For small businesses in Albany New York, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft platforms. Progent has provided online support to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and business continuity planning.
Progent's online technical support engineers represent exceptional leverage because they are equipped with the real-world background and the advanced technology to resolve the majority of information system problems quickly. This lowers immediate expenses since service calls accumulate fewer chargeable minutes. Online support also avoids the cost of dispatching an engineer to your site. Your company saves additionally with indirect expenses by reducing or eliminating system outages and associated losses resulting from business disruption, upset clients, idle workers, and de-focused management.
Progent's pricing model for online help is structured to get the most out of your IT service dollar. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you receive. Unlike many online support organizations, Progent requires no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for billing avoid situations where speedy. minor repairs somehow end up as substantial tabs. Progent's penchant for dealing with technical issues quickly results in your company spending less cash.
Progent's Remote Technical Support Tools
Over time, Progent has developed a set of optimized technologies and proven processes which allow the highest degree of efficiency for remote engineering help and troubleshooting for small company computer networks. Progent provides safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to access your computer system without breaching corporate security.
Progent's highly evolved service database application stores extensive records for the support that Progent's clients have been provided. Progent's authorized engineers have access to the records of services rendered to each customer by every consultant. This history of anomalies and repairs is organized as a conveniently retrievable support knowledge base that enables Progent's remote support engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available other extensive support databases and permit fast response from manufacturers' in-house engineering staff so Progent's remote service specialists are able to come up with optimal solutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in Albany New York or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Urgent Support.
Online Network Support Services Provided by Progent
Progent's online network support professionals possess advanced credentials in a comprehensive set of products and technologies. This wide range of technical skills allows Progent's engineers to handle almost any emergency that may crop up in a small business network. Credentials earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Professional.
To support clients with mixed-OS environments, Progent also offers the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Phone-based technical support services provided by Progent to companies in Albany include:
Special Support Services Offered by Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a broad spectrum of information technology including network architecture, messaging systems, network and process security, UNIX/Linux and Windows integration, VMware technologies for server economization and easy administration, and migration from legacy applications to current Windows or Linux-powered environments. Progent's group-oriented methodology for solving network issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support costs.
Progent's UNIX and Linux consultants can offer emergency online assistance for analyzing problems within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Important Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for networking consultants, and certifies a person's network technology knowledge at the master level. Cisco CCIEs know how to resolve the most complex challenges encountered in network design, deployment, maintenance, security, and repair. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or identifying program patches. CCIEs provide exceptional value because their deep experience enables them to solve even the most intractable problems rapidly. In typical instances, less experienced consultants can wrestle for many hours or even days with the same problems that a CCIE can resolve in a few minutes.
Few support firms make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent can provide quick telephone contact with a Cisco authorized CCIE so you can get immediate support for complex network issues that are impacting business productivity but are not within the scope of your regular computer maintenance resources. Progent's Cisco-qualified CCIE support experts can interface to your network via the latest remote support technology in order to provide efficient, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized MS Windows Expertise
Progent's Microsoft-certified online support professionals offer network repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist your company with a wide range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment support,
SharePoint 2019 design and integration, Microsoft Teams expertise, Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online planning,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition can deliver a broad array of online desktop consulting and support services including Windows 7 integration, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Premier System Security Consultants
Progent's accredited CISSP and ISSAP network security consultants offer a range of system protection services that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to recuperate quickly following a serious breach. Security solutions available from Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm attacks; setting up firewalls; building safe techniques for off-site and mobile connectivity; guarding your messaging infrastructure against viruses, spam and DHA attacks; and instituting 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote consulting support to help organizations of all sizes integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that utilize local IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent can provide the services of world-class online consulting professionals for contract projects that small businesses frequently request. Progent's rates for longer-term development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology enables customers to complete major projects economically and on schedule. Progent's special remote engineering services include:
How Your Albany New York Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Help Desk support programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are well suited for small organizations who don't have the budget to create an in-house Help Desk Call Center but who require fast access to a dependable Help Desk Call Center with professional phone support as well as the technical depth to escalate complex trouble tickets to advanced consultants.
Progentís shared Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is a collaborative service desk solution built around the top professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk Call Center or improving your current organization, selecting or customizing Call Center software to handle the unique demands of your business, or providing temporary online personnel to reinforce your existing Call Center resources to deal with demanding scenarios such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk Call Center staff of veteran network experts gives your customers in Albany New York instant communication with a dependable support resource with extensive experience providing telephone-based support and remote repair service for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center recognition as a crucial contributor to business efficiency, and Progent's policy is to resolve instead of simply record technical issues.
Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group can supply online and in-depth consulting support and education in special application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office Word, and MS Office Excel. For more concerning Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can promote the creative components of Mac environments by delivering phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals offer expertise in a large selection of Apple Mac creative tools such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also assist you with common procedures such as capturing or digitizing audio or video or establishing an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Albany New York online network monitoring support powered by MS System Center Operations Manager network monitoring, customized by Progent to accommodate your environment so your computer support is proactive rather than reactive. By spotting potential problems before they expand into downtime, proactive monitoring can minimize inconvenient and costly service crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or environments based on a variety of operating systems.
To get in touch with Progent about urgent online expertise with UNIX, Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York