In addition to offering rapid access to top-tier IT consultants and subject matter experts (SBEs) to assist Albany, New York companies to resolve specific IT issues or longer-term initiatives, Progent offers short-term staff augmentation to deliver more generalized services such as PC support, IT management, and Help Desk call center response. On-demand staffing can help businesses to respond to anticipated or surprise surges in demand for network services, which may be caused by scenarios such as company mergers, data center relocation, platform upgrades, paradigm shifts like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also cover gaps caused by the loss of full-time IT personnel because of vacations, health issues, termination, or other reasons.
Advantages of Progent's Temporary IT Staffing Program
Progent's short-term supplemental staffing services offer organizations the ability to react to surges in demand for network personnel without being saddled with the expense and delays associated with reviewing and hiring professional IT personnel and without the burden of adding to your permanent head count.
Key aspects of Progent's temporary staff augmentation services include:
Progent's Co-managed Help Desk Program
- Rapid availability of seasoned IT professionals
- Simple engagement, cessation, and re-engagement of services
- Seamless extension of your in-house IT team
- Full documentation of services delivered
- Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled promptly
- Strong working relationship with a world-class, full-spectrum source for IT support
Progent's shared Help Desk Call Center service is a specialized on-going staff augmentation option that enables IT organizations to divide the responsibilities of Help Desk support transparently between their internal IT staff and Progent's nationwide team of technical support experts. Working as a seamless supplement of your full-time Help Desk, Progent's shared Call Center service is a joint service alternative based on by the leading shared professional services platform for managing, service calls, generating tickets, assigning responsibility, monitoring responses, and generating management reports.
Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises network expertise for businesses of all sizes throughout the U.S. Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Albany, New York Businesses
Progent's nationwide team of certified consultants can provide Albany, New York companies a broad range of remote technical guidance and debugging services. Practice areas covered under Progent's consulting program for IT service firms include:
Contact Progent for Short-Term Staff Augmentation for Albany, New York Businesses
To learn more details about Progent's short-term staff augmentation services for Albany, New York organizations, call 800-993-9400 or visit Contact Progent.