Ransomware Hot Line: 800-462-8800

24x7 Online Help from a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way across a network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when support staff are likely to be slower to become aware of a break-in and are least able to organize a quick and forceful response. The more lateral movement ransomware can achieve inside a victim's network, the more time it takes to restore core operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to carry out the urgent first phase in responding to a ransomware assault by putting out the fire. Progent's remote ransomware experts can assist businesses in the Albany area to locate and isolate infected devices and guard undamaged resources from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Services Offered in Albany
Current variants of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and invade any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a vulnerable network, this can make automated recovery almost impossible and effectively sets the IT system back to the beginning. Threat Actors (TAs), the hackers behind a ransomware assault, demand a settlement fee for the decryptors required to recover scrambled data. Ransomware assaults also attempt to exfiltrate information and hackers require an extra settlement for not posting this information on the dark web. Even if you can restore your network to an acceptable date in time, exfiltration can pose a big issue depending on the sensitivity of the downloaded data.

The restoration process after a ransomware attack involves several crucial phases, most of which can be performed concurrently if the response team has enough people with the necessary experience.

  • Containment: This time-critical first step requires arresting the lateral spread of ransomware across your IT system. The longer a ransomware attack is permitted to run unrestricted, the more complex and more costly the recovery process. Because of this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware recovery experts. Quarantine activities include isolating infected endpoints from the network to block the contagion, documenting the environment, and securing entry points.
  • System continuity: This covers bringing back the IT system to a minimal useful degree of functionality with the shortest possible delay. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often perceive it to be a life-or-death issue for their business. This project also requires the widest range of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and mission-critical apps, network topology, and secure remote access. Progent's recovery experts use state-of-the-art collaboration tools to organize the multi-faceted restoration process. Progent understands the urgency of working rapidly, continuously, and in concert with a customer's management and IT staff to prioritize activity and to put vital services back online as quickly as possible.
  • Data recovery: The effort necessary to restore files damaged by a ransomware assault varies according to the condition of the network, how many files are affected, and which recovery methods are needed. Ransomware attacks can take down pivotal databases which, if not properly shut down, may have to be rebuilt from the beginning. This can include DNS and Active Directory (AD) databases. Exchange and SQL Server depend on AD, and many financial and other business-critical platforms depend on SQL Server. Some detective work may be required to locate clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and laptops that were not connected at the time of the assault.
  • Implementing modern AV/ransomware protection: Progent's ProSight Active Security Monitoring incorporates SentinelOne's machine learning technology to offer small and medium-sized companies the benefits of the same anti-virus tools deployed by some of the world's biggest corporations including Netflix, Citi, and Salesforce. By providing in-line malware filtering, classification, mitigation, restoration and analysis in one integrated platform, Progent's ASM lowers TCO, simplifies administration, and expedites resumption of operations. SentinelOne's next-generation endpoint protection (NGEP) incorporated in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the ransomware victim and the insurance carrier, if any. Activities consist of determining the kind of ransomware used in the attack; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement with the victim and the insurance carrier; establishing a settlement and schedule with the TA; checking compliance with anti-money laundering (AML) regulations; carrying out the crypto-currency transfer to the TA; receiving, reviewing, and operating the decryptor tool; troubleshooting failed files; creating a clean environment; mapping and connecting drives to reflect precisely their pre-attack state; and recovering physical and virtual devices and services.
  • Forensics: This activity is aimed at learning the ransomware attack's storyline across the network from beginning to end. This audit trail of the way a ransomware assault progressed within the network helps your IT staff to assess the damage and highlights shortcomings in policies or work habits that need to be rectified to prevent later breaches. Forensics involves the examination of all logs, registry, Group Policy Object (GPO), Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to check for changes. Forensic analysis is usually given a top priority by the insurance provider. Because forensic analysis can be time consuming, it is essential that other important activities such as business continuity are pursued in parallel. Progent maintains a large team of information technology and cybersecurity professionals with the skills needed to perform activities for containment, operational resumption, and data restoration without interfering with forensics.
Progent's Background
Progent has provided online and onsite network services throughout the United States for more than two decades and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity practice areas. Progent's team of subject matter experts includes consultants who have been awarded high-level certifications in core technologies such as Cisco infrastructure, VMware virtualization, and major Linux distros. Progent's data security experts have earned industry-recognized certifications including CISM, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP application software. This broad array of skills allows Progent to salvage and integrate the undamaged pieces of your network after a ransomware intrusion and reconstruct them quickly into a viable network. Progent has collaborated with top insurance carriers like Chubb to assist businesses clean up after ransomware attacks.

Contact Progent for Ransomware System Recovery Consulting Services in Albany
For ransomware system recovery expertise in the Albany metro area, call Progent at 800-462-8800 or see Contact Progent.

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