In addition to offering fast access to guidance from high-level IT professionals and subject matter experts to assist Albany, New York organizations with discrete IT problems or strategic initiatives, Progent can provide short-term supplemental staffing to deal with more generalized assistance like PC help, network administration, and Help Desk call center response. Short-term staffing makes it possible for businesses to respond to expected or surprise peaks in demand for network services, which may be caused by situations like company mergers, data center moves, platform upgrades, paradigm shifts like work-from-home, disaster response, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also cover voids resulting from the absence of in-house staff members because of vacations, illness, resignation, etc.

Benefits of Progent's Temporary Staffing Services
Progent's short-term staffing services give organizations the ability to react to increases in demand for IT personnel without dealing with the expense and hassle that come with vetting and hiring appropriate technical help and without the burden of adding to your in-house head count.

Key aspects of Progent's temporary staff augmentation services include:

  • Fast availability of seasoned network pros
  • Simple initiation, termination, and resumption of services
  • Seamless extension of your in-house network support team
  • Full reporting of services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the toughest issues can be handled fast
  • Close relationship with a top-level, full-spectrum resource for network support
Progent's Co-managed Help Desk Call Center Program
Progent's co-managed Call Center service is a proven on-going staff expansion option that enables IT organizations to share the responsibilities of Help Desk Call Center support seamlessly between their full-time network personnel and Progent's nationwide pool of IT support specialists. Working as a seamless extension of your in-house Help Desk, Progent's shared Help Desk Call Center service is a collaborative support solution powered by the industry's leading shared professional services platform for managing, service requests, generating tickets, assigning responsibility, tracking responses, and generating management reports.

Why Choose Progent?
Progent has two decades of experience providing online and onsite network expertise for businesses throughout the United States. Progentís IT experts hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISM, and GIAC. Learn more details about Progent's technology certifications.

Progent's Practice Areas for Albany, New York Businesses
Progent's seasoned team of certified consultants can deliver Albany, New York companies a wide array of remote technical guidance and debugging services. Practice areas covered under Progent's consulting program for IT service providers include:

Contact Progent for Short-Term IT Staffing for Albany, New York Companies
To learn more about Progent's temporary staffing services for Albany, New York businesses, call 800-993-9400 or visit Contact Progent.