Enlarging your at-home workforce can have a significant effect on IT architecture, cybersecurity, and corporate workflows. Progent has 20 years of background assisting SMBs to plan, deploy, manage, tune, and troubleshoot IT environments that support at-home workers. Progent can assist your Albany company to pick the right technologies and follow best practices in building and maintaining a safe virtual ecosystem for telecommuters that promotes teamwork and delivers maximum value. Progent offers services ranging from on demand guidance for getting you over occasional IT roadblocks to full project management or co-management to help you carry out mission-critical initiatives.

Progent can assist Albany, New York companies to succeed with any facet of building a high-performing telecommuting ecosystem by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud connectivity, helpdesk services, data security, backup/restore solutions, and unified management.

Network Infrastructure for a Remote Workforce
Configuring the physical and software infrastructure needed for a remote work environment can be especially complicated if you must accommodate a mix of worker-owned hardware like desktop computers and laptops, routers, and wireless APs from different manufacturers and with a mix of OS software and firmware levels. Progent's experience providing remote help for both outdated and current technologies in remote office solutions allows you to make efficient use of your existing network infrastructure and provides you with fast access to top-tire consultants for making necessary upgrades. Support services offered by Progent to help your company to create a productive work-at-home infrastructure include:

  • Virtual Private Network technology allows you to establish a safe tunnel for authenticated at-home employees to use IT assets located at your company datacenter or in the cloud. Progent can help your company to deploy and maintain VPN connections between your teleworkers and your various IT resources by providing online VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall experts can assist your remote workers to utilize Cisco's AnyConnect client software for secure VPN tunneling for a broad range of devices including Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow an at-home worker to view and use a data center computer's desktop. This gives network managers more control over the computing ecosystem of at-home employees and offers remote users a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers attach home computer networks to the Internet and typically support VPN tunnels, local Wi-Fi connectivity, and firewalls. Progent can provide expert online consulting for configuring home routers from a variety of manufacturers. See router integration services from Cisco-certified consultants.
  • Home Wi-Fi networks, often supporting the whole family and guests, are frequently used by telecommuters to access their Internet router for work. This can create throughput and cybersecurity issues. Progent can assist you to resolve these problems by providing expertise that include Cisco Aironet integration expertise, Cisco Meraki WiFi installation consulting, and Ubiquiti wireless access point integration assistance.
  • Internet access solutions impact the performance and availability of connections between at-home workers and the corporate network. Business-critical applications may demand redundant Internet access in case the normal connection breaks. Progent offers expertise for identifying Internet service providers, choosing sensible service bundles, and setting up fault-tolerant Internet access. Refer to Internet connectivity solutions.

Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and managing a productive telecommuter solution for your Albany, New York organization, phone 1-800-993-9400 or visit Contact Progent.