Besides providing rapid contact with high-level IT consultants and subject matter experts to help Albany, New York organizations with specific IT issues or longer-term initiatives, Progent can provide temporary staffing to deliver more generalized services like PC help, IT administration, and Help Desk services. Short-term staffing can help organizations to respond to anticipated or surprise peaks in demand for IT services, which may be caused by situations like company mergers, site moves, platform migration, business process changes like work-from-home, disaster response, busy seasons, or new regulations. Temporary IT staff augmentation can also cover voids resulting from the absence of in-house IT personnel due to scheduled vacations, health issues, termination, etc.
Benefits of Progent's Temporary Staffing Program
Progent's short-term staffing services offer businesses the flexibility to react to increases in requirements for IT personnel without dealing with the expense and hassle associated with reviewing and hiring reliable IT personnel and without the burden of adding to your in-house head count.
Important aspects of Progent's short-term staff augmentation services include:
Progent's Co-managed Help Desk Service
- Rapid availability of reliable network pros
- Simple initiation, cessation, and re-engagement of services
- Transparent extension of your full-time IT staff
- Full reporting of all services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
- Strong relationship with a world-class, full-service resource for IT expertise
Progent's co-managed Call Center service is a proven flexible staff augmentation option that enables IT groups to share the responsibilities of Call Center support transparently between their internal network personnel and Progent's extensive team of IT support specialists. Acting as a transparent extension of your full-time Call Center, Progent's co-managed Call Center program is a joint support alternative based on by the industry's leading shared professional services tool for managing, service calls, ticketing, assigning ownership, tracking responses, and generating documentation.
Why Choose Progent?
Progent has two decades of experience delivering remote and onsite network services for businesses across the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's technology certifications.
Progent's Practice Areas for Albany, New York Companies
Progent's veteran roster of certified consultants and technical experts offers Albany, New York companies a wide range of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary IT Staffing for Albany, New York Businesses
To find out more about Progent's temporary supplemental staffing services for Albany, New York businesses, call 800-993-9400 or visit Contact Progent.