Fast and Affordable Online Support for Albany Networks
Immediate Phone Technical Support for Albany SystemsFor companies located in Albany or anywhere in New York, Progent provides online technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISSP-qualified security experts to handle high-level security design and troubleshooting issues.

Progent's online support experts provide excellent leverage due to the fact that they have the practical background and have access to the advanced technology required to solve most network issues rapidly. Efficient support lowers immediate costs because solutions require minimal billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your company benefits additionally in incidental costs by minimizing or avoiding system downtime and associated losses due to business discontinuity, upset clients, idle workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly valuable in environments that depend on public clouds for vital network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an alternative.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you are charged only for the support that you receive. In contrast to many online support organizations, Progent imposes no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where fast solutions manage to turn into major bills. Progent's penchant for handling technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned a collection of customized tools and proven methodologies which permit the maximum degree of efficiency for online technical support and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's remote service group to access your company's system remotely without compromising corporate security.

Progent's powerful service database system maintains detailed records for all service that Progent's clients have received. Progent's staff service personnel have the benefit of the records of services delivered to each client by any consultant. This history of anomalies and solutions is organized as a quickly exploitable support knowledge base that allows Progent's remote technical engineers to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft make available other vast technical databases and allow quick access to vendors' in-house support staff so Progent's online consulting experts can find optimal solutions in the least time.

Online technical services available from Progent to businesses in Albany and throughout the state of New York include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to allow small and medium-size businesses to utilize the same best-of-breed technology used by some of the industry's top corporations. The ProSight series of network management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup processes and enables rapid recovery of vital data, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top information security companies to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding appliances that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with data security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to assess your company's ability either to stop or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special fields of information technology enables clients to execute critical initiatives economically and on time. Progent's special online engineering solutions include:

  • Call Center Services
    Progent's Help Desk programs for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center services, co-managed Helpdesk support services, and Helpdesk process consulting. Progent's Standard Help Desk Services provide small organizations a complete service desk solution that handles all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.

    Progent's Help Desk Call Center consulting support can assist you in building an efficient new Help Desk Call Center or improving your current organization, evaluating or customizing Call Center software to handle the special demands of your corporation, or adding temporary phone support personnel to reinforce your existing Call Center group during unusually busy events like software migrations, mass updates, or installing new applications.

    Progent's Call Center staff of veteran information technology experts provides your customers in Albany or anywhere in the state of New York quick contact with an efficient support group with substantial background offering telephone-based support and online repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a key driver of business performance, and Progent's target is to fix rather than simply track network issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Team provides phone-based professional engineering expertise and training in special application areas including ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information on Progent's expertise, programming, and training offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Albany, or anywhere in the state of New York, online hybrid network monitoring and reporting by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your business so that your computer support is proactive rather than reactive. By spotting possible problems before they expand into network outages, automated monitoring can avoid inconvenient and costly information system crises. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks powered by a variety of platforms.
How Your Albany Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For companies and startups in Albany or throughout the state of New York, Progent's online computer support engineers are ready to provide expert and affordable system support the moment your business has to have it. More than 15 years of delivering online repair services has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online access technology to fix computer problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Albany organization has a local independent support technician or maintains an in-house IT staff that know how to handle the majority of network problems, Progent’s Microsoft and Cisco certified consultants can offer an easy and transparent virtual expansion of your local resources for situations when your usual service personnel either don't have the time or the knowledge to resolve unexpected system emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Offices in Albany
Progent's online support services enable your Albany business to enjoy the advantages of immediate, enterprise-class network support without the expense of managing an in-house IT staff. Your information system will derive added strategic worth by becoming more reliable, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    For most businesses in Albany or anywhere in New York, local network support resources, whether made up of outside consultants or an in-house maintenance staff, can deal with typical network problems. On the other hand, IT crises sometimes occur when local resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your local service personnel. In these cases, Progent's on-call service professionals give you a convenient, fast, and economical way to augment your local resources and to convey valuable knowledge to increase your capability to deal with downstream problems in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller businesses often rely on independent freelance consultants. Although independent service people carry less overhead than big service companies and can often charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of backup help may force your business to wait for help during an emergency. As your company grows, system downtime and trouble with vital software become more costly. The money you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support expertise to insure your IT system remains up and running.

  • Build a Scalable Basis for Smooth Growth
    Businesses often start with an IT architecture created on a shoestring budget. Without a robust framework, band-aid fixes often get thrown onto a shaky foundation. When a company grows, reliability and expandability issues can hinder the success of the organization. Such poorly designed systems need proper assessment, smart strategic planning, and broad-based technical knowledge to evolve to a network architecture that can deliver the stable foundation to handle vital business requirements and facilitate future growth.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller organizations need guidance and technical training to navigate through an increasingly complex array of product alternatives capable of accelerating business growth and enhancing productivity. Businesses do not need a computer consultant who is trying to earn a commission on a specific vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is built around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match IT consulting with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of technical knowledge, refined remote support tools, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of real-world professional background, at the forefront of network service, executing a wide variety of technical projects for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support staff. This guarantees that you get not just expert IT help, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits per minute. As a result, you pay just for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during normal business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent can concentrate on providing high-value skills where Progent has little competition. Businesses who utilize trusted independent service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.