In addition to offering rapid access to high-level IT professionals and subject matter experts (SMEs) to assist Albany, New York companies with specific IT issues or strategic projects, Progent can provide short-term staff augmentation to deliver more broadly defined assistance such as PC help, network management, and Help Desk call center services. Short-term staffing makes it possible for businesses to respond to anticipated or surprise surges in demand for IT personnel, which may result from scenarios like company mergers, data center relocation, technology upgrades, business process changes like telecommuting, disaster response, seasonal variations, or new compliance requirements. Temporary staffing can also fill voids caused by the absence of full-time staff members because of vacations, health issues, resignation, or other reasons.

Benefits of Progent's Short-Term Staffing Program
Progent's temporary supplemental staffing services give organizations the versatility to react to surges in requirements for IT services without dealing with the costs and hassle that come with vetting and hiring reliable technical help and without the risk of increasing your permanent head count.

Important features of Progent's temporary supplemental staffing services include:

  • Fast availability of proven IT professionals
  • Easy engagement, cessation, and resumption of services
  • Seamless extension of your full-time IT team
  • Comprehensive reporting of services performed
  • Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved promptly
  • Close relationship with a world-class, full-spectrum resource for network support
Progent's Shared Help Desk Program
Progent's co-managed Call Center program is a specialized on-going staff expansion option that allows IT organizations to divide the responsibilities of Help Desk support seamlessly between their in-house network personnel and Progent's extensive team of IT support specialists. Acting as a seamless supplement of your in-house Call Center, Progent's shared Help Desk service is a collaborative support alternative powered by the industry's leading shared PSA tool for streamlining, service requests, generating tickets, assigning ownership, monitoring progress, and generating documentation.

Why Choose Progent?
Progent has two decades of experience delivering remote and onsite IT expertise for organizations of all sizes throughout the U.S. Progent's IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.

Progent's Areas of Expertise for Albany, New York Businesses
Progent's nationwide roster of certified consultants and technical experts can provide Albany, New York businesses a broad array of remote technical guidance and troubleshooting services. Practice areas offered under Progent's consulting program for network service organizations include:

Contact Progent for Temporary Staffing Services for Albany, New York Businesses
To find out more details about Progent's short-term staffing services for Albany, New York businesses, call 800-993-9400 or visit Contact Progent.