Fast Online Technical Support for Albany New York Networks
Urgent Online Technical Support for Albany SystemsFor businesses located in Albany New York, Progent offers online help for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the services of CISSP-qualified security experts to help with high-level security architecture and troubleshooting issues.

Progent's online support experts provide excellent leverage because they have the real-world background and are equipped with the sophisticated tools needed to resolve most network issues rapidly. This reduces direct expenses since service calls accumulate fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization benefits even more in indirect costs by reducing or avoiding system outages and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive online consulting expertise is especially important for organizations that rely on public clouds for critical infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be an option.

Progent's billing model for online support is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the support that you receive. Unlike typical remote service organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing prevent situations where speedy. minor solutions somehow turn into substantial bills. Progent's penchant for solving problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized technologies and proven processes which promote the maximum level of efficiency for remote help and troubleshooting for information systems of all sizes. Progent's Technical Response Center can link to your system without compromising system security.

Progent's sophisticated customer support database system maintains extensive histories describing all service that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of services delivered to every customer by every Progent consultant. This database of problems and resolutions is stored as a conveniently accessible support knowledge base that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's support services improves over time. Progent's high-level certifications and close associations with major technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and permit fast access to manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to find the best solutions promptly.

Online support services available from Progent to clients in Albany New York include:

ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by many of the world's top corporations. The ProSight suite of IT management outsourcing services addresses all key areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has worked with advanced backup/restore product companies to create ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and monitor your data backup processes and enable transparent backup and rapid recovery of important files/folders, applications, images, and VMs. ProSight DPS lets you protect against data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or software bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can help you to identify which of these fully managed services are best suited for your network.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's support services for patch management provide organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT team to concentrate on more strategic projects and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.

  • ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo MFA service plans incorporate Cisco's Duo technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification with iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you log into a secured application and enter your password you are asked to confirm who you are on a unit that only you have and that is accessed using a different ("out-of-band") network channel. A broad range of out-of-band devices can be utilized for this second form of authentication including an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You may register multiple verification devices. To learn more about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for access security.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of real-time and in-depth management reporting tools designed to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, optimize and debug their networking appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk services, co-managed Help Desk services, and Call Center consulting. Progent's Standard Help Desk Services offer smaller organizations a complete solution that handles all facets of remote Level 1 desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues.

    Progent's Call Center consulting support can assist you in creating an effective new Call Center or revamping your existing organization, selecting or modifying Help Desk application software to address the unique requirements of your corporation, or providing occasional phone support staff to work with your in-house Call Center resources to deal with high-demand situations like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced information technology experts provides your clients in Albany New York quick assistance from a reliable network service resource with extensive experience delivering telephone-based consulting and remote repair service for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk perception as a crucial contributor to business efficiency, and Progent's intent is to solve instead of merely annotate network issues.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group provides remote advanced engineering support and education in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, Office Project, Microsoft 365 Word, and Office Excel. To learn additional information about Progent's expertise, customization, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center consulting experts offer world-class remote and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of Microsoft System Center2, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver businesses in Albany New York remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to fit your business so that your IT support is proactive rather than reactive. By exposing possible problems before they cause network outages, system monitoring can avoid disruptive and costly information system breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments based on a variety of platforms.
How Your Albany Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Albany New York, Progent's phone-based computer support engineers can deliver professional and affordable system support whenever your organization has to have it. More than 20 years of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity technology to repair IT problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Albany business deals with a regular freelance consultant or employs a full time IT staff that know how to handle the majority of computer problems, Progent's Microsoft certified consultants can provide an easy and transparent remote extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to resolve sudden system crises or particularly complicated integration projects.

Details of Progent's Online Computer Support for Albany New York
Progent's online support, remote troubleshooting, network security consulting, and network administration services offer businesses in Albany New York unparalleled leverage for your support investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's experts can deliver your office enterprise-level IT support while permitting you to eliminate the cost and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, depth of IT experience, fine tuned support software, and familiarity with corporate IT allow offices to escape the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, in the trenches of network service, performing a broad variety of IT tasks for an extensive array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This means that you get not just world-class IT capability, but also a consultant with field-tested approaches for using computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises help by the minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment for services provided during normal working hours. Many support firms demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has few competitors. Businesses who utilize familiar freelance consultants or who employ in-house support staffs benefit when Progent passes on information about new technology and tested processes to make their networks more reliable, secure, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock network tracking services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.



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    Cisco has designed an extensive product line of routers including routers built to provide the protection, performance, and availability demanded by organizations from branch offices to global enterprises and ISPs. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved fault tolerance and system uptime. Progent can help you choose and integrate Cisco routers to establish a solid foundation for your IT system and to make it easy to expand as you support new users, start new offices, install new services, open your network to clients and partners, and support a more mobile workforce. Progent offers expertise in a variety of routers based on Cisco's IOS operating system, including Cisco's 800 series of small business VPN routers, Cisco 1800 and 2800 ISR routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, as well as legacy 2500 and 2700 Routers.

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    Microsoft 365, formerly branded Office 365, is Microsoft's extensive suite of client productivity applications and cloud-hosted services offered on a monthly or annual subscription basis. Microsoft 365 programs and cloud services are available in an array of subscription plans targeted at markets from students and households to enterprises. Progent can provide fast and affordable online access to consultants with expertise in Microsoft, Mac, Apple iOS, and Android platforms. Progent can help you to understand the many subscription options available with Microsoft 365 and configure your information network with Microsoft 365 so you realize top business value. Progent offers expertise with multi-platform networks that include Windows, macOS, and Linux software. Progent can also help your business to create and maintain hybrid networks that transparently combine on-premises and cloud-based resources.

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    Microsoft Small Business Server (SBS) is a low-cost collection of server products that provides the foundation for a feature-rich but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET components bundled with Small Business Server calls for an IT expert with hands-on background and extensive knowledge in planning and building effective end-to-end information technology solutions. Progent's Microsoft-certified consultants have broad experience with the technologies incorporated in SBS 2011 and Microsoft SBS 2008. This experience ensures you success in deploying, managing, and troubleshooting IT environments based on the Microsoft SBS suite of servers and programs.

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    Progent's UNIX platform support services offer small businesses and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This wide range of expertise offers you a convenient single source to show you how to build and manage a protected and reliable mixed-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX such as macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
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