Urgent Remote Support for Albany New York UNIX or Linux NetworksFor small businesses in Albany New York, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for complex connectivity problems, as well as the services of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.

Progent's online support engineers represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most network issues rapidly. Efficient support lowers direct expenses because solutions take up a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with indirect costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's pricing model for online help is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the support that you receive. Unlike typical online support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid situations where speedy. minor fixes manage to end up as substantial bills. Progent's skill at disposing of technical issues quickly results in your company conserving money.

Progent's Remote Support Tools
Over time, Progent has developed an array of customized technologies and field-proven processes that ensure the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize business IT networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to communicate with your company's computer system remotely without violating network security.

Progent's proprietary customer support database system maintains detailed histories for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of support delivered to each customer by any Progent consultant. This history of issues and responses is stored as a quickly retrievable support knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote service experts can arrive at the most efficient solutions promptly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Albany New York or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's phone-based support professionals possess advanced credentials in a comprehensive array of technologies. This broad scope of capability enables Progent's consultants to address almost any crisis that may occur in a small business network. Certifications earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.

To help clients with mixed-operating system environments, Progent also provides the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Phone-based support available from Progent to clients in Albany include:

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses frequently need. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these important fields of computer technology allows customers to complete major initiatives economically and on time. Progent's special remote consulting solutions include:
  • Call Center Services
    Progent's Help Desk programs for small businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center services are designed for smaller companies who lack the budget to build and maintain an in-house Call Center but who want fast access to a dependable Call Center with proficient telephone support plus the in-depth expertise to escalate complex tasks to high-level consultants.

    Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk Call Center or enhancing your existing organization, identifying or modifying Help Desk application software to handle the particular requirements of your corporation, or adding temporary online personnel to reinforce your internal Call Center team during high-demand events such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk team of veteran network consultants offers your computer users in Albany New York immediate access to an effective support group with years of background offering telephone-based help and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a major driver of company productivity, and Progent's goal is to solve rather than simply record technical problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff can supply online advanced engineering expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and training for Microsoft applications including CRM, MS Office Project, MS Office Word, and Microsoft Excel. To read additional information on Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Apple Mac professionals can nurture the artistic elements of Macintosh computing by delivering phone-based consulting services and education in imaging, sound, and motion video. Progent's consultants offer expertise in a variety of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special jobs such as scanning or digitizing audio or video or setting up an audio/video production lab.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Albany New York online network and server monitoring services powered by MS Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your IT support is proactive rather than reactive. By detecting potential issues before they cause network outages, proactive monitoring can minimize stressful and expensive information system failures. Progent can also deploy network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that support a combination of platforms.

How Your Albany New York Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services




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    Microsoft Dynamics GP 2010 accounting software is a full-featured business management and analytics platform that unifies information and operations throughout your company, communicates easily with other solutions, and connects workers, clients and suppliers regardless of time or location. Designed for small to mid-size companies, MS Dynamics GP 2010 and MS Dynamics GP Release 10.0 deliver capability for accounting, management reporting, project management, inventory and order control, eCommerce, human resource management, CRM, field service, manufacturing, retail, and web-based business services. Progent can help you install and maintain a robust, protected server and communications infrastructure to support Microsoft Great Plains, and can give you access to expert Great Plains professionals to help your company benefit from the full power of Dynamics GP/Great Plains 2010.

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    Progent's Cisco CCIE-certified wireless network infrastructure consultants can provide remote or on-premises integration and debugging support to help your organization to design, implement, update, tune, manage and debug Aironet Wi-Fi AP deployments of any size or topology. Progent's Cisco Wi-Fi controller experts can also assist you to combine your wireless ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise connectivity solution that is simple to manage and expand. Progent also can provide affordable wireless site surveys to help you to determine the most efficient selection, placement and configuration of Aironet Wi-Fi APs to accommodate your unique workplace layout, construction, and anticipated workloads.

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    Progent's certified information technology consultants offer Windows Server 2016 integration consulting to help businesses of all sizes to design and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid architecture. Progent can help you to assess the value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

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