For small and midsize businesses located in Albany New York, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to companies in every state in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity issues, plus the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and business continuity planning.
Progent's remote support services offer exceptional value due to the fact that they are equipped with the real-world experience and the advanced technology to solve most information system problems quickly. Efficient support reduces immediate costs because solutions require a smaller number of chargeable consulting minutes. Remote support also avoids the cost of sending an engineer to your office. Your company benefits even more in indirect costs by minimizing or eliminating system outages and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives.
Progent's billing policy for online support is designed to maximize the impact of your network support dollar. Progent charges by the minute for phone consulting, so you owe only for the support that you receive. In contrast to many online service companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing avoid situations where fast fixes manage to end up as large bills. Progent's skill at handling problems quickly results in your business spending less cash.
Progent's Online Technical Support Tools
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies that promote the maximum degree of efficiency for remote consulting and troubleshooting for small business computer networks. Progent offers secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to communicate with your system remotely without breaching corporate security.
Progent's highly evolved customer support database system stores extensive records describing all service that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of support delivered to each Progent client by any Progent consultant. This database of anomalies and resolutions is structured as a readily accessible support database that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft permit access to additional extensive support databases and permit fast response from manufacturers' internal product engineers so Progent's online service specialists are able to arrive at the most efficient solutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in Albany New York or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's remote network support engineers offer certified skills in an extensive set of products and technologies. This wide range of capability permits Progent's consultants to tackle virtually any crisis that may occur in a small or midsize business information system. Certificates earned by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.
To provide assistance to clients with mixed-operating system environments, Progent also provides the skills of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Online support services Offered by Progent to customers in Albany include:
Additional Support Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a broad spectrum of computer technology including network architecture, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and easy management, and migration from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving technical issues enables fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help for analyzing problems affecting UNIX, Linux, or Solaris networks powered by popular variants of UNIX including:
Important Linux platforms for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- SCO UNIX
- RedHat Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top accreditation for network infrastructure professionals, and validates a consultant's technical knowledge at the master level. Cisco CCIEs know how to handle even the most intractable challenges occurring in network infrastructure planning, integration, administration, security, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's in-house support staff in analyzing problems with Cisco IOS Software network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness because their depth of expertise permits them to resolve even the most complex problems quickly. In common cases, less seasoned consultants can struggle for hours or days with identical problems that a CCIE can resolve in minutes.
Few consulting firms make CCIEs accessible to support small and medium sized companies. Progent offers quick telephone contact with a Cisco authorized CCIE so you can receive immediate support for serious network issues that are hurting business productivity but are not within the experience of your ordinary computer maintenance personnel. Progent's CCIE consultants can connect to your network via advanced on-line troubleshooting tools to provide fast, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's industry-leading selection of connectivity devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network solutions.
Certified Microsoft Windows Experts
Progent's Microsoft-certified online service professionals can deliver computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can help you with a wide variety of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 integration,
MS Exchange Server 2016 migration, Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration consulting,
SharePoint Server 2019 planning and deployment, Microsoft Teams consulting, Skype for Business Server migration support, Lync Server integration and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Small Business Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a full array of online desktop support such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.
CISSP, ISSAP, and CISM Premier Network Security Professionals
Progent's accredited CISM and CISSP security engineers can provide a variety of system protection services to strengthen the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help you to recover quickly after a damaging penetration. Security services available from Progent cover thorough security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; quick recuperation from virus and worm assaults; setting up firewalls; building safe techniques for off-site and mobile access; protecting your messaging infrastructure from spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert online support to help companies of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize local IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration consulting. Progent has over two decades of experience providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small companies often request. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology allows customers to complete critical projects within budget and on time. Progent's special remote consulting services include:
How Your Albany New York Business Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center support programs for small companies with networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Call Center services are ideal for small companies who lack the resources to support an in-house Help Desk Call Center but who want fast response from a reliable Help Desk with proficient telephone support plus the available expertise to escalate the most challenging tasks to advanced engineers.
Progentís Help Desk Co-management services allow your business to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of seasoned technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA tool for handling service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Call Center consulting expertise can guide you in establishing an efficient new Help Desk Call Center or enhancing your existing organization, selecting or enhancing Help Desk application software to handle the special needs of your corporation, or adding temporary online staff to reinforce your internal Help Desk Call Center resources to handle unusually busy situations like software migrations, major upgrades, or rolling out new applications.
Progent's Help Desk team of veteran network consultants gives your workers in Albany New York rapid contact with a large technical support resource with years of background delivering telephone-based help and online troubleshooting for IT systems based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to give the Call Center the reputation as a significant contributor to company efficiency, and Progent's intent is to fix rather than simply record IT issues.
Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Team provides online professional engineering expertise and training in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, MS Office Project, Office Word, and Microsoft Excel. To find out more information on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.
Progent's Apple Mac professionals can promote the imaginative facets of Mac systems by delivering phone-based help support and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs such as scanning or digitizing audio/video or building an audio/video post production lab.
Remote Network and Server Monitoring Support
Progent offers businesses in Albany New York remote network monitoring support centered around MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so your computer maintenance is proactive and automated. By anticipating potential issues before they grow into downtime, automated monitoring can head off inconvenient and costly information system breakdowns. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft systems, or environments that support a variety of platforms.
To get in touch with Progent about emergency online expertise with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.
Progent locations in Upstate New York