For small businesses in Albany New York, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for complex connectivity problems, as well as the services of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online support engineers represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most network issues rapidly. Efficient support lowers direct expenses because solutions take up a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with indirect costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for online help is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the support that you receive. Unlike typical online support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid situations where speedy. minor fixes manage to end up as substantial bills. Progent's skill at disposing of technical issues quickly results in your company conserving money.
Progent's Remote Support Tools
Over time, Progent has developed an array of customized technologies and field-proven processes that ensure the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize business IT networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to communicate with your company's computer system remotely without violating network security.
Progent's proprietary customer support database system maintains detailed histories for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of support delivered to each customer by any Progent consultant. This history of issues and responses is stored as a quickly retrievable support knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote service experts can arrive at the most efficient solutions promptly.
Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Albany New York or to learn more about Progent's online support options, call Progent at
Phone-based Technical Services Available from Progent
Progent's phone-based support professionals possess advanced credentials in a comprehensive array of technologies. This broad scope of capability enables Progent's consultants to address almost any crisis that may occur in a small business network. Certifications earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.
To help clients with mixed-operating system environments, Progent also provides the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Phone-based support available from Progent to clients in Albany include:
Progent's UNIX and Linux consultants can offer urgent remote help for resolving anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Progent also can deliver a broad array of online desktop support and troubleshooting services including Microsoft Windows 11 migration help and planning and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk Call Center or enhancing your existing organization, identifying or modifying Help Desk application software to handle the particular requirements of your corporation, or adding temporary online personnel to reinforce your internal Call Center team during high-demand events such as software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk team of veteran network consultants offers your computer users in Albany New York immediate access to an effective support group with years of background offering telephone-based help and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a major driver of company productivity, and Progent's goal is to solve rather than simply record technical problems.
Progent's Apple Mac professionals can nurture the artistic elements of Macintosh computing by delivering phone-based consulting services and education in imaging, sound, and motion video. Progent's consultants offer expertise in a variety of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special jobs such as scanning or digitizing audio or video or setting up an audio/video production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Albany New York online network and server monitoring services powered by MS Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your IT support is proactive rather than reactive. By detecting potential issues before they cause network outages, proactive monitoring can minimize stressful and expensive information system failures. Progent can also deploy network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that support a combination of platforms.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
City | Address | Phone | Link |
Albany | 90 State Street, Suite 700 Albany, NY 12207 United States |
(518) 641-1177 | Albany Network Support Services |
Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
Rochester | Mill Street Executive Center Rochester, NY 14614 United States |
(585) 471-2777 | Rochester Network Support Services |