Enlarging your remote workforce can have a significant impact on IT infrastructure, cybersecurity, and company culture. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, manage, tune, and troubleshoot IT environments that support a remote workforce. Progent can assist your Albany company to pick the right tools and adhere to best practices in building and maintaining a secure virtual office ecosystem for telecommuters that promotes collaboration and returns maximum value. Progent can provide support services ranging from on demand expertise for getting you over challenging IT bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can assist Albany, New York businesses to succeed with any facet of building a high-functioning work-at-home environment by delivering network infrastructure configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform customization and training, cloud integration, helpdesk services, data security, backup/restore solutions, and streamlined management.

Infrastructure for Telecommuters
Setting up the physical and software infrastructure required to support an at-home workforce can be especially challenging if you have to accommodate a mix of worker-owned equipment like PCs and notebooks, Internet routers, and Wi-Fi APs from an assortment of manufacturers and with a mix of OS software and firmware releases. Progent's background delivering online support for both legacy as well as current IT products in virtual office solutions enables you to make cost-effective use of your available network infrastructure and offers ready access to top-tire consultants for implement essential upgrades. Support services offered by Progent to assist your company to implement a productive work-at-home infrastructure include:

  • VPN connectivity makes it possible to create a secure tunnel for authorized remote workers to use IT resources situated at your company data center or in a public cloud. Progent can assist you to deploy and maintain VPN access between your teleworkers and your various network resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA firewalls, Progent's Cisco ASA Firewall consultants can assist your at-home workers to utilize Cisco's popular AnyConnect software to provide safe VPN tunneling for a broad selection of endpoint devices including Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products allow a teleworker to see and use a data center PC's desktop. This gives network managers significant control over the digital ecosystem of telecommuters and offers them a consistent and more productive work experience. Progent's VDI services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers attach home computer networks to the Internet and support VPN tunnels, local Wi-Fi networks, and firewall services. Progent offers top-tier online support for integrating routers from a variety of manufacturers. See router integration services from Cisco-certified experts.
  • Home Wi-Fi networks, often supporting an entire household and guests, are frequently utilized by at-home employees to connect to their Internet router for work. This can create throughput as well as cybersecurity problems. Progent can assist you to mitigate these problems by delivering services that include Aironet integration expertise, Cisco-certified Meraki wireless deployment expertise, and Ubiquiti WiFi access point setup assistance.
  • Internet access methods affect the performance and availability of connections between at-home workers and the company data center. Mission-critical processes might demand backup Internet connections in the event the primary connection breaks. Progent offers guidance for picking service providers, picking appropriate bandwidth and data volume bundles, and integrating redundant Internet access. Refer to Internet access integration services.

Contact Progent for At-Home Worker Support Services
To get in touch with Progent about creating and maintaining a productive telecommuter solution for your Albany, New York organization, phone 1-800-993-9400 or go to Contact Progent.