UNIX and Linux Phone-based Support Services for
Albany Small Office Information Networks
For small and midsize businesses in Albany New York, Progent provides support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to handle high-level security architecture and business continuity planning.
Progent's remote technical support engineers represent exceptional value due to the fact that they have the practical background and the sophisticated tools to solve the majority of information system problems quickly. Efficient support reduces direct costs because solutions take up a smaller number of chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your office. Your company saves even more with indirect expenses by reducing or avoiding system downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's billing model for remote support is designed to get the most out of your network support investment. Progent bills by the minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to many online support firms, Progent imposes no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for billing prevent scenarios where quick fixes manage to end up as large tabs. Progent's penchant for dealing with technical issues efficiently results in your business saving money.
Progent's Remote Service Tools
Over the years, Progent has refined a set of optimized technologies and proven processes that promote the maximum degree of efficiency for remote engineering help and repair for small company information systems. Progent offers safe VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity permits the experts of Progent's remote service group to interface to your network without compromising network security.
Progent's highly evolved technical support reporting application includes detailed documentation for the support that Progent's clients have received. Progent's authorized service personnel have access to the records of support rendered to every client by every consultant. This archive of anomalies and fixes is stored as a conveniently retrievable internal database that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft permit access to additional vast technical knowledge bases and permit priority access to manufacturers' in-house engineering staff so Progent's online consulting experts are able to arrive at the best resolutions in the least time.
Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone support in Albany New York or to learn additional information about Progent's phone support options, contact Progent at
Remote Technical Services Available from Progent
Progent's remote technical support professionals offer certified skills in an extensive set of technologies. This broad range of IT skills permits Progent's engineers to resolve virtually any emergency that may crop up in a small business network. Certifications earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, CCVP, and Design Professional.
To support businesses with mixed-platform networks, Progent also offers the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online support provided by Progent to clients in Albany include:
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UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services cover a broad range of information technology such as network architecture, messaging systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and migration from legacy applications to the latest Windows or Linux solutions. Progent's team-based methodology for resolving technical problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for diagnosing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX including:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX
- BSD
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat
- SUSE Linux
- Debian-GNU
- Slackware Linux
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Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and indicates a person's technical skills at the master level. Cisco qualified CCIEs know how to handle the most difficult challenges associated with network design, installation, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco's in-house engineers in analyzing problems with Cisco IOS network administration utilities and coming up with workarounds or identifying software patches. CCIEs represent an exceptional cost-effectiveness because their deep expertise enables them to solve even the most intractable problems rapidly. In typical instances, less qualified service providers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes.
Few service firms make Cisco-qualified CCIEs available to help small and mid-size companies. Progent offers fast phone access to a Cisco authorized CCIE so you can get immediate support for complex network infrastructure issues that are crippling worker productivity but are not within the scope of your ordinary computer service group or consultant. Progent's Cisco-qualified CCIE consultants can communicate with your network using advanced on-line support tools to perform fast, safe, and affordable analysis and repair.
Progent's CCIEs offer assistance with all of Cisco's market leading family of connectivity products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst switches, plus Virtual Private Network technology.
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Certified Microsoft Windows Experts
Progent's Microsoft-premier remote service engineers can provide computer system troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the assistance of support engineers who can help your company with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
MS Exchange 2019 planning and configuration,
Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration,
Exchange Server 2010 maintenance,
SharePoint Server 2016 migration and hybrid deployment consulting services,
SharePoint Server 2019 planning and configuration, Microsoft Teams integration, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of online PC desktop support services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.
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CISM and CISSP Premier System Security Professionals
Progent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of security solutions to bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against attacks or assist your company to recuperate rapidly following a damaging penetration. Security consulting services available from Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; fast cleanup after virus and worm attacks; configuring firewalls; establishing safe techniques for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced remote consulting to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that utilize physical resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Microsoft 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small companies often need. Billing rates for ongoing consulting projects are set according to the qualifications of the engineers involved. Progent's background in these important areas of computer technology allows customers to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:
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Help Desk Call Center Support
Progent's Call Center service offerings for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Call Center services are well suited for small companies who lack the budget to build and maintain an internal Help Desk Call Center but who need fast response from a dependable Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.Progent's shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can guide you in building an effective new Help Desk or improving your current organization, selecting or customizing Help Desk Call Center application software to address the particular demands of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk Call Center resources to handle unusually busy scenarios like software transitions, major upgrades, or installing new business software.
Progent's Call Center staff of seasoned network professionals provides your workers in Albany New York fast communication with an effective support resource with substantial background offering phone help and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center recognition as a major enabler of business productivity, and Progent's goal is to solve instead of just track technical issues.
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Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting staff offers online and in-depth consulting expertise and training in specific application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for Microsoft business applications such as CRM, Project, Word, and Microsoft Excel. To read more information on Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.Progent's Mac consultants can support the artistic facets of Apple Mac computing by delivering phone-based consulting services and education in graphics, audio, and motion video. Progent's support professionals can provide help in a large selection of Mac programs including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific jobs such as capturing or digitizing audio or video or integrating an audio/video production studio.
Online Network Monitoring Support
Progent can provide companies in Albany New York remote computer system monitoring services powered by Microsoft Operations Manager network monitoring, customized by Progent to accommodate your environment so your computer maintenance is proactive rather than reactive. By exposing looming problems before they result in crashes, remote monitoring can minimize stressful and costly service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or networks that support a mix of platforms.
To get in touch with Progent about emergency online help with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Nationwide Phone-Based Help, phone
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
| City | Address | Phone | Link |
| Albany | 90 State Street, Suite 700 Albany, NY 12207 United States |
(518) 641-1177 | Albany Network Support Services |
| Buffalo | 534 Delaware Ave Buffalo, NY 14202 United States |
(716) 442-2400 | Buffalo Network Support Services |
| Rochester | Mill Street Executive Center Rochester, NY 14614 United States |
(585) 471-2777 | Rochester Network Support Services |
An index of content::
Colocation Computer Consultant
Colo Online Support
Progent's colocation center support services are designed for companies with equipment located at IDCs or data center colo hosting sites and in need of timely on-site assistance at the colocation site as well as off-site help from Microsoft and Cisco Premier Certified experts. Progent offers a complete array of IDC and data center and colo support services such as system topology evaluation, Windows and UNIX server integration and support, troubleshooting for server and communications networking, development and installation of non-stop configurations, defining and implementing layered security structures, firewall configuration and support, configuring load balancing environments, and creating high-availability server and storage clustering systems.
CCIE Expert Certified Wi-Fi VoIP phone integration Support Services
Wireless AP Consultants
Progent's Cisco-certified Wi-Fi technology consulting experts can help organizations to deploy, administer, and troubleshoot Cisco Wi-Fi devices including Cisco's Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
Nephilim ransomware hot line Consultant
NotPetya ransomware hot line Engineer
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery expert who can assist your business to contain the spread of an ongoing ransomware breach. Call 800-462-8800
ransomware cleanup and recovery Technology Professional
ransomware system rebuild Engineers
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help you to contain the progress of an active ransomware breach. Call 800-462-8800
Consultant SentinelOne Ransomware Defense
Professionals SentinelOne Singularity XDR
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management solution that incorporates AI software and expert services to deliver comprehensive endpoint detection and response (EDR).
24-7 Microsoft Dynamics RMS Troubleshooting
Microsoft Dynamics Business Central Applications Consulting
Besides offering the expertise of Microsoft Dynamics GP consultants, Progent has consultants experienced in Dynamics AX (Axapta), Dynamics NAV, Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent offers software development, troubleshooting, administration help, migration support, and 1-on-1 or group online training classes tailored to address your particular needs. Progent's consultants also can show you how to build and support a secure, robust network infrastructure to support your ERP, MRP and accounting solutions.
Microsoft Exchange Server Upgrade Professionals
Microsoft Exchange 2010 Upgrade Consultant
Progent's Microsoft-certified consultants can deliver affordable online and on-premises support to carry out your upgrade to Exchange Server 2010, generate thorough documentation of your upgraded email environment, educate your IT staff and end users to get them ramped up quickly on Microsoft Exchange Server 2010, and offer ongoing administrative consulting and technical help. Progent can also assist you to migrate from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange 2016.
24/7 Windows and UNIX Consulting
Engineer Windows and UNIX
If your company is developing UNIX-based applications on a network that includes Microsoft Windows-based servers, desktops, and office applications, Progent offers comprehensive IT outsourcing that frees you to focus on your field of strategic expertise while avoiding the continual hassle of maintaining your business network. Through the use of automated server monitoring and by providing remote and in-person support as your company needs it, Progent offers an affordable solution for supporting an IT network that provides excellent dependability, protection, and performance. Progent's developer support offerings feature full-service it outsourcing, virtual server infrastructure, online and on-site service and troubleshooting, network monitoring, and Help Desk Call Center services.
Web Application Security Technical Support Services
Compliance Audit GIAC Certified
Global Information Assurance Certification was established in 1999 to validate the skill of computer security professionals. GIAC certifications are acknowledged by businesses and government organizations throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide help with all of the security services covered within GIAC certification including auditing infrastructure security mechanisms, security incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions.
Service Desk Sharing Economics Outsourcing
Best Support Desk Sharing Cost Savings Online Troubleshooting
Progent's Help Desk Call Center outsourcing and co-sourcing services allow organizations to reduce costs, increase output, and respond immediately to sudden changes in economic circumstances.
Immediate Firepower Management Center Network Consultant
Cisco ASDM Firewall Management Technical Consultant
Progent's certified Cisco IT security consulting professionals offer expert PIX and ASA Firewall consulting services including infrastructure design, configuration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Series of Cisco firewalls delivers strong user and software policy enforcement, sophisticated attack protection, and safe connectivity services. Ranging from economical, easy-to-install desktop appliances for small and home businesses to scalable enterprise-grade products, Cisco PIX Firewall and ASA Firewalls offer advanced security, high throughput, and high availability for IT systems of any size. PIX Firewalls and ASA Firewalls are based on a proven, purpose-built platform, eliminating possible OS-specific security holes.
Emergency SQL Server 2019 Setup and Support
Support Outsourcing SQL Server 2019 Always On Availability Groups
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide economical remote and on-premises expertise, software development, and debugging services for businesses of all sizes who intend to upgrade to SharePoint 2019 or SharePoint Online from legacy versions of SharePoint. Progent can assist customers plan and execute an efficient upgrade to SharePoint 2019 on prem, SharePoint Online, or a hybrid network model that incorporates local and cloud infrastructure into a seamless intranet solution.
Dynamics GP 2015 SmartList Designer Contract Programming Firm
Microsoft Dynamics GP 2015 Consultancy
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a revamped architecture that improves cloud readiness, works with the most popular handheld devices, allows one-time sign-on with Azure AD, and tightens security. Dynamics 2015 R2 also streamlines management reporting, includes nine new Workflows, extends the Web Client, and adds more than 100 improvements to various applications. Progent's Microsoft-certified and Cisco-certified consultants offer the depth and breadth of technical skills and hands-on experience to resolve the many technical and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will maximize the business value of your investment in this powerful platform.
Largest Computer Consultant 802.11 Wireless LAN
Specialists WiFi 6/6E Integration
Progent can help you design, deploy, manage, and troubleshoot an efficient Wireless network infrastructure, select sensible hardware and software, and configure access points, wireless bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also show you how to create a thorough wireless system security plan that is well integrated with the security strategy for your entire business network.
Microsoft Certified Expert Monitoring and Reporting Support Outsourcing
Microsoft Operations Manager Computer Consultants
Progent's Microsoft-certified consultants have more than a decade of experience designing, deploying, optimizing and fixing System Center Operations Manager solutions and offer organizations of all sizes expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability required to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also help you to import and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can provide fast online or on-premises troubleshooting to assist you to remediate serious issues detected by System Center 2012 Operations Manager.
Private Cloud Hosting for Virtual Data Centers Engineers
ProSight VM Hosting Professional
Progent's ProSight Virtual hosting services provide small and midsize businesses a variety of benefits including reduced capital expenditures, savings on operational costs, better executive focus, world-class protection, greater fault tolerance, and business continuity.
Washington Server Migration Specialists
Network Design and Configuration Florida
If your company does not need emergency online help but expects to require assistance with your network soon, you can conserve time and money and guarantee that the right expertise will be ready when you require it by contacting a Progent sales agent and registering as a customer. For more information, phone 800-993-9400 or send email to information@progent.com.
Microsoft Virtual Machine Manager Support and Setup
Online Troubleshooting VMM Management Server
Progent's Microsoft-certified consultants can assist businesses of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; design, implement, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for enterprise-class monitoring and reporting. Progent can assist you to upgrade from an earlier release of SCVMM or from another virtualization management platform, and Progent can show you how you to enhance and repair your existing SCVMM 2012 environment so you get the highest possible return on investment.
Meraki AP Support
Professional wireless IP phone integration
Progent's Cisco-certified wireless integration consultants can help organizations to configure, administer, and troubleshoot Cisco wireless products such as Aironet and Meraki 802.11ac wireless access points (APs) as well as Cisco's Wireless Network Controllers.
Specialists Microsoft SharePoint Server 2013
SharePoint 2013 Workflow Manager Information Technology Consulting
Progent has been providing SharePoint support since the initial product was published more than 20 years ago, and Progent has the scope of technical knowledge to assist organizations of any size to plan and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 apps that add substantial business value to your information network. Progent's Microsoft-certified consulting team can assist your company to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration environment; decide whether an in-house, Cloud-based or hybrid configuration is most sensible for your busi9ness; and pick the right edition of SharePoint 2013 for your purposes. Progent can provide full project management support or can help in specific jobs related to your SharePoint 2013 migration.
Firepower Management Center Remote Support
CCIE Certified Onsite Technical Support Firesight
Progent's Cisco-Certified network consultants offer experienced PIX Firewall support services covering architecture, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from compact, plug-and-play desktop devices for small offices and home offices to scalable gigabit products, Cisco PIX firewalls offer a healthy level of security, performance and reliability for information environments of all sizes. PIX firewalls are based on a hardened, purpose-built operating system, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative tools. Progent's network experts can show you how to select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
ransomware business recovery Consultant Services
ransomware system rebuild Consultant Services
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help your business to halt the progress of an active ransomware breach. Call 800-462-8800
NodeZero PEN Testing Network Security Evaluation
Firewall Setup NodeZero Certified Penetration Testing
Progent's certified security experts can run NodeZero-based PEN tests to make sure your security monitoring and protection tools and policies are properly set up and effective.
Meraki MR42 Access Point Network Consultant
Meraki Wi-Fi AP Management Consultants
Progent's Cisco-Meraki Wi-Fi access point consultants can help your organization to plan, configure, manage and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a large campus or a multi-site enterprise. Progent can also help you to incorporate other Cisco devices for centralized management.
ProSight Reporting ConnectWise Manage Ticketing Help and Support
Consultant ProSight Reporting SentinelOne Remote Network Monitoring
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Extended Call Desk Costs Engineer
Call Center Sharing Economics Troubleshooting
Progent's Help Desk outsourcing and co-sourcing service programs allow companies to reduce costs, increase productivity, and respond immediately to fast-changing economic circumstances.
Exchange 2013 Upgrade Consultant Services
Exchange 2013 DAG Engineer
Microsoft Exchange Server 2013 includes major improvements to the capabilities of its predecessor Exchange Server 2010 and introduces powerful innovations as well as a redesigned structure. These improvements favorably impact key IT areas like manageability, high availability (HA), compliance, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can help you understand the possible advantages of upgrading to Exchange Server 2013, design an efficient validation and deployment strategy, and educate your IT team to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide affordable remote consulting and management for Microsoft Exchange Server 2013.
Wireless EMail Network Consultant
Activesync Consultant
Progent's professionals offer expertise in a variety of technologies related to mobile networking including network architecture, wireless data synchronization, wireless protection, wireless e-mail, Windows Mobile, RIM Blackberry, and mobile software programming. Progent's Microsoft certified consultants can save your company time and money by applying their wireless experience to help you select and integrate mobile access solutions that make sense for your company. Progent can also optimize your network architecture so that wireless PDAs perform better.
Microsoft Windows 10 Migration IT Consultants
Microsoft Windows 10 Evaluation Help and Support
Progent's Microsoft-certified consultants can help businesses of any size to assess Windows 10 or to upgrade to Windows 10 from any older version of Windows. Online and onsite assessment and upgrade support for Microsoft Windows 10 available from Progent include ROI estimates, project coordination, application and driver compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile device management, telecommuter access, data and identity security, streamlined deployment and management, infrastructure design, Wi-Fi support, disaster recovery planning, custom training for IT support personnel and users, and post-migration Call Center support services.
Best CISA Certified Cybersecurity Audit Professionals
Specialist Security Audit
The Certified Information Systems Auditor (CISA) accreditation is an important qualification that represents expertise in network security auditing. Accredited by ANSI, the CISA credential requires that consultants undergo an extensive examination administered by the ISACA international professional group. Progent can provide the services of a CISA-Certified network security audit professional trained to help companies in the areas of IS audit services, information technology governance, network assets and infrastructure lifecycle, information technology service delivery, safeguarding of data assets, and business continuity preparedness.
Dynamics GP System Migration Planning Consulting
Top Ranked Microsoft Dynamics GP Upgrade Professionals
Progent's consultants have supported Microsoft Dynamics GP and Great Plains ERP software for over two decades and Progent has provided integration, customization, training, and debugging since the platform's original release. Progent can provide high-level support for upgrading out of date Dynamics GP ERP systems. Progent can assist you to design, test, and implement an efficient upgrade from a a legacy release to the newest edition of Dynamics GP.
Data Center Colocation Remote Troubleshooting
Data Center Colocation Technical Support
Colocation sites make it possible for businesses to share enterprise-class data centers for housing computer hardware that supports vital applications and services. Progent's Microsoft and Cisco certified consultants can assist your small business with all facets of your colocation strategy such as selecting and migrating to a colocation site, designing system topology, defining required equipment, on-site and on-line troubleshooting, setting up remote system administration, and education your IT personnel.
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