Urgent Online Consulting for Albany New York UNIX, Linux, or Sun Solaris NetworksFor small businesses in Albany New York, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security design and business continuity planning.

Progent's remote technical support services represent exceptional leverage because they have the practical background and the sophisticated technology to resolve the majority of information system problems quickly. This reduces direct costs because solutions take up a smaller number of billable minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company benefits additionally in indirect costs by reducing or avoiding network outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted management.

Progent's billing model for remote support is designed to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed exclusively for the support that you actually get. In contrast to many online support firms, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and clean model for pricing save you from scenarios where fast solutions somehow end up as major invoices. Progent's penchant for disposing of technical issues efficiently results in your business spending less money.

Progent's Remote Service Technologies
Over the years, Progent has refined an array of customized technologies and proven processes which allow the highest level of effectiveness for remote help and troubleshooting for small and midsize business computer networks. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's online support team to interface to your system remotely without breaching system security.

Progent's proprietary technical support reporting system includes thorough records for the support that Progent's clients have received. Progent's authorized engineers have access to the records of assistance rendered to every client by any engineer. This archive of trouble tickets and resolutions is organized as a conveniently exploitable support knowledge base that permits Progent's remote support engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from vendors' internal product engineers so Progent's remote service specialists can determine the best resolutions promptly.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote services in Albany New York or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Emergency Support.

Remote Network Support Services Available from Progent
Progent's remote support engineers have advanced credentials in a comprehensive set of disciplines. This breadth of technical skills permits Progent's consultants to resolve almost any emergency that may take place in a small business information system. Certifications held by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, CCSP, Voice Professional, and Design Associate.

To support clients with mixed-OS environments, Progent also provides the skills of consultants with high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional engineers.

Online technical services Offered by Progent to customers in Albany include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote consulting services address a wide range of information technology such as network infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and simplified administration, and transitioning from legacy applications to the latest MS Windows or Linux-powered environments. Progent's group-based methodology for resolving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX/Linux consultants can offer urgent online assistance for troubleshooting problems within UNIX/Linux systems powered by popular versions of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux versions for which Progent offers expert support include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Albany New YorkThe Cisco CCIE credential is the premier accreditation for network professionals, and validates an individual's networking skills at the expert level. Cisco qualified CCIEs know how to handle the most complex challenges occurring in network infrastructure design, integration, administration, security, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad expertise permits them to resolve the most intractable problems rapidly. In many instances, less experienced service providers can struggle for many hours or days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few support organizations make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent can provide quick phone contact with a Cisco-qualified CCIE so your company can receive immediate support for serious network infrastructure issues that are crippling business efficiency but are outside the experience of your regular network service providers. Progent's CCIE engineers can tie into your environment using advanced remote troubleshooting tools to provide fast, secure, and economical diagnosis and repair. Progent's CCIEs offer consulting for all of Cisco's market leading selection of networking products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, wireless access points, Meraki cloud-managed APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Certified Microsoft Windows Experts
    Windows Expertise for Albany New YorkProgent's Microsoft-expert remote service professionals offer network troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Partner and can provide your organization the assistance of support professionals who can help you with a broad variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2019 planning and configuration, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid integration support, SharePoint 2019 planning and integration, Microsoft Teams expertise, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a full array of remote desktop support such as Windows 7 migration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Premier System Security Consultants
    CISSP Premier Network Security Experts for Albany New YorkProgent's qualified CISSP, ISSAP, and CISM network security consultants can provide a range of security solutions that can bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your company to clean up rapidly after a serious breach. Security support services available from Progent cover comprehensive security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; integrating firewalls; establishing secure mechanisms for remote and mobile connectivity; guarding your email infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online support to help organizations of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that utilize local IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract projects that small businesses often request. Progent's rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology allows customers to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center support alternatives for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Call Center services are a convenient solution for small companies who don't have the resources to support an in-house Call Center but who require quick communication with an effective Help Desk Call Center with proficient telephone support plus the available expertise to escalate complex problems to advanced engineers.

    Progentís Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk Call Center consulting services can assist you in building an effective new Help Desk or enhancing your established organization, evaluating or enhancing Help Desk Call Center application software to address the particular needs of your business, or providing temporary online personnel to reinforce your existing Help Desk group during high-demand situations such as software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Call Center team of experienced information technology consultants gives your clients in Albany New York immediate contact with an efficient support resource with extensive experience delivering telephone-based help and remote repair service for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Call Center perception as a significant enabler of company efficiency, and Progent's intent is to solve and not simply document network issues.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting staff can supply remote professional engineering expertise and training in special business application fields such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide expertise, customization, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, Microsoft Word, and MS Excel. To find out additional information about Progent's expertise, programming, and education services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Apple Mac experts can support the creative facets of Macintosh computing by providing phone-based consulting services and education in graphics, sound, and video. Progent's consultants offer assistance in a large selection of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects like scanning or digitizing audio or video or building an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Albany New York online network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your IT maintenance is proactive and automated. By anticipating potential problems before they grow into full-scale emergencies, remote monitoring can minimize disruptive and expensive service failures. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or networks that support multiple platforms.

How Your Albany New York Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online help with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services




An index of content::

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    Progentís Technical Response Center (TRC) provides low-cost nationwide after-hours online help for information systems powered by Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals provide extended hours telephone help and remote direct computer connection to isolate and repair network problems quickly and affordably.

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    Microsoft SQL Server 2014 includes major enhancements in critical areas such as performance, uptime, security, and cloud readiness. SQL Server 2014 is the first release of SQL Server that includes in-memory capability that works seamlessly with all workloads including OLTP, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises services that include system design, deployment, management, remediation, and application development services to enable organizations of any size to achieve maximum business value from their SQL Server 2014 deployment.

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    24x7 Apple Mac Network Consulting

    Progent's consultants offer Mac users a range of services including workstation support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Microsoft Entourage and email help, security services, and custom training. Progent can assist businesses to upgrade to macOS from Mac OS X or other earlier versions of Mac OS X and Progent can provide help with Apple macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with iPhone support and iPad synchronization, or migrating to iCloud services. For computer environments based solely on Mac OS X or for networks with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to handle the complexity of designing, integrating and maintaining a network infrastructure that is reliable, secure, fast and aligned with your company's objectives.

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  • Wi-Fi Network Online Support Services
    Wi-Fi Integration

    Progent can show you how to design, deploy, manage, monitor, and troubleshoot an efficient Wi-Fi network infrastructure, select appropriate hardware and software, and configure wireless access points, wireless bridges, antennas, wireless controllers, and other wireless accessories. Progent can also show you how to create a thorough 802.11x network security plan that is well integrated with the security plan for your entire corporate network.

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    24-Hour Microsoft Certified Azure and Android integration Specialist

    Progent can assist businesses of any size to migrate any part of their network infrastructure to the Microsoft Azure cloud. This can streamline network administration and lower hardware expense. Microsoft Azure includes a wealth of cloud services and Progent can assist you to understand the benefits and restrictions of different cloud computing models supported by Azure. Progent can help you manage cloud-based or hybrid cloud and local apps and network infrastructure and make sure you avoid the typical errors small organizations make when migrating to a public cloud. Progent can help you to configure VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also assist you to configure firewalls and VPN connections and also to integrate Apple iOS devices and Google Android smartphones and tablets.

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    Citrix XenMotion Specialist

    Progent's Citrix-authorized consultants can assist your company to understand the business advantages of XenServer and additional Citrix products, and can assist your IT organization to plan, validate, execute, troubleshoot, and maintain a XenServer solution. Progent can also analyze your existing Citrix technology environment and show you how to optimize resource utilization, performance, security and compliance, availability, and recoverability.

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    Progent utilizes the Flexential Tampa colocation center mainly to provide private cloud hosting. Progent has a group of network consultants based in the vicinity of Tampa, and Progent can also provide online expertise from Progent's countrywide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware professionals, and veteran disaster recovery/business continuity planning consultants. Progent can also help you to design and execute a migration to the Flexential data center with services like designing solution configuration, recommending hardware components, system configuration and testing, debugging, setting up online management, and educating your network staff.

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    Windows Server 2008 R2 features outstanding levels of speed, security, fault tolerance, scalability, and flexibility that accelerate productivity of on-site, branch office, and mobile users. Progent's network professionals can provide affordable remote consulting, technical support, and training services to help you to plan, implement, and manage Windows Server 2008 R2 in order to add significant business value to your information system.

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    Progent's support services for patch management offer organizations of any size a versatile and cost-effective solution for evaluating, testing, scheduling, applying, and documenting software and firmware updates to your virtual and physical; servers, such as printers and scanners, network infrastructure appliances such as routers and wireless APs, and Internet-of-Things devices such as alarms and robotics.

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    Progent offers national online technical support and consulting services for businesses who run Sun Solaris networks or whose information systems include a combination of Sun Solaris and Microsoft Windows products. Remote IT help offers maximum return for your information technology budget by extending client productivity and limiting the time charged for network analysis and repair. Advanced remote support utilities and skilled technicians and consultants combine to enable Progent to solve most network problems without wasting time and expense by going to your site. In the vast majority of situations your network issues can be dealt with by telephone or through a combination of phone support and online network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISM and CISSP certified security specialists to help you with the most challenging system issues.

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    Cisco's security and remote access solutions for small to mid-size businesses offer a full array of easy-to-administer protection hardware and software to help protect your entire information system. Cisco's Virtual Private Network line includes routers and switches, firewalls, intrusion detection systems, and Virtual Private Network access concentrators. Progent's professional consulting staff includes experienced engineers with Cisco Certified Internetwork Expert (CCIE) and CCNP certifications who can assist your company to select Cisco VPN, Cisco RADIUS Security, and other Cisco security technologies that fit best with your business goals.

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    Progent offers consulting for security analysis utilities including LANguard from GFI for running a set of programmed system auditing scans to identify potential security gaps. Progent has broad knowledge of network analysis tools and can help you to understand audit reports and react appropriately. Progent can show you how to design security into your company operations, install auditing software, plan and deploy a secure system architecture, and suggest policies to maximize the safety of your IT system. Progent's security professionals are able to help you configure a firewall, design secure remote connectivity to email and data, and install virtual private network. Progent's qualified security consultants can validate the security of web-based applications and can provide extensive security assessments of enterprise-wide security to validate your organization's compliance with key international security standards including FISMA, NIST, and ISO.

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