For small businesses located in Albany New York, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online support services represent excellent value because they have the real-world experience and the advanced technology to solve most information system problems quickly. This lowers direct expenses because service calls accumulate a smaller number of billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company benefits additionally in indirect costs by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.
Progent's pricing policy for remote support is designed to get the most out of your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced only for the support that you actually get. Unlike typical online support organizations, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with scenarios where quick repairs somehow turn into large tabs. Progent's skill at handling problems quickly results in your business saving money.
Progent's Remote Service Technologies
Over the years, Progent has refined a set of customized tools and field-proven methodologies which ensure the highest degree of effectiveness for remote help and repair for small and midsize business computer systems. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to access your system without breaching corporate security.
Progent's sophisticated technical support reporting system keeps extensive histories for the service that Progent's customers have received. Progent's team consultants have access to the specifics of support rendered to every Progent customer by every engineer. This history of anomalies and responses is structured as a quickly retrievable support knowledge base that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available additional massive support databases and allow fast access to vendors' internal product engineers so Progent's remote consulting experts are able to come up with the best resolutions in the least time.
Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Albany New York or to find out more about Progent's online support options, contact Progent at
Online Network Support Services Offered Progent
Progent's remote technical support experts possess advanced credentials in a comprehensive array of products and technologies. This broad range of capability allows Progent's consultants to manage almost any problem that may take place in a small business network. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.
To provide assistance to clients with mixed-OS environments, Progent also offers the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services provided by Progent to small businesses in Albany include:
Progent's UNIX/Linux support engineers can provide urgent online assistance for analyzing problems affecting UNIX/Linux networks powered by popular variants of UNIX such as:
Progent in addition offers a wide range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.
Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.
Progent's Call Center consulting support can assist you in building an effective new Help Desk or improving your existing one, evaluating or modifying Help Desk application software to handle the unique needs of your corporation, or adding occasional phone support personnel to supplement your internal Help Desk Call Center resources during high-demand situations such as software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk team of seasoned network professionals gives your customers in Albany New York rapid communication with an efficient network service group with years of background providing phone consulting and remote troubleshooting for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a key driver of company performance, and Progent's goal is to solve rather than merely document technical problems.
Progent's Apple Mac consultants can nurture the creative facets of Apple Mac environments by providing phone-based consulting services and training in imaging, sound, and video. Progent's support professionals offer expertise in a variety of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio or video or integrating an audio/video production lab.
Remote Network and Server Monitoring Support
Progent can provide businesses in Albany New York online network monitoring support based on Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By exposing looming problems before they cause downtime, automated monitoring can ward off inconvenient and costly information system crises. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by multiple platforms.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
City | Address | Phone | Link |
Albany | 90 State Street, Suite 700 Albany, NY 12207 United States |
(518) 641-1177 | Albany Network Support Services |
Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
Rochester | Mill Street Executive Center Rochester, NY 14614 United States |
(585) 471-2777 | Rochester Network Support Services |