UNIX, Linux, Sun Solaris, Mac OS X Remote Technical Support for

For small businesses in Albany New York, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has delivered remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for complex connectivity problems, as well as the services of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.

Progent's online support engineers represent excellent leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most network issues rapidly. Efficient support lowers direct expenses because solutions take up a smaller number of billable minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits additionally with indirect costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's pricing model for online help is designed to get the most out of your network support dollar. Progent bills on a per-minute basis for phone assistance, so you are billed just for the support that you receive. Unlike typical online support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for billing avoid situations where speedy. minor fixes manage to end up as substantial bills. Progent's skill at disposing of technical issues quickly results in your company conserving money.

Progent's Remote Support Tools
Over time, Progent has developed an array of customized technologies and field-proven processes that ensure the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize business IT networks. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to communicate with your company's computer system remotely without violating network security.

Progent's proprietary customer support database system maintains detailed histories for the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of support delivered to each customer by any Progent consultant. This history of issues and responses is stored as a quickly retrievable support knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and working relationships with major vendors such as Cisco and Microsoft make available other massive technical support knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote service experts can arrive at the most efficient solutions promptly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To access Progent's phone support in Albany New York or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.

Phone-based Technical Services Available from Progent
Progent's phone-based support professionals possess advanced credentials in a comprehensive array of technologies. This broad scope of capability enables Progent's consultants to address almost any crisis that may occur in a small business network. Certifications earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Associate.

To help clients with mixed-operating system environments, Progent also provides the skills of consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Phone-based support available from Progent to clients in Albany include:

• UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
  Progent's UNIX, Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a broad range of information technology such as system architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server economization and simplified management, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's team-oriented approach to resolving technical problems enables fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts service costs.

  Progent's UNIX and Linux consultants can offer urgent remote help for resolving anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:

  • macOS and OS X
  • Sun Solaris
  • IBM AIX Operating System
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX
  Major Linux variants for which Progent offers expertise include:
  • RedHat
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Talk to a Cisco CCIE for High-level Network Problem Solving
  The Cisco CCIE credential is the highest accreditation for network consultants, and indicates a person's networking skills at the master level. Cisco CCIEs know how to deal with the most difficult problems encountered in network infrastructure planning, installation, maintenance, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in isolating anomalies with IOS network administration tools and developing workarounds or identifying program patches. Cisco CCIEs are an excellent cost-effectiveness because their depth of expertise permits them to resolve even the most intractable problems quickly. In typical cases, less qualified engineers can struggle for hours or days with identical tasks that a CCIE can resolve in minutes. Few support organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide quick telephone contact with a Cisco CCIE so you can receive immediate assistance for complex network issues that are impacting worker efficiency but are not within the experience of your regular IT maintenance providers. Progent's CCIE support experts can interface to your computer system using advanced on-line support tools in order to provide quick, secure, and affordable diagnosis and repair. Progent's CCIEs offer consulting for the entire range of Cisco's market leading family of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

• Authorized Windows Support
  Progent's Microsoft-expert remote service professionals can deliver computer problem solving and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a broad range of platform support services such as Microsoft Windows Server 2022 solution design and integration consulting, Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, Microsoft Exchange 2019 integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration expertise, SharePoint 2019 planning and integration, Microsoft Teams planning and integration, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials cloud integration.

  Progent also can deliver a broad array of online desktop support and troubleshooting services including Microsoft Windows 11 migration help and planning and deploying Microsoft 365 cloud solutions for Windows desktops.

• CISM and CISSP Premier Network Security Specialists
  Progent's accredited CISM and CISSP network security consultants offer a variety of system protection services that can enhance the defenses of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or assist your company to clean up quickly following a serious penetration. Security consulting services offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm attacks; setting up firewalls; building secure architectures for off-site and mobile access; defending your email infrastructure from spam and DHA attacks; and instituting round-the-clock proactive monitoring.

• Hybrid Cloud Solutions
  Progent offers expert online consulting services to help companies of any size connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that combine physical resources along with public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration services that include Microsoft 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud integration expertise. Progent has over two decades of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.

• Call Center Services
  Progent's Help Desk programs for small businesses with environments based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Standard Call Center services are designed for smaller companies who lack the budget to build and maintain an in-house Call Center but who want fast access to a dependable Call Center with proficient telephone support plus the in-depth expertise to escalate complex tasks to high-level consultants.

  Progent's Help Desk Co-management services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution based on the top professional services automation platform for managing end-user service requests, ticketing, responsibility, progress tracking, and metrics.

  Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk Call Center or enhancing your existing organization, identifying or modifying Help Desk application software to handle the particular requirements of your corporation, or adding temporary online personnel to reinforce your internal Call Center team during high-demand events such as software transitions, mass upgrades, or installing brand new business software.

  Progent's Help Desk team of veteran network consultants offers your computer users in Albany New York immediate access to an effective support group with years of background offering telephone-based help and remote diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Call Center the reputation as a major driver of company productivity, and Progent's goal is to solve rather than simply record technical problems.

• Business Applications Support: Education, Customization, and Troubleshooting
  Progent's Applications Consulting staff can supply online advanced engineering expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and training for Microsoft applications including CRM, MS Office Project, MS Office Word, and Microsoft Excel. To read additional information on Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

  Progent's Apple Mac professionals can nurture the artistic elements of Macintosh computing by delivering phone-based consulting services and education in imaging, sound, and motion video. Progent's consultants offer expertise in a variety of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special jobs such as scanning or digitizing audio or video or setting up an audio/video production lab.

  Remote Network and Server Monitoring Services
  Progent offers businesses in Albany New York online network and server monitoring services powered by MS Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your IT support is proactive rather than reactive. By detecting potential issues before they cause network outages, proactive monitoring can minimize stressful and expensive information system failures. Progent can also deploy network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft environments, or systems that support a combination of platforms.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.