For small companies located in Albany New York, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with high-level security design and business continuity preparedness.
Progent's remote technical support engineers offer exceptional leverage because they have the practical experience and the sophisticated tools to resolve the majority of information system problems quickly. Efficient support reduces direct expenses since solutions require a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your company saves additionally in indirect costs by minimizing or eliminating system downtime and associated costs stemming from business discontinuity, upset clients, unproductive workers, and distracted executives.
Progent's billing model for remote help is designed to maximize the impact of your network support dollar. Progent bills per minute for phone assistance, so you are charged only for the services that you receive. In contrast to many online support firms, Progent imposes no initialization fee or minimum job duration. Progent's per-minute billing unit and clean model for billing prevent scenarios where quick fixes somehow turn into substantial tabs. Progent's penchant for handling problems quickly results in your business conserving cash.
Progent's Online Service Tools
Through years of experience, Progent has developed a collection of optimized tools and proven processes which permit the highest degree of efficiency for remote help and repair for small and midsize company information systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology permits the experts of Progent's remote service group to link to your company's network without compromising corporate security.
Progent's proprietary technical support database application stores comprehensive documentation of the support that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of all help rendered to each Progent customer by any consultant. This database of issues and responses is structured as a readily exploitable internal database that permits Progent's remote technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from manufacturers' in-house engineering staff so Progent's remote service specialists are able to find optimal solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in Albany New York or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network support, visit Immediate Urgent Support.
Online Support Services Available from Progent
Progent's remote network support professionals offer certified skills in an extensive array of products and technologies. This broad scope of technical skills permits Progent's engineers to resolve almost any problem that may take place in a small or midsize company information system. Certificates awarded to Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional (CCVP), and Design Professional.
To help customers with multi-OS networks, Progent also offers the services of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote services Offered by Progent to clients in Albany include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide spectrum of information technology including system infrastructure, email solutions, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and simplified management, and transitioning from older systems to the latest Windows or Linux-based solutions. Progent's team-based approach to resolving network issues enables quick escalation, when required, to consultants with task-relevant expertise to handle complex situations. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency phone-based help for resolving anomalies affecting UNIX/Linux systems powered by popular derivatives of UNIX including:
Major Linux platforms for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- Slackware Linux
Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and indicates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs can deal with even the most difficult problems encountered in network infrastructure design, integration, maintenance, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with IOS Software network management utilities and developing alternate approaches or locating software patches. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise permits them to resolve the most complex problems quickly. In typical instances, less experienced consultants can wrestle for many hours or days with identical tasks that a CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers fast phone access to a Cisco authorized CCIE so your company can receive immediate support for complex network issues that are impacting business efficiency but are beyond the scope of your local IT service personnel. Progent's Cisco-qualified CCIE consultants can interface to your environment using sophisticated remote troubleshooting tools in order to provide efficient, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's industry-leading family of connectivity devices including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network technology.
Authorized MS Windows Expertise
Progent's Microsoft-certified online support experts offer computer system problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can assist your company with a broad variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 design and deployment, Microsoft Teams migration expertise, Skype for Business planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of online desktop support services including Microsoft Windows 7 integration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a range of system protection solutions that can strengthen the protection of your UNIX/Linux, Sun Solaris, Mac or Windows network against assaults or help you to recover quickly following a damaging penetration. Security consulting services offered by Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from malicious attacks; integrating firewalls; building safe architectures for off-site and mobile connectivity; defending your email system from viruses, spam and DHA attacks; and establishing round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support services to help businesses of all sizes connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent can provide the skills of world-class online consulting experts for special projects that small companies frequently request. Progent's charges for longer-term development or consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online engineering services include:
How Your Albany New York Company Can Contact Progent's Online Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk service offerings for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Standard Call Center support services are a convenient solution for smaller organizations who lack the resources to create an internal Help Desk but who want fast communication with a reliable Help Desk Call Center with professional telephone support as well as the available expertise to escalate complex problems to advanced consultants.
Progentís Help Desk sharing services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Call Center consulting expertise can aid you in creating an effective new Call Center or improving your existing one, identifying or customizing Call Center software products to address the special needs of your company, or adding occasional online personnel to reinforce your in-house Help Desk Call Center group to handle demanding scenarios like software transitions, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of veteran network professionals gives your workers in Albany New York immediate contact with a dependable network service resource with substantial background offering phone help and online diagnostics for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of business success, and Progent's policy is to resolve instead of simply report technical problems.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group provides online advanced consulting expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, MS Office Project, MS Word, and Excel. To learn more on Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can support the imaginative elements of Apple Mac systems by delivering phone-based help services and training in graphics, sound, and video. Progent's support professionals offer expertise in a variety of Macintosh programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio/video or establishing an audio/video post production facility.
Online Network Monitoring Services
Progent offers businesses in Albany New York remote network and server monitoring support powered by MS Operations Manager network monitoring, adapted by Progent for your business so that your network maintenance is proactive rather than reactive. By spotting looming trouble spots before they cause downtime, system monitoring can avoid stressful and expensive network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or environments based on a variety of operating systems.
To contact Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York