For small businesses in Albany New York, Progent provides technical support for information systems based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure problems, plus the assistance of CISSP-accredited security engineers to handle high-level security architecture and business continuity preparedness.
Progent's remote support engineers represent exceptional value because they have the practical experience and the sophisticated technology to solve most network problems quickly. Efficient support lowers immediate expenses since service calls accumulate a smaller number of billable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your organization saves additionally in incidental expenses by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management.
Progent's billing policy for remote support is structured to maximize the impact of your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are charged exclusively for the services that you receive. Unlike many online service organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for billing avoid situations where fast repairs somehow end up as big tabs. Progent's skill at handling technical issues efficiently translates into your company saving cash.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has fine tuned an array of customized tools and proven processes that promote the highest degree of effectiveness for online engineering help and troubleshooting for small and midsize business computer systems. Progent provides protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access enables the engineers of Progent's Technical Response Center to communicate with your environment without violating system security.
Progent's advanced customer support reporting application maintains detailed histories describing the support that Progent's clients have been provided. Progent's team service personnel have access to the history of support delivered to each Progent client by any consultant. This database of trouble tickets and fixes is organized as an easily retrievable proprietary knowledge base that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close associations with key vendors such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit quick response from manufacturers' internal support staff with the result that Progent's online consulting experts can come up with the most efficient solutions promptly.
Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To access Progent's remote services in Albany New York or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Emergency Support.
Phone-based Technical Services Offered Progent
Progent's phone-based support engineers have certified skills in an extensive set of technologies. This broad scope of technical skills permits Progent's consultants to resolve almost any problem likely to take place in a small company information system. Credentials held by Progent engineers in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To provide assistance to businesses with multi-OS environments, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Remote technical support services Offered by Progent to customers in Albany include:
Special Consulting Services Offered by Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online support services cover a broad spectrum of information technology such as system architecture, messaging solutions, system and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and simplified administration, and transitioning from older applications to the latest MS Windows or Linux-powered environments. Progent's group-oriented methodology for solving technical problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support expense.
Progent's UNIX and Linux consultants can provide urgent phone-based assistance for resolving problems within UNIX/Linux networks powered by leading derivatives of UNIX including:
Major Linux versions for which Progent offers expertise include:
- macOS and OS X
- IBM AIX Operating System
- SCO UNIX
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco CCIE certification is the highest recognition for network infrastructure professionals, and indicates a consultant's technical skills at the expert level. Cisco qualified CCIEs can handle even the most difficult problems associated with network infrastructure planning, installation, administration, protection, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's internal engineers in isolating problems with IOS Software network administration tools and coming up with workarounds or identifying program patches. Cisco qualified CCIEs offer exceptional value since their depth of experience allows them to find solutions for the most complex problems rapidly. In many instances, less qualified service providers can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes.
Few support organizations make CCIEs accessible to help small and mid-size businesses. Progent can provide fast phone access to a Cisco-qualified CCIE so your company can get immediate help for severe network infrastructure issues that are crippling worker productivity but are not within the comfort zone of your regular computer support personnel. Progent's Cisco CCIE engineers can connect to your environment by means of the latest on-line support technology in order to perform quick, secure, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's market leading family of networking products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Experts
Progent's Microsoft-premier remote support professionals offer computer repair and consulting assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist you with a broad variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
MS Exchange 2019 Server deployment,
Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint Server 2019 design and configuration,
Skype for Business Server planning and deployment support, Lync Server management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide range of remote desktop services such as Microsoft Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Certified System Security Specialists
Progent's qualified CISM and CISSP network security engineers can provide a variety of system protection services to bolster the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to clean up rapidly after a damaging penetration. Security services offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; configuring firewalls; building safe architectures for off-site and mobile access; securing your email system from viruses, spam and DHA attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting support to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Progent offers the services of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Albany New York Company Can Contact Progent's Online Service Experts
Call Center Expertise
Progent's Call Center support alternatives for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Standard Help Desk support services are intended for smaller companies who lack the money or time to create an in-house Call Center but who want quick access to a dependable Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís shared Help Desk services allow your business to split the load for Help Desk services transparently between your IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís shared Help Desk service is a collaborative service desk solution built around the top professional services automation tool for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Help Desk or improving your current one, identifying or enhancing Call Center software products to address the unique demands of your corporation, or providing occasional online personnel to supplement your internal Call Center group to handle high-demand situations like software migrations, major updates, or rolling out new applications.
Progent's Help Desk Call Center team of veteran information technology professionals gives your customers in Albany New York quick communication with an efficient network service group with extensive background delivering phone help and online repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center perception as a significant contributor to company performance, and Progent's intent is to fix instead of merely report IT problems.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Team can supply phone-based advanced engineering expertise and training in specific application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and training for Microsoft business applications such as CRM, Project, Microsoft Office Word, and Microsoft Excel. To read more concerning Progent's consulting, customization, and education services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac professionals can promote the imaginative elements of Apple Mac environments by offering phone-based consulting support and education in imaging, audio, and video. Progent's consultants can provide assistance in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs such as capturing or digitizing audio/video or establishing an audio/video production lab.
Remote Network Monitoring Support
Progent offers businesses in Albany New York remote computer system monitoring support based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so your network maintenance is proactive and automated. By spotting possible problems before they evolve into full-scale emergencies, remote monitoring can minimize disruptive and expensive information system breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or systems that support a mix of OS platforms.
To contact Progent about emergency phone-based support with UNIX/Linux, Solaris, or Apple macOS and OS X environments, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or visit Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York