For small and midsize companies located in Albany New York, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's online support services represent excellent value due to the fact that they have the practical experience and the sophisticated technology to resolve the majority of information system issues quickly. Efficient support lowers immediate expenses since solutions take up a smaller number of chargeable minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits additionally in indirect expenses by minimizing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. Unlike typical remote support organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions somehow end up as big invoices. Progent's penchant for dealing with technical issues quickly translates into your business saving cash.
Progent's Online Service Tools
Over the years, Progent has developed a collection of customized technologies and proven methodologies which ensure the highest level of effectiveness for online technical support and troubleshooting for small company information systems. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's online support team to link to your computer system remotely without violating corporate security.
Progent's proprietary customer support reporting system includes extensive documentation of all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of all help delivered to every Progent customer by any Progent engineer. This database of trouble tickets and solutions is stored as a readily searchable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow priority access to vendors' in-house product engineers so Progent's online service specialists can find the most efficient solutions promptly.
Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Albany New York or to find out additional information about Progent's online support programs, contact Progent at
Phone-based Technical Support Services Available from Progent
Progent's remote support professionals possess advanced credentials in an extensive array of products and technologies. This broad range of technical skills permits Progent's consultants to manage practically any crisis likely to take place in a small business information system. Credentials held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
To support clients with mixed-platform networks, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.
Online support provided by Progent to customers in Albany include:
Progent's UNIX and Linux consultants can offer urgent phone-based help for resolving problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Progent also can deliver a wide array of remote desktop consulting and support services such as Windows 11 integration and planning and deploying Microsoft 365 cloud environments for Windows workstations.
Progent's shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or revamping your existing organization, selecting or modifying Help Desk Call Center software to address the particular requirements of your corporation, or providing occasional online staff to reinforce your internal Help Desk Call Center team to deal with high-demand events like software transitions, major upgrades, or rolling out new applications.
Progent's Call Center team of veteran information technology professionals provides your clients in Albany New York instant contact with an effective network service resource with substantial background delivering telephone-based help and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center recognition as a crucial enabler of business productivity, and Progent's intent is to fix and not merely annotate technical problems.
Progent's Mac experts can nurture the creative elements of Mac systems by providing remote consulting services and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures like scanning or digitizing audio/video or establishing an audio/video post production lab.
Remote Network Monitoring Support
Progent can provide businesses in Albany New York online network monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your network maintenance is proactive rather than reactive. By spotting emerging problems before they grow into full-scale emergencies, remote monitoring can minimize disruptive and expensive information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments powered by multiple OS platforms.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
City | Address | Phone | Link |
Albany | 90 State Street, Suite 700 Albany, NY 12207 United States |
(518) 641-1177 | Albany Network Support Services |
Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
Rochester | Mill Street Executive Center Rochester, NY 14614 United States |
(585) 471-2777 | Rochester Network Support Services |