For small companies located in Albany or anywhere in the state of New York, Progent provides technical support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for complex connectivity problems, plus the assistance of CISA and CISM-accredited security consultants to help with advanced security design and disaster recovery planning.
Progent's remote support engineers represent excellent value due to the fact that they have the practical experience and the advanced technology to solve the majority of information system problems rapidly. Efficient support lowers direct expenses since solutions take up fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with indirect expenses by reducing or avoiding system outages and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives.
Progent's pricing model for online help is designed to get the most out of your IT service dollar. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical remote service companies, Progent imposes no initialization charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid situations where quick fixes manage to turn into major tabs. Progent's skill at solving problems efficiently results in your business conserving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has developed an array of customized tools and proven processes that allow the highest level of effectiveness for remote technical support and troubleshooting for small business information networks. Progent offers safe VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology allows the staff of Progent's Technical Response Center to interface to your company's environment remotely without compromising network security.
Progent's sophisticated technical support database application includes extensive histories for the service that Progent's customers have been provided. Progent's team engineers have access to the records of support provided to each Progent customer by every engineer. This archive of issues and responses is structured as a conveniently searchable internal database that permits Progent's remote support engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close relationships with major technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and allow quick response from vendors' internal engineering staff so Progent's remote consulting experts can come up with optimal resolutions quickly.
Get Online UNIX, Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone services in Albany or anywhere in New York or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's remote consulting experts offer certified skills in an extensive array of disciplines. This broad scope of capability allows Progent's consultants to tackle virtually any emergency that may crop up in a small company information system. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
To provide assistance to businesses with mixed-OS environments, Progent also provides the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services available from Progent to companies in Albany and throughout the state of New York include:
Special Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide range of computer technology such as network infrastructure, email solutions, network and process security, UNIX and Windows coexistence, VMware products for server hardware economization and easy management, and migration from legacy applications to the latest Windows or Linux-based environments. Progent's group-oriented methodology for solving network problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service expense.
Progent's UNIX/Linux consultants can provide urgent remote assistance for resolving problems affecting UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network professionals, and certifies an individual's networking skills at the expert level. Cisco CCIEs know how to handle even the most complex issues encountered in network infrastructure design, deployment, management, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent value since their depth of expertise allows them to find solutions for the most intractable problems rapidly. In typical instances, less qualified service providers can wrestle for many hours or days with the same problems that a CCIE can resolve in a few minutes.
Few consulting providers make Cisco CCIEs available to assist small and mid-size businesses. Progent can provide fast phone contact with a Cisco-qualified CCIE so your company can get timely support for severe network issues that are impacting business productivity but are beyond the experience of your local network service providers. Progent's CCIE consultants can tie into your network by means of the latest remote support tools to provide quick, safe, and affordable analysis and repair.
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's popular family of infrastructure products such as PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.
Certified MS Windows Expertise
Progent's Microsoft-premier online service professionals can deliver computer repair and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a wide variety of technology support such as
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and configuration,
Skype for Business planning and deployment support, Lync Server integration and Microsoft Office Communications Server troubleshooting, Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server 2011 support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of remote PC desktop support services such as Windows 7 migration, preparing for to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Certified Network Security Experts
Progent's certified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions to enhance the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help your company to clean up rapidly after a serious penetration. Security consulting services available from Progent cover thorough security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm assaults; setting up firewalls; establishing secure techniques for remote and mobile access; protecting your email system against spam and DHA attacks; and setting up round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support to help businesses of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine local IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than 20 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent can provide the services of seasoned online consulting professionals for contract IT projects that small companies often request. Progent's rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these important areas of computer technology allows customers to execute critical initiatives within budget and on time. Progent's special online consulting services include:
How Your Albany Company Can Contact Progent's Online Technical Support Experts
Call Center Expertise
Progent's Help Desk Call Center support programs for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are ideal for smaller organizations who lack the money or time to support an internal Help Desk but who require quick access to a dependable Help Desk Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex problems to advanced consultants.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of certified desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the top PSA platform for managing service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting expertise can assist you in creating an efficient new Help Desk or revamping your established one, selecting or customizing Help Desk software products to handle the particular requirements of your business, or providing temporary online staff to supplement your internal Help Desk resources to handle unusually busy situations such as software migrations, major upgrades, or rolling out brand new business software.
Progent's Call Center staff of seasoned information technology consultants offers your customers in Albany or anywhere in the state of New York rapid assistance from a large technical support resource with substantial background offering phone consulting and remote repair service for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk Call Center recognition as a major driver of company productivity, and Progent's aim is to fix instead of simply track technical problems.
Business Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Group provides online advanced engineering support and training in specific application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, MS Word, and Microsoft Excel. To read additional information about Progent's consulting, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac consultants can support the imaginative elements of Macintosh computing by offering phone-based consulting support and training in imaging, sound, and motion video. Progent's support professionals can provide assistance in a range of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific procedures such as scanning or digitizing audio or video or setting up an audio/video post production facility.
Remote Network Monitoring Support
Progent offers companies in Albany, or anywhere in the state of New York, remote computer system monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to suit your business so that your IT maintenance is proactive rather than reactive. By anticipating emerging problems before they evolve into downtime, remote monitoring can head off disruptive and expensive service breakdowns. Progent can also deploy network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Windows networks, or networks powered by a combination of platforms.
To get in touch with Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.