Urgent Phone Support for Albany New York UNIX or Linux NetworksFor small businesses in Albany New York, Progent provides technical support for information systems based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISSP-accredited security engineers to handle high-level security architecture and business continuity preparedness.

Progent's remote support engineers represent exceptional value because they have the practical experience and the sophisticated technology to solve most network problems quickly. Efficient support lowers immediate expenses since service calls accumulate a smaller number of billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization saves additionally in incidental expenses by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management.

Progent's billing policy for remote support is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the services that you receive. Unlike many online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid situations where fast repairs somehow end up as big tabs. Progent's skill at handling technical issues efficiently translates into your company saving cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an array of customized tools and proven processes that promote the highest degree of effectiveness for online engineering help and troubleshooting for small and midsize business computer systems. Progent provides protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's Technical Response Center to communicate with your environment without violating system security.

Progent's advanced customer support reporting application maintains detailed histories describing the support that Progent's clients have been provided. Progent's team service personnel have access to the history of support delivered to each Progent client by any consultant. This database of trouble tickets and fixes is organized as an easily retrievable proprietary knowledge base that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's online consulting experts can come up with the most efficient solutions promptly.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Albany New York or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.

Phone-based Technical Services Offered Progent
Progent's phone-based support engineers have certified skills in an extensive set of technologies. This broad scope of technical skills permits Progent's consultants to resolve almost any problem likely to take place in a small company information system. Credentials held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.

To provide assistance to businesses with multi-OS environments, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Remote technical support services Offered by Progent to customers in Albany include:

  • UNIX, Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a broad spectrum of information technology such as system architecture, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and simplified administration, and transitioning from older applications to the latest MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX and Linux consultants can provide urgent phone-based assistance for resolving problems within UNIX/Linux networks powered by leading derivatives of UNIX including:

    • macOS and OS X
    • Solaris
    • IBM AIX Operating System
    • HP-UX
    • BSD
    • SCO UNIX
    • SGI/Irix
    Major Linux versions for which Progent offers expertise include:
    • RedHat
    • SUSE
    • Debian-GNU
    • Slackware

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for Albany New YorkThe Cisco CCIE certification is the highest recognition for network infrastructure professionals, and indicates a consultant's technical skills at the expert level. Cisco qualified CCIEs can handle even the most difficult problems associated with network infrastructure planning, installation, administration, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer exceptional value since their depth of experience allows them to find solutions for the most complex problems rapidly. In many instances, less qualified service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Few support organizations make CCIEs accessible to help small and mid-size businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can get immediate help for severe network infrastructure issues that are crippling worker productivity but are not within the comfort zone of your regular computer support personnel. Progent's Cisco CCIE engineers can connect to your environment by means of the latest on-line support technology in order to perform quick, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs offer consulting for all of Cisco's market leading family of networking products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

  • Certified MS Windows Experts
    Microsoft Windows Experts for Albany New YorkProgent's Microsoft-premier remote support professionals offer computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a broad variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 management, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 design and configuration, Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server training, SBS Server support, and Windows Essentials cloud integration.

    Progent also offers a wide range of remote desktop services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Premier Network Security Consultants for Albany New YorkProgent's qualified CISM and CISSP network security engineers can provide a variety of system protection services to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to clean up rapidly after a damaging penetration. Security services offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; configuring firewalls; building safe architectures for off-site and mobile access; securing your email system from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting support to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Special Consulting Services Offered by Progent
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Call Center Expertise
    Progent's Call Center support alternatives for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are intended for smaller companies who lack the money or time to create an in-house Call Center but who want quick access to a dependable Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís shared Help Desk services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Help Desk or improving your current one, identifying or enhancing Call Center software products to address the unique demands of your corporation, or providing occasional online personnel to supplement your internal Call Center group to handle high-demand situations like software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran information technology professionals gives your customers in Albany New York quick communication with an efficient network service group with extensive background delivering phone help and online repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center perception as a significant contributor to company performance, and Progent's intent is to fix instead of merely report IT problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting Team can supply phone-based advanced engineering expertise and training in specific application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and training for Microsoft business applications such as CRM, Project, Microsoft Office Word, and Microsoft Excel. To read more concerning Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac professionals can promote the imaginative elements of Apple Mac environments by offering phone-based consulting support and education in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio/video or establishing an audio/video production lab.

    Remote Network Monitoring Support
    Progent offers businesses in Albany New York remote computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your network maintenance is proactive and automated. By spotting possible problems before they evolve into full-scale emergencies, remote monitoring can minimize disruptive and expensive information system breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or systems that support a mix of OS platforms.

How Your Albany New York Company Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
518-641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
716-442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
585-471-2777 Rochester Network Support Services




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    Cisco's wireless VoIP phones are hardened Wi-Fi handsets intended for workers who are on the move within office, warehouse, health-care or other environments where IT management requires user endpoints that provide more control, security and ruggedness than is possible with the BYOD (Bring-Your-Own-Device) mode of mobile communications. Creating solutions with Cisco's wireless IP phones typically requires that IT teams configure and optimize numerous key pieces of your wireless infrastructure including wireless access points, routers, Cisco wireless LAN controllers, and call management tools. Progent's certified experts offer online and on-premises assistance to help your organization build and manage a Cisco wireless IP phone deployment by providing services that can range from debugging the configuration of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing services for updating the Wi-Fi infrastructure of a campus.

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    Progent's Microsoft-certified consulting experts have more than a decade of background planning, deploying, optimizing and troubleshooting System Center Operations Manager solutions and offer organizations of all sizes expert online or onsite consulting services for SCOM 2012. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience needed to monitor your IT resources effectively, whether your datacenters are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs based on industry best practices for monitoring network infrastructure as well as both Microsoft and 3rd-party apps and services. Also, Progent can deliver fast remote or onsite technical support to help you to fix critical issues uncovered by SCOM 2012.

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  • Open Positions Microsoft MCTS Consulting Microsoft MCA Consulting Contract Concord CA
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  • ProSight Email Denial of Service Protection Professional 24x7 ProSight Email Security Professionals
  • ProSight Email Directory Harvest Protection Specialists 24/7/365 Email Reputation Analysis Specialists
  • ProSight Small Business Private Clouds Engineer Engineers Private Cloud Virtual Datacenter Hosting

  • CCVP Migration Consultant
    MCDST Information Technology Consultant

    Progent provides customers the services of engineers who have earned some of the IT industry's most prized credentials. Progent thinks that clients deserve to know that their computer support consultants have accredited training plus broad real-world experience so that Progent's clients can engage Progent's service with confidence. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) brings priority for significantly superior vendor help than is offered to uncertified service providers, enabling Progent to offer clients a better class of IT service. In addition, recognized credentials such as CISM or CISSP for IT security can help corporate clients to demonstrate compliance with regulatory demands by using the assistance of recognized industry experts.

  • Professionals Meraki Cloud Management CCIE Certified Meraki 802.11ac AP Setup and Support

  • Forefront TMG Firewall Remote Consulting
    Online Support Services Forefront Threat Management Gateway 2010

    Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security technologies of Internet Security and Acceleration Server 2006 and offers a centrally administered Internet gateway that acts as a single-server platform for an array of security features including an application and network layer firewall, URL filtering, malware inspection, IPS, reputation services, VPN management, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security reporting features, allows custom reporting generated by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be installed as a virtual machine to cut costs and enhance availability. Progent's Microsoft-certified consultants can assist your company to design and carry out test and production deployments; integrate Forefront Threat Management Gateway with Windows 2008, AD, SQL Server, Exchange Server, and SharePoint 2010; install Microsoft Forefront Threat Management Gateway to operate on a virtual machine with Windows Hyper-V; and deliver continuing support and repair services. Progent's consultants can also assist you to upgrade smoothly to Microsoft Forefront Threat Management Gateway from any version of ISA Server.

  • Programming Firm Dynamics GP Refreshable Excel Reports Microsoft Dynamics Power BI Development Firm

  • Small Business 100 Access Point Online Consulting
    Consultant Small Business 100 Access Point

    Progent's Cisco-certified wireless technology consulting experts can help you to configure, manage, and debug Cisco Small Business Wi-Fi APs.

  • Remote Troubleshooting Shared Call Center Extended Call Center Outsourcing
  • Specialist CentOS Linux, Solaris, UNIX
  • SCCM 2012 Device Management Technical Support Services Microsoft Configuration Manager 2012 Configuration
  • SCOM 2012 Migration Consultant System Center 2007 Network Engineer
  • SMS Upgrade Specialist Microsoft SMS Upgrade Computer Consultant
  • SQL Server Analysis Services Remote Technical Support Computer Consulting Microsoft SQL Server 2012
  • Security Auditing Check Point 16000 Firewalls CheckPoint FireWalls Network Consulting

  • Macintosh Class
    Office Outlook for Mac Training Professional

    Progent can provide one-on-one education designed for individuals who wish to expand their knowledge of the macOS and OS X operating system, Mac hardware, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one online classes for Mac application software.

  • SharePoint 2010 Configuration Top SharePoint 2010 Remote Support
  • SharePoint Server 2019 Integration Services Albany, New York Albany NY SharePoint Server 2010 Support and Help
  • Small Business Consultant Small Business Online Help
  • Small Business Online Support Small Office Network Online Support Services

  • Coding MS Access
    Design Firms MySQL Enterprise Edition

    Progentís expert software programmers, relational database architects, and program managers can help large businesses to complete development programs for Windows, Linux/UNIX, or Web applications. Progent's co-sourcing services include access to seasoned project managers for advanced planning and project co-ordination or Progent can assist clients plug expertise gaps by providing database designers and programmers experienced in developing RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can help clients to incorporate SharePoint with additional applications such as SQL Server and Office Excel to create data-driven intranets and portal sites. Progent also offers expertise with multiple web development technologies and can help businesses to create, expand, troubleshoot, or port web-based applications to utilize the latest advances in web technology.

  • Small Company Consultants Small Business Remote Consulting
  • Solaris Engineer Solaris Consulting Services
  • Solaris Migration Solaris Upgrading
  • Solaris to Windows Migration Consulting Solaris Migration Consultants
  • Remote Technical Support Ubuntu Linux, Sun Solaris, UNIX Albany, NY
  • South Carolina Technicians Alabama Administration
  • Specialist Dynamics GP Visual Studio Microsoft Certified Dynamics GP ODBC Consult
  • Specialist Remote Network Monitoring ProSight Remote IT Management Consultants
  • Specialists CISA Certified Security Audit CISA Cybersecurity Audit Specialists
  • Ubuntu Linux, Sun Solaris, UNIX Computer Engineer Albany, NY
  • Support Outsourcing Macintosh OS X Remote Troubleshooting OS X
  • Support and Setup Internet Data Center Internet Data Center Technical Consultant
  • Support and Setup Remote Monitoring and Reporting IT Consultant System Center Operations Manager
  • Symantec Firewall Technology Consulting Symantec Raptor Cybersecurity Consultancy

  • After Hours Microsoft Project Help and Support
    Microsoft Project Computer Consultant

    Progent's team of application experts can provide in-depth consulting, software development, integration assistance, and webinar training for popular applications that address key areas including ERP, financials, management analytics, web application development, and the MS Office suite of business productivity software. As a Microsoft Partner with years of experience delivering high-level consulting support remotely, Progent can assist clients anywhere in the United States to eliminate the time and fees associated with travel and on-site activity without sacrificing the high quality of technical support.

  • System Center MOM Consultant Operations Manager Support Outsourcing
  • Technology Consulting Fault Tolerant Internet Data Center Fault Tolerant Collocation Engineer
  • Technology Consulting Services Microsoft Office SharePoint Server 2010 SharePoint Specialist
  • Top Quality Security Group Juniper NetScreen VPN Juniper Firewalls Computer Security Specialist

  • Professionals Deduplication
    Consultancy BackupAssist

    Progent offers economical remote access to engineers skilled in a wide range of utilities and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus notebooks and handhelds. Progent offers consulting support for leading backup platforms including Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take, MozyPro, Retrospect, Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent can help you to design, upgrade, or troubleshoot data backup solutions for a variety of environments including local, remote, cloud-based, or hybrid.

  • Top Rated Exchange 2010 IT Consulting Microsoft Experts Exchange Server 2010 Specialist
  • Debian Linux, Solaris, UNIX Technical Consultant
  • Urgent Windows 7 Integration Online Help Online Technical Support Windows 7 Upgrade
  • Vermont Setup North Carolina Engineers
  • WatchGuard Firebox M270 Firewall Firewall Audit WatchGuard Firebox T-Series Firewall Information systems Security Outsourcing
  • Immediate Fedora Linux, Sun Solaris, UNIX Specialists Albany-Troy
  • Windows 7 Integration Support and Integration Microsoft Experts Online Consulting Windows 7
  • Configuration Gentoo Linux, Solaris, UNIX Albany NY
  • Windows 8.1 Training Technology Consulting 24-7 Windows 8.1 DirectAccess Administration
  • Windows PC Simulation on Apple macOS Network Engineer Remote Support and Integration Remote Desktop Connection for Apple Mac
  • Windows Server 2016 Storage Replica Technology Consulting Windows Server 2016 Hybrid Technical Support Services
  • macOS Phone-based Consulting Services macOS Troubleshooting Technology Professional
  • microsoft system center 2016 operations manager Help and Support scom 2016 application performance monitoring Consulting Services

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