Immediate Online Consulting for Albany New York UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Albany New York, Progent offers support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure issues, plus the assistance of CISA and CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.

Progent's online support services represent excellent value due to the fact that they have the practical experience and the sophisticated technology to resolve the majority of information system issues quickly. Efficient support lowers immediate expenses since solutions take up a smaller number of chargeable minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits additionally in indirect expenses by minimizing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, idle workers, and distracted executives.

Progent's billing policy for remote help is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you receive. Unlike typical remote support organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean model for pricing prevent situations where fast solutions somehow end up as big invoices. Progent's penchant for dealing with technical issues quickly translates into your business saving cash.

Progent's Online Service Tools
Over the years, Progent has developed a collection of customized technologies and proven methodologies which ensure the highest level of effectiveness for online technical support and troubleshooting for small company information systems. Progent provides protected VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's online support team to link to your computer system remotely without violating corporate security.

Progent's proprietary customer support reporting system includes extensive documentation of all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of all help delivered to every Progent customer by any Progent engineer. This database of trouble tickets and solutions is stored as a readily searchable internal knowledge base that enables Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft make available additional extensive technical databases and allow priority access to vendors' in-house product engineers so Progent's online service specialists can find the most efficient solutions promptly.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Albany New York or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for IT support, visit Immediate Emergency Support.

Phone-based Technical Support Services Available from Progent
Progent's remote support professionals possess advanced credentials in an extensive array of products and technologies. This broad range of technical skills permits Progent's consultants to manage practically any crisis likely to take place in a small business information system. Credentials held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.

To support clients with mixed-platform networks, Progent also offers the support of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and CISSP-ISSAP consultants.

Online support provided by Progent to customers in Albany include:

Additional Support Programs Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT projects that small businesses often need. Billing rates for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete major projects within budget and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center operations consulting. Progent's Standard Help Desk services are designed for smaller businesses who lack the budget to assemble and manage an in-house Help Desk but who want fast communication with a reliable Help Desk with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progent's shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of veteran technical support engineers and matter experts (SMEs). Progent's Help Desk Co-management service is a collaborative service desk solution built around the leading PSA platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.

    Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or revamping your existing organization, selecting or modifying Help Desk Call Center software to address the particular requirements of your corporation, or providing occasional online staff to reinforce your internal Help Desk Call Center team to deal with high-demand events like software transitions, major upgrades, or rolling out new applications.

    Progent's Call Center team of veteran information technology professionals provides your clients in Albany New York instant contact with an effective network service resource with substantial background delivering telephone-based help and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center recognition as a crucial enabler of business productivity, and Progent's intent is to fix and not merely annotate technical problems.

  • Applications Services: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff provides phone-based professional consulting support and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and MS Office Excel. To read additional information concerning Progent's consulting, custom development, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Mac experts can nurture the creative elements of Mac systems by providing remote consulting services and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a variety of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures like scanning or digitizing audio/video or establishing an audio/video post production lab.

    Remote Network Monitoring Support
    Progent can provide businesses in Albany New York online network monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to suit your business so your network maintenance is proactive rather than reactive. By spotting emerging problems before they grow into full-scale emergencies, remote monitoring can minimize disruptive and expensive information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments powered by multiple OS platforms.

How Your Albany New York Company Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services




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    SharePoint 2016 Authentication Computer Consultant

    Progent's Microsoft-certified SharePoint consultants offer affordable remote and on-premises consulting expertise, software development, and troubleshooting support for businesses of any size who want to upgrade to SharePoint 2016 or SharePoint Online from earlier versions of SharePoint.

  • Unified Contact center Network Consulting Unified CM SIP trunk Online Consulting
  • Urgent Consulting for IT Service Firms IT Consulting Expertise for IT Service Providers Engineer
  • Urgent Small Office Small Business Computer Consulting Services Information Technology Outsourcing Group Small Business

  • Consulting Company Ransomware Hotline
    Cloud Migration Small Business Network Consultant

    Progent's IT outsourcing services for small companies feature designing 2003 Server, .NET, and BackOffice systems, coordinating upgrades to Windows XP, Windows 2003 Server, Active Directory, and Exchange Server 2003, Help Desk Call Center, online and in-person troubleshooting, resolving stubborn IT issues, and producing a company-wide security plan. Progent can show you how to enhance system availability and performance via zero-downtime technologies, redundant network topology, and proactive network monitoring. Progent also provides special project assistance for major upgrades and can assist with needs definition, resource inventory, BOM production, sourcing qualification, purchasing coordination, and professional documentation. Progent's computer outsourcing service also features education for office productivity software such as Microsoft Office.

  • VMware NSX Virtualized Networks Consultant Services 24-7 Consulting Services VMware vRealize Orchestrator vRO

  • Network Consult Problem Escalation Through Teamwork
    Small Business IT Outsourcing Microsoft Solutions Framework Project Methodology

    Progent's team of Microsoft and Cisco Premier experts average longer than ten years of hands-on industry background, in the trenches of IT support, executing a wide variety of IT tasks for a large mix of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only world-class IT capability, but also a consultant with field-tested approaches for using computer knowledge to repair real-world IT problems rapidly.

  • VMware Server Virtualization Consult VMware VCDX certified Consultant Services
  • Voice over IP Consult Onsite Technical Support Office Communications Server Release 2
  • Albany-Clifton Park, NY Redhat Linux, Solaris, UNIX IT Services
  • Windows Server 2012 R2 Data Deduplication Technical Support Windows Server 2012 R2 upgrade Professionals
  • Windows Server 2019 Hyper-V Integration Services Windows Server 2019 Security and Compliance IT Consultants

  • SQL Server Replication Professional
    After Hours SQL Developer Firms

    Progent's Microsoft-certified SQL Server developers and database administrators can provide remote expertise to help businesses of all sizes to build, administer, and troubleshoot applications based on Microsoft's SQL Server platform and .NET framework. Progent's SQL Server experts can provide support for any phase of the application life cycle in solutions that range from small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.

  • Windows Server 2019 IT Service Albany, NY Small Business Computer Consulting Companies Windows Server 2012 R2 Albany-Schenectady, New York
  • Wireless Security Inventory Consultants Wireless Security Inventory Engineers
  • infrastructure documentation management Engineers password management Consultant
  • macOS VoIP Remote Technical Support Services iPad Network
  • prime infrastructure IT Consultants Flex Series Wireless Controller IT Consultant

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