In addition to providing fast access to guidance from high-level IT professionals and subject matter experts (SBEs) to assist Albany, New York companies to resolve discrete IT issues or strategic initiatives, Progent offers temporary supplemental staffing to deal with more broadly defined services such as PC support, network management, and Help Desk call center services. Temporary staffing can help businesses to deal with anticipated or unplanned increases in the need for network services, which may result from scenarios such as mergers and acquisitions, data center relocation, platform migration, paradigm shifts like work-from-home, disaster recovery, busy seasons, or regulatory mandates. Temporary IT staff augmentation can also cover voids left by the absence of full-time IT personnel because of scheduled vacations, health issues, resignation, etc.
Benefits of Progent's Short-Term IT Staffing Services
Progent's short-term staff augmentation services give businesses the versatility to respond to surges in demand for IT services without dealing with the costs and hassle associated with reviewing and recruiting professional IT help and without the risk of adding to your permanent head count.
Important features of Progent's temporary supplemental staffing services include:
Progent's Shared Center Program
- Fast availability of reliable IT professionals
- Easy engagement, termination, and re-engagement of services
- Transparent augmentation of your in-house IT staff
- Full reporting of all services performed
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues can be handled fast
- Close relationship with a world-class, full-spectrum source for IT expertise
Progent's co-managed Help Desk service is a proven flexible staff expansion option that allows IT groups to divide the responsibilities of Help Desk support transparently between their internal IT personnel and Progent's extensive pool of technical support specialists. Acting as a transparent extension of your full-time Help Desk, Progent's shared Help Desk Call Center service is a joint service alternative based on by the leading shared professional services tool for streamlining, service requests, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has 20 years of background providing remote and on-premises IT services for businesses of all sizes throughout the U.S. Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Albany, New York Businesses
Progent's nationwide team of certified consultants can provide Albany, New York organizations a broad array of remote technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for network service organizations include:
Contact Progent for Short-Term Staffing Services for Albany, New York Organizations
To learn more about Progent's temporary supplemental staffing services for Albany, New York companies, call 800-993-9400 or visit Contact Progent.