Immediate Remote Help for Albany New York Computer Systems
Fast Remote Support for Albany SystemsFor organizations in Albany New York, Progent provides online help for computer systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided remote troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure problems, plus the services of CISSP-qualified cybersecurity experts to handle advanced security architecture and diagnostic jobs.

Progent's remote support experts offer excellent leverage because they possess the practical experience and have access to the advanced tools necessary to solve most network issues quickly. This reduces immediate expenses because service calls use up minimal billable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company saves additionally with incidental expenses by minimizing or avoiding system outages and related losses stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote technical support expertise is especially important for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be an alternative.

Progent's pricing model for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike many online support companies, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute granularity and simple model for pricing save you from scenarios where fast fixes somehow end up as big tabs. Progent's penchant for dealing with technical issues quickly means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an array of optimized technologies and field-proven processes which promote the highest degree of effectiveness for online engineering help and repair for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's Technical Response Center to access your network without breaching network security.

Progent's proven service database system keeps extensive documentation of all support that Progent's clients have been provided. Progent's team consultants have the benefit of the history of support rendered to every Progent client by any engineer. This history of trouble tickets and fixes is structured as a readily accessible proprietary knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows over time. Progent's extensive list of certifications and close associations with important technology companies including Cisco and Microsoft open up additional vast technical support knowledge bases and allow fast response from manufacturers' in-house support staff so Progent's remote consulting specialists can arrive at the best solutions in the least time.

Online services offered by Progent to clients in Albany New York include:

Progent's ProSight Flat-rate IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the world's leading enterprises. Progent's ProSight suite of outsourced network management services covers all key areas of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information security standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable non-disruptive backup and rapid restoration of critical files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS lets you avoid data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, human mistakes, malicious insiders, or software bugs. Managed services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your network.

  • Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT system. Besides optimizing the security and reliability of your computer network, Progent's patch management services permit your IT staff to concentrate on more strategic initiatives and tasks that deliver maximum business value from your information network. Learn more about Progent's patch management services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, when you sign into a protected application and enter your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be used as this second form of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register several verification devices. To find out more about Duo identity authentication services, go to Cisco Duo MFA two-factor authentication (2FA) services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of real-time reporting plug-ins designed to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security companies to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT programs. Billing rates for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables clients to complete critical initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that handles all facets of online Level 1 desktop technical support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a significant discount off Progent's regular desktop service rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Call Center consulting services can support you in creating an efficient new Call Center or revamping your current organization, evaluating or enhancing Help Desk Call Center software to handle the unique demands of your corporation, or providing occasional phone support staff to supplement your existing Help Desk group during unusually busy situations like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your clients in Albany New York instant assistance from an effective support resource with substantial background offering telephone-based support and remote troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Call Center perception as a crucial contributor to business performance, and Progent's intent is to resolve instead of simply report technical issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff can supply remote advanced consulting support and training in key application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, custom development, and education for familiar Microsoft business applications including CRM, Project, Office Word, and Microsoft 365 Excel. For more information about Progent's consulting, customization, and education offerings, see Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center2, extend or optimize an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Albany New York remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can tune SCOM for your business so that your IT support is proactive and automated. By detecting emerging issues before they grow into crashes, system monitoring can ward off disruptive and costly network crises. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows environments, or networks based on multiple platforms.
How Your Albany Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Albany New York, Progent's online computer support engineers are ready to provide expert and economical IT help the moment your business requires it. Over 20 years of offering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to fix computer problems quickly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Albany office works with a local independent support technician or maintains a full time IT staff that can deal with day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the time or the experience to handle unexpected network crises or especially complicated integration problems.

Advantages of Progent's Network Help for Offices in Albany New York
Progent's remote support services allow your Albany company to realize the advantages of on-call, expert IT support without the cost of maintaining an in-house IT organization. Your network will derive added strategic value by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient virtual extension of your local IT resources
    For most companies in Albany New York, local network support resources, whether made up of freelance consultants or a full-time IT staff, can deal with the majority of network problems. On the other hand, serious problems may strike when your regular resources are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your local service personnel. In these cases, Progent's on-call service professionals provide a convenient, quick, and economical solution to augment your regular help and to pass on useful information to increase your capability to resolve future issues in-house.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller organizations often depend on independent freelance service providers. Although independent service people carry smaller internal costs than larger consulting companies and can afford to charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in training, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your business expands, network unavailability and trouble with critical applications are more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of backup service experts to make sure your network is always available.

  • Build a Scalable Basis for Seamless Growth
    Companies typically begin with an information architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes often get piled onto a shaky foundation. As a company grows, reliability and expandability problems can impede the productivity of the organization. Such poorly designed systems require careful assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a system architecture able to offer the solid foundation to meet critical business demands and ease future expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller companies require advice and technical training to negotiate an increasingly complicated array of technology options available for accelerating business growth and enhancing efficiency. Businesses do not need a network consultant who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a scenario where the proposed solution is built around a predetermined product rather than the genuine requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align technical consulting with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT background, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent adds value by offering:

How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.



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