For small and midsize companies in Albany New York, Progent provides support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to handle high-level security design and business continuity preparedness.
Progent's online support engineers offer exceptional leverage because they are equipped with the real-world experience and the advanced technology to resolve the majority of information system issues rapidly. This reduces direct costs since service calls accumulate a smaller number of chargeable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your organization benefits additionally with incidental costs by reducing or avoiding network downtime and related costs stemming from business disruption, upset customers and vendors, idle workers, and de-focused executives.
Progent's billing model for remote support is designed to get the most out of your IT service investment. Progent charges per minute for phone consulting, so you are invoiced only for the services that you receive. Unlike typical remote service companies, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and simple model for pricing avoid situations where quick fixes somehow turn into major invoices. Progent's skill at dealing with technical issues efficiently translates into your business spending less cash.
Progent's Online Technical Support Technologies
Over time, Progent has developed an arsenal of customized tools and field-tested processes that allow the maximum level of effectiveness for online technical support and repair for small and midsize company computer networks. Progent offers secure VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the experts of Progent's Technical Response Center to interface to your company's computer system without breaching system security.
Progent's powerful customer support reporting system maintains comprehensive histories of all support that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of support delivered to each customer by any engineer. This database of trouble tickets and fixes is stored as a conveniently exploitable internal knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft make available other extensive technical support databases and allow fast response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can arrive at the most efficient solutions in the least time.
Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone support in Albany New York or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Urgent Support.
Remote Technical Support Services Offered Progent
Progent's phone-based consulting engineers have certified skills in an extensive set of products and technologies. This broad range of capability permits Progent's engineers to address almost any problem likely to take place in a small business network. Certificates held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Associate.
To support customers with mixed-platform networks, Progent also offers the services of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online support services provided by Progent to companies in Albany include:
Additional Support Services Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide spectrum of information technology including network architecture, email solutions, network and process security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified administration, and migration from legacy applications to current MS Windows or Linux-based environments. Progent's team-oriented approach to solving network issues promotes fast escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and lowers support costs.
Progent's UNIX/Linux consultants can offer urgent phone-based help for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:
Important Linux variants for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- RedHat Linux
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and certifies an individual's technical skills at the expert level. Cisco CCIEs know how to handle the most complex challenges surrounding network infrastructure planning, integration, administration, protection, and problem solving. CCIEs work on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with IOS network administration tools and coming up with workarounds or locating software patches. CCIEs provide excellent value because their broad experience permits them to solve even the most difficult problems rapidly. In typical cases, less seasoned consultants can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few consulting organizations make Cisco CCIEs accessible to support small and mid-size companies. Progent can provide quick phone access to a CCIE so your company can get urgent assistance for complex network problems that are lowering worker efficiency but are not within the scope of your ordinary computer service group or consultant. Progent's Cisco-qualified CCIE engineers can tie into your environment using advanced remote troubleshooting tools to perform fast, safe, and economical diagnosis and repair.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling family of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online service professionals can deliver computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can help you with a broad variety of platform support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 integration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration consulting services,
SharePoint Server 2019 design and configuration, Microsoft Teams consulting, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online desktop support services such as Windows 7 migration help, upgrading to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.
CISM and CISSP Premier Network Security Experts
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist your business to recover quickly following a serious penetration. Security consulting services offered by Progent cover comprehensive network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious assaults; integrating firewalls; establishing secure architectures for remote and mobile connectivity; securing your email system against spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses often request. Billing charges for ongoing consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these special fields of information technology allows customers to execute major initiatives economically and on time. Progent's project-based online consulting solutions include:
How Your Albany New York Business Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Call Center service offerings for small and midsize organizations with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center services are intended for smaller companies who lack the money or time to support an in-house Help Desk but who need fast response from an efficient Help Desk Call Center with professional phone assistance plus the in-depth expertise to escalate complex problems to advanced consultants.
Progentís Help Desk sharing services make it possible for your business to share the load for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is an advanced support solution based on the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can assist you in establishing an efficient new Help Desk Call Center or enhancing your established one, identifying or modifying Help Desk Call Center software to handle the particular demands of your corporation, or adding occasional online personnel to reinforce your existing Call Center group to deal with high-demand scenarios such as software transitions, major updates, or rolling out new business software.
Progent's Call Center staff of seasoned information technology experts provides your clients in Albany New York fast communication with an efficient support group with years of experience delivering telephone-based help and remote diagnostics for IT systems based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center perception as a crucial driver of company productivity, and Progent's aim is to fix instead of simply report IT problems.
Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Experts staff provides remote and in-depth consulting expertise and education in special application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and training for Microsoft business applications including CRM, MS Project, MS Word, and MS Excel. For more information about Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac consultants can nurture the imaginative aspect of Macintosh systems by providing remote consulting services and training in graphics, sound, and video. Progent's consultants can provide assistance in a variety of Apple Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special projects like capturing or digitizing audio/video or putting together an audio/video post production lab.
Remote Network Monitoring Support
Progent offers businesses in Albany New York remote network monitoring support based on MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so your computer support is proactive rather than reactive. By detecting emerging issues before they grow into full-scale emergencies, system monitoring can ward off disruptive and expensive network crises. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments based on a combination of operating systems.
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York