Besides providing fast access to high-level network professionals and subject matter experts (SMEs) to help Albany, New York companies with specific IT issues or strategic initiatives, Progent can provide short-term supplemental staffing to deal with more generalized assistance like PC support, IT administration, and Call Center response. Short-term staffing can help organizations to deal with planned or unexpected increases in demand for network personnel, which may be caused by situations such as company mergers, data center relocation, technology upgrades, business process changes like telecommuting, disaster response, busy seasons, or regulatory changes. Short-term IT staff augmentation can also cover gaps caused by the loss of full-time staff members due to scheduled vacations, health issues, resignation, etc.

Advantages of Progent's Temporary IT Staffing Program
Progent's temporary supplemental staffing services give organizations the flexibility to respond to increases in requirements for IT personnel without being saddled with the costs and delays associated with vetting and hiring appropriate technical personnel and without the risk of increasing your in-house staff size.

Key aspects of Progent's temporary staffing services include:

  • Fast access to seasoned IT professionals
  • Simple initiation, cessation, and re-engagement of services
  • Transparent augmentation of your full-time IT team
  • Comprehensive reporting of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled promptly
  • Strong relationship with a top-level, full-spectrum source for network support
Progent's Co-managed Help Desk Program
Progent's shared Help Desk Call Center service is a proven flexible staff augmentation option that enables IT organizations to divide the responsibilities of Help Desk support transparently between their internal IT staff and Progent's nationwide team of technical support specialists. Acting as a transparent extension of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a joint support alternative based on by the industry's leading shared professional services tool for managing, service calls, ticketing, assigning responsibility, monitoring progress, and generating documentation.

Why Choose Progent?
Progent has two decades of background delivering online and onsite network expertise for businesses across the U.S. Progent's IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's certifications.

Progent's Practice Areas for Albany, New York Organizations
Progent's seasoned team of certified consultants can deliver Albany, New York businesses a wide array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service organizations include:

Contact Progent for Temporary Staff Augmentation for Albany, New York Organizations
To find out more details about Progent's short-term staffing services for Albany, New York businesses, call 800-993-9400 or visit Contact Progent.