Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. For this reason, ransomware attacks are commonly launched on weekends and late at night, when support personnel are likely to be slower to recognize a breach and are least able to organize a quick and forceful response. The more lateral movement ransomware is able to manage inside a victim's network, the more time it will require to recover basic IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to guide you to complete the time-critical first phase in responding to a ransomware attack by containing the malware. Progent's remote ransomware engineers can assist organizations in the Albany metro area to identify and quarantine breached servers and endpoints and protect undamaged assets from being compromised.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Albany
Current variants of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Egregor encrypt online files and attack any accessible system restores and backups. Data synchronized to the cloud can also be impacted. For a vulnerable environment, this can make system restoration almost impossible and effectively sets the IT system back to square one. Threat Actors (TAs), the cybercriminals responsible for ransomware attack, insist on a ransom payment for the decryptors needed to unlock scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers demand an extra settlement in exchange for not posting this data or selling it. Even if you can restore your system to a tolerable date in time, exfiltration can be a big problem according to the nature of the stolen information.

The recovery work after a ransomware penetration has a number of distinct phases, the majority of which can be performed concurrently if the recovery workgroup has enough people with the required skill sets.

  • Containment: This urgent first step involves arresting the sideways spread of ransomware within your IT system. The more time a ransomware attack is permitted to go unrestricted, the longer and more costly the restoration process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine processes include cutting off affected endpoint devices from the rest of network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a basic useful degree of capability with the least delay. This process is typically the highest priority for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also requires the broadest array of technical skills that span domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, productivity and line-of-business apps, network architecture, and safe endpoint access management. Progent's recovery experts use state-of-the-art workgroup platforms to coordinate the complex recovery process. Progent understands the importance of working quickly, continuously, and in concert with a client's managers and network support group to prioritize activity and to put essential resources back online as fast as possible.
  • Data recovery: The effort necessary to recover files impacted by a ransomware assault depends on the state of the network, the number of files that are encrypted, and which recovery methods are required. Ransomware assaults can destroy key databases which, if not properly closed, may have to be reconstructed from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other business-critical platforms depend on SQL Server. Some detective work could be needed to find clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were off line at the time of the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to protect against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be modified by any user including administrators or root users.
  • Deploying advanced AV/ransomware defense: ProSight ASM uses SentinelOne's behavioral analysis technology to give small and medium-sized businesses the benefits of the same AV tools implemented by many of the world's biggest corporations such as Walmart, Visa, and Salesforce. By delivering in-line malware blocking, identification, mitigation, recovery and forensics in one integrated platform, Progent's ASM cuts TCO, streamlines administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in ProSight ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the victim and the insurance carrier, if any. Activities include establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement with the ransomware victim and the cyber insurance provider; negotiating a settlement amount and timeline with the TA; checking adherence to anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the hacker; receiving, learning, and operating the decryption utility; troubleshooting failed files; building a clean environment; remapping and connecting datastores to reflect precisely their pre-encryption condition; and recovering physical and virtual devices and services.
  • Forensics: This process is aimed at discovering the ransomware attack's progress across the network from beginning to end. This history of the way a ransomware assault progressed through the network helps you to evaluate the impact and uncovers vulnerabilities in rules or work habits that need to be corrected to avoid future break-ins. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensic analysis is typically given a top priority by the insurance provider. Because forensics can be time consuming, it is essential that other key recovery processes such as business resumption are executed in parallel. Progent maintains an extensive team of IT and data security experts with the knowledge and experience needed to carry out the work of containment, operational continuity, and data recovery without interfering with forensics.
Progent's Qualifications
Progent has provided online and on-premises network services throughout the U.S. for over two decades and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts (SMEs) includes professionals who have been awarded advanced certifications in foundation technology platforms such as Cisco infrastructure, VMware, and major Linux distros. Progent's data security experts have earned prestigious certifications such as CISM, CISSP, CRISC, and CMMC 2.0. (See Progent's certifications). Progent also has guidance in financial management and ERP application software. This broad array of skills allows Progent to salvage and consolidate the undamaged parts of your information system after a ransomware assault and reconstruct them quickly into a viable system. Progent has worked with top cyber insurance providers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Consulting Services in Albany
For ransomware system restoration consulting services in the Albany metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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