For small companies in Albany New York, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.
Progent's online support engineers offer exceptional value due to the fact that they are equipped with the practical background and the advanced technology to resolve most network problems rapidly. Efficient support lowers immediate expenses since service calls accumulate fewer billable minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization saves additionally with indirect expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing policy for remote support is structured to get the most out of your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you receive. In contrast to many online service firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where fast repairs somehow end up as large bills. Progent's skill at disposing of problems quickly results in your company saving cash.
Progent's Remote Service Tools
Over the years, Progent has developed a collection of customized tools and proven methodologies which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize company information networks. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to interface to your system remotely without breaching corporate security.
Progent's sophisticated technical support reporting application keeps comprehensive histories of the support that Progent's clients have received. Progent's authorized engineers have access to the history of all help provided to every customer by any consultant. This history of problems and repairs is organized as an easily accessible support knowledge base that enables Progent's remote support engineers to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft permit access to other extensive technical knowledge bases and permit quick access to vendors' in-house engineering staff so Progent's remote service specialists are able to find the most efficient resolutions promptly.
Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Albany New York or to find out additional information about Progent's online support programs, contact Progent at
Remote Support Services Offered Progent
Progent's remote technical support professionals possess advanced credentials in an extensive set of products and technologies. This broad scope of IT skills enables Progent's engineers to resolve practically any problem likely to occur in a small company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.
To help companies with multi-OS environments, Progent also provides the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Remote services Offered by Progent to small businesses in Albany include:
Progent's UNIX/Linux consultants can provide emergency phone-based assistance for troubleshooting problems affecting UNIX/Linux systems based on leading versions of UNIX such as:
Progent in addition offers a wide array of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk or enhancing your established one, evaluating or customizing Call Center software to meet the unique needs of your business, or adding temporary phone support staff to reinforce your existing Call Center team to handle unusually busy situations like software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your computer users in Albany New York quick assistance from a dependable support group with substantial experience providing phone consulting and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of company productivity, and Progent's policy is to solve rather than just track technical issues.
Progent's Apple Mac consultants can support the imaginative components of Mac systems by offering phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio/video or establishing an audio/video production lab.
Remote Network Monitoring Support
Progent can provide companies in Albany New York online network monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your computer maintenance is proactive and automated. By exposing looming trouble spots before they grow into full-scale emergencies, automated monitoring can ward off stressful and expensive service crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks that incorporate a mix of platforms.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
City | Address | Phone | Link |
Albany | 90 State Street, Suite 700 Albany, NY 12207 United States |
(518) 641-1177 | Albany Network Support Services |
Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
Rochester | Mill Street Executive Center Rochester, NY 14614 United States |
(585) 471-2777 | Rochester Network Support Services |