Expanding your telecommuter workforce can have a significant impact on network infrastructure, security/compliance, and corporate workflows. Progent has 20 years of background assisting SMBs to design, deploy, manage, optimize, and debug IT environments that incorporate a remote workforce. Progent can help your Albany organization to select the right technologies and adhere to leading practices in building and maintaining a safe virtual ecosystem for teleworkers that promotes teamwork and delivers top business value. Progent can provide services that go from on demand guidance for getting you past challenging technical bottlenecks to full project management to help you carry out mission-critical tasks.

Progent can assist Albany, New York businesses to with any facet of building a high-performing work-at-home ecosystem by providing network infrastructure configuration services, IP voice troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud integration, Help Desk services, endpoint security, data protection solutions, and centralized management.

Infrastructure for Teleworkers
Configuring the network infrastructure needed to support an at-home work environment can be particularly complex if you must manage a mix of worker-owned hardware like desktop computers and laptops, Internet routers, and wireless APs from an assortment of manufacturers and with a mix of operating systems and firmware levels. Progent's experience providing remote support for both legacy as well as current technologies in remote office solutions enables you to make efficient use of your available infrastructure and offers ready access to top-tire consultants for making necessary updates. Services available from Progent to assist you to implement a high-functioning telecommuting infrastructure include:

  • Virtual Private Network technology makes it possible to establish a safe connection for authorized at-home workers to access IT assets situated at your corporate datacenter or in the cloud. Progent can assist you to configure and maintain VPN access between your at-home workforce and your key IT resources by providing remote VPN integration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA experts can assist your telecommuters to utilize Cisco's AnyConnect software for safe VPN connections for a broad selection of devices such as Microsoft Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure (VDI) platforms allow a telecommuter to view and interact with a data center computer's desktop. This technology gives IT managers more control over the computing environment of at-home employees and offers remote users a familiar experience. Progent's virtual desktop services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops expertise.
  • Routers connect home networks to the Internet and typically support VPN tunnels, local wireless connectivity, and firewalls. Progent offers expert online consulting for deploying routers from a variety of vendors. See router integration support from Cisco-certified consultants.
  • Home Wi-Fi networks, typically shared by families and guests, are commonly used by at-home employees to access their router for work. This can create performance as well as cybersecurity issues. Progent can help businesses to mitigate these issues by providing services that include Cisco Aironet configuration expertise, Cisco-certified Meraki WiFi deployment expertise, and Ubiquiti wireless AP integration help.
  • Internet access solutions affect the speed and availability of connections between telecommuters and the corporate data center. Mission-critical applications may require redundant Internet connections in case the normal connection fails. Progent offers guidance for identifying Internet service providers, selecting sensible bandwidth and data volume offerings, and configuring high-availability Internet access. See Internet access solutions.

Contact Progent for Telecommuter Support Services
To contact Progent about building and managing an efficient telecommuter solution for your Albany, New York company, call 1-800-993-9400 or go to Contact Progent.