For small companies in Albany New York, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online support engineers offer exceptional value due to the fact that they are equipped with the practical background and the advanced technology to resolve most network problems rapidly. Efficient support lowers immediate expenses since service calls accumulate fewer billable minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization saves additionally with indirect expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing policy for remote support is structured to get the most out of your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you receive. In contrast to many online service firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where fast repairs somehow end up as large bills. Progent's skill at disposing of problems quickly results in your company saving cash.
Progent's Remote Service Tools
Over the years, Progent has developed a collection of customized tools and proven methodologies which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize company information networks. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to interface to your system remotely without breaching corporate security.
Progent's sophisticated technical support reporting application keeps comprehensive histories of the support that Progent's clients have received. Progent's authorized engineers have access to the history of all help provided to every customer by any consultant. This history of problems and repairs is organized as an easily accessible support knowledge base that enables Progent's remote support engineers to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft permit access to other extensive technical knowledge bases and permit quick access to vendors' in-house engineering staff so Progent's remote service specialists are able to find the most efficient resolutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Albany New York or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Remote Support Services Offered Progent
Progent's remote technical support professionals possess advanced credentials in an extensive set of products and technologies. This broad scope of IT skills enables Progent's engineers to resolve practically any problem likely to occur in a small company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To help companies with multi-OS environments, Progent also provides the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote services Offered by Progent to small businesses in Albany include:
Special Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide range of information technology including network architecture, messaging solutions, system and process security, UNIX and Windows integration, VMware technologies for server hardware consolidation and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux-based solutions. Progent's team-based methodology for solving network problems enables fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for troubleshooting problems affecting UNIX/Linux systems based on leading versions of UNIX such as:
Important Linux versions for which Progent offers expert support include:
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco CCIE certification is the highest accreditation for network professionals, and certifies a person's network technology skills at the master level. Cisco CCIEs know how to resolve even the most complex challenges encountered in network infrastructure planning, deployment, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer excellent value since their depth of experience allows them to solve the most difficult problems rapidly. In typical cases, less qualified service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes.
Few consulting providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can get immediate support for serious network problems that are hurting business efficiency but are not within the experience of your ordinary computer maintenance personnel. Progent's CCIE engineers can connect to your computer system using sophisticated remote troubleshooting technology in order to provide quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Certified Windows Expertise
Progent's Microsoft-premier remote service engineers can provide computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can assist you with a broad variety of technology support services including
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Exchange 2010 maintenance,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server planning,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Professionals
Progent's certified CISSP and ISSAP network security consultants offer a range of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to clean up rapidly after a serious breach. Security consulting services offered by Progent cover comprehensive network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; setting up firewalls; building safe techniques for remote and mobile communication; guarding your messaging system from spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers expert online support services to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine on-premises resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting professionals for contract IT projects that small businesses often need. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Albany New York Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk support programs for small companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are well suited for smaller organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who require fast access to a reliable Call Center with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk or enhancing your established one, evaluating or customizing Call Center software to meet the unique needs of your business, or adding temporary phone support staff to reinforce your existing Call Center team to handle unusually busy situations like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your computer users in Albany New York quick assistance from a dependable support group with substantial experience providing phone consulting and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of company productivity, and Progent's policy is to solve rather than just track technical issues.
Business Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts Group provides remote and in-depth consulting expertise and training in key application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. For more information on Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac consultants can support the imaginative components of Mac systems by offering phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio/video or establishing an audio/video production lab.
Remote Network Monitoring Support
Progent can provide companies in Albany New York online network monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your computer maintenance is proactive and automated. By exposing looming trouble spots before they grow into full-scale emergencies, automated monitoring can ward off stressful and expensive service crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks that incorporate a mix of platforms.
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York