Fast Remote Support for Albany New York UNIX or Linux NetworksFor small and midsize companies located in Albany New York, Progent provides support for networks powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for challenging infrastructure problems, as well as the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and business continuity planning.

Progent's remote support services represent exceptional value due to the fact that they have the real-world experience and the advanced technology to solve the majority of information system problems quickly. Efficient support reduces immediate expenses because solutions take up a smaller number of billable minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization benefits even more with incidental expenses by minimizing or eliminating system downtime and associated costs due to business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's pricing policy for remote support is designed to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to typical remote service firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid scenarios where fast fixes manage to end up as large invoices. Progent's skill at dealing with problems efficiently translates into your company conserving cash.

Progent's Online Service Tools
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies which allow the maximum degree of efficiency for online consulting and troubleshooting for small company computer networks. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology permits the consultants of Progent's online support team to access your company's environment without compromising network security.

Progent's powerful service database system keeps thorough documentation describing all support that Progent's clients have received. Progent's team engineers have the benefit of the details of services delivered to each Progent client by any Progent consultant. This history of trouble tickets and fixes is organized as a conveniently accessible proprietary knowledge base that allows Progent's online support experts to share their experiences with the whole team to make sure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other vast technical databases and permit quick response from manufacturers' in-house support staff with the result that Progent's online consulting experts are able to arrive at the best solutions quickly.

Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's remote support in Albany New York or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's phone-based technical support experts offer advanced credentials in an extensive array of disciplines. This broad range of capability permits Progent's consultants to resolve virtually any problem likely to take place in a small company information system. Credentials awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with mixed-operating system networks, Progent also provides the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.

Online services available from Progent to customers in Albany include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide spectrum of information technology including system architecture, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and easy management, and migration from older applications to the latest Windows or Linux environments. Progent's group-based methodology for solving network problems enables fast escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, reduces network downtime, and cuts support expense.

    Progent's UNIX/Linux consultants can offer emergency online help for analyzing problems within UNIX/Linux systems based on leading derivatives of UNIX such as:

    • macOS and OS X
    • Solaris
    • IBM AIX Open UNIX
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX
    Important Linux versions for which Progent offers expert support include:
    • RedHat Linux
    • SUSE
    • Debian GNU/Linux
    • Slackware

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco Consultants for Albany New YorkThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking consultants, and validates a consultant's networking skills at the expert level. Cisco qualified CCIEs know how to handle even the most complex issues surrounding network design, installation, management, protection, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software patches. CCIEs represent an exceptional cost-effectiveness because their broad expertise allows them to fix even the most intractable problems rapidly. In typical cases, less seasoned engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few support providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so you can receive urgent help for complex network problems that are hurting business productivity but are outside the comfort zone of your regular network maintenance resources. Progent's Cisco CCIE engineers can communicate with your computer system via state-of-the-art remote troubleshooting tools to perform quick, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular family of connectivity appliances including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

  • Authorized Windows Experts
    Windows Experts for Albany New YorkProgent's Microsoft-expert online support professionals can provide computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help your company with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2016 migration consulting services, SharePoint Server 2019 design and integration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Lync Server integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of online PC desktop support such as Windows 7 migration support, upgrading to 64-bit workstation applications, configuring Microsoft Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Certified System Security Consultants
    CISSP Premier System Security Specialists for Albany New YorkProgent's certified CISSP, ISSAP, and CISM network security consultants offer a variety of security services that can bolster the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your business to recuperate rapidly following a damaging penetration. Security solutions available from Progent include: comprehensive security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from malicious assaults; installing firewalls; establishing safe mechanisms for remote and mobile communication; guarding your messaging system from spam and DHA attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help businesses of any size connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that combine local resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration services such as Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special projects that small companies often need. Progent's rates for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology enables customers to complete major initiatives economically and on time. Progent's special remote consulting solutions include:
  • Call Center Support
    Progent's Help Desk support programs for small companies with environments based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk support services are ideal for small organizations who lack the money or time to assemble and manage an in-house Help Desk but who need fast response from an effective Call Center with proficient phone assistance plus the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk sharing services allow your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the leading professional services automation (PSA) tool for handling service requests, ticket lifecycle, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk or enhancing your current organization, selecting or enhancing Call Center application software to meet the special needs of your business, or adding temporary phone support staff to supplement your existing Help Desk group to handle unusually busy situations like software transitions, major updates, or installing new applications.

    Progent's Call Center team of experienced information technology professionals provides your customers in Albany New York quick access to an effective technical support resource with years of experience offering telephone-based consulting and online troubleshooting for IT systems powered by UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center the reputation as a major enabler of business productivity, and Progent's intent is to solve rather than merely record network problems.

  • Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts staff offers online advanced consulting support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for popular Microsoft applications such as CRM, Office Project, MS Word, and Microsoft Excel. To learn more information about Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac experts can nurture the imaginative components of Macintosh computing by offering phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals offer expertise in a range of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common procedures like scanning or digitizing audio/video or building an audio/video production studio.

    Remote Network Monitoring Services
    Progent offers businesses in Albany New York remote computer system monitoring services centered around MS Operations Manager network monitoring and reporting, customized by Progent to fit your environment so your computer support is proactive rather than reactive. By detecting possible issues before they grow into downtime, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also deploy network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that support a variety of OS platforms.

How Your Albany New York Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or see Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services

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    Progent's Cisco CCIE-certified SIP infrastructure experts can assist organizations of any size to plan, integrate, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks and offer cost-effective remote or on-premises support to assist businesses to migrate efficiently to a productive communications ecosystem that offers fast return on investment. Progent's certified Microsoft collaboration experts can help you to set up connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms like Skype for Business Server or Lync Server for connectivity to a SIP PSTN trunk.

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    Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized business deploy and support Cisco's security and VPN technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both remote connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to administer and provide the flexibility to evolve with your changing business requirements. Progent's Cisco-Premier network experts support Cisco's complete family of products aimed at eliminating data theft, virus and worm outbreaks, DDoS attacks, and other security risks to your network. Progent can help you deploy Cisco products to achieve safe access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central client access control framework for user authentication, permissions, and tracking from a graphical Web interface.

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