In addition to providing rapid contact with high-level IT consultants and subject matter experts (SMEs) to assist Albany, New York businesses with specific IT issues or strategic projects, Progent can provide temporary supplemental staffing to deliver more generalized assistance like PC help, network administration, and Help Desk response. Temporary staffing makes it possible for businesses to respond to planned or unexpected peaks in demand for network services, which may result from situations like company mergers, site relocation, technology migration, business process changes like telecommuting, disaster response, busy seasons, or regulatory mandates. Temporary staffing can also cover gaps caused by the loss of full-time staff members because of vacations, health issues, termination, etc.

Advantages of Progent's Short-Term Staff Augmentation Services
Progent's short-term staffing services offer organizations the ability to respond to increases in demand for IT services without dealing with the expense and delays associated with identifying and hiring appropriate IT help and without the burden of adding to your permanent head count.

Important features of Progent's short-term staff augmentation services include:

  • Fast availability of seasoned network pros
  • Simple initiation, cessation, and re-engagement of services
  • Seamless augmentation of your full-time network support staff
  • Comprehensive reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
  • Close working relationship with a world-class, full-spectrum resource for network support
Progent's Shared Center Program
Progent's co-managed Help Desk Call Center program is a proven on-going staff expansion option that allows IT groups to divide the work of Help Desk Call Center support seamlessly between their internal network personnel and Progent's extensive pool of technical support specialists. Working as a transparent extension of your in-house Help Desk, Progent's co-managed Call Center program is a collaborative service alternative powered by the industry's leading group professional services platform for managing, service calls, generating tickets, assigning responsibility, monitoring progress, and generating documentation.

Why Choose Progent?
Progent has 20 years of experience providing online and on-premises network expertise for businesses across the U.S. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts hold top certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's industry certifications.

Progent's Practice Areas for Albany, New York Organizations
Progent's veteran team of certified engineers can provide Albany, New York businesses a wide range of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service providers include:

Contact Progent for Short-Term Staff Augmentation for Albany, New York Businesses
To learn more details about Progent's short-term staffing services for Albany, New York companies, call 800-993-9400 or visit Contact Progent.