For small businesses in Albany New York, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security design and business continuity planning.
Progent's remote technical support services represent exceptional leverage because they have the practical background and the sophisticated technology to resolve the majority of information system problems quickly. This reduces direct costs because solutions take up a smaller number of billable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company benefits additionally in indirect costs by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.
Progent's billing model for remote support is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to many online support firms, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from scenarios where fast solutions somehow end up as major invoices. Progent's penchant for disposing of technical issues efficiently results in your business spending less money.
Progent's Remote Service Technologies
Over the years, Progent has refined an array of customized technologies and proven processes which allow the highest level of effectiveness for remote help and troubleshooting for small and midsize business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's online support team to interface to your system remotely without breaching system security.
Progent's proprietary technical support reporting system includes thorough records for the support that Progent's clients have received. Progent's authorized engineers have access to the records of assistance rendered to every client by any engineer. This archive of trouble tickets and resolutions is organized as a conveniently exploitable support knowledge base that permits Progent's remote support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from vendors' internal product engineers so Progent's remote service specialists can determine the best resolutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Albany New York or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.
Remote Network Support Services Available from Progent
Progent's remote support engineers have advanced credentials in a comprehensive set of disciplines. This breadth of technical skills permits Progent's consultants to resolve almost any emergency that may take place in a small business information system. Certifications held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.
To support clients with mixed-OS environments, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.
Online technical services Offered by Progent to customers in Albany include:
Special Consulting Programs Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide range of information technology such as network infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and simplified administration, and transitioning from legacy applications to the latest MS Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can offer urgent online assistance for troubleshooting problems within UNIX/Linux systems powered by popular versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Silicon Graphics IRIX (SGI/IRIX)
- Debian GNU/Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network professionals, and validates an individual's networking skills at the expert level. Cisco qualified CCIEs know how to handle the most complex challenges occurring in network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad expertise permits them to resolve the most intractable problems rapidly. In many instances, less experienced service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few support organizations make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can receive immediate support for serious network infrastructure issues that are crippling business efficiency but are outside the experience of your regular network service providers. Progent's CCIE engineers can tie into your environment using advanced remote troubleshooting tools to provide fast, secure, and economical diagnosis and repair.
Progent's CCIEs offer consulting for all of Cisco's market leading selection of networking products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-expert remote service professionals offer network troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can help you with a broad variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
Microsoft Exchange 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration support,
SharePoint 2019 planning and integration, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Server Online training,
Small Business Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a full array of remote desktop support such as Windows 7 migration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Premier System Security Consultants
Progent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of security solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your company to clean up rapidly after a serious breach. Security support services available from Progent cover comprehensive security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; integrating firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Solutions
Progent offers advanced online support to help organizations of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent offers the skills of seasoned remote consulting professionals for contract projects that small businesses often request. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows customers to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:
How Your Albany New York Company Can Contact Progent's Remote Support Experts
Help Desk Call Center Services
Progent's Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center services are a convenient solution for small companies who don't have the resources to support an in-house Call Center but who require quick communication with an effective Help Desk Call Center with proficient telephone support plus the available expertise to escalate complex problems to advanced engineers.
Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or enhancing your established organization, evaluating or enhancing Help Desk Call Center application software to address the particular needs of your business, or providing temporary online personnel to reinforce your existing Help Desk group during high-demand situations such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Call Center team of experienced information technology consultants gives your clients in Albany New York immediate contact with an efficient support resource with extensive experience delivering telephone-based help and remote repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center perception as a significant enabler of company efficiency, and Progent's intent is to solve and not simply document network issues.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting staff can supply remote professional engineering expertise and training in special business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, customization, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Word, and MS Excel. To find out additional information about Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.
Progent's Apple Mac experts can support the creative facets of Macintosh computing by providing phone-based consulting services and education in graphics, sound, and video. Progent's consultants offer assistance in a large selection of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio or video or building an audio/video production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Albany New York online network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your IT maintenance is proactive and automated. By anticipating potential problems before they grow into full-scale emergencies, remote monitoring can minimize disruptive and expensive service failures. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks that support multiple platforms.
To get in touch with Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York