Besides providing fast access to guidance from high-level network professionals and subject matter experts to assist Albany, New York organizations to resolve specific technical issues or longer-term initiatives, Progent can provide temporary staffing to deal with more broadly defined services such as desktop help, network management, and Call Center response. Short-term staffing can help businesses to deal with anticipated or surprise surges in the need for network personnel, which may be caused by scenarios like mergers and acquisitions, site moves, technology upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or regulatory changes. Temporary IT staff augmentation can also fill voids caused by the loss of full-time staff members because of scheduled vacations, health issues, termination, etc.

Benefits of Progent's Temporary Staff Augmentation Services
Progent's short-term supplemental staffing services offer businesses the ability to respond to increases in requirements for network services without dealing with the costs and hassle that come with reviewing and hiring appropriate IT personnel and without the risk of adding to your in-house staff size.

Key features of Progent's temporary supplemental staffing services include:

  • Rapid availability of seasoned network pros
  • Simple initiation, termination, and re-engagement of services
  • Transparent extension of your in-house network support staff
  • Full documentation of services delivered
  • Optional escalation from Tier 1 up to Tier 3 support so even the most challenging problems get resolved fast
  • Close working relationship with a top-level, full-spectrum source for network support
Progent's Shared Center Service
Progent's co-managed Call Center service is a proven flexible staff expansion option that allows IT groups to share the work of Help Desk Call Center support seamlessly between their in-house IT personnel and Progent's extensive pool of IT support specialists. Working as a seamless extension of your in-house Help Desk, Progent's shared Help Desk Call Center service is a joint service alternative based on by the industry's leading group professional services tool for managing, service requests, ticketing, assigning ownership, tracking responses, and generating management reports.

Why Choose Progent?
Progent has 20 years of experience providing remote and onsite IT expertise for organizations of all sizes throughout the U.S. Progent's IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's cybersecurity consultants hold advanced certifications including ISSAP, CISM, and GIAC. Find out more about Progent's technology certifications.

Progent's Practice Areas for Albany, New York Businesses
Progent's nationwide roster of certified consultants and technical experts can deliver Albany, New York companies a broad range of remote technical guidance and debugging services. Practice areas covered under Progent's consulting program for IT service firms include:

Contact Progent for Short-Term IT Staffing for Albany, New York Organizations
To find out more about Progent's short-term supplemental staffing services for Albany, New York organizations, call 800-993-9400 or visit Contact Progent.