For small and midsize businesses located in Albany New York, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.
Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most network issues rapidly. This lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company benefits additionally in incidental expenses by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused management.
Progent's billing policy for remote support is structured to get the most out of your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to typical online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor fixes manage to turn into substantial invoices. Progent's penchant for handling technical issues quickly translates into your business conserving money.
Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which ensure the maximum degree of effectiveness for remote engineering help and repair for small company information networks. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the engineers of Progent's online support team to communicate with your computer system without compromising network security.
Progent's advanced customer support database application keeps extensive histories describing all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of all help rendered to every Progent client by any engineer. This history of trouble tickets and resolutions is stored as a readily searchable support database that enables Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to vendors' internal support staff with the result that Progent's remote service experts are able to arrive at optimal solutions promptly.
Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Albany New York or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's remote network support professionals possess credentials in a comprehensive set of disciplines. This wide range of technical skills permits Progent's engineers to tackle practically any crisis likely to crop up in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.
To provide assistance to customers with multi-OS environments, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online support services available from Progent to companies in Albany include:
Special Consulting Services Available from Progent
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad array of information technology including network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.
Progent's UNIX/Linux support engineers can offer urgent online assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:
Major Linux versions for which Progent offers expert support include:
- Apple macOS and OS X
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top accreditation for network infrastructure professionals, and indicates a person's networking knowledge at the expert level. CCIEs can deal with the most intractable issues encountered in network design, installation, management, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. CCIEs provide excellent value since their deep expertise enables them to fix even the most difficult problems quickly. In common cases, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes.
Few support firms make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get timely help for complex network infrastructure issues that are lowering worker productivity but are beyond the comfort zone of your ordinary IT maintenance resources. Progent's Cisco-qualified CCIE consultants can tie into your environment via state-of-the-art remote troubleshooting tools to perform fast, safe, and affordable analysis and remediation.
Progent's CCIEs offer consulting for the complete line of Cisco's industry-leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN technology.
Certified Windows Support
Progent's Microsoft-certified remote service professionals offer computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange 2019 planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a broad array of remote desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier System Security Engineers
Progent's accredited CISM and CISSP network security consultants offer a variety of security services to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or help you to recuperate rapidly after a damaging breach. Security services offered by Progent cover comprehensive network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; building safe mechanisms for remote and mobile communication; defending your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced online consulting to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize local resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small companies often need. Billing charges for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Albany New York Company Can Contact Progent's Remote Support Experts
Call Center Services
Progent's Help Desk Call Center support programs for small companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are ideal for small organizations who lack the budget to assemble and manage an internal Help Desk Call Center but who require quick communication with a dependable Help Desk with professional phone assistance plus the available expertise to escalate the most challenging tasks to high-level engineers.
Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.
Progent's Call Center consulting services can assist you in building an efficient new Help Desk Call Center or enhancing your existing one, identifying or modifying Help Desk Call Center software products to meet the special requirements of your business, or adding occasional phone support staff to work with your existing Help Desk Call Center resources to handle unusually busy events such as software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of seasoned network consultants offers your clients in Albany New York quick communication with a dependable support group with extensive experience offering phone support and online troubleshooting for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a crucial driver of company performance, and Progent's target is to fix rather than merely document network issues.
Business Applications Support: Training, Programming, and Integration
Progent's Applications Experts staff offers remote and in-depth consulting expertise and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, custom development, and training for familiar Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To learn additional information concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Apple Mac consultants can promote the artistic components of Mac computing by providing remote consulting services and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio or video or building an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Albany New York remote network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By anticipating possible problems before they cause network outages, system monitoring can ward off disruptive and costly information system breakdowns. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems powered by a combination of OS platforms.
To get in touch with Progent about emergency remote support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York