Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. For this reason, ransomware assaults are commonly unleashed on weekends and at night, when support personnel are likely to be slower to become aware of a break-in and are less able to mount a rapid and forceful defense. The more lateral progress ransomware is able to achieve within a target's system, the more time it takes to restore basic operations and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide organizations to carry out the time-critical first step in mitigating a ransomware assault by stopping the bleeding. Progent's online ransomware experts can assist organizations in the Albany area to identify and isolate breached servers and endpoints and protect undamaged resources from being penetrated.

If your network has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Albany
Current variants of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and invade any available system restores. Data synched to the cloud can also be impacted. For a vulnerable network, this can make automated recovery almost impossible and effectively knocks the datacenter back to the beginning. So-called Threat Actors, the cybercriminals behind a ransomware assault, insist on a settlement payment for the decryptors required to unlock scrambled data. Ransomware attacks also attempt to steal (or "exfiltrate") files and TAs require an extra settlement in exchange for not posting this information or selling it. Even if you can restore your system to an acceptable point in time, exfiltration can pose a major problem depending on the sensitivity of the stolen data.

The restoration process subsequent to ransomware attack involves several crucial phases, the majority of which can proceed in parallel if the response workgroup has a sufficient number of people with the required skill sets.

  • Quarantine: This urgent first response requires arresting the sideways progress of ransomware across your IT system. The more time a ransomware attack is permitted to go unchecked, the longer and more costly the recovery process. Recognizing this, Progent maintains a round-the-clock Ransomware Hotline monitored by seasoned ransomware response engineers. Quarantine processes include cutting off infected endpoint devices from the rest of network to block the contagion, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the IT system to a minimal useful level of functionality with the shortest possible downtime. This process is usually the top priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This project also requires the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual servers, PCs, laptops and smart phones, databases, office and mission-critical apps, network architecture, and secure endpoint access. Progent's ransomware recovery experts use advanced collaboration tools to organize the complex recovery effort. Progent understands the urgency of working rapidly, continuously, and in concert with a client's management and network support group to prioritize tasks and to put essential services back online as fast as feasible.
  • Data recovery: The work necessary to recover data impacted by a ransomware attack varies according to the state of the network, how many files are encrypted, and which restore methods are required. Ransomware assaults can take down pivotal databases which, if not gracefully shut down, might have to be reconstructed from the beginning. This can include DNS and AD databases. Microsoft Exchange and SQL Server rely on Active Directory, and many manufacturing and other business-critical platforms depend on Microsoft SQL Server. Some detective work may be required to find undamaged data. For example, non-encrypted Outlook Email Offline Folder Files may exist on employees' desktop computers and laptops that were not connected at the time of the assault.
  • Implementing modern antivirus/ransomware defense: Progent's Active Security Monitoring utilizes SentinelOne's machine learning technology to offer small and mid-sized businesses the benefits of the identical anti-virus tools implemented by some of the world's largest enterprises including Netflix, Visa, and NASDAQ. By delivering real-time malware filtering, identification, containment, recovery and forensics in one integrated platform, Progent's ProSight Active Security Monitoring cuts total cost of ownership, simplifies management, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was ranked by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for working closely with the victim and the cyber insurance provider, if there is one. Activities consist of establishing the kind of ransomware used in the assault; identifying and making contact with the hacker persona; testing decryption tool; budgeting a settlement with the victim and the cyber insurance carrier; negotiating a settlement amount and timeline with the TA; confirming compliance with anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the hacker; acquiring, learning, and operating the decryptor utility; debugging decryption problems; creating a clean environment; remapping and connecting drives to reflect precisely their pre-encryption condition; and restoring computers and software services.
  • Forensic analysis: This activity is aimed at learning the ransomware attack's progress throughout the network from start to finish. This audit trail of how a ransomware attack progressed through the network assists you to evaluate the damage and highlights vulnerabilities in security policies or processes that need to be corrected to prevent later breaches. Forensics entails the examination of all logs, registry, GPO, AD, DNS servers, routers, firewalls, scheduled tasks, and basic Windows systems to detect anomalies. Forensics is commonly given a high priority by the insurance carrier. Because forensics can take time, it is critical that other important recovery processes like business resumption are performed in parallel. Progent has an extensive roster of IT and security experts with the knowledge and experience required to perform the work of containment, business continuity, and data recovery without interfering with forensics.
Progent's Background
Progent has delivered online and onsite network services throughout the U.S. for over 20 years and has earned Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes consultants who have been awarded advanced certifications in core technologies such as Cisco networking, VMware virtualization, and popular Linux distros. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP, and CRISC. (Refer to Progent's certifications). Progent also offers top-tier support in financial and ERP software. This scope of expertise gives Progent the ability to identify and integrate the undamaged parts of your information system following a ransomware attack and reconstruct them quickly into a functioning network. Progent has collaborated with leading insurance providers including Chubb to help organizations recover from ransomware attacks.

Contact Progent for Ransomware Recovery Services in Albany
For ransomware system recovery consulting in the Albany metro area, phone Progent at 800-462-8800 or go to Contact Progent.



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