Fast and Affordable Online Technical Support for Albany New York Information Networks
For companies located in Albany New York, Progent offers online help for information systems based on Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to help with advanced security design and diagnostic issues.
Progent's online support engineers offer excellent value because they possess the real-world background and are equipped with the advanced tools needed to solve most network issues quickly. Efficient support reduces direct expenses since service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect expenses by minimizing or avoiding system downtime and associated costs stemming from business discontinuity, upset clients, idle workers, and distracted management. Progent's extensive online consulting know-how is particularly important for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where onsite tech support may not be useful.
Progent's billing policy for remote help is structured to leverage your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay only for the services that you receive. Unlike many online service firms, Progent asks for no initialization charge or minimum job duration. Progent's per-minute granularity and clean model for billing save you from scenarios where fast fixes manage to end up as major bills. Progent's penchant for disposing of problems efficiently means you saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-proven processes which ensure the highest level of efficiency for online engineering help and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to connect to your system remotely without compromising corporate security.
Progent's sophisticated customer support database system includes extensive records for all support that Progent's customers have received. Progent's team service personnel have the benefit of the specifics of assistance provided to each client by every engineer. This database of anomalies and responses is organized as a readily searchable proprietary database that permits Progent's online support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with major vendors such as Cisco and Microsoft open up additional extensive technical support databases and allow quick response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can find the best resolutions promptly.
Online support offered by Progent to customers in Albany New York include:
Certified Windows Experts
Progent's Microsoft-premier remote support experts can provide computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint Server 2019 planning and integration, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management, and Office Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server training,
Microsoft Access Development and Training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of affordable desktop support services to assist you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's desktop support services cover areas such as providing Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for network engineers, and validates a person's networking knowledge at the expert level. Cisco-qualified CCIEs know how to resolve even the most complex challenges occurring in network infrastructure planning, deployment, administration, security, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in analyzing problems with IOS network management tools and coming up with workarounds or identifying software updates. Cisco CCIEs provide excellent value since their broad experience permits them to resolve problems quickly. In common instances, less experienced consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of the latest on-line support tools to perform fast, secure, and economical analysis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco-qualified CCIEs offer help for the entire range of Cisco's top-selling selection of connectivity devices by providing consulting services that include:
CISSP and ISSAP Certified Network Security Experts
Progent's accredited CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection services to strengthen the defenses of your Windows, macOS and OS X, or Linux network against internal or external threats or assist you to recuperate quickly after a damaging breach. Security consulting services available from Progent cover comprehensive data security and compliance analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; fast cleanup after malicious attacks; setting up firewalls; building secure architectures for remote and mobile connectivity; guarding your email infrastructure against viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers expert online support to help companies of any size connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid network models that combine local resources along with public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud integration consulting. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to specify, automate and verify a repeatable runbook for recovering services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, updates and fixes and can generate reports to confirm full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a DR system based on VMware SRM.
Progent's VMware vSphere consultants have in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud environments that provide high uptime, security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high level of automation independent of the hardware making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer online consulting services to cover a wide array of information technologies such as network architecture, email solutions, network and process security, plus UNIX and Windows integration. For server hardware consolidation and easy management in environments that incorporate Linux and Windows, Progent can provide VMware integration and Citrix XenServer support. Progent can also help with transitioning from legacy applications to MS Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support costs.
Major Linux platforms for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. Progent's ProSight series of IT management outsourcing services covers all critical facets of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also help you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient security and backup system that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:
How Your Albany Company Can Contact Progent's Remote Service Professionals
Call Center Support
Progent's Help Desk Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, co-managed Help Desk support services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller businesses an end-to-end solution that handles all aspects of online desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging issues.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's nationwide pool of seasoned desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced support solution built around the leading professional services automation platform for managing service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk team of experienced information technology consultants offers your clients in Albany New York immediate assistance from an efficient support group with years of background offering telephone-based help and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center recognition as a key enabler of company productivity, and Progent's policy is to solve instead of simply annotate technical issues.
- Applications Support: Education, Customization, and Problem Solving
Progent's Applications Consulting staff can supply phone-based and in-depth consulting expertise and education in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's expertise, customization, and education offerings, visit Progent's Business Application Experts Group.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring Support
Progent offers companies in Albany New York online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to accommodate your environment so that your computer support is proactive and automated. By spotting potential problems before they result in network outages, proactive monitoring can ward off disruptive and expensive information system crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems based on a variety of platforms.
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For organizations and new ventures in Albany New York, Progent's phone-based computer support engineers are ready to provide expert and cost-effective system support whenever your business requires it. More than a decade of delivering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune remote access tools to repair IT problems quickly while avoiding the cost and lost productivity associated with on-premises support visits.
Even if your Albany business deals with a regular freelance support technician or maintains an in-house organization that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to solve unexpected network emergencies or particularly complicated integration problems.
Benefits of Progent's Network Help for Companies in Albany New York
Progent's online IT consulting services allow your Albany company to enjoy the advantages of on-call, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will acquire added strategic value by becoming increasingly available, productive, and secure. Benefits to your company include:
- Convenient virtual extension of your on-site IT resources
For most businesses in Albany New York, nearby computer support resources, whether made up of independent consultants or an internal IT staff, can deal with typical network issues. However, serious problems might occur when local resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your usual support people. In these instances, Progent's online support specialists offer a convenient, quick, and economical way to augment your regular resources and to pass on useful information to improve your capability to resolve downstream issues locally.
- Reduced Reliance on Individual Service Providers
For IT maintenance, smaller organizations often rely on independent freelance service providers. Although freelance service people have less overhead than big support firms and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on a trip, or in training, the absence of backup help may require your business to wait for assistance during an IT crisis. As your company grows, system unavailability and problems with critical applications become more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service experts to make sure your IT system stays available.
- Create a Scalable Foundation for Seamless Expansion
Businesses typically begin with an IT system implemented on a shoestring budget. Without a scalable infrastructure, slap-dash fixes can get thrown on top of an unstable foundation. When a network grows, stability and scalability problems can hinder the success of the business. Such poorly built systems need proper analysis, intelligent long-term planning, and extensive technical knowledge to evolve to a network infrastructure able to offer the stable foundation to meet current business demands and ease future expansion.
- Work with Solution Providers Instead of Product Vendors
Smaller offices need advice and technical training to navigate through an increasingly complex array of product options available for accelerating business growth and enhancing efficiency. Businesses hardly need a network engineer who is attempting to resell a certain vendor's technology. Network consulting and product selling can lead to a scenario where the proposed
solution is built around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts by offering just services instead of products. This enables Progent to align technical expertise with the real needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of IT background, fine tuned remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Computer Help from Progent?
- Certified Knowledge of Microsoft's Complete Range of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server products with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 R2 migration, Windows Server 2003 upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.
- Value Pricing
Progent's pricing policy is to bill for phone support and on-premises visits by the minute. Consequently, you are invoiced just for received services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services provided during normal working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.
- Full Documentation of IT Services
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support reports sent by each staff member to every client. The discipline of documenting and archiving service activity allows more efficient support and avoids a slew of typical problems such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the only support firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in downtime, network monitoring can save your IT network from painful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.