Ransomware Hot Line: 800-462-8800
24x7 Remote Help from a Senior Ransomware Consultant
Ransomware needs time to work its way across a target network. Because of this, ransomware attacks are commonly launched on weekends and late at night, when IT personnel may take longer to become aware of a breach and are least able to organize a rapid and coordinated response. The more lateral progress ransomware is able to achieve within a target's system, the longer it takes to restore basic IT services and damaged files and the more information can be stolen and posted to the dark web.
Progent's Ransomware Hot Line is designed to guide you to complete the time-critical first phase in responding to a ransomware attack by putting out the fire. Progent's online ransomware experts can assist businesses in the Albany area to identify and isolate breached devices and protect clean resources from being compromised.
If your system has been breached by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.
Progent's Ransomware Recovery Services Offered in Albany
Current variants of ransomware such as Ryuk, Maze, Netwalker, and Egregor encrypt online data and attack any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery almost impossible and basically sets the datacenter back to square one. So-called Threat Actors (TAs), the hackers responsible for ransomware attack, insist on a settlement fee in exchange for the decryption tools needed to recover scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs demand an extra payment in exchange for not publishing this information on the dark web. Even if you can rollback your network to a tolerable point in time, exfiltration can be a big issue according to the nature of the stolen data.
The restoration work after a ransomware incursion involves a number of crucial phases, the majority of which can be performed concurrently if the response team has a sufficient number of people with the required skill sets.
- Containment: This urgent first response involves arresting the sideways spread of ransomware across your network. The more time a ransomware assault is allowed to run unchecked, the longer and more costly the recovery effort. Because of this, Progent keeps a round-the-clock Ransomware Hotline staffed by veteran ransomware response experts. Quarantine activities consist of cutting off affected endpoints from the rest of network to block the contagion, documenting the IT system, and protecting entry points.
- Operational continuity: This covers restoring the IT system to a basic useful degree of functionality with the least downtime. This effort is typically the highest priority for the victims of the ransomware assault, who often see it as a life-or-death issue for their business. This project also demands the widest range of technical abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, laptops and smart phones, databases, office and line-of-business applications, network architecture, and protected endpoint access. Progent's ransomware recovery experts use state-of-the-art workgroup tools to organize the complicated recovery process. Progent appreciates the urgency of working quickly, continuously, and in unison with a customer's managers and IT staff to prioritize tasks and to put essential resources on line again as quickly as feasible.
- Data restoration: The effort necessary to recover files damaged by a ransomware attack varies according to the condition of the systems, how many files are encrypted, and what restore techniques are needed. Ransomware assaults can take down critical databases which, if not gracefully shut down, may need to be rebuilt from the beginning. This can apply to DNS and Active Directory databases. Microsoft Exchange and SQL Server depend on Active Directory, and many financial and other mission-critical platforms depend on SQL Server. Some detective work could be needed to find clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were off line during the ransomware attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup technology to protect against ransomware attacks via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by anyone including administrators or root users.
- Implementing modern AV/ransomware protection: Progent's ProSight ASM uses SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the same anti-virus technology deployed by many of the world's biggest enterprises including Walmart, Citi, and NASDAQ. By providing real-time malware filtering, detection, containment, restoration and analysis in one integrated platform, ProSight Active Security Monitoring cuts TCO, simplifies management, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was listed by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
- Negotiation with the threat actor (TA): Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the ransomware victim and the cyber insurance provider, if there is one. Activities consist of determining the type of ransomware involved in the assault; identifying and establishing communications the hacker persona; verifying decryption capabilities; deciding on a settlement with the ransomware victim and the insurance carrier; establishing a settlement and timeline with the TA; checking adherence to anti-money laundering sanctions; carrying out the crypto-currency disbursement to the hacker; receiving, reviewing, and using the decryptor tool; debugging decryption problems; building a clean environment; mapping and connecting datastores to match precisely their pre-encryption state; and recovering computers and software services.
- Forensic analysis: This activity involves learning the ransomware attack's progress across the targeted network from start to finish. This history of how a ransomware attack progressed through the network helps you to evaluate the impact and uncovers weaknesses in rules or processes that should be corrected to prevent future break-ins. Forensics entails the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and core Windows systems to look for changes. Forensic analysis is commonly given a high priority by the insurance provider. Because forensics can take time, it is vital that other key activities like operational continuity are performed in parallel. Progent has an extensive roster of IT and cybersecurity professionals with the knowledge and experience needed to carry out activities for containment, operational continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has provided online and onsite network services throughout the U.S. for over two decades and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have earned high-level certifications in core technology platforms such as Cisco infrastructure, VMware, and major Linux distros. Progent's cybersecurity consultants have earned internationally recognized certifications including CISA, CISSP, CRISC, and CMMC 2.0. (See certifications earned by Progent consultants). Progent also offers guidance in financial management and ERP applications. This broad array of skills allows Progent to salvage and integrate the undamaged pieces of your IT environment following a ransomware assault and reconstruct them rapidly into an operational system. Progent has collaborated with leading cyber insurance providers including Chubb to help businesses clean up after ransomware assaults.
Contact Progent for Ransomware System Restoration Consulting Services in Albany
For ransomware recovery expertise in the Albany area, call Progent at 800-462-8800 or visit Contact Progent.