Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support staff are likely to be slower to become aware of a penetration and are less able to mount a quick and forceful defense. The more lateral movement ransomware is able to manage within a target's network, the more time it will require to recover basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help you to carry out the urgent first step in responding to a ransomware attack by putting out the fire. Progent's remote ransomware expert can assist businesses in the Albany metro area to locate and isolate infected servers and endpoints and protect undamaged resources from being compromised.

If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Albany
Modern strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online data and attack any available system restores. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery almost impossible and effectively knocks the datacenter back to the beginning. So-called Threat Actors, the hackers responsible for ransomware attack, demand a settlement fee for the decryptors required to unlock scrambled files. Ransomware attacks also try to steal (or "exfiltrate") information and hackers require an extra ransom for not publishing this information on the dark web. Even if you are able to restore your network to a tolerable date in time, exfiltration can be a big issue according to the sensitivity of the downloaded information.

The recovery work subsequent to ransomware penetration has a number of distinct phases, the majority of which can proceed in parallel if the recovery workgroup has enough people with the necessary skill sets.

  • Containment: This urgent first step requires blocking the lateral progress of the attack within your network. The more time a ransomware assault is allowed to run unrestricted, the longer and more expensive the recovery process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Quarantine activities consist of cutting off affected endpoint devices from the rest of network to restrict the spread, documenting the environment, and securing entry points.
  • System continuity: This covers restoring the IT system to a basic useful degree of capability with the shortest possible downtime. This process is typically the highest priority for the victims of the ransomware attack, who often see it as an existential issue for their business. This project also requires the broadest array of IT abilities that span domain controllers, DHCP servers, physical and virtual servers, desktops, notebooks and smart phones, databases, office and mission-critical applications, network architecture, and safe endpoint access management. Progent's ransomware recovery experts use advanced collaboration tools to organize the multi-faceted restoration effort. Progent appreciates the importance of working quickly, continuously, and in unison with a customer's management and network support group to prioritize tasks and to get critical services on line again as fast as feasible.
  • Data recovery: The effort required to recover data impacted by a ransomware assault depends on the state of the network, how many files are affected, and which restore methods are needed. Ransomware assaults can destroy key databases which, if not gracefully closed, may need to be reconstructed from scratch. This can apply to DNS and Active Directory (AD) databases. Exchange and Microsoft SQL Server rely on Active Directory, and many financial and other mission-critical platforms are powered by SQL Server. Often some detective work could be required to find undamaged data. For instance, non-encrypted OST files may exist on staff desktop computers and notebooks that were off line at the time of the ransomware attack.
  • Setting up advanced antivirus/ransomware protection: Progent's ProSight Active Security Monitoring gives small and mid-sized companies the benefits of the same anti-virus tools deployed by some of the world's biggest enterprises such as Netflix, Citi, and Salesforce. By providing in-line malware blocking, detection, containment, repair and analysis in one integrated platform, Progent's ProSight Active Security Monitoring reduces TCO, streamlines administration, and promotes rapid resumption of operations. The next-generation endpoint protection engine incorporated in ProSight Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This requires working closely with the ransomware victim and the insurance carrier, if there is one. Services consist of determining the kind of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption capabilities; deciding on a settlement amount with the ransomware victim and the insurance carrier; establishing a settlement and schedule with the hacker; checking adherence to anti-money laundering regulations; overseeing the crypto-currency transfer to the TA; acquiring, reviewing, and using the decryptor utility; debugging failed files; creating a pristine environment; remapping and connecting datastores to reflect precisely their pre-encryption state; and reprovisioning machines and services.
  • Forensics: This activity is aimed at learning the ransomware attack's progress across the network from start to finish. This history of the way a ransomware assault progressed within the network helps you to assess the impact and uncovers vulnerabilities in rules or work habits that should be rectified to prevent later breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensic analysis is typically given a high priority by the cyber insurance provider. Because forensic analysis can take time, it is vital that other key recovery processes like operational resumption are performed concurrently. Progent maintains an extensive roster of information technology and cybersecurity experts with the skills required to carry out activities for containment, business resumption, and data recovery without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and on-premises IT services across the U.S. for over 20 years and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SBEs) includes professionals who have earned advanced certifications in foundation technologies such as Cisco networking, VMware, and major Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and GIAC. (See certifications earned by Progent consultants). Progent also offers top-tier support in financial and ERP software. This broad array of expertise allows Progent to identify and consolidate the undamaged pieces of your IT environment following a ransomware attack and reconstruct them quickly into an operational network. Progent has collaborated with leading insurance carriers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Recovery Expertise in Albany
For ransomware system restoration consulting in the Albany area, call Progent at 800-462-8800 or see Contact Progent.



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