For small and midsize businesses located in Albany New York, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided remote support to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's remote support services offer exceptional value because they are equipped with the practical background and the sophisticated technology to resolve most information system issues quickly. Efficient support lowers direct costs because solutions take up fewer billable consulting minutes. Remote support also avoids the expense of sending a consultant to your location. Your organization saves even more in incidental costs by reducing or eliminating network downtime and associated losses stemming from business discontinuity, upset clients, idle workers, and distracted management.
Progent's pricing model for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed just for the services that you receive. Unlike many online service companies, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast fixes somehow turn into major bills. Progent's penchant for disposing of problems efficiently translates into your company saving cash.
Progent's Online Support Tools
Over the years, Progent has refined a collection of customized technologies and field-proven processes which permit the highest level of effectiveness for remote technical support and troubleshooting for small company information systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN technology permits the staff of Progent's Technical Response Center to interface to your company's system without breaching system security.
Progent's powerful technical support database system keeps extensive histories for all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of services delivered to each customer by every Progent consultant. This history of issues and solutions is organized as a readily accessible support knowledge base that permits Progent's online support professionals to communicate their knowledge company-wide to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and close associations with important vendors including Cisco and Microsoft make available other massive support databases and permit quick response from vendors' internal support staff so Progent's online consulting experts are able to come up with the most efficient solutions in the least time.
Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote support in Albany New York or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.
Phone-based Network Support Services Offered Progent
Progent's phone-based technical support professionals possess credentials in a comprehensive set of disciplines. This breadth of technical skills allows Progent's engineers to address practically any problem likely to occur in a small business information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
To support companies with mixed-operating system environments, Progent also offers the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Remote technical services Offered by Progent to companies in Albany include:
Additional Support Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a broad range of information technology including system architecture, messaging systems, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware consolidation and simplified administration, and migration from older applications to current Microsoft Windows or Linux solutions. Progent's group-oriented approach to solving technical issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This expedites solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can provide urgent online assistance for diagnosing anomalies within UNIX/Linux systems based on popular variants of UNIX such as:
Important Linux platforms for which Progent offers expertise include:
- Apple macOS and OS X
- IBM AIX OS
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco CCIE credential is the premier recognition for networking engineers, and indicates a person's networking knowledge at the expert level. CCIEs can deal with the most complex issues surrounding network planning, deployment, administration, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network administration utilities and coming up with workarounds or identifying software updates. CCIEs provide exceptional cost-effectiveness since their broad experience permits them to resolve even the most complex problems rapidly. In common instances, less experienced service providers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few support providers make Cisco CCIEs accessible to assist small and mid-size companies. Progent can provide fast phone access to a Cisco-qualified CCIE so you can receive immediate assistance for serious network infrastructure problems that are lowering business efficiency but are beyond the scope of your local network support personnel. Progent's Cisco-qualified CCIE engineers can communicate with your environment using the latest remote support technology to perform quick, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's market leading selection of infrastructure appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN solutions.
Authorized Windows Experts
Progent's Microsoft-premier remote support engineers can provide computer system problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of support professionals who can help you with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange Server 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 management,
SharePoint 2016 migration expertise,
SharePoint 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration and Microsoft Communications Server upgrade, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of system protection services to bolster the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to recuperate quickly following a damaging penetration. Security consulting services offered by Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recovery from malicious assaults; integrating firewalls; establishing secure mechanisms for off-site and mobile communication; securing your email infrastructure against spam and DHA attacks; and instituting 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize on-premises resources along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration services such as Microsoft 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over two decades of background delivering advanced consulting expertise online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent can provide the skills of seasoned remote consulting experts for contract projects that small companies frequently need. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these important fields of information technology enables clients to complete critical initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
How Your Albany New York Company Can Contact Progent's Online Technical Support Professionals
Help Desk Services
Progent's Help Desk support alternatives for small companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small organizations who don't have the budget to support an in-house Call Center but who need fast response from a reliable Call Center with proficient telephone support as well as the in-depth expertise to escalate complex tasks to high-level consultants.
Progent's Co-managed Help Desk services allow your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or improving your current one, selecting or enhancing Call Center software to handle the particular needs of your corporation, or adding temporary phone support personnel to reinforce your existing Help Desk Call Center resources to handle unusually busy events such as software transitions, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of experienced network experts gives your customers in Albany New York immediate assistance from an effective technical support group with years of background delivering telephone-based help and remote diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk the reputation as a solid contributor to company efficiency, and Progent's policy is to resolve instead of simply report IT problems.
Applications Services: Training, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply remote advanced consulting support and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and education for Microsoft business applications including CRM, MS Project, Microsoft Office Word, and Excel. For more about Progent's expertise, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Mac consultants can support the artistic aspect of Mac systems by offering phone-based help services and training in imaging, sound, and video. Progent's consultants offer help in a range of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video post production studio.
Online Network and Server Monitoring Services
Progent offers businesses in Albany New York online computer system monitoring support powered by Microsoft System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so your computer maintenance is proactive rather than reactive. By spotting emerging issues before they expand into downtime, system monitoring can ward off disruptive and costly information system crises. Progent can also assist with system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or systems that support a mix of platforms.
To get in touch with Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York