Urgent Online Support for Albany New York UNIX or Linux NetworksFor small companies in Albany New York, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-certified security engineers to help with advanced security architecture and business continuity preparedness.

Progent's online support engineers offer exceptional value due to the fact that they are equipped with the practical background and the advanced technology to resolve most network problems rapidly. Efficient support lowers immediate expenses since service calls accumulate fewer billable minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization saves additionally with indirect expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives.

Progent's pricing policy for remote support is structured to get the most out of your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you receive. In contrast to many online service firms, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing do away with scenarios where fast repairs somehow end up as large bills. Progent's skill at disposing of problems quickly results in your company saving cash.

Progent's Remote Service Tools
Over the years, Progent has developed a collection of customized tools and proven methodologies which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize company information networks. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the engineers of Progent's Technical Response Center to interface to your system remotely without breaching corporate security.

Progent's sophisticated technical support reporting application keeps comprehensive histories of the support that Progent's clients have received. Progent's authorized engineers have access to the history of all help provided to every customer by any consultant. This history of problems and repairs is organized as an easily accessible support knowledge base that enables Progent's remote support engineers to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft permit access to other extensive technical knowledge bases and permit quick access to vendors' in-house engineering staff so Progent's remote service specialists are able to find the most efficient resolutions promptly.

Initiate Online UNIX, Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone support in Albany New York or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.

Remote Support Services Offered Progent
Progent's remote technical support professionals possess advanced credentials in an extensive set of products and technologies. This broad scope of IT skills enables Progent's engineers to resolve practically any problem likely to occur in a small company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To help companies with multi-OS environments, Progent also provides the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Remote services Offered by Progent to small businesses in Albany include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based consulting services address a wide range of information technology including network architecture, messaging solutions, system and process security, UNIX and Windows integration, VMware technologies for server hardware consolidation and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux-based solutions. Progent's team-based methodology for solving network problems enables fast escalation, when required, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.

    Progent's UNIX/Linux consultants can provide emergency phone-based assistance for troubleshooting problems affecting UNIX/Linux systems based on leading versions of UNIX such as:

    Important Linux versions for which Progent offers expert support include:
    • RedHat
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware

  • Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Albany New YorkThe Cisco CCIE certification is the highest accreditation for network professionals, and certifies a person's network technology skills at the master level. Cisco CCIEs know how to resolve even the most complex challenges encountered in network infrastructure planning, deployment, management, security, and troubleshooting. CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer excellent value since their depth of experience allows them to solve the most difficult problems rapidly. In typical cases, less qualified service providers can struggle for many hours or days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few consulting providers make Cisco CCIEs accessible to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco CCIE so your company can get immediate support for serious network problems that are hurting business efficiency but are not within the experience of your ordinary computer maintenance personnel. Progent's CCIE engineers can connect to your computer system using sophisticated remote troubleshooting technology in order to provide quick, secure, and affordable diagnosis and repair. Progent's Cisco CCIEs can provide expertise in the entire range of Cisco's popular family of infrastructure appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.

  • Certified Windows Expertise
    MS Windows Experts for Albany New YorkProgent's Microsoft-premier remote service engineers can provide computer system problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can assist you with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange 2019 planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and configuration, Microsoft Teams configuration help, Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a wide array of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Premier System Security Professionals
    CISSP Certified System Security Specialists for Albany New YorkProgent's certified CISSP and ISSAP network security consultants offer a range of security services to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your company to clean up rapidly after a serious breach. Security consulting services offered by Progent cover comprehensive network security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; rapid recovery from malicious attacks; setting up firewalls; building safe techniques for remote and mobile communication; guarding your messaging system from spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support services to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid network models that combine on-premises resources as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Microsoft 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing advanced consulting services online, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Special Support Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract IT projects that small businesses often need. Billing charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows customers to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
  • Call Center Expertise
    Progent's Help Desk support programs for small companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are well suited for smaller organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who require fast access to a reliable Call Center with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services transparently between your IT team and Progent's large roster of certified technical support engineers and subject matter experts. Progent's shared Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk or enhancing your established one, evaluating or customizing Call Center software to meet the unique needs of your business, or adding temporary phone support staff to reinforce your existing Call Center team to handle unusually busy situations like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your computer users in Albany New York quick assistance from a dependable support group with substantial experience providing phone consulting and remote troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk Call Center perception as a key enabler of company productivity, and Progent's policy is to solve rather than just track technical issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Group provides remote and in-depth consulting expertise and training in key application areas that include ERP, MRP, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. For more information on Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Apple Mac consultants can support the imaginative components of Mac systems by offering phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants offer assistance in a range of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special jobs such as scanning or digitizing audio/video or establishing an audio/video production lab.

    Remote Network Monitoring Support
    Progent can provide companies in Albany New York online network monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your computer maintenance is proactive and automated. By exposing looming trouble spots before they grow into full-scale emergencies, automated monitoring can ward off stressful and expensive service crises. Progent can also provide help with network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or networks that incorporate a mix of platforms.

How Your Albany New York Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services




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    Progent can provide affordable online and on-premises consulting to help businesses of any size to migrate any portion of their critical network infrastructure to Google Cloud Platform (GCP). This can save time and hardware expense and allow the use of Google's state-of-the-art machine learning technology. Progent can help your IT team with every aspect of Google Cloud Platform migration and troubleshooting including needs analysis, readiness assessment, system design, testing, configuration, administration, performance optimization, licensing management, backup/restore mechanisms, and security and compliance.

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    Progent's Cisco-Certified network experts provide experienced PIX Firewall support services covering architecture, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack security, and safe connectivity services. Ranging from small, plug-and-play desktop devices for small offices and home offices to modular gigabit appliances, Cisco PIX firewalls offer a healthy level of protection, performance and availability for information networks of all sizes. PIX firewalls are based on a hardened, purpose-built platform, PIX OS, avoiding potential OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and connectivity services, including advanced application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible administrative tools. Progent's Cisco experts can help you choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's Sun Solaris platform support services offer small businesses and developers help with administering and supporting Sun Solaris systems that coexist with Microsoft-powered technology. Progent offers your business access to Sun Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This wide array of expertise offers you a convenient single source to show you how to build and maintain a secure and robust cross-platform connectivity and communications environment that supports Sun Solaris and Microsoft coexistence by combining Microsoft Windows with popular variants of UNIX including Apple Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and SGI/Irix or major Linux platforms including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    NetDocuments (NetDocs) is a leading cloud-based document management system designed for legal workflows. Progent offers remote access to NetDocuments consultants to help legal departments and law firms to plan, configure, manage, optimize, or debug a document management system (DMS) solution powered by NetDocuments.

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    Progent's Cisco-certified VoIP phone and video IP phone consultants can help you to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from legacy VoIP devices to the latest media phones. Progent's consultants can also assist you to integrate your IP phones with Unified CM, formerly named CallManager, or with Unified Communications Manager Express to create a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM apps such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent can provide support with any facet of Cisco IP Phone integration including designing dial plans, setting up SIP trunking, deploying ISR G2 routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.

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    Microsoft Lync 2010 supports IM, Presence, voice/video conferencing, desktop collaboration, and both VoIP and public switched telephone network telephony. Microsoft Lync 2010 can extend the functionality of Exchange Server, SharePoint and Office desktop or Microsoft 365 and simplify management via integration with Active Directory. Lync 2010 can also cut expenses by eliminating VoIP hardware and subscription services, PBX gear, or legacy video conferencing solutions. Progent's Microsoft-certified unified communications experts offer remote and on-premises support services to assist you to maintain and troubleshoot your current Lync 2010 deployment or evaluate the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product. Progent can also help your organization to plan and carry out an efficient Skype for Business migration or a migration to Microsoft Teams.

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    The QTS Colocation Center facility is situated in the seismically-stable Natomas neighborhood of Sacramento, CA. If you are currently utilizing the QTS Sacramento data center as a colocation facility or if you are considering migrating your primary or disaster recovery system to the Herakles data center, Progent can provide a variety of affordable consulting services including colocation relocation, system deployment and upgrades, infrastructure optimization, comprehensive project management services, virtualization configuration, remote monitoring, centralized network administration, application development, business continuity planning and testing, security assessment, and the support of Progent's Test Lab.

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    Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or local support organizations who offer scant documentation or details of services performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every consultant to every customer. The discipline of documenting and archiving support records allows more effective service and avoids a variety of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

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    If your office network combines UNIX, Linux or Sun Solaris platforms with Windows, Progent can assist you to integrate your computers into a unified environment that allows all your operating systems to run side by side for easy administration, seamless dataflow, high dependability, superior performance, and tight security. Progent's UNIX and MS Windows integration assistance services feature network infrastructure configuration and support, support for Windows services for UNIX, remote network monitoring and administration, remote technical support and repair, on-site technical support, and Helpdesk support.

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    Progent's Microsoft-certified consultants can provide remote or onsite expertise to help businesses of any size to design, implement, manage, and repair a backup/recovery system based on System Center 2012 Data Protection Manager. Progent's consultants can assist you to upgrade from earlier releases of SCDPM or from another backup system, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud-based, or hybrid environments. Progent can provide occasional support for fixing particularly challenging issues, or full project management services. Progent can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers near-continuous backup and easy recovery functions for Microsoft-based networks. SCDPM 2016 delivers application-sensitive backup for key platforms like Microsoft SQL, Exchange Server and SharePoint, backs up Windows and Linux virtual machines, supports VMs hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for convenient cloud backup and recovery. Progent's Microsoft-certified experts can help businesses of any size to plan, deploy, administer, and repair a multi-site backup/restore system powered by SCDPM 2016. Progent can help you to upgrade from a previous version of Data Protection Manager or from an outdated solution, and Progent can optimize your DPM 2016 ecosystem for on premises, colocated, cloud-based or hybrid deployments. Progent can provide online or onsite consulting expertise and can provide as-needed guidance to help you through challenging issues or deliver comprehensive project management services to make sure you finish your Data Protection Manager 2016 deployment on schedule and on budget.

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    Progent can provide fast and affordable online access to an authorized Oracle DBA expert or an Oracle application developer. Progent offers advanced DBA services for any version of Oracle including 10g and 11g and can also help plan, create, update, or fix Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also can provide consulting for Data Guard and Streams replication tools and ASM file/volume manager.

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    Progent's Microsoft certified consultants can provide offsite and on-premises support expertise to help you to manage, maintain, and troubleshoot PCs based on Microsoft Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, data and identity protection, disaster recovery, remote connectivity, mobile device integration, wireless network design, and 24x7 network monitoring and alerts.

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    If you want to revamp your production web site, build internal websites for purposes such as HR or worker training, establish a powerful web presence for a new venture, or write line-of-business, data-driven custom web applications, Progent can provide skilled and experienced web designers. Progent's consultants can also show you how to build and manage a safe, robust server and communications network, including remote and wireless connectivity, to run your web tools.

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    Progent's Palo Alto Networks firewall consultants can help you choose, deploy, and manage Palo Alto Networks PA-Series firewalls to create a next-generation security environment that extends across your data center and cloud-based assets and guards any user anywhere with any device.

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    Progent can provide the services of a CRISC-certified risk management expert to assist your company to design and implement an enterprise risk management solution based on best practices identified by CRISC and geared to align with your company's risk appetite, business goals, and budgetary guidelines.

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    Progent's Microsoft-certified consulting experts have more than a decade of experience planning, deploying, enhancing and repairing SCOM solutions and can provide companies of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can help your company to plan a topology for System Center 2012 Operations Manager servers that delivers the performance and resilience needed to monitor your datacenter effectively, whether your datacenters are onsite, cloud-based, or a mixed solution. Progent can also assist you to import and set up SCOM 2012 management packs according to leading practices for monitoring network fabric as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast remote or onsite troubleshooting to assist you to remediate critical problems uncovered by SCOM 2012.

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