UNIX, Linux, Sun Solaris, Mac OS X Online Support for

For small businesses located in Albany New York, Progent offers technical support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote support to companies in all 50 states in the U.S. (Refer to Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISA and CISM-accredited security engineers to help with advanced security architecture and business continuity preparedness.

Progent's online support services represent excellent value because they have the real-world experience and the advanced technology to solve most information system problems quickly. This lowers direct expenses because service calls accumulate a smaller number of billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company benefits additionally in indirect costs by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management.

Progent's pricing policy for remote support is designed to get the most out of your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced only for the support that you actually get. Unlike typical online support organizations, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with scenarios where quick repairs somehow turn into large tabs. Progent's skill at handling problems quickly results in your business saving money.

Progent's Remote Service Technologies
Over the years, Progent has refined a set of customized tools and field-proven methodologies which ensure the highest degree of effectiveness for remote help and repair for small and midsize business computer systems. Progent provides protected Virtual Private Network support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology permits the staff of Progent's Technical Response Center to access your system without breaching corporate security.

Progent's sophisticated technical support reporting system keeps extensive histories for the service that Progent's customers have received. Progent's team consultants have access to the specifics of support rendered to every Progent customer by every engineer. This history of anomalies and responses is structured as a quickly retrievable support knowledge base that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the value of Progent's support grows over time. Progent's advanced certifications and close relationships with major vendors including Cisco and Microsoft make available additional massive support databases and allow fast access to vendors' internal product engineers so Progent's remote consulting experts are able to come up with the best resolutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's remote services in Albany New York or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.

Online Network Support Services Offered Progent
Progent's remote technical support experts possess advanced credentials in a comprehensive array of products and technologies. This broad range of capability allows Progent's consultants to manage almost any problem that may take place in a small business network. Certificates earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, and Design Professional.

To provide assistance to clients with mixed-OS environments, Progent also offers the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote technical services provided by Progent to small businesses in Albany include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of computer technology such as network infrastructure, messaging solutions, network and process security, UNIX and Windows integration, virtual server products for server economization and simplified administration, and transitioning from legacy systems to current Windows or Linux-based environments. Progent's team-based methodology for resolving network problems enables quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers support expense.

  Progent's UNIX/Linux support engineers can provide urgent online assistance for analyzing problems affecting UNIX/Linux networks powered by popular variants of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Operating System
  • HP-UX
  • BSD
  • SCO
  • Silicon Graphics IRIX
  Important Linux variants for which Progent can provide expertise include:
  • RedHat
  • SUSE
  • Debian GNU/Linux
  • Slackware

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top accreditation for network professionals, and indicates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to resolve the most complex problems encountered in network planning, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management utilities and coming up with workarounds or identifying software patches. CCIEs represent an exceptional cost-effectiveness because their depth of expertise enables them to resolve even the most difficult problems rapidly. In common cases, less qualified consultants can struggle for hours or even days with identical problems that a Cisco CCIE can dispose of in minutes. Few service firms make Cisco CCIEs available to help small and mid-size businesses. Progent can provide fast phone access to a CCIE so you can receive immediate assistance for severe network infrastructure issues that are lowering worker efficiency but are beyond the experience of your ordinary IT maintenance personnel. Progent's CCIE engineers can communicate with your computer system using sophisticated on-line support tools to perform quick, secure, and affordable analysis and remediation. Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

• Authorized Windows Support
  Progent's Microsoft-certified remote support professionals can deliver computer problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the assistance of consulting engineers who can help your company with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange Server 2019 deployment, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and configuration, Microsoft Teams integration, Skype for Business migration consulting, Microsoft Lync Server management and Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a wide range of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.

• CISSP, ISSAP, and CISM Premier Network Security Experts
  Progent's certified CISM and CISSP security engineers offer a range of system protection services to enhance the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist your company to recuperate quickly after a serious penetration. Security services offered by Progent include: thorough security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; fast recovery from malicious attacks; integrating firewalls; establishing safe techniques for off-site and mobile access; securing your messaging infrastructure against spam and directory harvest attacks; and offering 24x7 proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide expert remote consulting support to help businesses of all sizes connect their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services such as Microsoft 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.

• Call Center Support
  Progent's Call Center support programs for small and midsize businesses with environments that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Call Center support services are a convenient solution for small businesses who lack the money or time to support an internal Help Desk but who require quick response from a dependable Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.

  Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk support transparently between your IT team and Progent's nationwide pool of certified technical support technicians and subject matter experts. Progent's Help Desk sharing service is an advanced service desk solution built around the leading PSA tool for managing end-user service requests, ticket lifecycle, ownership, progress tracking, and reporting.

  Progent's Call Center consulting support can assist you in building an effective new Help Desk or improving your existing one, evaluating or modifying Help Desk application software to handle the unique needs of your corporation, or adding occasional phone support personnel to supplement your internal Help Desk Call Center resources during high-demand situations such as software migrations, major upgrades, or rolling out new applications.

  Progent's Help Desk team of seasoned network professionals gives your customers in Albany New York rapid communication with an efficient network service group with years of background providing phone consulting and remote troubleshooting for networks powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk recognition as a key driver of company performance, and Progent's goal is to solve rather than merely document technical problems.

• Business Applications Services: Education, Programming, and Problem Solving
  Progent's Applications Consulting Group provides online and in-depth consulting support and education in special business application fields such as ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, customization, and training for familiar Microsoft business applications such as CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. To read additional information on Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

  Progent's Apple Mac consultants can nurture the creative facets of Apple Mac environments by providing phone-based consulting services and training in imaging, sound, and video. Progent's support professionals offer expertise in a variety of Macintosh applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific procedures like capturing or digitizing audio or video or integrating an audio/video production lab.

  Remote Network and Server Monitoring Support
  Progent can provide businesses in Albany New York online network monitoring support based on Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By exposing looming problems before they cause downtime, automated monitoring can ward off inconvenient and costly information system crises. Progent can also utilize system monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by multiple platforms.

Upstate New York Contact Information:
Progent offers consulting services and onsite technical support throughout upstate New York.