Urgent Online Support for Albany New York UNIX, Linux, or Solaris NetworksFor small and midsize businesses located in Albany New York, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's client testimonials). Progent also offers the consultation Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery planning.

Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced technology to resolve most network issues rapidly. This lowers direct expenses because solutions accumulate fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your location. Your company benefits additionally in incidental expenses by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused management.

Progent's billing policy for remote support is structured to get the most out of your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to typical online support firms, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for pricing eliminate scenarios where speedy. minor fixes manage to turn into substantial invoices. Progent's penchant for handling technical issues quickly translates into your business conserving money.

Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a collection of optimized technologies and field-tested methodologies which ensure the maximum degree of effectiveness for remote engineering help and repair for small company information networks. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN access permits the engineers of Progent's online support team to communicate with your computer system without compromising network security.

Progent's advanced customer support database application keeps extensive histories describing all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of all help rendered to every Progent client by any engineer. This history of trouble tickets and resolutions is stored as a readily searchable support database that enables Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's advanced certifications and working relationships with key technology companies including Cisco and Microsoft make available other extensive support knowledge bases and allow quick access to vendors' internal support staff with the result that Progent's remote service experts are able to arrive at optimal solutions promptly.

Start Receiving Online UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's remote support in Albany New York or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.

Online Technical Services Available from Progent
Progent's remote network support professionals possess credentials in a comprehensive set of disciplines. This wide range of technical skills permits Progent's engineers to tackle practically any crisis likely to crop up in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to customers with multi-OS environments, Progent also offers access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Online support services available from Progent to companies in Albany include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad array of information technology including network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems promotes quick escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX/Linux support engineers can offer urgent online assistance for diagnosing problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:

    • Apple macOS and OS X
    • Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • BSD
    • SCO UNIX
    • Silicon Graphics IRIX (SGI/IRIX)
    Major Linux versions for which Progent offers expert support include:
    • RedHat
    • SUSE
    • Debian GNU/Linux
    • Slackware Linux

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
    Cisco Consultants for Albany New YorkThe Cisco CCIE credential is the top accreditation for network infrastructure professionals, and indicates a person's networking knowledge at the expert level. CCIEs can deal with the most intractable issues encountered in network design, installation, management, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with IOS Software network management utilities and coming up with alternate approaches or identifying software patches. CCIEs provide excellent value since their deep expertise enables them to fix even the most difficult problems quickly. In common cases, less seasoned engineers can wrestle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Few support firms make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so your company can get timely help for complex network infrastructure issues that are lowering worker productivity but are beyond the comfort zone of your ordinary IT maintenance resources. Progent's Cisco-qualified CCIE consultants can tie into your environment via state-of-the-art remote troubleshooting tools to perform fast, safe, and affordable analysis and remediation. Progent's CCIEs offer consulting for the complete line of Cisco's industry-leading selection of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN technology.

  • Certified Windows Support
    MS Windows Experts for Albany New YorkProgent's Microsoft-certified remote service professionals offer computer troubleshooting and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a wide range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2019 planning and configuration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint Server 2019 design and deployment, Microsoft Teams expertise, Skype for Business migration support, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development, and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad array of remote desktop support such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Premier System Security Engineers
    CISSP Certified System Security Specialists for Albany New YorkProgent's accredited CISM and CISSP network security consultants offer a variety of security services to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows network against attacks or help you to recuperate rapidly after a damaging breach. Security services offered by Progent cover comprehensive network security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; building safe mechanisms for remote and mobile communication; defending your messaging system from viruses, spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid network models that utilize local resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract projects that small companies often need. Billing charges for ongoing consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:
  • Call Center Services
    Progent's Help Desk Call Center support programs for small companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center services are ideal for small organizations who lack the budget to assemble and manage an internal Help Desk Call Center but who require quick communication with a dependable Help Desk with professional phone assistance plus the available expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is a collaborative service desk solution based on the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and metrics.

    Progent's Call Center consulting services can assist you in building an efficient new Help Desk Call Center or enhancing your existing one, identifying or modifying Help Desk Call Center software products to meet the special requirements of your business, or adding occasional phone support staff to work with your existing Help Desk Call Center resources to handle unusually busy events such as software transitions, major updates, or installing new applications.

    Progent's Help Desk Call Center team of seasoned network consultants offers your clients in Albany New York quick communication with a dependable support group with extensive experience offering phone support and online troubleshooting for networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Call Center the reputation as a crucial driver of company performance, and Progent's target is to fix rather than merely document network issues.

  • Business Applications Support: Training, Programming, and Integration
    Progent's Applications Experts staff offers remote and in-depth consulting expertise and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting, custom development, and training for familiar Microsoft business applications such as CRM, Office Project, Office Word, and Office Excel. To learn additional information concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Apple Mac consultants can promote the artistic components of Mac computing by providing remote consulting services and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with specific procedures like capturing or digitizing audio or video or building an audio/video production studio.

    Online Network and Server Monitoring Services
    Progent can provide companies in Albany New York remote network and server monitoring support powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By anticipating possible problems before they cause network outages, system monitoring can ward off disruptive and costly information system breakdowns. Progent can also use network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems powered by a combination of OS platforms.

How Your Albany New York Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency remote support with UNIX, Linux, Sun Solaris, or macOS and OS X environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.

Onsite IT Consulting
Progent locations in Upstate New York

City Address Phone Link
Albany 90 State Street, Suite 700
Albany, NY 12207
United States
(518) 641-1177 Albany Network Support Services
Buffalo 534 Delaware Ave
Buffalo, NY 14202
United States
(716) 442-2400 Buffalo Network Support Services
Rochester Mill Street Executive Center
Rochester, NY 14614
United States
(585) 471-2777 Rochester Network Support Services




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    Configuration Manager 2016 automates software deployment across multiple sites, streamlines security and compliance settings management, keeps track of network resources, protects against corporate data leakage, provides network health reporting, enables secure end-user self service, and offers a common control mechanism for administering mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud specialists can help your organization with any facet of designing, implementing, using and troubleshooting a SCCM 2016 solution for on-premises, cloud-based, or hybrid environments.

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    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware.

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    E-Mail Guard is Progent's affordable antispam and antivirus solution that gives small companies world-class defense from spam, viruses, directory harvesting, and other types of email-borne attacks on computer systems. E-Mail Guard is built on Postini's Perimeter Manager, a sophisticated library of web-managed anti-spam and antivirus services that defuse email assaults before they are able to breech the company firewall. Perimeter Manager also lets administrators track and manage their e-mail systems, irrespective of server platform, hardware type, or data center location.

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    Progent's Linux consulting experts provide small companies and software developers support for managing and maintaining Linux systems that run with Microsoft-based technology. Progent can give your business contact with Linux consultants, consulting professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide array of experience offers you a convenient one-stop consulting firm to show you how to build and manage a protected and robust cross-platform network and communications solution that supports Linux and Microsoft interoperability by integrating Microsoft Windows with major Linux derivatives including RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.

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    Progent's UNIX family support services provide small companies and software developers support for administering and supporting UNIX, Linux or Solaris systems that operate with Microsoft-powered networks. Progent can give your organization access to UNIX experts, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP credentials. This wide range of experience offers you a convenient one-stop source to help you build and maintain a protected and reliable cross-platform network and communications solution that allows UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and SGI/Irix or major Linux platforms such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Progent's Microsoft certified consultants can help you design and deploy an efficient in-place Exchange Server 2007 migration strategy that avoids network disruption, reduces ongoing support demands, and makes your Microsoft Exchange 2007 Server easy to administer. For complex multiple server or multi-location upgrades, Progent offers the experience to finish your project quickly and economically. Progent's Microsoft Exchange Server 2007 help, troubleshooting, and design offerings include assistance with the configuration of outside vendor add-ons to Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange 2007 Server.

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    Microsoft Small Business Server (SBS) is a low-cost suite of essential servers that provides the foundation for a feature-rich but easy-to-manage information. The integration demands of the Microsoft .NET components bundled with Small Business Server 2011 requires a network consultant with hands-on background and broad experience in planning and implementing effective and comprehensive information technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies built into SBS 2011 and Microsoft SBS 2008. This expertise ensures you success in installing, managing, and servicing network solutions powered by the Microsoft SBS line of servers and programs.

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    Progent's Intune consultants can help your company to assess the business case for utilizing Intune for administering your web-facing mobile devices including notebooks, phones, and tablets based on Windows, Apple iOS, and Android. Progent's Intune consultants can assist you to define security and compliance policies, set up pilot environments to evaluate the appropriateness of Intune for your environment, deploy Intune across your enterprise, integrate Intune with SCCM for single-console change management, and maintain your Microsoft Intune deployment.

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    Progent can assist you to plan and carry out an efficient move from onsite Active Directory to cloud-based Azure AD or to a hybrid solution that uses Azure AD DS and AD Connect to centralize identity and access management for both onsite and Azure assets.

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    Progent can help your company to design and execute a smooth transition from a Solaris-powered IT environment to a network powered by Microsoft Windows and suited for supporting Microsoft's popular office productivity products, commercial applications, and developer platforms. Progent's Solaris, Windows and Cisco consultants and application experts can show you how to guard your data and reduce business discontinuity by developing an effective migration plan that protects your existing assets in Sun Solaris software and technology. UNIX-to-Windows transition support services available from Progent include analysis of existing environment, migration strategy and validation, Exchange migration support, data and application porting, and server and media transition and economization.

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    Progent wants to hire staff-level, solutions-driven Microsoft accredited engineers with MCSE certification; Cisco accredited system engineers with Cisco CCDP or CCIE certification; security professionals with CISSP or CISM or equivalent security certification; and advanced network design experts with a background in mobile solutions, wireless connectivity, high uptime, business continuity, data protection, and virtual servers. Progent also is hiring professionals to work on Progent's team of desktop service technicians and off-site troubleshooting experts. Also, We are looking for experienced administrators who can operate effectively in Progent's high-growth, virtual office environment.

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    Progent's certified SQL Server 2019 consultants can assist your organization to evaluate the advantages for upgrading to SQL Server 2019 and can deliver fast online or on-premises contact with experts in system planning and integration, software programming, SQL Server management, and network security.

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    Progent's ProSight Virtual Hosting offers proven virtual server technology, a world-class data center facility, and the technical services of Progent's Microsoft-certified consulting team to provide small and midsize businesses with a comprehensive information technology outsourcing solution that improves network availability and protection, reduces management distraction, and saves money. With Private Cloud Hosting, a smaller business can have each of its software platforms and key application servers supported within a safe and fault tolerant data center on a high-performance, non-stop virtual server configured and supported by Progent's network support professionals.

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    Progent's ProSight Virtual Hosting service provides complete hosting of a small company's production servers in a solution that delivers the highest level of availability and scalability and is also simple to migrate to any data center. ProSight Virtual Hosting services are based upon proven virtualization techniques that enable small companies with multi- platform IT systems to save significantly on the expense of capital equipment, system maintenance, and IT administration while benefiting from enterprise-class fault tolerance and an unprecedented level of vendor flexibility.

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