Fast and Affordable Remote Technical Support for Albany New York Computer Networks
For organizations in Albany New York, Progent provides online technical support for networks based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity consultants to help with advanced security architecture and troubleshooting issues.
Progent's online technical support experts provide exceptional value due to the fact that they possess the real-world background and are equipped with the advanced technology needed to resolve most information system issues rapidly. This reduces immediate costs since solutions use up minimal billable minutes. Online help also eliminates the cost of sending a consultant to your site. Your organization saves additionally in indirect costs by minimizing or avoiding system downtime and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote technical support experience is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite support may not be useful.
Progent's billing policy for remote help is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the services that you receive. In contrast to many remote support companies, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and clean model for billing save you from situations where quick solutions somehow end up as large invoices. Progent's skill at solving problems efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized technologies and proven processes which ensure the highest level of effectiveness for online help and repair for IT systems of any size. Progent offers safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to connect to your system without breaching corporate security.
Progent's sophisticated technical support database application includes thorough documentation for the service that Progent's clients have been provided. Progent's authorized engineers have access to the records of services delivered to each Progent customer by every consultant. This archive of problems and solutions is structured as a readily accessible proprietary knowledge base that allows Progent's remote support professionals to share their experiences company-wide to make sure that the quality of Progent's support grows daily. Progent's extensive list of accreditations and close relationships with major vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online service experts can determine optimal resolutions in the least time.
Online technical support services available from Progent to companies in Albany New York include:
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Authorized MS Windows Experts
Progent's Microsoft-premier online support experts can provide computer system problem solving and consulting help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist you with a wide range of platform support services such as Microsoft Windows Server 2022 planning and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2019 deployment,
MS Exchange 2016 migration, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management, and Microsoft Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 support, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop support services to assist you business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop support services include providing Windows 11 system design and upgrade support and Windows 10 configuration consulting, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the management of your PCs and web-facing tablets and smartphones.
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Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier accreditation for network infrastructure engineers, and certifies a consultant's network technology skills at the expert level. Cisco CCIEs know how to deal with the most difficult issues encountered in network infrastructure planning, integration, management, security, and problem solving. CCIEs operate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network management utilities and developing alternate approaches or identifying software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their depth of expertise enables them to solve problems quickly. In common instances, less experienced consultants can wrestle for hours or days with identical tasks that a CCIE can dispose of in minutes. Progent's Cisco-qualified CCIE consultants can communicate with your environment via the latest on-line troubleshooting tools in order to perform quick, safe, and economical analysis and remediation.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York
Progent's CCIEs offer expertise in all of Cisco's top-selling selection of networking devices by offering services that include:
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CISM and CISSP Premier Network Security Professionals
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants offer a range of system protection solutions to improve the immunity of your Windows, Apple macOS and OS X, or Linux environment against attacks or assist your company to clean up quickly after a damaging penetration. Security services offered by Progent include: thorough information security assessment utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick cleanup after malicious assaults; installing firewalls; building secure architectures for remote and mobile access; securing your email infrastructure against spam and DHA attacks; and setting up 24x7 network monitoring.
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Cloud Integration

Progent offers advanced remote consulting support to help companies of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Microsoft 365 integration with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
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VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering applications and services rapidly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for administering private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high level of automation independent of the hardware used by the basic network infrastructure.
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UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide online consulting services to address a wide range of computer technologies such as system architecture, email solutions, network and process security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified administration in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also help with transitioning from older systems to MS Windows or Linux environments. Progent's team-based approach to solving network issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.
Major Linux versions for which Progent offers expert support include:
RedHat Linux
SUSE
Debian GNU/Linux
Slackware Linux
Ubuntu
Progent's ProSight Flat-rate IT Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior analysis technology to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including filtering, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with leading backup product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and rapid recovery of critical files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business avoid data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user mistakes, ill-intentioned insiders, or application glitches. Managed backup services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your network.
- Progent's Patch Management: Patch Management Services
Progent's managed services for patch management offer businesses of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving information network. In addition to optimizing the security and reliability of your IT network, Progent's software/firmware update management services permit your IT staff to focus on more strategic initiatives and tasks that deliver maximum business value from your information network. Learn more about Progent's software/firmware update management support services.
- ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
Progent's Duo authentication services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a secured application and enter your password you are requested to verify who you are via a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide range of devices can be used for this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register multiple verification devices. For details about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services for access security.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of in-depth management reporting tools designed to work with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex management activities, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup environment that meets your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology programs. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of information technology enables clients to complete critical initiatives economically and on time. Progent's special online engineering solutions include:
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Help Desk Services
Progent's Call Center service offerings for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve challenging issues.
Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and metrics.
Progent's Help Desk Call Center staff of experienced information technology consultants gives your customers in Albany New York quick contact with a dependable support resource with extensive background providing telephone-based consulting and remote repair service for networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center perception as a major driver of company performance, and Progent's intent is to fix instead of merely record network problems.
- Applications Services: Training, Development, and Troubleshooting
Progent's Applications Experts staff offers online and in-depth consulting expertise and training in specific business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more on Progent's expertise, programming, and training services, see Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer world-class remote and onsite expertise for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center2, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Albany New York remote IT infrastructure monitoring and reporting by providing System Center Operations Manager expertise. Progent can tune SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By detecting potential problems before they cause downtime, remote monitoring can minimize disruptive and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a variety of OS platforms.
How Your Albany Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based assistance with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Albany New York, Progent's phone-based computer support engineers can deliver effective and cost-effective IT help whenever your organization requires it. Over two decades of providing remote repair services has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to solve network problems quickly while eliminating the cost and lost time that comes with in-person service calls.
Even if your Albany company has a local independent support technician or employs a full time organization that can deal with typical computer problems, Progent's Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to address unexpected network crises or particularly tough integration projects.
Details of Progent's Online Computer Services for Albany New York
Progent's phone help, Internet-based repair, system security consulting, and system management services give companies in Albany New York unparalleled leverage for your support budget. Whether you need occasional phone support and remote network repair or full-time Help Desk support and system management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the cost and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Experts
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Albany New York and is also ideal for networks in more remote areas that lack consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft products. As a Microsoft Partner consulting firm, Progent has the advantage of a wide range of Microsoft support utilities, service databases, and continuing training.
- Per Minute Billing to Reduce Costs
Progent offers remote support on a per-minute basis, so you pay only for the support you use. Progent has no minimum fee for online help and asks for no monthly subscription fee for services provided during normal working hours. This protects you from facing big bills for routine fixes.
- Availability of Cisco Certified Network Architecture Specialists
Progent's certified experts for Cisco offers the services of on-staff professionals with experience in designing, implementing, and supporting networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build fast, reliable, and protected infrastructure for fixed and mobile networking.
- Application Specialists Consulting
Progent's core support services consist of technology integration, MS Exchange Server expertise, corporate security design, and Help Desk Co-management services. Progent's Experts Team can provide world-class consulting support in critical application areas. Help offered by the Application Experts Team covers:
Microsoft Dynamics GP/Great Plains Consulting and Programming
Microsoft Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Microsoft Power BI Consulting Services
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, MS SQL Server 2017 migration, Microsoft SQL Server 2016 Software Programming, and SQL Server 2014 Software Programming and Debugging
Oracle Management Support and Software Programming
MySQL DBA Services and Software Design
Apple Macintosh Support
Amazon MWS Programming and Debugging
By offering a full service centralized source for network generalists and specialists, Progent is able to deliver timely, affordable, and thorough information technology solutions that address the unique requirements of your business.
- Sophisticated Remote Access Software
Protected remote connectivity permits Progent's support experts to observe precisely what your customers see. This makes it possible to find fast fixes to problems that might otherwise require an expensive personal visit. Cutting-edge remote connectivity tools and expert engineers together allow Progent to repair most network problems rapidly and economically. Progent is an industry leader in online troubleshooting and automated system monitoring.
- Support for Popular VPN Products
Progent can provide secure Virtual Private Network access for gateways from leading VPN providers including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
- 24x7 Service for Maximum Network Uptime
For offices with line-of-business applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk support programs are intended specifically for budget-constrained businesses whose clients require instant access to a Help Desk Call Center with expert telephone support and full escalation capability.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of IT knowledge, refined support software, and familiarity with enterprise networking allow businesses to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.
Progent stands out by offering:
- In-depth Expertise in Microsoft's Entire Range of Server Platforms
Progent can provide in-depth expertise for Microsoft's powerful server products with services such as Microsoft Windows Server 2022 solution design and integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 upgrades, Windows Server 2003 upgrades, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus MS SQL Server 2019 hybrid integration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to bill for remote service and on-site visits per minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no retainer for services delivered during normal business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be forced to allow minor problems to fester.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent has few competitors. Companies who work with trusted independent consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the few support firms to provide 24x7 system monitoring services powered by MS Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.