Fast and Affordable Remote Technical Support for Albany New York Computer Networks
Immediate Phone Help for Albany SystemsFor organizations in Albany New York, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting issues.

Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology needed to resolve most information system issues rapidly. This reduces immediate costs since solutions use up minimal billable minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization saves additionally in indirect costs by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote technical support experience is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.

Progent's billing policy for remote help is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the services that you receive. In contrast to many remote support companies, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and clean model for billing save you from situations where quick solutions somehow end up as large invoices. Progent's skill at solving problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized technologies and proven processes which ensure the highest level of effectiveness for online help and repair for IT systems of any size. Progent offers safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to connect to your system without breaching corporate security.

Progent's sophisticated technical support database application includes thorough documentation for the service that Progent's clients have been provided. Progent's authorized engineers have access to the records of services delivered to each Progent customer by every consultant. This archive of problems and solutions is structured as a readily accessible proprietary knowledge base that allows Progent's remote support professionals to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online service experts can determine optimal resolutions in the least time.

Online technical support services available from Progent to companies in Albany New York include:

Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has worked with leading backup product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid recovery of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your network.

  • Progent's Patch Management: Patch Management Services
    Progent's managed services for patch management offer businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to optimizing the security and reliability of your IT network, Progent's software/firmware update management services permit your IT staff to focus on more strategic initiatives and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and enter your password you are requested to verify who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. For details about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing suite of in-depth management reporting tools designed to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of information technology enables clients to complete critical initiatives economically and on time. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Call Center service offerings for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.

    Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.

    Progent's Help Desk Call Center staff of experienced information technology consultants gives your customers in Albany New York quick contact with a dependable support resource with extensive background providing telephone-based consulting and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a major driver of company performance, and Progent's intent is to fix instead of merely record network problems.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff offers online and in-depth consulting expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more on Progent's expertise, programming, and training services, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Albany New York remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By detecting potential problems before they cause downtime, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a variety of OS platforms.
How Your Albany Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Albany New York, Progent's phone-based computer support engineers can deliver effective and cost-effective IT help whenever your organization requires it. Over two decades of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to solve network problems quickly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Albany company has a local independent support technician or employs a full time organization that can deal with typical computer problems, Progent's Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to address unexpected network crises or particularly tough integration projects.

Details of Progent's Online Computer Services for Albany New York
Progent's phone help, Internet-based repair, system security consulting, and system management services give companies in Albany New York unparalleled leverage for your support budget. Whether you need occasional phone support and remote network repair or full-time Help Desk support and system management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the cost and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT knowledge, refined support software, and familiarity with enterprise networking allow businesses to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.



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