In addition to providing fast access to guidance from high-level network consultants and subject matter experts to assist Albany, New York businesses with specific IT problems or longer-term initiatives, Progent can provide short-term staff augmentation to deal with more generalized services like PC support, IT management, and Call Center response. Temporary staffing can help organizations to deal with anticipated or unexpected surges in demand for network services, which may be caused by situations like mergers and acquisitions, data center moves, technology upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also cover gaps resulting from the absence of in-house staff members due to scheduled vacations, health issues, resignation, etc.
Advantages of Progent's Temporary Staffing Program
Progent's temporary staffing services offer organizations the flexibility to respond to increases in demand for IT services without being saddled with the expense and delays associated with reviewing and recruiting professional technical help and without the burden of adding to your in-house staff size.
Key aspects of Progent's temporary staffing services include:
Progent's Co-managed Help Desk Call Center Service
- Rapid availability of proven IT professionals
- Simple engagement, cessation, and re-engagement of services
- Seamless extension of your in-house IT staff
- Full documentation of services performed
- Available escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled fast
- Close working relationship with a top-level, full-spectrum source for network support
Progent's co-managed Help Desk Call Center program is a specialized on-going staff expansion alternative that enables IT groups to share the work of Call Center support transparently between their internal network staff and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house Help Desk, Progent's co-managed Help Desk program is a joint service alternative powered by the industry's leading shared PSA platform for streamlining, service requests, generating tickets, assigning responsibility, tracking responses, and generating management reports.
Why Choose Progent?
Progent has 20 years of background delivering online and on-premises network services for businesses of all sizes throughout the U.S. Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's technology certifications.
Progent's Areas of Expertise for Albany, New York Businesses
Progent's veteran roster of certified engineers offers Albany, New York organizations a wide range of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service providers include:
Contact Progent for Temporary Staff Augmentation for Albany, New York Organizations
To learn more about Progent's temporary staff augmentation services for Albany, New York organizations, call 800-993-9400 or visit Contact Progent.