Fast Online Support for Albany New York Networks
Immediate Phone Help for Albany SystemsFor organizations in Albany New York, Progent provides online technical support for networks based on Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to help with challenging infrastructure problems, as well as the services of CISSP-qualified security experts to help with high-level security design and troubleshooting issues.

Progent's online support experts offer exceptional value due to the fact that they possess the real-world background and have access to the advanced tools required to resolve most network problems quickly. Efficient support lowers immediate expenses since solutions require minimal billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your company benefits even more with incidental expenses by minimizing or eliminating network downtime and related losses due to business disruption, upset clients, idle employees, and de-focused management. Progent's advanced remote technical support experience is particularly valuable in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite tech support may not be useful.

Progent's pricing policy for remote help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike typical remote service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing do away with situations where fast solutions somehow end up as major bills. Progent's penchant for dealing with technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized tools and field-tested methodologies which ensure the highest degree of efficiency for remote technical support and repair for IT systems of all sizes. Progent's remote service group can interface to your environment without violating corporate security.

Progent's advanced customer support reporting application stores thorough histories describing all service that Progent's customers have received. Progent's authorized consultants have access to the history of assistance delivered to every Progent customer by any Progent engineer. This database of trouble tickets and solutions is organized as a quickly retrievable proprietary knowledge base that enables Progent's remote technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft open up other massive technical support knowledge bases and allow quick response from manufacturers' internal engineering staff so Progent's online consulting specialists are able to find the most efficient resolutions promptly.

Remote support offered by Progent to customers in Albany New York include:

Progent's ProSight Subscription-based Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to utilize the same advanced technology deployed by many of the industry's leading enterprises. The ProSight portfolio of IT management outsourcing services addresses all critical areas of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the complete malware attack lifecycle including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also assist your company to install and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup processes and allow transparent backup and rapid restoration of critical files, applications, images, and virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious employees, or application glitches. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to identify which of these fully managed services are best suited for your IT environment.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. In addition to maximizing the security and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT team to focus on more strategic projects and activities that deliver maximum business value from your information network. Read more about Progent's patch management support services.

  • ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a secured application and give your password you are requested to verify your identity on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of out-of-band devices can be utilized for this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. For more information about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing suite of in-depth management reporting plug-ins created to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-through or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their networking hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to stop or recover quickly after an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT programs. Progent's charges for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables customers to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and management reports. Progent offers help desk services at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progent's Call Center consulting support can assist you in establishing an effective new Call Center or improving your established one, identifying or modifying Call Center software to meet the special requirements of your company, or providing temporary online personnel to supplement your existing Help Desk group during demanding situations such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk staff of experienced network consultants offers your computer users in Albany New York rapid contact with an effective support group with extensive background delivering telephone-based consulting and remote troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center perception as a key contributor to business efficiency, and Progent's intent is to resolve and not simply annotate network issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Group can supply phone-based advanced engineering expertise and training in special application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft applications including CRM, Office Project, Microsoft 365 Word, and Office Excel. To read more information on Progent's consulting, customization, and training services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide advanced remote and onsite support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center2, expand or tune your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in Albany New York remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to accommodate your business so that your computer support is proactive rather than reactive. By anticipating possible problems before they evolve into downtime, automated monitoring can minimize inconvenient and expensive network crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Windows environments, or environments powered by a combination of operating systems.
How Your Albany Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Albany New York, Progent's online network support specialists are ready to deliver expert and affordable IT support the moment your company needs it. More than two decades of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to repair IT problems rapidly while avoiding the cost and lost time that comes with in-person support calls.

Even if your Albany organization works with a local freelance support technician or employs an in-house organization that can handle day-to-day computer issues, Progent's Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to resolve unexpected system emergencies or particularly complex integration projects.

Features of Progent's Online Computer Support for Albany New York
Progent's phone support, Internet-based repair, system security consulting, and network administration services offer businesses in Albany New York the greatest leverage for your support investment. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk call center support and network administration, Progent's experts can deliver your organization enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT experience, refined remote support tools, and understanding of corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.



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    Barracuda Backup is an affordable, subscription backup and disaster recovery platform for small and mid-size businesses. A Barracuda Backup deployment can incorporate a purpose-built hardware appliance built by Barracuda or a virtual appliance with similar functionality but which utilizes your existing storage infrastructure. Barracuda Backup protects vital business data produced locally, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad range of consulting support services to help your business to design, configure, operate and troubleshoot a BDR system built on Barracuda technology.

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    Progent can assist your company to plan and execute an efficient migration from a Sun Solaris-based IT system to a network based on MS Windows and suited for running Microsoft's popular office productivity products, commercial applications, and developer tools. Progent's Sun Solaris, Windows and Cisco consultants and software development specialists can assist you to preserve your data and reduce business disruption by developing an effective transition strategy that protects your current assets in Solaris software and infrastructure. UNIX-to-Windows transition consulting expertise offered by Progent include analysis of current environment, migration strategy and validation, Exchange migration support, data and application transition, and server and storage system migration and economization.

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    Progent's certified ISA Server consulting experts have long experience developing Microsoft ISA Server-based security installations for IT networks with multiple offices, mobile users, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can help your company in planning and implementing a configuration of ISA Server 2000 or ISA Server 2004 that meets your network security requirements without adversely limiting your IT system accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.

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    Microsoft Lync 2013, renamed Skype for Business, allows organizations of any size to create a centrally managed and secure communications ecosystem that permits a Bring-Your-Own-Device computing model with instant messaging, presence, audio/video and web conferencing with application sharing, and both IP and PSTN calling enabled for a broad range of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync Server 2013 consultants and system architects can assist you to assess the business benefits of Lync 2013, design an on-premises, cloud-resident (with Microsoft Lync Online) or hybrid model suitable for your current and future plans, implement Lync Server 2013 in a way that expedites your ROI, and provide custom online and on-premises training to your management team and end users. Progent has in-depth expertise in critical pieces of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange, and Progent can assist you to combine Lync 2013 with key Microsoft Office and Microsoft 365 applications such as Outlook and PowerPoint.

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    Progent's ProSight family of managed IT services are designed to offer businesses who maintain small in-house network administration and support teams with affordable access to world-class management tools and technical expertise. Benefits of the ProSight line of managed services include flat-rate IT management costs, automation of common administrative processes, ongoing absorption of new technology, graceful transition from legacy systems to modern solutions, improved alignment of information technology with business objectives, access to veteran network consultants, and allowing management to focus on business instead of fast-evolving computer technology.

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