Fast Remote Help for Albany New York Computer Networks
Urgent Remote Help for Albany SystemsFor companies in Albany New York, Progent provides remote help for networks powered by Microsoft, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with complex infrastructure issues, as well as the assistance of CISSP-certified cybersecurity experts to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts offer excellent value due to the fact that they have the real-world experience and have access to the advanced tools required to resolve most network issues rapidly. Efficient support reduces immediate costs since solutions accumulate minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your site. Your organization saves even more with incidental costs by reducing or eliminating system outages and related costs resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's advanced remote technical support expertise is especially helpful for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's billing policy for online support is designed to leverage your IT service investment. Progent charges per minute for phone consulting, so you are billed only for the services that you actually get. Unlike typical remote service companies, Progent imposes no startup fee or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where quick solutions somehow turn into big invoices. Progent's skill at handling technical issues quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-proven processes that permit the maximum degree of efficiency for remote engineering help and repair for IT networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the experts of Progent's remote service group to link to your company's environment remotely without violating network security.

Progent's powerful service reporting system keeps comprehensive histories for all support that Progent's clients have received. Progent's authorized service personnel have access to the details of assistance provided to each customer by any consultant. This archive of trouble tickets and fixes is structured as a conveniently retrievable internal database that enables Progent's online technical experts to communicate their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft open up other massive support databases and permit fast response from manufacturers' in-house engineering staff so Progent's remote consulting specialists can determine optimal resolutions in the least time.

Online support services available from Progent to businesses in Albany New York include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced technology deployed by some of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical aspects of information technology such as email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that require important updates, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with data security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology enables customers to complete critical initiatives within budget and on time. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center services, shared Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small businesses a complete service desk solution that handles all aspects of online desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progentís Help Desk Co-management services make it possible for your business to split the load for Help Desk services seamlessly between your in-house IT team and Progent's large roster of certified technical support technicians and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution built around the top PSA tool for handling end-user service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Help Desk team of seasoned information technology experts offers your clients in Albany New York immediate assistance from an effective technical support group with years of experience delivering phone support and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center recognition as a crucial enabler of company performance, and Progent's target is to solve instead of merely report IT problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers remote and in-depth engineering support and education in key business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, programming, and training services, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Albany New York online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to suit your environment so your network support is proactive and automated. By detecting emerging issues before they cause crashes, proactive monitoring can ward off disruptive and costly information system crises. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments powered by multiple OS platforms.
How Your Albany Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Albany New York, Progent's online network support specialists can provide professional and economical IT support whenever your business needs it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to solve computer problems quickly while avoiding the cost and lost time that comes with on-premises support calls.

Even if your Albany company has a regular independent consultant or employs an in-house IT staff that can deal with typical network problems, Progentís Microsoft certified engineers can still provide an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the experience to address sudden network crises or particularly challenging integration projects.

Advantages of Progent's IT Support for Companies in Albany New York
Progent's remote technical help services allow your Albany business to have the benefits of timely, enterprise-class IT support without the expense of managing an in-house IT organization. Your information system will acquire added business worth by becoming more reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote expansion of your local IT resources
    For most companies in Albany New York, local network support providers, whether consisting of outside consultants or an internal IT staff, can take care of typical technical problems. However, IT crises sometimes spring up when your regular resources are too busy or absent, and some problems may involve IT products that is unfamiliar to your local support personnel. In these cases, Progent's online support experts offer a convenient, fast, and budget-friendly way to augment your local help and to convey valuable knowledge to improve your capability to resolve downstream issues locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller organizations commonly depend on individual freelance consultants. While freelance consultants carry smaller internal costs than big support firms and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of fallback help may require your company to go without assistance during an IT crisis. As your network expands, system unavailability and trouble with vital software are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of backup service expertise to make sure your IT system remains up and running.

  • Build a Solid Foundation for Smooth Expansion
    Businesses typically start with an IT system implemented on a modest budget. Lacking a proper framework, slap-dash repairs often get thrown onto a shaky foundation. When a company grows, reliability and expandability problems can impede the success of the business. Such badly designed systems need careful assessment, intelligent strategic planning, and extensive IT knowledge to upgrade to a system infrastructure that can deliver the stable foundation to meet current business requirements and ease downstream growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller organizations require guidance and technical training to negotiate an increasingly complex maze of technology options available for promoting business growth and improving efficiency. They hardly need a network engineer who is attempting to resell a certain vendor's products. Network support and product sales can result in a scenario where the recommended solution is designed around a profitable technology rather than the genuine needs of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align IT expertise with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT background, fine tuned support tools, and familiarity with enterprise networking enable companies to escape the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Begin Receiving Online Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.



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    MS Communications Server delivers Instant Messaging and Real Presence in a scalable, world-class solution offering enhanced security, seamless integration with popular Microsoft products, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server allows cost savings and improved business efficiencies, enhanced worker productivity, and stronger IP security. MS Office Communications Server has been replaced by Lync Server, which in turn has been replaced by Skype for Business. Progent's certified IM and Presence consultants offer online and on-premises support and troubleshooting services for your Office Communications Server 2007 deployment and can help you to evaluate the costs and benefits of upgrading to Skype for Business. Progent can also assist you to plan and execute an efficient migration that will add business value to your information network

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    Progentís Cisco-Premier network experts provide professional PIX Firewall support services covering architecture, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector attack security, and secure access services. Extending from compact, easy-to-install desktop devices for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls offer a healthy combination of security, performance and availability for information networks of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated security and connectivity services, including advanced application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible administrative tools. Progentís network experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent offers two ultra-affordable service packages intended to allow small companies to receive a professional network security assessment from a certified security engineer. With Progent's External Network Security Inventory Scan, a security expert administers an extensive test of your network from beyond your firewall to uncover potential risks in the security profile you present to the public. With Progent's Internal Network Security Inventory Scan, a certified security professional executes a network scan from an authorized machine within your company firewall to uncover vulnerabilities to inside assaults. Both security inventory packages are configured and run from a secured remote location.

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    Progent can provide affordable remote support to assist businesses of any size to integrate Amazon AWS cloud services including Amazon EC2 for virtual server hosting, Amazon S3, and Amazon Glacier. Progent can help you with every aspect of Amazon AWS integration including requirements analysis, preparedness assessment, architectural design and review, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance.

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    Progent's seasoned solution designers and software developers can assist your company to build customizations to Microsoft GP that support the special needs of your organization without losing the benefits of seamless Windows integration. Progent can also offer help with a selection of development tools that can be utilized to create integrations with Microsoft Dynamics GP/Great Plains. These integration tools include Microsoft Dexterity, Modifier with VBA, Visual Studio for Dynamics, Extender, eConnect, Web Services for Dynamics GP, and Integration Manager.

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    Progent provides a selection of network service packages for small businesses. These information technology outsourcing and network monitoring services are built around the anticipatory problem handling capabilities of Microsoft System Center Operations Manager, a state-of-the-art network and IT support product that monitors the availability, throughput, and security of your information system and isolates potential troubles before they can bring down your network. With Progent's economically priced network support packages, small companies can choose a basic co-sourcing service program built around Microsoft Operations Manager 2007 with server monitoring, reporting, Help Desk and remote troubleshooting or a complete 24x7 outsourcing solution.

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    Progent's Microsoft-certified professionals have over 10 years of background providing messaging solutions for companies ranging from small businesses to large enterprises. Progent offers affordable consulting for all editions of Microsoft Exchange Server to strengthen email and virus security, configure high availability email environments, and facilitate remote and wireless email access. Progentís Microsoft Exchange support services can assist you in designing and implementing a move from a legacy SMPT server or older Microsoft Email package such as Microsoft Exchange 2003 to Exchange 2016 Server. Progent also provides integration help for Windows 8, Windows 7, Vista, and Windows XP clients running Outlook and can help you integrate Outlook Web App for popular browsers. For e-mail virus protection, spam blocking and data data leak protection, Progent offers Email Guard security services.

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    Progentís Microsoft-certified experts offer small and midsize companies computer consulting, support, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, teams and data. SharePoint Portal Server offers a common spot for your workers or clients to connect to, organize, share and manipulate useful information, documents, and software and to communicate with one another. It allows faster and better decisions, more efficient sharing across groups and more economical business practices. The main goal of SharePoint Server is to gather together, in a relevant way, all of the many sources of knowledge accessible inside and without a business network. Windows SharePoint Services join workers, customers, workgroups and major tasks with the knowledge theyíve developed in a manner that makes data convenient to locate, download and re-use.

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    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats.

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