Fast Remote Troubleshooting for Albany New York Computer Networks
Immediate Remote Help for Albany SystemsFor businesses located in Albany New York, Progent provides online help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Premier engineers have delivered online support to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, plus the services of CISSP-certified security consultants to handle advanced security architecture and diagnostic issues.

Progent's online technical support experts provide exceptional value because they possess the real-world background and are equipped with the sophisticated technology needed to resolve most information system issues quickly. Efficient support reduces direct costs since solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced remote technical support expertise is particularly important for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises support may not be useful.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are billed exclusively for the support that you receive. Unlike typical online service companies, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for billing avoid scenarios where quick repairs somehow end up as large bills. Progent's penchant for disposing of technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of optimized technologies and field-proven methodologies that permit the maximum level of effectiveness for remote technical support and repair for information networks of any size. Progent's remote service group can interface to your system remotely without breaching corporate security.

Progent's proven service database application stores thorough histories of the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of services provided to each Progent client by any consultant. This history of anomalies and fixes is organized as an easily searchable proprietary knowledge base that enables Progent's online technical experts to share their knowledge with the whole team to make sure that the value of Progent's support services grows over time. Progent's high-level certifications and working relationships with important technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and allow quick response from vendors' internal product engineers with the result that Progent's online service experts can arrive at optimal solutions promptly.

Remote support services offered by Progent to businesses in Albany New York include:

Progent's ProSight Subscription-based Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, subscription-based managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology used by some of the industry's top corporations. The ProSight line of network management outsourcing services covers all key areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your Progent consultant so that all looming problems can be addressed before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your client-server infrastructure by providing tools for performing common tedious jobs. These include health monitoring, patch management, automated repairs, endpoint setup, backup and recovery, A/V protection, remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your specified IT personnel and your Progent technical consultant so emerging problems can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing family of real-time and in-depth reporting utilities designed to integrate with the leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with leading backup/restore product vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and allow transparent backup and fast restoration of important files/folders, applications, images, plus virtual machines. ProSight DPS lets your business recover from data loss caused by hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Cisco Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
    Progent's Duo MFA service plans utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a protected online account and give your password you are asked to confirm your identity via a unit that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be utilized as this added form of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several validation devices. To find out more about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Co-Managed Call Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Help Desk Service provides a transparent extension of your core IT support resources. Client access to the Help Desk, delivery of technical assistance, issue escalation, ticket generation and tracking, performance measurement, and management of the service database are cohesive whether incidents are resolved by your internal support group, by Progent, or by a combination. Your business has complete versatility to expand or shrink your part of technical support work as required. Progent provides initial deployment and onboarding of the professional services PSA software as well as workflow documentation, testing and education. For more information about ProSight Co-Managed Help Desk, visit ProSight Shared Call Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your computer environment, Progent's patch management services allow your IT team to focus on line-of-business initiatives and tasks that derive the highest business value from your network. Learn more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security regulations, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's ability to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup environment that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Help Desk support alternatives for organizations with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, shared Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end solution that manages all facets of remote desktop support from service requests through ticketing, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your IT team and Progent's large roster of veteran technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the leading professional services automation (PSA) tool for managing service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk Call Center staff of experienced network experts offers your customers in Albany New York rapid communication with a reliable technical support resource with years of experience offering telephone-based support and remote troubleshooting for computer environments powered by Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a crucial contributor to company efficiency, and Progent's policy is to solve and not simply record technical issues.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers remote advanced consulting expertise and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To read more information about Progent's expertise, programming, and education offerings, visit Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022, Windows 10 and Windows 11; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all elements of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center2, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Albany New York remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can tune Operations Manager to suit your business so that your computer support is proactive rather than reactive. By exposing potential trouble spots before they cause full-scale emergencies, proactive monitoring can avoid disruptive and costly service failures. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks powered by multiple OS platforms.
How Your Albany Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Albany New York, Progent's phone-based network support engineers are ready to provide expert and economical IT help whenever your business requires it. More than two decades of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online access technology to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-site support calls.

Even if your Albany organization has a regular independent support technician or employs an in-house organization that can handle the majority of computer issues, Progent's Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the availability or the knowledge to fix sudden network emergencies or especially challenging integration projects.

Features of Progent's Remote Computer Services for Albany New York
Progent's online help, remote repair, system security expertise, and network management services offer offices in Albany New York the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or ongoing Help Desk support and network administration, Progent's experts can provide your business world class IT support while allowing you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, depth of technical knowledge, refined remote support software, and understanding of enterprise networking enable offices to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.



An index of content::

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