Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when IT staff may be slower to recognize a penetration and are less able to mount a rapid and forceful response. The more lateral progress ransomware is able to make inside a victim's network, the longer it takes to recover core operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to take the urgent first step in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineer can help businesses in the Albany area to locate and isolate infected servers and endpoints and protect undamaged resources from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Albany
Current strains of crypto-ransomware such as Ryuk, Maze, Netwalker, and Nephilim encrypt online data and infiltrate any available system restores. Data synchronized to the cloud can also be impacted. For a poorly defended network, this can make system recovery almost impossible and basically throws the IT system back to square one. So-called Threat Actors, the hackers responsible for ransomware assault, demand a settlement payment for the decryption tools needed to unlock scrambled files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs demand an additional payment for not publishing this information on the dark web. Even if you can rollback your system to a tolerable point in time, exfiltration can be a major issue according to the sensitivity of the stolen information.

The recovery process after a ransomware penetration has several crucial phases, the majority of which can proceed concurrently if the response workgroup has enough members with the required skill sets.

  • Quarantine: This urgent initial step requires blocking the lateral progress of ransomware within your network. The more time a ransomware attack is allowed to run unchecked, the more complex and more costly the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Quarantine processes include isolating infected endpoints from the network to minimize the spread, documenting the environment, and securing entry points.
  • System continuity: This involves bringing back the IT system to a basic acceptable level of capability with the shortest possible delay. This process is usually at the highest level of urgency for the victims of the ransomware assault, who often see it as an existential issue for their business. This project also requires the widest array of IT skills that cover domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, productivity and mission-critical applications, network topology, and protected endpoint access management. Progent's ransomware recovery team uses state-of-the-art collaboration platforms to coordinate the complicated recovery effort. Progent understands the importance of working quickly, tirelessly, and in concert with a client's managers and IT staff to prioritize activity and to put critical resources on line again as quickly as possible.
  • Data recovery: The work required to recover files impacted by a ransomware assault depends on the state of the systems, the number of files that are affected, and which restore techniques are required. Ransomware attacks can destroy key databases which, if not carefully closed, may need to be reconstructed from the beginning. This can apply to DNS and AD databases. Microsoft Exchange and SQL Server rely on AD, and many financial and other mission-critical platforms are powered by SQL Server. Often some detective work could be needed to find clean data. For example, undamaged OST files (Outlook Email Offline Folder Files) may have survived on employees' desktop computers and notebooks that were off line at the time of the attack.
  • Implementing modern antivirus/ransomware protection: Progent's ProSight ASM gives small and medium-sized companies the advantages of the same AV tools deployed by some of the world's biggest corporations including Walmart, Citi, and NASDAQ. By delivering real-time malware blocking, identification, containment, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, streamlines management, and expedites recovery. The next-generation endpoint protection (NGEP) built into in Progent's Active Security Monitoring was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires close co-operation with the ransomware victim and the cyber insurance provider, if any. Services consist of establishing the kind of ransomware used in the attack; identifying and establishing communications the hacker persona; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement and timeline with the TA; checking compliance with anti-money laundering regulations; carrying out the crypto-currency disbursement to the hacker; receiving, reviewing, and operating the decryption utility; debugging failed files; building a clean environment; remapping and connecting datastores to reflect precisely their pre-encryption state; and recovering computers and software services.
  • Forensics: This activity is aimed at learning the ransomware assault's progress across the targeted network from beginning to end. This history of how a ransomware assault progressed through the network helps you to evaluate the impact and brings to light gaps in security policies or work habits that should be rectified to prevent future break-ins. Forensics involves the review of all logs, registry, Group Policy Object (GPO), AD, DNS, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensics is commonly given a top priority by the insurance carrier. Since forensic analysis can take time, it is critical that other important recovery processes like operational continuity are performed concurrently. Progent maintains a large team of IT and security professionals with the skills required to carry out activities for containment, business continuity, and data restoration without interfering with forensics.
Progent's Qualifications
Progent has provided remote and onsite IT services across the U.S. for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts includes professionals who have earned advanced certifications in core technology platforms such as Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity consultants have earned prestigious certifications such as CISM, CISSP, and CRISC. (See certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning application software. This breadth of expertise gives Progent the ability to identify and integrate the undamaged pieces of your network following a ransomware attack and reconstruct them quickly into an operational system. Progent has collaborated with top insurance providers including Chubb to help organizations clean up after ransomware attacks.

Contact Progent for Ransomware Recovery Services in Albany
For ransomware recovery consulting services in the Albany metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Progent delivered a wireless networking solution that allowed a school to increase efficiency and eliminate the recurring expense of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is intended for interfacing separate locations up to 2.5 miles apart and can extend to even longer ranges. This wireless solution provided improved bandwidth and reliability than simply amplifying the 802.11b wireless connection, and because it uses the 5.8Ghz band it provided protection against outside interference.

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  • NetApp MetroCluster Troubleshooting Specialist MetroCluster Switch Integration Professionals
  • Network Consulting DoubleTake Carbonite Backup Double-Take Availability Remote Consulting
  • Networking Companies New York Best West Virginia Computer Consulting Companies
  • North Carolina Information Technology Outsourcing Firm Alabama Computer Consulting Group
  • Offsite DPM Managed Data Backup Service Remote Technical Support Microsoft DPM Offsite Data Backup Service On-site Support

  • Signature-based Virus Protection Onsite Technical Support
    24-7 Technology Consulting ProSight ESP Endpoint Protection Services

    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware.

  • Offsite DPM Managed Data Backup Service Remote Troubleshooting Expert Microsoft Certified Remote Backup and Restore Service Network Consultant
  • Offsite Employees Collaboration Software Onsite Technical Support Top Offsite Workers Collaboration Technical Consultant

  • High-Availability Failover Clustered Servers Online Support Services
    Microsoft Windows Failover Cluster IT Consultant

    The server cluster technology built into the high-end editions of Microsoft Windows Server 2008 is radically re-engineered to simplify the installation, configuration, and administration of server clusters that offer improved levels of network availability, security, performance, and versatility. New or enhanced features include automated cluster verification, easier configuration and installation, unified cluster management, redesigned cluster architecture for increased uptime, hardened security and quorum structure, fewer failure points, more disk and RAM capacity, and enhancements for geographically dispersed clusters. Progent's Microsoft-certified consultants can help you evaluate the advantages of failover clusters, design and execute a deployment, train your network support personnel to administer your cluster environment, deliver continuing consulting and support services, and produce and test a business continuity plan.

  • Offsite Managed Data Backup Service Network Consultant Expert Microsoft Certified Data Protection Manager Backup Service Consulting Services
  • Offsite Workforce Guidance - Albany - Integration Expertise Albany-Schenectady, NY 24-7 Teleworkers Consulting and Support Services in Albany - Infrastructure Guidance Albany New York
  • Online Support Services Wireless EMail Windows Mobile Configuration
  • Open Now MS CRM Onsite Technical Support MS CRM Engineer
  • Open Now Solutions Provider Exchange 2003 Server Albany, NY Outsourcing Companies Exchange Server 2019 Albany, New York

  • Technology Support Cisco VoIP
    Cisco Firewall Technical Support Company

    Progent offers fast remote access to Cisco-certified CCIE networking experts. Progent's CCIE consultants can link to your network using powerful remote diagnostic utilities to provide fast and affordable analysis and remediation of critical network problems.

  • Albany MongoLock Ransomware Mitigation Albany-Clifton Park, NY, US
  • Outsourcing Hybrid Microsoft 365 Exchange integration Office 365 Exchange migration On-site Support
  • Palo Alto Networks WildFire Technology Consulting Services Palo Alto Networks PA-7000 Series Firewalls Security Organizations

  • Apple Mac and Windows coexistence Technology Consulting
    Apple macOS and Windows Support and Integration

    Progent's support specialists in Mac and Windows technology can show you how to integrate Mac and Windows computers into cohesive environments with full sharing and workgroup support. Allowing productive cooperation among a variety of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for broad knowledge of and background with Mac and Windows products. Progent's background in Windows and Apple consulting makes it possible to offer expert support to companies that depend on these platforms to maintain their competitive edge. Progent can also help your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.

  • Power BI and SSRS Design Power BI Data Prep Integration Companies
  • Private Clouds for Small Businesses Consultant Private Cloud Virtual Datacenter Hosting Specialists
  • ProSight Email Content Filtering Policies Professional Email Bayesian Analysis Technology Professional

  • Consulting Network infrastructure patch management
    iPad patch management Consultant Services

    Progent's managed services for patch management provide organizations of all sizes a flexible and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your servers, such as printers and scanners, infrastructure appliances like routers and wireless access points, and Internet-of-Things devices such as alarms and health monitors.

  • ProSight Patch Management Automation Remote Support Services Emergency Automated Desktop Inventory Remote Support Services
  • Professionals Microsoft Windows SBS 2008 MS Windows Small Business Server 2008 Technology Professional

  • Microsoft Certified Windows 7 64-bit Upgrade Information Systems Firms
    Windows 7 Security Support and Integration

    Progent's Microsoft certified consultants can provide remote and onsite consulting expertise to assist you to administer, support, and troubleshoot computers based on Microsoft Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for management automation, data and identity protection, backup and restore, remote access, mobile device integration, Wi-Fi network design, and remote network monitoring.

  • Professionals Small Business Managed Services Professionals Network Management Outsourcing for Small Businesses
  • Professionals Windows Server 2012R2 Security 24/7/365 Online Technical Support Microsoft Windows Server 2012R2

  • Professionals Infor SyteLine CloudSuite CPQ
    Infor SyteLine CloudSuite Accounts Payable Consultants

    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that incorporates more than 25 years of experience assisting manufacturing, distribution and service companies to simplify complicated supply chains and streamline key business processes in order to get products to market fast and adhere to customer commitments dependably. Progent offers the expertise of an ERP consultant with over two decades of background with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or on-premises consulting that can range from as-needed guidance to comprehensive solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for Infor CloudSuite Industrial include implementation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, data conversion, Excel and SQL integration, disaster recovery planning, and database administration.

  • Progent Management Technical Support Organizations Progent's Management Team Information Technology Consulting Firm
  • Remote MCSE MCSA MCDBA MCIPT MCA Support Subcontractor Job Queensland Microsoft Certified Consulting Full-Time Jobs Adelaide
  • Remote Support Microsoft SMS Server 24x7x365 SMS Server 2003 Migration Consultant Services
  • Remote WatchGuard Firebox Firewall Evaluation Security Contractors WatchGuard Firebox Firewall
  • Reporting Custom Microsoft Access Visual Basic for Applications Development Firm
  • SCVMM 2016 and Hyper-V Computer Engineer On-site Technical Support SCVMM 2016 Storage QoS
  • SCVMM 2016 and SCOM Technical Consultant Setup and Support Microsoft Virtual Machine Manager 2016
  • SQL Server 2019 SSAS Consulting On-site Technical Support SQL Server 2019 R Services
  • Security Audit Consultant CISSP Certified Security Wireless Security Specialists
  • Security Consultant Security Albany CISSP Consultant Albany-Schenectady, NY
  • SharePoint Designer 2013 Professional SharePoint 2013 Migration Specialists

  • Project Server Time Reporting Application Consulting
    Microsoft Project Server Scheduling Consulting

    Progent's Microsoft engineers can provide in-depth expertise in implementing, operating and troubleshooting all versions of Project, Microsoft Project Server, and Microsoft Project Online and can provide a broad variety of cost-effective remote consulting services based on proven best practices to assist businesses of all sizes to receive all the advantages of this leading project management solution. Consulting support available from Progent include solution planning, installation and migration, setting up safe collaboration among local and remote or mobile users, network optimization, and specialized online training.

  • SharePoint Server 2007 Computer Consulting Urgent Microsoft Office SharePoint Server 2007 On-site Technical Support
  • Small Business APs Remote Technical Support Technology Consulting Small Business Wireless AP
  • Small Business Repair Small Business Computer Consultancy Firm
  • Small Business Tech Outsourcing CISSP Certified Expert Small Business Network Installation
  • Small Company Network Consultant Consulting Services Small Business

  • Emergency Netwalker ransomware recovery Professional
    ransomware system rebuild Consult

    Progent's experienced ransomware recovery consultants can help your business to restore a network breached by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Nephilim.

  • Small Office Service Top Migration Small Business
  • Small Office Small Business IT Consultant Small Business Integration Companies

  • Microsoft Windows Server 2003 Network Load Balancing Manager Onsite Technical Support
    Fault-tolerant Load Balancing Consulting Services

    Progent provides high availability load balancing consulting that addresses system load balancing, load balanced program, network infrastructure routing, and content delivery technology such as Cisco Content Engine. fault tolerant load balancing technologies for which Progent offers consulting services include Microsoft Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Engine and ACNS, and F5 Networks BIG-IP.

  • Sodinokibi ransomware recovery Services Consultant MongoLock ransomware recovery
  • SonicWall NSA 9450 Firewall Network Security Audit SonicWall NSA 2650 Firewall Network Security Auditor
  • Specialist ProSight Data Backup and Restore Services 24 Hour ProSight DPS Hybrid Cloud Backup Services Online Consulting

  • WLAN controller Online Support Services
    24 Hour 5500 Wireless Controller Onsite Technical Support

    Cisco's {Catalyst Wi-Fi controllers simplify the management of wireless LANs by unifying the configuration and control of Wi-Fi access points, tuning wireless performance by reducing the impact of radio frequency congestion, improving Wi-Fi availability with rapid failover, and strengthening data security by identifying cyber threats and filtering traffic content based on user class and location. Progent's Wi-Fi consultants can assist you to deploy Cisco Wi-Fi controllers to manage and monitor wireless networks of all sizes. Progent can assist you to maintain and debug your existing Cisco-based Wi-Fi environment or carry out a smooth upgrade to Cisco's latest wireless controller technology.

  • Sun Solaris Network Consultants Solaris Professionals
  • Sun Solaris Technical Support Services UNIX Consultant Services
  • Sun Solaris Upgrading Sun Solaris Upgrade Consultants
  • Support Aironet Access Point Security Remote Support Services Aironet 1700 Access Point
  • Albany Hermes Ransomware Removal Albany-Schenectady, New York
  • System Center 2016 Hybrid Cloud Integration Support and Setup IT Consulting System Center 2016 and Exchange Online Integration
  • System Center 2016 Virtual Machine Manager Network Consultants System Center 2016 Business Continuity On-site Technical Support
  • Technical Consultant SCCM 2012 Asset Inventory Computer Engineer SCCM 2012
  • Technical Consultant Teleworker Solutions Teleworker Solutions Computer Consultant
  • Technical Consulting Microsoft Consulting Best Practices Microsoft Consulting Best Practices Network Installation
  • Teleworkers Albany Consulting Experts - Management Tools Guidance Albany NY Work at Home Employees Albany Assistance - Management Tools Consultants Albany, NY
  • Threat Management Gateway Support Services Threat Management Gateway 2010 Technical Consultant

  • 64-bit Migration Consult
    Outsourcing 64-bit Upgrade

    Progentís Microsoft-premier engineers can help you to update your servers or desktops from 32 to 64 bits. Progent can assist you to understand the risks and advantages of moving to 64-bit computing, plan an efficient upgrade strategy that minimizes operational interruptions, and offer economical, expert online support to assist your company to configure 64-bit operating systems and applications on your current computers.

  • Top Quality Technology Consulting Services 64-bit Upgrade Cisco and Microsoft Certified Expert 64-bit Migration Specialists
  • Top Rated Private Cloud Hosting for Virtual Data Centers Consulting Services Services ProSight VM Hosting

  • Top Quality Computer Engineer Microsoft ISA Server
    ISA Server Specialists

    Progent's certified Internet Security and Acceleration Server consultants have extensive backgrounds creating Microsoft-based security designs for IT networks with multiple locations, mobile users, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size business design and implement an installation of ISA Server 2004 that meets your information security needs without restricting your productivity.

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  • Cisco VoIP Phones and CUBE Professionals
    Cisco VoIP Phones and IM Support Outsourcing

    Progent's Cisco-certified VoIP phone and video IP phone experts can assist you to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from discontinued VoIP products to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your VoIP phones and video IP phones with Unified CM, originally known as CallManager, or with Unified CM Express (CME) to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified Communications Manager apps that include Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact center. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP trunking, installing Cisco ISR routers with CUBE internetworking support, and designing Cisco UCS server clustering and Cisco SRST systems for survivability.

  • Albany WannaCry Crypto-Ransomware Cleanup Albany, New York
  • Top Sun Solaris Computer Consulting UNIX Consultant Services
  • Top Technical Support 2800 ISR Router Remote Support 7600 Edge Router
  • Trainer Microsoft Project Server Workflow Project Server 2010 Design and Installation
  • UNIX with Windows Specialist UNIX with Windows Online Support
  • Urgent Smartphone patch management Consultancy Network infrastructure patch management Professional
  • VMware GSX Server Specialist VMware VCDX Consulting
  • VoIP Support Services Cisco VoIP Phones and Presence Support and Integration
  • White Paper IT Outsourcing Examples Immediate IT Outsourcing and Co-sourcing Whitepaper

  • Infor SyteLine CloudSuite Customer Portal Consultants
    Infor SyteLine CloudSuite Training Technology Professional

    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP solution that embodies over a quarter century of background helping manufacturing and service companies to manage complicated supply chains and improve the efficiency of key processes to get products to market fast and adhere to customer schedules consistently. Progent can provide the expertise of an ERP specialist with over 20 years of background working with the SyteLine/CloudSuite Industrial platform. Progent offers remote or onsite consulting that can range from as-needed guidance to solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, customization, Configure/Price/ Quote, web site integration, debugging, data conversion, Office 365 integration, disaster recovery planning, and DBA services.

  • Windows 8.1 Remote Desktop Technical Support Organizations Windows 8.1 Wireless Information Technology Consulting

  • Microsoft Operations Manager Network Consultants
    Microsoft Certified Expert Monitoring and Reporting Help and Support

    Remote continuous network monitoring, automated alarms, and periodic analytical reporting are vital to preserving the proper operation of your network and avoiding preventable and expensive disruptions. Remote Monitoring and Management solutions have progressed so far that businesses of any size can afford a level of protection that was previously limited to large enterprises. Progent offers several Remote Monitoring and Management (RMM) options available as low-cost service packages created to assist you to identify and fix a an array of network problems before they get big enough to disrupt your business.

  • Windows Server 2012 R2 Failover Cluster Network Engineer Online Technical Support Failover Clusters Windows Server 2012 R2
  • Windows Server 2016 Virtual Machine Load Balancing Specialists Windows Server 2016 Integration Professional
  • Windows Server 2019 Cluster Operating System Rolling Upgrade Professional Remote Troubleshooting Windows Server 2019 Windows Defender ATP
  • Windows Server 2019 Hybrid Solutions Network Engineer Windows Server 2019 Windows Time Service Computer Engineer
  • Albany Ransomware Mitigation Experts Albany NY
  • Windows Server 2019 Live Migration On-site Technical Support Award Winning Windows Server 2019 LEDBAT Specialists
  • Windows Small Business Server 2008 Consulting Services Immediate Consultant Microsoft Windows SBS 2008
  • desktop and application virtualization Engineers Citrix VM desktops Engineer
  • wireless VoIP phones and Meraki APs Remote Consulting 802.11ac Upgrade Computer Consultants

  • Windows 10 Trusted Boot Computer Consultants
    Microsoft Windows 10 Assessment and Deployment Kit Specialists

    Progent's Microsoft-certified consulting experts can help businesses of any size to assess Windows 10 or to upgrade to Windows 10 from an older release of Windows. Online and on-premises assessment and migration support for Windows 10 available from Progent's experts include ROI analysis, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile device management, telecommuter connectivity, data and identity security, streamlined deployment and administration, network design, wired/wireless convergence, business continuity planning, webinar training for IT support staff and end users, and post-migration Call Center support services.


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