For small businesses in Albany New York, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's remote technical support services represent exceptional leverage because they have the practical background and the sophisticated technology to resolve the majority of information system problems quickly. This reduces direct costs because solutions take up a smaller number of billable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company benefits additionally in indirect costs by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's billing model for remote support is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to many online support firms, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from scenarios where fast solutions somehow end up as major invoices. Progent's penchant for disposing of technical issues efficiently results in your business spending less money.
Progent's Remote Service Technologies
Over the years, Progent has refined an array of customized technologies and proven processes which allow the highest level of effectiveness for remote help and troubleshooting for small and midsize business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's online support team to interface to your system remotely without breaching system security.
Progent's proprietary technical support reporting system includes thorough records for the support that Progent's clients have received. Progent's authorized engineers have access to the records of assistance rendered to every client by any engineer. This archive of trouble tickets and resolutions is organized as a conveniently exploitable support knowledge base that permits Progent's remote support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from vendors' internal product engineers so Progent's remote service specialists can determine the best resolutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Albany New York or to find out additional information about Progent's online support programs, contact Progent at
Remote Network Support Services Available from Progent
Progent's remote support engineers have advanced credentials in a comprehensive set of disciplines. This breadth of technical skills permits Progent's consultants to resolve almost any emergency that may take place in a small business information system. Certifications held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.
To support clients with mixed-OS environments, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online technical services Offered by Progent to customers in Albany include:
Progent's UNIX/Linux consultants can offer urgent online assistance for troubleshooting problems within UNIX/Linux systems powered by popular versions of UNIX including:
Progent also offers a full array of remote desktop support such as Windows 7 migration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
Progent’s Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or enhancing your established organization, evaluating or enhancing Help Desk Call Center application software to address the particular needs of your business, or providing temporary online personnel to reinforce your existing Help Desk group during high-demand situations such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of experienced information technology consultants gives your clients in Albany New York immediate contact with an efficient support resource with extensive experience delivering telephone-based help and remote repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center perception as a significant enabler of company efficiency, and Progent's intent is to solve and not simply document network issues.
Progent's Apple Mac experts can support the creative facets of Macintosh computing by providing phone-based consulting services and education in graphics, sound, and video. Progent's consultants offer assistance in a large selection of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio or video or building an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Albany New York online network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your IT maintenance is proactive and automated. By anticipating potential problems before they grow into full-scale emergencies, remote monitoring can minimize disruptive and expensive service failures. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks that support multiple platforms.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
City | Address | Phone | Link |
Albany | 90 State Street, Suite 700 Albany, NY 12207 United States |
(518) 641-1177 | Albany Network Support Services |
Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
Rochester | Mill Street Executive Center Rochester, NY 14614 United States |
(585) 471-2777 | Rochester Network Support Services |