Immediate Online Technical Support for Albany New York Networks
Urgent Phone Support for Albany SystemsFor businesses in Albany New York, Progent provides remote help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Premier engineers have provided remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle challenging networking issues, plus the assistance of CISSP-accredited security experts to handle high-level security architecture and diagnostic issues.

Progent's online support experts provide excellent leverage due to the fact that they have the real-world experience and have access to the advanced tools required to solve the majority of information system issues quickly. This reduces direct costs since solutions use up minimal billable minutes. Online support also avoids the cost of dispatching a consultant to your office. Your company saves additionally in incidental costs by minimizing or eliminating system outages and associated costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support experience is particularly valuable for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical online support firms, Progent asks for no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where quick solutions somehow turn into big bills. Progent's penchant for disposing of problems efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of customized technologies and proven processes that allow the maximum level of effectiveness for remote engineering help and repair for IT networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's online support team to connect to your environment remotely without breaching corporate security.

Progent's advanced technical support database system stores comprehensive documentation of all service that Progent's clients have received. Progent's staff service personnel have access to the history of assistance provided to each Progent client by any engineer. This archive of problems and fixes is structured as a readily accessible internal database that allows Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's advanced certifications and working associations with major vendors such as Cisco and Microsoft make available other vast technical support databases and allow priority response from manufacturers' internal support staff so Progent's remote service experts are able to come up with optimal solutions in the least time.

Online services offered by Progent to customers in Albany New York include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions deployed by many of the industry's top enterprises. Progent's ProSight line of network monitoring and management services covers all critical areas of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including protection, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology programs. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's background in these special areas of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, shared Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that handles all facets of online Level 1 desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve challenging problems.

    Progent’s Help Desk Co-management services allow your IT organization to split responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned technical support engineers and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for handling service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Call Center staff of experienced network experts provides your customers in Albany New York rapid contact with a large network service resource with years of experience providing phone support and online diagnostics for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a crucial enabler of company performance, and Progent's target is to resolve rather than merely report technical problems.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply online and in-depth engineering expertise and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, customization, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Albany New York online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By exposing emerging trouble spots before they result in crashes, proactive monitoring can ward off stressful and expensive network crises. Progent can also utilize system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft systems, or environments powered by a combination of OS platforms.
How Your Albany Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Albany New York, Progent's online network support specialists are ready to provide professional and cost-effective IT support the instant your company has to have it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to refine remote access tools to solve computer problems rapidly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Albany company has a local independent support technician or employs an in-house organization that know how to deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular service personnel either don't have the availability or the expertise to resolve unexpected network emergencies or particularly complicated integration problems.

Details of Progent's Remote Computer Support for Albany New York
Progent's online help, Internet-based repair, network security consulting, and system administration services offer offices in Albany New York the greatest leverage for your support investment. Whether you need one-time telephone help and remote network repair or full-time Help Desk support and network management, Progent's experts can deliver your company world class IT support while permitting you to eliminate the cost and hassle of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT expertise, refined support software, and familiarity with corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on industry experience, at the front lines of network support, performing a wide range of IT projects for an extensive mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert IT capability, but also a consultant with field-tested methods for using computer knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises visits per minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer for support services provided during normal working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you will not be forced to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or local service firms who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every staff member to every client. The discipline of detailing and organizing support records results in more efficient support and eliminates a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.



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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides automatic backup and simplified recovery capabilities for Microsoft-based environment. Data Protection Manager 2016 offers application-sensitive backup for key workloads like SQL Server, Exchange and SharePoint Server, backs up Windows and Linux virtual machines, supports virtual machines hosted by Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft-certified consultants can assist businesses of all sizes to design, deploy, administer, and repair an enterprise-wide backup/recovery system powered by Data Protection Manager 2016. Progent can assist you to upgrade from a previous version of Data Protection Manager or from an outdated solution, and Progent can tune your DPM 2016 environment for on local, hosted, cloud or hybrid deployment models. Progent offers remote or onsite consulting expertise and can provide occasional expertise to help you through technical bottlenecks or provide end-to-end project management or co-management services to make sure you complete your SCDPM 2016 initiative on schedule and on budget.

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    64-bit Computing Consulting Services

    Progent's Microsoft-certified consultants can help you plan, document, carry out, administer, and troubleshoot a network-wide move to 64-bit server and client OS software and applications. Progent can help you pilot your 64-bit environment to verify that it supports all of the key 32-bit programs that you intend to retain as well as the new 64-bit versions of applications you plan to install.

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    Small Business Private Clouds Specialist

    Progent's Private Cloud Hosting outsourcing provides complete hosting of a small or mid-size company's production servers in an environment that delivers the highest level of availability and scalability and is in addition easy to transfer to any data center. Progent's Private Cloud Hosting services are based upon proven virtualization architectures that enable small companies with multi- platform environments to economize significantly on the costs of capital investments, system support, and network administration while achieving enterprise-class reliability and an unmatched level of vendor flexibility.

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    Progent's Cisco Meraki wireless AP experts offer online and onsite support services to assist organizations of any size to plan, install, maintain, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to configure and support Meraki-based wireless infrastructure for sites that range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as switches, routers and ASA firewalls to build a seamless ecosystem that delivers the same connectivity, responsiveness, security compliance, ease of management and uptime for wired and Wi-Fi users regardless of their location or device.

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    Progent’s IT outsourcing packages offer economical network consulting for small businesses. Whether it involves planning network architecture, setting up an in-house Help Desk or using an outside one, deploying an updated email system, monitoring your system, or developing an on-line business solution, outsourcing your network technical services can contain costs and minimize uncertainties, allowing IT support budgets to increase in a more moderate and manageable manner than is possible by building up a bulky, all-purpose internal network support staff. Progent’s Outsourcing White Paper and flyers explain how Progent can help you create a protected and highly available network foundation for your critical business software based on Windows including Office XP, Office 2003, and Office 2000.

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    • Postini Installation support
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    E-Mail Guard is Progent's economical anti-spam and virus protection managed service that offers small companies world-class defense from spam, viruses, DHA attacks, and other types of e-mail-based attacks on computer networks. E-Mail Guard is built on Postini's perimeter management technology, a full library of web-based spam filtering and anti-virus services that stop email assaults before they are able to breech the corporate firewall. Perimeter Manager also allows administrators monitor and manage their e-mail systems, regardless of server vendor, hardware type, or geographic location.

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    Progent offers network services for medium size companies with 100 to 250 system clients. The mid-size company or office has typically been an overlooked part of the market for IT support expertise. The cost structures and service access models of major outside service firms make them too expensive for the typical small company or small medium business (SMB), which usually has a minimal IT budget with which to support an IT network whose advanced technology and sophistication are frequently comparable to the networks of far larger companies. Progent's service delivery model, which takes full advantage of remote service, virtual office technology and 24x7 network monitoring, significantly reduces the network maintenance expenses of a small-medium business while offering the small organization with enterprise-level support from professional, world-class consultants with background in a wide range of midsized business technologies. If your mid-sized company or small business is searching for the quality of IT support needed for a mid-size office without budgeting enterprise prices, contact Progent.

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    Small to middle size businesses can now enjoy all the benefits of System Center Operations Manager 2007 and also have quick access to Progent’s Microsoft and Cisco Certified network support professionals. With Progent's affordably priced network support programs, small organizations can choose a simple Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small company networks enterprise-class reliability, security, and productivity.

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