Immediate Online Support for Albany New York Computer Networks
For companies in Albany New York, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to handle complex networking problems, as well as the services of CISSP-qualified security consultants to help with high-level security design and troubleshooting jobs.
Progent's online technical support engineers provide exceptional leverage due to the fact that they have the real-world background and are equipped with the advanced technology required to resolve the majority of network problems rapidly. This lowers direct expenses since solutions use up fewer chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits even more in incidental costs by reducing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is especially helpful for organizations that depend on public clouds for critical network infrastructure or software such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises IT support may not be useful.
Progent's billing policy for online help is structured to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. In contrast to many online service companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for billing eliminate scenarios where quick solutions somehow end up as major bills. Progent's skill at disposing of technical issues quickly means you spends less money.
Progent's Remote Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized technologies and field-proven methodologies that allow the maximum degree of efficiency for remote technical support and troubleshooting for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's online support team to communicate with your company's computer system remotely without violating system security.
Progent's proven technical support database application maintains thorough records for the support that Progent's clients have been provided. Progent's staff service personnel have access to the history of assistance delivered to each Progent customer by any consultant. This database of anomalies and solutions is organized as a quickly retrievable internal database that allows Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level accreditations and working associations with key technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow quick response from manufacturers' in-house product engineers so Progent's online consulting specialists can arrive at the most efficient resolutions promptly.
Remote services offered by Progent to companies in Albany New York include:
Authorized MS Windows Experts
Progent's Microsoft-certified online service professionals offer computer system troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a wide range of platform support services including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 planning and configuration, SharePoint 2016 migration consulting, Microsoft Teams integration, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Microsoft Access Programming,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a wide range of affordable PC desktop consulting and support services to help your business to install, integrate, troubleshoot, and manage desktop PCs and notebooks based on Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 upgrade support as well as System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your PCs along with your web-facing mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE certification is the premier recognition for networking engineers, and certifies a person's technical knowledge at the expert level. CCIEs can resolve even the most complex challenges surrounding network design, deployment, administration, protection, and problem solving. CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or identifying program patches. CCIEs offer excellent cost-effectiveness since their deep experience allows them to solve problems quickly. In many instances, less seasoned engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified engineers can connect to your computer system using sophisticated remote support technology to perform fast, secure, and affordable analysis and repair.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading selection of connectivity products by offering services that include:
CISSP, ISSAP, and CISM Certified System Security Professionals
Progent's accredited CISM and CISSP security and compliance consultants can provide a variety of system protection solutions that can bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or assist you to clean up quickly after a damaging penetration. Security solutions available from Progent cover thorough network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm attacks; setting up firewalls; establishing secure architectures for off-site and mobile communication; defending your messaging system from spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting services to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of background delivering high-level consulting support online, and Progent can help you complete your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the physical components used by the basic network infrastructure.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X specialists can provide online support services to address a wide array of computer technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server economization and easy administration in environments that incorporate Linux-based systems with Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with migration from legacy applications to Windows or Linux-powered environments. Progent's team-based approach to resolving technical issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent remote help troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Mac OS X
Berkeley UNIX (BSD)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to utilize the same best-of-breed technology deployed by some of the industry's leading corporations. Progent's ProSight line of network management outsourcing services covers all critical aspects of information technology including email protection, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPAA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these important areas of computer technology allows clients to execute critical projects within budget and on time. Progent's special online engineering services include:
How Your Albany Business Can Contact Progent's Remote Support Professionals
Help Desk Call Center Expertise
Progent's Call Center service options for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Call Center process consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent offers service desk support at a significant discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues.
Progent's Help Desk consulting expertise can guide you in building an effective new Help Desk or revamping your established one, evaluating or modifying Call Center application software to meet the unique requirements of your business, or providing occasional online personnel to reinforce your existing Help Desk resources during demanding scenarios like software migrations, major updates, or installing new applications.
Progent's Call Center team of veteran network professionals gives your workers in Albany New York quick assistance from a reliable technical support group with years of experience delivering telephone-based consulting and remote troubleshooting for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a significant driver of company productivity, and Progent's target is to resolve rather than simply report IT issues.
- Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Group provides online advanced consulting support and training in key application areas such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, customization, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, custom development, and education offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Services
Progent can deliver companies in Albany New York remote hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so your IT support is proactive rather than reactive. By exposing potential trouble spots before they cause downtime, remote monitoring can ward off stressful and costly information system breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks based on a mix of platforms.
To contact Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Albany New York, Progent's phone-based network support specialists are ready to provide professional and economical system help the moment your organization has to have it. More than 15 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost productivity associated with in-person service calls.
Even if your Albany business works with a regular freelance support technician or maintains an in-house IT staff that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to fix unexpected system crises or especially complex integration projects.
Benefits of Progent's IT Support for Organizations in Albany New York
Progent's remote IT consulting services allow your Albany organization to have the benefits of immediate, world-class network support without the cost of maintaining an in-house IT staff. Your information system will derive greater business worth by becoming more available, efficient, and secure. Advantages to your business include:
- Seamless remote expansion of your local support resources
For most organizations in Albany New York, local computer support resources, whether made up of independent consultants or an internal IT staff, can resolve typical network problems. On the other hand, IT crises can spring up when local resources are too busy or unavailable, and some problems may involve technology that is beyond the scope of your usual service people. In these instances, Progent's on-call service professionals provide a convenient, quick, and economical way to augment your regular help and to pass on valuable knowledge to improve your capability to resolve downstream problems in-house.
- Reduced Reliance on Individual Consultants
For network support, smaller offices commonly depend on individual freelance consultants. Although freelance consultants carry less overhead than big service companies and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the lack of reserve personnel may force your company to wait for help during an emergency. As your business grows, system downtime and trouble with vital applications become more expensive. The money you thought you were saving on a freelancer can be consumed fast by lost productivity. Progent offers an on-call source of reserve support expertise to insure your network stays up and running.
- Create a Solid Foundation for Smooth Growth
Companies typically start with an information system created on a modest budget. Lacking a proper infrastructure, band-aid fixes often get piled on top of a shaky foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. Such poorly designed environments require careful analysis, intelligent long-term planning, and extensive technical knowledge to upgrade to a system architecture able to provide the stable foundation to meet current business demands and ease future expansion.
- Work with Solution Providers Rather Than Technology Vendors
Smaller offices require advice and technical training to negotiate an increasingly complex maze of product alternatives capable of promoting business growth and enhancing efficiency. They do not need a network engineer who is attempting to sell a specific vendor's technology. IT consulting and product sales can lead to a scenario where the recommended
solution is designed around a predetermined technology rather than the true requirements of a business. Progent eliminates these conflicts of interest by selling only services instead of products. This enables Progent to align IT consulting with the best needs of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, depth of technical experience, fine tuned support software, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.
Progent adds value by providing:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, at the front lines of network support, executing a broad range of IT tasks for an extensive array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting team. This means that you get not just world-class IT skills, but also a support engineer with proven approaches for applying technical knowledge to fix actual network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site help by the minute. Consequently, you owe only for delivered services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no service activation charge and asks no monthly commitment for support services provided during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you won't be forced to permit minor problems to fester.
- Full Records of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by each consultant to every client. The practice of detailing and archiving support records allows more effective service and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer round-the-clock remote tracking services based on MS Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating potential issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability losses.
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.