's online support experts offer a convenient, fast, and budget-friendly way to augment your local help and to convey valuable knowledge to improve your capability to resolve downstream issues locally.
- Less Reliance on Individual Service Providers
For network maintenance, smaller organizations commonly depend on individual freelance consultants. While freelance consultants carry smaller internal costs than big support firms and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of fallback help may require your company to go without assistance during an IT crisis. As your network expands, system unavailability and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service expertise to make sure your IT system remains up and running.
- Build a Solid Foundation for Smooth Expansion
Businesses typically start with an IT system implemented on a modest budget. Lacking a proper framework, slap-dash repairs often get thrown onto a shaky foundation. When a company grows, reliability and expandability problems can impede the success of the business. Such badly designed systems need careful assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a system infrastructure that can deliver the stable foundation to meet current business requirements and ease downstream growth.
- Work with Solution Providers Instead of Technology Resellers
Smaller organizations require guidance and technical training to negotiate an increasingly complex maze of technology options available for promoting business growth and improving efficiency. They hardly need a network engineer who is attempting to resell a certain vendor's products. Network support and product sales can result in a scenario where the recommended
solution is designed around a profitable technology rather than the genuine needs of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align IT expertise with the real interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT background, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent offers world-class support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 support, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 Server integration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help per minute. As a result, you pay exclusively for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no minimum fee and asks no retainer for services provided during regular business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent can focus on offering high-value skills where Progent has little competition. Businesses who utilize trusted independent service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide round-the-clock network tracking services powered by MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.